This video is the real treasure for the people who are looking towards to work in the hospitality industry or freshers like me, very helpful and informative. Thank you very much for sharing this video❤.
Amazing video with a lot of good takeaways, I work in a busy restaurant in the UK and already do a lot of the things that you mentioned. But I want to improve on my subtle details and add extra personal touches to my service. Thanks for your knowledge sir, earned a subscriber.
Thanks mate! Aleays happy to help! I used to work in the Arts Club on Dover street so write me on Instagram if you have any questions. I know the industry in the Uk
Im a server assistant. Hope to become server one day 🙏 Making money is nice, but creating a unique experience is even better. For example, i would go the extra mile and offer to serve them their sides on the plate with their entrée. Especially when everything is a la cart! I'm trying my best to split it individually, so i can be one step ahead in clearing the table, along with having everyone enjoy themselves with no extra effort.
Thank you for the helpful knowledge…I just started this month a 3 year traineeship at the biggest Radisson hotel in Germany and this is what I needed to know:)
@@waitertheresmore haha just playing. It was between that and “Are you going to the opera later?” “No, we are going to Cannibal Corpse. But this Latour is devine.”
Hi, welcome, Julio! Wow, that gym membership is really paying off! Those "guns" can't be concealed, ha ha! Would you like to start with a protein shake martini from our bar? Our bartender Gandalf is a real wizard! I hope you brought your balrog!
I learned to call all women regardless of age 'miss' if they're not obviously with their husband. They're always happy to hear it, and I'm never offending anyone by saying "Mrs." and having them snap that they're not married or whatever.
Good evening, Sir. Thank you for these amazing tips! My name is Mandy. By the way, Mr. Bond, would you prefer your Martini shaken or stirred while you browse the menu?
It was my understanding that you should clear plates as soon as the guest is done with them, and not leave anything on the table that the guests don’t need like empty bb plates, finished entrees. You say I should leave the entree plates on the table until the last guest finishes chewing?
Leave the plates until the whole party / table is done eating. After clearing all the starters you can clear bread plates, oils and such before the main course arrives and top up wines. On a table of 20 people are you going to take the plates the second every person finishes leaving half the guests still eating and everyone else with an empty cover? Im curious to know which country you work in?
@@waitertheresmore I work on the east cost of the United States. I have two jobs, one in an upscale Taphouse, and the other in fast casual. I’m relatively new to the industry, only working for 2 years, but I’m hoping to break into fine dining once my resume is more complete. My fast casual job has smaller sized tables, and I find that guests appreciate me clearing plates as they finish. We also don’t do multiple course meals there. The taphouse also has us clear dishes as the guests finish. We do ask if it’s okay though and obviously feel the situation.
Being able to adapt is key. If the guest prefer that you clear as you go then thats what you need to do. Many fine dining restaurants that want to innovate will break the rules and go their own way. The two jobs you have are good for learning upselling and stess management that will come in handy once you start in fine dining. Good luck!
If a guest is not a very... informed person and asks for your opinion for your lowest cut of steak... how would you describe it without saying it's tough and cheap? Obviously I would introduce my favorite such as a ribeye or strip after I described the least desirable cut. But how do I tactfully describe it?
I would phrase the cheap cut like: ”this steak is lean, low on fat and has a firmer texture compaired to the others. And with this steak I would recommend xxxx sauce to elevate the experience.”
Servers get tips in sweden but the swedish culture is not massivly for this. An average servers makes 300 euro per month in tips here after taxes. (Tips are taxed like regular income)
The video was very educative .but one thing confused me ; you said not to clean the table when other guests aren't done eating ,so aren't we supposed to pre-bus tables ???
Pre-bussing work depending on the Resturant. If it’s a burger join yeah sure but imagine pre-bussing everything and 1 guy is sitting there eating alone. He’s probably thinking ”this waiter wants us to hurry up and leave” And in this case what do you think will happen to your tips?
This is literally teaching how to behave like a videogame NPC. NPCs also follow scripts with conditional variations and an emulation of emotion. In this case, the game is trying to take money from the pockets of visitors by making them consent. In other words, visitors at such places are actually experiencing a live simulation of social reality, exactly like a video game, in which everyone around them is following scripts with the sole goal to take their money.
This is a valid perspective although it leans towards the negative side. Yes this is a suggestion of what you could say if your unsure but as time goes by all waiters develop their own style of talking to guests. Yes the guests pay money but they are also provided a service because if they were just hungry they would cook and eat at home.
I think it's the other way around, waiters have existes before video games and prodiving a good service in orden to create regular customers have always been the goal, if anything NPCs are coded after the service industry
All business is intended to seperate people for their money. You're not paying for food, but instead food, service, experiance, memories. He isn't doing this for charity. Better this than KFC
So you’d rather have people serving you food in a restaurant following their emotions in the moment, with no structure or guidelines? A restaurant is a business, and business without structure and guidelines is chaos.
I've been curious. Do you offer to shake guests' hands during your introduction? Because I'm not sure if that's something I should avoid or not. Thanks for the great video btw!
Sometimes the guests want a good relationship with the server. But you can tell when you make eye contact if the guests are up for a formal introduction. Most of my regulars want hugs now
Personally, I don't like it when waiters or other staff ask me questions or give me compliments. When I am a guest i don't like these things. And I would tell them in a friendly sentence
I totally agree! We can tell by looking at the guests on their facial expressions and body language if it's appropriate to give a compliment. If there was a table walking in wearing all black and look sad I would assume they just came from a funeral or headed to one and I'd keep the chatter to a minimum. But all of this the waiter must decide in the moment.
Thank you! I beg to differ. During my time in The Arts Club on Dover street guests would often take up much of my time with conversations started by them.
Nope I’m not going manipulate guests. I’m not going to be covert about trying to upsell them. If you have to hide it, you’re doing something worth hiding, aka manipulating. Be up front & open, honest & real.
I understand your point of view and agree that manipulation is wrong. I will however state that this video was requested by our audience from non - english speaking countries and that is why I use these phrases to challenge the waiters to form longer sentences and not just speak like cave men. Also in my own experience many of the guests make hundreds of decisions daily and really appreciate when they can completely relax during a dinner and focus on socializing with their friends and family. So because of that I suggest a series of drinks and dishes based on popularity rather than focusing on keeping their bill as low as possible. Thus Im always automatically upselling but with the goal of providing a great experience and not focusing on increasing their bill.
I work in retail. What you suggested would get someone fired within two weeks. This isn’t just advice this is going to prevent waiters from losing their jobs. You have no idea how cutthroat customer service is
Error where did Jesus say I'm God worship me Do you love Allah Type or Write or All copy and past here for me you become Islam 😘😘 😘 ... I TESTIFY THAT THERE IS NO ONE WORTH OF WORSHIP TO WORSHIP EXCEPT ALLAH . And I TESTIFY THAT MUHAMMAD and JESUS IS THAT SLAVE AND MASSEGER OF GOD (MEANING) LA ILLAHA ILLAH MUHAMMED RASULU ALLAH
This video is the real treasure for the people who are looking towards to work in the hospitality industry or freshers like me, very helpful and informative. Thank you very much for sharing this video❤.
I love this guy. Patience and attention are central to great service.
Thank you!
Thanks ❤I love the small conversation especially with the old people they are so kind 😊
Helps me lot to understand the basics of waitering
Happy to hear that!
Amazing video with a lot of good takeaways, I work in a busy restaurant in the UK and already do a lot of the things that you mentioned. But I want to improve on my subtle details and add extra personal touches to my service. Thanks for your knowledge sir, earned a subscriber.
Thanks mate! Aleays happy to help!
I used to work in the Arts Club on Dover street so write me on Instagram if you have any questions.
I know the industry in the Uk
Thank you for this! Amazing! ❤
your motivation is the best and i sure got motivated after watching your video . Thank you so much
Thank you! It warms the heart!
Im a server assistant. Hope to become server one day 🙏 Making money is nice, but creating a unique experience is even better. For example, i would go the extra mile and offer to serve them their sides on the plate with their entrée. Especially when everything is a la cart! I'm trying my best to split it individually, so i can be one step ahead in clearing the table, along with having everyone enjoy themselves with no extra effort.
Thats great! You must love what you do and helping others to have a wonderful experience is admirable!
Thank you for sharing.
Beautiful video,watching as a barista,it helps
Thank you!
Thank you for your amazing information and explanation.
I would like to like this more than once, thank you for the tips very informative 👏🏼
Nice grooming, sir. Thank you for sharing.
Thank you!
Sir, your video really makes us motivated. You are a great server and inspiration for us. Thanks, earned subscriber.
Thank you!
I really appreciate it!
Thank you for the helpful knowledge…I just started this month a 3 year traineeship at the biggest Radisson hotel in Germany and this is what I needed to know:)
Happy for you!
We’ll keep making content!
@@waitertheresmoreThank you 🙏
This makes my grammar better for some reason. Thank you for the advice and tips!
That's great! Thank you so much!
Thanks for this useful information. Keep up the good work 😉
Thanks for your content. I really appreciate your help with this videos. I wish you can upload more videos about this area. God bless you
Keep an eye open because we’re about to launch an online academy
Thanks sir for all this precious lessons
Greetings from ALBANIA.
Thank you!
Thank you so muchh everything is clair ❤
So Clear❤❤
“Are you going to the opera later?”
“Sir, this is an Applebees.”
Hahaha yeah point taken🤣
😂
@@IselaSavala 😉
@@waitertheresmore haha just playing. It was between that and “Are you going to the opera later?”
“No, we are going to Cannibal Corpse. But this Latour is devine.”
As a restaurant manager i learned a lot from this vedio ...just loved it ❤
Im happy to hear that! Thank you!
Hi, welcome, Julio! Wow, that gym membership is really paying off! Those "guns" can't be concealed, ha ha! Would you like to start with a protein shake martini from our bar? Our bartender Gandalf is a real wizard! I hope you brought your balrog!
Hahaha yep! You nailed it!
Use those lines on your members and get back to me😄
I learned to call all women regardless of age 'miss' if they're not obviously with their husband. They're always happy to hear it, and I'm never offending anyone by saying "Mrs." and having them snap that they're not married or whatever.
Thank you for sharing.
Calling Ladies ”Miss” is great I think
what a great channel, thank you!
Thank you!
Thank you sir so much excellent explanation
Thank you for watching!
Very informational video
Thank you!
so damn underrated!!
👌
Awesome lecture. Thank you so much.
Most welcome!
More videos like this - thanks
Thank you, yes! We’re on it!
There is a book called 'pre-shift: secrets to restaurant service' , it is just amazing
Thank you for the tip!
I’ll check it out!
Thanks for this tips
Thank you for watching!
Perfect...
👌👌
Good evening, Sir. Thank you for these amazing tips! My name is Mandy. By the way, Mr. Bond, would you prefer your Martini shaken or stirred while you browse the menu?
Hahaha yes exactly!
Thank you
Wonderful, thabk you
Thank you🙏 I learned a lot in this video for being a waiter in 4 star hotel & resort. Salamaat❤ from Philippines
Happy to help!
Great, thanks
Can you do a video of different bodies of wine😭😭 I just started a fine dining and I’m so new
I’ll try soon
Points has been notified ❤
Good one , good job!
Excellent video, thank you so much :)
Thank you!
So good 👍
Appreciated 😊❤
Very helpful video Sir, love from India ❤
Thank you for watching!
Please explain how to prepare for the table for the morning or evening please a to z on table
Will do!
"Leave your title out of it."
Perfect attitude
Thank you!
It was my understanding that you should clear plates as soon as the guest is done with them, and not leave anything on the table that the guests don’t need like empty bb plates, finished entrees. You say I should leave the entree plates on the table until the last guest finishes chewing?
Leave the plates until the whole party / table is done eating. After clearing all the starters you can clear bread plates, oils and such before the main course arrives and top up wines.
On a table of 20 people are you going to take the plates the second every person finishes leaving half the guests still eating and everyone else with an empty cover?
Im curious to know which country you work in?
@@waitertheresmore I work on the east cost of the United States. I have two jobs, one in an upscale Taphouse, and the other in fast casual. I’m relatively new to the industry, only working for 2 years, but I’m hoping to break into fine dining once my resume is more complete. My fast casual job has smaller sized tables, and I find that guests appreciate me clearing plates as they finish. We also don’t do multiple course meals there. The taphouse also has us clear dishes as the guests finish. We do ask if it’s okay though and obviously feel the situation.
Being able to adapt is key.
If the guest prefer that you clear as you go then thats what you need to do.
Many fine dining restaurants that want to innovate will break the rules and go their own way.
The two jobs you have are good for learning upselling and stess management that will come in handy once you start in fine dining.
Good luck!
3:00 maybe I'll move to Sweden soon🤔
Nooooooo they never tip you !😢 enough experience
Sweden for the win!
😂i was not expecting that lol. Movint to sweeden thy self lol
“Is it still hot out there? Did you catch the game last night? Do you like hot fudge sundaes?”
Got it.
That guy is the King of small talk🤣
😂😂😂😂
If a guest is not a very... informed person and asks for your opinion for your lowest cut of steak... how would you describe it without saying it's tough and cheap? Obviously I would introduce my favorite such as a ribeye or strip after I described the least desirable cut. But how do I tactfully describe it?
I would phrase the cheap cut like: ”this steak is lean, low on fat and has a firmer texture compaired to the others.
And with this steak I would recommend xxxx sauce to elevate the experience.”
Wonderful
Thank you!
Nice channel and very helpful. But do servers work on tips in Sweden?
Servers get tips in sweden but the swedish culture is not massivly for this.
An average servers makes 300 euro per month in tips here after taxes. (Tips are taxed like regular income)
You are amazing
Thanks 👍
The video was very educative .but one thing confused me ; you said not to clean the table when other guests aren't done eating ,so aren't we supposed to pre-bus tables ???
Pre-bussing work depending on the Resturant.
If it’s a burger join yeah sure but imagine pre-bussing everything and 1 guy is sitting there eating alone.
He’s probably thinking ”this waiter wants us to hurry up and leave”
And in this case what do you think will happen to your tips?
Thank you dear ❤
Thank you ❤😊
Ain't no way I'm going on a date and this mf starts asking me questions about my day.
I will notice your body language and be your wing man
Amazing 😊
Thanks!
👍 nice
Thank you! Cheers!
Thanks it was helpfull😊
Thanks for watching!
Thank you sir l get something
🎉
This is literally teaching how to behave like a videogame NPC. NPCs also follow scripts with conditional variations and an emulation of emotion. In this case, the game is trying to take money from the pockets of visitors by making them consent. In other words, visitors at such places are actually experiencing a live simulation of social reality, exactly like a video game, in which everyone around them is following scripts with the sole goal to take their money.
This is a valid perspective although it leans towards the negative side.
Yes this is a suggestion of what you could say if your unsure but as time goes by all waiters develop their own style of talking to guests.
Yes the guests pay money but they are also provided a service because if they were just hungry they would cook and eat at home.
I think it's the other way around, waiters have existes before video games and prodiving a good service in orden to create regular customers have always been the goal, if anything NPCs are coded after the service industry
The world itself is a game nowadays
I say, play it well
We ain’t got no choice brother
All business is intended to seperate people for their money. You're not paying for food, but instead food, service, experiance, memories. He isn't doing this for charity. Better this than KFC
So you’d rather have people serving you food in a restaurant following their emotions in the moment, with no structure or guidelines? A restaurant is a business, and business without structure and guidelines is chaos.
Nice
Thank you!
Your tie is in well? " In position "
Yeah sometimes🤣
❤❤❤
Blink for you😊
❤
Hello Ricky ponting😭😆
👌🏾🔥✨
May I ask is it ok to ask guest questions or how do you make conversation that won’t put them under discomfort
You can ask the following:
How was your day?
Is it your first time in this restaurant?
Give a compliment about their clothes (but only if you mean it)
❤❤❤😊
I've been curious. Do you offer to shake guests' hands during your introduction? Because I'm not sure if that's something I should avoid or not. Thanks for the great video btw!
Sometimes the guests want a good relationship with the server.
But you can tell when you make eye contact if the guests are up for a formal introduction.
Most of my regulars want hugs now
More😊
More is coming!
🙏🔥
Personally, I don't like it when waiters or other staff ask me questions or give me compliments. When I am a guest i don't like these things. And I would tell them in a friendly sentence
I totally agree!
We can tell by looking at the guests on their facial expressions and body language if it's appropriate to give a compliment.
If there was a table walking in wearing all black and look sad I would assume they just came from a funeral or headed to one and I'd keep the chatter to a minimum.
But all of this the waiter must decide in the moment.
Amazing, I’ll just add that way of service is more suitable to USA cuz in other cultures like in the uk people aren’t that open to engage in chinwags
Thank you!
I beg to differ. During my time in The Arts Club on Dover street guests would often take up much of my time with conversations started by them.
Really cute. You are really handsome.
Thank you!
@@waitertheresmore love your videos
I really hope to be a waiter on a cruise ship but I don't have any connections to work on a cruise ship, can anyone help me? Please
Try this website:
www.allcruisejobs.com/restaurant-jobs/
Try queen elizabeth 2 in Dubai it's a cruise ship hotel
Sir,
Are you working as a waiter? If you don't know how to speak English with the guest at that time, what to do?
I do speak English, and you should too!
❤👍🏻✌🏼
In Sweden man and women know their gender? Sounds nice!
Yeah they know. For now anyways
You seem to be the one who confused about gender lmao.
The pronouns part got me cause as a veteran server that is hard
Yeah I understand
മലയാളി ഇവിടെ undo ,2024,205,2026
Nope I’m not going manipulate guests. I’m not going to be covert about trying to upsell them. If you have to hide it, you’re doing something worth hiding, aka manipulating. Be up front & open, honest & real.
I understand your point of view and agree that manipulation is wrong.
I will however state that this video was requested by our audience from non - english speaking countries and that is why I use these phrases to challenge the waiters to form longer sentences and not just speak like cave men.
Also in my own experience many of the guests make hundreds of decisions daily and really appreciate when they can completely relax during a dinner and focus on socializing with their friends and family.
So because of that I suggest a series of drinks and dishes based on popularity rather than focusing on keeping their bill as low as possible.
Thus Im always automatically upselling but with the goal of providing a great experience and not focusing on increasing their bill.
I work in retail. What you suggested would get someone fired within two weeks.
This isn’t just advice this is going to prevent waiters from losing their jobs. You have no idea how cutthroat customer service is
Why would I subscribe before I've heard what you have to say?
Best villain
Error where did Jesus say I'm God worship me
Do you love Allah Type or Write or All copy and past here for me you become Islam 😘😘 😘
... I TESTIFY THAT THERE IS NO ONE WORTH OF WORSHIP
TO WORSHIP EXCEPT ALLAH
. And I TESTIFY THAT MUHAMMAD and JESUS IS THAT SLAVE AND MASSEGER OF GOD
(MEANING)
LA ILLAHA ILLAH MUHAMMED RASULU ALLAH
NPC life.
❤