I work for interstate. Interstate has nothing to do with Costco warranty. They handle all warranties, interstate does not restock or replace batteries that they warranty. Sales only
@@undercovergardener5632 if you look when this video made you are looking at more than two years back Costco got pushed to do the right thing for the customers, but not all Costco's will replace it for you, they change on the battery from 5 year replacement for free to limited warranty
I was stranded because the battery was purchased at Costco by my uncle lasted less than 3 months! The battery (defective- could not start in the cold- measured later to be under 100CCA) says Free Replacement not LWR. They pro-rated us around $14.00. And have the nerve to say it's only $14 pro rated. What a scam from Costco. While many customers get full refund items that Costco sold after 2 years of usages.
I'm shocked to hear about Costco's vehicle battery warranty policy. Interstate batteries used to be one of the best but for some reason the ones Costco sells are cheap junk and and their warranty policy is illegal. Otherwise Costco is a great store. I'm sure the Costco CEO would find it in their best interest to fix this issue.
You are correct. The batteries that are supplied to Costco are of lesser quality. Also if you do the math of buying one from a auto parts shop,they are half the cost.
@@redjet505 shouldn't really be complaining about a company the purposely runs with super low margins including things like loss leaders like the food, and these batteries. If you buy a battery from anywhere else it would cost near twice as much... Yeah I wouldn't call you a baby, but I agree with the employee... You're fighting the wrong battle.
Love Costco but yes… they tried to hit me with the extra charge for a warranty exchange. When I balked they quickly said they could zero it out and they did.
I’m wondering if all batteries are not manufactured good anymore. My prior battery lasted 7 years, car sits outside where I work & no garage at home. It bit the dust and now I’m kinda panicked to see the outcome with the new one. I’m afraid it won’t last. I’m also surprised Costco won’t take it back without hassle, I see ppl returning all kinds of pure junk that shouldn’t be allowed. The battery is a no brainer.
My story goes back to the 1980s. I had a Sears Diehard battery in my AMC Hornet. I left my headlights on, and they were on for 14 hours. When I came out in the morning, I saw the lights were on and turned them off. The big six cylinder engine started right up. No doubt a V-8 would have started just as quickly. Try that today, and I'm not sure what would happen. I have left headlights on for much shorter periods and had to charge the battery or use the jumper. Also, I am not sure about the quality of the Costco batteries. I am not certain that the Interstate batteries Costco sells are the same grade as the Interstates the shops and service stations sell. No great complaints about Costco batteries though. They have changed their warranty policy. My present battery is under the old warranty, but I have received a free replacement already. I'll have to see what they do. If I have to pay, I'll pay. Times change. If I can get something off and get a new one before the present one dies, I'll take the offer.
Costco changed their warranty period starting Aug 2023, no more 36 month free exchange, now same as all the other auto stores, 18 months and then starts the prorate procedure..
Not true. My Costco AGM was just over 1 year and a few days old. Prorating begins on day one. Was told this by the service manager. There was a class action lawsuit involving Costco battery warrantee claims. I guesss they havent learned their lesson.
I took my battery back to Costco . I had to go to the gm to get my battery paid for. The battery manager said my car will short out if I used a more CCA one😆😆😆. I couldn't even talk to him. Long story short my battery was only 10 months old and it was completely dead so I returned it because the 3 year free replacement. I'm gonna stick with bjs wholesale from no on. No more Costco
I must have different Costco here. When buying battery in Costco I asked and they told me they replace battery within 3 yrs no questions asked and I do believe them. They do not extend battery beyond first 3 years though. Kirkland batteries routinely lasted 6-9 yrs with bit of maintenance (adding water, keeping the charge). On top of that the battery I bought (H6) for $130 is exactly same battery Autozone sells for $200 - same shape, weight, CCA and texture. So I have hard time believing this.
The batteries are different inside, with fewer/inferior plates. That's what costs the $$ in battery manufacturing. Don't be fooled: it may look the same but most likely they are not.
@@sonofthe80s Walmart batteries are as good as any, probably identical to many, and cost less. With the volume Walmart does, you are not going to get a battery that has been on the shelf for months either. I don't think, at this point, that there is any way to beat the system.
Didn't know this video. However, the same situation happened to me. The 3 month old battery from Costco popped up its cover and spilled the acid, which damaged the paint. Upon taking the battery back to Costco for free replacement, Costco said I had to pay the $20 price difference as the new battery price got increased. It really sucked for "free" replacement. I just returned it and bought Duracell at other place. BTW, I just learned that I wasn't the only one with the Interstat battery cover popped up. The quality of their battery is really in problem.
Around me, Costco is simply coasting on it's OLD and OUTDATED reputation (that it NOW does NOT deserve to have). Everyone raves about Costco, in reality, it is VERY underwhelming.
Costco does the same thing for tires also. If you got 4 tires with their special discount for 4 tires and one of the tires goes bad, then they charge you for 1 tire then refund 1/4 of the special tire price, and charge you for mounting and balancing for 1 tire. It cost me ~$80 for their warranty replacement.
Total scam like you mentioned. My Costco Interstate AGM battery crapped out in 1 year. When they would not replace it but offered me 65% for the price of the battery I told them to shove it. Bought A NAPA Legend battery instead. No more Costco batteries for me.
Most suppliers give a declining rebate based on the age of the battery. I've been happy with Costco's batteries, using them for decades. The current one in my truck is 6 years old and the car 4 years.
@@redjet505 You are correct. About 3 months & my Costco's Interstate Battery dropped 100CCA in the cold! They got my defective battery so I have no proof "Free Replacement" sticker. Now, most batteries say LWR.
Costco Interstate batteries are c@raps. I've had multiple issues with it, and I had to replace the most recent one only after 9 months. Costco, in general, seems to honor the warranty. But I would rather buy from somewhere else next time instead of going through the hassle of replacing the battery in less than one year.
I’ve had excellent service with Interstate batteries from Costco. I bought one in about 2016 with a 42 month warranty. At about 40 months (2020) I went in and they exchanged it for free, and “restarted” the warranty, in other words I got a new 36 month warranty. Nobody else does this. But it gets better - about a month ago, I took the same battery back after 37 months, technically out of warranty, and they replaced it again no questions asked. And again, a new 36 month warranty is in effect. So I’m now on my 3rd battery in 7 years with another 3 years warranty. Essentially 3 batteries for the price of one. And I’m sure if I take this one in at around the 3 year mark, I’ll get another. I’ve pretty much got a lifetime warranty with Costco. Where else would you get that?
@@redjet505 incorrect. November 22nd 2023 is the last time Costco exchanged a new battery for the old one at no cost to me. That’s less than two months ago.
If you were in business, how long could you sustain such a model? They are obviously losing lots of money on this, thus the change in warranty, also possible reduction in quality. As always, an intended benefit and convenience for customers has been taken advantage of, and now this is what you get! Costco can afford to hemmorhage money by selling a $5 rotisserie chicken, but they couldn't sustain that if half the consumers returned the bones in exchange for a free chicken.
@@jaredbrooks1930 Costco shares were trading at about $150 when I purchased the first battery. Today they are trading for $739 a share. While I’m sure everybody appreciates your concern for Costco’s long term success with their business model, they are clearly doing just fine without your input.
Just realized the Costco battery was junk. Replaced OEM battery with Costco battery. Very soon after battery wouldn't hold charge longer than 10 days. However since it was a new battery with Interstate logo I just assumed it was a phantom drain. During those years it tested good at inspections. And I lived with jumping the battery if not driven for 10 days for years. Finally after 3yrs, had AAA test my battery after not starting and its bad. Replaced it with AAA battery and now it holds its charge. Haven't had an issue yet if car not driven in a while.
A simple trickle charger, or complete battery disconnect for the periodic 10 days of not running the car would have extended the battery life beyond the 3 years. This one is on you.
@@WH0oo...Total BS - I now go 30 days without driving car, and guess what, it starts. With Costco Interstate any time after days there was a risk of car not starting. After 5 days of not using car, it was almost a 100% chance of not starting. After your comment, I can't wait for the class action lawsuit.
@@officemanager8624 lol. Class action lawsuits takes years and if you are able to join it and win, you only get a fraction of the award amount based upon your purchase cost, total parties joined and minus lawyer's fees. I still have my doubts that your AAA private labeled battery will make it three years considering you are now extending the periods even longer between recharging. A battery's decline to hold a charge is not an even slope. It's more like a step down, and then a cliff. But you can kill a battery in a day with a 70% discharge at 32 F temperature. Is the AAA battery WET or AGM? If AGM, then you are not comparing apples to apples.
red jet, how do I contact you? I got scammed also. Mine has Free Replacement (0:30) like yours. But now I have no proof since they took my defective battery & I had to paid the scammed pro-rated!
I had the same experience with my Costco in Houston, Texas. Forced me to pay additional $20 even though the old battery was used only for 8 months. It should have been free replacement. Also, I feel Costco carries low quality batteries now a days. It is a scam and I will never buy batteries from Costco.
Do some research on batteries. What I learned is that most of these batteries are made in the same factory, called Johnson Controls. Different labels are put on the battery. When you want to buy, look for the freshest battery and the lowest price. I find this stuff interesting and I hate getting ripped off.
I bought one on sale and had it for 8 months & it died. Went back and Costco wanted charge me the difference between sale and the regular price. I protested quite loudly and the manager actually came out and paid the difference out of his own pocket. That was nice but it was still a bullshit scene. I Pay $120/year to walk in the door and I expect MUCH BETTER customer respect.
Costco does the opposite too, if the battery was more expensive and the battery became cheaper they will give you money back. It is because they return the original and let you buy the new one.
Than that is not considered a warranty that is a return . If you than choose to purchase one after the fact that is on you . Vendors do not issue batteries on return
I totally agree. Costco's battery warranty is a scam. I have my battery lasted for only 9 months and went dead. Costco charge me an extra $31 dollars for the replacement because the new battery price is higher than the dead battery when I purchase it. When I ask why the battery life is so short. The technician told me one of the battery cell is low on fluid that caused the defective. He told me it can be the weather is too hot. I just wonder if the weather is the reason. I have used Interstate Batteries on all my vehicles for years. The weather has too much differents and they last. Not just 9 months. I used to be a big friend of Interstate Batteries. However, they are not good any more. They just a tool for the scammers.
Any areas where the problem Lays is the price gone down there would not give you the difference and tell you look you make some money because we find the battery cheaper
If the cell in the battery water level drops below the plates in the cell, the battery won't start or hold a charge. The voltage should be over 12 V. What I did many times is add distilled water for the acid that evaporated. Then I hook it up to my battery charger, and trickle charge it at 2 AMPS for a long time to re--charge the battery. Everything I read is most of these batteries are manufactured at the same place and typically battery life is 3--4 years. As time goes by, a battery gets weaker and weaker so you always want to get a fresh battery, with a sticker that has the most recent production date. I contacted Costco corporate, and they kind of suck, very careless like the video says. I talked to two managers on the phone at different locations. One manager very friendly. The second kind of rushed, not friendly. Replacing a battery is usually somewhat of an emergency situation, and the prices have really gone up with the inflation situation. I feel bad for people and there is definitely a lack of accountability going on. Batteries are expensive at all stores and there is definitely some price fixing going on. Hopefully more people will complain.
Hot weather will evaporate the acid inside the cells. Two caps pop them off. You will see six cells filled with liquid. The liquid levels have to be above the plates. If you charge with a battery charger, the battery will get hot and the liquid will bubble out. But the battery is charging up again, if it is able to hold a charge. If it cannot hold charge, that battery is finished, and you have to replace it. So hot weather is a factor. Park you cars indoors or under covered parking in the summer. You should get 4 years from the battery. After that, you know it's all a hassle, and if you can't save the battery, you gotta pay and it just costs way too much right now.
@@americusdeville865 I understand what you talks about. I have brought the vehicle to stations for regular services and maintenance. I assume they will top off all the liquids in my vehicle. Who should I blame? On the other hand, i have use the same brand of battery for years and they all hold up well until recent years, they fail within a short period of time.
@@benp7164 I appreciate it. Get a small small flashlight, when you pop the caps off, use the light so you can see the fluid levels. Wear protective work eye glasses for safety. You can look inside the cell and see the fluid levels, if that is something you want to try. All the plates in the cells need to be covered with the liquid/acid part for battery to work correctly.
It's not Costco.. Interstate changed their warranty - Costco gets reimbursed by the manufacturer (Interstate) when they accept returns. Interstate now pro-rates returns on their batteries due to the higher fail rate.
They are warranty it. THEY ARE PRO RATING IT. Usually free replacement for X amount of months, THEN pro rated. I used to SELL/warrant batteries & they'd be discharged/abused/no hold downs. Just sayn. Interstates not going to just eat warranties. U've got to look at THEIR side.🤔
yes, I was asked to pay like 24 collars due to inflation per costco when the battery stop working after 2 yrs. I was wondering thye did for everyone, just like a new tire they will ask you pay the difference.......THat is scam. sounds like the costco tire department can decide what they will do for the customer.!!!!
Don't buy Costco Interstate batteries! I just had one go bad after three months and all Interstate batteries now are prorated even failing the day after purchase! It cost me almost $30! And I was informed the quality of Interstate batteries has declined drastically! Especially if they are manufactured overseas (China or Mexico). Do your due diligence and be aware that a different brand may be better. Don't just assume Costco is cheaper or better. Some Costco warehouses have different brands, but be aware that other Costco warehouses may not have that brand to replace it.
A lot of the auto industry is located in Mexico. A Trump presidency, he wants to bring auto manufacturing, and the parts I assume, back the USA. We'll see.
Obviously you're not paying attention I don't know if it is because people like you are not smart or what. They will not give you your entire money. They are asking you to give them more money. And you're not getting more warranty. You paying them get a battery and you're done with your warranty
I got the same battery and it started shitting the bed exactly one year after purchase. It’ starting to get all crusty and ashing up the wires. I didn’t renew my Costco membership and got snubbed, they said they won’t warranty out my battery because I am not longer a member.
Go and demand to speak to the manager your warranty purchased with the battery it is not important if you remember now or not it is illegal for them to tell you you cannot get in
@@johnpavon799 the warranty it is not a condition of your membership I hope you understand it ,you need to give them hard time, you can even call your credit card company and go back and cancel the charges
In Canada Kirkland batteries are 48 month free replacement. 49-66 months 50% refund based on purchase price. 67-100 months 25% refund based on purchase price. You are not going to get a better warranty than that. Batteries in Canada are made buy Duracell
of course you need a membership dummy! This is a subscriber business! We all pay membership fees for the betterment of all. Why would you want to be a lone wolf!
THIS IS A LIE. I worked at a Costco. Stood next to those batteries aty Kiosk. They are a No Haggle replacement for 36 months. Period!!!!!! They don't even test battery
Picked up 2 group 65s for my f350 today. Asked the guy about the warranty and he said no questions asked 36 months. I asked what if I brought them both in at the same time and he said no problem. Asked if it's an exchange or refund. He said full refund no questions asked again. For that alone, I'm sold on these batteries. I'll take the dang things in every 30 months and get fresh ones and buy a hot dog and soda for $1.50 while im at it. And if they ever become too weak to start a 7.3 diesel in the 30 months I'll just use a jump pack.
@@dylanporras2655 Its only been a month since your comment, have the batteries been working ok for you so far? I’m needing to buy two group 78 batteries for my 6.6 Duramax and am battery researching/shopping this very moment. Thanks
WHAT??? I never ever ever heard of a place that is asking for money to active a warranty!! Costco rarely provide high quality products or service... Btw, there are multiple lawsuits against costco about it
So this is Costco new policy they ask you to pay more whenever they claim the product cost them more money now. Even you purchased the battery 2 days ago they will ask you to pay the difference of a high price for a new battery. What is the price drop down they will not give you money back
Does the replacement battery come with a NEW warranty though? If yes then I don’t necessarily see an issue, otherwise your replacement would typically be limited to the remaining warranty period of the original purchase, so kind of depends what you consider to be better in my opinion
If a person is looking to purchase a new battery, get one from a repeatable garage. The battery might cost a little more but at least you know that the service garage in your area is going to treat you good. A few years ago I purchased a new battery (Interstate AGM) from a service garage that I have used for over 30 years. After a year the battery died and I went back to the service garage and was given a new battery to replace it. I didn't have any problems with the garage, no scams or knock off products.
I agree with you. Costco used to give people the warranty like it is written in your receipt and on the battery itself have 5 years replacement for free literally say for free. Did not say depreciation or anything like that. Lately they change it and they forgot and their obligation for their previous purchases. There are couple class action lawsuit because of it. They are right now going to change it back and just give you the replacement like they supposed to
You are a complete idiot I guess you don't understand a replacement warranty so let me explain to you you buy something with warranty replacement so you give one one for free this is the point so stop being a troll and learn how the world work.
@@jregaldo @Jeovannie Regalado don't be a troll two people.if you don't want them to shove it back in your face! the reason major class action lawsuit against them!! when you buy something and they don't honor the warranty ,you have to go and spend another $100 to buy something that you need to get for free. I guess you missed this point because you're too stupid to understand it.
I never have problems with Costco. For one, my battery would be cheaper than Auto Zone, etc. 2, if you have a problem with that Costco location, try another one. Sometimes the "cashier" do not have experience or do not know how the warranty works. It's just like buying french fries from McDonald's and want a new batch because it is stale. Some cashiers will give you a hard some some will not.
Exactly you are the only guy that actually understand what they are doing they are getting the same battery as a warranty from the company and charging us for the charging for New One. More
Complete agreement with this video. My last Costco (Interstate branded) battery failed8 months later. Dragged the failed battery back to costco along with my receipt and got full reimbursement. Only issue is the very same battery (Group 24 for Toyota Camry) now costs $11 more. FYI,I've never hada Costco vehicle battery last even 3 years and I've gone through 5 of them since 2007. Only saving grace is provided return a failed battery within the warranty period they indeed have a "no quibble" policy unlike all the other stores (autozone, pep boys, walmart, etc) where they fight you tooth and nail refusing to refund your money. I chalk this off to the cost of having a car in the city. I have all my receipts from all these batteries I've purchased from Costco and will joint this class action lawsuit.
I’m sorry but I guess I have the money to do this. I like to buy a battery one time and forget about it for 5 to 8 years or more. I buy the X2 power AGM battery from batteries plus which is made by the same manufacturer of odyssey batteries. Or I will get a Optima yellow top battery, both batteries are a deep cycle/starting battery. I have had great luck with both of them lasting eight years or more in my vehicles. The X2 power AGM battery at batteries plus is about $340. The Optima yellow top battery is approximately $380.
They've always done that... It's merely the prices of batteries haven't changed in over 10 years. I was upset when I heard this, but it's also realized the price has been the same forever. They changed their policy from 48 to 36 a couple years ago which is still cheaper than anywhere else. This could also be when they changed their price change policy.... Not a rip off.
Bro, when interstate exchanges battery one to one and Costco turns around and charges the customer 20 bucks and says it is to make up for the difference of current price, that is Costco lying to their customers hence "ripping off".
@@dannydee9919 I think the issue is that "some" Costco cashiers may be trained that they treat all returns as simply a cash return on the defective product (in this case a battery) and then have you repurchase the new battery. So if you original battery was $120 and was 2 years old when you returned it, they would refund the $120 and then sell you a new battery, which now costs $140 ($20 more). When in reality, it should be handled as a 36 month warranty and they should just replace the battery. Yeah, Costco corp management may or may not know that this is going on.
Costco does NOT have a true 36 MO return policy for batteries any longer: It is now prorated. Rip-off scam on a crap product, Interstate is relying on (and slowly destroying) a reputation built over generations, like so many other companies have done. Maytag is another that comes quickly to mind.
One of the many underlying issues with costco selling batteries is that they don't test the warranty battery being returned. If I purchase a battery today and leave my headlights on all night, or sit in my car in accessory mode for hours, I can return it to them dead. Though in fact that battery is perfectly fine, IT JUST NEEDS TO BE RECHARGED. LIKE YOUR CELL PHONE. YOUR ALTERNATOR WILL NOT 100% CHARGE YOUR DEAD BATTERY. Your warranty then doesnt restart with your battery, you can't just buy a battery once with a 3 year warranty and return it every 2 years.
Does Costco test the battery before replacing? My car won’t start but I don’t want Costco to have an excuse and say it has enough charge and turn me away after taking the battery out of the car.
I bought the battery last year from Costco with 3 year warranty. II is dead in one year. Costco charged 10% for the replacement. Costco said that the new battery price now is 10% higher than last year.
Wow man. So you had to pay a little money for a brand new battery and you also got a full restart of the warranty. Maybe just go in every 30 months and exchange your battery and pay the small amount.
So let me explain to stupid people exactly like yourself when shift never happened to you you don't see the problem, but when you pay for three years warranty for complete replacement it's mean that you get free replacement you don't have to charge get more money for the difference if it was going cheaper it would not giving you money back to your pockets right, there is something in front of your face say free replacement,, I guess because you are an Internet troll you cannot see the problem stupid people like you it is what ruined America right now
Maybe if you didn't have a bad attitude, Costco would have been willing to help you? I think you would land up spending more $ going to another battery supplier? $19 isn't bad for exchanging and getting a new battery? Poor attitude makes people not want to help you. I hope you have a better day and don't forget to smile! 😊😁
Bi Mart stores still have 3 year full replacement. Last time i bought Costco batteries they tested at less than the rated CCA brand new even after charging.
I don't know if it is communication disorder with some of your people.if the battery Clearly say. 5 years free replacement!!!! what part of the free you don't get!!
Nov 22: New 24F battery from Mt Prospect IL Costco for 5th Gen 4Runner. Feb 23: Battery fail; replaced by Costco. Sept 23: 2nd battery fail. Got refund and went to Toyota dealer. NEVER another Costco battery. Don't ever buy tires or batteries at Costco. They are inferior to what you buy at a tire dealer etc. The only bad set of Michelin's I have ever owned came from Costco and lasted about 35k. Costco is good for other stuff but NOT tires and batteries. JUNK.
I've noticed just talking to people that in recent years the Interstate Battery name has been cheapened. The same thing happened to the John Deere lawn mower when they started selling their cheaper line in the home stores.
The problem is people are stupid. I'm showing and explaining exactly what they are doing and how they are screwing us over. and people are attacking me.
@redjet505 You're right, it's the same reason why people continue to buy batteries & tires from Costco: (they think) they are cheap. In reality, you end up paying twice because of crap quality and indifferent Costco corporate.
@@sonofthe80s I remember the Deere tractor dealership in my area didn't like it when John Deere started selling those cheap rebranded mowers in the home stores as it cheapened the name.
About 4 months ago I went to the local Costco and looked up H5 AGM batteries for my 2020 Toyota Camry . Surprised they were made in Germany , two weeks ago I go to the same one and now they are made in Mexico !
@@peterrudy9207 yes they all made in Mexico they are not real new battery they are recycled batteries this is why they don't last. Are the best a car battery will last for at least 10 years now not even two
You are absolutely wrong I have cars for more than 25 years along the way I have problem with batteries whenever you had a problem with a battery during warranty. Debauchery will get replaced with no extra cost
damn iam going to costo tomorrow for a replacement as well hope i wont get to pay 😩 also i think this interstate is not a good battery had kirkland twice it lasted at least 4 years this inter didnt even last me 2 years😢
Actually I'm not behaving like you, I never returned anything. But when you buy something with free replacement warranty it is very clear even stupid person like you can understand the word free
@@ahoorakia because I have to talk to idiots like you. when I try to show you that there is a problem. and you cannot understand it.how hard is to understand free replacement for 4 years??? seriously because of people like you that we're getting screwed left and right
@@joshm3342 dude you're such an idiot. If you are a troll you talking to the wrong person. When people like you like to be the victim like to pay more it is not my problem. If you don't know the value of your own money you obviously too dumb to understand this video. There is several lawsuit against Costco for this deal from more than 2,000 people. So I told you already you're not smart enough to understand the problem. So let me explain it to you. If you are paying for something and in the price it is include free replacement for 3 years. It is a free replacement. You give them the old battery and you get a new one at no cost free. This is why you purchase it over there to start with. Obviously you are too stupid to understand it.
That's the problem is people roll over like the last guy. It's a matter of principle not economics. The people in the skyscrapers build them off the backs of people that give up because it's not worth their time. I get it it's not worth my time either but it's a matter of principle. This world is without principles or values anymore because people are impatient and like to give their money away for no reason. You pay money to get a quality product. Manufacturers in this case exide need to be held accountable.
So big deal here is the interstate batteries huh, for anyone who’s close to Canadian border just go to Canadian Costco get the battery there. Never seen a battery in Canada with that name or that brand of batteries in canada
You have to be stupid to believe that people abusing the warranty going back to Costco asking for a new battery if their battery did not go bad how stupid can you be to even think that
They dont all come in with carry straps. So alot of people have to get the old ones. Theyve had to change the warranty several times because people abused the old warranty, so thank your other costco shoppers for screwing us all over.
@redjet505 they don't have extras in the shop. Unless they are attached to old returns. The deliveries just come with some sizes having them and others don't. I worked 5 years in a costco tire shop until a month ago so unless other shops get straps sent in separately, I can only speak from my experience in our shop.
Once the old "CEO" retired, Costco started becoming closer to Sam's, Walmart, or criminal banks like Bank of America or Golman Sachs. I have seen people in their 70s being scrutinized by a manager for returning a product when a regular employee already checked the returned product. Products that I bought somehow disappeared from my buying history. Having the need to argue with a manager because trying to make difficult the return or no honoring the warranty, etc. Regarding car batteries, generally speaking never had a problem like yours but, I bought a new battery yesterday. They changed the 3 year free replacement warranty with a 3 prorated replacement warranty. So it is getting worse little by little. I used to get $80-$120 in the yearly refund of my prime/business membership. I changed to a regular membership because I have been so disappointed that started buying less and less from Costco. Last refund I got was $25 cash refund with "business" membership. That means I'm buying 75% less that I have being buying during the previoys 15 years. Sam's is no better. I might have to try BJs. I'm lucky I have all 3 warehouses close.. Two of the on the same mall and the other one mile away.
Same issue here. Battery failed in a year and a half. Brought it back today and learned the battery was now $40 more than it was two years ago. Had to pay the $40 to get the “replacement.” This is the third battery in less than 5 years. Wtf.
You have to read the fine print on the receipt and warranty sheet. What you post makes sense but more written information is needed. You feel you should receive a replacement battery at no charge. What I would do If you feel your right is take Costco to small claims court. Then post the outcome. For the record, I purchased from Costco an auto battery for $135 on 12/4/2022 because it was quick and cheap. If my battery has an issue in 2 years I would be disappointed. I will read the fine print on my receipt tonight.
@@redjet505 you are correct with your message but no need to mock you viewers and put them down! you really need to give (feed back / replies) when you have had time to clear your head of frustration.
@@redjet505 I agree - I was just and little surprised by the choice of words and I was suggesting (on behalf of your internet presence) more tact, for so early of an interaction with this conversation / comments. Feel free to ignore my thoughts, and thank you for you time to respond.
funny you say this about costco pacoima... i got the exact same treatment with battery sale... they refused to provide me a handle also!.. i nean.. wtf?.. its just a cheap plastic handle to carry it... i had to go find a strap bring it back... ridiculous... nomore interstate batts for me anyway theyre junk
@@YouTh3r3 I guess you did not really get the point of warranty. Warranty is guaranteed the product will not fail after certain time if you buy a battery with 3 years warranty. For 3 years you don't have to pay to fix the problem.
I was just stating the price for people to compare. I was arguing with the guy at the store and he was like, this is a prorated warranty. So that means I made a mistake for not reading their terms and conditions from Costco. I wasn't happy about it because the guy from the previous day said to buy a new battery, come back with the bad one and you will get a full refund on what I just paid. Surely the guy who I dealt with said the other dude was wrong. For 5 bucks and Costco 4 customers in line, I don't have time to fight it out
I think you misunderstand the Costco warranty, if the battery dies, they give you a refund of your original purchase price, and most people use it towards a replacement battery.
I think you misunderstood the English language. Free replacement Translate to you don't need to pay when there is a factory defect, but obviously you need to be a stupid internet troll so you don't get it
Meh, My family has 3 costco interstate batteries. When they are a month or so from the warranty expiring I take them back pay the difference and get a new battery.
I run these batteries in 5 of my vehicles including a 5.9 Cummins and live in a cold state man and these are great batteries. Would cost you 2x more to buy a battery anywhere else. You’re exhausting way too much energy into this. Your time making this video and complaining you could have bought like 5 batteries lol.
Obviously you're not listening. Local shop will give it to you at the same price as Costco no problem at all. Costco is guaranteed and there is a sticker on the battery for 5 year free replacement.. they are going to get a brand new battery from Interstate for every bed batteries they are getting in. What they are going to charge you more money for it. Obviously people like you don't understand the problem. There is a big class action lawsuit against them. More than 5,000 people with the same problem
You have no clue what you are talking about. Interstate is not going to replace an old used battery for free they would go broke. They prorate based on how many months of the warranty you have used
Genuine Interstate batteries cost double what CostCo sells them for, that should tell you all you need to know about CostCo/Interstate battery quality. No way they can make up that difference by ‘selling in quantity’…
I called interstate and they told me they are the exactly the same components and production stds but that costco buys them in bulk which leads to better pricing for its members. Who knows?
They are handling your shit and you want free shit they didn’t manufacture it but they’re handling it for you so they decided to charge a fee for handling it. You do sound like a little baby for complaining about $20 when you saved $160
@@AA-tb4wp I guess you are getting screwed by any business around you huh. How can you be so dumb. If you purchase something that have replacement warranty for free for 3 years. Indulge me what does it mean. It means that you have to pay to get a new battery before the three years expired. Seriously how stupid people like you even go through today without losing everything you got. You probably voted for Kamala Harris I know that and you probably driving a Prius. Seriously people like you are a joke. You buy something with warranty for the reason that you don't have to worry about it. Costco is big enough to handle it but they are greedy try to make more money on you on a failed product.
I think you have a poor attitude and that's why Costco wasn't willing to help you? I think you will spend more $ at another battery supplier. $19 isn't bad for a replacement. A bad attitude gets you know where. I hope you have a better day and don't forget to smile and have a positive attitude! 😊
I don't have poor attitude. you are just an idiot. There is a big sticker on my battery State 5-year free replacement. Let me explain idiots like you what does it mean free. You don't need to pay for this is why you bought this product because when it go bad they will take it back and give you a different one without any additional cost. Are you wished some people like you could use the same with their brain
You have to be stupid to say that I am wrong when everybody else have the same problem. Obviously you're an idiot and you fall victim to the commercial system open your eyes dummy
I work for interstate. Interstate has nothing to do with Costco warranty. They handle all warranties, interstate does not restock or replace batteries that they warranty. Sales only
So costco eats batteties that may be abused or jst need charged.🤔
@@riceburner4747 exactly. Same goes for academy
Is the Costco battery a good quality battery or is it a budget Interstate battery
@@DJR5280 No it is not a very good quality battery, Interstate refers to them as "down-line" batteries if that tells you anything..
Basically the same thing the OP said when he called Interstate.
I returned mine today after 2 years and they just gave me a new one at no cost even though it costs $20 more now.
@@undercovergardener5632 if you look when this video made you are looking at more than two years back Costco got pushed to do the right thing for the customers, but not all Costco's will replace it for you, they change on the battery from 5 year replacement for free to limited warranty
I was stranded because the battery was purchased at Costco by my uncle lasted less than 3 months!
The battery (defective- could not start in the cold- measured later to be under 100CCA) says Free Replacement not LWR.
They pro-rated us around $14.00. And have the nerve to say it's only $14 pro rated. What a scam from Costco.
While many customers get full refund items that Costco sold after 2 years of usages.
I'm shocked to hear about Costco's vehicle battery warranty policy. Interstate batteries used to be one of the best but for some reason the ones Costco sells are cheap junk and and their warranty policy is illegal. Otherwise Costco is a great store. I'm sure the Costco CEO would find it in their best interest to fix this issue.
You are correct. The batteries that are supplied to Costco are of lesser quality. Also if you do the math of buying one from a auto parts shop,they are half the cost.
I returned mine today after 24 months and they just gave me a new one at no cost even though the batteries jumped up from 89.99 to 109.99
Yes but it is not your problem because you don't need to pay it
Same here for me and yes, prices jumped from 89.99 to 109.99 here in Rego Park Costco. Still it's cheaper than pep boys and autozone!
@@redjet505 shouldn't really be complaining about a company the purposely runs with super low margins including things like loss leaders like the food, and these batteries. If you buy a battery from anywhere else it would cost near twice as much... Yeah I wouldn't call you a baby, but I agree with the employee... You're fighting the wrong battle.
Love Costco but yes… they tried to hit me with the extra charge for a warranty exchange. When I balked they quickly said they could zero it out and they did.
deceptive. I don't like that at all. Questioning my Costco membership now.
I’m wondering if all batteries are not manufactured good anymore. My prior battery lasted 7 years, car sits outside where I work & no garage at home. It bit the dust and now I’m kinda panicked to see the outcome with the new one. I’m afraid it won’t last.
I’m also surprised Costco won’t take it back without hassle, I see ppl returning all kinds of pure junk that shouldn’t be allowed. The battery is a no brainer.
My story goes back to the 1980s. I had a Sears Diehard battery in my AMC Hornet. I left my headlights on, and they were on for 14 hours. When I came out in the morning, I saw the lights were on and turned them off. The big six cylinder engine started right up. No doubt a V-8 would have started just as quickly.
Try that today, and I'm not sure what would happen. I have left headlights on for much shorter periods and had to charge the battery or use the jumper. Also, I am not sure about the quality of the Costco batteries. I am not certain that the Interstate batteries Costco sells are the same grade as the Interstates the shops and service stations sell.
No great complaints about Costco batteries though. They have changed their warranty policy. My present battery is under the old warranty, but I have received a free replacement already. I'll have to see what they do. If I have to pay, I'll pay. Times change. If I can get something off and get a new one before the present one dies, I'll take the offer.
Costco changed their warranty period starting Aug 2023, no more 36 month free exchange, now same as all the other auto stores, 18 months and then starts the prorate procedure..
Not true. My Costco AGM was just over 1 year and a few days old. Prorating begins on day one. Was told this by the service manager. There was a class action lawsuit involving Costco battery warrantee claims. I guesss they havent learned their lesson.
I took my battery back to Costco . I had to go to the gm to get my battery paid for. The battery manager said my car will short out if I used a more CCA one😆😆😆. I couldn't even talk to him. Long story short my battery was only 10 months old and it was completely dead so I returned it because the 3 year free replacement. I'm gonna stick with bjs wholesale from no on. No more Costco
I must have different Costco here. When buying battery in Costco I asked and they told me they replace battery within 3 yrs no questions asked and I do believe them. They do not extend battery beyond first 3 years though. Kirkland batteries routinely lasted 6-9 yrs with bit of maintenance (adding water, keeping the charge).
On top of that the battery I bought (H6) for $130 is exactly same battery Autozone sells for $200 - same shape, weight, CCA and texture.
So I have hard time believing this.
The batteries are different inside, with fewer/inferior plates. That's what costs the $$ in battery manufacturing. Don't be fooled: it may look the same but most likely they are not.
@@sonofthe80s Common myth. However there are those who believe and this is how money made.
@@sonofthe80s Walmart batteries are as good as any, probably identical to many, and cost less. With the volume Walmart does, you are not going to get a battery that has been on the shelf for months either.
I don't think, at this point, that there is any way to beat the system.
Didn't know this video. However, the same situation happened to me. The 3 month old battery from Costco popped up its cover and spilled the acid, which damaged the paint. Upon taking the battery back to Costco for free replacement, Costco said I had to pay the $20 price difference as the new battery price got increased. It really sucked for "free" replacement. I just returned it and bought Duracell at other place.
BTW, I just learned that I wasn't the only one with the Interstat battery cover popped up. The quality of their battery is really in problem.
Around me, Costco is simply coasting on it's OLD and OUTDATED reputation (that it NOW does NOT deserve to have). Everyone raves about Costco, in reality, it is VERY underwhelming.
Costco does the same thing for tires also. If you got 4 tires with their special discount for 4 tires and one of the tires goes bad, then they charge you for 1 tire then refund 1/4 of the special tire price, and charge you for mounting and balancing for 1 tire. It cost me ~$80 for their warranty replacement.
Total scam like you mentioned. My Costco Interstate AGM battery crapped out in 1 year. When they would not replace it but offered me 65% for the price of the battery I told them to shove it. Bought A NAPA Legend battery instead. No more Costco batteries for me.
Most suppliers give a declining rebate based on the age of the battery. I've been happy with Costco's batteries, using them for decades. The current one in my truck is 6 years old and the car 4 years.
I don't understand your point. You did not have a problem. Me and 10,000 other people have a problem
@@redjet505 You are correct. About 3 months & my Costco's Interstate Battery dropped 100CCA in the cold!
They got my defective battery so I have no proof "Free Replacement" sticker.
Now, most batteries say LWR.
Costco Interstate batteries are c@raps. I've had multiple issues with it, and I had to replace the most recent one only after 9 months. Costco, in general, seems to honor the warranty. But I would rather buy from somewhere else next time instead of going through the hassle of replacing the battery in less than one year.
Do I need receipt to replace?
@@antonioc2017if bought within the last 3-5 years, they scan your membership card to verify purchase.
ive gone tru 3 batterries in less than 4 years. i just got a battery not even a month ago and its already failing. these batteries can not hold charge
I’ve had excellent service with Interstate batteries from Costco. I bought one in about 2016 with a 42 month warranty. At about 40 months (2020) I went in and they exchanged it for free, and “restarted” the warranty, in other words I got a new 36 month warranty. Nobody else does this. But it gets better - about a month ago, I took the same battery back after 37 months, technically out of warranty, and they replaced it again no questions asked. And again, a new 36 month warranty is in effect. So I’m now on my 3rd battery in 7 years with another 3 years warranty. Essentially 3 batteries for the price of one. And I’m sure if I take this one in at around the 3 year mark, I’ll get another. I’ve pretty much got a lifetime warranty with Costco. Where else would you get that?
Obviously you did not buy battery over there lately
@@redjet505 incorrect. November 22nd 2023 is the last time Costco exchanged a new battery for the old one at no cost to me. That’s less than two months ago.
If you were in business, how long could you sustain such a model? They are obviously losing lots of money on this, thus the change in warranty, also possible reduction in quality. As always, an intended benefit and convenience for customers has been taken advantage of, and now this is what you get! Costco can afford to hemmorhage money by selling a $5 rotisserie chicken, but they couldn't sustain that if half the consumers returned the bones in exchange for a free chicken.
@@jaredbrooks1930 I'm sorry but you have to be really stupid to post your response this way. You are protecting a business selling you a bad product,
@@jaredbrooks1930 Costco shares were trading at about $150 when I purchased the first battery. Today they are trading for $739 a share. While I’m sure everybody appreciates your concern for Costco’s long term success with their business model, they are clearly doing just fine without your input.
Just realized the Costco battery was junk. Replaced OEM battery with Costco battery. Very soon after battery wouldn't hold charge longer than 10 days. However since it was a new battery with Interstate logo I just assumed it was a phantom drain. During those years it tested good at inspections. And I lived with jumping the battery if not driven for 10 days for years. Finally after 3yrs, had AAA test my battery after not starting and its bad. Replaced it with AAA battery and now it holds its charge. Haven't had an issue yet if car not driven in a while.
A simple trickle charger, or complete battery disconnect for the periodic 10 days of not running the car would have extended the battery life beyond the 3 years. This one is on you.
@@WH0oo...Total BS - I now go 30 days without driving car, and guess what, it starts. With Costco Interstate any time after days there was a risk of car not starting. After 5 days of not using car, it was almost a 100% chance of not starting. After your comment, I can't wait for the class action lawsuit.
@@officemanager8624 lol. Class action lawsuits takes years and if you are able to join it and win, you only get a fraction of the award amount based upon your purchase cost, total parties joined and minus lawyer's fees. I still have my doubts that your AAA private labeled battery will make it three years considering you are now extending the periods even longer between recharging. A battery's decline to hold a charge is not an even slope. It's more like a step down, and then a cliff. But you can kill a battery in a day with a 70% discharge at 32 F temperature. Is the AAA battery WET or AGM? If AGM, then you are not comparing apples to apples.
red jet, how do I contact you? I got scammed also. Mine has Free Replacement (0:30) like yours.
But now I have no proof since they took my defective battery & I had to paid the scammed pro-rated!
I had the same experience with my Costco in Houston, Texas. Forced me to pay additional $20 even though the old battery was used only for 8 months. It should have been free replacement. Also, I feel Costco carries low quality batteries now a days. It is a scam and I will never buy batteries from Costco.
Do some research on batteries. What I learned is that most of these batteries are made in the same factory, called Johnson Controls. Different labels are put on the battery. When you want to buy, look for the freshest battery and the lowest price. I find this stuff interesting and I hate getting ripped off.
I bought one on sale and had it for 8 months & it died. Went back and Costco wanted charge me the difference between sale and the regular price. I protested quite loudly and the manager actually came out and paid the difference out of his own pocket. That was nice but it was still a bullshit scene. I Pay $120/year to walk in the door and I expect MUCH BETTER customer respect.
and you let the Costco manager pay out of his own pocket? Shame on you!
Costco does the opposite too, if the battery was more expensive and the battery became cheaper they will give you money back. It is because they return the original and let you buy the new one.
Than that is not considered a warranty that is a return . If you than choose to purchase one after the fact that is on you . Vendors do not issue batteries on return
Is there a way to get all the lawsuit documents? Is it still possible to register for this lawsuit? Thank you
I totally agree. Costco's battery warranty is a scam. I have my battery lasted for only 9 months and went dead. Costco charge me an extra $31 dollars for the replacement because the new battery price is higher than the dead battery when I purchase it. When I ask why the battery life is so short. The technician told me one of the battery cell is low on fluid that caused the defective. He told me it can be the weather is too hot. I just wonder if the weather is the reason. I have used Interstate Batteries on all my vehicles for years. The weather has too much differents and they last. Not just 9 months. I used to be a big friend of Interstate Batteries. However, they are not good any more. They just a tool for the scammers.
Any areas where the problem Lays is the price gone down there would not give you the difference and tell you look you make some money because we find the battery cheaper
If the cell in the battery water level drops below the plates in the cell, the battery won't start or hold a charge. The voltage should be over 12 V. What I did many times is add distilled water for the acid that evaporated. Then I hook it up to my battery charger, and trickle charge it at 2 AMPS for a long time to re--charge the battery. Everything I read is most of these batteries are manufactured at the same place and typically battery life is 3--4 years. As time goes by, a battery gets weaker and weaker so you always want to get a fresh battery, with a sticker that has the most recent production date. I contacted Costco corporate, and they kind of suck, very careless like the video says. I talked to two managers on the phone at different locations. One manager very friendly. The second kind of rushed, not friendly. Replacing a battery is usually somewhat of an emergency situation, and the prices have really gone up with the inflation situation. I feel bad for people and there is definitely a lack of accountability going on. Batteries are expensive at all stores and there is definitely some price fixing going on. Hopefully more people will complain.
Hot weather will evaporate the acid inside the cells. Two caps pop them off. You will see six cells filled with liquid. The liquid levels have to be above the plates. If you charge with a battery charger, the battery will get hot and the liquid will bubble out. But the battery is charging up again, if it is able to hold a charge. If it cannot hold charge, that battery is finished, and you have to replace it. So hot weather is a factor. Park you cars indoors or under covered parking in the summer. You should get 4 years from the battery. After that, you know it's all a hassle, and if you can't save the battery, you gotta pay and it just costs way too much right now.
@@americusdeville865 I understand what you talks about. I have brought the vehicle to stations for regular services and maintenance. I assume they will top off all the liquids in my vehicle. Who should I blame? On the other hand, i have use the same brand of battery for years and they all hold up well until recent years, they fail within a short period of time.
@@benp7164 I appreciate it. Get a small small flashlight, when you pop the caps off, use the light so you can see the fluid levels. Wear protective work eye glasses for safety. You can look inside the cell and see the fluid levels, if that is something you want to try. All the plates in the cells need to be covered with the liquid/acid part for battery to work correctly.
It's not Costco.. Interstate changed their warranty - Costco gets reimbursed by the manufacturer (Interstate) when they accept returns. Interstate now pro-rates returns on their batteries due to the higher fail rate.
Maybe they should stop making batteries.
They are warranty it. THEY ARE PRO RATING IT. Usually free replacement for X amount of months, THEN pro rated. I used to SELL/warrant batteries & they'd be discharged/abused/no hold downs. Just sayn. Interstates not going to just eat warranties. U've got to look at THEIR side.🤔
Costco stopped prorate many years ago as far as I know.
yes, I was asked to pay like 24 collars due to inflation per costco when the battery stop working after 2 yrs. I was wondering thye did for everyone, just like a new tire they will ask you pay the difference.......THat is scam. sounds like the costco tire department can decide what they will do for the customer.!!!!
Don't buy Costco Interstate batteries!
I just had one go bad after three months and all Interstate batteries now are prorated even failing the day after purchase! It cost me almost $30!
And I was informed the quality of Interstate batteries has declined drastically!
Especially if they are manufactured overseas (China or Mexico).
Do your due diligence and be aware that a different brand may be better.
Don't just assume Costco is cheaper or better.
Some Costco warehouses have different brands, but be aware that other Costco warehouses may not have that brand to replace it.
Heard the same. Waiting for a another class action lawsuit on this one.
A lot of the auto industry is located in Mexico. A Trump presidency, he wants to bring auto manufacturing, and the parts I assume, back the USA. We'll see.
red jet, it's been over a month & not heard from you.
How do I contact or reach you about jointing and start a class action against Costco?
Wait till the new battery dies, its prorated and not a free replacement anymore, you will pay the difference
For additional $20, do you get a new 3 year warranty? If not, can you just return it?
Obviously you're not paying attention I don't know if it is because people like you are not smart or what. They will not give you your entire money. They are asking you to give them more money. And you're not getting more warranty. You paying them get a battery and you're done with your warranty
I got the same battery and it started shitting the bed exactly one year after purchase. It’ starting to get all crusty and ashing up the wires. I didn’t renew my Costco membership and got snubbed, they said they won’t warranty out my battery because I am not longer a member.
that a bummer
Hey, how did it end up? COSTCO refuses to replace my battery either b/c my membership expired. Thanks
@@stran1239 cut my losses saved money and got me a Die Hard AGM battery
I purchased a Costco Batter with 5 yrs warranty and its dead Costco will not allow me in because I no longer a member?
Go and demand to speak to the manager your warranty purchased with the battery it is not important if you remember now or not it is illegal for them to tell you you cannot get in
@@redjet505 I have already tried, I have a friend who is still a member he will help!
@@johnpavon799 the warranty it is not a condition of your membership I hope you understand it ,you need to give them hard time, you can even call your credit card company and go back and cancel the charges
@@redjet505 I can't find my receipt?
@@redjet505 the charge was paid years ago. How are you going to go back and get reimbursed?
In Canada Kirkland batteries are 48 month free replacement. 49-66 months 50% refund based on purchase price. 67-100 months 25% refund based on purchase price. You are not going to get a better warranty than that. Batteries in Canada are made buy Duracell
Less than 2 months and my Costco interstate battery no longer holds a charge!! Unbelievable!! Taking it back.
Try getting a battery for cheaper at another place. strop crying.
You are
You have no idea what you're saying. I purchased a battery from my local mechanic for $100 with 5 years warranty complete replacement free
So true! I'm dealing with almost exact same issue with COSTCO. In addition COSTCO also demands a membership purchase, otherwise NO WARRANTY!
Do I need receipt?
@@antonioc2017I didn’t have my receipt. They were able to see my purchase history using my membership.
of course you need a membership dummy! This is a subscriber business! We all pay membership fees for the betterment of all. Why would you want to be a lone wolf!
THIS IS A LIE. I worked at a Costco. Stood next to those batteries aty Kiosk. They are a No Haggle replacement for 36 months. Period!!!!!! They don't even test battery
Picked up 2 group 65s for my f350 today. Asked the guy about the warranty and he said no questions asked 36 months. I asked what if I brought them both in at the same time and he said no problem. Asked if it's an exchange or refund. He said full refund no questions asked again. For that alone, I'm sold on these batteries. I'll take the dang things in every 30 months and get fresh ones and buy a hot dog and soda for $1.50 while im at it. And if they ever become too weak to start a 7.3 diesel in the 30 months I'll just use a jump pack.
@@dylanporras2655
Its only been a month since your comment, have the batteries been working ok for you so far? I’m needing to buy two group 78 batteries for my 6.6 Duramax and am battery researching/shopping this very moment. Thanks
They changed their policy.
WHAT??? I never ever ever heard of a place that is asking for money to active a warranty!!
Costco rarely provide high quality products or service...
Btw, there are multiple lawsuits against costco about it
So this is Costco new policy they ask you to pay more whenever they claim the product cost them more money now. Even you purchased the battery 2 days ago they will ask you to pay the difference of a high price for a new battery. What is the price drop down they will not give you money back
@@redjet505 yep. They be screwing with the customer base.
This just happened to me. Been waiting 15 days for the battery and they still have no eta. They even charged me the difference. Such bullshit.
Does the replacement battery come with a NEW warranty though? If yes then I don’t necessarily see an issue, otherwise your replacement would typically be limited to the remaining warranty period of the original purchase, so kind of depends what you consider to be better in my opinion
If a person is looking to purchase a new battery, get one from a repeatable garage. The battery might cost a little more but at least you know that the service garage in your area is going to treat you good. A few years ago I purchased a new battery (Interstate AGM) from a service garage that I have used for over 30 years. After a year the battery died and I went back to the service garage and was given a new battery to replace it. I didn't have any problems with the garage, no scams or knock off products.
I agree with you. Costco used to give people the warranty like it is written in your receipt and on the battery itself have 5 years replacement for free literally say for free. Did not say depreciation or anything like that. Lately they change it and they forgot and their obligation for their previous purchases. There are couple class action lawsuit because of it. They are right now going to change it back and just give you the replacement like they supposed to
Contact The corporate manager with Costco.
You paid $20 more for 2 years of use , it costs you $0.03 cents a day, stop crying
You are a complete idiot I guess you don't understand a replacement warranty so let me explain to you you buy something with warranty replacement so you give one one for free this is the point so stop being a troll and learn how the world work.
It’s my opinion, who ask you??
@@jregaldo @Jeovannie Regalado don't be a troll two people.if you don't want them to shove it back in your face! the reason major class action lawsuit against them!! when you buy something and they don't honor the warranty ,you have to go and spend another $100 to buy something that you need to get for free. I guess you missed this point because you're too stupid to understand it.
It’s probably you bad attitude, everyone else got free replace battery, 😏 ha ha
@@jregaldo no I have good attitude it is just stupid people like you working over there want everybody to pay extra
I never have problems with Costco. For one, my battery would be cheaper than Auto Zone, etc. 2, if you have a problem with that Costco location, try another one. Sometimes the "cashier" do not have experience or do not know how the warranty works. It's just like buying french fries from McDonald's and want a new batch because it is stale. Some cashiers will give you a hard some some will not.
Look at all the other reports from other people there is a big class action against them with tens of thousands of people
lol tru
I was able to buy a damn NAPA Legend 36 month battery for about the same price as the Costco interstate. NAPA gives AAA members 10% off on batteries.
interstate does not charge the price difference on their under warranty batteries, so Costco get it head to head, but charge customer more
Exactly you are the only guy that actually understand what they are doing they are getting the same battery as a warranty from the company and charging us for the charging for New One. More
Complete agreement with this video. My last Costco (Interstate branded) battery failed8 months later. Dragged the failed battery back to costco along with my receipt and got full reimbursement. Only issue is the very same battery (Group 24 for Toyota Camry) now costs $11 more. FYI,I've never hada Costco vehicle battery last even 3 years and I've gone through 5 of them since 2007. Only saving grace is provided return a failed battery within the warranty period they indeed have a "no quibble" policy unlike all the other stores (autozone, pep boys, walmart, etc) where they fight you tooth and nail refusing to refund your money. I chalk this off to the cost of having a car in the city. I have all my receipts from all these batteries I've purchased from Costco and will joint this class action lawsuit.
I’m sorry but I guess I have the money to do this. I like to buy a battery one time and forget about it for 5 to 8 years or more. I buy the X2 power AGM battery from batteries plus which is made by the same manufacturer of odyssey batteries. Or I will get a Optima yellow top battery, both batteries are a deep cycle/starting battery. I have had great luck with both of them lasting eight years or more in my vehicles. The X2 power AGM battery at batteries plus is about $340. The Optima yellow top battery is approximately $380.
They've always done that... It's merely the prices of batteries haven't changed in over 10 years. I was upset when I heard this, but it's also realized the price has been the same forever. They changed their policy from 48 to 36 a couple years ago which is still cheaper than anywhere else. This could also be when they changed their price change policy.... Not a rip off.
Bro, when interstate exchanges battery one to one and Costco turns around and charges the customer 20 bucks and says it is to make up for the difference of current price, that is Costco lying to their customers hence "ripping off".
@@dannydee9919 Handling fee.
@@dannydee9919 I think the issue is that "some" Costco cashiers may be trained that they treat all returns as simply a cash return on the defective product (in this case a battery) and then have you repurchase the new battery. So if you original battery was $120 and was 2 years old when you returned it, they would refund the $120 and then sell you a new battery, which now costs $140 ($20 more). When in reality, it should be handled as a 36 month warranty and they should just replace the battery. Yeah, Costco corp management may or may not know that this is going on.
Costco does NOT have a true 36 MO return policy for batteries any longer: It is now prorated. Rip-off scam on a crap product, Interstate is relying on (and slowly destroying) a reputation built over generations, like so many other companies have done. Maytag is another that comes quickly to mind.
One of the many underlying issues with costco selling batteries is that they don't test the warranty battery being returned. If I purchase a battery today and leave my headlights on all night, or sit in my car in accessory mode for hours, I can return it to them dead. Though in fact that battery is perfectly fine, IT JUST NEEDS TO BE RECHARGED. LIKE YOUR CELL PHONE. YOUR ALTERNATOR WILL NOT 100% CHARGE YOUR DEAD BATTERY. Your warranty then doesnt restart with your battery, you can't just buy a battery once with a 3 year warranty and return it every 2 years.
How do you charge you're battery?
@@antonioc2017 you can purchase a 12 volt battery charger or ask a local mechanic.
@@adamphillios1951 another question; if I want to replace battery do I need original receipt or is my purchase receipt in there system?
@@antonioc2017 at Costco? Not sure, they might have your purchase in their system.
@@adamphillios1951 Yes at Costco, I called and told me my purchase should be in the system.... Thanks
I just replace my interstate costco battery. It lasted 5 years. I bought the same one at Costco for $123, autozone wanted $214
Does Costco test the battery before replacing? My car won’t start but I don’t want Costco to have an excuse and say it has enough charge and turn me away after taking the battery out of the car.
they can test it for you maybe it is your alternator
I bought the battery last year from Costco with 3 year warranty. II is dead in one year. Costco charged 10% for the replacement. Costco said that the new battery price now is 10% higher than last year.
just out of curiosity do you really believe that if the price actually drop down in 50%they actually will give you money back?
Wow. They prorated my 1 year old Costco Interstate at 60%. Total B.S.
Wow man. So you had to pay a little money for a brand new battery and you also got a full restart of the warranty. Maybe just go in every 30 months and exchange your battery and pay the small amount.
So let me explain to stupid people exactly like yourself when shift never happened to you you don't see the problem, but when you pay for three years warranty for complete replacement it's mean that you get free replacement you don't have to charge get more money for the difference if it was going cheaper it would not giving you money back to your pockets right, there is something in front of your face say free replacement,, I guess because you are an Internet troll you cannot see the problem stupid people like you it is what ruined America right now
Maybe if you didn't have a bad attitude, Costco would have been willing to help you? I think you would land up spending more $ going to another battery supplier? $19 isn't bad for exchanging and getting a new battery? Poor attitude makes people not want to help you. I hope you have a better day and don't forget to smile! 😊😁
it was 8 months old! lol.
going through the same thing. mine failed at 24 months.
Look online and register there is a class-action already started
@@redjet505 Just joined this class action lawsuit. Thanks!
Bi Mart stores still have 3 year full replacement. Last time i bought Costco batteries they tested at less than the rated CCA brand new even after charging.
I don't know if it is communication disorder with some of your people.if the battery Clearly say. 5 years free replacement!!!! what part of the free you don't get!!
@@redjet505 Hey, you replied to @kman0146 but not mine.
Again, how do I join in on the class act law or something like that on Costco's scammed?
I got the same battery, it died on 35th month, exchanged it but paid two dollars .
And you got a fresh 36 month warranty on the new one too!
@@dylanporras2655you dont
Nov 22: New 24F battery from Mt Prospect IL Costco for 5th Gen 4Runner. Feb 23: Battery fail; replaced by Costco. Sept 23: 2nd battery fail. Got refund and went to Toyota dealer. NEVER another Costco battery. Don't ever buy tires or batteries at Costco. They are inferior to what you buy at a tire dealer etc. The only bad set of Michelin's I have ever owned came from Costco and lasted about 35k. Costco is good for other stuff but NOT tires and batteries. JUNK.
I've noticed just talking to people that in recent years the Interstate Battery name has been cheapened. The same thing happened to the John Deere lawn mower when they started selling their cheaper line in the home stores.
The problem is people are stupid. I'm showing and explaining exactly what they are doing and how they are screwing us over. and people are attacking me.
@redjet505 You're right, it's the same reason why people continue to buy batteries & tires from Costco: (they think) they are cheap. In reality, you end up paying twice because of crap quality and indifferent Costco corporate.
Absolutely. Don't buy John Deere @ big box stores, go to a dealer.
Do I need receipt to replace battery?
@@sonofthe80s I remember the Deere tractor dealership in my area didn't like it when John Deere started selling those cheap rebranded mowers in the home stores as it cheapened the name.
About 4 months ago I went to the local Costco and looked up H5 AGM batteries for my 2020 Toyota Camry . Surprised they were made in Germany , two weeks ago I go to the same one and now they are made in Mexico !
@@peterrudy9207 yes they all made in Mexico they are not real new battery they are recycled batteries this is why they don't last. Are the best a car battery will last for at least 10 years now not even two
Usually, replacement batteries are not the same ones you buy off the shelf. Also, there is no warranty on the replacement. Its not just Costco.
You are absolutely wrong I have cars for more than 25 years along the way I have problem with batteries whenever you had a problem with a battery during warranty. Debauchery will get replaced with no extra cost
@@redjet505 good luck with that
damn iam going to costo tomorrow for a replacement as well hope i wont get to pay 😩 also i think this interstate is not a good battery had kirkland twice it lasted at least 4 years this inter didnt even last me 2 years😢
I heard of this. They are compensating for the rise because of inflation.
I bet if we look up your shopping history you abuse the return policy
Actually I'm not behaving like you, I never returned anything. But when you buy something with free replacement warranty it is very clear even stupid person like you can understand the word free
@@redjet505
Dud your attitude toward people's comment explains why they treated like that at costco
CHILL !
@@ahoorakia because I have to talk to idiots like you. when I try to show you that there is a problem. and you cannot understand it.how hard is to understand free replacement for 4 years??? seriously because of people like you that we're getting screwed left and right
If you're TRULY "done dealing with Costco", turn in your membership card and get a refund.
@@joshm3342 dude you're such an idiot. If you are a troll you talking to the wrong person. When people like you like to be the victim like to pay more it is not my problem. If you don't know the value of your own money you obviously too dumb to understand this video. There is several lawsuit against Costco for this deal from more than 2,000 people. So I told you already you're not smart enough to understand the problem. So let me explain it to you.
If you are paying for something and in the price it is include free replacement for 3 years. It is a free replacement. You give them the old battery and you get a new one at no cost free. This is why you purchase it over there to start with. Obviously you are too stupid to understand it.
That's the problem is people roll over like the last guy. It's a matter of principle not economics. The people in the skyscrapers build them off the backs of people that give up because it's not worth their time. I get it it's not worth my time either but it's a matter of principle. This world is without principles or values anymore because people are impatient and like to give their money away for no reason. You pay money to get a quality product. Manufacturers in this case exide need to be held accountable.
So big deal here is the interstate batteries huh, for anyone who’s close to Canadian border just go to Canadian Costco get the battery there. Never seen a battery in Canada with that name or that brand of batteries in canada
Plenty of deception amongst yourselves folks 🫤👎
I would believe, too many customers abused the warranty and they (or interstate) were losing money. It is still a good deal, just not great.
You have to be stupid to believe that people abusing the warranty going back to Costco asking for a new battery if their battery did not go bad how stupid can you be to even think that
@@redjet505you merely confirmed my statement, lol.
@@WH0oo... well because of people like you those companies taking advantage of high price paying customers
They dont all come in with carry straps. So alot of people have to get the old ones. Theyve had to change the warranty several times because people abused the old warranty, so thank your other costco shoppers for screwing us all over.
You're absolutely right they don't give you the straps but they do everything in the shop you have to force them to give you one
@redjet505 they don't have extras in the shop. Unless they are attached to old returns. The deliveries just come with some sizes having them and others don't. I worked 5 years in a costco tire shop until a month ago so unless other shops get straps sent in separately, I can only speak from my experience in our shop.
Once the old "CEO" retired, Costco started becoming closer to Sam's, Walmart, or criminal banks like Bank of America or Golman Sachs.
I have seen people in their 70s being scrutinized by a manager for returning a product when a regular employee already checked the returned product. Products that I bought somehow disappeared from my buying history. Having the need to argue with a manager because trying to make difficult the return or no honoring the warranty, etc.
Regarding car batteries, generally speaking never had a problem like yours but, I bought a new battery yesterday. They changed the 3 year free replacement warranty with a 3 prorated replacement warranty. So it is getting worse little by little.
I used to get $80-$120 in the yearly refund of my prime/business membership. I changed to a regular membership because I have been so disappointed that started buying less and less from Costco. Last refund I got was $25 cash refund with "business" membership. That means I'm buying 75% less that I have being buying during the previoys 15 years.
Sam's is no better. I might have to try BJs. I'm lucky I have all 3 warehouses close.. Two of the on the same mall and the other one mile away.
I had one two weeks past 36 months, just today. They wouldnt bend at all on the warranty. New battery was more $ too
Bend? I wish my 1 year old Costco Interstate battery would make it till even 18 months. It was a POS.
The guy at Costco told him to stop being a baby, so he makes a video.
so he is a baby for making this video!! hahaha
It's on you for not contacting the manufacturer directly you went to Costco instead you just don't know how thing work.
Yes it seems like a bad deal to get one at Costco
Same issue here. Battery failed in a year and a half. Brought it back today and learned the battery was now $40 more than it was two years ago. Had to pay the $40 to get the “replacement.” This is the third battery in less than 5 years. Wtf.
So go buy it at the auto parts store. 😂😂you will definitely be crying when it is 100 more.
You have heard of inflation, right?
So now in addition to making money on the membership fee, they make money on a fraudulant warranty! Only in Merica!
You have to read the fine print on the receipt and warranty sheet. What you post makes sense but more written information is needed. You feel you should receive a replacement battery at no charge. What I would do If you feel your right is take Costco to small claims court. Then post the outcome. For the record, I purchased from Costco an auto battery for $135 on 12/4/2022 because it was quick and cheap. If my battery has an issue in 2 years I would be disappointed. I will read the fine print on my receipt tonight.
are you stupid or something? it is clearly say on the battery free replacement, FOR 42 MONTHE ! IT IS AT 0.29 ON THIS VIDEO.
@@redjet505 you are correct with your message but no need to mock you viewers and put them down! you really need to give (feed back / replies) when you have had time to clear your head of frustration.
It clearly say on the receipt free replacement for 3 years
@@redjet505 I agree - I was just and little surprised by the choice of words and I was suggesting (on behalf of your internet presence) more tact, for so early of an interaction with this conversation / comments. Feel free to ignore my thoughts, and thank you for you time to respond.
funny you say this about costco pacoima... i got the exact same treatment with battery sale... they refused to provide me a handle also!.. i nean.. wtf?.. its just a cheap plastic handle to carry it... i had to go find a strap bring it back... ridiculous... nomore interstate batts for me anyway theyre junk
I replaced my battery after one year, Cost me 5 bucks because of the pro rated warranty
@@YouTh3r3 do you understand that if the price was going down they would not give you back money 💰.
@@YouTh3r3 I guess you did not really get the point of warranty. Warranty is guaranteed the product will not fail after certain time if you buy a battery with 3 years warranty. For 3 years you don't have to pay to fix the problem.
I was just stating the price for people to compare. I was arguing with the guy at the store and he was like, this is a prorated warranty. So that means I made a mistake for not reading their terms and conditions from Costco. I wasn't happy about it because the guy from the previous day said to buy a new battery, come back with the bad one and you will get a full refund on what I just paid. Surely the guy who I dealt with said the other dude was wrong. For 5 bucks and Costco 4 customers in line, I don't have time to fight it out
almost over 3 months & red jet, you can't answer or reply to my & other people questions?
start a class action against costco
19 is probably what they have in it.
I think you misunderstand the Costco warranty, if the battery dies, they give you a refund of your original purchase price, and most people use it towards a replacement battery.
I think you misunderstood the English language. Free replacement Translate to you don't need to pay when there is a factory defect, but obviously you need to be a stupid internet troll so you don't get it
They also have junk gas cheap gas that my engine vibrates when I use their gas
Limited warranty means pro rated warranty
obviously you are very stupid. because free replacement means free replacement! not prorated.
Meh, My family has 3 costco interstate batteries. When they are a month or so from the warranty expiring I take them back pay the difference and get a new battery.
your abusing the system cost all of us in the end. Shame on you!
@@gosman949 Now I know why Costco is no longer honoring the 3 year warranty. Friggin welchers.
i thought about buying a costco battery, but i went to interstate directly. didn’t want to deal with this issue
Yes it is much better because Interstate will give you some time 5 years warranty and they will just replace it without asking questions
This guy has no clue what he is talking about
This guy sounds like a cry baby.
@@begoodamerica9793 if you noticed my video is more than 2 years ago. They have made a lot of changes because people notice in what they doing
I run these batteries in 5 of my vehicles including a 5.9 Cummins and live in a cold state man and these are great batteries. Would cost you 2x more to buy a battery anywhere else. You’re exhausting way too much energy into this. Your time making this video and complaining you could have bought like 5 batteries lol.
Obviously you're not listening. Local shop will give it to you at the same price as Costco no problem at all. Costco is guaranteed and there is a sticker on the battery for 5 year free replacement.. they are going to get a brand new battery from Interstate for every bed batteries they are getting in. What they are going to charge you more money for it. Obviously people like you don't understand the problem. There is a big class action lawsuit against them. More than 5,000 people with the same problem
@@redjet505 i see. I guess I just pay it and don’t care too much as long as I’m getting credit for what I paid.
You have no clue what you are talking about. Interstate is not going to replace an old used battery for free they would go broke. They prorate based on how many months of the warranty you have used
Nah man Costco full refund.
Keep up the good work
Genuine Interstate batteries cost double what CostCo sells them for, that should tell you all you need to know about CostCo/Interstate battery quality.
No way they can make up that difference by ‘selling in quantity’…
I called interstate and they told me they are the exactly the same components and production stds but that costco buys them in bulk which leads to better pricing for its members.
Who knows?
They are handling your shit and you want free shit they didn’t manufacture it but they’re handling it for you so they decided to charge a fee for handling it. You do sound like a little baby for complaining about $20 when you saved $160
@@AA-tb4wp I guess you are getting screwed by any business around you huh. How can you be so dumb. If you purchase something that have replacement warranty for free for 3 years. Indulge me what does it mean. It means that you have to pay to get a new battery before the three years expired. Seriously how stupid people like you even go through today without losing everything you got. You probably voted for Kamala Harris I know that and you probably driving a Prius. Seriously people like you are a joke. You buy something with warranty for the reason that you don't have to worry about it. Costco is big enough to handle it but they are greedy try to make more money on you on a failed product.
I think you have a poor attitude and that's why Costco wasn't willing to help you? I think you will spend more $ at another battery supplier. $19 isn't bad for a replacement. A bad attitude gets you know where. I hope you have a better day and don't forget to smile and have a positive attitude! 😊
I don't have poor attitude. you are just an idiot. There is a big sticker on my battery State 5-year free replacement. Let me explain idiots like you what does it mean free. You don't need to pay for this is why you bought this product because when it go bad they will take it back and give you a different one without any additional cost. Are you wished some people like you could use the same with their brain
You do sound like a little baby haha. Warranty terms changed so they re-branded the labels, very common practice, move on.
That is called pro-rated, nothing in this world is free, get over it.
But that is the point - it was not "free", he has already paid for it. (does it specify prorated in the warranty?)
When you have to complain about, literally, anything
You are so wrong don't listen to this guy
You have to be stupid to say that I am wrong when everybody else have the same problem. Obviously you're an idiot and you fall victim to the commercial system open your eyes dummy
costco is lame
Thanks for sharing, I will not be buying any automotive parts or services from Costco because of this video. Thank you brother.