@@andrecamoes5325 Make sure you have selected a folder in Outlook. The "New folder" option may be grayed out if you haven't selected a folder in Outlook. Check if the folder you are trying to create the new folder in is full. If a folder has reached its size limit, you may not be able to create a new folder within it. Try repairing your Office installation. Sometimes, issues with the installation of Office can cause problems with Outlook. To repair your installation, go to the "Help" menu in any Office application, select "Troubleshooting", and then select "Quick Repair". Make sure that your Office 365 subscription is up-to-date. Sometimes, outdated versions of Office can cause problems with Outlook. Try creating a new folder from the web version of Outlook (outlook.office.com). If you can create a new folder from the web version, then the issue may be with your Outlook desktop application. If you still cannot create a new folder, the issue may be with your Office 365 subscription. If none of these solutions work, you may want to contact Microsoft Support for further assistance.
Within outlook there should be a option named Preference which is not seeing, I need to change the, "email response notifications"- I need to choose "None" to remove all response options., can you help please ? in this case as well, do we need to revert to legacy and change the settings and come back to new one ?
In the New Outlook for Mac (2024), the Preferences option has been replaced by a streamlined Settings menu. Here’s how to handle this: 1. Change Email Response Notifications in New Outlook Open Outlook. Click on the Settings (gear icon) in the top-right corner. Navigate to Mail > Message Handling. Look for an option like "Email Response Notifications" or similar. Select None to remove all response options. 2. Reverting to Legacy Outlook (if Necessary) If the option isn’t visible in the New Outlook: Open Help > Revert to Legacy Outlook. Go to Outlook Preferences > Notifications > Adjust response settings. Return to the New Outlook. If neither option is visible or settings are missing, ensure you’re on the latest version of Outlook and let me know for further steps! 😊
Hi Dave, Thanks for the info on file folders.. ?? In the new version, My old deleted emails are suddenly reloading in my inbox. I keep my inbox up to date by either saving in folders or deleting them. Emails from the beginning of the year for example are reloading into my inbox. Any ideas on how to resolve?? TKS
This appears to be an error for the new Outlook for Mac.. Here's a thread that you can keep tabs on to see where things are landing: answers.microsoft.com/en-us/outlook_com/forum/all/after-update-to-1673-outlook-for-mac-yahoo-mail/9b96de6c-ad0a-40c7-88ea-f0dc9265b310?page=5
Hello, hope you're doing well! If the envelope icon is not shown when you expected it to be shown, the first thing is to check if the option is still enabled; File-> Options-> section Mail-> option group: Message arrival-> option: Show an envelope icon in the taskbar To customize the Notification area icon, *Start > Settings > Personalization > Taskbar > Select which icons appear on the taskbar *Locate the entry for Microsoft Outlook that has the envelope icon. *Click on the “Off” toggle button to set it to “On” so that the icon won’t get hidden automatically anymore **Set the Taskbar to always the New Mail Envelope in the Notification Area.**
Thank you very much for this information. Every few weeks, the old Outlook switches to this crap version of Outlook, which is absolutely unsuitable for professional work, without me being able to prevent it. But this film has helped me a lot to solve the important problem areas!
Archiving emails in the new Outlook for Mac can be a bit different from previous versions. Here’s how you can do it: Manual Archiving: Select the emails you want to archive. Right-click and choose "Archive," or click on the "Archive" button in the toolbar. Using the Archive Folder: Outlook automatically creates an Archive folder where you can manually drag emails you wish to archive. Auto-Archive Feature: Currently, the new Outlook for Mac doesn't support auto-archiving. You'll need to manually archive or set up server-side rules if available.
When I switch to Old Version from new version through revert ..... All my old emails started downloading again. And in my new version I have stopped receiving email in outlook. Pls help
Nice video but did not solve my problem. Have used office 365 for six years on mac and all of a sudden 10 days ago it switched to offline for desktop (can still access online) but needless to say having been working with msft support since and been an absolute joke for help. We have uninstalled and even tried another 365 account to open on mac and it still will only come up as "offline" Any help is much appreciated!
Sorry to hear about your issue. I haven't experienced something quite like this, but my biggest suggestion would be updating the software on your mac, and checking your internet settings. Let us know if your issue gets resolved!
Hi Gabe! Thanks for this helpful video! I'm running into a couple of other issues I was hoping you could help me with. Specifically, I am unable to create rules, use the 'categorize' feature or access the 'to-do' feature on the new outlook on my mac. Could any of these be because I am using a google email account in my outlook? Struggling to determine why this is. Thanks!
Hi Nicole, you're very welcome! The limitations you’re experiencing in the new Outlook on your Mac, such as being unable to create rules, use the 'categorize' feature, or access the 'to-do' feature, are likely because you're using a Google (Gmail) account. These features are primarily available for Microsoft Exchange, Office 365, or Outlook.com accounts. Solutions Check Account Type: Verify the type of account in Outlook > Preferences > Accounts. Google accounts have limited functionality. Add a Microsoft Account: For full functionality, add an Exchange, Office 365, or Outlook.com account in Outlook > Preferences > Accounts > +. Use Gmail Web Interface: Set up rules directly in Gmail via Settings > See all settings > Filters and Blocked Addresses > Create a new filter.
@@indigosoftware9625 Thank you so much for this response!! I am indeed using google emails and was worried that might be the reason for the limited functionality. I appreciate you verifying this for me because I wasn't 100% certain. Quite a bummer as these are some great features! And thank you for the helpful instructions. 😊
Hi, The website version groups the email conversation on the right side and shows each email in a section that can be expanded by clicking, making it easy to distinguish who the sender is. However, for the desktop version, they are grouped together like Gmail, all stacked together. Even the mobile Outlook has a better grouping/preview system than the Mac desktop version. Any thoughts on this?
Have you tried the legacy version and seeing if that works better for you in terms of layout? You can also edit the layout in the settings tab under “file”
Hi! Thank you very much for this video! I still wanted to know how to categorize my emails as I did in the old outlook. Mi account is not from google, its from my company and I set it up with imap.
Hi! Glad you found the video helpful! In the new Outlook for Mac, the categorization feature isn’t fully supported for IMAP accounts yet. As a workaround, you can create folders to organize your emails or use flags to mark important messages. Hopefully, Microsoft will bring back full categorization support soon for all account types!
I tried to move an inbox email to archive and it's a success but email still shows in inbox like a duplicate copy. Is there any settings to correct this? Another concern is, when I tried to reply from an email, it push through but my message show as draft. Appreciate your help.
Hmm, never heard of that issue before. I did some research online and found this article: answers.microsoft.com/en-us/outlook_com/forum/all/just-sent-a-bunch-of-messages-to-archive-but/a142474f-0f27-45e6-8f96-66e55ae2ad26 I'd recommend reading through that for your first issue and see if you can find some clarity. For the second issue: Turn automatic saving of draft messages on or off or change how often drafts are saved. In the left pane, click Mail. Under Save messages, select or clear the Automatically save items that have not been sent after this many minutes check box. You can also use this option to change how often draft messages are saved.
Hi, do you know how to change the smtp settings on outlook for mac 365, when you click on accounts there is no option to change the smtp, on legacy there is but not the 365 version. I changed legacy version but it doesn't automatically change the smtp settings on the 365 version so now legacy and 365 are both running different smtp settings!, any ideas how to simply change on 365? i'm afraid to add a new account for same email with different smtp as currently outlook is taking up so much space on macbook with all its duplications i'm afraid to overload the mac hard drive.
I found an article walking you through how to navigate the SMTP settings on 365. I just tested it myself and was able to access the server settings in the "advanced" settings tab. Let us know if this helps!! www.prolateral.com/help/kb/outmail/597-how-do-i-set-up-outbound-smtp-on-microsoft-outlook-365-for-mac.html#:~:text=Control%20click%20on%20the%20account,to%20the%20Outgoing%20Server%20section.
@@indigosoftware9625 Thanks for trying to help i really appreciate it but i think we have different versions of Outlook for Mac, i'm using version 16.82, office home and business 2021, there is no "advanced button" anymore so no way to change the smtp. I can do it in legacy but when it switches over to the 365 version there seems to be no way to change the smtp. looks like i will have to delete account and re-enter with the smtp i want to use. my fear is outlook must be using about 350GB of a 500GB SSD so not sure if it will all crash when i enter same account again... familiar story of trying to mix Microsoft and Apple products and falling down in the middle!
Hi Sir, can you please make a video on how to enable @mention option on new outlook on mac, this was working before for me but not working right now, i have been trying to find that option for long time but couldn't find, your expertise is much appreciated . Thank you in advance.
The Import/Export section on new Outlook for Mac 2016 is not available (not highlighted). How can I import an olm file with all my emails ? My pst/olm file is available in the old legacy outlook, but for some reason my ISP mails are no longer coming trough in the outlook legacy version. That's why I need to swapp to the new outlook version.
If the Import/Export section is not available in the new Outlook for Mac 2016, you can try the following workaround to import your .olm file: Switch to Legacy Outlook: Open the legacy Outlook (the old version). Go to File > Import. Select Outlook for Mac archive file (.olm) and click Continue. Locate and select your .olm file, then follow the prompts to import it. Export to a .pst file in Legacy Outlook: If the import to the new Outlook isn't working, you can try exporting your emails to a .pst file in the legacy Outlook and then importing the .pst file into the new version. In the legacy Outlook, go to File > Export. Select Outlook for Mac Data File (.olm) and follow the prompts to export your emails. Set Up the New Outlook with Your ISP Email: Open the new Outlook. Go to Outlook > Preferences > Accounts. Add your ISP email account and ensure it's correctly configured to receive emails. Drag and Drop Emails (if necessary): If you manage to import your .olm file in the legacy Outlook and can see your emails, you can manually drag and drop emails from the legacy Outlook to the new Outlook if both are open and configured.
hey, i see that you've separate inbox folders for 'focused' & 'other', do you mind sharing how you enabled it on mac mail instead of outlook app? have wasted 3 hours of my life looking to set that up. pls help
Hey, thanks for the comment! Sorry that you were struggling to set it up. Here are the steps for the Mac mail app: On your Mac, choose Apple Menu > System Settings, then click Focus in the sidebar. (You may need to scroll down.) ... Click a Focus on the right, then click Add Filter (below Focus Filters). ... Click Mail, select one or more accounts, then click Add
Great video! i still have a problem.. I cant send anymore E-mails but i can receive them.. The error -108 appears saying about not enough memory which doesn't seems to be. how can i Fix this problem?
The not enough memory Outlook error may occur when your Outlook messaging profile includes a Microsoft Exchange account that is configured to use Cached Exchange Mode, the Download Public Folder Favorites option is enabled, and you have lots of cached public folders Here’s a good online thread with additional information: www.partitionwizard.com/partitionmagic/outlook-error-not-enough-memory.html#
Hi, thanks for your video! :-) I also observed many users complaining about email issues with MacOS Ventura version (email stuck in outbox). Do you know how to fix it?
Here's an answer directly from MS support. If updating your OS is an option I think that would help. 1: Check your connection, make sure your outlook is connected at the lower-right corner of the Outlook window. Now activate Outlook once again by clicking "Online/ Offline" button. 2: Remove the attachment of the email. if you’ve attached a large file to your email message, you may see it sitting in the outbox because it’s simply taking a while to send, and it may be blocking all subsequent emails from sending. 3: send an email again, move the email from Outbox to Drafts folder. Open the email in the Drafts folder and click Send. Check to see if the message is now in the Sent folder or still in the outbox. 4: if you changed your password recently, please try to type the new password in outlook to renew it: navigate to File> Account settings> Account settings, in the E-mail tab, choose the email account and click Change and type your new password in the password field. 5:Try in Outlook web app see if the issue happens there also. If all the suggestions above don't work, in this case, we recommended that please contact the dedicated support channel for Outlook for Mac via clicking Help > Contact Support in the Outlook for Mac top menu. The dedicated support engineers there are dedicated to handling Outlook for Mac related problems and they will give you more assistance regarding your problem.
@@indigosoftware9625 Thanks for your quick response. I need to give you a feedback, we could fix the problem by downgrading the Outlook version. 😶 I know it's not the best solution but it's working now. We will be during tests to check if your instructions above fix it.
I tried the new version which is fine for current IMAP emails but all my old emails that are archived and stored on my mac are no longer available, and so I reverted to the older version again. Is there any way to see those in the newer version?
Thank you for an informative video. I am unable to find the Outbox folder. I need to edit a scheduled email and can't. First, I am using Outlook provided by my organization having around 1200 employees. 2. There is no "account" email shown above the inbox, below Favorites. 3. The tabs I see on the top from top left to right are a) three lines, b) home, c) view, and d) help. I am trying to find a video to edit since the past 20 minutes but can't The only option is to send another email but that makes the person on the other end do the work twice. Thanks anyway.
To locate the Outbox folder and edit a scheduled email in Outlook for Mac, follow these steps: Check for the Outbox Folder: Ensure the folder pane on the left side is expanded. If collapsed, click the small arrow or triangle next to your account name or "Inbox." If the folder pane is not visible: Go to the "View" tab. Select "Folder Pane" and ensure it is set to "Normal" or "On." Accessing and Editing the Scheduled Email: The scheduled email will be in the Outbox until it is sent. Open the Outbox folder, find the email, and double-click it to make edits. After editing, save it to send later or send it immediately. Using the Tabs: Home Tab: Access main email management options. View Tab: Customize the Outlook view and ensure the Folder Pane is visible. Help Tab: Search for "Outbox" or "Scheduled Email" for specific guidance. Using Search Function: Click the search bar at the top and type "Outbox" to locate it quickly. Check if the Email was Sent: If you suspect the email was sent, check the "Sent Items" folder.
Hey there, how do you fix the issue of not being able for the To:, Cc:, and Bcc: field to remembered with the first letter or 2 a contact's email after the first email address has been remembered?
To access the AutoComplete setting, follow these steps: On the File menu, select Options. Select the Mail tab. Scroll approximately halfway down until you see Send messages. Make sure that the Use Auto-Complete List to suggest names when typing in the To, Cc, and Bcc lines box is checked. For more info, here is a MS support article on the topic: learn.microsoft.com/en-us/outlook/troubleshoot/contacts/information-about-the-outlook-autocomplete-list Let us know if this solved your issue!
@@indigosoftware9625 I appreciate the reply. There is no Options under the File menu, so I cannot do the rest. My IT guy and I were messing around with this yesterday, and the autocomplete is missing, which means that it's corrupt. He told me the only way we can repair my Outlook is to start from scratch, and I don't want to lose my email files.
You safe me ! my import export was grey out, but doing this legacy thing, i could import my old files (olm) from my old MacBook to the new Macbook ! thanks !!
Hi, If i revert back to Legacy Outlook none of my sent emails from New Outlook are in my sent box? Is there anyway I can transfer the emails I sent in New Oulook into my Legacy Outlook Sent folder and vice versa?
How do you create a meeting request for all participants in an outlook email on Mac. With a PC, it was simple -- you simply used "create meeting" button - but can't seem to find same option on Mac Outlook.
Select Calendar > Meeting. Add attendees, a subject, and a location. Select Scheduling to see when everyone is free, and select a time that works. Select Appointment to go back and add an agenda to the meeting. Select Send.
I don't have the "Preferences" option when you Click "Outlook" -> . I only have "Settings". And I've downloaded the latest greatest Outlook for Mac through my Microsoft 365 account. Any suggestions.
Hellooo! Why I can’t move from one email inbox to another email inbox in outlook for Mac? I have 2 email accounts set up in my outlook and in pc I used to move emails between them with no issue 😢
Hi Valeria! Thank you for the comment, and I'm sorry you're having some issues! We have 8 options listed below that could help with your issue: Check Account Permissions: Ensure both email accounts are set up with the correct permissions to move emails between them. Some email providers might restrict moving emails to another account. Update Outlook: Make sure your Outlook for Mac is updated to the latest version. Updates often fix bugs and improve functionality. Rebuild Outlook Database: Sometimes, the Outlook database may need to be rebuilt to fix issues. You can do this by: Close Outlook. Open the Microsoft Database Utility (located in /Applications/Microsoft Office/Office/). Select your profile and click "Rebuild." Check Email Server Settings: Verify that the email server settings for both accounts are configured correctly in Outlook. Ensure that both accounts support IMAP/POP protocols if you are moving emails between them. Drag and Drop Method: Try using the drag and drop method to move emails between folders and accounts. If this doesn't work, there might be a restriction or a bug causing the issue. Outlook Safe Mode: Try starting Outlook in Safe Mode to see if the issue persists. Safe Mode can help determine if the problem is caused by add-ins or custom settings. To start Outlook in Safe Mode, hold the Shift key while launching Outlook. Re-add Email Accounts: Remove and re-add the email accounts in Outlook. This can sometimes resolve synchronization issues. Go to Outlook > Preferences > Accounts, select the account, and click the minus (-) button to remove it. Then, add the account again by clicking the plus (+) button. Outlook Support: If none of the above steps work, consider reaching out to Microsoft Support for further assistance. They can provide more specific guidance and advanced troubleshooting.
There are differences. The legacy version of Outlook for Mac is much more similar to windows. Here is a chart comparing direct differences between Outlook on the two operating systems: support.microsoft.com/en-us/office/compare-outlook-for-windows-and-outlook-for-mac-in-office-365-6cedb585-710a-4eac-a03b-0d333a3d333b Let us know if we can do anything else to help!
is there a way on the legacy to show the replied arrow so i know if i have replied to the email or not? also within the email on the right, there is no button to reply can that also be seen?
Based on my tests in Outlook for Mac 2016 version, the reply/forward icon will show if you reply the email via the web version. Regarding to your problem, you can try to download Outlook Reset Preferences tool and follow the prompts to reset the preferences. If the issue persists, please contact in-app support for further assistance. If you don't already have new Outlook for Mac, it may be your office version. We offer Office 2021 for Mac at a less than retail price, you can find that here: indigosoftwarecompany.com/product/for-mac-only-microsoft-office-home-business-2021-for-1-mac-download-mac-office-2021/
I'm having difficulty having my alias on outlook shown when sending emails. Instead it stays on the default email name. This only appears to happen on Macs. Any reason why this is the case or does the Mac version simply not support the use of an alias?
According to your description, if you want to send emails from Aliases on Outlook for Mac, you can simply add your alias in Outlook for Mac by referring Manage profiles or identities in Outlook for Mac (microsoft.com). If your Alias display the primary address then we apologize that it will be infeasible to send emails via Alias in Outlook for Mac, you can leave your precious feedback on our dedicated feedback channel: Outlook · Community (microsoft.com).
Yes, currently, the New Outlook for Mac does not have the option to automatically show all flagged emails at the top of your inbox, like the Windows version does. However, you can still view flagged emails by creating a search folder or by using the Filter option to quickly locate flagged messages. Let me know if you need help setting up those options!
I haven't seen this specific issue before. However, I found a thread where people are experiencing the same issue and have some ideas, I'd recommend trying some of the things here: learn.microsoft.com/en-us/answers/questions/1195630/cant-create-new-message-in-outlook-app-on-mac-when Let us know if this solves your issue!
My wife uses Outlook on her Mac. When the new Outlook downloaded, on her IMAP account the Full Name changed from her name to her e mail address so when she sends an e mail, her Full Name is not shown on the e mail when the person receives it. There is no obvious way to change this on the new Outlook using Outlook/Settings/Account as the Full Name cannot be changed. If she reverts to Legacy Outlook, she can change her Full Name using Outlook/Settings/Account, but this Full Name is not brought across to the new Outlook when Legacy Outlook is closed. Any ideas please how to get her Full Name corrected on this new Outlook?
This is a very annoying bug in Outlook for mac! Only fix I found is to disable the cloud sync feature which is enabled by default when adding IMAP accounts. Then you will be able to change the display name for the account again. Since cloud-sync is not a setting you can enable/disable you'll have to remove the IMAP accounts and add them again and make sure you disable the sync feature during the process. The interface is very obscure and you'll need to choose 'NOT IMAP' in the top right (go figure) to select IMAP without sync. You will lose features like search indexing on these accounts, though. Hope this helps.
In my outlook app on MBP, I am unable to attach any files. While if I revert to legacy outlook, I am able to upload files in my emails just fine. How can I fix this issue. I tried to log out and log in and quit the app multiple times but it does not solve the issue. Thanks
In the New Outlook for Mac, this issue could be related to permission settings or a temporary bug. Here’s what you can try to fix it: Steps to Fix File Attachment Issue in New Outlook for Mac: Check App Permissions: Go to System Preferences > Security & Privacy > Files and Folders. Ensure Outlook has permission to access files and folders on your Mac. Clear Cache: Go to Finder > ~/Library/Containers/com.microsoft.Outlook. Delete the Outlook cache files and restart the app. Update Outlook: Go to Help > Check for Updates in Outlook to ensure you’re on the latest version. Switch Back to Legacy: If the issue persists, you can switch back to Legacy Outlook until the bug is resolved. Let me know if this works!
@@indigosoftware9625 I tried all options you mentioned but the problem persist. I also uninstalled and reinstalled the app but no fruit. Surprisingly, the app in iPhone is not making any issues while on MacBook, it is.
@@indigosoftware9625 I tried everything you said. Nothing seems to work. I also uninstalled and reinstalled the app but no fruit. The app on iPhone seems to be working well. But on MacBook it is not allowing the file attachments.
Hi there, I am having a frustrating time with emails saving to the draft folder! I'm forgetting to send emails when I am interrupted by the phone for example. I either want to lengthen the time with automatic saving, or turn the system off. I can not find a solution anywhere. HELP. Thank you.
Hi Bridget, thank you very much for reaching out and we're here to help! Could you clarify whether you're looking to turn off or turn on the automatic draft feature?
Since many users have fixed this issue by upgrading Outlook version, have you tried upgrading Outlook to see if it works. Navigate to Help in the task bar> Check For Updates.
In the latest version of Outlook for Mac, there isn't a built-in feature to automatically BCC someone on every email. However, you can create a rule as a workaround: Open Outlook and go to Tools > Rules. Create a New Rule for the account you want to auto-BCC. Set the rule to apply to all sent emails. Choose "Forward to" or "Redirect to" and enter the BCC email address. This will send a copy of all outgoing emails to the specified address, functioning as an auto-BCC.
Hey, so i have a 25gb pst file from my old windows laptop and i recently bought a 2022 m2 air. On 2021 outlook the progress bar is frozen while importing the pst file. only way to end the progress is by force quitting outlook. Please help.
Do you still have access to the old Windows laptop? It seems you'll need to use a .olm format rather than the .pst which is specific to Mac. Here is some more information on this: support.microsoft.com/en-us/office/export-items-to-an-archive-file-in-outlook-for-mac-281a62bf-cc42-46b1-9ad5-6bda80ca3106 Let us know if this solves your issue!
Open Outlook for Mac: Launch Outlook for Mac on your computer. Go to the Tools Menu: In the top menu bar, click on "Tools." Import: Select "Import" from the drop-down menu. Choose File Type: In the Import dialog box, choose "Outlook for Windows archive file (.pst)" and click "Continue." Locate the .pst File: Browse to the location of your .pst file, select it, and click "Import." Import Process: Outlook for Mac will start the import process. This might take some time depending on the size of the .pst file. Completion: Once the import is complete, you should be able to see the imported data in your Outlook for Mac. Make sure you have enough disk space and that the Outlook application is up to date to avoid any compatibility issues. If you encounter any problems, you might want to check the official Microsoft support page or consult their customer service for more detailed assistance.
I can't import the rest of mails in the folder I have created on Outlook which is saved/archived automatically in library. The app showed that one time there are on my computer folders to import then won't show and the import and export is not clicklable. How to import the rest cause now I have folders(archived folder and subfolders I created under on my computer) all imported but all empty only the inbox under on my computer is only the one with imported emails.
I'm not sure I completely understand the nature of the problem, but I found an article online that you could try. www.outlooktransfer.com/different-ways-to-import-pst-to-mac-mail/ Let me know if this fixes your problem!
I have an Imac last version, Outlook installed but suddenly I cannot move messages to local folders so to reduce the server disk size. I have read several publications but none of them has a simple solution. Microsoft has no clue how to fix this anoying issue. Any suggestion that doesen't need I have to study a programming career?
Copy and pasting this from a forum I was just reading on this issue: "Outlook for Mac is a locally cached email client and don’t have any option to store data offline. So to protect your all data for online access, we recommend to increase your mailbox quota. However, if you wants to archive your emails from your account, you can check with export email option. (note: To avoid any future issue, once data exported, you have to confirm your all data exported correctly). You can save such file in an .olm file to any location on your Mac or on a different machine for safekeeping. To access such saved Outlook for Mac Data File (.olm), you have to import again and then only you can view it. For full details, please see Export items to an archive file in Outlook for Mac. Many thanks for your precious time and have a good day sir." This is straight from Microsoft CS. Unfortunately, it seems that there is no solution :/ Wish we could help more. Hope you have a great day!
Hello. I want to move all the emails from Outlook to the New Outlook. I've already exported an .olm file from Outlook but when I open the New Outlook I'm not able to import it as the option is greyed out. Would you please assist? Thank you
Hi there! The only solution I’ve seen to far is to revert the Legacy version of outlook first. Are you trying to migrate from the legacy to new outlook currently?
Including Sent Emails in Conversations Open Outlook: Launch the New Outlook on your Mac. Access Preferences: Click on "Outlook" in the menu bar at the top of the screen. Select "Preferences" from the drop-down menu. Mail Settings: In the Preferences window, select "Reading" or "Mail" depending on the version of Outlook. Conversation Settings: Look for an option related to conversations, such as "Organize by thread" or "Show as Conversations." Include Sent Items: Ensure that there is an option to "Include Sent Messages" in conversations. Check this option to include your sent emails in the conversation view. Save and Exit: Save the changes and close the Preferences window. Viewing Conversations Go to Your Inbox: Navigate to your inbox or any folder where you want to see the conversations. Enable Conversations: Click on the "View" tab in the menu bar. Ensure "Show as Conversations" or "Organize by Thread" is enabled. Check Conversations: Your emails should now be grouped by conversation, and sent emails should be included in the relevant threads.
For my personal email, I cannot schedule send. It doesn't even display the drop down arrow. However, for my schedule send on my school email, I am able to do so no problem. This is all on the app. I've tried to update the app but still the same issue. What do I do?
What type of email account do you have configured in Outlook? POP, IMAP, Outlook.com, or Microsoft Exchange? The delay send feature on the mac is handled by the exchange server, not the client software, so you need to use outlook.com or newer on-premise exchange server. This is likely why it works on your school email and not the personal one. Hope this helps, and have a great day!!
To classify a message as junk and move it to your Junk E-mail folder, Ctrl+click or right-click a message header and then click Junk Mail > Mark as Junk.
How do I add contacts to Outlook for MAC Version 16.75.2 - my import is grayed out. I have a Microsoft one server that has a contact list with distribution list created and I would like to share them with all accounts on Outlook.
Click the OUTLOOK menu in the upper left corner of your screen (next to the apple) > click on where it says (NEW OUTLOOK) in the list with the check next to it. This will switch the interface back to the traditional, classic look of Outlook. You'll need to re-add your email account but after setup magically the options are no longer greyed out. A really simple fix that is completely non-intuitive for the user unfortunately. Hope this fixes your problem!
I found an article online that may be able to help: answers.microsoft.com/en-us/outlook_com/forum/all/outlook-is-taking-up-70gb-space-in-my-local-disk/2363a915-530d-446b-87d1-4ea04b9e9a04 This article is specific to Windows, so for Mac you can enter your application files via the application folder. Right click outlook and click "show package contents." You could then remove data from the folders within if the backup is on your local drive. Hope this helps!
hey im having a boatload of issues with outlook on mac. I'm close to killing my outlook emails entirely. junk filters do not work, syncing between mobile and mac don't work, rules don't apply right, I cant update outlook, cant add "mark as junk" to toolbar. those are the most annoying and biggest currently, there are many more but less of a priority. any help would be hugely appreciated or even if you can direct me to the proper resources. Thanks in advance !
I would start with reinstalling office completely to rule out any application issues. Once reinstalled, I'd recommend you revert to the legacy version of Outlook for Mac and stick to that. We have a tutorial here for reinstallation: th-cam.com/video/_RM-TeRMFjA/w-d-xo.htmlsi=PCni5W_1tUnteJMV If that doesn't help, I would read through some of the support forums from microsoft: support.microsoft.com/en-us/office/create-a-rule-in-outlook-for-mac-c8fde328-de0d-4579-abc4-564cc8922f71#:~:text=In%20the%20message%20list%2C%20click%20the%20message%20from%20which%20you,criteria%20to%20suit%20your%20needs.&text=Under%20Do%20the%20following%2C%20choose,you%20send%20or%20receive%20email. They have good resources, and you should be able to find a thread for each of your individual problems. I hope this helps!
I am not receiving an attachment when i am being sent one. I used to be able to do it but not now. I have to push forward to see the attachment. How can i see it on the original email? Thanks
Outlook itself may be experiencing an issue, causing your attachments to not show up. In this case, restart the app and see if that fixes your issue. You can fix many minor issues with your apps by simply closing and reopening them. To quit Outlook, in the app's top-left corner, select "File. Are you using the web or desktop version of Outlook?
How about Notes? I use Notes a lot as it has all my info stored. In New Outlook, it brings me to a sign in page? Why is notes not right there in outlook like in Classic?
Here is an MS support forum I found with step-by-step instructions for creating a list: support.microsoft.com/en-us/office/create-a-contact-list-or-distribution-list-in-outlook-for-mac-c5230b49-5e00-481b-a2ce-66f388f7bd34
Here is an MS support thread on changing the calendar view: support.microsoft.com/en-us/office/change-how-you-view-your-outlook-calendar-a4e0dfd2-89a1-4770-9197-a3e786f4cd8f?ui=en-us&rs=en-us&ad=us#odh_custom Let me know if you still have any issues with this. Thank you!
why are email in outlook for mac disapearing from in my inbox after 7 days? there are not in deleted, saved---they aren't to be found??? I reverted back ton legacy but there are not there-----any idea? --thanks
Emails may have been filtered by your email service, moving them to another folder. Another reason is that you don't have enough storage for new messages
Thank You---I have plenty storage! I sure cant find any folder they were moved to?? T I was hoping there might be a setting I could change---It all started when they updated, and ruined, Outlook?@@indigosoftware9625
I'm frustrated that the filter button isn't really button, but a menu. No way now to just one click switch to a filtered view (in my case, flagged and/or unread). That's a deal breaker for me, so back to Mac mail again....
Does anyone know how to change a meeting time if you were invited to a meeting? Sometimes I can only attend 30 minutes of an hour meeting, but new Outlook won't let you change the time. It's beyond frustrating to not have control over your own calendar.
In the calendar page, right click or hit ctrl + click > Propose a new time Tentative and Propose New Time Tip: By selecting this option, if the meeting organizer doesn't accept your proposed new time, you'll appear as a 'tentative' attendee in the calendar.
How to create local account, because I want to move other emails to local so it will not consume storage, it will solve my problem if you help me. Thanks
Hi there! In the navigation pane, click Mail , Contacts , Tasks , or Notes . To create a sub-folder, select the folder under which the new one will be created. Select Organize > New Folder. Type a name for the new folder. The above procedure explains how to create a subfolder of an existing folder.
my biggest issue is that i cannot create rules for anything other then my microsoft emails. I had a pc and got a mac today, and i sort my emails into folders every morning. was not able to get this done. and apparently this new outlook doesnt let you do it
In the new Outlook for Mac, creating rules for non-Microsoft email accounts can be a bit tricky. However, there are workarounds you can try: Switch to the Old Outlook Version: Open Outlook. Go to the top menu and click on Help. Select Revert to Legacy Outlook. Create Rules in Legacy Outlook: Go to Tools in the top menu. Select Rules. Choose the email account for which you want to create the rule. Click on Add a rule and configure it as needed. Use Webmail Interfaces for Rule Creation: If you have a Gmail account, for instance, you can log in to Gmail through a web browser and set up filters and rules directly in Gmail settings. Similarly, check if your email provider offers rule creation through their web interface. Check for Updates: Microsoft regularly updates Outlook, so make sure your Outlook app is up to date. Sometimes new features and fixes are added in updates. Provide Feedback to Microsoft: If these workarounds don’t meet your needs, consider providing feedback to Microsoft. Go to Help in Outlook, then select Contact Support or Give Feedback.
Are you receiving any sort of error message? Here is a method to try: Outlook --> Preferences --> Auto-correct --> Exceptions --> Other corrections and deleting all words in that Don't correct box. Outlook --> Preferences --> Spelling & Grammar and making sure both checkboxes are ticked. Settings on Grammar and clicking Reset All and clicking OK.
@@indigosoftware9625 Mine doesn't even have all those options. Maybe because I just have the free version? I do have Spelling and Grammar under Edit, but I have clicked Reset Ignored Words and Grammar a bunch of times and I've never once seen the red line under a misspelled word.
I would assume if you’re not on a 365 plan, or using a purchased standalone copy the feature is probably unavailable. Feel free to check out website if you’re interested in purchasing!
My ms email on my Mac (as above) has blank content. It was only that way on 1 company, now all email comes over blank. I can only read the subject line. help !
Hi Micky, sorry you're experiencing this. I'd recommend trying to log out of outlook, and then log back in to see if you can get your inbox to come up.
Seeing two copies of the same email in your Sent folder is usually caused by a setting in your email account that saves a copy of sent messages both on the server and in Outlook. Here’s how you can fix it: Steps to Fix Duplicate Sent Emails in Outlook: Go to Account Settings: Open Outlook and click on Tools > Accounts. Select Your Email Account: Choose the email account you’re using from the list. Disable Saving Sent Messages Twice: If you’re using IMAP, go to Advanced > Folders, and make sure the option Save sent items on the server is unchecked. Check Your Email Provider Settings: Log into your webmail (e.g., Gmail, Yahoo) and check if it’s also set to save sent messages. If so, disable this option in your webmail settings to avoid duplicates. This should prevent two copies from appearing in your Sent folder. Let me know if this helps!
If you are accepting meetings in Outlook and they are not appearing in your calendar, there could be several reasons for this issue. Here are some troubleshooting steps you can follow: Check your Calendar Settings: Open Outlook. Go to File > Options. Select Calendar. Make sure that the "Automatically accept meeting requests and remove canceled meetings" option is checked. Verify Calendar Folder: Ensure that you are viewing the correct calendar folder. Sometimes, events might get added to a different calendar. In Outlook, go to Calendar view. Check the navigation pane on the left to ensure that the correct calendar is selected. Sync Issues: If you are using Outlook with an Exchange account, there might be sync issues. Ensure that your Outlook is properly syncing with the server. Try clicking Send/Receive All Folders to force a sync. Update Outlook: Make sure your Outlook application is up-to-date. Sometimes, updates include fixes for known issues. Go to File > Office Account > Update Options > Update Now. Check Rules and Filters: Sometimes, rules or filters might move meeting requests to other folders or mark them as read, causing them to be missed. Go to File > Manage Rules & Alerts and review your rules. Delegate Access: If someone else has delegate access to your calendar, ensure that they are not managing meeting requests in a way that prevents them from appearing on your calendar. Go to File > Account Settings > Delegate Access and review the permissions. Recreate Outlook Profile: If none of the above steps work, try recreating your Outlook profile. Go to Control Panel > Mail > Show Profiles > Add and create a new profile. Set it as the default and restart Outlook. Check for Add-ins: Sometimes, add-ins can interfere with how Outlook manages calendar entries. Go to File > Options > Add-ins and disable any unnecessary add-ins. Contact IT Support: If you are in a corporate environment, it might be best to contact your IT support team. They can check if there are any server-side issues or specific settings affecting your calendar.
Here are some most probable reasons why Outlook for Mac greyed out. You may be using MS Outlook in the English language, but you have installed the application in another language. The Import/Export functionality is not available for the demo version. ... Your admin group may have blocked some features
Thanks for raising this. At present, it is not possible to view calendars in/next to the reading pane in Outlook for Mac support.office.com/en-us/article/Customize-views-in-Outlook-for-Mac-257d7104-5c90-4ee3-bad2-... There are several user voices open to have it added. These are two examples outlook.uservoice.com/forums/293343-outlook-for-mac/suggestions/15273843-i-suggest-adding-ca... outlook.uservoice.com/forums/293343-outlook-for-mac/suggestions/20614885-please-add-calendar... I would recommend voting and driving as many people as possible to them in order to get Microsoft's attention on them. Unfortunately, AFAIK there is no third party add-ons which do this so it will be a case of waiting for Microsoft and having to switch into the calendar view for the foreseeable future. I hope that I answered your question. If I have, please like the post and set it as the solution. I look forward to answering more of your questions in the future.
What type of email account do you have configured in Outlook? POP, IMAP, Outlook.com, or Microsoft Exchange? Who is your email provider? You can only add folders to certain account types in the New Outlook at this time.
Unfortunately, there's no feature to recall sent email messages in any version of Outlook for Mac. If this is a feature you'd like to see in future versions, microsoft has a feedback link you could fill: support.microsoft.com/en-us/office/how-do-i-give-feedback-on-microsoft-365-2b102d44-b43f-4dd2-9ff4-23cf144cfb11
It seems as if the Legacy Outlook only works if you have an active 365 subscription. Mine is showing I'm offline and I can't connect unless I subscribe. :(
I only use a stand alone copy of Office and can use Legacy. I would suggest a reinstallation, or singing out and signing back in. If none of the above works, here is a helpful article I found that may be able to assist: www.stellarinfo.com/article/switch-back-to-legacy-outlook-for-mac.php Let us know if this solves your issue!
Here are some steps I found from a microsoft support forum. Open the message or view it in the reading pane. Next to the list of attachments, click Preview Preview button or Preview All Preview All button. The first attachment is displayed in the preview window. Use the controls at the top of the preview window to view the attachments. Options include opening the preview window in full screen, skipping to the next attachment, viewing all attached documents, and opening the document. For more options, click Open with Preview at the top of the window, and use the controls at the top of the new preview window to interact with the attachment Hope this helps! My go to method is to just download the attachment so that I don't have to try and troubleshoot outlook for Mac.
I'm getting an error message every time I try to open Outlook on my Mac: "Something is wrong with the Outlook Database. Please repair to Fix the Problem." But no matter how many times I click "Repair," nothing gets repaired. Can you help?
My PDF files open in Acrobat, which is normal and expected behavior. File extensions are associated with apps at the OS level from your Windows settings. See link below. www.lifewire.com/how-to-change-file-associations-in-windows-2624477
@@Achapunjabi My apologies. If you don't have Illustrator and save. Then try to open with Preview, Preview will default to opening it in .pdf. Try deleting com.apple.LaunchServices.plist in your User's LIbrary then log out/in to see if that helps. Otherwise you might try one of the utilities like Onyx to delete caches.
I would first verify a strong internet connection. If that isn't your issue, I'd recommend signing out of your email account within the outlook app and re-adding it in to see if that will fix your issue. Hope this helps!
I am using the new version. In the old version I can do group emails to my team but in the new one I cannot. I would hate to go back and forth everytime I need to forward an email to my team or send an email... Any way I can create a group email in the new version?@@indigosoftware9625
Hello I'm using outlook 16.82.1 License: Microsoft 365 subscription I have 6 accounts configured as IMAP with a custom domain, accounts constantly disconnect from the server and ask to log in again and when I add the password it says it is not correct, the solution I use is to remove the Outlook account and add it again Is there an alternative to resolve this problem permanently? thanks
Hi Oscar, thanks for your comment! Make sure that you have entered your username and password correctly. Check if your email provider requires you to use an app password instead of your regular password. Make sure that your Outlook is up-to-date and if not, update it. Let us know if this resolves your issue!
Doesn't look like there is a clear answer for this unfortunately. Here are some of the first things I would try. 1. Delete your account from Outlook and re-add your email 2. Check for updates on the Outlook App 3. Reinstall office 4. Try a different file If that doesn't work, I found a forum online that may help: answers.microsoft.com/en-us/outlook_com/forum/all/outlook-wont-send-emails-with-attachments/ed3e6c53-0c86-459e-bb9d-264e1731f2c8 Let us know if this solves your issue!
Thank you for your comment! I have done some research regarding this situation, and from my findings the outlook for MacOS and IOS don't provide this option. Normally the only way to have multiple choice when using changing the from address in outlook for mac is when the address is added as an account. Thank you for your time and understanding. Regards, Gabe
Hi, thank you for your comment! First, let's try to do a quick reset in the app and see if it helps. 1. Open the Outlook app. 2. Access the Menu by tapping on your Profile and tap on Settings :gear:. 3. Select the affected email account. 4. Tap Reset Account. If the problem persists, we can remove and re-add the account as well 1. Open the Outlook app. 2. Access the Menu by tapping on your Profile and tap on Settings :gear:. 3. Select your email account. 4. Tap Delete Account. 5. Then re-add the account. Let me know how it goes from there. Sincerely, Gabe
Hi Harkan, Which version and build of Outlook are you using? See File, Office Account for the information. What type of email account do you have configured in Outlook? POP, IMAP, Outlook.com, or Microsoft Exchange? If you aren't sure, go to File > Account Settings > Account Settings > Email tab to check. That error is telling you have you have an old ANSI format file set as the delivery location for email. You need to use the newer Unicode file format, which current versions of Outlook should use by default. -Gabe
th-cam.com/video/YDvf5oys2lw/w-d-xo.htmlsi=D0GrMsjWeW6EB0Rw Here's a video covering the process for windows. I know you stated Mac, and I can add this to our list of videos, but the process should be relatively the same.
To schedule a Teams meeting in the latest version of Outlook for Mac: Open Outlook and go to the Calendar view. Click on New Event in the top menu. In the event window, click on Teams Meeting to add Teams meeting details. Fill in the event details like Title, Date, Time, and Attendees. Click Send to schedule the meeting. The invitees will receive a Teams meeting link automatically included in the invitation.
If Outlook for Mac shows unread emails but you can't find them, try these steps: Check Filters: Ensure no filters are hiding certain emails. Clear any filters by selecting "All Mail" or "Unread Mail" in the sidebar. Search Folder: Use the search bar to look for emails marked as unread. Type is:unread to find them. Reset View: Go to the "View" menu and select "Reset View" to ensure nothing is hidden. Sync Issues: Check if there are any sync issues with your email account, which might cause discrepancies.
To paraphrase General Beringer in War Games, "Dr. Microsoft. After very careful consideration I've come to the conclusion that your new Outlook sucks".
Choose one or more messages in your folder to archive. On the ribbon, choose Archive. If you don't see the Archive button and you're using the newest Outlook for Mac interface, you may need to customize your toolbar. As soon as you choose Archive, messages are immediately moved to the archive folder you've specified.
First, select the revert to legacy option from the help menu. Then you can click the People (Contacts) icon. Go to the Home tab and click New Contact Group in the ribbon. Give your group a Name at the top. Click Add Members in the ribbon and pick From Outlook Contacts or From Address Book (per your preference). You can also adjust this in the next menu Hope this helps!
Unfortunately, the recall email feature is not available in Outlook for Mac, as it is primarily a feature of the Outlook desktop app for Windows when using a Microsoft Exchange account. However, here are alternative steps to manage sent emails effectively: Alternatives for Outlook on Mac: Undo Send (Delay the Email): Outlook for Mac supports an Undo Send feature: Open Outlook on your Mac. Go to Preferences > Composing. Enable Undo Send and set a delay (e.g., 10 seconds). When sending an email, you’ll have a brief window to cancel it before it leaves your outbox. Follow Up with a Corrected Email: If the email has already been sent, you can: Draft a new email with corrections or updates. Apologize for any confusion in the previous email. Outlook on Windows (Recall Option): If you have access to the Windows version of Outlook and the email was sent via an Exchange account, follow these steps: Go to your Sent Items. Open the email you want to recall. Click File > Resend and Recall > Recall This Message. Choose to delete the unread message or replace it. Prevent Future Mistakes: Always review emails thoroughly before sending. Use the Drafts folder for complex emails to revisit them after some time.
To add a new contact in the New Outlook for Mac, follow these steps: Steps to Add a Contact in New Outlook for Mac: Open Outlook: Launch Outlook on your Mac. Go to the People (Contacts) Section: In the bottom-left corner, click the People icon to switch to the Contacts view. Add New Contact: In the top toolbar, click the New Contact button (you'll see a "+" symbol next to it). Fill Out Contact Details: Enter the contact’s name, email address, phone number, and any other details you want to add. Save the Contact: Once you’ve entered all the necessary information, click Save & Close to add the contact to your list. That’s it! You’ve successfully added a new contact to your New Outlook for Mac. Let me know if you need any further assistance!
My outlook 2 accounts simultaneously stopped showing me all of June's emails, both on my mac and on my phone, Web base mail. Microsoft is just awful, I need these emails back
This can be caused by the following: Issues with Internet connection. Issues with Default View Settings of Outlook folders. Lack of space in Outlook mailbox account. Auto Archive Settings. Hope this helps!
@@indigosoftware9625 i just had an email from apple support it went into junk, i clicked move to inbox and the email is gone, cant locate it anywhere, outlook seems broken
@@indigosoftware9625 in other words, Microsoft couldn't be troubled to provide contact lists and list management in this release..very disappointing...the problem with monopolies that don't have to make their products work very well as they have high switching costs.- they are shortchanging millions of Mac users...
If the New Contact List option is grayed out in Outlook for Mac, here are some potential reasons and fixes: 1. Account Type Limitations: Exchange or IMAP accounts may not support creating new contact lists directly in Outlook. Fix: Try using a Microsoft 365 account or switch to an account that supports contact list creation. 2. Switch to Legacy Outlook: If you’re using the New Outlook interface, certain features like contact lists may still be limited. Fix: Toggle the switch in the top right corner of the app to switch to Legacy Outlook, where contact lists are fully functional. 3. Update Outlook: Ensure you’re running the latest version of Outlook for Mac. Go to Help > Check for Updates and install any pending updates. 4. Workaround for IMAP/Other Accounts: If creating a contact list directly isn’t possible, consider managing contacts in Outlook Web App (Outlook.com) and syncing them to your desktop app. Let me know if you need further guidance!
New video topic on scheduling and collaboration tips in Outlook!! Watch here th-cam.com/video/fwCYgDMnDa4/w-d-xo.html 🎉🥳💻🧭
Two days of ********* and all I had to do was revert to legacy. Thank you SOOOOOOOO much!!
You’re welcome!!
It doesnt work, the new folder buton continues grey in the old outlook
@@andrecamoes5325 Make sure you have selected a folder in Outlook. The "New folder" option may be grayed out if you haven't selected a folder in Outlook.
Check if the folder you are trying to create the new folder in is full. If a folder has reached its size limit, you may not be able to create a new folder within it.
Try repairing your Office installation. Sometimes, issues with the installation of Office can cause problems with Outlook. To repair your installation, go to the "Help" menu in any Office application, select "Troubleshooting", and then select "Quick Repair".
Make sure that your Office 365 subscription is up-to-date. Sometimes, outdated versions of Office can cause problems with Outlook.
Try creating a new folder from the web version of Outlook (outlook.office.com). If you can create a new folder from the web version, then the issue may be with your Outlook desktop application. If you still cannot create a new folder, the issue may be with your Office 365 subscription.
If none of these solutions work, you may want to contact Microsoft Support for further assistance.
Within outlook there should be a option named Preference which is not seeing, I need to change the, "email response notifications"- I need to choose "None" to remove all response options., can you help please ?
in this case as well, do we need to revert to legacy and change the settings and come back to new one ?
In the New Outlook for Mac (2024), the Preferences option has been replaced by a streamlined Settings menu. Here’s how to handle this:
1. Change Email Response Notifications in New Outlook
Open Outlook.
Click on the Settings (gear icon) in the top-right corner.
Navigate to Mail > Message Handling.
Look for an option like "Email Response Notifications" or similar.
Select None to remove all response options.
2. Reverting to Legacy Outlook (if Necessary)
If the option isn’t visible in the New Outlook:
Open Help > Revert to Legacy Outlook.
Go to Outlook Preferences > Notifications > Adjust response settings.
Return to the New Outlook.
If neither option is visible or settings are missing, ensure you’re on the latest version of Outlook and let me know for further steps! 😊
Hi Dave, Thanks for the info on file folders.. ?? In the new version, My old deleted emails are suddenly reloading in my inbox. I keep my inbox up to date by either saving in folders or deleting them. Emails from the beginning of the year for example are reloading into my inbox. Any ideas on how to resolve?? TKS
This appears to be an error for the new Outlook for Mac.. Here's a thread that you can keep tabs on to see where things are landing:
answers.microsoft.com/en-us/outlook_com/forum/all/after-update-to-1673-outlook-for-mac-yahoo-mail/9b96de6c-ad0a-40c7-88ea-f0dc9265b310?page=5
Hey, how can we make Outlook show the envelope icon when receiving new emails?
Hello, hope you're doing well!
If the envelope icon is not shown when you expected it to be shown, the first thing is to check if the option is still enabled;
File-> Options-> section Mail-> option group: Message arrival-> option: Show an envelope icon in the taskbar
To customize the Notification area icon,
*Start > Settings > Personalization > Taskbar > Select which icons appear on the taskbar
*Locate the entry for Microsoft Outlook that has the envelope icon.
*Click on the “Off” toggle button to set it to “On” so that the icon won’t get hidden automatically anymore
**Set the Taskbar to always the New Mail Envelope in the Notification Area.**
Thank you very much for this information. Every few weeks, the old Outlook switches to this crap version of Outlook, which is absolutely unsuitable for professional work, without me being able to prevent it. But this film has helped me a lot to solve the important problem areas!
Glad we could help, you’re very welcome!
Great video but archiving emails on Mac is my number 1 issue. Please share your experience with this
Archiving emails in the new Outlook for Mac can be a bit different from previous versions. Here’s how you can do it:
Manual Archiving:
Select the emails you want to archive.
Right-click and choose "Archive," or click on the "Archive" button in the toolbar.
Using the Archive Folder:
Outlook automatically creates an Archive folder where you can manually drag emails you wish to archive.
Auto-Archive Feature:
Currently, the new Outlook for Mac doesn't support auto-archiving. You'll need to manually archive or set up server-side rules if available.
When I switch to Old Version from new version through revert ..... All my old emails started downloading again. And in my new version I have stopped receiving email in outlook. Pls help
Following
I’d recommend trying to log out of your “new” outlook and re add your account from scratch to see if that fixes your problem
How did you fix this? This is happening to me. New outlook not receiving emails, but legacy version does.
Nice video but did not solve my problem. Have used office 365 for six years on mac and all of a sudden 10 days ago it switched to offline for desktop (can still access online) but needless to say having been working with msft support since and been an absolute joke for help. We have uninstalled and even tried another 365 account to open on mac and it still will only come up as "offline" Any help is much appreciated!
Sorry to hear about your issue. I haven't experienced something quite like this, but my biggest suggestion would be updating the software on your mac, and checking your internet settings.
Let us know if your issue gets resolved!
Hi Gabe! Thanks for this helpful video! I'm running into a couple of other issues I was hoping you could help me with. Specifically, I am unable to create rules, use the 'categorize' feature or access the 'to-do' feature on the new outlook on my mac. Could any of these be because I am using a google email account in my outlook? Struggling to determine why this is. Thanks!
Hi Nicole, you're very welcome!
The limitations you’re experiencing in the new Outlook on your Mac, such as being unable to create rules, use the 'categorize' feature, or access the 'to-do' feature, are likely because you're using a Google (Gmail) account. These features are primarily available for Microsoft Exchange, Office 365, or Outlook.com accounts.
Solutions
Check Account Type:
Verify the type of account in Outlook > Preferences > Accounts. Google accounts have limited functionality.
Add a Microsoft Account:
For full functionality, add an Exchange, Office 365, or Outlook.com account in Outlook > Preferences > Accounts > +.
Use Gmail Web Interface:
Set up rules directly in Gmail via Settings > See all settings > Filters and Blocked Addresses > Create a new filter.
@@indigosoftware9625 Thank you so much for this response!! I am indeed using google emails and was worried that might be the reason for the limited functionality. I appreciate you verifying this for me because I wasn't 100% certain. Quite a bummer as these are some great features! And thank you for the helpful instructions. 😊
Hi,
The website version groups the email conversation on the right side and shows each email in a section that can be expanded by clicking, making it easy to distinguish who the sender is. However, for the desktop version, they are grouped together like Gmail, all stacked together. Even the mobile Outlook has a better grouping/preview system than the Mac desktop version. Any thoughts on this?
Have you tried the legacy version and seeing if that works better for you in terms of layout? You can also edit the layout in the settings tab under “file”
Hi! Thank you very much for this video! I still wanted to know how to categorize my emails as I did in the old outlook. Mi account is not from google, its from my company and I set it up with imap.
Hi! Glad you found the video helpful! In the new Outlook for Mac, the categorization feature isn’t fully supported for IMAP accounts yet. As a workaround, you can create folders to organize your emails or use flags to mark important messages. Hopefully, Microsoft will bring back full categorization support soon for all account types!
I tried to move an inbox email to archive and it's a success but email still shows in inbox like a duplicate copy. Is there any settings to correct this?
Another concern is, when I tried to reply from an email, it push through but my message show as draft. Appreciate your help.
Hmm, never heard of that issue before. I did some research online and found this article: answers.microsoft.com/en-us/outlook_com/forum/all/just-sent-a-bunch-of-messages-to-archive-but/a142474f-0f27-45e6-8f96-66e55ae2ad26
I'd recommend reading through that for your first issue and see if you can find some clarity.
For the second issue: Turn automatic saving of draft messages on or off or change how often drafts are saved. In the left pane, click Mail. Under Save messages, select or clear the Automatically save items that have not been sent after this many minutes check box. You can also use this option to change how often draft messages are saved.
Hi, do you know how to change the smtp settings on outlook for mac 365, when you click on accounts there is no option to change the smtp, on legacy there is but not the 365 version. I changed legacy version but it doesn't automatically change the smtp settings on the 365 version so now legacy and 365 are both running different smtp settings!, any ideas how to simply change on 365? i'm afraid to add a new account for same email with different smtp as currently outlook is taking up so much space on macbook with all its duplications i'm afraid to overload the mac hard drive.
I found an article walking you through how to navigate the SMTP settings on 365. I just tested it myself and was able to access the server settings in the "advanced" settings tab.
Let us know if this helps!! www.prolateral.com/help/kb/outmail/597-how-do-i-set-up-outbound-smtp-on-microsoft-outlook-365-for-mac.html#:~:text=Control%20click%20on%20the%20account,to%20the%20Outgoing%20Server%20section.
@@indigosoftware9625 Thanks for trying to help i really appreciate it but i think we have different versions of Outlook for Mac, i'm using version 16.82, office home and business 2021, there is no "advanced button" anymore so no way to change the smtp. I can do it in legacy but when it switches over to the 365 version there seems to be no way to change the smtp. looks like i will have to delete account and re-enter with the smtp i want to use. my fear is outlook must be using about 350GB of a 500GB SSD so not sure if it will all crash when i enter same account again... familiar story of trying to mix Microsoft and Apple products and falling down in the middle!
Hi Sir, can you please make a video on how to enable @mention option on new outlook on mac, this was working before for me but not working right now, i have been trying to find that option for long time but couldn't find, your expertise is much appreciated . Thank you in advance.
Just added it to the list! Video will roll out next month :)
The Import/Export section on new Outlook for Mac 2016 is not available (not highlighted). How can I import an olm file with all my emails ? My pst/olm file is available in the old legacy outlook, but for some reason my ISP mails are no longer coming trough in the outlook legacy version. That's why I need to swapp to the new outlook version.
If the Import/Export section is not available in the new Outlook for Mac 2016, you can try the following workaround to import your .olm file:
Switch to Legacy Outlook:
Open the legacy Outlook (the old version).
Go to File > Import.
Select Outlook for Mac archive file (.olm) and click Continue.
Locate and select your .olm file, then follow the prompts to import it.
Export to a .pst file in Legacy Outlook:
If the import to the new Outlook isn't working, you can try exporting your emails to a .pst file in the legacy Outlook and then importing the .pst file into the new version.
In the legacy Outlook, go to File > Export.
Select Outlook for Mac Data File (.olm) and follow the prompts to export your emails.
Set Up the New Outlook with Your ISP Email:
Open the new Outlook.
Go to Outlook > Preferences > Accounts.
Add your ISP email account and ensure it's correctly configured to receive emails.
Drag and Drop Emails (if necessary):
If you manage to import your .olm file in the legacy Outlook and can see your emails, you can manually drag and drop emails from the legacy Outlook to the new Outlook if both are open and configured.
hey, i see that you've separate inbox folders for 'focused' & 'other', do you mind sharing how you enabled it on mac mail instead of outlook app? have wasted 3 hours of my life looking to set that up. pls help
Hey, thanks for the comment! Sorry that you were struggling to set it up.
Here are the steps for the Mac mail app:
On your Mac, choose Apple Menu > System Settings, then click Focus in the sidebar. (You may need to scroll down.) ...
Click a Focus on the right, then click Add Filter (below Focus Filters). ...
Click Mail, select one or more accounts, then click Add
Hi, how to find account information? Usually is it on the top left side "File"?!
I saw you don't have as well button
You can find it in the “help” tab at the top, hope this helps!
Great video! i still have a problem.. I cant send anymore E-mails but i can receive them.. The error -108 appears saying about not enough memory which doesn't seems to be. how can i Fix this problem?
The not enough memory Outlook error may occur when your Outlook messaging profile includes a Microsoft Exchange account that is configured to use Cached Exchange Mode, the Download Public Folder Favorites option is enabled, and you have lots of cached public folders
Here’s a good online thread with additional information: www.partitionwizard.com/partitionmagic/outlook-error-not-enough-memory.html#
Hi, thanks for your video! :-) I also observed many users complaining about email issues with MacOS Ventura version (email stuck in outbox). Do you know how to fix it?
Here's an answer directly from MS support. If updating your OS is an option I think that would help.
1: Check your connection, make sure your outlook is connected at the lower-right corner of the Outlook window. Now activate Outlook once again by clicking "Online/ Offline" button.
2: Remove the attachment of the email. if you’ve attached a large file to your email message, you may see it sitting in the outbox because it’s simply taking a while to send, and it may be blocking all subsequent emails from sending.
3: send an email again, move the email from Outbox to Drafts folder. Open the email in the Drafts folder and click Send. Check to see if the message is now in the Sent folder or still in the outbox.
4: if you changed your password recently, please try to type the new password in outlook to renew it: navigate to File> Account settings> Account settings, in the E-mail tab, choose the email account and click Change and type your new password in the password field.
5:Try in Outlook web app see if the issue happens there also.
If all the suggestions above don't work, in this case, we recommended that please contact the dedicated support channel for Outlook for Mac via clicking Help > Contact Support in the Outlook for Mac top menu. The dedicated support engineers there are dedicated to handling Outlook for Mac related problems and they will give you more assistance regarding your problem.
@@indigosoftware9625 Thanks for your quick response. I need to give you a feedback, we could fix the problem by downgrading the Outlook version. 😶 I know it's not the best solution but it's working now. We will be during tests to check if your instructions above fix it.
I tried the new version which is fine for current IMAP emails but all my old emails that are archived and stored on my mac are no longer available, and so I reverted to the older version again. Is there any way to see those in the newer version?
New outlook is still missing features, or has certain bugs. Unfortunately Legacy will be your only option to access those old emails for right now.
Thank you for an informative video. I am unable to find the Outbox folder. I need to edit a scheduled email and can't. First, I am using Outlook provided by my organization having around 1200 employees. 2. There is no "account" email shown above the inbox, below Favorites. 3. The tabs I see on the top from top left to right are a) three lines, b) home, c) view, and d) help. I am trying to find a video to edit since the past 20 minutes but can't The only option is to send another email but that makes the person on the other end do the work twice. Thanks anyway.
To locate the Outbox folder and edit a scheduled email in Outlook for Mac, follow these steps:
Check for the Outbox Folder:
Ensure the folder pane on the left side is expanded. If collapsed, click the small arrow or triangle next to your account name or "Inbox."
If the folder pane is not visible:
Go to the "View" tab.
Select "Folder Pane" and ensure it is set to "Normal" or "On."
Accessing and Editing the Scheduled Email:
The scheduled email will be in the Outbox until it is sent.
Open the Outbox folder, find the email, and double-click it to make edits.
After editing, save it to send later or send it immediately.
Using the Tabs:
Home Tab: Access main email management options.
View Tab: Customize the Outlook view and ensure the Folder Pane is visible.
Help Tab: Search for "Outbox" or "Scheduled Email" for specific guidance.
Using Search Function:
Click the search bar at the top and type "Outbox" to locate it quickly.
Check if the Email was Sent:
If you suspect the email was sent, check the "Sent Items" folder.
Hey there, how do you fix the issue of not being able for the To:, Cc:, and Bcc: field to remembered with the first letter or 2 a contact's email after the first email address has been remembered?
To access the AutoComplete setting, follow these steps:
On the File menu, select Options.
Select the Mail tab.
Scroll approximately halfway down until you see Send messages. Make sure that the Use Auto-Complete List to suggest names when typing in the To, Cc, and Bcc lines box is checked.
For more info, here is a MS support article on the topic: learn.microsoft.com/en-us/outlook/troubleshoot/contacts/information-about-the-outlook-autocomplete-list
Let us know if this solved your issue!
@@indigosoftware9625
I appreciate the reply. There is no Options under the File menu, so I cannot do the rest. My IT guy and I were messing around with this yesterday, and the autocomplete is missing, which means that it's corrupt. He told me the only way we can repair my Outlook is to start from scratch, and I don't want to lose my email files.
Do you have a way to export a .pst or .olm? Sorry to hear, that sounds like a pain. Let us know if you're still dealing with the issue.
You safe me ! my import export was grey out, but doing this legacy thing, i could import my old files (olm) from my old MacBook to the new Macbook ! thanks !!
You’re welcome!
Hi, If i revert back to Legacy Outlook none of my sent emails from New Outlook are in my sent box?
Is there anyway I can transfer the emails I sent in New Oulook into my Legacy Outlook Sent folder and vice versa?
Are you using an Outlook email address?
do you have a video on recall button missing from windows outlook?
No video on that, but I'll add to our list for ya!
How do you create a meeting request for all participants in an outlook email on Mac. With a PC, it was simple -- you simply used "create meeting" button - but can't seem to find same option on Mac Outlook.
Select Calendar > Meeting.
Add attendees, a subject, and a location.
Select Scheduling to see when everyone is free, and select a time that works.
Select Appointment to go back and add an agenda to the meeting.
Select Send.
I don't have the "Preferences" option when you Click "Outlook" -> . I only have "Settings". And I've downloaded the latest greatest Outlook for Mac through my Microsoft 365 account. Any suggestions.
Settings is just what Mac renamed the "preferences" menu on the latest updates. However it is functionally the same menu.
Hellooo! Why I can’t move from one email inbox to another email inbox in outlook for Mac? I have 2 email accounts set up in my outlook and in pc I used to move emails between them with no issue 😢
Hi Valeria!
Thank you for the comment, and I'm sorry you're having some issues!
We have 8 options listed below that could help with your issue:
Check Account Permissions:
Ensure both email accounts are set up with the correct permissions to move emails between them. Some email providers might restrict moving emails to another account.
Update Outlook:
Make sure your Outlook for Mac is updated to the latest version. Updates often fix bugs and improve functionality.
Rebuild Outlook Database:
Sometimes, the Outlook database may need to be rebuilt to fix issues. You can do this by:
Close Outlook.
Open the Microsoft Database Utility (located in /Applications/Microsoft Office/Office/).
Select your profile and click "Rebuild."
Check Email Server Settings:
Verify that the email server settings for both accounts are configured correctly in Outlook. Ensure that both accounts support IMAP/POP protocols if you are moving emails between them.
Drag and Drop Method:
Try using the drag and drop method to move emails between folders and accounts. If this doesn't work, there might be a restriction or a bug causing the issue.
Outlook Safe Mode:
Try starting Outlook in Safe Mode to see if the issue persists. Safe Mode can help determine if the problem is caused by add-ins or custom settings.
To start Outlook in Safe Mode, hold the Shift key while launching Outlook.
Re-add Email Accounts:
Remove and re-add the email accounts in Outlook. This can sometimes resolve synchronization issues.
Go to Outlook > Preferences > Accounts, select the account, and click the minus (-) button to remove it. Then, add the account again by clicking the plus (+) button.
Outlook Support:
If none of the above steps work, consider reaching out to Microsoft Support for further assistance. They can provide more specific guidance and advanced troubleshooting.
Is legacy Outlook on Mac different from Outlook that we use on windows laptops?
There are differences. The legacy version of Outlook for Mac is much more similar to windows.
Here is a chart comparing direct differences between Outlook on the two operating systems: support.microsoft.com/en-us/office/compare-outlook-for-windows-and-outlook-for-mac-in-office-365-6cedb585-710a-4eac-a03b-0d333a3d333b
Let us know if we can do anything else to help!
is there a way on the legacy to show the replied arrow so i know if i have replied to the email or not? also within the email on the right, there is no button to reply can that also be seen?
Based on my tests in Outlook for Mac 2016 version, the reply/forward icon will show if you reply the email via the web version. Regarding to your problem, you can try to download
Outlook Reset Preferences tool and follow the prompts to reset the preferences.
If the issue persists, please contact
in-app support for further assistance.
If you don't already have new Outlook for Mac, it may be your office version.
We offer Office 2021 for Mac at a less than retail price, you can find that here: indigosoftwarecompany.com/product/for-mac-only-microsoft-office-home-business-2021-for-1-mac-download-mac-office-2021/
I'm having difficulty having my alias on outlook shown when sending emails. Instead it stays on the default email name. This only appears to happen on Macs. Any reason why this is the case or does the Mac version simply not support the use of an alias?
According to your description, if you want to send emails from Aliases on Outlook for Mac, you can simply add your alias in Outlook for Mac by referring Manage profiles or identities in Outlook for Mac (microsoft.com). If your Alias display the primary address then we apologize that it will be infeasible to send emails via Alias in Outlook for Mac, you can leave your precious feedback on our dedicated feedback channel: Outlook · Community (microsoft.com).
Hi! So is having all your flagged emails at the top of your inbox a feature the Mac Outlook doesn't have yet?
Yes, currently, the New Outlook for Mac does not have the option to automatically show all flagged emails at the top of your inbox, like the Windows version does. However, you can still view flagged emails by creating a search folder or by using the Filter option to quickly locate flagged messages.
Let me know if you need help setting up those options!
thanks for your video, but I am facing an issue. I can't reply to the any email I receive a pop up "can't create an email".
any idea?
I haven't seen this specific issue before. However, I found a thread where people are experiencing the same issue and have some ideas, I'd recommend trying some of the things here: learn.microsoft.com/en-us/answers/questions/1195630/cant-create-new-message-in-outlook-app-on-mac-when
Let us know if this solves your issue!
My wife uses Outlook on her Mac. When the new Outlook downloaded, on her IMAP account the Full Name changed from her name to her e mail address so when she sends an e mail, her Full Name is not shown on the e mail when the person receives it. There is no obvious way to change this on the new Outlook using Outlook/Settings/Account as the Full Name cannot be changed. If she reverts to Legacy Outlook, she can change her Full Name using Outlook/Settings/Account, but this Full Name is not brought across to the new Outlook when Legacy Outlook is closed. Any ideas please how to get her Full Name corrected on this new Outlook?
This is a very annoying bug in Outlook for mac! Only fix I found is to disable the cloud sync feature which is enabled by default when adding IMAP accounts. Then you will be able to change the display name for the account again.
Since cloud-sync is not a setting you can enable/disable you'll have to remove the IMAP accounts and add them again and make sure you disable the sync feature during the process. The interface is very obscure and you'll need to choose 'NOT IMAP' in the top right (go figure) to select IMAP without sync. You will lose features like search indexing on these accounts, though.
Hope this helps.
In my outlook app on MBP, I am unable to attach any files. While if I revert to legacy outlook, I am able to upload files in my emails just fine. How can I fix this issue. I tried to log out and log in and quit the app multiple times but it does not solve the issue. Thanks
same here
In the New Outlook for Mac, this issue could be related to permission settings or a temporary bug. Here’s what you can try to fix it:
Steps to Fix File Attachment Issue in New Outlook for Mac:
Check App Permissions:
Go to System Preferences > Security & Privacy > Files and Folders.
Ensure Outlook has permission to access files and folders on your Mac.
Clear Cache:
Go to Finder > ~/Library/Containers/com.microsoft.Outlook.
Delete the Outlook cache files and restart the app.
Update Outlook:
Go to Help > Check for Updates in Outlook to ensure you’re on the latest version.
Switch Back to Legacy:
If the issue persists, you can switch back to Legacy Outlook until the bug is resolved.
Let me know if this works!
@@indigosoftware9625 I tried all options you mentioned but the problem persist. I also uninstalled and reinstalled the app but no fruit. Surprisingly, the app in iPhone is not making any issues while on MacBook, it is.
@@indigosoftware9625 I tried everything you said. Nothing seems to work. I also uninstalled and reinstalled the app but no fruit. The app on iPhone seems to be working well. But on MacBook it is not allowing the file attachments.
Hi there, I am having a frustrating time with emails saving to the draft folder! I'm forgetting to send emails when I am interrupted by the phone for example. I either want to lengthen the time with automatic saving, or turn the system off. I can not find a solution anywhere. HELP. Thank you.
Hi Bridget, thank you very much for reaching out and we're here to help!
Could you clarify whether you're looking to turn off or turn on the automatic draft feature?
hi do you know if I can adjust server timeout settings on outlook for Mac?
Since many users have fixed this issue by upgrading Outlook version, have you tried upgrading Outlook to see if it works. Navigate to Help in the task bar> Check For Updates.
Any idea how to auto BCC someone else on every email that you create or reply to. Used to copy a CRM software.
In the latest version of Outlook for Mac, there isn't a built-in feature to automatically BCC someone on every email. However, you can create a rule as a workaround:
Open Outlook and go to Tools > Rules.
Create a New Rule for the account you want to auto-BCC.
Set the rule to apply to all sent emails.
Choose "Forward to" or "Redirect to" and enter the BCC email address.
This will send a copy of all outgoing emails to the specified address, functioning as an auto-BCC.
Hey, so i have a 25gb pst file from my old windows laptop and i recently bought a 2022 m2 air. On 2021 outlook the progress bar is frozen while importing the pst file. only way to end the progress is by force quitting outlook. Please help.
Do you still have access to the old Windows laptop? It seems you'll need to use a .olm format rather than the .pst which is specific to Mac.
Here is some more information on this: support.microsoft.com/en-us/office/export-items-to-an-archive-file-in-outlook-for-mac-281a62bf-cc42-46b1-9ad5-6bda80ca3106
Let us know if this solves your issue!
Hi, how can we connect our old .pst file used in Windows PC email account to outlook installed MacBook email account ?
Open Outlook for Mac:
Launch Outlook for Mac on your computer.
Go to the Tools Menu:
In the top menu bar, click on "Tools."
Import:
Select "Import" from the drop-down menu.
Choose File Type:
In the Import dialog box, choose "Outlook for Windows archive file (.pst)" and click "Continue."
Locate the .pst File:
Browse to the location of your .pst file, select it, and click "Import."
Import Process:
Outlook for Mac will start the import process. This might take some time depending on the size of the .pst file.
Completion:
Once the import is complete, you should be able to see the imported data in your Outlook for Mac.
Make sure you have enough disk space and that the Outlook application is up to date to avoid any compatibility issues. If you encounter any problems, you might want to check the official Microsoft support page or consult their customer service for more detailed assistance.
I can't import the rest of mails in the folder I have created on Outlook which is saved/archived automatically in library. The app showed that one time there are on my computer folders to import then won't show and the import and export is not clicklable. How to import the rest cause now I have folders(archived folder and subfolders I created under on my computer) all imported but all empty only the inbox under on my computer is only the one with imported emails.
I'm not sure I completely understand the nature of the problem, but I found an article online that you could try.
www.outlooktransfer.com/different-ways-to-import-pst-to-mac-mail/
Let me know if this fixes your problem!
I have an Imac last version, Outlook installed but suddenly I cannot move messages to local folders so to reduce the server disk size. I have read several publications but none of them has a simple solution. Microsoft has no clue how to fix this anoying issue. Any suggestion that doesen't need I have to study a programming career?
Copy and pasting this from a forum I was just reading on this issue:
"Outlook for Mac is a locally cached email client and don’t have any option to store data offline. So to protect your all data for online access, we recommend to increase your mailbox quota.
However, if you wants to archive your emails from your account, you can check with export email option. (note: To avoid any future issue, once data exported, you have to confirm your all data exported correctly). You can save such file in an .olm file to any location on your Mac or on a different machine for safekeeping. To access such saved Outlook for Mac Data File (.olm), you have to import again and then only you can view it. For full details, please see Export items to an archive file in Outlook for Mac.
Many thanks for your precious time and have a good day sir."
This is straight from Microsoft CS. Unfortunately, it seems that there is no solution :/
Wish we could help more. Hope you have a great day!
Hello.
I want to move all the emails from Outlook to the New Outlook.
I've already exported an .olm file from Outlook but when I open the New Outlook I'm not able to import it as the option is greyed out.
Would you please assist?
Thank you
Hi there!
The only solution I’ve seen to far is to revert the Legacy version of outlook first.
Are you trying to migrate from the legacy to new outlook currently?
@@indigosoftware9625 Yes, I have all these important emails in the old version and I want to move them to the New Outlook.
any ideas on how to add the sent emails to conversations in outlook mac?
Including Sent Emails in Conversations
Open Outlook: Launch the New Outlook on your Mac.
Access Preferences:
Click on "Outlook" in the menu bar at the top of the screen.
Select "Preferences" from the drop-down menu.
Mail Settings:
In the Preferences window, select "Reading" or "Mail" depending on the version of Outlook.
Conversation Settings:
Look for an option related to conversations, such as "Organize by thread" or "Show as Conversations."
Include Sent Items:
Ensure that there is an option to "Include Sent Messages" in conversations. Check this option to include your sent emails in the conversation view.
Save and Exit:
Save the changes and close the Preferences window.
Viewing Conversations
Go to Your Inbox: Navigate to your inbox or any folder where you want to see the conversations.
Enable Conversations:
Click on the "View" tab in the menu bar.
Ensure "Show as Conversations" or "Organize by Thread" is enabled.
Check Conversations:
Your emails should now be grouped by conversation, and sent emails should be included in the relevant threads.
For my personal email, I cannot schedule send. It doesn't even display the drop down arrow. However, for my schedule send on my school email, I am able to do so no problem. This is all on the app. I've tried to update the app but still the same issue.
What do I do?
What type of email account do you have configured in Outlook? POP, IMAP, Outlook.com, or Microsoft Exchange?
The delay send feature on the mac is handled by the exchange server, not the client software, so you need to use outlook.com or newer on-premise exchange server.
This is likely why it works on your school email and not the personal one. Hope this helps, and have a great day!!
Hi all. How do I tag an email as Junk on the new outlook. It’s so easy to do on Legacy but I cant do it on the new outlook
To classify a message as junk and move it to your Junk E-mail folder, Ctrl+click or right-click a message header and then click Junk Mail > Mark as Junk.
It doesn’t actually work on the new outlook only on Legacy outlook.
How do I add contacts to Outlook for MAC Version 16.75.2 - my import is grayed out. I have a Microsoft one server that has a contact list with distribution list created and I would like to share them with all accounts on Outlook.
Click the OUTLOOK menu in the upper left corner of your screen (next to the apple) > click on where it says (NEW OUTLOOK) in the list with the check next to it. This will switch the interface back to the traditional, classic look of Outlook. You'll need to re-add your email account but after setup magically the options are no longer greyed out.
A really simple fix that is completely non-intuitive for the user unfortunately. Hope this fixes your problem!
My outlook did a backup to the emails I have and my drive is now full. I ma not able to find the backup to delete. Please advise. Thanks
I found an article online that may be able to help: answers.microsoft.com/en-us/outlook_com/forum/all/outlook-is-taking-up-70gb-space-in-my-local-disk/2363a915-530d-446b-87d1-4ea04b9e9a04
This article is specific to Windows, so for Mac you can enter your application files via the application folder. Right click outlook and click "show package contents."
You could then remove data from the folders within if the backup is on your local drive.
Hope this helps!
hey im having a boatload of issues with outlook on mac. I'm close to killing my outlook emails entirely. junk filters do not work, syncing between mobile and mac don't work, rules don't apply right, I cant update outlook, cant add "mark as junk" to toolbar. those are the most annoying and biggest currently, there are many more but less of a priority. any help would be hugely appreciated or even if you can direct me to the proper resources.
Thanks in advance !
I would start with reinstalling office completely to rule out any application issues. Once reinstalled, I'd recommend you revert to the legacy version of Outlook for Mac and stick to that.
We have a tutorial here for reinstallation: th-cam.com/video/_RM-TeRMFjA/w-d-xo.htmlsi=PCni5W_1tUnteJMV
If that doesn't help, I would read through some of the support forums from microsoft: support.microsoft.com/en-us/office/create-a-rule-in-outlook-for-mac-c8fde328-de0d-4579-abc4-564cc8922f71#:~:text=In%20the%20message%20list%2C%20click%20the%20message%20from%20which%20you,criteria%20to%20suit%20your%20needs.&text=Under%20Do%20the%20following%2C%20choose,you%20send%20or%20receive%20email.
They have good resources, and you should be able to find a thread for each of your individual problems. I hope this helps!
I am not receiving an attachment when i am being sent one. I used to be able to do it but not now. I have to push forward to see the attachment. How can i see it on the original email? Thanks
Outlook itself may be experiencing an issue, causing your attachments to not show up. In this case, restart the app and see if that fixes your issue. You can fix many minor issues with your apps by simply closing and reopening them. To quit Outlook, in the app's top-left corner, select "File.
Are you using the web or desktop version of Outlook?
How about Notes? I use Notes a lot as it has all my info stored. In New Outlook, it brings me to a sign in page? Why is notes not right there in outlook like in Classic?
Unfortunately, it looks like the only currently solution is to toggle legacy outlook to use the notes feature.
How is a contact list compiled from categories in order to send a group email?
Here is an MS support forum I found with step-by-step instructions for creating a list: support.microsoft.com/en-us/office/create-a-contact-list-or-distribution-list-in-outlook-for-mac-c5230b49-5e00-481b-a2ce-66f388f7bd34
I got my calendar stuck in list view and do not know how to bring back full calendar
Here is an MS support thread on changing the calendar view: support.microsoft.com/en-us/office/change-how-you-view-your-outlook-calendar-a4e0dfd2-89a1-4770-9197-a3e786f4cd8f?ui=en-us&rs=en-us&ad=us#odh_custom
Let me know if you still have any issues with this. Thank you!
why are email in outlook for mac disapearing from in my inbox after 7 days? there are not in deleted, saved---they aren't to be found??? I reverted back ton legacy but there are not there-----any idea?
--thanks
Emails may have been filtered by your email service, moving them to another folder. Another reason is that you don't have enough storage for new messages
Thank You---I have plenty storage! I sure cant find any folder they were moved to?? T I was hoping there might be a setting I could change---It all started when they updated, and ruined,
Outlook?@@indigosoftware9625
I'm frustrated that the filter button isn't really button, but a menu. No way now to just one click switch to a filtered view (in my case, flagged and/or unread). That's a deal breaker for me, so back to Mac mail again....
The Legacy Outlook version on Mac seems to be a lot more practical for a lot of Outlook users on Mac. Have you tried it?
Does anyone know how to change a meeting time if you were invited to a meeting? Sometimes I can only attend 30 minutes of an hour meeting, but new Outlook won't let you change the time. It's beyond frustrating to not have control over your own calendar.
In the calendar page, right click or hit ctrl + click >
Propose a new time
Tentative and Propose New Time
Tip: By selecting this option, if the meeting organizer doesn't accept your proposed new time, you'll appear as a 'tentative' attendee in the calendar.
How to create local account, because I want to move other emails to local so it will not consume storage, it will solve my problem if you help me. Thanks
Hi there!
In the navigation pane, click Mail , Contacts , Tasks , or Notes .
To create a sub-folder, select the folder under which the new one will be created.
Select Organize > New Folder.
Type a name for the new folder. The above procedure explains how to create a subfolder of an existing folder.
my biggest issue is that i cannot create rules for anything other then my microsoft emails. I had a pc and got a mac today, and i sort my emails into folders every morning. was not able to get this done. and apparently this new outlook doesnt let you do it
In the new Outlook for Mac, creating rules for non-Microsoft email accounts can be a bit tricky. However, there are workarounds you can try:
Switch to the Old Outlook Version:
Open Outlook.
Go to the top menu and click on Help.
Select Revert to Legacy Outlook.
Create Rules in Legacy Outlook:
Go to Tools in the top menu.
Select Rules.
Choose the email account for which you want to create the rule.
Click on Add a rule and configure it as needed.
Use Webmail Interfaces for Rule Creation:
If you have a Gmail account, for instance, you can log in to Gmail through a web browser and set up filters and rules directly in Gmail settings.
Similarly, check if your email provider offers rule creation through their web interface.
Check for Updates:
Microsoft regularly updates Outlook, so make sure your Outlook app is up to date. Sometimes new features and fixes are added in updates.
Provide Feedback to Microsoft:
If these workarounds don’t meet your needs, consider providing feedback to Microsoft. Go to Help in Outlook, then select Contact Support or Give Feedback.
@@indigosoftware9625 i used a pc for years so legacy outlook it is for now. new outlook is prettier, but i will survive haha. thanks for the help
My spell check is not working no matter what I try. Any ideas?
Are you receiving any sort of error message?
Here is a method to try:
Outlook --> Preferences --> Auto-correct --> Exceptions --> Other corrections and deleting all words in that Don't correct box. Outlook --> Preferences --> Spelling & Grammar and making sure both checkboxes are ticked. Settings on Grammar and clicking Reset All and clicking OK.
@@indigosoftware9625 Mine doesn't even have all those options. Maybe because I just have the free version? I do have Spelling and Grammar under Edit, but I have clicked Reset Ignored Words and Grammar a bunch of times and I've never once seen the red line under a misspelled word.
I would assume if you’re not on a 365 plan, or using a purchased standalone copy the feature is probably unavailable. Feel free to check out website if you’re interested in purchasing!
My ms email on my Mac (as above) has blank content. It was only that way on 1 company, now all email comes over blank. I can only read the subject line. help !
Hi Micky, sorry you're experiencing this. I'd recommend trying to log out of outlook, and then log back in to see if you can get your inbox to come up.
when i send an email and go to the SENT folder i can see two files sent. How could I eliminate that?
Seeing two copies of the same email in your Sent folder is usually caused by a setting in your email account that saves a copy of sent messages both on the server and in Outlook. Here’s how you can fix it:
Steps to Fix Duplicate Sent Emails in Outlook:
Go to Account Settings:
Open Outlook and click on Tools > Accounts.
Select Your Email Account:
Choose the email account you’re using from the list.
Disable Saving Sent Messages Twice:
If you’re using IMAP, go to Advanced > Folders, and make sure the option Save sent items on the server is unchecked.
Check Your Email Provider Settings:
Log into your webmail (e.g., Gmail, Yahoo) and check if it’s also set to save sent messages. If so, disable this option in your webmail settings to avoid duplicates.
This should prevent two copies from appearing in your Sent folder. Let me know if this helps!
My emails won't stay deleted or in the folders I put them in to. They keep coming back. Any thoughts?
Are you using the “new” or “legacy” outlook?
The issue I have is the contacts. I've not been able to access the full contacts from the legacy side
Are you trying to add new contacts or utilize an existing contact list?
I have an issue where I accept a meeting on outlook and it doesn’t appear in my calendar any ideas?
If you are accepting meetings in Outlook and they are not appearing in your calendar, there could be several reasons for this issue. Here are some troubleshooting steps you can follow:
Check your Calendar Settings:
Open Outlook.
Go to File > Options.
Select Calendar.
Make sure that the "Automatically accept meeting requests and remove canceled meetings" option is checked.
Verify Calendar Folder:
Ensure that you are viewing the correct calendar folder. Sometimes, events might get added to a different calendar.
In Outlook, go to Calendar view.
Check the navigation pane on the left to ensure that the correct calendar is selected.
Sync Issues:
If you are using Outlook with an Exchange account, there might be sync issues. Ensure that your Outlook is properly syncing with the server.
Try clicking Send/Receive All Folders to force a sync.
Update Outlook:
Make sure your Outlook application is up-to-date. Sometimes, updates include fixes for known issues.
Go to File > Office Account > Update Options > Update Now.
Check Rules and Filters:
Sometimes, rules or filters might move meeting requests to other folders or mark them as read, causing them to be missed.
Go to File > Manage Rules & Alerts and review your rules.
Delegate Access:
If someone else has delegate access to your calendar, ensure that they are not managing meeting requests in a way that prevents them from appearing on your calendar.
Go to File > Account Settings > Delegate Access and review the permissions.
Recreate Outlook Profile:
If none of the above steps work, try recreating your Outlook profile.
Go to Control Panel > Mail > Show Profiles > Add and create a new profile. Set it as the default and restart Outlook.
Check for Add-ins:
Sometimes, add-ins can interfere with how Outlook manages calendar entries.
Go to File > Options > Add-ins and disable any unnecessary add-ins.
Contact IT Support:
If you are in a corporate environment, it might be best to contact your IT support team. They can check if there are any server-side issues or specific settings affecting your calendar.
Import and Export is greyed out on New Outlook. How do I import an old archive.pst?
Here are some most probable reasons why Outlook for Mac greyed out.
You may be using MS Outlook in the English language, but you have installed the application in another language.
The Import/Export functionality is not available for the demo version. ...
Your admin group may have blocked some features
How to enable calendar on the right side panel together with emails?
Thanks for raising this.
At present, it is not possible to view calendars in/next to the reading pane in Outlook for Mac
support.office.com/en-us/article/Customize-views-in-Outlook-for-Mac-257d7104-5c90-4ee3-bad2-...
There are several user voices open to have it added. These are two examples
outlook.uservoice.com/forums/293343-outlook-for-mac/suggestions/15273843-i-suggest-adding-ca...
outlook.uservoice.com/forums/293343-outlook-for-mac/suggestions/20614885-please-add-calendar...
I would recommend voting and driving as many people as possible to them in order to get Microsoft's attention on them. Unfortunately, AFAIK there is no third party add-ons which do this so it will be a case of waiting for Microsoft and having to switch into the calendar view for the foreseeable future.
I hope that I answered your question. If I have, please like the post and set it as the solution. I look forward to answering more of your questions in the future.
Hello, I cannot create a new folder because new folder is written in gray for what reason ?
What type of email account do you have configured in Outlook? POP, IMAP, Outlook.com, or Microsoft Exchange?
Who is your email provider?
You can only add folders to certain account types in the New Outlook at this time.
Does anyone know where the recall email option is on new Outlook. I am using a Mac and can't even find it.
Unfortunately, there's no feature to recall sent email messages in any version of Outlook for Mac.
If this is a feature you'd like to see in future versions, microsoft has a feedback link you could fill: support.microsoft.com/en-us/office/how-do-i-give-feedback-on-microsoft-365-2b102d44-b43f-4dd2-9ff4-23cf144cfb11
i cant see option to turn off auto archive using outlook for mac, how can i do this pls guide ?
In the first group, change to Auto-Expunge Off, then the options in the second group become available.
It seems as if the Legacy Outlook only works if you have an active 365 subscription. Mine is showing I'm offline and I can't connect unless I subscribe. :(
I only use a stand alone copy of Office and can use Legacy. I would suggest a reinstallation, or singing out and signing back in.
If none of the above works, here is a helpful article I found that may be able to assist: www.stellarinfo.com/article/switch-back-to-legacy-outlook-for-mac.php
Let us know if this solves your issue!
i m using google mail in mac outlook,i couldn’t open old mails attachment's in pdf. why so theres any solution ?
Here are some steps I found from a microsoft support forum.
Open the message or view it in the reading pane.
Next to the list of attachments, click Preview Preview button or Preview All Preview All button.
The first attachment is displayed in the preview window.
Use the controls at the top of the preview window to view the attachments. Options include opening the preview window in full screen, skipping to the next attachment, viewing all attached documents, and opening the document.
For more options, click Open with Preview at the top of the window, and use the controls at the top of the new preview window to interact with the attachment
Hope this helps! My go to method is to just download the attachment so that I don't have to try and troubleshoot outlook for Mac.
I'm getting an error message every time I try to open Outlook on my Mac: "Something is wrong with the Outlook Database. Please repair to Fix the Problem." But no matter how many times I click "Repair," nothing gets repaired. Can you help?
I would make a new profile and set it as the main profile and see if that works. If so, then you can delete it later.
Hope that helps!!
Adobe illustrator files won’t show up in outlook, is there a solution?
My PDF files open in Acrobat, which is normal and expected behavior.
File extensions are associated with apps at the OS level from your Windows settings. See link below.
www.lifewire.com/how-to-change-file-associations-in-windows-2624477
But that’s for windows I was asking MacBook outlook ?
@@Achapunjabi My apologies.
If you don't have Illustrator and save. Then try to open with Preview, Preview will default to opening it in .pdf.
Try deleting com.apple.LaunchServices.plist in your User's LIbrary then log out/in to see if that helps.
Otherwise you might try one of the utilities like Onyx to delete caches.
I can not reply/forward any mails on "on my computer" , any help?
I would first verify a strong internet connection. If that isn't your issue, I'd recommend signing out of your email account within the outlook app and re-adding it in to see if that will fix your issue.
Hope this helps!
How to copy paste attachments ? I feel so dumb the copy paste isnt working :(
We’ve had this issue before and if I recall correctly, only solution is to download the attachments and re add them manually, or forward the email.
Let us know if this fixes your problem!
I cannot send out group emails. Any thoughts?
Any error message or prompt? Are you using the legacy version?
I am using the new version. In the old version I can do group emails to my team but in the new one I cannot. I would hate to go back and forth everytime I need to forward an email to my team or send an email... Any way I can create a group email in the new version?@@indigosoftware9625
Hello
I'm using outlook 16.82.1
License: Microsoft 365 subscription
I have 6 accounts configured as IMAP with a custom domain,
accounts constantly disconnect from the server and ask to log in again
and when I add the password it says it is not correct,
the solution I use is to remove the Outlook account and add it again
Is there an alternative to resolve this problem permanently?
thanks
Hi Oscar, thanks for your comment!
Make sure that you have entered your username and password correctly.
Check if your email provider requires you to use an app password instead of your regular password.
Make sure that your Outlook is up-to-date and if not, update it.
Let us know if this resolves your issue!
Can you PLEASE address the issue of Global Contact Lists
We've now had several comments on this topic and I'm thinking of making a video specific to this issue!
Outlook not allowing me to attach a small 180kb to an email......the email send but the attachment drops
Doesn't look like there is a clear answer for this unfortunately.
Here are some of the first things I would try.
1. Delete your account from Outlook and re-add your email
2. Check for updates on the Outlook App
3. Reinstall office
4. Try a different file
If that doesn't work, I found a forum online that may help: answers.microsoft.com/en-us/outlook_com/forum/all/outlook-wont-send-emails-with-attachments/ed3e6c53-0c86-459e-bb9d-264e1731f2c8
Let us know if this solves your issue!
great video, it solved my issue. Thanks
Glad it helped! Thank you for the feedback.
Unable to send a group email from categories - any help please
Thank you for your comment!
I have done some research regarding this situation, and from my findings the outlook for MacOS and IOS don't provide this option.
Normally the only way to have multiple choice when using changing the from address in outlook for mac is when the address is added as an account.
Thank you for your time and understanding.
Regards,
Gabe
Hi
I sent email. The receiver received it but after that I didn't see any context in that email I sent. Please help me
Hi, thank you for your comment!
First, let's try to do a quick reset in the app and see if it helps.
1. Open the Outlook app.
2. Access the Menu by tapping on your Profile and tap on Settings :gear:.
3. Select the affected email account.
4. Tap Reset Account.
If the problem persists, we can remove and re-add the account as well
1. Open the Outlook app.
2. Access the Menu by tapping on your Profile and tap on Settings :gear:.
3. Select your email account.
4. Tap Delete Account.
5. Then re-add the account.
Let me know how it goes from there.
Sincerely,
Gabe
@@indigosoftware9625 thank you. I will try it
outlook does not support multilingual unicode data, how to repair it?
Hi Harkan,
Which version and build of Outlook are you using? See File, Office Account for the information.
What type of email account do you have configured in Outlook? POP, IMAP, Outlook.com, or Microsoft Exchange? If you aren't sure, go to File > Account Settings > Account Settings > Email tab to check.
That error is telling you have you have an old ANSI format file set as the delivery location for email. You need to use the newer Unicode file format, which current versions of Outlook should use by default.
-Gabe
How to add teams meeting in outlook on MAC ?
th-cam.com/video/YDvf5oys2lw/w-d-xo.htmlsi=D0GrMsjWeW6EB0Rw
Here's a video covering the process for windows. I know you stated Mac, and I can add this to our list of videos, but the process should be relatively the same.
Thank you very much. Any idea why we can't create "group mailing lists"?
Stay tuned for a video coming out specifically addressing this topic 🫣
thanks a million
@@AbuYazanHazboun You got it!
Hi, How can I schedule a team meeting ?
To schedule a Teams meeting in the latest version of Outlook for Mac:
Open Outlook and go to the Calendar view.
Click on New Event in the top menu.
In the event window, click on Teams Meeting to add Teams meeting details.
Fill in the event details like Title, Date, Time, and Attendees.
Click Send to schedule the meeting.
The invitees will receive a Teams meeting link automatically included in the invitation.
it keeps on showing unread mails but I can't find e-mails
If Outlook for Mac shows unread emails but you can't find them, try these steps:
Check Filters: Ensure no filters are hiding certain emails. Clear any filters by selecting "All Mail" or "Unread Mail" in the sidebar.
Search Folder: Use the search bar to look for emails marked as unread. Type is:unread to find them.
Reset View: Go to the "View" menu and select "Reset View" to ensure nothing is hidden.
Sync Issues: Check if there are any sync issues with your email account, which might cause discrepancies.
When I click in any folder, the outlook say ` Loading´ forever.
Right click on your email address in the left pane, choose account settings and log out. When you log in again-it should be working just fine
To paraphrase General Beringer in War Games, "Dr. Microsoft. After very careful consideration I've come to the conclusion that your new Outlook sucks".
helped a lot
Great, thank you!
So I guess just use the legacy version?
If you're looking for more traditional and robust Outlook user features, then yes.
How to archive in new outlook?
Choose one or more messages in your folder to archive. On the ribbon, choose Archive. If you don't see the Archive button and you're using the newest Outlook for Mac interface, you may need to customize your toolbar. As soon as you choose Archive, messages are immediately moved to the archive folder you've specified.
Hi! How to add contacts group?
First, select the revert to legacy option from the help menu.
Then you can click the People (Contacts) icon.
Go to the Home tab and click New Contact Group in the ribbon.
Give your group a Name at the top.
Click Add Members in the ribbon and pick From Outlook Contacts or From Address Book (per your preference). You can also adjust this in the next menu
Hope this helps!
thanks for the hint. I will check and let you know :)
How to recall email outlook on macbook?
Unfortunately, the recall email feature is not available in Outlook for Mac, as it is primarily a feature of the Outlook desktop app for Windows when using a Microsoft Exchange account. However, here are alternative steps to manage sent emails effectively:
Alternatives for Outlook on Mac:
Undo Send (Delay the Email):
Outlook for Mac supports an Undo Send feature:
Open Outlook on your Mac.
Go to Preferences > Composing.
Enable Undo Send and set a delay (e.g., 10 seconds).
When sending an email, you’ll have a brief window to cancel it before it leaves your outbox.
Follow Up with a Corrected Email:
If the email has already been sent, you can:
Draft a new email with corrections or updates.
Apologize for any confusion in the previous email.
Outlook on Windows (Recall Option):
If you have access to the Windows version of Outlook and the email was sent via an Exchange account, follow these steps:
Go to your Sent Items.
Open the email you want to recall.
Click File > Resend and Recall > Recall This Message.
Choose to delete the unread message or replace it.
Prevent Future Mistakes:
Always review emails thoroughly before sending.
Use the Drafts folder for complex emails to revisit them after some time.
why can't we give a name to our E-Mail ! in the older version, it was possible !
Are you trying to rename your profile, or individual emails and files?
how to add contact for new outlook
To add a new contact in the New Outlook for Mac, follow these steps:
Steps to Add a Contact in New Outlook for Mac:
Open Outlook:
Launch Outlook on your Mac.
Go to the People (Contacts) Section:
In the bottom-left corner, click the People icon to switch to the Contacts view.
Add New Contact:
In the top toolbar, click the New Contact button (you'll see a "+" symbol next to it).
Fill Out Contact Details:
Enter the contact’s name, email address, phone number, and any other details you want to add.
Save the Contact:
Once you’ve entered all the necessary information, click Save & Close to add the contact to your list.
That’s it! You’ve successfully added a new contact to your New Outlook for Mac. Let me know if you need any further assistance!
My outlook 2 accounts simultaneously stopped showing me all of June's emails, both on my mac and on my phone, Web base mail.
Microsoft is just awful, I need these emails back
This can be caused by the following:
Issues with Internet connection. Issues with Default View Settings of Outlook folders. Lack of space in Outlook mailbox account. Auto Archive Settings.
Hope this helps!
@@indigosoftware9625 i just had an email from apple support it went into junk, i clicked move to inbox and the email is gone, cant locate it anywhere, outlook seems broken
@@leejohnson197733 I would try completely reinstall office. We have some videos covering that here in the channel.
@@indigosoftware9625 its the web version, i dont use an app or program its just the online verison
Goes way to fast for me and I don't even want what he is talking about. How do I get my old Outlook contact list back!
My apologies for going fast, I’ll keep that in mind for future videos.
You can revert to legacy outlook under the help menu in the top.
@@indigosoftware9625 in other words, Microsoft couldn't be troubled to provide contact lists and list management in this release..very disappointing...the problem with monopolies that don't have to make their products work very well as they have high switching costs.- they are shortchanging millions of Mac users...
New contact list grayed out
If the New Contact List option is grayed out in Outlook for Mac, here are some potential reasons and fixes:
1. Account Type Limitations:
Exchange or IMAP accounts may not support creating new contact lists directly in Outlook.
Fix: Try using a Microsoft 365 account or switch to an account that supports contact list creation.
2. Switch to Legacy Outlook:
If you’re using the New Outlook interface, certain features like contact lists may still be limited.
Fix: Toggle the switch in the top right corner of the app to switch to Legacy Outlook, where contact lists are fully functional.
3. Update Outlook:
Ensure you’re running the latest version of Outlook for Mac.
Go to Help > Check for Updates and install any pending updates.
4. Workaround for IMAP/Other Accounts:
If creating a contact list directly isn’t possible, consider managing contacts in Outlook Web App (Outlook.com) and syncing them to your desktop app.
Let me know if you need further guidance!