Man Ed is normally such a cheery guy, ive never seen him look as angry as he did in this video. Stay safe y'all, glad that nobody was hurt at the end of the day.
Definitely this! As soon as the alarm was triggered they should have called you guys. If they did the police might have actually been able to respond in time and catch the guy!
I second this and also the contractor should at least offer his work free because there’s a high possibility you wouldn’t have had to pay out if they’d done their job in a timely manner.
1000000000000000% agree with everyone on this! I hope they are able to get money off of these guys! It’s sad such a small business got hit so hard due to two different companies negligence. The security company and the contractor are mainly at fault here (except the actual robber🤣)
I’ve got a feeling this was “just” someone desperate for quick cash as they didn’t even consider the zoo which is good. Maybe they didn’t realise there was one lol! Also why didn’t the door peeps do these security things first rather than now? Then you wouldn’t have had to pay out. Contractors, door people and security people are all liable
I work at a security company. It depends what they wanted when they set up the account in the monitoring. If emily and Ed said to only action 2 alarms (zones) come through then the monitoring company does that. Most company's that I have seen at my job have that set up on their account and there has been instances where companies have been broken into and only one zone come through so we don't call them plus if there isn't enough coverage like say 1 PIR in that big room can be a huge problem. They should have a MRS on that door or a break glass detector as well, and PIRs in all corners of that room.
Honestly I'd love to see a gate on the interior zoo entrance so that once somebody gets in the alarm is going off and they can't get to the animals in time.
Yes I agree! The alarm company is at FAULT for not reporting the break-in to LEO'S & business owners, Ed & Emily! If the alarm company had done the job they are being paid for then this thief may have been quickly arrested!!
I'm so sorry people did this to you, guys. This is nothing, but I wanted to help even if it's a little. Hope you can recover from it soon. Thank you for all the happy (and even the not so happy) times, it's always a pleasure to watch your videos.
@@gen.arnavpoe4633 highly unlikely. The cash boxes are visible and the door clearly wasn't up for the task. It's highly like in the guy just looked through the window saw the cash boxes. Then he jimmyed the doors.
Hearing Emily apologize to the isopods almost made me cry. It's just so violating to have someone treat your place like that...especially a zoo you've put everything into.
OMG same like they put soooooooo much time into buying the place, renovating it, making the enclosures, nd putting the animals in is just to much time for some jerk to just spend like 5 minutes breaking in and stealing from them.
Oh my gosh, you are too generous with this!! You certainly didn't have to send that donation! I promise it'll go straight to the animals. ❤️ Hope to meet you someday!
@Snake Discovery We have met, at the grand opening 🥰 I was the last one in line when there were some tech issues so you guys had to step away for a moment lol!! I'm happy to donate 🩷
I'm sorry guys. My family's business was robbed not too long ago. It is an incredibly violating feeling. Especially when it is something you have worked to build from the ground up. Sending you positive vibes ❤
The feeling of being robbed in your own place is awful, we dont have a business but my grandparents house was robbed years ago. My grandma accidentally left a pot of beans on the stove and they started burning. Someone must have heard the fire alarm and broke in, and they turned off the stove and put the pot in the sink.. And then robbed the house. Thanks.. i guess.
I wish people would realize not to rob small businesses. If you are going to steal, steal from someone who you know won't care, which means steal from a big company like Walmart. I'm not trying to promote stealing in general, but at least be moral about it. And besides, the employees won't care.
It is a major blessing none of the animals were stolen/harmed. Cash boxes are replaceable; lives are not. I hope the thief is brought to justice, but in the world as it is, it can only be a hope.
Oh no! I didn't know that happened! Public service announcement, yall: if you lose your keys, get every matching lock changed just in case. Crazy people be everywhere 😢 (I am in no way blaming her or Ed!)
I am so sorry - Emily and Ed, you have brought so much happiness, kindness, and education to so many people, I couldn't think of any two people less deserving of such an act. I don't have any reptiles or live locally to support the store/zoo directly, but I hope this thanks puts a tiny dent in the damage that was done. I greatly appreciate all the work you both do to be role models of kindness and curiosity - it may not always seem like it - but it is making a positive impact and reducing the influence of bad people in this world.
Being robbed is traumatic. Even if you weren't there at the time. It's an invasion of privacy and it destroys your sense of safety. What you thought was a safe space has been violated. It's ok to be upset and to feel violated over what happened. It's completely normal. From what I can tell by watching your more recent videos you seem to have recovered pretty well, but if you find that you are still nervous on occasion just know that what you are feeling is normal and it's ok to feel that way. I'm sorry that happened to you. I'm really happy that no animals were harmed as well (aside from the poor isopods who probably got a bit traumatized from being dropped.)
@Violet Beettam-Johnson We thought she was a boy at first, If we knew she was a boy we would have named her Sundae. She's a super fire ball morph and I love her. And people seem to love her name. Lmao
@@SnakeDiscovery I am really sorry that happened to you, but I was going to donate 1500 Hong Kong dollars to help you, but my mum said no, so I am deeply. Sorry that I cannot help you although this has been a long time ago
While I don't know much about security, I'd be interested to hear why they didn't contact either of them, especially if they're actively paying for that service. They're supposed to help keep the adorable danger noodles safe. I'm super glad all of the animals are safe, and nobody was physically harmed.
I'm sorry this happened to you guys. Glad the animals and staff are all safe. Hope to help you guys get some more stuff to keep you all safe and prevent more break-ins
My husband and I were held up at knife point in our place of business several years ago. It’s ok to feel violated, and uncomfortable. It’s ok to take some time being extra careful.. I’m so sorry this happened to you!
I'm so sorry to hear this happened to you guys. I just got a chance to watch this video. I'm a long time fan and I hope this helps a little. I know it's not a lot (I'm a teacher so I have less income in the summer) but I wanted to show my support for you guys in some way. You guys are an inspiration and you always manage to help me feel better when I'm down. Especially when I lost my rescue beardie Asteria back in October. I love you guys and keep up the good work! You are so amazing and important and I hope you aren't let down by humanity in this way again. Much love and happy vibes! 💚🖤🐊🐍🐢🦎🐸🦜
Definitely say it was an inside job... Most retail stores the cash in safes or bank drops. They had to know what was in there. Plus the fact none of the expensive animals around the place ...
I have been a fan since you first got rex. I know this is probably very late, but I still wanted to send this, I have also seen many people suggest suing the security company because they are at fault for not notifying you. Again, I might be too late with all of this but I hope this helps.
Oh my gosh you are so thoughtful! This was incredibly generous and you didn't have to do it. Thank you so much- it'll go right to our animals I promise!
I must say, it's a brave mouse that lives in a snake store. Also, condolences on the break in. I know how bad it feels when something like that happens and I'm glad to see that you're managing this well.
@@shanebryant6478 That mouse is just shaking dat booty in front of the snakes and just cleans his whiskers there while the snakes stew in their frustration. XD
I’m super new to your channel and I love it! I hope my donation helps you through hard times, I know this unfortunate experience happened a few months ago, so sorry for the late donation!❤
I know this had happened a week (or maybe a few weeks ago) but I am so SO sorry you guys had to deal with this. I’m thankful none of the animals were hurt (especially the tortoises). Just as a heads up if you haven’t done it already, you may need to contact the Records department of the PD that took the report; make sure you have the case number (if you don’t, provide your name, DOB, and date of the incident, they should be able to locate it on that) and ask them what you’ll need to do to request a copy of the report for insurance purposes. The PD I work for usually requires you come in person with your driver’s license and cash or a check to pay for the report (though depending on your PD you may not need to pay for it if you’re the victim, but double check with the Records unit!), but police departments differ in requirements. Prayers to you guys!
The security camera roast comments of the perpetrator are gold! And he definitely deserves it. I’m so sorry that this happened to you guys 💔 Please stay safe
I'll suggest having a money box that you put your money in and take home and put a sign outside saying "no cash let in this premades overnight". Should help detour some of the low life's from thinking your gift shop is not a easy mark
I apologize for the loss in theft. Unfortunately, it is happening everywhere, especially in Chicago, from where I live. I hope, my small donation can help. Both of you are the best! Please continue the hard work and care for your animals!
Ugh this is disgusting. I’m so glad everyone was safe and unharmed including the animals. Hope you caught the guy tho ❤ sending love to Ed, Emily, rex and the crew!
I'm sorry this happened to you guys, yes though you can't trust everyone sadly. also, I noticed your locks on those doors at 10:10 are locks that can be broken by bolt cutters I would suggest you replace those with some closed shackle padlocks as I've had to use those due to break-ins at a storage facility. I know you got lots of protection but it's just an added bandage just to be sure (also please do consider doing the same to the other end to prevent any intruders from getting in) much love to you all.
I hope someone contacts them about a thorough security audit. They've got some points of weakness that I wouldn't want to point out in comments that are concerning, even now.
Closed shackle locks are a waste of money since most of them are easily picked in a small amount of time. The lock is just to slow down or deter a potential thief into looking for an easier target. Also if you put a closed shackle on it then a thief will just cut the metal on the gate holding the lock. Better to replace a cut lock than it is to have to get a whole new gate
I'm so sorry this happened to you guys. If I can make a suggestion, you can invest in a drop safe, one that can be bolted into the ground so it can't be easily taken. Additionally, if you are using any padlocks that are from Master Lock, I highly recommend changing them. Master Lock's products are very easy to break with minimal effort. I can't give any good recommendations for an alternative, since it's really something you should research yourself, but I have had good experience with Squire Locks in the past. Again, I'm sorry this happened to you, but I am so grateful none of the animals were harmed.
You can usually open Master Locks with keys from other Master Locks. With how common they are, you don't even need a lockpicking kit (though if you have one, they're easy to pick)
@@prairiepanda Actually, at least on the base models, you don't even need a key. There is a built-in emergency release that can be exploited without any tools at all.
I was an ametur lockpicker, practiced on old discarded locks from public storage, master locks are terrible, and brinks was the only one that gave me a challenge.
A small donation for you guys to help recovering. I'm really glad the animals are safe and not harmed during that, and that y'all are safe as well. Dude was a huge jerk. I hope y'all recover soon. Cheers :)
From now on, make sure to ALWAYS remove the cash drawers from the tills, put them in the office and lock the office overnight. ALSO, at the end of the night, once the cash drawers are removed from the tills, leave the tills cracked open with nothing in there (so if ANYTHING happens again), the robber will see theres nothing in there and it will help deter possible future "rotten sperm". You guys deserve so much better than that for all you do for your community and for the animals.
You should consider moving all your left over cash from the tills into a hidden safe at night!! Better yet, the whole cash boxes… I’m sorry this happened to you all
Although that's the right thing to do, if the cash boxes wasn't there it could have been worse, the person broke in, got what they wanted a left, if there was no cash boxes to take they would have started looking at other things, possibly even live animals.
Hi Ed and Emily, You guys have helped me so much with my fear of snakes! What happened to you was just awful! I know it’s not much, but I thought I could at least give you something to go towards losses.
@@DeterminismisFreedom Nah the door is in the back, you can’t see it from the street at all. So if he was walking by he wouldn’t have chosen this building when there are much more obvious targets. It doesn’t even really look like a store from the front, just a zoo.
@@DeterminismisFreedom they have tons of animals worth good money, it’s not insane to think someone would target them to break in and steal them to make money. Maybe not gangs, but I could see some crazy/greedy person learning how much some of them are worth and purposefully breaking into their facility for them.
That little kiddo checking in on everything at 10:00 was great. So sorry this happened to you guys, this is awful. I'm so glad your animals were all unharmed and alright
When I saw this title I was immediately terrified for the animals in the zoo. I'm sure this was a devastating experience. But you're right, it could have been so much worse. Money and things are replaceable, your precious animals are a different story. I'm glad it was just a brute force break-in and run. I hope you are able to get the peace and support you need after this.
You guys handled this so well, and are still able to stay positive. You all were able to learn from a situation likes this, and that is amazing and a great way to make the best of things. I hope you all are doing fine ❤
Was thinking maybe a large python got out and trashed the place, sadly it was a human (use to term loosely). Shame there's people that can't leave things that don't belong to them alone.
Hi there, the accordeon gate should be installed on the inside of your business in order to delay the thiefs from the moment the alarm counter starts when the door gets busted/opened. It will give the thieves less time before the alarm starts. The way its installed right now, once the thief cuts through the gate, and bust the door, they still have as much time to rob the place before the alarm starts.
I'm so sorry this happened. It's so violating to have your place broken into. I hope you talked to your security provider about why you weren't called out for the alarm?! This is a traumatic event, please take time to process and heal from this. Take care!
You could always put plants in front if you really want to hide the gates, make them more like the Zoo! Sorry this happened to you guys, glad all the animals are safe!
I’m so sorry this happened to y’all Some good notes based on other comments: +The thief may have checked out the store earlier that day. +If you guys have a partial fence around the store, maybe complete the fence (do a fence fundraiser!) the gate could be closed at night (they would need to scale and are more likely to be seen) and you could have a lot of motion sensor flood lights. +You could add some random light timers in the front shop? The lights would turn on randomly 2-3 times a night for only 10 or so mins, and a random thief may not want to risk it. +if you need to keep cash overnight have it in a secure, bolted down safe. Maybe even cover the safe at night to make it seem like another animal enclosure. +Also I know this is an unpleasant thought, but please make sure you and your staff are never alone when leaving the building, especially at night! And please make sure each of you has some sort of defense tool, mace, tactical pen, pocket knife etc.
Hope this helps, been following you two for a few years now, i learn a lot from you about reptiles and other things discussed on this channel. This community is great and i hope everything gets over with. Robberies are devestating, hopefully the person gets caught. Big hugs from norway
Even though im a lurker, not sub, I watched everything from the begining of your videos and im devastated this happened to you. I honestly would cry if this happened to me. I hope that everything goes well with you guys much love!
Wow I’m so sorry you guys are having to go through this. Every pet store I have worked for has been robbed at least once. The last guy got caught because the birds he stole still had their numbered leg bands on. I hope you guys get justice ❤
I know it won’t compensate everything that was stolen, but I will be buying a t-shirt to help cover the loss. Love your channel and so happy the animals were safe!
So sorry this happened to you guys 😞 Sending lots of love to you both, those poor isopods that got disturbed and to your staff. And healing vibes to you all and to the individual that was offline enough to commit this crime. 🙏🏼
@@cured_bacon647 how do you know it's fake? Do you have proof? And if it is fake why would Emily and Ed. Two people who have spent 3, almost 4 years working on their store, purposely fake a break in for some views? (Not to mention the cost of the damages is a lot so there's no way they would fake something like that for some views). You clearly don't know who snake discovery is if you think they faked this. Yes they didn't have many security measures but that's because their store has been open for almost 2 years and no one has broken in, so you know when your store that you spent almost 4 years of your life on doesn't get broken into for almost 2 years you would think that it's never gonna happen or it's not gonna be huge. Now the stuff the dude stole was probably quite a bit (considering it was a money box and had money in it) so it was kinda big but still. And it's also their contractors fault for not putting in the gate and fence. Go research on stuff before you comment dumb things like this, also don't comment on a person's break in story if you don't know who they are. Especially if they're someone who would never fake something like this 🥰😘
this is the most donations I’ve ever seen in a comment section, I wish I could donate as well. what a beautiful and supportive community. I’m so so sorry this happened to you guys, you’re so loved)):
As someone who lives in a very high crime area and country (South Africa) I'm sorry this happened. It's traumatic and violating, please see a therapist if you can, it might not seem like a big deal but it can REALLY haunt you and cause PTSD, so chatting with someone about it is really helpful. A tip (again as someone who lives in a super high crime area): infra red beams set before entry points are a great deterrent as they trigger the alarm before the robber can even start attempting entry. A lot of times they give up because it cuts into their time badly as armed response will get there faster than they can gain entry and steal. Unfortunately when there's crime in your area, the strategy to make your place the least appealing to break into is the most effective one, as many of these people are simply desperate and looking for an easy target. Times are tough and the pandemic has made the world much poorer. It still doesn't make being robbed any less traumatic though. Best of luck.
Agreed. Definitely set up an appointment or three. Letting Rex roam at night might be a good deterrent too, 'cause you know she'd come investigate any sort of noise. 😂
I mean, they live in Minnesota, a state which, despite having nothing in it, has one of the highest crime rates. Security measures should have *already* been in place. The only people who leave their money out on the counter overnight are the ones who WANT to be robbed. The money should have been in the back, behind a locked door, in a hard to find and open wall installed safe.
Yours are words of wisdom, from an individual "in the know". Your compassion is SUPER encouraging, though! I hope your own life has joy and fulfillment, to match or exceed your compassion ❤🥹❤ Agapé 303
As soon as I saw the link for this video my immediate thought was “Oh no are all the animals safe?” I am so glad that it was just cash drawers that were taken. And that your tortoises didn’t get curious and leave the building. I’m so sorry that this happened to you guys. But I’m glad that everyone {staff and animals) is safe.
So, sorry so this happened! People can be such....son o' a-bees. I'm so glad no little guys got hurt (except the isopods getting a bump on their heads)!!! An old place I used to work at kept the cash drawers open and empty when the store was closed so if anyone broke in, they'd know there wasn't anything to take. Much love to you guys!
@@gapnap they're very busy! I fully understand this and no acknowledgment needed here! Emily is a wonderful creator and animal ambassador, TRULY dedicated and *sincere* in her cause! And if you visit Snake Discovery and she's on site, she's likely out amongst visitors, teaching and getting to meet her followers! I seriously cannot speak highly enough of her, and I'm only sorry I can't give more!
I don't have much to give, but ik every bit helps and u guys are amazing people who deserve love and admiration for all u do! Not the disrespect and violation of being robbed!!
Oh, team... There is nothing worse than knowing someone violated your space. The feeling you get takes so long to shake off. The great news is, they were after only one thing - and they left everyone alone. So sorry. :(
Yeah. I had my bicycle lock cut once (at my house!) and the deep territorial fury I felt then suprised me. Cant imagine how a break in to the building your pets are in must feel.
I wish I had the means to donate, hopefully insurance can help out! Good move to keep the boxes empty overnight. I still worry about staff and the animals, but probably wouldn't have to worry so much if the alarms went off properly 😡 We have a solid community here and it's so nice seeing everyone come together in the best and worst of times. Love y'all ❤
Phone-phobia is a real thing. I have it. It sucks. I joke, "Instant moron, just add need to use phone," and I feel like a total rubber-lipped, mush-brained dope. Seriously, my brain tends to go blank when people ask me questions when I'm on a phone and I need to ask for info, or get needed appointments taken care of. I fuggin' *HATE* it. Social anxiety of this form is *SO* frustrating.
I'm glad that everyone is ok! I'm so sorry you guys experienced this. Someone breaking into my apartment was one of the most traumatic things that has happened to me. I hope you all feel better.
Seeing the hurt in Emilys eyes makes my heart so sad ... Snake discovery is a happy place. Shame in that theif who stole that from Emily and Ed and the whole snake 🐍 discovery staff!!!! May you find that safe feeling again
I wish I also had something to give, but it’s so cool that this is one of the most donation filled comment sections I’ve ever seen. You guys deserve it.
I hate using my phone so much. One reason is that I can't tell what the other person is really thinking, what their expression is etc. And as I struggle understanding social cues it's intimidating and nerve-wracking at times just trying to communicate as my brain trips over words or struggles to understand something the other person is saying. Let me email/text though and I'm a totally different person! It gives me time to write and proof read a response, so I'm way more comfortable with it. :D
texting and phone anxiety. it's a real thing! if you know, you know. it sucks, btw. it makes me nauseous, and anxious to the point where i just can't and i have to put the phone down.
Idk man, at least you can see them and learn their body language. Kind of hard to do that with a phone, since it isn’t always the same person, and you never know what’ll be on the other end.
I totally understand where she is coming from. Yesterday I was fairly cool even when a black widow almost made me freehandle her while trying to keep her from running under my bed. The phone ringing an hour later though sent my anxiety through the roof. Of course I didn't answer it, but just the potential of having to talk on a phone was 10x more threatening.
I discovered you guys recently through Clint's Replites, who I also discovered recently, and I can tell you guys do such good and important work already. I'm sorry this happened to you guys, what a traumatic experience! That guy definitely smells like poop! 😡 I just signed up for patreon for the month because youtube takes about 30% of donations while Patreon takes far less. I would encourage others to use Patreon or another system that takes less from the creators! Big hugs to you guys at Snake Discovery and I hope that this doesn't affect you all too much. Keep doing great work! ❤
I'm so sorry this happened to you all. I'm very relieved that the animals are ok, even if the arthropods had an unexpected flight... Much love to everyone a SD!
I'm sorry this happened, but lessons learned, and the best part is nobody and other than the isopods being tossed on the floor, no animals were harmed or stolen
I'm so sorry this happened to you guys!! But luckily like you said it was only money and some damaged property and no animals were harmed or taken. I hope this helps you recover from this terrible experience. Cheers!!
Im really sorry this happened to y'all! Im glad y'all have been reinforcing the facility and that animals were all okay. Something y'all didn't touch on much, your alarm company didn't call you? I hope that got dealt with 😅
Hope this helps cover any cost the insurance fights you on. Of all the people I guess I'm more angry because I know you, kinda. At least he didn't take the animals, the exotics trade can be nasty like that. People steal entire birds! No idea how but it's nuts.
Im so sorry that happened to you all! I hope you're doing better now since it's been nearly a year i still think back on this like "I wonder how that guy would've reacted to finding an alligator staring him down if he went into the zoo."
I just can't imagine how someone targets a zoo to rob? Like what the hell? I was worried it was a targeted attack and someone had stolen animals, so like Emily said- big relief that the animals were all safe and this was just seemingly a random smash and grab. Just mind boggling but glad you're all safe and that things weren't worse
There are garbage people in this world. It's hard to empathize with such people, but some people really only care about themselves, and see other people only as obstacles in the way of their own happiness. If asked, they'd ask you why they should care about anyone besides themselves.
It’s 99% likely an addict. They’re usually the ones who do ‘random’ smash and grabs like this. If it was a sober burglar it’s very unlikely they’d target a speciality store like this, and if they did they would’ve researched to know they could try to steal some pricy animals to resell. I’m so relieved it was just a messy junky who was too stupid to try to take any of the animals. Can’t imagine how devastating that would be for the SD family 😣. I’m glad they’re getting the entrance extra secured, and maybe they can train the mouse as security haha.
Thank you everyone who's donating! I'm not in a position to, but it makes me so happy the community is banding together and helping out. Snake Discovery is amazing and they deserve it. There's one bad person here, and thousand people trying to make things right.
Every night when the last person leaves, have them hide an apple airtag in each cash drawer just in case. And get an alarm company that contacts you when the alarm goes off, otherwise what's the point?
So sorry to hear that you've gone through this, you of all people. But if you can live for three years with an alligator in a baby pool in your house, I'm sure you can recoup from this too. I believe in you! If you see this, feed Rex a treat in my behalf. Or don't. I'm not a cop. (but it would be lovely)
can we just take a moment to appreciate how clam and stable they were throughout the video 👏 also the part where emily was afraid of phone calls and never wanted to pick up another one couldn’t be more relatable 😂
Man Ed is normally such a cheery guy, ive never seen him look as angry as he did in this video. Stay safe y'all, glad that nobody was hurt at the end of the day.
Love to all Snake Discovery peeps!
I think the last time he came close was when he saw how those rattlesnakes were being treated.
Yeah, angry Ed is not someone I want to encounter.
It's righteous anger
@@gothicwitch101 which video was that?
The security company is 100% Liable for not calling you guys. They should have to pay bills and be seen in Court! Not all criminals wear stupid masks.
Definitely this! As soon as the alarm was triggered they should have called you guys. If they did the police might have actually been able to respond in time and catch the guy!
I second this and also the contractor should at least offer his work free because there’s a high possibility you wouldn’t have had to pay out if they’d done their job in a timely manner.
1000000000000000% agree with everyone on this! I hope they are able to get money off of these guys! It’s sad such a small business got hit so hard due to two different companies negligence. The security company and the contractor are mainly at fault here (except the actual robber🤣)
I’ve got a feeling this was “just” someone desperate for quick cash as they didn’t even consider the zoo which is good. Maybe they didn’t realise there was one lol! Also why didn’t the door peeps do these security things first rather than now? Then you wouldn’t have had to pay out.
Contractors, door people and security people are all liable
I work at a security company. It depends what they wanted when they set up the account in the monitoring. If emily and Ed said to only action 2 alarms (zones) come through then the monitoring company does that. Most company's that I have seen at my job have that set up on their account and there has been instances where companies have been broken into and only one zone come through so we don't call them plus if there isn't enough coverage like say 1 PIR in that big room can be a huge problem. They should have a MRS on that door or a break glass detector as well, and PIRs in all corners of that room.
Please consider additional gates at the other entrances. Also, there is liability on the part of the alarm company since you weren't notified.
it is really horrible that the alarm company didn't let them know
I was wondering this about the alarm company too. That’s really concerning that no one was notified.
Honestly I'd love to see a gate on the interior zoo entrance so that once somebody gets in the alarm is going off and they can't get to the animals in time.
Have to imagine there's video footage of the culprits
Yes I agree! The alarm company is at FAULT for not reporting the break-in to LEO'S & business owners, Ed & Emily! If the alarm company had done the job they are being paid for then this thief may have been quickly arrested!!
I'm so sorry people did this to you, guys. This is nothing, but I wanted to help even if it's a little. Hope you can recover from it soon. Thank you for all the happy (and even the not so happy) times, it's always a pleasure to watch your videos.
You are so nice! Thank you for your generosity ❤️
@@SnakeDiscoveryhiii I’m soooooo sorry but I can’t donate..
@@SnakeDiscovery can’t too, sorry
😅😊
@@SnakeDiscoverywhat idiot would rob a zoo, I hope you two are ok, I would definitely defend you and no one would rob you again are the animals ok.
The alarm company not responding to the alarm is very concerning. Have you guys contacted them to get that cleared up?
I agree. That's not right.
They should cover the bills after failing that hard
The one who should also cover the bills is that contractor that never got their gates up. If the gates were up the place would've never been robbed
Bumping so this gets seen
Police have no duty to protect you or your property. It’s not surprising at all whatsoever.
I’m so sorry this happened to you guys, that must have been terrifying! I’m glad that none of the animals were harmed at least.
That's what I was coming to check! Thanks for posting this
It's always an inside job.
but... but... the poor isopods.....;-;''
@@harurainbow8592 amendment: no animal’s were seriously injured and/or stolen. RIP isopods, they took a rough tumble
@@gen.arnavpoe4633 highly unlikely. The cash boxes are visible and the door clearly wasn't up for the task.
It's highly like in the guy just looked through the window saw the cash boxes. Then he jimmyed the doors.
Hearing Emily apologize to the isopods almost made me cry. It's just so violating to have someone treat your place like that...especially a zoo you've put everything into.
OMG same like they put soooooooo much time into buying the place, renovating it, making the enclosures, nd putting the animals in is just to much time for some jerk to just spend like 5 minutes breaking in and stealing from them.
Worst part is you can hear her voice shake in some parts 😭 she’s trying so hard to keep it together, bless her
I've been a fan for several years, I can't believe someone would do this to you :(
Oh my gosh, you are too generous with this!! You certainly didn't have to send that donation! I promise it'll go straight to the animals. ❤️ Hope to meet you someday!
@Snake Discovery We have met, at the grand opening 🥰 I was the last one in line when there were some tech issues so you guys had to step away for a moment lol!! I'm happy to donate 🩷
Hey Emily want you hired security guards so stay outside of the door so they could attack the robber/a hater
I love u gays🥹. and Im so sorry😢😢
🥹
🙏
👇
@SnakeDiscovery when I watched this channel for the first time I couldn't stop
I'm sorry guys. My family's business was robbed not too long ago. It is an incredibly violating feeling. Especially when it is something you have worked to build from the ground up. Sending you positive vibes ❤
The feeling of being robbed in your own place is awful, we dont have a business but my grandparents house was robbed years ago. My grandma accidentally left a pot of beans on the stove and they started burning. Someone must have heard the fire alarm and broke in, and they turned off the stove and put the pot in the sink..
And then robbed the house.
Thanks.. i guess.
@@psychedelicjungle1265 im so sorry but also glad...this is a weird feeling isn't it?
@@psychedelicjungle1265 ...what? That is so weird!
I know this isn't relevant, but I love your profile pic.
I wish people would realize not to rob small businesses. If you are going to steal, steal from someone who you know won't care, which means steal from a big company like Walmart. I'm not trying to promote stealing in general, but at least be moral about it. And besides, the employees won't care.
It is a major blessing none of the animals were stolen/harmed. Cash boxes are replaceable; lives are not. I hope the thief is brought to justice, but in the world as it is, it can only be a hope.
People were really worried about this happening when she lost her purse and store keys at the last expo. It's horrible that it actually happened.
Oh no! I didn't know that happened!
Public service announcement, yall: if you lose your keys, get every matching lock changed just in case.
Crazy people be everywhere 😢
(I am in no way blaming her or Ed!)
They didn't even use a key so that was just coincidence
@@gabrielgalaxygh I think that's why they got the new doors actually
@@amemooress6291 It was especially a big deal because the facility keys were likely labeled, so people could've printed and sold copies
I’m glad reptiles and them are ok
The fact that you guys didn't panic and were sooo calm tells me that you guys will go a long way. So sorry this happened to you wonderful people.
I am so sorry - Emily and Ed, you have brought so much happiness, kindness, and education to so many people, I couldn't think of any two people less deserving of such an act. I don't have any reptiles or live locally to support the store/zoo directly, but I hope this thanks puts a tiny dent in the damage that was done. I greatly appreciate all the work you both do to be role models of kindness and curiosity - it may not always seem like it - but it is making a positive impact and reducing the influence of bad people in this world.
How do you have no replies? You are so kind!
@@Faithful_LBozo aw, thank you! 😊
@@stephaniesprouse1317 No, thank YOU for donating them!
Being robbed is traumatic. Even if you weren't there at the time. It's an invasion of privacy and it destroys your sense of safety. What you thought was a safe space has been violated. It's ok to be upset and to feel violated over what happened. It's completely normal.
From what I can tell by watching your more recent videos you seem to have recovered pretty well, but if you find that you are still nervous on occasion just know that what you are feeling is normal and it's ok to feel that way. I'm sorry that happened to you. I'm really happy that no animals were harmed as well (aside from the poor isopods who probably got a bit traumatized from being dropped.)
emotions is what makes people human. wonder what would happen if you told lots and LOTS of philosophy to a cyberman
I'm so sorry this happened, guys! Please change alarm companies if you can, they 100% should have called you right after that alarm started going off.
Commenting to bump this. As far as I’m aware, police and Emily and Ed both should’ve been contacted as soon as the alarm went off.
I agree!!!
Some people just plain SUCK😡
Bump, please! This is seriously an issue
Agree!!!!!!
100000% agree. Calls should have happened immediately.
This is the least I can do. You guys are the reason I got a snake in the first place. This is from both me and Ramen Noodle. Cheers.
❤
I love its name
I LOVE snakes
Ramen Noodles!? That’s the best snake name I’ve ever heard! 🤣
@Violet Beettam-Johnson We thought she was a boy at first, If we knew she was a boy we would have named her Sundae. She's a super fire ball morph and I love her.
And people seem to love her name. Lmao
I’m glad that the animals are all safe! I clicked on the video and that was my biggest fear
❤ since Emily didn’t heart your comment
Same I was so worried it was gonna be like a Philadelphia insectarium situation where all the animals got stolen or something😢
So sorry this happened to you guys. Glad everyone and all the animals are safe.
OH MY GOSH you didn't have to do that!! You are too kind! Thank you for your incredibly generous gift. I promise it'll go straight to the animals!! ❤️
@@SnakeDiscovery I am really sorry that happened to you, but I was going to donate 1500 Hong Kong dollars to help you, but my mum said no, so I am deeply. Sorry that I cannot help you although this has been a long time ago
Oh my! I know you're gonna help them out!
@@SnakeDiscoverythat was my reaction
@@SnakeDiscoveryI’m glad that the animals are safe and I can’t comment normally
I'm furious the security system didn't alert you or the authorities, and I'm so sorry this happened to you
While I don't know much about security, I'd be interested to hear why they didn't contact either of them, especially if they're actively paying for that service. They're supposed to help keep the adorable danger noodles safe. I'm super glad all of the animals are safe, and nobody was physically harmed.
I hate to be that person but they should 110% be suing the company. they could’ve had their animals stolen !! like omg someone could’ve been hurt.
@@karen_3 I'll second it, I'm not a money-driven person but this seems like it's definitely a situation to sue.
I'm sorry this happened to you guys. Glad the animals and staff are all safe. Hope to help you guys get some more stuff to keep you all safe and prevent more break-ins
I don’t understand why you don’t have any replies you are so KIND!!!!
Dang your a truly good person
Wow, your so kind!!
Emily didn’t heart your comment after you sending 50$ WHATT here ya go ❤❤❤❤❤❤❤❤❤❤❤❤❤❤❤❤❤❤❤❤❤❤❤❤❤❤❤❤❤❤
bruh you are so generous, keep up the kindness!
My husband and I were held up at knife point in our place of business several years ago. It’s ok to feel violated, and uncomfortable. It’s ok to take some time being extra careful.. I’m so sorry this happened to you!
I am so sorry that happened to you two. I hope things are better now for you both. Thank you for sharing your story.
Bear arms
I feel so bad I hope you ok
I'm so sorry to hear this happened to you guys. I just got a chance to watch this video. I'm a long time fan and I hope this helps a little. I know it's not a lot (I'm a teacher so I have less income in the summer) but I wanted to show my support for you guys in some way. You guys are an inspiration and you always manage to help me feel better when I'm down. Especially when I lost my rescue beardie Asteria back in October. I love you guys and keep up the good work! You are so amazing and important and I hope you aren't let down by humanity in this way again. Much love and happy vibes! 💚🖤🐊🐍🐢🦎🐸🦜
God bless you
I am so happy the animals are safe and no staff were harmed! This is devastating to hear, especially when it happens to such amazing people.
I was deeply saddened to hear about the robbery you experienced. Wishing you a swift and full recovery.
あなたは素晴らしいです(^-^)
Wow 😮
Why? Insurance will cover it all? But still awesome. None the less...
!!!!!
Definitely say it was an inside job... Most retail stores the cash in safes or bank drops. They had to know what was in there. Plus the fact none of the expensive animals around the place ...
It's hard seeing Emily so rattled. But this is something that can happen to anyone and I appreciate that they shared it with us.
I just wanted to hug her and be like oh hunny it's going to be ok 😔
This was me too. You could tell how much this rattled her, hope you guys recover in all ways!
I have been a fan since you first got rex. I know this is probably very late, but I still wanted to send this, I have also seen many people suggest suing the security company because they are at fault for not notifying you. Again, I might be too late with all of this but I hope this helps.
Oh my gosh you are so thoughtful! This was incredibly generous and you didn't have to do it. Thank you so much- it'll go right to our animals I promise!
@@SnakeDiscovery no worries
I must say, it's a brave mouse that lives in a snake store.
Also, condolences on the break in. I know how bad it feels when something like that happens and I'm glad to see that you're managing this well.
I wonder if he goes infront of the enclosures just to taunt them 😂
@@Frankenzebra 4sure does
@@shanebryant6478 That mouse is just shaking dat booty in front of the snakes and just cleans his whiskers there while the snakes stew in their frustration. XD
This is from my nieces and wife (as well as myself). We hope it helps a bit with replacing what was taken and broken.
Ty for the donation its really nice of u 💚
God bless you
that must be terrifying to experience, i'm relieved the animals are okay and I hope things get better for you all!
You're too kind! Thank you ❤
@@SnakeDiscovery I feel so bad for what happened. 😢At least the animals weren’t hurt
OMG so sorry this happened to you 😢
I’m super new to your channel and I love it! I hope my donation helps you through hard times, I know this unfortunate experience happened a few months ago, so sorry for the late donation!❤
Omg you are too nice!! You didn't have to 😭❤️ Thank you so much- it'll go straight to the animals!
I wish I could donate
I know this had happened a week (or maybe a few weeks ago) but I am so SO sorry you guys had to deal with this. I’m thankful none of the animals were hurt (especially the tortoises). Just as a heads up if you haven’t done it already, you may need to contact the Records department of the PD that took the report; make sure you have the case number (if you don’t, provide your name, DOB, and date of the incident, they should be able to locate it on that) and ask them what you’ll need to do to request a copy of the report for insurance purposes. The PD I work for usually requires you come in person with your driver’s license and cash or a check to pay for the report (though depending on your PD you may not need to pay for it if you’re the victim, but double check with the Records unit!), but police departments differ in requirements.
Prayers to you guys!
I am so upset! Emily and Ed have worked so hard to make the dream of Snake Discovery. SHAME ON THE ROBBER ! I am so happy no reptiles were hurt.
The security camera roast comments of the perpetrator are gold! And he definitely deserves it. I’m so sorry that this happened to you guys 💔
Please stay safe
😂 it was funny. So glad the animals were untouched
@@kaitlando636 At least he had the sense to not take or hurt any of the animals.
@@peggedyourdad9560 Yeah it looked like he was just looking for a quick cash grab.
@@peggedyourdad9560 ikr
I'll suggest having a money box that you put your money in and take home and put a sign outside saying "no cash let in this premades overnight". Should help detour some of the low life's from thinking your gift shop is not a easy mark
I apologize for the loss in theft. Unfortunately, it is happening everywhere, especially in Chicago, from where I live. I hope, my small donation can help. Both of you are the best! Please continue the hard work and care for your animals!
That isn't small donation that's a big donation they will love that
You should talk to you lawyer before apologizing and if the police talks to you don't say anything!
Ugh this is disgusting. I’m so glad everyone was safe and unharmed including the animals. Hope you caught the guy tho ❤ sending love to Ed, Emily, rex and the crew!
I'm sorry this happened to you guys, yes though you can't trust everyone sadly. also, I noticed your locks on those doors at 10:10 are locks that can be broken by bolt cutters I would suggest you replace those with some closed shackle padlocks as I've had to use those due to break-ins at a storage facility. I know you got lots of protection but it's just an added bandage just to be sure (also please do consider doing the same to the other end to prevent any intruders from getting in) much love to you all.
I came here to say the same thing. Those locks are super weak.
I hope someone contacts them about a thorough security audit. They've got some points of weakness that I wouldn't want to point out in comments that are concerning, even now.
Yes! They definitely need to review their whole security situation. It would be heartbreaking if animals were taken.
Closed shackle locks are a waste of money since most of them are easily picked in a small amount of time. The lock is just to slow down or deter a potential thief into looking for an easier target.
Also if you put a closed shackle on it then a thief will just cut the metal on the gate holding the lock. Better to replace a cut lock than it is to have to get a whole new gate
Bump this up so they see it!
I'm so sorry this happened to you guys. If I can make a suggestion, you can invest in a drop safe, one that can be bolted into the ground so it can't be easily taken. Additionally, if you are using any padlocks that are from Master Lock, I highly recommend changing them. Master Lock's products are very easy to break with minimal effort. I can't give any good recommendations for an alternative, since it's really something you should research yourself, but I have had good experience with Squire Locks in the past. Again, I'm sorry this happened to you, but I am so grateful none of the animals were harmed.
Yesss! Those master locks could end up making the gate useless! 😟
@@chamomil3t3a65 Yeah, that's my biggest concern. :(
You can usually open Master Locks with keys from other Master Locks. With how common they are, you don't even need a lockpicking kit (though if you have one, they're easy to pick)
@@prairiepanda Actually, at least on the base models, you don't even need a key. There is a built-in emergency release that can be exploited without any tools at all.
I was an ametur lockpicker, practiced on old discarded locks from public storage, master locks are terrible, and brinks was the only one that gave me a challenge.
A small donation for you guys to help recovering. I'm really glad the animals are safe and not harmed during that, and that y'all are safe as well. Dude was a huge jerk. I hope y'all recover soon. Cheers :)
Also sorry for being a little late, I just got the notification for it >:/
You are too nice!! Thank you so much ❤️
@@SnakeDiscovery have you tired suing the security company for $12,000 Dollars
P pink eye fishes from the
@@Goshface1999 from the what?
From now on, make sure to ALWAYS remove the cash drawers from the tills, put them in the office and lock the office overnight. ALSO, at the end of the night, once the cash drawers are removed from the tills, leave the tills cracked open with nothing in there (so if ANYTHING happens again), the robber will see theres nothing in there and it will help deter possible future "rotten sperm". You guys deserve so much better than that for all you do for your community and for the animals.
I also really hope this wasnt taken as rude or spiteful, im just looking out as someone whos worked retail and handled lots of cash in tills
You should consider moving all your left over cash from the tills into a hidden safe at night!! Better yet, the whole cash boxes… I’m sorry this happened to you all
Yeah, this is standard practice for retail businesses. Every time a register is not in use, the cash box is removed. Even between shifts.
They mentioned in the video that the cash boxes will be kept open at night and the cash will be stored separately, so those are some solid steps.
Even if they can't get the cash, I'm sure they'll still grab something...
@@ambergibson9962 They will only have so much time though because they will assume the alarm will call the police
Although that's the right thing to do, if the cash boxes wasn't there it could have been worse, the person broke in, got what they wanted a left, if there was no cash boxes to take they would have started looking at other things, possibly even live animals.
Hi Ed and Emily,
You guys have helped me so much with my fear of snakes! What happened to you was just awful! I know it’s not much, but I thought I could at least give you something to go towards losses.
Thank you for donating to them, that is very kind ❤
You are so kind! Thank you very much- it'll go straight to the animals 😊
I would donate, but I don’t have any money right now. I would of sent all my savings!
@@ThatRandomGirl_YT2013 same!
@@SnakeDiscovery you DIDNT heart the comment of someone who sent 50 dollars…
Please make sure the other entrances are checked and reinforced too. Glad all he took was the cash! I'm sorry this happened to you guys.
I'm really glad that no one was harmed. I was starting to think about how the animals might have been taken or worse
I was thinking the same thing
Yall are talking about reinforcing like they are a bank that is targeted by multiple gangs. The dude was just walking by and took the opportunity.
@@DeterminismisFreedom Nah the door is in the back, you can’t see it from the street at all. So if he was walking by he wouldn’t have chosen this building when there are much more obvious targets. It doesn’t even really look like a store from the front, just a zoo.
@@DeterminismisFreedom they have tons of animals worth good money, it’s not insane to think someone would target them to break in and steal them to make money. Maybe not gangs, but I could see some crazy/greedy person learning how much some of them are worth and purposefully breaking into their facility for them.
That little kiddo checking in on everything at 10:00 was great. So sorry this happened to you guys, this is awful. I'm so glad your animals were all unharmed and alright
When I saw this title I was immediately terrified for the animals in the zoo. I'm sure this was a devastating experience. But you're right, it could have been so much worse. Money and things are replaceable, your precious animals are a different story. I'm glad it was just a brute force break-in and run. I hope you are able to get the peace and support you need after this.
Im so sorry this happened to you, this is a horrifying situation. I hope you all are ok and are able to recover from it ❤
You guys handled this so well, and are still able to stay positive. You all were able to learn from a situation likes this, and that is amazing and a great way to make the best of things. I hope you all are doing fine ❤
At first I thought it was a joke, but I’m just so heartbroken for you! This is terrible!
Same. This is just awful.
Was thinking maybe a large python got out and trashed the place, sadly it was a human (use to term loosely). Shame there's people that can't leave things that don't belong to them alone.
Yeah I thought a mouse broke in
They're most likely ensured. means payday for them. I'd be a LOT more pissed off.
I was hoping it was a joke
Hi there, the accordeon gate should be installed on the inside of your business in order to delay the thiefs from the moment the alarm counter starts when the door gets busted/opened.
It will give the thieves less time before the alarm starts.
The way its installed right now, once the thief cuts through the gate, and bust the door, they still have as much time to rob the place before the alarm starts.
I'm so sorry this happened. It's so violating to have your place broken into. I hope you talked to your security provider about why you weren't called out for the alarm?! This is a traumatic event, please take time to process and heal from this. Take care!
You could always put plants in front if you really want to hide the gates, make them more like the Zoo! Sorry this happened to you guys, glad all the animals are safe!
Absolutely fantastic idea to hide the gates when open. ❤
Or the realistic vines they put in the enclosures!
Thats a good idea!
So sorry this happened to you guys! Glad the animals are okay and nothing further was destroyed, thank you for all you do!
@@annsDreamcore-wierdcore 😯 😮
Wow
@@annsDreamcore-wierdcore she's probably been really busy due to the break in. Don't be inconsiderate
Love you guys!
I’m so sorry this happened to y’all
Some good notes based on other comments:
+The thief may have checked out the store earlier that day.
+If you guys have a partial fence around the store, maybe complete the fence (do a fence fundraiser!) the gate could be closed at night (they would need to scale and are more likely to be seen) and you could have a lot of motion sensor flood lights.
+You could add some random light timers in the front shop? The lights would turn on randomly 2-3 times a night for only 10 or so mins, and a random thief may not want to risk it.
+if you need to keep cash overnight have it in a secure, bolted down safe. Maybe even cover the safe at night to make it seem like another animal enclosure.
+Also I know this is an unpleasant thought, but please make sure you and your staff are never alone when leaving the building, especially at night! And please make sure each of you has some sort of defense tool, mace, tactical pen, pocket knife etc.
Maybe also a decoy safe? As a time sink until the cops arrive ( trackers inside?)
I know it's not a funny situation, but I misunderstood your recommendation of mace (I'm assuming the spray) as a mace the midevil bludgeoning wepon
@@annikahstebben4425 i mean, it would technically work, just not quite as practical as the spray with how bulky maces ive seen are
@@annikahstebben4425 Ya know that would work too. Good intimidation tool
Guns maybe? Home defence type of thing. Although I don't know what the state law says about that.
Hope this helps, been following you two for a few years now, i learn a lot from you about reptiles and other things discussed on this channel. This community is great and i hope everything gets over with. Robberies are devestating, hopefully the person gets caught.
Big hugs from norway
❤
❤
You're so sweet
@@Kaede-Akamatsu Its the least i can do after what happend. These 2 are wonderful, and im wishing them the best recovery.
❤
Even though im a lurker, not sub, I watched everything from the begining of your videos and im devastated this happened to you. I honestly would cry if this happened to me. I hope that everything goes well with you guys much love!
Heres a heart because Emily didn’t heart your comment
❤
Wow I’m so sorry you guys are having to go through this. Every pet store I have worked for has been robbed at least once. The last guy got caught because the birds he stole still had their numbered leg bands on. I hope you guys get justice ❤
I know it won’t compensate everything that was stolen, but I will be buying a t-shirt to help cover the loss. Love your channel and so happy the animals were safe!
Now I want another Snake Discovery shirt❤❤❤
They almost need to do an isopod shirt for the cause. Have all the proceeds go to the upgrades.
So sorry this happened to you guys 😞 Sending lots of love to you both, those poor isopods that got disturbed and to your staff. And healing vibes to you all and to the individual that was offline enough to commit this crime. 🙏🏼
Thank you for donating to them, that is very kind ❤
@@veledwin1 and extremely gullible considering it all fake
@@cured_bacon647 how do you know it's fake? Do you have proof? And if it is fake why would Emily and Ed. Two people who have spent 3, almost 4 years working on their store, purposely fake a break in for some views? (Not to mention the cost of the damages is a lot so there's no way they would fake something like that for some views). You clearly don't know who snake discovery is if you think they faked this. Yes they didn't have many security measures but that's because their store has been open for almost 2 years and no one has broken in, so you know when your store that you spent almost 4 years of your life on doesn't get broken into for almost 2 years you would think that it's never gonna happen or it's not gonna be huge. Now the stuff the dude stole was probably quite a bit (considering it was a money box and had money in it) so it was kinda big but still. And it's also their contractors fault for not putting in the gate and fence. Go research on stuff before you comment dumb things like this, also don't comment on a person's break in story if you don't know who they are. Especially if they're someone who would never fake something like this 🥰😘
You are too kind! Thank you ❤
@@cured_bacon647 sh
That is really low. Some people deserve bad karma their way.
Sorry that happened guys. Im just glad they left the animals alone.
They did not mess with the charity thing though, so it could cancel out the bad karma, unfortunately
I hope they got struck by lightning
@@theviking1359 probably didn't even notice it, or it wasn't worth his time.
Ya know- he kind of deserves getting kicked in the crotch by everyone he meets- and everyone he talks to calling him a jerk-
@Capital J well said
this is the most donations I’ve ever seen in a comment section, I wish I could donate as well. what a beautiful and supportive community. I’m so so sorry this happened to you guys, you’re so loved)):
As someone who lives in a very high crime area and country (South Africa) I'm sorry this happened. It's traumatic and violating, please see a therapist if you can, it might not seem like a big deal but it can REALLY haunt you and cause PTSD, so chatting with someone about it is really helpful. A tip (again as someone who lives in a super high crime area): infra red beams set before entry points are a great deterrent as they trigger the alarm before the robber can even start attempting entry. A lot of times they give up because it cuts into their time badly as armed response will get there faster than they can gain entry and steal. Unfortunately when there's crime in your area, the strategy to make your place the least appealing to break into is the most effective one, as many of these people are simply desperate and looking for an easy target. Times are tough and the pandemic has made the world much poorer. It still doesn't make being robbed any less traumatic though. Best of luck.
Agreed. Definitely set up an appointment or three. Letting Rex roam at night might be a good deterrent too, 'cause you know she'd come investigate any sort of noise. 😂
I mean, they live in Minnesota, a state which, despite having nothing in it, has one of the highest crime rates. Security measures should have *already* been in place.
The only people who leave their money out on the counter overnight are the ones who WANT to be robbed. The money should have been in the back, behind a locked door, in a hard to find and open wall installed safe.
Yours are words of wisdom, from an individual "in the know".
Your compassion is SUPER encouraging, though!
I hope your own life has joy and fulfillment, to match or exceed your compassion ❤🥹❤
Agapé 303
@blobbertmcblob4888 ...like in Rex's or Justin Timbersnake's enclosure? 😂🤣
I hope they have cameras outside at all entrances as well.
As soon as I saw the link for this video my immediate thought was “Oh no are all the animals safe?” I am so glad that it was just cash drawers that were taken. And that your tortoises didn’t get curious and leave the building.
I’m so sorry that this happened to you guys. But I’m glad that everyone {staff and animals) is safe.
same 😭😭😭😭😭😭
Same
Yeah I saw the video image and thought it was a box with an animal in it 😭
So, sorry so this happened! People can be such....son o' a-bees. I'm so glad no little guys got hurt (except the isopods getting a bump on their heads)!!!
An old place I used to work at kept the cash drawers open and empty when the store was closed so if anyone broke in, they'd know there wasn't anything to take.
Much love to you guys!
God bless you
too bad they probably didnt even acknowledge this comment 😕
@@gapnap they're very busy! I fully understand this and no acknowledgment needed here!
Emily is a wonderful creator and animal ambassador, TRULY dedicated and *sincere* in her cause! And if you visit Snake Discovery and she's on site, she's likely out amongst visitors, teaching and getting to meet her followers!
I seriously cannot speak highly enough of her, and I'm only sorry I can't give more!
@@saga2964 dang bruh. so your saying you would give them ALL of your cash?
@@gapnap lol! All or none, eh? No, but a little something...
Im so sorry this happened.
I don't have much to give, but ik every bit helps and u guys are amazing people who deserve love and admiration for all u do! Not the disrespect and violation of being robbed!!
So sorry this had happened. I couldn't imagine how it must feel. I'm glad everyone and the reptiles are okay!
I'm so sorry this happened!
Maybe some Monitors as the gate for extra security? 🐊❤️
Yep, a croc monitor would put a serious hurt on an intruder. : )
A prowling monitor lizard would definitely give would-be robbers some pause.
Ok but Ed's face with the drill at 9:36 perfectly embodied a 9 yr. old boy. I love it
Oh, team... There is nothing worse than knowing someone violated your space. The feeling you get takes so long to shake off. The great news is, they were after only one thing - and they left everyone alone. So sorry. :(
these were my thoughts exactly
Yeah. I had my bicycle lock cut once (at my house!) and the deep territorial fury I felt then suprised me. Cant imagine how a break in to the building your pets are in must feel.
So sorry 💔 You’ll pull through. So glad the animals were not harmed. You got this.
Who robs a zoo?! I'm so sorry you guys are dealing with this.
Desperate and sad people
Junkies needing money for their next fix, don’t do drugs, kids.
Very odd choice of business to target for sure.
Breaking into a zoo isnt all that uncommon. We had issues with that at my zoo where I volunteered. It's so weird.
Probably people who think reptiles are a lot of money (which they are) so logically rob the store for money. Very sad.
I wish I had the means to donate, hopefully insurance can help out!
Good move to keep the boxes empty overnight. I still worry about staff and the animals, but probably wouldn't have to worry so much if the alarms went off properly 😡
We have a solid community here and it's so nice seeing everyone come together in the best and worst of times. Love y'all ❤
Emily having anxiety over answering the phone despite being an incredibly successful business woman is so relatable 😂reassures me a lot tbh
Fr! XD
Phone-phobia is a real thing. I have it. It sucks. I joke, "Instant moron, just add need to use phone," and I feel like a total rubber-lipped, mush-brained dope. Seriously, my brain tends to go blank when people ask me questions when I'm on a phone and I need to ask for info, or get needed appointments taken care of. I fuggin' *HATE* it. Social anxiety of this form is *SO* frustrating.
I'm glad that everyone is ok! I'm so sorry you guys experienced this. Someone breaking into my apartment was one of the most traumatic things that has happened to me. I hope you all feel better.
Seeing the hurt in Emilys eyes makes my heart so sad ... Snake discovery is a happy place. Shame in that theif who stole that from Emily and Ed and the whole snake 🐍 discovery staff!!!! May you find that safe feeling again
I wish I also had something to give, but it’s so cool that this is one of the most donation filled comment sections I’ve ever seen. You guys deserve it.
I can see how shaken Emily is, being robbed is a really violating experience I'm so sorry for you and the facility
Emily:
Handles rattlesnakes and tarantulas and holds an alligator on her lap.
Also Emily:
Answering the phone is really scary!!
MOOD. I also have phone anxiety. The struggle is real.
I hate using my phone so much. One reason is that I can't tell what the other person is really thinking, what their expression is etc. And as I struggle understanding social cues it's intimidating and nerve-wracking at times just trying to communicate as my brain trips over words or struggles to understand something the other person is saying.
Let me email/text though and I'm a totally different person! It gives me time to write and proof read a response, so I'm way more comfortable with it. :D
texting and phone anxiety. it's a real thing! if you know, you know. it sucks, btw. it makes me nauseous, and anxious to the point where i just can't and i have to put the phone down.
Idk man, at least you can see them and learn their body language. Kind of hard to do that with a phone, since it isn’t always the same person, and you never know what’ll be on the other end.
I totally understand where she is coming from.
Yesterday I was fairly cool even when a black widow almost made me freehandle her while trying to keep her from running under my bed. The phone ringing an hour later though sent my anxiety through the roof. Of course I didn't answer it, but just the potential of having to talk on a phone was 10x more threatening.
Yay! The animals are safe! Probably even the Spy Mouse who parkours your merch rack in the dark hours.
I discovered you guys recently through Clint's Replites, who I also discovered recently, and I can tell you guys do such good and important work already. I'm sorry this happened to you guys, what a traumatic experience! That guy definitely smells like poop! 😡
I just signed up for patreon for the month because youtube takes about 30% of donations while Patreon takes far less. I would encourage others to use Patreon or another system that takes less from the creators!
Big hugs to you guys at Snake Discovery and I hope that this doesn't affect you all too much. Keep doing great work! ❤
I hope this helps cover the costs a little bit. Stay safe! ❤️
I doubt they need the money
@@steviezsreptiles5715 they probaly dont need it but its a nice thing to do
I'm so sorry this happened to you all. I'm very relieved that the animals are ok, even if the arthropods had an unexpected flight... Much love to everyone a SD!
Hope you guys bounce back quick from this!
PLEASE JUST NOTICE THAT SHIRT WHERE THE SNAKE SAYS "Food?" THATS ADORABLEEEE😭😭😭😭
I am so sorry of what happened, I hope things get better soon.
Oh my gosh you didn't have to do that!! You are too nice 😭❤️ Thank you so very much!
50$ that a lot of money!!!! ❤
I'm sorry this happened, but lessons learned, and the best part is nobody and other than the isopods being tossed on the floor, no animals were harmed or stolen
Holy crap ur an amazing human being ur so kind thank you for donating that much that’s really kind!
Your an amazing person!
I'm so sorry this happened to you guys!! But luckily like you said it was only money and some damaged property and no animals were harmed or taken. I hope this helps you recover from this terrible experience. Cheers!!
You are so kind! Thank you for your generosity; you didn't have to do that! 😭❤️
@eye see autumn lol you guys are so happy lol (am I being rude?😅)
(And did I just dig into your guys lil chit chat)
Nvm I.ll leave
I dread to think what would happen if they took the animals
I bet the mouse sent of the alarm! 😅
Security MOUSE!
I am so sorry btw, this should not have happened😢 lucky the animals weren’t hurt 😔
I’m so sorry this happened to you.
Im really sorry this happened to y'all! Im glad y'all have been reinforcing the facility and that animals were all okay. Something y'all didn't touch on much, your alarm company didn't call you? I hope that got dealt with 😅
Hope this helps cover any cost the insurance fights you on. Of all the people I guess I'm more angry because I know you, kinda. At least he didn't take the animals, the exotics trade can be nasty like that. People steal entire birds! No idea how but it's nuts.
Oh my gosh your are too nice! Thank you so much for your generous donation. Yes, at least the animals are safe!!
Im so sorry that happened to you all! I hope you're doing better now since it's been nearly a year
i still think back on this like "I wonder how that guy would've reacted to finding an alligator staring him down if he went into the zoo."
I just can't imagine how someone targets a zoo to rob? Like what the hell? I was worried it was a targeted attack and someone had stolen animals, so like Emily said- big relief that the animals were all safe and this was just seemingly a random smash and grab. Just mind boggling but glad you're all safe and that things weren't worse
There are garbage people in this world. It's hard to empathize with such people, but some people really only care about themselves, and see other people only as obstacles in the way of their own happiness. If asked, they'd ask you why they should care about anyone besides themselves.
Yeah, I was really worried that someone went and either took or tried to take specific animals.
I’m really glad it was just the cash boxes.
It’s 99% likely an addict. They’re usually the ones who do ‘random’ smash and grabs like this. If it was a sober burglar it’s very unlikely they’d target a speciality store like this, and if they did they would’ve researched to know they could try to steal some pricy animals to resell. I’m so relieved it was just a messy junky who was too stupid to try to take any of the animals. Can’t imagine how devastating that would be for the SD family 😣. I’m glad they’re getting the entrance extra secured, and maybe they can train the mouse as security haha.
Super grateful that the animals weren’t harmed/taken.
Because it has money like any other business
So sad this happened. We were there last year. Hope this helps.
Thank you everyone who's donating! I'm not in a position to, but it makes me so happy the community is banding together and helping out. Snake Discovery is amazing and they deserve it. There's one bad person here, and thousand people trying to make things right.
Every night when the last person leaves, have them hide an apple airtag in each cash drawer just in case. And get an alarm company that contacts you when the alarm goes off, otherwise what's the point?
So sorry to hear that you've gone through this, you of all people. But if you can live for three years with an alligator in a baby pool in your house, I'm sure you can recoup from this too. I believe in you!
If you see this, feed Rex a treat in my behalf.
Or don't. I'm not a cop. (but it would be lovely)
so sorry this happened, im so happy the animals are safe and I hope you get everything with the alarm company figured out
I hope his helps! I glad no animals were harmed. You definitely do not deserve that happening to you.
Thanks!
You can change the writing of it you know
can we just take a moment to appreciate how clam and stable they were throughout the video 👏
also the part where emily was afraid of phone calls and never wanted to pick up another one couldn’t be more relatable 😂