Delivery fail: Customer doesn't understand his driveway is too small to fit the decking HE ordered.
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- เผยแพร่เมื่อ 30 ก.ย. 2024
- so we pull up on site before we were able to cut the GoPro on the customer was outside waiting for us to begin to tell us that he wanted material put as closest to the house as possible but he has a short list of options. He had a teeny tiny driveway with the tree in the middle of his yard and not really much space to wiggle and not much space for error either. We had to keep explaining to him that the material comes off like wings on the airplane and he insisted that we could get the material where he on the clearly from the video that last minute compromise and he brought out some extra damage for product placement to the best location we can get. As always thank you all so much for watching Make sure you leave a like comment subscribe hit the notification bell make sure you select "all" so that way you're notified whenever we release a new video!
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I have a construction company and use delivery drivers all the time, it’s amazing how helpful they are when you’re not a pain in the ass 😂😂
When being nice to others becomes the exception instead of the rule, we've failed as a society.
@@Headcase0570 amen
It cuts both ways. Very true.
This "driver" could use some customer service skills training.
@@mudslanger6577 he is doing his job.lol just because the customer wants him to risk his job doesn't mean he is bad at it.🤣
I remember when I ordered my garage...l had the pad poured and was told the garage would be there the next week...one 24 foot long bundle about 5 foot high by 8 foot wide. BOOM!!!! it came on a tilt bed trailer and the crew was there waiting...they had the bundle broken down in about one hour...garage up in about 6 and cleaned up and ready to go an hour later...Its best to leave it to the best....
No one cares
The same can be said about your post.
@@joeknowz4898 …….Joe welcome to the work ethic of the good ole US of A
@@thefrase7884 Yes. thats the shame of it....its only gonna get worse...Would you like fries with that....HMMM which is the fry button ??? Alexa ...which is the fry button ???
@@joeknowz4898 or asks if you'd like utensils with the order. You say yes just to get an order with no utensils.
What part of curb side delivery don't people understand lol. If they prefer the load in the rear of the home it's time for the home owner to flex his muscles and start carrying load piece by piece to the project.
It's always more interesting to see the discussion with the owner when they can't seem to grasp the laws of physics preventing you from accommodating their wishful thinking about your ability to Houdini their delivery to where they would like it. At least I can use my imagination based on your text and having watched your always humorous handling of previous customers!
I had a hot tub delivered recently. I knew it said curbside and I was OK with that. ( I read the details when I ordered it!!) I was nice to the delivery guys and gave them a tip, and they had no problem helping me get to my backyard!! Niceness pays off to delivery people!!!
Indeed it does. Especially if they can actually get access to the drop off point with their equipment.
The customers always want you to do the impossible . But when things don't workout like he demanded and shit gets broken, it's always the truck driver's fault .
Wow! You guys almost come to blows! I thought he was going to get a gun or a bat or something! How come no one called the cops? Someone could have gotten killed! Thank God you’re ok!!
Love the sarcasm in this comment.
Most "irate" customer I have ever seen - lol
Totally agree. The clickbait was strong in this title
Couldn't you just remove all of the trees and move the house to put it in the backyard?
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Shoot yeah, then put it back.
Public: "I'm a cheapskate who pays for kerb side delivery, but I expect it to be delivered to my backyard".
No, it is" I've been duped by the salesman" who sends a truck too big to drop off product. A flat deck 2 ton would just back in the driveway and drop it at the back. Does this elderly customer look fit enough to haul all that by himself to the back yard?(notice the splints on both his elbows).
@@crzy11000 I use to do deliveries myself and it amazed me how many people wouldn't measure the furniture vs garden and front doorways then moan at me because I couldn't get it in. I use to tell them they should have planned and enquired exactly about the delivery options and what the delivery people would exactly do.
@Augy 😅🤣😂 he had Kermit on his mind
@@crzy11000 too*
Curb*
I’m always amazed at the huge space between these houses.
Here in England we are squashed together like sardines!
Brilliant machines as well as a thoughtful methodical
Delivery driver.
I’m really enjoying coming along
For the drive.
Thank you.
Those yards aren't even that big by our standards 😂 they might be on a half acre. MIGHT
Edit: went back and looked again, I'm fairly certain it's less than that. Somewhere between a quarter and a third is my guess
In American cities the houses are stacked pretty much close enough to hand something to ur neighbor thru the window but in small towns we have decent yard space
@@EZchairchillen thank you for your reply!
@@arizonatea3734 America is huge compared to tiny England, thanks for the reply!
Houses today are different in the USA! We’ve typically got good size houses going on postage sized lots! In a lot of housing developments, you can shake hands with your neighbor, and never leave the house! Couldn’t pass a bike between them. Today, those houses you describe are the rarity!
I have been there too many times to count. My employer finally got a Moffett that had the 4 way option where you could turn the tires sideways and crab down a narrow alley or drive. But even that doesn't always please the customer.
I got the crab walker. Trouble is, which I learned the hard way is I got the product in there, but didn’t have room to get the forks out😂
@@jdsparks100 Yep that is exactly what I have run into too!
Best you could do given circumstances. Customers MUST be realistic.
It takes special people, like you to make it happen. Good job hang in there
Oh come on, you can't get that 12' wide shipment up the 6' wide driveway?
You can if you have a tilt bed truck or proper machine to do the job you were hired to do.
@@crzy11000 hmm.. "proper machine to do the job you were hired to do" to deliver curbside?.. seems like he has that equipment .. and did the job he was hired to do
@@Jasterthemaster He has the proper machine to deliver to a store not a residence. That said it is the fault of the retailer to send a truck like that for residential deliveries. They should send a proper size truck to get the product to where the product is needed. A tilt bed tow truck sized vehicle could set all these deliveries in the proper place for the customer
I find it amazing how poor some folks spatial awareness is.
I live up in the mountains, my driveway is 165 feet long. Nice and wide absolutely nothing in the way wide apron two lane road and I often wonder why some stores knowing the area send an 18 wheeler up to deliver mattresses frames and the like, It's not often, But it has happened I once drove my car down and loaded the stuff on the roof to bring up myself, That driver was going to carry that stuff all the way up by himself and I was not gonna let that happen. I figure he got the stuff close enough to me. No problem taking my stuff to the house...Now I know why everyone in the sticks drives pickups. PS i still tipped the driver.
Greetings Brother, that cat must have the oldest pad on the block, they never think, it's as big as the house. This week end I tried 30 minutes to mount a tire to wheel, even went to machine, almost frustrated, reexamining the situation put me correct as I'd been attempting to mount a tire one size smaller. Now I've got to refrain commenting on the clueless.
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Why isn't any of this worked out in advance by the homeowner?
If they need a drop close to the constitution site on their property, then that's a detail that should be worked out before they even place the order.
If they are told that the delivery is curbside only, then either don't go through with the order, or figure a way to get it to the site.
Or find a company that can do both...
Looks like the best part of this job for me, would be between destinations !
For some reason these are my favorite channels, seeing people work and doing their thing is so interesting.
I've been an Uber driver for over 7 years and I come across some crazy stuff from day to day, maybe worth to start a channel too.
Useful to see things from others side of the deal. Also to see the challenges of the job.
You told him or her and he or she didnt listen just leave it on the curb and let them handle it from there you did your job.
Just say HE, because that's what was in the video
It was just another routine delivery... You know, because they are "all the same", right? Lol
I know why you would post such a mundane "drop off and go" video...
They are UNICORNS!
Any driver knows how rare you get the truth about a stop is.
"Plenty of room for a truck" is a 25' road with parking on both sides, and a 90° turn at both ends.
"It's straight in off the street"... And a 45° up/down hill slope.
And the list goes on...
I drove a straight truck for lowe's and most the time it was a problem getting the stuff into the site
Big Ups to your skills. I did similar deliveries for HD down here in Norfolk VA area. Tight streets, no place for a 40 trailer to be transiting. At times, was a mile away & drove order on moffett/lift to customers driveway. Got tired of HD reps assuring customers we could put entire order in backyard or some place a Moffett lift could not fit in or not access. Now I deliver block, bricks, mortar & rarely have issues. Yours video quality is great& your commentary is spot on, without the expected profanities. Keep it up. This helps the public understand the job so much better.
We miss the profanities!!! 🤣🤣🤣😅😅😅😅
Been to norfolk alot and VA Beach that sounds terrifying 😳 fuck that shit
Does anyone know another delivery channel like this? I don't know any now he has stopped :(
No we don't... it's all the same and it's tiring...
Used to work for the power board and was the guy who cut your power off when you didn’t pay. I went through this scenario about 10-15 times a day. Had 4 guns pulled on me in the 8 years I did that job.
So, how many of those that pulled a gun on you went to jail? I'm hoping all of them .
@@brianlanders5306 none of them as crazy as it sounds.
@@brianlanders5306 Many times there is a trespassing issue at play and other issues. I live in AZ, had a mix up once and had a guy like this at my door wanting to shut off the power. Told him I didn't know what the deal was but happy to pay the amount and sort it out later. He couldn't take payments which was fair but I had two babies in the house in the Arizona summer so he wasn't going to be shutting my my power either (they don't allow it in 6/1-10/15 anyway but this was just before that and still over 100 out). At first the dude said he'd give me an hour, then I caught him trying to sneak into the back yard which just insulted me and made me have no respect for him. I didn't respond kindly to the deception, he called the police, they sat out there trying to figure out how to let him trespass for like 30 minutes before my wife returned with a receipt the bill had been paid. Had it happen with a repo guy once too (a car left on a property I purchased), after a verbal warning he was trespassing I said I was going in the house to get a gun. He said he had a gun too which got me annoyed. After calling the police I finally said I was charging him a $150 asshole tax and he could come in and get the car otherwise I was locking it in my freight container and we could sort it out in court. He happily paid the tax and we actually ended up becoming friends.
@@ZeroEntropy. should’ve paid your electric bill
Customers are weird. I used to work in videography doing wedding videos and I remember people would be like "Yeah so we wanna begin up in the clouds, just like soaring through the clouds and then the camera pans down to the middle of the ocean where my fiance is on a deserted island all alone...but it signifies that she's the one for me..."
And I'm like "Bruh, we're a local business. This camera is my personal property and we edit the videos in the boss's garage. We don't have any planes or ships."
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All I got to say is that I'm sure glad that I am retired and don't have todo this sh^t anymore!
You the dude doing the ordering now 😁👍🏼
LAzy bumn!
Awesome 👏 I say that all the time!
@@SuperPenguin5495 Yep!!!
@@DMWBN3 900Sq. Ft,. deck added onto the house last year so YEAH!
When a neighbor did something considerate like moving their car like in this situation, not a big deal really, I would ALWAYS bring them a plate of cookies, maybe even a bottle of wine depending on extent of the consideration. Goes a long way down the road.
Crab Walker is an awsome tool for these decking deliveries.
Gotta have it. Time is money. You couldn't and shouldn't do that job without it!
Yeah, most people aren't built for the decking they need/deserve
At the lumber yard I worked , the moffet wheels would also turn sideways.
Those are cool
Poor planning on the buyer's end. How did he think would would deliver something that wide down that skinny little driveway?
Some people never figure out you can't put 10 lb's of stuff in a 5 lb's bag .
Nice job! You did the very best you could do with the conditions you were given to work with.. awesome
The customer never seems to think of physics or dimensions until the delivery driver has actually shows up. Then it’s “wait while I try and figure out what I should have thought of a week ago, in the process of
5 min.”
I used to deliver flatbed loads for Lowes using the Moffett was cool in the winter
You would slide the forks in the chassis lift up and when you went to pull it in the forks would slide out from the ice could be a little scary lol
Horrible customer service...your always in a rush to get it off the truck. Not once do you walk up greet the customer and walk the area!
I worked in industry and customer service. Some people are not comfortable with being friendly or professional. Those people are allowed to have jobs that maximize other skills.
Cheap, fast, right, personal... pick two or three.
@gwenrichard7507 What are you saying?
I like how the "contractor" tells the homeowner, you can save money by you pulling the permit, and ordering the materials, homeowners have no clue!!!
First n content. Love your cool attitude even with disgruntled customers. Seems like so many side roads are too small for a big rig and trailer plus they are very long. Non truckers have no clue. Good work.
how much is the rental on that penske?
$700 a week +/-
You do what you do in a professional manner, and some customers seem to get it.
So just another delivery…..what was the fail? Second time I watched SD&TS TH-cam video, and now the last. SMH
Anyone else get that St. Jude Commercial?
Man St. Jude Children's Hospital is amazing.
I trained Moffet Drivers for 12 years and you do a really good job. One thing though....I notice that you tend to leave the rear tire of the moffet turned instead of straight. If you hit an angle and it hits the pavement, it can and will break off instead of rolling. I always stressed this to my Drivers to straighten that tire before lowering the Moffet. Just a word of advice.
That's why we don't leave the weight on the chains because there's too many inconsistencies and different various road grades that if we left that back tire down it wouldn't fare well
Thanks for the info. I do this exact same job and was never told why the tire should be straight after being recmounted. Makes sense now. Lol
Amazes me how many people are so arrogant and ignorant they make an order then act surprised when it's curbside and big, despite all that being on the order when they place it. You have a lot more patience than I do, I just tell people to RTFM next time because I've got way too much to do.
We had the roof replaced, hail damage, the Crews Boss wanted the drive way cleaned for the Roofers trailer, we’ll 2 cars run, but the 2 cars near the garage don’t move, we are working on them, two days later they came back and told my Mom they could move the cars my Mom said NO, so it rained for two days, then the Roofers came I moved 2 cars, and they backed the trailer between my house and the neighbors no problem. The finished in 8hours…
I sure could have used that strap windup doohickey when I drove truck. Pretty cool!
P.s. Especially when they are rusted up
I delivered for both home depot and Lowes everyone wants something for nothing. They don't want to pay what it actually cost to deliver but want to bribe the driver. And it always happens the driver gets fired
I kno your hd moffetts dont crab so u do great jobs curbside...which these people refuse to understand. Only wished you'd open those forks more for those trex drops.
could you turned the decking long ways,, and shove it down the driveway?
Ya then the decking gets messed up some how and he gets the blame. I wouldn't have even put it that far in
@@steveneumeyer7926 Thank you Steve
That fork truck is a pain in the arse. Crane truck is better for kerb side delivery
i ran weel loaders and trcaks loaders dozers and backhase and dum trucks i wood not put up with that have fun my reeding not to or writing
Moffetts are cool, but i will never understand why they are a moving mast vs a reach carriage. They get waaaaay too tippy with rhe mast all the way out and a load on the forks!
Is it me or is there a very common issue in most your videos? I am speaking of you inability to tactfully communicate with your customers. I was a driver in several different industries all of which required me to deal with other human beings. Not all people are suited for this, perhaps you are one of those unfortunate few. Show up at my place with your attitude, I'd be forced to fix you
Wow this is another cluckbait title. What are you really doing bro? Uploading the same videos from a year ago without adding new content and clickbaiting your titles. You do realize that people will watch your videos with honest titles right?
without crab walk some moffetts can not get through tight driveways
I would make sure my lumber was going to be delivered by a tilt bed truck that could back up to as close as possible to my job. A forklift delivery curbside just doesn't get it.
Haha i drive a concrete truck and home owners are so clueless...they dont understand that my truck will bust their driveway, and that ill tear up their nice sod lawns...best of all that we dont form up pour and finish the side walk that they krdered concrete for...🤣🤣🤣
They always I didn't think it would be such a big truck. Or why such a big truck for just 1 skid. You can back in to my driveway not. 83ft long. They think we are local truck. I run 3/4s of SD and ND. Like this week 26 stops
We have a job opening where i work for this kind of job ... Central Fla ...
If you stop calling people bud they might get less pissed off. A term normally used for children .. I know it pisses me off when contractors call me bud
You know you could rent rollers to set that on and roll it down the driveway, set it on the rollers in the road and maybe push down the driveway.
He can just use a dolly if gets the load sideways put the dolly on the back and push the load from the front I'm putty sure that will be more inside the driveway.
Did you" nic " it with the forks when you reversed out , because of the incline ? The package was strong enough ? ? ? , You are a good man , as usual the problems come from the suits placed in front the computers , " oh yes sir , our driver will help you , yeees sir , he can do anything "
I get so tied up inside about deliveries that I go nutty trying to make life easier for the person delivering my stuff.
Yes but leaving the forks spread for being on the truck is not the best way to handle that material..the forks should have been spread to outer limit .
If people would be more cordial, the world we be in a better place!
I'm glad I deliver to CDC's and not to joe public!
i hate moving decks, they always try to slide off the forks, especially over here in hill country
If their not happy with curbside tell them next time order it delivered by Helicopter.
you definitely do not get paid enough & you have not been dumbed down enough to quit....... soon, but we are not betting on a 'date' yet ;)
do you own any of your equipment or just lease it?
Do you have a go pro strapped to your head? Just curious how you filmed the clip.
Nice Job. It's on the property. I've seen curbside put right on the street, curbside on front of property.
Thumbs down for the clickbait title in fact that's the last time I watch one of these. I'm out
at what point was the customer even an issue here. When did he dispute the placement? Drama.
Dude, great patience! Customer wasn't a a Kevin either so that helps!
You need a sideways driving prinston
The wood an stuff was not put in the rite spot. The post are now the rest is on your truck
GETER DONE.
What a pro .
Lol that dude inverted the dip, love the vids, keep them coming..
Quit complaining, or do something else.
Just finished work. So my day is better. Hope you are have a great day too. Keep up the good work.
what camera are you using?
That delivery definitely had a small driveway that wasn't meant for a delivery like that
Yea, His name is definitely Karen...
What part of the country are you guys from??
Man, the crap you deal with...
Where was the not understanding part?
Seems like the customer was completely chill and had no problems understanding anything?
Ohhhhh click bait.....
Got me
The customer actually wanted this decking to go down the driveway into his backyard
Props to you. I did that whole moffett construction life for a year and 2 months. Loved the company. But hates the weather.
Gotta love the people who have you drop the stuff at the back of the lot after it’s rained, and you have to clean up any mud on their street. That is if you don’t get stuck first.
Or going backwards down a hill with a bundle of OSB. That’s the life.
I gave this video a thumbs down because I'm bored🤷♂️ I can't wait for the day my delivery driver rolls up with a gopro strapped to his face, guaranteed to be unaired footage🤣🤣🤣🤣🤣🤣🤣
You'd be surprised
This driver does pretty darn good!!
Y didn't you fight with him? Wtf. No thats not my problem or they don't pay me to do that? Wtf you even told him have a good day? Man who is this? That ain't right. Oh no you killed it at the end. You did tell him its curb side. Dam I was like he didn't even argue. Lol. Anyway today I pulled a d9 dozer and before I got to the drop off I threw dirt at it and spit on it. I felt like fighting you feel me. Rip Joe Rogan 🙏
I don't think he's dead
Very nice work. Good career choice :) well, how is YOUR day going? Mine is alright so far. Still early yet.
Today's been a sketchy one to say the least 😅
I HAD ANY ISSUE I GOT BOSS ON THE PHONE.
You always use full decks for such small loads....seems like overkill or just stupid...
Are you referring to the size of the trailer? How many trailers would you have to have to size it to the load? Also, many times there is more than one load at a time on the trailer.
Driver sounds like Dan Connor.
You can do any better than that there bro
I've watched a bunch of your videos now they're very interesting but your titles are misleading you're suggesting conflict in your titles where there isn't any. Basically, nothing to see here.
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I can't exactly relate to this, but we did just have a customer put diesel in the hydraulic tank on one of our Skidsteers today. So that's fun.
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@@SaffordDelivery Does it have a cap screw on it? Yes, did it also say "Hydraulic fluid only" on it? Yes. But did it have the little symbol for hydraulic fluid on it? Also yes.
Lol my boss did that once, first thing in the morning, he didn’t sleep well the night before, was about 2 gallons of diesel into the mini skid steer before he noticed. Luckily he did notice though. Took an hour to drain and refill the hydro tank, but we got our laughs out of it.
To be fair on that skid steer the hydro an fuel caps are located symmetrically, the only difference really is the hydro cap is metal… maybe they should put a secondary release mechanism on it so it’s harder for the uninitiated/new guy/tired boss to mix up.
@@randomguy3281 Well on our bobcat Skidsteers, the Diesel cap is in the back, have to access it by opening the back panel, and the hydro cap is on the side of the machine with a little screw through it and clearly marked.
My boss pulled the safety levers to the safety door release and tried to pretend he didn't do it becouse he didn't know how to open it