Engineer here. I think the priority here should be to release the revised filter assy unit to market, as any lint escapement deeper into heat pump unit cannot be ‘cleaned’ without disassembly. Don’t know why the sealing the filter circumference with heat resistant sealant is discouraged. If the reduced air flow due to higher pressure loss across the filter is of concern, just retest for drying function and durability with the new configuration.
I'm very meticulous when it comes to maintaining my machine. What I found works really well is I use an air compressor to blow off any lint. Cleans it way better than what's shown in the video. I've done them both
We recommend closely following the cleaning instructions as stated in the Use and Care Manual (spklr.io/6057SGF3) starting on page 19 in the "Filter Compartment" section.
Thank you!!! You just made me remember I forgot we recently got a compressor tool that blows the air but not the cold can type if that makes sense 😊 Like a blow dryer but cool air and stronger. I have never enjoyed doing laundry until now. I've kept up with folding too! 😊 I’ll give a review soon but so far I love it and figured out how best to use it for us. Call me crazy but I got 2 combo machines and put them side by side inches apart. The deep gray color is so slick looking. I really appreciate your tip and I could always step outside to use the air blower out there too 😊 I am going to go try that. I also need to check if my narrow vacuum piece will fit to use that too. I do have a manual cleaner tool too so that’s a good tool to keep near the machines hanging on a wall hook. Thanks again reminding me about carefully using an air tool on my deck 😁 (tip- about drying. For me the towels button is a higher dry instead of the normal button that is a medium dry. The normal button works better for me with maybe t-shirts but usually pants are in the wash with shirts or towels or linens so I’m usually using the towel button I think it is) I am checking though if in the app I can make my own settings as I like normal for wash, but higher for drying which would be maybe a custom setting. Thanks again!
And i agree now they are recommending brushes and vacuum attachments to solve their product design problem. I never had to deal with such issues with any of the washer dryer units i owned.
We definitely share your concern and would like to know a little more. Do you mind sending us a PM/DM on our Facebook or Instagram page with your case or service information? Also, the model and serial number of your appliance? If you need help locating that information please see the link- spklr.io/6057ajPh.
Basically, we just said "f-it" on the ability for a user to easily maintain this faulty lint operation and now are showing you the specialty products you need to buy to service (and POSSIBLY VOID YOUR WARRANTY BY DAMAGING THE UNIT DURING CLEANING) it
Are there any plans to redesign the filter to stop the lint from getting past the filter? There are many mods out that do solve the issue, just curious.
Our Combo was robustly designed to be fully capable of handling any lint that may make its way past the lint filter and accumulate on surfaces within the filter compartment while still operating with high efficiency. This is why we confidently offer a 5-year warranty on the heat exchanger. In the Owner’s Manual, we recommend periodic, gentle cleaning of the filter compartment using a vacuum with a slim crevice tool attachment or with our Appliance Brush Set (part number PM14X10056). The Combo provides notifications via the unit’s control panel when cleaning of the lint or foam filter is required. Typically, notification for the lint filter occurs every 5 cycles and notification for the foam filter occurs every 50 cycles. Because of the tech-forward design of our Combo, simply following the regular maintenance and maintenance intervals described in the Owner’s Manual will keep your unit running strong for years to come!
@@geappliances absolute BS. The amount of lint that gets beyond the removable filter it atrocious. And on the left side (pre-filter) there is an ENORMOUS building of lint. and if you just gave us a bigger opening, cleaning everything would be easy but it's super narrow and you risk damaging the fins if trying to clean the right side (post filter), and need a specialty vacuum attachment to get all the building on the left side (post filter) maybe for the $2500 we paid you could just ship up the proper cleaning tools which would save you tons on this 5 year warranty because the heat exchanger would last longer... and longer than 5 years it SHOULD last for the price.
@@geappliances The filter design is horrible. Way to much lint makes it past the filter. The opning is entirely too narrow to make cleaning easy. If you all don't want to fix your design flaw you should ship everyone the brushes and vacuum cleaner attachments.
I have the exact issue now with my Unit and they first sent fast appliance repair team to fix. He comes and says the Heat pump is bad and ordered the part and waited for 2 weeks. Then he calls for another person to help him saying its a 2 person job. On the next visit the second guys uses flashlight and find that there is a lot of lint build up which as a customer there is no way to fully clean. And i use to clean it before every use. So they said fast appliance repair team is not trained on this unit to do the repairs and I need to contact GE to get a GE tech to repair. So waiting again. What i don't understand is how is a customer suppose to clean this unit effectively when its a design fault and crappy product to begin with. I don't GE taking the ownership of this issue and trying to help the customers who jumped on this product.
On my unit I stopped getting lint on the filter and the filter is wet. Clothes are taking a long time to dry. I cleaned the area as shown in the video and cleaned the drain pump filter many times. Also used a endoscopic camera to make sure there's no lint blocking the air flow. What would cause this problem?
Please confirm you have the most up-to-date software version 45.0.8.0. Copy and paste the following link in your browser to view additional troubleshooting tips. spklr.io/6050sede
look inside to the left (use a $30 endoscopic camera from amazon or other that plugs right into your phone, it's skinny and bends) and look towards the back left, it's probably clogged like ours got. Clothes were drying. this is a build BEFORE the filter, faulty design. the machine otherwise is great.
This is my biggest gripe with this appliance! I cannot believe there isn't an additional access point to be able to easily and thoroughly clean the extra lint and hair from this area! It gets wet, cakes onto the hard to reach places, and takes me 45 minutes of switching back and forth between brushes and vacuum attachments to get it kind of clean! It stresses me out and is such a pain! Literally! My body hurts after cleaning this from the contoursion I need to do to get the tool into the right place! My foam filter SMELLS because the dryer never dries my clothes all of the way so if we aren't there to restart the dryer right away then it just sits there with wet lint and stinks! I have to soak the foam filter in vinegar to semi release the smell. The unit produced great results for the first few loads but now we have to use much more detergent to clean the washer smell out 😭 what a disaster!
File a grievance with their customer service group. I ended up getting a replacement combo after multiple serve calls. The lint gets stuck in two places: before the filter housing where this video depicts the impossible access. It also gets stuck deep with the machine once it passes through the flawed filter and condenser fins. It’s impossible to access beyond the condenser unless you take the entire top of the machine off. Such a terrible design!
As another commenter said, the amount of lint that escapes the lint filter and builds up is atrocious. And then asking us to buy bushes to take care of the design flow is also atrocious. Because this is a fairly new concept in the US, I have people ask me all the time what I think of this machine. Cannot recommend with this design flaw. Really we should all be receiving replacement machines, but at least send all of us your brush kits for free.
Are you having trouble with your filters? If so, please provide a description of the issue you're experiencing, so we can better understand the situation.
Im never buying another GE product. The hours i spend cleaning this thing plus all the special equipment needed is insane. i have to clean the entire everything every wash just so i dont get a high temp 353 code. not even a year old and ive had to purchase a whole new lint filter setup because they disintegrate, I want my 2500 bucks back.
Let us further investigate this matter on your behalf. Please send us a private message with a description of the issue as well as your model/serial numbers. Additionally, provide your email and phone number. Rating plate location can be found here: spklr.io/6057QrTJ
Agree 1000% I would have never purchased mine if I had known this horrible lint situation. I wish I can sell this unit off. I spend so much time cleaning caked in lint!!!!
Like a traditional dryer, you will not be able to clean 100% of the lint from your Combo. The Combo is designed and tested to ensure great drying performance, even if there is a considerable amount of lint buildup. Additionally, we recommend that you take a look at this article, which provides more solutions: spklr.io/6051QVZW.
There are gaps on the edges of the filter drawer. If the drawer housing and drawer are redesigned by engineers, the problem will be solved. When we put rubber foam on the edges of the drawer, there is no need to clean it.
We will be sure to share your feedback with our design and engineering teams. Please note, we do not recommend modifying any of our appliances as that is not how they were designed and tested for use.
could you share a short vid or post a photo on your YT account with the mod you used for the rubber foam? The lint passing the filter is horrible. We also have a great building on the left (pre-filter side) which I only found by sticking an endoscopic camera in there to look, and even a narrow vacuum attachment can't get it, it needs to bend to the left and then go down that up filter which brings the air and lint up the actual filter... it's just slowly builds up on on the turns and corners. we love the unit otherwise, but the lint buildup is concerning (fire hazard).
When I clean the filter area I see water condensation drops at the rear of the compartment. Is this normal? Also the cleaning brushes have a rubber tip on them that do not let you reach the rear of the compartment effectively. Do you sell a vacuum attachment for this?
Hi again! Anytime a wet load is going through a high spinout, there will be an opportunity for some moisture to circulate through the air system and land on or around the lint filter. This is normal and goes away while running a dry cycle. We do not sell a vacuum hose attachment. However, small attachments such as the one on a vacuum will work! Multiple online retailers offer a vacuum extension as well.
I see water condensation drops at the rear of the filter compartment when I go to clean the area. Is this normal? Also the two brushes to clean the filter areas have a rubber tip on them that do not let you access the rear of the area good. Do you sell a vacuum hose attachment?
Anytime a wet load is going through a high spinout, there will be an opportunity for some moisture to circulate through the air system and land on or around the lint filter. This is normal and goes away while running a dry cycle. We do not sell a vacuum hose attachment. However, small attachments such as the one on a vacuum will work! Multiple online retailers offer a vacuum extension as well.
@@geappliances put links up to something that will fit on a Shark . I have ordered three different sets and nothing gets in there or attaches, I am taping things together with electrical tape to hold them to the vacuum hose.
absolute BS. The amount of lint that gets beyond the removable filter it atrocious. And on the left side (pre-filter) there is an ENORMOUS building of lint. and if you just gave us a bigger opening, cleaning everything would be easy but it's super narrow and you risk damaging the fins if trying to clean the right side (post filter), and need a specialty vacuum attachment to get all the building on the left side (post filter) maybe for the $2500 we paid you could just ship up the proper cleaning tools which would save you tons on this 5 year warranty because the heat exchanger would last longer... and longer than 5 years it SHOULD last for the price. I've taken video and photos of how bad this is (had ours for since summer of 2023 after a pre-order from Brandsmart, and very disappointed to have discovered this lint issue. Aside from that... we love this thing... so it's bittersweet. Maybe it's time to blog about it so they fix the filter and send us all new ones (also need the correct vacuum attachment to clean the left (pre filter) side for the building that doesn't reach the filter itself. it's hot and humid in there, lint builds up... just make and access door.
We understand an issue with lint would be concerning, and we want to help. Our Combo was designed to be fully capable of handling lint that may make its way past the filter and accumulate on surfaces within the compartment, while still operating with high efficiency; this is why we confidently offer the 5-year warranty on the heat exchanger. The manual (which you can view on our GE Appliances website when you look up the model number and go to the product page) discusses gentle, periodic cleaning of the filter compartment, and the Combo provides notifications when cleaning of the lint or foam filter is required. Because of the Combo’s design, we would expect that simply following the maintenance described in the manual will keep your unit running well for years to come. If you’re still concerned about the lint you’re seeing, please send us a private message over our social media (such as Facebook or Instagram) with your contact information and the photos and video you mention. We can certainly look into your situation further.
I am having this headache. There is lint in pretty much every nook and cranny. I have lint stuck between the blue rubber ring and the actual basket. Since we paid $2200 on this I have been taking emptying out the lint trap after every wash/dry and not just when the machine tells me too. I have recently looked inside where the lint filter is and could not believe the lint build up specially in the left area. We have a similar brush like the blue brush but unfortunately the top part where the brush is just not strong enough to remove the lint. We have tried an air compressor, swiffer dusters, this weird arm pick up tool, anything we can fit in the opening but nothing can reach well enough. I was able to get one chunk but not all of it.
Our Combo was robustly designed to be fully capable of handling any lint that may make its way past the lint filter and accumulate on surfaces within the filter compartment while still operating with high efficiency. This is why we confidently offer a 5-year warranty on the heat exchanger. In the Owner’s Manual, we recommend periodic, gentle cleaning of the filter compartment using a vacuum with a slim crevice tool attachment or with our Appliance Brush Set (part number PM14X10056). The Combo provides notifications via the unit’s control panel when cleaning of the lint or foam filter is required. Typically, notification for the lint filter occurs every 5 cycles and notification for the foam filter occurs every 50 cycles. Because of the tech-forward design of our Combo, simply following the regular maintenance and maintenance intervals described in the Owner’s Manual will keep your unit running strong for years to come!
We recommend periodic, gentle cleaning of the filter compartment using a vacuum with a slim crevice tool attachment or, you can clean it with our Appliance Brush Set (part number PM14X10056) which you can purchase here: spklr.io/6057x6bU
Machine is great but the regularly lint cleaning kind of sucks. We have a baby, so a combo is a must. If anyone sees this, Samsung has just released a combo heat pump unit that is much easier to clean. It also automatically opens the door to let the cloths dry after the cycle. Recommend to go for that unit instead.
For the price you pay for this all in one unit the specialty equipment should be provided for free. I’m not gonna hold my breath, though waiting for mine to come in the mail.
We would not recommend using water for cleaning. We would suggest following the cleaning video guide and tips below. There is a link to an article that we have that will explain in detail how to clean that properly. spklr.io/6056U7p0 Clean the Heat Exchanger: -Brush off any lint that has accumulated on the fins by moving the brush up and down and also by spinning the brush. -As needed throughout this cleaning, slowly pull the appliance brush out of the lint filter opening while standing off to one side and being careful, as lint may become airborne when the brush bristles exit the opening. -Clean the brush by shaking it into a garbage can or outside the home. If any lint remains in the brush after shaking, pull it off with your hand or a towel. -When done cleaning with the appliance brush, vacuum any accumulated lint in the filter area using a narrow attachment, being careful not to bend or damage the fins of the heat exchanger. -In addition to the extension provided with your vacuum, you can use longer extensions that will work better to reach all the areas of the lint filter compartment. These longer vacuum extensions can be purchased at multiple online retailers.
GE has a poor design. There are solutions out there to fix the problem and make it operate the way it should. Lint Bypassing a lint filter is sort of ridiculous. I have used the solutions out there and have 100% resolved lint collecting on the coil. People are going to do more damage trying to brush a aluminum coil that they cannot see. What age group do you think is going to go in there and try to clean this? The comment about the machine can run with excessive amounts of lint inside. It is absolutely ridiculous.
Hello - your comments are very important to us and we appreciate your feedback. If we can be of assistance to you, please privately message to us your contact information and details.
You need to redesign the filter to actually catch the lint not let it pass through the coils…I see there are modifications that have been made by other owners not GE…I appreciate the video but there is clearly a major design flaw with the lint filter…
Like many of the people who have posted here, I generally love the concept of the machine and its cleaning. However, the cleaning of the lint is especially difficult because it leaks around the filters. The major flaw in your video is that it does not show an actually dirty lint area. Make this video again with a real world usage of a typical home user. Demonstrate clearly how the lint comes out. Unless your engineers are testing machines with real world loads of laundry from homes who have pets, who garden, have kids, you are not going to effectively show us how to clean the machine. I want a video from you that shows a dirty machine being cleaned. Not a clean brand new apparently never used machine used as a demo of how to clean.
Absolute junk. I have had mine for about 10 months. The wash and dry functions themselves are ok, but not great. The lint and water filters are junk and so time consuming. My dry quality has decreased since I purchased as it is impossible to get all the lint clear up on there, decreasing drying. This is ridiculous for such a high priced machine. Engineer should be fired. The water filter on the bottom is an absolute disaster as well. If you don’t have the machine elevated, there is no way to contain the water as the elbow doesn’t seal. Should be sued for the amount of water that goes behind the machine due to poor engineering on such a simple thing. It’s so dang heavy you can’t move it for clean up either. Don’t waste your time or money. “We designed and tested..” with no input from someone who actually used it.
We appreciate you sharing your feedback with us on this. We encourage you to review the Care and Cleaning Instructions starting on page 19 of the Use and Care Manual (spklr.io/6054Qx0Q) to ensure the Combo is being cleaned properly, as this helps with performance. There are also some troubleshooting tips on page 31 of the same Use and Care Manual linked above, in the "Clothes take too long to dry" and "Clothes are still damp even though the Combo completed the cycle" sections, that will improve your overall experience. If these tips don't solve the issue you're experiencing, please reach out to our service team by calling 833-426-3393 (Monday - Friday: 8 a.m. - 8 p.m. ET; Saturday - Sunday: Closed) to schedule a service appointment. You can also schedule online here: spklr.io/6055Qx0v. We're confident they'll be able to assist you further, if needed.
Machine is great but the regularly lint cleaning kind of sucks. We have a baby, so a combo is a must. If anyone sees this, Samsung has just released a combo heat pump unit that is much easier to clean. It also automatically opens the door to let the cloths dry after the cycle. Recommend to go for that unit instead.
Engineer here. I think the priority here should be to release the revised filter assy unit to market, as any lint escapement deeper into heat pump unit cannot be ‘cleaned’ without disassembly.
Don’t know why the sealing the filter circumference with heat resistant sealant is discouraged. If the reduced air flow due to higher pressure loss across the filter is of concern, just retest for drying function and durability with the new configuration.
I'm very meticulous when it comes to maintaining my machine. What I found works really well is I use an air compressor to blow off any lint. Cleans it way better than what's shown in the video. I've done them both
We recommend closely following the cleaning instructions as stated in the Use and Care Manual (spklr.io/6057SGF3) starting on page 19 in the "Filter Compartment" section.
Thank you!!! You just made me remember I forgot we recently got a compressor tool that blows the air but not the cold can type if that makes sense 😊 Like a blow dryer but cool air and stronger.
I have never enjoyed doing laundry until now. I've kept up with folding too! 😊 I’ll give a review soon but so far I love it and figured out how best to use it for us.
Call me crazy but I got 2 combo machines and put them side by side inches apart. The deep gray color is so slick looking.
I really appreciate your tip and I could always step outside to use the air blower out there too 😊
I am going to go try that. I also need to check if my narrow vacuum piece will fit to use that too. I do have a manual cleaner tool too so that’s a good tool to keep near the machines hanging on a wall hook.
Thanks again reminding me about carefully using an air tool on my deck 😁
(tip- about drying. For me the towels button is a higher dry instead of the normal button that is a medium dry. The normal button works better for me with maybe t-shirts but usually pants are in the wash with shirts or towels or linens so I’m usually using the towel button I think it is)
I am checking though if in the app I can make my own settings as I like normal for wash, but higher for drying which would be maybe a custom setting.
Thanks again!
We are so glad you are enjoying doing laundry now. Thanks so much!
And i agree now they are recommending brushes and vacuum attachments to solve their product design problem. I never had to deal with such issues with any of the washer dryer units i owned.
We definitely share your concern and would like to know a little more. Do you mind sending us a PM/DM on our Facebook or Instagram page with your case or service information? Also, the model and serial number of your appliance? If you need help locating that information please see the link- spklr.io/6057ajPh.
Basically, we just said "f-it" on the ability for a user to easily maintain this faulty lint operation and now are showing you the specialty products you need to buy to service (and POSSIBLY VOID YOUR WARRANTY BY DAMAGING THE UNIT DURING CLEANING) it
Love my one and done! Been a godsend with a new baby! Thanks for these videos
Are there any plans to redesign the filter to stop the lint from getting past the filter? There are many mods out that do solve the issue, just curious.
Our Combo was robustly designed to be fully capable of handling any lint that may make its way past the lint filter and accumulate on surfaces within the filter compartment while still operating with high efficiency. This is why we confidently offer a 5-year warranty on the heat exchanger. In the Owner’s Manual, we recommend periodic, gentle cleaning of the filter compartment using a vacuum with a slim crevice tool attachment or with our Appliance Brush Set (part number PM14X10056). The Combo provides notifications via the unit’s control panel when cleaning of the lint or foam filter is required. Typically, notification for the lint filter occurs every 5 cycles and notification for the foam filter occurs every 50 cycles. Because of the tech-forward design of our Combo, simply following the regular maintenance and maintenance intervals described in the Owner’s Manual will keep your unit running strong for years to come!
@@geappliances absolute BS. The amount of lint that gets beyond the removable filter it atrocious. And on the left side (pre-filter) there is an ENORMOUS building of lint. and if you just gave us a bigger opening, cleaning everything would be easy but it's super narrow and you risk damaging the fins if trying to clean the right side (post filter), and need a specialty vacuum attachment to get all the building on the left side (post filter) maybe for the $2500 we paid you could just ship up the proper cleaning tools which would save you tons on this 5 year warranty because the heat exchanger would last longer... and longer than 5 years it SHOULD last for the price.
@@geappliances The filter design is horrible. Way to much lint makes it past the filter. The opning is entirely too narrow to make cleaning easy. If you all don't want to fix your design flaw you should ship everyone the brushes and vacuum cleaner attachments.
I have the exact issue now with my Unit and they first sent fast appliance repair team to fix. He comes and says the Heat pump is bad and ordered the part and waited for 2 weeks. Then he calls for another person to help him saying its a 2 person job. On the next visit the second guys uses flashlight and find that there is a lot of lint build up which as a customer there is no way to fully clean. And i use to clean it before every use. So they said fast appliance repair team is not trained on this unit to do the repairs and I need to contact GE to get a GE tech to repair. So waiting again. What i don't understand is how is a customer suppose to clean this unit effectively when its a design fault and crappy product to begin with. I don't GE taking the ownership of this issue and trying to help the customers who jumped on this product.
On my unit I stopped getting lint on the filter and the filter is wet. Clothes are taking a long time to dry. I cleaned the area as shown in the video and cleaned the drain pump filter many times. Also used a endoscopic camera to make sure there's no lint blocking the air flow. What would cause this problem?
Please confirm you have the most up-to-date software version 45.0.8.0. Copy and paste the following link in your browser to view additional troubleshooting tips. spklr.io/6050sede
look inside to the left (use a $30 endoscopic camera from amazon or other that plugs right into your phone, it's skinny and bends) and look towards the back left, it's probably clogged like ours got. Clothes were drying. this is a build BEFORE the filter, faulty design. the machine otherwise is great.
@AnotherScreenname how did you get it unclogged?
So are you guys sending us these special brushes for free or what?
We want to help in any way we can with your concerns. We hope you see our recent response to your other post, addressing your situation further.
This is my biggest gripe with this appliance! I cannot believe there isn't an additional access point to be able to easily and thoroughly clean the extra lint and hair from this area! It gets wet, cakes onto the hard to reach places, and takes me 45 minutes of switching back and forth between brushes and vacuum attachments to get it kind of clean! It stresses me out and is such a pain! Literally! My body hurts after cleaning this from the contoursion I need to do to get the tool into the right place! My foam filter SMELLS because the dryer never dries my clothes all of the way so if we aren't there to restart the dryer right away then it just sits there with wet lint and stinks! I have to soak the foam filter in vinegar to semi release the smell. The unit produced great results for the first few loads but now we have to use much more detergent to clean the washer smell out 😭 what a disaster!
File a grievance with their customer service group. I ended up getting a replacement combo after multiple serve calls. The lint gets stuck in two places: before the filter housing where this video depicts the impossible access. It also gets stuck deep with the machine once it passes through the flawed filter and condenser fins. It’s impossible to access beyond the condenser unless you take the entire top of the machine off. Such a terrible design!
As another commenter said, the amount of lint that escapes the lint filter and builds up is atrocious. And then asking us to buy bushes to take care of the design flow is also atrocious. Because this is a fairly new concept in the US, I have people ask me all the time what I think of this machine. Cannot recommend with this design flaw. Really we should all be receiving replacement machines, but at least send all of us your brush kits for free.
We have two of these machines. Please, PLEASE release a redesigned filter assembly.
Are you having trouble with your filters? If so, please provide a description of the issue you're experiencing, so we can better understand the situation.
Im never buying another GE product. The hours i spend cleaning this thing plus all the special equipment needed is insane. i have to clean the entire everything every wash just so i dont get a high temp 353 code. not even a year old and ive had to purchase a whole new lint filter setup because they disintegrate, I want my 2500 bucks back.
Let us further investigate this matter on your behalf. Please send us a private message with a description of the issue as well as your model/serial numbers. Additionally, provide your email and phone number. Rating plate location can be found here: spklr.io/6057QrTJ
Agree 1000% I would have never purchased mine if I had known this horrible lint situation. I wish I can sell this unit off. I spend so much time cleaning caked in lint!!!!
Like a traditional dryer, you will not be able to clean 100% of the lint from your Combo. The Combo is designed and tested to ensure great drying performance, even if there is a considerable amount of lint buildup. Additionally, we recommend that you take a look at this article, which provides more solutions: spklr.io/6051QVZW.
There are gaps on the edges of the filter drawer. If the drawer housing and drawer are redesigned by engineers, the problem will be solved. When we put rubber foam on the edges of the drawer, there is no need to clean it.
We will be sure to share your feedback with our design and engineering teams. Please note, we do not recommend modifying any of our appliances as that is not how they were designed and tested for use.
could you share a short vid or post a photo on your YT account with the mod you used for the rubber foam? The lint passing the filter is horrible. We also have a great building on the left (pre-filter side) which I only found by sticking an endoscopic camera in there to look, and even a narrow vacuum attachment can't get it, it needs to bend to the left and then go down that up filter which brings the air and lint up the actual filter... it's just slowly builds up on on the turns and corners. we love the unit otherwise, but the lint buildup is concerning (fire hazard).
@@AnotherScreennameI placed electrical tape around the edges and it's worked like a charm
@@geappliances your design and testing leaves alot to be desired
When I clean the filter area I see water condensation drops at the rear of the compartment. Is this normal? Also the cleaning brushes have a rubber tip on them that do not let you reach the rear of the compartment effectively. Do you sell a vacuum attachment for this?
Hi again!
Anytime a wet load is going through a high spinout, there will be an opportunity for some moisture to circulate through the air system and land on or around the lint filter. This is normal and goes away while running a dry cycle. We do not sell a vacuum hose attachment. However, small attachments such as the one on a vacuum will work! Multiple online retailers offer a vacuum extension as well.
I see water condensation drops at the rear of the filter compartment when I go to clean the area. Is this normal? Also the two brushes to clean the filter areas have a rubber tip on them that do not let you access the rear of the area good. Do you sell a vacuum hose attachment?
Anytime a wet load is going through a high spinout, there will be an opportunity for some moisture to circulate through the air system and land on or around the lint filter. This is normal and goes away while running a dry cycle. We do not sell a vacuum hose attachment. However, small attachments such as the one on a vacuum will work! Multiple online retailers offer a vacuum extension as well.
@@geappliances put links up to something that will fit on a Shark . I have ordered three different sets and nothing gets in there or attaches, I am taping things together with electrical tape to hold them to the vacuum hose.
absolute BS. The amount of lint that gets beyond the removable filter it atrocious. And on the left side (pre-filter) there is an ENORMOUS building of lint. and if you just gave us a bigger opening, cleaning everything would be easy but it's super narrow and you risk damaging the fins if trying to clean the right side (post filter), and need a specialty vacuum attachment to get all the building on the left side (post filter) maybe for the $2500 we paid you could just ship up the proper cleaning tools which would save you tons on this 5 year warranty because the heat exchanger would last longer... and longer than 5 years it SHOULD last for the price. I've taken video and photos of how bad this is (had ours for since summer of 2023 after a pre-order from Brandsmart, and very disappointed to have discovered this lint issue. Aside from that... we love this thing... so it's bittersweet. Maybe it's time to blog about it so they fix the filter and send us all new ones (also need the correct vacuum attachment to clean the left (pre filter) side for the building that doesn't reach the filter itself. it's hot and humid in there, lint builds up... just make and access door.
We understand an issue with lint would be concerning, and we want to help. Our Combo was designed to be fully capable of handling lint that may make its way past the filter and accumulate on surfaces within the compartment, while still operating with high efficiency; this is why we confidently offer the 5-year warranty on the heat exchanger. The manual (which you can view on our GE Appliances website when you look up the model number and go to the product page) discusses gentle, periodic cleaning of the filter compartment, and the Combo provides notifications when cleaning of the lint or foam filter is required. Because of the Combo’s design, we would expect that simply following the maintenance described in the manual will keep your unit running well for years to come.
If you’re still concerned about the lint you’re seeing, please send us a private message over our social media (such as Facebook or Instagram) with your contact information and the photos and video you mention. We can certainly look into your situation further.
This brush set should have been included with the machine!
I am having this headache. There is lint in pretty much every nook and cranny. I have lint stuck between the blue rubber ring and the actual basket. Since we paid $2200 on this I have been taking emptying out the lint trap after every wash/dry and not just when the machine tells me too. I have recently looked inside where the lint filter is and could not believe the lint build up specially in the left area. We have a similar brush like the blue brush but unfortunately the top part where the brush is just not strong enough to remove the lint. We have tried an air compressor, swiffer dusters, this weird arm pick up tool, anything we can fit in the opening but nothing can reach well enough. I was able to get one chunk but not all of it.
Our Combo was robustly designed to be fully capable of handling any lint that may make its way past the lint filter and accumulate on surfaces within the filter compartment while still operating with high efficiency. This is why we confidently offer a 5-year warranty on the heat exchanger. In the Owner’s Manual, we recommend periodic, gentle cleaning of the filter compartment using a vacuum with a slim crevice tool attachment or with our Appliance Brush Set (part number PM14X10056). The Combo provides notifications via the unit’s control panel when cleaning of the lint or foam filter is required. Typically, notification for the lint filter occurs every 5 cycles and notification for the foam filter occurs every 50 cycles. Because of the tech-forward design of our Combo, simply following the regular maintenance and maintenance intervals described in the Owner’s Manual will keep your unit running strong for years to come!
Agree! We have the same exact issue and spend so much time cleaning the lint which half the time we cannot reach! Even with the brush set!!!
Anyone successfully found a long, thin vacuum extension shown in the video? I can’t find it anywhere for my Dyson.
We recommend periodic, gentle cleaning of the filter compartment using a vacuum with a slim crevice tool attachment or, you can clean it with our Appliance Brush Set (part number PM14X10056) which you can purchase here: spklr.io/6057x6bU
Thanks for vídeo...✍✍✍
Machine is great but the regularly lint cleaning kind of sucks. We have a baby, so a combo is a must. If anyone sees this, Samsung has just released a combo heat pump unit that is much easier to clean. It also automatically opens the door to let the cloths dry after the cycle. Recommend to go for that unit instead.
For the price you pay for this all in one unit the specialty equipment should be provided for free. I’m not gonna hold my breath, though waiting for mine to come in the mail.
Good info. Can we use a garden spray to clean the condenser coil and then do a rince and dry? Is it safe?
We would not recommend using water for cleaning. We would suggest following the cleaning video guide and tips below. There is a link to an article that we have that will explain in detail how to clean that properly. spklr.io/6056U7p0
Clean the Heat Exchanger:
-Brush off any lint that has accumulated on the fins by moving the brush up and down and also by spinning the brush.
-As needed throughout this cleaning, slowly pull the appliance brush out of the lint filter opening while standing off to one side and being careful, as lint may become airborne when the brush bristles exit the opening.
-Clean the brush by shaking it into a garbage can or outside the home. If any lint remains in the brush after shaking, pull it off with your hand or a towel.
-When done cleaning with the appliance brush, vacuum any accumulated lint in the filter area using a narrow attachment, being careful not to bend or damage the fins of the heat exchanger.
-In addition to the extension provided with your vacuum, you can use longer extensions that will work better to reach all the areas of the lint filter compartment. These longer vacuum extensions can be purchased at multiple online retailers.
GE has a poor design. There are solutions out there to fix the problem and make it operate the way it should. Lint Bypassing a lint filter is sort of ridiculous. I have used the solutions out there and have 100% resolved lint collecting on the coil. People are going to do more damage trying to brush a aluminum coil that they cannot see. What age group do you think is going to go in there and try to clean this?
The comment about the machine can run with excessive amounts of lint inside. It is absolutely ridiculous.
Hello - your comments are very important to us and we appreciate your feedback. If we can be of assistance to you, please privately message to us your contact information and details.
You need to redesign the filter to actually catch the lint not let it pass through the coils…I see there are modifications that have been made by other owners not GE…I appreciate the video but there is clearly a major design flaw with the lint filter…
Like many of the people who have posted here, I generally love the concept of the machine and its cleaning. However, the cleaning of the lint is especially difficult because it leaks around the filters. The major flaw in your video is that it does not show an actually dirty lint area. Make this video again with a real world usage of a typical home user. Demonstrate clearly how the lint comes out. Unless your engineers are testing machines with real world loads of laundry from homes who have pets, who garden, have kids, you are not going to effectively show us how to clean the machine. I want a video from you that shows a dirty machine being cleaned. Not a clean brand new apparently never used machine used as a demo of how to clean.
Absolute junk. I have had mine for about 10 months. The wash and dry functions themselves are ok, but not great. The lint and water filters are junk and so time consuming. My dry quality has decreased since I purchased as it is impossible to get all the lint clear up on there, decreasing drying. This is ridiculous for such a high priced machine. Engineer should be fired. The water filter on the bottom is an absolute disaster as well. If you don’t have the machine elevated, there is no way to contain the water as the elbow doesn’t seal. Should be sued for the amount of water that goes behind the machine due to poor engineering on such a simple thing. It’s so dang heavy you can’t move it for clean up either. Don’t waste your time or money. “We designed and tested..” with no input from someone who actually used it.
We appreciate you sharing your feedback with us on this. We encourage you to review the Care and Cleaning Instructions starting on page 19 of the Use and Care Manual (spklr.io/6054Qx0Q) to ensure the Combo is being cleaned properly, as this helps with performance. There are also some troubleshooting tips on page 31 of the same Use and Care Manual linked above, in the "Clothes take too long to dry" and "Clothes are still damp even though the Combo completed the cycle" sections, that will improve your overall experience.
If these tips don't solve the issue you're experiencing, please reach out to our service team by calling 833-426-3393 (Monday - Friday: 8 a.m. - 8 p.m. ET; Saturday - Sunday: Closed) to schedule a service appointment. You can also schedule online here: spklr.io/6055Qx0v. We're confident they'll be able to assist you further, if needed.
Machine is great but the regularly lint cleaning kind of sucks. We have a baby, so a combo is a must. If anyone sees this, Samsung has just released a combo heat pump unit that is much easier to clean. It also automatically opens the door to let the cloths dry after the cycle. Recommend to go for that unit instead.