GE UltraFast Washer/Dryer Combo: My Brutally Honest Review! (Non-sponsored)
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- เผยแพร่เมื่อ 6 มิ.ย. 2024
- This is my brutally honest review of the GE Profile UltraFast 2-in-1 Washer & Dryer Combo! Obviously this video is non-sponsored. My wife and I bought this expensive appliance, and high really hopes. Unfortunately, even though this washer/dryer combo has some great features and potential, we feel it has one major crippling problem that might be a deal-breaker for most people. And this machine is not cheap, almost $3,000! I'd really expect it to work much better. In this video I show you all the pros and cons, and hope this video helps you out.
GE UltraFast Combo (Amazon): amzn.to/42gzM0R
-Home Depot: bit.ly/3SjeRGa
-Best Buy: bestbuy.7tiv.net/gecombo
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Chapters:
0:00 High hopes
0:42 Excited upon delivery
2:15 Setup
3:29 My first load
6:03 The PROS
7:09 The one MAJOR issue
8:28 Then it got even worse
Disclosure: some of the links I use are affiliate links, which means I may receive a small commission at no cost to you. - วิทยาศาสตร์และเทคโนโลยี
Pinned comment for future updates:
-Feb 2024: after maintaining a very strict lint cleaning protocol, the machine is doing a sufficient job of drying our clothes. While I’d still say it leaves the laundry 1-5% damp, most of the time that’s fine and we’re making it work.
-April 2024: This machine SUCKS! Stay far far away. We have been staying on top of every single maintenance tip and trick every single day (I literally manually clean and hand vacuum the lint screen after every single load), and what do you know, loads are STILL left completely soaked after a "drying cycle". Just pathetic. I stick a flashlight inside the "dryer vent" portal, and it looks filled up with lint gunk AGAIN, all over the blue fins, in the back corners, huge wet moist lint clogs, beyond unacceptable. Truly a defective machine that deserves a recall.
At end of video you said you were holding off calling service because you think you solved the problem. Was the solution the modification to seal the edges of the filter?
It's almost like you didn't know you were buying a heat pump lol
You have a one year warranty on this machine. Call Ge they will send a technician to troubleshoot. Mine was a what I call Lemon montage. Ge came to repair it over 3 times. It still didn’t work correctly. I was so upset after 3 months of no washer/dryer. When I called Ge I had no words I started crying. They ended up replacing with a brand new one. Just got it on Monday, so far no problems
Try this game changer - Turn the machine on, hit normal, then select timed dry for 1h 30 minutes. Then press and hold the normal button to save this as default. This completely solved for damp clothes and the machine still uses 1/3 of the energy of our old washer and dryer. I think the sensor dry option is way to liberal in determining when clothes are "dry" and hopefully this is something they can fix in a firmware update.
What is your cleaning lint protocol??
I was seeing A LOT of drying complaints all over the internet about this thing. Then I found a Reddit thread about it and someone noticed the manual said to not have the drain hose more than 7" into the drain and for the fit to not be too tight because it creates a siphon effect and kills the drying ability. There were a ton of people on that thread who checked their drain hose, the installers had just shoved the hose way down into the drain and once they pulled it back to spec, their machines started drying way better. I'm not saying this is the problem with yours, but something for people to keep in mind if they are having trouble with their machine drying their clothes.
Sorry you experienced this problem. We got our GE Profile all in one for around $1800 from Costco last November and love it. As others have posted, we did change our washing habits. Moved to more loads with smaller quantities than less large loads. Wash clothes of similar weight and material seems to help eg jeans with shirts will leave something damp. Since you don't have to transfer clothes, you can set the load up to start at 530 am and you will have dry clothes at 730 am. You save money on the electricity your old dryer used as well as the expense of reconditioning conditioned air that the old dryer vented out of the house. And this unit is much gentler on fabrics due to the lower heat. You will have noticed there is no static in the clothes which is a problem I faced with my old dryer. Keeping my fingers crossed that the machine continues to work, but I got the 5 year extended warranty from Costco "just in case". Thanks for sharing your experience! And good luck for the future!
I've had one for 6 months and have had none of these issues. It's by far the best laundry appliance I've ever had.
Same, actually had to enable "Eco Dry" in the menu to keep from over-drying (oddly that menu option does not persist). With that setting though clothes come out as described, a quick shake and dry. Clothes are always hot. We do clean the filter after every use and do not see lint building up on the radiator fins, there is a little at the far end but nothing like shown in this video. Could be we tend to run smaller loads as there's only two of us.
It looked like he was overloading it on the video. I bet if he went down to the recommended weights for loads it would be better.
I agree. Great product.
Tidbit of info, if you slide a small rug under the unit in between the four legs, it will reduce motor noise by approximately 25%
I agree. Best washer/dryer I’ve owned.
We've had ours a few months and it's changed how we do laundry. Early on we experimented after having some issues where some clothes were drying more than others. If you're having clothes not dry 100%, maybe try separating clothes by type a lot more. We've gone a little overboard, but have none of the issues you're experiencing. We always use the more dry option and add wrinkle care because we don't always get to it right away when done and it'll keep the drum spinning a few RPM while cooling off completely. Our clothes types are: t-shirts, towels, jeans, pants and sweatshirts, socks and underwear, whites, and delicates. It's just my wife and I and we do maybe three loads a week or so.
I bought this from Best Buy back in August of 2023. I encountered the exact same problem initially with this thing not fully drying our clothes, but after a couple of software updates, our GE Profile always gets our clothes perfectly dry every time. No exaggeration! Completely dry, everytime! In our situation, only the big and bulky comforters are the exception.
We no longer experience that damp feeling in our clothes using this machine like we always did right after the purchase.
I don’t know what GE did in the software update, but this thing works perfect for us. I do feel like it runs longer to dry than before and I would assume that it may use more watts than advertised now. But I absolutely LOVE this thing with the current software that it’s been running on for months.
Before watching this video. Let me just say. I absolutely love this machine. Its the best appliance in my home. No problems whatsoever. Just need constant filter cleaning and you are good
👏👏👏👍👍👍...( GE appliances ...❤...)
its a hideous design, idk how you like it
nah Ge appliances are ug ly@@BrunoFerreira-sf6gr
its amazing! My clothes are softer, smell better, are way cleaner. Stuff that was dingy white turned bright white after using this washer! There are very specific things that need be done and having the water drain exactly 7 inches down makes huge difference on how clothes dry A+++++ for my family after 6 months
I have had this washing machine since July 2023 and in the first days the clothes did not wash or dry well but it was because we did not know how to adjust the settings, once we understood how it works we have not had any problems. I'm glad I bought it.
Even with a conventional dryer, you're supposed to clean the lint filter after every load. Letting it stay dirty will impact the performance of the machine.
Yes, but this is much involved. I cleaned mine out every single load. The filter doesnt capture the lint all the way and it blows it all around apparently making a mess inside by crucial parts
I did clean mine every load, even though it advertised that you didn’t have to do it every load, but it still didn’t work. Lemon clause. I just got my new one!
@@denisefreund1391 How many times did it take for you get a new one? I have service tech coming today to fix the heat pump issue.
@@MysticPheonix369 It’s 3 times in Pennsylvania for anything. Three times as long as the first time (only the first) is within the warranty (for all those that are out of warranty now).
Wow ! we have the total opposite experience. We purchased ours in November of 2023 and it’s been great. We paid 2000.00 from Lowe’s. We do use the extra dry option and it dries really well. I do vacuum out the inside of the filter assembly system monthly because the filter that comes with it sucks! Hope your experience gets better.
We've had one for 8 months. It's awesome. It's changed our lives so that we no longer schedule around laundry. I don't know what you are putting in each load, what products you put into the detergent/softener compartments or if you just have a bad unit, but this is not our experience. Also, I'd compare the "wet" laundry to a Bosch dishwasher. There is enough energy stored in any remaining moisture that taking the clothing out into a home environment flashes off any remaining moisture. You implication that shaking the clothes violently is over stated. Simply removing the clothes and flattening to fold will do the trick.
TH-cam watcher Beware!
I have the GE combo too and I’ve had it since November last year and I’ve had no issues the only thing I did was I added the more dry and after that my clothes came out completely dry
And yes sometimes the lint will get pass the filter but what dryer doesn’t
I would definitely have someone take a look at it because that is definitely strange if it’s not drying at all and you did deep clean the lint trap area so I think they’re just might be something malfunctioning
Love your videos and hopefully you can get your combo fixed and hopefully you have a much better experience
We’ve had ours for over 7 months now, and all I can say is we haven’t experienced anything like what you describe. Hope it gets better for you.
How's your blue fins? Pull out the lint catcher and look right with a bright light. If those fins accumulate too much lint, it'll eventually stop drying as efficiently.
@@gosmond they are good. I have a long skinny soft brush that I use to clean the area once a month and clean the foam filter at the same time. We’ve never had any drying issues.
@@sjf1232Where did you find the brush?
You mentioned it already but Bens Appliances and Junk filter cartridge mod works well. Instead of electrical tape, I've been using clear silicon to seal the gaps around the black foam filter. When it's time to wash the foam filter, the clear silicon usually peels off in 2 or 3 long strands. After each use, I stick a Swiffer Duster with an extendable handle inside the filter compartment then thoroughly vacuum the filter cartridge. I've had my GE since Jan 2024 and still no ragrets.
I got mine for $1900 on sale, I've had no drying issues, and love it. I've had it for about 8 months.
We bought a LG dual inverter heat pump dryer, being it is 240v and that part helps. The clothes come out perfectly dry and warm. Was considering this style of setup but didn't want to part ways with our speed queen washer.
We got ours from Costco in November of 2023 for under $2000 (including sales tax, delivery, hookup ...). I was experiencing similar issues with the lint build up. I crafted a 1" PVC pipe extension that attaches to my Dyson to clean the lint out and keep a flashlight next to GE Profile. Other than the crazy vacuuming maintenance, the GE Profile has been great. I knew going in that there would be issues -- I also watched Ben's Appliance before purchasing --so, I kept my original washer and dryer. I've only used my original unit twice. I really like your attachment with camera. I think I will make one of those instead. I still leave the door open until it fully dries. I also leave the filter out to let that compartment dry too.
Have one and have absolutely no problems like this. I bought mine for 2000.00 and love it.
If you're having any issue with drying. Just use the more dry setting. Also make sure the lint filter is cleaned every time. No problems. Keep it updated also through phone app. I don't know why he had an issue but i had mine for 6 months. Works n drys perfect
Dude clearly has a broken one or is using eco dry. If it didn’t work like this the reviews would be massively 1 star
There are so many variables. Types of clothing, mixed clothing, etc. I would absolutely not clean the filter every time, doing so will allow clumps of lint to get by the main filter onto the coil.
I have modified the filter and zero lint gets by the cartridge. following the recommended notification, is sufficient, for I believed most people washing. Those with pets, may opt to do it sooner, but not every load, this will just cause more of a mess on the coil.
@@HomeGuySolutionsModification of lint filter void the warranty?
@@Kne2450 It’s all 100% removable.
Look at what customers are going through with the lint issue getting worse after every
Load washed. Also, people are damaging their coil by shoving vacuum cleaners in there. Even the brush can cause damage if you’re not careful. The solution is to make sure you have a clean coil to start with and then install the kit or make one up on your own and stop the problem from happening altogether. I’d like to see them fight me on the warranty issue personally on my own washer, Since my solution prevents damage, their factory unit creates damage. on their part, it’s all about the dollars. If you’re concerned about warranty, if the unit goes belly up, remove the strips, clean the rails, have them come over, serve them tea and cookies while they fix it. Some of us probably know more about the machine Thanks to Ben, and other channels out there then the installers or service techs who come to fix them. It’s a great machine when the kinks are worked out. First year model, you can expect many things to happen. The good news is, they could do over the air updates as far as wash cycles, and any software challenges.
@@Kne2450 the kit is removable if you need a warranty call.. I wouldn’t foresee it being a problem in my opinion, since it fixes a defect with the machines filter design which absolutely causes more issues.
We have an LG washtower with heatpump for 6 months now and so far it cleans and drys rock solid (clothes come out nice dry and 'toasty' warm)
I miss that toasty hot 😆
Problem is that expensive heat pump is only warrantied 1 year. The GE is 5. Also the GE is designed to lift out as one unit.
@@BigEightiesNewWave Got mine with a 5 year replacement warranty (money back if it doesn't break) ...I do that one with most expensive electronics
@@dolbyman Is that an LG thing or a third party insurance?
And can you share the insurance or the store?
Thank you.
@@1Esteband It's in Canada, a store warranty that pays back if not used. Not sure it will be of any use to you.
Loved the story telling adventure! Sad it didn't work out..honestly the constant cleaning seems really stressful haha
had our 6 months, never had an issue with any of this.... our still works great. ive cleaned the blue coils a few times and kept them clear.
we're 5 weeks in and use it almost everyday with out an issue, I wish I saw this feed before we bought it. great clip.
We love ours. I clean the lint filter after each load as I would with any dryer. Some lint does get by the filter I keep an eye on it and vacuum it out as needed.
I have 2 of these side by side for over 6 months. My clothes are always dry in both. Never an issue.
I've had mine for almost a year. You definitely have to clean the filter after every load and wash the filter every couple weeks (if you do laundry every day). I also use a brush to clean out the cavity around the filter about once a month. The only time we have ever had problems with the clothes getting dry is when the load is larger than the recommended size in the instruction manual. This took some getting used to because it is less than half the load size we used in our previous washer. So we have to do more loads than with a standard washer and dryer. However, even with the extra maintenance and smaller loads, I am able to keep the laundry caught up which is something I have never been able to do with the two machine system. It just feels like less work overall.
Gotcha, thanks for sharing your tips
Wow, I did not know they had those kinds of machines. Thanks for the info.
You can use softener in the softener bulk dispenser for it.
we have ours in my hair salon and def have the drying issue;. I am diligent about cleaning the filter and emptying the water vessel at the bottom every time. It works better now that I do smaller loads on normal, light soil, tap water, high spin, and more dry. But it is not foolproof. Love the combo unit though!
I recently bought a condenser ventless dryer. Once a month it says to remove and rinse out the coils, which sure enough a tiny amount of lint bypasses the lint trap and starts some build up on them. It seems like these 2 in 1 could use a similiar feature, built in.
I stop between wash/dry fairly often and pull out some delicate, then dry the rest of the load. The loads are dryer after it spins than your “wet” load looks after the dry cycle. I wonder if it’s not the dryer you are having problems with as much as the spin.
I'm curious if your wet loads were mixed clothing types? Jeans and towels in with shirts and light weight fabrics. Also my understanding (still researching before buying) is that if you leave the clothes in the washer long after it's finished the humidity rises in the tub and the clothes get damp again.
Did you remove shipping brackets as well, not just the 4 shipping bolts?
Ive had mine since june of 23. Paid 1800 and have not had any issues. Great machine in my opinion.
Its a really great concept. I bought one in September 2023 and it is amazing to start a load and wake up to dry clothes. I also love the energy saving aspects to reduce costs. Unfortunately 3 months after getting mine, it stopped heating and I am now entering my 4th month of it not working after 4 visits from techs that aren't familiar with the machine (and we live near Atlanta so you wouldn't think that would be an issue), waiting for weeks on backordered parts, and now they are saying I need to have the entire heat exchanger replaced. My wife is frustrated beyond belief and I wish I had never purchased this unit. All I get is the runaround and no resolution from anyone. This morning she indicated that it isn't even draining all the water and there isn't a way to run just a spin cycle like you can with other units to try and get it to re-spin the clothes dry so we can then move them into our old dryer to dry them like we have been doing for the past 4 months. And yes, we have checked the drain filter isn't clogged, enough clearance, etc as well as have the 4 techs. I regrettably recommend you avoid this model.
we've had one for months now and haven't had any of these issues. they're barely damp and you really don't even need to shake them out when they're removed. just being in the air drys them out quick. I think it's more than worth the cost
What they need to do is have the Door Automatically Open after the Dry Cycle is Finished. That will let the remaining moisture evaporate instead of settling back on the cloths. Similar to what dishwasher manufactures are doing.
@@HomeGuySolutions I think the new Samsung combo washer/dryer has the door open feature at the end of the cycle.
Sucks you got bad unit. I've been happy with mine. Works great and dries great. Obviously the lint issues are there, but that's minor and mine isn't that bad. One thing I can say is don't mix towels with regular stuff and don't overload it. Mine did come with a scratched door. GE sceduled a visit in a week. Part was on backorder for a few weeks, but had no issues getting it replaced.
Thanks for the review, I’ve been interested in one of these but that’s enough info to not pull the trigger. It seems to be a common problem with heat pumps.
Love my maytag dryer and the warm cloths after it finishes. No thx to heat pump.
It happened to me too. When I lowered the drain hose to the floor to drain. It is a night and day difference when it comes to drying efficiency. It becomes so much better in the drying department. I think the trick is the drain hose should be lower than the machine, not higher. In washing mode this does not matter. But in drying mode the machine dries better maybe because it drains the water out more quickly because the hose is lower than the machine. It so happened that my area has a floor drain so I just lay the hose flat on the ground and drain he goes.
THere is so much disagreement about this machine... yet you might have figured out the problem. It makes sense that different house holds have different drain hose height, and so might have different outcomes.
The reason this works is because it allows the machine to fully drain. If the drain hose is higher, there will be some residual water left in the drum which will force the machine to do more work when drying bc the machine must first evaporate the residual water before it starts to actually dry the clothes.
I just talked to The sales person at my local Lowe’s and she told me which machines got good customer feedback and which ones didn’t she said that the GE two and one got great customer feedback. This is in the Pacific Northwest which is somewhat dry in the summer, but fairly humid in the winter… so somewhere between Arizona and Chicago.
This was a great review thanks
We have the same issue with ours! Exact same! My clothes also get wrinkled really bad too at times.
I've had mine since October 20th of last year and I have a zero regrets. It does sound like something is wrong with yours, mine washes and dries almost perfectly each time there's only been a couple of times where one or two items weren't quite dry. This thing feels like the future and I couldn't be happier. Definitely get it looked at as soon as you can.
I agree wtih you. We don't do large loads and drying hasn't been a big issue for most clothes loads, only when putting in far too many towels or bathroom rugs. as for shaking each thing out, he is being very dramatic, I shake each thing exactly one time and it's fine. no need to stand there 30 seconds with each item.
@@bluearcherx Yep. Same experience. 😊
I have had mine since they rolled out, I have to clean the lint filter mor often than advertised but if you have pets, that is always an issue. I have not had a problem with this machine at all, and I often wash bulky bed linens and bath towels. When you first reach in yes, the feel damp, but by the time I get them to my folding area, they are warm, dry and smells great!!
Yeah I'm sorry that you had to deal with that but I've had it for just 2 days and I'm in love with it I have had none of those issues so far
Got mine in Oct. so far so good.
When possible, make sure you use the High Spin to extract more water for a better drying experience.
Got one for a lot lest than $3000. No problems, love it. Best combo I have ever had. Must be operator error.
I'm wondering if maybe there is a refrigerant issue where you have lost some. I imagine they have a pressure switch or sensor that would throw an error though.
Thanks for this honest review. We were about to buy two of these but now after watching your review we are going to go with one of the LG washtower models. I guess GE is not the same anymore . Too bad.
Did you read the other comments? Many others love theirs.
As someone who lives in a unit with no 240 connections this could be huge, I’m just going to wait for them to iron out all the kinks like maybe a better filter design. Still putting a heat pump in a dryer is super smart.
We purchased our combo unit 11/2023 but it never really dried our clothes. Finally we couldn't take it anymore and called GE. GE sent out a service tech and diagnosed a bad heat pump. Heat pump replaced but still not working. We are now scheduled for another heat pump. Dealing with GE has been a terrible experience, and very stressful.
That's unfortunate
I would recommend pods, do not use liquid detergent. I had similar issues with my Maytag front load washer. Also consider using cold water as well give it a try, I’m confident you will get better results. I have completely taped off my liquid trays and it has helped so much on my washer. Thanks for the professional video, nice job and extremely informative. I am debating on all in one but great you you tubers are pioneering this new age for you are extremely appreciated.
Thank you for doing the sacrifice for us.
What is the 360 camera you used to get inside the washing machine? It was very clear
insta360
Excellent video.
We have had ours for about 8 months. It worked great until about a month ago. It won’t dry the clothes after about six or seven timed dry, more dry cycle they are still wet. Nothing is working. Somehow we just get lucky and it will finally dry. Service men have been here twice. This last time they are ordering a humidity sensor. Hope this works!
You may not be alone with your dryer problems since I have heard other YT videos claim the same thing. That said, we have had one for several months now. I just throw in an unsorted load of work-clothes and have even included a bath towel or two - I know that, at times, I tend to overload a washing machine and I'm sure I have done the same with this one. I clean the filter every time just as we did with the electric dryer. I use the normal setting and hit start - that's it. Others in my family have not changed the amount or type of clothes they wash/dry in this machine. I have not experienced damp/wet clothes. Mine have been dry when I remove them from the machine every time. The only difference I have noticed is that, if I remove the clothes as soon as the load is finished, the clothes are not scorching hot when I pull them out like they are from the electric dryer - but they are just as dry.
I have the same exact review of this machine. I actually did everything that you did to try and avoid a service call. However, with no success I have a service apt. tomorrow. So darn frustrating.
Looks like it's quite a common problem on heat pump dryers. This is why a lot of heat pump dryers have doors on the front to allow you to clean the cooling and heating fins out. As well as having an extra filter just before the fins.
The first version of my Hotpoint tumble dryer didn't have the extra cleaning penal. But they now have a massive panel that comes out allowing unrestricted access to the cooling and heating fins for cleaning.
You also have to check the bottom drain for cogs especially
If you have animals it is super easy and machine is back to being amazing....it also told us of the issue
I've had this machine from the 1st day it was available in June 2023. Not having any of these issues. It requires a change in thinking VS traditional machines. Yes the clothes are dry but people are conditioned to that hot out of the oven dryer feeling which this energy efficient heat pump doesn't do.
The lint buildup is something to keep an eye on and it's good to invest in a dryer vent brush to get in there to loosen stuff to be shopvaced out. Great machine and has made doing a load a day a piece of cake.
@4:51 when your pipe kinda banged, does that happen a lot? Mine does, like very loudly. It seems pretty bad. I can hear it banging my pipes all the way upstairs and we have it set up in the basement. Is that normal? Does yours still do that? & if so, is that normal? Does it damage the plumbing system? Of course, this is assuming you still have the appliance. I am not sure if you do. Thanks!
This can occur with all washing machines.
They make special valves for the water spigots called: Water Hammer Arrestors.
It’s caused by cavetation in the pipes due to quick shut off/on of the machine valves.
I can do full loads of jeans and full loads of towels and I've never had a drying issue. Not even with a full king size velvet bedset. Not sure why you're having issues.
I think you might have a defective unit. I had the same problem where compressor would give up after 15 minutes of drying. You can notice the noise and vibration fading on top right where system is. One trick you can do is wash first and then unplug couple minutes for system to reset and then dry. You might notice difference in drying performance.
I ordered from Costco and they had 90 day return window; so I got the replacement. This one drying continuous and sometimes light clothes might come out toasty.
LG unit its heat pump must be smaller since the energy usage is like 20% less which takes the drying process longer but I've had it 6 years now and its been running flawless!!!!
Great video! It's unfortunate that you have to go through all this hassle. I would be very upset to receive those results, even if it costs less. For that amount of money, I would expect them to iron my clothes. I hope they can fix it or return it
I bought one for my wife for Christmas. It was delivered November 18/23. And broke down December 31/23. And is still broken down. They have sent two different repair companies so far.
Lint filter construction is definitely faulty in this machine. We have had one for four months now and ours works just fine, but that is because I noticed the lint issue after one load and modified the lint filter so that it seals well now. The problem is not the filter itself, but that it doesn't seal to the housing. Lint can get passed the filter frame and clog the heat exchangers. GE needs to redesign the filter assy to fix this problem. I fixed this by adding extra seals to outer perimeter of the filter assy.
What did you use to seal?
@@Kne2450 I used a seal tape with foam that I had from some automotive projects. Traditional window weatherstripping tape with rubber seal doesn't work because it is too thick. You need thin weatherstripping tape preferable with rubber seal.
We have a unit, and I bought one for my daughter, no complaints except cleaning of lint, but otherwise works great, uses half the electricity of a electric washer and dryer.
probably closer to 1/4 of the electricity of a standard washer dryer
Well, for decades, clothes dryers have not had a good filtration system always stuff bypassing getting into the area past the collector. One of my biggest concerns was will this machine collect the lint or animal hair sufficiently and still allow it to dry and not get onto that coil and you just showed me that still, how many decades later manufactures can’t make a dryer that apparently can seal off the lint from getting past the filter system I’m curious was the filter being taken out after every load just like you do with your standard clothes dryer
You can't use fabric softener in these, because it's a goo, right? It messes up the sensors in the advanced tech and clogs the machine. Does it perform any bettter without the gooey potions?
Great review! That is very disappointing about the inconsistency. Were you able to ask the GE people at CES about it? I wish I could have asked (I didn’t know about this problem) when I had a convo with the project manager at their booth.
Funny enough, I stood next to the machine and heard the rep telling other people how incredibly thorough it dries the clothes… that was the answer I was looking for. I’ve also heard from GE that this “isn’t normal”, and yet a quick search for other reviews suggests otherwise.
Mine works great. Your video shows that you did not clean the filter frequently as well as the other monthly maintenance steps. Simple solution 😉
No issues ,best item I ever purchased. Yes sometimes you need to shake them
Try making sure that its always on maximum spin speed and always do 3-4h timed dry! dont let it run the dry on automatic.
Best honest review. A lot of other reviews are more like a tutorial. You really got down to the flaws. I was thinking of getting one, but after this video, you saved me the headaches.
Thanks for the honest review. Even if a person does not own one of those - it's very obvious to any rational human being that it has a flawed design which lets a lot of lint to bypass the filter. Something that also happens on almost every natural gas-powered dryer, but is not a major issue for them because most of it gets blown out of exhaust vent to the outside of the house (we had LG natural gas-powered dryer for over 15 years now, I have never had to clean anything except removable filter and there is no lint accumulation in any exhaust duct parts which I have thoroughly checked last year). Some better heat pump dryer manufacturers (some European companies as well as LG) at least add evaporator coil washing system where the dryer cascades water over the front area of evaporator coil to wash some of the lint away, but unfortunately GE was too lazy to add it to this machine... Maybe in next version they will.
Look at the other comments ....no problems
Did you update the firmware on the washer/dryer?
I've had mine for about 4 weeks, and it's been out of service more than in service. Right now my power button just keeps blinking. What can I do?
We have had ours for 6 months and the motherboard and accelerometer are faulty. Fortunately, we are having them replaced within one week. We love the machine but when it doesn’t dry at all, that’s a problem. My recommendation is to have a technician look at it asap.
I'd Like to see a head to head with the LG version
How about an update. Did you update the filter ?
5 months in on mine and even doing all the cleaning needed the heat pump died this week. Waiting on repair person while cloths are piling up. Ugh
How warm does the top of the unit get? We have major issues drying and I suspect it’s the heat pump not working properly. The top of the unit barely feels warm to the touch.
These units shouldn’t be generating any heat, they are highly efficient and use a very low heat setting to dry.
Dear GOD… please put your hands down!!!!!
It does dry differently. It’s a closed system with no exhaust. Keep the filter clean.
Dude, looking at your load size, I think that may be the issue….
You guys have it jammed packed full and mixed fabric types..
Of course your jeans are going to take longer than your cotton polos or synthetics.. when you mix them all together the sensors has a hard time figuring it out…
Try smaller loads of like materials and you will be good…
These units rock in smaller demand situations such as condos and apartments..
This was my thought the entire time watching this.
The slightly damp feeling is normal for newrly all heat-pump based dryers, it really is how they work. Some ar evetter, than others of course. That said, the biggest difference is how bign thr load is. Based on how tangled everything looked, your filling the washer too full. A full wash load is fine, if you have a separate dryer or something. Otherwise you need to cut back on the load size.
Lol, for that price it's definitely not worth it. Thank goodness for reviews and TH-cam, no need to spend money on something that's not worth that much
Did you return the washer
Isn’t there a 2nd generation out is so which version is this?
Love mine!
Paid $2,600 for mine. Ge is about to deliver my third one. Won't dry or get my clothes cleaned; I have spent a couple of days out of my life on phone with customer service.😢
You aren't cleaning the lint filters after every load... I can tell just by what they looked like in your video... also you're shoving too many clothes in for a load. Put in like half of what you showed... that first load you put in was perfect.
That's unfortunate...
I bought one in July 2023 for $2200 didn't get that stand I just bought a set of rubber isolation pucks off scamazon for $30 works great, till this day thank God I've had no problem with it, only one load I did came out damp BUT that was my fault, there was too much thick water absorbing cloths in it towels and thick hoodies and I didn't click the more dry button but ever since that it's been solid, I love this thing.
That's great to hear, hope yours keeps working well. Just don't ever forget to clean that lint filter ;)
@@AuthenTech I clean it after every dry cycle.
Maybe need to use smaller loads in the meantime?
I've had mine since late June and I like the machine but I do have a major concern with how the lint filter works. I clean my lint filter after every load and I'm a very light user. I get quite a bit of lint on my filter after each use. But here's my problem. I noticed I'm getting a good amount of lint that's making its way to the condenser coil on the upper right corner. Thankfully I can reach my hand in that area because its right there at the front. One of my buddies that has this same machine also reports the same exact issue. He's getting lint on the condenser in the same area as mine. I like my machine but it seems like the more care I'm giving it the more possible gremlins keep coming out. Nothing I can do now because I obviously own it and I can't return it after having it since June. But as much as I enjoy the unit, I don't think I would do it again knowing what I now know. The machine seems like it has several things that are going against it in term of things that can and probably will shorten its life span.
Thanks for sharing. I think you're spot on. Lint seems to sneak its way past the filter, and the maintenance/upkeep of this machine is much higher than normal washer/dryers. It sorta goes against the main concept of the "all-in-one" = "less work". I'll say it again though, the machine has great *potential* and is really nice when it works well. GE should fix these issues and launch a new/improved version. (And then send us a free replacement ;)
@@AuthenTech I'm guessing that GE could replace the filter and filter bracket and fix 99% of the issues. I'm going to look into adding a 3rd filter behind the stock/black foam piece and see if that helps.
Omg I just got one I hope mine drys
Unless you're in a 90% or higher humidity environment, the surface dampness will clear itself up in a couple of minutes. My loads are bone dry by the time I lug the basket up the stairs to my bedroom to fold.
As an appliance specialist I'd like remind everyone that doing laundry is a simple pocess (from an appliance perspective) that manufacturers have decided (for financial gain not unlike smart phone makers) to turn into gadgets desinged to illicit the gee wezz response we see above. Reliability has plummeted. Repair specialists (my son in law included) often find repairing expensive (good luck when your "limited "one year warranty expires) not worth fixing resulting in in replacement thereby starting the cycle again. Question. Do you really care if your washer is in "Brushed Black or Graphic Steel" finishs? Finally, as with all large capacity washers, there's the temptation is to "over load" the unit leading to poorer performance and earlier failure. To much more to list but I hope you get the idea.