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@0my it was 3 bars on b12 and my point is 3 bars does not tell if you have good band or good speed. 2 bars of a good band can easily beat 5 bars of a bad one for example.
I swapped my Arcadyan for the G4AR yesterday, the guy at the T-Mobile store was great, helped me get it all set up before I left the store. I can see noticeably better speeds already just by putting it on the same location I had the old one. Very happy.
Exactly what I figured, for those using the internal antennas, it's no better nor any worse. I appreciate you mentioning this at the end of the video as it's something some in the TMHI community need to hear.
Thanks for continuing to do these types of videos. My T-Mobile home internet used to be constantly 100-300 down, but for the last month or so it maxes around 60 and frequently drops lower... never know if it's going to be 50, or 20, or 1 (rarely that low)... even though nothing has changed. Guess there's more users in the area now, idk
Hey man, I just got the new gateway but I'm a truck driver and I use this internet on my truck. So I install a proxicast ANT-126-002, cylinder antenna, how can I get the best of it? And wich port should be the best to put the antenna, since my have just one cable. Thanks.
My neighbor has that newer white T-Mobile gateway, and it loads movies extremely fast on his streaming device. Like just a few seconds. It impressed me!
I'm assuming the other USB-C port is for connecting to a PC or other device that supports the typical network over USB protocols similar to hotspot/jetpack devices. Can't imagine any other use.
anybody having a problem with this gateway constantly rebooting itself? mine keeps doing it and i already talked to tech multiple times and swapped gateways with new one and it keeps doing it. tried different power cable that provides 65 watts vs its provided cable that goes up to 45 watts. still no fix. im about to try 3rd party router, reinserting sim card. i have external 4x4 MIMO antenna and when it works my speeds are great with 500ish down 20-50 up and idle ping 20-25.
We still have the Nokia trash can gateway with T Mobile Home Internet and its been working great and we got it since it came out 2 years ago im surprised its lasting this long
My Nokia kept randomly restarting the last month or two on its own. Tried calling tech and getting the New Arcadyn but the can't decide what you get. I ended up with another Nokia, that has already randomly disconnected all my wifi devices and I had to power cycle it. Also trying to set up a new line to get the Gateway has proven to not work. Apparently the only way to actually guarantee the new Gateway is to go to the store. The problem, none of the stores around me have it yet! 🤷🤦
@@Bryan-Hensley I have terrible Topography and need a cell booster for my situation. Another problem I have with my Nokia, is that even with the cell booster, it won't pick up 5G when my Phone, that is also T-Mobile is in the same room as the Home Internet and both almost right under the inside antenna. I definitely believe this new gateway would solve that with being able to have an antenna easily hooked up to it rather than just the booted signal.
I had optimum cable, so I recently changed to T-Mobile home Internet. Are you saying that I should continue to use the optimum username and password for this gateway? What about my laptop and printer? What are your thoughts ?
Sorry, I know this is a bit off-topic, but I'm going to be receiving my new Tmobile gateway tomorrow, and have a question about hooking up my cable. I currently have a Netgear Router connected via ethernet to an Arris modem, and a coaxial cable from the wall connected into the Arris. (This house is super-old, and I did not set this stuff up!) As the new Tmobile gateway does NOT have a coax cable, will I still be able to use it? I did see something about using a MoCA 2.5 adapter, so I purchased one. Now I'm wondering if this will actually work. Any help from anyone is much appreciated!!
You can return the MoCA adapter. Your old ISP is the Arris modem and it gets "the internet" from the coax cable. Your new tmobile gateway gets "the internet" wirelessly from the cell tower so it does not need the coax. Unplug the ethernet cable from the aris (other side stays in the netgear router as it is) and plug it into the tmobile gateway and you should be all set.
Out of Verizon,att & tmobile what one has the best cellular wifi you have used. So what one would you recommend to get for the best internet and has the best options in the internet settings for gaming and every day use?
i am wondering if that extra usb-c might be for something like VR units etc. my Quest 2 uses usb-c. maybe can plug it directly into gateway and not have to use wifi?
I bet they don't have enough to go around for awhile. I'm looking at this for a possible move in November to a rural area. Thanks for the look and see.
@@NaterTater It's sad because the rural property I just bought has Tmobile towers as close as 2 miles but they tell me they won't let me get Home Internet there yet. Closest neighbors are spread out every half mile or so. Very poor area so it's doubtful they've maxed out the area yet.
@@Beerjunkieguyif you have a friend or family that lives in an eligible address you can go to the T-Mobile store and just try a few addresses. I got service at my house by registering at my grandparents house the devices ain't geolocked.
after calling corporate they came up to the conclusion that in order to get tgis new product i have to wait until one of the t-mobile stores gets them. (inland empire california)
If you do a 2x2 mimo make sure you get 90 degree elbow SMA adapter for the gateway. Because they come out of the bottom pointing down. Plus they are cheap.
It needs 5G signal to switch to external. If you have poor 5G at your house you need to drive the gateway closer to the tower with an external antenna, get it to switch to external then unplug it and set it up at home and power it on.
I just got my device. Love it but the lan ports don't work! Need to get this connected to my amplifi d router! My Cheeta had a wlan port. No such port on the tmobile!
@NaterTater g4ar. I can connect a computer the the lan ports but not my amplifi router... my cheeta i was using before I got the g4ar had a wlan port for going to my router... which worked fine.
Did you have to sign up for new account to get the new Arcadyan TMOG4AR gateway? I've tried my best to no available. They said I have to stick with the current KVD21 no matter what. ☹
I was told the same thing on call, and in store the lady was clueless(funky nails so long it's like how do you type with them?), and didn't even know what I was talking about, they should just sell them outright at full price to existing verified customers who want them. I'm grateful that I at least got a Sagemcom gateway when I signed up back in February this year, and have had overall good results with it unmoded.
Have you found a cooling fan that works with the G4AR? Because of it's form factor and location of cooling vents I haven't been able to find something that will work. Thanks
Hey buddy. So I currently have the original Arcadyan gateway but I desperately need this new gateway just for the external antenna ports. I'm approximately 2 miles from the nearest tower but there's a lot of trees between here and there. How do I go about getting this one? I'm wondering if T-Mobile will swap out gateways with me.
tmobile just made their service avabile for address with the tower being .5 miles away im kinda wondering what speeds ill get since i can pretty much see the tower from the driveway
Ad a brand new T-Mobile home internet customer (this week) I'm glad to find your channel! The router I received is a model KVD21. I have a Netgear MR60 mesh system already in the house. I thought it would be just as simple as connecting the T-M router to the MR60 with the ethernet cable and all would be great. However no matter what I try the Nighthawk app doesn't see T-Mobile? Do you have any experience with something like this? The MR60 worked fine with my existing Starlink router. I decided to try out T-M due to the big price difference going forward. Starlink already did a price increase and it seems like future hikes are coming. I have no access to cable so wireless is my only option at the moment. Thx for any thoughts on this. Great stuff here on your channel and just subscribed.
That's odd, it should see the tmobile gateway for sure. The ethernet is plugged into the WAN port on the Nighthawk? You might have to adjust the WAN settings on the Nighthawk to be setup for dynamic ip/dhcp for thrle WAN connection. Many use a personal router with tmobile including myself.
@@NaterTater thx for your quick reply. Yes I connected to the Netgear Nighthawk mesh router with an ethernet cable but it just doesn't see TMobile. Do you know of any Mesh system that is plug and play for the KVD21? Thx again and a great channel!
That's odd, I have the Nokia 'trashcan' and Google Nest Mesh is plug and play with it. It might be issues with the Nighthawk I suspect. NB: my Google Nest Mesh is the AC version and not the latest model if that helps.
Question, I have a peplink router, currently using a sim data card, would I be able to hook this gateway to my LAN connection on the router and take advantage of my external antenna as well as having an extra wired internet connection? I have the ability to switch from my sim card to another internet connection, I was hoping I could use this gateway for that. Thanks
Depending on your peplink device you should be able to use this gateway as a 2nd WAN either through an ethernet port or even a "wifi as WAN" configuration where the peplink connects to the tmhi gateway's wifi.
Hi Nate I just went back to tmobile from frontier. I have a netgear ax4200 mesh wifi system and I'm running a double nat and am getting half the speeds because of it. Is there a way I can setup a bridge mode so that I can maximize speeds?
Hi Nate. Another great video. I have a question about the latency and the packet loss. My 5G tower is about 150 yards away, and I easily get 500 mbps down / 50 Mbps up, and during certain times I can get close to 700 Mbps down and over 150 Mbps up. However, my latency is never below 53 ms, and quite often I get a pretty high packet drop rate, even though sometimes I get 0% packet drop. So, for me it's not uncommon to get between 10% and 20% packet drop. This is on T-Mobile Small Business connection with a static IP, while being hard-wired to the 5G modem (via my own router). Do you have any thoughts on why my latency is always so high and why I get a high error rate, while having very good download and upload speeds? I can bandwidth lock in my 5G modem.
Nate you saved my knees bruising from begging for the new gateway! I've called with no success. I still have the original Nokia for the last 2 1/2 years and wanted to try the new unit because of its antenna hookups and more bands. My speeds hover around 200 download and 20 upload but for some reason the reception gets terrible and every week or two i have to reboot the unit and then i'm good to go. I have the fan on top, wifi turned off and use my own TP Link router. I'm coming to the conclusion that the Chester unit is the way to go . One question, with all the TMobile units, how do you use the same TMobile app to check specs or even install a new gateway. Do you delete the app snd start from scratch each time? Many thanks Anthony
@@NaterTater once more, many thanks! I was hoping you could snag a new gateway so I can see if was worth while trying to get one. Seems like it's the "same old" except for the antenna connections. Many thanks about utilizing the app. I have a second gateway and wanted to test if it worked any better, but from all your tests, I think it's a lost cause.
@AAtta-3286 I turn off every accesspoint but the ethernet ports and let my router handle everything. The room I have the t-moble gateway in has had a rough summer, but 97F room temp doesn't my gateway.. I only had problem when the other radios were enabled.
Do you think they would swap mine out if it is is still working well? Our first one was a black one and kept shutting down, so they replaced it with a white one with the screen on top. I just tested and got 570 download and 30 upload midday on a Sunday.
Yes, use the app th-cam.com/video/Qy-f8xfPk4s/w-d-xo.html and then basically plug ethernet from WAN on asus yo the gateway th-cam.com/video/q3OyFZZ9cNA/w-d-xo.html
Nater, thanks for the great video. Do you know if these will work with a wifi mesh system like a DECO? I hope you can answer this one. I have to older black unit from t-mobile and thinking of upgrading.
When you add an external antenna, does it boost both transmit and receive? Meaning, will my WiFi signal be stronger compared to just using the internal antenna?
i don't know if you see the comments on these older videos but I'm using the sagecom and im thinking of buying another sagecom and putting the terminals for the outside antennas. im at the point where i have no 5g at all and my LTE is b71 band rsrp is -115 rsrq is -16 rssi is -84 and my siNR is -22. They said i was in the ultra capacity zone but obviously I'm not with this setup. My question is what should i go with to get decent connection im about 6 or 7 miles away from tower also but also not breaking the bank i don't want to spend over 300
Your best but for that budget is a used waveform 4x4 setup which I do see on sale online every so often. You want a directional outdoor 4x4 MIMO antenna.
Hi nate, one final question. How do you request a newer model? do you just call them or do you go in store and ask for a newer model with your old model in hand?
I was waiting for this video! Thanks Nater Tater. Did you have to start a new account to obtain the gateway? A local rep told me they would swap it out with my current Ark when they get more. ( current gateway is acting up ) thank buddy, see ya in the group 😁💪
Just swapped out my Nokia 5G21 Gatewy for the G4AR and getting amazing speeds. With the Nokia, Ping used to be in high teens up to 35, downloads were up to 150 Mbps but typically around 50 Mbps (as low as mid teens) uploads were low single digit up to mid teens. The local T-Mobile store set up the new G4AR Gateway in shop so when I got home all I did was plug it in and BAM my internet took off. Ping is consistently 8-12, downloads range from 275-550 Mbps and.uploads at 40-60 Mbps. This is without an external antenna. I'm less than a mile from the tower but do not have line of sight from inside the house because of a tall 2 story house that blocks the tower. I was going to get an outside antenna but with these speeds I may save the money. For those wanting to upgrade to the G4AR or G4SE Gateways you'll need to contact your local brick and mortar T-Mobile store to see if they have them in stock and if they'll do a warranty exchange. Otherwise you'll have to pay for an upgrade to Home internet Plus at twice the price.
So do I have to cancel the and reorder to get the router and is this going to be the new default router because t moblie still has the black segcom ones
@@NaterTater unfair how they give new customers all the perks and goodies while old customers get treated like lower rank then them I wish they would let you update if you wanted
@@typhfanuwu7526I agree, because my topography at my home would really benefit from the external antenna, and I'm not comfortable taking apart my Nokia to add the external antenna
Nate, I live not far (maybe 1.5 miles) from the nearest tower. But there is a couple hills blocking direct view to the tower. What would be the best antenna for me to get to improve my signal? I have the Nokia 5g Tmobile router.
I’ve notice I’m being throttled after 50gigs a month of data. I called t mobile customer service and the representative confirmed this. Anybody else run into this issue?
Do these work with the $10/month 30 gigabyte t-mobile 5g hotspot plan? I called t-mobile the rep said it only works with home internet not mobile hotspot but I feel like it should work!
We have the Nokia 5G21 and have had it for a few years. The last few months it has been cutting out and the speed has slowed down a bunch. Nothing has changed as far as I know to the tower we access. So how do you go about getting one of the Arcadyan TMOG4AR units? Can we call T-Mobile and ask for it as a replacement? For reference we always get 2 bars on the Nokia unit, download used to be 40Mbs and up was about 4Mbs, but now it sometimes goes to down 10-20Mbs and up .04 - 1Mbs. Depends on the day but overall performance is down so I'm thinking new hardware like the Arcadyan TMOG4AR should help. I don't use an external antenna so I like that this one has the option of adding a Waverform without needing to open it up.
Have you compared both t-mobile Sercomm’s TMO-G4SE Arcadyan TMOG4AR GWs with the 3rd party antenna yet? Snd if so which GW would you recommend for residential (not busineess) use for those who NEED the external 3rd party antenna for an acceptable signal?
Great video sir, One question.. the trick you suggested, are you saying to set the wifi network to the same network name I have as on my Xfinity settings in my wifi listings section?
yes but only if your plan is to turn off the Xfinity wifi (or getting rid of that service all together). Doing so would allow all your current devices to automatically connect to the T-Mobile gateway/wifi.
@@NaterTater Thank You 🙏 for your quick response. We are just trying out the T-Mobile unit so I don’t want to jeopardize my settings with Xfinity quite yet….. So if decide to keep T-Mobiles service will I be able to go back/reset the unit at a later date?
The main reason I got into cellular internet is because cable and fiber are not available at my address. I technically have 5 or 6 cellular ISP's now for all the testing I do. I currently have 3 hooked up to my router so multiple backups.
Can you turn the WiFi off? Like completely off, not just hide the SSID, but actually turn it off and use just Ethernet to feed another WiFi system? Does it force you to use their NAT or can you pass an address through to your own router?
yes, disable wifi with th-cam.com/video/Qy-f8xfPk4s/w-d-xo.html You will always have t-mobile's CGNAT on their TMHI and you'll also have their gateway NAT which you can't disable. Using tmobile business 5G with the optional static IP does get you closer to what you're asking if using a 3rd party gateway with a passthrough mode.
are any of these modems capable of 6g signals i have atleast two or three 6g devices and also can i use my google wifi nods by going thru the ethernet port
Ok and I also wanted to ask how many devices can run on these gateways at anytime..I have atleast 25..smart this and that..alexa..google..will to many devices slow down the performance of these gateways
Where did you find the new G4AR? I've been on the phone with 611 which told me I could only get one from a corporate store. I have called 20 stores within 200 miles of me and cant locate one
You have so many videos. Can you give a link to your video where you hook the T Mobile gateway to the External Antenna Ports. Thanks. I just subscribed after watching this particular video.
Check out Waveform Cellular Antennas for T-Mobile and Verizon Home Internet: th-cam.com/play/PL8d9FovK2dNS1HuMabIm8hspYa7nlXpPP.html i'm not sure which video you want but all the antenna one are here.
Hey Mr. Nate, curious about the 5G business router what would be your recommendation on a T-Mobile router model # that you can disable the integrated Wi-Fi? I currently have the T-Mobile model: Fast 5688W, but looking to upgrade to an external antenna custom mounted up high for maximum signal strength.
i haven't gotten mine yet and they said i can not pick which modem i want .. so i have to get the one you are showing here , do i HAVE to have it in a window? also how will i know what band is good for my house / area?
Very informative video. I do have a couple questions. How did you get the new modem? Did you open a new account? Did you have to beg to get the new gateway? My arcadyan needs to be replaced and would like to get this gateway. The arcadyan needs reset everyday as it loses signal. Thanks.
@@NaterTaterdid u ultimately get it from a tmobile corp store? The tmobile rep I spoke to said the only way I can exchange my gateway for the newer one is through the stores 😢 if they have one…
Hey, love your videos! Do any of the T-Mobile 5g gateways have a modem/bridge mode? Or would u recommend any 5g gateways that have a modem/bridge mode? We have ports open and want to use this as a backup solution, but need those ports to work
None of T-Mobile's gateways offer these options, but even with third-party equipment, and even when using IPv6 where you do receive a non-NAT'ed /64, port-forwarding won't work due to the T-Mobile network being set up to block all unsolicited incoming connections. I've heard, but not confirmed, that customers with the business version of this service (TMBI, which requires a valid EIN number) and who pay extra for a static IP can request incoming connections be unblocked. Otherwise, using a VPN (terminating to a device behind the TMHI gateway) is the only real solution for accepting incoming connections.
Great info....I still have the old Nokia gateway from T-Mobile and constantly have issues. I saw that they send you the gateway that supposedly works in your area. Should I just call T-Mobile home Internet and tell them I need a new modem/gateway? Cost? Any tips to getting new to replace the old?
This gateway's design should have been the design from the start. Whoever thought a box with antennas placed at each corner would be best at getting a signal should be fired. I got the arcadyan and it's very sensitive to how i have it rotated.
Unfortunately, all of the T-Mobile stores in my area do not have enough new gateways to keep up with demand. I had to warranty exchange my old gateway. I asked about this new gateway and the salesperson states that people have been asking for them like crazy and T-Mobile is only releasing a select few at this time.
Is this new router better than the old one speedwise and range without the external antenna? Verizon just released a Wifi 6E router, to me the 6E is a considerable upgrade compared to the normal 6 in speed
@baoanprounited the white gateways are roughly the same speed wise as the black sagemcom. Wifi 6e is better but wifi will never improve your ISP speed.
Got it. Connected pc, fast, 2 androids, great. Tv doesn't want to connect to Samsung. I checked a few things. I understand I can customize it. But it should just connect like the phones and PC.
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Is the anyway you can reveal the SKU on this gateway? I have fought with t mobile for weeks trying to get it.
3 bars in the basement might be 3 bars when connected to 4g
@0my it was 3 bars on b12 and my point is 3 bars does not tell if you have good band or good speed. 2 bars of a good band can easily beat 5 bars of a bad one for example.
I swapped my Arcadyan for the G4AR yesterday, the guy at the T-Mobile store was great, helped me get it all set up before I left the store. I can see noticeably better speeds already just by putting it on the same location I had the old one. Very happy.
Very good! Note those are both Arcadyan. Old one is KVD21, new is G4AR
Can't wait to see your testing with an antenna!
Very soon!
Ya me too. And the comparison tests with external.
Yep I'm waiting to see that too
@Vyraxium th-cam.com/video/RU0yrPR2qzg/w-d-xo.html
Exactly what I figured, for those using the internal antennas, it's no better nor any worse. I appreciate you mentioning this at the end of the video as it's something some in the TMHI community need to hear.
I always try to be honest!
@@NaterTateryou are always the best Nate !
@@tolust Get a room you two!
Just messing with ya!....lol
Thanks for continuing to do these types of videos. My T-Mobile home internet used to be constantly 100-300 down, but for the last month or so it maxes around 60 and frequently drops lower... never know if it's going to be 50, or 20, or 1 (rarely that low)... even though nothing has changed. Guess there's more users in the area now, idk
Yes, likely more users
I’ve had the exact same problem in the past two months. It’s driving me crazy. 😖
You don't get priority data with home Internet
I'm so excited about the new gateway. Good video as always Nater Tater!! Thank you for informing us.
Thanks for watching!
That new gateway been waiting for . So much more versatile versus having topen one.
Hey man, I just got the new gateway but I'm a truck driver and I use this internet on my truck. So I install a proxicast ANT-126-002, cylinder antenna, how can I get the best of it? And wich port should be the best to put the antenna, since my have just one cable. Thanks.
@user-ej9gm1ty9p i dont think 1 cable will work/work well. You need a MIMO antenna like amzn.to/3ITIcmh
My neighbor has that newer white T-Mobile gateway, and it loads movies extremely fast on his streaming device. Like just a few seconds. It impressed me!
@@Slim1423 very 👍
Nate, please comment on how the unit does with heat dissipation.
8:57 THANK YOU! I talk to so many customers who change their WiFi and they have so much problems! It’s such a simple solution…
I'm assuming the other USB-C port is for connecting to a PC or other device that supports the typical network over USB protocols similar to hotspot/jetpack devices. Can't imagine any other use.
anybody having a problem with this gateway constantly rebooting itself? mine keeps doing it and i already talked to tech multiple times and swapped gateways with new one and it keeps doing it. tried different power cable that provides 65 watts vs its provided cable that goes up to 45 watts. still no fix. im about to try 3rd party router, reinserting sim card. i have external 4x4 MIMO antenna and when it works my speeds are great with 500ish down 20-50 up and idle ping 20-25.
Did you replace the power supply? Is it plugged into a surge protector or directly to the wall outlet?
Thanks!
Welcome!
We still have the Nokia trash can gateway with T Mobile Home Internet and its been working great and we got it since it came out 2 years ago im surprised its lasting this long
Not bad!
My Nokia kept randomly restarting the last month or two on its own. Tried calling tech and getting the New Arcadyn but the can't decide what you get. I ended up with another Nokia, that has already randomly disconnected all my wifi devices and I had to power cycle it.
Also trying to set up a new line to get the Gateway has proven to not work. Apparently the only way to actually guarantee the new Gateway is to go to the store. The problem, none of the stores around me have it yet! 🤷🤦
@@Bryan-Hensley I have terrible Topography and need a cell booster for my situation. Another problem I have with my Nokia, is that even with the cell booster, it won't pick up 5G when my Phone, that is also T-Mobile is in the same room as the Home Internet and both almost right under the inside antenna. I definitely believe this new gateway would solve that with being able to have an antenna easily hooked up to it rather than just the booted signal.
I had optimum cable, so I recently changed to T-Mobile home Internet. Are you saying that I should continue to use the optimum username and password for this gateway? What about my laptop and printer? What are your thoughts ?
No. Same as optimum wifi ssid and password. Then all your devices will automatically connect to TMHI
Sorry, I know this is a bit off-topic, but I'm going to be receiving my new Tmobile gateway tomorrow, and have a question about hooking up my cable. I currently have a Netgear Router connected via ethernet to an Arris modem, and a coaxial cable from the wall connected into the Arris. (This house is super-old, and I did not set this stuff up!) As the new Tmobile gateway does NOT have a coax cable, will I still be able to use it? I did see something about using a MoCA 2.5 adapter, so I purchased one. Now I'm wondering if this will actually work. Any help from anyone is much appreciated!!
You can return the MoCA adapter. Your old ISP is the Arris modem and it gets "the internet" from the coax cable. Your new tmobile gateway gets "the internet" wirelessly from the cell tower so it does not need the coax. Unplug the ethernet cable from the aris (other side stays in the netgear router as it is) and plug it into the tmobile gateway and you should be all set.
@@NaterTaterYou rock! Thank you very, very much! I got my Script all set up for turning off the wifi, too. Appreciate you very much. 🙂
What is the name of the app you were referring to at 24:15?
HINT th-cam.com/video/Qy-f8xfPk4s/w-d-xo.html
Any update on when or if Hint is able to control WIFI on/off?
Out of Verizon,att & tmobile what one has the best cellular wifi you have used. So what one would you recommend to get for the best internet and has the best options in the internet settings for gaming and every day use?
Hello Nate! Always love your reviews. Anxious to get one of these for off-grid.
i am wondering if that extra usb-c might be for something like VR units etc. my Quest 2 uses usb-c. maybe can plug it directly into gateway and not have to use wifi?
I bet they don't have enough to go around for awhile. I'm looking at this for a possible move in November to a rural area.
Thanks for the look and see.
You're welcome! They seem to have decent stock at the moment.
@@NaterTater It's sad because the rural property I just bought has Tmobile towers as close as 2 miles but they tell me they won't let me get Home Internet there yet. Closest neighbors are spread out every half mile or so. Very poor area so it's doubtful they've maxed out the area yet.
set up a business account worked for me@@Beerjunkieguy
@@Beerjunkieguyif you have a friend or family that lives in an eligible address you can go to the T-Mobile store and just try a few addresses. I got service at my house by registering at my grandparents house the devices ain't geolocked.
after calling corporate they came up to the conclusion that in order to get tgis new product i have to wait until one of the t-mobile stores gets them. (inland empire california)
If you do a 2x2 mimo make sure you get 90 degree elbow SMA adapter for the gateway. Because they come out of the bottom pointing down. Plus they are cheap.
Good point
Can’t get it to recognize the antenna ? I moved cables around took everything outside still nothing 😢
It needs 5G signal to switch to external. If you have poor 5G at your house you need to drive the gateway closer to the tower with an external antenna, get it to switch to external then unplug it and set it up at home and power it on.
I just got my device. Love it but the lan ports don't work! Need to get this connected to my amplifi d router!
My Cheeta had a wlan port. No such port on the tmobile!
This G4AR and all the TMHI gateways I know of have LAN ports on them. Which model do you have?
@NaterTater g4ar. I can connect a computer the the lan ports but not my amplifi router... my cheeta i was using before I got the g4ar had a wlan port for going to my router... which worked fine.
Did you have to sign up for new account to get the new Arcadyan TMOG4AR gateway? I've tried my best to no available. They said I have to stick with the current KVD21 no matter what. ☹
Yes
I was told the same thing on call, and in store the lady was clueless(funky nails so long it's like how do you type with them?), and didn't even know what I was talking about, they should just sell them outright at full price to existing verified customers who want them. I'm grateful that I at least got a Sagemcom gateway when I signed up back in February this year, and have had overall good results with it unmoded.
do this 1 you have to order it??
Have you found a cooling fan that works with the G4AR? Because of it's form factor and location of cooling vents I haven't been able to find something that will work. Thanks
How do u get it i tryed but they said only new custumers can get it
i became a new customer
Hey buddy. So I currently have the original Arcadyan gateway but I desperately need this new gateway just for the external antenna ports. I'm approximately 2 miles from the nearest tower but there's a lot of trees between here and there. How do I go about getting this one? I'm wondering if T-Mobile will swap out gateways with me.
Let me know if you know a trick to swap out. I am in the same boat and TMO said "No way" 🙂
called one store by me and they said no problem
Is This one capable of port forwarding and opening ports
no, that's a limitation of t-mobile's network, not the gateway.
Does it have a web interface like the Nokia grey cyclinder or do you have to use their app?
technically yes to both. web interface is worthless while app is only. ostly worthless
Have you heard any discussion about current users not being able to get this gateway?
yes
There are two slots inside. Why you did not show which slot it goes in?
@@meeratadipatri9747 I don't follow. What slots are you referring to?
Nater, I use the extra USB port on the back of the gateway to power a small USB fan to cool the gateway. Works really well.
Dale V
Where do you see the advanced cellular metrics at?
@@chrispalmer9802 TMHI app
@NaterTater ok. My gateway is at home just delivered so I'm gonna hook it up tonight. I don't even see that TMHI app in my play store though
@@chrispalmer9802 they've been migrating to the t-life app. But you can try this one too th-cam.com/video/Qy-f8xfPk4s/w-d-xo.html
Have you ever found a way to view (hack) the advanced cell metrics on this particular model? Thanks.
@FrankRizzo804 yes, th-cam.com/video/Qy-f8xfPk4s/w-d-xo.html
Can you compare this to the yeacomm nr610? Would you get better speeds with the yeacomm mounted outside or the gateway with a 4x4 mimo?
tmobile just made their service avabile for address with the tower being .5 miles away im kinda wondering what speeds ill get since i can pretty much see the tower from the driveway
Depends on many factors but being close certainly helps. Only way to know is to try it out.
Ad a brand new T-Mobile home internet customer (this week) I'm glad to find your channel! The router I received is a model KVD21. I have a Netgear MR60 mesh system already in the house. I thought it would be just as simple as connecting the T-M router to the MR60 with the ethernet cable and all would be great. However no matter what I try the Nighthawk app doesn't see T-Mobile? Do you have any experience with something like this? The MR60 worked fine with my existing Starlink router. I decided to try out T-M due to the big price difference going forward. Starlink already did a price increase and it seems like future hikes are coming. I have no access to cable so wireless is my only option at the moment. Thx for any thoughts on this. Great stuff here on your channel and just subscribed.
That's odd, it should see the tmobile gateway for sure. The ethernet is plugged into the WAN port on the Nighthawk? You might have to adjust the WAN settings on the Nighthawk to be setup for dynamic ip/dhcp for thrle WAN connection. Many use a personal router with tmobile including myself.
@@NaterTater thx for your quick reply. Yes I connected to the Netgear Nighthawk mesh router with an ethernet cable but it just doesn't see TMobile. Do you know of any Mesh system that is plug and play for the KVD21? Thx again and a great channel!
That's odd, I have the Nokia 'trashcan' and Google Nest Mesh is plug and play with it. It might be issues with the Nighthawk I suspect. NB: my Google Nest Mesh is the AC version and not the latest model if that helps.
How do you turn the WiFi Off for the G4SE ?
@@BruceGlenn th-cam.com/video/Qy-f8xfPk4s/w-d-xo.html
Question, I have a peplink router, currently using a sim data card, would I be able to hook this gateway to my LAN connection on the router and take advantage of my external antenna as well as having an extra wired internet connection? I have the ability to switch from my sim card to another internet connection, I was hoping I could use this gateway for that. Thanks
Depending on your peplink device you should be able to use this gateway as a 2nd WAN either through an ethernet port or even a "wifi as WAN" configuration where the peplink connects to the tmhi gateway's wifi.
Hi Nate I just went back to tmobile from frontier. I have a netgear ax4200 mesh wifi system and I'm running a double nat and am getting half the speeds because of it. Is there a way I can setup a bridge mode so that I can maximize speeds?
Hi Nate. Another great video. I have a question about the latency and the packet loss. My 5G tower is about 150 yards away, and I easily get 500 mbps down / 50 Mbps up, and during certain times I can get close to 700 Mbps down and over 150 Mbps up. However, my latency is never below 53 ms, and quite often I get a pretty high packet drop rate, even though sometimes I get 0% packet drop. So, for me it's not uncommon to get between 10% and 20% packet drop. This is on T-Mobile Small Business connection with a static IP, while being hard-wired to the 5G modem (via my own router). Do you have any thoughts on why my latency is always so high and why I get a high error rate, while having very good download and upload speeds? I can bandwidth lock in my 5G modem.
does this have overheating problems like the older ones?
@@guapogestapo4500 not that I have seen
Grate job Nate tried to get one no luck will try later keep us updated thanks
Will do!
Nate you saved my knees bruising from begging for the new gateway! I've called with no success. I still have the original Nokia for the last 2 1/2 years and wanted to try the new unit because of its antenna hookups and more bands. My speeds hover around 200 download and 20 upload but for some reason the reception gets terrible and every week or two i have to reboot the unit and then i'm good to go. I have the fan on top, wifi turned off and use my own TP Link router. I'm coming to the conclusion that the Chester unit is the way to go . One question, with all the TMobile units, how do you use the same TMobile app to check specs or even install a new gateway. Do you delete the app snd start from scratch each time?
Many thanks
Anthony
the tmhi app recognizes you're hooked to a new gateway and asks you to login. so no need to delete, just have to sign in with admin password.
@@NaterTater once more, many thanks! I was hoping you could snag a new gateway so I can see if was worth while trying to get one. Seems like it's the "same old" except for the antenna connections.
Many thanks about utilizing the app. I have a second gateway and wanted to test if it worked any better, but from all your tests, I think it's a lost cause.
@AAtta-3286 I turn off every accesspoint but the ethernet ports and let my router handle everything. The room I have the t-moble gateway in has had a rough summer, but 97F room temp doesn't my gateway.. I only had problem when the other radios were enabled.
Can’t wait for your next video let us know how the wayform antenna works
Do you think they would swap mine out if it is is still working well? Our first one was a black one and kept shutting down, so they replaced it with a white one with the screen on top. I just tested and got 570 download and 30 upload midday on a Sunday.
No and why would you want to replace one that fet 560/30mbps?
Can I disable WiFi on my G4AR so I can use my router?
@MrOhnoitsthesoundguy yes! Best to use the hint app th-cam.com/video/Qy-f8xfPk4s/w-d-xo.html
Hello Nater Tater, is there a way to connect an older Asus router to this gateway like shown in other videos and shutting down the 5G signal?
Yes, use the app th-cam.com/video/Qy-f8xfPk4s/w-d-xo.html and then basically plug ethernet from WAN on asus yo the gateway th-cam.com/video/q3OyFZZ9cNA/w-d-xo.html
Nater, thanks for the great video. Do you know if these will work with a wifi mesh system like a DECO? I hope you can answer this one. I have to older black unit from t-mobile and thinking of upgrading.
You can add a mesh system to any of tmobile's gateways.
@@NaterTater Thanks for the fast response brother..
When you add an external antenna, does it boost both transmit and receive? Meaning, will my WiFi signal be stronger compared to just using the internal antenna?
The antenna is only for the cellular (both transmit and receive) but does not affect the Wi-Fi.
@@NaterTater So the only way to increase WiFi is to add Mesh?
1/5/2025 got it for free…$50 a month…came with antenna-it’s a BEAST!!! What is the sims card slot for? Still a newbie!!!
How did you go about getting this unit ?
New customer
@@NaterTater I was going to go that route but wasn’t sure if it would work
i don't know if you see the comments on these older videos but I'm using the sagecom and im thinking of buying another sagecom and putting the terminals for the outside antennas. im at the point where i have no 5g at all and my LTE is b71 band rsrp is -115 rsrq is -16 rssi is -84 and my siNR is -22. They said i was in the ultra capacity zone but obviously I'm not with this setup. My question is what should i go with to get decent connection im about 6 or 7 miles away from tower also but also not breaking the bank i don't want to spend over 300
Your best but for that budget is a used waveform 4x4 setup which I do see on sale online every so often. You want a directional outdoor 4x4 MIMO antenna.
@@NaterTater thank you alot sir
Hi nate, one final question. How do you request a newer model? do you just call them or do you go in store and ask for a newer model with your old model in hand?
"Yes", see th-cam.com/video/r1wlZkPLMpI/w-d-xo.html
ty much appreciated @@NaterTater
can you use your hack to turn on/off WIFI like the original? so i can connect my old router
How is the heat on this gateway compared to the other gateways? Does it still need a fan to keep it cool?
Seems OK. Just keep it in a conditioned space.
I was waiting for this video! Thanks Nater Tater. Did you have to start a new account to obtain the gateway? A local rep told me they would swap it out with my current Ark when they get more. ( current gateway is acting up ) thank buddy, see ya in the group 😁💪
Yes I did
Just swapped out my Nokia 5G21 Gatewy for the G4AR and getting amazing speeds. With the Nokia, Ping used to be in high teens up to 35, downloads were up to 150 Mbps but typically around 50 Mbps (as low as mid teens) uploads were low single digit up to mid teens. The local T-Mobile store set up the new G4AR Gateway in shop so when I got home all I did was plug it in and BAM my internet took off. Ping is consistently 8-12, downloads range from 275-550 Mbps and.uploads at 40-60 Mbps. This is without an external antenna. I'm less than a mile from the tower but do not have line of sight from inside the house because of a tall 2 story house that blocks the tower. I was going to get an outside antenna but with these speeds I may save the money. For those wanting to upgrade to the G4AR or G4SE Gateways you'll need to contact your local brick and mortar T-Mobile store to see if they have them in stock and if they'll do a warranty exchange. Otherwise you'll have to pay for an upgrade to Home internet Plus at twice the price.
Does anyone know how to take the platform off?
how do i go about switching to this gateway? just call customer service?
th-cam.com/video/r1wlZkPLMpI/w-d-xo.html
Can you still get this device today or is it better to go with newer box
This is one of the newest still
So do I have to cancel the and reorder to get the router and is this going to be the new default router because t moblie still has the black segcom ones
They arent offering to swap gateways for existing lines. New lines get what is in stock to ship, currently all four 5g gateways are possible to get.
@@NaterTater unfair how they give new customers all the perks and goodies while old customers get treated like lower rank then them I wish they would let you update if you wanted
@@typhfanuwu7526I agree, because my topography at my home would really benefit from the external antenna, and I'm not comfortable taking apart my Nokia to add the external antenna
Nate, I live not far (maybe 1.5 miles) from the nearest tower. But there is a couple hills blocking direct view to the tower. What would be the best antenna for me to get to improve my signal? I have the Nokia 5g Tmobile router.
Waveform QuadPro collabs.shop/gqhat7
I’ve notice I’m being throttled after 50gigs a month of data. I called t mobile customer service and the representative confirmed this. Anybody else run into this issue?
you dont have tmhi unlimited then. either the tmhi lite or a hotspot plan.
My question is how do you talk T-Mobile into sending you the new one?
They only send it to new customers (ie new line of service).
Do these work with the $10/month 30 gigabyte t-mobile 5g hotspot plan? I called t-mobile the rep said it only works with home internet not mobile hotspot but I feel like it should work!
It does!
@@NaterTater Thank you for confirmation!
We have the Nokia 5G21 and have had it for a few years. The last few months it has been cutting out and the speed has slowed down a bunch. Nothing has changed as far as I know to the tower we access. So how do you go about getting one of the Arcadyan TMOG4AR units? Can we call T-Mobile and ask for it as a replacement? For reference we always get 2 bars on the Nokia unit, download used to be 40Mbs and up was about 4Mbs, but now it sometimes goes to down 10-20Mbs and up .04 - 1Mbs. Depends on the day but overall performance is down so I'm thinking new hardware like the Arcadyan TMOG4AR should help. I don't use an external antenna so I like that this one has the option of adding a Waverform without needing to open it up.
th-cam.com/video/r1wlZkPLMpI/w-d-xo.html
@@NaterTater Awesome, thanks. You're helping so many of us.
Have you compared both t-mobile Sercomm’s TMO-G4SE Arcadyan TMOG4AR GWs with the 3rd party antenna yet? Snd if so which GW would you recommend for residential (not busineess) use for those who NEED the external 3rd party antenna for an acceptable signal?
I haven't gotten my hands on the G4SE.
Can't wait for your next video nater wanna see how the External antennas work. fingers crossed 🤞 HYPE
7 hours til its live!
Great video sir, One question.. the trick you suggested, are you saying to set the wifi network to the same network name I have as on my Xfinity settings in my wifi listings section?
yes but only if your plan is to turn off the Xfinity wifi (or getting rid of that service all together). Doing so would allow all your current devices to automatically connect to the T-Mobile gateway/wifi.
@@NaterTater Thank You 🙏 for your quick response. We are just trying out the T-Mobile unit so I don’t want to jeopardize my settings with Xfinity quite yet….. So if decide to keep T-Mobiles service will I be able to go back/reset the unit at a later date?
Do u cable internet too as a back up or just t mobile home internet as your main source? Thanks
The main reason I got into cellular internet is because cable and fiber are not available at my address. I technically have 5 or 6 cellular ISP's now for all the testing I do. I currently have 3 hooked up to my router so multiple backups.
@@NaterTateroh ok
Where did you happen to get it? I called the support line and stores near me and they haven't even seen one. Thanks
th-cam.com/video/r1wlZkPLMpI/w-d-xo.html
YOU GOT ONE! Sweet!
Tmobile says if the external antenna does not improve reception, or makes it worse,, return it for a new one...
Definition of insanity
Can you turn the WiFi off? Like completely off, not just hide the SSID, but actually turn it off and use just Ethernet to feed another WiFi system? Does it force you to use their NAT or can you pass an address through to your own router?
yes, disable wifi with th-cam.com/video/Qy-f8xfPk4s/w-d-xo.html You will always have t-mobile's CGNAT on their TMHI and you'll also have their gateway NAT which you can't disable. Using tmobile business 5G with the optional static IP does get you closer to what you're asking if using a 3rd party gateway with a passthrough mode.
I found a SIMM card inside the unit AND they sent another SIMM card which needed to be punched out...So, Which sim card do I use??
Probably the punch out one but you could ask tmo
can we open ports for servers on this or they are still screwing us server host
t-mobile's cgnat does not allow native port forwarding
@@NaterTater God damit I need that so bad
are any of these modems capable of 6g signals i have atleast two or three 6g devices and also can i use my google wifi nods by going thru the ethernet port
I think you mean 5Ghz? if so yes they all do 5Ghz wifi. th-cam.com/video/qemiIHEyAEE/w-d-xo.html
Ok and I also wanted to ask how many devices can run on these gateways at anytime..I have atleast 25..smart this and that..alexa..google..will to many devices slow down the performance of these gateways
Where did you find the new G4AR? I've been on the phone with 611 which told me I could only get one from a corporate store. I have called 20 stores within 200 miles of me and cant locate one
They arent in stores yet. New customers/lines are eligible if there is stock in the warehouse to ship.
You have so many videos. Can you give a link to your video where you hook the T Mobile gateway to the External Antenna Ports. Thanks. I just subscribed after watching this particular video.
Check out Waveform Cellular Antennas for T-Mobile and Verizon Home Internet: th-cam.com/play/PL8d9FovK2dNS1HuMabIm8hspYa7nlXpPP.html i'm not sure which video you want but all the antenna one are here.
Can you run a media drive off it
No
Great work as usual.
Thank you! Cheers!
Would this gateway be compatible with a Parsec Husky Pro 7-in-1 Antenna?
Yes it should be. You would likely need to experiment with the 4 antenna cables and their hookup order.
Whats the modem? Trashcans are old AF x55.
As mentioned in the video mediatek t750
Hey Mr. Nate, curious about the 5G business router what would be your recommendation on a T-Mobile router model # that you can disable the integrated Wi-Fi? I currently have the T-Mobile model: Fast 5688W, but looking to upgrade to an external antenna custom mounted up high for maximum signal strength.
The way to go to get the best performance is a 3rd party gateway like th-cam.com/video/3belU1bmEh0/w-d-xo.html
i haven't gotten mine yet and they said i can not pick which modem i want .. so i have to get the one you are showing here , do i HAVE to have it in a window? also how will i know what band is good for my house / area?
Nope
Nate any idea if existing customers will eventually be able to get one like in a few months or so?
they typically don't let customers swap gateways on the same line unless its warranty and then its with the same unit.
@@NaterTater That sucks, but at least you were honest about that.
When does this come out
It is out
@NaterTater t-mobile told me that they had a soft lunch but had not yet been released so some people got them that what they told me
Can you use 2 2x2's?
Yes
Very informative video. I do have a couple questions.
How did you get the new modem? Did you open a new account? Did you have to beg to get the new gateway? My arcadyan needs to be replaced and would like to get this gateway. The arcadyan needs reset everyday as it loses signal.
Thanks.
Yes and yes. took about 4hrs on the phone, two visits to local corporate tmo stores and a few calls to other tmo stores.
@@NaterTaterdid u ultimately get it from a tmobile corp store? The tmobile rep I spoke to said the only way I can exchange my gateway for the newer one is through the stores 😢 if they have one…
Does it allow Port Forwarding?
No, tmobile's CGNAT severly complicates that
Hey, love your videos!
Do any of the T-Mobile 5g gateways have a modem/bridge mode? Or would u recommend any 5g gateways that have a modem/bridge mode? We have ports open and want to use this as a backup solution, but need those ports to work
None of T-Mobile's gateways offer these options, but even with third-party equipment, and even when using IPv6 where you do receive a non-NAT'ed /64, port-forwarding won't work due to the T-Mobile network being set up to block all unsolicited incoming connections. I've heard, but not confirmed, that customers with the business version of this service (TMBI, which requires a valid EIN number) and who pay extra for a static IP can request incoming connections be unblocked. Otherwise, using a VPN (terminating to a device behind the TMHI gateway) is the only real solution for accepting incoming connections.
What Jordan said
@@jordanhazen7761 thanks for the reply & info! Really appreciate. This actually answer a bunch of questions for me.
@@NaterTater thanks! Keeps the vids coming!
The Inseego offers the bridge mode, which is called IP pass through or IPP.
Great info....I still have the old Nokia gateway from T-Mobile and constantly have issues. I saw that they send you the gateway that supposedly works in your area. Should I just call T-Mobile home Internet and tell them I need a new modem/gateway? Cost? Any tips to getting new to replace the old?
Yes. th-cam.com/video/r1wlZkPLMpI/w-d-xo.html
This gateway's design should have been the design from the start. Whoever thought a box with antennas placed at each corner would be best at getting a signal should be fired. I got the arcadyan and it's very sensitive to how i have it rotated.
How can you get a new gateway and the rest of existing customers not able too
video in the morning!
ii have been tying to get the g4ar since august just confirm g4ae will arrive on 11/20/2023 this is tne third gateway in my account
nice
Unfortunately, all of the T-Mobile stores in my area do not have enough new gateways to keep up with demand. I had to warranty exchange my old gateway. I asked about this new gateway and the salesperson states that people have been asking for them like crazy and T-Mobile is only releasing a select few at this time.
True
Is this new router better than the old one speedwise and range without the external antenna? Verizon just released a Wifi 6E router, to me the 6E is a considerable upgrade compared to the normal 6 in speed
@baoanprounited the white gateways are roughly the same speed wise as the black sagemcom. Wifi 6e is better but wifi will never improve your ISP speed.
How were you able to get the new gateway sent to you? They refused to send immemorial because I’m a current customer.
th-cam.com/video/r1wlZkPLMpI/w-d-xo.html
Got it. Connected pc, fast, 2 androids, great. Tv doesn't want to connect to Samsung. I checked a few things. I understand I can customize it. But it should just connect like the phones and PC.
@mattlord2906 turn off wifi band steering. Which means have unique ssid for 2.4ghz and 5ghz.
@@NaterTater I saw in TH-cam short, that option. My modem/router came with a mesh router as well