Encore: IVR Essentials: Eligibility

This is a recording of a webinar held on 7/15/2024.
The Interactive Voice Response (IVR) System is a self-service tool for providers inquiring about beneficiary eligibility, claim status, payment information and more. In this session, we focus on eligibility inquiries. Join us to find out how this automated system helps you get the information you need quickly and easily.
Link to survey:
cmsmacfedramp....
Resources:
Part A IVR Operating Guide: med.wpsgha.com...
Part B IVR Operating Guide: med.wpsgha.com...