When companies don’t want to do a interview or decline anything they know they messed up and in the wrong . Until they hear from a lawyer they won’t give you any explanation.
Exactly. So many of those that try making an easy dollar off innocent and not care knowing they were wrong. They know they won’t face jail time and just pay their way out of it and they do just that.
And then rattling off statistics that make you look good as if this is a shareholder meeting and not an inquiry from the press on your shady business practices.
I use to work for Carvana and all I can say is no one there knows what they’re doing especially not the post sale team/title and registration department.
I worked for Carvana as well, I’m a witness to all the disasters that went on such as people waiting months for their tag and registration, people buying broken cars because they’re not even inspected properly, and many times cars not arriving due to Carvana’s negligence.
If somebody's bad experience ends up in the news, take it seriously. I still remember Hertz sending it's customers to jail for reporting their cars stolen even though they were being rented.
I was harassed for 2 years with calls and finally a private investigator from Hertz showed up at my house, he looked like police with a badge, I never been in trouble in my life,it was terrifying. I have a disable child, I started crying thinking I was going to be arrested, I invite him to talk to my neighbors to declare they never seen that car in my house, finally they left my alone, it was a horrible experience.
Yeah, that actually happened to me. I had a private investigator hounding me over a car that they never would pick up. then I was charged $5000 for keeping the car 20 days extra and my bank account went to collections because they wouldn’t right their wrong. There’s no taxi in my city so I had no way to return after giving the rental car back and they kept saying they would pick it up. Glad I didn’t go to jail I guess.
Its rare these days any large company takes accountability for mistakes unless its a global safety concern, even then there is no guarantee you’ll get an apology.
My wife and I both purchased vehicles from Carvana without any problems. That’s not to say that they’re doing everything right, only that our personal experiences have been great.
This was a case of user error and not understanding the process. Carvana gives you 7 days from the date of possession to have the car inspected yourself, and sometimes even extend it out to 14 days. And they'll fix any issues the mechanic finds out of pocket, basically bringing the car to near new condition. This woman seems like she never had the car inspected. You can also purchase an extended warranty through them or a 3rd party. You take even more of a risk when you buy from a random person off the street. Regarding the titling/plates...I've heard horror stories there. I do think they need to sort all that out and get better.
Nope. I bought my car from a local dealership that is well known in town. It's been 43 days and I still haven't received the title to go register my car and my temp tags expire soon.
Lemon law applies only to new cars, Carvana deals exclusively with used ones. Lemon law is only related to mechanical defects as well, not paperwork delays.
@@alexm566 Depending on the state you live in, lemon laws can extend to used cars as well. For example, look up NY's policy (I tried posting a link, but youtube deleted my comment).
I don't think it's relevant to the actual story. But my guess is she really wanted that specific car for that price, and no Carvana's near her had that same deal.
What I've learned is that when you come in with your own money, that's when these title issues arise. I went through a credit union and when they hadn't received the title, the credit union threatened to cancel the check for the car. When I asked about the title a few weeks later, the credit union informed me that Carvana had sent them the title the same day they told them about taking the money back.
I. Too, had a nightmare experience with Carvana. Long story short, I never was given title so the car could be registered in CA. After 3 months and driven 5k miles, I gave the car back and eventually did get a full refund minus a $23 fee from DMC to dive the car almost 5 hr to turn it in, no reimbursement for gas spent to do so. The agent I worked with almost daily since I bought the car told me to think of it as a free car rental. NO, it was a nightmare!!!! I will NEVER buy another vehicle from them nor any other such dealers!!! I wish I knew a lawyer that would take on a class action suit against them!! I turned in the car over a year ago now. How can a company be such a crook?
We had a horrible experience selling our car with them! We drove six hours to the drop off spot and they canceled our appointment… one thing after another we ended up having to cancel everything and lost about $1,000.
They wouldn't go to your house? I sold my car to them, they came, looked at it, drove it a mile, I signed papers, they have he a check then left. Took 10 mins.
Not to negate anyone's experience, but I had an awesome experience with Carvana both buying and selling. In my state, I needed to go to the DMV and register the car myself as owner. Carvana had given me the completed form to take to the DMV. The process of buying the car and taking delivery was beautiful and simple with complete transparency at each step. A few years later, I sold the car back to Carvana due to relocation. I not only got a great price, the process of selling to Carvana literally took minutes! I am sorry for the negative experience that some people have had but for me and my family, Carvana has proved itself not once but twice. My advice is know the local DMV requirements and be proactive. My state's DMV has the requirements from buyer/seller on their website and it helped to be familiar with them. Thank you and I really hope you benefit from what Carvana has to offer.
Carvana is a mess. I test drove the car before i was going to buy it and it drove terrible. Told them I didn’t want the car anymore. So I had to sign a paper that I declined to buy the vehicle. Didn’t think twice about it anymore. Then about 3 months letter I got a paper in the mail from the DMV stating proof of insurance required for a 2019 VW Atlas. Carvana had registered the car in my name already and didn’t take my name off once I canceled the order. I had to get a letter from Carvana acknowledging they made a mistake. It was ridiculous getting someone on the phone who was coherent. Steer clear of this place.
It’s been going on since before 2020 with some cars not ever getting their registration. They’ve lost their lic in multiple states multiple times over the same thing. I can’t believe ppl would even buy a car from them tbh
no this is just terrible management at carvana, i worked with thousands of car dealerships for over 5 years and they never had issues confirming ownership and title handling a responsible dealership will not accept your vehicle on trade unless you can hand them the title for it and confirm it is clean!
I see the horror stories about Carvana and it honestly makes me feel lucky. I got a car from them last year and it's been bulletproof, plus zero issues at the DMV. Shame to see them screwing others.
Your time will come. Carvana sucks. I went through 3 cars in their 7 day period…… literally they don’t inspect their cars and just try to make a quick buck
Hopefully Alecia will be able to get her life back together and get justice! And I hope Nicholas beats those false charges! It isn’t their fault or anyone else’s fault that some fly-by-night wannabe company flew under the radar! If you were scammed by carvana, I pray and hope you get justice! ⚖️
YESSS, THEY NEED A REFUND, ALONG WITH DAMAGES SUCH AS LOST WAGES, LEGAL FEES, & EMOTIONAL PAIN & SUFFERING. I ALMOST FORGOT LEGAL FEES! IMMA NEED ALL THE MONEY I WAS FORCED TO KICK OUT TO GET MY MONEY FROM YOU! THAT LAWYER BILL GOING DIRECTLY TO CARVANA! 💯💯💯
Our experience with Carvana was terrible. The delivery time was from 11am-2pm EST. 2pm passes, but we get no call, no notification, nothing. We call to follow up, and were told to wait another hour or so. Carvana would not give us a valid ETA on the late delivery. Calling this unprofessional and lack of customer focus is understatement. We would not recommend buying or selling a car from Carvana.
Tell that to the 3 states that have revoked Carvana's car sales license. In my opinion the federal government needs to step in and start an investigation.
The Carvana displays reminds me of my brother’s Hotwheels toy collection. One set he had was a small tower with a working elevator that you can raise or lower the car to each level that had two car holders on each level, one on each side of the elevator. We still have that toy.
Big ticket 'used' items should Never be purchased online, without an inspection, walk around, and test drive for cars... I'm surprised Carvana made a successful business out of this...
How is one’s credit “ruined” by this is they paid in full for the car…or were they just SAYING that and didn’t/couldn’t make the payments? It all sounds fishy.
Same! We got ours 4 years ago. Never had any issues and it was a lot of fun. We live just minutes from Carvana so we did the vending machine. Our vehicle is still in perfect working condition. We kept up with all maintenance.
I bought from Carvana back In 2020, feel pretty lucky and grateful that my purchase went well and has been going well. I was excited because it seemed like this easy and fun process, which I thought it was. Seeing the car being delivered to me was too cool. Paperwork was easy and off they went with no issues. I did get a Honda though so pretty bulletproof😉
Omg! I had the same experience with Carvana, and my Mini. It took FOREVER to get it registered, the car went in for 18 repairs, and THEY LOST MY CAR IN SHIPPING FOR MONTHS!
From what I've heard, Carvana only had $316 Million in December, which sounds like a lot until you find out they lost $1.5 Billion the first 9 months of last year. I figure they're probably on their last leg.
Wow. My experience was completely different. They delivered the car to me (didn't have to go to another state). They also got me the temp and the regular tag a month later. This was 2 years ago for me in florida
I know this all too well. Carvana factored the car registration fees into my loan. After a full year of temp tags from different states, I had to pay for the registration and go to the dmv myself. Reached out for a refund and they said it wasn't their fault (it was). Dealing with them was a nightmare, and communication amongst their own staff was nonexistent. I hope they're sued for everything they got and shut down. Awful company.
She may be "ruined" for the time being, but she WILL bounce back. They're going to REGRET this, especially to those other "700" people that lawyer talked about.
I found my car online on Autotrader. It was a two-hour drive away in ATL, and I went down to the dealership and test drove it. The overall experience was very easy. I would never buy a vehicle without test driving it.
They do have a 7 day return policy.. if that was me wanting to do that just for vending machine experience, I would immediately get it checked out by a mechanic.. and could've returned it
As for title/reg, it may be out of Carvana’s hands. It can take months depending on how backed up the DMV is. Which is why you don’t buy a car out of state. I work for a company that deals with the DMV. I’ve seen them take 6 months to finish up a transfer of a used car from out of state (and we have smog inspections here so it can make it worse). When it comes to car buying, buy local.
Just because you buy a vehicle out of state doesn’t have anything to do with the smog inspection all you need is the title of the vehicle to take to your local DMV for buying privately owned vehicles Some people even buy vehicles from car lots out of state and smog has never been a issue it depends on if you live in a county or state where they do have smog inspections I believe a lot of states have smog inspection it just depends on what county you live in because some county’s do not require smog inspections
I bought from Carvana and their deal is you have a week to give it back no questions, and 100 days of a warranty where they'll fix mechanical issues. I took mine to 3 different mechanics to get it looked at during those 7 days lol just to make sure I wasn't getting problems down the line. Luck for me the previous owner babied the car. Only thing it needed was an oil change.
They give you 7 days to test drive it and checked out with your own mechanic if you want. If you want to return it, they take it back and refund all of your money.
If you don't know anything about used car, it's better to ask help from your friend who understand about it or hire mechanic to check it up for you. I know it will cost a money, but it will save you a lot for long time
I currently work for Carvana, and I've seen cars sold to customers not being right up to ship shape, or some cars with dents in them that weren't there on the website. Carvana was a great company in the beginning of 2020, and they kept buying and buying, new car lots, new Carvana car towers, and a bunch of other things. I'm thinking on leaving here soon or may be laid off due to them losing money. Carvana really needs to step up their game if they want to survive and keep going because if not, they will definitely go bankrupt here soon.
They have a 4.7 out of 5 star rating on their website because they bought those ratings. I have heard so many different stories negative stories about Carvana.
I was in a Fraternity is 1985. On Saturday afternoons, this guy would bring over a 16 gallon keg of beer and sacks and sacks of surveys in bags. They would be 20-25 of us sitting around filling out surveys for 3 hours, while consuming the keg of beer, and then putting them in envelopes. After that, I have NEVER ever believed in ratings.
At least when I got my car from them, they had a 7 day return policy. I took my car to a mechanic and had it checked out bc I didn't fully trust that their total car check was legit. Anyways, got it checkout out and everything has been good since. I feel bad for these people.
It sounds like she wanted to experience the vending machine. Meh, it probably saved her the $600 out-of-area delivery fee. When I shopped on Carvana, I just planned on delivery, so I had no idea where the car was coming from... and didn't really care. When I learned that the car I ordered was in Arizona, I almost flew from Wisconsin to Arizona to pick it up. My sons live in AZ and getting the car from a vending machine would've been a unique experience. Ultimately, I decided to have the car delivered (it was a 3-year-old Camaro SS with only 5,000 miles on the odometer, so I really didn't want to add all those miles on the drive home).
@@popcorn5130 I don't for one second believe the *ONLY CAR IN AMERICA SHE COULD AFFORD OR WANTED WAS IN CALIFORNIA OF ALL PLACES* Carvana effd her over, but there was no need to fly to Cali and drive the car back considering she was in South Dakota. Come one, she's telling me there was not a single car she would be just as happy with and in her budget that didn't include a plane ticket to southern California?
Honestly I thought this story was a little overrated.I mean you spend money to fly all the way to California to get your car that makes no sense. Then I don't really understand this? Other couple OK they got pulled over but then at the end they're? Like cool. Yes a bunch of outstanding issues OK well? That's not carvana's fault and then I don't understand why she lost her job. She never said again don't know why that's carvana's fault
@@_Tracy_B LMAO! Another one that thinks she went to California. How can you comment an opinion on the story when you can't even get the facts straight? And the couple explained that the car was impounded and they currently don't have a car - it's not too difficult to think maybe they lost their jobs due to lack of transportation. Comprehension is important. I suppose his traffic issues aren't Carvana's fault, as he shouldn't have driven the car until it was properly registered, but, If Carvana had gotten the car registered properly in a timely manner, he wouldn't have been stopped in the first place. Hmmmmmmmmm.
Wow. Who would have thought buying a car online, sight unseen, from a company that sells them from vending machines would be a bad idea? What's next? Picking up drunk, total strangers at 3:00 A.M. in your own car? Or renting your house to strangers for a few days? Geniuses.
I bought a car from them in 2019. The process was every bit as easy as they described. It was like a dream. Then I bought another car from them in 2022. It was an absolute nightmare. They couldn’t do ANYTHING right.
All those people who got charges need to sue Carvana and have their charges legally dropped. I rather go to a local dealer than to deal with a company like this.
I got my car though carvana. They canceled on my a few hours before delivery 3 times. The 4th time I finally get the car. I had to keep taking days off from work and my boss thought I was an idiot. Then my plates expired. I was able to get temporary ones and finally got my plates. I’ve had the car for 2 years and haven’t had any issues with the car itself. But it was a nightmare to actually get the vehicle
lol they defend themselves with a rating from their own website... thats sad. Also their license in at least Michigan has been revoked, that alone should tell people not to deal with them.
You have a 100 day 4,100 mile warranty. Every car has free carfax. You can look at its history (or lack thereof). You can drive the car for 400 miles after you purchase it and still return it within 7 days. If you go over 400 miles and decide to return it, you pay $1 a mile. That is a 7 day 400 mile test drive. How many used car dealers offer that? They sell nearly half a million cars a year. This is "Inside Edition". Sounds to me like the girl who happened to own an RV wanted to register her car in a state that didnt' require emissions (South Dakota). Explain why she would "drive" from South dakota to Phx Arizona? Looks to me like she created her own tangled web, and now is playing the victim.
My sister got a car from Carvana, had problems with the shocks so driving on a normal road was bumpy as all hell, and the A/C broke after a few months in 105 degree heat. NEVER EVER buy from carvana, this video is not far from the truth.
I bought my car from Caravan back in 2021. Honestly I had no issues, the process was easy and straightforward. As a first time car buyer I didn’t know anything, so I’m lucky this wasn’t my experience. Mine was great and I recommended it to everyone who asked!
I bought my car 4/22 from Carvana and I had to pay the registration fee upfront and it was explicitly said in the terms that I had to license and register my vehicle at the dmv….I wonder why other people don’t have that ability to transfer their car themselves, does it vary state to state?
Everyone who buys a car needs to register it themselves. This is buying a car. It's your responsibility not the dealers. I assume it is the case in most states. I know firsthand it is for a few.
They aren’t the sharpest knifes in the drawer one flew halfway across country to buy a used mazda she claims tires magically went bad after a month and shes now homeless because she couldn’t register her car when lyft/uber have car rentals she could have gotten and worked until her registration issue is resolved.
It happened to my son, it took almost a year for them to correct! These people have to be licensed and bonded. If they do not give title and registration, make a complaint with their bond insurance. Make sure you GET the name of their bond insurer at the beginning of the transaction!
I had an excellent experience with them. They give you insurance for 30 days that pretty much will fix anything you find. I got 4 new tires, and some buttons were sticking and got the whole panel replaced. Cost over 2300$. You have to take your car to get inspected by a dealership any if you find anything wrong it is covered.
hmm this is interesting. I have owned my car which I purchased from carvana for about 5 years now and never experienced any these problems. car still runs and drives perfect too
I bought my 2021 Subaru WRX last summer from Carvana and had it delivered to me. I've NEVER had an issue so far and everything was great. I got everything in the mail and no issues whatsoever. I've even called many times for questions and always had someone answer and help me. I feel like there's more to these stories. No matter who or where you buy from, you need to do your own research on the vehicle. Also, they offer several packages for maintenance afterwards.
I’m glad everything is working out for your car. I would just take it to a trusted mechanic if even the slightest issue occurs in your car. Make sure they check all fluids and nothing is leaking. Also, check your brakes and transmission. Your safety is your #1 priority. Overall, Carvana can’t be trusted. Save driving and be careful!
I want to buy a car from Carvana, but thats not going to happen until they clean up their act. I would never buy a car without driving away with a title in hand signed over to me.
I work at a DMV-type job with DMV access and the number of people who have come in after purchasing a car from Carvana is INSANE... I tell them sorry we can't do anything Carvana hasn't transferred it over yet... and for some of these poor people it had been months to a year.....
I got a car from CarMax last year and it was such an easy experience. The paperwork was fast and they even delivered the car lol. Im definitely going to them again when I get something new
Yall don’t know that whatsoever. What if she has a disability and cannot work a regular job? Don’t be so quick to assume. The bottom line is she should still have been able to do her job and wasn’t able to because of circumstances outside of her control.
@@samu-chan Nothing wrong with agreeing to disagree but you do realize they make cars for disabled people? Your argument is not very strong in that regard by your logic everyone capable of driving a motor vehicle should be physically able to work a regular job and that’s not necessarily the case. Just my opinion
@@Dh-is5ro Yes, she's bouncing around getting out of the RV with her dogs. Nothing was said she's disabled, the broadcast would have used that to hype the title. She's certainly not missed a meal. Good thing she's not working for GrubHub, half the fries would disappear en route.
I will say, I thought the whole car vending machine thing was just made up for commercials. Like, entirely made-up, fictional, not existing in real-life. It's weird and surreal to think that it's a real thing. I live in a small town so maybe that explains why I've never gotten to see one before. But scammy or not, I'd love to see one someday in person. Feels like something that once it's gone, will be looked back at with nostalgia like "oh the 2020s, those were the days, remember when they had literal car vending machines?" ...Anyway, last year after a wreck totalled my poor Impreza and I was looking for another car, my ex-boss recommended this place and said it was the "best way to buy a car". I almost bought a nice, tempting, affordably-priced Impreza from there. Glad I didn't take her advice... and also glad that, under other circumstances, I don't work for her anymore, and now I'm driving my childhood-dream-come-true, a lovely little 2000s Beetle bought from a family friend🐞💖
Same story over and over again, back in 2022 i saw some news where carvana lost their dealer license, YET they still continued to sell their cars illegally, after their dealer license was voided. This was already ridiculous, i don't know what is happening with U.S justice system, that company should've been closed a year ago. In that same news edit year ago, there was a woman who got a delivery of audi q5 where she had a different front bumper, different tires at the front, not same as on the pictures. I don't know why people still haven't heard of carvana, and still catch themself in that trap..
When companies don’t want to do a interview or decline anything they know they messed up and in the wrong . Until they hear from a lawyer they won’t give you any explanation.
Individuals should do the same no matter what when police want an 'interview'
Exactly. So many of those that try making an easy dollar off innocent and not care knowing they were wrong. They know they won’t face jail time and just pay their way out of it and they do just that.
most companies wait for lawyers
And then rattling off statistics that make you look good as if this is a shareholder meeting and not an inquiry from the press on your shady business practices.
Yeah shut it down they messed up take they business license we don’t have problem with the actual dealership
I use to work for Carvana and all I can say is no one there knows what they’re doing especially not the post sale team/title and registration department.
They should be shut down. ( Also,
* used to)
Thanks for the information
🧢
I worked for Carvana as well, I’m a witness to all the disasters that went on such as people waiting months for their tag and registration, people buying broken cars because they’re not even inspected properly, and many times cars not arriving due to Carvana’s negligence.
Damn that looks miserable
If somebody's bad experience ends up in the news, take it seriously. I still remember Hertz sending it's customers to jail for reporting their cars stolen even though they were being rented.
They still do
@@relaxation2380 oh wow
I was harassed for 2 years with calls and finally a private investigator from Hertz showed up at my house, he looked like police with a badge, I never been in trouble in my life,it was terrifying. I have a disable child, I started crying thinking I was going to be arrested, I invite him to talk to my neighbors to declare they never seen that car in my house, finally they left my alone, it was a horrible experience.
Yeah, that actually happened to me. I had a private investigator hounding me over a car that they never would pick up. then I was charged $5000 for keeping the car 20 days extra and my bank account went to collections because they wouldn’t right their wrong. There’s no taxi in my city so I had no way to return after giving the rental car back and they kept saying they would pick it up. Glad I didn’t go to jail I guess.
😅 not a laughing matter, but damn can't help it but laugh at something this careless.
“We did nothing wrong.” Stay the hell away from any company that doesn’t take accountability or show concern.
And talking about their 4.7 star rating out of 5.
FFR
Its rare these days any large company takes accountability for mistakes unless its a global safety concern, even then there is no guarantee you’ll get an apology.
Hopefully you didn’t vote for trump
Huh? How can you blame Carvana for letting your plates expire? They give you a date to get permanent tags and if you wait around that's your fault.
The lesson here is don’t buy from Carvana
Jesus Christ loves you he die in the cross for you! He is not against you here for you. Don’t forget to read the holy Bible.
@@FlowerGirlVJV What has this to do with this comment?
My mom has, but nothing has happened with our car, she bought it in 2019 and it’s normal. I guess it’s the small risk your taking.
@@FlowerGirlVJV👍
@@FlowerGirlVJV what does Jesus think of Carvana?
This is just heartbreaking. Homeless and has to stay in an RV.
Jesus Christ loves you he die in the cross for you! He is not against you here for you. Don’t forget to read the holy Bible.
I don't think her driving for Uber would make her enough money to afford an apartment let alone a house.
Does carvana sell RVs too? 😂
I thought this was the American dream?
It's easy to blame everyone but yourself. Carvana is to blame for the title issues but you can't blame them for your own mistakes.
Carvana should tack responsibility because it’s their job to make sure the cars work
They spend millions in Ads but can't guarantee customers satisfaction. Why anyone would trust that scandalous sketchy car dealership is dumb
Dealers cannot guarantee if a used car would break down immediately or not it depends on the vehicles history
Take
It’s used cars. What do you expect ? Brand new car ?
Yes, they should *_take_* responsibility!
My wife and I both purchased vehicles from Carvana without any problems. That’s not to say that they’re doing everything right, only that our personal experiences have been great.
This was a case of user error and not understanding the process. Carvana gives you 7 days from the date of possession to have the car inspected yourself, and sometimes even extend it out to 14 days. And they'll fix any issues the mechanic finds out of pocket, basically bringing the car to near new condition. This woman seems like she never had the car inspected. You can also purchase an extended warranty through them or a 3rd party.
You take even more of a risk when you buy from a random person off the street.
Regarding the titling/plates...I've heard horror stories there. I do think they need to sort all that out and get better.
kind of like with ANY company.......
This is why you buy a car in person. You should also make the company bring the car to a mechanic of your choice to do a proper inspection
NEVER buy a used car without a mechanic looking at it.
Nope. I bought my car from a local dealership that is well known in town. It's been 43 days and I still haven't received the title to go register my car and my temp tags expire soon.
@@controlsofquality8679yeah but at least you didn’t have expensive mechanical issues.
For the low cost of $26,000 you can completely ruin your credit, go to jail, and still not have a car. Awesome work Carvana
You dont get arrested for expired registration tags that guy has some other issues, dont believe everything you hear.
@@vagramvardanyan9407 wrong he was driving a car with no tags because caravan didnt give them tags whioch caravan shoulnt get away with
@@NickyDthats your responsibility to get tags wtf😭
Y'all didn't have to call her RV beat up 😆🤣😂 petty smh
That was messed up ! Even If she mentioned it , not nice of them to repeat it !
lol they’re just stating the facts. Its beat up
Ikr. It wasn't that bad.
thats how they make it sound more dramatic
Lmao yeah it wasn't even beat up! It looked pretty decent to me!
Some states have a lemon law to prevent these kinds of incidents. My guess is Carvana only sets up shop in areas where they can get a way with it.
100/100
I'm in PA and we have a pretty strong lemon law
They still have locations here, but I haven't heard of too many friends buying from them
@@ab3040 I bought 2 new cars in the last 3 months. I can't picture buying a car with anything other than the dealership experience and haggling.
Lemon law applies only to new cars, Carvana deals exclusively with used ones. Lemon law is only related to mechanical defects as well, not paperwork delays.
@@alexm566 Depending on the state you live in, lemon laws can extend to used cars as well. For example, look up NY's policy (I tried posting a link, but youtube deleted my comment).
I missed the part explaining why she had to fly over multiple states to get a four-door Mazda sedan.
I don't think it's relevant to the actual story. But my guess is she really wanted that specific car for that price, and no Carvana's near her had that same deal.
She's really dumb that's why. You can find people selling privately and for way cheaper
Probably cheaper, better deal.
Sounds like she wanted the vending machine experience🤣
THANK YOU. Even if Carvana sucks, people need to take some personal responsibility.
What I've learned is that when you come in with your own money, that's when these title issues arise. I went through a credit union and when they hadn't received the title, the credit union threatened to cancel the check for the car. When I asked about the title a few weeks later, the credit union informed me that Carvana had sent them the title the same day they told them about taking the money back.
I. Too, had a nightmare experience with Carvana. Long story short, I never was given title so the car could be registered in CA. After 3 months and driven 5k miles, I gave the car back and eventually did get a full refund minus a $23 fee from DMC to dive the car almost 5 hr to turn it in, no reimbursement for gas spent to do so. The agent I worked with almost daily since I bought the car told me to think of it as a free car rental. NO, it was a nightmare!!!! I will NEVER buy another vehicle from them nor any other such dealers!!! I wish I knew a lawyer that would take on a class action suit against them!! I turned in the car over a year ago now. How can a company be such a crook?
We had a horrible experience selling our car with them! We drove six hours to the drop off spot and they canceled our appointment… one thing after another we ended up having to cancel everything and lost about $1,000.
They wouldn't go to your house? I sold my car to them, they came, looked at it, drove it a mile, I signed papers, they have he a check then left. Took 10 mins.
Who thinks buying a car out of a vending machine is a great idea .
It's a terrible idea.
more like a gatcha machine
lol right. Tf would i want a car from a vending machine for
I know people travel far to buy super cars but why for a normal car I'm sure she could've found a cheap Mazda somewhere in her state lol
Who thinks using a question mark when asking a question is a great idea? This guy.
Carvana always seems to be fumbling over themselves and somehow keeps getting away with it.
"They can't keep getting away with this!" meme
Like all of corporate
@@zee30000 can't believe Sam hyde is ceo of carvana
Bribery!
Don’t forget that they have unofficial connections to DriveTime….
Not to negate anyone's experience, but I had an awesome experience with Carvana both buying and selling. In my state, I needed to go to the DMV and register the car myself as owner. Carvana had given me the completed form to take to the DMV. The process of buying the car and taking delivery was beautiful and simple with complete transparency at each step. A few years later, I sold the car back to Carvana due to relocation. I not only got a great price, the process of selling to Carvana literally took minutes! I am sorry for the negative experience that some people have had but for me and my family, Carvana has proved itself not once but twice. My advice is know the local DMV requirements and be proactive. My state's DMV has the requirements from buyer/seller on their website and it helped to be familiar with them. Thank you and I really hope you benefit from what Carvana has to offer.
carvana is a real shady company
Carvana is a mess. I test drove the car before i was going to buy it and it drove terrible. Told them I didn’t want the car anymore. So I had to sign a paper that I declined to buy the vehicle. Didn’t think twice about it anymore. Then about 3 months letter I got a paper in the mail from the DMV stating proof of insurance required for a 2019 VW Atlas.
Carvana had registered the car in my name already and didn’t take my name off once I canceled the order. I had to get a letter from Carvana acknowledging they made a mistake. It was ridiculous getting someone on the phone who was coherent.
Steer clear of this place.
This is not even a new issue for Carvana. This has been happening since 2021 or earlier if I remember correctly.
It’s been going on since before 2020 with some cars not ever getting their registration. They’ve lost their lic in multiple states multiple times over the same thing. I can’t believe ppl would even buy a car from them tbh
Yea you right. I heard a similar story, I wana say a few years ago. People should stop buying from them.
no this is just terrible management at carvana, i worked with thousands of car dealerships for over 5 years and they never had issues confirming ownership and title handling a responsible dealership will not accept your vehicle on trade unless you can hand them the title for it and confirm it is clean!
I see the horror stories about Carvana and it honestly makes me feel lucky. I got a car from them last year and it's been bulletproof, plus zero issues at the DMV.
Shame to see them screwing others.
Your time will come. Carvana sucks. I went through 3 cars in their 7 day period…… literally they don’t inspect their cars and just try to make a quick buck
You’re probably lucky enough to go to their only competent location
Hopefully Alecia will be able to get her life back together and get justice! And
I hope Nicholas beats those false charges! It isn’t their fault or anyone else’s fault that some fly-by-night wannabe company flew under the radar! If you were scammed by carvana, I pray and hope you get justice! ⚖️
I pray that a good lawyer sues them and they pay these people back that they scammed
I used to work with her all she does is travel lol
@@eliothealien who??
@@eliothealien Huh?
YESSS, THEY NEED A REFUND, ALONG WITH DAMAGES SUCH AS LOST WAGES, LEGAL FEES, & EMOTIONAL PAIN & SUFFERING. I ALMOST FORGOT LEGAL FEES! IMMA NEED ALL THE MONEY I WAS FORCED TO KICK OUT TO GET MY MONEY FROM YOU! THAT LAWYER BILL GOING DIRECTLY TO CARVANA! 💯💯💯
Our experience with Carvana was terrible. The delivery time was from 11am-2pm EST. 2pm passes, but we get no call, no notification, nothing. We call to follow up, and were told to wait another hour or so. Carvana would not give us a valid ETA on the late delivery. Calling this unprofessional and lack of customer focus is understatement. We would not recommend buying or selling a car from Carvana.
Tell that to the 3 states that have revoked Carvana's car sales license. In my opinion the federal government needs to step in and start an investigation.
The Carvana displays reminds me of my brother’s Hotwheels toy collection. One set he had was a small tower with a working elevator that you can raise or lower the car to each level that had two car holders on each level, one on each side of the elevator. We still have that toy.
Cool story but I don't think anybody remembers asking. 😕
I remember that Hot Wheels Toy.
Big ticket 'used' items should Never be purchased online, without an inspection, walk around, and test drive for cars... I'm surprised Carvana made a successful business out of this...
Wow that’s heartbreaking 💔 goodbye $26,000 they all deserve to get there money back . They should change there names to Car nightmare
No faith in lies
At 2:40 - Something tells me your husband would have gone to jail regardless of any issues with the car
How is one’s credit “ruined” by this is they paid in full for the car…or were they just SAYING that and didn’t/couldn’t make the payments? It all sounds fishy.
Never trust a vending machine. I saw what happened on Seinfeld 😂
Who the hell buys a used car without test driving first?
Lol those people but they give you 7 days
Women
Women lol
That’s what I’m saying
Fr tho only scammers buy cars from them
I got mine about 6 years ago and never had an issue. I feel bad for everyone that this has happened to
Cap 🧢
@Tasha Canney my cousin got one and didn't have an issue either. Yall just like saying thay dumb ass word to people
Perhaps that was before they started falling apart from the inside. I personally don't recall hearing bad things about Carvana as far as 6 years back.
@@sabir1208 Simple minds _love_ overusing that word.
Same! We got ours 4 years ago. Never had any issues and it was a lot of fun. We live just minutes from Carvana so we did the vending machine. Our vehicle is still in perfect working condition. We kept up with all maintenance.
I bought from Carvana back In 2020, feel pretty lucky and grateful that my purchase went well and has been going well. I was excited because it seemed like this easy and fun process, which I thought it was. Seeing the car being delivered to me was too cool. Paperwork was easy and off they went with no issues. I did get a Honda though so pretty bulletproof😉
They did bring the paperwork when they delivered the car . How is it now
Omg! I had the same experience with Carvana, and my Mini. It took FOREVER to get it registered, the car went in for 18 repairs, and THEY LOST MY CAR IN SHIPPING FOR MONTHS!
From what I've heard, Carvana only had $316 Million in December, which sounds like a lot until you find out they lost $1.5 Billion the first 9 months of last year. I figure they're probably on their last leg.
Remember covid?
Naw they don’t have much over head ..plus they buy so low and sell higher than market
*Looks like Carvana is trying to compete with Hertz in filing police reports for /stolen/ vehicles....*
Jesus Christ loves you he die in the cross for you! He is not against you here for you. Don’t forget to read the holy Bible.
@@FlowerGirlVJV Hard pass.
@@jimb.7523 For real. A REAL REAL HARD PASS.
@@FlowerGirlVJV Go tell other people about your magical man in the sky. We don't want to hear it. Ya got it?!?!?!
@@acooleym it’s sad how you threw out the invitation to heaven I love you I will pray for you
Wow. My experience was completely different. They delivered the car to me (didn't have to go to another state). They also got me the temp and the regular tag a month later. This was 2 years ago for me in florida
I know this all too well. Carvana factored the car registration fees into my loan. After a full year of temp tags from different states, I had to pay for the registration and go to the dmv myself. Reached out for a refund and they said it wasn't their fault (it was). Dealing with them was a nightmare, and communication amongst their own staff was nonexistent. I hope they're sued for everything they got and shut down. Awful company.
Similar experience here, did you get your title finally?
Carvanas bussiness model is the same as Craigslist: " engine runs great, no accident, and never being flooded..."😂😂😂
You could read the car fax you know
She may be "ruined" for the time being, but she WILL bounce back. They're going to REGRET this, especially to those other "700" people that lawyer talked about.
She's a hefty chick working for uber for a living...she's got a history of bad decisions under that stretched out belt.
Shopping for a car online without looking at it; what could go wrong?
Not much with some photoshopping and towels for the oil and fluids leaking. Never buy a car online, ever! Scammers a million running rampant!
I found my car online on Autotrader. It was a two-hour drive away in ATL, and I went down to the dealership and test drove it. The overall experience was very easy. I would never buy a vehicle without test driving it.
They do have a 7 day return policy.. if that was me wanting to do that just for vending machine experience, I would immediately get it checked out by a mechanic.. and could've returned it
If the car is delivered to your home and you find any issues you can refuse delivery.
As for title/reg, it may be out of Carvana’s hands. It can take months depending on how backed up the DMV is. Which is why you don’t buy a car out of state. I work for a company that deals with the DMV. I’ve seen them take 6 months to finish up a transfer of a used car from out of state (and we have smog inspections here so it can make it worse). When it comes to car buying, buy local.
Just because you buy a vehicle out of state doesn’t have anything to do with the smog inspection all you need is the title of the vehicle to take to your local DMV for buying privately owned vehicles
Some people even buy vehicles from car lots out of state and smog has never been a issue it depends on if you live in a county or state where they do have smog inspections I believe a lot of states have smog inspection it just depends on what county you live in because some county’s do not require smog inspections
"Now shes living in this old beat up RV" that was crazy 😂😂😂
I bought from Carvana and their deal is you have a week to give it back no questions, and 100 days of a warranty where they'll fix mechanical issues. I took mine to 3 different mechanics to get it looked at during those 7 days lol just to make sure I wasn't getting problems down the line. Luck for me the previous owner babied the car. Only thing it needed was an oil change.
I’ve heard bad things about Carvana. I got my car from a dealership that has been around for decades. I’ve had no issues with them.
Nothing beats going on a lot with a trusted mechanic and test driving the car. Along with a visual inspection.
That does Nothing for transferring ownership which is the real problem.... But yeah, I Always bring a real mechanic
.
They give you 7 days to test drive it and checked out with your own mechanic if you want. If you want to return it, they take it back and refund all of your money.
If it seems too good to be true it probably is 😭
Why did this woman go almost across the country for a car im stuck on that part…in a pandemic. Like, there weren’t ANY cars where she lived.
This makes me glad I avoided Carvana when I was looking for a car. It sounded too good to be true. My stomach kept telling me to avoid it, it's a scam
If you don't know anything about used car, it's better to ask help from your friend who understand about it or hire mechanic to check it up for you. I know it will cost a money, but it will save you a lot for long time
I currently work for Carvana, and I've seen cars sold to customers not being right up to ship shape, or some cars with dents in them that weren't there on the website. Carvana was a great company in the beginning of 2020, and they kept buying and buying, new car lots, new Carvana car towers, and a bunch of other things. I'm thinking on leaving here soon or may be laid off due to them losing money. Carvana really needs to step up their game if they want to survive and keep going because if not, they will definitely go bankrupt here soon.
At least put some pretzels or doritos in that machine. When the car gets stuck they gonna shake the hell out of it.
I’ve heard about them being absolutely horrible. Just awful what companies do to people smh
“Hi when I got in the car the suspension broke”
Anyone dumb enough to buy a car online without test driving it, deserves to be ripped off.
There's a reason Carvana stock has gone from 360 to under $12 in a year.
A lot of stock has tanked in a year...
They have a 4.7 out of 5 star rating on their website because they bought those ratings. I have heard so many different stories negative stories about Carvana.
I was in a Fraternity is 1985. On Saturday afternoons, this guy would bring over a 16 gallon keg of beer and sacks and sacks of surveys in bags. They would be 20-25 of us sitting around filling out surveys for 3 hours, while consuming the keg of beer, and then putting them in envelopes. After that, I have NEVER ever believed in ratings.
At least when I got my car from them, they had a 7 day return policy. I took my car to a mechanic and had it checked out bc I didn't fully trust that their total car check was legit. Anyways, got it checkout out and everything has been good since. I feel bad for these people.
They’ve ramped up the ads around tax time but they still don’t measure up to the amount of stories like this ❗️
This story is 100% user negligence, no research on the car just buy whatever cheap.
When your put your money in but the car gets stuck in the vending machine
And you yell Nooooooo
I missed the reason why she had to fly several states over to buy a car. Wasn't there something in her price range more local to her?
I had wondered that too.
It sounds like she wanted to experience the vending machine. Meh, it probably saved her the $600 out-of-area delivery fee. When I shopped on Carvana, I just planned on delivery, so I had no idea where the car was coming from... and didn't really care. When I learned that the car I ordered was in Arizona, I almost flew from Wisconsin to Arizona to pick it up. My sons live in AZ and getting the car from a vending machine would've been a unique experience. Ultimately, I decided to have the car delivered (it was a 3-year-old Camaro SS with only 5,000 miles on the odometer, so I really didn't want to add all those miles on the drive home).
@@popcorn5130 I don't for one second believe the *ONLY CAR IN AMERICA SHE COULD AFFORD OR WANTED WAS IN CALIFORNIA OF ALL PLACES* Carvana effd her over, but there was no need to fly to Cali and drive the car back considering she was in South Dakota. Come one, she's telling me there was not a single car she would be just as happy with and in her budget that didn't include a plane ticket to southern California?
Honestly I thought this story was a little overrated.I mean you spend money to fly all the way to California to get your car that makes no sense. Then I don't really understand this? Other couple OK they got pulled over but then at the end they're? Like cool. Yes a bunch of outstanding issues OK well? That's not carvana's fault and then I don't understand why she lost her job. She never said again don't know why that's carvana's fault
@@_Tracy_B LMAO! Another one that thinks she went to California. How can you comment an opinion on the story when you can't even get the facts straight? And the couple explained that the car was impounded and they currently don't have a car - it's not too difficult to think maybe they lost their jobs due to lack of transportation. Comprehension is important. I suppose his traffic issues aren't Carvana's fault, as he shouldn't have driven the car until it was properly registered, but, If Carvana had gotten the car registered properly in a timely manner, he wouldn't have been stopped in the first place. Hmmmmmmmmm.
The weirdest crazy part about purchasing a car from Carvana they have you to wait almost a year to receive the title in the mail
I sold a car last year to Carvana, super easy. Guy took roughly 10 seconds to look at the car and gave me a check.
Wow. Who would have thought buying a car online, sight unseen, from a company that sells them from vending machines would be a bad idea? What's next? Picking up drunk, total strangers at 3:00 A.M. in your own car? Or renting your house to strangers for a few days? Geniuses.
I bought a car from them in 2019. The process was every bit as easy as they described. It was like a dream.
Then I bought another car from them in 2022. It was an absolute nightmare. They couldn’t do ANYTHING right.
Why not by from your local dealerships?
All those people who got charges need to sue Carvana and have their charges legally dropped. I rather go to a local dealer than to deal with a company like this.
I got my car though carvana. They canceled on my a few hours before delivery 3 times. The 4th time I finally get the car. I had to keep taking days off from work and my boss thought I was an idiot. Then my plates expired. I was able to get temporary ones and finally got my plates. I’ve had the car for 2 years and haven’t had any issues with the car itself. But it was a nightmare to actually get the vehicle
Why not just go to your local dealerships?
@@gbrown932 the price was far more affordable than anything I could find locally at the time
lol they defend themselves with a rating from their own website... thats sad. Also their license in at least Michigan has been revoked, that alone should tell people not to deal with them.
You have a 100 day 4,100 mile warranty. Every car has free carfax. You can look at its history (or lack thereof). You can drive the car for 400 miles after you purchase it and still return it within 7 days. If you go over 400 miles and decide to return it, you pay $1 a mile. That is a 7 day 400 mile test drive. How many used car dealers offer that? They sell nearly half a million cars a year. This is "Inside Edition". Sounds to me like the girl who happened to own an RV wanted to register her car in a state that didnt' require emissions (South Dakota). Explain why she would "drive" from South dakota to Phx Arizona? Looks to me like she created her own tangled web, and now is playing the victim.
My sister got a car from Carvana, had problems with the shocks so driving on a normal road was bumpy as all hell, and the A/C broke after a few months in 105 degree heat. NEVER EVER buy from carvana, this video is not far from the truth.
I bought my car from Caravan back in 2021. Honestly I had no issues, the process was easy and straightforward. As a first time car buyer I didn’t know anything, so I’m lucky this wasn’t my experience. Mine was great and I recommended it to everyone who asked!
But maybe you got ripped off somewhere and just didn’t realize since you have no experience
@@JennifuhhGilardi I think she would know more than u
Let's go buy Lottery tickets. Your luck is phenomal!!!!
@@JennifuhhGilardi Or maybe she didn't. Everyone always wants to be a victim, she doesn't seem to want to be.
I bought my car 4/22 from Carvana and I had to pay the registration fee upfront and it was explicitly said in the terms that I had to license and register my vehicle at the dmv….I wonder why other people don’t have that ability to transfer their car themselves, does it vary state to state?
Everyone who buys a car needs to register it themselves. This is buying a car. It's your responsibility not the dealers.
I assume it is the case in most states. I know firsthand it is for a few.
They aren’t the sharpest knifes in the drawer one flew halfway across country to buy a used mazda she claims tires magically went bad after a month and shes now homeless because she couldn’t register her car when lyft/uber have car rentals she could have gotten and worked until her registration issue is resolved.
It happened to my son, it took almost a year for them to correct! These people have to be licensed and bonded. If they do not give title and registration, make a complaint with their bond insurance. Make sure you GET the name of their bond insurer at the beginning of the transaction!
The last time I bought something from a vending machine was in middle school .. trying to get snickers and Cheetos
Hopefully justice will come to help that poor woman who lost her job as an Uber driver and no longer has to be homeless
Since screw the other couple huh?
@@beearthur0634 right everyone is ignoring their story for some reason...
I had an excellent experience with them. They give you insurance for 30 days that pretty much will fix anything you find. I got 4 new tires, and some buttons were sticking and got the whole panel replaced. Cost over 2300$. You have to take your car to get inspected by a dealership any if you find anything wrong it is covered.
I’ve had zero problems with the car I purchased from Carvana.
This is probably a Carvana employee 😂
@@kennyfrye1232 Right, because NO ONE has had a good experience?
She flew across several states to buy a car- when they can deliver it to you.
She wanted to take a road trip. Ain't nothing wrong with that.
Always mechanically check the car before driving away
carvana should not be doing business and have business license revoked they should not be a dealer anywhere
hmm this is interesting. I have owned my car which I purchased from carvana for about 5 years now and never experienced any these problems. car still runs and drives perfect too
Why is that interesting?
Just because you got lucky, doesn't mean it doesn't happy to many others.
@@kyleroberts1276 no i'm saying interesting as in, i didn't know this was happening to so many people
I bought my 2021 Subaru WRX last summer from Carvana and had it delivered to me. I've NEVER had an issue so far and everything was great. I got everything in the mail and no issues whatsoever. I've even called many times for questions and always had someone answer and help me. I feel like there's more to these stories. No matter who or where you buy from, you need to do your own research on the vehicle. Also, they offer several packages for maintenance afterwards.
Yeah a less than 2 year old car. Shouldn't have any issues
I’m glad everything is working out for your car. I would just take it to a trusted mechanic if even the slightest issue occurs in your car. Make sure they check all fluids and nothing is leaking. Also, check your brakes and transmission. Your safety is your #1 priority. Overall, Carvana can’t be trusted. Save driving and be careful!
Your homeless because you made bad decisions ....
I want to buy a car from Carvana, but thats not going to happen until they clean up their act. I would never buy a car without driving away with a title in hand signed over to me.
“ old beat up RV” i can’t with inside edition 🤣🤣💀
I work at a DMV-type job with DMV access and the number of people who have come in after purchasing a car from Carvana is INSANE... I tell them sorry we can't do anything Carvana hasn't transferred it over yet... and for some of these poor people it had been months to a year.....
I got a car from CarMax last year and it was such an easy experience. The paperwork was fast and they even delivered the car lol. Im definitely going to them again when I get something new
Flew across states for a Mazda?
She probably wanted to save on delivery fees by driving it back home. I don’t agree with it but to each their own.
sold them a car..smoothest transaction ever made...
Traveling that far to buy a Mazda 😂
These poor people I am so happy I didn’t purchase one. So sad prayers for you guys ❤
This is why I only buy from physical dealerships where if anything goes wrong, I can walk in and raise hell.
💯💯💯
What is completely insane is that she decided to not work anywhere else just because she couldn’t work for Uber.
lazy
Yall don’t know that whatsoever. What if she has a disability and cannot work a regular job? Don’t be so quick to assume. The bottom line is she should still have been able to do her job and wasn’t able to because of circumstances outside of her control.
@@Dh-is5ro someone able enough to drive should be able enough to have a regular job
@@samu-chan Nothing wrong with agreeing to disagree but you do realize they make cars for disabled people? Your argument is not very strong in that regard by your logic everyone capable of driving a motor vehicle should be physically able to work a regular job and that’s not necessarily the case. Just my opinion
@@Dh-is5ro Yes, she's bouncing around getting out of the RV with her dogs. Nothing was said she's disabled, the broadcast would have used that to hype the title. She's certainly not missed a meal. Good thing she's not working for GrubHub, half the fries would disappear en route.
I’ll let yall know how it goes when I get mine today. And I’ll keep posting and letting people
Know.
@@AkemiiSimsthat person hasn’t posted since 12 days
@@llianneolivoreyesmusic and in 12 days I have yet to say anything negative about Carvana. Stay tuned
North Carolina Army veteran buys $68,000 Carvana car for wife - but it was a stolen vehicle, police said
Hey here's a radical idea. How about going to an actual car lot and buy a car from an actual dealer.
Same thing could happen. Especially, with mechanical issues.
Hey the shocks were fine before she received it
I'm mad you beat me to it
I almost did it, good thing I didn't lol
Same bro
yeah i was about to buy a lexus from it after i saw this video i said oh hell na i change my mind
I’m glad you didn’t, literally waited so long for my tags.
I will say, I thought the whole car vending machine thing was just made up for commercials. Like, entirely made-up, fictional, not existing in real-life. It's weird and surreal to think that it's a real thing. I live in a small town so maybe that explains why I've never gotten to see one before. But scammy or not, I'd love to see one someday in person. Feels like something that once it's gone, will be looked back at with nostalgia like "oh the 2020s, those were the days, remember when they had literal car vending machines?"
...Anyway, last year after a wreck totalled my poor Impreza and I was looking for another car, my ex-boss recommended this place and said it was the "best way to buy a car". I almost bought a nice, tempting, affordably-priced Impreza from there. Glad I didn't take her advice... and also glad that, under other circumstances, I don't work for her anymore, and now I'm driving my childhood-dream-come-true, a lovely little 2000s Beetle bought from a family friend🐞💖
Same story over and over again, back in 2022 i saw some news where carvana lost their dealer license, YET they still continued to sell their cars illegally, after their dealer license was voided. This was already ridiculous, i don't know what is happening with U.S justice system, that company should've been closed a year ago.
In that same news edit year ago, there was a woman who got a delivery of audi q5 where she had a different front bumper, different tires at the front, not same as on the pictures.
I don't know why people still haven't heard of carvana, and still catch themself in that trap..