How to understand my customer's experiences with a product? Use the Customer Experience Journey Tool

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Superior product/service delivery and effective marketing strategies require a deeper understanding of what constitute an excellent service or product from a customer’s point of view. The Customer Experience Journey helps enterprises to outline the entire customer experience and experiences by visualizing the typical stages a customer goes through when using a product or service. It also makes visible the product/service strengths, weaknesses, financial opportunities at each stage of the experience.
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[@anuragchatterjee6319]

To all the Coursera classmates.. Hello!

[@bernicevillarosa3227]

Coursera classmates ❤️

[@anuragchatterjee6319]

hola!

[@bernicevillarosa3227]

@@anuragchatterjee6319 hola! Happy learning ☺️

[@anuragchatterjee6319]

@@bernicevillarosa3227 You too mate.! 😊

[@deepshah2305]

Hola to all here through Coursera Brand and Product Management Week 3

[@vaibhavnahar88]

Hello Coursera got me here too 👋

[@amimulihsanzami4450]

Hello Coursera peeps!

[@ethicaledits5186]

Great.

[@ekanshagarwal3672]

coursera brought me here. XD

[@Gharooma997]

What course?

[@yusufsulaimon9504]

@@Gharooma997 products management

[@Gharooma997]

yusuf sulaimon thank you :D

[@leidymercedes08]

Coursera!

[@Emily-sm3yj]

2:05 haha