The 6 Top Customer Experience (CX) Trends Every Company Must Get Ready For Now

In this video, I outline the most important customer experience trends I see today. I provide an overview of each tends and give examples of how companies are responding to these trends to stay relevant to their customers.
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Thanks for watching!

[@TheRealFlaming]

Hi, I don't know if you'll read this comment. But I want to start my own clothing store could you please make a video about clothing store trends?

[@gregbrown5554]

Companies in the Business 4.0 era will miss out if they do not scale towards and implement CX.

[@kricekt2001]

What would be ideal CX for pharmaceutical websites and apps? Any suggestions?

[@abuferasabdullah]

Very informative, thanks

[@bernardmarr]

Glad you liked it!

[@saibm6280]

Amazing and very informative with examples. I have an interview on CX and just found your video which cleared all my doubts with bullet points.Thanks a lot Bernard.

[@SuongPham-oc9bl]

how did you do it can you share with me , thank you

[@CleanandSoberNation]

Informative, relevant and insightful. Thank you, Mr Marr.

[@bernardmarr]

Glad you enjoyed it

[@lauriesmith82]

Susan WDCMedia - sorry, but this presentation is utter nonsense and completely valueless.

[@dejunwang3468]

you need to clarify the content

[@kathiegonzalez1773]

how did you do it can you share with me , thank you

[@hinhnguyen2691]

how did you do it can you share with me , thank you