My 2022 plaid had complete failure of the MDU (main drive unit) at 280 miles on day one. Took 3 weeks to get it replaced by tesla service center. Door handle also broke on day one and the car was missing a trunk floor board. I'm selling the car the moment the pink slip comes. Tesla fan boys were calling me "fake news" or said I was paid to say this. I have proof of everything. I cannot stand Tesla fan boys.
Yeah it's disgusting. I had people claiming that I rented a vehicle and purposely trashed it when I did a video demonstrating the build quality that they deliver. The toxic fanboys are bad for the brand as well as for EV adoption in general. It will probably decrease electric vehicle adoption; people who would otherwise be open to purchasing an electric vehicle don't want to be associated with a cult
@@williamneidecker-gonzales Some things are worth replying to. If it's just going to generate pure drama, we tend to not reply. [Some of us like to cause a wee bit of chaos every now and again just for the fun of it :) ]
@@rossmanngroup I agree. And that's ridiculous, I remember that video well. When did evidence that is consistent from multiple sources be considered untrue? How could they possibly have an emotional reaction to a claim for which you and others have substantiated multiple times. It's lunacy. I do not see the benefit of this fan boy mentality either. That behavior does hurt adoption of EVs.
To all companies everywhere: Just be Honest. Honesty goes a long way. And don't add any backhanded excuses. Just be honest, and accept full responsibility for your screw-ups. Customers are more likely to give you the benefit of the dough when you are up front and honest.
There is this weird mentality that if you admit *any* wrong doing, you're going to be sued and lose, but *most* people don't work like that. They're going to be so happy you're *actually fixing their problem* that eventually they won't care that it was your fault in the first place when it's all said and done
A good example of a company being honest and turning around is Dominoes Pizza. Their CEO literally came out and said they sucked as a brand back in what 2012? Now doing exceptionally well and I believe they are the #1 pizza company in the US.
As a mechanic, I can say with 100% certainty, that is NOT normal. If it took longer then 2-3hrs to replace ALL the pads, rotors and calipers on my car (provided they could get the parts the same day) I would be annoyed, but to not get your car for weeks because of pads? Tesla is a joke.
They repair department has always been absolutely terrible, check out some of Rich Rebuilds videos on replacement parts or the used model X he bought which wasn't delivered for like a year.
I mean, missing a brake pad can happen. Car dealerships do PDI (pre-delivery inspections) for that reason. Seems Tesla doesn't do those, or does them poorly. The real kicker is waiting more than three weeks for a brake caliper, rotor, and brake pads. This is simply inexcusable.
I didn't watch carefully, but I think this wasn't covered explicitly. The car needed a caliper and rotor because they were damaged due to her driving with no brake pads, not because they were also missing, correct? The video clip from her tweet shows the mechanic saying he thought it needed a caliper and rotor.
@@RetroDawn ...? if they are missing and she was using them as intended, 1. how was she supposed to know? 2. why would it be her fault....? whats your logic?
@@TheJamesRG unless he edited his comment, it doesn’t appear he is blaming her. He is clarifying whether those additional parts were missing too or not
I worked at a large GM dealership for 7 years and this happened 2x off the transport that I know about in that time. The difference there was it was caught during the PDI (Pre Delivery Inspection) when a tech test drives and makes sure the vehicle is 100% ready for sale. Apparently Tesla dealerships don't have time for this or Elon just thinks they're 100% perfect off the assembly line.
That's a valid point. Usually that PDI checklist is provided to the customer to show it was done. I wonder if Tesla does that or if the customer received that checklist. Actually with Tesla I'd be surprised if it wasn't done on some online form.
I’m a automotive service manager. Brake noise is pretty normal, for any car, from Geo Metro to Mercedes AMG. Thing is, that’s not brake squeal. That’s straight up grinding. I could immediately tell something is wrong. EDIT: Waiting on parts?! They’re freaking brake pads! Maybe they’re replacing the calipers and have to wait for those.
Tesla is trying to move stock as fast as possible 💀 they literally only make enough parts to slide by 🤣 every time a Tesla breaks down it's the same situation
Some brake pads make noise and some don't. Cheap pads are harder, and make more noise typically. Don't stop as good either. I only use select brands of pads that typically do not make too much noise. In this case, Tesla used the exotic 'invisible' pads.
I can't imagine even a "little dealer", or anywhere that does any sort of auto repair, being completely out of stock of brake pads/rotors for any length of time, unless they're suffering major supply chain problems. I think on basically any vehicle I've owned, those are the parts that need to be replaced the most frequently -- they're literally designed to wear out as part of doing their job.
specially a shop that works on ONE type of vehicle. i can understand an independant repairer not having pads for a 1969 mustang or some obscure make/model but a repair shop that works on just ONE type of car not having parts is downright irresponsible.
I frequently bring cars to a small independent shop for repairs (we own a few more cars than is strictly sensible). In most cases they do not have the right parts in stock, including brake pads. What they do: every morning (sometimes several times a day) they send out an order for stuff they need to a car parts wholesale company, and the parts are delivered by courier a few hours later, so in almost all cases I can pick up the car again at the end of the day. In contrast, dealers tend to stock parts for their brands. But Tesla seems to do neither: they don't have the parts, even the common ones, and they can't get them quickly either. The supply chain for Tesla repairs is notoriously shit and neglected.
Most independents won't stock brake parts, especially for stuff more obscure than a Honda civic. There's virtually no overlap between models, some models have several brake options and parts stores will deliver parts within an hour. Doesn't make economical sense.
She needs new CALIPERS. That doesn't mean that the pads aren't or rotors aren't in stock. I can understand that they don't stock pads and rotors that are so unlikely to need replacement. But they should be no more than a day or two away at a central parts warehouse! Waiting weeks is nuts.
Every company can screw up something, but sending out a brand new car without brake pads is not a screw up. It's a disgrace. Even early 2000's crappy Kias and Hyundai's didn't screw up that badly.
It is rare that the issues Tesla has happen at ANY brand. I worked for 2 dealers and personally drove thousands of new cars as they came off the trucks. They were all perfect. Quality issues not caused by delivery are very very rare. So rare that I never saw anything silly.
yeah this is just inanity, I'd expect the basic functions on a vehicle to be working, on a car it's Engine, steering, breaking. it can be a car, bike, quad, tricycle... I mean if Tesla allowed it, you could still just go to an actual mechanic and get the brakes you needed, but 60k for a car with no breaks and that has a service center that doesn't have them instock? WHY are people paying 40-60 for this shit? why are people still sucking on Elons e-dick as if he made any good contribution to the world. This "breakgate" is a direct result of Elons anti union, for profit mentality. The floor worker that was in charge of break check probably got fired after Elon spotted him glancing a that hot Union representative that was hanging off his CEO balcony as warning.
Tesla, a car manufacturer who hasnt sold more than a 3/4 million cars in 5 years, the most valued company in the history of car companies. Oh and toyota or ford alone shipped more in a single year and they arent even remotely considered as prestigious. Yes, this is the double think of car times. Yes, they cant even produce at scale their own cars let alone the parts.
Theres a reason people who look at the panel gap problem and then avoid these cars. That shows bad QA in the surface, which means QA can miss worse things than bad panel fitment. Like this...
That is truly crazy... I worked at a couple car dealers moving brand new cars as they came off the delivery truck and moved thousands over the years... None of them had any of the horrendous quality or assembly issues Tesla has. We had a few scuffs and scrapes, but no unglued windshields falling off, missing brakes, horrendously mis painted and miscut panels, etc... Crazy stuff. They really are showing that they have a long way to go in assembly and inspection, and they are going balls out trying to build vehicles so fast that these issues escape.
Service problems are going to be what breaks Tesla. They have a first to market advantage in being the first viable electric car and (in theory) a great product, but their quality and service issues are just insane and they seem to have no desire to improve any of it. I've heard quotes of 1 to 2 percent "rework" at the production line of model S and Model 3. Every single other manufacturer will have a rework percentage measured in hundredths or even thousandths of a percentage point because rework is expensive, failure prone and makes the entire logistics process unreliable (and car manufacture is a massive game of logistics nowadays). Tesla (and their messiah Musk) is going to have to learn that "move fast and break things" is great for initial prototyping, but just can't work on a mass produced object and that after-sales service (even if to deal with statistical outliers of "crib death" and early life failures) is what makes or breaks a brand image. Once Tesla gets the reputation of being bad quality and poor service, they'll never get it back and the competition is starting to heat up. They're just taking their time to do the introduction right.
@@S_Roach After I had to live through half a dozen 90s Fords and 00s GM cars throughout my childhood (along with being forced to help fix them every few weeks). there's a reason why me and my siblings just went straight to Toyotas and Hondas in our adulthood, along with therapy.
They are not "taking their time to do their introduction right". They just can't get batteries. Buy or make them. Nothing. Niet. No batteries. Tesla, would be profitable just by selling them batteries. Even with no cars. Mark my words: Tesla don't need cars to make money.
@@LansHamilton My first car was a Ford, never again. So many bad experiences with it, including having to push it off the road and walk into a school to call for a pickup after the engine died.
The main issue here isn't the lack of parts, it's the fact that the "most valuable car company ever" let a vehicle out of the factory (BRAND NEW) without a god damn brake pad!
I work at a Ford dealer and we've seen brand new trucks come in with no window switches. Stuff slips through. What really kills Tesla is their defense of it, saying it's normal.
It's a high performance car, Louis. It's designed to go fast. Do brakes help you go fast? NO! So you don't need them. Tesla is perfect. All hail our lord and savior Elon Musk.
I guess the car just needs to go fast once. Who cares if you go into the ditch at 100 mph so long as you got there in record time. That car would work really well in Seattle where the traffic often goes from 60 to 0 in a second or two and there is no shoulder and someone in each of you're blind spots.
reminds me of one woman that had a new car that caught FIRE each and everytime it came to a hard quick stop. They did not believe her and found nothing after several visits it was still busted, she even carried around fire extinguishers to stop the fires they did nothing to help UNTIL she drove it at speed right to the shop and jammed on the brakes and WOOOOFFFFF it caught fire like she had seen DOZENS of time and she got out and let it burn right there on video she got another new car DIFFERENT BRAND!
Since the brake pad was missing, you don't know what else was "missed". Quality control with Tesla hasn't been that great either. If I were to keep that car, I'd make sure I'd get the bumper to bumper extended warranty on the house - if you're willing to leave your car in the shop for weeks whenever something does go bad. Otherwise, just get a replacement or another brand that's known to be reliable.
@@kylereese4822 yes they buy a brand new Tesla to get all fan boi to cry or what? and no one at service center cant hear that its steel against steel.. you can dream but Tesla fucked up att least 4times with that car..
The number of prominent and very large companies that shortchange themselves on embracing QA/QC methodologies is amazing. Of course, Ford and GM took ISO9000 and put it on steroids decades ago when the Japanese showed the world that their cars were vastly superior. Tesla, in my mind, has decided that they need to reinvent the wheel in every way, and so rejected manufacturing quality standards because they were too "old school."
You'd be surprised how many expensive sht still requires babysitting. Real rich people pay servants to deal with the bs for them, that's why it all works
@@Rose.Of.Hizaki Can we just stop defending Tesla already? If Elon is holding you hostage and making you defend his company, please let us know and we'll call for help.
@@addanametocontinue what part of my comment did you think I was defending tesla? The OP said he expects things to work out of the box - the car worked out of the box. It runs and drives. It just doesnt have any brakes. what am i defending? that it runs and drives?? wasnt the car running and driving?
And THIS is why we need right to repair, and special protections for devices that we rely on for basic societal needs -- we need to legally enforce that the company has to provide basic repair resources -- schematics, specs, not banning reproducing parts, etc. Obv as long as the 3rd party doesn't claim it's oem. The fact that there exists NO 3rd party brakes..... is why this is happening.
I just went to rock auto and there's a lot of different options of brakes. No calipers, but there are pistons available. As well as fresh brake pads. Not a fan boy, just that there are brake parts out there .
Allowing a car to leave a shop without the service brakes in working/safe condition will open you up to a lawsuit. If you *see* something like badly rusted brake lines, you're liable if you let them drive off. They must get it fixed, towed to their home or to another shop.
I don't believe you can hold someone's car for a safety issue in most states. You can have them sign a waiver saying they admit they are not taking the advice, and this is very dangerous, but I don't think you can legally hold it.. Even with brake issues.
Unfortunately, I don't think this is true for the US, actually they can sue you if you hold their car, even if that car has no brakes. Where I live, in Europe, this is definitely true and the way it should be.
A mechanic cannot ever witheld your car unless you didn't pay the service. After that he notifies you the condition of the car and it's up to you what to do
@@volvo09 Perhaps but if they say it's "normal" not to have brake pads and let the customer leave in that state... They're 100% liable if the customer gets in an accident.
My wife has a Ford C-Max Energi plug-in hybrid. I have had to change the brakes and turn the rotors twice in 20,000 miles because......the brakes don't get used, because the regenerative braking is used just about all the time. As a result, the brake pads and rotors RUST. The excessive rust is the reason for having to do the brakes. The brakes are only used in very heavy braking events, such as a panic stop.
7:50 The problem is even worse. It's not that there are none at this one repair shop; there are none in any of the warehouses to even ship to a service center. It doesn't take 3 weeks to ship a brake pad.
Car people here grasp this. Sadly a lot of commenters seem to miss this. The longest I have ever had to wait on a part was just under 4 weeks, for an obscure automatic transmission kit for a 1950s car... from back east to the west coast of the US. Realistically it shouldn't take more then 8-10 days unless it falls off the back of a truck half way to the destination.
If they “forgot” a critical safety component like a brake pad, what else was missed on this vehicle? NOPE, want a full refund if I can legally request it.
Yah, I asked them if they would just buy it back and I got a "probably not" from the manager. Then he said something about ordering me a new car but "that would take weeks for delivery" and I asked him, "What makes you think I'd want another Tesla??"
This is the kind of thing you'd make up for the punchline of a joke "It'd be like selling a car without brakes!" can you imagine taking your brand new electric sports car, flooring it for fun (as every tesla owner does all the time), AND THEN YOU FIND OUT YOU ARE MISSING A BRAKE PAD? tesla is lucky this driver didn't die in an accident.
Yeah if the lady had crashed the first thing that would’ve come up from the inspection is the missing brake components and i wouldn’t be surprised that criminal negligence accusations be on the table for the dealership, especially if it had caused bodily harm or death.
Something that's really bothered me, what if I had wrecked the car? Would it have been damaged to the point that the missing pad would not have be discovered? Holy sh*t.
@@april.gillmore Unlikely. Even in a battery fire, two of the parts likely to remain would be the rotor and the backing plate of the pad, as well as any other hardened steel parts (stub axle, pistons from inside the calliper, etc). The wheel and calliper might melt, but those steel parts would really need to be at melting point for quite a while.
In combustion engines the cars also slow down when you don't give gas and its called engine braking only it doesn't brake when you put it the gearbox on neutral or press the clutch then it rolls without slowing down because there's no load on the engine
stuff happens, the most insane part isn't the missing brake part i'm sure it has happened before to other car manufactures even the big ones, its pretending there was never an issue in the first place, not replacing the calibres and break pads within a few hours (a really simple job for a mechanic and as the parts are consumables they should always be on hand) taking 3 weeks to get the replacement parts in, not having a loner available immediately, and not accepting a buy back request.
If only the reaction can be attributed to the whole company. Some stupid service manager with a bunch of stupid service people can't represent the whole. But sure, let's blame Elon.
@@couldyourewindplease3653 He's not wrong though. Tesla makes great cars, and they are getting a handle on build quality and QA. But it's clear that Tesla does not have an effective service network, and one major problem there is the supply chain for spare parts. They also don't seem very keen on fixing that and (as a shareholder) I see that as a major worry for the future of the company.
You can't have a fault in manufacturing of this level, there are basic standards in manufacturing. Especially when dealing with the brakes, and other parts of the vehicle that are extremely crucial to the safe operation of a vehicle.
@@couldyourewindplease3653 Right, but it’s the company’s fault because they as the manufacturer are also the only service option. Unless that has changed and I missed it.
A breakpad definitely is a consumable. Same with tires for example. Even if brakes usually last longer on a Tesla, literally any other car could’ve come in for service needing new pads. I agree that mistakes happen even thought this was a major oversight. Not having that part is the big joke here.
It's a Tesla service center, so I doubt any other car could've come in. But still, brake pads, rotors, calipers, and tires are consumables and they should be stocked at every Tesla service center. I'm starting to wonder if Tesla service centers even have bottles of windshield washer fluid.
@@mjc0961 With other cars I meant other Teslas ofc. Imagine you have a 2013 Model S or so and you need new pads. I think thats definitly a realistic scenario.
@@romdex Realistic? Yes. Always prepare for a worst case scenario, you cannot count on your thought it'll be a "lifetime" part in every eventuality there's a lot of things that can go wrong requiring replacement rotors and pads.
They jeopardized her safety and the safety of everyone around that car by having incomplete breaks thereby increasing the stopping distance of her vehicle.
A car, even if it's not expected to need to use it's brakes regularly, should be equipped with brake pads from the factory. You paid for a whole car, you should get a whole car.
@@wazzzup2579 Even that's a bit backwards. Relatively highly used guns spend 99+% of their time not firing any bullets. Even if you count the time as broadly 'on the range' it's still likely less than 30% of the time. The only guns that spend the majority of their life firing bullets are used for testing. A car that spends 99+% of its time not going anywhere isn't a car. It's a portable heater or a generator.
I had a Pontiac Grand Prix, I checked the oil one day, the dipstick was BONE DRY. I added a few quarts to get me to the dealer. From there we started doing oil consumption tests, every week or so the stick was always showing up almost bone dry. Each and every time they lied and said “oh that’s normal” that’s what all dealerships do is lie their faces off. When one year old cars are drinking oil almost faster than gas that’s not normal. But they make such garbage cars to save money they can’t afford a recall to fix the problem that they couldn’t even build right from the beginning.
As someone who IS mechanically inclined, I can tell you that on a ICE vehicle with rear disc brakes, this repair should take less than an hour. Remove the wheel, two bolts to remove the caliper and the caliper and pads come off together. There might be a screw or two to keep the rotor on the hub but usually, just the wheel being attached keeps the rotor in place. A single bolt to remove the banjo bolt that attaches the brake line to the caliper. Slide on a new rotor, install new pads into a new caliper, bolt on the new caliper and then quick bleed the brake line to fill the new caliper with fluid and then top off the brake fluid reservoir. And just for good measure, I'd bleed the other lines just in case. Again, this repair should take about an hour, 1.5 at the most. That the service center doesn't have pads, rotors and a caliper in stock in unacceptable. And after 3 weeks, still no repair? She should 100% get her money back. Then go buy a Toyota Camry or Avalon or a Honda Accord and bank the extra 20K. If it takes them this long to do a minor repair, imagine if it were something more serious?
As someone who does my own repairs, I sometimes have to buy parts from the dealer. They don't always have them in stock but they usually turn up within a couple of days.
pads, disks nor calipers are things that are replaced on electric cars, especially tesla. its not that uncommon to not have parts in stock you dont regularly replace. its not like every meredes service center has new crankshafts on the shelf. it is shit to wait that long, but that could be just regular wait times if its a busy area.
@@kbrnsr because its the same dumb argument. service centers only keep in stock shit they actually need every day. brakes are not one of them with any electric vehicle.
In 2020 I changed both my brake pads and rotors at a ford dealership because my rotors were below changing thinness. A year later and only 3-4000 miles I discover my brake pads are all worn out, ford has deliberately endangered my life by putting my old pads back, if I was not the kind of person who's annoyed by noise I would have absolutely continued to drive with the worn our ones under the impression they were basically new. As soon as I report a problem I am immediatelly sent through the legal department, with claims that I falsified evidence and any attempt to seek this out will be met in court This is the future they want, totalitarism, they have the powet of entire departments of lawyers and we have barely existing consumer protection
I always worked on my own cars, I even restored an old VW Caddy with my own hands, that took me about 7 months to complete... And when I finally got it on the street again I only drove it for a couple days because I got an offer for the car that I couldn't refuse... I traded it against a fully restored VW Golf II GTI, 8 valve in the Fire & Ice color and Edition interior... I loved that car and I wish I could have it back for the great experience and lots of fun I had with it, I can fix everything on a VW Golf II myself those were the good old days. I just love the smell of gasoline in the air and grease on my hands when I'm working on my car, it's all part of the experience and I couldn't get enough of it back in the day... However things changed too much and now we aren't even allowed to replace a stupid lightbulb anymore, and even if we could replace the lightbulb ourselves, they make it close to impossible nowadays by complicating it so much that you have to disassemble about half the car just to get to the lightbulb and if you managed to replace it by yourself, well then your car starts complaining constantly telling you that you need to go to the dealer because only they are allowed to change a lightbulb and only they are able to program the car to accept the new lightbulb. It's just ridiculous to my honest opinion and I hate it, I don't even own a car anymore I bought a new scooter instead that I can fix myself if I have to... However with scooters it's going in the same direction as with cars getting computerized and all, luckily that's something that I can do even better than the guys in the shop where I bought it. But yeah, if my scooter gets broken I can get replacement parts pretty much anywhere at least and as long as I go the an authorized dealer which is easy to find I'll keep the manufacturers guarantee so it doesn't cost me a ton of money. As soon as you buy a car, the state will milk you dry with taxes and unnecessary fines and what not, it's the single worst investment in your whole lifetime when you buy a car if you'd ask me. So my advice is if you don't really need a car DON'T BUY ONE, YOU'LL REGRET IT SOON ENOUGH!
You *can* get a rock stuck in the caliper and it can sound a little like this, but obviously the pad was fully missing. And once the caliper grinds on the rotor, you're in for a new rotor and new caliper (or really, new piston in the caliper, but you probably can't get just the piston). The brakes would fairly likely feel wrong/soft because the piston where the pad was missing would extend through the missing depth of the pad, pulling down that much hydraulic fluid. This is partly why I just don't buy new things, instead, I (get them cheap or free from fed up normal people) and pathologically fix the old stuff I have. It may be old, but at least I know that I've done repairs properly. Latest free car is a 2009 BMW 328ix, which has a complicated and break-prone AWD and transmission. BMW dealer estimate: $7,000. My cost of parts: $600.
Well the $600 excludes time, labor, learning curve, tools needed, frustration, etc.... The $6400 could include special parts and labor (a lot of shops will let you bring your own parts as long as you expect there could be unexpected issues / costs if your part doesn't fit / is bad quality)
@@1337GameDev Sure, I get why normal people might pay the $7k, but that does exceed the market value of the car (which is why I got it for free). If no one ever does their own repairs (or hires independent repair shops) manufacturers feel free to charge ridiculous rates for service and we end up just throwing things out when they break.
@@satsumagt5284 transfer case motor (replaced), shift valve rod broken (replaced), valve cover warped (replaced), rear brakes worn out, plus oil change and while the trans was open, new filter and fluid.
I have worked in the auto service industry for close to 10 years now. Have I seen major components fail (engine or transmission, or both) fail within a week of the vehicle leaving the lot? yes. Have they been repaired within a week? Yes. I could have brand new crate motor sent to the dealership within a week of me submitting the warranty. I have had to lemon law 2 vehicles in my time in the industry. Each time the manufactureer bought the vehicle back with zero complaint. To this end I understand "shit happens" It's a numbers game. X amount of vehicles per 100,000 are going to have problems. This is inevitable. Never have I had a vehicle (both motorcycles and cars and thousands of them at this point in my experience) come in with parts missing from the factory, let alone something as vital as brakes. Im not saying it can't happen but, any dealership, upon hearing something as horrible as that? They should've taken immediate action to accommodate this person and get them in a rental / loaner immediately. I fully understand parts are hard to get but, be honest with the customer and take care of them while they are fixing the vehicle. I know first hand the parts world is in shambles right now, but be honest and accommodating with your customers.
If I took a car to a shop and it took them more than 48 hours to get brakepads, rotors, and a caliper I would go elsewhere. Also if the seals on the caliper went bad and it was leaking I'd also demand the hydraulic lines be completely flushed. To do this work (pads, caliper, rotor and flush) on my wife's Honda Accord it cost me about $500 with a local shop offering $850 to do the Job. I had to do it due to a catastrophic pad failure that was pretty scary for her when it happened. With a trip to the Advanced Auto it took me about 8 hours and the shop also needed to get a caliper from a local shop but offering a 4 hour turn around. Weeks for these simple parts, especially from a dealer repair facility, is completely unacceptable. The only reason I did it was because I had AAA tow the car home and they wouldn't tow the car again to a shop for the same issue. I have unlimited free tows up to 500 miles/year after 25 years having AAA but apparently only one tow per issue. I could have lied but I wasn't going to do that.
Nah, I think they took the right course of action, who knows what else is wrong if something as simple as this is missed. If the shop is willing to hold onto it long enough to lemon-law it for a brake pad, its probably best to lemon law the heap of shit(which is is by definition of being a lemon), get your money back, and try again with some other brand.
The fact that a car was sent out like this is CALLING for a class action and a filing for a safety complaint to the national vehicle safety administration
Yes, that will solve all the problems. I would also jail everyone at Tesla for this. Everyone else would live happily ever after. Uncle Saddam would dance with Uncle Biden and Nephew Obama
Are you mentally ill? A class requires multiple complainants. How does a rare factory screw up equate to hundreds or thousands of affected people? We also don't know if the brake pad was actually left out or if something else caused it to fall off after production. Tesla has to be more perfect than normal dealers because they do direct to customer. Dealers normally fix stuff like this before putting it on the lot. As a consumer, self inspection is better than paying a $10k dealer markup. Dealers also can vary on inspection, which is why mistakes like this make it passed dealers too. Dealers just keep it out of the news.
Listen, everyone makes mistakes. The fact that they listened to that video, and claimed it was NORMAL is criminal malpractice/negligence/stupidity. It's one thing to make the mistake when mass producing something, it's another to listen to that noise and claim it is ok. The latter is what I think should be focused on, along with the over THREE WEEK TURNAROUND TIME for fkg brake pads, calipers, & rotors. One of two things occurred. a) The customer service rep who is clueless about cars lied about playing that to the service team. b) The service team is actually that braindead on how mechanical items work. Either one of these is absolutely UNACCEPTABLE. I am a complete tard with mechanical things. I am lucky I can replace a chain link or brake pads without cutting my penis off. Seriously, I suck. The moment my bike makes that noise, I stop, I go on the side of the road, I take the allen keys in my bag and remove the brake, I check the caliper & the pads, and then I try to align it so the noise/rubbing stops. I do NOT let it continue like that. This is with a bike that weighs about 45 lbs, where the worst thing that happens if I can't stop is I mildly hurt someone & have an awkward time trying to fred-flinstone my brakes with boots on. This is a 4000+ lbs car that goes 0-60 in under 4 seconds. Worst thing that happens when brakes fail is it kills someone else & everyone in it.
A proper safety review needed to be done yesterday. Have you seen the fire trap that is the model 3? Tesla decided to be new and fancy and instead of having regular door handles with a regular lever mechanical system in the door to unhook a latch like ninety-nine percent of cars in the world they switched to an electronic solenoid system. Unfortunately this means that if the electrical system fails the door is literally stuck closed and absolutely cannot be opened. There isn't even an override on the inside for the back doors. The front doors can manually lever the solenoid open in the case of an electrical failure but the back doors are locked shut. This means that if there is a fire and the electrical system fails then the people in the back are stuck and are probably going to burn to death. In the model I had seen there was also no override for the seats to disengage so that they could be laid down or pushed out of the way to allow people to escape out the front doors from the back. Anyone stuck in the back during a fire with an electrical failure is going to die because they couldn't make a door that opens from the inside.
Mr Rossman, she should try her own State Attorney, if the state has lemon laws, they can get fined, and when a Corporation get fined, LEGAL gets involved and suddenly they will give her the money back or offer a deal. I have a friend here in Illinois that got a Toyota Lemon, transmission was bad from factory and they only wanted to "fix it" but after the fix, car had issues, so he went using those Lemon car laws and yes, he got the money back and they got fined by the State Attorney. Also he got compensation as the consumer laws were broken. Remember, laws are there but never enforced, if people don't file the paperwork with the State Attorney.
This being on the rear axle. It has been ihtsa that the front and rear brakes be independent. The front brakes provide 60-80% of the braking efficiency depending how the car is developed and made(ie weight distribution being a factor)
@@stuartburns8657. I drive most of the time using only the engine to stop. And I drive an 18wheeler. Theres a reason why the brakes on the truck measure new with 783,000 miles on the truck
I can accept that a car can leave a line missing a brake pad, What I find unforgivable is how the car passed PDI. A service technician is supposed to drive the car and complete a whole series of tasks and checks.
@@nordic5490 Last car I had get one of those was a salvage death trap and they passed it perfect on all counts just because the paint was in nice shape. Don’t think they even actually looked
A service technician is supposed to drive the car just before delivery, where battery is supposed to be 80% full and 25°C warm, so only regenerative brake is used without any need for breake pads.
I guess I've never worked on an assembly line but I have been working on cars for 25 years and I can tell you with a great deal of confidence no car has ever left my bay with no brake pads... Seems like a pretty difficult one to screw up and a very easy one to notice on a first test drive even if you did screw it up.
When a warranty claim is made, they should place high priority on satisfying it. As soon as it's identified, the replacement parts should be immediately be assigned, either from a factory or from some sort of central spare supply, or even from an unsold vehicle. This should never take more than a few days to settle, in the worst case scenario. 3 weeks, is intentional avoidance, there's no other explanation.
It's crazy that they don't have parts available, brake jobs and oil changes are the most common things done by mechanics. I doubt tesla makes their own pads so this is pure incompetence
@@janeblogs324 pretty sure the battery will die before the breakpad with regular usage. Those regenerative brakes are no joke - just has slightly less immediacy but vastly more forceful breaking than pads - electric trains almost exclusively use them
Good. Be the right kind of fan. Cheer for them. Call out the stupid shit they do. Use your tools as a critical member of society to make them the best that they can be. Don't let their prestige become your identity like the OP of the pinned thread. =D
I've found myself a new mechanic when a basic service check took longer than a day on my 10 year old vehicle because they didn't look at the car during my appointment window because I dropped it off and said id pick it up around closing. They decided to do the work at the end of the day instead of around noon like it was scheduled for and didn't finish on time. I can only imagine how upset I would be if I spent Tesla money on a car and got a POS like this and the repairs took this long. Totally unacceptable
When I used to do a lot of mountain biking I'd always say to others to never cheap out on brakes when buying or building a bike. It's the most safety critical part, if you can't stop your bike you're at huge risk of an accident or worse. Why doesn't think apply to a car which can go much faster? Honestly, Telsa simply do not have the resources to look after their cars. Some plum at Tesla has used a spreadsheet to calculate the optimum number of service people required and hasn't taken into account putting right manufacturing defects.
It’s unfair to judge a company by the mistakes that they make. You judge a company by how they handle them. IMO - Tesla is slipping. Brake pads are a consumable, and their service centers absolutely SHOULD have these parts in-stock. Even if they don’t anticipate needing to do a brake repair, anything can happen. Hell, I’ve personally had a pad separate while driving. The friction material separated from the backplate during an emergency braking maneuver. Shit happens.
@@S_Roach Calipers, rotors and pads should be in stock at a regional car part distribution center. They likely are NOT made by Tesla - so they should be orderable from a general distributor of car parts.
@@S_Roach go to toyota dealer and ask them for 2003 corolla interior dome light housing. They will most likely have it in stock and if not they will have it in 2 days 3 weeks is a meme
@@S_Roach I know I specifically said “pads”, but honestly, the service centers should have some stock of ALL consumables - pads, rotors, wipers, tires, bulbs, ect. Calipers should be - as Maurice said - available at a local distribution center at the very least. It’s absolutely unacceptable that it’s taking 6+ werks to get these parts - especially when I can go to my local parts store and have parts in less than a month for my Ford. BTW - I live in Iceland, and these parts have to be ordered and imported.
I don't think Tesla dealers will stock brake pads. They regard the brakes as being for the life of the car. It's a brave new world and stocking parts is going to be a thing of the past.
The pandemic and shipping back log has finally bitten the ‘Just in time’ manufacturing. I’ve seen that it will take years to recover from this ‘Just in time’ fiasco and build back the infrastructure that these penny pinchers have caused. The US had an oil reserve to prevent crisis. Manufacturing and outsourcing has created the crisis that wouldn’t have been if we just had a simple low cost inventory. Inventory prevents crisis.
*disclaimer* I’m not a big Tesla fan. The service centers are pretty wacky, but when I worked for ford, we didn’t have any parts for higher end cars. Anything that didn’t move in high volumes got special order parts. The high end model 3 I’d assume isn’t a high volume car and may have issues having parts in excess of production. Secondly, it’s a reasonable mistake to hear the sound and think it’s normal. My mustang has aggressive pads and rotors, and sometimes makes nearly the exact same sound when cold. Tesla definitely needs to improve service quality, but no service center for any company is ever going to be a great experience. TLDR: not having the parts happens in the industry and isn’t specific to Tesla. The break sound could reasonably be mistaken, but things do need to get better.
I'm a Tesla fanboy. I'll likely never be able to afford one that meets my needs but the Model S has been at the top of my list for years. I have lost most of the enthusiasm I had for them. I love the tech, the performance and the looks of the cars but 100% the company is letting them down. Idgaf how long they have been in business, the most important safety feature in any moving vehicle is the way to stop it. Missing brake pads from the factory is unacceptable. Even before this, building in planned obsolescence into a vehicle (mcu) and putting it on to the owners in not right. If I win the lottery would I get one, probably. Will I work and save for years and spend all that money on something I can't trust, no, not anymore.
The thing with Musk is that he is sooo charismatic and it can be hard to know whats really going on. What is CGI what is reality? What is now and what is maybe-sometimes-in-the future? Just look on the fancy CGI renderings of the hyperloop vs the actual reality in Vegas. And what about starlink? Is 40 000 satellites cruising around low altitude better or Hughes net with 3 satellites further up better? Once we look through the charisma and charm of Musk and analyse it with numbers and physics, many of the things dont add up
i will rather buy a used car or keep using my own car rather than buy a new advanced car when i don't need one because it's less environmentally friendly
But you still trust in some random person who posts a video online of a Tesla that is missing a brakepad? Perhaps the person removed the brakepad himself to hurt Tesla's image? Maybe he even works for GM?
And we're going to let a company that can do something as daft as not installing break pads talk control of our car and drive it down the road at 70mph , yep thats a good call.... 👍 hell they want to make cars without steering wheels because Elon thinks we don't need them.. maybe he's starting on the breaks first...
If you have trouble getting break pads (why you cannot slap on aftermarket ones I do not know), good luck trying to get a hold of a new axle bearing, mudguard/body part/s, battery, motor, steering wheel, alloy wheels, etc.
In this case Telsa has to replace the entire brake piston assembly, as it would have been grinding on the rotor. So its not really just a basic rotor/pad replacement. The real problem here is again Teslas joke quality control.
Do you think all brake pads are the same size and shape then? I very much doubt that there are aftermarket brake pads available for any Tesla due to the limited requirement for them by the general public.
I know that sound all too well. It's the same sound that my car makes when the brake pads are completely worn down to the bare metal. (Yes, I know, I shouldn't have let it get that bad, either way, I had to replace the pads and the disc because it damaged the disc)
The reason you never hear about it when Ford/GM deliver a car without brake pads is probably because they just fix it rather than stuffing the customer around.
A tale of 2 services: I got my fiesta in 2015 and needed new tires a few years back. I went to the Ford dealer and they said they could get the tires in a week. I show back up and they had already used the tires on somebody else's vehicle. I ended up leaving it there and another week went by and they called to say the tires were installed and the car was ready to go. They also gave me a discount for the mistake that happened. The brake pads and one rotor went bad a few months ago and I go to the same place. They took a look and said that they couldn't do it with the 20 minutes they had left so I brought it back in the morning and they got it done in 3 hours (long line of cars being worked on) To me Ford is only better with some issues and if small mechanics had weekend hours I'd probably go there. What's good though is that there is an option where I could go to a tire place or 3rd party mechanic and get better service if their service sucked. Since Tesla won't sell you parts and won't allow 3rd party parts to be sold it is an apple vs. build your own situation. I can build my own computer and buy spare parts but if I wanted a shiny new Mac there is no spare part I could get for a simple replacement and you cannot buy parts separately to fix it yourself. /Rantfinished
I was surprised when they didn't tell the owner that they needed new spark plugs hahaha, this EV is sounding more and more business than the "clean energy" brochure they give us!!!!!
This is what you get when you prevent mechanics from being able to repair vehicles and prevent repair parts from being available. Sue'em. Make them take that trash back.
"Trust Tesla build quality" - there is everything wrong with this expression. If they forgot to install the break pads, they might as well have forgotten something else. Also telling the customer with missing brake pads to drive to the service center is an interesting approach, did they hope that she would just crash to death on the way, so that they would not have to deal with this problem?! I mean it is a quick car, what if she speeds up and fails to stop?!
I know people who worked at the Numi plant, they say that the public doesn't even know the tip the iceberg when it comes to how badly the cars are made.
I'll never forget a Twitter conversation I once had where someone was actually trying to argue that it's financially unwise to buy an ICE car. Never mind that fact that it's common for 2000 dollar cars to last over a decade with less than 10 grand worth of maintenance put in. How priveleged and out of touch do you have to be to be so delusional as to think something like that?
Ouch. This is unacceptable. So what I expect to happen? Death threats to that lady from Tesla fanboy club. And, for sure, no improvements on Tesla's side. I wonder - at the beginning, Tesla was the bright light showing the automakers how the product should be made - sexy, electric and updatable over the air. And over time, this went in a direction nobody would expect. So, slowly but surely, I am starting to look back to legacy car makers, waiting for their electric offering to improve.
Legacy carmakers are there. The Taycan for instance is far superior to the Model S. Remember, any new tech always starts at the top end of the market. Tesla will go the way of the Edsel eventually.
Tesla would’ve still been good if Elon didn’t kick out the actual guys who founded it… now, Tesla has the worst quality control, from disfigured car chassis to dysfunctional brake plates. It’s plainly obvious that, if you want a good reliable EV, you will have to wait for a German manufacturer to make it since they’re one of the best ones…
You would think a service center would have stock of common replacement parts... I went to get new tires at the Costco tire center, and while I was there, I bought a new battery because mine was old (they also sell batteries). I figured I would replace it after I came home from my appointment instead of right there in the parking lot, because replacing a battery on modern cars isn't as straightforward as it used to be. There are a bunch of covers and crap you have to remove. Anyway, as I handed them my keys I told them about the weak battery that it may not start and the guy acknowledged it. After they replaced my tires, they called me because the car didn't start and they have no means of jump starting it. I was shocked that an auto body shop doesn't have a means to jump start cars. It seemed like a logical thing to me to have in a shop where you work on cars. Luckily I had a portable jump starter in my trunk because batteries tend to die during cold Minnesota winters, except no one could figure out how to open the trunk. It normally opens via a button, but since the battery was dead, the button didn't work. Not a single person in that shop realized that there is a physical keyhole on the trunk lid to manually open it. 🤦♂️ I had to go inside their shop to show them how trunks and jump starters work.
Uhhhh I’m really hoping this is a joke but with the last 30+ years as an example I unfortunately know alas it is not. Man has stuff just gotten so much worse with everything.
I’m a bike mechanic. Most disk brakes don’t sound like that and are pretty quiet. Sometimes on a rainy day you get some grime in there and they sound a bit like that until it self clears. Many higher end bikes, especially mountain bikes, have metallic brake pads which give more stopping power. Those actually sound pretty similar.
yeah, thats a lawsuit. they could have put a new brake pad in, and the customer would be happy, maybe loan them a company car while the service is being performed. telling them its normal is going to be more expensive for tesla in the end.
I hope they fire the people responsible for giving out a car like that and then telling the customer it’s fine. Obviously no one in higher positions of Tesla wants this to happen. (Although many people act like that’s the case)
@@philippossnortis2035 I dont think he was. I think he just didnt know and was so sure of himself he decided to confront someone without double checking. It's a online sickness
A little inside perspective. I work in Tesla Service. Missing a brake pad is of course unacceptable. A service center not having a caliper, rotor, and pads in stock is not surprising at all. In 14 months with the company I have never seen us do even pads on a 3 or a Y. They just do not wear much at all due to the aggressive regenerative braking. That being said, we could get them in a couple days if needed.
just wondering why caplipers would need replacing? pistons i can understand, but the whole caliper? or is it more just the whole replace parts not fix parts ethos? genuine question.
That scares me as a mechanic, calipers that sit for years wear out, which means in case they are needed for an emergency, what do you do if somthing is seized, or the rotor rusts out from never being used
@@brapamaldi They need to be replaced if they're damaged from no brake pads, too rusty to take bleed nipple off (usually 20 years +), maybe the guide pins are too rusty. The guide pins can be replaced though. The seals could be leaking which only need an o ring replaced, but people usually just replace the whole thing.
Just be glad Tesla didn't say: "Duh, because of the missing brake pad the average speed is higher than usual, thats the reason its called the performance model!"
I have a 2013 Ford Fusion energize hybrid, picked it up 3 years ago, thanks to its regen braking, while I drive Lyft I have not needed to replace the brakes yet. I love regen braking
Just wanted to point out that ICE vehicles have engine braking, meaning the car will start slowing down if you take your foot off of the gas pedal. The only time it won't is if you put the car in neutral. Granted, I'm assuming the braking on an electric vehicle is much more powerful. But I definitely agree on the rest of the video, this is wild lol.
Ice vehicles coast. Tesla uses electric motor regenerative braking, but forgetting a brake pad is really bad, no excuse. Louis however is jumping on the chance to trash Tesla again.
That's definitely not a normal or standard ICE feature. Most cars with this feature are in fact hybrids and its called "One-Pedal Driving" and it engages the regenerative brakes when the accelerator is released.
They do slow down, but they don't stop. That is because the engine is always running, *but* at minimum capacity when you take your foot off the gas. Honestly, one can slow down a fair bit over a fairly short distance with that, too. Every car I've driven can easily go from 50MPH to 25MPH in less than 0.3 miles.
This is just another example of the execution of Toyata's Just in Time stock/delivery, without understanding the concept. It's about not having excess stock, not eliminating as much as stock as possible. You're meant to have j enough to see you through the inevitable disruptions brought by such a system. There is a book on it ... somewhere...
While JIT manufacturing is commonplace in a lot of businesses, I don't consider this a JIT issue. A service center should ALWAYS have basic stock of wearable items (items that could wear out) on hand. And while a caliper might not be considered a wearable item, getting one overnight (even from another service center) should be an option and a 3+ week backlog to get a part is inexcusable. Since this is a totally electric car, just how many wearable items could there be? Tires. Brake fluid. Brake pads. Coolant. Bulbs. The list is very short.
@@dtbmjax JIT has been over used and in the wrong way since the rest of the world tried to adopt it. Then they took it to an extreme. That is in part why the US has empty shelves, I'am not sure I can find the vid that lays it all out. And I say in part as it took a perfect storm to bring it to a virtual stuttering halt. As for no pads in stock, it's JIT, as everything is ordered as needed in a fair few places. With a specialist garage they might have some pads in stock due to be being cheaper to buy in bulk, as would a manufacture , but you'll find a lot that fall otu side that category rely totaly on JIT for anything but basics like bulbs. I've seen/worked in both. Pads not in stock for something you commonly may work on is ordering what you need as you need it.
The question that must be asked….. how are they receiving governments approval to ship cars ( as in meeting safety standards ) when in house testing should RED FLAG a braking issue with the car … from a road safety point … consumer safety etc etc … this needs to be investigated
I could sort of suffer having the pads missing, IF It was dealt with properly. That car should have been in and out the same day with all the relevant parts replaced and a sincere groveling apology from Tesla. It's the customer service that really lets them down. My brand new model 3 made too much noise when it was preheating. I waited 2 weeks for an appointment with Tesla and then it took them a whole month to replace a radiator hose.... But that said, they did give me a courtesy car that I smoked the living daylights out of for that month. I never got offered courtesy cars with other manufacturers if I had to have warranty work done. It's still the best car I've ever owned and I love driving it every day, but I do worry about anything going wrong with it and having to wait a long time for it to be repaired.
I got a 2017 Corolla Quest around 2 years ago. There were constant issues until I waited on the highway for the dealership. I refused to move. They sorted it out.
Thats what PDI at the dealer is supposed to catch. May happen with other manufacturers, but the customer will never know as the remedial work is done before the customer gets the key
I also got a "Monday" Model 3 performance back in 2021.. Steering wheel was crooked, paint scratches, ceiling lining was dirty, spoiler was loose ++ guess the guys at the factory are blind, or they just don't give af.. Took me over 9 months to get it all sorted out..
if they cannot render within a reasonable timeframe a safety-required-repair, then they should be forced the option. buy the car back, or repair it within a legally required timeframe. if she had a car accident and the crash investigation found that there was a missing brake pad, and there happened to be a fatality involved... that would be a big nasty lawsuit. multiples of millions of dollars.
I’ve worked on cars most of my life and I’ve never heard of a car not coming with pads. I’ll admit crap happens at factories, but the car already having 20 miles on it and that someone drives the car out of the production building. Someone should have noticed the odd noise and reported it. Since Tesla factory does have supplies of brake pads and hardware, I can’t see why they couldn’t Air Freight the parts directly to the dealer. I’m cases like this, if I were the boss I’d be doing everything I could to keep from getting bad press.
If you pay people poorly and rush them through their jobs they tend not to care. Plus, that noise might have been hidden by headphones, car radio or ambient noise in the area. It was louder than I would expect, but all brakes make some noise, and that can vary for many reasons. Didn't sound like metal on metal grinding to me, but since many caliper pistons are now plastic, I suppose it was that. I've noticed there are many people who simply don't notice small things, or, I suppose if someone gives you a new car ready for delivery you think it's all good and don't even bother to listen - who would expect this kind of problem an a new car?
The 2 things that are known issues with Tesla are their build quality and their poor customer service. It's kind of their thing. Don't buy a Tesla if you aren't ok with panel gaps, paint issues, and zero customer support.
'''they make quality cars'. Define quality. I think it's a very subjective thing. For that price, it has poor finishes. And throughout its useful life it will be a nightmare for the owner. To me it doesn't sound like quality.
@@kaekae4010 Car and Driver reports no savings (maintenance) over ICE vehicles, even with no oil changes. They also report theirs needed a new motor assembly, loose trim and plenty of squeaks and rattles.
@@TheBandit7613 I don't know in your country but the difference is that the owner of that car is perfectly entitled to take the car to a workshop that he decides to have the car repaired WITHOUT PENDING THE WARRANTY for it, and also the insurance in covering the lack of a vehicle with a replacement. And the brand is obliged to facilitate that action. In addition, the owner's insurance can report negligence to the brand if you give a car without brakes.
I have a Toyora Rav 4 hybrid and I need to use the brake often. The car does brake when I take my foot off the gas but it takes a while to slow down and in most cases I have to gently press the brake pedal to stop in time. In Seattle the traffic occasionally goes from 60 to 0 in a few seconds and I have to slam the brakes. After 50k miles my brakes pad still have 8 out 11 milimeters so regenerative braking does really cut down on brake usage. 50k miles would completely use up the brakes on my Toyota Corrolla.
I would immediately seek out a lawyer for reckless endangerment. They didn't give her a full complete vehicle. If they want to settle it and give her a better car or something else to compensate her for her time and effort so be it.
Probably needs the rotor and at least the piston of the caliper (which realistically means the caliper) replaced though. Still no excuse. Pull one from stock and have it overnighted.
And? Now you need to not only instal the break pads but also all the parts that were damaged by the use of breaks without the break pads... and its expensive experiment in any type of car..
Yeah they should have installed the pads and waited to get the full caliper, then changed everything without having the client waiting. If you can't put new pads so it works in the meantime, give the guy a replacement vehicle.
Dunno man. I wouldn't say that you need to be "prepared for the worst customer service". On the first year of buying a Tesla, you get some kind of "grace period", where any repair of any misalignment, or things as simple as rattles, are free. I came to their facility to get some really small but noticeable rattles in my car. Every time, it only took one day, and every time, they gave me a 500 USD voucher for Uber. I would say that if you get a Tesla, be prepared for extremely rare parts. Because that's always been their problem. If your problem requires a new part, then expect it to take ages. I think the problem here is the facility where the customer was at. I'm guess they got terrible management there, or unqualified employees.
I can imagine a scenario depending on how much driving was done without the pad, that Tesla doesn't just needs to replace the pad and the rotor, but possibly also the calipers, and maybe other components in the area if there was heat damage. It still doesn't excuse not having parts available, but it might explain that it's slightly more complex
You're correct. I requested all brake compnents replaced and they agreed it needed to be done. Apparently, they can't locate a caliper. Still, if you can build and ship new cars, then ...
My 2022 plaid had complete failure of the MDU (main drive unit) at 280 miles on day one. Took 3 weeks to get it replaced by tesla service center. Door handle also broke on day one and the car was missing a trunk floor board. I'm selling the car the moment the pink slip comes.
Tesla fan boys were calling me "fake news" or said I was paid to say this. I have proof of everything. I cannot stand Tesla fan boys.
what do you do for a living if i may ask
Yeah it's disgusting. I had people claiming that I rented a vehicle and purposely trashed it when I did a video demonstrating the build quality that they deliver. The toxic fanboys are bad for the brand as well as for EV adoption in general. It will probably decrease electric vehicle adoption; people who would otherwise be open to purchasing an electric vehicle don't want to be associated with a cult
@@williamneidecker-gonzales Some things are worth replying to. If it's just going to generate pure drama, we tend to not reply. [Some of us like to cause a wee bit of chaos every now and again just for the fun of it :) ]
@@David-vt9hr he makes solar videos
@@rossmanngroup I agree. And that's ridiculous, I remember that video well. When did evidence that is consistent from multiple sources be considered untrue? How could they possibly have an emotional reaction to a claim for which you and others have substantiated multiple times. It's lunacy.
I do not see the benefit of this fan boy mentality either. That behavior does hurt adoption of EVs.
To all companies everywhere: Just be Honest. Honesty goes a long way. And don't add any backhanded excuses. Just be honest, and accept full responsibility for your screw-ups. Customers are more likely to give you the benefit of the dough when you are up front and honest.
There is this weird mentality that if you admit *any* wrong doing, you're going to be sued and lose, but *most* people don't work like that. They're going to be so happy you're *actually fixing their problem* that eventually they won't care that it was your fault in the first place when it's all said and done
I really dont see how being honest about your job being to screw them over if posible is going to improve customer service satisfaction
A good example of a company being honest and turning around is Dominoes Pizza. Their CEO literally came out and said they sucked as a brand back in what 2012? Now doing exceptionally well and I believe they are the #1 pizza company in the US.
Shareholders like being lied to though. And they're what truly matters to any publicly traded company. Not you the customer.
@@InfernosReaper welcome to America, honesty equals big lawsuit. It does not currently pays to be honest
Apple: we no longer provide chargers with your new phone
Elon: Hold my beer
It realy do be like that
Apple one day: We no longer provide a phone with your purchase of an IPhone
[Spills beer all over self and Apple while trying, and failing, to brake]
*Hold my joint
best comment
As a mechanic, I can say with 100% certainty, that is NOT normal. If it took longer then 2-3hrs to replace ALL the pads, rotors and calipers on my car (provided they could get the parts the same day) I would be annoyed, but to not get your car for weeks because of pads? Tesla is a joke.
They repair department has always been absolutely terrible, check out some of Rich Rebuilds videos on replacement parts or the used model X he bought which wasn't delivered for like a year.
than*
Or was it removed by a 3rd person with a grudge against Tesla... ??
@@kylereese4822 Stop posting this clown response everywhere. Clown.
@@MandoMTL got to pump that stock back up.
We used to joke about Apple making a car, and it being like this.
Apple didn't have to make a car for their business model to end up in automobiles.
The joke was: Apple iCar, Wheels not included! 😅😂
Apple would have the brake pads in stock, for $399 a piece.
Apple pads would be chipped, available only from Apple, and any other pad would brick the car.
I'm sure Elon will sell Tesla (the company) to Apple at some point
@@marcogenovesi8570 makes total sense
you do not know how money works do you?
and how do you think a 17% shareholder (of the float) sells a company?
I mean, missing a brake pad can happen. Car dealerships do PDI (pre-delivery inspections) for that reason. Seems Tesla doesn't do those, or does them poorly.
The real kicker is waiting more than three weeks for a brake caliper, rotor, and brake pads. This is simply inexcusable.
They use the self-driving AI for QC inspections. It mostly works some of the time.
I didn't watch carefully, but I think this wasn't covered explicitly. The car needed a caliper and rotor because they were damaged due to her driving with no brake pads, not because they were also missing, correct? The video clip from her tweet shows the mechanic saying he thought it needed a caliper and rotor.
They just look at it and say yes that's ready
@@RetroDawn ...? if they are missing and she was using them as intended, 1. how was she supposed to know? 2. why would it be her fault....? whats your logic?
@@TheJamesRG unless he edited his comment, it doesn’t appear he is blaming her. He is clarifying whether those additional parts were missing too or not
I worked at a large GM dealership for 7 years and this happened 2x off the transport that I know about in that time. The difference there was it was caught during the PDI (Pre Delivery Inspection) when a tech test drives and makes sure the vehicle is 100% ready for sale. Apparently Tesla dealerships don't have time for this or Elon just thinks they're 100% perfect off the assembly line.
I guess that $495 is for something after all. :P
That's a valid point. Usually that PDI checklist is provided to the customer to show it was done. I wonder if Tesla does that or if the customer received that checklist. Actually with Tesla I'd be surprised if it wasn't done on some online form.
Bold to assume Tesla even inspects them on the production line.
@@drozcompany4132 the car itself performs and supplies said list... Cause ya know, it's a Tesla...😂🤣
Lol i know someone got a new Chrysler 200 and the brake calliper is loose. It got PDI from the dealer too.
I’m a automotive service manager. Brake noise is pretty normal, for any car, from Geo Metro to Mercedes AMG.
Thing is, that’s not brake squeal. That’s straight up grinding. I could immediately tell something is wrong.
EDIT: Waiting on parts?! They’re freaking brake pads! Maybe they’re replacing the calipers and have to wait for those.
Tesla is trying to move stock as fast as possible 💀 they literally only make enough parts to slide by 🤣 every time a Tesla breaks down it's the same situation
I didn't know the Geo Metro would make brake noise. I have no idea how you make that car go fast enough that you need assistance to stop. :X
Depending on how long she drove it like that the calipers and the rotors should be replaced.
@@rossmanngroup It can, but you have to be going down a big hill while loaded down.
Some brake pads make noise and some don't. Cheap pads are harder, and make more noise typically. Don't stop as good either. I only use select brands of pads that typically do not make too much noise. In this case, Tesla used the exotic 'invisible' pads.
I can't imagine even a "little dealer", or anywhere that does any sort of auto repair, being completely out of stock of brake pads/rotors for any length of time, unless they're suffering major supply chain problems. I think on basically any vehicle I've owned, those are the parts that need to be replaced the most frequently -- they're literally designed to wear out as part of doing their job.
for electric vehicles where brakes are only used at or below 5 mph or on VERY hard braking.
specially a shop that works on ONE type of vehicle. i can understand an independant repairer not having pads for a 1969 mustang or some obscure make/model but a repair shop that works on just ONE type of car not having parts is downright irresponsible.
I frequently bring cars to a small independent shop for repairs (we own a few more cars than is strictly sensible). In most cases they do not have the right parts in stock, including brake pads. What they do: every morning (sometimes several times a day) they send out an order for stuff they need to a car parts wholesale company, and the parts are delivered by courier a few hours later, so in almost all cases I can pick up the car again at the end of the day.
In contrast, dealers tend to stock parts for their brands. But Tesla seems to do neither: they don't have the parts, even the common ones, and they can't get them quickly either. The supply chain for Tesla repairs is notoriously shit and neglected.
Most independents won't stock brake parts, especially for stuff more obscure than a Honda civic. There's virtually no overlap between models, some models have several brake options and parts stores will deliver parts within an hour. Doesn't make economical sense.
She needs new CALIPERS. That doesn't mean that the pads aren't or rotors aren't in stock. I can understand that they don't stock pads and rotors that are so unlikely to need replacement. But they should be no more than a day or two away at a central parts warehouse! Waiting weeks is nuts.
Every company can screw up something, but sending out a brand new car without brake pads is not a screw up. It's a disgrace. Even early 2000's crappy Kias and Hyundai's didn't screw up that badly.
It can also kill people... literally!
It is rare that the issues Tesla has happen at ANY brand. I worked for 2 dealers and personally drove thousands of new cars as they came off the trucks. They were all perfect. Quality issues not caused by delivery are very very rare. So rare that I never saw anything silly.
no, you need to leave that to ze germans. my mercedes didnt have an oil filter. that was a interesting warranty case.
yeah this is just inanity, I'd expect the basic functions on a vehicle to be working, on a car it's Engine, steering, breaking.
it can be a car, bike, quad, tricycle...
I mean if Tesla allowed it, you could still just go to an actual mechanic and get the brakes you needed, but 60k for a car with no breaks and that has a service center that doesn't have them instock?
WHY are people paying 40-60 for this shit? why are people still sucking on Elons e-dick as if he made any good contribution to the world.
This "breakgate" is a direct result of Elons anti union, for profit mentality.
The floor worker that was in charge of break check probably got fired after Elon spotted him glancing a that hot Union representative that was hanging off his CEO balcony as warning.
Dont know about it in the us but in eu those sayed crappie kia's came with 7year warrenty which is ridiculus if you think about it.
Is Tesla quality control really that bad? If that's true I question Safety Inspection especially on critical parts.
Tesla, a car manufacturer who hasnt sold more than a 3/4 million cars in 5 years, the most valued company in the history of car companies. Oh and toyota or ford alone shipped more in a single year and they arent even remotely considered as prestigious. Yes, this is the double think of car times. Yes, they cant even produce at scale their own cars let alone the parts.
Theres a reason people who look at the panel gap problem and then avoid these cars. That shows bad QA in the surface, which means QA can miss worse things than bad panel fitment. Like this...
The critical parts probably inspect fine, they just forget to install them.
That is truly crazy...
I worked at a couple car dealers moving brand new cars as they came off the delivery truck and moved thousands over the years... None of them had any of the horrendous quality or assembly issues Tesla has. We had a few scuffs and scrapes, but no unglued windshields falling off, missing brakes, horrendously mis painted and miscut panels, etc... Crazy stuff.
They really are showing that they have a long way to go in assembly and inspection, and they are going balls out trying to build vehicles so fast that these issues escape.
It's Musk who is much like Bezos, slave drivers. Treat the employees like dirt.
Service problems are going to be what breaks Tesla. They have a first to market advantage in being the first viable electric car and (in theory) a great product, but their quality and service issues are just insane and they seem to have no desire to improve any of it. I've heard quotes of 1 to 2 percent "rework" at the production line of model S and Model 3. Every single other manufacturer will have a rework percentage measured in hundredths or even thousandths of a percentage point because rework is expensive, failure prone and makes the entire logistics process unreliable (and car manufacture is a massive game of logistics nowadays).
Tesla (and their messiah Musk) is going to have to learn that "move fast and break things" is great for initial prototyping, but just can't work on a mass produced object and that after-sales service (even if to deal with statistical outliers of "crib death" and early life failures) is what makes or breaks a brand image. Once Tesla gets the reputation of being bad quality and poor service, they'll never get it back and the competition is starting to heat up. They're just taking their time to do the introduction right.
Heck, I still think of Ford and poor body paint/corrosion resistance in the same thought, because One Time back in my formative years...
@@S_Roach After I had to live through half a dozen 90s Fords and 00s GM cars throughout my childhood (along with being forced to help fix them every few weeks). there's a reason why me and my siblings just went straight to Toyotas and Hondas in our adulthood, along with therapy.
They are not "taking their time to do their introduction right". They just can't get batteries. Buy or make them. Nothing. Niet. No batteries. Tesla, would be profitable just by selling them batteries. Even with no cars. Mark my words: Tesla don't need cars to make money.
Damn I wish I sold at 1200 You are so right.
@@LansHamilton My first car was a Ford, never again. So many bad experiences with it, including having to push it off the road and walk into a school to call for a pickup after the engine died.
The main issue here isn't the lack of parts, it's the fact that the "most valuable car company ever" let a vehicle out of the factory (BRAND NEW) without a god damn brake pad!
Cause its all bullshit bubble.non sense
Goes to show how much of a farce the stock market really is
I work at a Ford dealer and we've seen brand new trucks come in with no window switches. Stuff slips through. What really kills Tesla is their defense of it, saying it's normal.
It's 2022, who needs brakepads on a car.
Isn't Tesla like 3 times the value of Toyota? Party like its 1929 I guess...
It's a high performance car, Louis. It's designed to go fast. Do brakes help you go fast? NO! So you don't need them.
Tesla is perfect.
All hail our lord and savior Elon Musk.
Maybe the pads is just a DLC.
@@gbxmusicchannel3836 subscription service, if you stop paying you lose access to your breaks
unsprung weight reduction
It was made on a friday...
I guess the car just needs to go fast once. Who cares if you go into the ditch at 100 mph so long as you got there in record time. That car would work really well in Seattle where the traffic often goes from 60 to 0 in a second or two and there is no shoulder and someone in each of you're blind spots.
reminds me of one woman that had a new car that caught FIRE each and everytime it came to a hard quick stop. They did not believe her and found nothing after several visits it was still busted, she even carried around fire extinguishers to stop the fires
they did nothing to help
UNTIL she drove it at speed right to the shop and jammed on the brakes and WOOOOFFFFF it caught fire like she had seen DOZENS of time and she got out and let it burn right there on video
she got another new car DIFFERENT BRAND!
Since the brake pad was missing, you don't know what else was "missed". Quality control with Tesla hasn't been that great either. If I were to keep that car, I'd make sure I'd get the bumper to bumper extended warranty on the house - if you're willing to leave your car in the shop for weeks whenever something does go bad. Otherwise, just get a replacement or another brand that's known to be reliable.
Or was it removed by a 3rd person with a grudge against Tesla... ??
@@kylereese4822 Even if it was, and that's a big if, how the hell can it take them a month to replace a fucking brake pad?
@@kylereese4822 yes they buy a brand new Tesla to get all fan boi to cry or what? and no one at service center cant hear that its steel against steel.. you can dream but Tesla fucked up att least 4times with that car..
@@CptJistuce now they need to replace calliper brakedisc and brakepad.. but still not more than 3days.. to get that fixed..
The number of prominent and very large companies that shortchange themselves on embracing QA/QC methodologies is amazing. Of course, Ford and GM took ISO9000 and put it on steroids decades ago when the Japanese showed the world that their cars were vastly superior. Tesla, in my mind, has decided that they need to reinvent the wheel in every way, and so rejected manufacturing quality standards because they were too "old school."
I don't buy things that cost $58k, but if I did I'd expect them to to complete and work out of the box.
Corporations: "How dare you!"
I mean to be fair it does work out of the box. The car runs and drives. It just doesnt have any brakes.
You'd be surprised how many expensive sht still requires babysitting. Real rich people pay servants to deal with the bs for them, that's why it all works
@@Rose.Of.Hizaki Can we just stop defending Tesla already? If Elon is holding you hostage and making you defend his company, please let us know and we'll call for help.
@@addanametocontinue what part of my comment did you think I was defending tesla?
The OP said he expects things to work out of the box - the car worked out of the box. It runs and drives. It just doesnt have any brakes. what am i defending? that it runs and drives?? wasnt the car running and driving?
And THIS is why we need right to repair, and special protections for devices that we rely on for basic societal needs -- we need to legally enforce that the company has to provide basic repair resources -- schematics, specs, not banning reproducing parts, etc.
Obv as long as the 3rd party doesn't claim it's oem.
The fact that there exists NO 3rd party brakes..... is why this is happening.
I just went to rock auto and there's a lot of different options of brakes. No calipers, but there are pistons available. As well as fresh brake pads. Not a fan boy, just that there are brake parts out there .
@@kidmosey Again not a fan boy, but by that definition, every company ever is a monopoly of their own products.
@@kidmosey I get it with electronics, but is anyone preventing someone from repairing the brakes?
@@kidmosey
It should be in all honesty.
Allowing a car to leave a shop without the service brakes in working/safe condition will open you up to a lawsuit.
If you *see* something like badly rusted brake lines, you're liable if you let them drive off. They must get it fixed, towed to their home or to another shop.
I don't believe you can hold someone's car for a safety issue in most states. You can have them sign a waiver saying they admit they are not taking the advice, and this is very dangerous, but I don't think you can legally hold it.. Even with brake issues.
@@volvo09 depends if you need state car inspection or not
Unfortunately, I don't think this is true for the US, actually they can sue you if you hold their car, even if that car has no brakes.
Where I live, in Europe, this is definitely true and the way it should be.
A mechanic cannot ever witheld your car unless you didn't pay the service. After that he notifies you the condition of the car and it's up to you what to do
@@volvo09
Perhaps but if they say it's "normal" not to have brake pads and let the customer leave in that state... They're 100% liable if the customer gets in an accident.
They made a firmware update to fix the heater, they are gonna need a hell of a firmware update for this one.
The firmware update will just disable that wheels brake and *voila* no more noise
@@BrooklynBalla oh shit that is big brain! :D
@@BrooklynBalla don't give them ideas, they are 100% doing this
Now the brake is a monthly subscription
My wife has a Ford C-Max Energi plug-in hybrid. I have had to change the brakes and turn the rotors twice in 20,000 miles because......the brakes don't get used, because the regenerative braking is used just about all the time. As a result, the brake pads and rotors RUST. The excessive rust is the reason for having to do the brakes. The brakes are only used in very heavy braking events, such as a panic stop.
Imagine a new car that cannot pass a safety inspection.
That's because you don't know how to think outside of the box, anti-Musk h8erz.
@@euclideanspace2573 What happens outside the box, if you don't mind me asking? Does everyone drive around without brakes?
Imagine a safety inspection.
"Some assembly required."
"Batteries not included."
Even Hotwheels isn't that bad lol
Brakes not included
7:50 The problem is even worse. It's not that there are none at this one repair shop; there are none in any of the warehouses to even ship to a service center. It doesn't take 3 weeks to ship a brake pad.
Car people here grasp this. Sadly a lot of commenters seem to miss this.
The longest I have ever had to wait on a part was just under 4 weeks, for an obscure automatic transmission kit for a 1950s car... from back east to the west coast of the US. Realistically it shouldn't take more then 8-10 days unless it falls off the back of a truck half way to the destination.
If they “forgot” a critical safety component like a brake pad, what else was missed on this vehicle? NOPE, want a full refund if I can legally request it.
>what else was missed on this vehicle?
-Battery-
only way to get it is a lawsuit, you know Elon
Yah, I asked them if they would just buy it back and I got a "probably not" from the manager. Then he said something about ordering me a new car but "that would take weeks for delivery" and I asked him, "What makes you think I'd want another Tesla??"
@@caav56 🤣🤣
@@Blox117 regenerative braking is not a replacement for hydraulic brakes
This is the kind of thing you'd make up for the punchline of a joke "It'd be like selling a car without brakes!"
can you imagine taking your brand new electric sports car, flooring it for fun (as every tesla owner does all the time), AND THEN YOU FIND OUT YOU ARE MISSING A BRAKE PAD?
tesla is lucky this driver didn't die in an accident.
you mean your next of kin finds out you mysteriously died in a grisly car accident
Yeah if the lady had crashed the first thing that would’ve come up from the inspection is the missing brake components and i wouldn’t be surprised that criminal negligence accusations be on the table for the dealership, especially if it had caused bodily harm or death.
Something that's really bothered me, what if I had wrecked the car? Would it have been damaged to the point that the missing pad would not have be discovered? Holy sh*t.
@@april.gillmore Unlikely. Even in a battery fire, two of the parts likely to remain would be the rotor and the backing plate of the pad, as well as any other hardened steel parts (stub axle, pistons from inside the calliper, etc). The wheel and calliper might melt, but those steel parts would really need to be at melting point for quite a while.
In combustion engines the cars also slow down when you don't give gas and its called engine braking only it doesn't brake when you put it the gearbox on neutral or press the clutch then it rolls without slowing down because there's no load on the engine
Tesla cult: it’s fine to have no brake pads
And when you change them: Yes they are more expensive than a 6 pot Brembo one, because they are invisible 🤣
"Yeah bro, you can just rely on the regenerative braking."
It is weight saving. Prototype weight savings.
#wedielikerealmen
Well motor breaking works extremely well. My life literally depends on it
It's a weight saving measure on the performance model to have no brakes.
stuff happens, the most insane part isn't the missing brake part i'm sure it has happened before to other car manufactures even the big ones, its pretending there was never an issue in the first place, not replacing the calibres and break pads within a few hours (a really simple job for a mechanic and as the parts are consumables they should always be on hand) taking 3 weeks to get the replacement parts in, not having a loner available immediately, and not accepting a buy back request.
Things get screwed up, but it’s how the company reacts, and this was a fail for sure.
If only the reaction can be attributed to the whole company. Some stupid service manager with a bunch of stupid service people can't represent the whole. But sure, let's blame Elon.
@@couldyourewindplease3653 He's not wrong though. Tesla makes great cars, and they are getting a handle on build quality and QA. But it's clear that Tesla does not have an effective service network, and one major problem there is the supply chain for spare parts. They also don't seem very keen on fixing that and (as a shareholder) I see that as a major worry for the future of the company.
You can't have a fault in manufacturing of this level, there are basic standards in manufacturing. Especially when dealing with the brakes, and other parts of the vehicle that are extremely crucial to the safe operation of a vehicle.
@@couldyourewindplease3653 Right, but it’s the company’s fault because they as the manufacturer are also the only service option. Unless that has changed and I missed it.
the brake pad was a DLC you have to purchase separately lol
A breakpad definitely is a consumable. Same with tires for example. Even if brakes usually last longer on a Tesla, literally any other car could’ve come in for service needing new pads. I agree that mistakes happen even thought this was a major oversight. Not having that part is the big joke here.
It's a Tesla service center, so I doubt any other car could've come in. But still, brake pads, rotors, calipers, and tires are consumables and they should be stocked at every Tesla service center.
I'm starting to wonder if Tesla service centers even have bottles of windshield washer fluid.
@@mjc0961 With other cars I meant other Teslas ofc. Imagine you have a 2013 Model S or so and you need new pads. I think thats definitly a realistic scenario.
@@romdex Realistic? Yes. Always prepare for a worst case scenario, you cannot count on your thought it'll be a "lifetime" part in every eventuality there's a lot of things that can go wrong requiring replacement rotors and pads.
They jeopardized her safety and the safety of everyone around that car by having incomplete breaks thereby increasing the stopping distance of her vehicle.
But the car got one of the best in class AI system? It'll stop it right?
/s
You could also argue that the uneven braking forces on the sides of the car could cause the car to rotate towards the sidewalk.
@@deletevil ai systems won't stop a car if it didn't have the part to stop it
@@perlasandoval7883 bro, ever heard of sarcasm?
Mr Obvious: cars with no brake pads brake worse
A car, even if it's not expected to need to use it's brakes regularly, should be equipped with brake pads from the factory. You paid for a whole car, you should get a whole car.
Lol. Genius.
Its literally the equivalent of buying a gun and not including it with a safety feature lol
Sorry but that not what I would expect nowadays
No shit.
@@wazzzup2579 Even that's a bit backwards. Relatively highly used guns spend 99+% of their time not firing any bullets. Even if you count the time as broadly 'on the range' it's still likely less than 30% of the time. The only guns that spend the majority of their life firing bullets are used for testing. A car that spends 99+% of its time not going anywhere isn't a car. It's a portable heater or a generator.
I had a Pontiac Grand Prix, I checked the oil one day, the dipstick was BONE DRY. I added a few quarts to get me to the dealer. From there we started doing oil consumption tests, every week or so the stick was always showing up almost bone dry. Each and every time they lied and said “oh that’s normal” that’s what all dealerships do is lie their faces off. When one year old cars are drinking oil almost faster than gas that’s not normal. But they make such garbage cars to save money they can’t afford a recall to fix the problem that they couldn’t even build right from the beginning.
As someone who IS mechanically inclined, I can tell you that on a ICE vehicle with rear disc brakes, this repair should take less than an hour. Remove the wheel, two bolts to remove the caliper and the caliper and pads come off together. There might be a screw or two to keep the rotor on the hub but usually, just the wheel being attached keeps the rotor in place. A single bolt to remove the banjo bolt that attaches the brake line to the caliper. Slide on a new rotor, install new pads into a new caliper, bolt on the new caliper and then quick bleed the brake line to fill the new caliper with fluid and then top off the brake fluid reservoir. And just for good measure, I'd bleed the other lines just in case. Again, this repair should take about an hour, 1.5 at the most. That the service center doesn't have pads, rotors and a caliper in stock in unacceptable. And after 3 weeks, still no repair? She should 100% get her money back. Then go buy a Toyota Camry or Avalon or a Honda Accord and bank the extra 20K. If it takes them this long to do a minor repair, imagine if it were something more serious?
As someone who does my own repairs, I sometimes have to buy parts from the dealer. They don't always have them in stock but they usually turn up within a couple of days.
pads, disks nor calipers are things that are replaced on electric cars, especially tesla. its not that uncommon to not have parts in stock you dont regularly replace. its not like every meredes service center has new crankshafts on the shelf. it is shit to wait that long, but that could be just regular wait times if its a busy area.
@@SupremeRuleroftheWorld ive spotted the fanboy, defending the indefensible.
@@SupremeRuleroftheWorld copy pasting your own comments...why?
@@kbrnsr because its the same dumb argument. service centers only keep in stock shit they actually need every day. brakes are not one of them with any electric vehicle.
In 2020 I changed both my brake pads and rotors at a ford dealership because my rotors were below changing thinness.
A year later and only 3-4000 miles I discover my brake pads are all worn out, ford has deliberately endangered my life by putting my old pads back, if I was not the kind of person who's annoyed by noise I would have absolutely continued to drive with the worn our ones under the impression they were basically new.
As soon as I report a problem I am immediatelly sent through the legal department, with claims that I falsified evidence and any attempt to seek this out will be met in court
This is the future they want, totalitarism, they have the powet of entire departments of lawyers and we have barely existing consumer protection
Never go to a stealership again.
Where's our next Ralph Nader?
Yes there is no consumer protection
I always worked on my own cars, I even restored an old VW Caddy with my own hands, that took me about 7 months to complete... And when I finally got it on the street again I only drove it for a couple days because I got an offer for the car that I couldn't refuse... I traded it against a fully restored VW Golf II GTI, 8 valve in the Fire & Ice color and Edition interior... I loved that car and I wish I could have it back for the great experience and lots of fun I had with it, I can fix everything on a VW Golf II myself those were the good old days.
I just love the smell of gasoline in the air and grease on my hands when I'm working on my car, it's all part of the experience and I couldn't get enough of it back in the day...
However things changed too much and now we aren't even allowed to replace a stupid lightbulb anymore, and even if we could replace the lightbulb ourselves, they make it close to impossible nowadays by complicating it so much that you have to disassemble about half the car just to get to the lightbulb and if you managed to replace it by yourself, well then your car starts complaining constantly telling you that you need to go to the dealer because only they are allowed to change a lightbulb and only they are able to program the car to accept the new lightbulb.
It's just ridiculous to my honest opinion and I hate it, I don't even own a car anymore I bought a new scooter instead that I can fix myself if I have to... However with scooters it's going in the same direction as with cars getting computerized and all, luckily that's something that I can do even better than the guys in the shop where I bought it.
But yeah, if my scooter gets broken I can get replacement parts pretty much anywhere at least and as long as I go the an authorized dealer which is easy to find I'll keep the manufacturers guarantee so it doesn't cost me a ton of money.
As soon as you buy a car, the state will milk you dry with taxes and unnecessary fines and what not, it's the single worst investment in your whole lifetime when you buy a car if you'd ask me.
So my advice is if you don't really need a car DON'T BUY ONE, YOU'LL REGRET IT SOON ENOUGH!
The piston is grinding on the rotor, if there's no pads installed.
Piston would have likely falled out.
@@tommysmith8801 then brake fluid would be leaking and the system wouldn't pressurize
@@tommysmith8801 After extensive use as it would grind off...
@@tommysmith8801 not on a new car, if you keep driving like that it will
When the piston over extends, it will splash brake fluid everywhere, now do this at 75 on a off ramp and the brake *WILL* catch on fire and no brakes
You *can* get a rock stuck in the caliper and it can sound a little like this, but obviously the pad was fully missing. And once the caliper grinds on the rotor, you're in for a new rotor and new caliper (or really, new piston in the caliper, but you probably can't get just the piston). The brakes would fairly likely feel wrong/soft because the piston where the pad was missing would extend through the missing depth of the pad, pulling down that much hydraulic fluid. This is partly why I just don't buy new things, instead, I (get them cheap or free from fed up normal people) and pathologically fix the old stuff I have. It may be old, but at least I know that I've done repairs properly. Latest free car is a 2009 BMW 328ix, which has a complicated and break-prone AWD and transmission. BMW dealer estimate: $7,000. My cost of parts: $600.
You can purchase just the piston. Just have to measure the bore to make sure you get the right OD for it to seal.
Well the $600 excludes time, labor, learning curve, tools needed, frustration, etc....
The $6400 could include special parts and labor (a lot of shops will let you bring your own parts as long as you expect there could be unexpected issues / costs if your part doesn't fit / is bad quality)
@@1337GameDev Sure, I get why normal people might pay the $7k, but that does exceed the market value of the car (which is why I got it for free). If no one ever does their own repairs (or hires independent repair shops) manufacturers feel free to charge ridiculous rates for service and we end up just throwing things out when they break.
What was wrong with the E90? And how did you fix it?
@@satsumagt5284 transfer case motor (replaced), shift valve rod broken (replaced), valve cover warped (replaced), rear brakes worn out, plus oil change and while the trans was open, new filter and fluid.
I have worked in the auto service industry for close to 10 years now. Have I seen major components fail (engine or transmission, or both) fail within a week of the vehicle leaving the lot? yes. Have they been repaired within a week? Yes. I could have brand new crate motor sent to the dealership within a week of me submitting the warranty. I have had to lemon law 2 vehicles in my time in the industry. Each time the manufactureer bought the vehicle back with zero complaint. To this end I understand "shit happens" It's a numbers game. X amount of vehicles per 100,000 are going to have problems. This is inevitable. Never have I had a vehicle (both motorcycles and cars and thousands of them at this point in my experience) come in with parts missing from the factory, let alone something as vital as brakes. Im not saying it can't happen but, any dealership, upon hearing something as horrible as that? They should've taken immediate action to accommodate this person and get them in a rental / loaner immediately. I fully understand parts are hard to get but, be honest with the customer and take care of them while they are fixing the vehicle. I know first hand the parts world is in shambles right now, but be honest and accommodating with your customers.
If I took a car to a shop and it took them more than 48 hours to get brakepads, rotors, and a caliper I would go elsewhere. Also if the seals on the caliper went bad and it was leaking I'd also demand the hydraulic lines be completely flushed. To do this work (pads, caliper, rotor and flush) on my wife's Honda Accord it cost me about $500 with a local shop offering $850 to do the Job. I had to do it due to a catastrophic pad failure that was pretty scary for her when it happened. With a trip to the Advanced Auto it took me about 8 hours and the shop also needed to get a caliper from a local shop but offering a 4 hour turn around. Weeks for these simple parts, especially from a dealer repair facility, is completely unacceptable. The only reason I did it was because I had AAA tow the car home and they wouldn't tow the car again to a shop for the same issue. I have unlimited free tows up to 500 miles/year after 25 years having AAA but apparently only one tow per issue. I could have lied but I wasn't going to do that.
Nah, I think they took the right course of action, who knows what else is wrong if something as simple as this is missed. If the shop is willing to hold onto it long enough to lemon-law it for a brake pad, its probably best to lemon law the heap of shit(which is is by definition of being a lemon), get your money back, and try again with some other brand.
The fact that a car was sent out like this is CALLING for a class action and a filing for a safety complaint to the national vehicle safety administration
Yes, that will solve all the problems.
I would also jail everyone at Tesla for this.
Everyone else would live happily ever after.
Uncle Saddam would dance with Uncle Biden and Nephew Obama
Are you mentally ill? A class requires multiple complainants. How does a rare factory screw up equate to hundreds or thousands of affected people? We also don't know if the brake pad was actually left out or if something else caused it to fall off after production. Tesla has to be more perfect than normal dealers because they do direct to customer. Dealers normally fix stuff like this before putting it on the lot. As a consumer, self inspection is better than paying a $10k dealer markup. Dealers also can vary on inspection, which is why mistakes like this make it passed dealers too. Dealers just keep it out of the news.
Listen, everyone makes mistakes. The fact that they listened to that video, and claimed it was NORMAL is criminal malpractice/negligence/stupidity. It's one thing to make the mistake when mass producing something, it's another to listen to that noise and claim it is ok. The latter is what I think should be focused on, along with the over THREE WEEK TURNAROUND TIME for fkg brake pads, calipers, & rotors.
One of two things occurred.
a) The customer service rep who is clueless about cars lied about playing that to the service team.
b) The service team is actually that braindead on how mechanical items work.
Either one of these is absolutely UNACCEPTABLE.
I am a complete tard with mechanical things. I am lucky I can replace a chain link or brake pads without cutting my penis off. Seriously, I suck. The moment my bike makes that noise, I stop, I go on the side of the road, I take the allen keys in my bag and remove the brake, I check the caliper & the pads, and then I try to align it so the noise/rubbing stops. I do NOT let it continue like that. This is with a bike that weighs about 45 lbs, where the worst thing that happens if I can't stop is I mildly hurt someone & have an awkward time trying to fred-flinstone my brakes with boots on.
This is a 4000+ lbs car that goes 0-60 in under 4 seconds. Worst thing that happens when brakes fail is it kills someone else & everyone in it.
A proper safety review needed to be done yesterday. Have you seen the fire trap that is the model 3? Tesla decided to be new and fancy and instead of having regular door handles with a regular lever mechanical system in the door to unhook a latch like ninety-nine percent of cars in the world they switched to an electronic solenoid system. Unfortunately this means that if the electrical system fails the door is literally stuck closed and absolutely cannot be opened. There isn't even an override on the inside for the back doors. The front doors can manually lever the solenoid open in the case of an electrical failure but the back doors are locked shut. This means that if there is a fire and the electrical system fails then the people in the back are stuck and are probably going to burn to death. In the model I had seen there was also no override for the seats to disengage so that they could be laid down or pushed out of the way to allow people to escape out the front doors from the back. Anyone stuck in the back during a fire with an electrical failure is going to die because they couldn't make a door that opens from the inside.
Do you know what a class action lawsuit entails 💀 it involves multiple cases
Mr Rossman, she should try her own State Attorney, if the state has lemon laws, they can get fined, and when a Corporation get fined, LEGAL gets involved and suddenly they will give her the money back or offer a deal.
I have a friend here in Illinois that got a Toyota Lemon, transmission was bad from factory and they only wanted to "fix it" but after the fix, car had issues, so he went using those Lemon car laws and yes, he got the money back and they got fined by the State Attorney. Also he got compensation as the consumer laws were broken.
Remember, laws are there but never enforced, if people don't file the paperwork with the State Attorney.
I can;t emphasize enough how lucky this person was that didn;t had to use the brakes in a high speed emergency situation.
This being on the rear axle. It has been ihtsa that the front and rear brakes be independent. The front brakes provide 60-80% of the braking efficiency depending how the car is developed and made(ie weight distribution being a factor)
The car would stop just fine in most instances
'*
So all of you would willingly drive with only 75% of your brakes?
Stop, just stop lol
@@stuartburns8657. I drive most of the time using only the engine to stop. And I drive an 18wheeler. Theres a reason why the brakes on the truck measure new with 783,000 miles on the truck
I can accept that a car can leave a line missing a brake pad, What I find unforgivable is how the car passed PDI. A service technician is supposed to drive the car and complete a whole series of tasks and checks.
Ha ha ha. You do know what that 150point safety check is at the dealer.... much the same
@@nordic5490 Last car I had get one of those was a salvage death trap and they passed it perfect on all counts just because the paint was in nice shape. Don’t think they even actually looked
You don't have to get the car in for a vehicle inspection each year? 😲
A service technician is supposed to drive the car just before delivery, where battery is supposed to be 80% full and 25°C warm, so only regenerative brake is used without any need for breake pads.
Louis, this is other brands also. The shipping disaster in Kalifornia and NY is to blame. There are a lot of things out of stock here.
Stop complaining. Brake pads are available as DLC. ;o)
Calipers if you pre order.
I guess I've never worked on an assembly line but I have been working on cars for 25 years and I can tell you with a great deal of confidence no car has ever left my bay with no brake pads... Seems like a pretty difficult one to screw up and a very easy one to notice on a first test drive even if you did screw it up.
When a warranty claim is made, they should place high priority on satisfying it.
As soon as it's identified, the replacement parts should be immediately be assigned, either from a factory or from some sort of central spare supply, or even from an unsold vehicle.
This should never take more than a few days to settle, in the worst case scenario. 3 weeks, is intentional avoidance, there's no other explanation.
It's crazy that they don't have parts available, brake jobs and oil changes are the most common things done by mechanics. I doubt tesla makes their own pads so this is pure incompetence
Its also a service item that every car will need without a doubt
their discs, brakes, and rotors are made by brembo
meant to say calipers, brakes and rotors
@@janeblogs324 pretty sure the battery will die before the breakpad with regular usage.
Those regenerative brakes are no joke - just has slightly less immediacy but vastly more forceful breaking than pads - electric trains almost exclusively use them
@@aravindpallippara1577 bullshit. Just did a quick google search and reported life of battery is 300k-500k while break pads are 100k-150k.
That’s completely unacceptable from Tesla. As a big Tesla fan these things undoubtedly deserve to be called out.
"Fan". You are an imbecile.
Good. Be the right kind of fan. Cheer for them. Call out the stupid shit they do. Use your tools as a critical member of society to make them the best that they can be. Don't let their prestige become your identity like the OP of the pinned thread. =D
Why would tesla need a big fan. Does a battery or bcm needs cooling?
I find it very strange that one of the only ware item on the car isn't in stock at a Tesla service center
@@MandoMTL No you.
I've found myself a new mechanic when a basic service check took longer than a day on my 10 year old vehicle because they didn't look at the car during my appointment window because I dropped it off and said id pick it up around closing. They decided to do the work at the end of the day instead of around noon like it was scheduled for and didn't finish on time.
I can only imagine how upset I would be if I spent Tesla money on a car and got a POS like this and the repairs took this long. Totally unacceptable
When I used to do a lot of mountain biking I'd always say to others to never cheap out on brakes when buying or building a bike. It's the most safety critical part, if you can't stop your bike you're at huge risk of an accident or worse. Why doesn't think apply to a car which can go much faster? Honestly, Telsa simply do not have the resources to look after their cars. Some plum at Tesla has used a spreadsheet to calculate the optimum number of service people required and hasn't taken into account putting right manufacturing defects.
This applies to cars if the person has two braincells to rub together. The person that said this was normal to the lady is a brainpanned moron.
It’s unfair to judge a company by the mistakes that they make. You judge a company by how they handle them.
IMO - Tesla is slipping. Brake pads are a consumable, and their service centers absolutely SHOULD have these parts in-stock. Even if they don’t anticipate needing to do a brake repair, anything can happen. Hell, I’ve personally had a pad separate while driving. The friction material separated from the backplate during an emergency braking maneuver. Shit happens.
Yes, brake pads are consumables, and they most certainly should have some. What about calipers and rotors?
@@S_Roach Calipers, rotors and pads should be in stock at a regional car part distribution center. They likely are NOT made by Tesla - so they should be orderable from a general distributor of car parts.
@@S_Roach go to toyota dealer and ask them for 2003 corolla interior dome light housing.
They will most likely have it in stock and if not they will have it in 2 days
3 weeks is a meme
@@S_Roach I know I specifically said “pads”, but honestly, the service centers should have some stock of ALL consumables - pads, rotors, wipers, tires, bulbs, ect.
Calipers should be - as Maurice said - available at a local distribution center at the very least. It’s absolutely unacceptable that it’s taking 6+ werks to get these parts - especially when I can go to my local parts store and have parts in less than a month for my Ford. BTW - I live in Iceland, and these parts have to be ordered and imported.
I don't think Tesla dealers will stock brake pads. They regard the brakes as being for the life of the car. It's a brave new world and stocking parts is going to be a thing of the past.
The pandemic and shipping back log has finally bitten the ‘Just in time’ manufacturing. I’ve seen that it will take years to recover from this ‘Just in time’ fiasco and build back the infrastructure that these penny pinchers have caused. The US had an oil reserve to prevent crisis. Manufacturing and outsourcing has created the crisis that wouldn’t have been if we just had a simple low cost inventory. Inventory prevents crisis.
If they believe in their product they would gladly buy it back. The fact that they don't says so much.
*disclaimer* I’m not a big Tesla fan. The service centers are pretty wacky, but when I worked for ford, we didn’t have any parts for higher end cars. Anything that didn’t move in high volumes got special order parts. The high end model 3 I’d assume isn’t a high volume car and may have issues having parts in excess of production. Secondly, it’s a reasonable mistake to hear the sound and think it’s normal. My mustang has aggressive pads and rotors, and sometimes makes nearly the exact same sound when cold. Tesla definitely needs to improve service quality, but no service center for any company is ever going to be a great experience.
TLDR: not having the parts happens in the industry and isn’t specific to Tesla. The break sound could reasonably be mistaken, but things do need to get better.
@@UsedNapkin458I get not having EVERY part for all models but would it really take 3 weeks to get these parts, even for the "rare" high end models?
@@UsedNapkin458 You sound like you don't know jack shit.
I'm a Tesla fanboy. I'll likely never be able to afford one that meets my needs but the Model S has been at the top of my list for years.
I have lost most of the enthusiasm I had for them. I love the tech, the performance and the looks of the cars but 100% the company is letting them down. Idgaf how long they have been in business, the most important safety feature in any moving vehicle is the way to stop it. Missing brake pads from the factory is unacceptable.
Even before this, building in planned obsolescence into a vehicle (mcu) and putting it on to the owners in not right.
If I win the lottery would I get one, probably. Will I work and save for years and spend all that money on something I can't trust, no, not anymore.
The thing with Musk is that he is sooo charismatic and it can be hard to know whats really going on. What is CGI what is reality? What is now and what is maybe-sometimes-in-the future? Just look on the fancy CGI renderings of the hyperloop vs the actual reality in Vegas. And what about starlink? Is 40 000 satellites cruising around low altitude better or Hughes net with 3 satellites further up better? Once we look through the charisma and charm of Musk and analyse it with numbers and physics, many of the things dont add up
i will rather buy a used car or keep using my own car rather than buy a new advanced car when i don't need one because it's less environmentally friendly
But you still trust in some random person who posts a video online of a Tesla that is missing a brakepad? Perhaps the person removed the brakepad himself to hurt Tesla's image? Maybe he even works for GM?
And we're going to let a company that can do something as daft as not installing break pads talk control of our car and drive it down the road at 70mph , yep thats a good call.... 👍 hell they want to make cars without steering wheels because Elon thinks we don't need them.. maybe he's starting on the breaks first...
Tesla Fanboy 🤮 Musk is a con man, Tesla.is his only "legitimate" business.
Sunny using Elons superchargers to power his AC is an absolute big brain move
I wouldn't. If they can't overnight parts that were missing from the factory I have no reason to trust the quality of the vehicle.
If you have trouble getting break pads (why you cannot slap on aftermarket ones I do not know), good luck trying to get a hold of a new axle bearing, mudguard/body part/s, battery, motor, steering wheel, alloy wheels, etc.
In this case Telsa has to replace the entire brake piston assembly, as it would have been grinding on the rotor. So its not really just a basic rotor/pad replacement. The real problem here is again Teslas joke quality control.
brake*
@@sectokia1909 sure but it still should not take that long.
Do you think all brake pads are the same size and shape then? I very much doubt that there are aftermarket brake pads available for any Tesla due to the limited requirement for them by the general public.
@@mechanoid5739 yes there should be spares. You need to be able to service a vehicle and get parts for that service.
Haha poor Lou, your disappointment in the cat at the beginning had me laughing. Love how relatable you are.
I know that sound all too well. It's the same sound that my car makes when the brake pads are completely worn down to the bare metal. (Yes, I know, I shouldn't have let it get that bad, either way, I had to replace the pads and the disc because it damaged the disc)
Did that to a pickup truck in my younger days. Wore thru the disc to the fins inside
Same here
@@djk8541 ahhhhh, so that was your brakes i keep seeing in that viral photo? haha :P
@@brapamaldi Could be, the pic I took is still up on an ancient flickr account
@@brapamaldi happens alllllll the time. Seen it at least 50 times in my short career so far
The reason you never hear about it when Ford/GM deliver a car without brake pads is probably because they just fix it rather than stuffing the customer around.
Tesla is worse than GM/Ford.
Consumer Reports ranks Tesla dead last for reliability.
A tale of 2 services: I got my fiesta in 2015 and needed new tires a few years back. I went to the Ford dealer and they said they could get the tires in a week. I show back up and they had already used the tires on somebody else's vehicle. I ended up leaving it there and another week went by and they called to say the tires were installed and the car was ready to go. They also gave me a discount for the mistake that happened.
The brake pads and one rotor went bad a few months ago and I go to the same place. They took a look and said that they couldn't do it with the 20 minutes they had left so I brought it back in the morning and they got it done in 3 hours (long line of cars being worked on)
To me Ford is only better with some issues and if small mechanics had weekend hours I'd probably go there. What's good though is that there is an option where I could go to a tire place or 3rd party mechanic and get better service if their service sucked. Since Tesla won't sell you parts and won't allow 3rd party parts to be sold it is an apple vs. build your own situation. I can build my own computer and buy spare parts but if I wanted a shiny new Mac there is no spare part I could get for a simple replacement and you cannot buy parts separately to fix it yourself. /Rantfinished
It helps when you can go to any parts store and choose from 10 types of pads all available the same day
@@TheBandit7613 bc tesla doesnt not put any energy in service, they really dont care at this point, they are all in in producing as they should be
I was surprised when they didn't tell the owner that they needed new spark plugs hahaha, this EV is sounding more and more business than the "clean energy" brochure they give us!!!!!
This is what you get when you prevent mechanics from being able to repair vehicles and prevent repair parts from being available. Sue'em. Make them take that trash back.
"Trust Tesla build quality" - there is everything wrong with this expression. If they forgot to install the break pads, they might as well have forgotten something else. Also telling the customer with missing brake pads to drive to the service center is an interesting approach, did they hope that she would just crash to death on the way, so that they would not have to deal with this problem?! I mean it is a quick car, what if she speeds up and fails to stop?!
I know people who worked at the Numi plant, they say that the public doesn't even know the tip the iceberg when it comes to how badly the cars are made.
I'll never forget a Twitter conversation I once had where someone was actually trying to argue that it's financially unwise to buy an ICE car. Never mind that fact that it's common for 2000 dollar cars to last over a decade with less than 10 grand worth of maintenance put in. How priveleged and out of touch do you have to be to be so delusional as to think something like that?
ICE car?
@@Yotrymp Internal Combustion Engine.
Ouch. This is unacceptable. So what I expect to happen? Death threats to that lady from Tesla fanboy club. And, for sure, no improvements on Tesla's side. I wonder - at the beginning, Tesla was the bright light showing the automakers how the product should be made - sexy, electric and updatable over the air. And over time, this went in a direction nobody would expect. So, slowly but surely, I am starting to look back to legacy car makers, waiting for their electric offering to improve.
Legacy carmakers are there. The Taycan for instance is far superior to the Model S. Remember, any new tech always starts at the top end of the market. Tesla will go the way of the Edsel eventually.
Tesla would’ve still been good if Elon didn’t kick out the actual guys who founded it… now, Tesla has the worst quality control, from disfigured car chassis to dysfunctional brake plates. It’s plainly obvious that, if you want a good reliable EV, you will have to wait for a German manufacturer to make it since they’re one of the best ones…
"updatable over the air"
That has always been a colossal NO from me. I do not want to be dependent on a compuer to drive.
@@PKPhoenix83 Since Plaid, Taycan is slower, has less range, and is less efficient.
@@JeffKubel on paper, you are correct
You would think a service center would have stock of common replacement parts...
I went to get new tires at the Costco tire center, and while I was there, I bought a new battery because mine was old (they also sell batteries). I figured I would replace it after I came home from my appointment instead of right there in the parking lot, because replacing a battery on modern cars isn't as straightforward as it used to be. There are a bunch of covers and crap you have to remove.
Anyway, as I handed them my keys I told them about the weak battery that it may not start and the guy acknowledged it.
After they replaced my tires, they called me because the car didn't start and they have no means of jump starting it. I was shocked that an auto body shop doesn't have a means to jump start cars. It seemed like a logical thing to me to have in a shop where you work on cars.
Luckily I had a portable jump starter in my trunk because batteries tend to die during cold Minnesota winters, except no one could figure out how to open the trunk. It normally opens via a button, but since the battery was dead, the button didn't work. Not a single person in that shop realized that there is a physical keyhole on the trunk lid to manually open it. 🤦♂️ I had to go inside their shop to show them how trunks and jump starters work.
Uhhhh I’m really hoping this is a joke but with the last 30+ years as an example I unfortunately know alas it is not. Man has stuff just gotten so much worse with everything.
I’m a bike mechanic. Most disk brakes don’t sound like that and are pretty quiet. Sometimes on a rainy day you get some grime in there and they sound a bit like that until it self clears. Many higher end bikes, especially mountain bikes, have metallic brake pads which give more stopping power. Those actually sound pretty similar.
yeah, thats a lawsuit. they could have put a new brake pad in, and the customer would be happy, maybe loan them a company car while the service is being performed. telling them its normal is going to be more expensive for tesla in the end.
I hope they fire the people responsible for giving out a car like that and then telling the customer it’s fine.
Obviously no one in higher positions of Tesla wants this to happen. (Although many people act like that’s the case)
I drive a 346 000 miles car but it has 8 brake pads. She's a keeper 🤣
Why 8 pads? This aint a car but a tank haha
@@Fireway12 there are 2 brake pads per disk times 4 disks on the car you numbnut !
@@Fireway12 you're a special breed of stewbid
@@Nordic_Mechanic calma down big boy, he was Just joking
@@philippossnortis2035 I dont think he was. I think he just didnt know and was so sure of himself he decided to confront someone without double checking. It's a online sickness
It's the refusal to make things right that get me. It's the amount of time it takes to source parts for YOUR car.
A little inside perspective. I work in Tesla Service. Missing a brake pad is of course unacceptable. A service center not having a caliper, rotor, and pads in stock is not surprising at all. In 14 months with the company I have never seen us do even pads on a 3 or a Y. They just do not wear much at all due to the aggressive regenerative braking. That being said, we could get them in a couple days if needed.
Then why this case require weeks to repair if supply are just a few days away?
Just curious
@@varshard0 yes I'm curious as well. In 14 months we never changed a set of brake pads. Uh, maybe cause your didn't have any in stock to do it.😂🤣
just wondering why caplipers would need replacing? pistons i can understand, but the whole caliper? or is it more just the whole replace parts not fix parts ethos? genuine question.
That scares me as a mechanic, calipers that sit for years wear out, which means in case they are needed for an emergency, what do you do if somthing is seized, or the rotor rusts out from never being used
@@brapamaldi They need to be replaced if they're damaged from no brake pads, too rusty to take bleed nipple off (usually 20 years +), maybe the guide pins are too rusty. The guide pins can be replaced though. The seals could be leaking which only need an o ring replaced, but people usually just replace the whole thing.
Just be glad Tesla didn't say: "Duh, because of the missing brake pad the average speed is higher than usual, thats the reason its called the performance model!"
take the battery out for weight saving, therefore the car becomes faster 🧠
I have a 2013 Ford Fusion energize hybrid, picked it up 3 years ago, thanks to its regen braking, while I drive Lyft I have not needed to replace the brakes yet. I love regen braking
Just wanted to point out that ICE vehicles have engine braking, meaning the car will start slowing down if you take your foot off of the gas pedal. The only time it won't is if you put the car in neutral. Granted, I'm assuming the braking on an electric vehicle is much more powerful. But I definitely agree on the rest of the video, this is wild lol.
Ice vehicles coast.
Tesla uses electric motor regenerative braking, but forgetting a brake pad is really bad, no excuse.
Louis however is jumping on the chance to trash Tesla again.
@@ardie4 that's not what was missing.
That's definitely not a normal or standard ICE feature.
Most cars with this feature are in fact hybrids and its called "One-Pedal Driving" and it engages the regenerative brakes when the accelerator is released.
They do slow down, but they don't stop. That is because the engine is always running, *but* at minimum capacity when you take your foot off the gas.
Honestly, one can slow down a fair bit over a fairly short distance with that, too. Every car I've driven can easily go from 50MPH to 25MPH in less than 0.3 miles.
@@Eagles_Eye I think Iggy was referring more to the brake-saving possibilities. Though I find this is much more of a thing on manuals than automatics.
This is just another example of the execution of Toyata's Just in Time stock/delivery, without understanding the concept. It's about not having excess stock, not eliminating as much as stock as possible. You're meant to have j enough to see you through the inevitable disruptions brought by such a system. There is a book on it ... somewhere...
They taught this in business school at UNCW.
While JIT manufacturing is commonplace in a lot of businesses, I don't consider this a JIT issue. A service center should ALWAYS have basic stock of wearable items (items that could wear out) on hand. And while a caliper might not be considered a wearable item, getting one overnight (even from another service center) should be an option and a 3+ week backlog to get a part is inexcusable. Since this is a totally electric car, just how many wearable items could there be? Tires. Brake fluid. Brake pads. Coolant. Bulbs. The list is very short.
@@dtbmjax JIT has been over used and in the wrong way since the rest of the world tried to adopt it. Then they took it to an extreme. That is in part why the US has empty shelves, I'am not sure I can find the vid that lays it all out. And I say in part as it took a perfect storm to bring it to a virtual stuttering halt.
As for no pads in stock, it's JIT, as everything is ordered as needed in a fair few places. With a specialist garage they might have some pads in stock due to be being cheaper to buy in bulk, as would a manufacture , but you'll find a lot that fall otu side that category rely totaly on JIT for anything but basics like bulbs.
I've seen/worked in both. Pads not in stock for something you commonly may work on is ordering what you need as you need it.
It’s not JIT but Other People’s Money (have the vendor have the stock) and Beat Up The Vendor for not anticipating your needs…
@@PFLEONARDI0906 It is is at a cooperate level then it would be policy and NOT a failure at local level which would make it akin to JIT.
The question that must be asked….. how are they receiving governments approval to ship cars ( as in meeting safety standards ) when in house testing should RED FLAG a braking issue with the car … from a road safety point … consumer safety etc etc … this needs to be investigated
I could sort of suffer having the pads missing, IF It was dealt with properly. That car should have been in and out the same day with all the relevant parts replaced and a sincere groveling apology from Tesla.
It's the customer service that really lets them down. My brand new model 3 made too much noise when it was preheating. I waited 2 weeks for an appointment with Tesla and then it took them a whole month to replace a radiator hose....
But that said, they did give me a courtesy car that I smoked the living daylights out of for that month. I never got offered courtesy cars with other manufacturers if I had to have warranty work done.
It's still the best car I've ever owned and I love driving it every day, but I do worry about anything going wrong with it and having to wait a long time for it to be repaired.
Louis: "Thats not normal."
Tesla: "No, thats the new normal!"
Tesla: we're reinventing everything, including brakes!
no brakes for performance cars is the new norm
Brakes are optional extras at a cost of course.
I got a 2017 Corolla Quest around 2 years ago. There were constant issues until I waited on the highway for the dealership. I refused to move. They sorted it out.
Thats what PDI at the dealer is supposed to catch.
May happen with other manufacturers, but the customer will never know as the remedial work is done before the customer gets the key
I also got a "Monday" Model 3 performance back in 2021.. Steering wheel was crooked, paint scratches, ceiling lining was dirty, spoiler was loose ++ guess the guys at the factory are blind, or they just don't give af.. Took me over 9 months to get it all sorted out..
i don't think they're blind or don't give af, elon musk just doesn't let them stop a car from being sold because it's broken or unfinished :)
First time I heard of a car with "Parts not included" and "Some assembly required" stickers...
if they cannot render within a reasonable timeframe a safety-required-repair, then they should be forced the option. buy the car back, or repair it within a legally required timeframe.
if she had a car accident and the crash investigation found that there was a missing brake pad, and there happened to be a fatality involved... that would be a big nasty lawsuit. multiples of millions of dollars.
There are plenty of lemon Teslas, she can do it if she has a decent lawyer
I can smell a lawsuit coming if this is "normal"
I’ve worked on cars most of my life and I’ve never heard of a car not coming with pads. I’ll admit crap happens at factories, but the car already having 20 miles on it and that someone drives the car out of the production building. Someone should have noticed the odd noise and reported it. Since Tesla factory does have supplies of brake pads and hardware, I can’t see why they couldn’t Air Freight the parts directly to the dealer. I’m cases like this, if I were the boss I’d be doing everything I could to keep from getting bad press.
If you pay people poorly and rush them through their jobs they tend not to care.
Plus, that noise might have been hidden by headphones, car radio or ambient noise in the area.
It was louder than I would expect, but all brakes make some noise, and that can vary for many reasons. Didn't sound like metal on metal grinding to me, but since many caliper pistons are now plastic, I suppose it was that.
I've noticed there are many people who simply don't notice small things, or, I suppose if someone gives you a new car ready for delivery you think it's all good and don't even bother to listen - who would expect this kind of problem an a new car?
The 2 things that are known issues with Tesla are their build quality and their poor customer service. It's kind of their thing. Don't buy a Tesla if you aren't ok with panel gaps, paint issues, and zero customer support.
Consumer Reports ranks Tesla dead last for reliability. In other words, they suck the most.
People are certifiable idiots for buying a tesla. $58,000 for crappy customer service? nope.
'''they make quality cars'. Define quality. I think it's a very subjective thing. For that price, it has poor finishes. And throughout its useful life it will be a nightmare for the owner.
To me it doesn't sound like quality.
@@kaekae4010 Car and Driver reports no savings (maintenance) over ICE vehicles, even with no oil changes. They also report theirs needed a new motor assembly, loose trim and plenty of squeaks and rattles.
@@TheBandit7613 I don't know in your country but the difference is that the owner of that car is perfectly entitled to take the car to a workshop that he decides to have the car repaired WITHOUT PENDING THE WARRANTY for it, and also the insurance in covering the lack of a vehicle with a replacement. And the brand is obliged to facilitate that action.
In addition, the owner's insurance can report negligence to the brand if you give a car without brakes.
Elon always says “ the best part is no part”
Nice one.
Or "it's a no brainer". I.e. You don't need a brain to buy over inflated shares with no dividends.
I have a Toyora Rav 4 hybrid and I need to use the brake often. The car does brake when I take my foot off the gas but it takes a while to slow down and in most cases I have to gently press the brake pedal to stop in time. In Seattle the traffic occasionally goes from 60 to 0 in a few seconds and I have to slam the brakes. After 50k miles my brakes pad still have 8 out 11 milimeters so regenerative braking does really cut down on brake usage. 50k miles would completely use up the brakes on my Toyota Corrolla.
Imagine forgetting brake pads
Police stops you, bye bye licence plates
Brake Pads sold separately ...
I would immediately seek out a lawyer for reckless endangerment. They didn't give her a full complete vehicle. If they want to settle it and give her a better car or something else to compensate her for her time and effort so be it.
But Louis, it's the *performance* Model 3! You don't need brakes to go fast 😎
- Tesla probably
The hilarious thing is that they sell brake pads on rockauto for these cars, IN STOCK. lol
Probably needs the rotor and at least the piston of the caliper (which realistically means the caliper) replaced though. Still no excuse. Pull one from stock and have it overnighted.
And?
Now you need to not only instal the break pads but also all the parts that were damaged by the use of breaks without the break pads... and its expensive experiment in any type of car..
Yeah they should have installed the pads and waited to get the full caliper, then changed everything without having the client waiting. If you can't put new pads so it works in the meantime, give the guy a replacement vehicle.
Took a while to figure out that brake rotor is the brake disc 😁 never heard that used before only heard brake disc.
Dunno man. I wouldn't say that you need to be "prepared for the worst customer service". On the first year of buying a Tesla, you get some kind of "grace period", where any repair of any misalignment, or things as simple as rattles, are free. I came to their facility to get some really small but noticeable rattles in my car. Every time, it only took one day, and every time, they gave me a 500 USD voucher for Uber.
I would say that if you get a Tesla, be prepared for extremely rare parts. Because that's always been their problem. If your problem requires a new part, then expect it to take ages. I think the problem here is the facility where the customer was at. I'm guess they got terrible management there, or unqualified employees.
I can imagine a scenario depending on how much driving was done without the pad, that Tesla doesn't just needs to replace the pad and the rotor, but possibly also the calipers, and maybe other components in the area if there was heat damage. It still doesn't excuse not having parts available, but it might explain that it's slightly more complex
You're correct. I requested all brake compnents replaced and they agreed it needed to be done. Apparently, they can't locate a caliper. Still, if you can build and ship new cars, then ...