DON'T buy this external SSD! Watch before you buy
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- เผยแพร่เมื่อ 1 เม.ย. 2023
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This could happen to anyone. The issue as you stated is the customer service response. This is unacceptable from such a major player in the industry. I am happy you were able to recover your files.
this is my worst fear and why every time i buy more storage, not even a year goes by before i'm shopping again to backup my backups
I'm extremely thankful to you for making this video plus for your honesty about that product without BS.
Hi all, it’s probably worth reminding everyone of the 3-2-1 Backup process as 1 is not a backup unless it’s a duplicate.
The formula is 3 copies on 2 different media (as in two brands of drive) and 1 offsite.
As I’m not a working photographer anymore I back up my entire drive and leave it offsite (a friends, a Banks SDBox) and a duplicate I keep securely away from my computer (my logic being thieves may steal the computer but unlikely to steal my socks)
I do this tasks every month or before and after a vacation away.
I would rather say 4-2-2. And the local backups on medias running only on a raw brand new operating system that had never see internet, updates or any network.
I would recommend 10-7-11. 10 local backups, 7 remote and 10 in a bunker below the sea. Highly recommended for people who have infinite time 👍
I remember this situation omg 😳, I’m so glad you were able to recover your files. I’m thinking of moving away from Sandisk as well, this makes my nerves bad lol, I’ve lost footage before… so many photos and videos files that I’ll never get back off of a western digital SSD, and western digital owns Sandisk
haha it was BAD. I hope you’ll never be in that situation.
I have 4 TB extreme and a few 2 TB SSDs. Never had any issues. I have a big job coming up and was thinking about either getting another 4 TB Sandisk or a 4 TB T7. I was leaning toward the Sandisk because I had thought it reliable, and I read review online saying the T7 was slow on Macs, but you've absolutely terrified me now. Especially with their customer service being this terrible. Got to go reevaluate the T7. Thanks for sharing this!
Bro something is wrong with this new wave of Sandisk drives (I think). Im glad you're saying that because I didn't get along with Samsung either... the drive hasn't failed me whilst plugged into my mac, but it has failed me plugged into the atomos ninja v :S
If you do got sandisk, buy twice to back it up
bro buy t7 4t
Avoid t7 at all cost!
Why?
@@user-ls5bb9ph8j I went with 2 2tb t7 toughs and a 870evo for the ninja v... I'm super weiry of the 4tb drives now
Great video! As someone who values quality family time in the great outdoors, having a reliable backup power source is crucial. The Segway Portable PowerStation Cube Series seems like a perfect solution with its massive capacity, fast recharge time, and waterproof design. Definitely worth considering for any camping or RV trip. Thanks for sharing!
It's so important that you have pointed this out - I have lots of SanDisk drives and like you I've invested heavily in them for around. decade. However, that email they sent you simply demonstrates that protecting their reputation is more important that supporting loyal customers who have their faulty drives and for the reason I won't be buying from SanDisk in future... Thank you!
I have a 500 gb & 1 tb Sandisk Extreme Pro and haven't had any problems - luckily. I watched this as I had just placed an order for a 2tb version for my trip this week to Japan. I cancelled it and ordered the T7, but went one step more and got the T7 Shield for $10 more! Thanks for the tip.
Got the same Combo of 500gb and 1TB Sandisk sandisk extreme pro ssd. Still no Problems. Hope that that stays so! Did you had any to this day? 2 Months later?
I got two 2 TB Drives and never had any issues.
Any updates on that? I really need to get one but I am terrified 😨
@@KhaledsWay I got 2 - 2TB drives and use them daily. I've never had any issues. I've had them for years too.
@@ignorantboxing you use them with laptop? Speed doesn't slow? And for backing up is it safe or hdd is safer?
Thank you for this video, the same happened to me. I bought 2x4tb and both failed on my M1 Mac, I was abroad and it lost a 2tb project folder, as you can imagine I wasn’t a happy bunny. I could literally see files corrupting in Adobe Premiere, then the whole drive disappeared and wouldn’t mount, I got an “unreadable disk” message, I had to reformat to get it working again. After the second time the trust was gone, I returned them both to Amazon for a full refund.
I think it could be a Ventura OS or M1 issue, I can’t see any PCs users with this problem. I’ve now also gone for the slower but reliable Samsung T7.
Dang! Thank you! Love to 2TB Sandisks but will definitely not be getting the 4TB I was considering. Happy you got your files back!
Just returned 2x 4TB sandisks after they failed with over 6tb of raw footage on them. Was able to retrieve it all with diskdr but took 65 HOURS to retrieve and transfer to my HDDs! Returned and have 2 of the Samsungs arriving today! Thanks for using your platform to make people aware!
65 hours - my goodness. Sorry that happened to you!
@@lilafromyoutube
Which software did you use to retrieve those files?
I don't really understand what's going on here. People are saying things like their "files are disappearing" but the data is still recoverable. That's just not how storage media fails and actually sounds more like a filesystem driver bug since nothing in the drive hardware or firmware has any concept of what a file even is.
@@dark_mode diskdrill.
What model they were ?
Oh wow I remember talking with you about this on Twitter. Glad you got the files back. This kind of thing can really hurt someone's livelihood, and SanDisk should be taking this more seriously.
Agreed. I lost some of the folder structures and some files got renamed but I got them back which is most important
The T7 Shield has a 4TB version that might interest you. It’s only been a couple of months since I’ve had it, but the includes a few 4 to 10ft drops😢, and it’s still kicking 😂.
It was out of stock so I just got the 2tb T7! But yeah I was eyeing it. Amazing how it’s still kicking 😂
thank you so much for making this video. i was thinking about buying this exact ssd to back up my photos, but it went out of stock so i decided to look for a different one and i found this video.. just saved me a lot of money & hassle
Any chance you have a how-to video on backing up your work? Learning a lot from you so far Lila. Cheers!
Same happened to me, I have the 1TB Extreme. It was not possible to rescue the data in my case but the weird thing is that after formatting it with ExFat instead of NTFS it now works just fine... The is the trust issue of course, I wouldn't recommend anyone to buy one. The is plenty of options now days and you probably want one with encryption and possibly "military grade"
so its not problem with ssd its just sandisk
Run on SanDisk Extreme Pro 2TB Version with no issues also faster than Samsung - but part of the reason for using SSD is the non-failure rate vs HDD, so this is a concern. I normally attempt to keep more than 1 backup of my files, but again if testing new methods or software something forgetting to backup can happen. Perhaps a bad batch or something else specific to 4TB versions - as we push the tech into a smaller box, heat increases maybe it gets too hot.
I've purchased many of these over the course of several years for 4k to 8k video editing, and then suddenly: received THREE defective drives in a row in the span of two weeks. This was about 6 months ago. Something must have happened over there... all of the ones I received prior to then continue to work great to this day.
I own a computer repair company, and we use and sell the extreme and extreme pro, from 1TB to 4TB, and have had zero failures. We also Sell the Crucial X8 in all sizes, which I personally prefer as the read and write speeds are faster.
The 4 of these I bought this year have ALL FAILED.
NO WAY. ALL four of the 4TB??
Why did you buy 4 lol
Did they replace them? Now which hard you use hdd or ssd?
@@ernestloh3683dudes literally lying but hopping on the hate train is par for the course
My SSD is the 1TB version of SanDisk Extreme Pro V2. The first time, I experienced file loss which led to the disappearance of all my files. Even though I used EaseUS software, the recovered video files turned out to be damaged. Fortunately, I had file backups. So, I decided to format the SSD, changing the file format from ExFAT to APFS, as it's said to be better for Apple systems. With a mindset of giving it a try, I decided not to return the SSD and continued using it. However, after a week of formatting, the same issue occurred again - all files were lost! Within just two weeks, this SSD lost my files twice. I can no longer use a drive that is prone to randomly losing files; it's unbearable for me!
Not saying this drive isn't evil, it absolutely is and cannot be trusted. However, I need to point out I have had terrible experience with ExFAT and Fat32 on my Mac. Get any other drive and use APFS if you don't need cross-platform. ExFAT doesn't have jounaling so it is easier to corrupt in general. I use NTFS for my drives and have Paragon on my MAC.
Back in the days, ExFAT would consistently have issues wtih corruption and disks not mounting with MacOS (apparently this came back in MacOS Ventura), I think the problem is MacOS/OS X not ejecting ExFAT disks properly. For Fat32, the file size limit is 4GB per file, in High Sierra Finder won't let you copy files larger than 2GB onto Fat32 drives. The 2GB file size limit is for Fat16, not Fat32, Apple somehow messed that up. You can use Terminal or some third party file manager to copy large files but that is a hassle.
Thank you for this video! I just bought a t7 and kinda regretting choosing it instead of the sandisk but after watching your video I feel proud of my decision LOL
Thanks for speaking out about this issue, much appreciated 👍
Totally agreed. I purchased 3 of these, all 3 needed to be returned to Amazon. I have 1 4TB Sandisk that's (thankfully) still working, purchased last year. Sandisk's customer service didn't even reply. Thank you for posting this! Samsung T7s are truly the answer 😄
It probably is, but the fact that SanDisk denies it is maddening because there are so many people with this issue. And these disks aren’t cheap!
idk… maybe it’s the amazon vendor selling trash 🚮
@@dastokene30og Yeah, if it was a vendor, I could understand that, but 3 of mine were purchased from the SanDisk Amazon store. I know they have a firmware update that's supposed to fix the issue, but I'll stick to Samsung T9 or T7s, and Crucial X9/X10.
Over the weekend, I decided to move my files from a 5TB Lacie to a 4TB SSD Sandisk to maximize speed. I successfully moved around 2.5 TB of Audio, Video, Design and Photo files over. However, after I deleted all of my files off of the Lacie now my Sandisk will no longer mount to my computer (MAC). Checking the format it is showing the Sandisk as MS-DOS, even after I had successfully moved over my files using a MAC. Now I have 2 empty hard drives and have potentially lost all of my files. Any help would be appreciated...
I recently bought the 2TB version to provide extra storage on my laptop. No problems so far and it is just holding copies of manuals that can be replaced. Thanks for the heads up on potential problems. I have seen some manufacturers will not acknowledge a problem until they are close to having it fixed, otherwise it can blow up in their face even worse. Many customers will want a preemptive fix when they don't have the problem and there isn't a fix available yet. That doesn't make it right, I'm just explaining how they look at it.
how hot dose it run when you transfer data to it ?
@@tomboy7805 If It hasn't been accessed in a bit, It takes a few moments to wake up, then it seems plenty fast. A little warm to the touch but nothing that seems excessive compared to my other SSD, A 1TB NVME in an external case with a heat sink.
Yup! This has been a common issue specifically with the new 4tb versions. People have been using the old gen 4tb version or Samsung instead!
Samsung has been great! Can you still buy the older generations?
Thanks so much for making this video! I got mine for $400 from B&H and I had the exact same experience you did. SanDisk didn't allow me to return it since it was out of the return window so I am waiting for the replacement to come but I feel like it will be the same thing. Their response to you was EXACTLY the response I got. They need to do better!
Absolutely. Sorry you are going through this.
@@lilafromyoutube I saw you posted my tweet in the video about my experience :-). We all have to stick together and help one another.
I definitely want to say this maybe just the 4TB. I’ve been using the 1TB versions for years & never had one issue. The customer service response is the biggest bummer to me.
isn’t that exactly what I said in the video? 😂 but yeah bad customer service sucks
@@lilafromyoutube yes, just figured more feedback would help to come to the best conclusion 🤘
I also have the sandisk extreme portable 2 TB, bought it maybe 3-4 years ago, this one works still fine, which is the same generation as sumsung T5, but when I search for the internet, I found some voice about the the same generation as sumsung T7 sandisk have some issue, the model people talk about is E61 and E81, which makes me feel a bit scared.
This is a recent issue with these drives. The ones you bought years ago are effected.
By default when you buy this device, I noticed that the filesystem is Exfat which really risky because it does not have journaling functionality. So before you buy SSDs make sure that the format is NTFS and Partition type is GPT not MBR.
Thank you very much for the video! 👍 I'm sure that if you had done a write test with "Hard Disk Sentinel" or some similar program before using it, you would have seen bad sectors.
I always use OWC drives now. Excellent support, fast drives, and extremely small. G-Tech, Sandisk, Western Digital have lost their lustre. Seriously, any disk drive needs to be reliable.
I've used and loved SanDisk for years, all my pen drives and memory cards are from them. I was going to purchase this SSD to edit off of, however, reviews had put me off, and then hearing that this happened to you has helped me make my mind up. I was put off the Samsung T7 due to reviews of it being slow on the Mac, however I've just purchased the 2TB version and will see how it goes! Shame to hear that the customer service experience sucked, you would expect better from an organisation of that size!
how is it working for you so far?
Got mine over 2 years ago from Target. Still working and its just the 1tb version. You just never know if its the batch, ssd with larger storage or the region they’re bought and resold from. Lots of
issues with tech on Amazon, its a gamble. You also never know how they’re handled and stored. Just because Amazon ships and sells it doesnt mean it was in their hands the whole time.
That’s funny you mentioned Target! I also have the 1TB extreme SSD and it’s now two years! Zero issues even after dropping it a few times … I guess we now know where to get our SSDs from… maybe.
Thank you so much for the awesome review. It was really useful.I just have one question though. What was the recovery software you used?
I always wanted to buy one but was sceptical about performance and cost. I have been using nvme m.2 SSD with external SSD enclosure. Cheaper and works like a charm.
Yup and it’s a lot faster. I paid $142 for 4tb and it’s faster and better. If I was willing to spend $210 I’d get about 4 times the speed. What enclosure do you use? Mine was a cheap $13-14 one on Amazon prime day. It’s a basic orico aluminum tooless (although I prefer screws more secure and how often are we really changing out ssd to matter lol).
I like the sabrent aluminum one it was higher quality but performance was the same and it cost $36 on sale.
I’d advise getting a 20gbp/s since it’s almost the same price unless you either want to go for a cheap like 512gb or 1tb one or it’s mostly like mine as a backup where you don’t really need super fast speeds all the time 10Gbp/s is plenty.
Mine too, I got an orico AL chassis. Works like a charm.
🎯 Key Takeaways for quick navigation:
00:14 🛠️ The speaker experienced a significant failure with the SanDisk four terabyte SSD shortly after purchase.
01:37 📉 Many users reported the same issue with SanDisk SSDs, questioning their reliability.
02:32 📧 SanDisk's customer service response denied widespread failure, despite numerous user complaints.
03:40 🚫 The speaker switched to Samsung T7 SSD due to SanDisk's failed reliability, recommending it as a reliable alternative.
05:06 💡 A potential "bad batch" issue might have affected the SanDisk SSDs, emphasizing informed purchasing decisions.
Made with HARPA AI
This summary made by AI without human editing? Really??
Appreciate this
Wow that's impressive being made by an AI
Quite concise, thank you AI. If I had this on every video it would definitely up my productivity significantly.
I'm glad you were able to recover your files and as a bonus get your money back (I gathered from the video the former was more important). I bought a SanDisk 1 TB drive a few months ago and so far have not had problems with it (although admittedly I haven't used it a whole lot). I bought it mainly for convenience. I copied about 355 GB of files from my desktop to the SSD so I would have access to them when using my laptop away from home. My laptop was relatively inexpensive and only came with a small internal 256 GB SSD. If I wanted a larger internal SSD I would have had to pay significantly more for the laptop and I don't really need to create or store large files on it. So I settled for an inexpensive laptop with a relatively small SSD installed. But if I ever decide to buy a larger external SSD (I almost certainly will someday soon) I will heed your warning.
Had the Samsung T7 for a Year or so and no problems with it at all so far.
Use it for my DJ Music and its always doing a lot of small read/writes while in use and not had any issues with corrupted files.
Welcome to the growing list of Samsung T7 users, these things rock we use them on the BMD 6k Pro and they have never (touch wood) failed, not so much as a dropped frame even when using 6k BRAW 😀 also really childish I know but I like that they come in different colours, so we can use them for different shoots and know which is which 😀 of course we could just label them, but you know
That’s not childish, that’s efficient!
@@lilafromyoutube is samsung still working fine ? i wanna store my photos and memories to a drive dunno which drive should i go for i wanna buy ssd as i heared they are more reliable. can i store my file now and then 10 years later i will again connect that ssd to see my photos is it possible or nah there is a chance to lose it all
You can but I would always have a backup of a backup, to a cloud for example. so if hardware fails, you will still have your pictures in a cloud.
@@lilafromyoutube Sorry for the long reply, but - Seconded, working in IT all too often I see people store their valuable memories or worse, business critical data, on a disk and then all of a sudden they try to access it and the disk is non-functional. There are some cost effective solutions from people such as BackBlaze for backup to the cloud. However a lot of people opt for Office365 which comes with 1Tb of OneDrive storage. So in the industry we always suggest a standard of three locations.
1 - The original working location such as your PC, server, NAS, External Hard Disk, this is the data you will use day to day.
2 - A dedicated backup drive (or NAS), ideally with many restore points so you can go back at least 30 days, this gives you time to realise that something has been deleted before your backup is overwritten. This also allows a rapid recovery time. Backup software is your friend here and will cope with maintaining the history by taking incremental backups automatically.
3 - Cloud based storage which is set to immutable (which means it can't be changed once it is uploaded). Cloud providers will often provide their own backup client software included in the price of the storage subscription (not the case with Office 365).
Some of the great backup companies that provide good support are:
EaseUS, Veeam, Backblaze, BackupVault to name a few. As with anything check out the reviews before you decide. Cloud based your data should be encrypted.
If cost is a factor then you can reduce this by looking at your data and creating sub-directories such as Data I must protect at all costs, Data that I would like to backup but if it was lost I could survive, and data that is not important at all. You can then take steps to protect the folders differently, so the Critical data gets backup up to the cloud, and a backup disk, the not so critical data gets backed up just to a hard disk, and the non-critical data does not get backed up at all. I tend not to suggest this too often as it leads to things being too complicated in the long term, and people tend to mix up what they thing is non-critical. i.e. it's non-critical until it's not there and then it turns out to be super critical!
I use this approach to my TH-cam work, the RAW files are massive, often up to 1Tb for a single project. The SD cards get dumped on the working server, and that server only gets backed up to an external disk. If I lose the RAW data it's a pain, but not the end of the world and the cards are not deleted until the project is completed. Once a project is complete, just the final edit gets dumped onto another server which is has both Hard Disk Backup and Cloud backup. That way I am not needlessly transfer Tb's of data to a cloud provider just to delete it a week later (and pay for a ton of cloud storage!).
My final point is you should try to understand how the backup works, this sounds daft but take for example Backblaze, that is designed to run continuously, if there is no backup for 30 days then the backup is gone as it only saves for 30 days history (there is an option to extend this but that is the default situation).
I grabbed this from the web "Overall, if SSD is not getting power for several years, it may lose data. According to research, an SSD can retain your data for a minimum of 2-5 Years without any power supply. Some SSD manufacturers also claim that SSD can save data without a regular power supply for around 15 to 20 years."
So I guess milage may vary depending on the exact SSD.
The longest recovery I have ever done was from some reel to reel tapes that had sat dormant in a box since 1981 (this was 2015) so 34 years. I had to enlist a friend who worked for a famous computer museum in order to find a machine that could read the tapes. We recovered all the files expect for one tape. There were a total of 24 tapes we recovered all the information on 23 of them. We also had to bring the data through several machines to get to a point where It fitted onto a single small USB flash drive! But they had been stored in almost ideal conditions. Luckily I was just involved in the data recovery but apparently after that trying to convert the data files into something useable then took quite a while as the format of the files was so old.
@@JustRupesvery interesting read and great suggestions. Do you have any recommendations for hard drives for a Mac user who wants to employ your system. I’m already using iCloud for everything and want to buy a drive for use with Time Machine for incremental back ups like you mentioned but I’m now concerned about using sandisk. Any recs?
Thanks again!
I gave up on SanDisk SD cards many years ago after having many of the extreme cards fail on me.
I have a 1Tb extreme pro SSD and thankfully it’s been fine so far but I have looked at the Samsung drives before and I think I’ll head that way next time - on the memory card front Prograde and Lexar are my tools of choice instead
Yeah I use prograde for my a7sIII!
Thz for sharing. 😢😢😢I also bought a extreme prov2 4T version, however, I’ve not used it as a backup SSD after heard this kind of error. I could totally feel your disappointment & panicking as I’ve faced 2much problems of the data error 🤝. Especially this thing is kind of expensive😢
You saved me money and potentially a lot of frustration. Thanks a lot! ❤
Happened to me. 3 months in, my Sandisk Extreme failed and I lost all files. Moved to T7's. They are doing great so far.
Now I have to deal with my Western Digital Elements 5TB HDD, which is failing after 3 months of usage and took 4TB of footage hostage. I can't believe how hard drives are weak these days...
oh no. that’s bad.
I was also a loyal customer, and they started to fall behind. I am moving little by little to ProGrade for camera storage. Yes the NAS is great, but it's important to back up it outside the premises, just in case it fails, and even with 10gbe is not exactly fast for today's standards, although it's fast enough for most tasks. Thanks for sharing your experience.
I feel like SanDisk isn't what it used to be.
Thanks for the advice buddy❤
Sorry to hear about your experience with the Sandisk. I have the exact same Samsung T7 2TB and I am super satisfied with it.
I’m so glad to hear that! I hope that’ll continue to be my experience too :)
Edit: I’ve seen some people say that the T7 slows down eventually - I assume that’s not been your experience?
@@lilafromyoutube I have mine for one year and have even been editing off of it. So far so good, I have not noticed any downfall in performance. I am considering buying one more haha :) (I really love the password protect option as well)
i'm a very big fan of Samsung Products and my 2TB T7 has performed flawlessly.
glad to hear that!
Have you seen the ssd issues plaguing samsung ssds? The lastest one affecting their evo drives?
T7 is garbage it slows down after 75% used storage. Bought it for my camera that shoot 12 uncompressed raw and it does work until you pass 60% of storage than it starts to drop frames.
@@KumaSelf what is it?
Good for you. My T5 failed after several months.
Sorry this happened to you. Most of our videos are edited on sandisc 2nd and 4tb ssd drives. We have like 10 drives of these specific drives and none of them have failed yet over the last 4 years. Not trying to say you or any of these other people are wrong, there definitely seems to be a bad batch or something. But just wanted to put it out there that not everyone is having a bad experience. I’m sure now that I’ve said this it’s bound to happen to us 😂
HAHA knock on wood😂
This is a recent issue with the drives. Started around February. Many drives are failing at an alarming rate. The drives you bought years ago should be fine.
Got a 1tb. Glad I use it mainly for files I already have elsewhere in case that happens. I'll have to keep an eye on that and make sure it doesn't.
it’s always a good idea to have a backup! but those external SSDs are also just used for quick/short term file storage so the fact that the 4tb is unreliable sucks. Haven’t seen any bad stories about the 1 tb or 2 tb so I think you’re fine!
@@lilafromyoutube i might be but i was planning on doing more of my work on mobile this year so i'm going to make some adjustments to that plan. I appreciate the heads up!
Oh yeah then def get something that’s more reliable
This makes me feel better, as this exact drive FAILED on me a few months back. Had to completely redo so much stuff. So yea I will not be buying again either. Thanks for this video!
Shit!!! So sorry to hear it happened to you too.
Seems like an issue only with crApple hadrware.
Blame the right company.
Sorry this happened to you. But just because some drives failed bad doesn’t mean we should not buy these. This 1.7 tb should have been on a NAS and not on a portable ssd.
It shouldn't matter how you store your data. It shouldn't just disappear.
If this was caused by user error (say, she removed it before the Mac finished saving), then that's her fault but if the drives are just randomly failing, that's unacceptable.
Hi, i wonder what is NAs? Im finding solution for my files too
No more Sandisk lila ... Your story is panic 😮
@@Ducmoitapgym NAS = network attached storage
@joemann7971 that's why we are taught the rule of 3 . Can't get mad when you don't follow best practices for data storage .. the rule of 3 is as follows "The basic concept of the 3-2-1 backup strategy is that three copies are made of the data to be protected, the copies are stored on two different types of storage media and one copy of the data is sent off site."
Thank you for sharing this information!
First to view this, can I make a video request?
requests are always welcome. no guaranteed though ;-)
Okay, there's this kinda CAPTIONS SUBTITLES that have been trending on social media. It's the subtitles where there's like a colored rectangle under each word and it moves to each word as the person speaking in the video speaks. I hope you get it. I've been searching for a tutorial on this and I haven't gotten one. Please help do a video tutorial on this, please and please. I trust it will also help you grow your page because the video will have a lot of views😁. Thanks❤
@@Rexxo_1 this will be greatly appreciated. 👌🏽
Thank you for the heads up and the info 👏🏼👍🏼🏴🇬🇧
Hi Lila,
Thank you for this warning. I have 2 Sandisk 2TB's and these a the dream SSD's for me. In the near future I would not need a 4 Tb, but if I have to, your warning is noted before I will buy.
Louis Rossmann also did a Video last week about this issue in which he referenced an Reddit post and an email about a conversation with a SANDISK representative: according to the rep this issue is caused by more requests by the Mac(!) SSD controller than the SanDisk Controller can handle - which results in a higher probability in „accidentally flipped bits“ on high capacity drives (4TB), which lead to the failure of the SSD.
SanDisk supposedly silently rolled out a firmware update, which should fix the issue - if the consumer installs it.
Thank you for making this video. This is very informative and have heard great things about the Samsung ssd
🙏🏻
thank god for you making this video cause I was LITERALLY about to buy this exact one
not sure if they've made them better now, but i personally wouldn't risk it
Aha, at 03:44 that makes me feel much better for you! Any professional knows that sinking feeling of a lost drive/batch/file collection... insert storm clouds over their lives... then that sunshine and rainbow that show up when a recovery program works! Question, is it worth doing a Full Format of a new SSD no matter who makes it? Will that not fix any bad sectors ahead of time? Also, you likely won't respond, but just in case - do you use their installed backup software, or do you just format and use it as extra space? Thanks. 2 is 1 and 1 is none... :)
Glad you were able to recover the files eventually but that whole experience sounds endlessly frustrating
yeah i'm glad too!! it's no fun when you lose all your files
Just a question to all those that have had problems with the Sandisk portable 4T.
What operating system are you using? Mac OS or Win10/11??
Never bought these from Amazon, but the 4 Sandisk SSD’s I purchased from B&H have worked perfectly for years. Same with SD Cards.. have had issues with ones sold on Amazon, no problem with B&H ones.
Have you recently bought a 4tb one from b&h? I have a suspicion it’s just the new batch that’s malfunctioning.
@@lilafromyoutube That is correct. I work for b&h in their computer deand we've been telling people to not buy them because of their issues with them failing. Most people heed our warnings and bought other drives. Some still but them anyway.
We've got a handful of 1 and 2 TB versions when we need to edit from home. Rock solid. NO issues.
That’s great 👌🏻 the issue seems to be with the 4tb
I got one a while back… I had constant issues with the drive overheating and unmounting… fortunately the drive was still within the return window…
I ended up just getting a Samsung internal drive and tossing it into an ASUS external enclosure… thing works like a dream.
Had a similar issue with a 1 tb can't remember what version Pro or not. The drive simply died and would not mount. Like you, I had not backup yet and lost a lot of photos. I did get a replacement, but I've noticed that that drive runs really hot and I'm not very confident about it. I just have it as a backup drive but its empty for now. I've been using a SanDisk internal 2.5 with a insignia enclosure. Even though its a little bit slower. I have more confidence in that enclosure and SSD combo that the Extreme portable.
sorry you had to go through that. Glad you recovered your files.
Yeah me too!
Thanks for sharing. What was the recovery program that you used?
Lila, I was THIS close to purchasing this....thank goodness, I saw your video and switched gears to the Samsung SSD that you recommended..thank you!!
I hope it’ll treat you well!
I have 6 of these with different sizes and I love them. I've had them for over 6 years. But this can happen to any hard drive. I always backup my photos on 4 different drives. This is the first time I've heard this actually.
Good video, thanks for the link!
Cheers!
I have 3 of these and never had any issues. I use these to edit off of but not to store footage. I always back up first, then transfer to these to edit off of.
Thank you for the info 👍 good video 👍
Perhaps it has something to do with the file system. I have the same 2TB Scandisk you are showing and it failed on me after a months. I did reformat it from ExFat to MacOSExtended (Journaled) and now it works perfectly for almost two years.
Thanks for this info. Was totally sold on the Sandisk ads. Will check out Samsung. Hope Sandisk acknowledges your concerns eventually.
Are they still selling them for a low price?
I have been using SanDisk 1TB Extreme Portable for yearssss now and it has been an absolute DREAM! So much so I bought several more! However, today my 1TB died... out of nowhere.... it's funny because I literally JUST got finished purchasing the 4TB and then this happens... I thought maybe it was a fluke but as I was researching how to recover my files I see SO many people have had this same problem the last few months... such a bummer. Thank you for the recovery recommendation!
I'm glad you made this video. I have the SanDisk 1TB Extreme Pro Portable SSD. It's great when it works, but it failed to mount once on a Mac. I was able to connect it to a Windows computer and recover most of the files on there, reformat it and use it for about a month. But today, it has failed to mount again. It's not worth the trouble, and it's a shame that SanDisk is being so dismissive about the problem these hard drives have. Thanks also for mentioning the Samsung drive. I think I'm just going to go ahead and get that instead. I second what Lila said. Stay away from it.
I’m sorry to hear that’s been your experience. Once that trust is gone… it’s hard to get it back
Recently picked up one of the crucial x8 4TB drives. Hopefully I have better luck. I also have 3 of the Samsung T5/T7 that have been working fine. I think on the 4TB ones though every vendor is probably using the same actual drive inside.
I had 2 of these 4 TB drives fail on me and thought it was just me or my M2 Mac. Wow! Gonna try to return mine now, too because I’ve been afraid to write to them…
Okay now I'm amxious, because I found this video while I'm looking for videos on how to set my newly bought SSD up. I hope these are rare cases because I'm buying this for my aunt and not for my personal use.
I just bought the SanDisk - Extreme Portable 2TB
External USB-C NVMe SSD two 2 ago and is over heating. I never have that issue with any external before. Is this normal? Is my first time using this one
Just watched this video…very helpful, but a bit too late😢. Only started searching for ‘SanDisk extreme SSD issues’ after my 500Gb SanDisk extreme died (no longer seen by my MacBook at all) after only minimal use. Also gone for a Samsung (T7 SSD) as replacement. This has kicked me into getting my backups more disciplined, and assuming that a disk or SSD will fail at any stage. Also going to return my new 2TB SanDisk as it seems its more an enduring manufacturing quality issue than problems with a single batch!
Luckily I watched your video! I was considering to get one! but, not anymore! also their answer is so disapointing ! I am happy you were able to get your files back
I've got the same 2TB portable SSD that she has in this video. So far no problems. I was thinking about buying the 4TB one... but I haven't had the need for more storage on the go yet.
losing important data is a nightmare and almost everyone face it at least once in a life
Same happened to me with the 4 TB Sandisk. After spending weeks dealing with the customer support they were sending me an other additional 4 TB Sandisk. Now I have two and don't trust them at all. My 1.2 TB files I saved on the original disk were never recovered!
Thank you so much for this. My 4 TB SanDisk came in today and im only backing up everything i have on my old USB storage 2TB.
I also got the Samsung 2 TB and its a beauty and can vouch, its amazing!
Sorry you lost all your info, hope it wont happen but at least i have everything in my usb in case it fails. Take care!
It literally happened to my 2TB SSD SanDisk this week 😭
What camera do you use it’s so clear. :O
That will definitely happen, especially if you don't format your drive.
I have the 2TB Extreme Pro for my Series X and have no problems transferring games back and forth
it seems that it is only with the 4 To versions
Nice one. Thank you. I have been using Samsung T7 for the past 2 years now. Have over 20TB of storage lying on my table right now even as I type this message.
Thanks for the warning about Sandisk.
have you had any issues with the T7?
@@lilafromyoutube None whatsoever. They work really well. Once my deliverables are done, I move my project files to another backup drive and clean up my T7 for newer film footage. No issues.
I have the Sandisk 2TB with on issues. 4TB's were expensive and it seems like the rushed out the product without enough failure testing? We've come a long way from 5.25" and 3.5" floppies.
What sort of work do you do that you're traveling and working so much?
I used to love them too and had the same issues. The quality control is nonexistent for a lot of things now!
yikes! What do you use now?
@@lilafromyoutube I am still looking for a new mobile option but use a 1tb sandisk SSD for on the go stuff and I work on a DAS with about 6tb of storage
Thank you. Was just about to buy Sandisk 4 TB. You SAVED ME!!! -Carey
I bought a Kingston 4tb NvME drive $290AUD and a case for $28 from Amazon (with a coupon deal), other than taking 3 days to arrive to Australia it has been fantastic!
happy u could recover your files, this can be really frustrating. I have 2 sandisk extreeme SSD's (2tb and 1tb). One is for backup, i always backup files. At any moment i have 2 copies of any file, i never delete files from SD card of my camera until i backed it up on the other SSD. Sandisk extreme has never failed on me even after 2 years of heavy usage, giving the fact that the 1tb is constantly plugged in my macbook, i literally edit videos straight from SSD, never copy footage to my mac (cuz my mac is only 256gb =((() P.S. I use the older generation 500mb/s, i guess newer versions have the issues.
The same here. My 2 TB Extreme Pro 2000MB/s have lead me a lot of issues losing data...I will return it.
I’ve been having the same problem with my 1TB Extreme, I have to constantly run First Aid and repair the sectors. But now it’s not even mounting and crashes the host… I think I’m gona move over to the T7 myself. I can’t afford to lose these files though…