Spot on! I have several gun stores near me that carry a wide variety. Yet I will drive an extra 10 miles to go to a smaller store where are the employees are more friendly
I hate big box sporting good's stores. Especially Sportsman's warehouse. None of the employees in the firearms section have anything worth a damn to say.
More business would do well to operate like this. When people hire me to do woodwork, I take the approach, they hired me because I am the one who knows what he's doing on THIS job, so it's my job to HELP them, just as I would expect the same from a doctor, attorney or other contractor. Being arrogant is the stuff of asses and idiots, regardless which side of the counter you're on. My customers could make me look stupid if I hired them in their line of work, if they chose to, but they may not get to do it even once. Definitely not twice.
Great advice for both sides of the counter! There are gun stores I won't go back to just because they come off like "commandos" that treat everyone like they're stupid. I have been an avid hunter all my life, I have taught all 3 of my sons to shoot, and have even taught aspiring police officers how to shoot (in an unofficial capacity). When I go into a gun store and they ask me if I REALLY want to see THAT gun, of try to talk down to me as if I just fell off a truck of green wood, I turn and walk!
@@willyluciano9036 I hope you get an answer because that is not a dumb thought at all. It's a good idea and it makes sense. I would say go to a reputable Gun Shop and ask them. Good luck
I'm 51 years old. I've been in sales and self-employed all my life . I don't know how old you are, but I can say you have more common sense and you're going to get so many more sales, and eventually be very successful if you keep that attitude and your frame of mind. Good luck! I'm glad I subscribe.
@@willyluciano9036 I'm not an attorney and this isn't legal advice, but I believe that as long as you don't lie of the form 4473 (the form you fill out prior to the background check) you're not committing any crime by being turned down.
Once i had a question about my makarov not feeding reliably. The gun shop employee that sold it to me asked me if I could bring it in to help me diagnose the problem. I told him im concealed carrying right now with a round in the chamber. He said cool pull it out and clear it. I did he inspected it double checked it and fixed the problem on the spot. Every safety nazi in the world is against that but for me that was the best customer service ever showing that we have a trust and respect for.each other. Been going there ever since. Local military guys helping me get the guns I want for a good price.
I work with the public and retail all the time. And almost never comment on TH-cam videos. THIS video was tremendous! Excellent job. A gun shop is no different than Home Depot or Lowe’s. You’re selling tools. My local gun shop is atrocious and I refuse to enter. Your video is exemplary and an excellent job. Very professional well done. More business owners need to be like you!
I've found that gun shop employees tend to be either friends or family of the owners, or in the case of big stores, just some random schmucks who only work there for the discount. Cause in point: I was at an Academy Sports store and stopped to look at the gun case. There was a young couple there looking at handguns in the display, and I easily guessed that they were new to the gun world. The employees were two old guys who were completely ignoring the dozen or so customers at the counter while they chatted with each other. I told the couple of a local shop with good service where they could also get training, and they left. The employees never noticed.
A few of your videos have popped up lately and I watched them and I picked some great tips. One was shotgun handling. Thanks. However, I was a little critical of a gun guy with a backward hat on. My mistake, and I realized it when I got to this vid, the 4th or 5th one of yours that I have watched. Here I got to see that your real skills are not guns, but people. 180 degree turn around in our relationship. I practice and preach ever word you say. It is so easy to handle people with respect and to make them feel comfortable yet it is rarely done. Too many people are arrogant, too cool, and just basic jerks. You nailed down the basic requirements needed to build a long term customer relationship built on respect and trust and teaching a novice the basic skills they will need to be successful, knowledgeable, and happy with their hobby. You can apply everything you said too and business, car sales, real estate, or widgets. I would definitely head to your shop with my business. All the best to you and thank you for your hard work and dedication.
Great video! Your story about clearing a weapon, reminded me of a great little pawn/gun shop where I bought my first rifle. As I was making my purchase, I happened to glance up at the ceiling. The was a large hole in the old plaster. I asked the owner, "what's up with that hole?" He chuckled and said " a fellow came in with a 12 gauge shotgun to sell. I asked him if the gun was loaded. He said, 'nope' and pulled the trigger. That hole was the result. I never fixed the hole, just to remind everyone to check their weapon." That story has always stuck with me.
I could not agree more wit hthe trust point you brought up. When i bought my first gun, i brought in my dad. 30 years as a US Army Ranger, and he was telling me about different guns. The store clerk kept coming over, trying to correct points and butt in. I trust a shop clerk, but i'm not buying my gun for speed shooting or to go shooting every weekend for fun. It's for home defense, i shoot it twice a month to keep in practice, and to spend time with my dad, but i did not need all the extra. We left, and went to another store. He lost a customer, because he could not just let us look and talk about what i wanted my gun to be for.
Recently I bought my first gun. I did a research online, narrowed selection on two guns I want. Went to the local gun shop that actually has one of the guns I wanted (Canik) no matter they are much less known than the store from across the street. I'm naturalized American, I have an accent. Sales person was not helpful at all, he was replying questions in a disrespectful way, maybe because of my not familiarity with the guns or maybe even because of my accent. There was no eye contact, I ask the question and he is looking in another direction or doing something else. He was looking down on me. I thanked and walked across the street. They don't sell the brand I wanted but they offered the great customer service. I decided to transfer the gun I wanted to them if I get the gun online. I did that and customer service was even better then. They even offered CCW courses, range services etc etc because I said that it is my first gun. I'll definitely go there again.
I'm in the same situation as you. You can obviously tell that they're trying to avoid having you as a customer. Very disappointed. I'm a naturalized citizen too, currently serving in the Reservist for almost 7 years now. I don't know if it the accent, or I'm Asian, maybe they think I'm Chinese, people like to hate on Chinese or Asian in general nowadays cus of COVID.
@@SteveL11 We are a little afraid to arm mainland Chinese. And also have a hard time telling them apart from the more reasonable kinds of Chinese people. I mean I'm not saying it's fair but surely you understand the fear of being the guy that armed a communist.
Outstanding video. I’m a retired US Army Veteran who use to teach marksmanship among other things. CALM is the operative word in most situations...well unless a potential customer turns his/her back on you with a firearm...that could be tragic. Anyway, I have had good and bad experiences in local as well as big box gun shops, mostly bad. What I truly dislike are the people behind the counter who talk down to others who possibly know more about weapons than they do, or tell you what you’re buying is less than adequate or is a cheap gun. Example....was buying a Rock Island 1911 GI .45. The guy says well if that’s all you can afford I’ll sell it to you...WOW. Little did he know that I had a Kimber Ultra on my belt that I carried every day. I had researched, reviewed the Rock Island and wanted to see for myself how well they performed. I walked out as the guy was more or less heckling me about not being so cheap. I purchased the Rock Island and had it sent to my FFL, love it. Anyway, kudos on your video....wish you had a shop in the state of Mississippi, I’d definitely be a return customer. This should be a mandatory training video for all employees and proprietors of gun shops. Oh....loose the hat...lol
You are 100% correct. Went to a gun shop like 5 years ago and no one would speak to me after 35 mins. I finally bought my first guns this year. Five since June. And we've taken training classes and I've been to the range dang near every weekend. I also voted 100% pro gun across the board for the first time and joined a local gun advocacy group, MD Shall Issue. Thankfully, I've found a couple other shops.
I’ve had a worker who I’m not even talking to walk up and say, “why are you looking at that? Those are garbage.” ... it was a mosin nagant cossack cavalry model with the tsar emblem rather than hammer and sickle, from early 1900’s. I just thought it was cool since i like older guns and was thinking about its history, but apparently just picking up and looking at a weapon is qualifying to get an unsolicited opinion on what you should or shouldn’t like or purchase.
@@CRSFirearms For sure. If you know they are buying something solely because they think it looks cool and they might take it to the range every now and then, that's a much different convo than if they pick up an AK pistol and talk about going duck hunting.
Wow, that sounds like a really cool gun. I didn't even know there were Cossack cavalry Mosins. I would have definitely picked up that piece for a look myself since I love history.
Why in hells bells would you buy that 16th century Russian cavalry saber? You can't mount a thermal scope on it. Can't put a bipod or grenade launcher on it. Can't put a range finder on it. Can't shoulder it. Can't aim down sights with it. Can't even defend yourself against ranged attacks! What's next, you want to look at my 17,000 B.C. hand axe? Pffff!
When i got the lower to my ar build. The gun shop owner walked up with it and started to do the whole "this is a terrible brand i would only ever use...." thing. Haven't been there since. Went to amother shop looking for my cc and had my heart set on a sig. Owner handed me the sig and then layed all of its direct competitors on the table. Turns out i like the way the glock felt in my hand more. Thats the store i will go with my business thats for sure!!
I went into a gun shop with my wife because she wanted a new gun. Guy wouldn't let us hold the firearm. I simply told him that I refuse to buy a gun i cannot put my hands on. Don't care if it's a Hi Point or a Sig. Walked out and they closed down a month later.
@@tobiasreaper3650 no idea other than he didn't want to make a sale. I have dealt with salesman who were beyond rude at shops I've bought several guns from. Customer service is hit and miss i suppose. 🤷
I definitely agree about the phone ediquette. I HATE when a business answers with _"hello"._ I have to follow up with... "hello, yes... is this so & so gunshop?".
There is one particular shop that is closest to me with great prices where the employees would ignore me when I would try to ask for some help. I have gone to the shop 4 separate times and it happened every time. I had to go to a different gun store several miles away just to get some customer service. But the funny thing is I was talking to a old coworker, who knows the owner of the gun shop, and I told him what happened. It was kind of funny to me when he was on speakerphone when he called the owner. The owner apologized and offered to help me personally but I told him I already bought the guns I needed. Cheapest doesn't mean it's the best deal in my book.
I’m sorry that happened to you And I totally agree I don’t mind paying a little bit extra for a good customer service How to get you as a sub if you’re not already
I keep that in mind with every type of service. Any monkey can have goods and most think that makes them, through that fact alone, your best option. Most also get surprised when that ain't enough and it's those people that will suffer the most as digital sales and automated services grow. I will, and do, spend more but I buy local. I dine where I'm well served. I will make an effort to be your customer if you'll but make the effort to treat me as such.
My gun shop stories, a guy from Austria (Europe, World Wars not Cangaroos), quite long though I was offered a beer, while checking if I want to purchase (had to wait 3 days cooldown anyway) my first firearm. The guy talked the me, showed me around, handed me stuff, I could talk to him to check if I understood laws right etc. Was there for 2 hours with only spending like 20mins on my rifle Visit leading to my second purchase: I entered out of curiosity as it is quite famous in Vienna. Young employee, early 20s like me, showed me the way to their historic ones. Talked to him for about 1 hour about the rifles there (he even told me about too high pricing on models from importers) and then said "Come, I think you will like this then"... He showed me a pistol, the one I wanted for my collection but never named in our discussion. He reserved it for me instantly. And my favourite shop so far: After realising I am a enthusiast about historic weapons the owner handed me a few of his own collectors items, told me stuff and so on. Later he even showed me his most precious rifle: A Kar98k, made in Steyr factory (Austrian factory), stamped 04/1945, using magazine parts from older scrapped kar98 rifles, quality check stamps but not ready in time for the military. The factory worker took it home some time where the, found it after his death.
Dude, I fucking love you. I want to give you my business, you have such charisma, and thank you for not being a jerk gunstore clerk. You're actually a sentient human being with reasoning.
There is a gun shop near me that everyone swears up and down that they have the best selection and pricing. So when I was deciding to switch my concealed carry pistol I went to the shop to check it out. I walk into the shop and there are gun cases everywhere, huge selection, but there are about 8 guys sitting behind the back counter all just shooting the shit talking with each other. Some of them glanced my way or stated looking at me but kept their conversation going. No one said a word to me, not even a hey how you doing, look around and let us know if you need anything. I even initiated the conversation and they were standoff ish and not welcoming at all. Im not super new to firearms but I'm in my early 20's and it was super uncomfortable and I won't ever shop their again.
As someone who has worked in multiple gun shops, it's not the brand new people sweeping you; it's the lackadaisical, complacent gun owners who want to go on the holster hunt or want repair work done to the firearm that they're carrying who are the problem. New gun owners are usually overly conscientious and malleable to instruction, for which I am supremely grateful.
I am 20 and most guns stores look at me like I'm a 6 year old. Only one store has given me the time of day and treated me like a customer and that is why they get all my money.
Thankfully there are several gun stores in my area (southwest Ohio) and, like anywhere, some are better than others. But there is one I really like going to because the guy is really down to earth and will take the time to go over the finer points of the gun with you. My wife and I had just taken our CCW class and were looking for carry guns. I decided I wanted a compact 1911 style gun in 9mm and that's what I told the guy when I went in. He took me to a gun that was maybe a little more than I wanted to spend (when I walked in the door, anyway) but I decided to at least look at it. Glad I did. It was a Kimber Micro 9 2019 Shot Show special with Hogue wraparound grips and two 7-round magazines and an IWB holster. It was a little scary because I ended up spending about $600 but I ended up with a pretty good gun. I've bought a few guns from him over the years and he knows how to deal with customers. He'll cut up with you but will also go over details when necessary. More gun stores should be like his. There's another store near here that acts like they're doing you a favor by letting you walk in the door. I rarely shop there.
This is very timely. I’m a former Deputy for LA County who did use force back in the 90’s to save my life, but once separated from service due to a melanoma surgery I only had a shotgun and revolver for personal home protection. Recently decided to pick up a pistol, and unfortunately was handled by this kid who couldn’t have been more than 21. They were busy, but he started off the conversation with “I’m off in a few minutes, so do you know what you want”. I told him what i was interested in, price, and brand. He badgered me and patronized me when i expressed any interest in pistols under $1000, and then rushed me to such an extent that I just said “forget it”. Before that revelation, I intended to save $25 On the basic firearms test and presented my POST certificate; and the kid yells out that “we don’t accept copies of POST certs” in an authoritative manner. To top it off, I overhear him joking with another young guy about how they need to tell customers they are out of stock for the cheaper pistols in an effort to sell guns at ridiculous prices since guns are scarce during the government flu. S&W .38 for $980? Semi-auto .22 for $700? I understand the shortage and the panic buying, but I’ll never go back to any of their locations for hiring extremely immature and disrespectful employees. Not only that, but they request more documentation than the ATF requires, which is an insult to anyone that honors the 2nd amendment as sacred. They were making people buy a $50 fishing license to verify addresses instead of accepting utility bills that were opened. Does that make sense to anyone? I Have no problem with the demand creating a sellers market; but claiming items are out of stock to squeeze customers is BS. Rushing people in the process of buying a firearm that may be their future source for defending themselves, and result in either living or dying is unacceptable. I work at a major studio now and I have dozens of neo-liberals quietly asking me where they can get personal home protection firearms since most shops are completely out of stock, and that place lost about 30 referrals from me. I never blame the moron that provides terrible customer service, I blame the guy that hired him. (Management). Respect how you handle your business. Although you’re young, you’re wise and understand Respect. Keep up the good work!
At a store named Big R here in Illinois . I showed my foid card and asked to look at a firearm ( no problem ) after I finished holding that firearm I asked to look at a different one . The guy ask to see my foid card again ( he just looked at it 3 minutes ago) . I thought at this time that’s strange but whatever. About 5 minutes later I asked to hold a revolver and he asked me again to show him my foid card. That was it, I said have a good day. I went home and ordered a Ruger from Grab a gun . This all happened about 8 months ago. I was there a few days ago and found out the egotistical jerk was fired for to many complaints . Love your videos keep it up.
I think I’ve shopped at that store Is it in moores li Speaking of IL I showed my foid card and everything and they would not sell me a gun at Mega sports
Yes the Illinois slave behavior of you can't even look or touch a gun unless you've paid your TAX to the state first. You can't look at a gun without a foid card but you can shoot one in a Illinois range as long a you are with someone that has one in their lane. I'm not even sure if there's anything in the Illinois "law" to even back up that practice that the shops do of claiming you can't see a gun unless you've already got a foid. Funny thing is I can go in with my Wisconsin ID and touch any gun and buy all the ammo I want but the Illinois resident can't unless he pays a TAX first. It's not that the foid even streamlines the process either you still gotta wait for a background check and everything. It's simply a tax. This is why I think a lot of Illinois gun owners have a sort of "elitist" attitude too because they have permission slips. I grew up in Illinois and now live just over the line in Wisconsin. I've seen it all first hand.
CRS Firearms It was in McHenry Illinois. Had the Ruger transferred to Marengo Guns $15.00. It’s a hike about 22 miles one way but no jerks and while I’m there I buy about $50.00 in ammo .
The first gun I ever bought was in a shop with a range out back. I picked up my gun (a Ruger GP-100 6") and purchased some ammo (.357 or 38spl). The seller behind the counter asked if I would like to rent some range time and take it for a spin. I was like, sure, but he could tell that I had never even fired a gun and had some trepidation. So, he actually accompanied me to the range and talked me through my first experience! I'll never forget that man, and every time I returned to that shop and range, I brought him some fresh coffee or pastries.
I deal with two local small shops. It’s been a while, but when I dealt with bigger stores like cabelas, the “gun guys” talk to you like you’re either bothering them, or you’re an idiot... I don’t care if they have a half off sale, I wouldn’t go back to those stores I didn’t have a positive experience with...
I have one local gun shop that opened last January. Very nice lady runs it. We have had lots of transactions and I enjoy her. before that I was going to gander outdoors for the exact reason you mentioned. every time I went in one of these other small gunshops there is four assholes on me asking me things like how much you going to spend you got enough ammo? One guy would pick the guns up at random present them and dry fire them and then put them back all tactical like. He drove me out of the shop more than once. Then I walk into another gun shop and he started working there. So if I don't go to my lady at Black dog guns and ammo then I go to gander outdoors. gander outdoors sucks because they act like they've never filled out the paperwork before and it takes an hour to buy a gun. Go to a gun show and see how many times you get swiped
I can't say I can ever recall having a really terribly gun shop experience, but I've been going in them since I was a young boy, my father is also a firearms enthusiast. He taught me about gun safety and handling in the presence of others. I have gone into a shop to look before I had purchased my first handgun and I asked the salesman/owner (knew him since I was a kid coming in with my dad to look at long guns) "what do I have to do to buy a pistol? I've never had one before and I kinda want to buy this" now I admit not a complicated legal question for someone in the industry, but if he had responded with something akin to "look it up" you're right I probably wouldn't have ever gone back to that store, but instead he told me exactly what I had to do and I thanked him for his time and when I got the permit required by my state I came back and bought my first handgun from his shop. Really simple customer service, had I had a more complicated question and he looked it up for me same thing there's no reason to be an ass about a customer question. Likewise I'm a salesman myself and customers as a whole seem to respond pretty well if you don't know something about a product that they have a question about, but looking it up and answering them vs making them look it up makes a huge difference as to whether or not they'll come to you again
"DE-ESCALATE THE SITUATION".......HEY MAN I COULDN'T AGREE MORE! THIS SHOULD BE THE FIRST THOUGHT & OPTION OF ANY TYPE OF FIREARM MISHAP OR SITUATION! GREAT ADVICE!👍
If someone hands you a firearm to clear in a store and a round comes out, no big deal. That's why the employee clears it before going any further. But if you pull out a loaded firearm and sweep the employee or another customer proclaiming it to be unloaded.. no, I can't agree with that. I don't care if it hurts your feelings, what you just did was outrageously ignorant and dangerous. And there's a range attached to our store here, I've seen plenty of ND's from "empty" firearms. Had one who went to put his "empty" gun into his range bag and shot through his bag and into the table.
Here is one for you..... I took my wife to a gun store, I told the salesman that I needed to get a gun for my wife. He went off on me and started drilling me about a straw purchase. NOW.... my wife was standing right next to me!!
You should go back in there pull out of 4473 and Point to the back where it talks about gifting a firearm it is clear rules what you canning can’t do that would definitely be a can-do
Jack Walter I had the same thing happen to me. Some people have to get a foothold in self-worth so bad they rape any sprinkle of authority they receive... kinda sad.
Normally when I go into a gun shop I have a pretty good idea of what I'm looking for. I hate those gun shop owners who try to sell me what I don't want, or "This our most popular seller." Just because the majority of people are buying a certain model or caliber doesn't translate into "me too." Call me crazy but I like to research major purchases, no matter what it is.
Oh man I remember the local gun jockeys giving me shit about getting me a 300 blackout AR pistol before it was SAMMI spec'd calling it a stupid idea with no purpose, saying it will never be standardized, and implying I was one of those psuedo-tactical nerds. This was 2012 or 2013 when the AR pistol first started becoming more widely known when the shoulder thing that goes up meme was born and all the idiots were writing the ATF for their opinions on them when opinion doesn't mean law. Now they can't keep them on the shelves. Every SWAT and SRT guy I know that has heard of them either wants one or has gotten one, not to mention the legal benefits of carrying a pistol over a rifle in my state. I didn't bother telling them I shot competition and got paid to go to various manufacturers to demo stuff, that we had a collaboration with a high end AR manufacturer, a high end pistol manufacturer and a few accessory manufacturers for a foreign government contract. This is the same place that not only advertises but also teaches people to cup the bottom of their magazine well with the support hand. Needless to say, I have shopped elsewhere since.
I agree. I had that experience at a Cabela's a couple of years ago. I went there looking for an XD-S and the guy was really trying really hard to sell me on a shield. They had a sale of the performance shield with the fiber optic front and back sights and the ported barrel and all that. I asked the guy what I was getting with it over the base shield because I had experience with the base shield. He was like a ported barrel and fiber optic sights and a better trigger. I informed the guy that I don't care about ported barrels and then he switched to how much better the trigger is then the base shield. When I compared them I did not feel any difference. I was buying the XD-S because I wanted to try something different. I have not dislike for the shield. It is just that I don't do as well with it and I wanted to try something else. And then when I finally convinced the guy that I was getting an XD-S period he was like ok fine and then he reluctantly got me an XD-S from the back. That was the only time I have ever gotten a firearm from a major retailer and probably the last.
@@thefreeman8791 Sounds like the salesman was either driven by personal bias or greed, or maybe both depending on if there is a price difference between the two guns.
Bernard S In that situation, with all the issues the entire line of XDs have, I honk he did the responsible thing by trying to steer you away from said product. But I do get your point, I hate it when someone tries to sell me. 9 times out of 10 I know more about the product I’m looking at than the salesman.
My biggest problem is that if you are younger than the salesman they try and treat you like you are stupid. Often spouting misinformation that can be debunked in a 30 second Google search. Many of them not realizing that a gun enthusiast or prior military or even random people may have more experience or even shoot competitively. My favorite place to buy guns was a pawn shop near my parents house where the salesman was cool and treated me like a person.
Was not a straw purchase and perfectly legal in this state, bought an unfired new in the case $1500 ar for $1100. He had the gun for 3 years before l ever met him. He needed $$ and l wanted the gun. I try to buy lightly or unused guns from private parties because l have had too many bad experiences in gun shops and l know what l am talking about w firearms. I am not a felon and have passed DAILY background checks working on military bases.
I hate it when they pull the misinformation bs. It doesn't work on the younger folks who where raised by gunsmiths. One gun store employ found that out from me. I was buying an old trusty M1 Garand made by Springfield back in 42, and he tried to insist that 30 Carbine was the rounds needed for the M1. I had to patiently (very patiently) teach him that 30 caliber was 30-06, Not 30 carbine. He never liked me coming in there again. Sadly they closed a few years ago, great selection and prices. But poor customer service, and uneducated staff.
Just bought my first firearm. A Ruger 10/22 carbine. I did the research and walked in knowing exactly what I wanted. I could even point it out since I could see it on the shelf. When I asked for the Ruger 10/22 carbine, he looked at me like I was stupid and asked if I wanted the Ruger carbine (and he pointed to a different caliber gun) or the Ruger 10/22 (and he pointed to the Ruger takedown). I said I want the Ruger 10/22, but I don't want the takedown, I want the carbine. The other clerk said there was a different Ruger 10/22 behind some other guns which might be what I want. The dude went to it and pulled it (the carbine) out and said do you want this? I said yes that's the one. He then "educated me" that this was not the carbine, but just known as the Ruger 10/22. I said "well, doing my research I've seen it always referred to as the carbine model, but either way it's my first time buying and it's the model I want". I get home, pull out the manual to read and sure enough Ruger has it listed as a carbine. My dad checks it out and his first comment was "hey it's a carbine model!". I wanted so bad to go back and show that clerk my manual. But instead I'll likely shop elsewhere.
Fudds behind the counter. I'm Canadian, and a Armed Forces Reservist. I know my guns. I've gone into shops before and asked to see a pistol or AR and I get the "Why would you need one of those?" Speech. We only have one gun shop in my town so I will only deal with the owners or their daughter.
Sold guns for six years as the Sporting Goods Department Manager at a local hardware store. You make a lot of great points. I left the position to join the Army in 02'. My customers loved and trusted me, and I had brought a lot of newbies into the shooting sports thanks to my demeanor and events like y2k. I too used to offer to make time to meet potential customers at the range to show them how to safely operate firearms. God bless, and keep up the good work.
When you clear a Marlin model 60, there is always one more round stuck between the tube feeder rod and the bolt, if you dump the tube, then pull the bolt back to clear the chamber a round will fly out like normal, BUT THERE IS ANOTHER ONE STILL IN THERE, pull the bolt again and another round will come out. Those of you who cleared your model 60 and then shot a hole in your floor or roof or buddy, this is why.
My local gun shop Foxworth Pawn in the tiny little community of Foxworth Mississippi. They know I collect unusual guns. Bought 3 guns from them at Christmas. A CVA hunter in 300 blackout an ak47, and a Rugger 10/22. Came in in January to put an ar15 on layaway Gary one of the proprietor said he had something for me to look at. Went in back and handed me a Belgium made Sweet 16. Guess what's on layaway. A few weeks later came to pay on it. He hands me a S&W 10 shot 22 8.5 inch barrel stainless revolver. Sold I need to stay out of there good customer service putting me in poorhouse.
@@RealDonLarson Whatever you do, do not get into ham radio. They can make guns look like chump change, but you won't care. I do both, all my equipment is old stuff, and I impulse bought a radio and power supply yesterday.
@@patriot9455 Kenn, Am ROTFL! Whenever "Mama" (the wife) leaves me "Unattended and Unsupervised" (i.e She takes off for a week to visit with the grand-kids back east) she typically knows that I'm gonna be out "Prowling the Streets" and generally get involved with some "New Hussy" in the form of a Gun, Guitar, or Power Tool! Well, I put her on a plane just 2 days ago, (as she flew in to surprise our grand-son for his 10th Birthday), and just prior to her departure I bought my first-ever HAM Radio (the "hated" BaoFeng, albeit a UV-82HP), along with a "How To" book on passing the Technician Class Exam. We have a young son (22) who's deployed half-way around the world, and he earned both his Tech & General license 4+ years ago. I typically turn down offers from friends re "Trying Out" a new hobby with the standard reply of, "NOPE!! 'Cause I just might LIKE IT, and and I can't afford the ones I already have!!" I really can't afford my current "addictions" (Guns, Guitars, Tools, Dirt Bikes, Photography, and "wanna-be" Private Pilot, so hopefully I'll be able to keep this latest one "under control"! (Yeah, RIGHT!!) (-: (-: ) Thanks for making me laugh!!!!
Thank you! I am an experienced shooter and own a number of various firearms. I've been through more than one NRA training. I have left more than one gun shop shaking my head thinking what a bunch of picks, I'll never buy a gun there; and I don't. I have paid up to $100 more to purchase from their competitors. Same thing with Range Masters. I have been to ranges what are the Range Master is a pick and they loose too. To me it's an example of their incompetence around firearms.
I work at a place 15 miles outside of Milwaukee, attempted straw purchases are common here. We get a list of names to deny sales to and surveillance caught one changing hands right in the parking lot earlier this year. A suspected straw purchaser (we'd been warned in advance) a couple weeks ago immediately turned and ran when told she was denied. The police were already waiting outside. It might not be common in every locality, but we've got a share of it.
I like my local gun dealer and I give him a lot of business but I also like good prices, so I do a lot of business with Buds Gun shop too. As far as straw purchases, I stopped going to big box gun shops because I always got shit when I would go in with my wife. I have had to point out to numerous shop guys...in Pennsylvania, my wife can buy guns for me and vice versa, because we are spouses. I buy online, it goes to my dealer and while I am on the road for work, she will pick up the gun and it's not a crime. Yeah I paid with my credit card, she did the paperwork.
Right on If you ever need to just show them the back of the 4473 There’s clear rules in black-and-white they pretty much say you can do whatever the hell you want even if it’s not a family member
I love this guy's common sense approach to life Look I'm just a guy who loves to shoot aluminum and paper I'm not an expert I don't portray myself as one, I don't speak gun talk and I'm not embarrassed to ask " what does that mean " ... That is until you make me feel that way and yes I've left stores feeling stupid and not appreciated and I never set foot back in either of those stores this is true I walked into both stores one with 700 dollars one with a thousand dollars and both with a smile & a good morning and left with the money in my pocket feeling like nothing ( now this part is my fault ) while being treated poorly I didn't stand up for myself I just said I'll think about and left thinking if I went to a Walmart and asked questions about bread I don't think I'd get embarrassed I know one shop went out of business that doesn't make me happy I hate seeing people out of work but I do wonder if bad customer service is why
PPCS (Piss-Poor Customer Service) is a HOT BUTTON for me, as I've spent the majority of my life in Sales and/or Marketing, which necessitates polished CS skills. As a potential "buyer" I've had some good experiences and some really, really, BAD experiences, including bad experiences at Gun Stores, where the person behind the counter AUTOMATICALLY ASSUMED that they were smarter and more experienced than the person they were speaking with, and even worse, I've witnessed their condescending attitudes towards novices and "newbies". (I'm pushing 70, bought my first every firearm (a Ruger 10/22) when I was in High School via the proceeds from my Paper Route, with guns having been my hobby since I was 10, yet to this day I still feel as if I've only "Touched the Tip of the Iceberg", re all there is to know about them). One of my "classic" bad experiences was decades ago when I was looking at purchasing a compact micro-cassette recorder (I did say it was years ago! (-: (-: ) for use in college-classroom lectures. I was considering 2 different models, one priced at $30, and the other at $50. I would have gladly paid the additional $20, provided the higher priced model had features that would be of benefit to me. I thus proceeded to ask the Order Taker (note: this individual was an "Order Taker" and did not warrant the "rank" of "Sales Professional" !!) what the differences were between the two models. Without skipping a beat, "Mr. Helpful" said, "Well, one is $30, and the other is $50!" AAAARRRRGH!! (Walked out without giving them a dime, though I wanted to knock "Mr. Informative" upside the head with some "Common Sales & Service Sense" but felt it would have been an exercise in futility, as he seemed to be quite content in his apathy and ignorance. On the POSITIVE SIDE, I had a Guitar Teacher many years ago, who always made me feel as if I was only a few lessons away from "Being on Par with Him"! - - Note that this guy had a Degree in Guitar, played with our local symphony, and had won a State Flat-Picking Championship, yet was humble (and WISE!) enough that he was always looking to Train, Educate, Elevate and ENCOURAGE his students, and NOT be an egotistical moron, via letting you know how "dumb" you were, and how "talented and great" he was!! Thanks for the video, and GREAT ADVICE re "De-Escalate, De-Escalate, De-Escalate!!
This is exactly why I was so nervous going to buy my first gun (and even my second). I even told the employee that I was purchasing my first fire arm, he handed me a 43x and that's it. Just stood there and looked around. I had even watched a ton of those "don't be that guy" videos but was still a little too nervous to even grip/rack/check the sights out of the firearm. It would have been such a great experience had the employee just ran me through the gun and talked to me and what I should look at when deciding my first firearm.
@@junichiroyamashita a bucket of sand to point your weapon into as you unload it before entering a building. Like I said, idiotic but when idiots are armed it might be a good idea.
I fucking love this dude. He knows what he's talking about 110%. It's funny because I've seen most of the videos that he was using as clips in his video. And I know 100% that this guy's probably got a way better sales record than they do. I've been in customer service retail basically my entire life and I also happen to love guns. One day I hope I can get a job at a gun shop the closest I ever got was working at a pawn shop selling guns there. and yeah you have some really fucking stupid people that come through the door who have no idea what the fuck they're doing but you shouldn't be an asshole to em just because they're ignorant. You can definitely take control of the situation and help them out in a polite and concise manner. This dude hit the nail on the head with this video!
Imagine walking into a gun store where an employee flags not only himself. But you and literally every person in the building with every gun he picks up... yep true story.
I'll share my experience for my first handgun purchase. Dealer's don't do this. After waiting my mandatory cool down period, I excitedly went to pick up my new purchase. I was so nervous. The dealer jokingly stated that I failed the background check, my nervousness jumped 10 times (not ideal for a person with minor heart problems), and after I started pressing questions, he finally relented and laughed. It wasn't funny. Don't be that guy.
@@Smokey420Greenleaf Its funny if its one of your friends fucking with you. If you're trying to do business, investing alot of time and effort and money into buying a gun, you might not have alot of knowledge and experience with firearms and gun laws and you're a little stressed out about it, and the sales guy isn't being a professional and pulling dumb jokes, yeah I'd be pissed. And no it's not being a snowflake.
Damn your attitude is refreshing. There's a store in my area that I've shopped over 20 years. The owner is great but he hires jerk employees. I was an @$$ one day as I left a scathing review about the shop. They treated me like a peasant because I was only spending $200 on ammunition. I'm guessing the commission wasn't as good in $200 worth of ammo vs the line of people wanting to by rifles $600 and up. Anyway, the owner read my review, fired the employee and gave me cost on a vortex red dot. I upgraded my review immediately and I work directly with the owner if I have issues. Oh, and apparently that particular employee had a history of chasing customers away.
The Uber mentality of customers has become detrimental to retail. Not everyone cares about 5 Stars. In fact, negative reviews can drive business to a seller. Being a jerk is often a sales tactic. Yes, insulting a buyer into making a large purchase is employed. Like, “I wouldn’t sell it to you, if I wanted too. Because is business is that great”. I’d think you’d get an egotistical buyer to go full MSRP, to show up a lowly sales clerk. Or, maybe they might leave bad review on Yelp or something. It’s a gun store not a Starbucks. No one is going to write your name on the side of cup to impress you.
@@MrHermango "Insulting a buyer into making a large purchase" has to be one of the most inane things I have seen in the last 15 years. If I walked into a store and you, as the sales clerk said something like "I wouldn't sell it to you if I wanted too[sic]. Becaus is business is that great," I'd either ask to see your manager (who would possibly tear you a new asshole or fire you on the spot) or simply walk out without making the purchase. The egotistical buyer who would go full MSRP "to show up a lowly sales clerk" is a fiction of your own delusions. Nobody, not the hobo who sold enough cans and bottles to afford a box of .22LR, nor Jeff Bezos himself will want to give their money to some idiot with an attitude who insults them.
Spot on. I cannot tell you how many times I was treated like rubbish. And no, I never swiped anyone, never had a loaded firearm, never committed a safety violation, yet some salespersons have that knack for being hostile and unfriendly
Correction if you go to work Cabelas or bass pro shop or any other big box nightmare store you were bound to hear people in the firearms department talking out their ass... I have also seen it firsthand in small gun shops but usually ones that you can plan to be out of business in 6 to 12 months
I'd say that's true for the most part although there is a sportsmans warehouse fairly close to me and they have 2 employees that are very knowledgeable
Many businesses GO OUT OF BUSINESS simply for FAILING TO ADHERE TO PROVIDING " OUTSTANDING/ EXEMPLARY SERVICE(S) ." It only takes a SINGULAR " BAD EXPERIENCE" IN " CIVILITY " TO TURN A PERSPECTIVE CLIENT TO BEING A ☝ ONE-TIME CUSTOMER OR WORSE "- NO SALE -EVER !"😒🎓🗽
Took a black powder revolver that had balls and powder still in the cylinder to my local shop to have them taken out because the powder was old and i didn’t trust it. had the gun completely disassembled in a locked case and the guy ripped me a new one because the cylinder was facing him when he opened the case. And to reiterate, the cylinder was separated from the frame.🤷🏼♀️
I have been on both sides of the counter. I am also a retired gunsmith. The ex-military armorer, knows absolutely everything about everything, knows it ALL, is a huge turn off to many customers. They talk down to everyone and then can't understand why their business fails because they have such a wonderful background. As far as customers go, expect anything and everything and just deal with it as it comes up. As a gunsmith, you will get MANY loaded and jammed firearms. When they walk in with a gun in a case, just assume the worst and ask them NOT to take the gun out of the case before you talk some. I used to love selling guns to women. They do not feel the need to act macho. :) Anytime a woman came in thinking about buying a gun, 99% of the time she left with a gun.
Dude - you are one young man with a lot of wisdom. I know my way around firearms and know what I want when I go into a store. I hate for a pushy salesperson to keep trying to steer me to something I don't want.
@@CRSFirearms Just bought my very first pistol, a Glock 22 Gen4 .40. the staff tried over and over to talk me out of the G22 and tried to get me to buy a G17 9MM instead. the whole deal was very frustrating for me. nice video
@@lonewolfict I love the .40 Cal. While the 9mm is a little easier to control, the .40 (very similar to the 10mm BTW) just has that satisfying thump that let's you know it really means business.
It's the tough guy mentality. A friend of mine went for a CCW class. A female was in the class. The instructor said, "If you're going to take this class then you better be ready to kill someone to defend your life." The female left the class. She bought a gun, took time to drive to the class to get discouraged. If anybody in the world needed the class it was her. That CCW class could have been the thing to open her mind to it. "You better be ready to kill?" That's everyone. Trust me, when some psycho breaks into your house, you will fire back. The problem now is that this woman purchased a gun and didnt take the CCW class. Now shes going to leave the gun in the house or worse, shes going to leave it in the car.
I agree on the part that now she has no clue what to do with the gun since she didnt take the CCW course. But regarding taking another live, thats absolutely not the case. Doesnt matter how fked up the individual is, most people will hesitate to pull the trigger. Not just civilians, cops, soldiers all have this problem. You just do not have the mentality to do so unless you are forced upon or trained.
Agreed they did a bunch of studies on warfare and unless the soldiers life was in immediate danger he purposely missed his targets Hence the assault rifle Just make a rifle most effective at rangers where his life is in immediate danger drop the heavy caliber rifles like 308 30 odd six etc.
@@CRSFirearms I like your presentations A LOT and this one especially. So here, I'm going to try to give back a little of what I can - and I'm not trying to play grammar Nazi - this is because you seem to thrive on good information ok. Nought (or naught here in America) is another word for zero, ought is anything or not zero - except here where aught also means zero. So the .30 caliber from 1906, the .30-06, picked up the name 30 aught 6. Whether aught sounds dumb or playful is a matter of opinion. I thought it sounded dumb for decades but that's just me. Anyway, that's where the name comes from. Unless you already knew that and call it a 30 odd 6 because that's how you feel about it in which case, I sound like an idiot. Wouldn't be the first time. Have a good one, thanks again!
Lol don’t worry about it I think the name just rolls off the tongue better What I really wish I was there was some sort of standardization of names for cartridges other than NATO decimal point system
Being a guy owner, buyer I can say the customer service aspect is HUGE. There's a local shop here in San Antonio I go through, why. Because I was looking for a cheap, but quality Ak. So I went in just to get advice on AKs, guy took about 20-30 minutes giving me his honest opinion. Since then I have purchased purchased 5 firearms through them. Price helps, but customer service is the key.
When I first paralyzed my arm I was buying a pistol for my girlfriend and asked the store owner to show her how to remove the slide. He said if you don't know then I'm not going to show you. So I grabbed the gun and fumbled with it for a second showed her myself and said ok let's go. She said but I really like this one and I said there are 4 other shops within 5 miles and I will buy it for you for 1 where we get treated with respect. I'm not going to say the number but I have bought more than a fee guns since and never went back to that store and told my friends not to go there. I have lived in the same place for over 20 years so just imagine how much money he lost with 1 rude (possibly discriminatory) comment
@@gunsnstuff4040 that guy's shop was run down and it looked like he could have used the money. Now I mostly buy online and pick up at a local FFL who only changes a few bucks to do the transfer
i have been in many gun stores over the years,,, i finally found one that i enjoy going to,,,, i have spent many 1000s over the past year there because those guys are fantastic to deal with
Oh how I wish I could shop at your store! I am a new shooter like so many since 2020. I visited 3 gun shops in my state while trying to figure out what would be the best gun for me. I was there to listen to the recommendations but I also needed the salesman to hear me and what my limitations were. The first place kept pushing a (beautiful) gun with a trigger too hard for me to pull. Another place kept trying to sell me a caliber gun that I was not ready for (after having tried several at a shooting range). I did finally make a purchase. I enjoy shooting at the range now. Looking forward to more purchases at GS’s like yours where I am valued and heard rather than upsold or dismissed.
where I live.....all the gun shops that are rude and ignorant to customers don't have much business because word spreads fast. the good gun shops are always busy because of repeat customers
My first purchase was a Henry 22 lever action. I bought it at a local shop and it went like this (I live in mass so our way of purchase is different) I walked in just to see what they had in stock that I could buy on a MA FID, they showed me what I could legally own and I wanted that cute little lever action. They gave me the gun with the action open and said to get a feel for it and showed me where to point it (I've been shooting guns way befor this so I understand common sense gun safety) after that I decided I wanted it and a couple of boxes of ammo. I had to fill out a form and show him my FID. The only part I didn't like was when I finished they didn't give me a box to bring it out to my car, or a lock.
Maybe not in Wisconsin but right outside of Baltimore. When I worked at Bart’s Sports World in the early 2000 it would have been quite often. We would hear girlfriends trying to buy one for their boyfriends who legally can’t purchase one. Straw purchases were a big concern & we took precautions. Shooter Jax in Jacksonville Florida has that exact problem with staff referred to in your video. Not being pleasant, being rude, sometimes it seems like I’m wasting their time when I have money in my pocket.
Just bought my first gun. Had a great time with great customer service and answer all the questions I asked. I also try to be as respectful as possible as asked what I could do with as it wasn’t my property. I always point the pistol at the ground while looking down the sights.
My favorite gun store burned to the ground about 3 years ago. I've been to 20+ different places shopping around. You're right, customer service is a big factor. I've been lucky. Just recently I've found "Carbon and Steel." A locally operated store, with the most helpful polite individuals that were my absolute pleasure to meet.
There's a so so LGS i get my transfers from that does both of these a lot and I still only go to them because theyre the only place that doesnt charge an arm and leg for transfers. Usually their selection sucks and are mostly out of stock and only carry niche gucci accessories. Some of the employees are not great, but ok guys, but then others I just wanna ask "why are you even working here?" Sometimes, I feel like I'm giving the customer service for them to think I'm a stand up likable guy to even give me the time of day. One of these days, I might honestly get an SOT and land and start my own shop and range because there's hardly any good ones around me (south tampa bay area)
I just started my own small business regarding Firearms & training people and I mean I call people all the time I work with lots of other companies etc etc... It when I call them up and they just answer with.. hello?.... Now I have to ask them is this the company named such-and-such do I have the correct number? Okay now who are you? Alright well this is my issue can you please connect me to the correct department? So much can be avoided just like Matt said... You answer with hello your name and the name of the business how can I help you.... .... It saves a lot of frustration on both sides. As an employee of the business and as the consumer.
This is truly a stand-up guy. I suspect he portrays this same demeanor even outside his store in everyday life. You just don't learn this, you own it. Heck, I mean if he ever got pulled over in his car for speeding, he would make the officer feel so at ease, he would merely get off with a warning. God Bless and keep you safe sir.
5:36 thats what my father and i have done. When i was under 18 i was the one who worked for the money and new what id want we both would check it out if i liked it he'd buy it, it was mine but it was legally his. It would go back into the safe, when at the range id have mine hed have his (either pistol or shotgun, he got me into shooting clays its a lot of fun). Yes i did tsle them out of the safe alot and make sure they were empty. I just like guns, the things i like the most in life is guns, Copenhagen, video games. camping and riding atvs. Id have my pistol in my room sure, but id never take it with me when i left. Until now, in idaho we passed a law letting 18-20 year olds conceal carry in the city without a permit or anything, now i carry out and about and most of the time my father is with me as i still live at his home. We dont have shootings or anything, what we do have is people coming from other states and countries and killing us. A while ago a crazy guy from Cali shot up a correction officers house when she was hiding a woman and her daughter who he tried to kill, this guy was armed to the teeth no shit he was wearing guns like the guy from boondock saints haha, i knew that officer (she shot him and everyone is okay now) A while back a man moved here with his daughter, wife and ex wife. He ended up killing all of them and the daughters friend, no gun, still hasnt bin caught. Recently just two blocks from my house a Somalian attacked a 2 year olds birthday party and killed a little girl with a knife. Even more recently a young man had his car break down, he left his wife and young daughter to find help when he went missing, now his body was found burned and buried, my sister knew him. Its getting more and more crazy. People freak out when they hear of people under 18 owning handguns and rifles but all of my buddies across the country own them too. have since they were about 16-17 years old. Some joined the military some are wanting too including me. It isnt a matter of gun control its a matter of parenting. We were raised right so we dont do stupid shit lol. Last thing even tho we can carry a handgun we still cant buy one or ammo so idk how that works but whatever ill take what i can get.
Stumbled on your videos *Thanks TH-cam algorithm you did good haha*. I’ve been at a store/range for almost a year now. Long time firearms guys. And i have grew up in and run business that is focused on product service and image for my family. Gun store is my hobby job, but I treat it as if it was mine. I couldn’t agree with you more! You hit almost everything on the head. All the way down to answering the phone. I really don’t get why these gun stores act like this and almost all of them around here do. I can say tho our shop we really focus on customer service. It is a bit different from a regular shop but I think you’ll get that at any ffl that rents out machine guns and works with ppl one on one
I have a LGS close to me that I have frequented over the years and always dread going in. They've been in business forever with the same old farts working the counter. They are very unfriendly and don't even talk to each other. If it wasn't for their prices, I would never go back.
You Sir are a businessman! You know how to treat customers! I'm in my 60's shooting and carrying since the invention of the light bulb! I go into a "local" gun shop 4 years ago for a polymer pistol. Now, this is my first poly gun. I researched for several months it came down to two and this shop had them both! When I look at the guns one is a full size the other a compact. The "alledged" sales person laughs a loudly says using vulgar language "Hey you're looking at two totally different size guns"! Okay, so what? I'm thinking I'm paying cash what is your #%$&&@# problem? Yep, even Christians have a salty tongue! But, I restrained myself! I politely asked "If this store had another sales person"? The owner came and chuckled "Well my guy is kinda' right can't compare two size guns"???? Huh???? I ask "So I can't compare my .45 military to my .45 commander"? Enough was enough, I left! Never went back! THEN, I go to another shop 20 minutes away. I young gal starts to wait on me. Shes 23, since I asked her and from my home state CT. We're both in FL. This gal was amazing! What she didn't know she called an older gentleman over and they both took care of me! I bought my pistol there! Totally great experience! Sadly, they recently closed-up shop!
Walter Miner that's how it is everywhere I'm in California Bay Area there's not many gun shops around anymore and the ones that are around about two-thirds of them I won't even walk into any more because of the dumbass retarded workers in there I once watched a guy ask for a cleaning kit for his first shotgun that he bought a month before he said it was his only gun and the salesman tried to sell him a $50 cleaning kit for almost all calibers and the guy asked how do you use the kit and the salesman told him you pour the solvent on the brushes and run it through the barrel 20 or 30 times and then you use soapy water to hose out the solvent and then you use the patches to dry the inside of the barrel and then to leave the barrel off the gun for a day or so to fully dry out before reinstalling when the salesman walked away I showed the guy a shotgun cleaning kit only that was under ten bucks and explain how to properly use it informed him to look up a few TH-cam videos for better instruction and do not listen to the guy cuz he had no clue what he was talking about a week before that the same guy refuse to sell 9mm FMJ to a guy because the guy when asked what he was using them for said home defense the guy told him for home defense he would only sell him hollow points there were three times the price of the FMJ and they're only 20 rounds in the Box the guy told him I'm not buying those I want the FMJ's and the salesman told him NO and walked away from the counter to the other side of the store
@@kpusa3278 Darn worse nightmares all over!!!! I do have a funny or idiotic story not sure what to call it? At my range I went to buy a spare mag, way over-priced so I said forget it. But, conversation about spare mags sparked the sales guy. He shows me what he carrys. A Glock 17, a Glock 19 and some other smaller gun! THEN he breaks out his spare mags! He was wearing like coveralls, but nice looking. He had a half a dozen spare Glock 17 mags a three 33 round Glock fun sticks! Then he went into his different knives, flash lights, etc. He asks "what do you think of that"? I didn't want to sound rude. So I advised him" Just don't fall off a bridge with sll that you ain't swimming out"! He probaly had more ammo in his guns and spare mags than I shoot in a range session! Lol! Seriously, your point, I've seen/heard sales people tell some folks some actually dangerous things! I heard one person tell someone +P+ ammo is the best in ALL carry guns! I actually openned my mouth on that an advised the customer to read their manual or even better call customer service! Best to ya',,,,!
Walter Miner Some people are just plain dumb! I work with the public and treat everyone like they are royalty. I never talk down to everyone and give the customer what he/She wants
@@michaelmatyas4829 I was in Construction 40+ years. Probably 30 or so years in management. I negotiated contracts, constant communication with customers. Now, we are addressing millions of dollar contracts. I dealt with some of the worst! But, they ARE the customer! Best to ya',,,,!
I hate the way you get treated in some gun stores. You get treated like a pos for wanting to spend money there. Oregon Rifleworks in Oregon is NOT like that. Best store I’ve been into. Always welcoming and ready to help without any judgment!
Thank you for making this video I have worked in many gun shops around my city and am aware of this bad attitude a lot of my former employers had to customers. I agreed with everything you had to say. As dealers it is our duty to educate, not ridicule
Tried supporting my local gun shop here in Kingman, AZ. Owner follows me around like a poorly trained asset protection guy, gets visibly annoyed if I leave without making a purchase, charges MSRP or more for most guns and, just recently, charges $90 transfer fees now to non-permit carriers. I bought my PX4 and had it transferred through them when I first moved there and it was only a $25 fee. $90 is just crazy. Next purchase will be online and probably transferred to a pawn shop in town if they okay it.
Spot on! I have several gun stores near me that carry a wide variety. Yet I will drive an extra 10 miles to go to a smaller store where are the employees are more friendly
Understandable
I hate big box sporting good's stores. Especially Sportsman's warehouse. None of the employees in the firearms section have anything worth a damn to say.
Same here i live in philly and I don’t go to any shops in philly..
You sir are exactly what I want in a gun shop
Thanks
More business would do well to operate like this.
When people hire me to do woodwork, I take the approach, they hired me because I am the one who knows what he's doing on THIS job, so it's my job to HELP them, just as I would expect the same from a doctor, attorney or other contractor.
Being arrogant is the stuff of asses and idiots, regardless which side of the counter you're on. My customers could make me look stupid if I hired them in their line of work, if they chose to, but they may not get to do it even once. Definitely not twice.
Great advice for both sides of the counter! There are gun stores I won't go back to just because they come off like "commandos" that treat everyone like they're stupid. I have been an avid hunter all my life, I have taught all 3 of my sons to shoot, and have even taught aspiring police officers how to shoot (in an unofficial capacity). When I go into a gun store and they ask me if I REALLY want to see THAT gun, of try to talk down to me as if I just fell off a truck of green wood, I turn and walk!
I'm a small gun shop owner myself and agree with this guy 100%, he is spot on.
Thanks
@@willyluciano9036 I hope you get an answer because that is not a dumb thought at all. It's a good idea and it makes sense. I would say go to a reputable Gun Shop and ask them. Good luck
I'm 51 years old. I've been in sales and self-employed all my life . I don't know how old you are, but I can say you have more common sense and you're going to get so many more sales, and eventually be very successful if you keep that attitude and your frame of mind. Good luck! I'm glad I subscribe.
@@willyluciano9036 I'm not an attorney and this isn't legal advice, but I believe that as long as you don't lie of the form 4473 (the form you fill out prior to the background check) you're not committing any crime by being turned down.
That said, you could definitely be a prohibited person without the FBI knowing about it
Your point about first time buyers not knowing any better is so spot on. I'm glad to see more and more and more shops taking your welcoming approach!
Thanks
Once i had a question about my makarov not feeding reliably. The gun shop employee that sold it to me asked me if I could bring it in to help me diagnose the problem. I told him im concealed carrying right now with a round in the chamber. He said cool pull it out and clear it. I did he inspected it double checked it and fixed the problem on the spot. Every safety nazi in the world is against that but for me that was the best customer service ever showing that we have a trust and respect for.each other. Been going there ever since. Local military guys helping me get the guns I want for a good price.
I work with the public and retail all the time. And almost never comment on TH-cam videos.
THIS video was tremendous! Excellent job. A gun shop is no different than Home Depot or Lowe’s. You’re selling tools.
My local gun shop is atrocious and I refuse to enter.
Your video is exemplary and an excellent job. Very professional well done. More business owners need to be like you!
Thanks
I've found that gun shop employees tend to be either friends or family of the owners, or in the case of big stores, just some random schmucks who only work there for the discount.
Cause in point: I was at an Academy Sports store and stopped to look at the gun case. There was a young couple there looking at handguns in the display, and I easily guessed that they were new to the gun world. The employees were two old guys who were completely ignoring the dozen or so customers at the counter while they chatted with each other. I told the couple of a local shop with good service where they could also get training, and they left. The employees never noticed.
Dam!!!!
A few of your videos have popped up lately and I watched them and I picked some great tips. One was shotgun handling. Thanks. However, I was a little critical of a gun guy with a backward hat on. My mistake, and I realized it when I got to this vid, the 4th or 5th one of yours that I have watched. Here I got to see that your real skills are not guns, but people. 180 degree turn around in our relationship. I practice and preach ever word you say. It is so easy to handle people with respect and to make them feel comfortable yet it is rarely done. Too many people are arrogant, too cool, and just basic jerks. You nailed down the basic requirements needed to build a long term customer relationship built on respect and trust and teaching a novice the basic skills they will need to be successful, knowledgeable, and happy with their hobby. You can apply everything you said too and business, car sales, real estate, or widgets. I would definitely head to your shop with my business. All the best to you and thank you for your hard work and dedication.
Well that was really nice to say thank you
Great video! Your story about clearing a weapon, reminded me of a great little pawn/gun shop where I bought my first rifle. As I was making my purchase, I happened to glance up at the ceiling. The was a large hole in the old plaster. I asked the owner, "what's up with that hole?" He chuckled and said " a fellow came in with a 12 gauge shotgun to sell. I asked him if the gun was loaded. He said, 'nope' and pulled the trigger. That hole was the result. I never fixed the hole, just to remind everyone to check their weapon." That story has always stuck with me.
Everytime I go into a gun store. The employees always treat me rudely. Almost as if they think I don't know anything.
I agree. Ecsp if you just ask if they have certain firearm in stock. Even o er the phone they can't act like they enjoy their job for 30 second
I could not agree more wit hthe trust point you brought up. When i bought my first gun, i brought in my dad. 30 years as a US Army Ranger, and he was telling me about different guns. The store clerk kept coming over, trying to correct points and butt in. I trust a shop clerk, but i'm not buying my gun for speed shooting or to go shooting every weekend for fun. It's for home defense, i shoot it twice a month to keep in practice, and to spend time with my dad, but i did not need all the extra. We left, and went to another store. He lost a customer, because he could not just let us look and talk about what i wanted my gun to be for.
Recently I bought my first gun. I did a research online, narrowed selection on two guns I want. Went to the local gun shop that actually has one of the guns I wanted (Canik) no matter they are much less known than the store from across the street. I'm naturalized American, I have an accent. Sales person was not helpful at all, he was replying questions in a disrespectful way, maybe because of my not familiarity with the guns or maybe even because of my accent. There was no eye contact, I ask the question and he is looking in another direction or doing something else. He was looking down on me. I thanked and walked across the street. They don't sell the brand I wanted but they offered the great customer service. I decided to transfer the gun I wanted to them if I get the gun online. I did that and customer service was even better then. They even offered CCW courses, range services etc etc because I said that it is my first gun. I'll definitely go there again.
Nice
Sounds like that second shop is a really good place to go
I'm in the same situation as you. You can obviously tell that they're trying to avoid having you as a customer. Very disappointed. I'm a naturalized citizen too, currently serving in the Reservist for almost 7 years now. I don't know if it the accent, or I'm Asian, maybe they think I'm Chinese, people like to hate on Chinese or Asian in general nowadays cus of COVID.
@@SteveL11 We are a little afraid to arm mainland Chinese. And also have a hard time telling them apart from the more reasonable kinds of Chinese people. I mean I'm not saying it's fair but surely you understand the fear of being the guy that armed a communist.
Outstanding video.
I’m a retired US Army Veteran who use to teach marksmanship among other things. CALM is the operative word in most situations...well unless a potential customer turns his/her back on you with a firearm...that could be tragic.
Anyway, I have had good and bad experiences in local as well as big box gun shops, mostly bad. What I truly dislike are the people behind the counter who talk down to others who possibly know more about weapons than they do, or tell you what you’re buying is less than adequate or is a cheap gun.
Example....was buying a Rock Island 1911 GI .45. The guy says well if that’s all you can afford I’ll sell it to you...WOW. Little did he know that I had a Kimber Ultra on my belt that I carried every day.
I had researched, reviewed the Rock Island and wanted to see for myself how well they performed. I walked out as the guy was more or less heckling me about not being so cheap.
I purchased the Rock Island and had it sent to my FFL, love it.
Anyway, kudos on your video....wish you had a shop in the state of Mississippi, I’d definitely be a return customer.
This should be a mandatory training video for all employees and proprietors of gun shops.
Oh....loose the hat...lol
Wow he actually said that
A sale is a sale.
I like the hat. He dresses just like me, only I'm about 20 years older.
You are 100% correct. Went to a gun shop like 5 years ago and no one would speak to me after 35 mins. I finally bought my first guns this year. Five since June. And we've taken training classes and I've been to the range dang near every weekend. I also voted 100% pro gun across the board for the first time and joined a local gun advocacy group, MD Shall Issue. Thankfully, I've found a couple other shops.
I’ve had a worker who I’m not even talking to walk up and say, “why are you looking at that? Those are garbage.” ... it was a mosin nagant cossack cavalry model with the tsar emblem rather than hammer and sickle, from early 1900’s. I just thought it was cool since i like older guns and was thinking about its history, but apparently just picking up and looking at a weapon is qualifying to get an unsolicited opinion on what you should or shouldn’t like or purchase.
Dam I hope you got that guy fired
Damn that’s not cool
I just break down the pros and cons of the different choices and let the customer choose
@@CRSFirearms For sure. If you know they are buying something solely because they think it looks cool and they might take it to the range every now and then, that's a much different convo than if they pick up an AK pistol and talk about going duck hunting.
Wow, that sounds like a really cool gun. I didn't even know there were Cossack cavalry Mosins. I would have definitely picked up that piece for a look myself since I love history.
Why in hells bells would you buy that 16th century Russian cavalry saber? You can't mount a thermal scope on it. Can't put a bipod or grenade launcher on it. Can't put a range finder on it. Can't shoulder it. Can't aim down sights with it. Can't even defend yourself against ranged attacks! What's next, you want to look at my 17,000 B.C. hand axe? Pffff!
When i got the lower to my ar build. The gun shop owner walked up with it and started to do the whole "this is a terrible brand i would only ever use...." thing. Haven't been there since. Went to amother shop looking for my cc and had my heart set on a sig. Owner handed me the sig and then layed all of its direct competitors on the table. Turns out i like the way the glock felt in my hand more. Thats the store i will go with my business thats for sure!!
Right on
I went into a gun shop with my wife because she wanted a new gun. Guy wouldn't let us hold the firearm. I simply told him that I refuse to buy a gun i cannot put my hands on. Don't care if it's a Hi Point or a Sig. Walked out and they closed down a month later.
@@krisis8736 wonder why?🤔
@@tobiasreaper3650 no idea other than he didn't want to make a sale. I have dealt with salesman who were beyond rude at shops I've bought several guns from. Customer service is hit and miss i suppose. 🤷
@@krisis8736 I was using sarcasm. Of all things to be rude about, guns are not one of them
I definitely agree about the phone ediquette. I HATE when a business answers with _"hello"._ I have to follow up with... "hello, yes... is this so & so gunshop?".
There is one particular shop that is closest to me with great prices where the employees would ignore me when I would try to ask for some help. I have gone to the shop 4 separate times and it happened every time. I had to go to a different gun store several miles away just to get some customer service. But the funny thing is I was talking to a old coworker, who knows the owner of the gun shop, and I told him what happened. It was kind of funny to me when he was on speakerphone when he called the owner. The owner apologized and offered to help me personally but I told him I already bought the guns I needed.
Cheapest doesn't mean it's the best deal in my book.
I’m sorry that happened to you
And I totally agree I don’t mind paying a little bit extra for a good customer service
How to get you as a sub if you’re not already
I just did
I keep that in mind with every type of service. Any monkey can have goods and most think that makes them, through that fact alone, your best option. Most also get surprised when that ain't enough and it's those people that will suffer the most as digital sales and automated services grow.
I will, and do, spend more but I buy local. I dine where I'm well served. I will make an effort to be your customer if you'll but make the effort to treat me as such.
You not only changed my vision on many customers topics, but my failures as well, subscribed for this vid, great stuff
Glad it was helpful!
My gun shop stories, a guy from Austria (Europe, World Wars not Cangaroos), quite long though
I was offered a beer, while checking if I want to purchase (had to wait 3 days cooldown anyway) my first firearm. The guy talked the me, showed me around, handed me stuff, I could talk to him to check if I understood laws right etc. Was there for 2 hours with only spending like 20mins on my rifle
Visit leading to my second purchase:
I entered out of curiosity as it is quite famous in Vienna. Young employee, early 20s like me, showed me the way to their historic ones. Talked to him for about 1 hour about the rifles there (he even told me about too high pricing on models from importers) and then said "Come, I think you will like this then"... He showed me a pistol, the one I wanted for my collection but never named in our discussion. He reserved it for me instantly.
And my favourite shop so far: After realising I am a enthusiast about historic weapons the owner handed me a few of his own collectors items, told me stuff and so on. Later he even showed me his most precious rifle: A Kar98k, made in Steyr factory (Austrian factory), stamped 04/1945, using magazine parts from older scrapped kar98 rifles, quality check stamps but not ready in time for the military. The factory worker took it home some time where the, found it after his death.
Dude, I fucking love you. I want to give you my business, you have such charisma, and thank you for not being a jerk gunstore clerk. You're actually a sentient human being with reasoning.
Thanks
There is a gun shop near me that everyone swears up and down that they have the best selection and pricing. So when I was deciding to switch my concealed carry pistol I went to the shop to check it out. I walk into the shop and there are gun cases everywhere, huge selection, but there are about 8 guys sitting behind the back counter all just shooting the shit talking with each other. Some of them glanced my way or stated looking at me but kept their conversation going. No one said a word to me, not even a hey how you doing, look around and let us know if you need anything. I even initiated the conversation and they were standoff ish and not welcoming at all. Im not super new to firearms but I'm in my early 20's and it was super uncomfortable and I won't ever shop their again.
Damn I don’t blame you at all
Hmm..is this shop in Washington County PA
@@SofaKingQuick North Carolina. But im sure there are shops like this everywhere
I have never touch to the gun shop before but damn that one sound scary
Very good video. Gunshops used to be few and far between. Now with gun broker and such they aren't the only game in town.The
As someone who has worked in multiple gun shops, it's not the brand new people sweeping you; it's the lackadaisical, complacent gun owners who want to go on the holster hunt or want repair work done to the firearm that they're carrying who are the problem. New gun owners are usually overly conscientious and malleable to instruction, for which I am supremely grateful.
Man I wish I was closer to your shop or any with your attitude and policies!
Thanks
Honestly, listening to him talk, had me in the same boat. Unfortunately, I'm fairly certain, he's no where near me.
@@shadowuaw-0001 Sounds like maybe he's in Wisconsin. But yeah, I'd love to visit his store.
@@talos9351 Yup, too far..
You would have all kinds of new customers if you were closer, our kind of gun dealer.
I am 20 and most guns stores look at me like I'm a 6 year old. Only one store has given me the time of day and treated me like a customer and that is why they get all my money.
Thankfully there are several gun stores in my area (southwest Ohio) and, like anywhere, some are better than others. But there is one I really like going to because the guy is really down to earth and will take the time to go over the finer points of the gun with you. My wife and I had just taken our CCW class and were looking for carry guns. I decided I wanted a compact 1911 style gun in 9mm and that's what I told the guy when I went in. He took me to a gun that was maybe a little more than I wanted to spend (when I walked in the door, anyway) but I decided to at least look at it. Glad I did. It was a Kimber Micro 9 2019 Shot Show special with Hogue wraparound grips and two 7-round magazines and an IWB holster. It was a little scary because I ended up spending about $600 but I ended up with a pretty good gun. I've bought a few guns from him over the years and he knows how to deal with customers. He'll cut up with you but will also go over details when necessary. More gun stores should be like his. There's another store near here that acts like they're doing you a favor by letting you walk in the door. I rarely shop there.
This is very timely. I’m a former Deputy for LA County who did use force back in the 90’s to save my life, but once separated from service due to a melanoma surgery I only had a shotgun and revolver for personal home protection. Recently decided to pick up a pistol, and unfortunately was handled by this kid who couldn’t have been more than 21. They were busy, but he started off the conversation with “I’m off in a few minutes, so do you know what you want”. I told him what i was interested in, price, and brand. He badgered me and patronized me when i expressed any interest in pistols under $1000, and then rushed me to such an extent that I just said “forget it”. Before that revelation, I intended to save $25 On the basic firearms test and presented my POST certificate; and the kid yells out that “we don’t accept copies of POST certs” in an authoritative manner. To top it off, I overhear him joking with another young guy about how they need to tell customers they are out of stock for the cheaper pistols in an effort to sell guns at ridiculous prices since guns are scarce during the government flu. S&W .38 for $980? Semi-auto .22 for $700? I understand the shortage and the panic buying, but I’ll never go back to any of their locations for hiring extremely immature and disrespectful employees. Not only that, but they request more documentation than the ATF requires, which is an insult to anyone that honors the 2nd amendment as sacred. They were making people buy a $50 fishing license to verify addresses instead of accepting utility bills that were opened. Does that make sense to anyone? I Have no problem with the demand creating a sellers market; but claiming items are out of stock to squeeze customers is BS. Rushing people in the process of buying a firearm that may be their future source for defending themselves, and result in either living or dying is unacceptable. I work at a major studio now and I have dozens of neo-liberals quietly asking me where they can get personal home protection firearms since most shops are completely out of stock, and that place lost about 30 referrals from me. I never blame the moron that provides terrible customer service, I blame the guy that hired him. (Management). Respect how you handle your business. Although you’re young, you’re wise and understand Respect. Keep up the good work!
I don't need to waste my time with that: mind sharing the name of the business so I can avoid it?
At a store named Big R here in Illinois . I showed my foid card and asked to look at a firearm ( no problem ) after I finished holding that firearm I asked to look at a different one . The guy ask to see my foid card again ( he just looked at it 3 minutes ago) . I thought at this time that’s strange but whatever. About 5 minutes later I asked to hold a revolver and he asked me again to show him my foid card. That was it, I said have a good day. I went home and ordered a Ruger from Grab a gun . This all happened about 8 months ago. I was there a few days ago and found out the egotistical jerk was fired for to many complaints . Love your videos keep it up.
I think I’ve shopped at that store
Is it in moores li
Speaking of IL I showed my foid card and everything and they would not sell me a gun at Mega sports
Yes the Illinois slave behavior of you can't even look or touch a gun unless you've paid your TAX to the state first. You can't look at a gun without a foid card but you can shoot one in a Illinois range as long a you are with someone that has one in their lane. I'm not even sure if there's anything in the Illinois "law" to even back up that practice that the shops do of claiming you can't see a gun unless you've already got a foid. Funny thing is I can go in with my Wisconsin ID and touch any gun and buy all the ammo I want but the Illinois resident can't unless he pays a TAX first. It's not that the foid even streamlines the process either you still gotta wait for a background check and everything. It's simply a tax. This is why I think a lot of Illinois gun owners have a sort of "elitist" attitude too because they have permission slips. I grew up in Illinois and now live just over the line in Wisconsin. I've seen it all first hand.
Dam
CRS Firearms It was in McHenry Illinois. Had the Ruger transferred to Marengo Guns $15.00. It’s a hike about 22 miles one way but no jerks and while I’m there I buy about $50.00 in ammo .
Nice
It’s crazy how far somebody will go out of their way to avoid dick holes
The first gun I ever bought was in a shop with a range out back. I picked up my gun (a Ruger GP-100 6") and purchased some ammo (.357 or 38spl). The seller behind the counter asked if I would like to rent some range time and take it for a spin. I was like, sure, but he could tell that I had never even fired a gun and had some trepidation. So, he actually accompanied me to the range and talked me through my first experience! I'll never forget that man, and every time I returned to that shop and range, I brought him some fresh coffee or pastries.
It’s like going into a used Vinyl store, clerks often act like they are a different level of cool than you.
I deal with two local small shops. It’s been a while, but when I dealt with bigger stores like cabelas, the “gun guys” talk to you like you’re either bothering them, or you’re an idiot... I don’t care if they have a half off sale, I wouldn’t go back to those stores I didn’t have a positive experience with...
I have one local gun shop that opened last January. Very nice lady runs it. We have had lots of transactions and I enjoy her. before that I was going to gander outdoors for the exact reason you mentioned. every time I went in one of these other small gunshops there is four assholes on me asking me things like how much you going to spend you got enough ammo? One guy would pick the guns up at random present them and dry fire them and then put them back all tactical like. He drove me out of the shop more than once. Then I walk into another gun shop and he started working there. So if I don't go to my lady at Black dog guns and ammo then I go to gander outdoors. gander outdoors sucks because they act like they've never filled out the paperwork before and it takes an hour to buy a gun. Go to a gun show and see how many times you get swiped
Right on
I can't say I can ever recall having a really terribly gun shop experience, but I've been going in them since I was a young boy, my father is also a firearms enthusiast. He taught me about gun safety and handling in the presence of others. I have gone into a shop to look before I had purchased my first handgun and I asked the salesman/owner (knew him since I was a kid coming in with my dad to look at long guns) "what do I have to do to buy a pistol? I've never had one before and I kinda want to buy this" now I admit not a complicated legal question for someone in the industry, but if he had responded with something akin to "look it up" you're right I probably wouldn't have ever gone back to that store, but instead he told me exactly what I had to do and I thanked him for his time and when I got the permit required by my state I came back and bought my first handgun from his shop. Really simple customer service, had I had a more complicated question and he looked it up for me same thing there's no reason to be an ass about a customer question. Likewise I'm a salesman myself and customers as a whole seem to respond pretty well if you don't know something about a product that they have a question about, but looking it up and answering them vs making them look it up makes a huge difference as to whether or not they'll come to you again
Nice
Yeah pretty good guide for customer service
Thanks
Also having a Labrador or friendly hunting dog at the store always helps
i got accused of making a straw purchase when i asked if i could use my dad's membership discount
"DE-ESCALATE THE SITUATION".......HEY MAN I COULDN'T AGREE MORE! THIS SHOULD BE THE FIRST THOUGHT & OPTION OF ANY TYPE OF FIREARM MISHAP OR SITUATION! GREAT ADVICE!👍
Right
Not hold the cartridge above your head announce it to everyone and then put it in a jar on top of your register
Like WTF
@@CRSFirearms hahaha RIGHT
If someone hands you a firearm to clear in a store and a round comes out, no big deal. That's why the employee clears it before going any further. But if you pull out a loaded firearm and sweep the employee or another customer proclaiming it to be unloaded.. no, I can't agree with that. I don't care if it hurts your feelings, what you just did was outrageously ignorant and dangerous. And there's a range attached to our store here, I've seen plenty of ND's from "empty" firearms. Had one who went to put his "empty" gun into his range bag and shot through his bag and into the table.
Here is one for you..... I took my wife to a gun store, I told the salesman that I needed to get a gun for my wife. He went off on me and started drilling me about a straw purchase. NOW.... my wife was standing right next to me!!
What!!!!!
That is so horrible I’m sorry that happened
You should go back in there pull out of 4473 and Point to the back where it talks about gifting a firearm it is clear rules what you canning can’t do that would definitely be a can-do
Almost every gun store has a version of that guy.
I would have just said ok we'll take our money and business to another store. Have a good day
Jack Walter I had the same thing happen to me. Some people have to get a foothold in self-worth so bad they rape any sprinkle of authority they receive... kinda sad.
Thanks FOR THE COMMON SENSE.
Walmart undercutting you... don’t gotta worry about that anymore 😂😂😂
A lot of gun store owners like to neglect the fact that they're salesmen. You're trying to sell someone a gun. That's it.
Right on
Great, practical guide for customer service. Here and anywhere.
Normally when I go into a gun shop I have a pretty good idea of what I'm looking for. I hate those gun shop owners who try to sell me what I don't want, or "This our most popular seller." Just because the majority of people are buying a certain model or caliber doesn't translate into "me too." Call me crazy but I like to research major purchases, no matter what it is.
I couldn’t call you crazy Or I would be calling myself crazy to
Oh man I remember the local gun jockeys giving me shit about getting me a 300 blackout AR pistol before it was SAMMI spec'd calling it a stupid idea with no purpose, saying it will never be standardized, and implying I was one of those psuedo-tactical nerds. This was 2012 or 2013 when the AR pistol first started becoming more widely known when the shoulder thing that goes up meme was born and all the idiots were writing the ATF for their opinions on them when opinion doesn't mean law.
Now they can't keep them on the shelves. Every SWAT and SRT guy I know that has heard of them either wants one or has gotten one, not to mention the legal benefits of carrying a pistol over a rifle in my state. I didn't bother telling them I shot competition and got paid to go to various manufacturers to demo stuff, that we had a collaboration with a high end AR manufacturer, a high end pistol manufacturer and a few accessory manufacturers for a foreign government contract.
This is the same place that not only advertises but also teaches people to cup the bottom of their magazine well with the support hand. Needless to say, I have shopped elsewhere since.
I agree. I had that experience at a Cabela's a couple of years ago. I went there looking for an XD-S and the guy was really trying really hard to sell me on a shield. They had a sale of the performance shield with the fiber optic front and back sights and the ported barrel and all that. I asked the guy what I was getting with it over the base shield because I had experience with the base shield. He was like a ported barrel and fiber optic sights and a better trigger. I informed the guy that I don't care about ported barrels and then he switched to how much better the trigger is then the base shield. When I compared them I did not feel any difference. I was buying the XD-S because I wanted to try something different. I have not dislike for the shield. It is just that I don't do as well with it and I wanted to try something else. And then when I finally convinced the guy that I was getting an XD-S period he was like ok fine and then he reluctantly got me an XD-S from the back. That was the only time I have ever gotten a firearm from a major retailer and probably the last.
@@thefreeman8791 Sounds like the salesman was either driven by personal bias or greed, or maybe both depending on if there is a price difference between the two guns.
Bernard S In that situation, with all the issues the entire line of XDs have, I honk he did the responsible thing by trying to steer you away from said product. But I do get your point, I hate it when someone tries to sell me. 9 times out of 10 I know more about the product I’m looking at than the salesman.
My biggest problem is that if you are younger than the salesman they try and treat you like you are stupid. Often spouting misinformation that can be debunked in a 30 second Google search. Many of them not realizing that a gun enthusiast or prior military or even random people may have more experience or even shoot competitively. My favorite place to buy guns was a pawn shop near my parents house where the salesman was cool and treated me like a person.
Right on
yep!
Was not a straw purchase and perfectly legal in this state, bought an unfired new in the case $1500 ar for $1100. He had the gun for 3 years before l ever met him. He needed $$ and l wanted the gun. I try to buy lightly or unused guns from private parties because l have had too many bad experiences in gun shops and l know what l am talking about w firearms. I am not a felon and have passed DAILY background checks working on military bases.
I hate it when they pull the misinformation bs. It doesn't work on the younger folks who where raised by gunsmiths. One gun store employ found that out from me. I was buying an old trusty M1 Garand made by Springfield back in 42, and he tried to insist that 30 Carbine was the rounds needed for the M1. I had to patiently (very patiently) teach him that 30 caliber was 30-06, Not 30 carbine. He never liked me coming in there again. Sadly they closed a few years ago, great selection and prices. But poor customer service, and uneducated staff.
@@thomaswelks2988 I would have asked him to try and load an en-bloc clip with the .30 carbine rounds.
Just bought my first firearm. A Ruger 10/22 carbine. I did the research and walked in knowing exactly what I wanted. I could even point it out since I could see it on the shelf. When I asked for the Ruger 10/22 carbine, he looked at me like I was stupid and asked if I wanted the Ruger carbine (and he pointed to a different caliber gun) or the Ruger 10/22 (and he pointed to the Ruger takedown). I said I want the Ruger 10/22, but I don't want the takedown, I want the carbine. The other clerk said there was a different Ruger 10/22 behind some other guns which might be what I want. The dude went to it and pulled it (the carbine) out and said do you want this? I said yes that's the one. He then "educated me" that this was not the carbine, but just known as the Ruger 10/22. I said "well, doing my research I've seen it always referred to as the carbine model, but either way it's my first time buying and it's the model I want". I get home, pull out the manual to read and sure enough Ruger has it listed as a carbine. My dad checks it out and his first comment was "hey it's a carbine model!". I wanted so bad to go back and show that clerk my manual. But instead I'll likely shop elsewhere.
@@CRSFirearms carbine has the barrel band, but the barrel is shorter than the other models except maybe the takedown version.
Great vid!
As always.
Thank you 👍
Thanks
You are knocking it out of the park with the quality of your videos latley!
Thanks
Excellent presentation...one of his best!
Fudds behind the counter. I'm Canadian, and a Armed Forces Reservist. I know my guns. I've gone into shops before and asked to see a pistol or AR and I get the "Why would you need one of those?" Speech. We only have one gun shop in my town so I will only deal with the owners or their daughter.
Wow I can’t believe they would give me that why would you need one of those speeches
Probably should try to deal with their daughter if possible . If you hit it right you might get some discounts.
@Steve Delaney just sucks most of them live long enough to see their guns taken away too.
Sold guns for six years as the Sporting Goods Department Manager at a local hardware store. You make a lot of great points. I left the position to join the Army in 02'. My customers loved and trusted me, and I had brought a lot of newbies into the shooting sports thanks to my demeanor and events like y2k.
I too used to offer to make time to meet potential customers at the range to show them how to safely operate firearms.
God bless, and keep up the good work.
Thank you for your service! Thank you for introducing new people to 2A.
When you clear a Marlin model 60, there is always one more round stuck between the tube feeder rod and the bolt, if you dump the tube, then pull the bolt back to clear the chamber a round will fly out like normal, BUT THERE IS ANOTHER ONE STILL IN THERE, pull the bolt again and another round will come out. Those of you who cleared your model 60 and then shot a hole in your floor or roof or buddy, this is why.
Good feed back
My local gun shop Foxworth Pawn in the tiny little community of Foxworth Mississippi. They know I collect unusual guns. Bought 3 guns from them at Christmas. A CVA hunter in 300 blackout an ak47, and a Rugger 10/22. Came in in January to put an ar15 on layaway Gary one of the proprietor said he had something for me to look at. Went in back and handed me a Belgium made Sweet 16. Guess what's on layaway. A few weeks later came to pay on it. He hands me a S&W 10 shot 22 8.5 inch barrel stainless revolver. Sold I need to stay out of there good customer service putting me in poorhouse.
Lol
Nice I love it when you can find a quality shop
Thanks for the comment with info.
I will have to take a short drive and check them out myself.
@@RealDonLarson Whatever you do, do not get into ham radio. They can make guns look like chump change, but you won't care. I do both, all my equipment is old stuff, and I impulse bought a radio and power supply yesterday.
You know you only got 2 hands right:)
@@patriot9455 Kenn, Am ROTFL! Whenever "Mama" (the wife) leaves me "Unattended and Unsupervised" (i.e She takes off for a week to visit with the grand-kids back east) she typically knows that I'm gonna be out "Prowling the Streets" and generally get involved with some "New Hussy" in the form of a Gun, Guitar, or Power Tool! Well, I put her on a plane just 2 days ago, (as she flew in to surprise our grand-son for his 10th Birthday), and just prior to her departure I bought my first-ever HAM Radio (the "hated" BaoFeng, albeit a UV-82HP), along with a "How To" book on passing the Technician Class Exam. We have a young son (22) who's deployed half-way around the world, and he earned both his Tech & General license 4+ years ago. I typically turn down offers from friends re "Trying Out" a new hobby with the standard reply of, "NOPE!! 'Cause I just might LIKE IT, and and I can't afford the ones I already have!!" I really can't afford my current "addictions" (Guns, Guitars, Tools, Dirt Bikes, Photography, and "wanna-be" Private Pilot, so hopefully I'll be able to keep this latest one "under control"! (Yeah, RIGHT!!) (-: (-: ) Thanks for making me laugh!!!!
Thank you! I am an experienced shooter and own a number of various firearms. I've been through more than one NRA training. I have left more than one gun shop shaking my head thinking what a bunch of picks, I'll never buy a gun there; and I don't. I have paid up to $100 more to purchase from their competitors. Same thing with Range Masters. I have been to ranges what are the Range Master is a pick and they loose too. To me it's an example of their incompetence around firearms.
Preach on preacher
I work at a place 15 miles outside of Milwaukee, attempted straw purchases are common here. We get a list of names to deny sales to and surveillance caught one changing hands right in the parking lot earlier this year. A suspected straw purchaser (we'd been warned in advance) a couple weeks ago immediately turned and ran when told she was denied. The police were already waiting outside.
It might not be common in every locality, but we've got a share of it.
I like my local gun dealer and I give him a lot of business but I also like good prices, so I do a lot of business with Buds Gun shop too.
As far as straw purchases, I stopped going to big box gun shops because I always got shit when I would go in with my wife. I have had to point out to numerous shop guys...in Pennsylvania, my wife can buy guns for me and vice versa, because we are spouses. I buy online, it goes to my dealer and while I am on the road for work, she will pick up the gun and it's not a crime. Yeah I paid with my credit card, she did the paperwork.
Right on
If you ever need to just show them the back of the 4473
There’s clear rules in black-and-white they pretty much say you can do whatever the hell you want even if it’s not a family member
I love this guy's common sense approach to life
Look I'm just a guy who loves to shoot aluminum and paper I'm not an expert I don't portray myself as one, I don't speak gun talk and I'm not embarrassed to ask " what does that mean " ... That is until you make me feel that way and yes I've left stores feeling stupid and not appreciated and I never set foot back in either of those stores this is true I walked into both stores one with 700 dollars one with a thousand dollars and both with a smile & a good morning and left with the money in my pocket feeling like nothing ( now this part is my fault ) while being treated poorly I didn't stand up for myself I just said I'll think about and left thinking if I went to a Walmart and asked questions about bread I don't think I'd get embarrassed
I know one shop went out of business that doesn't make me happy I hate seeing people out of work but I do wonder if bad customer service is why
PPCS (Piss-Poor Customer Service) is a HOT BUTTON for me, as I've spent the majority of my life in Sales and/or Marketing, which necessitates polished CS skills. As a potential "buyer" I've had some good experiences and some really, really, BAD experiences, including bad experiences at Gun Stores, where the person behind the counter AUTOMATICALLY ASSUMED that they were smarter and more experienced than the person they were speaking with, and even worse, I've witnessed their condescending attitudes towards novices and "newbies". (I'm pushing 70, bought my first every firearm (a Ruger 10/22) when I was in High School via the proceeds from my Paper Route, with guns having been my hobby since I was 10, yet to this day I still feel as if I've only "Touched the Tip of the Iceberg", re all there is to know about them).
One of my "classic" bad experiences was decades ago when I was looking at purchasing a compact micro-cassette recorder (I did say it was years ago! (-: (-: ) for use in college-classroom lectures. I was considering 2 different models, one priced at $30, and the other at $50. I would have gladly paid the additional $20, provided the higher priced model had features that would be of benefit to me. I thus proceeded to ask the Order Taker (note: this individual was an "Order Taker" and did not warrant the "rank" of "Sales Professional" !!) what the differences were between the two models. Without skipping a beat, "Mr. Helpful" said, "Well, one is $30, and the other is $50!" AAAARRRRGH!! (Walked out without giving them a dime, though I wanted to knock "Mr. Informative" upside the head with some "Common Sales & Service Sense" but felt it would have been an exercise in futility, as he seemed to be quite content in his apathy and ignorance.
On the POSITIVE SIDE, I had a Guitar Teacher many years ago, who always made me feel as if I was only a few lessons away from "Being on Par with Him"! - - Note that this guy had a Degree in Guitar, played with our local symphony, and had won a State Flat-Picking Championship, yet was humble (and WISE!) enough that he was always looking to Train, Educate, Elevate and ENCOURAGE his students, and NOT be an egotistical moron, via letting you know how "dumb" you were, and how "talented and great" he was!!
Thanks for the video, and GREAT ADVICE re "De-Escalate, De-Escalate, De-Escalate!!
This is exactly why I was so nervous going to buy my first gun (and even my second). I even told the employee that I was purchasing my first fire arm, he handed me a 43x and that's it. Just stood there and looked around.
I had even watched a ton of those "don't be that guy" videos but was still a little too nervous to even grip/rack/check the sights out of the firearm. It would have been such a great experience had the employee just ran me through the gun and talked to me and what I should look at when deciding my first firearm.
I always thaught they were idiotic when I was deployed to Bosnia, but a Clearing Station outside the door might be a good idea for a gun shop.
Maybe
A Clearing Station?
@@junichiroyamashita a bucket of sand to point your weapon into as you unload it before entering a building. Like I said, idiotic but when idiots are armed it might be a good idea.
@@junichiroyamashita Take out mag. Clear action, point into bullet trap, pull trigger. Now everyones double sure it's empty.
I fucking love this dude. He knows what he's talking about 110%.
It's funny because I've seen most of the videos that he was using as clips in his video. And I know 100% that this guy's probably got a way better sales record than they do. I've been in customer service retail basically my entire life and I also happen to love guns. One day I hope I can get a job at a gun shop the closest I ever got was working at a pawn shop selling guns there. and yeah you have some really fucking stupid people that come through the door who have no idea what the fuck they're doing but you shouldn't be an asshole to em just because they're ignorant. You can definitely take control of the situation and help them out in a polite and concise manner. This dude hit the nail on the head with this video!
Imagine walking into a gun store where an employee flags not only himself. But you and literally every person in the building with every gun he picks up... yep true story.
I had that happen at a range. I was incredibly uncomfortable.
I'll share my experience for my first handgun purchase. Dealer's don't do this. After waiting my mandatory cool down period, I excitedly went to pick up my new purchase. I was so nervous. The dealer jokingly stated that I failed the background check, my nervousness jumped 10 times (not ideal for a person with minor heart problems), and after I started pressing questions, he finally relented and laughed. It wasn't funny. Don't be that guy.
sounds pretty funny to me... quit being a snowflake and find your inner sense of humor.
@@Smokey420Greenleaf in the moment i wouldn't think it was funny. but i'd laugh afterwards.
@@Smokey420Greenleaf Its funny if its one of your friends fucking with you. If you're trying to do business, investing alot of time and effort and money into buying a gun, you might not have alot of knowledge and experience with firearms and gun laws and you're a little stressed out about it, and the sales guy isn't being a professional and pulling dumb jokes, yeah I'd be pissed. And no it's not being a snowflake.
Happened to me too on my first handgun purchase. I called him a Jackass and his wife shouted out from another room “ he’s on to you Bob!”
@@denisl2760 First gun I would not have been amused. At this point though, I'd just be like "you have to be fucking kidding me"
I have been working retail for a very long time and you are 100% correct on customer service..
Thanks
Damn your attitude is refreshing. There's a store in my area that I've shopped over 20 years. The owner is great but he hires jerk employees. I was an @$$ one day as I left a scathing review about the shop. They treated me like a peasant because I was only spending $200 on ammunition. I'm guessing the commission wasn't as good in $200 worth of ammo vs the line of people wanting to by rifles $600 and up.
Anyway, the owner read my review, fired the employee and gave me cost on a vortex red dot. I upgraded my review immediately and I work directly with the owner if I have issues. Oh, and apparently that particular employee had a history of chasing customers away.
Damn that’s sucks but it’s really cool the owner handled it
I’m not sure if I should apologize on their behalf or say congratulations
The Uber mentality of customers has become detrimental to retail. Not everyone cares about 5 Stars. In fact, negative reviews can drive business to a seller.
Being a jerk is often a sales tactic. Yes, insulting a buyer into making a large purchase is employed. Like, “I wouldn’t sell it to you, if I wanted too. Because is business is that great”. I’d think you’d get an egotistical buyer to go full MSRP, to show up a lowly sales clerk. Or, maybe they might leave bad review on Yelp or something.
It’s a gun store not a Starbucks. No one is going to write your name on the side of cup to impress you.
@@MrHermango "Insulting a buyer into making a large purchase" has to be one of the most inane things I have seen in the last 15 years. If I walked into a store and you, as the sales clerk said something like "I wouldn't sell it to you if I wanted too[sic]. Becaus is business is that great," I'd either ask to see your manager (who would possibly tear you a new asshole or fire you on the spot) or simply walk out without making the purchase.
The egotistical buyer who would go full MSRP "to show up a lowly sales clerk" is a fiction of your own delusions. Nobody, not the hobo who sold enough cans and bottles to afford a box of .22LR, nor Jeff Bezos himself will want to give their money to some idiot with an attitude who insults them.
Stop it man!
You're just making too much sense man!
Respect!🔫💪
Thanks
Spot on. I cannot tell you how many times I was treated like rubbish. And no, I never swiped anyone, never had a loaded firearm, never committed a safety violation, yet some salespersons have that knack for being hostile and unfriendly
Correction if you go to work Cabelas or bass pro shop or any other big box nightmare store you were bound to hear people in the firearms department talking out their ass... I have also seen it firsthand in small gun shops but usually ones that you can plan to be out of business in 6 to 12 months
Right on
I'd say that's true for the most part although there is a sportsmans warehouse fairly close to me and they have 2 employees that are very knowledgeable
Matthew Fox on point 👍🏽
Many businesses GO OUT OF BUSINESS simply for FAILING TO ADHERE TO PROVIDING " OUTSTANDING/ EXEMPLARY SERVICE(S) ." It only takes a SINGULAR " BAD EXPERIENCE" IN " CIVILITY " TO TURN A PERSPECTIVE CLIENT TO BEING A ☝ ONE-TIME CUSTOMER OR WORSE "- NO SALE -EVER !"😒🎓🗽
Took a black powder revolver that had balls and powder still in the cylinder to my local shop to have them taken out because the powder was old and i didn’t trust it. had the gun completely disassembled in a locked case and the guy ripped me a new one because the cylinder was facing him when he opened the case. And to reiterate, the cylinder was separated from the frame.🤷🏼♀️
I have been on both sides of the counter. I am also a retired gunsmith. The ex-military armorer, knows absolutely everything about everything, knows it ALL, is a huge turn off to many customers. They talk down to everyone and then can't understand why their business fails because they have such a wonderful background. As far as customers go, expect anything and everything and just deal with it as it comes up. As a gunsmith, you will get MANY loaded and jammed firearms. When they walk in with a gun in a case, just assume the worst and ask them NOT to take the gun out of the case before you talk some. I used to love selling guns to women. They do not feel the need to act macho. :) Anytime a woman came in thinking about buying a gun, 99% of the time she left with a gun.
Will said
Not sure how I missed this.. Just watched. You are what every small business owner should be.
Thanks
Absolutely agree, I choose my shops by how they treat me.
Dude - you are one young man with a lot of wisdom. I know my way around firearms and know what I want when I go into a store. I hate for a pushy salesperson to keep trying to steer me to something I don't want.
Thank you
@@CRSFirearms Just bought my very first pistol, a Glock 22 Gen4 .40. the staff tried over and over to talk me out of the G22 and tried to get me to buy a G17 9MM instead. the whole deal was very frustrating for me. nice video
@@lonewolfict I love the .40 Cal. While the 9mm is a little easier to control, the .40 (very similar to the 10mm BTW) just has that satisfying thump that let's you know it really means business.
@no name First thing I learned in retail: the most powerful form of advertising is word of mouth.
sounds like my local store "You don't want that pistol you want this pistol It's 2x the price and not what you wanted in the slightest
It's the tough guy mentality. A friend of mine went for a CCW class. A female was in the class. The instructor said, "If you're going to take this class then you better be ready to kill someone to defend your life."
The female left the class. She bought a gun, took time to drive to the class to get discouraged.
If anybody in the world needed the class it was her.
That CCW class could have been the thing to open her mind to it.
"You better be ready to kill?" That's everyone. Trust me, when some psycho breaks into your house, you will fire back. The problem now is that this woman purchased a gun and didnt take the CCW class.
Now shes going to leave the gun in the house or worse, shes going to leave it in the car.
I agree on the part that now she has no clue what to do with the gun since she didnt take the CCW course. But regarding taking another live, thats absolutely not the case. Doesnt matter how fked up the individual is, most people will hesitate to pull the trigger. Not just civilians, cops, soldiers all have this problem. You just do not have the mentality to do so unless you are forced upon or trained.
Agreed they did a bunch of studies on warfare and unless the soldiers life was in immediate danger he purposely missed his targets
Hence the assault rifle
Just make a rifle most effective at rangers where his life is in immediate danger drop the heavy caliber rifles like 308 30 odd six etc.
@@CRSFirearms I like your presentations A LOT and this one especially.
So here, I'm going to try to give back a little of what I can - and I'm not trying to play grammar Nazi - this is because you seem to thrive on good information ok.
Nought (or naught here in America) is another word for zero, ought is anything or not zero - except here where aught also means zero. So the .30 caliber from 1906, the .30-06, picked up the name 30 aught 6. Whether aught sounds dumb or playful is a matter of opinion. I thought it sounded dumb for decades but that's just me. Anyway, that's where the name comes from.
Unless you already knew that and call it a 30 odd 6 because that's how you feel about it in which case, I sound like an idiot. Wouldn't be the first time. Have a good one, thanks again!
Lol don’t worry about it
I think the name just rolls off the tongue better
What I really wish I was there was some sort of standardization of names for cartridges other than NATO decimal point system
@@CRSFirearms Yeah - but you know what comes next with that.
xkcd.com/927/
Being a guy owner, buyer I can say the customer service aspect is HUGE. There's a local shop here in San Antonio I go through, why. Because I was looking for a cheap, but quality Ak. So I went in just to get advice on AKs, guy took about 20-30 minutes giving me his honest opinion. Since then I have purchased purchased 5 firearms through them. Price helps, but customer service is the key.
Nice
Hope to get you as a sub if you’re not already
great video, Man. As a noob, i really appreciated this
Thank you
When I first paralyzed my arm I was buying a pistol for my girlfriend and asked the store owner to show her how to remove the slide. He said if you don't know then I'm not going to show you. So I grabbed the gun and fumbled with it for a second showed her myself and said ok let's go. She said but I really like this one and I said there are 4 other shops within 5 miles and I will buy it for you for 1 where we get treated with respect. I'm not going to say the number but I have bought more than a fee guns since and never went back to that store and told my friends not to go there. I have lived in the same place for over 20 years so just imagine how much money he lost with 1 rude (possibly discriminatory) comment
Dam!!!!!
That was a pretty dickhead move that he did
Sadly, I doubt they gave a shit. Gun shops don’t make much from a lot of guns. Maybe $50-$75.
@@gunsnstuff4040 that guy's shop was run down and it looked like he could have used the money. Now I mostly buy online and pick up at a local FFL who only changes a few bucks to do the transfer
Great points. The other reason for the transfers are the much better prices on line.
Bro I wish every gun store had workers like you 👍
Thank you that’s very nice to say
i have been in many gun stores over the years,,, i finally found one that i enjoy going to,,,, i have spent many 1000s over the past year there because those guys are fantastic to deal with
Right on
Oh how I wish I could shop at your store! I am a new shooter like so many since 2020. I visited 3 gun shops in my state while trying to figure out what would be the best gun for me. I was there to listen to the recommendations but I also needed the salesman to hear me and what my limitations were. The first place kept pushing a (beautiful) gun with a trigger too hard for me to pull. Another place kept trying to sell me a caliber gun that I was not ready for (after having tried several at a shooting range). I did finally make a purchase. I enjoy shooting at the range now. Looking forward to more purchases at GS’s like yours where I am valued and heard rather than upsold or dismissed.
where I live.....all the gun shops that are rude and ignorant to customers don't have much business because word spreads fast. the good gun shops are always busy because of repeat customers
Right on
I'm dying to know what vinyls you have on that shelf behind you
My first purchase was a Henry 22 lever action. I bought it at a local shop and it went like this (I live in mass so our way of purchase is different) I walked in just to see what they had in stock that I could buy on a MA FID, they showed me what I could legally own and I wanted that cute little lever action. They gave me the gun with the action open and said to get a feel for it and showed me where to point it (I've been shooting guns way befor this so I understand common sense gun safety) after that I decided I wanted it and a couple of boxes of ammo. I had to fill out a form and show him my FID. The only part I didn't like was when I finished they didn't give me a box to bring it out to my car, or a lock.
This video is so true lol...very reason I only do transfers. A lot of gun store employees are jerks.
That’s sucks
Maybe not in Wisconsin but right outside of Baltimore. When I worked at Bart’s Sports World in the early 2000 it would have been quite often. We would hear girlfriends trying to buy one for their boyfriends who legally can’t purchase one. Straw purchases were a big concern & we took precautions.
Shooter Jax in Jacksonville Florida has that exact problem with staff referred to in your video. Not being pleasant, being rude, sometimes it seems like I’m wasting their time when I have money in my pocket.
Dam that sucks
Just bought my first gun. Had a great time with great customer service and answer all the questions I asked. I also try to be as respectful as possible as asked what I could do with as it wasn’t my property. I always point the pistol at the ground while looking down the sights.
My favorite gun store burned to the ground about 3 years ago. I've been to 20+ different places shopping around. You're right, customer service is a big factor. I've been lucky. Just recently I've found "Carbon and Steel." A locally operated store, with the most helpful polite individuals that were my absolute pleasure to meet.
Thank you for the feedback sucks about your favorite shop
That’s my biggest pet peeve. When you call a business and they answer “hello” or when you walk in and everyone just stares at you.
There's a so so LGS i get my transfers from that does both of these a lot and I still only go to them because theyre the only place that doesnt charge an arm and leg for transfers. Usually their selection sucks and are mostly out of stock and only carry niche gucci accessories. Some of the employees are not great, but ok guys, but then others I just wanna ask "why are you even working here?" Sometimes, I feel like I'm giving the customer service for them to think I'm a stand up likable guy to even give me the time of day.
One of these days, I might honestly get an SOT and land and start my own shop and range because there's hardly any good ones around me (south tampa bay area)
@@quarterpounderwithcheese3178 ever been to Reload in tarpon springs? it feels like walking into a top class spa
@@quarterpounderwithcheese3178 Do it ! A sot and range will generate a decent income.
I just started my own small business regarding Firearms & training people and I mean I call people all the time I work with lots of other companies etc etc... It when I call them up and they just answer with.. hello?.... Now I have to ask them is this the company named such-and-such do I have the correct number? Okay now who are you? Alright well this is my issue can you please connect me to the correct department? So much can be avoided just like Matt said... You answer with hello your name and the name of the business how can I help you....
.... It saves a lot of frustration on both sides. As an employee of the business and as the consumer.
This is truly a stand-up guy. I suspect he portrays this same demeanor even outside his store in everyday life. You just don't learn this, you own it. Heck, I mean if he ever got pulled over in his car for speeding, he would make the officer feel so at ease, he would merely get off with a warning. God Bless and keep you safe sir.
Wisconsin people are pretty polite.
I have seen both your demeanor, and tact as a dealer, and Batman, within a short drive in NH.
5:36 thats what my father and i have done. When i was under 18 i was the one who worked for the money and new what id want we both would check it out if i liked it he'd buy it, it was mine but it was legally his. It would go back into the safe, when at the range id have mine hed have his (either pistol or shotgun, he got me into shooting clays its a lot of fun). Yes i did tsle them out of the safe alot and make sure they were empty. I just like guns, the things i like the most in life is guns, Copenhagen, video games. camping and riding atvs. Id have my pistol in my room sure, but id never take it with me when i left. Until now, in idaho we passed a law letting 18-20 year olds conceal carry in the city without a permit or anything, now i carry out and about and most of the time my father is with me as i still live at his home. We dont have shootings or anything, what we do have is people coming from other states and countries and killing us. A while ago a crazy guy from Cali shot up a correction officers house when she was hiding a woman and her daughter who he tried to kill, this guy was armed to the teeth no shit he was wearing guns like the guy from boondock saints haha, i knew that officer (she shot him and everyone is okay now) A while back a man moved here with his daughter, wife and ex wife. He ended up killing all of them and the daughters friend, no gun, still hasnt bin caught. Recently just two blocks from my house a Somalian attacked a 2 year olds birthday party and killed a little girl with a knife. Even more recently a young man had his car break down, he left his wife and young daughter to find help when he went missing, now his body was found burned and buried, my sister knew him. Its getting more and more crazy. People freak out when they hear of people under 18 owning handguns and rifles but all of my buddies across the country own them too. have since they were about 16-17 years old. Some joined the military some are wanting too including me. It isnt a matter of gun control its a matter of parenting. We were raised right so we dont do stupid shit lol. Last thing even tho we can carry a handgun we still cant buy one or ammo so idk how that works but whatever ill take what i can get.
.
Nice
Stumbled on your videos *Thanks TH-cam algorithm you did good haha*. I’ve been at a store/range for almost a year now. Long time firearms guys. And i have grew up in and run business that is focused on product service and image for my family. Gun store is my hobby job, but I treat it as if it was mine. I couldn’t agree with you more! You hit almost everything on the head. All the way down to answering the phone. I really don’t get why these gun stores act like this and almost all of them around here do. I can say tho our shop we really focus on customer service. It is a bit different from a regular shop but I think you’ll get that at any ffl that rents out machine guns and works with ppl one on one
Thanks
I appreciate the feedback as well
I have a LGS close to me that I have frequented over the years and always dread going in. They've been in business forever with the same old farts working the counter. They are very unfriendly and don't even talk to each other. If it wasn't for their prices, I would never go back.
You Sir are a businessman! You know how to treat customers!
I'm in my 60's shooting and carrying since the invention of the light bulb!
I go into a "local" gun shop 4 years ago for a polymer pistol. Now, this is my first poly gun. I researched for several months it came down to two and this shop had them both! When I look at the guns one is a full size the other a compact. The "alledged" sales person laughs a loudly says using vulgar language "Hey you're looking at two totally different size guns"! Okay, so what? I'm thinking I'm paying cash what is your #%$&&@# problem? Yep, even Christians have a salty tongue! But, I restrained myself! I politely asked "If this store had another sales person"? The owner came and chuckled "Well my guy is kinda' right can't compare two size guns"???? Huh???? I ask "So I can't compare my .45 military to my .45 commander"?
Enough was enough, I left! Never went back! THEN, I go to another shop 20 minutes away. I young gal starts to wait on me. Shes 23, since I asked her and from my home state CT. We're both in FL. This gal was amazing! What she didn't know she called an older gentleman over and they both took care of me! I bought my pistol there! Totally great experience! Sadly, they recently closed-up shop!
That’s sucks that shop close down
I’ve noticed good shops are far and few in between
Walter Miner that's how it is everywhere I'm in California Bay Area there's not many gun shops around anymore and the ones that are around about two-thirds of them I won't even walk into any more because of the dumbass retarded workers in there I once watched a guy ask for a cleaning kit for his first shotgun that he bought a month before he said it was his only gun and the salesman tried to sell him a $50 cleaning kit for almost all calibers and the guy asked how do you use the kit and the salesman told him you pour the solvent on the brushes and run it through the barrel 20 or 30 times and then you use soapy water to hose out the solvent and then you use the patches to dry the inside of the barrel and then to leave the barrel off the gun for a day or so to fully dry out before reinstalling when the salesman walked away I showed the guy a shotgun cleaning kit only that was under ten bucks and explain how to properly use it informed him to look up a few TH-cam videos for better instruction and do not listen to the guy cuz he had no clue what he was talking about a week before that the same guy refuse to sell 9mm FMJ to a guy because the guy when asked what he was using them for said home defense the guy told him for home defense he would only sell him hollow points there were three times the price of the FMJ and they're only 20 rounds in the Box the guy told him I'm not buying those I want the FMJ's and the salesman told him NO and walked away from the counter to the other side of the store
@@kpusa3278 Darn worse nightmares all over!!!! I do have a funny or idiotic story not sure what to call it? At my range I went to buy a spare mag, way over-priced so I said forget it. But, conversation about spare mags sparked the sales guy. He shows me what he carrys. A Glock 17, a Glock 19 and some other smaller gun! THEN he breaks out his spare mags! He was wearing like coveralls, but nice looking. He had a half a dozen spare Glock 17 mags a three 33 round Glock fun sticks! Then he went into his different
knives, flash lights, etc. He asks "what do you think of that"? I didn't want to sound rude. So I advised him" Just don't fall off a bridge with sll that you ain't swimming out"! He probaly had more ammo in his guns and spare mags than I shoot in a range session! Lol!
Seriously, your point, I've seen/heard sales people tell some folks some actually dangerous things! I heard one person tell someone +P+ ammo is the best in ALL carry guns! I actually openned my mouth on that an advised the customer to read their manual or even better call customer service!
Best to ya',,,,!
Walter Miner Some people are just plain dumb! I work with the public and treat everyone like they are royalty. I never talk down to everyone and give the customer what he/She wants
@@michaelmatyas4829 I was in Construction 40+ years. Probably 30 or so years in management. I negotiated contracts, constant communication with customers. Now, we are addressing millions of dollar contracts. I dealt with some of the worst! But, they ARE the customer!
Best to ya',,,,!
Great video. I only go to a select few shops due to the people there. Their helpfulness and enthusiasm is what keeps me going back.
I hate the way you get treated in some gun stores. You get treated like a pos for wanting to spend money there. Oregon Rifleworks in Oregon is NOT like that. Best store I’ve been into. Always welcoming and ready to help without any judgment!
Right on
Thank you for making this video I have worked in many gun shops around my city and am aware of this bad attitude a lot of my former employers had to customers. I agreed with everything you had to say. As dealers it is our duty to educate, not ridicule
Right on
Hope to get you as a sub if you’re not already
Tried supporting my local gun shop here in Kingman, AZ. Owner follows me around like a poorly trained asset protection guy, gets visibly annoyed if I leave without making a purchase, charges MSRP or more for most guns and, just recently, charges $90 transfer fees now to non-permit carriers. I bought my PX4 and had it transferred through them when I first moved there and it was only a $25 fee. $90 is just crazy. Next purchase will be online and probably transferred to a pawn shop in town if they okay it.
Also, great videos man. Only been into guns for a year but I've looked to a lot of your videos for knowledge. I appreciate it.
Thanks