Honestly, if you're an adult and don't know how to diagnose and repair your car, you deserve to get scammed, it's not that complicated. Nobody wants to get their hands dirty but you avoid this nonsense.
I 100% believe what he said is true. The Canadian Tire "mechanics" are just drop outs or techs that can't get anything better. They gave up in life and since they are protected by CT they can't do wrong. Pay the extra money and go elsewhere. I took my car in for tire replacement... it took them over 2 hours to replace 4 tires on rims and when I got them back the the idiot machine tightened my locking nuts which stripped them. There are some good mechanics that work at Canadian Tire but it's like looking for a needle in a haystack.
ALWAYS REMEMBER, There is always someone somewhere that do something a little bit worse and charge a little bit less and those people that consider price alone are this man's lawfull prey. Most mechanics or so called techs at Canadian Tire work there because they can't find a job anywhere else. A good mechanic who is proud of his work would not work at Canadian Tire.
I like canadian tire for tools and hardware/supplies but I would not take my car there. They upsell and overcharge because they are a big company and need to return profits. Go to a smaller shop with an owner/mechanic or just a few people.
Only take your car to someone you trust. Canadian tire is one of the worst. They charge mechanic rates for all work done. And the kids doing the work on your car only make minimum wage. Complete BS.
I have heard so many stories about overcharges, or unnecessary replacing of parts... that is not joke. It is a shame that a canadian company has this reputation.
Buy your parts at Canadian Tire, but NEVER let the "mechanics" touch your car, not even for an oil change. I once went in for a set of tires and an oil and filter change. I asked for the cabin filter and air filter to be replaced as well. Service lady comes into the waiting room to tell me there would be an $80 labor charge to change the air filter. When I asked "why?" she said it's because they would have to disconnect a bracket connecting the front of the engine compartment to the side of the engine compartment. 1 bolt. $80. I said no thank you I will change the filters myself. 20 minutes later the service lady came back out to tell me I need a new serpentine belt. I said if your mechanics need to charge me $80 to take 1 bolt out to access the air filter, I won't trouble them to change the fan belt. So later on my car is ready. I hop in to drive away and immediately need two arms to steer. I got out and checked the new tires. The cold rating for the tires was 44psi, but the tire mechanic at Canadian Tire only felt it necessary to put 15psi into the new tires. Not only that, but one of the new tires was the WRONG SIZE. I've never been back and have found a trustworthy mechanic elsewhere.
I've been a mechanic for 25 years, CTC is right in recommending a new hub assembly. If it was loose, it is wearing due to metal bearing fragments grinding away at the bearing surfaces. Yes it can be tightened in some cases,, but that will only delay the fact that the bearing is bad. I'm willing to bet that this said hub assembly was replaced within 5000K of being re-torqued.The wheel alignment suggestion is for their own protection when these people claim tire wear after the job was done. I don't work or like CTC, but I see nothing wrong here.
On a side note, this guy is convinced hub bearings don't come loose unless loosened with a big wrench. LMAO, Naive people with an agenda like "who would be responsible?" ...Hey dumb ass, you're responsible for not properly repairing your vehicle as was suggested to you. SMH.
how exactly do you retorque a front hub bearing like he said the next shop did? lol The axle nut yes, but Canadian tire wasnt saying his axle nut was loose, I 100% believe Canadian tire would of retorqued that nut if that was an issue they knew about. This whole video lost all credibility for me when he said that. Its obvious this guy doesnt have a clue, so who knows what really went on.
it is not so much that the mechanics are the crooked ones, i am a mechanic and i worked at a canadian tire, and it was THE MANAGER that pushed me to sell unecesary parts to the customer, i was in SHOCK when i was told to sell, unecesary parts, " they have the money " was my manager at the time, i was fired not to long after, for not "playing ball" , accoring to the manager, i am over qualified and not PLIABLE, management gets huge performance BONUS , all CTC are competing who makes more money!!
Rule of Thumb: Canadian tire is great for tires and batteries. But never bring your car to CT, unless it's the only shop in town, and you have no other option. Find a good local mechanic, take it to the dealer, or become a DIY person. I used to work at one of the Distribution Centers, and we received monthly reports of customer complaints from across Western Canada pertaining to auto repair.
This has gone on with Crappy Tire for decades. They almost always find something that's "loose" and it ALWAYS needs "replacing". I actually caught them in a lie once and they threatened to call security on me until I pulled my camera out and showed them I had filmed it. I watched as a guy fixing my brakes threw a caliper pin in the garbage then told me I had been driving without it. Knowing how they worked, I had started shooting the job through the window from the second they took my wheel off.
I just had my winter tires swapped last week for my all-seasons, mounted on rims. Two days later, I noticed a rumbling noise coming from the wheels. The next day I took my car back to the Canadian Tire garage for them to check the noise. After 15 minutes, the manager said part of the brake was rubbing the wheel, and they straightened it. I drove my car a bit, noticed the noise again, then took it on the highway for further testing. After 5 km of driving at 100 km per hour, the rumbling got very severe, and then my front wheel fell off on the highway. I was able to pull off to the side, wait for the CAA, and then be towed back to the Canadian Tire garage. They have to replace the wheel, tire, brakes, etc. All because some dummy did not do his job properly in the first place, and did not even do it when asked to check. What a waste.
searchers Got new tires there and they over inflated them buy 2 psi not a big deal but still wasn’t what the car recommended. They inflated them too 32 psi car needs to ride on 30 psi so I had to let some air out. Again not a big deal but you think they know the right psi for every car.
Any shop that does not let me watch work being done, I don’t go there. Last time I went to a Canadian tire to fix my car was like 20 years ago. When you’re too nice, you will get scammed.
The tech at CT shook the wheel (like any mechanic will do) and the wheel had wheel bearing play. Once a car is driven on a loose, serviceable wheel bearing, the bearing races WILL be damaged and the bearing will fail shortly after. The guy at Suzuki who just "tightened it up" probably replaced that bearing 2 weeks after. I work at a Canadian Tire Service Center and we take pride in our work. I hate when people assume we rip them off, because they just don't fucking understand how things work.
I've been ripped off so many times by garages (not Canadian Tire). I took our car in for brakes and the garage said that the calipers needed replacing too. I told them to go ahead. Next oil change, a few months later, a different garage told me that I needed new calipers. I told them that they were just replaced, and he said that they look like they've never beer replaced. Who's lying? Canadian Tire is great when something goes wrong suddenly and you can just take it in on the spot, even in the evenings and Saturdays. Finding a good mechanic is hard, but I think I've finally found one. Three other of my family members go to them, so I think I'll be treated well, or they lose all of us.
+CraigTube There are lots of good mechanics out there, I go to a licensed kind of back yard mechanic. There are lots that will overcharge you or just won't do the work correctly. I find it's best if you go to a place that will do an estimate (it can cost more or less than the estimate) than a place that quotes you a price for the job and it costs you that no matter what. With quotes you will end up spending more on your car almost every time. Big garages and garage chains charge typically about 100$/hr and give the mechanic about 20$/hr (if they are fully license; if not they could be earning as little as 11$/hr.) A fully licensed good backyard mechanic will typically charge about 60$/hr and do the work in less time than the Canadian tire staff as they are more experienced. Canadian tire charges out the ass for their labour and you can get better mechanics to work on your car for less elsewhere, hell if you asked the guy working on your car at Canadian tire for his number in case you had anything goes wrong so you can get his work cheaper that what Canadian tire charges, he likely would if he has his own tools.
This kind of garbage goes on at many garages, and not just at Crappy Tire. I drove my car to an owner operated garage (which shall remain nameless) last summer for an oil change. After 30 minutes, the service advisor called me into his office. I was told that all my tire rods, the front brakes and three tires needed replacing. Worse, this person told me that I should not drive my car out of the lot - the wheel would fall off. And the advisor wanted to contact my boyfriend about the pricey car repairs that were needed(?). I may be a woman, but I am not stupid. Needless to say, I have driven my car since then. The tire hasn't fallen out. Now that I need new front rotors and an oil change for my 2009 Dodge Calibre, I will stick with my regular mechanic in Mississauga. He's honest and does not upsell.
+NinjaB3an Shall I clarify that the service advisor tried to sell me the whole front brake system rather than certain components such as pads or rotors. Lesson learned: take oil change offers with 40 or 50 point inspections with a grain of salt. Once your car is on a hoist, the mechanics will find something else wrong with your car - even if it doesn't need it right away. Get to know your owner's manual, and get a second opinion if something seems fishy. Don't let anyone call your life partner - that is the oldest trick in the book. It assumes that women know nothing about cars, and need a man to drill a sense of urgency into their empty little heads. (They'd be surprised!)
Obviously a dealership would have a better understanding then a new mechanic filled auto shop. Their customer service is absolutely terrible. Product wise their fantastic, people wise comparable to Walmart.
Canadian Tire auto shops are a joke in my experience. I use them only for small things I need done in a hurry due to convenience. Most recent experience, I had a car safetied and was told that it failed due to outer tie rod end that needed replacing (among a couple other nit picky things like one out of two license plate bulbs being out). I checked and there was no issue with the tie rod aside from being old (boot was in good shape, no leaks and it swiveled freely). I changed it anyway just to get the damn safety. Another occasion years ago I went there for a quick oil change. I watched as a young "technician" was finishing up. He slammed the hood shut but it wouldn't latch. He kept slamming it over and over and then realized he'd left his tools in the engine bay. Yet another time I went to get a tire patched. On the drive home a wheel lug nut completely fell off! I could go on and on about incompetent service, being told I need to replace parts which I personally had just replaced, etc...
Canadian Tire shops should be avoided at all cost. The only reason they have stayed in biz is simply due to the horrendous mark ups on their crap products. I worked for the freight company that used to have their contract for damaged goods being returned and all their incoming overseas containers. All they sell is heavily marked up junk made in China with approx 1,000% markup. Next time you need a part for your car look online for a USA supplier and you will be astonished at not only the price difference, but its the same aftermarket manufacturers! Canadians get scammed in the autoparts arena, even when the parts are OEM from your brand dealer...
nothing wrong with Canadian Tire been takeing my cars there for over 20 years never got ripped off they do a good job and cheap and i know all about cars so i tell them want i need and what to fix they do
Ohh... So you " know all about cars " do you ? So why don't you fix your own damd car if you " know" so much? Christ. You don't even know about proper grammar !
Canadian Tire tried to scam me too. They said there was something broken with my car, and I took it elsewhere to get it looked at. No problem. Dont EVER go to Canadian Tire for any auto care, ANY.
So the unsaid insinuation is that Canadian Tire loosened the bearing...I'd be interested to know how much after this a code showed up for faulty ABS as that is what will show on the dash when these bearings go. A loose bearing usually refers to it's preload and not the torque of the nut.
Canadian tire does not even employ real mechanics. I'm a mechanic myself and the shit I've heard people get scammed out of at that place makes me want to slap someone. Never trust any clown working at Canadian tire, or even most people in the auto industry. They all try to upsell you and scam you out of your money.
I know a guy that used to be a tech for Canadian Tire who basically confirms what you say also he had to take training that was basically about up-selling parts weather they were needed or not. He since has quit working for CT due to all the cheating of customers he was a witness to.
I'm lucky to have found two small shops in my area that I can trust to do work on my cars. About the only drawback is that neither of them is familiar with 4x4 systems.
I had the same sort of thing happen to me about ten yrs ago at Canadian Tire in Hamilton. I could not afford to get it done and drove home 12 hrs and our mechanic at home said there was nothing wrong with my brakes. We had that truck for yrs and never did have to replace what Canadian Tire said had to be replaced. Shame on them.
Canadian tire are crooks! I took my car in and stayed by the window where I had a clear view of it. The manager came to me and said I couldn't stay there and had to go to the waing room..more like the getting screwed room...so instead I went outside by the garage door which was open,being during summer.where I also had a clear view of it...the a-hole actually came up to me again and said I had to wait in the waing room.I told him to put my car down right away and left. The mechanics get more than double of the commision of the parts they install if they pass a certain quota..this was told to me by a former canadian tire garage manager.
I've had several wheel bearings changed over the years. When the mech at Can Tire said it was loose what he mean't was that there was a play a movement in the bearing, If its not solid, it then cannot be aligned. To know if a bearing is no good is very tricky, Road noise during turns is a good indicator. Complete removal and check of the bearing is the best way. You weren't being scammed. The mech felt some movement and decided to recommend a change thats all.
A lot of mechanics are like that... Midas is bad too. They can't even put a tire on properly. Good and honest mechanics are very hard to find. And they're usually cheaper too. Compare a Midas $650 quote to another mechanics $250 quote. No exaggeration.
I use to work as a Auto tech . for Canadian tire they are bunch of scammers its due to the pay system which is flat rate you dont make money unless you scam people its just sad.........
This "news" story as presented here is told by one side only, and is full of incorrect / ignorant statements. FACT: You can't just "tighten up" or "re-torque" a wheel hub bearing, it is hydraulically pressed into place. No bolt or nut affects its mounting or function at all. Any person with even a tiny bit of mechanical knowledge / experience knows this. So, you have NO right to be upset that a mechanic did not offer to do this, and you should NEVER deal with one who claims to have done so. If the bearing is failing, then the correct procedure is in fact to replace it, then do a wheel alignment - end of story. Of course, the wheel hub itself has several bolts / nuts holding it to the vehicle, and also to the wheel. The big nut that I think (?) you claimed was loose holds the hub onto the axle. Tightening that will not fix a bad bearing - different problem altogether. Plus, that is not something that is even touched when installing new tires - there is no need to do so. I have no idea (and neither does anyone) if that nut was loose before the car was brought to Can Tire, but it seems quite probable. It is very possible that they mistook the play for a bad bearing (common) instead of a loose nut (rare), but that would certainly have been discovered during the bearing removal if they had been authorized to proceed on that. Also, whether or not the bearing needs replacing in the early stages of failure can be somewhat subjective. A wheel hub bearing can fail internally very gradually, starting with tiny amounts of play and eventually a growling/howling sound long before anything catastrophic happens. You may not even notice unless you get the car up on a hoist, which is an excellent time to check. Which of course is exactly what they did in the first place.
as long as you didnt pay the product the price can change however , if the price on the sign isnt the same as the price you where billed for there is a rebate that can be had ( even if price is lower)
i needed the exhaust pipe welded they said they don't have any good welders ok. so i did a temporary fix a week later my mechanic did the job. a week after i had gone to canadian tire i did my oil change (doing it for 15 years) the drain plug was loose i did not need a wrench. can't prove it but i think they loosened the drain plug
+Yi Zhu was just going to say something there, its to bad uneducated media has such a strong influence on people, Ive been working in a shop for 11 years, oh well I guess he will be back at Suzuki with worn out bearnings/races one day lol
Canadian tire Brandon mb I took my 2010 Mazda 3 for oil change after that my car engine is shaking and I ask what happened they said nothing everything's goodbut my car steel keeps shaking
I've experienced a similar situation many years ago. Took my car in for a drive clean test and they told me that they couldn't connect to the computer and they would need to do an electrical diagnostic test first which would cost something like $80 on top of the $35 for the drive clean test. I was told by the service advisor that most of the time they would find the problem and correct it. It was after he said those words I suspected he was full of shit and just trying to scam me for more money. I told him not to touch my car any further and that I was coming in to pick it up and not paying them a dime. I then took my car to a Ford dealer and explained what I was told by the "crappie tire garage". The Ford dealer had no problem connecting to the computer and just to be sure their technician even used an aftermarket OBD reader tool (not there usual Ford equipment) and still no problems connecting and communicating with the vehicles computer. Now the thing was that Ford dealership didn't do the drive clean testing at their location but they booked me an immediate appointment at a place just down the street that did. I arrived there, was taken in right away and in no time my vehicle passed the drive clean test with no issues whatsoever. So my final bill was $90 to the Ford dealership for diagnosing that there was absolutely nothing wrong with the OBD connector or computer and then $35 for the test. So the next day I went back to the crappie tire and very loudly, so everyone around couldn't help but hear me, told them they were a bunch a f...ing scammers. Mark my words folks "If you haven't already been scammed by a Canadian Tire garage, you WILL be scammed eventually if you keep going back. I guarantee it." Since then I have never gone back to any Canadian "crappie" Tire location for any vehicle service whatsoever.
I know they did it to me once and I never went to the auto department again. I had a 4x4 ford half ton that needed shocks , now I'm part mechanic because I'm poor and half to be. So I new what needed to be done before I went in ,I needed 2 shocks and he goes out back and comes back in and says oh you need all four. To which I said what four needed replacing cause as I told him there are 6 shocks. Even the guy behind me started to laugh. I took my truck and went else where. This happen 20yrs ago.
Has anyone noticed that he's talking about a bearing? I was under the impression that they were a replaceable part and not a serviceable part. Isn't he then talking about some sort of bolt after?
We had gone to C T for an oil change on a 6 month old car and when the car was ready I let my wife deal with the technician at the cash while I remained in line.He proceeded to tell her everything that needed replacing. The moment I stepped forward to inquire about this he apologized saying ``wrong bill ``.
Poor quality products Unknowledgeable staff (if you can find one) Poor customer service Illegal business practices Lack of ethics In short, what's Canadian about Canadian Tire?
Your Suzuki dealer just made another judgement call on the bearing. If he didn't actually remove it then he is also just guessing. Re tightening I'm sure didn't do anything. On the road test he heard nothing? Did you hear anything? Its very very tough. Usually if you are in doubt, for just 80 bucks you change it.
Never buy tires from canadian tires, never never, warning, no warranty at all even if you buy their protection plan plus, they make a lot of excuses. even if u have your car dealer inspect n prove the tire manufacture defect, they only warranty u (will never have your tire replaced) n the manager is very impolite n spoke rudely. Horrible customer service.
Cost-co has a nice service if you're a member, there's a list of services provided if you get the tyres and wheels from Cost-Co and have them mounted. I've been enjoying the 2-3 years of free Nitro fill-ups if the tyres need topping up as I switch and rotate my own tyres. Where it counts is as long as you bought all products from Cost-Co they will guaranty and stand behind their work as well the added list extra of services is nice (go to their website for details)
went to a gm dealer, and was told my transmission lines were leaking and should be replaced, there estimate $1300.oo plus tax. total length of tubing less then four feet also this is a a big problem that they are aware of for years. went to local trans shop truck needed nothing.
An email from a friend, "I wouldn't take my car to Canadian Tire unless it was an emergency and I had no options. My son worked there when he was at school and he told me there was a lot of people there that did not care and couldn't find a job or hold the job elsewhere. He lasted about 6 months and then he got the hell out. He's been at auto Subaru now for a few years and finds the technicians much more accountable and committed. I would suspect that that would be somewhat similar at most dealerships versus Canadian Tire who is not involved in selling vehicles and that kind of stuff".
Just looked up the torque specs for my car. The wheel hub is 72lb pounds and the Axle nut (which is likely the nut he's talking about) is 242lb pounds. I've replaced wheel hubs on my old car before and it takes a huge amount of force to loosen that nut which I think is a 36mm nut. At my weight of 210lbs I can stand on a bar a foot long attached to that nut and it will not move.
There is the possibility that the hub bearing was worn out a bit, but it may not have needed immediate replacing, as for the alignment, i know none of my vehicles have needed an alignment after replacing a bearing but that may differ by vehicle. I used to work in a garage and if we found something even slightly worn out or damaged we would point it out and ask if they wanted it repaired, it wasn't us trying to scam it was us informing you of a problem before it became and caused bigger problems.
As a mechanic the requirement of a wheel alignment is wrong when changing a wheel bearing. Changing a sealed wheel nearing unit does not effect the camber or toe and if the knuckle needs to be removed for a pressed in unit I've always scribbed the knuckle to strut and install back in same position. Then in a pressed in bearing I recommend a wheel alignment. The wheel nearing nut being loose happen but only 1 of a hundred and almost always the bearing is on its way out when loose. Not many people will fork out $50 to put a car on the hoist to tighten a wheel bearing nut and then pay for the replacement bearing when it's confirmed bad. In this case I Have to side with Canadian tire.
That's stupid... Hubs wear out all the time.. Even without you noticing and they can't just be tightened, they need to be replaced. Canadian Tire didn't do anything wrong... The Suzuki dealership is probably no better then Canadian tire... They probably didn't even check
You're either on glue or you work there if you don't thing the CT garages rip people off. They're the worst ever and you sound like the perfect victim.
ArcticCatsRock Maybe you're just taking this old guy's words too literally. It sounds to me like CT tried to tell him his bearing was shot but was really just a loose axle nut. After taking it to Suzuki he continued to call it the bearing/hub when he or Suzuki should've referred to it as the axle nut. Also, when a wheel bearing goes bad you absolutely will notice it nearly 10 times out of 10 due to vibration, noise, shimmying, etc. It may not be obvious when it's just starting to wear but when it becomes a problem you will definitely know it.
Kobayashi Maru You're right when you say you will notice it when it gets bad (humming vibrating etc...) But a good mechanic will notice play in the bearing before it starts to hum and get bad if its on the hoist. If you let it get that bad, you're only going to be wrecking more parts (tie rod end, ball joint, CV axle etc...) Even if the mechanic WAS wrong, it doesn't mean every Canadian Tire is a scam, the mechanic could have easily made a mistake and not realized that the axle nut was loose, or it could have been one of the tire installers that were checking for play, who don't have much experience or knowledge when it comes to working on things other then tires and oil changes. All I'm saying is this guy is in the wrong for bringing it to the news saying that they are "scamming" when it could have been something that a mechanic may have just over looked. This comes from experience of working on cars.
4 month ago i took my car to a canadiantire in Montréal to change my tpms sensors. After the install they told me i needes new front struts because they where supposely leaking. They also tol me my car needed new coolant and transmission oil. Well i declined all those repairs and once i was out of the shop i checked my front struts and they where wet so i decided to order them online. When i got the new struts i checked the struts on my car and they where all dry and my suspensions is stiff and nothing is leaking. And for the transmission oil and coolant i am doing it my self because the total price canadiantire is asking todo the job is over 1600$ plus taxes. For exemple the struts cost me 420$ obline and they told me in the estimate that the job will cost me 1000$ + taxes for parts and labor thats over 550$ on labor alone. Ps i got a toyota matrix 2011 to change my struts takes at max 1hour. Dont go to canadiantire todo your car repairs.
I was traveling last summer, clutch cable on my Saturn came undone in a parking garage in Toronto. Used my CTC road side assistance and had my car towed to CTC. Rented a car and came home to Ottawa. Talked to the good people and they said the cable was not the problem but the symptom and recommended a $1600 clutch replacement. 6 Months earlier I had replaced the clutch!!! Then they could not source the cable everything in Toronto was on back order, I called a wrecker and had one sent that day.
Did you know Canadian Tire is not a member of the BBC- Better Business Bureau in Regina, I wonder why, all I know is don't take your car there for SGI Safety they estimated the repairs would cost $2400.oo, other shop across the street from CT did it for less then $250.oo, I reported them to SGI, Got nothing but BS form SGI inspector Larry.H not his real name.
Not only the car, but when you purchase items you see they add 3.45/ 5.00 and when queried, the. manager/ supervisor said it is from the vendors. Very sad, because this is one of the few Canadian stores we have left . This is an added amount to your bill.
You are correct sir, At Canadian Tire we serve our customers right, some Automotive departments are bad though it all depends on the manager of the department and what their standards are
Mike Hunt Sir, It all depends on the GM and Dealer also manager of the department I've seen some pretty shitty auto shops with Canadian tire but there is some really great ones too
Hi there. Canadian Tire told me that my car A/C lines needed to be replaced, at a cost of $1200. The Hyundai dealership vacuum tested the system and it was fine, just needed to be topped up with refrigerant (cost $200). I have been driving over a month and it works great. Cheers
The business model seems to work as folloows: 1) Advertise competitive prices for basic maintenance operations; you bring your car in and you receive a call not too long after. 2) Over the phone, you are offered a range of (high margin) preventive maintenance operations; safety concerns are evoked and it makes you feel guilty for your passengers and the public in general. 3) If you refuse the preventive maintenance operations, it will stay in the file associated to you car and will come up everytime you visit a CT. 4) If you keep on refusing the preventive maintenance operations, they may eventually refuse to provide the basic maintenance operations; the logic being that the basic maintenance operations are not effective unless you perform the preventive maintenance operations. Low profit margin clients are not what can keep their share price healthy: they need to squeeze the most out of every client, even if it means providing unnecessary services. Let's be fair, it is certainly not only CT that does business in such a way ... the problem is likely bigger than CT.
I don’t know about everyone else the one in my city actually dose good work and have never tried to sell me extra work. They will ask if I noticed certain things and tell me it dose need replacing but not right now. Like most things it will ware out but it’s not dangerous yet. I guess it depends on the workers and the city.
took my F150 in for brake issue. After picking it up I lost my brakes coming down a hill. Two year old daughter in her car seat, absolutely terrifying. Went through an intersection and had to run up a curb to stop. Ultimately found out rad fluid had been put in brake lines. They accused my husband of doing it...involved ombudsman and all work was done for free
I made 2 mistakes on 2 seperate instances with 2 different vehicules by taking them to Canadain Tire. First time they changed the tires like i asked, but damaged 2 brand new ball joints. Vehicule had just been certified and mechanically fit a month prior. They were popped with a screwdriver and the marks showed very clearly. The second time was to find a power steering leak. It was dripping when i brought it in and came out like the Exon Valdez. They took no responsibility at all for anything.
It's best to find a mechanic for your car like you would find a doctor. Trustworthiness is the most important quality in a doctor and mechanic. I shop at Canadian Tire, but won't use their auto services. I had to replace my headlight bulb. CT said it would cost $67 labour. My son did it for me in 1 minute.
Never use Canadian tire auto service for more then a tire change,. Even then check your lug nuts after. They employ inexperienced kids and lazy adults, that can't fix something if they can't look it up and you tube it
james hardman Got new tires there and they over inflated them buy 2 psi not a big deal but still wasn’t what the car recommended. They inflated them too 32 psi car needs to ride on 30 psi so I had to let some air out. Again not a big deal but you think they know the right psi for every car.
At 16 i learned three things #1 You pay for anything in life you don't know about or to lazy to do yourself. #2 If you don't know about something you read about ask about and look at it #3 Thank you CANADIAN TIRE for trying to charge me $895 to install a $58 part I ended up buying a Haynes manual for $23 and installing the part without a shop or airtools in half the time told
A friend of mine went to canadian tire on a saturday when his car was having idleing and stalling problems,they have all their techs looking at it for and hour and a half.Told him he needed a new $600 dollar computer and sent him away with the problems after giving him a bill for $147.On a monday he went to a local garage the mechanic was told what canadian tire said ,after listening to the car only 30 seconds told him it's not your computor its youe distributor.The garage changed it 15 mins.
When I was a grad student in Wpg., my old VW suddenly needed a new battery. I went to a Cdn tire store. The clerk wanted my address. I resisted strongly. He insisted it was required for the warranty. I gave him the address. Went home, put the battery in, car was fine. The next morning, I came out at 0730, car would not start. Opened the hood and the battery was gone; no wonder he so needed my address. I did go into their Toronto garages a couple of times, but in both cases they were sleazy and I never again would let them near any car.
my husband has been a mechanic for almost 30 years and he hates canadian tire. The mechanics work on a commission basis which leaves it wide open for abuse.
You are so wrong. The bearing hub nut comes loose all the time. In most cases it will need to be replaced. Even if you tighten the bolt there could still be damage to the bearing. If that poor mechanic tightened the nut it could of even made the condition of the wheel bearing worse. Cbc should have had an expert with them to verify both sides of the story before bashing anyone's side. (What else do expect from a publicly funded organization that employs people like Jian Ghomeshi.)
I don't support CTC, but if it is a front wheel drive the bearing and labour costs quoted are realistic, as is the requirement for alignment. I have found loose wheel bearings with older Camry's and have tightened the hub nut and they failed shortly after since the bearings spun on the hub and wore the hub. Considering the fact that this may be a safety concern why should the tech. take a chance which will be a comeback? Damned if you do, or if you don't with the motoring public...
This is the exact same story which happened to me. Needed new tires on my 02 Dakota, they told me the driver side bearing was done which means they couldn't align it. I looked at the supervisor dead in eye and said "Go fuck yourself" because I just changed the entire hub assembly 2 weeks prior. Got home and checked it, perfect condition. It was a Timken brand btw. Canadian Tire is a piece of shit.
IN canada collages teach you how to make money and find problems teaching young people to overprice parts and get extra money on hrs too so shop around and bring your part to the mechanic you will save lots .
believe me canadian tire vancouver richmond n3 did the same to me ,,,i get ripped off ,,,,,so bed how came big companies do that to regular customers,,,and i still have all the prouve ,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
I have a coolant draining and Canadian tire quoted me 1000$ for repairs. Lots of repairs including water pump change, timing belt old, air cabin filter, calliper clean, etc. 1000$!!! I said I will contact the car make first to check with them the price. I only paid 34$ for inspection that day. I will get it check from someone else first cos idk if I need all that.
The Canadian Tire auto team in Kitchener at Sunrise Plaza is great. Never had an issue even when I've asked them to check things that might need repair/replace. Fast service, friendly and never a hint of anything sketchy.
Do you realised that CT caught the problem in the first place and it would have been YOUR fault if the problem had not been fixed and someone got hurt. I am a mechanic and the standard procedure is to replace the wheel bearing because if the axle nut has come loose and you drive with it that way it will cause internal damage, if you tighten the wheel nut it is only a temporary fix and the bearing will have to be replaced in the near future.
I've given them so many opportunities to prove they are competent and therefore honest. Use them mostly now for e-test. Last week told my sons car brakes were 'metal to metal'. Pads and rotors were fine, they just literally made that up. Good friend was told she needed new struts. Went back to the dealer for 2nd opinion. Stabilizer end link for 1/10th the price. Grand Prix with leaking power steering hose, told needed new rack and pinion AND new struts. Nope. Seems like everyone needs struts when you visit CTC.. oh and a wheel alignment etc. etc. Sad to say they must be under a lot of pressure to keep the shop busy, but eventually people wise up. I am sure that this happens at dealerships as well. Best you can do is ask to be shown what is wrong and ask for the old parts. Or learn to do a lot of it yourself.
My foreman (a mechanic) took his car to Canadian Tire and they wouldn't give him his car, they said it was unsafe until the repairs were made. He threatened, he was going to go over the counter if he did not get his keys. They did give him his keys and he said he would not be back.
I can believe this I work at a parts supplier for 3 Canadian Tire Locations and we supply them with lots of wheel hub assemblies (rarely bearings) only for a single wheel. Normally you should replace them in pairs or the second side will go out in a few thousand Kilometers. Not saying all of them have been up-sold but I wouldn't be surprised if they were.
Went to Canadian Tire and the mechanic said that the sound was coming from the tires rubbing on the rims under a slightly underinflated condition. He topped off the pressure and sprayed some WD40 in the seams and I've never heard the sound again. I was charged for a can of WD 40. Companies aren't necessarily crooks but individuals certainly are.
Took my van to CT in north Oshawa one Saturday morning. . . . needed a nail removed and tire plug put in place on the from passanger side tire . . . . after a half our wait looking at an empty bay area, a young guy comes around, takes my keys and pulls it into the garage. A "supervisor" askes me how long I've had the tires . . . . have I thought about getting a new set . . . Two of these guys start walking around my van, start to jack up the rear-driver's . . . . . I yelled to them forget it.
A screw in a tire cost me a new tire cause the idiot working in Canadian tire didn't know how to install a tire plug and I was in a hurry. then the next day I found all the lug nuts were loose on one wheel cause the suv was shaking on the highway so I pulled off to check. about 6 months later (into winter) we wanted to get the alignment checked cause the tire weren't wearing properly. when we got it back from canadian tire every slippery section on the road would nearly send you into the ditch. Good luck getting around an icy curve. Took it to the dealership in town and they fixed the alignment for free.
Why would you let anyone put a plug in a tire? A plug is a temporary repair at best. Lug nuts should be retorqued after about 25kms. 6months later you need an alignment. Did you hit a pothole in that 6 month period? Maybe you should use Winter tires with studs in winter if you are driving on icy roads.
Even if I bought a used 1996 Toyota Corolla from a Whitby used car dealership next to Shake Rabble and Roll, I take this to Toyota for this kind of service, including high performance engine part upgrades.
Amen brother .Not only is this guy NOT making sense, he is also NOT a technician. I'm a canadian tire tech of 15 years , i know what to expect and guess what, you are right. As for the alignment, who would have been the bad guy when 10000 kms later, he had un-evenly worn tires? This guy is definitely the guy who "made it" to prime time, patted himself on the back and got the whole country to point the worst slurrs toward the company who has employed me and gave me a living for all these years.
I made a mistake. I went to Canadian Tire to have my transmission replaced. I picked up my truck and heard a distinct knocking on the bottom of my truck. I drove directly to Canadian Tire and they put it up on the hoist and there were only two bolts now holding my transmission.........nuff said.
Canadian tire has, or used to have, a prophet sharing program...SO ...the more prophet made the better for the GENTLEMEN in the shop. You can spin it ANY way you want but it boils down to they get a COMMISSION on how much they sell you....or RIP YOU OFF.
they ripped me off too...I didn't realize it for a year later when issues arose & when I compared pics from when I bought the car to the parts that are currently on my car are DIFFERENT! Ive put on less than 5000km in 5 years & the car sits in a locked garage 24/7......THIS IS THE CANADIAN TIRE IN THUNDER BAY AND THE GUYS NAME WAS TIM & his buddies name is Alfie
I have learned NEVER to trust mechanics who won't let you get under the car with them and SHOW you what needs to be done. I have a wonderful mechanic and he hides NOTHING!!! He shows you the damage if there is any and YES I can actually get my head under the vehicle or in the hood with him and I have. If I so wish I can watch the actual repair. Now that is a sincere mechanic. GO WAYNE!!!!!
Honestly, if you're an adult and don't know how to diagnose and repair your car, you deserve to get scammed, it's not that complicated. Nobody wants to get their hands dirty but you avoid this nonsense.
Don't Ever Take Your Car To Canadian Tire For Repair
+lightningsmokerXx They've been doing the same stuff like this since the 1970's. Nothing has ever changed there.
That *IS* a *FACT!*
My wife took my car to CT last week, and they sold her an alignment that was not necessary. Total rip-off. I will never take my car to CT again.
I wish I would have known that!
I 100% believe what he said is true. The Canadian Tire "mechanics" are just drop outs or techs that can't get anything better. They gave up in life and since they are protected by CT they can't do wrong. Pay the extra money and go elsewhere. I took my car in for tire replacement... it took them over 2 hours to replace 4 tires on rims and when I got them back the the idiot machine tightened my locking nuts which stripped them. There are some good mechanics that work at Canadian Tire but it's like looking for a needle in a haystack.
Canadian Tire scammed me in 2002 for over $1100 and that is the reason why I learned to work on my own cars.
golforfishing Unfortunately the only thing out of your hands is getting new tires. You gotta go to one these shops to get them
@@ryans413Costco is much better for tires
i would LOVE to know how to "TIGHTEN" bearing.....
stefan babic Lol Yea they get noisy when they go bad not lose
ALWAYS REMEMBER, There is always someone somewhere that do something a little bit worse and charge a little bit less and those people that consider price alone are this man's lawfull prey. Most mechanics or so called techs at Canadian Tire work there because they can't find a job anywhere else. A good mechanic who is proud of his work would not work at Canadian Tire.
I like canadian tire for tools and hardware/supplies but I would not take my car there. They upsell and overcharge because they are a big company and need to return profits. Go to a smaller shop with an owner/mechanic or just a few people.
bandit123kat
their tools are ok at best. Their plumbing parts(as a plumber) suck. And anything else needs to be returned at least once...
they sell sht tools made with cheap steel alloys! c'mon man!
Only take your car to someone you trust. Canadian tire is one of the worst. They charge mechanic rates for all work done. And the kids doing the work on your car only make minimum wage. Complete BS.
I have heard so many stories about overcharges, or unnecessary replacing of parts... that is not joke. It is a shame that a canadian company has this reputation.
Buy your parts at Canadian Tire, but NEVER let the "mechanics" touch your car, not even for an oil change. I once went in for a set of tires and an oil and filter change. I asked for the cabin filter and air filter to be replaced as well. Service lady comes into the waiting room to tell me there would be an $80 labor charge to change the air filter. When I asked "why?" she said it's because they would have to disconnect a bracket connecting the front of the engine compartment to the side of the engine compartment. 1 bolt. $80. I said no thank you I will change the filters myself. 20 minutes later the service lady came back out to tell me I need a new serpentine belt. I said if your mechanics need to charge me $80 to take 1 bolt out to access the air filter, I won't trouble them to change the fan belt. So later on my car is ready. I hop in to drive away and immediately need two arms to steer. I got out and checked the new tires. The cold rating for the tires was 44psi, but the tire mechanic at Canadian Tire only felt it necessary to put 15psi into the new tires. Not only that, but one of the new tires was the WRONG SIZE. I've never been back and have found a trustworthy mechanic elsewhere.
I've been a mechanic for 25 years, CTC is right in recommending a new hub assembly. If it was loose, it is wearing due to metal bearing fragments grinding away at the bearing surfaces. Yes it can be tightened in some cases,, but that will only delay the fact that the bearing is bad.
I'm willing to bet that this said hub assembly was replaced within 5000K of being re-torqued.The wheel alignment suggestion is for their own protection when these people claim tire wear after the job was done. I don't work or like CTC, but I see nothing wrong here.
On a side note, this guy is convinced hub bearings don't come loose unless loosened with a big wrench. LMAO, Naive people with an agenda like "who would be responsible?" ...Hey dumb ass, you're responsible for not properly repairing your vehicle as was suggested to you. SMH.
how exactly do you retorque a front hub bearing like he said the next shop did? lol The axle nut yes, but Canadian tire wasnt saying his axle nut was loose, I 100% believe Canadian tire would of retorqued that nut if that was an issue they knew about. This whole video lost all credibility for me when he said that. Its obvious this guy doesnt have a clue, so who knows what really went on.
it is not so much that the mechanics are the crooked ones, i am a mechanic and i worked at a canadian tire, and it was THE MANAGER that pushed me to sell unecesary parts to the customer, i was in SHOCK when i was told to sell, unecesary parts, " they have the money " was my manager at the time, i was fired not to long after, for not "playing ball" , accoring to the manager, i am over qualified and not PLIABLE, management gets huge performance BONUS , all CTC are competing who makes more money!!
Rule of Thumb: Canadian tire is great for tires and batteries. But never bring your car to CT, unless it's the only shop in town, and you have no other option. Find a good local mechanic, take it to the dealer, or become a DIY person. I used to work at one of the Distribution Centers, and we received monthly reports of customer complaints from across Western Canada pertaining to auto repair.
This has gone on with Crappy Tire for decades. They almost always find something that's "loose" and it ALWAYS needs "replacing". I actually caught them in a lie once and they threatened to call security on me until I pulled my camera out and showed them I had filmed it. I watched as a guy fixing my brakes threw a caliper pin in the garbage then told me I had been driving without it. Knowing how they worked, I had started shooting the job through the window from the second they took my wheel off.
I just had my winter tires swapped last week for my all-seasons, mounted on rims. Two days later, I noticed a rumbling noise coming from the wheels. The next day I took my car back to the Canadian Tire garage for them to check the noise. After 15 minutes, the manager said part of the brake was rubbing the wheel, and they straightened it. I drove my car a bit, noticed the noise again, then took it on the highway for further testing. After 5 km of driving at 100 km per hour, the rumbling got very severe, and then my front wheel fell off on the highway. I was able to pull off to the side, wait for the CAA, and then be towed back to the Canadian Tire garage. They have to replace the wheel, tire, brakes, etc. All because some dummy did not do his job properly in the first place, and did not even do it when asked to check. What a waste.
searchers Got new tires there and they over inflated them buy 2 psi not a big deal but still wasn’t what the car recommended. They inflated them too 32 psi car needs to ride on 30 psi so I had to let some air out. Again not a big deal but you think they know the right psi for every car.
Any shop that does not let me watch work being done, I don’t go there. Last time I went to a Canadian tire to fix my car was like 20 years ago. When you’re too nice, you will get scammed.
The tech at CT shook the wheel (like any mechanic will do) and the wheel had wheel bearing play. Once a car is driven on a loose, serviceable wheel bearing, the bearing races WILL be damaged and the bearing will fail shortly after. The guy at Suzuki who just "tightened it up" probably replaced that bearing 2 weeks after. I work at a Canadian Tire Service Center and we take pride in our work. I hate when people assume we rip them off, because they just don't fucking understand how things work.
All these chain store garages including dealers have the mechanics and managers making commissions on parts. Shouldn't be allowed but they are.
henerymag sorry dude, not all
I've been ripped off so many times by garages (not Canadian Tire). I took our car in for brakes and the garage said that the calipers needed replacing too. I told them to go ahead. Next oil change, a few months later, a different garage told me that I needed new calipers. I told them that they were just replaced, and he said that they look like they've never beer replaced. Who's lying? Canadian Tire is great when something goes wrong suddenly and you can just take it in on the spot, even in the evenings and Saturdays. Finding a good mechanic is hard, but I think I've finally found one. Three other of my family members go to them, so I think I'll be treated well, or they lose all of us.
+CraigTube There are lots of good mechanics out there, I go to a licensed kind of back yard mechanic. There are lots that will overcharge you or just won't do the work correctly. I find it's best if you go to a place that will do an estimate (it can cost more or less than the estimate) than a place that quotes you a price for the job and it costs you that no matter what. With quotes you will end up spending more on your car almost every time. Big garages and garage chains charge typically about 100$/hr and give the mechanic about 20$/hr (if they are fully license; if not they could be earning as little as 11$/hr.) A fully licensed good backyard mechanic will typically charge about 60$/hr and do the work in less time than the Canadian tire staff as they are more experienced. Canadian tire charges out the ass for their labour and you can get better mechanics to work on your car for less elsewhere, hell if you asked the guy working on your car at Canadian tire for his number in case you had anything goes wrong so you can get his work cheaper that what Canadian tire charges, he likely would if he has his own tools.
This kind of garbage goes on at many garages, and not just at Crappy Tire. I drove my car to an owner operated garage (which shall remain nameless) last summer for an oil change. After 30 minutes, the service advisor called me into his office. I was told that all my tire rods, the front brakes and three tires needed replacing. Worse, this person told me that I should not drive my car out of the lot - the wheel would fall off. And the advisor wanted to contact my boyfriend about the pricey car repairs that were needed(?). I may be a woman, but I am not stupid.
Needless to say, I have driven my car since then. The tire hasn't fallen out.
Now that I need new front rotors and an oil change for my 2009 Dodge Calibre, I will stick with my regular mechanic in Mississauga. He's honest and does not upsell.
+NinjaB3an Shall I clarify that the service advisor tried to sell me the whole front brake system rather than certain components such as pads or rotors. Lesson learned: take oil change offers with 40 or 50 point inspections with a grain of salt. Once your car is on a hoist, the mechanics will find something else wrong with your car - even if it doesn't need it right away. Get to know your owner's manual, and get a second opinion if something seems fishy. Don't let anyone call your life partner - that is the oldest trick in the book. It assumes that women know nothing about cars, and need a man to drill a sense of urgency into their empty little heads. (They'd be surprised!)
Obviously a dealership would have a better understanding then a new mechanic filled auto shop. Their customer service is absolutely terrible. Product wise their fantastic, people wise comparable to Walmart.
Canadian Tire auto shops are a joke in my experience. I use them only for small things I need done in a hurry due to convenience. Most recent experience, I had a car safetied and was told that it failed due to outer tie rod end that needed replacing (among a couple other nit picky things like one out of two license plate bulbs being out). I checked and there was no issue with the tie rod aside from being old (boot was in good shape, no leaks and it swiveled freely). I changed it anyway just to get the damn safety. Another occasion years ago I went there for a quick oil change. I watched as a young "technician" was finishing up. He slammed the hood shut but it wouldn't latch. He kept slamming it over and over and then realized he'd left his tools in the engine bay. Yet another time I went to get a tire patched. On the drive home a wheel lug nut completely fell off! I could go on and on about incompetent service, being told I need to replace parts which I personally had just replaced, etc...
Canadian Tire shops should be avoided at all cost. The only reason they have stayed in biz is simply due to the horrendous mark ups on their crap products. I worked for the freight company that used to have their contract for damaged goods being returned and all their incoming overseas containers. All they sell is heavily marked up junk made in China with approx 1,000% markup. Next time you need a part for your car look online for a USA supplier and you will be astonished at not only the price difference, but its the same aftermarket manufacturers! Canadians get scammed in the autoparts arena, even when the parts are OEM from your brand dealer...
Canadian Tire is notorious for ripping off those ,who make the mistake of taking their car there .
So true , you could take a brand new car in from the show room and they will tell you all the repairs it needs.
TRUE!
@@palisicky *MOST* mechanics are *DISHONEST.* It *doesn't matter WHERE* you go.
nothing wrong with Canadian Tire been takeing my cars there for over 20 years never got ripped off they do a good job and cheap and i know all about cars so i tell them want i need and what to fix they do
Ohh... So you " know all about cars " do you ?
So why don't you fix your own damd car if you " know" so much?
Christ. You don't even know about proper grammar !
Canadian Tire tried to scam me too. They said there was something broken with my car, and I took it elsewhere to get it looked at. No problem.
Dont EVER go to Canadian Tire for any auto care, ANY.
So the unsaid insinuation is that Canadian Tire loosened the bearing...I'd be interested to know how much after this a code showed up for faulty ABS as that is what will show on the dash when these bearings go. A loose bearing usually refers to it's preload and not the torque of the nut.
Canadian tire does not even employ real mechanics. I'm a mechanic myself and the shit I've heard people get scammed out of at that place makes me want to slap someone. Never trust any clown working at Canadian tire, or even most people in the auto industry. They all try to upsell you and scam you out of your money.
I know a guy that used to be a tech for Canadian Tire who basically confirms what you say also he had to take training that was basically about up-selling parts weather they were needed or not. He since has quit working for CT due to all the cheating of customers he was a witness to.
most auto shops have the work done by shit paid employees and its reviewed by a mechanic if your lucky...
I'm lucky to have found two small shops in my area that I can trust to do work on my cars. About the only drawback is that neither of them is familiar with 4x4 systems.
I had the same sort of thing happen to me about ten yrs ago at Canadian Tire in Hamilton. I could not afford to get it done and drove home 12 hrs and our mechanic at home said there was nothing wrong with my brakes. We had that truck for yrs and never did have to replace what Canadian Tire said had to be replaced. Shame on them.
I had a similar experience with Canadian tire. The mechanic i dealt with was unethical and dishonest, i don't go there anymore.
Canadian tire are crooks! I took my car in and stayed by the window where I had a clear view of it. The manager came to me and said I couldn't stay there and had to go to the waing room..more like the getting screwed room...so instead I went outside by the garage door which was open,being during summer.where I also had a clear view of it...the a-hole actually came up to me again and said I had to wait in the waing room.I told him to put my car down right away and left. The mechanics get more than double of the commision of the parts they install if they pass a certain quota..this was told to me by a former canadian tire garage manager.
I've had several wheel bearings changed over the years. When the mech at Can Tire said it was loose what he mean't was that there was a play a movement in the bearing, If its not solid, it then cannot be aligned. To know if a bearing is no good is very tricky, Road noise during turns is a good indicator. Complete removal and check of the bearing is the best way. You weren't being scammed. The mech felt some movement and decided to recommend a change thats all.
A lot of mechanics are like that... Midas is bad too. They can't even put a tire on properly.
Good and honest mechanics are very hard to find. And they're usually cheaper too. Compare a Midas $650 quote to another mechanics $250 quote. No exaggeration.
I use to work as a Auto tech . for Canadian tire they are bunch of scammers its due to the pay system which is flat rate you dont make money unless you scam people its just sad.........
This "news" story as presented here is told by one side only, and is full of incorrect / ignorant statements.
FACT: You can't just "tighten up" or "re-torque" a wheel hub bearing, it is hydraulically pressed into place. No bolt or nut affects its mounting or function at all. Any person with even a tiny bit of mechanical knowledge / experience knows this. So, you have NO right to be upset that a mechanic did not offer to do this, and you should NEVER deal with one who claims to have done so. If the bearing is failing, then the correct procedure is in fact to replace it, then do a wheel alignment - end of story.
Of course, the wheel hub itself has several bolts / nuts holding it to the vehicle, and also to the wheel. The big nut that I think (?) you claimed was loose holds the hub onto the axle. Tightening that will not fix a bad bearing - different problem altogether. Plus, that is not something that is even touched when installing new tires - there is no need to do so. I have no idea (and neither does anyone) if that nut was loose before the car was brought to Can Tire, but it seems quite probable. It is very possible that they mistook the play for a bad bearing (common) instead of a loose nut (rare), but that would certainly have been discovered during the bearing removal if they had been authorized to proceed on that.
Also, whether or not the bearing needs replacing in the early stages of failure can be somewhat subjective. A wheel hub bearing can fail internally very gradually, starting with tiny amounts of play and eventually a growling/howling sound long before anything catastrophic happens. You may not even notice unless you get the car up on a hoist, which is an excellent time to check. Which of course is exactly what they did in the first place.
as long as you didnt pay the product the price can change however , if the price on the sign isnt the same as the price you where billed for there is a rebate that can be had ( even if price is lower)
i needed the exhaust pipe welded they said they don't have any good welders ok. so i did a temporary fix a week later my mechanic did the job. a week after i had gone to canadian tire i did my oil change (doing it for 15 years) the drain plug was loose i did not need a wrench. can't prove it but i think they loosened the drain plug
Tightening a wheel bearing back to spec??? Interesting. No wonder Suzuki is closing down in North America
+Yi Zhu Agreed. Never heard of that before.
+Yi Zhu was just going to say something there, its to bad uneducated media has such a strong influence on people, Ive been working in a shop for 11 years, oh well I guess he will be back at Suzuki with worn out bearnings/races one day lol
I think what they did is retorqued the nut on driveaxle
@@shanes3060 *too
Canadian tire Brandon mb I took my 2010 Mazda 3 for oil change after that my car engine is shaking and I ask what happened they said nothing everything's goodbut my car steel keeps shaking
I've experienced a similar situation many years ago. Took my car in for a drive clean test and they told me that they couldn't connect to the computer and they would need to do an electrical diagnostic test first which would cost something like $80 on top of the $35 for the drive clean test. I was told by the service advisor that most of the time they would find the problem and correct it. It was after he said those words I suspected he was full of shit and just trying to scam me for more money. I told him not to touch my car any further and that I was coming in to pick it up and not paying them a dime. I then took my car to a Ford dealer and explained what I was told by the "crappie tire garage". The Ford dealer had no problem connecting to the computer and just to be sure their technician even used an aftermarket OBD reader tool (not there usual Ford equipment) and still no problems connecting and communicating with the vehicles computer. Now the thing was that Ford dealership didn't do the drive clean testing at their location but they booked me an immediate appointment at a place just down the street that did. I arrived there, was taken in right away and in no time my vehicle passed the drive clean test with no issues whatsoever. So my final bill was $90 to the Ford dealership for diagnosing that there was absolutely nothing wrong with the OBD connector or computer and then $35 for the test. So the next day I went back to the crappie tire and very loudly, so everyone around couldn't help but hear me, told them they were a bunch a f...ing scammers.
Mark my words folks "If you haven't already been scammed by a Canadian Tire garage, you WILL be scammed eventually if you keep going back. I guarantee it."
Since then I have never gone back to any Canadian "crappie" Tire location for any vehicle service whatsoever.
I know they did it to me once and I never went to the auto department again. I had a 4x4 ford half ton that needed shocks , now I'm part mechanic because I'm poor and half to be. So I new what needed to be done before I went in ,I needed 2 shocks and he goes out back and comes back in and says oh you need all four. To which I said what four needed replacing cause as I told him there are 6 shocks. Even the guy behind me started to laugh. I took my truck and went else where. This happen 20yrs ago.
Has anyone noticed that he's talking about a bearing? I was under the impression that they were a replaceable part and not a serviceable part. Isn't he then talking about some sort of bolt after?
We had gone to C T for an oil change on a 6 month old car and when the car was ready I let my wife deal with the technician at the cash while I remained in line.He proceeded to tell her everything that needed replacing. The moment I stepped forward to inquire about this he apologized saying ``wrong bill ``.
Poor quality products
Unknowledgeable staff (if you can find one)
Poor customer service
Illegal business practices
Lack of ethics
In short, what's Canadian about Canadian Tire?
It has *Canadian* in the name. *That's it.*
I use to work as a auto tech in canadian tire I have one friendly word of advice never take your car there !
Your Suzuki dealer just made another judgement call on the bearing. If he didn't actually remove it then he is also just guessing. Re tightening I'm sure didn't do anything. On the road test he heard nothing? Did you hear anything? Its very very tough. Usually if you are in doubt, for just 80 bucks you change it.
You CANNOT tighten a bearing. Hub yes.
Never buy tires from canadian tires, never never, warning, no warranty at all even if you buy their protection plan plus, they make a lot of excuses. even if u have your car dealer inspect n prove the tire manufacture defect, they only warranty u (will never have your tire replaced) n the manager is very impolite n spoke rudely. Horrible customer service.
Cost-co has a nice service if you're a member, there's a list of services provided if you get the tyres and wheels from Cost-Co and have them mounted. I've been enjoying the 2-3 years of free Nitro fill-ups if the tyres need topping up as I switch and rotate my own tyres. Where it counts is as long as you bought all products from Cost-Co they will guaranty and stand behind their work as well the added list extra of services is nice (go to their website for details)
went to a gm dealer, and was told my transmission lines were leaking and should be replaced, there estimate $1300.oo plus tax. total length of tubing less then four feet also this is a a big problem that they are aware of for years. went to local trans shop truck needed nothing.
An email from a friend, "I wouldn't take my car to Canadian Tire unless it was an emergency and I had no options. My son worked there when he was at school and he told me there was a lot of people there that did not care and couldn't find a job or hold the job elsewhere. He lasted about 6 months and then he got the hell out. He's been at auto Subaru now for a few years and finds the technicians much more accountable and committed. I would suspect that that would be somewhat similar at most dealerships versus Canadian Tire who is not involved in selling vehicles and that kind of stuff".
there still doing this scam and a few more just like this its a total shame
Just looked up the torque specs for my car. The wheel hub is 72lb pounds and the Axle nut (which is likely the nut he's talking about) is 242lb pounds. I've replaced wheel hubs on my old car before and it takes a huge amount of force to loosen that nut which I think is a 36mm nut. At my weight of 210lbs I can stand on a bar a foot long attached to that nut and it will not move.
There is the possibility that the hub bearing was worn out a bit, but it may not have needed immediate replacing, as for the alignment, i know none of my vehicles have needed an alignment after replacing a bearing but that may differ by vehicle. I used to work in a garage and if we found something even slightly worn out or damaged we would point it out and ask if they wanted it repaired, it wasn't us trying to scam it was us informing you of a problem before it became and caused bigger problems.
As a mechanic the requirement of a wheel alignment is wrong when changing a wheel bearing. Changing a sealed wheel nearing unit does not effect the camber or toe and if the knuckle needs to be removed for a pressed in unit I've always scribbed the knuckle to strut and install back in same position. Then in a pressed in bearing I recommend a wheel alignment. The wheel nearing nut being loose happen but only 1 of a hundred and almost always the bearing is on its way out when loose. Not many people will fork out $50 to put a car on the hoist to tighten a wheel bearing nut and then pay for the replacement bearing when it's confirmed bad. In this case I Have to side with Canadian tire.
That's stupid... Hubs wear out all the time.. Even without you noticing and they can't just be tightened, they need to be replaced. Canadian Tire didn't do anything wrong... The Suzuki dealership is probably no better then Canadian tire... They probably didn't even check
You're either on glue or you work there if you don't thing the CT garages rip people off. They're the worst ever and you sound like the perfect victim.
Dave McEvoy I work on my own car actually.. But this story just isn't right.. And I don't work there or do glue lol
ArcticCatsRock Maybe you're just taking this old guy's words too literally. It sounds to me like CT tried to tell him his bearing was shot but was really just a loose axle nut. After taking it to Suzuki he continued to call it the bearing/hub when he or Suzuki should've referred to it as the axle nut. Also, when a wheel bearing goes bad you absolutely will notice it nearly 10 times out of 10 due to vibration, noise, shimmying, etc. It may not be obvious when it's just starting to wear but when it becomes a problem you will definitely know it.
Kobayashi Maru You're right when you say you will notice it when it gets bad (humming vibrating etc...) But a good mechanic will notice play in the bearing before it starts to hum and get bad if its on the hoist. If you let it get that bad, you're only going to be wrecking more parts (tie rod end, ball joint, CV axle etc...) Even if the mechanic WAS wrong, it doesn't mean every Canadian Tire is a scam, the mechanic could have easily made a mistake and not realized that the axle nut was loose, or it could have been one of the tire installers that were checking for play, who don't have much experience or knowledge when it comes to working on things other then tires and oil changes. All I'm saying is this guy is in the wrong for bringing it to the news saying that they are "scamming" when it could have been something that a mechanic may have just over looked. This comes from experience of working on cars.
exactly what I was thinkn.. take it and get a second opinion!
4 month ago i took my car to a canadiantire in Montréal to change my tpms sensors. After the install they told me i needes new front struts because they where supposely leaking. They also tol me my car needed new coolant and transmission oil. Well i declined all those repairs and once i was out of the shop i checked my front struts and they where wet so i decided to order them online. When i got the new struts i checked the struts on my car and they where all dry and my suspensions is stiff and nothing is leaking. And for the transmission oil and coolant i am doing it my self because the total price canadiantire is asking todo the job is over 1600$ plus taxes. For exemple the struts cost me 420$ obline and they told me in the estimate that the job will cost me 1000$ + taxes for parts and labor thats over 550$ on labor alone. Ps i got a toyota matrix 2011 to change my struts takes at max 1hour. Dont go to canadiantire todo your car repairs.
i used to work there as a mechanic @the canadian tire in verdun montreal.Dont ever go there nor go to any canadian tire garage tehy will scam u
I was traveling last summer, clutch cable on my Saturn came undone in a parking garage in Toronto. Used my CTC road side assistance and had my car towed to CTC. Rented a car and came home to Ottawa. Talked to the good people and they said the cable was not the problem but the symptom and recommended a $1600 clutch replacement. 6 Months earlier I had replaced the clutch!!! Then they could not source the cable everything in Toronto was on back order, I called a wrecker and had one sent that day.
Did you know Canadian Tire is not a member of the BBC- Better Business Bureau in Regina, I wonder why, all I know is don't take your car there for SGI Safety they estimated the repairs would cost $2400.oo, other shop across the street from CT did it for less then $250.oo, I reported them to SGI, Got nothing but BS form SGI inspector Larry.H not his real name.
Not only the car, but when you purchase items you see they add 3.45/ 5.00 and when queried, the. manager/ supervisor said it is from the vendors. Very sad, because this is one of the few Canadian stores we have left . This is an added amount to your bill.
If I understand this right, it sounds like a loose axle nut was misdiagnosed as a bad wheel bearing. Am I right?
You are correct sir, At Canadian Tire we serve our customers right, some Automotive departments are bad though it all depends on the manager of the department and what their standards are
Mike Hunt Sir, It all depends on the GM and Dealer also manager of the department I've seen some pretty shitty auto shops with Canadian tire but there is some really great ones too
Considering I've seen high school students working in the shop, I would never, ever bring my car to a shop with inexperienced workers
Mike Hunt no one under 21 is allowed working in the shop on cars, have the younger guys cleaning the floors everyday and busting tires
I wonder why there are no Canadian Tire stores in the US?
Hi there. Canadian Tire told me that my car A/C lines needed to be replaced, at a cost of $1200. The Hyundai dealership vacuum tested the system and it was fine, just needed to be topped up with refrigerant (cost $200). I have been driving over a month and it works great. Cheers
The business model seems to work as folloows:
1) Advertise competitive prices for basic maintenance operations; you bring your car in and you receive a call not too long after.
2) Over the phone, you are offered a range of (high margin) preventive maintenance operations; safety concerns are evoked and it makes you feel guilty for your passengers and the public in general.
3) If you refuse the preventive maintenance operations, it will stay in the file associated to you car and will come up everytime you visit a CT.
4) If you keep on refusing the preventive maintenance operations, they may eventually refuse to provide the basic maintenance operations; the logic being that the basic maintenance operations are not effective unless you perform the preventive maintenance operations.
Low profit margin clients are not what can keep their share price healthy: they need to squeeze the most out of every client, even if it means providing unnecessary services. Let's be fair, it is certainly not only CT that does business in such a way ... the problem is likely bigger than CT.
I dont even trust them to install tires, Guy i know went fora oil change, Drained the oil and they forgot to refill with new oil.
I don’t know about everyone else the one in my city actually dose good work and have never tried to sell me extra work. They will ask if I noticed certain things and tell me it dose need replacing but not right now. Like most things it will ware out but it’s not dangerous yet. I guess it depends on the workers and the city.
took my F150 in for brake issue. After picking it up I lost my brakes coming down a hill. Two year old daughter in her car seat, absolutely terrifying. Went through an intersection and had to run up a curb to stop. Ultimately found out rad fluid had been put in brake lines. They accused my husband of doing it...involved ombudsman and all work was done for free
why is the poster cutting the vid.
I made 2 mistakes on 2 seperate instances with 2 different vehicules by taking them to Canadain Tire. First time they changed the tires like i asked, but damaged 2 brand new ball joints. Vehicule had just been certified and mechanically fit a month prior. They were popped with a screwdriver and the marks showed very clearly. The second time was to find a power steering leak. It was dripping when i brought it in and came out like the Exon Valdez. They took no responsibility at all for anything.
It's best to find a mechanic for your car like you would find a doctor. Trustworthiness is the most important quality in a doctor and mechanic. I shop at Canadian Tire, but won't use their auto services.
I had to replace my headlight bulb. CT said it would cost $67 labour. My son did it for me in 1 minute.
Never use Canadian tire auto service for more then a tire change,. Even then check your lug nuts after. They employ inexperienced kids and lazy adults, that can't fix something if they can't look it up and you tube it
james hardman Got new tires there and they over inflated them buy 2 psi not a big deal but still wasn’t what the car recommended. They inflated them too 32 psi car needs to ride on 30 psi so I had to let some air out. Again not a big deal but you think they know the right psi for every car.
At 16 i learned three things #1 You pay for anything in life you don't know about or to lazy to do yourself. #2 If you don't know about something you read about ask about and look at it #3 Thank you CANADIAN TIRE for trying to charge me $895 to install a $58 part I ended up buying a Haynes manual for $23 and installing the part without a shop or airtools in half the time told
A friend of mine went to canadian tire on a saturday when his car was having idleing and stalling problems,they have all their techs looking at it for and hour and a half.Told him he needed a new $600 dollar computer and sent him away with the problems after giving him a bill for $147.On a monday he went to a local garage the mechanic was told what canadian tire said ,after listening to the car only 30 seconds told him it's not your computor its youe distributor.The garage changed it 15 mins.
When I was a grad student in Wpg., my old VW suddenly needed a new battery. I went to a Cdn tire store. The clerk wanted my address. I resisted strongly. He insisted it was required for the warranty. I gave him the address. Went home, put the battery in, car was fine. The next morning, I came out at 0730, car would not start. Opened the hood and the battery was gone; no wonder he so needed my address. I did go into their Toronto garages a couple of times, but in both cases they were sleazy and I never again would let them near any car.
I loved this guy in Breaking Bad!
my husband has been a mechanic for almost 30 years and he hates canadian tire. The mechanics work on a commission basis which leaves it wide open for abuse.
You are so wrong. The bearing hub nut comes loose all the time. In most cases it will need to be replaced. Even if you tighten the bolt there could still be damage to the bearing. If that poor mechanic tightened the nut it could of even made the condition of the wheel bearing worse. Cbc should have had an expert with them to verify both sides of the story before bashing anyone's side. (What else do expect from a publicly funded organization that employs people like Jian Ghomeshi.)
mike pro yeah, the tapered roller bearings probably needed to be re-greased, or replaced
mike pro Then why did the manufacturer not notice that? This customer went back to his dealership to verify the issue.
mike pro actually, a lot of vehicles have a notch where you peen the lip of the nut so it CAN'T back off..... just saying.
The problem with Canadian Tire is the work is contracted out and some of them are always told to up sell service.Watch yourself!
Do the mechanics work on commission or must be pushed to get business ???
I don't support CTC, but if it is a front wheel drive the bearing and labour costs quoted are realistic, as is the requirement for alignment.
I have found loose wheel bearings with older Camry's and have tightened the hub nut and they failed shortly after since the bearings spun on the hub and wore the hub.
Considering the fact that this may be a safety concern why should the tech. take a chance which will be a comeback?
Damned if you do, or if you don't with the motoring public...
This is the exact same story which happened to me. Needed new tires on my 02 Dakota, they told me the driver side bearing was done which means they couldn't align it. I looked at the supervisor dead in eye and said "Go fuck yourself" because I just changed the entire hub assembly 2 weeks prior. Got home and checked it, perfect condition. It was a Timken brand btw.
Canadian Tire is a piece of shit.
IN canada collages teach you how to make money and find problems teaching young people to overprice parts and get extra money on hrs too so shop around and bring your part to the mechanic you will save lots
.
believe me canadian tire vancouver richmond n3 did the same to me ,,,i get ripped off ,,,,,so bed how came big companies do that to regular customers,,,and i still have all the prouve ,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
I have a coolant draining and Canadian tire quoted me 1000$ for repairs. Lots of repairs including water pump change, timing belt old, air cabin filter, calliper clean, etc. 1000$!!! I said I will contact the car make first to check with them the price. I only paid 34$ for inspection that day. I will get it check from someone else first cos idk if I need all that.
DOES ANYONE KNOW CANADIAN TIRES INSURANCE PROVIDER ??????
The Canadian Tire auto team in Kitchener at Sunrise Plaza is great. Never had an issue even when I've asked them to check things that might need repair/replace. Fast service, friendly and never a hint of anything sketchy.
Do you realised that CT caught the problem in the first place and it would have been YOUR fault if the problem had not been fixed and someone got hurt. I am a mechanic and the standard procedure is to replace the wheel bearing because if the axle nut has come loose and you drive with it that way it will cause internal damage, if you tighten the wheel nut it is only a temporary fix and the bearing will have to be replaced in the near future.
I've given them so many opportunities to prove they are competent and therefore honest. Use them mostly now for e-test.
Last week told my sons car brakes were 'metal to metal'. Pads and rotors were fine, they just literally made that up. Good friend was told she needed new struts. Went back to the dealer for 2nd opinion. Stabilizer end link for 1/10th the price. Grand Prix with leaking power steering hose, told needed new rack and pinion AND new struts. Nope. Seems like everyone needs struts when you visit CTC.. oh and a wheel alignment etc. etc. Sad to say they must be under a lot of pressure to keep the shop busy, but eventually people wise up. I am sure that this happens at dealerships as well. Best you can do is ask to be shown what is wrong and ask for the old parts. Or learn to do a lot of it yourself.
My foreman (a mechanic) took his car to Canadian Tire and they wouldn't give him his car, they said it was unsafe until the repairs were made. He threatened, he was going to go over the counter if he did not get his keys. They did give him his keys and he said he would not be back.
I can believe this I work at a parts supplier for 3 Canadian Tire Locations and we supply them with lots of wheel hub assemblies (rarely bearings) only for a single wheel. Normally you should replace them in pairs or the second side will go out in a few thousand Kilometers. Not saying all of them have been up-sold but I wouldn't be surprised if they were.
Went to Canadian Tire and the mechanic said that the sound was coming from the tires rubbing on the rims under a slightly underinflated condition. He topped off the pressure and sprayed some WD40 in the seams and I've never heard the sound again. I was charged for a can of WD 40.
Companies aren't necessarily crooks but individuals certainly are.
Took my van to CT in north Oshawa one Saturday morning. . . . needed a nail removed and tire plug put in place on the from passanger side tire . . . . after a half our wait looking at an empty bay area, a young guy comes around, takes my keys and pulls it into the garage. A "supervisor" askes me how long I've had the tires . . . . have I thought about getting a new set . . . Two of these guys start walking around my van, start to jack up the rear-driver's . . . . . I yelled to them forget it.
A screw in a tire cost me a new tire cause the idiot working in Canadian tire didn't know how to install a tire plug and I was in a hurry. then the next day I found all the lug nuts were loose on one wheel cause the suv was shaking on the highway so I pulled off to check. about 6 months later (into winter) we wanted to get the alignment checked cause the tire weren't wearing properly. when we got it back from canadian tire every slippery section on the road would nearly send you into the ditch. Good luck getting around an icy curve. Took it to the dealership in town and they fixed the alignment for free.
Krafty669 Why do you keep going back if they are so horrible??
everyone deserves a second chance...not a third
Krafty669 nobody deserves a second chance if the bolts were loose. That's wheel 101. You have only yourself to blame.
Why would you let anyone put a plug in a tire? A plug is a temporary repair at best. Lug nuts should be retorqued after about 25kms. 6months later you need an alignment. Did you hit a pothole in that 6 month period? Maybe you should use Winter tires with studs in winter if you are driving on icy roads.
Even if I bought a used 1996 Toyota Corolla from a Whitby used car dealership next to Shake Rabble and Roll, I take this to Toyota for this kind of service, including high performance engine part upgrades.
Canadian Tire is a place of wonderment! You will feel empty and dumber after a visit to one these stores
It's a store...what are you on about?
the human beings that work at the store will bring you down to there level of near nothingness and it isn't just this store it all of them,
That's exactly what happened to me today!!
Amen brother .Not only is this guy NOT making sense, he is also NOT a technician. I'm a canadian tire tech of 15 years , i know what to expect and guess what, you are right. As for the alignment, who would have been the bad guy when 10000 kms later, he had un-evenly worn tires? This guy is definitely the guy who "made it" to prime time, patted himself on the back and got the whole country to point the worst slurrs toward the company who has employed me and gave me a living for all these years.
I made a mistake. I went to Canadian Tire to have my transmission replaced. I picked up my truck and heard a distinct knocking on the bottom of my truck. I drove directly to Canadian Tire and they put it up on the hoist and there were only two bolts now holding my transmission.........nuff said.
Each Canadian Tire store is independently owned so be it good or bad service, the owner is responsible.
Canadian tire has, or used to have, a prophet sharing program...SO ...the more prophet made the better for the GENTLEMEN in the shop. You can spin it ANY way you want but it boils down to they get a COMMISSION on how much they sell you....or RIP YOU OFF.
they ripped me off too...I didn't realize it for a year later when issues arose & when I compared pics from when I bought the car to the parts that are currently on my car are DIFFERENT! Ive put on less than 5000km in 5 years & the car sits in a locked garage 24/7......THIS IS THE CANADIAN TIRE IN THUNDER BAY AND THE GUYS NAME WAS TIM & his buddies name is Alfie
I have learned NEVER to trust mechanics who won't let you get under the car with them and SHOW you what needs to be done. I have a wonderful mechanic and he hides NOTHING!!! He shows you the damage if there is any and YES I can actually get my head under the vehicle or in the hood with him and I have. If I so wish I can watch the actual repair. Now that is a sincere mechanic. GO WAYNE!!!!!