1:04 Outlook Not Getting or Receiving Emails 4:55 Mouse/Keyboard Not Working 6:36 Website Not Working 9:20 My Internet Not Working 12:04 I Need Access To Network Drive 15:13 The Printer Not Working 18:08 I Can't Connect To PC Remotely 21:11 My Phone Won't Turn On 22:51 My Audio Not Working 24:25 My Outlook/Word/Excel Is Not Responding 31:25 Common Outlook Issues with End Users 33:36 My Computer Is Slow 34:38 Common Adobe Acrobat Issues 36:19 Add Ins Not Working 37:53 This Website Cant Run Because It Requires Java or Adobe Flash 38:42 My Emails Are Not Working On My Phone 39:10 Monitor Not Working
I snatched myself a Help Desk Level 1 job that pays pretty great (20$ an hour with a chance of going as high as 24$ an hour after a year of working) and is a government job. That said I know almost NOTHING about computers. Literally nothing. After watching your video and REALLY analyzing it (I literally spent hours watching and re watching your video and slowing the speed down to memorize steps you took cuz I didnt even know how to properly use control panel lol) I ended up doing great on my first month on the job. Of course there were tons of times that I got lost but luckily because I was an entry level I was expected to re direct many issues to my seniors / more experience IT people but I am so glad you made this. I helped reset passwords, fix internet connection issues, a few keyboard solutions etc...Still feel like I am too much of an amateur to be working this job but most jobs are a "learn as you go" type of thing. Again thanks so much for this video. Literally the best intro to IT / Level 1 Help Desk vids out there.
@@evelynnveleni I'm so sorry about that! Sadly I learned a long time ago that sometimes skills matter less then impressions. If you make an amazing impression in interviews then they will hire you regardless of how much you actually know. A lot of ppl would rather teach and train you if they like you then hire someone who knows everything but fails during an interview. I'm sure you will find a position though! Do not give up!
I did find a position after 6months of freaking trying. It's a level 1 desktop support job for $14, 3month contract, and through a temp agency. A job is a job, but i feel like the thousands of dollars I spent in school is not paying off. Pissed off but greatful
@@evelynnveleni I got someone a job for 24 dollars an hour 1 week ago. No certs, no experience, just a college degree. It's how you market yourself and your resume.
Cool tips for anyone working on the help desk! Its a great starting point for anyone looking to build a career in IT. I started on the help desk 12 years ago and worked up through the ranks of IT, through support, infrastructure, design and now im a CTO.
Wow! I am new inot this whole IT thing and based in Africa, but recently I got a Tech. Support gig. This kind of stuff is so helpful for me. Keep it up.
20 mins in and I'm feeling better about starting my first real helpdesk job on Monday. Thanks for all the tips and advice! Wish I had seen this before my interview lol
@@Awksparks I ended up working at that company for 2 years and learned so many skills. I was completing my degree in IT and earned my A+, Sec+ and Net+ certificates. Now I work for a startup as a technical support engineer. Less IT but better pay and I get to work from home.
@@johndank2209 Crazy enough, I didn't get it. But the interview went really well and a few weeks later they called me for another interview in a different department. I start as a Product Manager in two weeks.
I have been working in IT for the last three years and for the most part this still relevant, especially if a large part of the business is still on Windows 10. Nice video :D
Great video...my first job in IT sector..I am graduated...I have don't understand how to work in helpdesk support... really this is a helpful video.. thank you so much..for giving me information .. really appreciate u
After watching this vid, I just realized that my previous job as a freelancer was an L1 Helpdesk role lol. I was hired as Microsoft Consumer support wheee I provided support to customers who are experiencing issues with their Windows machine and Microsodt Odfice apps. Now that I will be joining a new company that gives a better compensation and wider exposure to the technology, I feel that I am quite ready for the new challenge!
I keep scrolling down to hit the like button every few minutes, forgetting I've already given a thumbs up to these videos of yours. You are an awesome human being Kev, thanks and cheers to you mate!
Yo man, You deserve to have millions of subscribers. I want to learn, and I am learning because of you. Looking forward to your videos, i hope i just found it sooner.
This helped me a lot, I have experience in Tech Support but no formal certifications or education, so this was great to review, even though its an older video, for a new job interview.
@@rty900 titles are misleading they can be the same day. I don't like answering that question because titles mean nothing. You can be desktop support and it might be helpdesk. Same goes with helpdesk.
In next week i go to the job interview for exact same job. IT technical support. The company is big, it covers our whole country (small country, only 1.5 million people) with mobile, internet etc.. Big telecom company. Im so excited. They got so many bonuses and good stuff for workers. This job is in their HQ and when you work there you get free work schedule. Whenever you can/want and there is just 4 working days with the exact same BIG paycheck, plus the different gifts, free laptop, free phone for the job from your home, you dont have to sit in the office all the time. And a whole lot more. Amazing company. I sent my CV because i love IT stuff and learned alot in my 35 years. Didn't expect to get called to interview. I was surprised :)
Thanks for making this video. I’m planning on getting a job as help desk support after I get my CompTIA A+ certificate. This video was very informative.
I searched TH-cam for days for common technical issues with Level 1 and couldn't find any videos until I came across yours after much searching. Thank you so much for making this video I really learned a lot from this.
As someone who does not have job experience, but wants to set their foot into IT help desk as a first job is very difficult. of course im head over heels about this stuff and honestly this helps so much. my boyfriend tells me all the time the shit he encounters.... upload more! lol. I liked.
It’s funny but most of these issues I’ve run in to myself with my own computer and have had to learn the hard way to rectify these issues. I guess peeps like that love to use their own computer, take it for granted that so many don’t know these fairly basic problems
this is actually a really good guide I start my first day tomorrow and I feel way better about it. Only thing I'd recommend is to demonstrate and show a lot of the troubleshooting methods. I know you did show a little bit of it but people are coming here because they have no knowledge and being able to visually see how everything is done would make the video a bit better.
You should probably watch my interview playlist. Usually people get a job watching that playlist. Its all technical and non technical stuff you will be asked in a job interview.
Hey man thank you so much for this video. It's incredibly helpful. At 17:05, what do you say? The subtitles say "System while 64" but I can't find any setting that looks like that. Appreciate it!
Hey kev great vids man keep it up! Another option for email not working on phone is on iphone if it's in low batt power mode emails won't push so you can check that too. :)
I have a question about this part [25:33], let's say someone was working on a really important file on Excel and it crashed on them in the middle of their work, wouldn't this cause them to lose all their unsaved work?
I'm just imagining a situation where I get called In to help fix Excel on someones computer, and they're hoping that I can fix it without causing them to lose their progress.
@@KevtechITSupport That's amazing and a huge relief, thank you Kev! I made a resume I feel proud of and feel more confident in my first IT job interview thanks to you 🙏
@@animepolitics160 hows your job going so far? i am looking for IT support roles here in Germany also. What kind of issues have you been solving in your new job?
As someone who encountered adobe acrobat blocking their user from printing the simple solution was updating the app, close and open adobe before remapping the printers. Some weird stuff
holy crap, i know how to do most of this stuff! Maybe i've been underpaid in my older job for years while i was learning to do all of this. We never had an IT around, so I had to learn all of this on my own just to get things running for myself.
I'm 41 and have worked for the same company on multiple campaigns spanning 17 years, I recently moved to an IT Service Desk role because our contract went offshore (after I trained offshore!) But I have a tonne to learn regarding IT including hardware diagnostics, excel, pdf, SCCM, Powershell etc etc, I'm on live calls trying to learn as I go, it's a challenge. Can anyone relate? I had to choose between leaving the company or picking a contract in the same area I was in (Enterprise). Also, thank you so much for these video's, they're helping me out a tonne.
Did you learn a lot of these steps while on the job? Because I mean they don't really teach you this stuff when going to school. I'm talking about the stuff with office suite. Did you learn the in depth troubleshooting skills while otj?
I have a question a lot of your answers, so we explain the solutions for the user on the phone correct??? I’m starting to work at a external IT company tier 1 and we have to explain to them on the phone and not physically be there only if we need too. Do you have any tips of explaining all these technical terms and stuff to the user?
You don't talk to them in technical terms. You need to be as non technical as possible. I have a video on this, let me find it. Its on this video th-cam.com/video/-vyxDEEu4RU/w-d-xo.html
Working as A IT technician from past 4 years..but i dont have my degree, i dropped out bcz of some medical issues..(it was ela tech course but I gathered all the knowledge by self learning, experience,and experiments)can i get a job? Is there any chance?
love it bro maybe could do a tutorial like how to do formatting , reimage , or a process that require to go into the safe mode. Just some suggestion, thanks for the tips
I am currently enrolling in school for an associates in computer network technician and pc repair. After I get through the course for it, surely they will teach you all this right? Like I’ll Atleast be able to do tier 1 maybe 2 after 2 years of learning in that field right? Or is this stuff you learned on the job?
Hey I have a question, I am suppose to know all of this before getting the helpdesk job or does the company where you are going to apply train you? For example, were you very knowledgeable about this or did you receive training? Thanks
The interviewer asked me if I have 3 tickets with same priority which one would I work on first? 1 - monitor not working 2 - access issue 3- application issue .How would you select which one to work on?
Depends who the people are and if they need it right away. I would go to the monitor right away because it's a physical issue and the other ones are software based, they can wait. The monitor is hindering the person from working so I definitely would touch that first.
I knew this is nearly a year old, but I had a similar question in my interview for a computer tech position at a local school district. My choices were: A teacher cannot take attendance online, a student can't find his work that he saved on the computer, the school principal cannot print, and an office secretary has a virus warning popup. I then had to rank the incidents in order of highest priority and explain why. In this specific case, working on the secretary's virus pop up message is of highest priority since viruses are usually damaging and can spread throughout the network and infect other PCs. The student, staff, and guest networks are isolated from each other on different VLANs and firewalls, but still it is important to mitigate the damage as much as possible.
Depends where you work and which company you work for. It pays pretty good in New York if you work help desk for a hedge fund. Really depends where you work.
I will be making a part 2 to this video. Stay tune for that video, it will be more hands on. I will post it on Christmas day as a present to everyone I guess. part 2 is here: th-cam.com/video/XG3RLmc9ECs/w-d-xo.html
I have My interview next tuesday, glad I found your video. I am sure different companies do it differently, but is there like a script you have to read to the users to figure out the problem or is it all just based on what you know>?
I have a video on that on how to solve IT issues and what questions to ask a client or user. I also made a part 2 of this video on common IT issues. The video is here on questions to ask a user: th-cam.com/video/BszjmWKj6wE/w-d-xo.html
I went to school for this for two years and I have my AA degree but I forgot everything I learned !! I really want to relearn because I want to start this career but no one is willing to help me out . I barely can make ends meet and I have a chance to get good job ! I’m eager to learn but it really sucks no one is willing to help me or give me basic learning things to get a job
@@Rizzi-qd6re nope. A+ is enough to start applying for jobs. But you need to learn active directory and make your own lab at home and add those skills to the resume.
How do you back up a computer to transfer all the files and stuff from one old/defective computer to another? I’m pretty sure it’s done with an external hard drive or solid state drive? I just want to be sure
how do you answer an interview question when asked about a caller who doesn't understand English or not so good in English? How do i go about it. Thanks
That really depends. I had customers that don't speak English but speak Spanish. I speak Spanish and I had customer who I just give them a link so I can remote in and fix the problem who only speak Japanese.
For the printers if all of those options don’t work then the ink is dry in the printer, that’s what happened to mines, it was old and been sitting around for a long time
1:04 Outlook Not Getting or Receiving Emails
4:55 Mouse/Keyboard Not Working
6:36 Website Not Working
9:20 My Internet Not Working
12:04 I Need Access To Network Drive
15:13 The Printer Not Working
18:08 I Can't Connect To PC Remotely
21:11 My Phone Won't Turn On
22:51 My Audio Not Working
24:25 My Outlook/Word/Excel Is Not Responding
31:25 Common Outlook Issues with End Users
33:36 My Computer Is Slow
34:38 Common Adobe Acrobat Issues
36:19 Add Ins Not Working
37:53 This Website Cant Run Because It Requires Java or Adobe Flash
38:42 My Emails Are Not Working On My Phone
39:10 Monitor Not Working
Beautiful
Reil Tusoy no way most of those are frequently asked questions lmao
You would be surprised.
@@GunsNBooty i encountered most of it Dawg.
Reil Tusoy that’s crazy man lol
I snatched myself a Help Desk Level 1 job that pays pretty great (20$ an hour with a chance of going as high as 24$ an hour after a year of working) and is a government job. That said I know almost NOTHING about computers. Literally nothing. After watching your video and REALLY analyzing it (I literally spent hours watching and re watching your video and slowing the speed down to memorize steps you took cuz I didnt even know how to properly use control panel lol) I ended up doing great on my first month on the job. Of course there were tons of times that I got lost but luckily because I was an entry level I was expected to re direct many issues to my seniors / more experience IT people but I am so glad you made this. I helped reset passwords, fix internet connection issues, a few keyboard solutions etc...Still feel like I am too much of an amateur to be working this job but most jobs are a "learn as you go" type of thing. Again thanks so much for this video. Literally the best intro to IT / Level 1 Help Desk vids out there.
Thanks for letting me know, glad this video helps.
How the hell did you get the job? I literally applied to 20 entry level 1 role and I know hecc alot about computers. But I butchered my interviews
@@evelynnveleni I'm so sorry about that! Sadly I learned a long time ago that sometimes skills matter less then impressions. If you make an amazing impression in interviews then they will hire you regardless of how much you actually know. A lot of ppl would rather teach and train you if they like you then hire someone who knows everything but fails during an interview. I'm sure you will find a position though! Do not give up!
I did find a position after 6months of freaking trying. It's a level 1 desktop support job for $14, 3month contract, and through a temp agency. A job is a job, but i feel like the thousands of dollars I spent in school is not paying off. Pissed off but greatful
@@evelynnveleni I got someone a job for 24 dollars an hour 1 week ago. No certs, no experience, just a college degree. It's how you market yourself and your resume.
A TH-camr who says "if you don't like it, give me a thumbs down" and yet ONLY has 9 dislikes (1.5%). That's good content.
Amen
33 dislikes. the illuminati are on his ass!
Either way, a like, dislike, comments, it all helps to make a channel grow
now has 69 lol
@@itsreason3238 It doesn't matters as the likes are well into the thousands. The dislikes will never come close.
Cool tips for anyone working on the help desk! Its a great starting point for anyone looking to build a career in IT. I started on the help desk 12 years ago and worked up through the ranks of IT, through support, infrastructure, design and now im a CTO.
Nice!
Love to pick your brain. I'm a little nervous. I have to go this route though
its the only way to start out in career for IT
Wow! I am new inot this whole IT thing and based in Africa, but recently I got a Tech. Support gig. This kind of stuff is so helpful for me. Keep it up.
20 mins in and I'm feeling better about starting my first real helpdesk job on Monday. Thanks for all the tips and advice! Wish I had seen this before my interview lol
I'm glad this video helped, more help desk videos to come in the future.
Hey! How did it go? Was there any troubles you dealt with?
Day 1 of my help desk starts now
I've caught his incredible helpful video just before my interview, would call myself luckier than you man, sorry not sorry :D
@@Awksparks I ended up working at that company for 2 years and learned so many skills. I was completing my degree in IT and earned my A+, Sec+ and Net+ certificates.
Now I work for a startup as a technical support engineer. Less IT but better pay and I get to work from home.
I'm about to go for an IT interview and I haven't worked IT in 10 years, so I appreciate the in-depth review.
Good luck. Thanks
how did it go? did you get it? what was the interview like?
@@johndank2209 Crazy enough, I didn't get it. But the interview went really well and a few weeks later they called me for another interview in a different department. I start as a Product Manager in two weeks.
I have been working in IT for the last three years and for the most part this still relevant, especially if a large part of the business is still on Windows 10. Nice video :D
Not for long, next year you'll be upgrading or reimaging a lot of pc's to windows 11 because of the support being cut off.
After getting my CCNA certificate after 8 months studying I will start my first IT support job next week x) HYPED
Congratulations
How long were you studying ?
@@nixc71 he wrote 8 months..
How many months did he study?
@@chair_force between 7 and 9 months.
Four years later, Found this, and helped me out. thanks for this vid!
Great video...my first job in IT sector..I am graduated...I have don't understand how to work in helpdesk support... really this is a helpful video.. thank you so much..for giving me information .. really appreciate u
After watching this vid, I just realized that my previous job as a freelancer was an L1 Helpdesk role lol. I was hired as Microsoft Consumer support wheee I provided support to customers who are experiencing issues with their Windows machine and Microsodt Odfice apps.
Now that I will be joining a new company that gives a better compensation and wider exposure to the technology, I feel that I am quite ready for the new challenge!
Thanks Kev! This still holds up in 2024 : )
Much appreciated.
This is big help, passed my comptia 1101 and 1102 recently, already had a couple help desk interviews
I keep scrolling down to hit the like button every few minutes, forgetting I've already given a thumbs up to these videos of yours.
You are an awesome human being Kev, thanks and cheers to you mate!
Thanks
Yo man, You deserve to have millions of subscribers. I want to learn, and I am learning because of you. Looking forward to your videos, i hope i just found it sooner.
thanks
This helped me a lot, I have experience in Tech Support but no formal certifications or education, so this was great to review, even though its an older video, for a new job interview.
Yep, this is an old video but still relevant to today.
Thank you. I starting on Monday as Desktop Support Engineer in a Windows environment after being in a primary MacOS world. Thanks for the tips!
Np.
@@KevtechITSupport what is the difference in Desktop Support E. vs. tech support. thanks
@@rty900 titles are misleading they can be the same day. I don't like answering that question because titles mean nothing. You can be desktop support and it might be helpdesk. Same goes with helpdesk.
kevin the mvp, always giving real world problems and solutions. easily the best kind of advice. this is real world training right here
In next week i go to the job interview for exact same job. IT technical support. The company is big, it covers our whole country (small country, only 1.5 million people) with mobile, internet etc.. Big telecom company.
Im so excited. They got so many bonuses and good stuff for workers. This job is in their HQ and when you work there you get free work schedule. Whenever you can/want and there is just 4 working days with the exact same BIG paycheck, plus the different gifts, free laptop, free phone for the job from your home, you dont have to sit in the office all the time. And a whole lot more. Amazing company.
I sent my CV because i love IT stuff and learned alot in my 35 years. Didn't expect to get called to interview. I was surprised :)
sounds like you found a great gig, good luck on your job interview. Make sure you watch part 2 of this video, it's more hands on.
this is beautiful when I worked as IT support these were pretty much the problems I faced on a day to day basis
Nice
Watched your video before an interview and got the job!!!!Thanks fo the videos as they help many of us.
Thanks and congratulations 👏
Thanks for making this video. I’m planning on getting a job as help desk support after I get my CompTIA A+ certificate. This video was very informative.
good luck, glad it helps.
Did you get the job?
I feel If a person has basic computer operating knowledge can watch rhis video and he is ready to do level1 job.
This is a very, very helpful video :) Thank you!
Beginners...watch this for sure.This will help you guys.Best of luck.Good work.
starting this new job at a hospital thursday!! excited to finally get into the IT field!
Let's go!!! Nice
Hey bro how were your first 2 days?
Impressed by the level of detail. Altho i wish you had shown us using your computer how to do each slide, for people who are visual learners
I made this long time ago. I didn't think that ahead lol.
You’re a life saver Kev, hope you know how much we all appreciate your videos. Love from the UK
Thanks homie! My first day of tier 1 help desk support is today. #subscribed
I searched TH-cam for days for common technical issues with Level 1 and couldn't find any videos until I came across yours after much searching. Thank you so much for making this video I really learned a lot from this.
Np, I hope it helps you out.
As someone who does not have job experience, but wants to set their foot into IT help desk as a first job is very difficult. of course im head over heels about this stuff and honestly this helps so much. my boyfriend tells me all the time the shit he encounters.... upload more! lol. I liked.
Thanks. That I did, I upload new videos every weekend.
This is the 2nd video I've watched from you now and I dunno why it took me this long to sub.
Cool
Massively helpful, thank you. Even after two years of the field I hadn't been told about most of these.
It’s funny but most of these issues I’ve run in to myself with my own computer and have had to learn the hard way to rectify these issues. I guess peeps like that love to use their own computer, take it for granted that so many don’t know these fairly basic problems
really great video bro. I have been working in IT support for a month now and this is really helpful
Hey bro I'm new to the channel. Thanks for the content. BTW, did your jaw get stung by bees? Hope you get well soon. Cheers.
have you watched my current videos? I was in the process of losing weight because I used to be 200 pounds.
Have a technical help desk interview today, my final interview! thanks for all the info.
Good luck.
Thank you!
I’ll be starting my 1st Helpdesk job for the 1st time in 2 years next week. This was a nice refresher.
Nice
What an amazingly helpful video for interviews and on the job reference, you da man Kev.
Thank you, glad this video makes you feel more comfortable with interviews.
Thank you very much for this video. I had recently got hired as a Desktop Support and have had no prior experience for it. This video was very useful
Glad it helps.
This is good for people who are just starting out learning IT, highly recommended video for starters
Thanks
Amazing video. Im starting my first job as a 1st level supporter in a couple of weeks and those are some usefull informations
glad it could help.
Thanks
this is actually a really good guide I start my first day tomorrow and I feel way better about it. Only thing I'd recommend is to demonstrate and show a lot of the troubleshooting methods. I know you did show a little bit of it but people are coming here because they have no knowledge and being able to visually see how everything is done would make the video a bit better.
watch my other videos, I gone over it in other videos. cool.
one of the most useful vidz by far on TB. Do you have a more recent one?
@@elamaroon8316 th-cam.com/video/Nsny6vnSzeM/w-d-xo.html
Thank you so much i am looking for this guide. Monday i will go for my technical exam/interview. So it will definitely help me, A LOT.
You should probably watch my interview playlist. Usually people get a job watching that playlist. Its all technical and non technical stuff you will be asked in a job interview.
Nice :D thanks for mentioning it, i will.
Hey man thank you so much for this video. It's incredibly helpful. At 17:05, what do you say? The subtitles say "System while 64" but I can't find any setting that looks like that. Appreciate it!
systemwow64 which is only found on windows 7, you won't have to do that on windows 10.
@@KevtechITSupport OK perfect. Thanks!
Great tips and real life examples; I like your phase and direct to the point. Appreciate your effort to share your experiences. Thank you!
thanks!
kevtech..how about windows 11 suddenly turn to blue screen? unmountable boot volume issue cannot start computer..
you can join discord if you need help. I have my own discord.
@@KevtechITSupport bro how to join your discord
@@WallFX discord.gg/JkKNc8RkXm
Thanks bruv, just the type of video i was looking for, appreciate the time you put into this. Subscribed :)
np.
This is very helpful, i am looking forward to enter into IT career jobs. Thanks a lot for your vid
Hey kev great vids man keep it up! Another option for email not working on phone is on iphone if it's in low batt power mode emails won't push so you can check that too. :)
thanks!
I have a question about this part [25:33], let's say someone was working on a really important file on Excel and it crashed on them in the middle of their work, wouldn't this cause them to lose all their unsaved work?
I'm just imagining a situation where I get called In to help fix Excel on someones computer, and they're hoping that I can fix it without causing them to lose their progress.
Excel auto saves every 15 minutes by default. The server in work environment takes backups of files.
@@KevtechITSupport That's amazing and a huge relief, thank you Kev! I made a resume I feel proud of and feel more confident in my first IT job interview thanks to you 🙏
@@mcmicc3 How is it going? Im starting tomorrow my first job as IT support.
@@animepolitics160 hows your job going so far? i am looking for IT support roles here in Germany also. What kind of issues have you been solving in your new job?
Thank you, I've been a little bit of a mess since the beginning.
This is off topic but I recently found your channel and you seem like such a nice friend!
thanks
Great Video man It was really helpful you got my thumbs up, wish me luck on Monday!
Good luck
@@KevtechITSupport Thank you Sir.
Dude you are so great! Thank you for this! Please continue this! KUDOS!
Man after listening to this i Can get a job like this!!! Im doing pc recycling ♻️, hardware, bios and refurb. Lets get it!
Hey kevtech , you and danish jss are just wonderful guys, i love wath you guys are doing it too helpful
Thanks
Very helpful. This demystified what it is to work at a help desk for me.
Glad it helps.
I'm in my first week on the job and this video is so helpful 😊
@@kelleysylvester5158 cool. Good luck
As someone who encountered adobe acrobat blocking their user from printing the simple solution was updating the app, close and open adobe before remapping the printers. Some weird stuff
holy crap, i know how to do most of this stuff! Maybe i've been underpaid in my older job for years while i was learning to do all of this. We never had an IT around, so I had to learn all of this on my own just to get things running for myself.
how many levels are there, and at what level are jobs available?
I'm 41 and have worked for the same company on multiple campaigns spanning 17 years, I recently moved to an IT Service Desk role because our contract went offshore (after I trained offshore!) But I have a tonne to learn regarding IT including hardware diagnostics, excel, pdf, SCCM, Powershell etc etc, I'm on live calls trying to learn as I go, it's a challenge. Can anyone relate? I had to choose between leaving the company or picking a contract in the same area I was in (Enterprise).
Also, thank you so much for these video's, they're helping me out a tonne.
come to discord, you missing out.
Did you learn a lot of these steps while on the job? Because I mean they don't really teach you this stuff when going to school. I'm talking about the stuff with office suite. Did you learn the in depth troubleshooting skills while otj?
I'm a college dropped out so yes I learned from work.
@@KevtechITSupport ahhh man that makes me feel better. I was like yo idk how to do some of that😬
@@KevtechITSupport thanks for the video and the quick reply...
You learn on the job.
@@KevtechITSupport lol and that is why I was worried as I have 2 years of college and 600 hours of IT training @ MyComputerCareer
I have a question a lot of your answers, so we explain the solutions for the user on the phone correct??? I’m starting to work at a external IT company tier 1 and we have to explain to them on the phone and not physically be there only if we need too. Do you have any tips of explaining all these technical terms and stuff to the user?
You don't talk to them in technical terms. You need to be as non technical as possible. I have a video on this, let me find it. Its on this video th-cam.com/video/-vyxDEEu4RU/w-d-xo.html
Good stuff. Pretty much all you said I’ve had to do at work lol. I love it although it can be stressful at times.
that's funny but I'm glad it helped.
Thanks for this. This really helped me out before my interview. You the man Kev!!!
Thanks
Really good content. Which book/books would you recommend to study these things in depth?
Comptia a+, thanks
@@KevtechITSupport thanks for your prompt response man. I'll look for that book
Working as A IT technician from past 4 years..but i dont have my degree, i dropped out bcz of some medical issues..(it was ela tech course but I gathered all the knowledge by self learning, experience,and experiments)can i get a job? Is there any chance?
You still have a chance
Subbed. I love serious people like you.
Thanks
Thank you for you video I work in the DOE and I do IT as wellyou've been a great help keep up the good work.
Thanks Victor
Which software do you use the most at work to remotely access clients 'or employees' computers? Thank you
I use bomgar in my job. Depends where you work.
I use Microsoft Teams most of the time, but it can be limited on things you can access, such as Task Manager (at least on my end of things).
Thanks Kev, I have an interview in a few hours and this helps.
Np.
love it bro maybe could do a tutorial like how to do formatting , reimage , or a process that require to go into the safe mode. Just some suggestion, thanks for the tips
Old video but people like it for some reason. Thanks for the suggestion.
Excellent video teaching us, thank you Kevin!
First day on the job tomorrow, love this video!
Good luck
I am currently enrolling in school for an associates in computer network technician and pc repair. After I get through the course for it, surely they will teach you all this right? Like I’ll Atleast be able to do tier 1 maybe 2 after 2 years of learning in that field right? Or is this stuff you learned on the job?
Some stuff you have to learn on your own. You won't learn everything at school.
Very good video and good training bro. Lee doing what you doing. Your inspiring us new to the game and vets.
Last part:
brain not working
- take sleep 5-8 hour for each day
- check the physical connection
- used medication right
- get advise from doctor.
That's my problem and I need a workaround.
Thank so much your videos are awesome♥️♥️ so easy to understand specially that I’m preparing for an interview
Thanks
Hey I have a question, I am suppose to know all of this before getting the helpdesk job or does the company where you are going to apply train you? For example, were you very knowledgeable about this or did you receive training? Thanks
I didn't get training for some of the stuff I learned. I learned some stuff on my own.
@@KevtechITSupport oh ok I see, thanks for the info
@@Ayanotarget depending on the company. You may or may not get training.
@@KevtechITSupport oh I see then, I would be entry level so hopefully I can get some training. But we’ll just see
@Blueblur124 if it's entry level. There's supposed to train you. Otherwise that would be a big red flag and you will be stressed out.
The interviewer asked me if I have 3 tickets with same priority which one would I work on first? 1 - monitor not working 2 - access issue 3- application issue .How would you select which one to work on?
Depends who the people are and if they need it right away. I would go to the monitor right away because it's a physical issue and the other ones are software based, they can wait. The monitor is hindering the person from working so I definitely would touch that first.
Thank you so much @kevtech 😁
I knew this is nearly a year old, but I had a similar question in my interview for a computer tech position at a local school district. My choices were: A teacher cannot take attendance online, a student can't find his work that he saved on the computer, the school principal cannot print, and an office secretary has a virus warning popup. I then had to rank the incidents in order of highest priority and explain why. In this specific case, working on the secretary's virus pop up message is of highest priority since viruses are usually damaging and can spread throughout the network and infect other PCs. The student, staff, and guest networks are isolated from each other on different VLANs and firewalls, but still it is important to mitigate the damage as much as possible.
Hey Kev, if someone wanted to stay on the path of help desk...can someone live comfortable if they decided to be help desk management or supervisor?
Depends where you work and which company you work for. It pays pretty good in New York if you work help desk for a hedge fund. Really depends where you work.
Thanks bro for being consistent all the time!
I try to be consistent but I'm always busy.
I will be making a part 2 to this video. Stay tune for that video, it will be more hands on. I will post it on Christmas day as a present to everyone I guess. part 2 is here:
th-cam.com/video/XG3RLmc9ECs/w-d-xo.html
please do soon
Please do!!
@@shanebagel I'm posting part 2 on Christmas day. Just be patient and you will see it soon.
@@alineuwiragiye7704 part 2 th-cam.com/video/XG3RLmc9ECs/w-d-xo.html
@@shanebagel part 2 th-cam.com/video/XG3RLmc9ECs/w-d-xo.html
I have My interview next tuesday, glad I found your video. I am sure different companies do it differently, but is there like a script you have to read to the users to figure out the problem or is it all just based on what you know>?
I have a video on that on how to solve IT issues and what questions to ask a client or user. I also made a part 2 of this video on common IT issues. The video is here on questions to ask a user: th-cam.com/video/BszjmWKj6wE/w-d-xo.html
@@KevtechITSupport thanks, I will be watching and also part two of the video for sure! Thank you for sharing hour knowledge!
@@Kakiz5 I hope it helps you on your job interview.
So, regarding to printer issues... if it doesn't do anything, first check if the printer shows an error message.
I have a whole video on printers. Here you go th-cam.com/video/6fwpWP9c-4Y/w-d-xo.html
@@KevtechITSupport Thanks, mate!
Most common errors I come across are either ink/toner errors or paper jam errors.
thanks Kev! this is very informational video
np
kevins of IT we stand united brother. ✊
Good tips, especially for newbies (or oldbies like myself who need a quick refresh) Thanks.
Cool.
Hey Kev,Do you have any videos that prepares us for how vpns work as an IT Helpdesk??
th-cam.com/video/dXJ7cEODCpU/w-d-xo.html
@@KevtechITSupport thanks man 💕
This is so helpful! You think you can post the text slides somewhere? that could be awesome
I made this a long time ago, don't have any slides for this.
Great video! So much information in one video, might have to watch it a few times to get it down lol great stuff though!!!
Kev a plugin is a web browser like I.E. or Google or Google chrome, correct ?
A add in is what?
plugin can be found on excel as well. When you download software, it adds a plugin on excel sometimes.
I went to school for this for two years and I have my AA degree but I forgot everything I learned !! I really want to relearn because I want to start this career but no one is willing to help me out . I barely can make ends meet and I have a chance to get good job ! I’m eager to learn but it really sucks no one is willing to help me or give me basic learning things to get a job
If you watch all my videos you can pretty much land a job and learn service desk.
@@KevtechITSupport I really appreciate it . Do I still need to get my certifications for Cisco n the others ? Before I can go for interviews
@@Rizzi-qd6re nope. A+ is enough to start applying for jobs. But you need to learn active directory and make your own lab at home and add those skills to the resume.
How do you back up a computer to transfer all the files and stuff from one old/defective computer to another? I’m pretty sure it’s done with an external hard drive or solid state drive? I just want to be sure
external hard drive.
how do you answer an interview question when asked about a caller who doesn't understand English or not so good in English? How do i go about it. Thanks
That really depends. I had customers that don't speak English but speak Spanish. I speak Spanish and I had customer who I just give them a link so I can remote in and fix the problem who only speak Japanese.
I have a phone interview for help desk position on Tuesday thank you!
Good luck.
For the printers if all of those options don’t work then the ink is dry in the printer, that’s what happened to mines, it was old and been sitting around for a long time