PART 2 - RESPONDING TO GIGABYTE: th-cam.com/video/Xts3pvbcFos/w-d-xo.html We sponsored our own video on this one. We spent a few months of on-and-off testing and research on this, and in addition to the extreme time cost, we spent a lot on power supplies, equipment, and other necessities for getting to the bottom of it. If you want to help us fund this type of in-depth work, please visit store.gamersnexus.net and use code "SENDHELP" (through 8/13/21) for 10% off any order. You can also get exclusive behind-the-scenes videos published on our Patreon page, if you'd prefer to help us that way! www.patreon.com/gamersnexus
Question here, are these different to the eu somehow? Cause we already have strong laws about power savings, cause the ratings for these here in germany are all top notch, at least as far as i have seen.
I know this is a joke, but just in case: I think GN shuffles their sponsors so that they don't sponsor a video about their own products, to keep it more fair in the eyes of the viewer. IIRC they did a video about this exact thing. I could be wrong, just remembering here.
@@uraniummore770 I'm pretty sus about current Gigabyte products myself. The way they currently sourcing components is pretty sketchy. I have an Aorus 1080 Ti that I've been using since 2017 and it has been rock solid. Hope you got a good one.
So my takeaway here is that both Gigabyte and Newegg came to know that there was a problem, and instead of doing anything positive they did nothing. Except in Newegg’s case they actually made consumer-hostile policy changes to try to sweep the problem under the rug. Classy, Newegg. Classy.
They did do *something* - they decided to literally burn their reputation for a quick buck shoveling a dangerous faulty product that should have been 100% recalled. The silver lining is that now now to never buy the expensive low quality brsnd Gigabyte and think twice before using Newegg.
Should have sent the damn thing back to the factory so that the gpod parts can be salvaged for a safe to use product! Instead they've decided to force e-waste onto (unsuspecting) people and risk their safety and risk damaging their other PC components, thus creating more e-waste! All during a silicon shortage, if environmental damage wasn't enough of a deterrent. We truly live on a planet of monkeys...
*NewEgg Employee 1:* "Should we put these janky PSUs that no one wants on super sale to get rid of them?" *NewEgg Employee 2:* "No way, let's bundle them with GPUs so we can still charge full price!"
Well it's going to be more like Newegg "we want GPU" Gigabute "we got a warehouse of PSU's that we want to shift, each one comes with a GPU" Newegg "We want GPU so ok"
I was under the impression that newegg wasn't the one responsible for the bundling it was the AIBs pushing the bundles out. That said once newegg got all the RMAs and negative reviews they should have been the ones to pull the plug on the bundles.
I just purchased a new prebuilt last week for $3000 from new egg, it came with this psu!! I contacted new egg, they took $600 off a different model for me and gave me an advance refund so I can continue using this system for work until I buy a new one. They came straight with me. But what a shit show. To think they would do this in the first place
@@Isoquant I received my new PC from new egg. I forked out an additional $800 and bought a $4000PC. The pc arrived last week with a 3080 gigabyte. It was DOA. So I contacted Newegg and they sent me another PC, came in yesterday. Same issue, DOA gigabyte 3080. Last time I buy anything gigabyte.
This hurts the entire Gigabyte brand. I wasn't planning on buying their PSU's, but now I feel bad for even having a Gigabyte motherboard and will think twice before buying anything from them again.
I've had decent Gigabyte motherboards in the past. Products like this PSU do stain an entire brand though. If they can put out something like this then it does lead one to wonder what else they are capable of doing. Sometimes companies do go down the drain for whatever reason.
It did shake my faith in the brand too, but i newer buy power supply from Gigabyte. I do buy graphics cards and motherboards from them and will continue to do so, because they worked great for me so far.
I have a Gigabyte 2070 (windforce). Last time I'll buy Gigabyte period. It's loud, cools not that well. Can't even spin up & down without causing a wind tunnel noise. 😆
I was shocked to see how expensive these are in spite of their high failure rate. This is the sort of behavior I'd expect from $40 ali express PSUs. You expect cheap products to be shitty, but in this case you're likely paying extra for surprise pyrotechnics. This is a big oof for Gigabyte and Newegg.
It's super nice that you include the blue progress bars on the sides when you show graphs, so we know when they're going to disappear. Very nice detail.
Electrical Engineer Here. I love the deep dive you folks do. One thing I want to call out is that the inconsistency in components on the same model is not unusual, nor necessarily any indicator of performance. Passives, in particular, often have a several qualified parts to manage pricing and supply. Especially in the current environment, important passives can disappear out of nowhere and leave you unable to make a product. Alternate parts also let you evaluate multiple manufacturers by looking at your process controls from production test which lets you make better products over time. Alternate parts are only a problem when the R&D organization cuts corners and doesn't qualify each alternate part explicitly or fails to test properly during the manufacturing testing. In general though, I would say single sourcing parts is NOT good engineering practice and is not something you actually want to see manufacturers do.
GN have noted this in some of their previous videos, not necessarily only related to PSUs (changing components for the same model). When such things happen, the manufacturers should still distinguish the models by giving the revised model a new model number - something like rev.2 or rev.B or whatever.
@@lagrangemechanics It's different for every CM/ manufacteur but the silkscreen Rev numbers usually reflect the PCB gerbers revision. In my experience, the component rev is usually a sticky label but not easy to track from a consumer point of viewe.
Inconsistency in these specific parts in power supplies for PCs is fairly uncommon. We're aware that parts change all the time in certain products, but that shouldn't be the case for most of these.
"A _shocking_ 50% of these failed in an explosive capacity" "maybe _blown_ out of proportion by the internet ... that's when things changed for the worse" "We, at this point, had seen enough ... and needed to put a _cap_ on our own time investment" Not sure if intentional, but as well as being all-round fantastic reporting, this video had a bunch of puns. Bravo GN! Also, nice memes on that box there, and F for the 3080!
Then there's me almost having this piece of shit delivered to me TOMORROW. And here I was looking to replace my current PSU, thank GOD I decided to peek at reviews LITERALLY 24h before it was sent out... I'll be getting a standard, gold rated 700w unit from EVGA instead.
"It's actually the worst we've ever seen. In any electronics product." That's saying something. That list includes the NZXT case that might burn your house down.
Well, a PSU could also start a fire and with NZXT is was a problem that would probably never manifest for _most_ users. With Gigabyte it seems like a 50/50 chance!
I had thought of this too. GN with this wall of faulty PSUs.. Gigabyte would be thinking, whew... that's one carton down. Then, "Soooo we've been testing this PSU..."
@@stuporman Still a waste of usable parts for recycling... There is lots of copper and such in e-waste. Lots of aluminum and components that could be extracted.
I remember telling people in a larger GPU search discord to never buy a gigabyte PSU, and then a Sales rep for a smaller pc part site claimed I had no evidence and that it was a blatant lie. Thanks for confirming they were intentionally misinforming people!
Maybe he wasn't "intentionally" spreading misinformation, just that in his experience the PSUs didnt fail, like in Steve's testing, the first of the PSUs worked just fined
24:04 "This computer is filled almost entirely with Gigabyte components, so we were more willing to part with them if they went up in flames." You can still feel that burn, even though the smoke has cleared :)
GN also did the same for Corsair when their H100i kept growing goo and exploding, and when NZXT made the H1 an electrical and fire hazard. Best tech news group ever.
That was really smart for them. Easy out from a company could have been accusing the other product to be a failure itself, but what you can say if the other product is still your product? That's a good chess move, Harvey Specter would have been proud of them.
Big thanks to Steve and his team for going after this. GBT should pull out the entire stock of these PSUs ASAP and not force people to buy them, or distris to have them, through combined deals.
@@Alex-td1pi So far 152 people have shown their agreement for that statement by Hardware Busters. Your comment on the other hand has only ONE like......from you, yourself, possibly?
I put one of these in my PC I built in late December. I kept getting random crashes and after replacing it with a Corsair one today, no more crashing! :) Very happy I decided to replace it after finally hearing about all the problems people were having with them. Hopefully mine qualifies for the recall.
GN say it as it is, no bullshit, and that’s what I like. They’ll never back something they don’t personally trust and will openly throw flak on shit/faulty products.
@@stevenmagdaleno9863 By underated he meant they should have more subs and views, I'm tired of watching Linus changing his tv every two weeks, and his house, and using Porsches and in the now rare ocasion he builds a machine, he's never building nothing but +$ 3.000 machines, I can't recall the last time I saw him use an i3, yet his numbers keep on growing. I want content that matters to me and most of the users, this is important stuff, I don't think LTT even covered the burning NZXT chasis beyond a mention in the Wan Show, imagine being the most followed channel on the internet with a reach of over 10M viewers and never getting into serious issues like this. GN is one of the channels I trust the most.
@@javierortiz82 Because more people probably find LTT interesting/entertaining rather then in depth stuff. This channels doing well. No need to be mad at something when you already have an option for what you want.
@@TheZelvan I'm not mad, just disapointed, Linus making a video on the subject would hurt Gigabyte a lot and force them to action, and they deserve to get hurt and are late into taking action.
I'm thrilled to see more mainstream coverage of power supply tests here. This just goes to show that 80+ gold does not automatically mean a good unit. I also look forward to your tests of other units, too. One thing to look into is the EVGA Supernova GA, which has transient issues with high end Ampere cards due to insufficient 12V rectification FETs.
I looked into it a bit since i have a GA 850 and 3070ti. Seems EVGA has acknowledged the issue and possibly fixed it. Early comments said they were replaced by EVGA with a different model (G+ for example), while some later comments said EVGA sent a new revised GA with the problem fixed. Hopefully shouldnt be an issue going forward. Still would be interesting to see them tear down one that had issues to see what was going on.
My 80+ Platinum Fractal PSU that I had for about 1 year recently popped while my PC was idle, so that was cool. There was smoke and everything. Crazy thing is it actually appeared to still work afterwards, so we whatever blew up wasn't critical for operation. The only reason I even knew it was the PSU was the horrible burning smell from within it. I know have an 80+ Gold BeQuiet PSU which is supposedly higher quality.
@@spforevr11 Honestly, most of their midrange is kinda sketchy in one way or another. Doesn't help that they refuse to send anything but their highest end products to reviewers.
Amazing. Because of this channel I was able to warn my friend who received this power supply as a Newegg bundle. Thankfully his arrived DOA but god forbid it had ACTUALLY worked and fried his 3070 that he won the Newegg shuffle for.
Yeah one of their psus broke it wasn’t the model mentioned in the video and their warranty makes you pay shipping both ways so it was cheaper to buy a new one
I made this same decision literally 17 years ago and have never regretted it! My very overpriced GA-7DPXDW had every capacitor fail within a month and gigabyte blamed me!
A relatively small thing, but I love the progress bars for each slide you show. It's an extremely clean way of showing the viewer how long they have to look over the slide. Huge props to the editors, that's a great addition!
@@ambientoccluser well was a gigabyte 3080 so is probably garbage also, joking aside, they needed a high tdp gpu to test the psu P.S.: Good thing i ve never bought anything from gigabyte cannot imagine spending so much money for a pc that may work only for 72 hours
@@guille92h I've had Gigabyte GTX 970 and a Z-series motherboard (don't remember the exact model). The 970 failed right after 2 year warranty expired, the motherboard worked for 6 years, and then finally died killing the i7 4790K as well. So yeah, I've learned the hard way never to buy their products again.
IMO only a matter of time. How much time, I don't know, but I know for certain that this kind of anti-consumerist bullshit has to stop and with the current political party in power in the US, it's far more likely that the corporations are held accountable even if it does go all the way to the top of the Supreme Court.
Quick tip: for as many fires as you guys make you should acquire a CO2 fire extinguisher. Those little cans as well as normal ABC fire extinguishers will make one heck of a mess and likely ruin your gear if you ever have to use one.
Halon is electrically non conductive. It works by interrupting the “Fire Triangle”, and is good for Class A, B, and C fires. There’s also no real residue to deal with. So it’s particularly great for lab and office environment where it doesn’t make a mess, or destroy/interrupt sensitive electronic equipment.
@@BigBear-- It's also deadly. And ALL fire extinguishers interrupt the fire triangle in at least one way. That's by definition how an extinguisher works. So yeah. I've had success in using a compressed air bottle sprayed upside down on a smoking vacuum cleaner. There were no actual flames yet, but it would have been called a class C at work. Obviously I don't recommend this as a PLAN for fire suppression, but if you don't have anything else when (a very small) one occurs, it can work. I suspect it would be able to put out any smoldering pieces from the pops in the video, or the NZXT case fire (provided it didn't progress past where it got to in the video).
@@BigBear-- Former fire fighter and PC builder here. No, you DO NOT want a Halon system in the lab or in the office or anywhere people are going to be! Halon is great for server farms, and enclosed areas of electronics like that, as long as people are not in that area regularly, or for very long. Halon will kill you. CO2 would be the preferred extinguisher for the lab and office due to the amount of electronic components and people. Wet chem, as in the little cans, and dry chem as in the typical ABC extinguishers will ruin everything, so those are not recommended. Just to reiterate, Halon will kill you.
A random comment not related to this particular video (still on the intro only): when you introduce the model number of a product in the video, maybe you can put up the model number in text in the video as you read out the model number? It's a human eye-ear coordination thing, because with these crazy model numbers manufacturers put in their products these days, I find these model numbers almost impossible to go inside my brain as audio signals if I haven't encountered them before. These strings of alphanumerical codes tend to be easier to absorb as visual text, at least for me.
Yeah! I have audio processing issues and while if I miss a word I can usually make up with it in context, model numbers are abstract and confusing. It would be a real help because auto CC often doesn't like them either.
Yep, this would be good for the list description where he said " we are not talking about xxxxxx" with a similar name, a onscreen summary of good, bad, untested to be noted to said onscreen text
@@raven4k998 Yeah, I have never heard anything good about Gigabyte components other than Motherboards or rabid fans. And I consider that person a rabid fan when he told me Gigabyte made a better GPU than EVGA. My rebuttal at the time wasn't that Gigabyte is shit, it's that EVGA is simply a good manufacturer, good cost benefit ratio. Gigabyte at the time also had good cost benefit ratio comparable to EVGA but the quality was notably lower. (talking about 2016 btw).
I’m an intern (take what I say with a grain of salt) working for an electrical engineering contractor designing embedded systems . I’ve gotten to sit in on some project development meetings and there’s been warnings about counterfeit parts making their way into the supply chain because of a general shortage of common components. The project I’m working on is seeing lead times In excess of three months to a year on some parts. It’s possible gigabyte is having to source some of these components from different vendors than normal or may have fallen victim to some counterfeits. It shouldn’t necessarily be an issue to use parts from different manufactures if they are accurately rated for the same spec, but, from the people I’ve talked to, manufactures can be less than honest with rating their own products.
While that may be the case allowing the PSU to operate at 130-140% it's rated capacity didn't exactly give them good odds for handling such an eventuality. Normally you overspec the components a little and make sure the fault tolerance is a little hysterical. That way you have two safety margins to buffer against, should one of them fail.
Considering all the different failure modes, is it more likely that it's a design problem? or maybe a manufacturing fail in the board? overvoltage somewhere, or something like that? (I am not an EE)
Unknowingly sourcing bad parts is one thing that is forgivable. Knowing that there is an issue & refusing to do anything about it is what they’re being put on blast for. Newegg & Gigabyte knowing a product makes a better fireplace than a power supply & still shoving that product out the door is shitty behavior.
@@damionb7946 This is a case of smack the Newegg bean counter complaining about the losses. Offer a refund or replacement for sold units and nail Gigabyte to the floor. Customers like knowing products are well supported. But Newegg's handling has been a double down on how can we piss off the customer.
While it's a lesser evil, being swindled of buying bad-quality components from dodgy suppliers still reflects poorly on the company's business practice. Suppliers may give you specs, that doesn't mean you don't carry out spot check. Even if you have done business with a certain suppliers for a long time, it only means you have reasons to trust them more but that doesn't mean you would trust them like you would trust your family. Trust but verify. QA. Not really an excuse to push out bad products.
It looks like the engineers designed the product with quality components, then the management decided to increase the trip point and buy their components from AliExpress.
I literally said “I’ve been waiting for this bullsh**” verbally to a wife under my breath. She could give 2 sh**s on about a TH-cam video on a random Sunday. Thank you Steve and the GC team for this.
I design electronics, nothing as high volume as any of Gigabyte's stuff but even in low volumes it's common to have several options for certain components. As long as they all meet the same specifications there shouldn't be any problems. I haven't heard of a lot of the capacitor/MOSFET brands you mentioned, so they could be of dubious quality. Running MOSFETS at over 150 degrees is absolute madness. The junction is probably significantly warmer.
I feel victims who have lost psu's or other hardware and can't get any RMA joy through gigabyte or Newegg, should band together for a class action lawsuit.
I was just thinking that this was just begging to become one class action suit. Really no RMA for a new product? Did they sell in Europe? Either way I'll get the popcorn warmed up, this is going to be a biggy.
PSU testing is always the hardest part of troubleshooting a bad system. For casual consumers, it can be almost impossible to determine if the problem is PS or MB related. Thanks for the insight.
I got the wireframe mouse mat about two weeks ago, and it's great. The resolution on the design is really impressive, it's soft, it sticks to my desk well, and and outer stitching looks really good. 10/10, would reccommend
Those FETs shouldn't be getting anywhere near that hot with that sort of load. The F variant of TO220 are much more sensitive to things like die delamination from excess torque during installation in being screwed to the heatsink, if not die delamination (which would increase Rds - drain-source resistance, leading to excess heat buildup and then failure), would increase the thermal resistance in celcius/watt in context of resistance met in dissipating heat from device to heatsink...which would also lead to excess heat buildup in the device and then failure.. The thermal resistance of the F variant of TO220 is already higher than the TO220 to start with. Like, nearly 3 times higher for this device. You do have to electrically insulate the package from the heatsink with a mica pad and plastic bobbin and what not (the F variant is a plastic package, the TO220 just has the metal tab), though. The screw torque that has the thermal resistance of the F shooting way up is still fine for the TO220 and actually results in a lower thermal resistance. I wonder if they were supposed to use a TO220 and tried to save some money by not having to use mica pads etc on each device...or whether their jig for installing them was designed for TO220 so when it came to tightening these down, it overdid it. That'd all certainly contribute to very early failure because again, these FETs shouldn't be getting near that hot for that kinda load when on a heatsink. It could also just be shoddy design, or both,
It is a curious observation by you. It appears that by TPU Greece results and by GN results, BOTH the FETs in the APFC and primary-side of the transformer have Rds too high, which seems like a bit too much of a coincidence. It's just that obviously for GN, being in 120V region as opposed to 230V in Greece, APFC having to handle several times higher currents has to give up first. To be kept in mind that the FETs are by some really new semiconductor companies with no proven track record, there is really no telling as to whether they're up to claimed spec. But the PSU OEM is also inexperienced. It for sure an entirely avoidable mistake. Primary side has not seen many critical faults in established OEMs' PSUs for decades, because really the currents aren't that high, it's not that hard to get right.
@@SianaGearz It's based somewhat on intuition through experience, I've seen the seem mistake lead to failure before. I did actually forget that they were 120v, lack of sleep and being in a 240v country hehheh. That would certainly make it worse, although those parts should still be capable of handling way more current than they should be here, all being normal. However, as you pointed out, they're produced by a more relatively 'unknown' producer in the space. It could also just be bad batch(es). Hard to tell without knowing the batch or manufacturing dates. Either way, was just something that immediately stood out so I thought I'd mention it in case GN should see it and wanted to do a bit of a deeper dive as to the real reasons for the failures :)
@@nicwilson89 Intersting post, very usefull, thank you. I have a unit of this PSU and i tried everything to blow it up ;). I even shut down the fan and the FET reached over 180 degrees at full load, with no issues. Your analysis seems logical to me. Would also explain why only some units fail and others like mine even work with no problems unter extrem conditions.
European side, there should be mandatory recalls issued as soon as safety authorities become aware of tge issue. GB should be liable for consequential damages under most EU consumer protection laws too
in EU we have black list of PSU that goes on fire or explode and this list is not short, because you can sell shit PSU because you have some shitty atests
The problems is are the psu list or advertise that they have OPP, OCP or OTP protection / certification. If they don't have you cannot force them to recall since the product works as intended or listed, you cannot use 750w psu in 1000w or 1300w workload. The blame is on the user. But if they advertise or list that it have protection than you can sue them for false advertisements or false specs that doesn't work. GN test here is what called stress testing, that over their intended workload, it's fine for quality control. But cannot be used as base for litigation. GN should do colabs with more engineering channels so they can improve the testing methodology and made it clearer..
Btw this is not defending newegg or gigabyte, but made it clearer from engineering standpoint.. it will be very bad we start accusing people without adequate testing, good methodology, and facts..
Dude I'm sort of a causal viewer. Watched some of your cool videos about fans ect. Then ...the newegg thing went down. Much respect gained for that ongoing event. But now I see some of your previous content and next level respect unlocked! I very much appreciate you holding manufacturers and dealers accountable but in a fair and honorable manner. Its very brave of you to do this risking alienating yourself from the good graces of these companies most youtube shills would skirt the truth for. You're fair but assertive. Wonderful work! Thankyou
I always used OklahomaWolf's reviews when evaluating PSU's when in the market for one. Sadly he doesn't do reviews anymore. His work was always top quality and he took testing of PSUs far above and beyond including running them in stress tests in ovens designed to get well above 100C from ambient. Then he would give component by component reviews and tear downs, removing everything from the boards inside, identifying who made what, and sometimes where and when. That's the sort of dedicated reviews we need to keep manufacturer's honest. Reviewers not afraid to destroy a product deliberately to find out if it is truly what it says it is.
I bought a Seasonic FOCUS Plus Gold GM-750 last summer based on one of his reviews, a 9.6 out of 10 but mine would have gotten a higher score because while his had some suspect solder joints on the AC input power capacitors mine did not so the only down side which didn't really bother me all that much was in-cable capacitors. I had some left over braided sleeving from a couple of 3D printer builds that I slipped over the ends of the power cables that you can see in the front and the rest is out of sight and out of mind. 10 year warranty, better then 0.40% regulation and very low AC ripple .... You can't ask for much better at that price point ($100)
I can't wait to hear the usual response: Our company wasn't aware of the current problem but now that we are, we will be working with customers to resolve the problem
I'd be actually surprised at this point if they acknowledge the problem. They'd probably sweep this under the rug and probably put GN Steve on the "influencers to avoid" list.
I' am Electronics Engineer; (after reviewing your data), "mixed capacitors, MOSFET's exploding, protection circuit does not kick in until 130% over capacity is reached", does suggests a major design flaw in the Gigabyte power supply. What bothers me is the use of different vendors supplying parts that don't match engineering specifications, this is a error in outsourcing for cheaper parts where quality control is substandard. My conclusion; "a complete redesign of the power supply models, improved current protection, (critical), assign one vendor regardless of what models are made, "supply high quality reliable parts", and a mandatory recall of all defective units that are still sitting on shelves waiting to be sold.
And this is why the bean counters never listen to the engineers. I mean, in an ideal world the bean counters wouldn't need to exist, you'd set a price point, set a performance target, give the engineers a few weeks, and the engineers would tell you if they could hit the price point and the performance target at the same time. If not, choose which one to sacrifice (it's usually the performance). Oh and then make sure you drill it into marketing's head that there's a revised performance spec sheet to use for the marketing, so that they don't do false advertising "by accident" (we all know it's by design, and by design in such a way that they can claim innocence). Engineers are fine. It's the rest of companies that makes me want to vomit. All it does to me is make me think "Ok, that's the cheapest one on the market, but that's buying lies. How much do I have to pay to get something that actually delivers on its specifications?" which makes me spend more when I could probably get away with spending less, simply because of the cost of failure (catastrophic failure especially, like a primary-secondary short in the power supply sending mains voltage coursing thru all the delicate silicon). This is why I stick to well-known brands, and buy high-wattage, 80+ Platinum or better PSUs, that actually have marketing points of things like "name brand MOSFETS" and "Japanese electrolytic capacitors". Yes, I pay more than I technically need to, but I can allow myself to have faith in the product specifications. This 750/850w PSU is designed like what I used to think was a "350w and under" "no name grey box" psu problem. Someone fed this one after midnight, cause it's a real Gremlin.
They should also replace every one of these PSUs that were sold and might be unable to be returned to the vendors. I don't even want my money back, I just want a decent quality PSU... ( I bought a 850 awhile back, it's outside of the return window now. )
@@DefianceOrDishonor If I was you, I'd seriously consider talking to a lawyer about either starting or joining a class-action suit against either NewEgg or Gigabyte or both. Or at the least, consider suing for the replacement of the product with something comparable from a different brand, and the legal fees you incur doing that (that way you don't pay for the lawsuit, they do).
The diligence on this is amazing. Seriously, hard to find anywhere else, if at all. Thank you. I've never trusted Gigabyte. Even though they do have some great products, I can never find it within my self to pull the trigger on their stuff. This Newegg thing irks me though. May have to also reconsider in the future.
i would trust your results every time you and your team actually enjoy testing things and someone that enjoys the job doesn't care if its a good result or bad as long as its accurate and repeatable and that's what you need in a good tester keep up the good work
2 thoughts here: Why would Gigabyte ever risk its reputation and continue selling such an unreliable product line? That'll cost them more in sales than fixing or scrapping the units that were already made. Also... sounds like Newegg and Gigabyte are in for some class actions.
I would posit that it really won't result in lost sales, or at least that there is a calculus being done between "lost sales" and "cost of recall" and they decided the cost of recall would be more expensive. The sad truth is that these companies don't care, because consumers (and/or regulators) don't care enough to punish bad behavior. As the bad behavior continues across all of them the standard for bad behavior they can get away with drops. Even the class actions are rarely a significant deterrent because they are rare (a gamble of a worse downside) and don't extract a truly punishing amount of money.
I've never really thought bad things about gigabyte... I am building a new system soon to replace my aging rig, so I'm at least one potential customer who will probably steer clear of gigabyte stuff when I do... I mean they know about this right, and did nothing... So very doubtful you'll see the gigabyte logo in my new machine after this horror story...
@@jarodatkinson5306 Sure, but that's the problem, the penetration on issues like this is limited. 60,000 people have watched this, but how many of those people are going to remember this, or act on it, or are even planning on making this decision?
Well they probably didn't think it would be so bad. Until now it still isn't, mainstream media doesn't cover this atm so the casual buyer won't know and it won't hurt their reputation with the general public, just with a (relatively small) community of enthusiasts. Also they could have underestimated how many of these PSUs fail.
Thinking of the US motor industry with a similar small component failure that caused catastrophic issues, the insurance payout was considered cheaper than recalling multi thousands of vehicles for replacement parts.
@@issacehowardjr679 The opposite. They actually thought it was gonna impress all the Tech Tubers, but they got a stupid intern probably to order in the supplier of the bike...
Always be wary of mandatory bundled items. There has to be a reason why these things are forced upon buyers along with a highly desirable item, and it can't be to benefit the buyer.
Little late seeing this, but I work for a CM and I can say the part shortage is super real. Bad to the point where customers are getting very… creative with their part selections. It’s crazy, gray market is now gold, broker parts are sought after, and otherwise obsolete parts are back in demand. Sadly I don’t think we’ve even reached the bottom of the valley yet.
Just glad I did my builds with the kids back in 2019. Three PC's were built using second hand XEON's (E5-1680V2, E5-2678V3, E5-4627V2) on X79 and X99. Average PC build cost was $740, including new PSU's, cases, coolers, NVME m.2 or SSD. The CPU's, GPU's, and DDR3 RAM were mostly second hand purchases. We were very lucky on certain local purchases (e.g. mint ASUS X79Pro for $20, exc. GTX 1080Ti for $350). One GPU was purchased new (RX590 for $170) in Jan'20, a few weeks before inflation hit the GPU market. So far so good.
@@jb678901 Not working for a PSU design company, but as an electronics designer and I can confirm that capacitors inventories are running running low, as far as our design and sourcing has been finding out.
@@antecboy I suspect the WEST is having a hard rethink about its Asian-based supply chains. I did run a supply chain in the Asian region over a decade ago, for a Fortune 50 company. Today, dealing in China has become extremely difficult; I have been trying to send one of my managers there since the beginning of this year and as of now, it has been impossible. Between the COV restrictions and recent social policy announcements by the CCP, it's not getting any easier. It was also recently reported that INTEL has met with US government officials to discuss a multi-billion dollar FAB investment stateside, likely for both supply chain security AND national security reasons. However, when it comes to technical commodities, we have a serious achilles heel, so to speak. Manufacturing is key; a lesson the USA seems to have forgotten decades ago. Our heavy reliance on Taiwan is another potential flashpoint, given the saber rattling by China in the seas surrounding that country. If you happen to own a carbureted car...hold onto it. I fear the "basics" are going to be worth their weight in gold...if things continues on their current trajectory. IMO.
@@antecboy In the past I’d fix most defects that came across my desk, now if digi doesn’t have anything available even remotely soon it becomes a donor board for everything else. Tried to put together a fixture to automate one of our older braindead tests. The soonest I could get a key part, or anything remotely compatible, was 52 weeks. I’m currently trying to find things to rob it off of.
I got two of the 850W variants in bundles many months ago from Newegg. Didn’t need them nor would I use such power supplies in my PC so I sold them on Reddit for close to their $130 cost. I hope the buyers are still alive. Should’ve made the buyers sign liability waivers.
@@darklink2000 if you know it's defective and still sell it, and the thing kills someone (house fire, electrical shock, etc), the seller (but mainly Gigabyte) could be held liable in court if they were ever sued. but it sounds like OP didn't know it was defective when they sold it, so it would just be on Gigabyte
Here's the thing. If he sold it without knowing the issue of the PSU, reselling it was not wrong. However, if you knew of this issue, you are no different from Newegg. The only thing that make you slightly better or worst than Newegg is if you warned the buyer about the issue when you have them signed the waiver. Remember, you are do the same thing as Newegg, pushing a possible defective unit to another party.
Thanks for the in-depth work. I bought A P750GM a couple of months ago - bundled with a 3070 of course - from a major distributor here in Denmark. I sent your video their way, and their response has been disappointing; they won't lift a finger until Gigabyte formally announce a recall of the PSU. Even requests to upgrade to a Corsair RM750x - me paying the difference - was rejected. I hope you're able to put enough pressure on Gigabyte to get a response in the form of a recall to ensure these poor quality units are brought back to be disposed of. Most of us readily pay a premium to go for well-known and trusted brands when it comes to power supplies, exactly because of the impact a failed PSU can have on the rest of our systems, and it's disappointing to see the lack of action on Gigabyte's part here. Keep us updated Steve & team!
As a rule of thumb, never support/hate brands blindly, especially for PC components. Every brand has their own fair share of great and utter shite products. Especially when some brands merely rebrand products made by other manufacturers (eg. Corsair's PSUs) and as this video has shown, even within the same SKU/family of products, a manufacturer may not stick to the same components so one person may get something usable and another person may get a dumpster fire.
Newegg might have some liability in this. If they knew they were dangerous and still forced people to buy them in their bundles, they better get ready for some lawsuits.
I’ve just started watching this channel as I’m looking to build a new PC. This video has helped me steer clear of gigabyte motherboards that are well spec’d but also poorly reviewed on newegg
Very interesting guys! As an EE student I might add that it would be interesting to have an oscilloscope hooked up to unit to see what the ripple was under full load. If there was a large amount of ripple it might explain why components were dying. Also as someone who gets free old (broken) power supplies from the local computer shop and takes the components out of them to use in my own projects, I'd like to add that monitoring the temperature of the heat syncs is a fairly common practice, and I'm surprised to see that this power supply does not do that.
You dont expect much ripple on this configuration since the have active PFC and the cap is pumped by a mosfet which is controlled by the same PWM IC. So the waveform will be more complex. When mosfets open, the spike generated on the primary is pretty big, enough to blow a scope frontend easily.This is way they fit 600 and 800V mosfets. You need an attenuation probe and an ISOLATION TRANSFORMER
This video is like a Columbo episode. You see components die in the beginning, and the entertainment comes from lieutenant GN walking you through the details
WE NEED A CLASS ACTION LAWSUIT AGAINST NEWEGG FOR THEIR ANTI-CONSUMER PRACTICES. Their "bundles" are reprehensible even when they don't have exploding parts.
What you need are decent consumer protection laws so you don't need a classic action. The authorities should persue issues like this, it shouldn't be down to individual customers to resolve. The wild west is obviously still alive and kicking!
Your dedication to your craft is admirable. Great production values, in depth explanations of the product (even for chipsets which most consumers will never look at). Wish you guys more success.
regarding the different components on each model, It's normal to have multiple equivalent components spec'ed in the parts list to diversify the supply chain. Those passive and discrete fet devices are widely and equivalently manufactured and sold under a lot of different brands.
Yeah, I assumed as much when watching this video as well... these kinds of parts are heavily commoditized, there’s no real reason to stick with one particular supplier.
This is the PSU came in my ABS prebuilt I bought. I thought i had seen something online about a faulty GIGABYTE PSU that looked exactly like the PSU in my PC, but I brushed it off bc I couldn’t find anything in the reviews for the system that said that the psu had failed on them. But after this video, I’m not taking any chances, especially after the part where you said that it fried a system. I can imagine what would happen if it did that to me, especially with Newegg’s terrible support.
Same boat with ABS pre-built. Has the P750GM. Has worked fine for me so far (about a month). But I'm not taking any chances. After this video dropped I immediately bought a Corsair PSU to swap it out with.
I had a PSU that was making a hissing sound, I decided to call customer support and while I was talking to the representative, my PSU decided to explode. The guy on the other end heard it and instantly initiated a refund. It was comical timing.
Unless it's an actual reputable PSU manufacturer, like Seasonic, Super Flower, etc. Gigabyte, EVGA, etc don't manufacture PSU's. They just contract a manufacturer to build them and slap their name on them. Seasonic manufactures most of EVGA and Corsair's Gold and Platinum PSU's, hence why they're known to be reliable. At that point you're better off just buying the original manufacturer's PSU's, as they're generally cheaper. I've been using Seasonics for decades, and they've never given me a single problem. They've also got a 10 year warranty and great customer service. Super Flower makes great PSU's as well.
@@GeraldMMonroe Technically it wasn't safe, as fires do start like this. Just because GN were taking safety measures and kind of got lucky doesn't make it safe. I'd be surprised if one of these PSU's hasn't caused at least a few fires.
Oof. *OOOOOOFFFFF.* I was JUST this close to getting it delivered, literally tomorrow after placing the order on Thursday. Jesus Christ, I dodged a bullet here. THANK YOU SO MUCH. 😭
Since Newegg decided to make bundles with GPU’s, I took my business elsewhere. All the stuff I’ve bought for my build has been purchased from BestBuy and Amazon. I loathe Amazon, but for Newegg to put power supplies like this in bundles… is just sickening. I’ve entered every shuffle, everyday this year and still haven’t been selected. I continued to do it even after getting a used 2070 Super just to see if I could get selected. The current Newegg is not the same Newegg I used back in 2012 for my first build, or even a few years ago.
Yeah it really makes me sad. Their site is great for finding and purchasing the parts you want. No other site compares to the usability of Newegg. They used to be one of the cheapest places with the best customer service and a dedicated staff who knew what they were doing. I am ashamed at what they have become.
It's because they were sold a few years ago to some Chinese business . They went to shite after that . Notice all the third party sellers mixed in with what they sell ? I've also started buying from Amazon , Bestbuy and Ebay Just got 2 ssd's from Amazon . They were cheaper than Newegg and had free shipping . Got them in two days...
I had the displeasure of being forced to buy one of these 850s back when there was a PSU shortage. I brought it thinking with a 10 year warranty it must be legit if they are that confident backing the product for 10 years. I can confirm that it was fine for 3 months and then still blew up, taking my whole pc with it (except for my gigabyte 3070 eagle luckily). What a nightmare that was. My friend was also in the same situation buying the 850 version during the part shortage. When I told him to replace it after what happened with mine, he decided not to as it was working fine at the time. Fast forward 3 more month (6 in total) and his unit fried his ram sticks. He was lucky he didn't get the full gigabyte experience like I did. Normally I would buy corsair or cooler Master PSU's I have never had a problem with these brands and still have 3 CoolerMaster PSU's running fine 10+ years after purchase. Edit: I only used to buy CoolerMaster (after building my first pc and going through 5 unbranded PSU's lol) and have used them for lots of friends computers with no problems. After seeing the video about CoolerMaster's testing that Gamers Nexus did I thought I would continue to buy them. Unfortunately the PSU shortage happened. I'm in Australia btw. Since the gigabyte drama, I've installed 3 computers with the Corsair 850W RMX since being unable to get CoolerMaster PSU's. I am yet to have any problems from any of the 3 computers, the longest one I have had installed has been about 6 months. I should note that the Corsair cables are horrible to work with as they don't bend or fit through case holes well and the actual power box is quiet big and can be hard to put in mid size cases nicely. But hey at least once its in you wont have to rebuild.
@Mac Pot Man I'm so lucky, recently I picked up a seasonic prime TX-850 titanium PSU for 100€. It was second hand but unopened, the previous owner had sent his unit for RMA but it took so long he bought another one before this replacement unit arrived... so I got it instead at absolute bargain price for a fantastic unit brand new. I have absolute trust in this PSU and if anything happens I believe in seasonic's customer support until proven otherwise as well.
PART 2 - RESPONDING TO GIGABYTE: th-cam.com/video/Xts3pvbcFos/w-d-xo.html
We sponsored our own video on this one. We spent a few months of on-and-off testing and research on this, and in addition to the extreme time cost, we spent a lot on power supplies, equipment, and other necessities for getting to the bottom of it. If you want to help us fund this type of in-depth work, please visit store.gamersnexus.net and use code "SENDHELP" (through 8/13/21) for 10% off any order. You can also get exclusive behind-the-scenes videos published on our Patreon page, if you'd prefer to help us that way! www.patreon.com/gamersnexus
Will you guys be restocking the toolkit?
I've been using the 850 watt model, I have literally no cash to swap it out. I'm so fucked lmao
Question here, are these different to the eu somehow? Cause we already have strong laws about power savings, cause the ratings for these here in germany are all top notch, at least as far as i have seen.
I'm curious to know how much you paid yourself to net such a sponsorship.
I forgot this video was going to be a thing.
We are so fortunate to have investigative journalists and techs like Gamers Nexus. Great job
Thanks for supporting us!
Couldn’t agree more.
Dude took half a year lmao, letting us buy it before warning us. We are unfortunate
Agreed Gamers Nexus is always striving to get us the REAL facts :)
We need more of them. But regardless, Steven and GN are amazing.
50% failure rate is kinda impressive in a backwards way
It's a matter of time
Heh, heh, heh.
Now they should know exactly what was wrong in the design, and make the new ones the opposite of it ;)
Ah, impressively incompetent... My favorite kind of impressive.
@@rexyoshimoto4278 hehehehehe
"Video today is sponsered by ourselves"
You mean Gigabyte weren't interested in sponsering it? I am surprised.
I know this is a joke, but just in case: I think GN shuffles their sponsors so that they don't sponsor a video about their own products, to keep it more fair in the eyes of the viewer. IIRC they did a video about this exact thing. I could be wrong, just remembering here.
@@SirAndras It was a joke, but I appreciate your informative comment.
Thanks.
Fun Fact: The day after this video was posted, Newegg stopped bundling Gigabyte PSUs with cards in the Newegg Shuffle.
I'm quite worried about my GPU now. It's Gaming OC by Gigabyte. So far not bad, almost a year, but who knows?
@@uraniummore770 I'm pretty sus about current Gigabyte products myself. The way they currently sourcing components is pretty sketchy. I have an Aorus 1080 Ti that I've been using since 2017 and it has been rock solid. Hope you got a good one.
To be fair, shuffle is another word for having a dump. These PSUs are a shuffle, indeed.
@@uraniummore770 gigabyte gpu is ok. It just their psu and some mobo is bad.
@@fr0z3nshade I see. Well that's very reassuring, thank you, truly. I shall take care of my system, so it would be fine as long, as possible (:
So my takeaway here is that both Gigabyte and Newegg came to know that there was a problem, and instead of doing anything positive they did nothing. Except in Newegg’s case they actually made consumer-hostile policy changes to try to sweep the problem under the rug. Classy, Newegg. Classy.
They did do *something* - they decided to literally burn their reputation for a quick buck shoveling a dangerous faulty product that should have been 100% recalled. The silver lining is that now now to never buy the expensive low quality brsnd Gigabyte and think twice before using Newegg.
@@informitas0117 Exactly!
Should have sent the damn thing back to the factory so that the gpod parts can be salvaged for a safe to use product!
Instead they've decided to force e-waste onto (unsuspecting) people and risk their safety and risk damaging their other PC components, thus creating more e-waste!
All during a silicon shortage, if environmental damage wasn't enough of a deterrent.
We truly live on a planet of monkeys...
@@LRM12o8 dude! but the money!!!
@@informitas0117 they burned their reputation when they decided to buy a bunch of ps5s and put them on their website for 1100 dollars.
*NewEgg Employee 1:* "Should we put these janky PSUs that no one wants on super sale to get rid of them?"
*NewEgg Employee 2:* "No way, let's bundle them with GPUs so we can still charge full price!"
"Our problem is your house fire!"
Well it's going to be more like
Newegg "we want GPU"
Gigabute "we got a warehouse of PSU's that we want to shift, each one comes with a GPU"
Newegg "We want GPU so ok"
or put them in pre builds like mine
and when they blow their new gpu's pairing them with these power supplies, they will buy new ones and more psu will be offloaded. Genius
I was under the impression that newegg wasn't the one responsible for the bundling it was the AIBs pushing the bundles out. That said once newegg got all the RMAs and negative reviews they should have been the ones to pull the plug on the bundles.
I've had one catch on fire and kill an entire system. Fun times. 😂
Not cool... Failure is one thing, killing innocent parts? :(
If only it had been one of your prebuilt abominations
Dawid! No way! Make another video about it and talking about this video. Gigabyte and NewEgg need the shame.
Do we know who made these? Great Wall or someone else? Maybe whoever it is, they misdirected some power supplies they meant to send to Wish.
@@thatlawyercat I think wish psus are more reliable than this somehow
I will never forget that Newegg has been 100% complicit in this entire mess.
I just purchased a new prebuilt last week for $3000 from new egg, it came with this psu!! I contacted new egg, they took $600 off a different model for me and gave me an advance refund so I can continue using this system for work until I buy a new one. They came straight with me. But what a shit show. To think they would do this in the first place
@@MDaDonLegacy Wow. Credit for doing the right thing in the end, but they were really hoping they wouldn't get caught.
@@Isoquant I received my new PC from new egg. I forked out an additional $800 and bought a $4000PC. The pc arrived last week with a 3080 gigabyte. It was DOA. So I contacted Newegg and they sent me another PC, came in yesterday. Same issue, DOA gigabyte 3080. Last time I buy anything gigabyte.
@@MDaDonLegacy I'm waiting on a 3080 PC from Newegg. I've seen lots of this. Has me very worried. 😅
@@wallace9045 I'm on my 5th prebuilt and rtx3080 and still can't get me a working gpu.
This hurts the entire Gigabyte brand. I wasn't planning on buying their PSU's, but now I feel bad for even having a Gigabyte motherboard and will think twice before buying anything from them again.
I personally had the worst experience with Gigabyte brand overall. I'm still salty my 970 windforce from Gigabyte died
I've had decent Gigabyte motherboards in the past. Products like this PSU do stain an entire brand though. If they can put out something like this then it does lead one to wonder what else they are capable of doing. Sometimes companies do go down the drain for whatever reason.
It did shake my faith in the brand too, but i newer buy power supply from Gigabyte. I do buy graphics cards and motherboards from them and will continue to do so, because they worked great for me so far.
Thats just silly, gigabyte make super duper mobos, ask buildzoid about it.
I have a Gigabyte 2070 (windforce). Last time I'll buy Gigabyte period. It's loud, cools not that well. Can't even spin up & down without causing a wind tunnel noise. 😆
"A Higher Severity Oops, known as an Oopsie Doopsie"
Never change Steve
I was shocked to see how expensive these are in spite of their high failure rate. This is the sort of behavior I'd expect from $40 ali express PSUs. You expect cheap products to be shitty, but in this case you're likely paying extra for surprise pyrotechnics. This is a big oof for Gigabyte and Newegg.
well it's probably a 40$ Ali express PSU with Gigabyte Branding
At this point I think 40USD Aliexpress PSU has less failure rate, they might smell like disgusting chemicals though
Regardless of price, who the hell buys a Gigabyte PSU lmao, that's the biggest mistake here
Even a shitty item shouldn't be a fire hazard.
$40 for something slightly better would still be a rip-off even for AliExpress. Maybe $20 max.
It's super nice that you include the blue progress bars on the sides when you show graphs, so we know when they're going to disappear. Very nice detail.
Electrical Engineer Here. I love the deep dive you folks do. One thing I want to call out is that the inconsistency in components on the same model is not unusual, nor necessarily any indicator of performance. Passives, in particular, often have a several qualified parts to manage pricing and supply. Especially in the current environment, important passives can disappear out of nowhere and leave you unable to make a product. Alternate parts also let you evaluate multiple manufacturers by looking at your process controls from production test which lets you make better products over time.
Alternate parts are only a problem when the R&D organization cuts corners and doesn't qualify each alternate part explicitly or fails to test properly during the manufacturing testing. In general though, I would say single sourcing parts is NOT good engineering practice and is not something you actually want to see manufacturers do.
GN have noted this in some of their previous videos, not necessarily only related to PSUs (changing components for the same model). When such things happen, the manufacturers should still distinguish the models by giving the revised model a new model number - something like rev.2 or rev.B or whatever.
@@lagrangemechanics It's different for every CM/ manufacteur but the silkscreen Rev numbers usually reflect the PCB gerbers revision. In my experience, the component rev is usually a sticky label but not easy to track from a consumer point of viewe.
It's a topic that's gaining popularity such as with the SSD chips. We really appreciate such keen-eyed people for their investigative work.
Inconsistency in these specific parts in power supplies for PCs is fairly uncommon. We're aware that parts change all the time in certain products, but that shouldn't be the case for most of these.
While that's true, I'm suspect of the quality of the actives, especially the supervisor IC.
"A _shocking_ 50% of these failed in an explosive capacity"
"maybe _blown_ out of proportion by the internet ... that's when things changed for the worse"
"We, at this point, had seen enough ... and needed to put a _cap_ on our own time investment"
Not sure if intentional, but as well as being all-round fantastic reporting, this video had a bunch of puns. Bravo GN!
Also, nice memes on that box there, and F for the 3080!
Yes F for the 3080
F for the 3080 indeed, such a waste :( Also those puns were awful, thank you!
Would it be correct to say that these PSUs suffered a FET worse than death?
At least Gigabyte gave it's customers the biggest "BANG" for buck... hahaha~
I'll see myself out...
I see your comment has sparked some lively replies. Sorry, I mean “SPARKED” some “LIVE”ly replies. Geddit? Geddit?!?!?
I literally was JUST about to buy this psu for a system I'm building. Good thing I saw this!
lmao be safe.
I have one in my system now. I got a new one on the way. Enough said
In an alternate universe, you bought the PSU and are currently trapped in a house fire. Sleep well 🤗
Then there's me almost having this piece of shit delivered to me TOMORROW. And here I was looking to replace my current PSU, thank GOD I decided to peek at reviews LITERALLY 24h before it was sent out... I'll be getting a standard, gold rated 700w unit from EVGA instead.
"It's actually the worst we've ever seen. In any electronics product." That's saying something. That list includes the NZXT case that might burn your house down.
Combine the two for ultimate self inflicted destruction.
Well, a PSU could also start a fire and with NZXT is was a problem that would probably never manifest for _most_ users.
With Gigabyte it seems like a 50/50 chance!
@@LRM12o8 More like 1/6.Still a bomb tho.
At least NZXT issued a recall, and fixed their case.
Well this is a straight PSU connected to the house electrical network that fail here!
* GamersNexus buying tons of these for testing
Gigabyte: yooooooooooooooo, we did it! these are selling like hotcakes!
GN should ask for full refund on those...
Gigabtye: ... [packed full of fireworks] "We can send you this *special* unit as a replacement...
I had thought of this too. GN with this wall of faulty PSUs.. Gigabyte would be thinking, whew... that's one carton down. Then, "Soooo we've been testing this PSU..."
-selling- smelling like hotcakes
@@stuporman Still a waste of usable parts for recycling...
There is lots of copper and such in e-waste.
Lots of aluminum and components that could be extracted.
hahahahahahahahah
I remember telling people in a larger GPU search discord to never buy a gigabyte PSU, and then a Sales rep for a smaller pc part site claimed I had no evidence and that it was a blatant lie. Thanks for confirming they were intentionally misinforming people!
no amount of evidence will ever persuade an idiot
thats greasy
tbf those guys are just the hardware nerd version of a discord mod.
Maybe he wasn't "intentionally" spreading misinformation, just that in his experience the PSUs didnt fail, like in Steve's testing, the first of the PSUs worked just fined
Was the server Fixitfixitfixit Drops?
"It's a gigabyte graphics card though, so..." I just started laughing in the office at that revelation.
24:04 "This computer is filled almost entirely with Gigabyte components, so we were more willing to part with them if they went up in flames."
You can still feel that burn, even though the smoke has cleared :)
Well this is some THOROUGH testing. Holy hell guys. You've outdone... The entire internet.
haha, thanks!
@@GamersNexus Getting a reply made my night too. Thanks! 😃
GN also did the same for Corsair when their H100i kept growing goo and exploding, and when NZXT made the H1 an electrical and fire hazard. Best tech news group ever.
@@GamersNexus it’s the right thing to do right? Still fucking awesome thi
I'd say they have outdone... Gigabyte.
"There's a possibility that the graphics card died on its own. It's a Gigabyte graphics card"
Outstanding move
Yeah that was fumy. GIgabyte makes good products though I wouldn't be worried about any other sku,,, that isn't also a power supply.
O great I have a Gigabyte 3060 Ti graphics card
As the owner of a Gigabyte RTX 3090, I am scared.
So games can kill this new RTX cards, and later people blaming Amazon xD
That was really smart for them. Easy out from a company could have been accusing the other product to be a failure itself, but what you can say if the other product is still your product? That's a good chess move, Harvey Specter would have been proud of them.
"unsellable explosive E-Waste" is a phrase I'm going to try my hardest to work into a real life conversation
"You're not wrong Steve, you're just an asshole"
Those hidden memes are just hilarious
You are about to enter a world of pain, smokey
Ty Steve 4 always watching our hides :) wish these companies would just take responsibility and get back to the good times 4 both company / customer.
What time in the video was that one?
@@hawaiianryan1890 at the last part, the CONCLUSION
@@alternamasaki429 ah, I see it now.
Patrick “is it hot in here or is the power supply on fire again” Stone strikes again
It's a long middle name, but we're going to start calling him this in the office now.
@@GamersNexus It’ll cut heating costs - you can put those savings into the new anechoic chamber
@@GamersNexus I would have gone with Patrick "Hot Junction" Stone...
Big thanks to Steve and his team for going after this. GBT should pull out the entire stock of these PSUs ASAP and not force people to buy them, or distris to have them, through combined deals.
Thank you captain obvious
@@Alex-td1pi So far 152 people have shown their agreement for that statement by Hardware Busters. Your comment on the other hand has only ONE like......from you, yourself, possibly?
I put one of these in my PC I built in late December. I kept getting random crashes and after replacing it with a Corsair one today, no more crashing! :)
Very happy I decided to replace it after finally hearing about all the problems people were having with them. Hopefully mine qualifies for the recall.
😂 I have literally just done this,
Man, this channel is so underrated. People should be appreciative of GN's testing and attention to detail.
GN say it as it is, no bullshit, and that’s what I like. They’ll never back something they don’t personally trust and will openly throw flak on shit/faulty products.
i mean, the video has 16k upvotes and 60 down. thats a 99.625% approval. so really its only slightly underrated.
@@stevenmagdaleno9863 By underated he meant they should have more subs and views, I'm tired of watching Linus changing his tv every two weeks, and his house, and using Porsches and in the now rare ocasion he builds a machine, he's never building nothing but +$ 3.000 machines, I can't recall the last time I saw him use an i3, yet his numbers keep on growing.
I want content that matters to me and most of the users, this is important stuff, I don't think LTT even covered the burning NZXT chasis beyond a mention in the Wan Show, imagine being the most followed channel on the internet with a reach of over 10M viewers and never getting into serious issues like this.
GN is one of the channels I trust the most.
@@javierortiz82 Because more people probably find LTT interesting/entertaining rather then in depth stuff. This channels doing well. No need to be mad at something when you already have an option for what you want.
@@TheZelvan I'm not mad, just disapointed, Linus making a video on the subject would hurt Gigabyte a lot and force them to action, and they deserve to get hurt and are late into taking action.
PSU explodes
Gigabyte: Looks fine to me.
Newegg: Yep.. best power supply ever.
*Samsung entered the chat*
*Apple wants to know your location*
"Momentous power delivery capacity?"
"POFF!"
"Excellent. Titanium rating."
Add 150 max star fake reviews and sells like cake.
Gigabyte's response to the whole issue killed the brand in my eyes.
nzxt : i just want to say that i'm a huge fan
I'm thrilled to see more mainstream coverage of power supply tests here. This just goes to show that 80+ gold does not automatically mean a good unit.
I also look forward to your tests of other units, too. One thing to look into is the EVGA Supernova GA, which has transient issues with high end Ampere cards due to insufficient 12V rectification FETs.
I looked into it a bit since i have a GA 850 and 3070ti. Seems EVGA has acknowledged the issue and possibly fixed it. Early comments said they were replaced by EVGA with a different model (G+ for example), while some later comments said EVGA sent a new revised GA with the problem fixed. Hopefully shouldnt be an issue going forward.
Still would be interesting to see them tear down one that had issues to see what was going on.
I bought this unit refurbished from EVGA for like 60 bucks. Works great for my 6800 XT and 1080i plus a 2070 super mining
My 80+ Platinum Fractal PSU that I had for about 1 year recently popped while my PC was idle, so that was cool. There was smoke and everything. Crazy thing is it actually appeared to still work afterwards, so we whatever blew up wasn't critical for operation. The only reason I even knew it was the PSU was the horrible burning smell from within it. I know have an 80+ Gold BeQuiet PSU which is supposedly higher quality.
@@spforevr11 Honestly, most of their midrange is kinda sketchy in one way or another. Doesn't help that they refuse to send anything but their highest end products to reviewers.
Amazing. Because of this channel I was able to warn my friend who received this power supply as a Newegg bundle. Thankfully his arrived DOA but god forbid it had ACTUALLY worked and fried his 3070 that he won the Newegg shuffle for.
the way gigabyte is handling this… well, i’m never buying anything with a gigabyte logo from now on
Yeah one of their psus broke it wasn’t the model mentioned in the video and their warranty makes you pay shipping both ways so it was cheaper to buy a new one
Me too.
I always had the feeling that gigabyte made questionable products but yeah this seals the deal for me
mine was the motherboard. keep getting BSOD. no more gigabyte for me. :(
I made this same decision literally 17 years ago and have never regretted it! My very overpriced GA-7DPXDW had every capacitor fail within a month and gigabyte blamed me!
A relatively small thing, but I love the progress bars for each slide you show. It's an extremely clean way of showing the viewer how long they have to look over the slide. Huge props to the editors, that's a great addition!
They have used them for years. I have actually wondered how hard that would be to edit on a couple occasions now hahaha
I also greatly appreciate those bars, it's an excellent feature.
I almost bought one of these once. It was fairly cheap, and I’m like “Gigabyte wouldn’t put their name on complete garbage right?”
😂
"it was fairly cheap" that's the red flag right there.
RIP
The *only* hardware issues of any type I've ever had since starting to build component PCs in 1997 were Gigabites...
😂 one of their motherboards failed me while using an amd fx cpu. So nothing new with this company
"No bad products, only bad prices" I'm pretty sure that's a Borderlands quote.
They should pay you to dispose of their explosive e-waste.
Other reviewers - "This item is garbage." Gamers Nexus - "This item is garbage, and here's the exact, well-tested reasons why it's garbage."
and let's connect super expensive hard to come by rtx 3080 in it while testing garbage!
@@ambientoccluser well was a gigabyte 3080 so is probably garbage also, joking aside, they needed a high tdp gpu to test the psu
P.S.: Good thing i ve never bought anything from gigabyte cannot imagine spending so much money for a pc that may work only for 72 hours
the reviewers that have reviewed the pgm DID give good reasons though...
I beg your pardon :P These PSUs are compliant to California environment laws. Eco friendly, Gold rated and all ... :P
@@guille92h I've had Gigabyte GTX 970 and a Z-series motherboard (don't remember the exact model). The 970 failed right after 2 year warranty expired, the motherboard worked for 6 years, and then finally died killing the i7 4790K as well.
So yeah, I've learned the hard way never to buy their products again.
I'm guessing there is going to be a Class Action Suit on this and I imagine Newegg (since they knew) will be in trouble if that happens.
Newegg goofed with the whole bundle return. I think they knew most people would buy a new psu and probably from them anyway.
There will absolutely be a class-action lawsuit. There is no way law firms will ignore this.
Here's hoping.
The problem with class actions is that only the lawers get money
IMO only a matter of time. How much time, I don't know, but I know for certain that this kind of anti-consumerist bullshit has to stop and with the current political party in power in the US, it's far more likely that the corporations are held accountable even if it does go all the way to the top of the Supreme Court.
My elderly mother heard me watching this and said she loved your voice and to keep up the good work.
Your mother seems like a nice lady, all the best to her
I cannot describe how infuriated I would be if my 3080 was destroyed by a PSU like this.
Gamer's Nexus always doing the lords work and being as thorough as possible for fairness
No doubt. I know most have forgiven msi but the killshot video showed me what I needed to know to avoid them and I truly thank them for that.
washed checkmark
He is the Lord. Tech Jesus with that magestic hair
Quick tip: for as many fires as you guys make you should acquire a CO2 fire extinguisher. Those little cans as well as normal ABC fire extinguishers will make one heck of a mess and likely ruin your gear if you ever have to use one.
This one 200%, Heck that powder ruins everything.
Eh…I would actually recommend a Halon system installed in their labs, as well as small hand held Halon units around the office.
Halon is electrically non conductive. It works by interrupting the “Fire Triangle”, and is good for Class A, B, and C fires. There’s also no real residue to deal with. So it’s particularly great for lab and office environment where it doesn’t make a mess, or destroy/interrupt sensitive electronic equipment.
@@BigBear-- It's also deadly. And ALL fire extinguishers interrupt the fire triangle in at least one way. That's by definition how an extinguisher works. So yeah.
I've had success in using a compressed air bottle sprayed upside down on a smoking vacuum cleaner. There were no actual flames yet, but it would have been called a class C at work. Obviously I don't recommend this as a PLAN for fire suppression, but if you don't have anything else when (a very small) one occurs, it can work. I suspect it would be able to put out any smoldering pieces from the pops in the video, or the NZXT case fire (provided it didn't progress past where it got to in the video).
@@BigBear-- Former fire fighter and PC builder here. No, you DO NOT want a Halon system in the lab or in the office or anywhere people are going to be! Halon is great for server farms, and enclosed areas of electronics like that, as long as people are not in that area regularly, or for very long. Halon will kill you. CO2 would be the preferred extinguisher for the lab and office due to the amount of electronic components and people. Wet chem, as in the little cans, and dry chem as in the typical ABC extinguishers will ruin everything, so those are not recommended. Just to reiterate, Halon will kill you.
A random comment not related to this particular video (still on the intro only): when you introduce the model number of a product in the video, maybe you can put up the model number in text in the video as you read out the model number? It's a human eye-ear coordination thing, because with these crazy model numbers manufacturers put in their products these days, I find these model numbers almost impossible to go inside my brain as audio signals if I haven't encountered them before. These strings of alphanumerical codes tend to be easier to absorb as visual text, at least for me.
Yeah! I have audio processing issues and while if I miss a word I can usually make up with it in context, model numbers are abstract and confusing. It would be a real help because auto CC often doesn't like them either.
I don't think you need any specific difficulties to find that helpful, it's a good idea
@@00O3O1B The model number is in the description and in the tags. As for OP's request, we can do that for complicated strings like these, yes.
Yep, this would be good for the list description where he said " we are not talking about xxxxxx" with a similar name, a onscreen summary of good, bad, untested to be noted to said onscreen text
or you may fall and break the😸😺💩🤖👾👽👻
Thank you Steve and your staff for all of your hard work look forward to see what comes of this issue if anything.
“…that’s when things changed for the worst… or, or the better, …depending if you’re Gigabyte.”
Lmao
that's why I am so happy I didn't buy a gigabyte power supply
@@raven4k998 Yeah, I have never heard anything good about Gigabyte components other than Motherboards or rabid fans. And I consider that person a rabid fan when he told me Gigabyte made a better GPU than EVGA. My rebuttal at the time wasn't that Gigabyte is shit, it's that EVGA is simply a good manufacturer, good cost benefit ratio. Gigabyte at the time also had good cost benefit ratio comparable to EVGA but the quality was notably lower. (talking about 2016 btw).
I’m an intern (take what I say with a grain of salt) working for an electrical engineering contractor designing embedded systems . I’ve gotten to sit in on some project development meetings and there’s been warnings about counterfeit parts making their way into the supply chain because of a general shortage of common components. The project I’m working on is seeing lead times In excess of three months to a year on some parts. It’s possible gigabyte is having to source some of these components from different vendors than normal or may have fallen victim to some counterfeits. It shouldn’t necessarily be an issue to use parts from different manufactures if they are accurately rated for the same spec, but, from the people I’ve talked to, manufactures can be less than honest with rating their own products.
While that may be the case allowing the PSU to operate at 130-140% it's rated capacity didn't exactly give them good odds for handling such an eventuality. Normally you overspec the components a little and make sure the fault tolerance is a little hysterical. That way you have two safety margins to buffer against, should one of them fail.
Considering all the different failure modes, is it more likely that it's a design problem? or maybe a manufacturing fail in the board? overvoltage somewhere, or something like that? (I am not an EE)
Unknowingly sourcing bad parts is one thing that is forgivable. Knowing that there is an issue & refusing to do anything about it is what they’re being put on blast for. Newegg & Gigabyte knowing a product makes a better fireplace than a power supply & still shoving that product out the door is shitty behavior.
@@damionb7946 This is a case of smack the Newegg bean counter complaining about the losses. Offer a refund or replacement for sold units and nail Gigabyte to the floor. Customers like knowing products are well supported. But Newegg's handling has been a double down on how can we piss off the customer.
While it's a lesser evil, being swindled of buying bad-quality components from dodgy suppliers still reflects poorly on the company's business practice. Suppliers may give you specs, that doesn't mean you don't carry out spot check. Even if you have done business with a certain suppliers for a long time, it only means you have reasons to trust them more but that doesn't mean you would trust them like you would trust your family. Trust but verify. QA. Not really an excuse to push out bad products.
Gigabyte: "QA testing? LMFAO, I think we know how to design a PSU, ok?"
Narrator: "They did *not* know how to design a PSU."
Gigabyte: we are sure the user did something wrong.
i read that in morgan freemans voice. the narrator part ofcourse
sshhhh they are sensitive about there exploding products and will say you were using them incorrectly the IBM defence for faulty products
But it has Japanese Caps tho...
It looks like the engineers designed the product with quality components, then the management decided to increase the trip point and buy their components from AliExpress.
Ive waited a whole 2 months for this!
the hype was real
Same here
Yup, knew what Newegg was doing as soon as they started doing bundles.
I literally said “I’ve been waiting for this bullsh**” verbally to a wife under my breath. She could give 2 sh**s on about a TH-cam video on a random Sunday. Thank you Steve and the GC team for this.
same same i hope they announce a recall soon
I design electronics, nothing as high volume as any of Gigabyte's stuff but even in low volumes it's common to have several options for certain components. As long as they all meet the same specifications there shouldn't be any problems. I haven't heard of a lot of the capacitor/MOSFET brands you mentioned, so they could be of dubious quality. Running MOSFETS at over 150 degrees is absolute madness. The junction is probably significantly warmer.
"This makes the oops moment a higher severity moment known as an oppsie doopsie."
Didn't hear anything after this line as I was on the floor laughing.
so does it require a lawsuit to reach an 'oh shit!' moment?
I'm joining you on the floor haha
Still on the floor? I am
I feel victims who have lost psu's or other hardware and can't get any RMA joy through gigabyte or Newegg, should band together for a class action lawsuit.
I heard that Newegg was bought by a Chinese company. It does seem like the site is different today than it used to be to me.
I was just thinking that this was just begging to become one class action suit. Really no RMA for a new product? Did they sell in Europe? Either way I'll get the popcorn warmed up, this is going to be a biggy.
@@heihar2007 In Europe they would have a big problem. Better consumer rights protection overall.
@@ToTheGAMES exactly; that’s why i asked. Should be fun no RMA for a defective product. Wondering how much they would have to pay.
That surprised me.. What they did is called tying and is illegal in lots of places.
“You down with OPP?”
Gigabyte: “No”
Newegg: "NO U NO ME!"
Gigabyte: "You down with OCP?"
Newegg: "You have 20 seconds to comply"
Damn. I just posted this :(
I'm here for this comment...
PSU testing is always the hardest part of troubleshooting a bad system. For casual consumers, it can be almost impossible to determine if the problem is PS or MB related. Thanks for the insight.
I got the wireframe mouse mat about two weeks ago, and it's great. The resolution on the design is really impressive, it's soft, it sticks to my desk well, and and outer stitching looks really good. 10/10, would reccommend
Thank you!
Those FETs shouldn't be getting anywhere near that hot with that sort of load. The F variant of TO220 are much more sensitive to things like die delamination from excess torque during installation in being screwed to the heatsink, if not die delamination (which would increase Rds - drain-source resistance, leading to excess heat buildup and then failure), would increase the thermal resistance in celcius/watt in context of resistance met in dissipating heat from device to heatsink...which would also lead to excess heat buildup in the device and then failure.. The thermal resistance of the F variant of TO220 is already higher than the TO220 to start with. Like, nearly 3 times higher for this device.
You do have to electrically insulate the package from the heatsink with a mica pad and plastic bobbin and what not (the F variant is a plastic package, the TO220 just has the metal tab), though. The screw torque that has the thermal resistance of the F shooting way up is still fine for the TO220 and actually results in a lower thermal resistance.
I wonder if they were supposed to use a TO220 and tried to save some money by not having to use mica pads etc on each device...or whether their jig for installing them was designed for TO220 so when it came to tightening these down, it overdid it. That'd all certainly contribute to very early failure because again, these FETs shouldn't be getting near that hot for that kinda load when on a heatsink.
It could also just be shoddy design, or both,
It is a curious observation by you. It appears that by TPU Greece results and by GN results, BOTH the FETs in the APFC and primary-side of the transformer have Rds too high, which seems like a bit too much of a coincidence. It's just that obviously for GN, being in 120V region as opposed to 230V in Greece, APFC having to handle several times higher currents has to give up first.
To be kept in mind that the FETs are by some really new semiconductor companies with no proven track record, there is really no telling as to whether they're up to claimed spec. But the PSU OEM is also inexperienced.
It for sure an entirely avoidable mistake. Primary side has not seen many critical faults in established OEMs' PSUs for decades, because really the currents aren't that high, it's not that hard to get right.
@@SianaGearz It's based somewhat on intuition through experience, I've seen the seem mistake lead to failure before. I did actually forget that they were 120v, lack of sleep and being in a 240v country hehheh. That would certainly make it worse, although those parts should still be capable of handling way more current than they should be here, all being normal. However, as you pointed out, they're produced by a more relatively 'unknown' producer in the space. It could also just be bad batch(es). Hard to tell without knowing the batch or manufacturing dates. Either way, was just something that immediately stood out so I thought I'd mention it in case GN should see it and wanted to do a bit of a deeper dive as to the real reasons for the failures :)
@@nicwilson89 Intersting post, very usefull, thank you. I have a unit of this PSU and i tried everything to blow it up ;). I even shut down the fan and the FET reached over 180 degrees at full load, with no issues. Your analysis seems logical to me. Would also explain why only some units fail and others like mine even work with no problems unter extrem conditions.
dude but look at the vid.. the fans arent even spinning.. hell yeah it will get hot without the fan spinning.
@@tweakpc didnt you notice the fans arent spinning when the sparks fly?
The fact this hasn't been recalled speaks volumes about how much you should trust Gigabyte with your money.
It doesn't matter the brand. They all have their own shady shit they pull.
Bet they still got their fingers crossed.
@@Prometheus1979 All brands have bad products, but Gigabyte (and Newegg) *knowingly* sold a product that is not only bad, but dangerous to customers.
@@shanez1215 Worst case: sets the user's house on fire, someone dies. Yeah, this is _not_ a liability you want to shove onto the customer.
@@Reziac *cough*NZXT*cough*
European side, there should be mandatory recalls issued as soon as safety authorities become aware of tge issue.
GB should be liable for consequential damages under most EU consumer protection laws too
in EU we have black list of PSU that goes on fire or explode and this list is not short, because you can sell shit PSU because you have some shitty atests
Lol. This is MERICA. Not europoop
@@samholdsworth3957 /s?
@@karstenpoels1865 wooosh
@@samholdsworth3957 wdym woooosh
Start a Recall Chain, Steve. This one needs to be put on an APB ASAP. (APB: All Points Bulletin)
Completely agree. Someone needs to hold Gigabyte's feet to the fire so they actually recall this fire hazard.
@@shadow7037932 Gigabyte AND Newegg! Those Rat-Bastards are just as culpable!
Willing to bet there will be a class action lawsuit before they recall them all.
The problems is are the psu list or advertise that they have OPP, OCP or OTP protection / certification.
If they don't have you cannot force them to recall since the product works as intended or listed, you cannot use 750w psu in 1000w or 1300w workload. The blame is on the user.
But if they advertise or list that it have protection than you can sue them for false advertisements or false specs that doesn't work.
GN test here is what called stress testing, that over their intended workload, it's fine for quality control. But cannot be used as base for litigation.
GN should do colabs with more engineering channels so they can improve the testing methodology and made it clearer..
Btw this is not defending newegg or gigabyte, but made it clearer from engineering standpoint..
it will be very bad we start accusing people without adequate testing, good methodology, and facts..
about 6 months ago: nzxt itx case fires
Gigabyte: " *HOLD MY MOSFET'S* "
Dude I'm sort of a causal viewer. Watched some of your cool videos about fans ect. Then ...the newegg thing went down. Much respect gained for that ongoing event. But now I see some of your previous content and next level respect unlocked! I very much appreciate you holding manufacturers and dealers accountable but in a fair and honorable manner. Its very brave of you to do this risking alienating yourself from the good graces of these companies most youtube shills would skirt the truth for. You're fair but assertive. Wonderful work! Thankyou
NewEgg: "Are you down with OPP?"
Gigabyte: "Yeah, you know me!!"
Over.Priced.Power
@@Browser404 Baracky with the good hair.
Aw, you beat me to it by 4 hours! 😁
😂😂
Fab 5 Fredy is watching u!
I always used OklahomaWolf's reviews when evaluating PSU's when in the market for one. Sadly he doesn't do reviews anymore. His work was always top quality and he took testing of PSUs far above and beyond including running them in stress tests in ovens designed to get well above 100C from ambient. Then he would give component by component reviews and tear downs, removing everything from the boards inside, identifying who made what, and sometimes where and when. That's the sort of dedicated reviews we need to keep manufacturer's honest. Reviewers not afraid to destroy a product deliberately to find out if it is truly what it says it is.
Sounds like Gigabyte knew he was out of commission and went super cheap with components
I bought a Seasonic FOCUS Plus Gold GM-750 last summer based on one of his reviews, a 9.6 out of 10 but mine would have gotten a higher score because while his had some suspect solder joints on the AC input power capacitors mine did not so the only down side which didn't really bother me all that much was in-cable capacitors. I had some left over braided sleeving from a couple of 3D printer builds that I slipped over the ends of the power cables that you can see in the front and the rest is out of sight and out of mind. 10 year warranty, better then 0.40% regulation and very low AC ripple .... You can't ask for much better at that price point ($100)
I can't wait to hear the usual response: Our company wasn't aware of the current problem but now that we are, we will be working with customers to resolve the problem
I'd be actually surprised at this point if they acknowledge the problem. They'd probably sweep this under the rug and probably put GN Steve on the "influencers to avoid" list.
You forgot the "issue affecting a small number of units" line lol
Are you holding your breath? LoL 🤣
_"...the current problem"_
Puntastic.
@@Teeb2023 It's a pun and at the same time it suggests that they know of more problems with their stuff.
I was actually planning on getting this exact power supply for my build. Thanks for probably literally saving my future PC.
Man I almost bought one. Had it ordered, paid for it, did a bit more research, cancelled the order and got an EVGA 750GA instead. Sketchy units
I bought one... Umm..
I had to get mine bundled with my RTX 3080. Luckily later on I was able to sell it off and get an RM850x.
EVGA are good. Buy Superflower instead if you want the same quality for a lower price without the brand markup. :D
I heard the enermax revolution d.f's good
@@802Garage Super Flower broke up with EVGA circa 2019. They're still nice units though, very good value.
I' am Electronics Engineer; (after reviewing your data), "mixed capacitors, MOSFET's exploding, protection circuit does not kick in until 130% over capacity is reached", does suggests a major design flaw in the Gigabyte power supply. What bothers me is the use of different vendors supplying parts that don't match engineering specifications, this is a error in outsourcing for cheaper parts where quality control is substandard. My conclusion; "a complete redesign of the power supply models, improved current protection, (critical), assign one vendor regardless of what models are made, "supply high quality reliable parts", and a mandatory recall of all defective units that are still sitting on shelves waiting to be sold.
And this is why the bean counters never listen to the engineers.
I mean, in an ideal world the bean counters wouldn't need to exist, you'd set a price point, set a performance target, give the engineers a few weeks, and the engineers would tell you if they could hit the price point and the performance target at the same time. If not, choose which one to sacrifice (it's usually the performance). Oh and then make sure you drill it into marketing's head that there's a revised performance spec sheet to use for the marketing, so that they don't do false advertising "by accident" (we all know it's by design, and by design in such a way that they can claim innocence).
Engineers are fine. It's the rest of companies that makes me want to vomit.
All it does to me is make me think "Ok, that's the cheapest one on the market, but that's buying lies. How much do I have to pay to get something that actually delivers on its specifications?" which makes me spend more when I could probably get away with spending less, simply because of the cost of failure (catastrophic failure especially, like a primary-secondary short in the power supply sending mains voltage coursing thru all the delicate silicon).
This is why I stick to well-known brands, and buy high-wattage, 80+ Platinum or better PSUs, that actually have marketing points of things like "name brand MOSFETS" and "Japanese electrolytic capacitors". Yes, I pay more than I technically need to, but I can allow myself to have faith in the product specifications.
This 750/850w PSU is designed like what I used to think was a "350w and under" "no name grey box" psu problem. Someone fed this one after midnight, cause it's a real Gremlin.
That's what happens when you select a cheap Chinese power brick vendor to make your PSUs.
They should also replace every one of these PSUs that were sold and might be unable to be returned to the vendors. I don't even want my money back, I just want a decent quality PSU... ( I bought a 850 awhile back, it's outside of the return window now. )
That’s funny. I’m a circus clown and I could tell you the same thing.
@@DefianceOrDishonor If I was you, I'd seriously consider talking to a lawyer about either starting or joining a class-action suit against either NewEgg or Gigabyte or both. Or at the least, consider suing for the replacement of the product with something comparable from a different brand, and the legal fees you incur doing that (that way you don't pay for the lawsuit, they do).
The diligence on this is amazing. Seriously, hard to find anywhere else, if at all. Thank you. I've never trusted Gigabyte. Even though they do have some great products, I can never find it within my self to pull the trigger on their stuff. This Newegg thing irks me though. May have to also reconsider in the future.
Their GPUs are usually pretty good. Better than MSI at least 😅
i would trust your results every time you and your team actually enjoy testing things and someone that enjoys the job doesn't care if its a good result or bad as long as its accurate and repeatable and that's what you need in a good tester keep up the good work
2 thoughts here:
Why would Gigabyte ever risk its reputation and continue selling such an unreliable product line? That'll cost them more in sales than fixing or scrapping the units that were already made.
Also... sounds like Newegg and Gigabyte are in for some class actions.
I would posit that it really won't result in lost sales, or at least that there is a calculus being done between "lost sales" and "cost of recall" and they decided the cost of recall would be more expensive. The sad truth is that these companies don't care, because consumers (and/or regulators) don't care enough to punish bad behavior. As the bad behavior continues across all of them the standard for bad behavior they can get away with drops. Even the class actions are rarely a significant deterrent because they are rare (a gamble of a worse downside) and don't extract a truly punishing amount of money.
I've never really thought bad things about gigabyte... I am building a new system soon to replace my aging rig, so I'm at least one potential customer who will probably steer clear of gigabyte stuff when I do... I mean they know about this right, and did nothing... So very doubtful you'll see the gigabyte logo in my new machine after this horror story...
@@jarodatkinson5306 Sure, but that's the problem, the penetration on issues like this is limited. 60,000 people have watched this, but how many of those people are going to remember this, or act on it, or are even planning on making this decision?
Well they probably didn't think it would be so bad. Until now it still isn't, mainstream media doesn't cover this atm so the casual buyer won't know and it won't hurt their reputation with the general public, just with a (relatively small) community of enthusiasts. Also they could have underestimated how many of these PSUs fail.
Thinking of the US motor industry with a similar small component failure that caused catastrophic issues, the insurance payout was considered cheaper than recalling multi thousands of vehicles for replacement parts.
I've been wondering if we would start to see increased failure rates across lots of products in part due to the various parts shortages
"Sometimes they trry to kill us"
AMD: Hide the bike.
? I really don't believe that. Do you?
@@issacehowardjr679 The opposite. They actually thought it was gonna impress all the Tech Tubers, but they got a stupid intern probably to order in the supplier of the bike...
Always be wary of mandatory bundled items. There has to be a reason why these things are forced upon buyers along with a highly desirable item, and it can't be to benefit the buyer.
Little late seeing this, but I work for a CM and I can say the part shortage is super real. Bad to the point where customers are getting very… creative with their part selections.
It’s crazy, gray market is now gold, broker parts are sought after, and otherwise obsolete parts are back in demand. Sadly I don’t think we’ve even reached the bottom of the valley yet.
Just glad I did my builds with the kids back in 2019. Three PC's were built using second hand XEON's (E5-1680V2, E5-2678V3, E5-4627V2) on X79 and X99. Average PC build cost was $740, including new PSU's, cases, coolers, NVME m.2 or SSD. The CPU's, GPU's, and DDR3 RAM were mostly second hand purchases. We were very lucky on certain local purchases (e.g. mint ASUS X79Pro for $20, exc. GTX 1080Ti for $350). One GPU was purchased new (RX590 for $170) in Jan'20, a few weeks before inflation hit the GPU market. So far so good.
@@jb678901 Not working for a PSU design company, but as an electronics designer and I can confirm that capacitors inventories are running running low, as far as our design and sourcing has been finding out.
@@antecboy I suspect the WEST is having a hard rethink about its Asian-based supply chains. I did run a supply chain in the Asian region over a decade ago, for a Fortune 50 company. Today, dealing in China has become extremely difficult; I have been trying to send one of my managers there since the beginning of this year and as of now, it has been impossible. Between the COV restrictions and recent social policy announcements by the CCP, it's not getting any easier.
It was also recently reported that INTEL has met with US government officials to discuss a multi-billion dollar FAB investment stateside, likely for both supply chain security AND national security reasons. However, when it comes to technical commodities, we have a serious achilles heel, so to speak. Manufacturing is key; a lesson the USA seems to have forgotten decades ago. Our heavy reliance on Taiwan is another potential flashpoint, given the saber rattling by China in the seas surrounding that country.
If you happen to own a carbureted car...hold onto it. I fear the "basics" are going to be worth their weight in gold...if things continues on their current trajectory. IMO.
@@antecboy In the past I’d fix most defects that came across my desk, now if digi doesn’t have anything available even remotely soon it becomes a donor board for everything else.
Tried to put together a fixture to automate one of our older braindead tests. The soonest I could get a key part, or anything remotely compatible, was 52 weeks. I’m currently trying to find things to rob it off of.
I hope people remember how Newegg treated consumers during the scalping, they paired all of their high sought after CPUS and GPUS with these PSUs.
DEFINITELY!.
Once Newegg went public, they are pretty much just another greedy corporation. If they have the lowest price, I'll buy, if not then I won't.
I got two of the 850W variants in bundles many months ago from Newegg. Didn’t need them nor would I use such power supplies in my PC so I sold them on Reddit for close to their $130 cost. I hope the buyers are still alive. Should’ve made the buyers sign liability waivers.
@Maikro Wavee Why shouldn't he have sold it? The buyers can do research as well.
@Maikro Wavee Right…
@@darklink2000 This is why everyone should realize nor be surprised that when it comes to money, there are no morals. Never.
@@darklink2000 if you know it's defective and still sell it, and the thing kills someone (house fire, electrical shock, etc), the seller (but mainly Gigabyte) could be held liable in court if they were ever sued. but it sounds like OP didn't know it was defective when they sold it, so it would just be on Gigabyte
Here's the thing. If he sold it without knowing the issue of the PSU, reselling it was not wrong. However, if you knew of this issue, you are no different from Newegg. The only thing that make you slightly better or worst than Newegg is if you warned the buyer about the issue when you have them signed the waiver. Remember, you are do the same thing as Newegg, pushing a possible defective unit to another party.
The saying "that they don't make things like they used to" is so true .
This looks like a perfect case for class action lawsuit
I for one have the 850, haven't run it (no graphics card, thank God)
Thanks for the in-depth work. I bought A P750GM a couple of months ago - bundled with a 3070 of course - from a major distributor here in Denmark. I sent your video their way, and their response has been disappointing; they won't lift a finger until Gigabyte formally announce a recall of the PSU. Even requests to upgrade to a Corsair RM750x - me paying the difference - was rejected. I hope you're able to put enough pressure on Gigabyte to get a response in the form of a recall to ensure these poor quality units are brought back to be disposed of.
Most of us readily pay a premium to go for well-known and trusted brands when it comes to power supplies, exactly because of the impact a failed PSU can have on the rest of our systems, and it's disappointing to see the lack of action on Gigabyte's part here. Keep us updated Steve & team!
Send a heads up to your local consumer safety/ trading standards people.
As a rule of thumb, never support/hate brands blindly, especially for PC components. Every brand has their own fair share of great and utter shite products. Especially when some brands merely rebrand products made by other manufacturers (eg. Corsair's PSUs) and as this video has shown, even within the same SKU/family of products, a manufacturer may not stick to the same components so one person may get something usable and another person may get a dumpster fire.
Newegg might have some liability in this. If they knew they were dangerous and still forced people to buy them in their bundles, they better get ready for some lawsuits.
Someone needs to get hurt/killed…
@@californianking5662 no, they definitely don't.
@@madman4043 I think he means that that (an injured/killed customer) is what it would take for Badegg to get ready for a lawsuit.
I’ve just started watching this channel as I’m looking to build a new PC. This video has helped me steer clear of gigabyte motherboards that are well spec’d but also poorly reviewed on newegg
Gigabyte: "Next level RGB, now with _FIREWORKS!"_
Or: Mistaken RGB with RPG.
Rocket-propelled gigabyte?
)))) this is gold
@@notthedroidsyourelookingfo4026 Haha, quite accurate I guess
Very interesting guys! As an EE student I might add that it would be interesting to have an oscilloscope hooked up to unit to see what the ripple was under full load. If there was a large amount of ripple it might explain why components were dying.
Also as someone who gets free old (broken) power supplies from the local computer shop and takes the components out of them to use in my own projects, I'd like to add that monitoring the temperature of the heat syncs is a fairly common practice, and I'm surprised to see that this power supply does not do that.
You dont expect much ripple on this configuration since the have active PFC and the cap is pumped by a mosfet which is controlled by the same PWM IC. So the waveform will be more complex. When mosfets open, the spike generated on the primary is pretty big, enough to blow a scope frontend easily.This is way they fit 600 and 800V mosfets. You need an attenuation probe and an ISOLATION TRANSFORMER
This video is like a Columbo episode. You see components die in the beginning, and the entertainment comes from lieutenant GN walking you through the details
Thanks!
WE NEED A CLASS ACTION LAWSUIT AGAINST NEWEGG FOR THEIR ANTI-CONSUMER PRACTICES.
Their "bundles" are reprehensible even when they don't have exploding parts.
I stopped buying from them years ago. They have always felt shady to me
What you need are decent consumer protection laws so you don't need a classic action. The authorities should persue issues like this, it shouldn't be down to individual customers to resolve. The wild west is obviously still alive and kicking!
@@redrock425 We may have them. Seems like this would be covered by the Magnuson-Moss Act.
A more-than-worthy successor to the old "Death of a Gutless Wonder" series...
I miss those.
My god I miss those so much.
Your dedication to your craft is admirable. Great production values, in depth explanations of the product (even for chipsets which most consumers will never look at). Wish you guys more success.
It's honestly crazy to see all those power supplies exploding. Especially with those who're damaging other components inside the system itself.
So cool seeing my favorite former teacher doing teardowns on TH-cam. Hope you’re doing well Mr. Stone
regarding the different components on each model, It's normal to have multiple equivalent components spec'ed in the parts list to diversify the supply chain. Those passive and discrete fet devices are widely and equivalently manufactured and sold under a lot of different brands.
Yeah, I assumed as much when watching this video as well... these kinds of parts are heavily commoditized, there’s no real reason to stick with one particular supplier.
This is the PSU came in my ABS prebuilt I bought. I thought i had seen something online about a faulty GIGABYTE PSU that looked exactly like the PSU in my PC, but I brushed it off bc I couldn’t find anything in the reviews for the system that said that the psu had failed on them. But after this video, I’m not taking any chances, especially after the part where you said that it fried a system. I can imagine what would happen if it did that to me, especially with Newegg’s terrible support.
Same..been running my ABS for 6mos now with no problems. But for what I paid it may be better to swap out for a Seasonic or the like.
Same boat with ABS pre-built. Has the P750GM. Has worked fine for me so far (about a month). But I'm not taking any chances. After this video dropped I immediately bought a Corsair PSU to swap it out with.
I had a PSU that was making a hissing sound, I decided to call customer support and while I was talking to the representative, my PSU decided to explode. The guy on the other end heard it and instantly initiated a refund. It was comical timing.
So, does this mean we'll get a "It's better than Gigabyte" award?
It's at least not like the NZXT cases that caught fire
im going to use this video as the perfect example to tell people how having a certified PSU from a known maker doesnt make that PSU a safe one
Unless it's an actual reputable PSU manufacturer, like Seasonic, Super Flower, etc. Gigabyte, EVGA, etc don't manufacture PSU's. They just contract a manufacturer to build them and slap their name on them. Seasonic manufactures most of EVGA and Corsair's Gold and Platinum PSU's, hence why they're known to be reliable. At that point you're better off just buying the original manufacturer's PSU's, as they're generally cheaper. I've been using Seasonics for decades, and they've never given me a single problem. They've also got a 10 year warranty and great customer service. Super Flower makes great PSU's as well.
Technically it was "safe", the metal box it's in contained the fire.
@@GeraldMMonroe Technically it wasn't safe, as fires do start like this. Just because GN were taking safety measures and kind of got lucky doesn't make it safe. I'd be surprised if one of these PSU's hasn't caused at least a few fires.
There should be a class action suit for this. Gigabyte and Newegg need a new addition to their BBB records.
Oof. *OOOOOOFFFFF.* I was JUST this close to getting it delivered, literally tomorrow after placing the order on Thursday.
Jesus Christ, I dodged a bullet here. THANK YOU SO MUCH. 😭
Since Newegg decided to make bundles with GPU’s, I took my business elsewhere. All the stuff I’ve bought for my build has been purchased from BestBuy and Amazon. I loathe Amazon, but for Newegg to put power supplies like this in bundles… is just sickening. I’ve entered every shuffle, everyday this year and still haven’t been selected. I continued to do it even after getting a used 2070 Super just to see if I could get selected. The current Newegg is not the same Newegg I used back in 2012 for my first build, or even a few years ago.
Yeah it really makes me sad. Their site is great for finding and purchasing the parts you want. No other site compares to the usability of Newegg. They used to be one of the cheapest places with the best customer service and a dedicated staff who knew what they were doing. I am ashamed at what they have become.
wolf might have devoured the🚱🚯🚭🚳🚫⛔️🔞
The grandmother lived 👄👅🧠👁👀👣👃
It's because they were sold a few years ago to some Chinese business . They went to shite after that . Notice all the third party sellers mixed in with what they sell ? I've also started buying from Amazon , Bestbuy and Ebay
Just got 2 ssd's from Amazon . They were cheaper than Newegg and had free shipping . Got them in two days...
I had the displeasure of being forced to buy one of these 850s back when there was a PSU shortage. I brought it thinking with a 10 year warranty it must be legit if they are that confident backing the product for 10 years. I can confirm that it was fine for 3 months and then still blew up, taking my whole pc with it (except for my gigabyte 3070 eagle luckily). What a nightmare that was. My friend was also in the same situation buying the 850 version during the part shortage. When I told him to replace it after what happened with mine, he decided not to as it was working fine at the time. Fast forward 3 more month (6 in total) and his unit fried his ram sticks. He was lucky he didn't get the full gigabyte experience like I did. Normally I would buy corsair or cooler Master PSU's I have never had a problem with these brands and still have 3 CoolerMaster PSU's running fine 10+ years after purchase.
Edit:
I only used to buy CoolerMaster (after building my first pc and going through 5 unbranded PSU's lol) and have used them for lots of friends computers with no problems. After seeing the video about CoolerMaster's testing that Gamers Nexus did I thought I would continue to buy them. Unfortunately the PSU shortage happened. I'm in Australia btw.
Since the gigabyte drama, I've installed 3 computers with the Corsair 850W RMX since being unable to get CoolerMaster PSU's.
I am yet to have any problems from any of the 3 computers, the longest one I have had installed has been about 6 months. I should note that the Corsair cables are horrible to work with as they don't bend or fit through case holes well and the actual power box is quiet big and can be hard to put in mid size cases nicely. But hey at least once its in you wont have to rebuild.
@Mac Pot Man I'm so lucky, recently I picked up a seasonic prime TX-850 titanium PSU for 100€.
It was second hand but unopened, the previous owner had sent his unit for RMA but it took so long he bought another one before this replacement unit arrived... so I got it instead at absolute bargain price for a fantastic unit brand new.
I have absolute trust in this PSU and if anything happens I believe in seasonic's customer support until proven otherwise as well.
Seasonic blows up too from time to time but they usually do right by the costumer. I'd get Silverstone or corsair.
Thanks Steve! it's important that someone is looking out for consumer safety.
My NZXT blew up on my new build today. Not sure if it damaged anything yet.