They Rejected This Porsche 911 After 11.5 Months!! WTF?!
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- เผยแพร่เมื่อ 28 ก.พ. 2024
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In todays video we take a look at the Porsche 911 that was rejected to me after 11.5 months and the 'faults' that it supposedly has.
This could be a controversial one so I'm looking forward to/dreading the comments! 😂
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Tell finance company you suggest a report by Porsche main dealer on gearbox op and condition (the reason it was rejected); if they confirm defect you will pay for report and accept car but if the fault isn't confirmed the finance house pays all costs and the car is returned to the purchaser. They are legally at fault for not mediating with you before returning the car.
i agree with this ... i think i'd try this route as well
💯
I completely agree that seems very reasonable
Complaint to the Ombudsman.
@@um02122they will do nothing because finance give you warranty I forget how long it is but it's a least 12 months if not more
No I am not having that! Small Claims for the History and Stereo plus damages! A Porsche with no History is major hard sell
Hope he listens to you james
We'll see what happens James but it is a complete joke!
You are being way too kind….deducting just 10% for a Porsche 911 for not having any service history you are robbing yourself….i think you are being way too generous but do understand the weight balance between fighting for what’s right and what additional stress it brings with it…..shameful from who ever the finance house is 👎
I wouldn’t buy it without history full stop. I think 10% is way too generous.
@@ShiftingMetal My first thought is that you have been over generous in the deduction for the loss of history. If I was in the market for that car (maybe one day 🤞) I would not even consider one without history. I'd expect history to be worth four to five grand on that car. Not sure if there is a difference between history and "documented history" in this instance.
Unbelievable. Don't use the finance company again.
You can just imagine the type of customer as well. I bet they hounded finance company and salesman
Most finance companies would probably do this. Low life customer.
Wow bloke had a free car for nearly a year. It’s a bit sad story really and you have to find the purchase price to pay the finance co back. Surely all the issues are just general maintenance which we have to do on any car ?
Did you see the independent report, the guy that carried that out needs shaming,
Finance company is garbage and the customer is one of that guy who you want to spit in the face
Unbelievable Joe, tell finance company to bugger off and take every penny out of his deposit that you are entitled to. Keep up the good work mate
He can’t it is the same finance company that does his stocking plan - they’ll just sent to auction and the loss put against his stocking plan along with fees. That’s why need different finance house for buying and selling ie consumer finance Black Horse whilst dealer stocking through Barclays.
@@c11yan they can poke their stocking loan, I barely use it anyway!
@@ShiftingMetalneeds to be taken to court with an independent report for the gearbox. To show there is nothing wrong with it alongside no service history or stereo unit the finance company should foot the bill!!
Make a point if you can afford the court fee’s. I’d feel better winning court case that cost me money than rolling over.
I had a car for almost a year which I rejected in the end similar to this. It was in and out of the dealers garage getting FOC repairs every month (8 times in 11 months). Contacted finance company as they never solved the issue and the car was honestly a nail. Rejected it and got money back
I would take him to Court, do not just give in to his Bull excuses. Best of Luck loving the channel. If i needed a vehicle, i would come to you first, you seem to be a very Genuine Car Dealer.
Looks like Mr Porsche is a champagne lifestyle lemonade money kinda guy
I personally think the buyer couldn't afford it. Older sports cars are cheap to buy, but expensive to run and keep.
Doesn't have to be a Porsche either.
It's like the Range Rover owners. They get a fright when they are paying road tax, Insurance, fuel.
My mate had the same issue with a boxster S.
And the finance company is a joke. They are just scared the buyer will stop making payments.
Absolutely stunning 911. A great example
What happened with your mate and his Boxster?
@@PointNemo9 couldn't afford it, and sold it. Broke even.
Everytime he drove it hard, the dash was like an Xmas tree. I didn't have issues with my 986/996.
Completely agree mate 👍
If you can't afford to run a new one, you can't afford to run a used one!!
@@richardadcock6398 always the same mate. Buyers remorse as the big man says.
The service history is the biggest loss because everything else can be repaired/ replaced. I think the car should be valued in its current condition and the refund based on that. Shouldn't be returned under this one sided complaint. Finance company should get an independent Porsche assessment done to make it fair. Good luck Joe looks like a very nice car anyway.
That’s fucking nuts that the finance company can make you take the car back
It's called fraud protection.
Finance seems great, but under UK law the finance company is liable for the car as well. Finance often sways customers to purchase items on the spot, which can be good, but also you are seeing the bad here. A customer didn't really think about the deal too much and got caught up in the excitement and now a big headache.
I think it might be worth contesting their inspection and providing them with your own, ideally from a Porsche specialist…
I had a car dealship for years, this guy is standard buyers remorse. I wish you the best of luck but feel the finance company will screw you. Car sales is how you turn a big fortune into a small one. the missing service history is the biggest screw.
This is why I don’t mess with things like that Porsche. My best sellers are family cars and i earn more out of them than I would on that piece of rubbish too😅plus you’re more likely to get level headed people willing to work with you on any problems. If a car has a problem I just fix it no questions asked, would rather take a loss and keep a 5* review than make and get 1* for being a bell end. Reviews really ruin businesses these days, had a guy leave a 1* review that said “never been here so can’t say what it’s like”….. luckily google removed it but I stay 5* and it’s always the first thing the customer says. I came here because of your reviews.
Well said very true…fact he wanted car initially with very short mot shows his character….very impulsive….act in haste repent at leisure….well in this case the poor business owner
I suspect the missing history would make substantially more than a couple of grand difference, phone a Porsche specialist and ask for their advice
More like 5-7 k
What does Porsche have to do with it? You would need independent proof of loss of value. Possibly value the car using a paid service with a full service history and no service history and there is the loss. You can't just pluck a number out of the air like he did and say 10% deduction without having a guide to ho he reached that figure.
Maybe you could argue that a full service, including any cam belts would need to be done at the very least to assure the next buyer that the car has had everything done recently. If he was to sell this car on without service history this is what I would be doing and maybe trying to contact Porsche and the specialist to recover as much service history as possible. They will stamp a new book if they find your service on record.
Why should I have to do all of that work? He signed for the docs
@@ShiftingMetal Because at this point, the finance company have placed that onus on you. If you don't or can't demonstrate the level of loss, they will just rule in his favour.
Such a shame you have to deal with people like this they give proper car people a bad name. The missing service history will definitely make a big difference for re sale value. Best of luck with it.
Personally id be filing a County Court claim. He could of clocked that car. Milleage is irrelevant if its been taken around nurburgring. Thise rear mirrors do stop working with age
That's what I thought, take the finance company to court and the slimeball that returned the car. The older I get the more the dreamers annoy me.
You can't go to court with "he could have done this or that", you need proof of your claims
@Christopher_T_Paul no idea what your talking about pal.
@@DaleSteelI'd say he does, you can't start legal action based on supposition, obviously. When someone ends a sentence with 'pal'. 😊
@user-sf7kl9uh7k what suspicion are you talking about? If the car is returned in a condition notably worse than when it was taken then you have a VALID LEGAL CLAIM FOR COMPENSATION. I sometimes wonder who these people are that reply to my messages. It's like talking to an unintelligible AI bot
Porsche Man is a high level BellEnd
That's being polite
Hold out for the £5K, the history and extra owner are worth that never mind the other stuff and depreciation.
I'd Deffo be going to court with this one Joe especially with that list you've compiled, no service history is the big one for me, it looks fantastic but if i were in the market for a sports car this one with 100k and no history wouldn't get a 2nd look.
It must be good for business for customers to know you have an 11 months return policy.
Yes, seems better than any warranty!!
Deductions roughly add up to about 22500 I reckon!
Hi shifting metal. Can I hire the Porsche for 12 months for one month’s money next. 🙈🙈 Bloody Madness!
I think you are very understanding and not unreasonable what you are deducting. good luck Joe.
Missing history for that car is the difference between selling it and not selling it
You have been more than fair! How can small businesses survive when you are treated like this? Hope it all goes smoothly from here for you. If I had the money I’d love that car!!
I think you need to consult a lawyer about this one, right to reject lasts only 6 months according to Google 🤔
Not so; first 6 months any fault is deemed to have been there at the time of sale.
After 6 months it’s up to the buyer, or in this case the finance company, to prove the fault was there at the time of sale, which they appear to be saying they have with the inspection report.
My colleague has been without the car he's been paying for 10 months, for 3 nearly 4 months. The finance company refused his rejection despite the fault being identified and raised with the car selling company within the first six months, initially they were helpful and said that they would book it in with a dealer to have it diagnosed, fixed. After waiting 2 months for a courtesy car, the dealer confirmed a fault that is covered under the cars warranty but that the part needs to be manufactured and there is no stock worldwide. When asked if this would take six months, he was told "that's ambitious".
At this point he contacted the finance company with all the evidence (and no car, only a much cheaper courtesy car) they refused it as he was "too far into the agreement".
He seemingly has no way out and the manufacturer of the car do not care for the situation.
To clarify, the issue did not manifest itself for a few months. The part is a battery cell as part of a battery pack for a hybrid system. The manufacturer are not willing to replace the entire pack (which they do have stock of) and as such are expecting him to wait months for a single cell.
I'd definitely be looking down the legal route, seems like someone is taking the pi55
This is why I won't do finance! Or credit card payments. Its absolutely ridiculous that on a 20yr old car you are responsible for a thing! After 30 days that should be the end of it!
Well said james
I say I don't warranty classics, you've got to take the risk on a 20 year old high performance car, tbh better not to stock it in the first place, porsche customer with no money, never going to end well, guy should have bought an Mx5.
Probably better off just to buy private and avoid the trade mark-up then@@roystonvehicles9129
Car dealers crying because customers finally have rights and you can't flog them off anymore?
@@f_2019 well theres rights, as customers always have had, it's a bit rich rejecting a vehicle after nearly a year
It's amazing how positive you are being about it, I would be livid.
Missing service history is a massif kick in the bollocks 🤔 i would have thought 2.5K is massively under. what is the car worth on the forecourt now?
Service history not present and aftermarket seats installed and airbags coded out???? Thats a good enough reason to fight the case with finance company
Nevermind seen that the original seats are present in the vehicle*
Your 100% correct, The guy clearly couldn't afford the car and you having to take it back is outrageous.
That's brutal 😡 take buyer/finance company to court? ** totally understand your reasons for not taking this route 👍
Don’t forget the full valet on the car Joe. He got it spotless.
More than fair. He couldn’t afford to maintain it! History and paperwork is everything with a Porsche. Bound to be harder to sell without it. Pity he wasn’t a cash buyer.
I think your deductions are extremely fair, personally I think you should be asking for more, as the finance company, I think in the long run, you're better off without them
1. Never ever give in!
2. Keep it!
3. Wish you were nearer, you seem very honest and genuine
You've been more than fair. Nice car. Don't forget weekly video that's my Sunday morning viewing while I'm eating my fry up.😁👌
Keep us updated especially what the finance company say. Love the videos.
no service history would be a deal breaker for me .. just keep the car
Any damage to the car you can claim from the owner through a seperate civil claim. I would definitely be doing that and I'd not use that finance company again. Value of cars I sell I don't have to deal with them.
I purchased a 2003 Porsche 996 Cabriolet 3.6 ltr series 2 with a very low 49.K mileage. I paid £22K for it 6 months ago purely because of the very low mileage.I hadn't been used much since Covid but I noticed the tyres were close to the legal limit, I purchased a new set myself as I felt more comfortable with new tyres. Two months later the battery was useless so replaced with correct Bosch item. Updated the Porsche radio CD player with an up to date Blaupunkt example. I was promised they would replace the soft top lock and still waiting. I think they winced at the price of even a second hand item as they had just had the I.M.S. bearing and some other bits replaced prior to my purchase. (Ive actually purchased a replacement which they promise to fit for me together with another minor job before spring. After all that I am thrilled with my purchase and as you say a 20 yr old car isn't new but you can't run one on peanuts.I think I must have been one of those very rare cash buyers and no finance.
Joe, having watched all your videos, I've found you to be a very fair and trustworthy car dealer. I hope you can recover most of your losses. Keep your chin up 👍
Keep up the good work Joe I cannot believe the finance company sided with the customer, I think it’s obvious he couldn’t afford to or wanted to maintain the Porsche. Returning it with no service history is unbelievable!!!!
Unbelievable Jeff!!
Looking forward to see the outcome of this, some people though, cheeky gits!
I had a mirror fail like that, it got too hot in the sun one day and the glue holding the two pieces of glass together melted leading to it’s demise.
100% you are in the right. You seem like a genuine and honest dealer. Shame you can have the same in your customers !
Just driven past local land rover dealer at Wakefield, someones parked one outside with big signs on saying un insurable and worth 17k less in a year.
This is good to hear , they have had it far too good for far too long at both JLR and their dealers. I hope it makes the news 👍
@@Bikeaddict4235 it's outside sytner LR Wakefield, big black range rover, tbh I'd expect a new range rover to loose 17k in its first year, we're a bit rural as well so insurance shouldn't be like London, but obviously someones not happy.
@@roystonvehicles9129 Surely they should have checked it out before investing, and tough luck if they didn't. Range Rover thefts have been an issue for a few years and actually recently dramatically dropped due to big security improvements JLR were forced to make.
I saw that yesterday!
@@stevenshuttleworth6689 still there this morning, got a parking ticket on it now.
I simply can't believe that you have been forced to take this back. I assume the finance company took the path of least resistance (cost) by making it your problem rather than having to repossess it if the buyer couldn't afford the payments, with an undoubteded loss of some funds for them.
Keep us posted Joe, interesting story.
The guy has bascially lied to the finance company and used section 75 to declare the car not fit for purpose. You need to approach the finance company and inform them the car has been returned in a condition it was not sold and therefore you reject the claim. You would need to highlight all the things currently wrong with the vehicle and the things that were not returned ie: service history. Failing that, if the finance company does not oblige in your favour I would issue an invoice to the customer for damage, not returning paperwork etc and pursue through the courts if he/she fails to pay.
Totally fair. The finance company will miss your business.
Nice Mondeo, i used to have a MK4, the first half of the reg was the same as yours.
Think buyer … then finance company taking the piss …
You need that service record, need that history…
I think you have been great in the way you are handling this situation and I agree with your view regarding the warranty company. Love the car. Can’t not afford it but maybe you put that in the next raffle 😂 I buy some tickets. Great content.
Champagne taste/lemonade budget!! The worst customer their is 🤯
They usually get wet inside because the drain holes in the scuttle have rubber grommets on them that fill up with sh*t like leaves and block the rain from draining out of the scuttle. It then fills up and leaks into the foot well. If it's left like that then the footwells fill up and destroy all the control units that are under the seat.
I understand Joe, we’ve had this similar issue with a Finance company that deal with Sub prime customers. They never work with you, and try to ‘unwind’ the deal, making out the ‘fault’ was inherited from the date of purchase. Surly at this stage, at very best a repair ( at best)is more than sufficient.
Very interesting video
I think you have been reasonable in the amount you have asked for,some people ie the customer has had all the luck.keep the car and enjoy
I cant believe how patient youve been , you deserve all the money back and more . The buyer is not being a decent person , and the ginance company are just running scared .
Great video. By the way, how many stars does your finance company have on Trustpilot?
5k sounds fair to me, the missing history is the main issue, like you say diff between full hist and none is prob 3k alone!!,, good vid ,keep up the good work👍
I hope you do a follow up video of the results of this as some don't use instergram
I'm not a lawyer but I fail to see how why you have had to take the Porsche back. The 2015 Consumer Rights Act gives protection to both parties, the buyer has 6 months from date of purchase to notify of you of any faults but crucially they have to give you opportunity to rectify those faults. Even if you didn't fix the faults it would then be for the purchaser to repair the faults and then to recover those costs from you.
I'm guessing that the buyer might have defaulted on his finance and that the finance company is trying to cut their losses by getting you to pay for them.
Hats off to you for being so very professional. Now it’s time for the buyer and the finance company to settle the deductions…
Mate you are a diamond with this video, insurance company are tossers, you should have put more money on for your companies reputation. Hope it gets sorted and you don’t lose anymore.
Hi there, 1st time here & I enjoyed your video.
I’ve been an ‘Independent Automotive Technical Consultant’ for over 25yrs now. Equally With 40+ years experience in the motor trade!
…… Having done a lot of legal work in the industry it is clear that the incorrect information claimed on the gearbox’s so called ‘Rumble’ is why you have the car back. Clearly this was fabricated by the customer if it’s not happening.
My advice is to get this ‘independently’ checked by another professional… a gearbox specialist or consultant like myself. Then armed with this report I would be informing the finance company (in no uncertain terms) that they had professionally ‘Failed’ to accurately & fairly access the customer’s claim & would clearly lose substantially in court on the grounds of supporting a ‘fraudulent’ claim of gearbox fault by the customer & not having it inspected correctly.
The gearbox is the only true angle of comeback in this case. Which as a professional myself would be correct if it was possibly found to have a rumble. With this issue thrown out then there is no case against you?
….I hope this helps & good luck.
I have a boxster had it for over 7yrs and love it nothing like a Porsche 👌
If you love it nothing like a Porsche, what car do you love it like ?
Any missing items need to be accounted for
You go for it. So many of these car chat blogs on ytube and to be sucessful one needs a gimmick. Your episode conducted sitting in the bath was a stroke of genius. Look forward to seeing you
say discussing market trends while naked handgliding over the premises.
Unbelievable that they would do that! I hope you get that full amount back!
The Porsche misfire could be a coil pack or the VVT solenoid that switches timing between high rpm and tick over. I just had the same problem so it maybe worth a look. Easy fix too.
I admire the fact you are quite calm about this.
Really feel for you and your business in this situation. Consumer law needs to change on second hand goods. How can the same rules apply for a 100k+ car brand new from Porsche and this one.
Carful with them slippery Sam’s on the rear ! Lol😊
Tell them to "do one" see them in court, be a day out and you'll get expenses when you win, as I'm confident that you will.
That is a stunning car and I guess he bought it to show off to his mates,got bored and decided to stick one up you some people are unbelievable I would love a car like that absolutely stunning
Deductions seem fair to em, shocking that someone can get the finance company to return a car after nearly a year and then once they agree not return the car compete. I would however like to know if once the errors are cleared and the battery checked/ replaced, if the errors come back.
Mine does that just change coil pack it happens when car sits with old fuel. Get some premium fuel and new coils be fine.
As an 911 owner for over 15 years, I would never sell old Porsches. They are an expensive liability, just ticking time bombs. I have replaced so much, all standard things going
wrong. From front to back, so much is renewed. Also my tiptronic started playing up. Spent weeks to get valve block overhauled and I replaced solenoids etc. I must have had it apart half a dozen times.
I had a car sales pitch, warranty expectations for a used car from customers are a nightmare. I closed it down and pursued other avenues
Check in the boot Joe just incase he left his banjo in their 😂😂😂 cracking podcast by the way
Sounds like someone bought a porche who couldn't afford to own one! The service history is massive and I bet it will magically reappear if they deduct it from his deposit.
My pal has a 964 and budgets at least a thousand quid per phonecall to his Porsche people. It often isn't that expensive for general stuff but he has been surprised in the past with his 944 and 996T so he's always got a contingency plan!!! 😊
There will be nothing wrong with that Tiptronic box. They are completely bombproof. They are an old Mercedes Benz box. Antiquated next to the current PDK but hugely reliable. Quite often they set themselves away in 2nd not 1st, that`s the way they all are.
Agree on the deduction for service history. Personally I wouldn't buy that car without a history for both not knowing what has been done and when and by whom and then on resale I would expect to reduce my market
I would say close motor finance. 6 months only also you can charge usage car must come back in the condition it went out plus he must prove faults there at time of purchase. Know how you feel happened to me a few times until I stood up to customers and finance companies
That's disgusting, is there any like group between car dealers that you could warn other dealers to not deal with this customer, or finance company ?
I would definitely NOT refund a single penny of his deposit, what a cheek, that customer has more front than Brighton!
I think you was generous with the deduction on the service history Porsche buyers are fussy people I’d expect it to depreciate more then 3k because of it
"Oh there's a new camera, that's interesting!" (20:40) ..... I hope it's not one of the new type that we've had installed here in South Devon that catches you both ways!
Definitely not fair Joe especially the state its been returned in, id be telling them get stuffed!!
Keep it, it's a beautiful car
Your recovery truck has the same
Livery as my Viper Auto Valet van.
I think 10 % charge for missing service history is very generous of you .
Mate, you've been totally fair it seems in your dealing of this car. I've owned the same car for almost 10 years and they definitely need maintenance, but not excessively at all compared to many other car makes. Prestige cars need to be cared for and are not a cheap item to own. These are amazing cars when kept in proper order and i still look forward to every drive.
Glad you’ve dropped the finance company and I hope they were told. Probably unlikely to affect them in anyway but at least it gives you the satisfaction.
Absolutely unbelievable! Shocking behaviour all round. In truth I think he got off lightly if it is the 5k you end up billing them back for. Very light. I reckon bottom line is when you said I don’t want to sell it he got his pants In a twist and went through the finance people and rejected it anyway. Even after going out of your way to sort various things for him is just poor. The finance firm need a wake up call as well. 11.5 months down the line. Unbelievable. Great video as always.
"Only" 350bhp....dude thats alot!!
* a lot
Compared to modern sports/supercars
Love ur channel has he had the car clocked ? It can be done ?
Possibly, we'll have to check
Is there not an ombudsman you can get to intervene on this one? I can't believe they have comeback after such a long time and return it in that state with loads of other stuff not handed back! I thought Garages were only responsible for the car for 3 months then any warranty insurance the buyer may take out covers from then on?
I believe you are correct with your deposit deductions, the lack of service history is a major red flag for a subsequent buyer. Buying a 20 year 911 can be a gamble, I found out the expensive way.
Totally fair. I would be fuming. Especially with the missing service history etc. I would engage a solicitor and claim for their costs against the finance company as well.
Makes a change from bore scoring on the M97 engine. The 997.1 is a great car if you get a good one, but keep the cash ready for a trip to Hartech :) One indication is smoking from the nearside exhaust tips.
Jo what meds r u on I would spill my tea in these situations much love big dog😂
Enough betablockers to kill a horse, surprised my heart is still pumping 😂
This is totally shocking
At least this explains the original 997.1 steering wheel in the background of your other videos. 😀 Joking aside, that buyer shouldn’t be allowed anywhere near a car like this. Or any car. Hope you get back the service history at least because you’ll have a hard time shifting it otherwise. The 997.1 has a few known problems that put buyers off to start with if they know anything about them and they’re all at the age where they’re starting to need a lot of work done just through the age of the car no matter the mileage. I know all about that grin when you get behind the wheel though. ☺