It doesn't matter what trade you are in, some people turn into complete arseholes if either they think they can get something for nothing or are being short changed even if neither is true and it makes life difficult for everyone. I worked front desk at a garage for 9 months and honestly it was the worst part of any job I've ever had dealing with customers 🤣
Yup I install granite kitchen/bathroom tops and before we start we look for any damage anywhere we see it and takes pictures. We've had customers try to say we damaged the cabinet but I showed pictures before we started. So people try and get shit replaced knowing they did it or someone else. Always protect your ass! 😀
if you are asking an export for something, that means you are not an expert yourself. You don't know what is related or not, you expect something to work.
Great video. Towards the end when you talked about the customer that brought the device back for something else, I greatly like the metaphors you gave him, such as the mechanic. I've only have one customer that did that to me and I told him as gently as possible to never darken the entry to my shop with his shadow again. Nice to hear your kinder way to approach this.
I tried this same logic with my wife. I asked her to repeat what the job was. She said it was to take out the garbage. I explained to her that is exactly what I did and that putting a new bag in the container was a seperate task which she did not ask for. So anyway this couch isn't so bad and I can probably make it 2-3 days on microwave burritos.
Yeah I have tried that and it doesn’t work. I ended up having to take the extra trash sacks out to the road to put them in the bin I just took out there lol.
i have a huge amount of depression and ive gotta say ty for helping take my mind off things for a bit...... keep doing what u do broski..... thanks for making awesome educational vids
Keep yourself busy and keep your head up. Whatever difficulty you're in, is only temporary. th-cam.com/users/shortsWQkKFVQER48?feature=share th-cam.com/users/shortsdgdN7zSUeXU?feature=share
Reminds me of that customer who said “the screen works” and when you plugged it in in front of them it miraculously seemed to have stopped working during the customers trip to the shop. I remember years ago my friend had an old Nokia dropped off as it was under warranty, he reported it simply “stopped working” when taken apart it was soaked with water internally, all the markers were bright red. You could even see condensation on the inside of the screen! Yet according to the customer it was never exposed to water and he was trying to scam him out of his warranty… customers will be customers. Thankfully many are honest!
I love your dry humour, your clear explanations and simple analogies. Keep the videos coming and I wish you and your family all the best, from the UK 👍
I just wanted to thank you for all of your videos, I have watched many and learned a lot. Last time I replaced an iPad charging cable, I tore two pads. But I relied on what I learned from your videos and successfully repaired with traces. I'm nowhere near as artistic as you (so clean!) but was happy to repair successfully.
Getting blamed for unrelated issues sucks, but sometimes karma does work, especially in the automotive industry, being a technician, for example, someone will come for a multiple cylinder misfire and when all sorted, you'll now be blamed for the rear passenger windows not working . . . ಠ︵ಠ
Frankly I’m gonna thank you for whatever you are doing. I myself been playing with pcbs for quiet along time and for my case I don’t have any gadget apart from the multimeter, a hot air machine and the tweezers. Away from that I used to look for defects with my naked eye, I didn’t have big boss alongside me but I left Uganda to find life in Dubai but still my previous experience haunts me and I’m really enjoying and missing working on pcbs with modern gadgets. Right now a friend of mine has given me her laptop that doesn’t power on. I know I can fix it but now that I don’t have machines and ample time to go through it I’m finding it hard to help her. But with NorthridgeFix channel I’m loving and refreshing my memory and I want to order gadgets and be doing it in my room even though I’m nolonger in the same industry that much. Once again I’m loving the channel thumbs up NothRidge
Amazing work, great fix. you just can't help some customers, you have to ignore that so you don't get too annoyed about it. it's enough if you have to get angry about such statements. this is also a learning process, like your example with the uv light over the camera. just don't think about it too much😂. Great video, thank you
During my 14 years of building and repairing mainly analogue audio gear quite a few customers said to me 'it was all working fine until it went wrong'. Your precision is impressive.
I'd rather you ignore the idioits in the comment sections rather than be or sound like an elitest. I enjoy your work ethic and enjoy the fact that you don't make us look dumb, you really do want us to learn.
I've been learning so much from your vids, I actually have a passion for fixing broken things and is also thinking of opening my own repair shop, just gotta get the tools to gain on hand experience of replacing them tiny components before I can comfortably dive into it🙂
Hadn't slept in a while, this somehow came on and played like 27 some different episodes while I was asleep, waking up to this was like stale old coffee lol. No idea how or why YT decided to play this. But now I found appreciation for this and have been watching by choice, I find it so intriguing. To your point with the customer & his fan issue then blaming for something else... That is a BS move but can't some things also trigger others? That's probably more software related than a hardware though
I appreciate you sir. Thank you for sharing your skills knowledge and experience. I'm gonna take a break from videos for a while and go out to the 9th dimension (aka my garage) and put tools away so I can find them later
Love the vids Alex. I do some soldering but not to this scale at all. I work on commercial fire alarm systems that require some soldering seldomly. But I learn a lot from your video Ls make me want to try to fix some stuff.
Yes Alex, that guy is right, you expose us at uv light, and also fume from soldering, because many times you forgot to turn on the fume extractor, and also, when we click the screen to pause the video, we can get burns from your heat gun. 🤣🤣🤣
I hate that when customer do that i fix a controller with no charge then they come back and say left analog is not working you didnt fix it .When i explain to them that I fixed a no charge issue and that it was not possible to test the other issue with the controller unless i get it to turn on . I accepted the repair based on what they said that its not turning on .If they has even mentioned it may have other issue i would simply not accept it but they lie and expect u to fix it all for free. When you say no they get pissed and leave a negative review.
Every buisness is the same. I work in interior design. We have so many customers come to us for new floors. We tell them you take out the old floor (or we do it but there's a hefty charge) and we install the new floor. Before installation there's always a moment where we measure everything and make sure the floors are in a good state. 80% if the time when we find a floor that's not suitable to install new floors in the customer tries to make it our problem. "what will you do about it" "the precious floor always has been fine you can install it no problem" sometimes we fix it of course the customer pays for it, sometimes the customer fixes it. Bit more often then not the customer takes the risk, signs a for that he ignored all advice and later complained because something went wrong and they no longer have warranty. Ps. Please stop exposing me to uv light my eyesight is rapidly deteriorating.......
We are also being exposed to flux and solder smell 😂😂 That issue with unrelated issues occurs with any repaired device, whatever it may be. If a technician looks to some device and in the future it stops working, it is due to the technician eyes. People always blame others for their problems.
I put my audio receiver in for repair due to no sound. it's been back there twice. I don't blame the company that fixed it, it's just getting old. it's at least 10 years old at this point. I worked in IT support and I'm used to customers blaming me or my company for unrelated issues. the annoying thing was is the customers could provide feedback in a way that actually wrecked our metrics so there were very real consequences from customers like these.
I was an angry customer once. I took my PC to Bestbuy because it was blue screening, and not allowing me to reinstall WinXP. I paid a $60 service fee, and was quoted for a 6 day repair window. After 11 days they still couldn't figure out was wrong with it so I took it home, dropped an older CPU in it, and it fired up with no problems. That was the last time I took any of my systems to be repaired elsewhere. Had they treated my situation like you treat your customers I would have been happy. Even though I was thoroughly pissed off I never once treated the workers with any disrespect. I just asked for my system back, and left. People have a lack of fundamental knowledge on how to treat one another. This has always been the case, but we just get to see it more because internet, lol.
Working with the public is the hardest job in the world but also the most rewarding, Now get that UV out if my face...isn't the internet a wonderful thing lmao.
Great analogy toward the end. I can't help but wonder if the customer was using a charge-only micro USB cable (one that wasn't wired internally for data transmission and hence would not be able to sync the controllers).
Excellent repair. I few years back, I did a repair on a computer with a broken SATA port. i replaced the port and the system ran fine. A year and a half later the same customer comes in saying that his data storage hard drive wasn't working. I'm like 'okay'. I asked did he want data recover service. He said it was working fine and that I was the last person to touch the computer so it must have been something I'd done. I keep snap shots of before and after repairs of my work and keep a printout with all my work orders. I said to him that his system didn't even have an HDD in it when it was repaired and only had one SSD in it. He mumbled something and said he'd just take his business elsewhere. I know the vast majority of people reading this are either in the electronics repair business or are hobbyists. But I have a serious question to people who'd just be regular customers. If you had something repaired a year or more ago and something else went wrong unrelated to the original problem, would you seriously bring it back to the repair shop expecting that it would get fixed for free? I'm hoping this question doesn't come out as snarky or sarcastic. It's a sincere question I'd like to have answered.
I'm guessing you offered a fair period of time on the original repair, 3 months or whatever. That's related to the original fault only. This is a totally different fault unrelated in any way to the new fault. 18 months outside of the warranted repair of the first repair. I'm surprised you didn't laugh in his face. Gotta love the neck of some people though. I suppose they tell themselves if you don't ask, you don't get. Just trying it on. We all do it, to be fair at times.
Repaired a dryer last weekend. Customer said it didn't sound the same but dried and worked perfectly. I made it very clear, You have 90 days to break it and all labor will be free. Year and a half!? That's the kind of customer you don't need.
"If you had something repaired a year or more ago and something else went wrong unrelated to the original problem, would you seriously bring it back to the repair shop expecting that it would get fixed for free?" - Actually this never even occurred to me. Some "people" are just bastards. Of course we never had anything where we had the same symptoms twice either.
like your videos. I think you should offer full diagnostic for some cash to cover your cost so you avoid this kind of issue in the future. well done bro
On your point regarding other faults. If you see another fault after repairing the original fault, would you inform the customer before they pay or after? I'm guessing after because that's in your terms of business? Nothing wrong with that as long as you fixed the fault it came in for, or charged them a service fee for attempting the fix if it didn't work. When someone hands you something for repair they enter an agreement with you to pay for what you offer in the terms. Nothing more, nothing less. You can't expect a new screen if it's faulty too when you asked for a new battery only and agreed the price.
this just came in time , had s customer that said his phone battery was heating up and won't hold charge after i changed his charging port . he came after one week to tell me that. also his phone was dropped in water before he brought it to me the first time .
Save yourself the trouble and don't accept water damaged devices for repair. Data recovery, sure. But not repairs. Even if you let them know there's no warranty for water damage, etc etc, they'll be back.. and it'll be "your fault". You can ultrasonic the board, visually inspect the entire thing.. be 99% sure it was just a simple component.. but they'll be back for something else like the ear speaker. FaceID wont wont. These customers are a headache and guaranteed to be impossible to please. Not all money is good money.
Some people need a map just to get to work every day UV light is safe when view thru a monitor but in person it can be dangerous if play around with it like a fool while safe if you treat it like you should. Parts boards are a saving thing to have when you need a part.
had a customer notebook with a simple SSD swap. 1 Year later he comes to the shop and tells me his GPU is dead and this is obviously a warranty issue from the Repair a Year ago. My face was stone cold the hole conversation. 😂
Two questions: 1) why dont you require customers to sign a an agreement paper on which its stated the specific problem he wants fixed, the same for some other abusive customers? 2) isnt the blob on the middle pad to big? Its obvious that when you press down on the chip to solder it, it goes out on the sides.
customers really are their own worst enemies sometimes but we also must remember that their lack of trust is often because they got boned by dishonest techs in the past. Some customers just want free work but not always the case
The lesson I have taken from this video is that when I bring something in for repair, I will ask for it to be repaired into a fully working state over self diagnosing the issue and directing the repair man accordingly.
How often do you run into an issue where the repair looks successful, but the device begins to malfunction after a few minutes/hours? Something like having random system shutdowns after a repair.
I can relate, it happens with elderly people also, once we fixed charging connector then the customer came back claiming he can't make calls because there isnt credit in his sim card.
It’s really frustrating and annoying how customers think by being angry and rude they will get something taken care of. When actually, the opposite is true usually because you lose all logical reasoning skills when that happens. The way you remain calm and maintain your frame of mind is exactly what you should do, and it shows the patience and intellect. Once they continue after that, then you send them off. Thats called being polite. Failing to fix a new issue or other stuff for free is not being rude or impolite. Its being fair. Funny how the customers always try to make it out like you are acting rude or whatever, when its actually them projecting their own childish behaviour onto you.lol. Good job, alex.
Pins are solid, better than factory by far. Tough trade you're in Alex...tough trade for anyone that has to deal with people. People can be the worst customers.
That UV light conundrum is very simple. The camera "sees" the UV light emitter, but what is recorded is just "light", no different from "ordinary" light. That is why it is not harmful when we see it on our screens.
The general public is always clueless.. I used to do repairs for the general public but I stopped a long time ago because they always have the craziest expectations. Now I only do work for other repair facilities (shops) because they understand the issues they need addressed. No more going back and fourth with a person that has the slightest clue (Karen customers).. At one point I was even considering just to not continue repairing vehicles anymore because I was tired of dealing with people... Now all is good I'm glad to say that I always have guaranteed work that is stress free..... Some customers you change there brakes and then they blame you because there window doesn't go up or down.. Or there car came in that it does not start, you get it started then there transmission is not any good and they refuse to pay...
The customer you talked about late in the video, the customer could not have not known that the controller ports had gone bad due to the impact on the console. So the customer could have not known about this issue, and maybe he assumed that you would test it with controllers also. So, I understand the customer side on this matter also - not sure about the attidude of the customer - that's another story. If I had brough you a broken console to be fixed - (no ones needs partly fixed console) - and the controller ports were bad after I got it home, I would have brought it back to you and ask if you tested the controller ports - or stated that the ports were bad, can you fix them also - and maybe a little discount. Not with bad attidude, just to talk about the newly found issue. I know you are very busy there, so testing every console with controllers (which probably weren't included by the customer) would take a lot of time - so... yeah. Ultimate best service of course would test with the controllers and maybe let some game run for a while - time is limited I know. And I'm pretty sure that if you just had the time, you would want to test the console with controllers and a game also. Cheers from Finland - awesome channel and have learned a lot from your work!
26 years self employed in the same trade within the UK and have to agree some customers are a pain. Good job 👏
It doesn't matter what trade you are in, some people turn into complete arseholes if either they think they can get something for nothing or are being short changed even if neither is true and it makes life difficult for everyone. I worked front desk at a garage for 9 months and honestly it was the worst part of any job I've ever had dealing with customers 🤣
We all are human being complicated somehow
Yup I install granite kitchen/bathroom tops and before we start we look for any damage anywhere we see it and takes pictures. We've had customers try to say we damaged the cabinet but I showed pictures before we started. So people try and get shit replaced knowing they did it or someone else. Always protect your ass! 😀
I can confirm this. Over 95% of the whole trouble are caused by customers.😁
if you are asking an export for something, that means you are not an expert yourself. You don't know what is related or not, you expect something to work.
More over, Alex exposing us to a lead solder smell and grinding dust!
The real scary one is the 9th dimension, we don't want to disappear now do we
HA!
🤣😂
😂😂😂
Not to forget about the electric radiation coming from the multimeter... ;-)
The way you remain calm and tell it as it is makes this brilliant to watch.
The way he remains calm while talking about the people who think they get UV exposure through their monitor...
"Why are you exposing us to UV...." Wow... I had a stroke just listening to that comment 🤣😂
I dont think I can see anymore He exposed us to more UV light 😂 (jk)
I refuse to believe commenters are THAT dumb
🤣🤣 he/she is right that person is from the future 🥲
That's nothing, I got shot multiple times by armour-piercing rounds watching "Saving Private Ryan".
And these are people who are interested in electronics? xD
Great video. Towards the end when you talked about the customer that brought the device back for something else, I greatly like the metaphors you gave him, such as the mechanic.
I've only have one customer that did that to me and I told him as gently as possible to never darken the entry to my shop with his shadow again. Nice to hear your kinder way to approach this.
I tried this same logic with my wife. I asked her to repeat what the job was. She said it was to take out the garbage. I explained to her that is exactly what I did and that putting a new bag in the container was a seperate task which she did not ask for. So anyway this couch isn't so bad and I can probably make it 2-3 days on microwave burritos.
Yeah I have tried that and it doesn’t work. I ended up having to take the extra trash sacks out to the road to put them in the bin I just took out there lol.
Grow some balls.
+0 pop
@@Lionheart1188 update me on what to do when yours burst
@@nooboftheyear7170 Literally a P slave.
i have a huge amount of depression and ive gotta say ty for helping take my mind off things for a bit...... keep doing what u do broski..... thanks for making awesome educational vids
Keep yourself busy and keep your head up. Whatever difficulty you're in, is only temporary.
th-cam.com/users/shortsWQkKFVQER48?feature=share
th-cam.com/users/shortsdgdN7zSUeXU?feature=share
Reminds me of that customer who said “the screen works” and when you plugged it in in front of them it miraculously seemed to have stopped working during the customers trip to the shop. I remember years ago my friend had an old Nokia dropped off as it was under warranty, he reported it simply “stopped working” when taken apart it was soaked with water internally, all the markers were bright red. You could even see condensation on the inside of the screen! Yet according to the customer it was never exposed to water and he was trying to scam him out of his warranty… customers will be customers. Thankfully many are honest!
I love your dry humour, your clear explanations and simple analogies. Keep the videos coming and I wish you and your family all the best, from the UK 👍
I have been here for a loooooong time, and I just love your humor! Thanks for also sharing all your knowledge. You're awesome!
I just wanted to thank you for all of your videos, I have watched many and learned a lot. Last time I replaced an iPad charging cable, I tore two pads. But I relied on what I learned from your videos and successfully repaired with traces. I'm nowhere near as artistic as you (so clean!) but was happy to repair successfully.
I am so impressed on how steady you are to be able to handle such tiny components without wearing glasses..Keep up the awesome work Alex!
He has a microscope and a screen!
Great story on the ps4 fix with the controller problem afterwards! Had these kind of situation so much at my previous job!
Getting blamed for unrelated issues sucks, but sometimes karma does work, especially in the automotive industry, being a technician, for example, someone will come for a multiple cylinder misfire and when all sorted, you'll now be blamed for the rear passenger windows not working . . . ಠ︵ಠ
as a 25+ year auto tech, i feel you! seen that hundreds of times "you did a tune-up and my radio don't work :/
I have been getting itchy eyes from your solder smoke, too! It has been blowing right out of my fan! :)
Frankly I’m gonna thank you for whatever you are doing. I myself been playing with pcbs for quiet along time and for my case I don’t have any gadget apart from the multimeter, a hot air machine and the tweezers. Away from that I used to look for defects with my naked eye, I didn’t have big boss alongside me but I left Uganda to find life in Dubai but still my previous experience haunts me and I’m really enjoying and missing working on pcbs with modern gadgets. Right now a friend of mine has given me her laptop that doesn’t power on. I know I can fix it but now that I don’t have machines and ample time to go through it I’m finding it hard to help her. But with NorthridgeFix channel I’m loving and refreshing my memory and I want to order gadgets and be doing it in my room even though I’m nolonger in the same industry that much. Once again I’m loving the channel thumbs up NothRidge
أحسن شي بيعجبني أنك أحد إخوانا العرب
بارك الله فيك يا أخ
Thank you for those amazing videos Bro
I guess you are also exposing us to solder fumes too. LOL..... Thanks for all the lessons. I love your channel.
I always wait for the part when Big Boss is doing his magic :) Good Work Guys ;) Regards!
I meant to say great job I think that you make this look so easy and the viewer cant really get a idea of how tiny and difficult this work is wow.
aaah this is why i get sunburn all the time when i watch your videos !!
Enjoy watching your work. Thank you for spending your time in making these. I enjoy learning.
Amazing work, great fix. you just can't help some customers, you have to ignore that so you don't get too annoyed about it. it's enough if you have to get angry about such statements. this is also a learning process, like your example with the uv light over the camera. just don't think about it too much😂.
Great video, thank you
During my 14 years of building and repairing mainly analogue audio gear quite a few customers said to me 'it was all working fine until it went wrong'. Your precision is impressive.
"Why are you exposing us to UV?!" Some people are just.... something else. 🤣
You are not running your fume extractor while Alex is soldering? Dude serious cancer risk!
wellllll - if "us" counts tha cam in then......
man every time you there clean the board with alcohol i blow air with my mouth from here hahaha, you are amazing. All best from Albania
ahahaahah
great channel deals with customers the right way
13:03 - that was comical, the customer expected you to have mind reading abilities with a crystal ball lol.
Awesome job. You are an inspiration!
I'd rather you ignore the idioits in the comment sections rather than be or sound like an elitest. I enjoy your work ethic and enjoy the fact that you don't make us look dumb, you really do want us to learn.
These videos are so satisfying to watch 💙🙏
Not rough, tough!-)
But the UV TH-cam video was probably the best joke in YT ever!
I've been learning so much from your vids, I actually have a passion for fixing broken things and is also thinking of opening my own repair shop, just gotta get the tools to gain on hand experience of replacing them tiny components before I can comfortably dive into it🙂
It's not that easy.
@@pingpong9656 oh I know, but you gotta start somewhere
Hadn't slept in a while, this somehow came on and played like 27 some different episodes while I was asleep, waking up to this was like stale old coffee lol. No idea how or why YT decided to play this. But now I found appreciation for this and have been watching by choice, I find it so intriguing. To your point with the customer & his fan issue then blaming for something else... That is a BS move but can't some things also trigger others? That's probably more software related than a hardware though
Uv light thing is like people wearing mask in virtual meetings from home lol
That shit cracked me up !!! There were schools in Canada suspending kids for not wearing masks during VIRTUAL class. Lololololol
Hate dealing with ignorant people but unfortunately they are everywhere and there is no avoiding them!
thanks, i really learnt a lot from the video, replacing the chips and also learnt how to deal with customers. thanks a million
You gave me again another idea on how to deal with a not so good costumer😅😅😅👍👍👍...
I didn't know John Stewart owned a PC repair shop??? Awesome! Great video ;)
you are my inspiration man
customers are pains in the back sometimes
I appreciate you sir. Thank you for sharing your skills knowledge and experience. I'm gonna take a break from videos for a while and go out to the 9th dimension (aka my garage) and put tools away so I can find them later
Love the vids Alex. I do some soldering but not to this scale at all. I work on commercial fire alarm systems that require some soldering seldomly. But I learn a lot from your video Ls make me want to try to fix some stuff.
great job alex and big boss also great team work
Yeah I watched a welding video the other day without a welding mask ... NOW IM BLIIIIIIND 😂😭😭😭😭
Yes Alex, that guy is right, you expose us at uv light, and also fume from soldering, because many times you forgot to turn on the fume extractor, and also, when we click the screen to pause the video, we can get burns from your heat gun. 🤣🤣🤣
I hate that when customer do that i fix a controller with no charge then they come back and say left analog is not working you didnt fix it .When i explain to them that I fixed a no charge issue and that it was not possible to test the other issue with the controller unless i get it to turn on . I accepted the repair based on what they said that its not turning on .If they has even mentioned it may have other issue i would simply not accept it but they lie and expect u to fix it all for free. When you say no they get pissed and leave a negative review.
Every buisness is the same. I work in interior design. We have so many customers come to us for new floors. We tell them you take out the old floor (or we do it but there's a hefty charge) and we install the new floor. Before installation there's always a moment where we measure everything and make sure the floors are in a good state.
80% if the time when we find a floor that's not suitable to install new floors in the customer tries to make it our problem. "what will you do about it" "the precious floor always has been fine you can install it no problem" sometimes we fix it of course the customer pays for it, sometimes the customer fixes it. Bit more often then not the customer takes the risk, signs a for that he ignored all advice and later complained because something went wrong and they no longer have warranty.
Ps. Please stop exposing me to uv light my eyesight is rapidly deteriorating.......
You can't fix willful stupidity of some customers.
"What can you do?" became one of my favourite phrases after watching a bunch of these videos
We are also being exposed to flux and solder smell 😂😂 That issue with unrelated issues occurs with any repaired device, whatever it may be. If a technician looks to some device and in the future it stops working, it is due to the technician eyes. People always blame others for their problems.
I put my audio receiver in for repair due to no sound. it's been back there twice. I don't blame the company that fixed it, it's just getting old. it's at least 10 years old at this point. I worked in IT support and I'm used to customers blaming me or my company for unrelated issues. the annoying thing was is the customers could provide feedback in a way that actually wrecked our metrics so there were very real consequences from customers like these.
10:20 , it happen to me every time , its murphy's law
The soldering Iron was too close to the screen and I burned my fingers... now I have to wash all that flux off...
I was exposed by massive amount of uv-light in this video, but I had my tin foil hat on so everything is fine :)
I was an angry customer once. I took my PC to Bestbuy because it was blue screening, and not allowing me to reinstall WinXP. I paid a $60 service fee, and was quoted for a 6 day repair window. After 11 days they still couldn't figure out was wrong with it so I took it home, dropped an older CPU in it, and it fired up with no problems. That was the last time I took any of my systems to be repaired elsewhere. Had they treated my situation like you treat your customers I would have been happy.
Even though I was thoroughly pissed off I never once treated the workers with any disrespect. I just asked for my system back, and left. People have a lack of fundamental knowledge on how to treat one another. This has always been the case, but we just get to see it more because internet, lol.
Great job by the way you exposed me from that uv light 💡/Fumes from the solder 😂 all the way to Palestine
I consider you as my first perfect teacher.
نفع الله الناس بعلمكم وجزاكم الله خيرا
This dudes humor is so funny ! Got me laughing throughout the whole video
Big bosssss I’m loving the interaction
6:10 I just watched a video about the LHC and I risked creating a black hole on my desk.
Working with the public is the hardest job in the world but also the most rewarding, Now get that UV out if my face...isn't the internet a wonderful thing lmao.
Great analogy toward the end. I can't help but wonder if the customer was using a charge-only micro USB cable (one that wasn't wired internally for data transmission and hence would not be able to sync the controllers).
Excellent repair.
I few years back, I did a repair on a computer with a broken SATA port. i replaced the port and the system ran fine. A year and a half later the same customer comes in saying that his data storage hard drive wasn't working. I'm like 'okay'. I asked did he want data recover service. He said it was working fine and that I was the last person to touch the computer so it must have been something I'd done. I keep snap shots of before and after repairs of my work and keep a printout with all my work orders. I said to him that his system didn't even have an HDD in it when it was repaired and only had one SSD in it. He mumbled something and said he'd just take his business elsewhere.
I know the vast majority of people reading this are either in the electronics repair business or are hobbyists. But I have a serious question to people who'd just be regular customers. If you had something repaired a year or more ago and something else went wrong unrelated to the original problem, would you seriously bring it back to the repair shop expecting that it would get fixed for free? I'm hoping this question doesn't come out as snarky or sarcastic. It's a sincere question I'd like to have answered.
I'm guessing you offered a fair period of time on the original repair, 3 months or whatever. That's related to the original fault only. This is a totally different fault unrelated in any way to the new fault. 18 months outside of the warranted repair of the first repair. I'm surprised you didn't laugh in his face. Gotta love the neck of some people though. I suppose they tell themselves if you don't ask, you don't get. Just trying it on. We all do it, to be fair at times.
Repaired a dryer last weekend. Customer said it didn't sound the same but dried and worked perfectly. I made it very clear, You have 90 days to break it and all labor will be free. Year and a half!? That's the kind of customer you don't need.
"If you had something repaired a year or more ago and something else went wrong unrelated to the original problem, would you seriously bring it back to the repair shop expecting that it would get fixed for free?" - Actually this never even occurred to me. Some "people" are just bastards. Of course we never had anything where we had the same symptoms twice either.
@@anthonydenn4345 would have told him to get the fuck out
YOU and rosman are the go to for passing the time over something i like to see but have no skill or tools to do
Tranquilo my friend 👍 eres un crack
Why are you exposing us to the fumes from the solder. 😆 Lol
You have the hands of a surgeon sir
Alex be careful with that soldering iron I don't want to be burned!
like your videos. I think you should offer full diagnostic for some cash to cover your cost so you avoid this kind of issue in the future. well done bro
On your point regarding other faults. If you see another fault after repairing the original fault, would you inform the customer before they pay or after? I'm guessing after because that's in your terms of business? Nothing wrong with that as long as you fixed the fault it came in for, or charged them a service fee for attempting the fix if it didn't work. When someone hands you something for repair they enter an agreement with you to pay for what you offer in the terms. Nothing more, nothing less. You can't expect a new screen if it's faulty too when you asked for a new battery only and agreed the price.
this just came in time , had s customer that said his phone battery was heating up and won't hold charge after i changed his charging port . he came after one week to tell me that. also his phone was dropped in water before he brought it to me the first time .
Save yourself the trouble and don't accept water damaged devices for repair. Data recovery, sure. But not repairs. Even if you let them know there's no warranty for water damage, etc etc, they'll be back.. and it'll be "your fault". You can ultrasonic the board, visually inspect the entire thing.. be 99% sure it was just a simple component.. but they'll be back for something else like the ear speaker. FaceID wont wont. These customers are a headache and guaranteed to be impossible to please. Not all money is good money.
Muito bom reparo ! Reconstrução da trilha com a ilha !! Very good!
Sou do Brasil, Cidade de Assis no Estado de São Paulo!
💻💻😄😄
Every time you applied Flux I could hear Louis Rossman say "just the right amount of flux...."
Patience is a virtue...a learned thing
Some people need a map just to get to work every day UV light is safe when view thru a monitor but in person it can be dangerous if play around with it like a fool while safe if you treat it like you should. Parts boards are a saving thing to have when you need a part.
A customer once blamed me for the fact that his computer no longer works after I had repaired the computer of his colleague.
10:12 @Northridgefix Nice Spanglish Alex!!!❤️👏👏👏😃😃 (Tranquilo My friend, Tranquilo) 😄😄
That UV light to camera statement was really funny.
Good point.Northridge fix!
had a customer notebook with a simple SSD swap. 1 Year later he comes to the shop and tells me his GPU is dead and this is obviously a warranty issue from the Repair a Year ago.
My face was stone cold the hole conversation. 😂
Two questions:
1) why dont you require customers to sign a an agreement paper on which its stated the specific problem he wants fixed, the same for some other abusive customers?
2) isnt the blob on the middle pad to big? Its obvious that when you press down on the chip to solder it, it goes out on the sides.
customers really are their own worst enemies sometimes but we also must remember that their lack of trust is often because they got boned by dishonest techs in the past. Some customers just want free work but not always the case
The lesson I have taken from this video is that when I bring something in for repair, I will ask for it to be repaired into a fully working state over self diagnosing the issue and directing the repair man accordingly.
How often do you run into an issue where the repair looks successful, but the device begins to malfunction after a few minutes/hours? Something like having random system shutdowns after a repair.
I can relate, it happens with elderly people also, once we fixed charging connector then the customer came back claiming he can't make calls because there isnt credit in his sim card.
Good repair, as always. You can hear your viewers screaming? So, there is a direct link? Please don't shine your UV light at them. Ho, ho.
Awesome job bro keep rocking bro 👍👍👍
It’s really frustrating and annoying how customers think by being angry and rude they will get something taken care of. When actually, the opposite is true usually because you lose all logical reasoning skills when that happens. The way you remain calm and maintain your frame of mind is exactly what you should do, and it shows the patience and intellect. Once they continue after that, then you send them off.
Thats called being polite. Failing to fix a new issue or other stuff for free is not being rude or impolite. Its being fair. Funny how the customers always try to make it out like you are acting rude or whatever, when its actually them projecting their own childish behaviour onto you.lol. Good job, alex.
Northridgefix exposed uv light directly to my eyes through video now he make me blind 😁😁😁😁😁
But it was working perfectly before I gave it to you...it just wouldn't display an image on the tv.
Love it when they use that logic.
Pins are solid, better than factory by far. Tough trade you're in Alex...tough trade for anyone that has to deal with people. People can be the worst customers.
I think you love the UV light part for some reason, you always never forget to show it 😂
That UV light conundrum is very simple. The camera "sees" the UV light emitter, but what is recorded is just "light", no different from "ordinary" light. That is why it is not harmful when we see it on our screens.
The general public is always clueless.. I used to do repairs for the general public but I stopped a long time ago because they always have the craziest expectations. Now I only do work for other repair facilities (shops) because they understand the issues they need addressed. No more going back and fourth with a person that has the slightest clue (Karen customers).. At one point I was even considering just to not continue repairing vehicles anymore because I was tired of dealing with people... Now all is good I'm glad to say that I always have guaranteed work that is stress free.....
Some customers you change there brakes and then they blame you because there window doesn't go up or down.. Or there car came in that it does not start, you get it started then there transmission is not any good and they refuse to pay...
You have surgeon skills!
mayby a dumb reaction butt why not apply solder mask under the trace so the trace get fully stuck en the board again?
You forgot to tell big boss he is the best 😎
Good job mate 👍
Sometimes I felt the smell of the flux also !!! lol. Be pacient with viewers!Congrat´s.
The customer you talked about late in the video, the customer could not have not known that the controller ports had gone bad due to the impact on the console. So the customer could have not known about this issue, and maybe he assumed that you would test it with controllers also. So, I understand the customer side on this matter also - not sure about the attidude of the customer - that's another story.
If I had brough you a broken console to be fixed - (no ones needs partly fixed console) - and the controller ports were bad after I got it home, I would have brought it back to you and ask if you tested the controller ports - or stated that the ports were bad, can you fix them also - and maybe a little discount. Not with bad attidude, just to talk about the newly found issue.
I know you are very busy there, so testing every console with controllers (which probably weren't included by the customer) would take a lot of time - so... yeah. Ultimate best service of course would test with the controllers and maybe let some game run for a while - time is limited I know. And I'm pretty sure that if you just had the time, you would want to test the console with controllers and a game also.
Cheers from Finland - awesome channel and have learned a lot from your work!