Journey Map Ops Unveiled: Navigating Customer Experiences with Richard, Maren, and Marc

NEWS: We have just launched our new community ‘CIRCLE’ - A Private Community for Ethically Conscious Designers and Changemakers / www.thisishcd....
Fast-track your career with our 12-week training program: www.thisishcd....
In this episode, stand-in host Richard McMurray, a service designer from the UK, meets Maren Hotvedt, a service designer at Atlassian in the U.S., and Marc Stickdorn, a service design expert from Austria. They delve into the world of customer journey management operations and discuss the practical application of journey maps as decision-making tools within organizations. Our hosts and guests share insights from their experiences, emphasizing the need for flexibility, scalability, and effective communication across teams.
/ marenhotvedt
/ stickdorn
/ richardmcmurray