The Human Centered Design Network
The Human Centered Design Network
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The Power of the Stakeholder Mapping in Service Design (and UX) #Ai Automation Agency
👉 Get started with my free 5-Day Email course for changemakers: www.changemakersroadmap.com/
OR Design Training: www.thisishcd.com/training
-----------------
#designthinking #AiAutomationAgency
The Power of the Stakeholder Map in Service Design UX #ai automation agency.
In this video, we explore one of the most essential tools in service design: the stakeholder map. Learn how this visual framework helps you identify and understand the key players in your service ecosystem, from direct contributors to indirect influences.
Using a bakery as an example, we’ll map out the stakeholders involved-from the owner, employees, and customers to suppliers, regulators, and even online review platforms. By the end of this video, you’ll see how stakeholder maps can uncover blind spots, improve communication, and create better service experiences.
What you’ll learn:
• What is a stakeholder map?
• How to create one for your service or business.
• Key insights and takeaways to improve your service design process.
Whether you’re a designer, business owner, or just curious about the power of design thinking, this video is packed with practical insights to help you create meaningful change.
Don’t forget to like, subscribe, and comment below! What stakeholders do you think are most important in your service?
Chapters:
0:00 Introduction
0:45 What is a Stakeholder Map?
2:15 Mapping a Bakery Example
6:30 Key Takeaways
7:50 Closing Thoughts
#ServiceDesign #StakeholderMapping #DesignThinking #CustomerExperience #UX #AiAutomationAgency
มุมมอง: 31

วีดีโอ

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Designing for Equity: Reimagining Food Systems with Lucy Flores
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👉 Get started with my free 5-Day Email course for changemakers: www.changemakersroadmap.com/ OR Design Training: www.thisishcd.com/training Designing for Equity: Reimagining Food Systems with Lucy Flores. Food system, lucy flores, Designing equity. We've just launched our free 5-Day Email course for changemakers. Subscribe www.changemakersroadmap.com/ In this episode of This is HCD, Gerry Scull...
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Designing for Trust in Public Health with Victor Udoewa #designthinking #servicedesign
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👉 Get started with my free 5-Day Email course for changemakers: www.changemakersroadmap.com/ OR Design Training: www.thisishcd.com/training #designthinking #servicedesign #health tips Victor Udoewa, Service Designer, Human-Centered Design, Public Health Design, Participatory Design, Community Engagement, CDC (Centers for Disease Control and Prevention) Data Interoperability, Equity in Health, V...
Designing Workplaces & Companies w/ Alicia Grimes #designthinking #podcast #servicedesign #uxdesign
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Unlocking Timing: Strategies for Ecosystem Success | Business success strategies #market trends.
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Unlock Your Creative Potential: The Power of Design Fulfillment | design system figma #Ux
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👉 Get started with my free 5-Day Email course for changemakers: www.changemakersroadmap.com/ OR Design Training: www.thisishcd.com/training #ux #DesignStrategies Discover how embracing the 5% mindset can transform your design career. We explore the importance of personal fulfillment in creativity and the balance between achieving results and nurturing your passion. Elevate your design journey a...
Redefining Design: Building Inclusive and Adaptable Teams | Human Centered Design.
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👉 Get started with my free 5-Day Email course for changemakers: www.changemakersroadmap.com/ OR Design Training: www.thisishcd.com/training Discover how a mindset shift is essential for transforming design contributions in tech. Explore the importance of teamwork, purpose, and adaptability in creating successful design teams that empower everyone to thrive, regardless of age or experience. Lear...
Unlocking Creativity: Overcoming Control and Consciousness. #systems thinking #self improvement
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👉 Get started with my free 5-Day Email course for changemakers: www.changemakersroadmap.com/ OR Design Training: www.thisishcd.com/training #consciousness control Unlocking Creativity: Overcoming Control and Consciousness. #systems thinking Explore the interconnectedness of consciousness and creativity amid top-down control systems. We delve into how randomness can spark innovation, revealing i...
The Surprising Role of Randomness in Ant Behavior | The difference in humans and ants | #biology
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👉 Get started with my free 5-Day Email course for changemakers: www.changemakersroadmap.com/ OR Design Training: www.thisishcd.com/training #humancentereddesign #biology #humansandanimals #empire of the ants Discover how randomness influences ant behavior and colony organization. We'll explore the intriguing balance between structure and chaos, revealing how these tiny creatures adapt and find ...
Designing with Purpose: The Impact of Technology on Youth | Mental health and technology. #awareness
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Unlocking OKR Success: Insights from Industry Leaders | Effective goal-setting - what is an OKR
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Reinventing Your Organization: Embracing Innovation for Impact | Business growth strategy.
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👉 Get started with my free 5-Day Email course for changemakers: www.changemakersroadmap.com/ OR Design Training: www.thisishcd.com/training Innovative growth strategies, Adapting business model, Business innovation, Societal impact, Ethical considerations, Sustainable growth, Relevant business strategies, Ethical business practices, Transformative change, Future-proof your business, Sustainable...
Navigating Change: Developing a Flux Mindset in Business | How to make money online. #Ai
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#HowToMakeMoneyOnline #BusinessMindset Navigating Change: Developing a Flux Mindset in Business | How to make money online. #Ai Discover how to embrace change with a flux mindset. We explore the limitations of traditional change management and highlight the importance of adapting based on human experience, particularly in government and public service. Join us in redefining how we respond to ch...
From Music to Medicine: Avril Copeland's Journey of Passion and Innovation | Halthcare Solutions
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Turning Conflict into Opportunity: Emma Lynch
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Empathy-Driven Service Design: Building Collaboration and Leading Change with Kate Tarling
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Charles Street on Digital Transformation, Adventure, and Empowering Communities. #South Africa
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Balancing Sustainability and Business in Service Design with Sidney Debaque
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Designing for Impact: Insights from Adam Cochrane on Innovation and Community
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Redefining Constraints: Jerry Michalski on Trust, Design, and the Future of Knowledge Management
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Democratising Map-Making: A Conversation with Loren Baxter from Felt
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Levelling Up Skills: Trauma-Informed Design Research with Jenny Winfield
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The Design Thinking Process (2024) [In under 7-minutes] What Is Design Thinking.
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ความคิดเห็น

  • @thisishcd
    @thisishcd 21 ชั่วโมงที่ผ่านมา

    What questions do you have? Post below

  • @giftednd
    @giftednd 6 วันที่ผ่านมา

    No, the trick is to see them as a whole. Everything is simpler when you can see it top down and bottom up. Moving between the views is basically what Daniel Dennett and people with bi-polar do. Because DD was the apex of psychopathic, cognitive, fragmented intelligence. We should not be celebrating this. This is the root cause our system cruelty. We are all born holistic. Education purposely fragments our intellect mind from body. There is a NASA study on creative genius that show this very clearly. Eventually we end up with so many silos society collapses under its own complexity. A complexity that was never necessary to begin with. Unless you are trying to make a big fat pyramid scheme.

    • @thisishcd
      @thisishcd 19 ชั่วโมงที่ผ่านมา

      This is really interesting! Thanks so much for sharing ♥️

  • @stefanmaas3026
    @stefanmaas3026 9 วันที่ผ่านมา

    💐

  • @angeltakooree3285
    @angeltakooree3285 9 วันที่ผ่านมา

    Fab list - love canva too for presentations

    • @thisishcd
      @thisishcd 6 วันที่ผ่านมา

      Me too!!

  • @ollieh452
    @ollieh452 15 วันที่ผ่านมา

    Really useful list, thank you Gerry!

    • @thisishcd
      @thisishcd 15 วันที่ผ่านมา

      Glad it was helpful!

  • @thisishcd
    @thisishcd 15 วันที่ผ่านมา

    What tool do you recommend I try in 2025?

  • @thisishcd
    @thisishcd หลายเดือนก่อน

    What did you think of this episode?

  • @thisishcd
    @thisishcd หลายเดือนก่อน

    What did you think of this episode?

  • @YafHossain
    @YafHossain 2 หลายเดือนก่อน

    Every point here is pure gold great advice.

  • @LampPost-p4k
    @LampPost-p4k 2 หลายเดือนก่อน

    Waw,Gerry this episode is a goldmine of actionable advice! ❤

    • @thisishcd
      @thisishcd 2 หลายเดือนก่อน

      Glad you enjoyed it

    • @thisishcd
      @thisishcd 2 หลายเดือนก่อน

      Thanks so much!

  • @SelfControl-f9x
    @SelfControl-f9x 2 หลายเดือนก่อน

    It's a very informative, and very important. Thanks for shearing.

  • @boudiccaleduckel4680
    @boudiccaleduckel4680 2 หลายเดือนก่อน

    I love this!! Here I thought bees, ants, and termites were top-down controlled. This gives hope for humanity with the ruling class evolving us little by little into a complete top-down controlled species, they use a bee hive through ancient times as a perfect society. Plato even talked about this. But if nature doesn't work like this, then it's doubtful the efforts of the ruling class will ever come to fruition. This gives me hope. How do you get the book?

  • @robertarvanitis8852
    @robertarvanitis8852 2 หลายเดือนก่อน

    Adaptive systems need both replication and variation. Jacques Monod wrote about this in “Chance and Necessity” (1970). With sexual reproduction females have the greater investment, so stress fidelity. Female intelligence is tight to mean. Males provide volatility; more geniuses, more not so. In hard times, generations adapt quickly as strong males mate more often. In good times, the clever males have the reproductive advantage.

    • @thisishcd
      @thisishcd 2 หลายเดือนก่อน

      This is great! Will check these out - Gerry

  • @thormay
    @thormay 2 หลายเดือนก่อน

    Bounded randomness seems to be a key adaptive mechanism right through nature, and for that matter in human affairs. Look at language change for example. Or, at a crude political and economic level, look at why rigidly controlled societies and companies ultimately either wither or have to steal ideas to survive ....

    • @thisishcd
      @thisishcd 2 หลายเดือนก่อน

      Love it. Thanks so much for sharing!

  • @fiddle18
    @fiddle18 3 หลายเดือนก่อน

    Apparently, though she has very poor pronunciation.

  • @rahulkale0918
    @rahulkale0918 5 หลายเดือนก่อน

    As a big music lover and a designer, this was very interesting. Loved it!

    • @thisishcd
      @thisishcd 4 หลายเดือนก่อน

      Glad you enjoyed it!

  • @Drcmdavis
    @Drcmdavis 5 หลายเดือนก่อน

    Celebrate boring! Good lord Neil!

  • @drock6310
    @drock6310 5 หลายเดือนก่อน

    “We won our independence in 1916” That’s not true, try a history class with the teanga lessons mo chara.

  • @morzanturian4946
    @morzanturian4946 5 หลายเดือนก่อน

    Muito bom.

  • @andBrownDr
    @andBrownDr 6 หลายเดือนก่อน

    Great interview, thank you!

  • @Ubertubermeister
    @Ubertubermeister 6 หลายเดือนก่อน

    I tried learning Irish on my own. First with duolingo then grammar books, then on ranganna by gaelcultrúr but eventually I signed up for Mollie's course. This was the game changer. You cannot learn Irish by yourself and this is the closest you'll get without living in the gaeltacht or scheduling classes at an Irish University. Just search IrishWithMollie and you'll find her courses....sign up for the mailing list and who knows (wink wink) she might have discounts during the year

  • @jamezjernagain8665
    @jamezjernagain8665 6 หลายเดือนก่อน

    Acadian creole was eaten and shamed by english. But, is now seeping out of the pores of an area much greater than when it started.

  • @paulkelly17
    @paulkelly17 6 หลายเดือนก่อน

    Amazing to hear about the amount of research going into understanding the best practices for a positive hybrid workflow. The focus on employee experience is really interesting. Very insightful, Sid. Great topic, Gerry.

    • @thisishcd
      @thisishcd 6 หลายเดือนก่อน

      Glad you liked the interview, Mr Paul Kelly! 🙂

  • @peznino1
    @peznino1 7 หลายเดือนก่อน

    Gra Mhor, mile buiochas . Ye've inspired me to learn and revive our native language. Go raibh maith agat. Aointeach.

  • @PádraigJMCarey
    @PádraigJMCarey 7 หลายเดือนก่อน

    Also learning Gaeilge here, as I'm moving to Ireland next year hopefully. Not learning it because I have to, or that it's used particularly widely, but because I think I should - it's respectful to have a better understanding of the culture and history, and what better way than to contribute somewhat to the revival of this beautiful language!

  • @TysonBrazilleYHWH
    @TysonBrazilleYHWH 8 หลายเดือนก่อน

    Thanks for the content will have to check out the content of this channel. I was just referencing a book called, "Innovating for People Handbook of Human-Centered Design Methods"

  • @SusantiPrithikaVijaykumar
    @SusantiPrithikaVijaykumar 8 หลายเดือนก่อน

    Hi! Fantastic conversation. I'm curious about the reading material mentioned in the later part of the conversation (practising without a license?) I think I missed the name. Can you let me know, please?

    • @thisishcd
      @thisishcd 8 หลายเดือนก่อน

      That would be Tad Hirsch. I'm not sure if links work here, so I'll pop it into the description on the episode for you ♥️

  • @thisishcd
    @thisishcd 8 หลายเดือนก่อน

    Be sure to leave a like and subscribe to our channel! Have a question about anything in this video?

  • @sheilabegley1920
    @sheilabegley1920 8 หลายเดือนก่อน

    Maith thù Mollie, is haoibhinn liom êisteach leat ag caint "as" agus "ar" àr dteanga, ❤️ An Gaeilge

  • @jennywa3046
    @jennywa3046 8 หลายเดือนก่อน

    Because I love Celtic music, I decided to try learning Gaeilge via Duolingo. It’s a challenge but it’s a lovely language. I also learned Irish dancing for a couple of years in my early 50’s.

  • @felixdk8727
    @felixdk8727 8 หลายเดือนก่อน

    Wouw I have a partly black jamaican heritage and began learning it last autumn. I don't speak the language there, since I grew up in Denmark.

  • @colinjames7569
    @colinjames7569 9 หลายเดือนก่อน

    Help me achieve the knowledge of my ancestors. I’m a dumb American.

  • @colinjames7569
    @colinjames7569 9 หลายเดือนก่อน

    I’m finding out lots. I suck at at language studies. So what. Go raibthe maith agat. Ta me go go maith, ta me go hiontach ✌️😎

  • @thisishcd
    @thisishcd 9 หลายเดือนก่อน

    Have you ever worked with a development coach? What was your experience? Drop your stories and questions in the comments below-I'd love to hear from you!

  • @ath3263
    @ath3263 9 หลายเดือนก่อน

    Full of west brits in political establishment parties across the board, media and civil service

  • @peteymax
    @peteymax 10 หลายเดือนก่อน

    Me encanta esta vídeo, voy a aprender irlandés ☘️ 😊

  • @laishaintishajannat
    @laishaintishajannat 10 หลายเดือนก่อน

    Ireland is a breath of fresh air!

  • @PeterHas815
    @PeterHas815 10 หลายเดือนก่อน

    Impressed with the words. Seed will grow both the sides.

  • @mrsruksanaakter6754
    @mrsruksanaakter6754 10 หลายเดือนก่อน

    Breath Taking power in this speech!

  • @technicalmasrafi
    @technicalmasrafi 10 หลายเดือนก่อน

    The word Complexity is really Complex.

  • @JimmyCarter1250
    @JimmyCarter1250 10 หลายเดือนก่อน

    Thank you Doctor for your valuable time.

  • @hybrid_technology24
    @hybrid_technology24 10 หลายเดือนก่อน

    Climate change is the biggest challenge at this time.

  • @MaxHitmer
    @MaxHitmer 10 หลายเดือนก่อน

    Hello Professor, I love your job.

  • @bitcoinlimited8209
    @bitcoinlimited8209 10 หลายเดือนก่อน

    I'm based in New York City too.

  • @banjaxed73
    @banjaxed73 10 หลายเดือนก่อน

    The people working hard to popularise and teach the wonderful Irish language deserve a huge amount of credit. Languages are dying out, all over the world, and it's refreshing to see that there are people dedicated to preserving their native languages. Irish needs all hands on deck: videos like this reassure us that there are people who devote themselves to keeping the Irish language alive. 😼

  • @fivetwoeight528
    @fivetwoeight528 10 หลายเดือนก่อน

    A multicultural Ireland will not help the language recover.

  • @clinkedylinkedy1
    @clinkedylinkedy1 10 หลายเดือนก่อน

    This is a really interesting convo for someone with multiple ancestral languages including Irish and Basque. I know some Spanish but I only really know English which is a shame.

  • @listenupmusicpeeps
    @listenupmusicpeeps 10 หลายเดือนก่อน

    Mollie, why aren’t you an actress. (Sorry, I know it’s nothing to do with learning Gaelic!)

  • @miguelangelmartinezaguinag9953
    @miguelangelmartinezaguinag9953 10 หลายเดือนก่อน

    Hello! So... Frst at All, Nice to meet you! Well, Let me tell you something about this Irish conversation! I'm a Polyglat Spanish, French, Italian, Portuguese, English, Norsk, Sweedish, Finnish, Danish, Russian, Polish, German... And Starting to learn "Scottish, Welsh & Irish" I Discovered, that "Scottish" has a formal structures "To teach it" 😊 But... "Welsh And Specially Irish Gaeilgi" Have a confused structure to "Teach it" Is there, Possible to find a "Well Structure Irish Gaeilgi System"? I Found 2 or three Channels in TH-cam 😢😮 But, I didn't See... A normal structure to Following Lessons! Some Phrases Here, Some other there... 😮 And no more!!! In Any language, We Starting with Greetings!!! 😮 Because, is the useful way to start Any conversation😅😊 Specially when We arrived by plane to the countries that We learned their languages😅😊 So, why don't you try, to "Structure Irish Gaeilgi Lessons" 😮😅 I've been talking with a "Cymraeg"(Welsh Teacher... About this problem And he said... Is gonna be a real Challenge to you!!! 😢😮 And so... He was right!!! 😅😂 Irish Gaeilgi... Could be a Nightmare!!! 😅😂😊 Polish, Russian... Are more easy!!! So... Guys, Maybe, this is the reason, why your Children don't want to learn it!!! Make it Easier!!! I wanna learn it😠😖 And believe me, I Will do it!!! Not even "Your Scramble System" 😅😂😊 Oh Boy... 😮 What a way... To Stop The Irish Gaeilgi, Growing UP!!!! 😅😊😂 Ma... Che cosa sta succedendo? Di che stiamo parlando? io no capizco niente! Dov'e l'insegnante? Est-ce que vous comprend ma Parole? Pourquoi Il est, Tres complique?... 😮 Pourquoi? Tha pasta blasda! 😮 Tha Neil! "Athbhliain Fuoi Mhaise Dhuit 2024" Slan... Folks!!! 😮😅😊 Ici la, du "Le Mexique" Aurevoir! 🍇🍷🍾🥂🥩☕🍸🎉😇🇲🇽😎

  • @user-td4do3op2d
    @user-td4do3op2d 10 หลายเดือนก่อน

    The biggest problem is the death of authentic pronunciation. If you use an English r sound, you have failed. Mollie seems to try hard but I can tell she’s from Dublin when she speaks Irish.

    • @danielofinan5071
      @danielofinan5071 9 หลายเดือนก่อน

      There is an R sound in Irish

    • @danielofinan5071
      @danielofinan5071 9 หลายเดือนก่อน

      “Rinne mé é sin.” ….how do you pronounce that without an r sound ?

    • @user-td4do3op2d
      @user-td4do3op2d 9 หลายเดือนก่อน

      @@danielofinan5071 I said there is no ‘English R sound’. There should be a broad R (like a tap) and a slender R which is very unique and varies in different dialects. In the example you gave, the R in ‘rinne’ could be pronounced with a sort of whispered trill. The vowel in ‘mé’ and ‘é’ should be a monophthong, not an English ‘ay’ sound. The slender ‘s’ in ‘sin’ should be pronounced differently to the English ‘sh’ (I believe with lips more inward). Irish people forget that their English speech is mostly derived from English not Irish, and they should be learning a whole new phonology to speak Irish.

    • @danielofinan5071
      @danielofinan5071 9 หลายเดือนก่อน

      @@user-td4do3op2d You're the first person to say the fada doesn't create an "ay" sound with é. The only dialect that doesn't is ulster. Also every teacher I've had and I've had many, would pronounce words with an R sound exactly like English. It's not like a German R.

    • @user-td4do3op2d
      @user-td4do3op2d 9 หลายเดือนก่อน

      @@danielofinan5071 I never said anything about a German R. All fada sounds are monophthongs The English R sound didn’t even exist in English until about 1500.