To those of you experiencing problems with your camera, here is what fixed mine. My Link Micro LTE stopped sending pics after the $15/unlimited plan expired and switched back to the Free/100 plan. The camera would take one picture then the orange light would stay on steady and it would never transmit any pics at all. I removed the Micro sd card and plugged it into my laptop and discovered a couple of things- 1. All of the recent pics that wouldn't send were stored in a folder labeled "transmit". 2. There is a log file that records everything the camera has done since day one. I found the log on the date where the camera stopped transmitting and it showed that after taking a pic, it looked for a sim card in the bottom slot, no sim card was found and switched to the sim in upper slot. This repeated over and over for every pic taken. I could only interpret this as a software screw-up. I have since updated the firmware to version v1.18.13-29 Rev:2 and it seems to have fixed the problem. Hope this helps.
Ive had the same problem, not sending photos.. My fix was taking the SD card out and turning off camera, turn it back on and wait till it connects and send a message about NO SD CARD. Then put a new card in and now taking pictures again! Hope this helps
Hi Jeff, we apologize for any inconvenience caused. Could you please contact us on live chat and we will help you fix the issue www.spypoint.com/en/chat (8:30 am/5 pm EST) -PL
Same thing happened to me, worked great during the free trial even with only 25% signal, after I purchased the premium plan and HD I haven't received a picture since and just get the run around when I try to get help online from spypoint. I feel robbed !
I fixed my new micro-lte that never worked and i had bought a new sim card for by formatting the card then going to the support sight and downloading the new version or updated zip files and downloading on the card. Put it in and turned on the camera and it worked perfect. I am writing this to hopefully save other people a whole evening on and off 6 hours it took me to figure out.
This is the second time this happened with my camera I can look on look and see where it's sending is taking pictures and the time and date but it's not sending it to my phone last time I had to reevaluate everything my phone is fixed my camera is 55 mi from where I'm at I can't keep running down@@liamstange3076
One issue I ran into was the battery block wasn't making connection to the ports. Jamming some cardboard at the bottom helped resolve this issue. The take the picture at next transfer has never worked for me personally. Tried it so many times.
My camera was working just fine when I was in the field testing I had it set up every 5 min and I was receiving pics but when I drove off miles home no more pictures were sent to the app
Greetings Carlos ! Sorry to hear that you are still having issues with this . Please reach out to us via our official Facebook page and we will happily assist you further . Thank you ! -EM
I use over 20 units (different models) can you explain please why Spypoint units can't send video footage over cellular network in Europe (photos only)?
@@Spypoint ok that wasnt the question. The question was why dont you. Is not that you cant make them its that you just dont. The networks in the US UK and Canada are more then capable of handling video sent over the network and the modems in your cameras that do infact record video are also capable of sending video but spypoint as a company just CHOOSES not to allow videos to be sent with out really saying why. So again why? Whats the logical reason for not allowing video to be sent over the cellular network?
I sure wish I read reviews on this Camera , AND their service department ! NO Real support ! My camera keeps "dying " new batteries . battery pack lasted a MONTH ! Ruining my hunting area everytime I go out and shut it off - rebutt it , works for a few days BLAM same crap !
Hello, JOHNNY. We sincerely apologize for any inconvenience caused to you. We hope you can offer us a second chance and our agents will do their best to assist you. Please contact us in live chat via this link: www.spypoint.com/en/chat Thank you so much for your patience. -SW
My camera is not sending pictures and I strongly suspect that it is because of signal strength. If that is the case will the camera revert to saving them to the SD card that I can check next time I pull the card?
Brand New, Mine 1st started sending photo's then quit. Photo's were on SD card like a basic trail cam. My phone got notification but "no photo's " What do filters mean ?
Hi, the Spypoint app has a species filter. If the filter is selected in the app, you might not be able to view all pictures from the camera. Please unselect any filters selected then click view pictures. If the issue persists please contact us on live chat. Here's the link for the support chat: www.spypoint.com/en/chat (8:30 am/5 pm EST) -PL
Greetings , we deeply apologize for the inconvenience this has caused you . We would please invite you to contact our customer service via the live chat who will gladly assist you with this matter : www.spypoint.com/en/chat -EM
Try logging on and off to refresh it happened to me...and photos appeared...but now I'm having a issue my camera is currently in the field I received pics when I was out there setting it and testing it once I drove miles to the house no more pictures were sent to the app...
I had the same issue. I'd get notifications but no pictures in the app. Within the app., go to photos, then media types, then CLEAR ALL. Your photos will then appear. ✌️
I have my camera out on my land hrs away has 90% signal full battery life it’s not communicating last time was when i turned it on and it took a pic of me and it never even sent that pic to me
Greetings, we deeply apologize for the inconvenience this has caused you. We would please invite you to contact our customer service via live chat who will gladly assist you with this matter: www.spypoint.com/en/chat -EM
I have two spypoint cameras on the same account but they are15 miles apart i put a firm ware update on the camera ( link micro )at my house with new batteries. That did not help that camera,in the process of messing with this camera ( link micro ) the camera red lights came on, and my phone told me " whoops..something went wrong"....) now for some reason my link micro lte the one that's 15 miles away ( and was working flawlessly ), it tells me I have pictures ( both camers do that now ) but when I go to open up my phone by the app it, says no photos found. ?????
Hi there Chris , for this particular matter ,we would suggest trying to reinstall the application . If that does not work , please reach out to our agents on the live chat and they will assist you further with this : www.spypoint.com/en/chat . Thank you ! -EM
These are the most basic things most people already do before resorting to TH-cam. “Are your batteries full, do you have signal” duh. Get to the real issues that everyone seems to be having with your products.
I flipped the cellular option off at one point and it hasn't worked since. Tried a factory reset, cleared the photos from the app, still have a decent signal, good battery power, still space for photos although my card is saying 0/32GB, tried sending a photos on the next transfer multiple times and still not getting anything. What's going on Spypoint?
Hello Phil , We would please invite you to contact our customer service via the live chat who will gladly assist you with this matter : www.spypoint.com/en/chat -EM
Hi, ΠΕΤΡΟΣ. The camera comes with a pre-activated SIM card. If you purchased it from the USA, it may not work in Europe due to differences in cellular networks. Please check this link for cameras compatible with your region: spypoint.info/en/homepage/.
the problem i had was that i mounted it too low. it was about 1.5 feet off the ground on a tree and slightly angled and the sensor wasn't picking up anything where i really wanted it
Hello Minkandmatch, we recommend installing the camera 30 feet away from the trigger point, positioned 3-4 feet off the ground and parallel to it. This setup ensures that the sensor and lens have a clear, direct view of the trigger area. For additional installation tips and useful articles, please visit our support website: www.spypoint.com/en/support.
Hi, Glance. We're here to help. Ensure the camera has a strong and consistent cellular signal, and make sure your SD card is properly formatted and not corrupted. You can also try adjusting the transmission frequency or the delay in the camera settings. If you've tried these steps and are still experiencing a problem, please send us a private message here: m.me/Spypoint with your account details, and we’ll be happy to assist you further.
I’m having nothing but problems from these cameras. I returned two cameras and got two new cameras. I’m still having problems. I can’t pull the cameras up on the app. It just says there is an error and tells me to reopen the app. This is nuts!!!!! What is the deal???
Greetings dear Eric . We are truyl sorry to hear that your camera is not working at the moment . We would suggest contacting our customer service who will gladly assist you with this matter : www.spypoint.com/en/chat -EM
My batteries got to 50 percent then no communication ,,,,,,Once it stops communicating there is no new update to left you know there is a battery problem ,,,,,even after turning it on and off ,,still showed 50 percent ........But the batteries are dead .....Temp is way off as well 15-20 degrees
My experience has been that if the batteries are allowed to die in the field. It kills the camera. They will not reconnect to the app to send images or update the status even with new batteries, firmware upgrade, new sd card, full format whatever. BUYER BEWARE
I’ve got 75% connection 100% battery life and the unlimited plan and the only time I’ve got photos is when I set it up I’m my garage, last time I checked the cam it had over 700 photos, can anyone help me?
Best help I can provide: find another camera from another manufacturer. These spypoints are nothing but connectivity / photo sending problems. I have 5 and not one works reliably.
Hi Tyler, we apologize for any inconvenience you had with the camera. If you face any difficulties with the cameras please reach out to us on live chat at www.spypoint.com/en/chat (8:30 am/5 pm EST) -PL
I have two. Neither one working. First one worked great until spypoint people said to update. Nothing after upload. The second camera never worked. Spent hours on phone with your company and your chat line. Your company couldn’t fix. These cameras are not good and will not repurchase any of your products. You should have your bugs worked before you put products on the market. It’s like your using the public to do your troubleshooting for you.
Greetings, Craig. We can totally understand your frustration and we sincerely apologize for any inconvenience caused. We hope you can offer us a second chance to rectify this. Please contact us in live chat so our agents could assist you further and make sure that you have the working devices. Here is the link to contact us: www.spypoint.com/en/chat Thank you. -SW
Ok so a correction with lithium and your guy should know this if hes putting info out there is once lithims drop below 100% they are dead. Lithium batteries will output 100% of available energy till they cant. Once that happens they will show up as a % like 97% 85% 62% 73% or something like that but if its now 100% they are dead and that should of been CLEARLY stated in the video. People will think that they have lithiums in at 87% and be like why is my cam not working? Well thats because the battery is dead and this video will just cunfuse them more because this guy didnt properly clarify that information.
Hello, Tommy. Some batteries with good quality might last for longer since they can continuously provide enough voltage for camera operating. However, in many cases, when the battery power shown in your status page is around 50%, it means the batteries are not able to provide enough voltage already and in this situation, we recommend customers to change fresh batteries. Thank you -SW
Hello Wyatt! When you see the 100/100 on your application, it's because you are probably on the free plan and that you have reached your monthly limit of 100 pictures. Deleting them from the app won't reset the counter. The camera won't stop taking picture because you have reached the limit, it will simply stop sending them to your application. In this situation, there are 2 options. 1. You can purchase a superior plan that will offer you more pictures per month. www.spypoint.com/en/spypoint-experience/plans. 2. Wait for your monthly reset to be able to receive more pictures. Note that the monthly reset isn't the 1st of each month. If you activated the camera OR a plan on the 15th, the reset will be done each 15th of each month. Hope it helps. If you have more question, do not hesitate to visit our website or contact our customer service team at www.spypoint.com/en/support. Thank you! -TP
I'm not writing a book on how bad my experience with spypoint was but let it suffice to say I purchased 3 and all 3 worked fine for the first 6 months at which they all 3 quit working . Customer service couldn't function....got nothing resolved...end of story . I will never own another spypoint product again 🖕
Hey Jared, that doesn't sound like a good experience, but we would like to take one more look at your cameras to see if we can fix them. If there's nothing to do, we have a replacement program for the cameras that are still on the warranty. If they are, we will be able to replace your cameras with new ones. Here's the link to contact us: www.spypoint.com/en/support#contact. We hope that we will be able to fix this together. Thank you! -TP
@@Spypoint look, I have already spent hours on the line/and email with your customer service to get nowhere. The cameras where thrown in the trash when I lost hope.
These cameras are junk. Customer service is a joke. No way to call and talk with someone not reading a script. Will never buy or recommend this product from this company!!
I received a SPYPOINT camera for a gift I have been trying to use it for this season and have had nothing but issues. Did all the formatting and updates need spoke with SPYYPOINT they said they would send a new one out and never received anything and they are impossible to get a hold of. I would not recommend to by anything from this company. I would say they have the worst costumer service and they do not stand behind the product they make.
To those of you experiencing problems with your camera, here is what fixed mine. My Link Micro LTE stopped sending pics after the $15/unlimited plan expired and switched back to the Free/100 plan. The camera would take one picture then the orange light would stay on steady and it would never transmit any pics at all. I removed the Micro sd card and plugged it into my laptop and discovered a couple of things- 1. All of the recent pics that wouldn't send were stored in a folder labeled "transmit". 2. There is a log file that records everything the camera has done since day one. I found the log on the date where the camera stopped transmitting and it showed that after taking a pic, it looked for a sim card in the bottom slot, no sim card was found and switched to the sim in upper slot. This repeated over and over for every pic taken. I could only interpret this as a software screw-up. I have since updated the firmware to version v1.18.13-29 Rev:2 and it seems to have fixed the problem. Hope this helps.
How do I set the app?
Ive had the same problem, not sending photos.. My fix was taking the SD card out and turning off camera, turn it back on and wait till it connects and send a message about NO SD CARD. Then put a new card in and now taking pictures again! Hope this helps
Mine took about 75 photos in succession and used up my 250. Updated my version and increased subscription. Haven't had a picture since.
Hi Jeff, we apologize for any inconvenience caused. Could you please contact us on live chat and we will help you fix the issue www.spypoint.com/en/chat (8:30 am/5 pm EST) -PL
Same thing happened to me, worked great during the free trial even with only 25% signal, after I purchased the premium plan and HD I haven't received a picture since and just get the run around when I try to get help online from spypoint. I feel robbed !
I fixed my new micro-lte that never worked and i had bought a new sim card for by formatting the card then going to the support sight and downloading the new version or updated zip files and downloading on the card. Put it in and turned on the camera and it worked perfect. I am writing this to hopefully save other people a whole evening on and off 6 hours it took me to figure out.
Thank you for the Great information!
I get notifications saying photos are being taken. But no photos show on the app when logged in? Any ideas?
Same
This is the second time this happened with my camera I can look on look and see where it's sending is taking pictures and the time and date but it's not sending it to my phone last time I had to reevaluate everything my phone is fixed my camera is 55 mi from where I'm at I can't keep running down@@liamstange3076
One issue I ran into was the battery block wasn't making connection to the ports. Jamming some cardboard at the bottom helped resolve this issue. The take the picture at next transfer has never worked for me personally. Tried it so many times.
My camera was working just fine when I was in the field testing I had it set up every 5 min and I was receiving pics but when I drove off miles home no more pictures were sent to the app
Greetings Carlos ! Sorry to hear that you are still having issues with this . Please reach out to us via our official Facebook page and we will happily assist you further . Thank you ! -EM
Yeppp...back in FL. Cameras in GA. Getting notifications but no pics at all. But it shows them being counted down.
Mine also
@@ronny8383able logout then log back on. Boom! Resets.
@@chadcady8681doesn’t happen for me
I use over 20 units (different models) can you explain please why Spypoint units can't send video footage over cellular network in Europe (photos only)?
Hi R. R., Unfortunately we do not currently sell any cameras that are able to transmit the videos that they take to the mobile app. -PL
@@Spypoint ok that wasnt the question. The question was why dont you. Is not that you cant make them its that you just dont. The networks in the US UK and Canada are more then capable of handling video sent over the network and the modems in your cameras that do infact record video are also capable of sending video but spypoint as a company just CHOOSES not to allow videos to be sent with out really saying why. So again why? Whats the logical reason for not allowing video to be sent over the cellular network?
I sure wish I read reviews on this Camera , AND their service department ! NO Real support ! My camera keeps "dying " new batteries . battery pack lasted a MONTH ! Ruining my hunting area everytime I go out and shut it off - rebutt it , works for a few days BLAM same crap !
Hello, JOHNNY. We sincerely apologize for any inconvenience caused to you. We hope you can offer us a second chance and our agents will do their best to assist you. Please contact us in live chat via this link: www.spypoint.com/en/chat Thank you so much for your patience. -SW
I have the Spypoint Linc-Micro-LTE-V. It is sending pictures to my laptop, but it will not send them to my phone. What am I doing wrong?
My camera is not sending pictures and I strongly suspect that it is because of signal strength. If that is the case will the camera revert to saving them to the SD card that I can check next time I pull the card?
95% of people using these cams aren't stupid, thanks for the common sense
Brand New, Mine 1st started sending photo's then quit. Photo's were on SD card like a basic trail cam. My phone got notification but "no photo's " What do filters mean ?
Hi, the Spypoint app has a species filter. If the filter is selected in the app, you might not be able to view all pictures from the camera. Please unselect any filters selected then click view pictures. If the issue persists please contact us on live chat. Here's the link for the support chat:
www.spypoint.com/en/chat (8:30 am/5 pm EST) -PL
Whatever happened with this? Mine is doing the same thing right now
Greetings , we deeply apologize for the inconvenience this has caused you . We would please invite you to contact our customer service via the live chat who will gladly assist you with this matter : www.spypoint.com/en/chat -EM
Try logging on and off to refresh it happened to me...and photos appeared...but now I'm having a issue my camera is currently in the field I received pics when I was out there setting it and testing it once I drove miles to the house no more pictures were sent to the app...
I had the same issue. I'd get notifications but no pictures in the app. Within the app., go to photos, then media types, then CLEAR ALL.
Your photos will then appear.
✌️
I have my camera out on my land hrs away has 90% signal full battery life it’s not communicating last time was when i turned it on and it took a pic of me and it never even sent that pic to me
Greetings, we deeply apologize for the inconvenience this has caused you. We would please invite you to contact our customer service via live chat who will gladly assist you with this matter: www.spypoint.com/en/chat -EM
If I reach my number of photos and you say it's still taking pics will when and how will you be able to view them
I have two spypoint cameras on the same account but they are15 miles apart i put a firm ware update on the camera ( link micro )at my house with new batteries. That did not help that camera,in the process of messing with this camera ( link micro ) the camera red lights came on, and my phone told me " whoops..something went wrong"....) now for some reason my link micro lte the one that's 15 miles away ( and was working flawlessly ), it tells me I have pictures ( both camers do that now ) but when I go to open up my phone by the app it, says no photos found. ?????
Hi there Chris , for this particular matter ,we would suggest trying to reinstall the application . If that does not work , please reach out to our agents on the live chat and they will assist you further with this : www.spypoint.com/en/chat . Thank you ! -EM
These are the most basic things most people already do before resorting to TH-cam. “Are your batteries full, do you have signal” duh. Get to the real issues that everyone seems to be having with your products.
I flipped the cellular option off at one point and it hasn't worked since. Tried a factory reset, cleared the photos from the app, still have a decent signal, good battery power, still space for photos although my card is saying 0/32GB, tried sending a photos on the next transfer multiple times and still not getting anything. What's going on Spypoint?
Hello Phil , We would please invite you to contact our customer service via the live chat who will gladly assist you with this matter : www.spypoint.com/en/chat -EM
Did you ever figure it out?
@@jonevans719 They replaced the camera.
Why camera that i have buy from USA doesn't work to Europe?
Hi, ΠΕΤΡΟΣ. The camera comes with a pre-activated SIM card. If you purchased it from the USA, it may not work in Europe due to differences in cellular networks. Please check this link for cameras compatible with your region: spypoint.info/en/homepage/.
the problem i had was that i mounted it too low. it was about 1.5 feet off the ground on a tree and slightly angled and the sensor wasn't picking up anything where i really wanted it
Hello Minkandmatch, we recommend installing the camera 30 feet away from the trigger point, positioned 3-4 feet off the ground and parallel to it. This setup ensures that the sensor and lens have a clear, direct view of the trigger area. For additional installation tips and useful articles, please visit our support website: www.spypoint.com/en/support.
@@Spypoint Thanks for the tips. much appreciated
Hey MinkandMatch, We are here for that, if you have any questions or feedback, we remain available. Good Luck!
Mine just takes forever to send the photos dont know why ive tried and tired cant figure it out
Hi, Glance. We're here to help. Ensure the camera has a strong and consistent cellular signal, and make sure your SD card is properly formatted and not corrupted. You can also try adjusting the transmission frequency or the delay in the camera settings. If you've tried these steps and are still experiencing a problem, please send us a private message here: m.me/Spypoint with your account details, and we’ll be happy to assist you further.
I’m having nothing but problems from these cameras. I returned two cameras and got two new cameras. I’m still having problems. I can’t pull the cameras up on the app. It just says there is an error and tells me to reopen the app. This is nuts!!!!! What is the deal???
I’m
Having that issues por this past 3 weeks lol 😂 I will do this and will see lol
My camera is not communicating with the server. What do I need to do?
Greetings dear Eric . We are truyl sorry to hear that your camera is not working at the moment . We would suggest contacting our customer service who will gladly assist you with this matter : www.spypoint.com/en/chat -EM
Why do I get pictures that are black with no flash
My batteries got to 50 percent then no communication ,,,,,,Once it stops communicating there is no new update to left you know there is a battery problem ,,,,,even after turning it on and off ,,still showed 50 percent ........But the batteries are dead .....Temp is way off as well 15-20 degrees
the support is no good and you will be on line for hours they will not be of help and will not give you a new device or money back
My experience has been that if the batteries are allowed to die in the field. It kills the camera. They will not reconnect to the app to send images or update the status even with new batteries, firmware upgrade, new sd card, full format whatever. BUYER BEWARE
Hi Fly! If you have any issues with your camera, please contact us via live chat or our technical support lines!Thank you! www.spypoint.com/en/support
I’ve got 75% connection 100% battery life and the unlimited plan and the only time I’ve got photos is when I set it up I’m my garage, last time I checked the cam it had over 700 photos, can anyone help me?
Best help I can provide: find another camera from another manufacturer. These spypoints are nothing but connectivity / photo sending problems. I have 5 and not one works reliably.
Good thing my cams was only a few hundred yards from my house and not to counties away. There tech is crap, RUN AWAY!
Hi Tyler, we apologize for any inconvenience you had with the camera. If you face any difficulties with the cameras please reach out to us on live chat at www.spypoint.com/en/chat (8:30 am/5 pm EST) -PL
I have two. Neither one working. First one worked great until spypoint people said to update. Nothing after upload. The second camera never worked. Spent hours on phone with your company and your chat line. Your company couldn’t fix. These cameras are not good and will not repurchase any of your products. You should have your bugs worked before you put products on the market. It’s like your using the public to do your troubleshooting for you.
Greetings, Craig. We can totally understand your frustration and we sincerely apologize for any inconvenience caused. We hope you can offer us a second chance to rectify this. Please contact us in live chat so our agents could assist you further and make sure that you have the working devices. Here is the link to contact us: www.spypoint.com/en/chat Thank you. -SW
Ok so a correction with lithium and your guy should know this if hes putting info out there is once lithims drop below 100% they are dead. Lithium batteries will output 100% of available energy till they cant. Once that happens they will show up as a % like 97% 85% 62% 73% or something like that but if its now 100% they are dead and that should of been CLEARLY stated in the video. People will think that they have lithiums in at 87% and be like why is my cam not working? Well thats because the battery is dead and this video will just cunfuse them more because this guy didnt properly clarify that information.
daniel1697855 mine stopped at 43 or something like that..I have one that’s showing much lower and still sending pics
Hello, Tommy. Some batteries with good quality might last for longer since they can continuously provide enough voltage for camera operating. However, in many cases, when the battery power shown in your status page is around 50%, it means the batteries are not able to provide enough voltage already and in this situation, we recommend customers to change fresh batteries. Thank you -SW
Worse camera on the market. Easier to kill a mature buck than it is to get these cameras to work. Unlucky for me. I bought 2 of them. Buyer beware.
I've been lucky with this cameras. They've worked fine for me once I figures out the app.
New batteries, format sd card, buy new sd card. Makes no difference.
It says 100/100 but I deleted all the pictures
Hello Wyatt!
When you see the 100/100 on your application, it's because you are probably on the free plan and that you have reached your monthly limit of 100 pictures. Deleting them from the app won't reset the counter. The camera won't stop taking picture because you have reached the limit, it will simply stop sending them to your application. In this situation, there are 2 options. 1. You can purchase a superior plan that will offer you more pictures per month. www.spypoint.com/en/spypoint-experience/plans. 2. Wait for your monthly reset to be able to receive more pictures.
Note that the monthly reset isn't the 1st of each month. If you activated the camera OR a plan on the 15th, the reset will be done each 15th of each month.
Hope it helps. If you have more question, do not hesitate to visit our website or contact our customer service team at www.spypoint.com/en/support.
Thank you! -TP
I'm not writing a book on how bad my experience with spypoint was but let it suffice to say I purchased 3 and all 3 worked fine for the first 6 months at which they all 3 quit working . Customer service couldn't function....got nothing resolved...end of story . I will never own another spypoint product again 🖕
Hey Jared, that doesn't sound like a good experience, but we would like to take one more look at your cameras to see if we can fix them. If there's nothing to do, we have a replacement program for the cameras that are still on the warranty. If they are, we will be able to replace your cameras with new ones. Here's the link to contact us: www.spypoint.com/en/support#contact. We hope that we will be able to fix this together. Thank you! -TP
@@Spypoint look, I have already spent hours on the line/and email with your customer service to get nowhere. The cameras where thrown in the trash when I lost hope.
@@Spypoint .
These cameras are junk. Customer service is a joke. No way to call and talk with someone not reading a script. Will never buy or recommend this product from this company!!
Cause its a peice of crap worse rip off ever
I received a SPYPOINT camera for a gift I have been trying to use it for this season and have had nothing but issues. Did all the formatting and updates need spoke with SPYYPOINT they said they would send a new one out and never received anything and they are impossible to get a hold of. I would not recommend to by anything from this company. I would say they have the worst costumer service and they do not stand behind the product they make.