If you want one of the hottest jobs you need the hottest skills: ITPro: ntck.co/itprotv (30% off FOREVER) *affiliate link In this video, we discuss the top 10 hottest IT jobs in 2023 and 2024 based on the 2023 Dice Tech Salary Survey. We cover each job's average salary and growth rate and provide information on how to get started in each field. From Help Desk Technicians to Network Engineers, we have a range of jobs that require different levels of experience and skills. Whether you're just starting in IT or looking to take the next step in your career, this video has something for you. 🔥🔥Join the NetworkChuck Academy!: ntck.co/NCAcademy **Sponsored by Itpro from ACI learning
Totally Pumped..... Been following for a while..... -> By Far you have one of the BEST Teaching Styles online and for Programing ( I instruct Safety Courses) Crunching the Python Course this Past Weekend, Robot Barrissta and Meme Generator, Docker, Docker Compose & Networking. @NetworkChuck -> you are gonna be responsible for my NEXT Big Leap in My Abilities... Thank You.
I really enjoyed your video for a man that is 40 years old and really getting frustrated with these low paying jobs (Not in IT but in general). I have studied A+ and didn't take my A+ cert. I did end up getting a repair tech job working as a contractor repairing laptops for this company. I am not going to write their name, but it starts with a L...o. and they don't pay well and will not hire full-time. Full-time work but not full-time benefits. Ever since I have been studying Networking + and is working really hard to learn it so that I can take my CompTIA Networking + and try to get a job as a Network Administrator. I hope that this is a good fit for me. Thanks for the video. If you have any advice for me, I really appreciate it! Thanks
I lost the job. It was such a great opportunity. There was so much experience to be gained. Literally all I could ask for. My best friend passed away on the same week I was supposed to start. I couldn't focus at all, I wasn't all there. I ended getting locked out of my account and I was let go. I haven't searched for an IT job since then.
@@Voyexmate, sorry for your loss. Don't get me wrong, but life is a bitch. There's ONLY 2 options: 1- You Win 2- You lost Choose one of both, and understand the sacrifice it is needed to succeed, no matter your situation. I've been on that place, my grandfather died to cancer, and my ex broke with me at the same time. The moment I stopped victimizing my self, it was the moment my life started moving forward again. Wish you all the best 💪✌
I don’t usually comment on video’s but I will make an exception for this channel. Years I felt like I was stuck in my sales job. I became an addict and lost almost everything I had. After years of struggling I finally got clean and I know that if I want to maintain that I also need to change my profession. I tried everything to find a job I actually love and in which I can also help others in stead of only myself. I just couldn’t find it and when I finally gave up and stopped looking I saw one of your video’s… Like struck by lightning I became interested in IT and cybersecurity in particular. I couldn’t even dream I could develop a fascination for something that is actually good for me. I’m still in a sales job right now, but I finally have a plan. Im reading and “doing” everything I can to create a foundation from where I can get a job in IT. I’m 37 now and I know I have a lot to learn.I will keep going and for now… just the fact that I found something I LOVE is enough to make me happy. You are such a motivation and inspiration! Thank you so much! And now… coffee :-)
You got this man. Another TH-cam I would recommend as well is David Bombel. Both network chuck and David are really great and I am learning a lot from them.
Love this, thanks to Chuck showing me another career I left pest control crawling under houses everyday to a cushy job with FedEx IT. Buddy of mine was in the same boat it seems you were in. Changed his life. As far as passion, we both started for the accessibility and money the passion came later. I feel like alot of.folks out there don't know what they want to do. I think with the right mindset you can grow and nature a passion. For me it wasn't something I was specifically looking for, more like something I had to work toward.
Love it man! Praying for strength for you and that he opens the doors clearly. It's a great career to get into and lots of fun. Don't let go of that passion and hunger for knowledge and cool tech! You gout this :)
I'm an infra automation engineer today. Started as a help desk rep myself, moved into desktop support, got my CCNA then moved into Networking and VoIP... then learned how to automate it all with Python and here I am today :) I love it. Thinking about writing a book.
@@antdr01d awesome 😎 I always wanted to get more involved in the back end side of things, it intrigued me. So, I was super eager like a sponge soaking up any information I could
My role is a bit weird and rare but I'm both a Desktop Support Tech and a Linx System Admin all in one. So really I'm in between Tier 2 and Tier 3 roles. My job duties are all of a typical Desktop Support guy but also takes care of all the Red Hat Enterprise Linux machine's, UNIX Solaris etc... You definitely make more money if you specialize rather than being a jack of all trades or generalists. Linux Admins makes way more money than general System's Administrator.
Chuck, I came across your videos in January 2023. I was working as a beer delivery driver and while I enjoyed it, I was looking for a career and a place to develop skills. I studied for the A+ using TH-cam and various other resources. I passed both A+ exams in March and began looking for jobs. After 4 months, I finally landed a job as an IT Support Specialist. I absolutely love the job, and am working directly under my boss who ahs 25 years in the field. We are a team of 2 servicing 16 offices around our state. While the workload is large, I am really enjoying the hands on nature of it, and helping people along the way. I do some tickets, but also lots of infrastructure repairs, imaging PCs, and some networking. It's really cool to learn more about the domain and how AD works. Thank you for your videos because you set me on a path and I now love what I do.
Your comment made my day. As a manager it's great to see someone seize the opportunity. Over the years I have seen hundreds of people start off as help desk techs and then go on to pursue what interest them the most. For example becoming a database administrator or Linux admin. Stay positive the world is yours.
This is great. Way to take initiative & pivot to a completely new fields. It would be nice if you could share the other resources that you utilized to sturdy for the A+ cert. thanks
Yeah. Try to do that like 1000$ on month/max. Expect the prices to be even higher like you used to pay...for gas, for groceries and so on. See if you enjoy it anymore.
I'm 36 and just started my IT career after getting the A+ during the lockdowns of 2020. Did not expect my first help desk job to pay $55k a year, I was expecting more like $40k tops. If you understand computers a bit and think IT might be a way to escape whatever you're doing right now, you absolutely won't be disappointed at LEAST with the starting baseline pay. I'm a year into my second IT job and I'm at $65k a year salary now. That's quite a jump, and it's only upwards from here. Good luck everyone, if my dumbass can do it I know most of you can do it as well if not better than myself. Also, as Chuck said, don't skip the help desk job. I mean you can, but that's putting the cart before the horse. You'll be much more equipped with the rest of your tech career if you are patient and put in the work properly.
I just earned the Comptia Security +. I recieved a conditional offer for a sys admin. I'm gonna take it, but I'll br studying A+ material while I'm waiting lol
@@ajramirez77 I think that's still a great idea, I was surprised to discover how much the A+ could actually teach me. Good luck at your new job, I'm planning my next IT job to be most likely some kind of jr sysadmin gig myself.
@@arizotje thank you! It's been a great experience thus far. As a help desk tech, it will kinda depend where you work that will determine your customer base... if you work at a call center where you're picking up phones all day you will definitely run into unhappy people who are difficult to talk to sometimes, from what I've heard. Non-tech savvy people are the hardest to communicate with. I worked for a small title and escrow company, just an office of like 70 people with another maybe 20 people remote. It was a tight-knit group of people who all worked in teams, very group-oriented and nice people so my experience was very cool. I'd probably recommend that over a call center. Find a place with a nice work culture where the people you're helping are people you encounter everyday where you can actually cultivate relationships rather than just picking up phones from different people all the time that you may never meet. Every office needs a help desk tech, so these jobs are absolutely everywhere.
Been working in IT for the last 18 years. Started off as a desktop support in 2005 and worked all the way to be an associate director of IT without a degree. For the desktop guys i would say keep learning and don't give up (i almost did)because if you work hard you will go all the way up. IT gives you many opportunities to work in any industry so keep upgrading your skills and get certified to enter the role you desire.
Yeah I just started in helpdesk, but looking to advance into Cybersecurity in the near future. I already know a couple of Powershell commands to check for open ports on your computer, and run ping tests (penetration testing), hopefully that can impress a few of the heads, wish me luck!
I work in a Desktop Support Tech role but I'm also a Linux Admin at the same time, basically combining the two roles in one which rare. I SUpport all thre Red Hat Enterprise Linux machine's, old UNIX Solaris machine's, MacOS and perform on-site Desktop Support duties for end-users and do Break/Fixes when ever needed. Most Desktop Support guy generally going into sysadmin roles.
Ex Chef, Former IT Support now System Administrator here, been loving IT and am gunning for a Systems Architect or DevOps Engineer role in a few years! Love my IT peeps!
Been working IT for 5 years & started out as a helpdesk tech, SKIP IT. Depending on the company you work for the demand varies but even if you have good customer service, you will be miserable unless you love answering 100 calls a day and dealing with angry customers.
INCORRECT BEEN WORKING I.T. FOR 35 YEARS Dealing with angry customers is only a problem if..... - You take their anger personally - If you also get angry and miserable - If you lack the ability to CONTROL THE CUSTOMER However.... - If you have a foundational understanding how to psychologically control people - if you have an understanding how to guide a conversation into a certain direction - If you understand how to guide it to a direction where the client has no other option but to do what you want them to do - If you understand that the client is frustrated and angry - If you understand that this frustration and anger is not personal or directed towards you but instead..... that the client lacks the ability to calm themselves and control themselves THEN IT WON'T BE A PROBLEM Because.... People who cannot control themselves are easy to control People who get frustrated easily are weak minded, And also easy to manipulate and control Ohh , and if you understand THE REASON Why they are angry and frustrated THEN IT WON'T BE A PROBLEM and this also includes when a client is intentionally rude (Coming back to THE REASON WHY THEY ARE ANGRY) There are clients that do not wish to be rude, but don't know how to deal with the stress of their I.T. Issue. This person may have a boss above them who is putting pressure on them THAT'S ONE TYPE OF SCENARIO in this situation... Solve the problem and calm them down and they won't abuse you Then there is, The wanker who just wants to be a wanker and abuse you NO !!!! There is a line If you are ultimately a nice person but just frustrated, the I.T. Support person should never get upset, Instead they should be understanding and solve the problem But if you are not a nice person, The I.T. Support person should POLITELY... Put you in your place and do it bluntly. After doing so , the I.T. Support person should understand there is no anger here or being upset, i'ts just a choice I'M THE I.T. PERSON I CHOOSE NOT TO DEAL WITH RUDE PEOPLE I CHOOSE TO HELP PEOPLE WHO CAN'T HELP THEMSELVES I CHOOSE TO PUT RUDE PEOPLE IN THEIR PLACE SINCE.... My knowledge is above their knowledge and they need me , so..... MANNERS IS A REQUIREMENT IF YOU WANT ME TO FIX YOUR PROBLEM But the I.T. Person being a technical person should be intelligent enough to understand that stress is not part of the solution, Nor is abuse for that matter BUT ... WHO SAID YOU NEED TO TOLERATE IT OR LET IT AFFECT YOU STRESS IS A CHOICE MY FRIEND if you're stressed, it means YOU CHOSE TO BE STRESSED, YOU ALLOWED YOURSELF TO BE STRESSED also, I agree I a person doesn't enjoy taking 200 calls a day Literally, they shouldn't go for that role ME, I LIKE HELPING PEOPLE But i would only help people that deserved to be helped so.. i would go the extra mile for the person that had a difficult problem that no other I.T. Person knew how to solve. but i expected manners at all times I used to say to clients "OK, now i can tell this problem is causing you inconvenience, DON'T WORRY, You go away and have a cup of coffee, Relax and let me worry about it and i'll call you when it's fixed" or if it was on the phone interacting with them step by step, i would say "OK, now i can tell this problem is causing you inconvenience, DON'T WORRY , I'M AN EXPERT... TRUST ME AND JUST FOLLOW THE STEPS I ASK YOU TO DO , And don't worry if you don't understand the steps, we'll work it out. so first of all .... Tell me this ..... etc etc" YOU NEED TO CONTROL THEM YOU NEED TO CALM THEM DOWN YOU NEED TO GIVE THEM CONFIDENCE THAT THE PROBLEM WILL BE SOLVED THEN YOU NEED TO ENSURE THAT YOU COME GOOD ON THAT PROMISE We control them because they cannot control themselves , it sounds harsh, but it's true. But ... When the I.T. Person starts stressing............ Oh well, You're just buggered then aren't you ? and doomed to fail.
I purchased my first personal computer back in 1986 and was hooked. That PC started me on a career in IT for the next 40+ years before retiring. I started on a help desk and worked my way up to Senior Network Engineer for a major telecommunications company in the mid west. The IT business has changed dramatically over the years and I keep up with changes now days by operating my home network and doing some light consulting for local businesses. IT is a great career to get into for anyone interested in computers!
I did 20 years at a telecom, with the last 5 as a Data Tech, working on legacy systems and brand new fiber circuits. I learned enough to know I wasn’t going to stay there for 35 yrs. The logical next step was CCNA. I watched a lot of videos debating college vs certs and decided certs was where it was at. I got my CCNA then back stepped and got my Network+ while it was all fresh. Within 3 months I got a job as a network engineer, partly because my CCNA knowledge and partly because I had 20 years of troubleshooting skills and fiber and ethernet experience (layer 1 is a great skill to have). I work for State government, so pay is low, but benefits are amazing, and the stuff I get to play with you can’t find very many places. However, I do have imposter syndrome, I loved Chucks discussions about that. I’m coming up on 4 years as a Network Engineer and love it.
hello sir, if you were 20 years old in this day and age how would you start your career, what would be the best approach in todays Industry and todays demands! P.S asking for myself
@@qualityvideos1 I would buy some used switches and routers or use packet tracer and study for your CCNA. From the 10 engineers that have been hired on our team, one had a cert, none had college. If you have current certs and demonstrated that knowledge from passing your CCNA, you would be a shoe in. When I got hired, I had no Network Engineer experience, but I had my CCNA and I have a home lab so I could tell the Engineers interviewing me what I had been working on. They asked me some pointed questions to verify my knowledge but I knew the answers because of the knowledge i gained getting my CCNA. With a CCNA, it will be a lot easier to land a job. It also gives you all the building blocks to move into other jobs, like security, infrastructure or cloud because you know the networking language, and understand all its basic principles. If you can, find a mentor. TH-cam is a great place to come for answers or growing your knowledge and skills.
You didn't become a network engineer because of the CCNA. You became a network engineer because of your 20 years experience working in the telecom industry. Experience > certs. At my company, a lot of our network engineer don't have a single certificate or degree but they had prior IT experience and that's why they were hired.
Don't forget to mention that sometimes it's not what you know or what you have, but who you know. My wife went from the dental industry to cyber security analyst with no certificates and no experience because she knew someone. She eventually got certified but she had a year to do it. She still works for that contractor.
absolutely dead true in this area. You could have 20 years experience with CCIE and no one would hire you for a $12 hr networking gig unless you were part of the "good ol boy network" No one cares about merit anymore.
I just passed my A+ both 1101 and 1102, now certified, I exclusively used Professor Messer's content. I purchased his practice exams/notes and watched both video series at least once. Passed both on the first go. No official IT experience though I have been a hobbyist for some time.
@@ipostbeautifulthings yeah, other than my hobbies with Linux etc, though I also went to school for programming, just didn't like web dev much, so I'm aiming for dev ops in the future.
Started my career as a Desktop Technician and loved every minute of it. I actually felt gratification and accomplishment. There were so many times people tried giving me monetary tips but this obviously was NOT allowed, however I got so many free lunches and invites to parties and dinners because I was the "IT Guy". Now as a Network Engineer I deal with extremely bad attitudes, back stabbing, and politics. I'd go back to my old life in a heart beat.
@@DamnThatsFunny308 For me this was in the late 90's/early 2000's and the money was decent for me and I was happy with very little debt. If I remember it was around $75K + benefits + 2weeks vacation. These days, I haven't taken a vacation in almost 2 years. If you can tell, I HATE my job.
Just passed my Security+ in mid April and Network+ a couple weeks ago and I'm gunning for Network Engineer. Already going through your CCNA videos and work pays for Pluralsite. Am a Network Analyst I since beginning of the year and I'm eager to learn!
Interesting list. I'm surprised that Database Administrator isn't on the list. Excellent paying and covers may area like programming, security, networking, and server administration skills. Started off on helpdesk and worked my way up. Landed here for 20 years and still pays excellent and fun too. Thanks for sharing
This was very refreshing to read and see that someone mentioned DBA as well. I'm currently in Helpdesk for about 3 years now and currently taking SQL Fundamentals with ' Mosh ' online. Do you have any recommendations or advice on how to break into DBA?
devops engineering is a ton of fun if you like constantly having to pick up and understand something new, but be prepared for some long days and walking into some really complicated or old stacks. Another thing to call out is if you are in any production facing rolls be prepared for an on-call rotation.
The more IT goes on, the more I feel it has become a whole lot of DevOps. You need to have coding skills as a network engineer for Ansible, Chef, Puppet, etc.. Securing application code involves knowing the ins and outs of code as a security professional. Likewise goes for attacking, such as cross-site scripting. My advice for anyone getting started is to definitely get coding, whether it be with a programming or scripting language. The world is headed that way, specifically with the explosion of APIs everywhere.
Let's be honest, most people are afraid of coding because it is hard, and hard things are valuable. So yeah you are right, any IT professional that knows how to code will never struggle to find a job
I would agree if you are looking at an Admin/engineer level and up. I am a Server Admin for a large hospital chain and I save a lot of time using Powershell. Could not be effective without it. But here is the truth, if you want one skill that translates across multiple levels and help immensely, it is google search skills. Figuring out how to ask for what you want in google helps a lot whether Helpdesk or desktop or server/network. Most of the powershell scripts I use are ripped from the internet (reviewed before using of course) or built from a few google searches.
@@sergiocuadrado1088 I can debug well... but writing my own code for my own personal projects... I get discouraged after a short time, and have abandoned them twice.
Off course it is. We deploy code that magically becomes a new server, all patched up, ready to go. If we need SQL it is installed and almost ready to go.
Help Desk is definitely a good way to get your foot in the door. During 2020, I got the A+ cert and got an entry level help desk job that services several schools. Now I’m about to switch roles and do IT for a major airline. I’m in my mid 40s so this is a second career that I really enjoy doing.
@@SpectralHavoc I actually don’t think they were even looking for people with the A+ cert. I don’t even have a degree. They were looking for people that were the knowledgeable in tech that were more like the defacto tech guy for their family. Now they’re looking for that with new hires, I just found it at the right time. However the new job does require the A+ cert.
@@SpectralHavoc you dont need any certs or degrees to get a Help Desk role, but it will definitely help. Many people get into Tier 1 help desk without much computer knowledge. Everything will be taught during training.
I’m currently interviewing for a similar role at Ohare Airport and TSA is conducting an extensive background check (federal). Did you have to go through the same process? I have a bankruptcy from 2018 that could potentially hinder the process. I’m not concerned about criminal background as I do not have any past or pending convictions. It’s my financial profile that I’m concerned about.
@@im_anubiz Yes I’m still in the process of a background check. I’m out of Oakland and their average time is 4-6 weeks. Some airports have been 2 or more months. It’s been 3 weeks so I’m hoping they finish by the end of the month. But I don’t know if the financial part may affect the outcome as I know they’re concerned about any criminal issues. I would think that since it’s been 5 years from the BK, it may not have much weight if it had just been in the past year or two. Be patient and I hope it works out!
Systems Engineer here and I love my job. Pay is great and I get to work on all kinds of different technologies that our company uses day to day from Devs to Data Scientists. Im highly specialized in a few things and I just learn on-the-fly other new tools we roll out in our environment. A lot of POC testing in sandbox environments to figure out if what specific tool we want to use to do "the thing." A ton of thought and piecing together different technologies to work together are important with this role, kind of like zooming out and figuring out what works together holistically. I use Python and Bash/Zsh scripting daily and currently learning Golang. I am fully remote at a geospatial tech company whose been around since pre-FAANG. Salary is in the mid 100s. I may eventually pivot over to a Site Reliability Engineer/Platform Engineer in the future. Good video and pretty accurate.
When I got a helpdesk position coming from a techician role previously where there was layoffs it was like a paid vacation until a promotion position became available. I enjoyed that job and the onsite technicians loved how I made tickets and worked their queues when they were backlogged which is what polevaulted me to a analyst position quickly.
I started off on the service desk back in 2015 and been in tech ever since and still loving it! Service desk is definitely a great stepping stone! I’ve worked my way up and now im a senior business systems analyst making 6 figures!
Yes! I've been working the Service Desk for many years. It never gets the respect it deserves from other IT Professionals. It can be used as a stepping stone into other IT roles, but retaining experienced Service Desk Analysts is incredibly important. I avoided Service Desk jobs for years and finally had take one with the thinking I would find "better" IT role later. I was surprised at how much I actually enjoyed the Service Desk. I've been told I have a good combination of Soft and Technical Skills.
I'm not at all surprised at the Help Desk one. I worked my way into engineering by being one of the very few techs that could talk to people, and being able to explain technical terms in everyday language.
Great video. Started in 2019 myself as IT Technical Support and currently working as DevOps Engineer for almost 2 years. As looking from my current position the IT helpdesk jobs may look trivial, however this was a place, where my root skills have been developed, such as: versatility, critical thinking or constant problem-solving mindset. This is great place to start your career, no matter where you're aiming at.
Hi chuck!. I've been watching a great many of your videos,One in particular stood out to me, it was about The help desk(cant remember when it originally was uploaded). the piece of advise that really hit home was just to apply for a helpdesk job at that time had been learning from home to pass the ms900 to make a cv look a bit better. i have an interview this coming friday for a trainee it engineer. I just wanted to say thanks, i was stuck in a loop of trying to be ready before i got the job but after watching that video it inspired me to just go for it. ......although i will say.......i binged alot more of your other videos and the CCNA series was amazing. thanks again chuck, it could well be youv'e in part helped me launch a new part of my life to eventually better support my wife and daughter. Im 38 later this month, so anyone randomly reading this, its never too late to make a positive change
I jumped in head first in tech. After a few years of hopping around different fields but spending most in operations, I came across software development and fell in love. It was a long journey of learning, soul searching, struggling to stay drive , and emotional turmoil BUT I’m so happy to say I landed my first Software Engineer position last week! ZERO IT experience and ZERO degree. It’s crazy the rollercoaster life can take you on.
I actually laughed hard reading this comment Software devs are already being replaced. Major tech companies (BT in the UK) have already released 20,000+ programmers already and replaced them with A.I OpenAI has declared it wants to replace software devs too. 😂😂 Soon companies will just have fleets of A.I devs, and a very small team of elite human devs to check their work. You went through all that effort to enter a doomed area. 😂😂😂😂
I’m a network engineer and have been for the last 11 years. I work for a fortune 500 company. Currently I’m building tools and expanding my knowledge in Python. No certs. Just a lot of real world experience.
dude, the new IT guy in my company got paid higher than me..he even struggle to troubleshoot basic computer problems and I'm the one who always help him to do his job..the company also ask me to teach him..also me myself learn everything by doing a online research, buying my own IT hardware for testing and taking online classes even though I have certifiate in IT professional. what worst is the new guy dont even have a certificate. I'm currently in my resignation notice period. Thank you for the information as it help me to choose my next job in IT
Managing money is different from accumulating wealth, and the lack of investment education in schools may explain why people struggle to maintain their financial gains. The examples you provided are relevant, and I personally benefited from the market crisis, as I embrace challenging times while others tend to avoid them. Well, at least my advisor does too, jokingly.
Investors should exercise caution with their exposure and exercise caution when considering new investments, particularly during periods of inflation. It is advisable to seek guidance from a professional or trusted advisor in order to navigate this recession and achieve potential high yields.
Through closely monitoring the performance of my portfolio, I have witnessed a remarkable growth of $485k in just the past two quarters. This experience has shed light on why experienced traders are able to generate substantial returns even in lesser-known markets. It is safe to say that this bold decision has been one of the most impactful choices I have made recently.
Cioffibrown Alison’ is the licensed fiduciary I use. he works with Merrill, Pierce, Smith incorporated and interviewed on CNBC Television. You can use something else. for me he strategy works hence my result. He provides entry and exit point for the securities I focus on.
When he talked about the job requirements and said "It's a wishes list" it hit hard! because some of the job requirements are pretty intimidating to have in one role, but now I will apply if I have at least 2 or 3 of the requirements.
My IT journey was Call Center ISP Help Desk --> Company Help Desk --> Backup Admin --> Backup and Storage Admin / PHP Developer --> Windows & Linux Admin --> Contractor mixed IT Support --> Software Developer --> DevOps Analyst /w some minor Node.JS and Java Development and full Linux Admin (Ansible, Terraform, docker/K8s) Been at this for nearly 20 years now, To add to all of that, I have ADHD and High Functioning Autism.
@@thebtm I am interested in mobile development but I am confused, I want job too within a year so I was thinking to do DSA and web dev as of now, idk I need guidance 🫠
I switched my major from computer science to computer networking because I was getting bad grades, but network engineer being at the top of this list makes me feel ALOT better about my decision. THANK YOU!
Yup I'm a RHEL admin and a Desktop Support Tech all in one. I'm a bit worried though because of all the changes happening at Red Hat now that they closed the source code not making it public anymore. This is going to effect a lot of existing Linux Sysadmins.
Thanks to your videos, I was able to talk my boss into investing in ITProTV for our training source. Even tho I'm an Asst. DevOps Director for a small county, I'm on ITProTV as much as I can working on my Network+ then going for CCNA. Blew my mind that ITProTV is in Gainesville, Florida which is a short drive for me.
I was very luck to land my first IT position as a network engineer. It really is the most fun I've ever had in a career. If you love troubleshooting networks and learning new technologies in networking, you'll love being a network engineer. And the satisfaction of being the guy to bring back up a companies network is awesome.
@@kojitakamura2522 i did an internship for a year. and got my certs on my own. getting them on your own and not doing some kinda boot camp really shows your skill.
The problem in my area is that most helpdesk jobs have been outsourced somewhere else. And the ones that haven’t think that you must not need healthcare because it’s contract so for the same wage you’d make starting at Walmart and with no benefits but still asks for certs. It’s crazy.
This video inspired me to get my current job. I spent a couple of years doing support for 7-Eleven stores and was burning out for the last 8 months. Now, I'm working for a MUCH more major company with a raise and an actual work/life balance.
I work as a CaaS Engineer (aka cloud engineer) and I can confirm we have a hard time finding people with Openshift / Kubernetes experience.. if you're getting into the field, this might be something you may want to focus on.
@@j.vosier6786 Fortunately I "grew" into the job from a lower position in operations so I didn't need certs as I was able to demonstrate on-the-job ability. Honestly, any basic Azure/GCP/AWS certs, along with understanding of how kubernetes/containers work would be a big bonus to see on the resume. No need for fancy PhD or master level knowledge, just ability to learn and to show some initiative! Good luck!
I have 5 years of helpdesk - it tech experience, troubleshooting , monitoring small business' networks and etc. Also i am more skilled with Microsoft environment than Linux. Reinstalling, backups, disaster recovery, Microsoft server such as ad sql etc, some hardware maintenance and so on. And im staring to feel a bit lost, i know everything and nothing at the same time. But this guy Chuck is hidden treasure on yt. Recently i watch more of his videos and follow up his advices to stop feel lost, i want to follow some path where i can call myself master at something if possible. Because in Easter EU its a bit different. Your employee doesn't know much about these roles that this guy explains how to success, not only in this video and also USA is some other universe related to my country regards of IT. Apologies for a bad English, hope you guys get my point.
If anyone’s in school for I.T. I cannot stress enough the importance of taking on an internship. It was optional at my university because of covid, but the small handful of us who did learned very useful skills and experience that landed us jobs in much higher paying positions than entry level once we graduated. I was lucky enough to land an Information Security Analyst position working on the CMMC framework. The governance, risk management, and implementation of security control skills that I acquired really separated me from the rest of the pack once it came down to job hunting. If you’re in college for I.T. It is worth going out of your way to get an internship and it definitely helps when trying to figure out just what sector of I.T. you will want to end up going with. The mentorship, specialized skills exposure and networking you get out of it is also a major benefit.
I am completely honest i never thought that helpdesk technician demand increases I thought its going to vanish after ai i'm quite surprise because helpdesk technician don't require to much experience and degrees its completely experience and practice im also in helpdesk and I really love and enjoy every moment of my job well great video love from pak
Im currently on a cyber security course and recently been feeling so overwhelmed with how much I have to learn - this video has defo given me the encouragement to keep going, and start studying again!
I landed my first IT job that being helpdesk about 5 months ago with the help from you and am loving it! It has its moments but the amount of information I have learned in 5 months is invaluable and really has catapulted my career for the better. Amazing coworkers also, we're just one big team working together to solve problems and wouldn't have it any other way! Perks are a huge bonus also!
I've been working in a Help Desk role for 5+ years. I was in a SysAdmin role prior, but the company was bought out and use their own IT. I took a Help Desk job with thinking I would find something better, but I actually ended up really enjoying. The Help Desk does have it's moment to be sure, we take the heat when something out of our hands goes wrong, but we also get a lot of the credit when something gets fixed even if we didn't do the fixing.
DevOps Engineer or something that blends DevOps and Cyber skills is 100% the way to go in my opinion. Gives you flexibility and a broad understanding of essential skills across every medium-sized+ company with IT needs. (>20 yrs in IT/Tech)
Remember DevOps is not an actual role. let me explain. Its an an organization mythology practice. Basically You have the Developer team that consist of software developers and you have the Operations team that consist of Network Engineers, System Admins, System Engineers or Cloud Engineers hence the name DevOps. The two teams work together in an agile way part of the software development life cycle that are in charge the delivery and development of the code. So really a DevOps Engineer can be a Systems Administrator or Systems Engineer on the Operations side or a Software Developer on the Developer side. Many existing Sysadmin job titles have been swapped out as DevOps Engineer because they are working with automation tools.
I used your affiliate link to get aci learning just now. i have been using other resources for awhile but I haven't felt like they went enough in depth. So i look forward to giving this a try. p.s. - I have my core 1 exam this Friday!
Cybersecurity has a 0% unemployment rate compared to other fields and the oppurtunity for growth outpaces every job I have ever worked. I started at a helpdesk but took my first jump into cybersecurity working in a TAC. Paid my dues for 1 year and 4 months and moved on to an Security Architect role paying 250k back in 2019. Every year has been consistent growth since breaking into the field and all the knowledge is easily attainable by anyone willing to study.
Thank you for this! Took Data Analytics through Thinkful recently to get my feet wet in data and found this channel whilst studying. Since this summer, I have been studying for my comp certs (thank you for the itpro rec!) and looking into which niche is best for me in cybersecurity. Your channel has been amazing! Most appreciated! 😀
i am actually in my first project manager possition, i feel like the past few years i had been going in with the flow getting promoted for whatever i did in my job and suddenly i found myself flowing and now when im in this position i truly understand what you said about the stress levels of being a PM. i am actually considering switching for a more relaxed but still technical job...
I’m one of the lucky ones who got a help desk job at 55k. In a LCOL area as well. I am looking forward to what the future brings. So glad I got into IT.
I was a helpdesk technician.. but if your boss and his sons are worse then the customers you know you gotta bail. Besides that, they didn't want to pay higher wages even when they couldn't find anyone.
@@scootergirl3662 you don’t have a clue what you’re saying. You can fight against it, tell your issues and try to talk about it as much as you want. But at some point the job doesn’t seem worth it anymore, as it was way under payed. They didn’t want to listen when I talked about the money even when they found no one else. So at some point you have to recognize you have better options then that and stop giving a damn about a job you can get everywhere else. Congratulations about being that person with the 1 solution for everything advice, my advice to you is that you grow up and don’t judge people for how easy your life and job is simply because you’re a woman.
I had a bad experience with help desk, the time I was there, I experienced many angry and disrespectful costumers. But despite that, I would say that it helped me to know how to handle with that kind of people and seeing differents troubleshooting techniques and strategies.
Obviously depends on which country but also a good rule is if someone applies to sh1t company they will get sh1t wages. Should always look at job salary webpages to know what is supposed to be the average for the positions applying.
started off as helpdesk technician back in 2019, now an infrastructure engineer doing a lot of cyber security work/endpoint engineering work. almost tripled my salary in about 5 years
I am the App Support Engineer for big Telecom Company and I want to extend the list a bit: Azure, C#, Monitoring/Alerts, Microservices, CI/CD, Microsoft stuff in general (AZ Table Storage, Az Service Bus), KQL, SQL, Bash/Python for scripting, POST/REST, Networking Challenging tasks, unforeseen issues, a lot of monitoring and alerts, a lot of thinking outside the box for RCA and Affected Users reprocessing. sometimes we build a specific tool just to clean-up after some incident. Loving it so far.
Senior software developer here. The pay is dependant on your negotiation skills as well your skill in what you are specialized in. No junior will earn the wages demonstrated in the video, They often earn minimal wage. The wages displayed in the video are pretty much reserved for seniors and by some exceptions if your lucky a medior.
This video is awesome and the accuracy is 10/10 started as customer technical support and within 3 years moved up to IT Manager. Best career decision I ever did.
Man this just makes me think I chose right lol. Been in IT roughly 25 years now and have leaned h-e-a-v-i-l-y into both storage (DAS/NAS/SAN/SDS) as well as virtualization (HyperV/Vmware/Xen/RHV -though i know that last one is going away in 2026) and as a result have been near economic downturn proof. Even during 2008 my skills were in pretty high demand especially when companies were trying to find ways to do more with less and get more out of their backend. This is a really great guide and hopefully will help a lot more people know where they should go into current and developing fields.
You don’t stay there long if you’re exceptional. I went from tier 1 network support to advanced enterprise tech support lead in 14 months, but I grinded my ass off during and outside of work, got my CCNA, and stood out in what is generally a sea of mediocrity
There are still IT jobs out there that offer 11 bucks an hour, drug test and you get to drive around all day with computers. McDonalds pays 20 an hour.
i have been been folllowing you and mr.bombal for a few years now. Thanks for all your amazing content and please stay safe and hydrated !that goes for anyone else here too!
As someone who's helped manage a Service Desk/Help Desk team before - Please, please, p l e a s e, polish up on your writing skills. Being able to articulate what happened during a phone call will help the resolver team that picks up your ticket so much, and this is also a very easy way to receive positive feedback regarding your tickets as well. Using something like grammarly can help a bunch with punctuation, sentence structure, etc.
But you need them certs for sure and experience is a YUGE one when apply to any of these IT jobs, regardless of degrees, then again that's in my experience.
You are spot on with the cybersecurity side. I'm enrolled in a cybersecurity program now. But several students in the class have no clue of the basics. They don't even understand networking basics.
I LOVE your recommendation to starting on a help desk since that was my route into IT about eight years ago. I started at around $15 an hour working through a temp agency, I applied myself and got hired on by the company as a L1 call taker and got a raise to around $18 an hour. Then I focused on specializing in one of the company's products which lead me to getting promoted to a L2 specialist which rose my pay to around $22 an hour. I mastered that product which then lead the company to pick me to be a new product implementation specialist for several of their new products which lead to a promotion to L3 and a pay increase to around $27 an hour. I eventually left that company and moved around a few times looking for the best fit for me which I found about two years ago where I'm now making $40+ currently as a product support specialist. I don't have a college degree and had no prior IT experience to the help desk roll, I don't have any certifications either. Just get into a help desk and apply yourself and you'll be successful.
My late father had a saying. Major and do what you like. The rest will work itself out later. That advice from the 1960s is gold as you will be excellent at what you love and move up. His loves were Journalism and this new weird computer programing for the IBM 360 in COBOL. He chose the later and started IT before it was a term and retired rich. So what interests you the most? Do that!
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In this video, we discuss the top 10 hottest IT jobs in 2023 and 2024 based on the 2023 Dice Tech Salary Survey. We cover each job's average salary and growth rate and provide information on how to get started in each field. From Help Desk Technicians to Network Engineers, we have a range of jobs that require different levels of experience and skills. Whether you're just starting in IT or looking to take the next step in your career, this video has something for you.
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Thank you for creating an update for IT jobs. I was considering doing IT and I seen your video from six years and boom this video comes yay
Totally Pumped.....
Been following for a while.....
-> By Far you have one of the BEST Teaching Styles online and for Programing
( I instruct Safety Courses)
Crunching the Python Course this Past Weekend, Robot Barrissta and Meme Generator, Docker, Docker Compose & Networking.
@NetworkChuck -> you are gonna be responsible for my NEXT Big Leap in My Abilities...
Thank You.
I really enjoyed your video for a man that is 40 years old and really getting frustrated with these low paying jobs (Not in IT but in general). I have studied A+ and didn't take my A+ cert. I did end up getting a repair tech job working as a contractor repairing laptops for this company. I am not going to write their name, but it starts with a L...o. and they don't pay well and will not hire full-time. Full-time work but not full-time benefits. Ever since I have been studying Networking + and is working really hard to learn it so that I can take my CompTIA Networking + and try to get a job as a Network Administrator. I hope that this is a good fit for me. Thanks for the video. If you have any advice for me, I really appreciate it! Thanks
I want to work in IT when i grow up
0,75x speed is normal for yours videos :P Dude, slow down a bit or one coffee less ;-) but good job with this material.
1. Help Desk Technician - 00:15
2. Project Manager - 2:31
3. Systems Engineer - 4:52
4. Cybersecurity Engineer - 7:15
5. DevOps Engineer - 9:41
6. MISM - 11:40
7. IT Management - 13:08
8. Application Support Engineer - 14:15
9. Program Analyst/Manager - 15:40
10. Network Engineer - 16:37
God bless your soul
Thank you bro!
I'm curious wondering why he didn't mentioned any cloud role like cloud engineer, cloud architect, etc 🤔
Thank you kind Sir
@@NJ-bh7yktha can be embedded in DevOps role and Systems Admin role.
I recently got my 1st IT job with no IT background. I only have a Google IT Support cert. It's a remote IT support position, I start soon!
How’s it going
yeah how is it going aha
I lost the job. It was such a great opportunity. There was so much experience to be gained. Literally all I could ask for. My best friend passed away on the same week I was supposed to start. I couldn't focus at all, I wasn't all there. I ended getting locked out of my account and I was let go. I haven't searched for an IT job since then.
Sorry to hear that man. Stay strong!
@@Voyexmate, sorry for your loss.
Don't get me wrong, but life is a bitch.
There's ONLY 2 options:
1- You Win
2- You lost
Choose one of both, and understand the sacrifice it is needed to succeed, no matter your situation.
I've been on that place, my grandfather died to cancer, and my ex broke with me at the same time. The moment I stopped victimizing my self, it was the moment my life started moving forward again.
Wish you all the best 💪✌
I don’t usually comment on video’s but I will make an exception for this channel. Years I felt like I was stuck in my sales job. I became an addict and lost almost everything I had. After years of struggling I finally got clean and I know that if I want to maintain that I also need to change my profession. I tried everything to find a job I actually love and in which I can also help others in stead of only myself. I just couldn’t find it and when I finally gave up and stopped looking I saw one of your video’s… Like struck by lightning I became interested in IT and cybersecurity in particular. I couldn’t even dream I could develop a fascination for something that is actually good for me. I’m still in a sales job right now, but I finally have a plan. Im reading and “doing” everything I can to create a foundation from where I can get a job in IT. I’m 37 now and I know I have a lot to learn.I will keep going and for now… just the fact that I found something I LOVE is enough to make me happy. You are such a motivation and inspiration! Thank you so much! And now… coffee :-)
You got this bro, stay strong and focused. salute to you
Why not try cybersecurity sales to start getting cybersecurity product experience?
You got this man. Another TH-cam I would recommend as well is David Bombel. Both network chuck and David are really great and I am learning a lot from them.
Love this, thanks to Chuck showing me another career I left pest control crawling under houses everyday to a cushy job with FedEx IT. Buddy of mine was in the same boat it seems you were in. Changed his life. As far as passion, we both started for the accessibility and money the passion came later. I feel like alot of.folks out there don't know what they want to do. I think with the right mindset you can grow and nature a passion. For me it wasn't something I was specifically looking for, more like something I had to work toward.
Love it man! Praying for strength for you and that he opens the doors clearly. It's a great career to get into and lots of fun. Don't let go of that passion and hunger for knowledge and cool tech! You gout this :)
I'm an infra automation engineer today. Started as a help desk rep myself, moved into desktop support, got my CCNA then moved into Networking and VoIP... then learned how to automate it all with Python and here I am today :) I love it. Thinking about writing a book.
how long you study for ccna?
Hopefully I can emulate your steps...an IT Support right now but preparing for CCNA certification
@@antdr01d few months. I also had the opportunity to get in some real world experience shadowing that department which helped
@@antdr01d awesome 😎 I always wanted to get more involved in the back end side of things, it intrigued me. So, I was super eager like a sponge soaking up any information I could
My role is a bit weird and rare but I'm both a Desktop Support Tech and a Linx System Admin all in one. So really I'm in between Tier 2 and Tier 3 roles. My job duties are all of a typical Desktop Support guy but also takes care of all the Red Hat Enterprise Linux machine's, UNIX Solaris etc... You definitely make more money if you specialize rather than being a jack of all trades or generalists. Linux Admins makes way more money than general System's Administrator.
Got my first job in IT as a Help Desk Support starting at 70k a year in the Southern California area.
Doubled my salary !!
What's your role now?
What company?
Chuck, I came across your videos in January 2023. I was working as a beer delivery driver and while I enjoyed it, I was looking for a career and a place to develop skills. I studied for the A+ using TH-cam and various other resources. I passed both A+ exams in March and began looking for jobs. After 4 months, I finally landed a job as an IT Support Specialist. I absolutely love the job, and am working directly under my boss who ahs 25 years in the field. We are a team of 2 servicing 16 offices around our state. While the workload is large, I am really enjoying the hands on nature of it, and helping people along the way. I do some tickets, but also lots of infrastructure repairs, imaging PCs, and some networking. It's really cool to learn more about the domain and how AD works. Thank you for your videos because you set me on a path and I now love what I do.
how much do you make with the first job
Your comment made my day. As a manager it's great to see someone seize the opportunity. Over the years I have seen hundreds of people start off as help desk techs and then go on to pursue what interest them the most. For example becoming a database administrator or Linux admin. Stay positive the world is yours.
This is great. Way to take initiative & pivot to a completely new fields. It would be nice if you could share the other resources that you utilized to sturdy for the A+ cert. thanks
Glad you found something you're enjoying! Good luck in your IT career!
Yeah. Try to do that like 1000$ on month/max. Expect the prices to be even higher like you used to pay...for gas, for groceries and so on. See if you enjoy it anymore.
I'm 36 and just started my IT career after getting the A+ during the lockdowns of 2020. Did not expect my first help desk job to pay $55k a year, I was expecting more like $40k tops.
If you understand computers a bit and think IT might be a way to escape whatever you're doing right now, you absolutely won't be disappointed at LEAST with the starting baseline pay.
I'm a year into my second IT job and I'm at $65k a year salary now. That's quite a jump, and it's only upwards from here. Good luck everyone, if my dumbass can do it I know most of you can do it as well if not better than myself.
Also, as Chuck said, don't skip the help desk job. I mean you can, but that's putting the cart before the horse. You'll be much more equipped with the rest of your tech career if you are patient and put in the work properly.
I just earned the Comptia Security +. I recieved a conditional offer for a sys admin. I'm gonna take it, but I'll br studying A+ material while I'm waiting lol
Sounds amazing man! I am happy for you! I just started my journey of learning. Is Help desk a nice job or people get angry often? :P
Hello, do you know whether one in the IT field could work in part time and earn also enough?
@@ajramirez77 I think that's still a great idea, I was surprised to discover how much the A+ could actually teach me. Good luck at your new job, I'm planning my next IT job to be most likely some kind of jr sysadmin gig myself.
@@arizotje thank you! It's been a great experience thus far. As a help desk tech, it will kinda depend where you work that will determine your customer base... if you work at a call center where you're picking up phones all day you will definitely run into unhappy people who are difficult to talk to sometimes, from what I've heard. Non-tech savvy people are the hardest to communicate with.
I worked for a small title and escrow company, just an office of like 70 people with another maybe 20 people remote. It was a tight-knit group of people who all worked in teams, very group-oriented and nice people so my experience was very cool.
I'd probably recommend that over a call center. Find a place with a nice work culture where the people you're helping are people you encounter everyday where you can actually cultivate relationships rather than just picking up phones from different people all the time that you may never meet. Every office needs a help desk tech, so these jobs are absolutely everywhere.
Been working in IT for the last 18 years. Started off as a desktop support in 2005 and worked all the way to be an associate director of IT without a degree. For the desktop guys i would say keep learning and don't give up (i almost did)because if you work hard you will go all the way up. IT gives you many opportunities to work in any industry so keep upgrading your skills and get certified to enter the role you desire.
Yeah I just started in helpdesk, but looking to advance into Cybersecurity in the near future. I already know a couple of Powershell commands to check for open ports on your computer, and run ping tests (penetration testing), hopefully that can impress a few of the heads, wish me luck!
Best of luck!!! For the comment above mine.
@@mpalmer22good luck Palmer!
I work in a Desktop Support Tech role but I'm also a Linux Admin at the same time, basically combining the two roles in one which rare. I SUpport all thre Red Hat Enterprise Linux machine's, old UNIX Solaris machine's, MacOS and perform on-site Desktop Support duties for end-users and do Break/Fixes when ever needed. Most Desktop Support guy generally going into sysadmin roles.
that's all anyone says is "get your certs" easier said than done
Ex Chef, Former IT Support now System Administrator here, been loving IT and am gunning for a Systems Architect or DevOps Engineer role in a few years! Love my IT peeps!
Been working IT for 5 years & started out as a helpdesk tech, SKIP IT. Depending on the company you work for the demand varies but even if you have good customer service, you will be miserable unless you love answering 100 calls a day and dealing with angry customers.
INCORRECT
BEEN WORKING I.T. FOR 35 YEARS
Dealing with angry customers is only a problem if.....
- You take their anger personally
- If you also get angry and miserable
- If you lack the ability to CONTROL THE CUSTOMER
However....
- If you have a foundational understanding how to psychologically control people
- if you have an understanding how to guide a conversation into a certain direction
- If you understand how to guide it to a direction where the client has no other option but to do what you want them to do
- If you understand that the client is frustrated and angry
- If you understand that this frustration and anger is not personal or directed towards you but instead.....
that the client lacks the ability to calm themselves and control themselves
THEN IT WON'T BE A PROBLEM
Because....
People who cannot control themselves are easy to control
People who get frustrated easily are weak minded, And also easy to manipulate and control
Ohh , and if you understand THE REASON Why they are angry and frustrated
THEN IT WON'T BE A PROBLEM
and this also includes when a client is intentionally rude (Coming back to THE REASON WHY THEY ARE ANGRY)
There are clients that do not wish to be rude, but don't know how to deal with the stress of their I.T. Issue.
This person may have a boss above them who is putting pressure on them
THAT'S ONE TYPE OF SCENARIO
in this situation... Solve the problem and calm them down and they won't abuse you
Then there is, The wanker who just wants to be a wanker and abuse you
NO !!!!
There is a line
If you are ultimately a nice person but just frustrated, the I.T. Support person should never get upset,
Instead they should be understanding and solve the problem
But if you are not a nice person, The I.T. Support person should POLITELY... Put you in your place and do it bluntly.
After doing so , the I.T. Support person should understand there is no anger here or being upset,
i'ts just a choice
I'M THE I.T. PERSON
I CHOOSE NOT TO DEAL WITH RUDE PEOPLE
I CHOOSE TO HELP PEOPLE WHO CAN'T HELP THEMSELVES
I CHOOSE TO PUT RUDE PEOPLE IN THEIR PLACE
SINCE.... My knowledge is above their knowledge and they need me , so.....
MANNERS IS A REQUIREMENT IF YOU WANT ME TO FIX YOUR PROBLEM
But the I.T. Person being a technical person should be intelligent enough to understand that stress is not part of the solution, Nor is abuse for that matter
BUT ... WHO SAID YOU NEED TO TOLERATE IT OR LET IT AFFECT YOU
STRESS IS A CHOICE MY FRIEND
if you're stressed, it means YOU CHOSE TO BE STRESSED, YOU ALLOWED YOURSELF TO BE STRESSED
also, I agree
I a person doesn't enjoy taking 200 calls a day Literally, they shouldn't go for that role
ME, I LIKE HELPING PEOPLE
But i would only help people that deserved to be helped
so.. i would go the extra mile for the person that had a difficult problem that no other I.T. Person knew how to solve.
but i expected manners at all times
I used to say to clients
"OK, now i can tell this problem is causing you inconvenience, DON'T WORRY, You go away and have a cup of coffee, Relax and let me worry about it and i'll call you when it's fixed"
or if it was on the phone interacting with them step by step, i would say
"OK, now i can tell this problem is causing you inconvenience, DON'T WORRY , I'M AN EXPERT... TRUST ME AND JUST FOLLOW THE STEPS I ASK YOU TO DO , And don't worry if you don't understand the steps, we'll work it out.
so first of all .... Tell me this ..... etc etc"
YOU NEED TO CONTROL THEM
YOU NEED TO CALM THEM DOWN
YOU NEED TO GIVE THEM CONFIDENCE THAT THE PROBLEM WILL BE SOLVED
THEN YOU NEED TO ENSURE THAT YOU COME GOOD ON THAT PROMISE
We control them because they cannot control themselves , it sounds harsh, but it's true.
But ... When the I.T. Person starts stressing............ Oh well, You're just buggered then aren't you ? and doomed to fail.
I purchased my first personal computer back in 1986 and was hooked. That PC started me on a career in IT for the next 40+ years before retiring. I started on a help desk and worked my way up to Senior Network Engineer for a major telecommunications company in the mid west. The IT business has changed dramatically over the years and I keep up with changes now days by operating my home network and doing some light consulting for local businesses. IT is a great career to get into for anyone interested in computers!
I did 20 years at a telecom, with the last 5 as a Data Tech, working on legacy systems and brand new fiber circuits. I learned enough to know I wasn’t going to stay there for 35 yrs. The logical next step was CCNA. I watched a lot of videos debating college vs certs and decided certs was where it was at. I got my CCNA then back stepped and got my Network+ while it was all fresh. Within 3 months I got a job as a network engineer, partly because my CCNA knowledge and partly because I had 20 years of troubleshooting skills and fiber and ethernet experience (layer 1 is a great skill to have). I work for State government, so pay is low, but benefits are amazing, and the stuff I get to play with you can’t find very many places. However, I do have imposter syndrome, I loved Chucks discussions about that. I’m coming up on 4 years as a Network Engineer and love it.
hello sir, if you were 20 years old in this day and age how would you start your career, what would be the best approach in todays Industry and todays demands!
P.S asking for myself
@@qualityvideos1 I would buy some used switches and routers or use packet tracer and study for your CCNA. From the 10 engineers that have been hired on our team, one had a cert, none had college. If you have current certs and demonstrated that knowledge from passing your CCNA, you would be a shoe in. When I got hired, I had no Network Engineer experience, but I had my CCNA and I have a home lab so I could tell the Engineers interviewing me what I had been working on. They asked me some pointed questions to verify my knowledge but I knew the answers because of the knowledge i gained getting my CCNA.
With a CCNA, it will be a lot easier to land a job. It also gives you all the building blocks to move into other jobs, like security, infrastructure or cloud because you know the networking language, and understand all its basic principles. If you can, find a mentor. TH-cam is a great place to come for answers or growing your knowledge and skills.
You didn't become a network engineer because of the CCNA. You became a network engineer because of your 20 years experience working in the telecom industry. Experience > certs. At my company, a lot of our network engineer don't have a single certificate or degree but they had prior IT experience and that's why they were hired.
I have 26 year in telecom and thinking about getting out of it and doing the “sitting in front of a computer “ thing
Glad network engineer made the list! More CCNA!
Nooo. More Cisco devnet
Hi Jeremy.
Thanks a lot for the free videos on CCNA.
Don't forget to mention that sometimes it's not what you know or what you have, but who you know. My wife went from the dental industry to cyber security analyst with no certificates and no experience because she knew someone. She eventually got certified but she had a year to do it. She still works for that contractor.
This is true!
Sheesh and I’m over here thinking about going into electrical because it’s not looking to good on the hunt.
How do introverts meet people like this?
@@compton8301 in this case, same neighborhood and social media. Just put out there that you want to find a job in any field and someone will reach out
absolutely dead true in this area. You could have 20 years experience with CCIE and no one would hire you for a $12 hr networking gig unless you were part of the "good ol boy network" No one cares about merit anymore.
I just passed my A+ both 1101 and 1102, now certified, I exclusively used Professor Messer's content. I purchased his practice exams/notes and watched both video series at least once. Passed both on the first go. No official IT experience though I have been a hobbyist for some time.
Congrats on passing. Do you feel ready for a job?
@@phonefamoustv7930 Yes, and as a matter of fact, I start my first IT job tomorrow!
No IT experience for real?
@@ipostbeautifulthings yeah, other than my hobbies with Linux etc, though I also went to school for programming, just didn't like web dev much, so I'm aiming for dev ops in the future.
I am studying Professor Messer's courses to for my own A+. Were you able to find a job? If so, how has it been?
Started my career as a Desktop Technician and loved every minute of it. I actually felt gratification and accomplishment. There were so many times people tried giving me monetary tips but this obviously was NOT allowed, however I got so many free lunches and invites to parties and dinners because I was the "IT Guy". Now as a Network Engineer I deal with extremely bad attitudes, back stabbing, and politics. I'd go back to my old life in a heart beat.
Can help desk be done remotely?
How’s the money tho? 😂
@@DamnThatsFunny308 For me this was in the late 90's/early 2000's and the money was decent for me and I was happy with very little debt. If I remember it was around $75K + benefits + 2weeks vacation. These days, I haven't taken a vacation in almost 2 years. If you can tell, I HATE my job.
@@veechannel. Absolutely! Especially these days
@@veechannel. Yes. Even most of tier 2... but... politics may keep bums in seats in the office...
Just passed my Security+ in mid April and Network+ a couple weeks ago and I'm gunning for Network Engineer. Already going through your CCNA videos and work pays for Pluralsite. Am a Network Analyst I since beginning of the year and I'm eager to learn!
Do you reckon Pluralsight is good compared to IT Pro TV?
IT Pro TV is way better @@misterjannotjohnn
Interesting list. I'm surprised that Database Administrator isn't on the list. Excellent paying and covers may area like programming, security, networking, and server administration skills. Started off on helpdesk and worked my way up. Landed here for 20 years and still pays excellent and fun too. Thanks for sharing
I was waiting to hear this option as well.
This was very refreshing to read and see that someone mentioned DBA as well. I'm currently in Helpdesk for about 3 years now and currently taking SQL Fundamentals with ' Mosh ' online. Do you have any recommendations or advice on how to break into DBA?
devops engineering is a ton of fun if you like constantly having to pick up and understand something new, but be prepared for some long days and walking into some really complicated or old stacks. Another thing to call out is if you are in any production facing rolls be prepared for an on-call rotation.
The more IT goes on, the more I feel it has become a whole lot of DevOps. You need to have coding skills as a network engineer for Ansible, Chef, Puppet, etc.. Securing application code involves knowing the ins and outs of code as a security professional. Likewise goes for attacking, such as cross-site scripting. My advice for anyone getting started is to definitely get coding, whether it be with a programming or scripting language. The world is headed that way, specifically with the explosion of APIs everywhere.
Let's be honest, most people are afraid of coding because it is hard, and hard things are valuable. So yeah you are right, any IT professional that knows how to code will never struggle to find a job
I would agree if you are looking at an Admin/engineer level and up. I am a Server Admin for a large hospital chain and I save a lot of time using Powershell. Could not be effective without it. But here is the truth, if you want one skill that translates across multiple levels and help immensely, it is google search skills. Figuring out how to ask for what you want in google helps a lot whether Helpdesk or desktop or server/network. Most of the powershell scripts I use are ripped from the internet (reviewed before using of course) or built from a few google searches.
@@sergiocuadrado1088Coding is not hard.
@@sergiocuadrado1088 I can debug well... but writing my own code for my own personal projects... I get discouraged after a short time, and have abandoned them twice.
Off course it is. We deploy code that magically becomes a new server, all patched up, ready to go. If we need SQL it is installed and almost ready to go.
Help Desk is definitely a good way to get your foot in the door. During 2020, I got the A+ cert and got an entry level help desk job that services several schools. Now I’m about to switch roles and do IT for a major airline. I’m in my mid 40s so this is a second career that I really enjoy doing.
You got the job by just A+ or you have some sort of bachelor degree!
@@SpectralHavoc I actually don’t think they were even looking for people with the A+ cert. I don’t even have a degree. They were looking for people that were the knowledgeable in tech that were more like the defacto tech guy for their family. Now they’re looking for that with new hires, I just found it at the right time. However the new job does require the A+ cert.
@@SpectralHavoc you dont need any certs or degrees to get a Help Desk role, but it will definitely help. Many people get into Tier 1 help desk without much computer knowledge. Everything will be taught during training.
I’m currently interviewing for a similar role at Ohare Airport and TSA is conducting an extensive background check (federal). Did you have to go through the same process? I have a bankruptcy from 2018 that could potentially hinder the process. I’m not concerned about criminal background as I do not have any past or pending convictions. It’s my financial profile that I’m concerned about.
@@im_anubiz Yes I’m still in the process of a background check. I’m out of Oakland and their average time is 4-6 weeks. Some airports have been 2 or more months. It’s been 3 weeks so I’m hoping they finish by the end of the month. But I don’t know if the financial part may affect the outcome as I know they’re concerned about any criminal issues. I would think that since it’s been 5 years from the BK, it may not have much weight if it had just been in the past year or two. Be patient and I hope it works out!
Systems Engineer here and I love my job. Pay is great and I get to work on all kinds of different technologies that our company uses day to day from Devs to Data Scientists. Im highly specialized in a few things and I just learn on-the-fly other new tools we roll out in our environment. A lot of POC testing in sandbox environments to figure out if what specific tool we want to use to do "the thing." A ton of thought and piecing together different technologies to work together are important with this role, kind of like zooming out and figuring out what works together holistically. I use Python and Bash/Zsh scripting daily and currently learning Golang. I am fully remote at a geospatial tech company whose been around since pre-FAANG. Salary is in the mid 100s. I may eventually pivot over to a Site Reliability Engineer/Platform Engineer in the future. Good video and pretty accurate.
When I got a helpdesk position coming from a techician role previously where there was layoffs it was like a paid vacation until a promotion position became available. I enjoyed that job and the onsite technicians loved how I made tickets and worked their queues when they were backlogged which is what polevaulted me to a analyst position quickly.
As a 17 year "cable guy" I'm looking to jump ship. Seeing this gives me some motivation and reassurance that there is a way out. Thanks
@@grabasandwich i got out of cable at year six in 2020 and never looked back! find a fiber company and apply for them!
As someone who is new to the IT field. I am finding that most places hire, (for beginners) the help desk. I am not surprised that it is growing.
I started off on the service desk back in 2015 and been in tech ever since and still loving it! Service desk is definitely a great stepping stone! I’ve worked my way up and now im a senior business systems analyst making 6 figures!
Yes! I've been working the Service Desk for many years. It never gets the respect it deserves from other IT Professionals. It can be used as a stepping stone into other IT roles, but retaining experienced Service Desk Analysts is incredibly important. I avoided Service Desk jobs for years and finally had take one with the thinking I would find "better" IT role later. I was surprised at how much I actually enjoyed the Service Desk. I've been told I have a good combination of Soft and Technical Skills.
You are an inspiriration to us all. Thank you.
I'm not at all surprised at the Help Desk one. I worked my way into engineering by being one of the very few techs that could talk to people, and being able to explain technical terms in everyday language.
Problem is allowing so many IT terms to be used interchangeably, gets on my nerves.
Love the helpdesk role, hope it stays like this for many years.
@@dreamsneezer8668cool story
Great video. Started in 2019 myself as IT Technical Support and currently working as DevOps Engineer for almost 2 years. As looking from my current position the IT helpdesk jobs may look trivial, however this was a place, where my root skills have been developed, such as: versatility, critical thinking or constant problem-solving mindset. This is great place to start your career, no matter where you're aiming at.
Hi chuck!. I've been watching a great many of your videos,One in particular stood out to me, it was about The help desk(cant remember when it originally was uploaded). the piece of advise that really hit home was just to apply for a helpdesk job at that time had been learning from home to pass the ms900 to make a cv look a bit better. i have an interview this coming friday for a trainee it engineer. I just wanted to say thanks, i was stuck in a loop of trying to be ready before i got the job but after watching that video it inspired me to just go for it. ......although i will say.......i binged alot more of your other videos and the CCNA series was amazing. thanks again chuck, it could well be youv'e in part helped me launch a new part of my life to eventually better support my wife and daughter. Im 38 later this month, so anyone randomly reading this, its never too late to make a positive change
Good luck. I hope you get the job you want. Keep on applying until you find the right one.
I jumped in head first in tech. After a few years of hopping around different fields but spending most in operations, I came across software development and fell in love. It was a long journey of learning, soul searching, struggling to stay drive , and emotional turmoil BUT I’m so happy to say I landed my first Software Engineer position last week! ZERO IT experience and ZERO degree. It’s crazy the rollercoaster life can take you on.
I actually laughed hard reading this comment
Software devs are already being replaced. Major tech companies (BT in the UK) have already released 20,000+ programmers already and replaced them with A.I
OpenAI has declared it wants to replace software devs too. 😂😂
Soon companies will just have fleets of A.I devs, and a very small team of elite human devs to check their work.
You went through all that effort to enter a doomed area. 😂😂😂😂
Why do you have to be so negative? Such a sad way to live. I hope you find something in your life that brings you some more joy.@@maalikserebryakov
I’m a network engineer and have been for the last 11 years. I work for a fortune 500 company. Currently I’m building tools and expanding my knowledge in Python. No certs. Just a lot of real world experience.
well done. why no certs, the employers don't pay for them or you refuse to sit multiple choice question exams?
dude, the new IT guy in my company got paid higher than me..he even struggle to troubleshoot basic computer problems and I'm the one who always help him to do his job..the company also ask me to teach him..also me myself learn everything by doing a online research, buying my own IT hardware for testing and taking online classes even though I have certifiate in IT professional. what worst is the new guy dont even have a certificate. I'm currently in my resignation notice period. Thank you for the information as it help me to choose my next job in IT
Managing money is different from accumulating wealth, and the lack of investment education in schools may explain why people struggle to maintain their financial gains. The examples you provided are relevant, and I personally benefited from the market crisis, as I embrace challenging times while others tend to avoid them. Well, at least my advisor does too, jokingly.
Investors should exercise caution with their exposure and exercise caution when considering new investments, particularly during periods of inflation. It is advisable to seek guidance from a professional or trusted advisor in order to navigate this recession and achieve potential high yields.
Through closely monitoring the performance of my portfolio, I have witnessed a remarkable growth of $485k in just the past two quarters. This experience has shed light on why experienced traders are able to generate substantial returns even in lesser-known markets. It is safe to say that this bold decision has been one of the most impactful choices I have made recently.
Wow, that's stirring! Do you mind connecting me to
your advisor please. I desperately need one to diversified my portfolio.
Cioffibrown Alison’ is the licensed fiduciary I use. he works with Merrill, Pierce, Smith incorporated and interviewed on CNBC Television.
You can use something else. for me he strategy works hence my result. He provides entry and exit point for the securities I focus on.
I'm a beginner. How can i reach out Mr Cioffibrown?
When he talked about the job requirements and said "It's a wishes list" it hit hard! because some of the job requirements are pretty intimidating to have in one role, but now I will apply if I have at least 2 or 3 of the requirements.
My IT journey was Call Center ISP Help Desk --> Company Help Desk --> Backup Admin --> Backup and Storage Admin / PHP Developer --> Windows & Linux Admin --> Contractor mixed IT Support --> Software Developer --> DevOps Analyst /w some minor Node.JS and Java Development and full Linux Admin (Ansible, Terraform, docker/K8s)
Been at this for nearly 20 years now, To add to all of that, I have ADHD and High Functioning Autism.
What should I learn? I am in 4th year toh btech , have least time, should I learn DSA then web dev or ai
This might have been the most comforting comment I’ve ready today (adult adhd trying to get into tech at 30)
@@ilovepeace what do you want to do?
@@thebtm I am interested in mobile development but I am confused, I want job too within a year so I was thinking to do DSA and web dev as of now, idk I need guidance 🫠
How did you manage your ADHD, while working??
Didn’t u get bored easily(as someone who also has ADHD)
I switched my major from computer science to computer networking because I was getting bad grades, but network engineer being at the top of this list makes me feel ALOT better about my decision. THANK YOU!
My university doesn’t offer computer networking? What path would you reccomend, currently I need to learn bash/and scripting
Specifically in my area, Red Hat System Administrators are in extreme demand and getting paid about 35% more than Windows administrators.
Yup I'm a RHEL admin and a Desktop Support Tech all in one. I'm a bit worried though because of all the changes happening at Red Hat now that they closed the source code not making it public anymore. This is going to effect a lot of existing Linux Sysadmins.
My jobs on here, and it isn't the help desk. Love this video. Colleges don't tell you that there's lots of career paths in IT.
Thanks to your videos, I was able to talk my boss into investing in ITProTV for our training source. Even tho I'm an Asst. DevOps Director for a small county, I'm on ITProTV as much as I can working on my Network+ then going for CCNA. Blew my mind that ITProTV is in Gainesville, Florida which is a short drive for me.
I was very luck to land my first IT position as a network engineer.
It really is the most fun I've ever had in a career.
If you love troubleshooting networks and learning new technologies in networking, you'll love being a network engineer. And the satisfaction of being the guy to bring back up a companies network is awesome.
did someone take a gamble on you, or did you have some provable knowlege or cert when applying? just curious.
@@kojitakamura2522 i did an internship for a year. and got my certs on my own. getting them on your own and not doing some kinda boot camp really shows your skill.
Bybit swaps are glitched, when you are exchanging you get sent like x10
I just made a video to show that
The problem in my area is that most helpdesk jobs have been outsourced somewhere else. And the ones that haven’t think that you must not need healthcare because it’s contract so for the same wage you’d make starting at Walmart and with no benefits but still asks for certs. It’s crazy.
This video inspired me to get my current job. I spent a couple of years doing support for 7-Eleven stores and was burning out for the last 8 months. Now, I'm working for a MUCH more major company with a raise and an actual work/life balance.
I work as a CaaS Engineer (aka cloud engineer) and I can confirm we have a hard time finding people with Openshift / Kubernetes experience.. if you're getting into the field, this might be something you may want to focus on.
What certs are needed to be a cloud engineer? What would u reccomend?
@@j.vosier6786 Fortunately I "grew" into the job from a lower position in operations so I didn't need certs as I was able to demonstrate on-the-job ability.
Honestly, any basic Azure/GCP/AWS certs, along with understanding of how kubernetes/containers work would be a big bonus to see on the resume. No need for fancy PhD or master level knowledge, just ability to learn and to show some initiative! Good luck!
Wouldn't you need to have Cloud engineer skills PLUS Kubernetes? Or is Kubernetes by itself sufficient?
Cloud Engineer / Architect here! Been doing IT for over 8 years. I'll be promoted to management come 2024 :)
I have 5 years of helpdesk - it tech experience, troubleshooting , monitoring small business' networks and etc. Also i am more skilled with Microsoft environment than Linux. Reinstalling, backups, disaster recovery, Microsoft server such as ad sql etc, some hardware maintenance and so on. And im staring to feel a bit lost, i know everything and nothing at the same time. But this guy Chuck is hidden treasure on yt. Recently i watch more of his videos and follow up his advices to stop feel lost, i want to follow some path where i can call myself master at something if possible. Because in Easter EU its a bit different. Your employee doesn't know much about these roles that this guy explains how to success, not only in this video and also USA is some other universe related to my country regards of IT. Apologies for a bad English, hope you guys get my point.
If anyone’s in school for I.T. I cannot stress enough the importance of taking on an internship. It was optional at my university because of covid, but the small handful of us who did learned very useful skills and experience that landed us jobs in much higher paying positions than entry level once we graduated. I was lucky enough to land an Information Security Analyst position working on the CMMC framework. The governance, risk management, and implementation of security control skills that I acquired really separated me from the rest of the pack once it came down to job hunting. If you’re in college for I.T. It is worth going out of your way to get an internship and it definitely helps when trying to figure out just what sector of I.T. you will want to end up going with. The mentorship, specialized skills exposure and networking you get out of it is also a major benefit.
Easy to say when there are literally no internships looks like I’m going have to go the Helpdesk route
I am completely honest i never thought that helpdesk technician demand increases I thought its going to vanish after ai i'm quite surprise because helpdesk technician don't require to much experience and degrees its completely experience and practice im also in helpdesk and I really love and enjoy every moment of my job well great video love from pak
Helpdesk isn't going anywhere
Great info for people starting out in the industry! Thank you for breaking down each role and finding job postings to match.
1:00 As a helpdesk technician with a degree in networking (1 year out of school) - I approve of this message
I do not know what I would do without your videos. Thanks a lot for the work you put in.
Im currently on a cyber security course and recently been feeling so overwhelmed with how much I have to learn - this video has defo given me the encouragement to keep going, and start studying again!
I landed my first IT job that being helpdesk about 5 months ago with the help from you and am loving it! It has its moments but the amount of information I have learned in 5 months is invaluable and really has catapulted my career for the better. Amazing coworkers also, we're just one big team working together to solve problems and wouldn't have it any other way! Perks are a huge bonus also!
That's great to hear! Is it an MSP by chance?
I've been working in a Help Desk role for 5+ years. I was in a SysAdmin role prior, but the company was bought out and use their own IT. I took a Help Desk job with thinking I would find something better, but I actually ended up really enjoying. The Help Desk does have it's moment to be sure, we take the heat when something out of our hands goes wrong, but we also get a lot of the credit when something gets fixed even if we didn't do the fixing.
DevOps Engineer or something that blends DevOps and Cyber skills is 100% the way to go in my opinion. Gives you flexibility and a broad understanding of essential skills across every medium-sized+ company with IT needs. (>20 yrs in IT/Tech)
What programming languages are needed for devops?
@@j.vosier6786must have are bash and python
Remember DevOps is not an actual role. let me explain. Its an an organization mythology practice. Basically You have the Developer team that consist of software developers and you have the Operations team that consist of Network Engineers, System Admins, System Engineers or Cloud Engineers hence the name DevOps. The two teams work together in an agile way part of the software development life cycle that are in charge the delivery and development of the code. So really a DevOps Engineer can be a Systems Administrator or Systems Engineer on the Operations side or a Software Developer on the Developer side. Many existing Sysadmin job titles have been swapped out as DevOps Engineer because they are working with automation tools.
@@eman0828 "DevOps isn't a role"; then goes on to describe the role and talk about job postings with the title DevOps. K
@@antoinesp1483 thanks!
Great video Chuck!
I'm seeing help desk positions for 30-40k in NYC which is ridiculous lol
Yeah many of them are. Look for it specialist - sometimes they go higher
Screw paying for A+ cert training. Professor Messer here on youtube is an amazing teacher. I passed mine with just his training
I used your affiliate link to get aci learning just now. i have been using other resources for awhile but I haven't felt like they went enough in depth. So i look forward to giving this a try.
p.s. - I have my core 1 exam this Friday!
Cybersecurity has a 0% unemployment rate compared to other fields and the oppurtunity for growth outpaces every job I have ever worked. I started at a helpdesk but took my first jump into cybersecurity working in a TAC. Paid my dues for 1 year and 4 months and moved on to an Security Architect role paying 250k back in 2019. Every year has been consistent growth since breaking into the field and all the knowledge is easily attainable by anyone willing to study.
Thank you for this! Took Data Analytics through Thinkful recently to get my feet wet in data and found this channel whilst studying. Since this summer, I have been studying for my comp certs (thank you for the itpro rec!) and looking into which niche is best for me in cybersecurity. Your channel has been amazing! Most appreciated! 😀
hey i myself am in college with focus on data science.Could i ask why you switched to cybersecurity and what makes it more suitable for you ?
1. Help Desk Technician
2. Project Manager
3. Systems Engineer
4. Cybersecurity Engineer
5. DevOps Engineer
6. MISM
7. IT Management
8. Application Support Engineer
9. Program Analyst/Manager
10. Network Engineer
Love what you're doing to democratize IT and cybersec Chuck! Keep going :)
Need a top 10 list like this but for cyber security jobs. Then I’ll watch. Only commenting for now. Thanks
I asked my computer for the top IT job in 2023, and it just replied, 'Replacing you!
My dream job is Sysadmin, and currently I work as a sysadmin for a
i am actually in my first project manager possition, i feel like the past few years i had been going in with the flow getting promoted for whatever i did in my job and suddenly i found myself flowing and now when im in this position i truly understand what you said about the stress levels of being a PM. i am actually considering switching for a more relaxed but still technical job...
Which position is more relaxed?
Food stamps
I’m one of the lucky ones who got a help desk job at 55k. In a LCOL area as well. I am looking forward to what the future brings. So glad I got into IT.
I was a helpdesk technician.. but if your boss and his sons are worse then the customers you know you gotta bail. Besides that, they didn't want to pay higher wages even when they couldn't find anyone.
Good on you for bailing - I
worked with too many people that grin and bear it - which is how leadership like that get away with it
@@scootergirl3662 you don’t have a clue what you’re saying. You can fight against it, tell your issues and try to talk about it as much as you want. But at some point the job doesn’t seem worth it anymore, as it was way under payed. They didn’t want to listen when I talked about the money even when they found no one else. So at some point you have to recognize you have better options then that and stop giving a damn about a job you can get everywhere else.
Congratulations about being that person with the 1 solution for everything advice, my advice to you is that you grow up and don’t judge people for how easy your life and job is simply because you’re a woman.
I had a bad experience with help desk, the time I was there, I experienced many angry and disrespectful costumers. But despite that, I would say that it helped me to know how to handle with that kind of people and seeing differents troubleshooting techniques and strategies.
How tf is Data Scientist / Analyst not on this list
People get paid $55,000 for Help Desk.
And I am having Unicorn brisket for lunch.
Yeah, that has to be in California
Lol I’m an engineer who makes 50k rip
Obviously depends on which country but also a good rule is if someone applies to sh1t company they will get sh1t wages. Should always look at job salary webpages to know what is supposed to be the average for the positions applying.
started off as helpdesk technician back in 2019, now an infrastructure engineer doing a lot of cyber security work/endpoint engineering work. almost tripled my salary in about 5 years
I am the App Support Engineer for big Telecom Company and I want to extend the list a bit:
Azure, C#, Monitoring/Alerts, Microservices, CI/CD, Microsoft stuff in general (AZ Table Storage, Az Service Bus), KQL, SQL, Bash/Python for scripting, POST/REST, Networking
Challenging tasks, unforeseen issues, a lot of monitoring and alerts, a lot of thinking outside the box for RCA and Affected Users reprocessing. sometimes we build a specific tool just to clean-up after some incident.
Loving it so far.
Thanks bro
You are like that one supportive brother that helps you in everything
Even though i’m happy that you posted this video, it actually saddens me that you posted this video
Getting into a Data Center is a SMART move right now for anyone interested. Specifically data centers that power AI!
Hi thanks for the video
what do you think about the Cloud architecture delivery role that comes under cloud service?
Senior software developer here.
The pay is dependant on your negotiation skills as well your skill in what you are specialized in.
No junior will earn the wages demonstrated in the video, They often earn minimal wage.
The wages displayed in the video are pretty much reserved for seniors and by some exceptions if your lucky a medior.
i am 12 and already love it
This video is awesome and the accuracy is 10/10 started as customer technical support and within 3 years moved up to IT Manager. Best career decision I ever did.
Not surprising that Helpdesk is so high in demand. It's super high in turnover and there is a glut of terrible Helpdesk technicians.
Man this just makes me think I chose right lol. Been in IT roughly 25 years now and have leaned h-e-a-v-i-l-y into both storage (DAS/NAS/SAN/SDS) as well as virtualization (HyperV/Vmware/Xen/RHV -though i know that last one is going away in 2026) and as a result have been near economic downturn proof. Even during 2008 my skills were in pretty high demand especially when companies were trying to find ways to do more with less and get more out of their backend.
This is a really great guide and hopefully will help a lot more people know where they should go into current and developing fields.
You can't live and have a family for 55k as a desktop technician that has no career upward mobility. There's no 100k desktop technician jobs.
You don’t stay there long if you’re exceptional. I went from tier 1 network support to advanced enterprise tech support lead in 14 months, but I grinded my ass off during and outside of work, got my CCNA, and stood out in what is generally a sea of mediocrity
He said $55,000 was alot of money 😂… he must have never heard about inflation
There are still IT jobs out there that offer 11 bucks an hour, drug test and you get to drive around all day with computers. McDonalds pays 20 an hour.
$55 000 ? I was earning that 20 years ago in a software testing role with no experience
@@dulcinealee3933 Cool story bro.
Your videos definitely got better man.... Respect (100) - Your advice got me my first help desk Role (yaya)
What about AI and data science??
i have been been folllowing you and mr.bombal for a few years now. Thanks for all your amazing content and please stay safe and hydrated !that goes for anyone else here too!
As someone who's helped manage a Service Desk/Help Desk team before - Please, please, p l e a s e, polish up on your writing skills. Being able to articulate what happened during a phone call will help the resolver team that picks up your ticket so much, and this is also a very easy way to receive positive feedback regarding your tickets as well.
Using something like grammarly can help a bunch with punctuation, sentence structure, etc.
I am from South Africa currently studying in the US for my Network and systems administration, which has been my passion and career for a while now.
But you need them certs for sure and experience is a YUGE one when apply to any of these IT jobs, regardless of degrees, then again that's in my experience.
You are spot on with the cybersecurity side. I'm enrolled in a cybersecurity program now. But several students in the class have no clue of the basics. They don't even understand networking basics.
No GRC? 😞
Hey chuck, you forgot the timestamps 😅
Followed your guidance from last one year, now I’m working as a L1 Technical Support Engineer(cloud/web technologies).
TOP 1 - Unemployed
Everybody’s doing it!
Thx Chuck! At sixty eight years old I’m still working as a psychotherapist but love tech . You’re so inspiring ❤.
I LOVE your recommendation to starting on a help desk since that was my route into IT about eight years ago. I started at around $15 an hour working through a temp agency, I applied myself and got hired on by the company as a L1 call taker and got a raise to around $18 an hour. Then I focused on specializing in one of the company's products which lead me to getting promoted to a L2 specialist which rose my pay to around $22 an hour. I mastered that product which then lead the company to pick me to be a new product implementation specialist for several of their new products which lead to a promotion to L3 and a pay increase to around $27 an hour. I eventually left that company and moved around a few times looking for the best fit for me which I found about two years ago where I'm now making $40+ currently as a product support specialist. I don't have a college degree and had no prior IT experience to the help desk roll, I don't have any certifications either. Just get into a help desk and apply yourself and you'll be successful.
Good to see you back! Please continue Python Course.
My late father had a saying. Major and do what you like. The rest will work itself out later. That advice from the 1960s is gold as you will be excellent at what you love and move up. His loves were Journalism and this new weird computer programing for the IBM 360 in COBOL. He chose the later and started IT before it was a term and retired rich. So what interests you the most? Do that!