Is Domino’s ACTUALLY Tracking My Pizza?
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- เผยแพร่เมื่อ 29 ก.พ. 2024
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🍕 Is the Domino’s Pizza Tracker ACTUALLY tracking my pizza? I staked out 4 pizza establishments to investigate whether these trackers are telling us the truth or just keeping us busy with a glorified slideshow.
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Thanks so much for watching! What restaurant secrets should I investigate next?
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If you get the same steak that you pick out from the counter at Texas Roadhouse
Or when you go to Indiana for the wings you should try St Elmo’s shrimp cocktail it is 🔥🔥🔥
What state has the best bbq. Pulled pork, brisket, ribs, best sides
What about if Red Robin really does have bottomless fries, salads, or soup?
@@Loplooster yes that’s a good one
The investigative journalism this country needs
Journalists are long gone we have propagandists
@@ericd7532 ok
you could literally ask any dominos employee how it works and find out in 5 minutes.
Wake up people, this is pizza propaganda!!! (Jk)
Literally thought this word for word
Kathy has been prepping my Dominos pizza for years, regardless of the day or the time or what shift is working, tireless Kathy is there to get my order ready.
For me it's Juan. No matter what day, what hour, rain or shine, Juan will always be there to prep my pizza and out it in the oven
I used to work in a Domino's in the UK. Usually the name that pops up as "Making your pizza" is actually the manager on shift. If you tend to order at the same time eve/morn thats why you get the same name.
I think mine changes names. Lately it's been Heather. Thank you for your service, Heather!
For me, it’s Amanda and occasionally Kennedy who delivers
Mines John
The best part of the effort here, is you could just ask the teenager working at dominos and they would tell you if it didn't do anything or if they actually had to push some buttons.
This is the comment I was looking for. Could've also literally just walked into the store and asked..
He would have known this from the research he talked about at the end. He did it because it's funny, and nothing beats proving something with your own eyes.
@@kyle4493yeah it's mainly for the story. The idea is just hilarious
ex minor here, can confirm. No. It's not tracked.
BUT THAT WOULD BE CHEATING - and also this great video wouldn't exist.
We have a system called digital shoulder surf that shows us what your ordering as you order it. That's why it was in the oven so fast, plus we can also make pepperoni pizzas very very quickly. We press a button once we put it in the oven then its timed to the oven's cook time and it transfers from the quality check stage to out of delivery once we route our orders in our system.
Ok this is WILD
Yep this is 100% all facts
This seems crazy. I add pizza to my cart to find the true price and leave it while going to other frachises. So are you implying they make it real time as you add it to the cart before purchase?
I've worked at several pizza shops and that would be a lot of waste.
I feel like I'm reading this comment wrong
@@GiantInTheOcean it only does it when you go to the payment phase of it. Till then you are just a number on the screen like it’ll tell us how many people are possibly ordering basically, once it hits like 10 minutes or times it out for us.
Dominos is a shit company to work for. You could just walk up to the counter and most employees would tell you how the tracking works. Employees have to have an app on their phone and when they pick up your order and walk out the door they hit some buttons on a computer. Drivers don't actually make enough money long term to pay the bills and have enough left over to replace your car when it inevitably dies.
The name of the person making your pizza on the tracker is usually the highest ranked employee in the store. There is no way to track who made a pizza except asking if anybody remembers making it. I remember once having the district manager in the store and a customer telling me to thank them for making their pizza when I was sure they had been in the office all night doing paperwork.
My boss used to love doing "paperwork". It weird how much paperwork required him to watch sports on his phone and eat snacks.
I just wanna say thank you so much Sam for being considerate of protecting other people's identity and names by censoring their faces and names. Really shows how much you care about not making another person's life more difficult for the sake of content even if they're strangers. Well done! ❤
I wouldve shown it
Most people do this. What's so special about this time? You people on here are so easily impressed it's sad
@@dundercontrolbait used to be believable
He censors saying Jerry but shows it on screen on the tracker and in the subtitles? Lol
@@de7ox He censors saying the real name, because it isn't Jerry.
As a dominos worker. You're right about the make and oven. same with the 'check out' and check in. but we can also manually complete it on our phone, we often dont do that though.
the cap is 4. But i've taken 6 at once.
Same with the fiddling with the car, Get in car > Open app > wait for it to load > click navigate > open music app > Swap back to maps > go.
yeah this is about what i figured the "sitting in the car" is.
gotta load up the app. find where ya goin. open maps, and set that shit. takes a good 5 mins or so i'd imagine.
@@tophatsntales def not 5 mins. i take about 1:30 tops every delivery to get set. but my store has the EVs so maybe that helps speed it up
@@jonahwilhelm8409i mean yeah better technology would certainly help that. :D but still. allg ood information to know. thank you
I keep my earbuds in and just toggle whatever I'm listening to so I don' t have to toggle a third app. The longest part for me is jamming a screwdriver into my transmission lock and finagling it into drive. I think I've taken 9 at once when we were understaffed? That was a bad time.
@@jonahwilhelm8409 how would an EV speed this process up?
The entertainment disclaimer is there to prevent lawsuits. The time they would lose manually updating the system would be killer.
Domino's aficionado here...I sit outside in my car waiting for pickup orders, and I know that when the order is "ready for pickup", to give them about 2 minutes. Just tonight I got a little excited, went in early, and saw my pizza still on the oven. They take care of me quick and it's all good, just kinda cracks me up.
I live in the hood, the domino's is really hit or miss near me, cheap pizza at a cheap price is fine.
cracks you up? what's that mean
@@Alolan.Vulpix.Getting.Railed makes him laugh
I'd much rather wait 2 minutes than not have the freshest pizza!
@@AlexanderKitchen-hy8uxIf you get pan pizza for 2 bucks more it’s way more consistent, definitely a treat though.
The manager on duty is usually one of the people who makes the pizzas, they do not have to do any paperwork until the store closes with the exception of cashing out a delivery driver and that only takes a few minutes.
THIS. When he said that, as a former manager, I was like "what paperwork? We don't have paperwork until the end of the night when we do inventory counts and closing paperwork, until then it's food making and store cleaning time." Plus all of our driver closing process was via computer, so no paperwork, just a quick money count and collect what they owe the store from their money box, and go back to doing things.
love the video! i used to work at domino's, and unless the employee overrides the tracker with their name (rarely happens) it just defaults to the manager's name for whoever is making the pizza
So, Formor manager at a rather busy Dominos, I can explain a bit on this, You are 100% right about the "Prep" state, it instantly hits that the moment you put in the order, and, if it's a plain Pepperoni Pizza, if it's the Manager making it, it can get into the oven in less than a minute, it updates the moment that we hit 'Enter' on the keyboard that's under the Monitor, then it goes to the "Bake" stage which at my store, the top oven was 7 minutes and the bottom oven was 8 minutes, and this is where it gets a little bit wonky with the Tracker, because the "Quality check" is actually a lie, It started that at 7 minutes after the Bake started, and then that could last for a long time. It wouldn't go to "Delivery" until the Driver had selected the order and clocked out to take it, If the store is extra busy, it will stay on "Quality Check" until there's a driver able to take it, the entire time it's under the warmer it's in "Quality Check" as for the Driver tracking, that was added after I had left the company, when I was working, there was no app or anything that the driver used to signal they were done with the Delivery. All in All, the Tracker is great, but it also leads to a lot of miscommunication when the store is extra busy, or short staffed, and it's mainly in that "Prep" phase, where, if it's just a plain Pep, we would clear it off the Monitor the moment we saw it then make the pizza after because we could do one of those so quickly, specialty pizza's were the same way, cleared before making just to keep Make Times down so that the store looked better, then the Quality Check is actually a "Waiting for Delivery" step.
former*
As a former 4 year dominos employee. This is exactly right.
Ayy I worked for the company who stuffs your email. I've personally handled millions of copies of "did you know we still have the mix and match deal". We also did some API work including the first version of the tracker. The API is garbage and old and bloated. But it does work. So like we tried to do a demo once. And literally the API updates a little too slow. So our demo failed. But only because we were trying to complete a whole pizza order in 30sec. And the API polls more like every minute at max.
So the bugs in the system are mostly because it's like a 20+ year old design now. Imagine a computer system from 2000 trying to handle the surge in data people are asking for as of 2024. It's like a small town grocery store checkout trying to work instantly with push notifications on phones. It's great for franchisees because the old ass system is easy and familiar. But it's also a dinosaur. So when things do go wrong, like your coupons don't apply correctly or whatever, it's because of this. And the franchisees are almost never to blame, at least not directly.
Like a guy I work with literally had to call managers all the time because they forgot to push Send when updating their coupons. So the system was not going to honor their coupons. And we had to manually hack the database all the time for them. Because they'd spent thousands of dollars mailing out flyers with coupon deals printed on them... And forgot to make sure they were entered into the system.
Yeah I remember back in the early days of the tracker where it wouldn't hit delivered until the driver got back to the store
@@ShakhoSCD As a Domino's pizza from birth, I agree.
Domino’s closed their business in Denmark last year, but I used to get it all the time. The tracking helped because when it switched to “in the oven”, I could leave my house and walk to the Domino’s just in time for it to be ready for pickup. That was nice.
I really want this channel to have 1m+ subscribers. It deserves it
I agree wholeheartedly.
@@Flynn1982x your face
He will, probably next year sometime
The driver tracker is incredibly useful when you live in gated/shared locked door community. I would always know when to meet the driver down at the front entrance or gate.
I would hate to live behind a prison gate
Yeah or even small apartment complexes or midrises, a collective front door means the classy thing is to accept it downstairs instead of buzzing them up to walk through the public areas to my individual door.
or anyone who lives in an obscure hard to find address that the resident knows from experience is a common problem, you can then go to the front, and make yourself known
As an Amazon driver and a former dominos driver I found this hilarious 🤣 the tracker is not accurate it’s up to the employees, they usually key it right away so the order appears to run on time for them. And placing the key fob in the area had me lost aswell. Lol I remember the first time that happened to me
Your videos are always so well done. I love when a “silly” premise is taken very seriously like this. I would not die without this information but the deep dive makes living all that much better
Just wanted to say 2:12 was a really neat cut! Your editing keeps getting better
Answering the questions we didn’t even know to ask. Keep it up!
I’ve only been subbed for a short while, but you’re crushing it. Thrilled to see where all this great content and hard work leads you
Love your videos Sam! You put so much thought into them and they’re so well done. Thank you for the entertainment!!
I've been subbed for awhile and seeing you continue to grow and produce really cool ideas, while being completely respectful of others, is really refreshing
i was just thinking “i really hope sam posted a new video” and as soon as i open yt boom! love ur content!
Clicked the like button the second I saw the surveillance van, the production value is insane. I can just tell it’s gonna be a good spring/summer for your content.
Wow another amazing video! I love the originality once again as well as I loved to see the comedy aspects this time around it definitely had me laughing! Love the vid Sam!
Woah! This is crazy relevant and interesting to me right now as last night I ordered pizza from Domino's and the tracker said it was delivered 20 minutes before the order arrived. I asked the driver and he said that almost all of his orders that evening were incorrectly reflected in the tracker and everyone was complaining. So it sounds like it can malfunction pretty hard!
Hi! I actually work for Domino's and can provide some insight to this! So our system uses the time that it would take to get to your house from our store, rather than a total time facoring in the other stops along the way. It's a bit annoying at times answering five different calls about the same thing, but it's completely understandable! Maybe one day they'll fix it so that the customers have a better idea of when their food will arrive, but I just thought this would help explain some of your issues. 😊
Very creative bro. These videos are so much fun to watch! Thank you!🙏🏼
I'm loving your videos dude, keep up the great work! Always look forward to your uploads !
This is the best content on TH-cam, no doubt. Light-hearted investigative journalism is not something I knew I needed, but I'm glad it's in my life.
You’re always coming up with unique video ideas. Keep up the good work 🎉
I love your sign off about how it's gonna be ok. I needed that today. Thanks broseph.
You saying "Even when it doesn't feel like it, it's gonna be okay" meant a lot. Thank you for that and this amazing video. I have gone through the toughest time in my life lately and still going through it. I lost my best friend and crashed my car because of it. I'm trying to get her back..
These are the questions I’ve been needing answers to. Thank you for making this kind of content.
Daaaaamn, seeing you blow up over the past two years has been crazy! V proud of the killer work, Sam
Sam out here making my Friday just a little bit better 😎🙏
As a previous employee at papa John’s (I loved that job!!!!❤) this video was hilarious. The clocks accurately tell you what step you’re on as long as the human behind the screen remembers to clear it off the screen. 😂
I lived in a small town, and the pizza always showed up exactly when the tracker said it would show up.
Another Studio Revue banger. Every video is 🔥🔥
still a top 5 youtube go-to channel for me, you're the man, Sam
My guy,
Getting the real information. Doing the real work for us.
Currently watching this while tracking my dominoes LOL
What a way to discover the channel. This is the kind of content I love to see on TH-cam. You really are asking the important questions. Subscribed to see more stuff like this
⭐⭐⭐⭐⭐
Sam is such a gem, I get happy seeing new videos! Thank you for having such a positive outlook
So from a technical standpoint the reason why you would not get an immediate update is because there is a built in delay for how often it will refresh or seek an update on the app. In order for it to truly be instantaneous would require you to repeatedly check for an update which would essentially be a DDOS. If I were to guess the program is probably set to check for an update once every ~15-60 seconds because most people aren't going to be staking out the restaurant to check if the pizza left exactly at that time but I would guess that the timestamps are generated on their end because otherwise if you lose internet connection then they aren't going to be able to display that time accurately. This is also why sometimes when you look at a driver on the map they will sometimes freeze in place for a long time and then suddenly teleport or look like they are driving at 300km/hr because it's the system resyncing if either you or the driver loses connection.
I ordered from a local pizza shop in a mall and asked for it to be ready 40 minutes later. Surprisingly it was pulled out of the oven right on time as I was walking to the counter.
back in the noughties, i'd call up the local pizza shop to make me a pizza i'd pick up 20 minutes later and it usually worked, i can't remember it failing on me really
maybe the longer timer frame does complicate things, but i sometimes still order shit this way because i'd rather spend time smoking weed outside as i go to the place, than wait inside
then again, i'm dutch, noone really cares about smoking weed here as long as y ou're not at the children's playground, so i just sometimes do go to the local place, order, then go outside to puff some outside the cafeteria owned yb chinese that don't give a rat's ass long as you buy, i assume i wouldn'[t stand puffing in front of their store if i wasn't patronizing it lol
Awhile ago I used to work at a pizza place: Doing a scheduled order was actually extremely simple. When you placed it, on the store's end you'd have it pop up on the make line pretty much exactly the amount of time it would take to prepare, and bake it. For internal reasons, scheduled orders were also the most prioritized, if it was scheduled 7PM for example, if it jumped in front of a bunch of orders. No clue if it's still priority, as it's been more then a few years.
Im inlove with your content your editing and your personality is gold your videos are perfect ✨✨✨
Dude. Your videos are the best. The nod to national treasure had me laughing so hard. Your videos are always informative and I just love seeing when there’s a new video to watch that you’ve made. Definitely a huge fan of your videos man. Keep it up.
I know I'm in for a quality video every time I click on a Sam Reid video.
Good thing you brought that copy of the Declaration of Independece! You could have been stuck in that parking lot for a while.
Needed that at the end. Thank you love the videos bro!
thank you sam, it always lights up my day to see that you've uploaded
All I learned here is that these trackers are shockingly accurate. I honestly didn't expect anything beyond delivery and initial acceptance to be accurate at all, so it's cool seeing that everything else is nearly accurate.
Also props to censoring the names/locations, rare to see larger creators take the care to do that.
Im not sure if you will see this but keep up the amazing work Sam i can tell you put a lot of time into these and honestly its impressive.
I love that your videos are really starting to blow up!
Another banger, great work Sam. So interesting to see how a place like a pizza shop interacts with their tech/customers.
I absolutely have fallen in love with your channel and how in-depth you do your research and challenges are, keep up the great work. ❤
Wait your tracker is completely different to the UK, we get some annoying robot that tells you bad jokes, and makes little boop noises ehen the status changes and the tracker is a circle, I guess because pizza.
Awesome video Sam! I’m always so happy to see a new one. I know I’m in for a lot of fun. 😊
Within the first 90 seconds, I was all in on this! Great editing, comedic timing, and concept! Thumbs up for sure.
I used to work at dominos. To my knowledge as soon as the order is received it pops up on the screen. Instantly going into “prep” stage. When the worker is done making the pizza they clear the order from the screen which switches it from prep to bake. It takes roughly 5-8 mins to pass through oven depending on if they have to push the pizza back. (Pan pizzas get extra cook time) then quality check is slice and box time. Once the pizza is ready it sits on a shelf until the driver picks it up. I think the time after the screen is cleared is just an estimate. And wait time is based on how many orders we would have at the time. It would say my name on the website for months after I stopped working there. Or if I wasn’t working and placed and order it would still say my name was making the orders. I wasn’t the manager either. 🤷♀️
And an explanation for Richard could be because the driver is supposed to select which order they are taking out of the store when they leave indicating “on the way” but sometimes forget so the employees in the store notice he left and did it for him.
This is easily one of your top 3 videos ever made. Keep up the great work, Sam!
My first time seeing one of your videos. Super interesting!
Also, saying, "it's going to be ok" is a "catchphrase" I've been saying for over a decade. So that was neat! You've got a new fan.
Didn't know I needed this...but I was hooked.
this channel is fire. you got another sub my boy
Just starting the video, so glad someone actually investigated this!!!😂😂I’ve always wondered!
I can’t believe the views and subs are as low as they are, the quality is amazing
The fact that they patented progress bar is so wild
Your videos are soooo wholesome. Quality content as always.
These are the kind of questions that keep me up at night. Thank you for researching this incredibly important topic.
This was great!!
I know this is too specific and unrelated, but you speaking cadence is like a rapper and with that background music it even more soo. Brilliant video btw.
i love how every bit of the footage makes him look like a criminal preparing to perform a heist
So my partner use to work At dominos and basically, the manager is almost always the one making the pizza because everyone else does delivery and makes pizza (so with scheduling they are usually they are the only one in the store)
I had no choice but to subscribe after you said something about it being “a goal of mine as a content creator not to make people’s jobs harder. Or take them away from making tips”
I wish more people thought like you man!
Appreciate the National Treasure reference, such a good movie.
Keep up the good videos!
FINALLY someone asking and answering the real questions!
love your videos, dude. keep it up
I ordered Domino's the other day and almost immediately after ordering it said **David** is on their way.. literally like 10 minutes later (i live like 4 minutes from the store) they were ringing my doorbell 😮 I've never had a faster pizza delivery in my life 😂
Love your videos!!
Idk why but the "It's going to be okay" sign in the back helped me today xD
Thanks for doing this! I was always curious about this.
Pretty cool video, I always found the trackers interesting as someone who enjoys ordering that weekend pizza, but had a hunch they were mostly bs. Especially Papa Track lol which makes sense given their disclaimer.
lol worked as a manager for domino’s about 10 years ago when they first rolled this out. The tracker is relatively accurate, BUT corporate pushes you to hit certain times. So we would auto-push the order to be in the oven/prepped/delivered etc so we wouldn’t get in trouble on busy nights. Go to a slow domino’s? Probably a bit more accurate. A busy one? No, usually not. Also drivers tend to go out with anywhere from 1 to 8 orders at a time (I worked in a college town at a busy location). So that means your location compared to others will change that delivery time. We would also be forced to say pizzas were out for delivery when they were still inside, in order to send drivers on multiple without hitting the corporate max time limit. So your pizza could be on its way for an hour and still be on the rack. Many times I as a manager had to select the “on its way” when a driver wasn’t even in the building 🤦♀️
"I couldn't really see what was going on" is a perfect summary of this video
Now THIS is investigative journalism I can get behind!
I cannot express how much I enjoy your content
amazed you dont have more subs, honestly. never usually bother to sub but you deserve more, so.
I work at Dominos (edit: IN AUSTRALIA). Drivers cannot attach more than 2 orders to their name, so the manager might sign the extra ones out on their name. You're correct about the "making" stage, if the screen is full, your order will say "order made" until we 'bump' each order off the screen. We can bump individual items from an order. The oven stage is, yes you guessed it, a time that is specified by which oven layer is being used, which is a whole other technical thing, but its normally between 5-8 minutes. The quality check section will stay on until the order is assigned to a driver, and then you will get the notification when we click "order complete" on our phones.
Sometimes we do have errors with our tracking app, when swapping between using the company car or our own car as we get paid for our own kms/mi but that doesn't happen every day.
Feel free to reply and ask more questions if anyone is interested.
This channel is so underrated bruh!
Sam always uploading amazing vids, as always. Needs way more then 137K subs.
Loved the move "I sent 4 pizzas to my former college house".
Hi there, Dominos employee here!
I saw another comment mentioning our DSS system, which is correct! as soon as you put things in your cart and click check out the order pops up on a screen and we can start making it . and then once you pay it’ll pop up again on a different screen so we might already have your order in the oven by the time you click check out. So once we click enter that the items have been made, it’ll change on your tracking screen that it’s in the oven.
for the name of who is making your order, it is whoever is the manager on shift so it doesn’t really matter who makes it, it could be them it could be the other cooks. Whoever is the manager on shift is whose name will show up for who’s cooking your order!
The “quality check” section is basically just buying time for drivers to pack up the order and sides and check out on the order and get in their car.
We are trained and rewarded for being able to toss, top, and enter a large pepperoni pizza into the oven in 30 seconds.
Another thing I have mentioned to our supervisors and wish that we had is that when we get sent on doubles triples even quadruples, (which is four different deliveries in one drive etc.) - that it would tell our customers that we have different orders instead of them just thinking we’re driving around town wasting time before we deliver their order.
If a driver does not have their app open or service, or are not able to have their GPS location on then once quality check turns into delivery your time will be estimated because if their app is not open, it won’t be as accurate. but if the app is open and their GPS location is on The delivery tracker should be pretty accurate to the minute.
As a cook the part about clearing checks off the screen without them being “done” to make the ticket time lower is true at any restaurant. I have a tendency of leaving tickets on my screen until I’m done with atleast half of them. If we’re slow it’s no need to keep looking at it even if it’s not doing yet
love your videos Sam, glad to see your channel get the attention it deserves
Thank you so much for making this video
First vid for me. This is really good. Thanks
Liked and subbed before watching just because I love dominos and didn't think people made content on dominos/pizza like this
This is the first video I see of this channel then I started to watch his viral videos and I wish he continue doing this type of videos.
This channel will have +1M sub one day if he continue on the pattern
Former domino’s employee here. Dominos does track an order aside from quality check/boxing. This part is just an assumed phase. Because the oven moves at a constant pace(roughly 8 mins). However, depending on how cooked you want your pizza to be or how pizza they are, your pizza could get pushed back, put in from the midpoint or left running at the end of the oven.
There are also employees who would “complete” their step as soon as it comes in and they could take anywhere from 1-5 mins before they actually start.
TLDR: your order is somewhat tracked.