Employee Says Staff Makes Fun of Undercover Boss
ฝัง
- เผยแพร่เมื่อ 30 ส.ค. 2022
- "He's all Hollywood, and we kinda make fun of that." This employee has NO IDEA he's riding along with the CEO of Budget Blinds, and states they tease him for being too serious and "Hollywood."
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He literally got defensive and did exactly what this employee said he would do
exactly what i started thinking it’s sad how fast it went over his head
Fr
Yes,lower employee did what's good for healthy costomers.I will definitely choose him because he have the patience and time to hear our choice.The owner is all about making money don't care customer satisfaction
Lmao fr tho
fr he couldnt be a shittier ceo then anything
He calls the boss Hollywood - and literally the boss is currently on a show. That’s the definition of Hollywood.
😂😂
His insight skills are obviously on point. I'd promote him to HR. Lol.
Also comes to work in his new job looking like a hollywood star
That CEO is the definition of an out of touch higher up that will lose 20 good employees to keep one terrible executive.
Nice 👍
This CEO doesn’t seem to understand that customers will get turned off if some people are too pushy. I’d much rather be sold stuff by someone like Keith.
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Yes I agree. I rather have a sales person take their time in designing my space or whatever and not be rushed into buying something I'd probably regret later
You wouldn't be turned off about 4 hours of open ended questions?
I'd be like isn't it your job to tell us what people like, or possibly make some recommendations.
@@AyeItsGabo this dude sells blinds.
There are people called *interior designers* that stage rooms
I myself am in sales, and feel this rep did a good job on securing the project... potentially earning a callback for more work later
Yeah I’m not with the CEO on this one. The guy actually treats his customers like people and wants to make sure they get what they truly want not just make a sale. Everything he said about the CEO is obviously true.
In sales, you have to understand the people first and use their energy. He is just asking what is called closed ended "yes or no" questions which will actually hurt both the customer and client
@@rodneystevenson4057 I agree, the guy needs to get better at leading them to a decision but the CEO is also wrong in that he wants fast food style speed sales and he's forgetting that with some better training this dude could really churn out repeat sales with just how personable he is.
I designed and fixed up a few places. It would have to be a mix of the salesperson giving suggestions but also listening and asking some questions. If they made me think about everything without giving any suggestions at all, I would wonder why they weren't doing their job.
If you give people too many choices, they get kinda of lost and then can't make a decision. Take a look around, see what would work with the design of the room and give them three choices. Four is too many, two is too few. Also. *never* ask questions with yes/no ansers.
@E M Granted, he did take way too long and seemed to overwhelm them, but...
Not necessarily making friends, but a happy customer will return and maybe create more sales by word of mouth.
I like how Keith calls him defensive and he tried to explain how he is not in a defensive manner.
Tries*
@@synthonaplinth5980 yea my bad auto correct got me.
@@synthonaplinth5980 Wow we had no idea what his comment said without your correction LOL. Do you just go on every comment and correct the typos?
Called* would be a better fit. But ya doesn't really matter we get it
*lmao, immediately looked for this comment. CEO seems kind of a douche already. Can't wait to find more clips to watch more so I can be proven wrong, maybe.*
I really disliked the undercover boss in this one. His response to "I think he is a bit defensive" was "I'm not defensive; I am right!" Absolutely terrible.
He is right.
you're breath is turrible now shut yo mouth
Exactly what I came to say.
I'm not defensive but let me get defensive to tell you why I'm right 🤣🤣
@@titansfan2104 exactly!!!! Lol
Oh oh poor baby
I appreciate a salesman that gives me choices. That company needs more people like Keith. It's nice to see someone genuinely out the customer first.
I agree, but I think Keith should find out what the customer wants - get them to narrow it down, and then ONLY show them the options that will achieve that. The couple was overwhelmed. In his defense, that was the most indecisive customers ever! I mean every answer to his question was "I dont know". At that point, you then turn into decorator mode and chose options for them that they can choose from.
“I’m not defensive”
Proceeds to get defensive.
The CEO wants to make money, the employee wants to make his customers happy. As much as I understand the CEO's position... Can't help but to be on his staff's side on this!
The owner is great at criticizing but can’t handle constructive criticism. It’s the Midwest my friend not LA!!!
La is better anyways :)🏙
@@anthonydiaz1429 better at what? Homeless people?
I don’t get the biographical region. What’s the difference you mean? Don’t most people tend to act the same ways (defending one’s rigid point of view?) People everywhere are biased and can’t look outside their selves. What’s the point you were making?
@@paulbraunstein2290 People from different parts of the country generally act differently. Example. I live in the NYC area. Good Manners are not generally found here. Go to Nashville and people generally are very polite. That said the focus of my comment was about the owner not about how people act in different parts of the US.
@@BB-sf7jv Hmm I see. I don’t live far from you, then. Perhaps in the suburbs, even of NJ there is a greater sense of community in some small towns but even they are being built up and modernized, many times at the dislike and distrust of the community. Modern life dictates so much and so there is greater freedom to isolate oneself. We have video games, Netflix, Snapchat and this is partaken by many adults as well! You work a tough, long week and every night you can unwind and simply ignore your spouse (like 2 ships passing.) There is a lack of identity and even though I’m not religious I would say that perhaps Christianity and it’s identity kept Americans and the nuclear family together. Same with nationalism, even though these biases are still quite close minded. This is why so many people dislike foreigners because they come from a seemingly different universe with their closely held traditions which we have strayed away from. It’s unfortunate because we are social animals at our core and now anxiety and depression is rampant, especially among the young generation you have an inability to socialize and I believe that it’s even effecting the middle age cohort as well. I’ve always wanted to see the south because I admit mind speaking to strangers and seeing new perspectives. Can I generalize about this (is it a powerful difference) or is it just a few people who are kind hearted and outgoing in the south? Thank you. I just want to hear from your experience as I’ve come across this generalization before.
*Salesman acts like he actually cares and isn’t there just to make money*
CEO: *Mr Krabs voice* money money money money money
😂
The employee LITERALLY suggested stuff that the customer likes, and he just shut him out completely. Wow! I'm sure that coffee was great too.
Keith knew exactly who he was and messed with him the whole time.
How is it Keiths fault that the couple was undecided? Had they known what they wanted, or at least what colors, it wouldn't have taken as long. That's not on the salesman. Taking your time with undecided customers can be difficult and the CEO should have appreciated the time and dedication that Keith showed.
Sounds like to me the couple didn't even have an idea of what they even wanted. Keith was giving options to just help them give a general idea of what they might want literally don't see the issue here he handled it with utmost care and if I had him as an employee i'd be happy that he'd wanna make it perfect for the customer.
He should know enough about his line of products that he can make suggestions.
@@andrewvelonis5940 and if the customer doesn't choose anything, then he can't go forward can he?
No straight guy gives AF about the color of the blinds. And the girl just wants to upgrade to remote control ones. Get in, push the most popular and neutral color and move on. The factory is happy they aren’t making some weird azz design too!
@@RustyZipper You assume that in todays era that he's straight, or that he gives two shits about your homophobia.
I don't agree with the uncoverboss on this one. I would like to have a guy like Keith to help me make decisions and take the time to do it and not be pushy.
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"asking to many questions" He is just trying to do his job and satisfy the customer..
He needs to have 2 or 3 choices. Ask questions on which color for which room and get the heck on with the day.
I let Keith beat it up and he definitely satisfied me- The Hot wife
@@RustyZipper 2 to 3 choices for colors? That interview go like we got blue , yellow, and green want any painted no ok moves to the next house.
@@ha-in-your-faceguy1368 - well obviously have 842 shades didn’t go well. Guy only sold one set of blinds, now he’s got to come back and do it all over again. Too many choices only confuses people. No straight guy I know gives AF what color they are and the girl only cares if they’re remote controlled from her phone while she’s at work
@@ha-in-your-faceguy1368
Weird you'd choose two primary colors and one secondary one. Just an odd choice of thinking with that to me lol. You basically forgot about half of the spectrum of colors haha.
CEO, is a typical big company CEO. This salesman did a great job taking care of his customers.
When he says “Keith should know how to design a room” basically meaning you tell the costumer what they want to save time. That usually tends to be pushy and a not a good look on people you may get more sells but they will definitely not be recurring costumers
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……. So he is kind of set on his way. Not willing to consider any advice.
I liked this one the most … he told his boss the truth & guess what …. THE TRUTH HURTS… in his head I’m the CEO!!!! Bow to me!!!! Sick world we living in.
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I like Keith. He's sacrificing his time and higher sales for the benefit of the customers. This is not generally accepted in sales because of the extra time involved, but in the end, the customer will have something more connected to them than a lesser option approach. Most of us will not have the patience to do this.
If I was a customer, I would prefer Keith's approach: I wouldn't want to be rushed. Screw that CEO!
Keith (I believe that’s his name/the employee) seems so kind. That couple didn’t seem to be fully compared or educated on what they wanted and Keith seemed to actually want to help them rather than earn money. Which I understand might be frustrating for the company but will likely end with a satisfied customer.
I wouldn't buy from the CEO's company simply because I believe in the personal touch Keith gives his customers. Customers remember the personal touch instead of just feeling like a sale.
if i spent over 4 hours picking out a color, that’s ridiculous. you make 3 suggestions and go from there.
Point is if you have to go undercover you've already lost.
All the questions Keith was asking, I would want a salesman to ask me, so I get the right item, the first time!
This CEO seems more focused on the money side of things instead of the customer and that’s why he’s responding the way he does. I think the employee’s doing a good job. He seems easy to talk to, patient, fair and honest.
Employee: The boss is defensive, not open to new ideas
The boss: I don’t think I’m defensive, I think I know what am talking about
Sadly, this is an issue for many companies. The management are totally out of touch with the folks on the ground, who are actually making the company money. Not listening to staff who actually have the experience and can give valuable input to move the company forward. The CEO would rather watch the money makers go to another company, for the sake of some useless VP who spends their day in pointless meetings, patting themselves on the back because they're in a meeting.
Same as my company... wish we had undercover boss
You are defensive and uptight. You need to stop justifying your behavior and listen to your employees. Nothing’s going to change if you don’t keep an open mind.
I hate when people say they are "passionate" about something to justify thier ridiculous behavior....where or when did Keith make excuses cause I missed it...why did this guy do this show....he can't take any criticism...so I guess he just wanted to be on TV
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I thought Keith did a good job, the customers clearly didn't know what they wanted and the boss was just being a dick!
This CEO is definitely out of touch with the reality of the customer's needs/decision making process.
The CEO is all about money, money, money - making more money and lots of money - more, more, more.
🤮
Sounds like a jerk to me.
It’s NOT only about the sale… it’s the honest relationship built.
It’s blinds, not a marriage
If I used that in a performance review I'd be screwed.
@@RustyZipper marriage is built on trust. So is business.
@@puvlea83 my referral business is constant growth with no risk. New business is an ongoing cost with risk. So it works to be honest.
@@lollipop5936 ok.
But in sales, a consulting a customer is a one hour task. Ask, basic, exploring, narrowing questions and these are blinds, not missiles.
I want to see how it turned out. I've been in sales, and alot of times you can tell if the customer likes your suggestions by their facial expressions. If you drag it out too long, they'll say, "we'll let you know", then they'll call somebody else. Take long enough to let them know that their satisfaction is important to you, but don't wear them out.
The Undercover boss is visibly upset with criticism and proving the employees point! Defensive Narcissism
He literally is exactly how the employee described him poor leadership
So, the ceo wants you to stuff a product down their throat and get out of there…..kinda like what the employee described
This reminds me of an episode of That 70's show. Red went to work for Bob selling stuff in his store and had trouble making sales until Kitty pointed out what customers really wanted to know. Kieth is like Red, he is giving a bunch of information that are just overwhelming customers. As the boss pointed out, as a designer he should know by now how to choose what is best for a room/customer and help guide them. It should have been easier and quicker.
As much as people are giving the CEO flack on this one, I DO think the franchisee was overwhelming the couple with questions and options when they were obviously very undecided and needed more time to browse and mull it over. He should've left them a book after a half hour consultation and come back to finish another day
The power of editing to prove the CEO's point. They literally compiled all of his questions to the couple in a span of what? Like 10 seconds so it would assume to be an overload.
Keith is every worker that likes their job until the manager comes and screws everything up.
In this case, it's the owner.
I would say a mixture of the two views. You want to be quick, to get more sales, and waste less time of the customer. But also you want to make sure you get the right colours EST. There may be a lot of colours and patterns out there, but there is a lot of similar colours and patterns.
Warm or cool, dark or light, saturated or neutral.
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i work/own a shop thats is a service shop... i rather spend 1hour of getting the customer happy, than making a sale... Profit isnt everything, making the customer return in the future, or reccomend us, is more important.
Bottom line + deals closed, isnt a good way of running a shop
Keith asks alot of questions so he can get to exactly what they want. Going in, it was very clear they had no vision at all of what they wanted. Could he go faster? Yes. However, Keith is playing the long game.
I think your franchise owner hit the nail on the head. He described Chad perfectly. You just confirmed that to the whole world.
I side with the employee. Sorry boss.
The CEO feels like almost every call center I've ever worked at.
They continue to pile on more and more restrictions until you can't DO your job without incurring penalties, not to mention help the customer feel like the company WANTS to help them.
Seems this is the direction we're taking in this country. It's no wonder the layman has done everything they can to avoid engaging with companies for the most part these days.
Sales I'd a delicate balance of time, money, and emotion. You focus too much on any one of those and you're a bad saleperson. There are also many different ways to accomplish your goals as a salesperson. This CEO seems to think his way is the ONLY way and absolutely NOBODY likes a trait like that in a leader.
He gets called defensive and immediately goes on the defense. Stellar. :) LOL
I never heard the customer say what they want. I did not hear the salesman ask them to describe what they want.
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I would rather have a guy like Keith rather than someone who tells me what I want.
"I don't think im defensive" While he defends himself 🤣
This is why I went anytime you go into business you never have it in your own name. Brilliant beautiful keep up the amazing work. This boss right here is the type of people we need. Never in my life have had a boss anything remotely close to this. If so there was only One. Sadly He passed away in 2017. Talk about a hole left in someone's life. Rip. William D. Jolley.
Not the type of people I need. Would be nice if he recognized the criticism he received, he just dismissed it like any other boss. Nothing special here. "I'm not defensive; I am right!"
You might want to watch again. You have to be mixing up the employee with the boss.
Yeah, Keith is an actual human being. Chad sees people as a ATM...
Let this be an example, perspective is everything!
Hollywood ain't for me. In infront of any camera's. To all those who have experience that type of career more power to them hats off to each of em.
Got defensive for being called defensive 🤣🤣🤣🤣
And this is a great example of how people in high positions think they can never be wrong and that nobody but themselves can be right...
Employee “he’s overly defensive” … Boss * *is overly defensive while stating he’s not* *
The undercover boss he behave the way like “he can’t see colors”….only, black or white…friends or enemies, nothing in between.
He labeled the employee pretty early, than minutes later, it didn’t matter anymore of how good or great he performed his job.
Bottom line, he act like a covert trouble-maker and totally ungrateful.
Usually, these kind of bosses, no matter what…they’ll always thriving for some sort of drama.
Whit toxic people it’s extremely hard if not impossible to live or work because they are never ever happy, rather than showing some sides of their irrational, delusional, illogical, chaotically or even some evil skills.
🤣😂
Employee: He gets defensive...
Him getting defensive: I don't think I get defensive...
😆
The CEO is dead wrong about this. Don't need to remind me to not use them when I get a home. I will gravitate to the sales people that give me the time I need, explain everything & gives suggestions.
I'm not sure why everyone's siding with the salesperson.
He was asking questions for 3 hours.
Allllll open ended, as a consumer, I'd be asking him for recommendations, or at least somewhat know what I want, he would be there to either say yey, or ney.
I wouldn't be having a company over for a 3 hour chat.
These are blinds, not nuclear missiles people.
"I'm not defensive, I just know that I'm always right" 😂
We were happy with Budget Blinds when they did our windows. They came in, gave us samples. I already had a color scheme in mind and a layout of what was what, and was willing to go outside of what I wanted. And it worked. However, the CEO in this one needs to step back and put themselves into the shoes of the workers. These workers are hands on, interacting with the customers, getting a feel for what they want, and Keith here is making sure the customer gets what they want, just like ours did. You want the customer satisfied so that they recommend Budget Blinds to someone else. That's how businesses grow.
The sad part about all this is the employee who actually cares about customers is going to get fired because the CEO only cares about money and will never see all these comments telling him this.
This is the first one I’ve seen where the employee is talking about the specific boss who is undercover, and I think it’s hilarious! 😂
Also, the boss is right about the time it took to make the sale.
From a customer’s point of view, we want someone with a good eye for design and color to expertly guide us.
Most customers are not designers and appreciate quick, efficient evaluation of their needs and preferences, then educated, constructive suggestions on how to manifest the aesthetic they have in mind.
To drag the process out for hours and hours is just draining and may lose customers altogether.
No you should have options and be able to pick what you want the salesmen did great he could’ve gone a little faster but at the end of the day it should be the customers choice
@@JackieC073 Nothing in my statement precludes the customer having options, choices, and the final decision.
That's another part that comes with experience tho. Experience should be able to help you figure out if it's a customer that knows what they want or someone you should give options to pick from based off of your interaction with them. That being said Keith has had 10 years and hasn't figured this out yet. The personal touch he uses is nice but very time inefficient.
Close the facking deal
@@JackieC073 Salesmen are supposed to guide you through the choices and get you to arrive at a decision. Taking 3 times as long as the next guy, and not even getting the complete sale at the end of the day is a failure.
You ask questions like "what kind of vibe are you going for in this room?" Based on that, you give options, since you know the 5000 items in your catalogue better than the customer. Your customer provides a vision, and you fill in the details to make that vision a reality.
“I don’t think I’m really defensive” proceeds to argue on why he’s correct 😂😂
I like how he thinks being thorough is a bad thing.
"I don't get defensive...".... Proceeds to get defensive.
Boss thinks he is the smartest guy on earth for achieving his personal goal in life, ignoring the fact that he was just the luckiest.
Being defensive about being called defensive is confirmation.
"The CEOs are out of touch and don't understand what we deal with."
"There has to be a way to force the employee to meet my standards."
Cue sarcastic clapping...
Maybe they should send information ahead of time and get more specific when he arrives. A $1.00 book lost is worth a $1000 potential sale! Pre-heat your oven.
3:21 he didnt take that well haha 🤣
And immediately, he went defensive. Too funny.
Oh no, he wants to make sure the customers are happy.
Hollywood, check
Set in his ways, check
Defensive, check !
I'm not defensive, I'm just always right.
idk i feel like all customers are different and this one might have just taken longer and needed more time than others...they seemed really lost and unsure of what they wanted. if you try to make them hurry etc then they might feel pressured and back out lol
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I've worked with lots of companies involved in sales. The CEO or Owner almost always thinks they are the best Salesman on planet earth yet they position themselves as far away from the customers as possible. 🤣
Some people aren't in it for the sole purpose of making money. He's making a living, while enjoying his job so let him be.
That CEO needs help ... He has way too much Passion and lack of COMPASSION.
I have to say that he NAILED the CEO on the head with what he was saying and maybe it's time that the CEO took a step back and reprioritize everything!
3:21 he literally got defensive over what he said about him being defensive 🤣
"sometimes less is more in sales" says the man loosing out on multiple sales of client changing their mind when they remember the other amazing options available...
Talk about not being defensive 🤭
CEO needs to open his ears and close his mouth. Some people are not just about the all mighty dollar. He did not come to learn he came to FIND fault.
I'm an Interior Designer. When I go on a consultation for window treatments, I spend about 20-30 min explaining the products and choices to the clients. We narrow down the type of treatment they want, then I give them the same as to look through while I measure the windows. After I'm finished, the clients and I talk about the best fabric/pattern/color choices. It's a client focused, efficient process.
Yeah I'm with the employee on this one. Pushy and defensive boss dude.
ive actually met these guys an ik theyre mom an step dad very well. cool guys
No seat belt, no driving a company vehicle and no passenger.
“i wish he cared about the little guy a tad more” -sales guy “I want him to make more money and book more appointments
Keith seems to follow the Hank Hill method of sales: Ask what the customer wants, inform the customer of their options, let them take their time so they are happy with their decision.
The CEO is like Buck Strickland: sell...Sell...SELL!!! I don't care what you sell but sell it!
When the boss said I don't think I would be defensive I just know what I'm talking about says the employee was definitely right.
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"I'm not offensive - I just actually know what I'm talkin about! I've got incredible logic...blabla"
Boss is barely understanding how business works and It may take long for a person to decide what they want
And this is why consumers hate corporate businesses. This guy is PROOF that CEOs care about the numbers and that's it. Screw the consumer. That salesperson is who I would love to have in my home. At least he cares.
I don't think I'm defensive - while being exactly so
oh man this guy just reads off his impression of chad from a distance and in the next take the chad just straight up proves his point for him.
Worst salesman ever......
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