Richard Branson: Put Your Staff 1st, Customers 2nd, & Shareholders 3rd | Inc. Magazine

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  • เผยแพร่เมื่อ 19 ก.ค. 2024
  • Virgin founder Richard Branson sat down with Inc. President Schurenberg to find out what makes Virgin's customer service exceptional.
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ความคิดเห็น • 69

  • @jasonkingshott2971
    @jasonkingshott2971 4 ปีที่แล้ว +5

    What a difference four years make.

  • @KR-nv3ru
    @KR-nv3ru 4 ปีที่แล้ว +21

    This was in my recommended...right after he gave the boot to his staff during the covid pandemic. 🤣

  • @glynecollymore5402
    @glynecollymore5402 4 ปีที่แล้ว +2

    The Boss telling it like it is, RESPECT Sir. The notes.

  • @syfriamedia
    @syfriamedia 8 ปีที่แล้ว +11

    Like he said, it should go without saying...it's crazy businesses devalue the most important factor with the business

  • @reginaldspivey6824
    @reginaldspivey6824 8 ปีที่แล้ว +3

    My perspective on this was the opposite also. According to the Board, my main priority is shareholder value What I will try is this: I design the organization where staff comes first, customers comes second and I convert this into shareholder value as CEO of the organization. Or shareholder value comes along for the ride. At any rate, awesome video.

  • @jameshunter7303
    @jameshunter7303 4 ปีที่แล้ว +9

    He’ll probably do a u-turn, but it’s a bit late now. Showed his true colours

    • @Account-bu7mj
      @Account-bu7mj 4 ปีที่แล้ว

      James Stuart init! What a twat I say. 8 weeks off is a disgrace

  • @spacemanstrikesagain
    @spacemanstrikesagain 4 ปีที่แล้ว +6

    It's 2019 and I wonder how many companies still fail to see this point!

    • @JoJoArci
      @JoJoArci ปีที่แล้ว +2

      Working for Amazon where I live for a couple of years, I’ve noticed this being a persistent issue.

  • @richardhoneysett2965
    @richardhoneysett2965 4 ปีที่แล้ว +7

    The answers simple...never fly Virgin again ..!

  • @th7297
    @th7297 6 หลายเดือนก่อน +1

    I own two IT companies and can confirm. 👍🏻

  • @christopheradair2393
    @christopheradair2393 4 ปีที่แล้ว +13

    Put staff first? asking them to take unpaid leave! Get a grip, used to have great respect for Richard! but this is shocking, belt up man! suck it in and pay the people that have worked and built your empire... Or you won't have an empire when this is over...

    • @karamvirgill8218
      @karamvirgill8218 2 ปีที่แล้ว +1

      are you saying he didn't pay his employees

  • @_digital_dan
    @_digital_dan 8 ปีที่แล้ว +16

    Great ideas but "uh, uh, uh"

    • @CataM8
      @CataM8 8 ปีที่แล้ว

      +Данил Бехтер "um" yeah

  • @MagerCrunchy
    @MagerCrunchy 3 ปีที่แล้ว +1

    Question to the to the room. How do you pay staff when your business is not doing business? and has been losing money for years?

  • @NatralSelection
    @NatralSelection 8 ปีที่แล้ว +4

    Video was waaaay to quiet. Other than that, awesomeness.

  • @tabc6870
    @tabc6870 4 ปีที่แล้ว +1

    He says "um" so many times.

  • @SHINY_STAR73
    @SHINY_STAR73 ปีที่แล้ว

    May God bless him He is right most of the company are reverse

  • @RandiTafoyaMinistries
    @RandiTafoyaMinistries 2 ปีที่แล้ว

    What if the Company says they put the Company before employees? They didn’t mention clients

  • @christopheradair2393
    @christopheradair2393 4 ปีที่แล้ว +1

    So what happened!

  • @Thanks_for_posting.
    @Thanks_for_posting. 4 ปีที่แล้ว +2

    Well said Richard staff first. PS. Don’t forget to pay them

  • @asifmoghul8350
    @asifmoghul8350 4 ปีที่แล้ว +9

    Just like every other filthy rich person. As long as his own wealth stays where it is, let the rest (in this case his employees) suffer and struggle.

    • @uberhaxonova
      @uberhaxonova ปีที่แล้ว

      Wow everyone is a selfish animal that is serving their own best interest. Shock.

  • @_Diggler
    @_Diggler 8 ปีที่แล้ว +4

    My company is the reverse of this

  • @georgeash4008
    @georgeash4008 4 ปีที่แล้ว

    Branson puts himself first and everyone else last.

  • @stupidvickfan3744
    @stupidvickfan3744 ปีที่แล้ว

    I never liked that idea. Obviously the employees come first but they shouldn't think like that. The way he is responsible for them is the way they are responsible for the customer. You take people to space you can't say the person flying the plane comes first

  • @HTH88
    @HTH88 4 หลายเดือนก่อน

    I respect Richard Branson but his airline company went into voluntary administration. Not sure this equation is the reality as much as we'd all like it to be. Richard is a phenomenal marketer.

  • @franksmith2626
    @franksmith2626 5 ปีที่แล้ว +2

    Wow this was 'Uh' good 'Uh um' video

  • @drakecarter1780
    @drakecarter1780 3 ปีที่แล้ว

    Customers come first. Without customers, you have no business. Better recognize!

    • @drakecarter1780
      @drakecarter1780 2 ปีที่แล้ว

      @Ethan Jones lol ya demanding 15 16 an hour for cold ass food and subpar service. That's right at MY expense so I expect great service.

  • @ac1480p
    @ac1480p 4 ปีที่แล้ว

    0:45 family wealth. hughes. human, intellectual, capital

  • @jackkallemdjian3945
    @jackkallemdjian3945 4 ปีที่แล้ว

    Fuck me so long to answer a simple question, Ahm ahm ahh ah Hamm ah,,,,,,,!,,,,,!

  • @xmuchuan4628
    @xmuchuan4628 5 ปีที่แล้ว +1

    umm....u know...ummmm....that..ummmm

  • @williamanderson5437
    @williamanderson5437 4 ปีที่แล้ว

    Time to 'STRIP the SIR' - NOT a worthy knight....... Bloody Alien

  • @CH-gb7hf
    @CH-gb7hf 4 ปีที่แล้ว +4

    Boycott him and his companies. Take his passport off him.

    • @karamvirgill8218
      @karamvirgill8218 2 ปีที่แล้ว

      why, what'd he do

    • @CH-gb7hf
      @CH-gb7hf 2 ปีที่แล้ว

      @@karamvirgill8218 Look into it mate. Don't let my opinion of someone tell you what they are like.

    • @karamvirgill8218
      @karamvirgill8218 2 ปีที่แล้ว

      @@CH-gb7hf can you tell me

    • @CH-gb7hf
      @CH-gb7hf 2 ปีที่แล้ว

      @@karamvirgill8218 It was during the start of the covid 19 Pandemic. He was being a real snake and asking staff to take unpaid leave.

  • @user-bq2lj8ws8k
    @user-bq2lj8ws8k 3 ปีที่แล้ว

    Goodeveningsirhavegooddayandtimegoodbyenamerin

  • @abdulbeyrouti701
    @abdulbeyrouti701 4 ปีที่แล้ว

    Ummm uhh

  • @zannahmartell9813
    @zannahmartell9813 4 ปีที่แล้ว

    Don't let that fumbling slightly shy facade fool you.. I worked for a dot. Com in the late 90s he was an evil bastard in all his dealings with us at the time. I made sure I never brought anything from any of his comanies since.

  • @gary63693
    @gary63693 4 ปีที่แล้ว +1

    What a disgusting man. No respect for him now. Lets hope karma comes for him

  • @robertwright7937
    @robertwright7937 4 ปีที่แล้ว

    Ha ha ha Haha ha oooh ah ha HAH HAH.

  • @angusmcmillan8981
    @angusmcmillan8981 4 ปีที่แล้ว

    Branson is good at (1) PR (2) virtue signalling (3) enriching himself at the expense of the taxpayer.

  • @kevinjawahir1542
    @kevinjawahir1542 3 ปีที่แล้ว +1

    My girlfriend said Richard Bradson should get some braces on the bottom row of his teeth.

  • @keithkellogg9962
    @keithkellogg9962 3 ปีที่แล้ว

    Con man

  • @wr6897
    @wr6897 4 ปีที่แล้ว

    Lost all respect for this guy

  • @karlbyron4497
    @karlbyron4497 6 ปีที่แล้ว +5

    bulllllllsssssssssssssssssssssssssshittttttttttttttttttttttttttttttttttt!