Why Sony didn't present anything in CES 2024 in Las Vegas? Why Sony didn't present anything from 8K? Why Sony doesn't want to prove it's supremacy over the other brands by showcasing it's stunning technologies (even the latest MINI LED)? Why Sony doesn't want to unveil the serial version of 16k TV with Micro LED technology? Why such brands like TCL or HISENSE are compared with Sony? This is the same as if Rolls Royce compared with BYD?
Subject: Urgent: Disappointment with Sony 65X9000H TV Display Panel Failure Dear Sony India Customer Support, I am writing this email as a deeply dissatisfied customer regarding my 65-inch Sony 4K TV (Model: 65X9000H), purchased in mid-2021 for over INR 1.5 Lakh. The display panel of this premium product has failed in 2024, barely 2.5 years after purchase, and I have been informed by your technician that I must pay an additional INR 60,000 for its replacement, with only a one-year warranty on the new panel. I find this situation completely unacceptable for a product marketed as “premium.” It is shocking that a TV in this price range and from a reputed brand like Sony would fail twice in such a short span of time. To add to this, I was informed by your team that there is no other option but to bear this significant cost. This is not an isolated issue either. In 2017, I faced a similar problem with a 55-inch Sony TV, which also required a costly repair within 2-3 years of purchase. That repair cost over INR 1 Lakh, and I eventually had to replace the TV with a Samsung, which has been functioning flawlessly since then. Let me highlight my concerns: 1. Durability and Reliability: Is Sony implying that its expensive TVs are designed to last only 24-36 months? This raises serious questions about the quality of your products. 2. Cost of Repairs: INR 60,000 for a replacement panel is unreasonably high, especially when it comes with only a one-year warranty. How can you expect customers to pay such a steep amount for a component that may fail again within a short period? 3. Customer Trust: As a loyal customer who splits time between Boston and Mumbai, I chose Sony for its brand reputation. However, my experience has been nothing but disappointing. Given this situation, I demand: 1. A complimentary replacement of the display panel as a goodwill gesture to restore my faith in Sony products. 2. A warranty extension of at least 3 years on the replaced panel to ensure peace of mind. 3. An explanation regarding the recurring display panel issues in your high-end TVs and what measures Sony is taking to address these concerns. As a genuine customer who has invested significant amounts in your products, I believe this request is fair. I urge you to take this matter seriously and provide a resolution at the earliest. Failing to address this issue will leave me with no choice but to escalate it further, including sharing my experience on public platforms and seeking consumer grievance redressal. I look forward to your prompt response. Sincerely, Preeti S
![กี่หมื่นฟ้า | Your Sky Series EP.1 [2/4]](http://i.ytimg.com/vi/qJbQs_nhjD4/mqdefault.jpg)
WOW 👑 SONY GOD FOREVER ✌️ #1 👑
Xperia ui 🎉🎉😮
Sony,volte para o Brasil.Por favor.
ASiT🇧🇩
Why Sony didn't present anything in CES 2024 in Las Vegas? Why Sony didn't present anything from 8K? Why Sony doesn't want to prove it's supremacy over the other brands by showcasing it's stunning technologies (even the latest MINI LED)? Why Sony doesn't want to unveil the serial version of 16k TV with Micro LED technology? Why such brands like TCL or HISENSE are compared with Sony? This is the same as if Rolls Royce compared with BYD?
Subject: Urgent: Disappointment with Sony 65X9000H TV Display Panel Failure
Dear Sony India Customer Support,
I am writing this email as a deeply dissatisfied customer regarding my 65-inch Sony 4K TV (Model: 65X9000H), purchased in mid-2021 for over INR 1.5 Lakh. The display panel of this premium product has failed in 2024, barely 2.5 years after purchase, and I have been informed by your technician that I must pay an additional INR 60,000 for its replacement, with only a one-year warranty on the new panel.
I find this situation completely unacceptable for a product marketed as “premium.” It is shocking that a TV in this price range and from a reputed brand like Sony would fail twice in such a short span of time. To add to this, I was informed by your team that there is no other option but to bear this significant cost.
This is not an isolated issue either. In 2017, I faced a similar problem with a 55-inch Sony TV, which also required a costly repair within 2-3 years of purchase. That repair cost over INR 1 Lakh, and I eventually had to replace the TV with a Samsung, which has been functioning flawlessly since then.
Let me highlight my concerns:
1. Durability and Reliability: Is Sony implying that its expensive TVs are designed to last only 24-36 months? This raises serious questions about the quality of your products.
2. Cost of Repairs: INR 60,000 for a replacement panel is unreasonably high, especially when it comes with only a one-year warranty. How can you expect customers to pay such a steep amount for a component that may fail again within a short period?
3. Customer Trust: As a loyal customer who splits time between Boston and Mumbai, I chose Sony for its brand reputation. However, my experience has been nothing but disappointing.
Given this situation, I demand:
1. A complimentary replacement of the display panel as a goodwill gesture to restore my faith in Sony products.
2. A warranty extension of at least 3 years on the replaced panel to ensure peace of mind.
3. An explanation regarding the recurring display panel issues in your high-end TVs and what measures Sony is taking to address these concerns.
As a genuine customer who has invested significant amounts in your products, I believe this request is fair. I urge you to take this matter seriously and provide a resolution at the earliest. Failing to address this issue will leave me with no choice but to escalate it further, including sharing my experience on public platforms and seeking consumer grievance redressal.
I look forward to your prompt response.
Sincerely,
Preeti S