You shouldn't even call these ppl house cleaners. These are con artists. I LOVE when a client asks me detailed questions. Gives me a chance to show off. This is a great video because it helps to keep our reputation intact. Rifling through mail, making sandwiches!! OMG I could be wrong but I think many times it's the customers looking for the cheapest deal that end up with this kind of cleaner .
@@AskAngelaBrown I have an invention idea. You have been in business a long time. I would like to ask you if you've ever seen or heard of it before. I trust you enough to know you won't steal it. Lol
I feel like that's really a sad way of thinking, most people should not need a college degree for home cleaning and even professional cleaners don't even know anything about cleaning or mixing chemicals. Had a "professional" mix bleach and ammonia, while any basic mother knows that's a no go. Someone might be trying to dabble into a cleaning business and people like you won't give them the chance. How can they get experience without applying what they have learned. It's closed minded and very dumb to live with that way of thinking.
I love the lady who used to clean for me. I referred her to a few of my friends and she never ever gave me details of their homes or any of her clients. She always always did a magnificent job in my house and my friends told me the same thing. She even cleaned my windows without me asking her to do it. I miss having her come to my home. I had to let her go for financial reasons 😥 and I miss her.
I am so glad to see you had a positive experience with a house cleaner. Sorry you weren’t able to keep her due to financial reasons but I think it’s great that you referred her to your friends. 🤗 ❤️
I was a cleaner for years while I was going through college, and I actually made better money than I did as a teacher. To be honest, I was not licensed/bonded (this was years ago) but I had many clients for years. So what I would like to add this is for this: I always left a detailed list of everything I cleaned. My most persnickety clients had a list already typed out for me. Follow the directions of the person who hired you. If they want detailed cleaning on the kitchen and bathroom and no cleaning in the bedrooms, so be it. You are a professional hired to do a service. To people who are hiring, I would say provide the cleaning products you want used in your home, insist that your own mop be used and your own cleaning cloths, leave a detailed note for your cleaner, feel free to pop in occasionally, and also leave a small snack for them. It doesn't need to be much, one of those cheap packs of peanut butter crackers works. Cleaners, you are working, get off the phone. Last, this goes for both the cleaner and the client: stay out of the way. Homeowners, try not to be home while your house is being cleaned. Cleaners: if the client is home, try to clean the rooms they are not in first. A little PS: please understand that the cleaner will need occasional breaks while cleaning. If you find them sitting down drinking some water, please know they may have just half killed themselves vacuuming for half an hour.
@@truthbetold6317 Nope! Great cardio! And people appreciate a job well done! If you think they aren't looking behind and under the furniture to see if the vacuum lines go all the way to the wall, believe me, they are. :)
I like this video. Very informative for homeowners hiring house cleaners. I decided to change careers after 20 years of caregiving. One housecleaning job lead to another. Now at 8 years of cleaning I always brought my own lunch and water. Ate quickly and never sat down. Never engaged in homeowners conversations not unless I was invited to do so. Love what I do and always learning something new with up to date products. Plus it keeps this 60year old in shape!!!
I’m a housekeeper and I loved this video! There are some bad housekeepers out there. I actually encourage my clients to have video cameras to not only see what a good job I’m doing but to see what’s going on in their home. If something goes missing, I don’t want to get blamed for it. The cameras help with this kind of situation.
I've done housekeeping for 14 year's and I go above and beyond. I'm just starting my own business finally and I want to be even better and I respect everything you are saying.
I had a house cleaner come in for a few weeks while I recovered from surgery. I *always* left her sodas/sandwiches/snacks. I felt so uncomfortable with the idea of someone cleaning my home, I had to do something nice for her. I left her stuff in a specific shelf in the fridge and on the counter.
wow that’s so nice. I had one or two that did that for me too when I was cleaning. It was always weird though. So I always brought my own food. Making sure it wasn’t something stinky 😂
I don’t mind them eating or taking a coffee break, but I don’t want to cook for them or provide their lunch. They need to bring their own food. I pay well enough for them to afford it. I’m always home when they come because I’m old and retired, and I really don’t know them well enough to leave them alone in my house. In the past, I’ve had the experience of hiring housekeepers who started out doing a great job, and then, week after week they started doing less and less until finally I had to fire them because I was paying the same, but they weren’t doing the whole job anymore. If I have to call them out because they’re not doing what was agreed on, I’m not giving “chances.” I just don’t want to employ someone like that. I don’t want that “I’m going to see how little I can get away with” attitude in my home. It makes the relationship too stressful for me, and I’m hiring a cleaner to reduce my stress!
Angela, I think the only “house cleaners” who would be angry with you are the bad, lazy, unprofessional people posing as house cleaners. The professionals should bravo this video as it will help keep the con artists from ruining the reputation of your industry.
I fired my house cleaner because she didn’t think I corrected my daughter properly. She also cleaned my grandmas house also. She reported the incident to my grandma, who told my mom, who told me. I don’t need someone in my home to criticize me! I was talking care of two terminal family members, and she felt I should of been much harder on my daughter. Even though I needed the help, it wasn’t worth it.
Many thanks for these points Angela! Especially important is the trust that you must put in the person who has access to your home!!! The way they talk about other clients is a definite "tell".
I've been cleaning for years now, I didn't even mean to get into it, I just started helping a friend, then their friend, and it went from there by word of mouth. I like it best when the homeowner is there the whole time, that way they can hear and keep an eye on what I do, there's no question. Of the eating food or crap that I can't believe people actually do!! I come in, clean, and go. I've never once shared info about a client. Not even last names. I hate that some people act like this and make homeowners scared to try someone new.
I think how you have written this implies that if you didn't think you were being filmed, you would do bad things. I don't think that's what you meant at all, but I see where Barbara is coming from.
I’m a house cleaner and I thoroughly clean my client’s home. I am very careful with their personal belongs and very respectful. I work very hard for my money. This video may be true for some people but I know from knowing myself that you can have a truly good house cleaner with no worries.
I totally agree! The goal is to be the house cleaner that your clients recommend - not warn their friends against. Good points. And congratulations on being that house cleaner they can recommend. :-)
I don't care if it makes other house cleaners MAD. I do have a home that I clean and the lady says that I'm being a little on the OCD side. I have never taken a course that provides training for house cleaners. In this area where I live there is no such thing. That is one reason why I try to find people like you so that I can better myself as a house cleaner. Since I work by myself most of the time, I do not overbook myself if at all possible. That way if I come across a speed bump in the road as the old saying goes. I can spend that extra time if need be.
It's great to hear that you're committed to improving your skills as a house cleaner and that you prioritize providing thorough cleaning services for your clients. Not having access to formal training courses in your area doesn't mean you can't strive for excellence. Seeking out resources like TH-cam videos and connecting with experienced individuals, like myself, can indeed help you gain valuable insights and knowledge. Additionally, your approach of not overbooking yourself and allowing extra time to handle unexpected challenges demonstrates your dedication to providing quality service. Keep up the good work and continue to pursue opportunities for growth and improvement in your cleaning business. Wishing you lots of continued success!
I always tell myself there are 📷 s watching me so that way I can do the best work & with a clear conscience - actually i've worked in many jobs where there were cameras rolling all the time so it trains one to be on point. Integrity is key. Angela people are going to come for you for being a double agent 😂. Tfs
When I lived in Mexico, I shared a 3-bedroom condo with 2 male Mexican roommates. I am a foreign white girl. They hired a Mexican housekeeper (thank God because they didn’t clean anything!). She did clean but I was the only female roommate and after a few weeks, I noticed my perfume was getting less and less, as was my deodorant and hair spray, and my deodorant was going down much faster than usual (when I lived elsewhere in the same city). I didn’t always wear perfume or hair spray (my hair was braided at the time so I didn’t need it) I told my roommates about it and they shrugged it off. I’m sure the housekeeper spritzed herself up with my expensive products before she left for the day. 😡😡. The roommates told me not to worry about it. I moved out shortly after as their dismissive attitude was just the tip of the iceberg.
Oh no, this is a really sad story. I'm sorry to hear that your items were used without your permission. It's theft in a small form (since they still left the actual containers) but it's theft just the same. I'm sorry you had to experience this.
This is a great video, when you are a good honest cleaning person. Eating your clients food and going in their mail is shameful! Fake cleaning is ridiculous and listening to the conversation or issues is just plan wrong. People like that give bad names to hard working honest house cleaning people. Thanks for the video I didn’t think people actually did those things
I do not have house cleaners but your videos give insight into many things. You may be a house cleaner but so much more. Your information about life is really insightful. I like your voice! Not being weird but a hate the whinny voices on youtube. I'm glad I don't have to hear about your kid snack plan or what you purchased. I'm disabled so I have watched a lot of videos. I'm glad I found yours. It's refreshing. I wish you good luck!
I’ve had a cleaning business for seven years. I can’t tell you how many clients have complained to me about the bad job other cleaners have done for them. The moment I asked them if they were licensed and bonded. They usually look at me and say,” I don’t know.” I always tell them it only takes two seconds to look someone’s business up.
I'm 67, been housecleaning since 21. The stories I've heard about their ex housecleaners.stealing booz.flirting with their husband's. Stealing meds.stealing expensive purses.taking naps.thats why I've been able to keep my customers. I'm. Honest, dependable and loyal.
I clean for many years and my costumers never asked me for any personal information or anything like that, they really like me and respect me for who Zi am and for being a hard working woman, all of my costumers are elderly people and I love to help them as much as I can, many times they go and live me alone in their house ❤please, don’t generalize when talking about house keepers because not everyone is the same.
What an excellent video! I've had a house cleaner before, but she cleaned with me home because I worked from home while raising kids. And now I want to know how to clean my own home better so I love these videos! And thanks to video cameras in the home, hopefully some aren't quite as comfortable being dishonest.
When I cleaned houses, my clients hired me from "word of mouth" and my dad (a small business owner) always says, "Do a good job and your work will sell itself." And I think that's a great philosophy for any job. I cleaned a day spa for two years that changed management. They stopped calling me back and I always wondered why. I found out through a former employee that I was blamed for taking $40 out of the register. It still bothers me. I wish I would've known some things to avoid about clients as well. I would've asked that money be put in a safe so I wouldn't be blamed. There are other things too, like customers who have filthy houses they haven't cleaned for ages, but expect you to get it all done in a day with little pay. It tuff out there!
@@itsacarolbthing5221 yeah it's not, but I explained to the manager esthetician who hired me. I don't know if she believed me. That's the thing. It couldn't be proven. Not a big loss though. It's not like they paid me a lot to begin with. It just sux to have people think of me as a thief when I worked so hard to take care of their place.
So I started a cleaning business after my husband was laid off and I had stayed home to raise my kids for 13 years. There’s no harm in regular people trying to survive in difficult times doing what they can. My partner and I do have background checks and WCB. We invoice immediately. And we maintain professionalism. I agree with you that these things happen but regular people can clean well and be successful in the cleaning business. My cleaning education has been personal experience and picking up great tips on TH-cam.
@@prettypearls26 I agree with her totally. Nothing wrong with someone wanting to make extra $ by cleaning others homes, but you need to do your research and learn how to actually clean etc. I finally gave up on a hired house cleaning for the very reasons she stated.
Thank you for making this video Angela. I am the single parent of a special needs child. I've been home with my child for their first 6 years but now I'm going to go back to work which means I won't have the time to properly clean our home anymore. I will need to hire a House Cleaner to take care of the cleaning responsibilities. Knowing this information will definitely help me choose a better House Cleaner than I would have if I had not watched the video.
Thank you for taking the time to write into the show. I'm so glad my tips can help you find a house cleaner. Good luck with going back to work, I'm routing for you! 🤗
I’m so grateful for all the years that I have been cleaning houses my clients offer me food they even serve me or buy me lunch I am so grateful and blessed for that and I don’t expect them to invite me anything’🙏💖
Thank you for sharing this. It is wonderful when a client offers you food. And that is the key, if they offer it to you that is different than just assuming that it's okay to make yourself at home and take it without being offered it. I love also how grateful you are once they have offered it. 🤗
I worked as a house cleaner for a mom & pop company, no background check, no training, I worked hard, did an honest day's work & no one complained. In fact, one customer raved that she took less asthma medication after I cleaned her house (she had 1 inch of dust on her blinds behind a large piece of furniture I moved to get to the windows). The advice you give is good. It worked out for me but you are right I had no qualifications or training.
Wow, one inch of dust would definitely aggravate asthma and allergies. Thank you for writing in and sharing the story of your time as a house cleaner. I appreciate you watching my video. ❤️
Angela Brown yes I agree, being 58 years old and having bore 6 children, cannot imagine being at someone’s house for 3 hours after my morning cup of coffee and holding things up!
ugh, same. I don't even like using my own home toilet if it wasn't cleaned that day. I am a stay at home mom about to open my own small residential cleaning business but not before I am licensed, insured, bonded, complete savvy cleaning training, OSHA compliant, have all tools and cleaners, SDS & MSDS, chemical signs down, and all the steps to insure I won't be ONE OF THOSE, house cleaners. lol
At my last house a neighbor saw I had a house cleaner and asked if she could take over instead. Then she told me she cleaned for a prominent family and told me the stuff they had and how she knew they were having marital troubles because the man’s toothbrush was in the spare bathroom. Didn’t take me long to know I didn’t want my business gossiped about and declined.
Omg I never even thought about eating someone's food while on a job! I have been offered many times a coffee or a chocolate bar but always politely refused. To be honest I feel weird even using the loo if I really must but never after I have cleaned it!
@Jennifer I do too! Sometimes, I would bring a friend to help me clean a clients apartment. She would wait until we were fixing to leave and use his bathroom! I told her “I just cleaned that!” She would shrug her shoulders and say but I had to go! I made her clean it again. She doesn’t accompany me any longer.
I have a small cleaning business that I started in 2000 and I agree with everything on your list. I have heard the stories of other cleaning companies....some of the big ones....doing business like this. Let's all be professionals. It is an honor to be able to go into a home and be trusted to do the job that we are paid to do.
You’re absolutely right about the trust issue, people are placing their trust in you in an environment which is precious to them, they are vulnerable in a way as some of these issues are really worrying. It’s good to know there are professionals out there who appreciate the trust placed in them and treat their clients and their homes with respect x
Hi Angela, I have a small cleaning business since 2014, I am glad to watch your videos, thank you! I wish many house cleaners hear this video! Some employees have bad habits, but the employer give the rules, periodically need trainer and give education about, how to clean, good behavior, clients privacy, professionalism, etc. Employees records need be screened, I keep my 👀 nobody eats or drink client’s food, do not bring cell phone inside clients houses, talk just what is necessary for perform the clean etc… The client pay for cleaning so if the house looks clean, we cleaning everything as in check list. 4 But unfortunately, some homeowners looking just for low rates, so they house is open for bad surprises. Thank you again! Nilceia Connolly
Hi Nilceia, you've got some really great points there as well as great business practices. Thanks for sharing those with us here. I appreciate you too. 👏
Thankyou for sharing this sensible & useful information. It would be good if you can make progress with making house cleaning something treated more on a professional basis & then the cleaners would get treated more as professionals too. House holders & cleaners would enjoy a clear, fair, & mutually respectful relationship.
This is good to know. I’m a private person and don’t air my “dirty laundry” around anyone. I am very uncomfortable being around a house cleaner when doing personal business on the phone. I was taking care of my 94 year old mother. We hade Physical Therapy twice a week.. Occupational therapy twice a week, the home health care nurse three times a week. The housekeeper once a week. The home health CNA twice a week for 4 hours each visit. Also, the head home health care manager once a month or so. I had absolutely no privacy in my own home. This was 10 plus people is my home each week. The number of people varied as time went on but this went on for YEARS. I hated it! It was impossible to have a phone conversation without everyone hearing my business. Everybody gossips. Also, ever week the people varied. I did not know these people most of the time.
I was a housekeeper for 20+ years. This video is so spot on! My boss wasn't good at screening new employees, and I would witness people doing these kind of things. UNBELIEVABLE!! Great informative video for homeowners. TFS🧹🧺🧽💙👍
I’m home when they are cleaning. They never eat or drink anything. I’ve offered drinks. They never take it. And I never conduct personal calls in front of anyone . I put all my personal mail away before Anyone comes over. I’m a very private.
I really like this video, it has really great advice for all of us. I just shared your channel with a friend who is getting back into the business after years of being out. She just misses it. She moved to another state to be close to her aging parents and decided to go back into business in that state. She will do well because she is really good and follows all of these guidelines that you mentioned as a course of her natural standards.
The gossip advice is huge. I heard a famous lady used to want to talk to famous people's maids and cooks to get the inside knowledge "dirt" on other people's family!
Wow! I've done this for over 15 years and was professionally trained. I now clean homes, and I am turning clients away because of referrals. I never would even think of eating food, rifling through their documents, or telling their stories to other clients. That's shameful. In fact, I rarely go to the bathroom in my homes, ( unless it's big, and I can't wait) or take a break. I used to not turn on the air, and this is in the South, but now I am older and more confident- and I've had my clients for a long time- so I do. These people are not house cleaners, they are shams, and they degrade a business I love and something I make great money at while providing a valuable service to them. I still clean solo simply because other than my daughter, I could never find anyone with the same work ethic as I have.
To clients: do not boobytrap with unannounced unassembled items you want dusted under. Do not hide pennys to see if the runner in the hall got picked up, or under the candles are still there, or under the chair leg to see if it got moved. Expect a dish of found pennys on the counter. Make sure doors actually lock with the key. Contain pets that "never bite". They do.
I cleaned a regular home recently. I didn't sit down until I had cleaned for over 6 hours, fifteen minutes. That is when my back said it was tired. 🥺 Angela, when do you take breaks?
I do have a motto and i do my job accordingly: "What ever you are working on, do everything with zest, because your work is for the Lord, and HE expects your BEST."
Wow, spot on. We live near CapeTown South Africa and all of the 5 points are true and we have experienced them first hand. After living here for 6 years, we still haven’t found a domestic that full-fills our standard when it comes to cleaning. Worst, if we clean ourselves its better than when she does it. Any advise would be much appreciated. Keep up the excellent work and I benefit a lot from your channel
Thanks for watching and I'm sorry to hear this show pertained to you and your experience with housekeepers/house cleaners. I wish for you a cleaner that takes pride in their work and does a fantastic job for you. 🙏
@@AskAngelaBrown it really IS refreshing to read about someone who does actually still take pride in a job well done. Especially in these current times, when even shopping, eating out, etc. almost anything pertaining to customer service in the area where I live, shows understaffed to the point of self service or form a line. Thank you for giving your clients a clean home to return to if even a similar situation exists there. Thank you for taking time to upload these videos too. As a disabled homeowner, I find them very helpful. Am hopeful that local cleaners will watch them too. Have a wonderful weekend. :)
I had a friend recommend her cleaner so I tried her. This cleaner called my friend from my house while she was "cleaning" and made comments about my "dirty house". I was not happy.
Angela my house is such a mess I don't even have a space to set up a table to get rid of things. I can't find things and buy more wasting lots of money. As I was working to organize my quilting projects, AKA find the ones I need to work and finish; things started to click. I was in the garage, moved a few things I could to the driveway, set up a throw away box, recycle box, and donate box. Used an empty tote as my table and was able to make a dent in the mess. As I got tired, I was able to put everything away and load the donations in the car. After sitting and having a Coke I took donations to GW I was shocked they don't take or sell Tupperware, so those items had to come back home.
Oh no, I am sorry you couldn’t donate the Tupperware but it sounds like you made a dent in the stuff in your garage. You deserve a pat on the back for that 👏. You may want to post the Tupperware on Nextdoor. Keep up the good work : )
Thank you!!! I was thinking it’s a cleaning hack video but you open my eyes to these housekeepers and you are right, who knows who we let into our homes.🏡Great Video
Great video! The only people that should be upset by your video is the ones that don't do the right thing! I love that you are talking about this there were a few things that I didn't consider as we usually hire through a company and assume they have done the background checks etc. I think it's great for you to do this video so everyone like you said can be all above board!
Wow, I wish I had seen this video before I hired a cleaner once last year. I’m a busy single parent that’s also in full time school, so I hired someone once not knowing what to expect. When I asked her for a list of what she cleaned we talked on the phone and she basically shamed me for how dirty my house was and that she wasn’t going to take every single item off a shelf to dust it. Then she proceeded to judge my parenting! It got to a point where I defended myself by saying I have adhd… and it was really just a mess. Anyways, the point of my little rant here was just to say that I appreciate the honesty and integrity and advice in this video. Thank you so much! I just might be comfortable to try and find someone again.
Amazing! great tips. I'm not a prof cleaner, just a homeowner addicted to your informative videos, but I'm positive my last cleaners would HATE you posting this. Sadly budget made the decision for me, and hired without this knowledge. (I even gave her the list I found via another company. Not sure if she ever used it.) And she would show up with some sketchy characters in her crew. Wish I'd seen this video first. I've downsized since and do my own cleaning now, but I would highly recommend anyone hiring cleaners view this video. I would've paid extra for this professionalism, expertise and pride in a job well done. Wow. Blown away.
Most people who have their homes cleaned don't just do it because they don't know how to do it themselves. So many people simply just need the help because they can't do it themselves either for health reasons or for time constraints. I clean my home myself. But once in a while I have been blessed to be able to and clean my bathrooms for me as a extra push to just help me get things done the way I need. It's just Nice to have a little bit of extra help once in a while.
Overall, my company is legit. I am not offended. However, rethinking my position on this video. I am glad you did it. Because it will give home owners and businesses ammunition to weed out a business verse a hustler. So I applaud and salute you for a job well done.
I LOVE your videos.....they are SO helpful and I'm very grateful that you share this information. IT's actually helping me to find a housecleaner and budget for it.
~I had several of these things happen to me!~However, when i fell on hard times & filled in for a housekeeper on vacation, i had to google how to best clean quickly, but i also charged 1/3rd of her price & called myself the Housekeeper for Cheaper~I knew i wasnt on drugs, did not steal, gossip, or be nosy, so it worked out~
I started working in housekeeping for a resort and then winery etc. Thank you for emphasizing on SOME. And good points hopefully it will help people appreciate the one's worth hiring ... And on a random note eating while cleaning is just nasty and says a lot about someone in general lol I worked for housekeeping and serving so I always got told i was being ocd -ish about stuff cuz I do have ocd... But nah u just don't want to get ppl sick
my housekeeper disappeared one time inexplicably and with no notice or goodbye shortly after she started. she called me the next day to say she had eaten without asking one of the many homemade brownies in the fridge. not knowing it was a super mega strong pot brownie she said she felt weird and realized what happened. she said she sat on a park bench for over five hours until she felt better. she should have asked. she was let go for other reasons.
Im a house cleaner. I never go into the refrigerator or mail. Never even go into closets or drawers. My customers love me. And I always assume I'm being watched. As I should. I'm In their home!
Oh my! I cannot imagine eating someone's food or going through their things. I have had someone work with me that did. It made me uncomfortable. I can just imagine being a homeowner that had that happen. This person no longer works with me. I asked that she "keep her nose to herself" twice. After that I was done mixing my name and business with her practices. Excellent advice (as usual)! Love your videos!
Oh wow, it's baffles me how some think that it's ok to do that. I'm glad that you were able to take care of the situation before it got worse. Thank you for taking the time to comment and for watching the video, I appreciate it!
Routine. I’ve been a house keeper and janitor for over 20 years. I find by starting in the same room, spot every time I know how long it will take, if that makes sense. It keeps me organized in my routine so if a mess arises or I have to spend extra time on something, I know where I can speed it up to take care of the extras.
The background thing applies to any service worker who is independent, sometimes it even applies to small businesses. When they're not independent, then at least the agency employing them is in part accountable for anything they do.
I always -do a mini clean put things away like bills and jewelry. - feed my house cleaner - just hired someone that a friend recommended - I am there while it’s going on - never argue in front of anyone in general Wow I never heard spraying the house
Par for the course. I've been cleaning houses, offices, etc for 20 years. For good cleaners, look for pet hair. Is pet hair still behind doors? Do the white glove test. Run your finger over a dark surface. Does dust come up? Customers need to pay attention to these things. Let neighbors know you have a cleaner coming over. There are lots of ways you can ensure your house will get done properly. I love cleaning. I tell customers up front what I intend to do. Cameras are usually going inside and outside houses. Customers need to just use a little common sense when people come into their house.
Margaret, Thanks so much for watching the show and leaving a comment about how customers can get a good cleaning. Best wishes to you and your business. 😊
I enjoyed this video. I live in a small town located in VA. It is the opposite for me at times. I will explain to them I am licensed, insured, etc. When I give them prices, they will say their last cleaner would accept $50 for a 4 bedroom 3 bathroom house. I am always professional, uniform, checklist, client agreements. Some individuals don't want a company at times, I'm trying and not losing hope.
The last house cleaner came every 3 weeks. I see now, that every three weeks is like starting over every time. But it’s like she tickles the surfaces. Not really cleaning. A friend of mine loves coming back into her house and saying how it smells clean. Hello for breeze can go along way for me. I’m so glad I clean my own house now. A little every day goes along way. I have a very low tolerance for Schmutz (dirt). I couldn’t stand my husband’s dirty interior of his car. So I took it to the car wash and almost detailed it. I’m so happy!
I'm so sorry to hear that the cleaning service didn't do a thorough job. That is disappointing. I'm also thrilled to hear you have a system for cleaning your own home. What an inspiration. Thanks for sharing this. And great job on your hubby's car. I'll bet he is so delighted with the results. 👏👏👏
@@AskAngelaBrown thank you, Angela! I was IMPressed at how quickly hubby went through the bags of stuff I brought in from the trunk. I told him so,also. It’s an old car, and I don’t think either of us went through stuff. He had some odd stuff there. I cringed whenever he opened the trunk. I’m the organizer here. It felt so good to clean the car that I tackled the trunk. It all took hours. Got my exercise. Can’t wait till he drives it on Monday. He is a lot more enthusiastic about cleaning and decluttering than when I started. So, if someone says that their husbands won’t help declutter, they will probably be on board at some point. It makes life so much better I think we both have too many reusable shopping bags.
I have lived in several different cities and it's quite surprising how many house cleaners, who have been rec'd by a new neighbor or acquaintance, really don't know how to clean. I have chalked it up to the idea that some homeowners have a different expectation of what clean is.
Mrs Angela, I am starting my house cleaning business today! Thank you for your great service, Your information is priceless!! Question: I have a bad back but need to get started asap. Can I hire someone to help with the cleaning while still making a profit? Thank you 💎
I'm cleaning two houses best idea I came up with was to buy a mop I'm a discount store 1.50 in Euros chip as chips does the job brilliant no bending over but clean as a whistle ...spotless.
Over here in NY, most of the housekeepers don’t have experience, they bring a friend or sister to help them, even their kids to help them. My friend cleans houses and her coworker did a crap job and she had to pick up the slack.
You are so sweet Vickie, and you have a kind heart. That said, maids are responsible to bring their own food and eat on their own time. Not ransack the clients pantry and eat while they are being paid to clean. :-)
I think it's fine if you've told them or if you've said they can help themselves or you've made them something. Not acceptable to just take it. If they were working in an office and just took someone's lunch, it would not be acceptable, would it? Your home is their place of work, so it's not acceptable. If they suddenly became hungry and asked, I would have no problem with feeding them then.
Not in all cases. There are some cleaning companies out there who have gone rogue and the purpose of this video is to shine a spotlight on bad behavior and send them a "cut it out" warning from a friend. 👍
You are great Angela. I think everyone would like to work with someone like you or be friends with. You are so, professional, correct, kind and wise. I'd take the opportunity to ask you if once is possible that you make a video with ecological and vegan products for cleaning, since now it became more popular to take care of the environment, (finally) I'm wondering what works and what not because the recommendation that I found in youtube aren't from such a professional cleaner like you. Wishing you all the best. ❤💫
I have to be home when someone is in my house. I have a working breed dog that part of his job is to protect me & the house. For three years I had a "company" come in. I was bedridden so I wasn't able to really check, just give a looksie. They half cleaned everything! That is the hardest part for me. I'm better at the moment so I'm slowly getting my house back to where I want it. Thanks for your help.
Hi and welcome! 🙂 Its personal preference- maybe for the first clean you might want to be there but if you feel comfortable not being home, lots are cleaners are ok with this too. You can talk about in the initial walk through. Hope this helps! 😃
After a bad experience I had, one of my interview questions would have to be, “What do you do if you accidentally break something?” The bad experience? I came home to find the sliding mirror door to the closet was cracked at vacuum-cleaner level. Who else would have banged it that hard that close to the floor? Accidents happen; take responsibility.
Smart question - and you always want to make sure your house cleaner is insured so you can make sure those types of situations are resolved. I completely agree, house cleaners should always take responsibility when they make mistakes.
After a surgery, I called The Maids to clean the kitchen and bathrooms in the house. The car pulled in the driveway and 4 women who looked like they did HARD time got out of the car-all tatted up, dirty looking, etc. I didn't even want to answer the door. LAST time I'll call anyone to clean my home.
It's true that house cleaners are not there to put on a fashion show, nor is it common for them to be all glammed up. We do request that they shower in the morning before jobs, pull their hair back, wear deodorant and brush their teeth. Makeup is optional. But good hygiene and a clean and orderly look is common sense if you sell cleaning as your business. Showing up looking the weeds sends an incongruent message. I'm sorry you experienced that and I'm saddened that the house cleaners didn't take better care of their personal image as they most likely are an extension of the brand they work for.
APB...some of my cereal was ET. 😠 I LOVE your posts: excellent advice, perfect background and attire keeps it professional, delivery straight forward, extremely inspirational. ⭐️⭐️⭐️⭐️⭐️
Very valid points, Angela! I do bring in customer's mail when I am there. I have even delivered mail to neighbor's homes. Bad Mailmen! This is only done with the greatest detail and sensitivity, especially when customers vacation. I was asked to sign my customers name to checks, I did, and to a Mail Hold form, I signed my name for them. Kind of scary!
You shouldn't even call these ppl house cleaners. These are con artists. I LOVE when a client asks me detailed questions. Gives me a chance to show off. This is a great video because it helps to keep our reputation intact.
Rifling through mail, making sandwiches!! OMG
I could be wrong but I think many times it's the customers looking for the cheapest deal that end up with this kind of cleaner .
@@AskAngelaBrown I have an invention idea. You have been in business a long time. I would like to ask you if you've ever seen or heard of it before. I trust you enough to know you won't steal it. Lol
Thanks for sharing your input about this topic. 🤗
I always thought that way too! Lol
Wow id never even think to do that (eat their food). Woah
I feel like that's really a sad way of thinking, most people should not need a college degree for home cleaning and even professional cleaners don't even know anything about cleaning or mixing chemicals. Had a "professional" mix bleach and ammonia, while any basic mother knows that's a no go. Someone might be trying to dabble into a cleaning business and people like you won't give them the chance. How can they get experience without applying what they have learned. It's closed minded and very dumb to live with that way of thinking.
I love this lady’s integrity and the seriousness she takes her job. It’s refreshing and motivating
Thank you so much for your kind words and for taking the time to write this comment, I appreciate it! 🤗
I love the lady who used to clean for me. I referred her to a few of my friends and she never ever gave me details of their homes or any of her clients. She always always did a magnificent job in my house and my friends told me the same thing. She even cleaned my windows without me asking her to do it. I miss having her come to my home. I had to let her go for financial reasons 😥 and I miss her.
Noo.
I am so glad to see you had a positive experience with a house cleaner. Sorry you weren’t able to keep her due to financial reasons but I think it’s great that you referred her to your friends. 🤗 ❤️
I need her!!!
I was a cleaner for years while I was going through college, and I actually made better money than I did as a teacher. To be honest, I was not licensed/bonded (this was years ago) but I had many clients for years. So what I would like to add this is for this: I always left a detailed list of everything I cleaned. My most persnickety clients had a list already typed out for me. Follow the directions of the person who hired you. If they want detailed cleaning on the kitchen and bathroom and no cleaning in the bedrooms, so be it. You are a professional hired to do a service. To people who are hiring, I would say provide the cleaning products you want used in your home, insist that your own mop be used and your own cleaning cloths, leave a detailed note for your cleaner, feel free to pop in occasionally, and also leave a small snack for them. It doesn't need to be much, one of those cheap packs of peanut butter crackers works. Cleaners, you are working, get off the phone. Last, this goes for both the cleaner and the client: stay out of the way. Homeowners, try not to be home while your house is being cleaned. Cleaners: if the client is home, try to clean the rooms they are not in first. A little PS: please understand that the cleaner will need occasional breaks while cleaning. If you find them sitting down drinking some water, please know they may have just half killed themselves vacuuming for half an hour.
Thank you for sharing your personal story and tips!! 😊
@@truthbetold6317 adding lol, doesn’t make it funny 😒😒
This is very good advice.
@@truthbetold6317 Nope! Great cardio! And people appreciate a job well done! If you think they aren't looking behind and under the furniture to see if the vacuum lines go all the way to the wall, believe me, they are. :)
@@MegaDede25 Thank you
The lady who cleans for me is so wonderful! I’ve always appreciated her, but I appreciate her even more after watching this! ❤
Thanks for watching and hats off to the great relationship between you and your cleaning lady. 😍
I like this video. Very informative for homeowners hiring house cleaners. I decided to change careers after 20 years of caregiving. One housecleaning job lead to another. Now at 8 years of cleaning I always brought my own lunch and water. Ate quickly and never sat down. Never engaged in homeowners conversations not unless I was invited to do so. Love what I do and always learning something new with up to date products. Plus it keeps this 60year old in shape!!!
Thanks so much for watching my video and sharing your thoughts. House cleaners definitely get daily high-intensity fitness training : )
♥️♥️♥️👍🏼
I’m a housekeeper and I loved this video! There are some bad housekeepers out there. I actually encourage my clients to have video cameras to not only see what a good job I’m doing but to see what’s going on in their home. If something goes missing, I don’t want to get blamed for it. The cameras help with this kind of situation.
Thank you so much for taking the time to share your thoughts on this topic - I appreciate it! 🤗
I agree....Let the cameras roll! That way I can prove just how hard I work!!
I've done housekeeping for 14 year's and I go above and beyond. I'm just starting my own business finally and I want to be even better and I respect everything you are saying.
Thank you so much for taking the time to write this comment, I appreciate it! I wish you the best and lots of success in your new journey! 🤗
I had a house cleaner come in for a few weeks while I recovered from surgery. I *always* left her sodas/sandwiches/snacks. I felt so uncomfortable with the idea of someone cleaning my home, I had to do something nice for her. I left her stuff in a specific shelf in the fridge and on the counter.
That's a very nice thing to do.
wow that’s so nice. I had one or two that did that for me too when I was cleaning. It was always weird though. So I always brought my own food. Making sure it wasn’t something stinky 😂
I don’t mind them eating or taking a coffee break, but I don’t want to cook for them or provide their lunch. They need to bring their own food. I pay well enough for them to afford it. I’m always home when they come because I’m old and retired, and I really don’t know them well enough to leave them alone in my house.
In the past, I’ve had the experience of hiring housekeepers who started out doing a great job, and then, week after week they started doing less and less until finally I had to fire them because I was paying the same, but they weren’t doing the whole job anymore. If I have to call them out because they’re not doing what was agreed on, I’m not giving “chances.” I just don’t want to employ someone like that. I don’t want that “I’m going to see how little I can get away with” attitude in my home. It makes the relationship too stressful for me, and I’m hiring a cleaner to reduce my stress!
Angela, I think the only “house cleaners” who would be angry with you are the bad, lazy, unprofessional people posing as house cleaners. The professionals should bravo this video as it will help keep the con artists from ruining the reputation of your industry.
I appreciate you watching the video and taking the time to leave a comment. 👍
I fired my house cleaner because she didn’t think I corrected my daughter properly. She also cleaned my grandmas house also. She reported the incident to my grandma, who told my mom, who told me. I don’t need someone in my home to criticize me! I was talking care of two terminal family members, and she felt I should of been much harder on my daughter. Even though I needed the help, it wasn’t worth it.
Pam Jones 💀😩
Some people don't have a clue about boundaries. Sorry that happened to you.
I’m so sorry you had such a negative experience! 🤗
How dare she! Yeah that’s where I’d draw the line! Perhaps parenting needs to change but would never be up to the housekeeper! She’s got some nerve!
Many thanks for these points Angela! Especially important is the trust that you must put in the person who has access to your home!!! The way they talk about other clients is a definite "tell".
Absolutely, great point! Thanks for taking the time to comment.
I've been cleaning for years now, I didn't even mean to get into it, I just started helping a friend, then their friend, and it went from there by word of mouth. I like it best when the homeowner is there the whole time, that way they can hear and keep an eye on what I do, there's no question. Of the eating food or crap that I can't believe people actually do!! I come in, clean, and go. I've never once shared info about a client. Not even last names. I hate that some people act like this and make homeowners scared to try someone new.
Thanks so much for watching the show and leaving a comment. I appreciate you sharing about your experience in the cleaning business.
I'm a window cleaner who has residential and commercial customers so I just assume all of them have a camera hidden somewhere so I act accordingly.
Heather Ryder I did too.
I didn’t ever want to be caught on camera. Scary thought.
That Aqua Nerd We do the same, never know when you are being watched.
You should "act accordingly" anyway.
@@barbarat5729 yes I do, what's your point?
I think how you have written this implies that if you didn't think you were being filmed, you would do bad things. I don't think that's what you meant at all, but I see where Barbara is coming from.
I’m a house cleaner and I thoroughly clean my client’s home. I am very careful with their personal belongs and very respectful. I work very hard for my money. This video may be true for some people but I know from knowing myself that you can have a truly good house cleaner with no worries.
I totally agree! The goal is to be the house cleaner that your clients recommend - not warn their friends against. Good points. And congratulations on being that house cleaner they can recommend. :-)
Thank you for this great video, Angela! Whether you’re the client or the cleaner, this information is a must!
You're welcome! And thank you for watching the video. 🙂
I don't care if it makes other house cleaners MAD.
I do have a home that I clean and the lady says that I'm being a little on the OCD side.
I have never taken a course that provides training for house cleaners. In this area where I live there is no such thing.
That is one reason why I try to find people like you so that I can better myself as a house cleaner.
Since I work by myself most of the time, I do not overbook myself if at all possible. That way if I come across a speed bump in the road as the old saying goes. I can spend that extra time if need be.
It's great to hear that you're committed to improving your skills as a house cleaner and that you prioritize providing thorough cleaning services for your clients. Not having access to formal training courses in your area doesn't mean you can't strive for excellence. Seeking out resources like TH-cam videos and connecting with experienced individuals, like myself, can indeed help you gain valuable insights and knowledge. Additionally, your approach of not overbooking yourself and allowing extra time to handle unexpected challenges demonstrates your dedication to providing quality service. Keep up the good work and continue to pursue opportunities for growth and improvement in your cleaning business. Wishing you lots of continued success!
I always tell myself there are 📷 s watching me so that way I can do the best work & with a clear conscience - actually i've worked in many jobs where there were cameras rolling all the time so it trains one to be on point. Integrity is key. Angela people are going to come for you for being a double agent 😂. Tfs
Thanks for sharing this tip with our community : )
Omg i do this too!! It works well.
When I lived in Mexico, I shared a 3-bedroom condo with 2 male Mexican roommates. I am a foreign white girl. They hired a Mexican housekeeper (thank God because they didn’t clean anything!). She did clean but I was the only female roommate and after a few weeks, I noticed my perfume was getting less and less, as was my deodorant and hair spray, and my deodorant was going down much faster than usual (when I lived elsewhere in the same city). I didn’t always wear perfume or hair spray (my hair was braided at the time so I didn’t need it) I told my roommates about it and they shrugged it off. I’m sure the housekeeper spritzed herself up with my expensive products before she left for the day. 😡😡. The roommates told me not to worry about it. I moved out shortly after as their dismissive attitude was just the tip of the iceberg.
Oh no, this is a really sad story. I'm sorry to hear that your items were used without your permission. It's theft in a small form (since they still left the actual containers) but it's theft just the same. I'm sorry you had to experience this.
This is a great video, when you are a good honest cleaning person. Eating your clients food and going in their mail is shameful! Fake cleaning is ridiculous and listening to the conversation or issues is just plan wrong. People like that give bad names to hard working honest house cleaning people. Thanks for the video I didn’t think people actually did those things
I’m so glad you liked the video. You’re right, people that do those things give good house cleaners a bad name.
I do not have house cleaners but your videos give insight into many things. You may be a house cleaner but so much more. Your information about life is really insightful. I like your voice! Not being weird but a hate the whinny voices on youtube. I'm glad I don't have to hear about your kid snack plan or what you purchased. I'm disabled so I have watched a lot of videos. I'm glad I found yours. It's refreshing. I wish you good luck!
I’ve had a cleaning business for seven years. I can’t tell you how many clients have complained to me about the bad job other cleaners have done for them. The moment I asked them if they were licensed and bonded. They usually look at me and say,” I don’t know.” I always tell them it only takes two seconds to look someone’s business up.
This is a good point. I appreciate you watching the show and leaving a comment about the importance of being licensed and bonded.
I'm 67, been housecleaning since 21.
The stories I've heard about their ex housecleaners.stealing booz.flirting with their husband's. Stealing meds.stealing expensive purses.taking naps.thats why I've been able to keep my customers. I'm. Honest, dependable and loyal.
Some stories are unbelievable! Thanks for sharing and for continuing to provide your service.
@@AskAngelaBrown thank you
I clean for many years and my costumers never asked me for any personal information or anything like that, they really like me and respect me for who Zi am and for being a hard working woman, all of my costumers are elderly people and I love to help them as much as I can, many times they go and live me alone in their house ❤please, don’t generalize when talking about house keepers because not everyone is the same.
You are right, not everyone is the same. Thanks for watching and for taking the time to share your input, I appreciate it!
What an excellent video! I've had a house cleaner before, but she cleaned with me home because I worked from home while raising kids. And now I want to know how to clean my own home better so I love these videos! And thanks to video cameras in the home, hopefully some aren't quite as comfortable being dishonest.
Thanks for watching and I’m so glad you liked the video : )
When I cleaned houses, my clients hired me from "word of mouth" and my dad (a small business owner) always says, "Do a good job and your work will sell itself." And I think that's a great philosophy for any job.
I cleaned a day spa for two years that changed management. They stopped calling me back and I always wondered why. I found out through a former employee that I was blamed for taking $40 out of the register. It still bothers me. I wish I would've known some things to avoid about clients as well. I would've asked that money be put in a safe so I wouldn't be blamed. There are other things too, like customers who have filthy houses they haven't cleaned for ages, but expect you to get it all done in a day with little pay. It tuff out there!
Oh, I feel your pain! Thank you for taking the time to write in and share your story.
I like your father's philosophy : )
If the day spa is still there, you could maybe go in and tell them what you found out and explain threat their information was incorrect.
@@itsacarolbthing5221 yeah it's not, but I explained to the manager esthetician who hired me. I don't know if she believed me.
That's the thing. It couldn't be proven. Not a big loss though. It's not like they paid me a lot to begin with. It just sux to have people think of me as a thief when I worked so hard to take care of their place.
@@StephieGsrEvolution I'm just sorry that happened to you.
@@itsacarolbthing5221 thank you for your understanding. 💗 Lessons learned!
So I started a cleaning business after my husband was laid off and I had stayed home to raise my kids for 13 years. There’s no harm in regular people trying to survive in difficult times doing what they can.
My partner and I do have background checks and WCB. We invoice immediately. And we maintain professionalism.
I agree with you that these things happen but regular people can clean well and be successful in the cleaning business. My cleaning education has been personal experience and picking up great tips on TH-cam.
Right. I got a bit irritated but agree with her at the same time.
@@prettypearls26 I agree with her totally. Nothing wrong with someone wanting to make extra $ by cleaning others homes, but you need to do your research and learn how to actually clean etc. I finally gave up on a hired house cleaning for the very reasons she stated.
That good, not everyone can do that.
Thank you for making this video Angela. I am the single parent of a special needs child. I've been home with my child for their first 6 years but now I'm going to go back to work which means I won't have the time to properly clean our home anymore. I will need to hire a House Cleaner to take care of the cleaning responsibilities. Knowing this information will definitely help me choose a better House Cleaner than I would have if I had not watched the video.
Thank you for taking the time to write into the show. I'm so glad my tips can help you find a house cleaner. Good luck with going back to work, I'm routing for you! 🤗
I’m so grateful for all the years that I have been cleaning houses my clients offer me food they even serve me or buy me lunch I am so grateful and blessed for that and I don’t expect them to invite me anything’🙏💖
Thank you for sharing this. It is wonderful when a client offers you food. And that is the key, if they offer it to you that is different than just assuming that it's okay to make yourself at home and take it without being offered it. I love also how grateful you are once they have offered it. 🤗
I worked as a house cleaner for a mom & pop company, no background check, no training, I worked hard, did an honest day's work & no one complained. In fact, one customer raved that she took less asthma medication after I cleaned her house (she had 1 inch of dust on her blinds behind a large piece of furniture I moved to get to the windows). The advice you give is good. It worked out for me but you are right I had no qualifications or training.
Wow, one inch of dust would definitely aggravate asthma and allergies. Thank you for writing in and sharing the story of your time as a house cleaner. I appreciate you watching my video. ❤️
Wow! I don’t even feel right using the clients toilet🤭
Angela Brown yes I agree, being 58 years old and having bore 6 children, cannot imagine being at someone’s house for 3 hours after my morning cup of coffee and holding things up!
That's ridiculous though! 🙄
ugh, same. I don't even like using my own home toilet if it wasn't cleaned that day. I am a stay at home mom about to open my own small residential cleaning business but not before I am licensed, insured, bonded, complete savvy cleaning training, OSHA compliant, have all tools and cleaners, SDS & MSDS, chemical signs down, and all the steps to insure I won't be ONE OF THOSE, house cleaners. lol
Same here!
How can you do anything with a full bladder? I’d rather someone use my bathroom and concentrate on their cleaning than suffer and rush through it.
Just. Wow. Thank goodness for you Angela. 🙏🏻
I appreciate the kind words. Thanks for spending a few minutes of your day with me. :-)
At my last house a neighbor saw I had a house cleaner and asked if she could take over instead. Then she told me she cleaned for a prominent family and told me the stuff they had and how she knew they were having marital troubles because the man’s toothbrush was in the spare bathroom. Didn’t take me long to know I didn’t want my business gossiped about and declined.
Oh boy, talk about lack of confidentiality. Glad you said, “no thank you!”
Omg I never even thought about eating someone's food while on a job! I have been offered many times a coffee or a chocolate bar but always politely refused. To be honest I feel weird even using the loo if I really must but never after I have cleaned it!
I appreciate you watching my video and writing a comment : )
I don't feel bad using the bathroom , its a basic need and especially for women on that time of the month. Just clean it afterwards
Exactly Jennifer!
🤣 totally with you on the bathroom!
@Jennifer I do too! Sometimes, I would bring a friend to help me clean a clients apartment. She would wait until we were fixing to leave and use his bathroom! I told her “I just cleaned that!” She would shrug her shoulders and say but I had to go! I made her clean it again. She doesn’t accompany me any longer.
I have a small cleaning business that I started in 2000 and I agree with everything on your list. I have heard the stories of other cleaning companies....some of the big ones....doing business like this. Let's all be professionals. It is an honor to be able to go into a home and be trusted to do the job that we are paid to do.
You’re absolutely right about the trust issue, people are placing their trust in you in an environment which is precious to them, they are vulnerable in a way as some of these issues are really worrying. It’s good to know there are professionals out there who appreciate the trust placed in them and treat their clients and their homes with respect x
Thank you for sharing your thoughts on this matter. ❤️
Hi Angela,
I have a small cleaning business since 2014, I am glad to watch your videos, thank you!
I wish many house cleaners hear this video!
Some employees have bad habits, but the employer give the rules, periodically need trainer and give education about, how to clean, good behavior, clients privacy, professionalism, etc.
Employees records need be screened, I keep my 👀 nobody eats or drink client’s food, do not bring cell phone inside clients houses, talk just what is necessary for perform the clean etc…
The client pay for cleaning so if the house looks clean, we cleaning everything as in check list. 4
But unfortunately, some homeowners looking just for low rates, so they house is open for bad surprises.
Thank you again!
Nilceia Connolly
Hi Nilceia, you've got some really great points there as well as great business practices. Thanks for sharing those with us here. I appreciate you too. 👏
Thank you for the great advice..many I had not though of even considering..your honesty is deeply appreciated and highly valued.
Thank you, I appreciate that! 👍
Thankyou for sharing this sensible & useful information. It would be good if you can make progress with making house cleaning something treated more on a professional basis & then the cleaners would get treated more as professionals too. House holders & cleaners would enjoy a clear, fair, & mutually respectful relationship.
This is good to know. I’m a private person and don’t air my “dirty laundry” around anyone. I am very uncomfortable being around a house cleaner when doing personal business on the phone. I was taking care of my 94 year old mother. We hade Physical Therapy twice a week.. Occupational therapy twice a week, the home health care nurse three times a week. The housekeeper once a week. The home health CNA twice a week for 4 hours each visit. Also, the head home health care manager once a month or so. I had absolutely no privacy in my own home. This was 10 plus people is my home each week. The number of people varied as time went on but this went on for YEARS. I hated it! It was impossible to have a phone conversation without everyone hearing my business. Everybody gossips. Also, ever week the people varied. I did not know these people most of the time.
Wow, that is a lot of people. Thanks so much for watching the video and leaving a comment.
Thank you for your honesty & integrity!!!
I was a housekeeper for 20+ years. This video is so spot on! My boss wasn't good at screening new employees, and I would witness people doing these kind of things. UNBELIEVABLE!! Great informative video for homeowners. TFS🧹🧺🧽💙👍
Thank you so much for your nice comment and for watching my video. 🤗
Pp no no no
I’m home when they are cleaning.
They never eat or drink anything.
I’ve offered drinks. They never take it. And I never conduct personal calls in front of anyone .
I put all my personal mail away before Anyone comes over.
I’m a very private.
Thank you for your feedback and thanks for watching. 🙂
I really like this video, it has really great advice for all of us. I just shared your channel with a friend who is getting back into the business after years of being out. She just misses it. She moved to another state to be close to her aging parents and decided to go back into business in that state. She will do well because she is really good and follows all of these guidelines that you mentioned as a course of her natural standards.
The gossip advice is huge. I heard a famous lady used to want to talk to famous people's maids and cooks to get the
inside knowledge "dirt" on other people's family!
My friend cleaning lady stole all her expensive jewellery. She had cameras all over except her closet. Cops couldn’t charge her. Beware.
I’m so sorry that happened to your friend.
Wow! I've done this for over 15 years and was professionally trained. I now clean homes, and I am turning clients away because of referrals. I never would even think of eating food, rifling through their documents, or telling their stories to other clients. That's shameful. In fact, I rarely go to the bathroom in my homes, ( unless it's big, and I can't wait) or take a break. I used to not turn on the air, and this is in the South, but now I am older and more confident- and I've had my clients for a long time- so I do. These people are not house cleaners, they are shams, and they degrade a business I love and something I make great money at while providing a valuable service to them. I still clean solo simply because other than my daughter, I could never find anyone with the same work ethic as I have.
Thank you for sharing your story and thanks for watching the video.Sending well wishes and hugs. 🤗🙂
Agree on all points.
To clients: do not boobytrap with unannounced unassembled items you want dusted under. Do not hide pennys to see if the runner in the hall got picked up, or under the candles are still there, or under the chair leg to see if it got moved. Expect a dish of found pennys on the counter. Make sure doors actually lock with the key. Contain pets that "never bite". They do.
LOL. YES! I think you've pretty much said it all. 👏👏👏
I cleaned a regular home recently. I didn't sit down until I had cleaned for over 6 hours, fifteen minutes. That is when my back said it was tired. 🥺 Angela, when do you take breaks?
I do have a motto and i do my job accordingly: "What ever you are working on, do everything with zest, because your work is for the Lord, and HE expects your BEST."
👍
Wow, spot on. We live near CapeTown South Africa and all of the 5 points are true and we have experienced them first hand. After living here for 6 years, we still haven’t found a domestic that full-fills our standard when it comes to cleaning. Worst, if we clean ourselves its better than when she does it. Any advise would be much appreciated. Keep up the excellent work and I benefit a lot from your channel
Thanks for watching and I'm sorry to hear this show pertained to you and your experience with housekeepers/house cleaners. I wish for you a cleaner that takes pride in their work and does a fantastic job for you. 🙏
@@AskAngelaBrown it really IS refreshing to read about someone who does actually still take pride in a job well done. Especially in these current times, when even shopping, eating out, etc. almost anything pertaining to customer service in the area where I live, shows understaffed to the point of self service or form a line. Thank you for giving your clients a clean home to return to if even a similar situation exists there. Thank you for taking time to upload these videos too. As a disabled homeowner, I find them very helpful. Am hopeful that local cleaners will watch them too. Have a wonderful weekend. :)
I had a friend recommend her cleaner so I tried her. This cleaner called my friend from my house while she was "cleaning" and made comments about my "dirty house". I was not happy.
LG incredible
I would'nt call her again. First job, last job at your home.
Revon Tulet WOWZERS!!! That’s awfulllll!!!
LG that’s just plain rude!!
That sux! I would be wary of your friend too if your friend didn't stop her right away.
Angela my house is such a mess I don't even have a space to set up a table to get rid of things. I can't find things and buy more wasting lots of money. As I was working to organize my quilting projects, AKA find the ones I need to work and finish; things started to click. I was in the garage, moved a few things I could to the driveway, set up a throw away box, recycle box, and donate box. Used an empty tote as my table and was able to make a dent in the mess. As I got tired, I was able to put everything away and load the donations in the car. After sitting and having a Coke I took donations to GW I was shocked they don't take or sell Tupperware, so those items had to come back home.
Oh no, I am sorry you couldn’t donate the Tupperware but it sounds like you made a dent in the stuff in your garage. You deserve a pat on the back for that 👏.
You may want to post the Tupperware on Nextdoor. Keep up the good work : )
Thank you!!! I was thinking it’s a cleaning hack video but you open my eyes to these housekeepers and you are right, who knows who we let into our homes.🏡Great Video
Glad you enjoyed it. Thank you for sharing your input and for watching the video!
Excellent. Every contractor should have a checklist as part of the expectation for the client. As far as "I'm not making lunch.", that was funny 😂
I appreciate you watching the show and leaving a comment. 👍
Great video! The only people that should be upset by your video is the ones that don't do the right thing! I love that you are talking about this there were a few things that I didn't consider as we usually hire through a company and assume they have done the background checks etc. I think it's great for you to do this video so everyone like you said can be all above board!
Thanks for watching. Our goal is to shine a light on the cleaning industry and raise awareness and professionalism for cleaners everywhere. 👍
Wow, I wish I had seen this video before I hired a cleaner once last year. I’m a busy single parent that’s also in full time school, so I hired someone once not knowing what to expect. When I asked her for a list of what she cleaned we talked on the phone and she basically shamed me for how dirty my house was and that she wasn’t going to take every single item off a shelf to dust it. Then she proceeded to judge my parenting! It got to a point where I defended myself by saying I have adhd… and it was really just a mess. Anyways, the point of my little rant here was just to say that I appreciate the honesty and integrity and advice in this video. Thank you so much! I just might be comfortable to try and find someone again.
That is so nice of you to say- I'm happy you found it helpful. And thanks for watching. 😊
Amazing! great tips. I'm not a prof cleaner, just a homeowner addicted to your informative videos, but I'm positive my last cleaners would HATE you posting this. Sadly budget made the decision for me, and hired without this knowledge. (I even gave her the list I found via another company. Not sure if she ever used it.) And she would show up with some sketchy characters in her crew. Wish I'd seen this video first.
I've downsized since and do my own cleaning now, but I would highly recommend anyone hiring cleaners view this video. I would've paid extra for this professionalism, expertise and pride in a job well done. Wow. Blown away.
This is a great perspective! I appreciate you taking the time to share your experience and thoughts. :-)
The best thing is learn to clean your own house.
Completely agree! You can have things done your way, clean a bit at a time or the whole house in one day, as needed.
It’s not about knowing how to clean. Some people work all week and don’t want to do it themselves. That’s just one reason.
Most people who have their homes cleaned don't just do it because they don't know how to do it themselves. So many people simply just need the help because they can't do it themselves either for health reasons or for time constraints. I clean my home myself. But once in a while I have been blessed to be able to and clean my bathrooms for me as a extra push to just help me get things done the way I need. It's just Nice to have a little bit of extra help once in a while.
marsbeads Some people work all week and still clean their home because they are a normal person. 😂
@@samanthah9971 LOL, so people who have their house cleaned are abnormal. What a dimwit you are!
Overall, my company is legit. I am not offended. However, rethinking my position on this video. I am glad you did it. Because it will give home owners and businesses ammunition to weed out a business verse a hustler. So I applaud and salute you for a job well done.
Thanks Wayne! I appreciate you reaching out to leave this comment.
I LOVE your videos.....they are SO helpful and I'm very grateful that you share this information. IT's actually helping me to find a housecleaner and budget for it.
Thank you so much for taking the time to write me such a nice comment. Keep me posted on how things go with finding a house cleaner. 🤗
~I had several of these things happen to me!~However, when i fell on hard times & filled in for a housekeeper on vacation, i had to google how to best clean quickly, but i also charged 1/3rd of her price & called myself the Housekeeper for Cheaper~I knew i wasnt on drugs, did not steal, gossip, or be nosy, so it worked out~
Glad it worked out : )
Oh my I didn’t even think about the safely issue that can be involved with hiring a house cleaner. Thank you so much for this information.
Sure, we are here to help. That means no surprises. LOL. Thanks for watching and spending a few minutes of your day here with me. 😀
Hi..Yes it's true 👍 I respect the comments food and things I'm a professional house cleaning service. But some people do it 🙏👍
Yes, you are right. Thanks for watching!
I started working in housekeeping for a resort and then winery etc. Thank you for emphasizing on SOME. And good points hopefully it will help people appreciate the one's worth hiring ... And on a random note eating while cleaning is just nasty and says a lot about someone in general lol I worked for housekeeping and serving so I always got told i was being ocd -ish about stuff cuz I do have ocd... But nah u just don't want to get ppl sick
Kristin, Thanks so much for sharing, I appreciate it. 👍
my housekeeper disappeared one time inexplicably and with no notice or goodbye shortly after she started. she called me the next day to say she had eaten without asking one of the many homemade brownies in the fridge. not knowing it was a super mega strong pot brownie she said she felt weird and realized what happened. she said she sat on a park bench for over five hours until she felt better. she should have asked. she was let go for other reasons.
Thank you for sharing : )
Im a house cleaner. I never go into the refrigerator or mail. Never even go into closets or drawers. My customers love me. And I always assume I'm being watched. As I should. I'm In their home!
Love that! We need more house cleaners like you. Thanks for sharing this and for the inspiration.
Oh my! I cannot imagine eating someone's food or going through their things. I have had someone work with me that did. It made me uncomfortable. I can just imagine being a homeowner that had that happen. This person no longer works with me. I asked that she "keep her nose to herself" twice. After that I was done mixing my name and business with her practices. Excellent advice (as usual)! Love your videos!
Oh wow, it's baffles me how some think that it's ok to do that. I'm glad that you were able to take care of the situation before it got worse. Thank you for taking the time to comment and for watching the video, I appreciate it!
Angela, can you give tips on how to clean a house in a certain amount of time. Or how long should a cleaner stay at a house cleaning.
Routine. I’ve been a house keeper and janitor for over 20 years. I find by starting in the same room, spot every time I know how long it will take, if that makes sense. It keeps me organized in my routine so if a mess arises or I have to spend extra time on something, I know where I can speed it up to take care of the extras.
I agree Routine. I did hotels same way
I love it when our community helps each other out! ❤️
The background thing applies to any service worker who is independent, sometimes it even applies to small businesses. When they're not independent, then at least the agency employing them is in part accountable for anything they do.
Good point, thanks for sharing your input!
I am house cleaner , and I agree with you
Great mind think alike! thanks for watching!
Thank you ,you are a big hep for a lot of people out here trying to make it work for our families and running a business of excellence
You're welcome! And thank you so much for your kind words. I appreciate it! 🤗
I need this job .can any person get me job
I always
-do a mini clean put things away like bills and jewelry.
- feed my house cleaner
- just hired someone that a friend recommended
- I am there while it’s going on
- never argue in front of anyone in general
Wow I never heard spraying the house
👍
I had a house cleaner tell me she had not been told she has to clean the kitchen sink.
Good communication is so important😃
Par for the course. I've been cleaning houses, offices, etc for 20 years. For good cleaners, look for pet hair. Is pet hair still behind doors? Do the white glove test. Run your finger over a dark surface. Does dust come up? Customers need to pay attention to these things. Let neighbors know you have a cleaner coming over. There are lots of ways you can ensure your house will get done properly. I love cleaning. I tell customers up front what I intend to do. Cameras are usually going inside and outside houses. Customers need to just use a little common sense when people come into their house.
Margaret, Thanks so much for watching the show and leaving a comment about how customers can get a good cleaning. Best wishes to you and your business. 😊
I enjoyed this video. I live in a small town located in VA. It is the opposite for me at times. I will explain to them I am licensed, insured, etc. When I give them prices, they will say their last cleaner would accept $50 for a 4 bedroom 3 bathroom house. I am always professional, uniform, checklist, client agreements. Some individuals don't want a company at times, I'm trying and not losing hope.
Stay firm on your prices and continue to do what you do. Don't lose hope. It will all work out. Wishing you lots of continued success.
Angela might be the first English speaking house cleaner I've ever seen.
Really?
@@AskAngelaBrown es verdad
EXCELLENT VIDEO!
Thank you so much, I'm glad you liked it! Did you know all 5 things?
Thank You!
No problem, thanks for watching thr video!
The last house cleaner came every 3 weeks. I see now, that every three weeks is like starting over every time.
But it’s like she tickles the surfaces. Not really cleaning.
A friend of mine loves coming back into her house and saying how it smells clean. Hello for breeze can go along way for me.
I’m so glad I clean my own house now. A little every day goes along way.
I have a very low tolerance for Schmutz (dirt). I couldn’t stand my husband’s dirty interior of his car. So I took it to the car wash and almost detailed it. I’m so happy!
I'm so sorry to hear that the cleaning service didn't do a thorough job. That is disappointing. I'm also thrilled to hear you have a system for cleaning your own home. What an inspiration. Thanks for sharing this. And great job on your hubby's car. I'll bet he is so delighted with the results. 👏👏👏
@@AskAngelaBrown thank you, Angela!
I was IMPressed at how quickly hubby went through the bags of stuff I brought in from the trunk. I told him so,also.
It’s an old car, and I don’t think either of us went through stuff. He had some odd stuff there. I cringed whenever he opened the trunk. I’m the organizer here. It felt so good to clean the car that I tackled the trunk. It all took hours. Got my exercise. Can’t wait till he drives it on Monday.
He is a lot more enthusiastic about cleaning and decluttering than when I started. So, if someone says that their husbands won’t help declutter, they will probably be on board at some point. It makes life so much better
I think we both have too many reusable shopping bags.
I have lived in several different cities and it's quite surprising how many house cleaners, who have been rec'd by a new neighbor or acquaintance, really don't know how to clean. I have chalked it up to the idea that some homeowners have a different expectation of what clean is.
That’s interesting! I appreciate you leaving a comment : )
This video was super. Great info for everyone to think about. 🤔
Thanks so much for watching my video and for taking the time to leave a comment.
Mrs Angela, I am starting my house cleaning business today! Thank you for your great service, Your information is priceless!! Question: I have a bad back but need to get started asap. Can I hire someone to help with the cleaning while still making a profit?
Thank you 💎
I'm cleaning two houses best idea I came up with was to buy a mop I'm a discount store 1.50 in Euros chip as chips does the job brilliant no bending over but clean as a whistle ...spotless.
😳oh my gosh, people do those things ???? I’m speechless !
Lol, yes! 🤷♀️
I love being a house cleaner. Everything is confidential.
YES! This is true. And you can build a business of trust on that. 🙏
@@AskAngelaBrown absolutely
Over here in NY, most of the housekeepers don’t have experience, they bring a friend or sister to help them, even their kids to help them. My friend cleans houses and her coworker did a crap job and she had to pick up the slack.
Oh wow that's unfortunate. I hope that this is not happening anymore.
I completely agree with you Angela.
Thank you for your feedback and thanks for watching. 🙂
@@AskAngelaBrown notticed on house cleaning 360 there no Wisconsin
Angela I'm about to start a houseworks project and I'm learning from your videos, thank you for your advices they are really helping !!
Thank you! I'm do glad that the videos are helpful. Best of luck with your project!
Sorry if someone is hungry, I have no problem with them having lunch.
You are so sweet Vickie, and you have a kind heart. That said, maids are responsible to bring their own food and eat on their own time. Not ransack the clients pantry and eat while they are being paid to clean. :-)
I think it's fine if you've told them or if you've said they can help themselves or you've made them something. Not acceptable to just take it. If they were working in an office and just took someone's lunch, it would not be acceptable, would it? Your home is their place of work, so it's not acceptable. If they suddenly became hungry and asked, I would have no problem with feeding them then.
Omgosh. Is this what goes on?!!! I am baffled!!
Not in all cases. There are some cleaning companies out there who have gone rogue and the purpose of this video is to shine a spotlight on bad behavior and send them a "cut it out" warning from a friend. 👍
Going through drawers , trying on clothes , snooping stealing things, money etc.
None of these things are ever acceptable, especially stealing!! Big NO NO and red flag.
You are great Angela. I think everyone would like to work with someone like you or be friends with. You are so, professional, correct, kind and wise.
I'd take the opportunity to ask you if once is possible that you make a video with ecological and vegan products for cleaning, since now it became more popular to take care of the environment, (finally) I'm wondering what works and what not because the recommendation that I found in youtube aren't from such a professional cleaner like you.
Wishing you all the best. ❤💫
Mari, Thank you for the kind comment. I appreciate you! 😊
I have to be home when someone is in my house. I have a working breed dog that part of his job is to protect me & the house.
For three years I had a "company" come in. I was bedridden so I wasn't able to really check, just give a looksie. They half cleaned everything!
That is the hardest part for me. I'm better at the moment so I'm slowly getting my house back to where I want it. Thanks for your help.
Oh no, it sounds like you had a challenging situation. I'm sorry that happened to you.
Glad that you are feeling better. Thanks for watching the show. 👍
@@AskAngelaBrown Thank you. It's over & I'm still here. That's all that really matters.
@@AskAngelaBrown Thank you for being relatable and informative.
This is a new world to me. I don't know anyone that ever had a house cleaner. But wouldnt you want to be home when they are there?
Hi and welcome! 🙂 Its personal preference- maybe for the first clean you might want to be there but if you feel comfortable not being home, lots are cleaners are ok with this too. You can talk about in the initial walk through. Hope this helps! 😃
After a bad experience I had, one of my interview questions would have to be, “What do you do if you accidentally break something?” The bad experience? I came home to find the sliding mirror door to the closet was cracked at vacuum-cleaner level. Who else would have banged it that hard that close to the floor? Accidents happen; take responsibility.
Smart question - and you always want to make sure your house cleaner is insured so you can make sure those types of situations are resolved. I completely agree, house cleaners should always take responsibility when they make mistakes.
Home security is ever important!!!!
After a surgery, I called The Maids to clean the kitchen and bathrooms in the house. The car pulled in the driveway and 4 women who looked like they did HARD time got out of the car-all tatted up, dirty looking, etc. I didn't even want to answer the door. LAST time I'll call anyone to clean my home.
It's true that house cleaners are not there to put on a fashion show, nor is it common for them to be all glammed up. We do request that they shower in the morning before jobs, pull their hair back, wear deodorant and brush their teeth. Makeup is optional. But good hygiene and a clean and orderly look is common sense if you sell cleaning as your business. Showing up looking the weeds sends an incongruent message. I'm sorry you experienced that and I'm saddened that the house cleaners didn't take better care of their personal image as they most likely are an extension of the brand they work for.
APB...some of my cereal was ET. 😠
I LOVE your posts: excellent advice, perfect background and attire keeps it professional, delivery straight forward, extremely inspirational. ⭐️⭐️⭐️⭐️⭐️
Very good to know I’m learning disability person looking start my own house cleaning service
Thank you for your feedback and thanks for watching. 🙂
Very valid points, Angela! I do bring in customer's mail when I am there. I have even delivered mail to neighbor's homes. Bad Mailmen! This is only done with the greatest detail and sensitivity, especially when customers vacation. I was asked to sign my customers name to checks, I did, and to a Mail Hold form, I signed my name for them. Kind of scary!
No way would I touch a customer's mail other than to bring in a box for them. If they go away, they can have the post office hold it for them. Yikes!
Thanks for leaving a comment. 👍
You are so cute and straight up honest ''and you might just be their next car payment ''😂🤣🚗🛣💚
Hahaha...thank you so much and thanks for watching!
I agree with everything you've said in this video. Thank you.
Glad to know you agree, thanks for watching!