I thought it might be useful to add a small footnote to your video.. you might recall I took delivery of my Ariya is November last year. In the meantime I have run up 20000km. Two weeks ago the charge dropped suddenly for 84 to 0 procent. To cut a long story short, the main traction battery had failures in it. The Ariya is currently offroad and the battery being disassembled by an authorized repair centre. I believe they will need to replace two modules(?). I have also had other less dramatic but spurious errors, one being a general warning that the airbag system was faulty. After two days the error went away, with only tracking information left behind in the logs. Nissan takes all this seriously and are working to resolve the issues.
Hi mate, so sorry to hear this! This is the first instance of a serious problem with Ariya I heard of - all in all it seems to be a well thought out and reliable car in general (a few smaller bugs aside). I just came back from a 4000+Km road trip through the alps, absolutely bringing the Ariya to it's limits (approaching 35000Km now). It preformed flawlessly as always. No power throttling, nothing, despite burning sun, 29°C and driving up the Passo Dello Stelvio and such things. Plus amazing charging speeds, even when charging from 40%SOC, optimal curve up to over 80%. But there always is a slim chance of stuff breaking I guess, and of course it s*cks if it is your car that breaks. I am glad to hear, that Nissan does take it seriously. Please keep us posted how things are going!
@@nissanelectrified9583 Glad to hear your ARIYA is performing well. The latest news is not the best. My local garage provided me with a competent loaner, which I am using while on holiday in Austria. I have, however, been keeping an eye on my ARIYA back home. Although its been moved to a garage that is authorized to carry out repairs on the battery, nothing has happened. From the status of the battery (charge and estimated range) and location I have to assume that no work has been carried out. This seems a worrying given that I was informed the ARIYA was being repaired and I could expect it back in a week. Its been three weeks. I suspect I will just have to wait and see what they tell me when I get home again.
Hm...I know from my garage, that only specialized service centers are able to rebuild a battery. There are specific needs in terms of infrastructure, like a sterile room etc.. Not what you find in a typical workshop. So it's normal that your Ariya has been transfered. I find the estimate of one week until return very weird however. The transport, checkin and diagniostics of your vehicle alone will take about a week. Then, there needs to be a time slot for repairs, there might be parts that need to be ordered and received, stuff has to be figured out (remember that this will be the very first Ariya they work with...last but not least, since Ariya is so new, Nissan will be heavily involved, whatever the service center wants to do, they will get approval from Nissan beforehand. That makes everything slower than it normally would be. So three weeks is the absolute minimum I would assume it takes to fix that battery. Very odd that they would give you such a naive estimate and make you feel like it's taking ages, instead of simply telling you "it'll be a month, but we'll give you a nice loaner for free while you wait". Would have been the much better thing to do. On a general note, these things are very rare with Nissans, so that might be the reason why your local dealer has no concept of how long it takes. In Germany, over the last years there was 1 (yes, ONE) single Leaf that had a faulty cell. That one got company a week ago (I saw it being transportet of the lot and asked the folks at the dealer, thats why I know how things are done in that case). Given the number of Leafes on the street, that really is "nothing". So while it's a pitty that this happened, I am fairly confident, that this is no conceptual issue, but simply bad luck that it's you out of the thousands of Ariyas on the street in Europe that had a faulty cell (at least at this point I am assuming that this is the reason why the battery failed) . That doesn't make it any less aggravating for you, I am well aware, I am just writing this for people reading along, to put things into perspective a bit. My estimate would be, that you'll get your Ariya back in a week or so. If not, something did come up that Nissan wanted to take a closer look at. Talk to your dealer, be very clear that you expect regular updates. Understanding what's going on really helps with the wait. Apart from that, I'd say just try and relax, enjoy the loaner (if possible :D) and maybe ask if they can activate the Nissan sign for free as a compensation when you get the car back ;) Ps.: The Nissan Connect app has been sketchy for me when the car had no internet. I could reload, it would show info, but the info stayed the same. Since the service center needs to cut power to carry out repairs, your car will very likely be offline. It might very well be, that they are working on it right now. Just a thought ;)
Hmmm. My experience with three App has been a bit of a mixed bag. However I know of it can't find the car then it says do. There was a day in between where the entire platform was down, so I couldn't check. However it's back up again and the Ariya is still just sitting there.
Again, that's not necessarily the case. I experienced it exactly as described: Car w/o reception, and the server, instead of saying "car offline" kinda just freezes at the latest set of data. Anywho, important thing is you've got decent transportation until Ariya is fixed and they do a good job of fixing it. As long as it doesn't take half a year, like with the ID4 dude in the states, where the drive unit died and VW simply was not able to repair it, while not being able to provide a new unit, I don't think this is such a dramatic thing. Stuff can break. Important thing is, that it gets fixed for free, and that you stay mobile during the process. I for one would prefer a repair that takes a bit longer and is done decent, opposed to a quick job, which results in having the same issue again and again (also something that can be read from the ID series of cars quite frequently).
I'm traveling right now all over Norway and then Sweden later on, I ONLY use Tesla chargers if I can, even if they are a little out of the way, they are less than half the price to the other suppliers here, We charged ones on a 50kwh charger while walking around a town in eastern Norway, and it was more expensive than last two and a half Tesla charging sessions, same amount of juice each time.
Yes, but Tesla in Germany is not like Tesla in Scandinavia as far as I know. Only 50% of the Superchargers are available for non Tesla drivers in Germany (that is my latest info anyways). Also, Tesla as a company really combines everything that is wrong with modern society and that alone is reason enough for me to boycot anything they do. All in all, the ENBW deal pretty much compares with the Tesla offering, a bit higher monthly rate, a bit lower kWh rate.
@nissanelectrified9583 I do agree about the ethical issues with Tesla, thats why I won't buy a car from them, same goes for Apple, a company I won't spend a single penny on. But when other charging opperators are offering 6-8+ NOK per kwh and Tesla is offering 2-3 NOK, I go for Tesla. Here, every Tesla station is open for all. Last summer, I went to Germany on my Volvo C40, stopped on a MER station, which is a Norwegian company, and the price was over 10 NOK, I haven't used them since.
Completely understandable! We don't have that price gap. Also, over here there is way less "ladestau" at Ionity compared to what I see on Tesla Bjørns videos i.e., and the Aral Pulse Stations are pretty much free all the time.
I thought it might be useful to add a small footnote to your video.. you might recall I took delivery of my Ariya is November last year. In the meantime I have run up 20000km. Two weeks ago the charge dropped suddenly for 84 to 0 procent. To cut a long story short, the main traction battery had failures in it. The Ariya is currently offroad and the battery being disassembled by an authorized repair centre. I believe they will need to replace two modules(?). I have also had other less dramatic but spurious errors, one being a general warning that the airbag system was faulty. After two days the error went away, with only tracking information left behind in the logs. Nissan takes all this seriously and are working to resolve the issues.
Hi mate, so sorry to hear this! This is the first instance of a serious problem with Ariya I heard of - all in all it seems to be a well thought out and reliable car in general (a few smaller bugs aside). I just came back from a 4000+Km road trip through the alps, absolutely bringing the Ariya to it's limits (approaching 35000Km now). It preformed flawlessly as always. No power throttling, nothing, despite burning sun, 29°C and driving up the Passo Dello Stelvio and such things. Plus amazing charging speeds, even when charging from 40%SOC, optimal curve up to over 80%. But there always is a slim chance of stuff breaking I guess, and of course it s*cks if it is your car that breaks. I am glad to hear, that Nissan does take it seriously. Please keep us posted how things are going!
@@nissanelectrified9583 Glad to hear your ARIYA is performing well. The latest news is not the best. My local garage provided me with a competent loaner, which I am using while on holiday in Austria. I have, however, been keeping an eye on my ARIYA back home. Although its been moved to a garage that is authorized to carry out repairs on the battery, nothing has happened. From the status of the battery (charge and estimated range) and location I have to assume that no work has been carried out. This seems a worrying given that I was informed the ARIYA was being repaired and I could expect it back in a week. Its been three weeks. I suspect I will just have to wait and see what they tell me when I get home again.
Hm...I know from my garage, that only specialized service centers are able to rebuild a battery. There are specific needs in terms of infrastructure, like a sterile room etc.. Not what you find in a typical workshop. So it's normal that your Ariya has been transfered. I find the estimate of one week until return very weird however. The transport, checkin and diagniostics of your vehicle alone will take about a week. Then, there needs to be a time slot for repairs, there might be parts that need to be ordered and received, stuff has to be figured out (remember that this will be the very first Ariya they work with...last but not least, since Ariya is so new, Nissan will be heavily involved, whatever the service center wants to do, they will get approval from Nissan beforehand. That makes everything slower than it normally would be. So three weeks is the absolute minimum I would assume it takes to fix that battery. Very odd that they would give you such a naive estimate and make you feel like it's taking ages, instead of simply telling you "it'll be a month, but we'll give you a nice loaner for free while you wait". Would have been the much better thing to do.
On a general note, these things are very rare with Nissans, so that might be the reason why your local dealer has no concept of how long it takes. In Germany, over the last years there was 1 (yes, ONE) single Leaf that had a faulty cell. That one got company a week ago (I saw it being transportet of the lot and asked the folks at the dealer, thats why I know how things are done in that case). Given the number of Leafes on the street, that really is "nothing". So while it's a pitty that this happened, I am fairly confident, that this is no conceptual issue, but simply bad luck that it's you out of the thousands of Ariyas on the street in Europe that had a faulty cell (at least at this point I am assuming that this is the reason why the battery failed) . That doesn't make it any less aggravating for you, I am well aware, I am just writing this for people reading along, to put things into perspective a bit.
My estimate would be, that you'll get your Ariya back in a week or so. If not, something did come up that Nissan wanted to take a closer look at. Talk to your dealer, be very clear that you expect regular updates. Understanding what's going on really helps with the wait. Apart from that, I'd say just try and relax, enjoy the loaner (if possible :D) and maybe ask if they can activate the Nissan sign for free as a compensation when you get the car back ;)
Ps.: The Nissan Connect app has been sketchy for me when the car had no internet. I could reload, it would show info, but the info stayed the same. Since the service center needs to cut power to carry out repairs, your car will very likely be offline. It might very well be, that they are working on it right now. Just a thought ;)
Hmmm. My experience with three App has been a bit of a mixed bag. However I know of it can't find the car then it says do. There was a day in between where the entire platform was down, so I couldn't check. However it's back up again and the Ariya is still just sitting there.
Again, that's not necessarily the case. I experienced it exactly as described: Car w/o reception, and the server, instead of saying "car offline" kinda just freezes at the latest set of data. Anywho, important thing is you've got decent transportation until Ariya is fixed and they do a good job of fixing it. As long as it doesn't take half a year, like with the ID4 dude in the states, where the drive unit died and VW simply was not able to repair it, while not being able to provide a new unit, I don't think this is such a dramatic thing. Stuff can break. Important thing is, that it gets fixed for free, and that you stay mobile during the process. I for one would prefer a repair that takes a bit longer and is done decent, opposed to a quick job, which results in having the same issue again and again (also something that can be read from the ID series of cars quite frequently).
I'm traveling right now all over Norway and then Sweden later on, I ONLY use Tesla chargers if I can, even if they are a little out of the way, they are less than half the price to the other suppliers here, We charged ones on a 50kwh charger while walking around a town in eastern Norway, and it was more expensive than last two and a half Tesla charging sessions, same amount of juice each time.
Yes, but Tesla in Germany is not like Tesla in Scandinavia as far as I know. Only 50% of the Superchargers are available for non Tesla drivers in Germany (that is my latest info anyways). Also, Tesla as a company really combines everything that is wrong with modern society and that alone is reason enough for me to boycot anything they do. All in all, the ENBW deal pretty much compares with the Tesla offering, a bit higher monthly rate, a bit lower kWh rate.
@nissanelectrified9583 I do agree about the ethical issues with Tesla, thats why I won't buy a car from them, same goes for Apple, a company I won't spend a single penny on. But when other charging opperators are offering 6-8+ NOK per kwh and Tesla is offering 2-3 NOK, I go for Tesla. Here, every Tesla station is open for all. Last summer, I went to Germany on my Volvo C40, stopped on a MER station, which is a Norwegian company, and the price was over 10 NOK, I haven't used them since.
Completely understandable! We don't have that price gap. Also, over here there is way less "ladestau" at Ionity compared to what I see on Tesla Bjørns videos i.e., and the Aral Pulse Stations are pretty much free all the time.