Not knocking the new Tundra, but I bought the 2021 Tundra Limited until the 2022 Tundra has been out a few years. In other words, I'll let all the bugs and kinks and other issues get worked out before I buy one.
This is the smartest thing to do! I waited for ages to get my 3rd gen Tacoma and I absolutely LOVE my 2020. Toyota is pretty good at fixing all of the annoying stuff eventually.
I don’t think the average consumer would get that same response from Toyota. My whole family is a Toyota Lexus family. Because of the quality and they are the least expensive to keep. I’m going to hang on to my 2020 tundra for a while. I love it.
@@marvingonzalez6345 I had Ford, Dodge and Chevy for years. They failed me ALL the time. Toyota owner for nine years now and ALL my problems went away. No vehicle is perfect but Toyota is the closest.
Perhaps they wouldn’t, but…if they had video proof of a critical engineering or manufacturing flaw, I wouldn’t be surprised if they did. Flying a few engineers across the country and filling a tank of gas on one truck is a lot cheaper than a recall involving tens of thousands of vehicles a few months later. It just makes good business sense.
True story, my 2013 tundra (camburg long travel suspension) had an issue with the steering rack shifting side to side.. I took it into my local Toyota and they claimed it was not under warranty which they did not prove(moss-magnesson warranty act) so I contacted Toyota headquarters and notified them of my issue, 3 days later I met with 2 engineers who diagnosed and repaired my worn steering rack bushings within about 45 minutes and sent me on my way... Toyota goes above and beyond for everyone
Well said Tim. In my books, service is everything. That helps so much. People can accept issues but if a dealership or manufacture digs into a resolution and solves it. It makes all the difference in the world. Good to hear.
That’s why I love Toyota! It’s part of Toyota’s culture to “go and see” and investigate the issues. With 38 years with Toyota I’ve witnessed it many times. Thank you for sharing Tim.
@@Cooldibs if you live near one of their sites or plants, just start calling and emailing anyone you can asking to have your info passed along to someone that can help. No guarantees it'll be a paid gig, but can get your foot in the door or your name out there for when you graduate. Just be persistent and (at times) stubborn if they initially say no.
@@dannyluelee Even Volkswagen is forced to fix issues. If they don't, they are held liable under consumer protection laws. What's more, their reputation will dinged by an angry costumer who will endlessly cry about how they mistreated. Really, I've owned both Toyotas and Volkswagens, and both have had problems that were fixed the exact same way. There's no difference.
My sienna was no longer under warranty, I told dealer about door not closing when it hits a certain point. Dealership couldn't find issue but several weeks later, I got a letter from Toyota corporate under customer satisfaction or something for me to go to dealership for free replacement of hinges. The dealership ordered and painted hinges. No more door issues. Guess someone figured it out after I left the dealer? Ok thx! Lol I don't know how others are but so far Toyota's customer service had been great for me.
First, Tim, you have THE BEST real-world reviews so far on this truck, BY A LONG SHOT!!!! Great work!!! Second, I’m impressed with the response from Toyota, for sure, but I wonder if the response would be the same for the average joe with no TH-cam channel, no voice, no contact with the chief engineer, etc. It’s honestly surprising that there have so many bumps in the road with this brand new truck so far. Maybe it’s an aberration, but it’s quite surprising for this brand and quite disappointing
If the average purchasing Toyota customer has an issue they are not flying 5 engineers out to check on it. But they did and will for these so that the entire brand is ready and prepared for when we take ours in for similar issues. Is it a design flaw unnoticed or a one off like he said. I don’t need them to come see me personally but glad to know they are facing the issue/issues to move forward. Much better response than I got for some woes on my current GMC pickup.
@@tv-ke4lx This truck has been in development FOREVER. It should have been about a 2016 or 2017 year update. So IMO - these bugs should have been worked out over the extra 5 years that it sat before coming to market.
Tim, you are a good person by heart. your story only gave your experience and did not influence me to buy or not be buy this truck. You are a good story teller.
Thanks Tim, That's why I think I will keep my 2015 Tundra with TRD supercharger and 225k original miles that puts out 600 hp with some modifications. That's Toyota reliable & no tech's required.
I bought 3 first year model cars, and never again. I am a slow learner, but at least I have learned. Good luck to those that want to have the latest and the greatest.
I had an issue with my 2019 Tundra after it had been serviced. Turns out one of the technicians had left a clip off of something. As a result of this little issue I stalled four hours from home late in the evening. Toyota towed the truck, arranged a rental as I was carrying a bunch of food for our business, fixed my truck and brought it to me. They actually insisted on paying for my meals and all other expenses that were not a result of this issue. Very impressed with Toyota Canada in this case.
I love it when a company is truly passionate about putting out a quality product. That speaks volumes. I mean even half as much attention would have been satisfactory but they needed to see this and address it immediately! To me this type of customer service adds value to the product. Another good reason to buy a Toyota!
Getting a new vehicle and having that problem - its a mental thing when something like that goes bad. Its a major purchase. You covered it great - appreciate the numerous videos and detail of what is going on.
Just an FYI, you can disengage the touch unlock door option be pressing the lock button and hold, then the unlock button trice at the same time . This disables the door fob/ touch handle option . Also protects against a thief steeling your key fob code .
I find this concerning because the avg Joe on the street won’t get the same VIP treatment. I’m concerned that with all the changes from the engine to technology in the interior that this truck won’t be as reliable as other Toyota vehicles.
I think it will be eventually, but it will take five years or so to get all the kinks out. Just see how long it took for to get Sync working, great now but it took a decade.
Im a window tinter and Ive seen that door lock problem before. The cable is not seated properly behind the door panel. Take it back to the dealer and it should be a quick fix. If you’re like me I would just do it myself. Toyota likes to have a screw behind the cover on the door handle and one to two screws around the mid level of the panel. Possibly one showing and one after you pop off the window switch. Good luck
The interviews I have seen with the engineers talking about this truck shows me they are excited and proud of the Tundra and they themselves take it personal when something goes wrong cause they worked so hard on it. It's still their baby and they want it to be perfect!
I purchased a 2020 limited and None of doors shut without almost slamming them and I took mine in and it was a waste of time. The cabin vent is not large enough and it need another one on the passenger side but Toyota did nothing for this issue
@@greatcornholio5541 experiences are like assholes. Everyone has one but only some peoples stink. I had nothing but problems with my 2019 Tacoma and most of it was build quality issues. Windows not seated properly, door trim falling off, a failed wheel bearing at 5k miles. I bought it brand new.
@@greatcornholio5541 oh really? I had no idea. U were talking about Toyotas spotless record of reliability. I had a 2005 Tacoma that went 180k no issues. I had a 2014 tundra, 260k no issues. The brand new truck I bought was full of bugs. Just sayin. U can blow Toyota all day but the reality is that every manufacturer has recalls and issues. All of them. We have 2 Chevy 3/4 tons that are both around 200k with only 1 replaced trans at 160k and that was due to constant towing. I’m currently in an F250 and so far so good. This whole “this brand is better because” shit is just dumb and shows u haven’t owned enough vehicles to know this happens to all of them at some point
I'm glad you had a great experience with Toyota. Before I start, I am a Toyota fan. Bought my wife a 2020 Camry SE brand new in May of 2020. About a year later, her driver's side window gets stuck open and won't close. Car sat with window open all day while she was at work. We took it in to the dealership and they had us leave it. A few hours later, they call us and tell us it is fixed. Window moves up and down but extremely slow and wobbles front to back as it moves and is loose when half way up. All Toyota did was shove stuck window back in the window run and lubed the run. Refuses to recognize that window is obviously loose in the run. It now requires regular lube on the window run as it still intermittently gets stuck, still wobbles going up and down and still loose when about half way up. Thanks for nothing Toyota! Will try another dealership but may have to trash them in consumer reports. Our family generally had great luck with Tacomas and 4runners but we had a Camry in the late 90s that ate a like 4 quarts of oil per 3k miles. Toyota can't seem to make a Camry work for us! Really disappointed with our 2020 Camry SE and the "fix" we got at the dealership. Very frustrating thing to deal with and and even more frustrating "fix" for a brand new car. Jiffy lube type push you out of the door service.
Until you can take the Truck in: 1) Default system the door automatically locks the truck in 30 secs. 2) You can go in and change the settings and turn off the auto lock when you put it in drive 3) Use the key that’s in the fob to lock the driver door. 4) That dealership will call and find out what’s wrong This video could be about 5 minutes long
Toyota's aren't perfect, but what has always impressed me over the last 30 years of owning them, is Toyota steps up when its needed. The stuff they have done over the years ( like the Tacoma frame replacement), I have never seen the other manufactures go above and beyond like Toyota does.
They replaced the frames due to a class action lawsuit, not because they wanted to do right by their customers. It was also necessary to keep the reputation of having a reliable vehicle. If all of the their trucks were in the junkyard with rotted frames they would lose that reputation and lose sales.
Toyota pissed off a lot of people with their rust issues, they replaced frames on certain year trucks and other years that had frames rotted they were denied. So the owners junked their trucks only to Toyota expand the frame replacement program. This went on for years. So Toyota puts money first and customers second and only expanded frame replacement because of customer complaint pressure.
I’ve had Toyota’s and have had issues, don’t think for a second that Toyota would bend over backwards for an average Joe. This response is strictly due to your TH-cam channel and didn’t want bad publicity on a new launch.
I bought 2022 Toyota Tundra 1794 3weeks ago. I drove for week and in dealership for service for 2weeks already. Engine shut off while driving for 3 times. Something is very wrong with this new Toyota.
I'm fascinated that they mobilized so quickly to meet at your dealership. To me, that says they were unable to replicate it on trucks at the plant or at R&D. You may be the lucky guy who had the first case of it happening on a 22! Glad you got it resolved and thanks for sharing
I wonder if they were influenced by this being posted on a site with lots of views? And wonder if they'd sent out a team if it was an everyday joe who didn't do reviews on TH-cam?
I have a 2023 Platinum, it’s literally a month old. 31 days today. I’ve had 3 issues. 1. The anti collision system disabled itself. 2. I was about 5/8 of a tank, and it reset the entire odometer and went to full. 3. The anti collision system went off line again. Dealer were able to solve the anti collision system, the gas tank thing they are waiting for it to happen again.
Hopefully the decision to bypass some quality control to meet demand and cope with shortages won't bite them in the butt. It would really be a shame if they lose that trust. Pretty outstanding how they handled the situation. As you mentioned, it's in their best interest to get to the bottom of the issue as quickly as possible but it doesn't mean that they had to.
I have a 2019 Tundra and the front passenger seat plastic cover mounting bracket by the seat switches broke. Vehicle is still under warranty for another few months. My dealership REFUSED to fix the problem and insinuated that I intentionally caused the damage. I am retired and my wife is the only individual that has sat in the front passenger seat. I will never buy another Toyota from my dealership and was looking to replace my wife's 2010 4runner at the time. Not anymore. I contacted Toyota directly and they rubber stamped the Stealerships opinion ! Great job Toyota. I always take my vehicles to the dealership for service, no more.
I've done Toyota/Lexus parts for 25 years, yes there are some issues once in a while but they are fabulous and jumping in and fixing the problem. I've worked at Ford and GM stores as well and let me tell you there is no comparison.
common senses, the more techy these vehicles become and MORE expensive, the more problems they will have is true all the time. I for one am outruling the 2022 tundra, at least for a LONG while, simply because an apples to apples SR5 double cab is 5K more to get 2022 vs. 2021 taking me out of my price range to purchase new ever again. Thanks Toyota for finally putting the average consumer of vehicles, more so the Tundra, out of most folks comfort zone. Price increases year after year go up say 800 bucks or so. Not too many folks paychecks go up that much year after year, if ever.
Glad it worked out for you Tim! Like you said Toyota wanted to make sure this wasnt a prevalent issue on the production line. Seemed like an easy fix and I bet very few others will have similar experiences because you were able to communicate this to corporate so early on.
Wish they cared that much about their Tacomas and the regular non journalist customers who have said something is wrong with the 6 speed AT Tacomas but hey that’s ok. Glad all is well Tim.
How this story had been without you being a TH-camr with more than 64k subscribers and having videos with more than 8k views in less than two hours of being posted like this one? Had Toyota reacted the same way they did with you? 🤔
21 years ago, I bought a 2000 Camry LE with power door locks. The driver side door would intermittently not lock, or would lock partially. The problem was the plastic bezel around the door lock button. All I did was to remove the door lock bezel and used some sand paper to enlarge the opening for the lock button! 21 years later, it looks like you still had a similar problem, made worse by all that electronics that the modern truck has!
So, I hope you're ready to admit now that it's a bad idea to buy a first year model. Previous you were insistent that it is not. Looks like you got the Bill Gates version of Toyota Tundra: full of bugs, needs a software update once a week
Outstanding job on chasing down that issue and an awesome fix! I don't think that I could get that kind of response from any company, let alone Toyota but I'm so glad that you did.
Neat.... Toyota responded to someone who plunked down a large amount of money for a brand new truck that wasn't performing as it should. I'd be much more impressed it you hadn't had to make this video about this issue. Lets be real. Paying $65k+ for a brand new truck, you shouldn't have stupid issues like this come up within a week of ownership. Don't get me wrong; I love Toyota vehicles. My last three vehicles have been a Tacoma DC, an 80 Series LC and my current Tundra. All three have been bulletproof (knock on wood). That said, stupid stuff like locks malfunctioning should have never made it out of the assembly QC area, much less the dealership. Let's hope that your issue is an anomaly and that there are no other issues waiting to surface with the new Tundra. I want to be a big cheerleader for Toyota but with the current prices, I will definitely call a problem a problem. Here's hoping you never have another issue with your 2022 Tundra and it is the boringly dependant truck we have all come to expect from Toyota.
Precisely. Door locks malfunctioning is a safety issue and I'd bet they were all over this bcuz they know NHTSA would be involved in point 5. Should've never made it past inspection.
That huge Camry grill would have enough to keep me away but this electrical gremlin will definitely keep me away. Never buy the first retool year, let them work the bugs out first. Toyota only sent reps out because they knew your cameras were rolling and they also know the dealership would not be able to fix it. I've had LOTS of Toyota problems and a rep never came to me....ever, but I don't have a youtube channel either. js
Yes and the fact that lock freaking out for lack of a better term, I can see how that might cause wiring etc. to heat up. They acted fast, good on them.
Reminds me of what they did when the Lexus brand was launched in the USA and they had a recall in 1989. 8000 vehicles had already been sold (Lexus LS400). You had a Toyota/Lexus experience. Back then they were also washing the car and filling its tank up with gas while performing the recall, and sending a mechanic to the homes of owners that lived 100 miles or more from a Lexus dealership.
Listening to another truck owner, it sounds like Toyota's quick response to you may be due to you being a major TH-cam reviewer, and them having a lot to lose. This other truck owner had turbo issues around 300 miles, and Toyota's response was the opposite.
The question I have for you tim would I gotten the same service you received since I don’t have the same contact you have I think it would be a different story for me
This reminds me of stories I've heard of when Lexus was launched and how serious the Lexus engineers were about addressing every single issue customers would bring up. In 2005, when I brought my new Tacoma in for an oil change, the technician came out and said they noticed the valve cover needing to be replaced and if I could give them a few hours they'd do it for free, which they did. (It wasn't even leaking bad, yet, he just knew it would soon.)
Good to hear everything when well, so the next time I should need service work done at my local dealer can I (drop your name)?? Probably a good thing for Toyota that this happened to you so they can get this squared away.. Not sure they would react to the same problem with any Joe Scmow, but maybe so…Looking forward to your next video. Minor issues are better than major ones…
Precisely. This comment section is FULL of people assuming every customer with issues will be treated with this level of care and it's just not realistic.
Appreciate your videos on the new Tundra I am currently in the process of purchasing one myself. My 2014 f150 is just driving me crazy with repairs. I purchased it new had regular maintenance only has 90,000 miles and it pisses me off!! Therefore Toyota here I come!! I hope this 2022 Tundra limited doesn’t disappoint
Glad to hear Toyota was on top of it!! Can you ask mike swears why the engine and transmission tuning on the Tacoma sucks? So many Tacoma owners spend 350-400 bucks to get aftermarket tunes like KDMAX to make decently driveable on the street.
@@Pickuptrucktalk That's because - honestly, he should be replaced. He's living with his head in the sand. I know he's a nice guy. But he's basically cratering the Tacoma. And the new tundra is a 2017 era update in 2022. No one want's to say it, but Toyota needs a new head of engineering for the USA market trucks. No one drives the new tacoma and likes it. We have one. Transmission tune is HORRIBLE. And I also have an RX350 with the same transmission gearing and the tune is great. Toyota corporate already has a proper tune for the transmission in a comparable weight vehicle with the same engine. Even towing - literally - the RX is a better tow vehicle for a small camper because the transmission tune is so much better and it has 4.40 diff ratio vs 3.91 in the Taco. I do appreciate your videos though. And I'm probably going to end up buying the new tundra despite it being already out of date compared to the market generally. Just for Toyota's manufacturing processes and reliability. But I think I'm generally in the majority here of toyota fans who feel pretty let down by the lack of advancement in the new Tundra. No PHEV? No hybrid external charging capacity or power options like the Ford PB? Even the Sienna has that option.
@@MrJcjet Buy the Ford; quality and durability is just as good, and it sure looks better than this "Aztec" from Toyota, that doesn't even have tow hooks available. .
@@rayrussell6258 I learned the hard way. I bought a powerstroke f250 in January. I sold it in November. It was broke down about 4 of those 10 mo. Shortest time I've ever owned a vehicle. Ford is off my list for a while. But that's not an excuse for Toyota benchmarking a 2015 f150. And our Tacoma is bulletproof so far, but it's not enjoyable to drive because of the transmission and engine combo. It's really terrible towing. 5k RPMs all the way! But I guess it does actually get there.. eventually. Can't say that for my f250.
I'm in Florida and I bought a SR5 TRD sport premium package and I'm waiting for it. They told me it's being built and I won't get it until February because I wanted a completely blacked out truck I Love the video and the info it helps me a lot to make sure I make the right decision.
I bought a ‘99 Tacoma new. In 2009 it was experiencing bad frame rust. Like flaking pasty dough. Clearly a defect. And it was a great truck otherwise. I was devastated. But because I kept it immaculate (out of pride of ownership) they gave me 1.5x Blue Book Value. I got a $16k check for a 10 year old truck that I paid just about $20k for new. Toyota stood behind me 100%. I took that $16k check and bought an ‘09 Corolla and just recently that car turned 185,000 miles and I sold it for $7k in this crazy market. I sold it in one day. That car, like the Tacoma, never failed me. And so I love Toyota. But I’m not pleased with all the Tundra glitz. I miss the Tundra with minimal electronic gizmos. I don’t need them. And boy I wish they would build us a true 3/4 ton.
I don't think this speaks to Toyota service, because no real person is getting that kind of treatment. However, it does speak to Toyota's commitment to the new Tundra, which does speak volumes. They want to get ahead of any issues and solve them early, which is outstanding, especially with seeing how other manufactures are handling build quality issues. This is why people have faith in Toyota/Lexus products, there is a lesson here for others.
In the end ,if your patient they will fix it , I’m on my 3rd radio in my 18 tundra out of warranty under goodwill . They did come through it just takes forever.
At my old job, we hired a Toyota guy (ex Toyota? I can’t remember) to help streamline some of our manufacturing and it was fascinating. It’s in Toyotas best interest to find and fix any and all defects as fast as possible. When someone finds something like this, the supplier could already have made 10 or 10,000+ of these parts and just as many installed on the line already. Super cool to hear about this experience! Thanks for sharing.
I bought a 2007 first year brand new. Limp mode . Emissions problem right out the gate. Be patient. They fixed it . Now i have 325000 on it very happy 2nd rearend
It's a rare video I watch from beginning to end. This is one of them. Very entertaining story. Ford's attitude to their rusty diffs pissed me off. Toyota's response to the lock issue was amazing. This video is the tipping point where I have now decided to buy a 22 Tundra.
That’s my takeaway. They want to know and fix the issue rather than slap a band aid on something or pretend it doesn’t exist. Can’t wait to take possession of mine. Any day now.
@@GeorgeSawtooth after you’ve driven what the big three have to offer as well as a Toyota, you’ll see why Toyota reigns supreme when it comes to quality.
Tim. I'm from Kansas and grew up around Dodge City. There is a Starbucks there. C'mon man...lol. Seriously though, good to hear Toyota is taking things seriously. I've had the best experience with Toyota from a customer care standpoint when compared to all the other car brands I've had.
Tim you are like The Tundra hub on TH-cam right now. I keep getting people coming from your videos to my Tundra walk around asking if I know about these issues and the lower fuel economy you clocked and on and on and on and I’m sitting here laughing like “Yes, I know because I’m subscribed to Tim too!” 😂
Tim flexing his Toyota contacts! Just kidding..glad they took care of you and were all in figuring it out so it’s not a systemic issue going forward. Hope they have all the bugs worked out by 2025 and get tow hooks by then!
they still cant fix my 2020 TRD Pro Tundra - Radio.. and static and completely freaking out randomly.. the only issue with your experience is we would not of gotten the treatment you did.. and you know that's a fact.. But awesome someone like you is on that has a voice
This is what I LOVE about Toyota. Sure, Tim has a relationship with folks that influenced the speed and veracity of the response, but they did it because they care about it. I’ve had great experiences with Toyota on my Tacoma when things went wrong. They even took care of something outside of warranty when I asked simply because they felt it was the right thing to do.
Hi Tim, Next time you talk to the Toyota engineers, please see if you can find out anything about the plan for dealer installed two hooks/front recovery points. Thx
Thanks for posting these videos. You helped me make a decision to go get my deposit back and cancel my order on a new Tundra. I'll just keep my 2017 Nissan Titan for another year until Toyota works all the bugs out.
Thanks for the video. The new Tundra is having numerous issues. Very frustrating. Prior to now, the Tundra is the only US made Toyota I would (and have) buy. But now I’m back to Japan built only.
Do know if anyone Else had the problem that you were having will they still get the same response that you get from dealerships be updated on issues with the new tundra how do you think they’ll handle that
You are a high exposure guy. Of course Toyota is all over it. I half way expected them to bring you a new truck. This is not the way things go for the average consumer. I've been driving a Toyota since 1986 and I haven't found them quite so responsive.
This is awesome to hear and yet no surprise to me. I've had nothing but great experiences with Toyotas customer service in general. This is one of the many aspects that sets Toyota apart from a lot of the others. I've owned 2 Tacomas and both have been amazing products. My 07 had almost 300k on it with almost zero issues. And my current 2015 is at almost 200k, and the only thing that I can tell is finally needing attention is my Catalytic converter just starting to make a rattling noise, so maybe the beginning of its end. Typical wear and tear. They make quality vehicles built to last. And they obviously want to keep it that way. Props to them for their perseverance, in a world full of greedy manufacturers hell bent on profit. Long live durability!
Purchased a 22 Tundra Platinum December 31st. SRS AIRBAG MALFUNCTION warning light comes on randomly. Finally had the chance to drive to dealer while it was on. They told me I'll have to drop it off next week and get a loaner as they need to remove the front driver and rear seat to analyze the issue. Love the truck still but frustrated. Also very disappointed with the mileage. Averaging 14.3 mpg driving well in town. Maybe 16.7 on the highway. Only at 1500 miles on odometer currently.
Hi Tim: I wonder if the 2022 model will allow you to shut off the keyless entry / door handle 'switch' just like my 2020 does.. On the key fob, hold down lock and hit unlock twice.... It disables the keyless entry and locks the truck.
FYI most manufactures have the fob inside beep, in your setup you should be able to control what door unlock, ford does, also the touch code pad on fords work cool too. Yours has gremlins wait for the turbos…
Well it sounds like it was handled properly, nip it in the bud. I don't really like that it happened in the first place, Toyota shouldn't have these problems. And for the infotainment system, I truly hope that they can update the system to properly fix the issues without hardware changes but rather with over the air fixes.
Any car or truck that is the first model year of a complete redesign from the ground up is going to have little issues that come up. Especially one of the very first vehicles off the production line. Even Toyota is not exempt from this phenomenon.
@@CarShopping101 An issue such as the door looks should never make it past inspection. Mike Sweers was all over this bcuz door locks are a safety issue and he knows the feds (NHTSA) could be involved.
@@rebelcitysports1outlook713 Brand new vehicles break. Dealerships employ mechanics that make a good living fixing brand new vehicles. My father is a Toyota master mechanic who worked for a dealership for many many years. Don't be that guy.
Toyota seems to be serious about making this truck as trouble free as possible. They’re also serious about their reputation for rock solid reliability!
Dude I’m so happy I order a tundra. I work fixing million dollar x ray rooms. They have issue from day one sometimes, it happens. What makes the difference is the importance Toyota puts in quality. I love my 2022 Camry, you can just tell it’s well built
I'm happy with the way Toyota handled this incident but if these little gremlins keep popping up I almost wish they would have pushed the completion date out just a little longer to make sure the Toyota reliability we all know and love was there.
@@philipparana9225 @ Continuing to lose market share to the big three is a driving force also. The outgoing Tundra was an antique and should have been replaced long ago.
It's been 15 years! How much longer could they push it out? I mean it was getting to the point that you could get classic license plates for a current model truck.
@@philipparana9225 BS, suppliers were determined far in advance of Biden's election. This is not anything at all related to supply chain! Toyota quality has always been fictitious word of mouth; they are just now getting caught being not better than anyone else's products, and they have to go out on find and fix expeditions like this.
that's cool to hear. it reminds me of what Lexus did when they first launched the LS400 back in the day with the cruise control issue. 1 of 8000 cars had an issue with the cruise control but they were proactive and recalled all 8000 that were sold at the time. full tank of fuel, washed and delivered back to the dealer. kind of hard to replicate that type of service nowaways with a mainstream brand, but pleased to hear that they took that issue pretty seriously.
I bought a first year 2007 Tundra Crewmax limited. The top of the line model. Within 750 miles the transmission and torque converter started going bad. To this day Toyotas response to the failure was to replace the transmission with a rebuilt unit! I was livid. They said because this issue was widespread all the new transmissions were used up and a rebuilt was the only thing available. I just bit my lip and accepted the rebuilt unit. Not a good start to my Toyota relationship. I didn't get the level of service that you received. They might as well of put in a trans from a junkyard wreck. I still have the truck but am looking at other makes besides Toyota. My top trim truck was over 45k back in 07. I didn't receive Toyotas supposed superior service from corporate.
I currently own a 2021 tundra crewmax 4×4 and just talked to dealer about 2022. I think I'll wait until Toyota takes care of the problems with the 2022.
You really think this is typical response?? your absolutely right, your “connections” because of the publicity are the ONLY reason you got this. If I drove my truck doing this to my local dealership they would keep it all day and then give it back to me saying “sorry can’t find anything wrong” No corporate person would be involved. Don’t anyone think for a second any “normal” person would get this. For an example of this, ask any 5.7 owner who has a leaking head how much Toyota cares about normal people…
Love the channel. Door actuator was a problem in last gen tundra. Also the new tundra is a new redesign but not the door lock system 🤣 techs at your dealership could have fixed you up easy. Thanks again for the great channel
Case of some brands give a high priority to fixing issues, especially new production issues. As an engineer (electrical not automotive) it isn't unusual to go to a customer to triage problems with first production units. In this case, finding the root cause quickly is paramount when they are building upwards to a 1000 per day. Sadly other brands have a history of sweeping issues under the proverbial rug.
Unfortunately we common folk don't even have a way to write to Toyota anymore. They removed the ability to write to them from their website. I've had four Tundras which were all great except for my current one. I've had multiple wear problems that I never had before. I'm afraid they are turning into just another manufacturer that doesn't care about their customers long term.
Great information. You could have explained it in 4 minutes. Thanks for working out the kinks for those of us who wait a year or two to buy a new model.
Not knocking the new Tundra, but I bought the 2021 Tundra Limited until the 2022 Tundra has been out a few years. In other words, I'll let all the bugs and kinks and other issues get worked out before I buy one.
This is the smartest thing to do!
I waited for ages to get my 3rd gen Tacoma and I absolutely LOVE my 2020. Toyota is pretty good at fixing all of the annoying stuff eventually.
I don’t think the average consumer would get that same response from Toyota. My whole family is a Toyota Lexus family. Because of the quality and they are the least expensive to keep. I’m going to hang on to my 2020 tundra for a while. I love it.
Exactly, only cause of his platform
Plus the new one no longer has the front split bench seating option.
Try something else and you'll see that toyo 💩 is just advertising and brainwashing people
@@marvingonzalez6345 I had Ford, Dodge and Chevy for years. They failed me ALL the time. Toyota owner for nine years now and ALL my problems went away. No vehicle is perfect but Toyota is the closest.
Perhaps they wouldn’t, but…if they had video proof of a critical engineering or manufacturing flaw, I wouldn’t be surprised if they did. Flying a few engineers across the country and filling a tank of gas on one truck is a lot cheaper than a recall involving tens of thousands of vehicles a few months later. It just makes good business sense.
True story, my 2013 tundra (camburg long travel suspension) had an issue with the steering rack shifting side to side.. I took it into my local Toyota and they claimed it was not under warranty which they did not prove(moss-magnesson warranty act) so I contacted Toyota headquarters and notified them of my issue, 3 days later I met with 2 engineers who diagnosed and repaired my worn steering rack bushings within about 45 minutes and sent me on my way... Toyota goes above and beyond for everyone
Well said Tim. In my books, service is everything. That helps so much. People can accept issues but if a dealership or manufacture digs into a resolution and solves it. It makes all the difference in the world. Good to hear.
its the same thing they did with the TRX bro..
@@RAM-KINGOFTRUCKS congratulations “bro”!! Your comment would be a tad bit more exciting, had this been a RAM video….
That’s why I love Toyota! It’s part of Toyota’s culture to “go and see” and investigate the issues. With 38 years with Toyota I’ve witnessed it many times. Thank you for sharing Tim.
I’m in my senior year of college and have been trying to get a co-op or internship, could you help me out?
@@Cooldibs if you live near one of their sites or plants, just start calling and emailing anyone you can asking to have your info passed along to someone that can help. No guarantees it'll be a paid gig, but can get your foot in the door or your name out there for when you graduate. Just be persistent and (at times) stubborn if they initially say no.
What company doesn't “go and see” issues and just ignores them? None. They all have problems, and they're all required to correct the problems by law.
@@AkioWasRight Volkswagen lol
@@dannyluelee Even Volkswagen is forced to fix issues. If they don't, they are held liable under consumer protection laws. What's more, their reputation will dinged by an angry costumer who will endlessly cry about how they mistreated.
Really, I've owned both Toyotas and Volkswagens, and both have had problems that were fixed the exact same way. There's no difference.
My sienna was no longer under warranty, I told dealer about door not closing when it hits a certain point. Dealership couldn't find issue but several weeks later, I got a letter from Toyota corporate under customer satisfaction or something for me to go to dealership for free replacement of hinges. The dealership ordered and painted hinges. No more door issues. Guess someone figured it out after I left the dealer? Ok thx! Lol
I don't know how others are but so far Toyota's customer service had been great for me.
First, Tim, you have THE BEST real-world reviews so far on this truck, BY A LONG SHOT!!!! Great work!!!
Second, I’m impressed with the response from Toyota, for sure, but I wonder if the response would be the same for the average joe with no TH-cam channel, no voice, no contact with the chief engineer, etc. It’s honestly surprising that there have so many bumps in the road with this brand new truck so far. Maybe it’s an aberration, but it’s quite surprising for this brand and quite disappointing
Nothing new with a completely new product
Happens with every brand year after year
As stated, it’s all about how the dealer handles it
If the average purchasing Toyota customer has an issue they are not flying 5 engineers out to check on it. But they did and will for these so that the entire brand is ready and prepared for when we take ours in for similar issues. Is it a design flaw unnoticed or a one off like he said. I don’t need them to come see me personally but glad to know they are facing the issue/issues to move forward. Much better response than I got for some woes on my current GMC pickup.
I agree
Nice to see real reviews from someone
Thanks tim!
@@tv-ke4lx This truck has been in development FOREVER. It should have been about a 2016 or 2017 year update. So IMO - these bugs should have been worked out over the extra 5 years that it sat before coming to market.
Tim, you are a good person by heart. your story only gave your experience and did not influence me to buy or not be buy this truck. You are a good story teller.
Thanks Tim,
That's why I think I will keep my 2015 Tundra with TRD supercharger and 225k original miles that puts out 600 hp with some modifications. That's Toyota reliable & no tech's required.
I bought 3 first year model cars, and never again. I am a slow learner, but at least I have learned. Good luck to those that want to have the latest and the greatest.
I had an issue with my 2019 Tundra after it had been serviced. Turns out one of the technicians had left a clip off of something. As a result of this little issue I stalled four hours from home late in the evening. Toyota towed the truck, arranged a rental as I was carrying a bunch of food for our business, fixed my truck and brought it to me. They actually insisted on paying for my meals and all other expenses that were not a result of this issue. Very impressed with Toyota Canada in this case.
I love it when a company is truly passionate about putting out a quality product. That speaks volumes. I mean even half as much attention would have been satisfactory but they needed to see this and address it immediately! To me this type of customer service adds value to the product. Another good reason to buy a Toyota!
Plus they’ll be addressing this with the supplier, which should eliminate future problems.
Would others get this same service? Very doubtful.
Getting a new vehicle and having that problem - its a mental thing when something like that goes bad. Its a major purchase. You covered it great - appreciate the numerous videos and detail of what is going on.
Just an FYI, you can disengage the touch unlock door option be pressing the lock button and hold, then the unlock button trice at the same time . This disables the door fob/ touch handle option . Also protects against a thief steeling your key fob code .
I find this concerning because the avg Joe on the street won’t get the same VIP treatment. I’m concerned that with all the changes from the engine to technology in the interior that this truck won’t be as reliable as other Toyota vehicles.
I think it will be eventually, but it will take five years or so to get all the kinks out. Just see how long it took for to get Sync working, great now but it took a decade.
Im a window tinter and Ive seen that door lock problem before. The cable is not seated properly behind the door panel. Take it back to the dealer and it should be a quick fix. If you’re like me I would just do it myself. Toyota likes to have a screw behind the cover on the door handle and one to two screws around the mid level of the panel. Possibly one showing and one after you pop off the window switch. Good luck
The interviews I have seen with the engineers talking about this truck shows me they are excited and proud of the Tundra and they themselves take it personal when something goes wrong cause they worked so hard on it. It's still their baby and they want it to be perfect!
It's too bad the grille looks like chelsea clinton's mouth
Every single car ever made had overly excited engineers
I purchased a 2020 limited and None of doors shut without almost slamming them and I took mine in and it was a waste of time. The cabin vent is not large enough and it need another one on the passenger side but Toyota did nothing for this issue
@@greatcornholio5541 experiences are like assholes. Everyone has one but only some peoples stink. I had nothing but problems with my 2019 Tacoma and most of it was build quality issues. Windows not seated properly, door trim falling off, a failed wheel bearing at 5k miles. I bought it brand new.
@@greatcornholio5541 oh really? I had no idea. U were talking about Toyotas spotless record of reliability. I had a 2005 Tacoma that went 180k no issues. I had a 2014 tundra, 260k no issues. The brand new truck I bought was full of bugs. Just sayin. U can blow Toyota all day but the reality is that every manufacturer has recalls and issues. All of them. We have 2 Chevy 3/4 tons that are both around 200k with only 1 replaced trans at 160k and that was due to constant towing. I’m currently in an F250 and so far so good. This whole “this brand is better because” shit is just dumb and shows u haven’t owned enough vehicles to know this happens to all of them at some point
I'm glad you had a great experience with Toyota. Before I start, I am a Toyota fan.
Bought my wife a 2020 Camry SE brand new in May of 2020. About a year later, her driver's side window gets stuck open and won't close. Car sat with window open all day while she was at work. We took it in to the dealership and they had us leave it. A few hours later, they call us and tell us it is fixed. Window moves up and down but extremely slow and wobbles front to back as it moves and is loose when half way up. All Toyota did was shove stuck window back in the window run and lubed the run. Refuses to recognize that window is obviously loose in the run. It now requires regular lube on the window run as it still intermittently gets stuck, still wobbles going up and down and still loose when about half way up. Thanks for nothing Toyota! Will try another dealership but may have to trash them in consumer reports. Our family generally had great luck with Tacomas and 4runners but we had a Camry in the late 90s that ate a like 4 quarts of oil per 3k miles. Toyota can't seem to make a Camry work for us! Really disappointed with our 2020 Camry SE and the "fix" we got at the dealership.
Very frustrating thing to deal with and and even more frustrating "fix" for a brand new car. Jiffy lube type push you out of the door service.
The correct chips will be installed by the dealer in a few months when they get unloaded from the container ship.
Until you can take the Truck in:
1) Default system the door automatically locks the truck in 30 secs.
2) You can go in and change the settings and turn off the auto lock when you put it in drive
3) Use the key that’s in the fob to lock the driver door.
4) That dealership will call and find out what’s wrong
This video could be about 5 minutes long
Toyota's aren't perfect, but what has always impressed me over the last 30 years of owning them, is Toyota steps up when its needed.
The stuff they have done over the years ( like the Tacoma frame replacement), I have never seen the other manufactures go above and beyond like Toyota does.
Well said!!!
Unfortunately gotta leave toyota behind, because I need a bigger HD truck. When will they build HD trucks?
@@thetruthyes doubtful you'll ever see one, just doesnt make financial sense for them to enter that market when it's dominated by Ford, Ram and GM.
They replaced the frames due to a class action lawsuit, not because they wanted to do right by their customers. It was also necessary to keep the reputation of having a reliable vehicle. If all of the their trucks were in the junkyard with rotted frames they would lose that reputation and lose sales.
Toyota pissed off a lot of people with their rust issues, they replaced frames on certain year trucks and other years that had frames rotted they were denied. So the owners junked their trucks only to Toyota expand the frame replacement program. This went on for years. So Toyota puts money first and customers second and only expanded frame replacement because of customer complaint pressure.
I’ve had Toyota’s and have had issues, don’t think for a second that Toyota would bend over backwards for an average Joe. This response is strictly due to your TH-cam channel and didn’t want bad publicity on a new launch.
So with the beehive of engineers checking every square inch of the truck....What about the steering wheel that doesn't heat?
guess they missed that.
I didn’t talk to them personally, but you can guess they know my issue with it.
I bought 2022 Toyota Tundra 1794 3weeks ago.
I drove for week and in dealership for service for 2weeks already.
Engine shut off while driving for 3 times.
Something is very wrong with this new Toyota.
I'm fascinated that they mobilized so quickly to meet at your dealership. To me, that says they were unable to replicate it on trucks at the plant or at R&D. You may be the lucky guy who had the first case of it happening on a 22! Glad you got it resolved and thanks for sharing
I wonder if they were influenced by this being posted on a site with lots of views? And wonder if they'd sent out a team if it was an everyday joe who didn't do reviews on TH-cam?
I can replicate that on my 2002 and Toyota knows nothing about fixing it wo $600 in actuators
I have a 2023 Platinum, it’s literally a month old. 31 days today. I’ve had 3 issues.
1. The anti collision system disabled itself.
2. I was about 5/8 of a tank, and it reset the entire odometer and went to full.
3. The anti collision system went off line again.
Dealer were able to solve the anti collision system, the gas tank thing they are waiting for it to happen again.
Hopefully the decision to bypass some quality control to meet demand and cope with shortages won't bite them in the butt. It would really be a shame if they lose that trust.
Pretty outstanding how they handled the situation. As you mentioned, it's in their best interest to get to the bottom of the issue as quickly as possible but it doesn't mean that they had to.
I read that same article. This won't end well for big T.
Also read this article.
I have a 2019 Tundra and the front passenger seat plastic cover mounting bracket by the seat switches broke. Vehicle is still under warranty for another few months. My dealership REFUSED to fix the problem and insinuated that I intentionally caused the damage. I am retired and my wife is the only individual that has sat in the front passenger seat. I will never buy another Toyota from my dealership and was looking to replace my wife's 2010 4runner at the time. Not anymore. I contacted Toyota directly and they rubber stamped the Stealerships opinion ! Great job Toyota. I always take my vehicles to the dealership for service, no more.
I've done Toyota/Lexus parts for 25 years, yes there are some issues once in a while but they are fabulous and jumping in and fixing the problem. I've worked at Ford and GM stores as well and let me tell you there is no comparison.
@OJDUDE burst in for? I've had two Toyotas and know a few others that have. Never had any brake issues and never had any sticking gas pedals.
Sticking gas pedal is false information spread by the same people that said about Russia collusion.
@OJDUDE sticking gas pedal was because the floor mats were installed incorrectly.
@@korndawggy1801 Talk to the relatives of the dead family who had sudden unintended acceleration in the Lexus
@@ltunedkc Is that your opinion or your informed fact?
common senses, the more techy these vehicles become and MORE expensive, the more problems they will have is true all the time. I for one am outruling the 2022 tundra, at least for a LONG while, simply because an apples to apples SR5 double cab is 5K more to get 2022 vs. 2021 taking me out of my price range to purchase new ever again. Thanks Toyota for finally putting the average consumer of vehicles, more so the Tundra, out of most folks comfort zone. Price increases year after year go up say 800 bucks or so. Not too many folks paychecks go up that much year after year, if ever.
Glad it worked out for you Tim! Like you said Toyota wanted to make sure this wasnt a prevalent issue on the production line. Seemed like an easy fix and I bet very few others will have similar experiences because you were able to communicate this to corporate so early on.
Wish they cared that much about their Tacomas and the regular non journalist customers who have said something is wrong with the 6 speed AT Tacomas but hey that’s ok. Glad all is well Tim.
How this story had been without you being a TH-camr with more than 64k subscribers and having videos with more than 8k views in less than two hours of being posted like this one? Had Toyota reacted the same way they did with you? 🤔
21 years ago, I bought a 2000 Camry LE with power door locks. The driver side door would intermittently not lock, or would lock partially. The problem was the plastic bezel around the door lock button. All I did was to remove the door lock bezel and used some sand paper to enlarge the opening for the lock button! 21 years later, it looks like you still had a similar problem, made worse by all that electronics that the modern truck has!
So, I hope you're ready to admit now that it's a bad idea to buy a first year model. Previous you were insistent that it is not. Looks like you got the Bill Gates version of Toyota Tundra: full of bugs, needs a software update once a week
Outstanding job on chasing down that issue and an awesome fix! I don't think that I could get that kind of response from any company, let alone Toyota but I'm so glad that you did.
Neat.... Toyota responded to someone who plunked down a large amount of money for a brand new truck that wasn't performing as it should. I'd be much more impressed it you hadn't had to make this video about this issue. Lets be real. Paying $65k+ for a brand new truck, you shouldn't have stupid issues like this come up within a week of ownership. Don't get me wrong; I love Toyota vehicles. My last three vehicles have been a Tacoma DC, an 80 Series LC and my current Tundra. All three have been bulletproof (knock on wood). That said, stupid stuff like locks malfunctioning should have never made it out of the assembly QC area, much less the dealership.
Let's hope that your issue is an anomaly and that there are no other issues waiting to surface with the new Tundra. I want to be a big cheerleader for Toyota but with the current prices, I will definitely call a problem a problem. Here's hoping you never have another issue with your 2022 Tundra and it is the boringly dependant truck we have all come to expect from Toyota.
Precisely. Door locks malfunctioning is a safety issue and I'd bet they were all over this bcuz they know NHTSA would be involved in point 5. Should've never made it past inspection.
The average person will not get this level of care let’s be real.
Great video
That huge Camry grill would have enough to keep me away but this electrical gremlin will definitely keep me away. Never buy the first retool year, let them work the bugs out first.
Toyota only sent reps out because they knew your cameras were rolling and they also know the dealership would not be able to fix it.
I've had LOTS of Toyota problems and a rep never came to me....ever, but I don't have a youtube channel either. js
You tell 'em, Warren. Your comment is absolutely spot on.
Toyota's response is likely due to how new the Tundra is, and you being one of the first owners of the truck.
Yes and the fact that lock freaking out for lack of a better term, I can see how that might cause wiring etc. to heat up. They acted fast, good on them.
Did you say anything about the heated steering wheel?
I didn’t meet with the team but you can bet they watched my video. So they are well aware of the issue.
@@Pickuptrucktalk
Please let us know if you get any feedback on it. Thanks!
Reminds me of what they did when the Lexus brand was launched in the USA and they had a recall in 1989. 8000 vehicles had already been sold (Lexus LS400). You had a Toyota/Lexus experience. Back then they were also washing the car and filling its tank up with gas while performing the recall, and sending a mechanic to the homes of owners that lived 100 miles or more from a Lexus dealership.
Thanks for the information Tim. I will wait for year 2 or 3 after all the bugs are taken care of. Currently own 07 Tundra crewmax with 90,000 miles
...or perhaps skip this generation all together
@@marckruse2181 I'd keep the 2007.
The 2022 won't be making it 300 or 400k like the 2007v-8
Listening to another truck owner, it sounds like Toyota's quick response to you may be due to you being a major TH-cam reviewer, and them having a lot to lose. This other truck owner had turbo issues around 300 miles, and Toyota's response was the opposite.
The question I have for you tim would I gotten the same service you received since I don’t have the same contact you have I think it would be a different story for me
exactly. The one's who have the mass media power to talk good or bad about a company, will always get treated like a king.
Even if it is an intermittent problem,. It is a problem. Thanks for the information. TMMTX Quality Inspection Manager.
Always the first year of any car generation will be full of problems people should wait a year or two until most of problems get fixed
This reminds me of stories I've heard of when Lexus was launched and how serious the Lexus engineers were about addressing every single issue customers would bring up. In 2005, when I brought my new Tacoma in for an oil change, the technician came out and said they noticed the valve cover needing to be replaced and if I could give them a few hours they'd do it for free, which they did. (It wasn't even leaking bad, yet, he just knew it would soon.)
They Probably saw a tsb on it and the dealer got $$$$ for the job. Like the cracked Tacoma frames.
Dude, this is my favorite video! I'm in toyota after, and you make it this tundra look real....
Thank you....
Toyota is the Best !!!
Good to hear everything when well, so the next time I should need service work done at my local dealer can I (drop your name)?? Probably a good thing for Toyota that this happened to you so they can get this squared away.. Not sure they would react to the same problem with any Joe Scmow, but maybe so…Looking forward to your next video. Minor issues are better than major ones…
Precisely. This comment section is FULL of people assuming every customer with issues will be treated with this level of care and it's just not realistic.
Appreciate your videos on the new Tundra I am currently in the process of purchasing one myself. My 2014 f150 is just driving me crazy with repairs. I purchased it new had regular maintenance only has 90,000 miles and it pisses me off!! Therefore Toyota here I come!! I hope this 2022 Tundra limited doesn’t disappoint
Glad to hear Toyota was on top of it!! Can you ask mike swears why the engine and transmission tuning on the Tacoma sucks? So many Tacoma owners spend 350-400 bucks to get aftermarket tunes like KDMAX to make decently driveable on the street.
We’ve spoken on it and he doesn’t see it the same way you and I do.
@@Pickuptrucktalk thanks! At least the Tacoma has good resale value. I’ll probably trade mine in for a F150 in a few months.
@@Pickuptrucktalk That's because - honestly, he should be replaced. He's living with his head in the sand. I know he's a nice guy. But he's basically cratering the Tacoma. And the new tundra is a 2017 era update in 2022. No one want's to say it, but Toyota needs a new head of engineering for the USA market trucks. No one drives the new tacoma and likes it. We have one. Transmission tune is HORRIBLE. And I also have an RX350 with the same transmission gearing and the tune is great. Toyota corporate already has a proper tune for the transmission in a comparable weight vehicle with the same engine. Even towing - literally - the RX is a better tow vehicle for a small camper because the transmission tune is so much better and it has 4.40 diff ratio vs 3.91 in the Taco.
I do appreciate your videos though. And I'm probably going to end up buying the new tundra despite it being already out of date compared to the market generally. Just for Toyota's manufacturing processes and reliability. But I think I'm generally in the majority here of toyota fans who feel pretty let down by the lack of advancement in the new Tundra. No PHEV? No hybrid external charging capacity or power options like the Ford PB? Even the Sienna has that option.
@@MrJcjet Buy the Ford; quality and durability is just as good, and it sure looks better than this "Aztec" from Toyota, that doesn't even have tow hooks available. .
@@rayrussell6258 I learned the hard way. I bought a powerstroke f250 in January. I sold it in November. It was broke down about 4 of those 10 mo. Shortest time I've ever owned a vehicle. Ford is off my list for a while.
But that's not an excuse for Toyota benchmarking a 2015 f150. And our Tacoma is bulletproof so far, but it's not enjoyable to drive because of the transmission and engine combo. It's really terrible towing. 5k RPMs all the way! But I guess it does actually get there.. eventually. Can't say that for my f250.
I'm in Florida and I bought a SR5 TRD sport premium package and I'm waiting for it. They told me it's being built and I won't get it until February because I wanted a completely blacked out truck I Love the video and the info it helps me a lot to make sure I make the right decision.
I bought a ‘99 Tacoma new. In 2009 it was experiencing bad frame rust. Like flaking pasty dough. Clearly a defect. And it was a great truck otherwise. I was devastated. But because I kept it immaculate (out of pride of ownership) they gave me 1.5x Blue Book Value. I got a $16k check for a 10 year old truck that I paid just about $20k for new. Toyota stood behind me 100%. I took that $16k check and bought an ‘09 Corolla and just recently that car turned 185,000 miles and I sold it for $7k in this crazy market. I sold it in one day. That car, like the Tacoma, never failed me. And so I love Toyota. But I’m not pleased with all the Tundra glitz. I miss the Tundra with minimal electronic gizmos. I don’t need them. And boy I wish they would build us a true 3/4 ton.
I don't think this speaks to Toyota service, because no real person is getting that kind of treatment. However, it does speak to Toyota's commitment to the new Tundra, which does speak volumes. They want to get ahead of any issues and solve them early, which is outstanding, especially with seeing how other manufactures are handling build quality issues. This is why people have faith in Toyota/Lexus products, there is a lesson here for others.
Great to hear about Toyota’s response! When the Chief Engineer sends this kind of emails, people start flying fast 😀😀
Yes, they failed to do the job right, so to save their professional positions, they had to make it look good on youtube.
In the end ,if your patient they will fix it , I’m on my 3rd radio in my 18 tundra out of warranty under goodwill . They did come through it just takes forever.
At my old job, we hired a Toyota guy (ex Toyota? I can’t remember) to help streamline some of our manufacturing and it was fascinating. It’s in Toyotas best interest to find and fix any and all defects as fast as possible. When someone finds something like this, the supplier could already have made 10 or 10,000+ of these parts and just as many installed on the line already. Super cool to hear about this experience! Thanks for sharing.
I bought a 2007 first year brand new. Limp mode . Emissions problem right out the gate. Be patient. They fixed it . Now i have 325000 on it very happy 2nd rearend
It's a rare video I watch from beginning to end. This is one of them. Very entertaining story.
Ford's attitude to their rusty diffs pissed me off. Toyota's response to the lock issue was amazing.
This video is the tipping point where I have now decided to buy a 22 Tundra.
That’s my takeaway. They want to know and fix the issue rather than slap a band aid on something or pretend it doesn’t exist. Can’t wait to take possession of mine. Any day now.
Toyota sheeple.
You'll catch on George. Wise people spend money wisely.
@@GeorgeSawtooth after you’ve driven what the big three have to offer as well as a Toyota, you’ll see why Toyota reigns supreme when it comes to quality.
The comment section is filled with Toyota bots.
Tim. I'm from Kansas and grew up around Dodge City. There is a Starbucks there. C'mon man...lol. Seriously though, good to hear Toyota is taking things seriously. I've had the best experience with Toyota from a customer care standpoint when compared to all the other car brands I've had.
Good experience to share. If only Toyota went this far with all the rusting frame issues on the Tacoma.
they did.......i guess you missed it
@@billw8476 lol no they didn’t
Tim you are like The Tundra hub on TH-cam right now. I keep getting people coming from your videos to my Tundra walk around asking if I know about these issues and the lower fuel economy you clocked and on and on and on and I’m sitting here laughing like “Yes, I know because I’m subscribed to Tim too!” 😂
Tim flexing his Toyota contacts! Just kidding..glad they took care of you and were all in figuring it out so it’s not a systemic issue going forward. Hope they have all the bugs worked out by 2025 and get tow hooks by then!
they still cant fix my 2020 TRD Pro Tundra - Radio.. and static and completely freaking out randomly.. the only issue with your experience is we would not of gotten the treatment you did.. and you know that's a fact.. But awesome someone like you is on that has a voice
This is what I LOVE about Toyota. Sure, Tim has a relationship with folks that influenced the speed and veracity of the response, but they did it because they care about it. I’ve had great experiences with Toyota on my Tacoma when things went wrong. They even took care of something outside of warranty when I asked simply because they felt it was the right thing to do.
Hi Tim, Next time you talk to the Toyota engineers, please see if you can find out anything about the plan for dealer installed two hooks/front recovery points. Thx
Thanks very much Tim …. Excellent work ! I put my order for a limited trim two weeks ago and I’m happy to hear Toyota is doing the right thing!
Thanks for posting these videos. You helped me make a decision to go get my deposit back and cancel my order on a new Tundra. I'll just keep my 2017 Nissan Titan for another year until Toyota works all the bugs out.
Thanks for the video. The new Tundra is having numerous issues. Very frustrating. Prior to now, the Tundra is the only US made Toyota I would (and have) buy. But now I’m back to Japan built only.
Do know if anyone Else had the problem that you were having will they still get the same response that you get from dealerships be updated on issues with the new tundra how do you think they’ll handle that
You are a high exposure guy. Of course Toyota is all over it. I half way expected them to bring you a new truck. This is not the way things go for the average consumer. I've been driving a Toyota since 1986 and I haven't found them quite so responsive.
Once again "real" world experiences
This is awesome to hear and yet no surprise to me. I've had nothing but great experiences with Toyotas customer service in general. This is one of the many aspects that sets Toyota apart from a lot of the others. I've owned 2 Tacomas and both have been amazing products. My 07 had almost 300k on it with almost zero issues. And my current 2015 is at almost 200k, and the only thing that I can tell is finally needing attention is my Catalytic converter just starting to make a rattling noise, so maybe the beginning of its end. Typical wear and tear. They make quality vehicles built to last. And they obviously want to keep it that way. Props to them for their perseverance, in a world full of greedy manufacturers hell bent on profit. Long live durability!
What about the heated steering wheel?
Never did talk with them personally, however, you can bet they watched my video on it.
Purchased a 22 Tundra Platinum December 31st. SRS AIRBAG MALFUNCTION warning light comes on randomly. Finally had the chance to drive to dealer while it was on. They told me I'll have to drop it off next week and get a loaner as they need to remove the front driver and rear seat to analyze the issue. Love the truck still but frustrated. Also very disappointed with the mileage. Averaging 14.3 mpg driving well in town. Maybe 16.7 on the highway. Only at 1500 miles on odometer currently.
Bet you if it was my truck wouldn’t had been the same response!!! Guess you gotta have a big TH-cam following!
Hi Tim: I wonder if the 2022 model will allow you to shut off the keyless entry / door handle 'switch' just like my 2020 does.. On the key fob, hold down lock and hit unlock twice.... It disables the keyless entry and locks the truck.
Thanks for the update. Did you ask about the heated steering wheel not getting warm enough?
I never actually talked to the engineers personally. However, you can bet your butt they are watching my videos.
@@Pickuptrucktalk Hoping my 1794 comes in this week with no issues.
Definitely glad they addressed the issue, I own a 2021 Tacoma and I couldn't be more happy with my purchase
That is soo awesome that they fixed everything that fast im glad I will be in good hands when I get the new toyota tundra
FYI most manufactures have the fob inside beep, in your setup you should be able to control what door unlock, ford does, also the touch code pad on fords work cool too.
Yours has gremlins wait for the turbos…
Great costumer service , what’s not to like ! Actions speak loader than words ! Good job Toyota 👍
And you think your treatment would be the same? Tim has a popular TH-cam channel with thousands of readers............ put two and two together Jimmy
Well it sounds like it was handled properly, nip it in the bud. I don't really like that it happened in the first place, Toyota shouldn't have these problems. And for the infotainment system, I truly hope that they can update the system to properly fix the issues without hardware changes but rather with over the air fixes.
Any car or truck that is the first model year of a complete redesign from the ground up is going to have little issues that come up. Especially one of the very first vehicles off the production line. Even Toyota is not exempt from this phenomenon.
if they can "fix" your car over the air, they can f it up too lol.
@@CarShopping101 An issue such as the door looks should never make it past inspection. Mike Sweers was all over this bcuz door locks are a safety issue and he knows the feds (NHTSA) could be involved.
@@rebelcitysports1outlook713
Brand new vehicles break. Dealerships employ mechanics that make a good living fixing brand new vehicles. My father is a Toyota master mechanic who worked for a dealership for many many years. Don't be that guy.
Kudos to Team Toyota getting on top of this problem. Thanks Tim!
Toyota seems to be serious about making this truck as trouble free as possible. They’re also serious about their reputation for rock solid reliability!
From the different videos I’ve seen so far I’ll keep my 2021.
Smart man.
Dude I’m so happy I order a tundra. I work fixing million dollar x ray rooms. They have issue from day one sometimes, it happens. What makes the difference is the importance Toyota puts in quality. I love my 2022 Camry, you can just tell it’s well built
I'm happy with the way Toyota handled this incident but if these little gremlins keep popping up I almost wish they would have pushed the completion date out just a little longer to make sure the Toyota reliability we all know and love was there.
Lots of supply issues have led to using other than usual oem for some parts, this can lead to problems like this.
@@philipparana9225 @ Continuing to lose market share to the big three is a driving force also. The outgoing Tundra was an antique and should have been replaced long ago.
It's been 15 years! How much longer could they push it out? I mean it was getting to the point that you could get classic license plates for a current model truck.
@@philipparana9225 BS, suppliers were determined far in advance of Biden's election. This is not anything at all related to supply chain!
Toyota quality has always been fictitious word of mouth; they are just now getting caught being not better than anyone else's products, and they have to go out on find and fix expeditions like this.
that's cool to hear. it reminds me of what Lexus did when they first launched the LS400 back in the day with the cruise control issue. 1 of 8000 cars had an issue with the cruise control but they were proactive and recalled all 8000 that were sold at the time. full tank of fuel, washed and delivered back to the dealer. kind of hard to replicate that type of service nowaways with a mainstream brand, but pleased to hear that they took that issue pretty seriously.
I bought a first year 2007 Tundra Crewmax limited. The top of the line model. Within 750 miles the transmission and torque converter started going bad. To this day Toyotas response to the failure was to replace the transmission with a rebuilt unit! I was livid. They said because this issue was widespread all the new transmissions were used up and a rebuilt was the only thing available. I just bit my lip and accepted the rebuilt unit. Not a good start to my Toyota relationship. I didn't get the level of service that you received. They might as well of put in a trans from a junkyard wreck. I still have the truck but am looking at other makes besides Toyota. My top trim truck was over 45k back in 07. I didn't receive Toyotas supposed superior service from corporate.
I Hate when people say "well the Problem is SMALL" the thing is when u buy Something New it should have ZERO PROBLEMS🤨🤨
Nothing made by mankind is prefect. The key to a great product is customer service following a problem. I give Toyota 5 stars for their efforts.
I currently own a 2021 tundra crewmax 4×4 and just talked to dealer about 2022. I think I'll wait until Toyota takes care of the problems with the 2022.
You really think this is typical response?? your absolutely right, your “connections” because of the publicity are the ONLY reason you got this. If I drove my truck doing this to my local dealership they would keep it all day and then give it back to me saying “sorry can’t find anything wrong” No corporate person would be involved. Don’t anyone think for a second any “normal” person would get this. For an example of this, ask any 5.7 owner who has a leaking head how much Toyota cares about normal people…
Bingo. Very atypical response.
Went through similar issue with the wife's RAV4 doors wouldn't unlock once she was in it! Toyoda flew a tech from Japan to figure it out.
Love the channel.
Door actuator was a problem in last gen tundra.
Also the new tundra is a new redesign but not the door lock system 🤣 techs at your dealership could have fixed you up easy.
Thanks again for the great channel
Exactly what I was thinking he was not giving them enough credit. Toyota likes to do things the same throughout their lineup.
That’s a pretty incredible response! You would NEVER get anything close to that with Ram.
Use your brain
Case of some brands give a high priority to fixing issues, especially new production issues. As an engineer (electrical not automotive) it isn't unusual to go to a customer to triage problems with first production units. In this case, finding the root cause quickly is paramount when they are building upwards to a 1000 per day.
Sadly other brands have a history of sweeping issues under the proverbial rug.
Unfortunately we common folk don't even have a way to write to Toyota anymore. They removed the ability to write to them from their website. I've had four Tundras which were all great except for my current one. I've had multiple wear problems that I never had before. I'm afraid they are turning into just another manufacturer that doesn't care about their customers long term.
Great information. You could have explained it in 4 minutes. Thanks for working out the kinks for those of us who wait a year or two to buy a new model.
LOL! I thought the same thing! 4 minute story crammed in a 20 minute video. LOL!
@@daem3n Yeah, not trying to break balls but get to the point already.... it's like listening to my wife.
All the more reason one doesn't need all the electronics or or control modules. What does it really get you over a VW beetle? :)