There's a reason why a long motor was not available in Australia or even in Japan. The reason is that there are thousands of these motors blowing up and Toyota can't build replacements fast enough. The reason why the Berri dealer took months to diagnose a 2 minute failure is because they knew damn well they couldn't get an engine allocated for months. So they played the customer for a fool with their "bad fuel", new injectors, new pump bullsh*t to buy time. Bloody disgraceful. Once the engine was allocated, Jamie became a miracle worker, but up till then he did bloody nothing.
Abysmal AF! People shouldn’t feel bad just showing up at the dealer unannounced as well. You bought an expensive rig that broke down too early. If anything dealer should be fukcing responsible. That 6 weeks diagnosis was due to stupid fukcien apprentices and lazy AF senior mechanics. It’s a super power to tell the truth nowadays! I would’ve been flipping tables at the dealer have they treated me that way. ACCC would be on the line too.
Blew my 2019 Everest up last year at Townesville, towed to Ford dealership, they drove me straght to the hire car company, picked up a new Everest. Car was diagnosed the next day. New engine ordered, it took 7 weeks for them to receive the engine. All up about 8 weeks. Ford also paid my accomodation and called me with regular updates.
So what was the issue with the engine? Could it be that it failed because of the standard thin spec oil is not suitable for: towing and/or off-road and/or hot conditions with usual length oil drain intervals? Glad to hear Ford looked after you though. That’s fantastic and how it should be. I hope we can all learn from these failures to minimise them happening.
@@neilwisnewski7013 As mentioned above, likely not incompetence but stringing the customer along for 4 months and now he is praising them rather than how could you not identify this clearly in the first day, is nobody there an actual mechanic?
And cutting open all the filters with the proper tool and not a hack saw. First thing we were taught as an apprentice. And inspecting the oil in a jar with a torch for visible shiny bits
Not good enough! Diagnosis should have taken a day in the workshop and the fact it was just serviced, means there was an easy determination of liability. Toyota has lost the plot on quality and the solution should have mean a new engine to be supplied . Fix time should have been about 2 weeks! Testing fuel is a big buck passing and bullshit exercise in warranty avoidance and probably as much as the dealer as a stethoscope would have pinpointed the noise and dropping the oil should have been done on day one! My opinion as a former workshop manager. So sorry for your bad experiences!
@@robertjohnston3658 Agreed.....I have a yard full of old Toyotas (5 of). They do not want to know me so I do everything myself & source parts from the aftermarket.. Won't be buying another one.
Hats off that you are this calm, I would have exploded. Four months is absolutely ridiculous and unacceptable. Month and a half mucking around with fuel lab testing?? What a joke! Enjoy your trip!
The car companies love the fuel contamination argument because it gets them off the hook. That was the excuse they used with crappy 3L engines in the Patrol.
I just commented with the same thoughts. Next level incompetence to just throw parts at it without even proper diagnosis. Even from the video sound it would be one of the first things to chedk
@@Spoonfed78 My bet is they did not throw a single part at it - they knew immediately what the failure was, and put the stalling bullshit into motion until they were allocated a replacement engine, when magically Jamie became the hero, even though he was silent up till then.
Yet look at the mile long line of muppets falling over themselves to throw big wads of cash at Toyota dealers to get into a 300 or 250 LC that are already showing issues of shitting themselves bigtime. People just don't learn. And where is the ACCC - otherwise known deservedly as "The Sleeping Giant"?
I think you’ve been very generous and patient with the dealer. That’s just wrong how long that took to diagnose. It’s good once the service manager finally got on the case they gave you some service.
I would have been there everyday and escalated from there. This was virtually new car. Totally unacceptable that it took so long for "Jamie" to own the issue.
That Dealer should be closed, shocking service for such a simple problem, any half decent mechanic could have worked that out in a few hours not months. They might be nice people but haven't a clue what they're doing
Surprised Toyota didn't send the pine air freshener hanging from your rearview mirror for lab testing, god forbid it's their engine at fault 🥴 You guys have a great attitude. Although the bloke at Toyota was nice, the service and time interval taken to diagnose and rectify the issue at hand is unnaceptable
I am done with modern diesel motors, EGR DPF AdBlue, cause so many issues and we also had a bearing issue on our Hilux that that resulted in a new engine, we converted from Prado to a Y62, best thing we ever did, Hopefully mate the rest of your journey when you get back on the road is smooth sailing.
100% on the money mate - Toyotas went downhill in 2008 with the first D4D prado/Hilux and have only got worse since (anything commonrail diesel is a timebomb) - it might use more fuel, but I’m glad I got a V6 petrol prado!
Well put together vid explaining what is an appalling situation. If we may suggest, have a look at Peter D4D in Brisbane who has a full website & a number of videos where he explains what he finds when he rebuilds these engines. As much as you've been patient people, the service from Toyota has simply been unacceptable. Best of luck to you & safe travels! ✌️🙏
I bought a 2001 Pajero for 4500 10 years ago since then I've towed a caravan to Uluru, Hervey bay,Perth from south Australia.Since then the only thing I had to change was the fuel pump. It's got 450000 on the clock and still runs like a beast
The dealership should have found the issue within a few hours, it's not hard to drop the pan to check for metal. they really wasted your time. hope you keep enjoy your travels
Kia/hyundai had a similar problem with their Theta 2.4 engines. The deburing process was leaving swarf in the oil galleries and causing big end bearing failure, often breaking connecting rods, punching holes through the block, sometimes burning the car to the ground. Toyota has a similar issue with the 2.8 and they can't keep up with the demands for replacement engines. That dealer would have known exactly what the issue was. If the engine was seized, there's no way replacing fuel system components was going to fix it. They just dragged out the inevitable, buying some time, pulling your leg. I never do that and nor did the dealerships that i worked with. I highly recommend changing your oil every 5,000km on this engine. Good luck with the trip.
they knew, they would've been stalling until they source a replacement. trying the simple things to get them off the hook legally like is the fuel legit etc
According to Australian consumer law, you were entitled to a replacement vehicle as this was a major failure, know your rights and don't put up with the BS from these car dealers.
@@Ozsmallbore the amount of times ive had companies try gaslight me or sellers gaslight me about products failing in a short time. Just throw the book at them, we have laws here, reasonable durability under normal operating conditions
Same motor in the updated Landcruiser and also in the new Prado, has not changed from the old Prado to the new Prado,just fitted a useless heavy battery which takes up space in the rear of the vehicle.
A $40.00 oil analysis [same cost as fuel analysis] would have confirmed big end or main bearing failure. Would take maybe a week to get a thorough report.
Wouldn't need that either - just open the oil filter and find the glitter, but even that is overkill - just a description of the failure would be enough for them to say "another bearing failure".
You’ve got a good attitude mate, I’d be happy with a new engine installed. Get a pre filter with water separator , change engine oil and all filters yourself regularly, and don’t push the Prado too hard. I have a 150 Prado (3.0lt)done 430,000 still original injectors and only trouble I had with it was when Toyota shimmed the valves at 315,000. Fixed at there expense
I have been through a similar situation. You and your wife are amazing and patient people I hope that Toyota has compensated you for the inconvenience and also the costs you incurred. The process and time it took to diagnose the issue with your prado is ridiculous. I’m no mechanic but I’m sure they could have dropped the oil and cut open the oil filter before waiting a month for fuel testing. I am glad everything has been sorted now for you and your wife. Safe and happy travels from here on hopefully. Please share how you went with us all. I will subscribe
You are to kind for the delays. In my opinion Toyota tried their best to scam you out of paying for their defective product. A: they should have given you a loan car. B: That sump, if not at leased the oil filter should have been inspected for debris from day 1. Most of the time it was in Toyotas care it would seem they were spending, trying to pin it on you.
This is the first time I ever heard of them doing a big end bearing. Issues pertaining to 1GD’s usually revolve around the earlier ones’ DPF issues, timing chain rattles in high mileage ones. And the occasional overheating issue.
You were way to nice. Would have been onto Toyota Australia, and requested a replacement vehicle. The problem could not be fixed within 90 days. Dealer should/would have know it was a major motor problem from day one, this would not have been hard to diagnose This is poor service. If you travel around Australia and stay in caravan parks, you hear a lot of stories about breakdowns. Plenty of Toyota vehicles, but they have a lot of dealerships. LR are the worst for break downs, end up on the back of a truck to a major City.
my Hilux a GUN125R, just 6 months out of warranty started giving dash light errors, engine light and warning lights on dash, blinkers not working, cruise control dead, head lights not on, errors off the chart in the diagnostics, took it to Bathurst Toyota and they had it for 22 weeks. They replaced cabin harness, engine bay harness but the errors persisted. Then the tray harness, fuse box, and every electrical point and connection from the firewall back. In the end after 15 weeks a Toyota specialist from Japan was consulted and advised to replace the ECU and every point and lead under the bonnet. All up over $10K in parts and then we had a massive blue over their labour costs which they wanted another 10K for telling me that they were billing the full amount as it was going through insurance. Insurance knocked it back as general maintenance cause undetermined. I had the fight of my life to get the price down under 10K I truly believe that the one qualified toyota mechanic who oversees the 20 different year apprentices in these dealerships had no idea at all and they just guessed on my coin until told to what to do from the people in Japan. Toyota Bathurst tried to bill me for them getting help from overseas. I will never use a Toyota center ever again and have found a local guy who actually owns a GUN Hilux himself and is a master mechanic.
I'm not even a mechanic and first thing I would do is check oil and coolant level, check oil for sparkles, do a compression test. Especially if there is evidence if it was running and breaking on camera. Take me 2 hours tops in my driveway without a workshop. I'm sure a mechanic can do it in 30 mins.
Mate drain that 0/20 viscosity oil & put a heavier oil in. A 5/40 weight . Or you will be on a tow truck again. The oil is to thin especially when towing, if you don’t believe me do your research & contact a reputable mechanic and they will tell you the same thing. Toyota will say the oil is fine….. it’s definitely not.
For what it’s worth with my Oct 2020 Prado 150 VX - my local Toyota dealer here in WA did my second capped price service & the invoice they printed out said they put petrol engine oil into the turbo diesel engine (at 10,000 kms). I rang up and asked straight away - why and was assured by the service manager that it was just a clerical mistake with the invoicing. Petrol engine oil doesn’t have the correct “add pack” for diesel engines with enough detergent to keep soot suspended in the oil until oil change interval each 10,000 kms. The Service manager assures me they put the diesel engine oil in from a different oil drum, & nothing to worry about. Almost 12 months later, I’m due for 20,000 km service, so take it in, and the technician booking me in looks at rego & vin number and says, “your here for 70,000 km service?” I say, no I am here for 20,000 km service. 🙄 He scratched his head & looks confused, but books it in and their courtesy car drops me home. Get picked up in the afternoon, and taken back to collect it & service all done, except instead of capped price service at $260, I get a bill for double, $520. 😳😳🤷♂️ Chucked a fit and asked to speak with a manager or dealer principle who says words to the effect “tough luck, suck it up princess & pay up, because your supposed to bring it in at 6 months or 10,000 kms which ever comes first & you waited almost 12 months & 10,000 kms so you have to pay double. 🙄👎 So I go online & lodge a complaint with Toyota Australia & get a helpful enough dude who wants to know what’s going on - send him photos os paper work & invoice, service book etc etc. He checks my computer record and says “but you have already had 5 of your 6 capped price services”. I point out the car only has 20,000 kms. I bought it at 5000kms as a demonstrator & they gave it an extra oil change at sale day at 5000kms. So in total it’s had 3 services. 1 @ 5000kms when I bought it. 1 @ 10,000 kms, which was capped price $260 1 @ 20,000 kms, for which I was charged double $520, because I waited a little under 12 months to do the 10,000kms interval. I send him photos of service book showing this. He looks and discovers there 3 extra capped price services shown on my computer record, and that after checking my VIn Number off the compliance plate & in service manual, that the 3 extra capped price services are for someone else’s vehicle with a different rego and vin number to my vehicle. So “someone else” has had 3 of my 6 my capped price services against my vehicle record on Toyotas data base. They refuse to tell me what vehicle details and owners details - claiming “privacy laws violation” if they disclose. My “suspicion”? Because I do so few kms per year (about 6000/year), that someone in the dealers service department just “assumed” I’m not coming back - perhaps I sold the vehicle on or it was written off maybe, so started giving himself or friends of family my $260 capped price services - and entered them against my account to cover up the theft / corruption. And Toyota Australia & the dealer principle closed ranks to protect their criminal employee & left me hung out to dry, thanks very much. I have ZERO respect left for Toyota Australia or my local dealer. They are thieving lying @ssholes. It’s been 11 months since the 20,000 km service & I’ve just clocked 23,000 kms. According to Toyota with the “6 months or 10,000 kms, whichever comes first” service schedule, I should have had 2 more services in that 12 months - changing the oil at every 1500 kms after 6 months ffs. 🙄 Being Oct 2020 built, it’s just turned 4 years old with 23,000 kms on the clock - maybe I have 1 more year warranty left, (5 years?, I can’t remember). I think I’ll just take it to a local mechanic from here on in. I have zero faith left in Toyota. Think yourself lucky they did honour their warranty - I’m really surprised that they didn’t screw you over like they seem to do to everyone else. Would I ever buy another Toyota (after I’ve been buying them from my local Toyota dealer for the last 30 years? Not on your Nellie, I’m done with Toyota they have become totally untrustworthy to me.
This right here is exactly the cause of Toyota late model engine failures. Just Autos did a really good video explaining this with the 300 series. Another great source of information of Toyota engine tech/failures is engine care youtube channel. He has rebuilt thousands of Prado engines.
We had a rear tie rod end break on our daughters Rav 4 which caused the top of the wheel to collapse inwards onto the body and luckily she avoided a major accident when she lost control. She had the rear tie rod end safety recall done by Toyota 6 weeks before and Toyota couldn’t give a shit and said it somehow must be her fault. I had to buy a new one and repair it myself and had to scream at the top of my lungs to even get a refund on the part. Appalling customer service is an understatement. Toyota has drunk too much of its own koolaid and it has lost its once legendary reputation for reliability. Their reputation now is for being overpriced average vehicles.
Oil filter should have been inspected within days of arriving at the dealership, 30 mins to take it off and inspect it maximum. Toyota need a better engine for us Aussies towing and the new V6 Diesel isn't it especially with 0w-20 oil! New Prado 250 just released, 200kg heavier and same engine - no thanks!
My Prado spun a bearing in 2010 in the middle of the Simpson Desert ! Boy do I have some stories about THAT recovery! Long story short, eventually got car to biggest Toyota Dealer in Brisbane..Scifleet. I was ready to be bent over, but would you believe the Service Manager (who is probably not there anymore...too helpful!) was just fantastic. He actually took my side in negotiating with Toyota for a new engine, and when the techs from Toyota came out to inspect..they ended up agreeing that this is how the engine should be being used (crossing deserts etc) , and they agreed to a new engine. I had to pay for the labour. Better than I expected though....especially seeing it was one month out of warranty! Turns out it was soot from the fuel injection system, which found its way to the sump, clogged the oil pump ,starving the engine of oil.. and bang!
Soot from the injection system, that sounds like you were told a furphy? Isn't there an oil strainer in the sump and a filter that's meant to catch any foreign matter? Good result though 👍
@@Duh-ge8dtit actually blocks the “strainer” on the pump, happened to my wife on her Prado, fortunately as soon as the oil light came on she immediately shut it down and got it towed to where she gets it serviced.. we were fortunate that the Toyota gods were on our side that day as no damage was done, this was due to her just leaving the service station after filling up so she was able to shut it down immediately, if she had been driving in traffic it would have been all over..
Common known problem with the earlier Prado’s. The seals for injector are crush washers that from memory are alloy not copper & they erode from the inside out. Toyota say they need to be changed every 25,000 kms, but no one does it and around 170,000 - 200,000 they erode out and soot laden products of combustion overload the oil in the sump add pack of detergent - the spit can’t be kept in suspension until oil change interval, the soot agglomerates in the sump oil & blocks the oil pump pickup filter mesh, starving the engine of oil & destroys them.
@@ianmoone2359 excellent summation of the situation, exactly what happened to my wife’s car, fortunately she was able to shut it down before too much damage was done..
This is not an isolated case of engine failure here on YT or elsewhere. These engine problems are a consequence of increased service intervals and incorrect engine oil specifications. The service book is generally OK until you hitch up a caravan. Regardless of what the dealer or the service book states, diesel engine oil should be changed every 5,000 kilometres. Nobody has ever been refused a warranty for having clean engine oil. Modern engines are using even lighter multi-grade oils, and this is a compounding factor. The W in 15W 40, for example, stands for winter relating to mono grade oil as would have been used in cold winter climates. What makes the 15W become 40 after the engine is at operating temperature is the addition of chemical additives. Here is where these factors come together to kill your engine. When towing, the engine generates more heat, which shortens the lifespan of the chemical additives in the oil, leading to the failure of the heated base oil to lubricate. Changing the engine oil early is good practice for long engine life. These long service intervals are a consequence of an international treaty to minimise waste oil and nothing to do with the science of machinical lubrication. Cheers
Increased service intervals are a marketing strategy used to make potential buyers think they don't have to service their equipment and spend $$ as often as they should.
My kluger has 200k kms on it....I change the oil and filter every 8k....it is still golden colour....maybe at 250k kms, I will start oil changes every 7k...use 15w40
I was about to purchase any new 2lt 4cy twin turbo 4x4 with 6 speed auto trans but found overwhelming issues in all late model badges through comments in reviews over several months. Bought a 2020 gxl landcruiser 4.5 lt, 5 speed manual trans and feel I'm now more in control of a vehicle. An ex telstra fitout only 130k kms. Thousands in extras fitted in canopy, lift kit, bullbar etc Proven, perfect service records. I'm happy,and i tow a 20ft dual axle caravan.
good job. just don't drive through muddy puddles or your alternator will go, make sure you get a different airbox or you will lose the turbo or whole engine to dust, enjoy having the windows down because they will break every 5 months, and carry a spare side mirror for when it falls apart. Happy motoring!!
As someone who works for a living, I can say that four months is terrible service. It sounds like it took months to diagnose a big end bearing. Then months to fix it. This is awful service.
You're an incredibly patient person, as the owner of a VX Prado 2022 model with 32k on the clock I am now very concerned. I agree with many others in the comments the dealer should have diagnosed the engine failure within hours, a catastrophic bearing failure such as that is not hard to track down. Glad it ended up in your favor (as it certainly should have) but the time frame is totally unacceptable. I am going to alter my service schedule to include additional oil and filter changes as I strongly believe the recommended Toyota logbook one is far too many kilometers. Remember OIL is cheap compared to a new engine, not to mention the months of being stranded.
My Isuzu d-max oil change interval is 15k. No way should oil change intervals on a diesel be pushed out that far no matter how good oil is these days. I do mine yearly or every 5k. Oil is cheap compared to an engine.
Also look at the grade/viscosity of the oil toyota are using. If it's 0W-20 engine oil then if you are TOWING in HOT conditions/summer then you will probably suffer the same fate.
Add an oil temp gauge too as overheating the oil during towing is a bearing killer. When specifying oil look at the letters after it. CH-4 , CI-4 CJ-4 and the latest is CK-4.
I always knew that the new 2.8 would show their true colours in time, so i opted for the older 3.0 prado d4d. 200k on the clock and still pulls like hell.
This engine should have the injectors replaced at 200k. The injectors in this model are a service item and don’t last forever like the older tech. Piston failure is a consequence of flogged out fuel injectors causing irregular spray pattern,
@@DavidLeane-cp2lz no that’s not correct. There are other reasons why these pistons crack. There is always a factor why an engine has a catastrophic failure. Obviously heat is the issue in most cases. These pistons don’t just fail for no reason.
@@darrenc4096has nothing to do with injectors, the pistons are faulty. We have had 3 hiluxs blow engines and Toyota have left old injectors in as they were replaced before hand.
The fuel and the oil (check for metal) should have been tested first up on the Monday before attempted to start it.. Sounds like poor training there. What a shitshow.
They shouldn’t have taken months to diagnose the thing, they only need to whip the sump off right at the start, given the history of those engines, your a much more patient man than me. Hope your trip goes well from here on
I don’t think arriving on the doorstep with a break down is the issue - the problem is the how dealers have slots (KPIs - no doubt linked to a bonus) with no wriggle room for catastrophic issues like is just poor form… we are 3 weeks and counting into waiting for our 2019 Everest (62K) to be returned after having an injector explode and requiring a long engine. Having said that - I agree that it was BS that you had to wait that long for the diagnostic results. Still waiting for ours to return - but told that they have the engine
ASPLUTELY DISGUSTING RESPONSE FROM TOYOTA. They should have had your car on the hoist investigating what was causing the rattle on the Monday after you broke down. Was the service manager so far removed from his customers that he wasn't aware of what is going on in his workshop? There's a good video on YT about the size of the big end bearings in those cars vs a 3lt Hilux motor from 2002. The bearings are a lot narrower in the later motors and don't have the contact area that the older ones did. They say that the biggest killer of engine bearings is poor quality oil and overheated oil. I cracked a liner in my 2013 truck near Monash and we had the engine out and rebuilt in a week. New head, pistons, liners and a new crank. I am not a mechanic but YT is very helpful and I was back on the road 7 days later. I had a 100 series Landcruiser and did 560,000kms before we sold it and bought a 200 series. That 100 series never went back to the dealer from the day we bought it. We did all the work on it. I had bought a new Hilux from the same dealer at the same time but had to ask 4 times for my quote on the 200 series Sahara. In the end I rang a dealer in Melbourne and bought a 200 series Sahara Horizon for $4000 cheaper than the local dealers quote ended up being. SERVICE IN THIS DAY AND AGE IS KEY. LOOSE SIGHT OF YOUR CUSTOMERS AND YOU MIGHT AS WELL CLOSE THE DOORS.
Hello from the Blue Mountains... What a place we live in. Great vid, well shot too. Amazing to think they don't have 100s of these engines sitting around, considering they power nearly every current Toyota 4x4.
You have the patience of a monk. I'm not surprised at all by the 1GD engine blowing up as it's older brother 1KD was a known grenade. Goodluck with your trip around Australia 👍 and hopefully you both make it without dramas.
So to 'do a big end' bearing can be done a few ways. Firstly a conrod bolt torque error (unlikely) or conrod bolt stretch -manufacturing defect, allowing the bearing to spin (plausible). Secondly, engine over-revved or overboosted causing big end ovality, allowing bearing to spin (pretty much no in this case). Thirdly, grossly incorrect oil grade used, leading to bearing failure (unlikely as your engine only had 30,000km and was serviced, and had oil). Fourthly, oil starvation due to oil pump blockage, pressure valve failure, oil pump failure (unlikely as only 1 big end damaged). Fifthly, bearing was faulty (my guess). Sixthly, Incorrect bearing installation (unlikely as 30,000km). Seventhly, Major overheat, and the bearing grabbed (not in this case). Eighthly, conrod or crankshaft out of spec (unlikely again as 30,000km). TLDR: IMO - Defective bearing. which is scary, as one would think ALL conrod big end bearings in that engine would be from the same batch. I wonder what the defect is, and why it wasn't identified during QC.
Your third cause shouldn’t be ruled out either. Don’t forget 30,000 kms had quite a bit of heavy towing. Dealerships do like employing kids and good on them, as the NRMA guy also mentioned and used the wrong oil.
Oil viscosity. Dealer might be a nice guy personally but my goodness, not very good with diagnostics and couldn't care less about exceptional circumstances for someone who broke down on the side of the road.
@@Marks.Reviews Just autos just did a video. Apparently toyota are specifying 0-20 and it's causing failures in lc300. I would be asking my dealer the heavier duty recommended oil from toyota.
@@Marks.Reviews OOohhh. look in the manual it says "0-20 is fitted for fuel economy and easy starting in the cold". It then goes onto to say "an oil with higher viscosity may be better suited if the vehicle is operated at high speeds or under heavy load conditions"
@@stevenlear6439 Hope they refund that... Ask Jamie. Frankly you're being too nice to Toyota on this issue. Love the T-Shirt BTW - live in Glenbrook and have done that ride many times. 98 Marin Rift Zone bike.
@ Toyota paid for just about everything and NRMA paid the rest. I first rode The Oakes trail in 1971, have done it a few times since then. The hills keep getting steeper though. Maybe I’ll see you passing me one day.
I purchased a Toyota hilux brand new serviced and oil changed every 5,000 kilometers at 93,000 the engine was stuffed So I traded it for a new turbo diesel Land Cruiser serviced every 5,000 kilometres Sitting at traffic lights in Melbourne all of a sudden blue smoke everywhere, I said to my wife wow someone’s vehicle is stuffed It was my land cruiser I phoned PittStop Toyota where I purchased it They collected it , put it on a truck One week later I phoned them they said they wouldn’t cover any costs Only 36k on the clock I phoned Thiess Toyota and complained they told me to get lost One month had gone by I went to the dealership, the motor in pieces , asking why they advised me I had to pay I refused Another 2 weeks still no action So I phoned the Toyota South East marketing manager in Japan He listened to me and said leave it with me Three days later I got a phone call from Pitt Stop Toyota saying they would cover all costs They repaired it , I drove it from the Toyota dealership straight to a Nissan dealership and purchased a new Nissan Patrol I will never purchase another Toyota Now that Nissan no longer make Patrol I purchased a Honda never a problem
I have a new model defender and the oil is 0w30, full synthetic, service interval is 30k+, all done thru dealer, if it fails not my problem with 5yr warranty in place, pushing 80k and been towing almost half of that. Not interested in all the comments that will be made in regard to LR, I’m just putting here what i know about my vehicle. Only other issues have been a cracked bracket on the raised air intake, plastic replaced now with metal from dealer, and a corroded connection on hi/lo selector that was cleaned and re-sealed. Safe travels y’all.
Pleased it got sorted in the end ! The problem is nowadays No vehicle built today is built like they used to be, all manufacturers are cutting corners on quality at the customers expense. Regards,John ( UK🇬🇧)
Not unusual for these Prado’s to “shit the bed”…. But gee…. Didn’t you get stitched up on the diagnose issues & 4 months wait to boot ?….. I’d be trading it in as it will do it again.
I wonder, is Toyota running a 20 grade oil in your car, this is what I'm lead to understand that they run in the 300 series. 20 grade oil shares a similar viscosity with diesel, grossly inadequate, 15w40 should be minimal speck when a diesel engine is working hard.
The 300 series runs a 0 weight oil. I follow an American guy called the oil Geek. He is not a fan after some in depth testing. Toyota does say for heavy duty work a heavier weight oil needs to be used. Seems the 300 series is having some engine issues and it's being handballed by some.
@JasonISF it's funny how testing shows that low viscosity oil has higher wear. It also takes up less temp. Resulting in higher engine component temps. Some mechanical shops are starting to wonder if the low viscosity and lower oil volume in to 300 series, which also lowers the heat sink of the sump.
What a nightmare! You are way too patient and they have taken advantage of your good nature. Any competent dealership would have correctly diagnosed the fault in the first hour or two at the most. I had a similar problem with a Toyota Prado (turbo failed) and I sat in a lay bay for 7 hours with no telephone reception on the Barkly Highway, about 70 kilometres east of Tennant Creek with my caravan on the back. The RACQ people were fantastic once I could contact them (many thanks to a road train driver who pulled over and let me use his satellite phone). I ended up paying $6500 for a new turbo to be fitted but I sat in Darwin for two weeks before Toyota could fit me in. The Prado had over 200,000 kilometres on it and I lost my confidence in the car's reliability. Three months later I bought a new Toyota Land Cruiser with a warranty and fixed-price servicing for the first six services. After the fixed price serving expired I was quoted $750 for a 60,000-kilometre service. This will be my last Toyota.
Something to ponder: Toyota has recalled over 100,000 vehicles due to engine failure concerns, including the 2022 and 2023 model year Toyota Tundra and Lexus LX: Cause: Manufacturing debris left in the engine can cause the crankshaft main bearings to fail, which can lead to: Engine knocking Inability to start Loss of power while driving Affected vehicles: The recall affects 102,092 vehicles, including: Toyota Tundra pickups Lexus LX SUVs Next steps: Toyota is still determining a fix for the affected vehicles. Other Toyota engine issues include: LandCruiser 300 and 70 Series: Toyota stopped production of these models due to engine issues. GR86: Some owners have reported engine failures in the GR86, which may be due to oil starvation. HiLux and Prado: Toyota admitted to cheating on engine tests for these models. I would hazzard a guess that the Toyota dealer knew exactly what was wrong and told you a pack of lies.
Agreed mate , they have to work pretty hard with even 2.2 tonne ( if you are the type who wants to keep up with traffic or are in a hurry)I have a 2011 150 Prado (3.0lt) with 430,000 on it only ever towed 4.8m ally boat at biggest ( still does ) and a jayco outback flamingo(Gone now )Still going well 🤞 Maintain your 2.8lt well and don’t work it too hard, just my opinion , hope there is a happy ending to this story
@JasonISF my point is still correct as you might be aware caravan makers actually produced caravans lighter for the Prado market and advertised them as Prado suitable
@JasonISF do the sums as once you load your vehicle with fuel passengers and other gear plus ball weight then you start to drop what you can tow. A good example is the new V6 Everest it drops 400kg from being able to carry in the vehicle if you wish to tow anything over3 ton yet it it rated as 3.5 ton towing. That 400kg means you can not fit most off road accessories to that vehicle like 130lt long range fuel tanks. Bull bar and still carry 3 or 4 passengers.
If the motor is running a too thin viscosity oil eg. 5W 20, you may want to look at a 40, especially if you are towing and it is warm to hot weather. People are recommending this for the 300 series.
Losing a big end bearing with a car that young with service history and oil in the sump is clearly a major mechanical failure. I would have thought the service guys would have figured this out quicker than that.
While doing a fuel analysis why didn’t they do an oil analysis at the same time it would have found the problem immediately, sounds like a delaying tactic, such a shame that they are an awesome car with such a delicate engine
Breaking down out in the boonies really sucks. We have been there and done that many times. It is amazing how many people step up and help out just when things seem to be at their worst. Just insane that it took that long to get things sorted out. I would have been howling with rage and Toyota would have been very unhappy to know me.
This was a great episode; well explained. Thanks. I feel for you both. You've had a very unsettling experience. I've had similar (albeit not with a Toyota) in a car with under 20,000 kms on the clock but fortunately not so far from home. It sure dented my confidence in the vehicle's reliability and even now when I've had many towing trips away and covered nearly 100,000 kms, I've never quite regained 100% confidence in it. With my Ranger, it was a faulty injector which caused the car to go into limp mode then stop - requiring a truck ride to get it to the dealer. All was taken care of by the Ford warranty although, at first I too was accused of putting the wrong fuel in it. I felt I was being treated as a fool by a slick "service manager" type but remaining calm and resolute worked - after my initial desire to throttle him subsided :) Safe travels.
@@Ranger670 yeah, thanks for your comment. We have now joined you on the Darkside, and own a Ford Ranger wild track. we are looking forward to many trouble-free kilometres ahead, or as much as you can with any car.
Good end result, don't be concerned with the 2.8, I recently sold a 2016 Prado with almost 200,000 kms, fault free, had been used extensively towing boat and van, well used off road, never had a problem with any part of the Prado.
Big end bearing is stuffed and the mechanic thinks it is contaminated diesel. When in looks like, smell like, taste like, it usually is BS. My son has a Prado and his car is on its third engine.
Oh shit was my exact reaction when the engine gave its last puff. Mmmm this makes me think of the behind-the-scenes stuff I have heard from my boss, who was a mechanic at Mitsubishi for many years.
If Toyota are running 0w20 oil in your prado, I would get rid of it quick smart & put 5w40 oil in. 0w20 oil is to thin & your new engine could fail again. Doesn't protect engine when working hard ( towing caravan). Good luck with your trip.
They are a nice team at Berri (Big River Toyota) and have helped me out a few times (when I’ve booked in well ahead) but I can’t believe the fluffing around to start with before they got serious with sorting it out for you. I would have been ropable about the crazy slow process.
Watching your video my first thought was to drop the sump. I thought it might be related to crank so kinda close. Your video and the sound just reminded me of our experience, not with a prado though. I had felt the vibrations at the clutch pedal as soon as the weird noise started. I think it's BS for them to spend so much time on the fuel.
Hate how dealerships just throw parts at something in the “hope” it will fix it normally at the customers expense Did they cut the oil filter open? Proper diagnosis and repair is what’s needed (Been a mechanic for 40 yrs)
Berri Toyota Huh! This story sounds familiar - 2012 I was on the Boarder Track (Sand Hills) leading with a 200 Series (Petrol) with an off Road trailer that lost all power to the Battery & by changing batteries we got to the middle of the bridge just around the corner from Berri Toyota & it quit. I hooked a strap & towed them in five minutes to 5 on a Friday.😊 Berri Toyota worked on it for four hours before they found the electrical problem & we were on our way - Fantastic service.
You got a lot more patients then me guys, Think I might “try” take a leaf out of your book if this was ever to happen to me Safe travels and great video 👌🏼
Wow , sorry this happened to you guys , doesn’t matter what make we drive today They are all hit and miss unfortunately , it is hard for dealerships to allow time for travellers with major issues but certainly shouldn’t have taken that long , as being a diesel mechanic myself the diagnosis should have been reached within hours 👍
That rattling noise I heard in the video told me the engine was terminal, if the people at the Berry Toyota started the car they would have heard the rattle & the next step would be remove the oil filter, drain it, look for metal in the oil, if there was any drop the sump to access the damage. Oh what a feeling!
I regret buying toyota so much. I had a Santa Fe, i sent that thing to the beach, took it to Arnhem Land you name it. Took it in for a few warranty claims and all they asked was why the kms were so high. I asked toyota for the heavier front suspension to suit a bullbar/winch and they denied even having that option, then when the front suspension started sagging they blamed the bullbar, and still refused to fit heavier suspension. My only saving grace is they have paid for aftermarket extended warranty because the dealer voided the warranty before i bought it (demo and never serviced)
I don't even trust dealerships to change the oil and filter. When I asked my local dealer what brand, grade and spec of oil they would be using I couldn't extract a straight answer. Having been in the automotive repair industry for 30 years , now retired for 10 years, I know that dealers didn't always use the manufacturers recommended oil specs and torque specs. It might be different now, but I have my doubts. My Toyota is 18 months old so I still go to the dealer to safeguard the warranty, but I know the guy who changes my oil probably won't be a Toyota Master Tech. It shouldn't have taken so long to diagnose. Initially it sounds like they just fired the old parts canon and hoped for the best!
Disparaging comments may be repeating pattern for apprentices on what the roadside mechanic is exposed to daily. I recently had the tie rods left loose on a wheel alignment by you guessed it, an apprentice. It also looks like a nice part of town to have broken down in compared to a few other "remote communities" out there where safety becomes a factor 😉 It's a good learning lesson and I've passed on the link to the folks, they have a new vehicle under 7 years warranty and they were potentially not going to upgrade and take off in a 2010 4 x 4. Nothing beats warranty 👍
Why didn’t they drop the sump in the first place. Worried about the cost of a container of oil and a gasket. Seriously such a simple check. You are so calm about this I would have hit the roof. Best thing your partner sent an email.
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There's a reason why a long motor was not available in Australia or even in Japan. The reason is that there are thousands of these motors blowing up and Toyota can't build replacements fast enough. The reason why the Berri dealer took months to diagnose a 2 minute failure is because they knew damn well they couldn't get an engine allocated for months. So they played the customer for a fool with their "bad fuel", new injectors, new pump bullsh*t to buy time. Bloody disgraceful. Once the engine was allocated, Jamie became a miracle worker, but up till then he did bloody nothing.
"Ohh, what a feeling"
@@einfelder8262 haha🤣love it
Abysmal AF! People shouldn’t feel bad just showing up at the dealer unannounced as well. You bought an expensive rig that broke down too early. If anything dealer should be fukcing responsible. That 6 weeks diagnosis was due to stupid fukcien apprentices and lazy AF senior mechanics. It’s a super power to tell the truth nowadays! I would’ve been flipping tables at the dealer have they treated me that way. ACCC would be on the line too.
If anyone is facing 4 months without a car be aware you have the right to a refund or replacement: you don't have to wait for a repair
Interesting that China brands get criticism for parts and service. I've never seen evidence of this with mine. But Toyota? Problems abound.
Blew my 2019 Everest up last year at Townesville, towed to Ford dealership, they drove me straght to the hire car company, picked up a new Everest. Car was diagnosed the next day. New engine ordered, it took 7 weeks for them to receive the engine. All up about 8 weeks. Ford also paid my accomodation and called me with regular updates.
Pretty shocked to hear ford was this easy to deal with
That's absolutely outstanding of ford, wow ford can be good to customers at times
Thats a very very unusual experience with Ford, you were very luckly
Recall ranger, same thing.
So what was the issue with the engine?
Could it be that it failed because of the standard thin spec oil is not suitable for: towing and/or off-road and/or hot conditions with usual length oil drain intervals?
Glad to hear Ford looked after you though. That’s fantastic and how it should be.
I hope we can all learn from these failures to minimise them happening.
holly crap draining the oil would have been one of the first things i would have done to check for metal thats INSANE
Couldn't agree more. Talk about incompetence.
@@davedave5457 absolutely
@@neilwisnewski7013 As mentioned above, likely not incompetence but stringing the customer along for 4 months and now he is praising them rather than how could you not identify this clearly in the first day, is nobody there an actual mechanic?
Or just looking at the dip stick, Oil filter and secondary filter valve!! Just the tapping sound alone gives it away!
And cutting open all the filters with the proper tool and not a hack saw.
First thing we were taught as an apprentice.
And inspecting the oil in a jar with a torch for visible shiny bits
Toyota: Its going to take 6 weeks to diagnose something that should take 6 mins.
Toyota owner: ok
Not good enough!
Diagnosis should have taken a day in the workshop and the fact it was just serviced, means there was an easy determination of liability.
Toyota has lost the plot on quality and the solution should have mean a new engine to be supplied .
Fix time should have been about 2 weeks!
Testing fuel is a big buck passing and bullshit exercise in warranty avoidance and probably as much as the dealer as a stethoscope would have pinpointed the noise and dropping the oil should have been done on day one!
My opinion as a former workshop manager.
So sorry for your bad experiences!
@@robertjohnston3658 Agreed.....I have a yard full of old Toyotas (5 of). They do not want to know me so I do everything myself & source parts from the aftermarket.. Won't be buying another one.
And thats why Toyota do it, owners are like sheep, pay big dollars for rubbish !
It's getting worse with Toyota
Hence why I call them toyrubbish
All Toyota owners have bonkers on mate. Absolutely disgusting
@mixalis6168
Hate to say it - the bearing failure should have been pinpointed much sooner. It is a not an "unknown failure" for late model Toyotas.
@@auzonedave5403 I agree
Should have dropped the sump on day 1. Diagnostics 101.
@@joellewis8320 The dealer was just taking the piss or incompetent or both.
@@joellewis8320 they knew, they would've just stalled until they got a replacement.
Hats off that you are this calm, I would have exploded. Four months is absolutely ridiculous and unacceptable. Month and a half mucking around with fuel lab testing?? What a joke! Enjoy your trip!
@@stekuc many thanks, I just want to put it behind us.
The car companies love the fuel contamination argument because it gets them off the hook. That was the excuse they used with crappy 3L engines in the Patrol.
@@person.X.Hslf the problem with the ZD30 grenade is when they first came out, the sumps were too small, especially under load with heavy towing.
He's probably rich and doesn't care
Well it's the level of quality manufacture and service one should expect from Toyota.
You have to be kidding me , it took 6 weeks for a dealer to work out it was a big end bearing
@@PeterC245 wonders never cease
It would have been 6 weeks of the hem trying to find a way out of fixing it.
I just commented with the same thoughts. Next level incompetence to just throw parts at it without even proper diagnosis. Even from the video sound it would be one of the first things to chedk
@@Spoonfed78 My bet is they did not throw a single part at it - they knew immediately what the failure was, and put the stalling bullshit into motion until they were allocated a replacement engine, when magically Jamie became the hero, even though he was silent up till then.
An experienced person would tell from the video what's wrong with the engine.
No engines in the country, well if I was ever thinking about getting a Toyota parado, I think not now.
@@kman6482 to be fair, it was a model that had stopped production. I guess at that time Toyota was focused on the current model. Still sucks though.
Yet look at the mile long line of muppets falling over themselves to throw big wads of cash at Toyota dealers to get into a 300 or 250 LC that are already showing issues of shitting themselves bigtime. People just don't learn. And where is the ACCC - otherwise known deservedly as "The Sleeping Giant"?
I think you’ve been very generous and patient with the dealer. That’s just wrong how long that took to diagnose. It’s good once the service manager finally got on the case they gave you some service.
@@goofyr6753 Better late than never I guess
I would have been there everyday and escalated from there. This was virtually new car. Totally unacceptable that it took so long for "Jamie" to own the issue.
That Dealer should be closed, shocking service for such a simple problem, any half decent mechanic could have worked that out in a few hours not months. They might be nice people but haven't a clue what they're doing
What Toyota dealer anywhere knows what they are doing??
@@JasonISF Oh they know what they're doing, it's called making money.
Don’t blame the dealer blame head office policy
Good thing they bought that legendary Toyota quality.
Absolutely ridiculous that it took 4 months,oh what a feeling!!!!😮
Surprised Toyota didn't send the pine air freshener hanging from your rearview mirror for lab testing, god forbid it's their engine at fault 🥴
You guys have a great attitude. Although the bloke at Toyota was nice, the service and time interval taken to diagnose and rectify the issue at hand is unnaceptable
I am done with modern diesel motors, EGR DPF AdBlue, cause so many issues and we also had a bearing issue on our Hilux that that resulted in a new engine, we converted from Prado to a Y62, best thing we ever did, Hopefully mate the rest of your journey when you get back on the road is smooth sailing.
100% on the money mate - Toyotas went downhill in 2008 with the first D4D prado/Hilux and have only got worse since (anything commonrail diesel is a timebomb) - it might use more fuel, but I’m glad I got a V6 petrol prado!
The Y62s have their issues too and Nissan hide and play games too
@@stevespatrolReally? What inherent issues does the Y62 have?
Apples and oranges mate
@@stevespatrol gearboxs? hydrualic sway bar issues? what others? even those are super rare
Toyota's ain't what they used to be, at least you got it sorted in the end
Most cars aren’t they go cheap and garbage
Good thing this engine is now in the 250 series prado and the 79 series cruiser. hahah
@@karmaprolice there still good quality, but I think it depends how much you tune over the factory running limit
Sounds like they spent more time trying to come up with excuses why they shouldn't be accountable than actually fixing the car.
Well put together vid explaining what is an appalling situation. If we may suggest, have a look at Peter D4D in Brisbane who has a full website & a number of videos where he explains what he finds when he rebuilds these engines. As much as you've been patient people, the service from Toyota has simply been unacceptable. Best of luck to you & safe travels! ✌️🙏
Interesting, just tired looking up Peter D4D… “site can’t be reached”…
@@lanehamilton7565 Channel name is
"engine care"
Look up on you tube
Engine care
He will be the first that comes up. Extremely knowledgeable bloke for toyota motors
@@lanehamilton7565 google d4d engines
I bought a 2001 Pajero for 4500 10 years ago since then I've towed a caravan to Uluru, Hervey bay,Perth from south Australia.Since then the only thing I had to change was the fuel pump.
It's got 450000 on the clock and still runs like a beast
Unfortunately, Toyota is a very different company from the one which built your Prado.
@@nnoddy8161
Is Pajero a Mitsubishi ?
Yes @@crouchingwombathiddenquoll5641
Yes
Because it was built to last with good parts not with cheap Chinese bits that is happening with all manufacturers to make big profits.
The dealership should have found the issue within a few hours, it's not hard to drop the pan to check for metal. they really wasted your time. hope you keep enjoy your travels
Pulling the sump plug out would've revealed a shit ton of glitter, should've done that first thing
Kia/hyundai had a similar problem with their Theta 2.4 engines. The deburing process was leaving swarf in the oil galleries and causing big end bearing failure, often breaking connecting rods, punching holes through the block, sometimes burning the car to the ground.
Toyota has a similar issue with the 2.8 and they can't keep up with the demands for replacement engines. That dealer would have known exactly what the issue was. If the engine was seized, there's no way replacing fuel system components was going to fix it. They just dragged out the inevitable, buying some time, pulling your leg. I never do that and nor did the dealerships that i worked with. I highly recommend changing your oil every 5,000km on this engine. Good luck with the trip.
Wow I'm surprised it took them that long to diagnose you can hear it knocking when you broke down at the start of the video
they knew, they would've been stalling until they source a replacement.
trying the simple things to get them off the hook legally like is the fuel legit etc
Plenty of new 300 series going cactus too using factory fill 0W/20 oil, especially when towing.
Yep, 0W/Dumbass oil
Why would you use a 20 viscosity oil when that 20 indicates it will only go 20% above the 100 fht degree boiling point you need 5w 30 as a minimum
Except that had they looked at the sump straight off you would not have been buggered around for 6 months
@@evangiles4403 There’s a video doing the rounds by Just Autos saying exactly that, use 5W-30 or 5W-40.
According to Australian consumer law, you were entitled to a replacement vehicle as this was a major failure, know your rights and don't put up with the BS from these car dealers.
Unfortunately very few people know their consumer rights.
@@Ozsmallbore the amount of times ive had companies try gaslight me or sellers gaslight me about products failing in a short time.
Just throw the book at them, we have laws here, reasonable durability under normal operating conditions
" We pretty satisfied what Toyota has done for us" Well, you shouldn't be as the whole situation is totally unacceptable.
Wait until all of the 79 series Landcruiser owners fitted with the 2.8ltr experience this !!
😃👍
but climate change😉😉
these are in all the current hiluxes too i think and the Hiace. but is it in non prado landcruisers? thats crazy.
Same motor in the updated Landcruiser and also in the new Prado, has not changed from the old Prado to the new Prado,just fitted a useless heavy battery which takes up space in the rear of the vehicle.
Absolutely a bloody joke of a motor....buy a toyota and you,ll regret it for life...
This 1GD engine also in Toyota Fortuner. Overseas there has been timing chain issues with this engine.
Off topic- but just wanted to say that this was filmed and edited really well! All the best with the car!
@@WildTouring Thanks for that, I’m fairly new to this content creation stuff and I’m always a bit worried that I might be boring people.
A $40.00 oil analysis [same cost as fuel analysis] would have confirmed big end or main bearing failure. Would take maybe a week to get a thorough report.
Wouldn't need that either - just open the oil filter and find the glitter, but even that is overkill - just a description of the failure would be enough for them to say "another bearing failure".
You’ve got a good attitude mate, I’d be happy with a new engine installed. Get a pre filter with water separator , change engine oil and all filters yourself regularly, and don’t push the Prado too hard. I have a 150 Prado (3.0lt)done 430,000 still original injectors and only trouble I had with it was when Toyota shimmed the valves at 315,000. Fixed at there expense
I have been through a similar situation. You and your wife are amazing and patient people I hope that Toyota has compensated you for the inconvenience and also the costs you incurred. The process and time it took to diagnose the issue with your prado is ridiculous. I’m no mechanic but I’m sure they could have dropped the oil and cut open the oil filter before waiting a month for fuel testing. I am glad everything has been sorted now for you and your wife. Safe and happy travels from here on hopefully. Please share how you went with us all. I will subscribe
In my experience all the Toyota staff are lovely and polite but also liars, deceiving and bloody stupid!
Common across dealerships!?
That's car dealers in general
@@joeconally8259 They don’t get nicknamed stealerships for nothing.
@@joeconally8259 unfortunately, a necessary evil 😈
You are to kind for the delays.
In my opinion Toyota tried their best to scam you out of paying for their defective product.
A: they should have given you a loan car.
B: That sump, if not at leased the oil filter should have been inspected for debris from day 1.
Most of the time it was in Toyotas care it would seem they were spending, trying to pin it on you.
This is the first time I ever heard of them doing a big end bearing. Issues pertaining to 1GD’s usually revolve around the earlier ones’ DPF issues, timing chain rattles in high mileage ones. And the occasional overheating issue.
You were way to nice. Would have been onto Toyota Australia, and requested a replacement vehicle. The problem could not be fixed within 90 days. Dealer should/would have know it was a major motor problem from day one, this would not have been hard to diagnose This is poor service. If you travel around Australia and stay in caravan parks, you hear a lot of stories about breakdowns. Plenty of Toyota vehicles, but they have a lot of dealerships. LR are the worst for break downs, end up on the back of a truck to a major City.
my Hilux a GUN125R, just 6 months out of warranty started giving dash light errors, engine light and warning lights on dash, blinkers not working, cruise control dead, head lights not on, errors off the chart in the diagnostics, took it to Bathurst Toyota and they had it for 22 weeks. They replaced cabin harness, engine bay harness but the errors persisted. Then the tray harness, fuse box, and every electrical point and connection from the firewall back.
In the end after 15 weeks a Toyota specialist from Japan was consulted and advised to replace the ECU and every point and lead under the bonnet. All up over $10K in parts and then we had a massive blue over their labour costs which they wanted another 10K for telling me that they were billing the full amount as it was going through insurance. Insurance knocked it back as general maintenance cause undetermined. I had the fight of my life to get the price down under 10K
I truly believe that the one qualified toyota mechanic who oversees the 20 different year apprentices in these dealerships had no idea at all and they just guessed on my coin until told to what to do from the people in Japan. Toyota Bathurst tried to bill me for them getting help from overseas.
I will never use a Toyota center ever again and have found a local guy who actually owns a GUN Hilux himself and is a master mechanic.
I'm not even a mechanic and first thing I would do is check oil and coolant level, check oil for sparkles, do a compression test.
Especially if there is evidence if it was running and breaking on camera.
Take me 2 hours tops in my driveway without a workshop. I'm sure a mechanic can do it in 30 mins.
Took me six months to get pre delivery items sorted. I mark all the service items with white paint marker ,lucky if they do 50% of service items
Mate drain that 0/20 viscosity oil & put a heavier oil in. A 5/40 weight . Or you will be on a tow truck again. The oil is to thin especially when towing, if you don’t believe me do your research & contact a reputable mechanic and they will tell you the same thing. Toyota will say the oil is fine….. it’s definitely not.
0/20 oil is shit for Aussie conditions and towing.
@@k9-unit-australia275 I think there is a lot of weight to that argument, no pun intended.
For what it’s worth with my Oct 2020 Prado 150 VX - my local Toyota dealer here in WA did my second capped price service & the invoice they printed out said they put petrol engine oil into the turbo diesel engine (at 10,000 kms).
I rang up and asked straight away - why and was assured by the service manager that it was just a clerical mistake with the invoicing.
Petrol engine oil doesn’t have the correct “add pack” for diesel engines with enough detergent to keep soot suspended in the oil until oil change interval each 10,000 kms.
The Service manager assures me they put the diesel engine oil in from a different oil drum, & nothing to worry about.
Almost 12 months later, I’m due for 20,000 km service, so take it in, and the technician booking me in looks at rego & vin number and says, “your here for 70,000 km service?”
I say, no I am here for 20,000 km service. 🙄
He scratched his head & looks confused, but books it in and their courtesy car drops me home.
Get picked up in the afternoon, and taken back to collect it & service all done, except instead of capped price service at $260, I get a bill for double, $520. 😳😳🤷♂️
Chucked a fit and asked to speak with a manager or dealer principle who says words to the effect “tough luck, suck it up princess & pay up, because your supposed to bring it in at 6 months or 10,000 kms which ever comes first & you waited almost 12 months & 10,000 kms so you have to pay double. 🙄👎
So I go online & lodge a complaint with Toyota Australia & get a helpful enough dude who wants to know what’s going on - send him photos os paper work & invoice, service book etc etc.
He checks my computer record and says “but you have already had 5 of your 6 capped price services”.
I point out the car only has 20,000 kms. I bought it at 5000kms as a demonstrator & they gave it an extra oil change at sale day at 5000kms.
So in total it’s had 3 services.
1 @ 5000kms when I bought it.
1 @ 10,000 kms, which was capped price $260
1 @ 20,000 kms, for which I was charged double $520, because I waited a little under 12 months to do the 10,000kms interval.
I send him photos of service book showing this.
He looks and discovers there 3 extra capped price services shown on my computer record, and that after checking my VIn Number off the compliance plate & in service manual, that the 3 extra capped price services are for someone else’s vehicle with a different rego and vin number to my vehicle.
So “someone else” has had 3 of my 6 my capped price services against my vehicle record on Toyotas data base.
They refuse to tell me what vehicle details and owners details - claiming “privacy laws violation” if they disclose.
My “suspicion”?
Because I do so few kms per year (about 6000/year), that someone in the dealers service department just “assumed” I’m not coming back - perhaps I sold the vehicle on or it was written off maybe, so started giving himself or friends of family my $260 capped price services - and entered them against my account to cover up the theft / corruption.
And Toyota Australia & the dealer principle closed ranks to protect their criminal employee & left me hung out to dry, thanks very much.
I have ZERO respect left for Toyota Australia or my local dealer.
They are thieving lying @ssholes.
It’s been 11 months since the 20,000 km service & I’ve just clocked 23,000 kms.
According to Toyota with the “6 months or 10,000 kms, whichever comes first” service schedule, I should have had 2 more services in that 12 months - changing the oil at every 1500 kms after 6 months ffs. 🙄
Being Oct 2020 built, it’s just turned 4 years old with 23,000 kms on the clock - maybe I have 1 more year warranty left, (5 years?, I can’t remember).
I think I’ll just take it to a local mechanic from here on in.
I have zero faith left in Toyota.
Think yourself lucky they did honour their warranty - I’m really surprised that they didn’t screw you over like they seem to do to everyone else.
Would I ever buy another Toyota (after I’ve been buying them from my local Toyota dealer for the last 30 years?
Not on your Nellie, I’m done with Toyota they have become totally untrustworthy to me.
This right here is exactly the cause of Toyota late model engine failures. Just Autos did a really good video explaining this with the 300 series. Another great source of information of Toyota engine tech/failures is engine care youtube channel. He has rebuilt thousands of Prado engines.
Will this improvement void the warranty??
ALL manufacturers will find a way out of a claim??
We had a rear tie rod end break on our daughters Rav 4 which caused the top of the wheel to collapse inwards onto the body and luckily she avoided a major accident when she lost control. She had the rear tie rod end safety recall done by Toyota 6 weeks before and Toyota couldn’t give a shit and said it somehow must be her fault. I had to buy a new one and repair it myself and had to scream at the top of my lungs to even get a refund on the part. Appalling customer service is an understatement. Toyota has drunk too much of its own koolaid and it has lost its once legendary reputation for reliability. Their reputation now is for being overpriced average vehicles.
The fuel contamination chestnut typicall blame the customer
Typical bull crap easy way out to blame the owner
Oil filter should have been inspected within days of arriving at the dealership, 30 mins to take it off and inspect it maximum. Toyota need a better engine for us Aussies towing and the new V6 Diesel isn't it especially with 0w-20 oil! New Prado 250 just released, 200kg heavier and same engine - no thanks!
they come in 79 series now and coaster buses
My Prado spun a bearing in 2010 in the middle of the Simpson Desert ! Boy do I have some stories about THAT recovery! Long story short, eventually got car to biggest Toyota Dealer in Brisbane..Scifleet. I was ready to be bent over, but would you believe the Service Manager (who is probably not there anymore...too helpful!) was just fantastic. He actually took my side in negotiating with Toyota for a new engine, and when the techs from Toyota came out to inspect..they ended up agreeing that this is how the engine should be being used (crossing deserts etc) , and they agreed to a new engine. I had to pay for the labour. Better than I expected though....especially seeing it was one month out of warranty! Turns out it was soot from the fuel injection system, which found its way to the sump, clogged the oil pump ,starving the engine of oil.. and bang!
How can the issue be avoided for other users to learn from??
Cheers r
Soot from the injection system, that sounds like you were told a furphy? Isn't there an oil strainer in the sump and a filter that's meant to catch any foreign matter?
Good result though 👍
@@Duh-ge8dtit actually blocks the “strainer” on the pump, happened to my wife on her Prado, fortunately as soon as the oil light came on she immediately shut it down and got it towed to where she gets it serviced..
we were fortunate that the Toyota gods were on our side that day as no damage was done, this was due to her just leaving the service station after filling up so she was able to shut it down immediately, if she had been driving in traffic it would have been all over..
Common known problem with the earlier Prado’s.
The seals for injector are crush washers that from memory are alloy not copper & they erode from the inside out.
Toyota say they need to be changed every 25,000 kms, but no one does it and around 170,000 - 200,000 they erode out and soot laden products of combustion overload the oil in the sump add pack of detergent - the spit can’t be kept in suspension until oil change interval, the soot agglomerates in the sump oil & blocks the oil pump pickup filter mesh, starving the engine of oil & destroys them.
@@ianmoone2359 excellent summation of the situation, exactly what happened to my wife’s car, fortunately she was able to shut it down before too much damage was done..
This is not an isolated case of engine failure here on YT or elsewhere. These engine problems are a consequence of increased service intervals and incorrect engine oil specifications. The service book is generally OK until you hitch up a caravan. Regardless of what the dealer or the service book states, diesel engine oil should be changed every 5,000 kilometres. Nobody has ever been refused a warranty for having clean engine oil. Modern engines are using even lighter multi-grade oils, and this is a compounding factor. The W in 15W 40, for example, stands for winter relating to mono grade oil as would have been used in cold winter climates. What makes the 15W become 40 after the engine is at operating temperature is the addition of chemical additives. Here is where these factors come together to kill your engine. When towing, the engine generates more heat, which shortens the lifespan of the chemical additives in the oil, leading to the failure of the heated base oil to lubricate. Changing the engine oil early is good practice for long engine life.
These long service intervals are a consequence of an international treaty to minimise waste oil and nothing to do with the science of machinical lubrication. Cheers
Increased service intervals are a marketing strategy used to make potential buyers think they don't have to service their equipment and spend $$ as often as they should.
My kluger has 200k kms on it....I change the oil and filter every 8k....it is still golden colour....maybe at 250k kms, I will start oil changes every 7k...use 15w40
@@Duh-ge8dt A marketing strategy to get them past warranty and that’s about it.
10k or every 6mths isn't a long servuce interval at all.
@@Spad562you are not taking into account towing a heavy van.
I was about to purchase any new 2lt 4cy twin turbo 4x4 with 6 speed auto trans but found overwhelming issues in all late model badges through comments in reviews over several months.
Bought a 2020 gxl landcruiser 4.5 lt, 5 speed manual trans and feel I'm now more in control of a vehicle.
An ex telstra fitout only 130k kms.
Thousands in extras fitted in canopy, lift kit, bullbar etc
Proven, perfect service records.
I'm happy,and i tow a 20ft dual axle caravan.
good job. just don't drive through muddy puddles or your alternator will go, make sure you get a different airbox or you will lose the turbo or whole engine to dust, enjoy having the windows down because they will break every 5 months, and carry a spare side mirror for when it falls apart. Happy motoring!!
I wasn't aware that 2020 GXL came with manual trans, i thought it was only base model GX with the barn doors.
Mate you were given the run around. Big time!
@@aussie6910 yeah you’re probably right. But no point getting bent out of shape over it now, I’m just getting on with my life.
As someone who works for a living, I can say that four months is terrible service. It sounds like it took months to diagnose a big end bearing. Then months to fix it. This is awful service.
You're an incredibly patient person, as the owner of a VX Prado 2022 model with 32k on the clock I am now very concerned. I agree with many others in the comments the dealer should have diagnosed the engine failure within hours, a catastrophic bearing failure such as that is not hard to track down. Glad it ended up in your favor (as it certainly should have) but the time frame is totally unacceptable. I am going to alter my service schedule to include additional oil and filter changes as I strongly believe the recommended Toyota logbook one is far too many kilometers. Remember OIL is cheap compared to a new engine, not to mention the months of being stranded.
My Isuzu d-max oil change interval is 15k. No way should oil change intervals on a diesel be pushed out that far no matter how good oil is these days. I do mine yearly or every 5k. Oil is cheap compared to an engine.
Also look at the grade/viscosity of the oil toyota are using. If it's 0W-20 engine oil then if you are TOWING in HOT conditions/summer then you will probably suffer the same fate.
@@JasonISF There’s a video doing the rounds by Just Auto that advises people to use either 5W-30 or 5W-40 in these things.
Add an oil temp gauge too as overheating the oil during towing is a bearing killer. When specifying oil look at the letters after it. CH-4 , CI-4 CJ-4 and the latest is CK-4.
I always knew that the new 2.8 would show their true colours in time, so i opted for the older 3.0 prado d4d. 200k on the clock and still pulls like hell.
Until the injectors need replacing or a piston cracks.
This engine should have the injectors replaced at 200k.
The injectors in this model are a service item and don’t last forever like the older tech. Piston failure is a consequence of flogged out fuel injectors causing irregular spray pattern,
@@darrenc4096 they can still crack pistons with good injectors. Towing is the only common cause.
@@DavidLeane-cp2lz no that’s not correct. There are other reasons why these pistons crack. There is always a factor why an engine has a catastrophic failure. Obviously heat is the issue in most cases. These pistons don’t just fail for no reason.
@@darrenc4096has nothing to do with injectors, the pistons are faulty. We have had 3 hiluxs blow engines and Toyota have left old injectors in as they were replaced before hand.
The fuel and the oil (check for metal) should have been tested first up on the Monday before attempted to start it.. Sounds like poor training there. What a shitshow.
Very glad for you that you eventually got everything sorted out. Hope you have many happy and trouble free travels from now on.
Thanks you certainly have a bit of a story there. Safe travels to you both.
The smartest person in all this is his wife. That email must have been gold!
And draining the first part of the fuel tank with a venturi to check for density separation as a quick check for water seperation
Sounds like an incompetent Toyota service department
They shouldn’t have taken months to diagnose the thing, they only need to whip the sump off right at the start, given the history of those engines, your a much more patient man than me. Hope your trip goes well from here on
I don’t think arriving on the doorstep with a break down is the issue - the problem is the how dealers have slots (KPIs - no doubt linked to a bonus) with no wriggle room for catastrophic issues like is just poor form… we are 3 weeks and counting into waiting for our 2019 Everest (62K) to be returned after having an injector explode and requiring a long engine.
Having said that - I agree that it was BS that you had to wait that long for the diagnostic results. Still waiting for ours to return - but told that they have the engine
ASPLUTELY DISGUSTING RESPONSE FROM TOYOTA. They should have had your car on the hoist investigating what was causing the rattle on the Monday after you broke down. Was the service manager so far removed from his customers that he wasn't aware of what is going on in his workshop? There's a good video on YT about the size of the big end bearings in those cars vs a 3lt Hilux motor from 2002. The bearings are a lot narrower in the later motors and don't have the contact area that the older ones did. They say that the biggest killer of engine bearings is poor quality oil and overheated oil.
I cracked a liner in my 2013 truck near Monash and we had the engine out and rebuilt in a week. New head, pistons, liners and a new crank. I am not a mechanic but YT is very helpful and I was back on the road 7 days later. I had a 100 series Landcruiser and did 560,000kms before we sold it and bought a 200 series. That 100 series never went back to the dealer from the day we bought it. We did all the work on it. I had bought a new Hilux from the same dealer at the same time but had to ask 4 times for my quote on the 200 series Sahara. In the end I rang a dealer in Melbourne and bought a 200 series Sahara Horizon for $4000 cheaper than the local dealers quote ended up being.
SERVICE IN THIS DAY AND AGE IS KEY. LOOSE SIGHT OF YOUR CUSTOMERS AND YOU MIGHT AS WELL CLOSE THE DOORS.
Hello from the Blue Mountains... What a place we live in. Great vid, well shot too. Amazing to think they don't have 100s of these engines sitting around, considering they power nearly every current Toyota 4x4.
I think they are blowing up faster than they can build them!
You have the patience of a monk. I'm not surprised at all by the 1GD engine blowing up as it's older brother 1KD was a known grenade. Goodluck with your trip around Australia 👍 and hopefully you both make it without dramas.
So to 'do a big end' bearing can be done a few ways. Firstly a conrod bolt torque error (unlikely) or conrod bolt stretch -manufacturing defect, allowing the bearing to spin (plausible). Secondly, engine over-revved or overboosted causing big end ovality, allowing bearing to spin (pretty much no in this case). Thirdly, grossly incorrect oil grade used, leading to bearing failure (unlikely as your engine only had 30,000km and was serviced, and had oil). Fourthly, oil starvation due to oil pump blockage, pressure valve failure, oil pump failure (unlikely as only 1 big end damaged). Fifthly, bearing was faulty (my guess). Sixthly, Incorrect bearing installation (unlikely as 30,000km). Seventhly, Major overheat, and the bearing grabbed (not in this case). Eighthly, conrod or crankshaft out of spec (unlikely again as 30,000km).
TLDR: IMO - Defective bearing. which is scary, as one would think ALL conrod big end bearings in that engine would be from the same batch. I wonder what the defect is, and why it wasn't identified during QC.
Your third cause shouldn’t be ruled out either. Don’t forget 30,000 kms had quite a bit of heavy towing. Dealerships do like employing kids and good on them, as the NRMA guy also mentioned and used the wrong oil.
Oil viscosity. Dealer might be a nice guy personally but my goodness, not very good with diagnostics and couldn't care less about exceptional circumstances for someone who broke down on the side of the road.
@@Marks.Reviews Just autos just did a video. Apparently toyota are specifying 0-20 and it's causing failures in lc300. I would be asking my dealer the heavier duty recommended oil from toyota.
@@Marks.Reviews OOohhh. look in the manual it says "0-20 is fitted for fuel economy and easy starting in the cold". It then goes onto to say "an oil with higher viscosity may be better suited if the vehicle is operated at high speeds or under heavy load conditions"
@@Wofinetthat answers my question about using a better oil under warranty??
Under warranty? So what about being given a courtesy 4wd vehicle within a week to keep you moving
@@primafacie6442 we hired a third party hire car from their lot at full price for one day which was all we could afford
Lol.... wouldn't that be funny - if the dealership loan vehicle broke down!!!!!!???
You are right, but, I see why they don't??😊
@@stevenlear6439 Hope they refund that... Ask Jamie. Frankly you're being too nice to Toyota on this issue. Love the T-Shirt BTW - live in Glenbrook and have done that ride many times. 98 Marin Rift Zone bike.
@ Toyota paid for just about everything and NRMA paid the rest.
I first rode The Oakes trail in 1971, have done it a few times since then. The hills keep getting steeper though. Maybe I’ll see you passing me one day.
I purchased a Toyota hilux brand new serviced and oil changed every 5,000 kilometers at 93,000 the engine was stuffed
So I traded it for a new turbo diesel Land Cruiser serviced every 5,000 kilometres
Sitting at traffic lights in Melbourne all of a sudden blue smoke everywhere, I said to my wife wow someone’s vehicle is stuffed
It was my land cruiser
I phoned PittStop Toyota where I purchased it
They collected it , put it on a truck
One week later I phoned them they said they wouldn’t cover any costs
Only 36k on the clock
I phoned Thiess Toyota and complained they told me to get lost
One month had gone by I went to the dealership, the motor in pieces , asking why they advised me I had to pay
I refused
Another 2 weeks still no action
So I phoned the Toyota South East marketing manager in Japan
He listened to me and said leave it with me
Three days later I got a phone call from Pitt Stop Toyota saying they would cover all costs
They repaired it , I drove it from the Toyota dealership straight to a Nissan dealership and purchased a new Nissan Patrol
I will never purchase another Toyota
Now that Nissan no longer make Patrol I purchased a Honda never a problem
I have a new model defender and the oil is 0w30, full synthetic, service interval is 30k+, all done thru dealer, if it fails not my problem with 5yr warranty in place, pushing 80k and been towing almost half of that. Not interested in all the comments that will be made in regard to LR, I’m just putting here what i know about my vehicle. Only other issues have been a cracked bracket on the raised air intake, plastic replaced now with metal from dealer, and a corroded connection on hi/lo selector that was cleaned and re-sealed.
Safe travels y’all.
My question is, Why did it drop a big end, in the first place. It would be interesting to find out.
probaby extreme oil temps, combined with 0w20 oil just turns to water
I would never thought a Toyota with the low kms on it would do a bearing.
Good to see your back on the road and enjoy the rest of your trip.
Check out engine failures of the Tundra and Tucoma in the USA. DO NOT BUY .....THEY ARE JUNK.
Pleased it got sorted in the end ! The problem is nowadays No vehicle built today is built like they used to be, all manufacturers are cutting corners on quality at the customers expense.
Regards,John ( UK🇬🇧)
Wow... Any worthwhile mechanic would have worked that out in a few hours of going through the basics. Good luck going forward.
Why wasn't your mate, Jamie, involved from Day 1?
Not unusual for these Prado’s to “shit the bed”…. But gee…. Didn’t you get stitched up on the diagnose issues & 4 months wait to boot ?….. I’d be trading it in as it will do it again.
Better the car you know, than the car you don't know??
I wonder, is Toyota running a 20 grade oil in your car, this is what I'm lead to understand that they run in the 300 series. 20 grade oil shares a similar viscosity with diesel, grossly inadequate, 15w40 should be minimal speck when a diesel engine is working hard.
The 300 series runs a 0 weight oil. I follow an American guy called the oil Geek. He is not a fan after some in depth testing. Toyota does say for heavy duty work a heavier weight oil needs to be used. Seems the 300 series is having some engine issues and it's being handballed by some.
@@SVPearler0 does not mean "weight" the zero means Winter, so how it will flow on cold start at a given temperature.
What's "20 grade" oil?? You mean 0W-20?
@JasonISF knew someone would say something. I was just being very basic on it. As I was in a bit of a hurry.
ATF is probably thicker!
@JasonISF it's funny how testing shows that low viscosity oil has higher wear. It also takes up less temp. Resulting in higher engine component temps.
Some mechanical shops are starting to wonder if the low viscosity and lower oil volume in to 300 series, which also lowers the heat sink of the sump.
Dude and I thought these 1GD-FTV's were unbreakable. So sorry to hear your story, that fuel testing nonsense is complete stupidness.
He just found a way to break it
What a nightmare! You are way too patient and they have taken advantage of your good nature.
Any competent dealership would have correctly diagnosed the fault in the first hour or two at the most.
I had a similar problem with a Toyota Prado (turbo failed) and I sat in a lay bay for 7 hours with no telephone reception on the Barkly Highway, about 70 kilometres east of Tennant Creek with my caravan on the back. The RACQ people were fantastic once I could contact them (many thanks to a road train driver who pulled over and let me use his satellite phone). I ended up paying $6500 for a new turbo to be fitted but I sat in Darwin for two weeks before Toyota could fit me in. The Prado had over 200,000 kilometres on it and I lost my confidence in the car's reliability. Three months later I bought a new Toyota Land Cruiser with a warranty and fixed-price servicing for the first six services. After the fixed price serving expired I was quoted $750 for a 60,000-kilometre service.
This will be my last Toyota.
Something to ponder: Toyota has recalled over 100,000 vehicles due to engine failure concerns, including the 2022 and 2023 model year Toyota Tundra and Lexus LX:
Cause: Manufacturing debris left in the engine can cause the crankshaft main bearings to fail, which can lead to:
Engine knocking
Inability to start
Loss of power while driving
Affected vehicles: The recall affects 102,092 vehicles, including:
Toyota Tundra pickups
Lexus LX SUVs
Next steps: Toyota is still determining a fix for the affected vehicles.
Other Toyota engine issues include:
LandCruiser 300 and 70 Series: Toyota stopped production of these models due to engine issues.
GR86: Some owners have reported engine failures in the GR86, which may be due to oil starvation.
HiLux and Prado: Toyota admitted to cheating on engine tests for these models.
I would hazzard a guess that the Toyota dealer knew exactly what was wrong and told you a pack of lies.
Although rated higher Prados struggle to tow more than 2.2ton without stressing the motor
Agreed mate , they have to work pretty hard with even 2.2 tonne ( if you are the type who wants to keep up with traffic or are in a hurry)I have a 2011 150 Prado (3.0lt) with 430,000 on it
only ever towed 4.8m ally boat at biggest ( still does ) and a jayco outback flamingo(Gone now )Still going well 🤞 Maintain your 2.8lt well and don’t work it too hard, just my opinion , hope there is a happy ending to this story
It's not the motors fault here, it's the viscosity of oil that was in it.
@JasonISF my point is still correct as you might be aware caravan makers actually produced caravans lighter for the Prado market and advertised them as Prado suitable
@@wolftiedemann-jh8wg I would have thought 500Nm would be more than enough to tow the OP's 2600kg van. Hardly stressed motor.
@JasonISF do the sums as once you load your vehicle with fuel passengers and other gear plus ball weight then you start to drop what you can tow. A good example is the new V6 Everest it drops 400kg from being able to carry in the vehicle if you wish to tow anything over3 ton yet it it rated as 3.5 ton towing. That 400kg means you can not fit most off road accessories to that vehicle like 130lt long range fuel tanks. Bull bar and still carry 3 or 4 passengers.
If the motor is running a too thin viscosity oil eg. 5W 20, you may want to look at a 40, especially if you are towing and it is warm to hot weather. People are recommending this for the 300 series.
Trouble is Toyota will flat out refuse to put a 5W-40 oil in. You have to take it to a non dealer if you want to use your own chosen oil/grade.
Out of spec oil could lead to a warranty refusal.
Losing a big end bearing with a car that young with service history and oil in the sump is clearly a major mechanical failure. I would have thought the service guys would have figured this out quicker than that.
While doing a fuel analysis why didn’t they do an oil analysis at the same time it would have found the problem immediately, sounds like a delaying tactic, such a shame that they are an awesome car with such a delicate engine
Breaking down out in the boonies really sucks. We have been there and done that many times. It is amazing how many people step up and help out just when things seem to be at their worst. Just insane that it took that long to get things sorted out. I would have been howling with rage and Toyota would have been very unhappy to know me.
I wouldn't know, my 1964 split window VW kombi has always made it home.
This was a great episode; well explained. Thanks.
I feel for you both. You've had a very unsettling experience.
I've had similar (albeit not with a Toyota) in a car with under 20,000 kms on the clock but fortunately not so far from home. It sure dented my confidence in the vehicle's reliability and even now when I've had many towing trips away and covered nearly 100,000 kms, I've never quite regained 100% confidence in it.
With my Ranger, it was a faulty injector which caused the car to go into limp mode then stop - requiring a truck ride to get it to the dealer. All was taken care of by the Ford warranty although, at first I too was accused of putting the wrong fuel in it. I felt I was being treated as a fool by a slick "service manager" type but remaining calm and resolute worked - after my initial desire to throttle him subsided :)
Safe travels.
@@Ranger670 yeah, thanks for your comment.
We have now joined you on the Darkside, and own a Ford Ranger wild track. we are looking forward to many trouble-free kilometres ahead, or as much as you can with any car.
@@stevenlear6439 I reckon you'll be happy with your Ranger. For all except that initial hiccough, I have been. Safe travels.
@@stevenlear6439 God I hope you haven't got out of the frypan to just have your nuts roasted on the fire! Ranger...DANGER!
Good end result, don't be concerned with the 2.8, I recently sold a 2016 Prado with almost 200,000 kms, fault free, had been used extensively towing boat and van, well used off road, never had a problem with any part of the Prado.
You are extremely lucky I work at dealership all we do is repair 2.8
@AdmissionGaming really ? I know quite a lot of people with them in hiluxs and prados no issues at all. What dealership ?
Big end bearing is stuffed and the mechanic thinks it is contaminated diesel. When in looks like, smell like, taste like, it usually is BS. My son has a Prado and his car is on its third engine.
Oh shit was my exact reaction when the engine gave its last puff.
Mmmm this makes me think of the behind-the-scenes stuff I have heard from my boss, who was a mechanic at Mitsubishi for many years.
You could hear the rod knock on the dash cam before it seized up. Diagnosis made
If Toyota are running 0w20 oil in your prado, I would get rid of it quick smart & put 5w40 oil in. 0w20 oil is to thin & your new engine could fail again. Doesn't protect engine when working hard ( towing caravan). Good luck with your trip.
They are a nice team at Berri (Big River Toyota) and have helped me out a few times (when I’ve booked in well ahead) but I can’t believe the fluffing around to start with before they got serious with sorting it out for you.
I would have been ropable about the crazy slow process.
@@peteellissnr6258 No, they did test our patience a little bit
Watching your video my first thought was to drop the sump. I thought it might be related to crank so kinda close. Your video and the sound just reminded me of our experience, not with a prado though. I had felt the vibrations at the clutch pedal as soon as the weird noise started. I think it's BS for them to spend so much time on the fuel.
Hate how dealerships just throw parts at something in the “hope” it will fix it normally at the customers expense
Did they cut the oil filter open?
Proper diagnosis and repair is what’s needed
(Been a mechanic for 40 yrs)
Berri Toyota Huh!
This story sounds familiar - 2012 I was on the Boarder Track (Sand Hills) leading with a 200 Series (Petrol) with an off Road trailer that lost all power to the Battery & by changing batteries we got to the middle of the bridge just around the corner from Berri Toyota & it quit.
I hooked a strap & towed them in five minutes to 5 on a Friday.😊
Berri Toyota worked on it for four hours before they found the electrical problem & we were on our way - Fantastic service.
Sorry how was this story familiar? What did I miss?
@hsmedsvik 5 mins to closing time with a problem at the same spot.
oh what a feeling
Where are all the Toyota Fan boys all hiding I’m guessing.
Trying to change injectors
You got a lot more patients then me guys,
Think I might “try” take a leaf out of your book if this was ever to happen to me
Safe travels and great video 👌🏼
You have the patience of a saint.
Wow , sorry this happened to you guys , doesn’t matter what make we drive today They are all hit and miss unfortunately , it is hard for dealerships to allow time for travellers with major issues but certainly shouldn’t have taken that long , as being a diesel mechanic myself the diagnosis should have been reached within hours 👍
I admire your patience.
That rattling noise I heard in the video told me the engine was terminal, if the people at the Berry Toyota started the car they would have heard the rattle & the next step would be remove the oil filter, drain it, look for metal in the oil, if there was any drop the sump to access the damage.
Oh what a feeling!
They should have dropped the oil on the third day. How garbage are they.
Should have given Prado Hospital in Melbourne a call Anthony has replacement engines sitting in stock. Great video good result albeit a lengthy one.
I regret buying toyota so much.
I had a Santa Fe, i sent that thing to the beach, took it to Arnhem Land you name it. Took it in for a few warranty claims and all they asked was why the kms were so high.
I asked toyota for the heavier front suspension to suit a bullbar/winch and they denied even having that option, then when the front suspension started sagging they blamed the bullbar, and still refused to fit heavier suspension.
My only saving grace is they have paid for aftermarket extended warranty because the dealer voided the warranty before i bought it (demo and never serviced)
I don't even trust dealerships to change the oil and filter. When I asked my local dealer what brand, grade and spec of oil they would be using I couldn't extract a straight answer. Having been in the automotive repair industry for 30 years , now retired for 10 years, I know that dealers didn't always use the manufacturers recommended oil specs and torque specs. It might be different now, but I have my doubts. My Toyota is 18 months old so I still go to the dealer to safeguard the warranty, but I know the guy who changes my oil probably won't be a Toyota Master Tech. It shouldn't have taken so long to diagnose. Initially it sounds like they just fired the old parts canon and hoped for the best!
I always supplied my own oil when my Isuzu d-max was under warranty. I always use Penrite 100% synthetic. The dealer had no problem with my choice.
Disparaging comments may be repeating pattern for apprentices on what the roadside mechanic is exposed to daily. I recently had the tie rods left loose on a wheel alignment by you guessed it, an apprentice. It also looks like a nice part of town to have broken down in compared to a few other "remote communities" out there where safety becomes a factor 😉
It's a good learning lesson and I've passed on the link to the folks, they have a new vehicle under 7 years warranty and they were potentially not going to upgrade and take off in a 2010 4 x 4. Nothing beats warranty 👍
Apprentices these days spend more time on their phone than on the tools. Too many distractions, and then they forget what they did.
I also tow with a Prado, my question is (nothing to do with the breakdown) do you tow in sport mode?
Why didn’t they drop the sump in the first place. Worried about the cost of a container of oil and a gasket. Seriously such a simple check. You are so calm about this I would have hit the roof. Best thing your partner sent an email.