Broken Schwintek Slide-Out Grand Design Solitude (RV Living Full Time)
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- เผยแพร่เมื่อ 30 เม.ย. 2020
- RV Living Full Time is hard enough in a small space. Now add a broken bedroom Schwintek Lippert slide out, making your bedroom a tight squeeze, with no dresser, climbing over bed to get to your closet, not to mention the other closet unusable!
That is how we moved into our Grand Design Solitude full time mid February, 2020 - the day you know what was officially named.
This story is about how Grand Design, Lippert, and La Mesa saved the day for us. And who let us down. Heroes and Zeros.
Also, see what you can do if your slide out has issues and you have been denied your claim by your warranty company. Can you as a full time RVer get your home fixed in a day?
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Slide Trouble Shooting Guide from Grand Design
www.granddesignrv.com/sites/d...
Grand Design Owners Forum
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Lippert Schwintek Slide Out
www.lci1.com/slide-outs
La Mesa Service
www.lamesarv.com/service
Zero in this Story:
wholesalewarranties.com/
What story do you have about broken slide outs, warranty companies, RV service or Grand Design.
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We are a married couple in our mid 50s who downsized and sold our house so we can see the sights and enjoy every day to live deliberately as full time RVers - traveling with our dogs, Scrappy & Chewie, in our Grand Design Solitude 310 GK fifth wheel.
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Check out this playlist where we are moving into the RV with the slide broken th-cam.com/play/PLTSSVhr0HOzgOoXlE_5I3nBIAs4aHyyvh.html
SO HAPPY; 1. you picked the right company, 2. it all worked out...
But this is also why I DO NOT WANT SLIDES! ;)
George Fenrich George, hi. We decided the space slides give was worth it. Stuff breaks. In a car. In a home. In a RV. But I totally get it. Lots of people said the same thing. Thanks for your thoughts. Alice
Buying warranties makes as much sense as showering with a raincoat. Much more sense to take the exact sum of money you gave to them, put that to the side, and refresh it as repairs are made. I don’t understand why smart people have not figured this out.
Looks like I’m going to be out of pocket for the repair the warranty on our 2022 expired as we learned from GD today. @extremlylucky999 ; in concurrence with the idea of setting the money aside for incidentals.
I also had a great experience with Grand Design. We were at the GD rally with our 2015 303 5th wheel. We were having some minor things serviced at the rally by GD service team. The tech noticed a small are under the wardrobe slide that was slightly bulging. The service manager then came over to look at it and said the sidewall was starting to delaminate. The coach was about 3 years old at this time. And said they would repair it at no charge. So we scheduled to be repaired at GD service center in Indiana the next spring. GD sent a truck to my house in Wisconsin picked up the coach replaced the entire side wall, had to remove both sides and also replaced the front cap due to The decals were cracking. They also keep me informed of the time line and sent me pictures of the whole process. Then brought it back to my house. It looks perfect you can’t tell it was ever worked on and it been 3 years and still perfect. I tell this to people and they can’t believe a company would even do this. So when it comes time for a new RV I think you know who will be getting my business. Thanks again GD for great customer service.
Paul Debbie S
Debbie, hi. Wow. Your story is so much better than ours. Have you posted your story on their Facebook page? They would love it. I can’t wait to go to a GD Rally. They look amazing. We both picked a winner. Stay safe. Alice
I was a Cummins Service Supervisor for several years. I had to deal with aftermarket warranties. Every one of them were a pain in the butt to deal with. It’s very difficult to get them to pay for anything. One must really read the fine print. One example I recall was a leak at a fuel pump. After troubleshooting we found the fuel pump mounting O ring seal was leaking. The customer had coverage for fuel pump leaks. The insurance co said it wasn’t the pump that was leaking it was the mounting O ring so they wouldn’t cover it. Typical insurance company. “We cover everything “ except for whatever your problem is.
Rambladesman Moe 💯 We read the exclusions but didn’t think that they could easily blame anything on a loose bolt. It’s an RV. They couldn’t mean that? But they did. Lucky we have a Grand Design so they took care of it. Thanks for giving me your expert experience. Most things Larry could fix. But this was a bit much even for him. See you soon. Alice
R'Moe...wonder if you were ours. LOL... We had that issue not too long ago....LOL but Our Cat Dealer was able to get our covered by our insurance.
This truly is a great story. It makes me so happy we purchased our Grand Design a year ago. We haven’t had any problems yet, but it is really nice to know we’ll be taken care of if and when we do. Thanks so much for sharing this, Alice and Larry!
Piper Read Piper, hi. We did decide to buy used. We figured most of the bugs would be worked out. I’m glad we are both part of the Grand Design family. Thank you for following our story. Stay safe. Stay positive. Alice
Aftermarket warranties resemble shams and my one and only warranty on a used 40’ DP was worthless. Fortunately I bought from a dealer with a conscience and good business ethics and when the warranty company puled their crap over a failed fridge unit, he absorbed the replacement with a bug apology and a correctly working fridge.
Thank you RV Outlet USA in Ringold VA!!
Gene, that’s awesome. I haven’t heard great things about dealers or warranties. Always good to hear about a company doing the right thing. That’s why we did the video. To share some good. Thanks for sharing your story. Take care. Alice
You guys make a great tag team on getting this problem resolved. I am so glad to hear Grand Design made things right for you. What a story, and what a start to your full time RV Life. It's about to get alot better. Stay well and great interview on New Horizons tonight. Debbie - BluWave Odyssey
BluSky Odyssey Debbie, hi. We have hit some bumps on this journey. Yes. Things are looking up. I think we talked a bit too much on Sudan’s livestream. Like we did with yours 🤣😂. Thanks for coming by. Stay safe. Stay positive. Alice
What a great story guys especially for not giving up at any point in time. Having things like this happen is a reality of RV living. Other things are in count down mode, life in general plus you have to deal with the followup calls for these types of mechanical failures. Proud of you for making sure you were treated right by everyone you put your money and faith in. This should be on the full-time 101 course list - especially, your not to be missed comment of spending 2 years researching before you bought.
Thanks. We really did do a lot of research. Grand Design did step up like we had heard they would. We want to do some newbie videos because there are so many that rushed to but an RV and probably need help. Thank you so much for your many compliments and always for your support. Alice
Thank you so much. We have been shopping on the internet for a full time living RV and your story has helped us to make our decision about which company to go with. There is NOTHING more important than great customer service when it comes to a large investment like a "portable home". Thanks, again.
Hi. We did a lot of research. I suggest you look at the Grand Design Facebook group for the RV you want. That helped us. Good luck finding the right one for you. Stay safe. Alice
Always nice to hear a positive owner experience about the RV industry. I was a technician for La Mesa and learned that the customers willing to work direct with the manufacturer have the most success with getting major repairs covered and done correctly. Navigating the maze of dealer and manufacturer departments, personnel and process can be daunting.
Cody, thanks for that insight. Luckily, we had a great experience with all concerned. It just took Lippert awhile to get the part. La Mesa was awesome getting us done in a day. We have heard horror stories. Thanks for coming by. Stay safe. Alice
Holy moly. Thank you so much for the info we always knew we wanted a grand design. But you just solidified that decision with how they took care of you. Much love guys so glad it all worked out.
K&R Destinations Hey. Also check out the Grand Design Facebook group for GD you want. Hear from lots of owners. That was part of our research. Hope your experience will be as great as ours. Thanks for your visit. Stay safe. Alice
Excellent video!! We have always stayed away from extended warranties because we have heard they are filled with so many loop holes. It was great to hear that Grand Design stands behind their products. We have been looking at one of their smaller travel trailers.
Travels with Delaney Hey Patrick/Patty. Larry researched this one and heard good things. Oh well. But yes. GD is awesome. Plus they have these rallies I really want to go to. Check out the GD Facebook group for the one you are interested in. Hear from lots of owners. Good luck with your search. Alice
i like your thorough coverage of this! we are in the market for our first RV and it is very helpful. also, loved your live interview with Susan this evening!
Senior Sister Hi. Thanks. We tend to take over interviews 🤣😂. Susan is the best. Do lots of research. We made lists of what features we had to have and we would like. My big thing was windows. We are very happy with our choice. Good luck. Alice
This was a great video. I love your sensitivity. That's keeping it real. Awesome!
Bo, we try to keep it real and honest. Thank you for noticing,
Alice
Makes me happy to hear this story as I just purchased a grand design trailer. Thank you for your story and experience.
Your welcome. But this was years ago.
I joined a Facebook group for Grand Design RV and one for our Solitude
I suggest you do the same for your specific GD
Unfortunately, I’ve been reading the company is not what it used to be.
Good luck 🤗
Thank for sharing your experience! We bought our 2019 Solitude 377MBS in 2019, but it was over a year old, it came off the line in late 2018 and the previous owner had it just about a year, long enough to work out the kinks and have GD fix some things. We had a problem with our furnace, we tried troubleshooting ourselves to no avail, we called out a mobile tech who found the issue and repaired it easily. Grand Design offered to pay for the repair even though we are outside the warranty and not the original owners!
So far, we are very happy with Grand Design. We have been stationary for 7 months while getting our house ready to sell. We will be able to take off soon and anticipate more issues along the way, especially once we are traveling more. We are confident that Grand Design will continue to stand behind their product!
Dani Wilgus Dani, hi. We moochdocked in front of our house while we prepped it for sale. The only other problem we had was the wood window frames kept falling off. I want to take them off anyway and put curtains so it didn’t bother me. Good luck with sale and getting in the road. Thanks for sharing your story. Stay safe. Stay positive. Alice
Downsizing Makes Cents oh really, how odd about the frames! We haven’t had any of those loose at all and our toddler sure likes to “test” them. We are two days away from the house hitting the MLS! It’s so exciting but has been so much work! I consider the solitude our home but I know that pulling away from the house and acreage for the last time is going to be surreal.
Dani Wilgus The day we drove away after almost 23 years was intense. It was the day the virus was named 😬. Good luck with the monkey toddler 🤣. My boys are 25 and 21
Great video, Larry and Alice. Sorry to hear you had the slide issue, but glad to hear that Grand Design stood up and took good care of you.
He bob, living in an rv has its rewards and its challenges. Worrying about stuff breaking and the cost associated with that is a big challenge but it is part of the deal of full ultimate rv living. Lar
Larry knows so much about this. Larry and Joe is a good duo!! Wow, the mobile tech got there fast. Oh man, it was denied. Such a great video of a problem and how you guys resolved it. Customer Service makes a difference in any industry. So glad everything is working now.
Santos Chronicles Hey dude. Yeah. My boys can be a lot of help. Larry is very knowledgeable. But if he doesn’t know it, he finds out. We did a lot of research before we picked our GD. But we researched Wholesale Warranty too. You never know. Thanks for watching our story. And always a great visit. Stay adventuring. Alice
I learned so much from this video. Thank you so much for posting your story!
Kennieth, I’m glad we could help. Slides are a concern for many. We are happy with Grand Design still. Alice
Thank you so much for your story. Your story sure helps with making decisions about purchasing used units and how to be persistent in having repairs handled.
We were lucky that Grand Design took care of everything. Not everyone is as lucky
We are so happy that you told us your story while we was at the show. So we actually took another look at grand design and then decided on our momentum.
Hey. It was so great meeting so many people at the show. We truly believe in Grand Design. No company is perfect. No RV is perfect. I just hope they make a 29’ Solitude because we want to downsize 🤣😂. Hope the family is doing well- including pups. Alice
Thank you.
This info is invaluable. It gets me heading in the right direction.
Happy trails.
Chuck, hi. We heard many stories like ours which made us pick Grand Design. So thankful we did. Check out Grand Design Facebook group for the one you are interested in. Good luck. Alice
Great video and channel. You were in my feed on TH-cam and my wife and I just watched your awning, slide out and broken suspension videos. It sure seems like luck is not on your side. We bought a GD Reflection six years ago and had only a few minor issues. Traded up to a 2019 Solitude 310GK two years ago and had a few issues but they were minor and GD took great care of us. I had the Morryde Independent Suspension added last summer with disc brakes. Very happy especially the disc brakes. Also added the washer dryer combo and would recommend. Hope your luck is great in 2021!
Doug, are full time experience has definitely had some set backs - we also had all our Florida State park reservations canceled at the beginning of COVID.
We would like to upgrade our suspension for sure. We actually just got the rest of our leaf springs done- we touch on that in our next video.
As for washer and dryer, we added a lot of weight with our lithium and solar so we probably won’t do that. Space and weight is always an issue.
We need some more luck for sure. But then again, it could be worse - we are in the keys now 😃.
Thanks for watching and sharing your story.
Happy Camping,
Alice
Wow guys.. this story made me emotional! Great sharing
Darisan, it was an emotional experience. New to fifth wheels and going full time and the pandemic! But Grand Design took care of us. Thanks for experiencing this with us. Alice
Your full-time rv life has been tested so many times. But everytime you come out stronger and better. That's why you both are a big inspiration to me. To learn all the ups and downs of full-time RVing.
New Horizons Susan. First comment ❤️ You are so sweet. We have had our share of issues. But we keep going. We do hope what goes wrong in our RV life will help others avoid it or know how to deal with it. Thanks for another great visit. Alice
Good story. Thank you for sharing.
Thank you for making this video.
Good job!
Thanks for watching. We just hope it helps someone if they have a similar issue.
Alice
Nicely covered. I’m in love with GD and have been for a few years. I would sell our 2014 Coachman Chapparal and buy a Solitude in a NY minute! But Momma says no........ I’ll keep working on her. Again, happy this all worked out for you. I’m now a subscriber.
Gary Edick Gary, hi. Get her to look at the GD Facebook groups. Read the comments. Lots of love for GD. Plus we feel like we are our own family. I want to go to a GD Rally. Have her watch a video about that. Good luck. Thanks for the love. Stay safe. Alice
It is stories like this that make me so happy we chose to purchase a Grand Design after 7 months of research on many different brands.
Hey. We feel the same. We read and saw many stories like ours about Grand Designs customer service. And that’s why we picked them. Check out the Facebook page for the rig you want. Lots of customers to ask questions of. Good luck. Take care. Alice
Watching this has convinced us that GD is the way to go. If they cover something that is out of warranty that just shows you that you can trust them. Looking forward to joining the GD family soon. Now the hard part picking the right unit for us! We too are 50 somethings getting ready to retire and go full-time!
Bryan, I suggest you join Facebook groups fir the specific rig you are looking for. We joined the Grand Design Solitude group. That way you get lots of different views. No rig is perfect but if you reach out to Grand Design, they at least try to help.
Good luck picking your rig. We wish there was a 29’ Solitude. We definitely could downsize 🤣
Alice
I don’t even own an RV and I’ve already learned the ins and outs of don’t bother buying a warranty. Lol
And thanks to programs like yours on TH-cam.
we have people that can show us how to fix things when they need to be fixed thank you for your show
There is a lot of great information on TH-cam, but also a lot to sort through.
Thank you for visiting with us,
Alice
Hey! whats happening here!! im getting all teary eyed over an RV video!! but you guys are EXCELLENT at filming, presenting and explaining your issues/events/adventures in such a detailed timeline upbeat or shocking way its like a hollywood drama rv story every time! i subscribed!
Lauren. Thanks hope teary in a good way. 🤣 Believe me, we only have one other video when all the campgrounds closed that is a bit weepy. We try to put some humor along with good info. Thanks for finding us. Alice
Great video. Love the story from start to finish!
Thanks Brian, we love the story telling type of videos, they take a lot of planning and writing to make it concise and flow. Lucky for me Alice is an 30 year English teacher, has the skills. lar
Thanks for the video! Very helpful! Glad to hear about the great customer service! Enjoy!
Kari, you will see in the comments that many people are happy with their Grand Design. And we used Campers Inn Mobile Repair again when our leaf spring broke.
Take care.
Alice
Thank you so much for sharing this, we have a 2017 Grand Design. this was a very informative video.
Cliff Whitaker Cliff, hi. Which Grand Design do you have? We chose the Solitude because it was really built well for full time life. Plus I love the windows 🤣. Thanks for coming by. Stay safe. Alice
Although watching your hubby struggle to push the broken slide in gave me some angst-filled flashbacks, I loved hearing about your experience! Thank you, so much, for sharing! I hope it’s okay to share our experience, here? We bought a Grand Design, after a couple years of research and hearing what great customer service they have. We got a Solitude 390RK-R, sold our house, and hit the road full time. We bought a 2021, in mid-2020, and have had problem after problem. The first time it rained, before we even hit the road, we had a leak in the shower from a skylight that was cracked AND a mini-river running into living area from an outdoor outlet that was never sealed. 2 months in, our stove/oven stopped working, when we were on the road. My husband is an amazing handyman and can fix just about anything. He found wires that had come loose, reconnected them, and it has been working fine since. After 3 months on the road, one of our kitchen slides stopped working....wouldn't go in or out. We had to drive 3 states away to get it repaired, because the other dealerships were a couple months out to even get us in. (I'm sure this is a direct result of SO many RV's being sold between April and July of last year.) It took us over 6 weeks to get it in for diagnosis, get the warranty work approved, have the slide components manufactured, and get it repaired. (After watching other videos, I’m thinking that might have been a record time?) We are full-timers and tried to explain to Grand Design and to the dealership (the one that we bought it from and where we took it to get repaired) that we could not just leave it at the dealership for an undetermined amount of time and pay for hotels. They worked with us, and we were able to stay in our RV at an RV park across the street from the dealership, so we could get it right in when the slide components were in. What we didn't expect was to have to wait a week (through the crazy winter storm of Texas), then spend 3 days in a hotel, while they "couldn't get to it just yet." It was bad timing, for sure. In our first 6 months, we've had several things just "fall off" inside our trailer (crown molding above the sofa, trim in SO many places, window valance that was not secured, the mirror above the sofa that just dropped off while we were sitting, etc), which has been a huge disappointment. After hearing how wonderful the quality of GD trailers is, we have not had the same experience. The biggest disappointment of all, is that our other kitchen slide has stopped working, as of a few days ago. We have travel plans that are reserved and paid for, for the next 3 1/2 months, and we do NOT have 6 weeks and the time to travel to Texas to get the repairs done. We paid for a mobile tech to come out, who was AWESOME! He reaffirmed what we thought....that this slide, like the other one that was replaced, was not installed properly. We're in negotiations with GD, trying to get this resolved without having to sit in Texas (we're now 4 states away & not headed there until November) for another 6 weeks, to get this one repaired. Sorry or the novel. I am in the middle of getting ready to post our first video on our own TH-cam channel, and I'm grasping for positive things to say about GD RV's. We love our Grand Design, so I’m sure I can find a lot of good to share, but we are very concerned about how many problems we've already experienced. We expected SOME issues, as these rigs take a lot of wear and tear traveling as much as we do. I think I can probably guess why you wouldn't buy a 2020 model, though. :) I'm going to join the Facebook group to read about other experiences and share mine. Maybe someone can give us some tips on there. I truly appreciate you sharing your experience, so we know that we aren't the only ones. :)
Wow. That’s quite a story. Sorry you had those problems. We have heard more issues about the 2020s and 2021s
Good luck with your video. Did you see our inside and outside tour videos? There is some negative but positives too.
Safe travels,
Alice
Thank you for sharing your process. Nice CYA play execution marching into the end-zone. 🍻 Cheers to GD, L and LM of Sanford. Their follow through is exemplary. 🤜🏼
Thanks Matt, we are glad Grand Design came through for us.
This is a great story and thanks for sharing! We are also Grand Design owners (bought used 3 years ago), we have an Imagine 2600RB. I have nothing but positive things to say about customer service of Grand Design and have experienced it ourselves earlier this year. We went to an owner's rally in Michigan in May 2021, our first camping adventure of the season. A couple days in we noticed a dripping from the back of our trailer. Contacted the on-site techs at the rally and later that day they replaced a leaking / broken valve on our water heater, free of charge... and we are with NO warranty at all. Don Clark, CEO of Grand Design, also had a campfire talk during the rally that I missed and regret that seeing your video. These people are the real deal and I would buy another Grand Design RV in a heartbeat! I have heard this story over and over. Service after the sale. Glad your rig is fixed and again, thank you for sharing :-)
John, loving hearing other GDers stories.
We would love to go to a rally just for the free fixes 😉
Don Clark was a very sweet man when we met him.
We just wish they would make a 29’ Solitude 😅
Travel safe 🤗
Alice
Bravo!!! I’m getting closer to making the leap myself! I’ve sold my big bulky furniture, donated lots of things, given sentimental things to family and still sifting through the hoards from the last 12 years in one house. Another year and I’ll be full time at 36 years old, I’ve been dreaming of this for 10 years. I took early retirement from real estate at 32 years of age and then completely stopped working February 8th, 2020 due to the current situation and two years later I realize now it’s time, time to make the moves and get downsizing so I can get out and travel with my three dogs. Grand Design has been 2nd on my list, it might be first now. Thanks for the video!
Congratulations. But be cautious about buying anything pandemic built. I’ve heard stories about poor quality. Also, Grand Design was bought by Winnebago and some say the quality went down.
No RV is perfect and no manufacturer is perfect.
Still, I have heard GD customer service is better than others. And they have this whole “family” thing with Facebook groups and rallies.
Look into the exact model you want and join the matching group on Facebook. Then you will hear from lots of different owners.
Good luck. And you might be interested in Larry’s “I Quit” video.
Make sure you still have “purpose” but taking care of 3 dogs might be enough 😉
Alice
Warranties are easy to understand. You always pay - they “sometimes do” but be ready for a battle🤔
Robert, hi. You are so right. We did research this company and saw great things. I think we double dog dared them to deny another claim. Unfortunately we won’t have to. Buyer beware for sure. Luckily Larry can fix a lot himself. Thanks for coming by. Stay safe. Alice
You are right. For years they used lack of knowledge and in Normas effort to deny enough claims to be profitable. Now that I single unhappy customer canUnravel their marketing budget and possibly company, they would do better to keep the old language, but instead of all the wasted resource to deny claims, instead guarantee a payout rate and Have the customers deny their own claims and instead of agents denying claims they would contact the customer and give them a remedy anyway between 25 to 75% then for every claim, polish a summary of denial/acceptance and amount. People would appreciate being able to actually buy insurance with a 70-80% payout Plus some real value addVersus what they get now which is Probably like a 30-60% pay out
Thanks for sharing. We just bought a 2018 310 GK last fall and have only used it once so far. It is good to know Grand Design stands behind their products. We were previously in a Class A MH but fell in love with all the windows and layout of the 310 so we made the switch.
Ray Rouleau Ray, hi. Oh man. Only used it once? The newer Solitudes have more features we like. No carpet for one. The windows was definitely key for me. We loved the view while at Curry Hammock State Park in the keys. Hope you get to take it out some more soon. GD is an amazing company. Thanks for coming by. Stay safe. Alice
Great story with a happy ending. Grand Design really did keep to their word, bravo 👏Trev
Poshcats Camping Trev, hi. Yes. We are very happy we chose Grand Design. There’s nothing better than a happy ending. Stay safe. Stay positive. Alice
Wow! That's terrible. Glad you could get it in and repaired. Denied, that's not right! Glad it worked out. I haven't done any research on after market warranties. I'm too cheap, living on the edge. We have been pretty lucky, although our campers have not been new. I hear a lot of stories about new camper falling apart. Thanks for sharing your story.
Hey Steve 🐢 We still are on the fence with the warranty. Our RV was a 2017 that we bought used in late 2019. Some of the kinks were worked out but it was barely used. That’s probably why they didn’t notice a slide problem. But Grand Design came through for us. Thanks for taking a break from work camping to visit. Take care. Alice
First time to catch your TH-cam - GREAT EPISODE! We are employed full time and RV part time (as much as possible). Just bought our 2nd camper. Went from a well used pop-up almost a year ago today to a 2020 Jayco White Hawk 24MBH late last fall. Didn’t take us long to realize how much we loved RV-ing! I keep hearing great things about Grand Design. Just hope we are disappointed with our Jayco. So far - Great! May have to really consider Grand Design next time. I’ve subscribed!
Tony Rodgers Tony, hi. We looked at Jaycos. It just seemed the Solitude was built to handle full time. Plus we read so much from other owners about their great service. Any RV will break something. So we figured service was as important. Enjoy your rig. Stay safe. Alice
Glad you got your issues resolved. We have been working with Lippert on issues with our jacks. After several attempts with an RV service center that couldn't locate the problem, Lippert sent a factory tech to our home to work on it. (By the way, Lippert has factory techs right out of Tampa, FL) We are very pleased with the company and the results.
Judy, hi. That’s awesome. What RV do you have? I didn’t know Lippert had a place in Tampa. That’s cool. Thanks for letting me know. Customer service is one reason we picked GD. But the panoramic windows really won me 😅. Thanks for telling me your experience. Stay safe. Alice
My husband keeps pushing Grand Design... now I know why. Thank you so much for sharing.
Claire, it wasn’t only the customer service and family feel. But the windows on the Solitude just couldn’t be found in other comparable fifth wheels. Plus it felt more solid for full time RVing. Good luck. Love to hear what you end up with. Alice.
@@DownsizingMakesCents That is great to know! Thank you!
Great story and good job grand design we love companies that step up
Hi guys. Grand Design really is a great company. It pays to do the research. Stay safe. Stay positive. Alice
Wow ! This is exactly why we ordered a 2021 310gk. We will be picking it up next week. You have a new subscriber in me.
Rambladesman Moe Hey. 2021s have a lot of changes I wish ours had. Congratulations. Read other comments here. So many happy GD owners. We hope to go to a rally someday. Thanks for coming along on our journey with us. Buy pool noodles 🤣(see our head injury vid). Stay safe. Alice
Enjoyed the informative video. Thank you for confirming our decision to buy a Grand Design.
Hey. All you need is to read all the great things in the Facebook groups. Loads of people love their GD. We can’t wait to go to a GD Rally. Stay safe. Alice
Glad this issue was finally resolved. I know what a headache problems like this can be, especially when someone (warranty company) drops the ball.
We looked very hard at a GD Solitude in 2018. Beautiful rig but the dealer just didn't want to work with us, and their service reputation was not good. Ended up with a Montana that we love. But that aside....they are all the same. It's the customer service that counts.
Best of luck to you and happy trails out there.
Kevin, hi. Yes. The dealer wasn’t great but there aren’t too many used GDs out there for sale. I’m glad we didn’t have to rely on that dealer. 😫 They took forever to fix minor things we put in the “We owe you” list. For full time, the Solitude just felt really solid. Plus we researched their customer service. Awesome folks. I hope your rig keeps you as happy. Take care. Alice
Glad you got the slide fixed. And good to know about the wholesale warranties and they way they write their contracts.
Hey. Yes. Warranties are tricky. Though we researched this company before hand, there are loop holes. We are still glad we have slides. We love the room as full timers. And obviously we love Grand Design. Thanks for coming by. Stay safe. Alice
Appreciate all you shared about Grand Design, I’m looking to go full RVing soon.
Glad we could help. We have yet to do a tour of our rig but we do have videos on some mods. Good luck with full time. Alice
Glad they took care of your issue and hopefully your warranty company will also do what’s right in the future !
Charles Hackney Charles, hi. We are glad too 😀. We do hope we will do a positive follow up video about Wholesale Warranties. Time will tell. Thanks for coming by. Alice
Makes me happy that they did help you..n thanks for the good info.. GodBless N keep living happily ❤❤❤❤
Thank you. They didn’t have to since we had no warranty with them. But it was initially put together wrong and they owned up to it.
Alice
So happy to hear your story! I worry that these company's try and take advantage of seniors who want to go on the road. Thank you for sharing! I have been hearing good results from Grand Design RV and would consider them now!
David, hi. When researching for a rig, we heard lots of stories like this. Be careful of the dealership. Such a difference. But Grand Design treated us right. Check out the Grand Design Facebook group for the rig you want. Lots of honest voices. Thanks for sharing. Stay safe. Alice
I'm so glad I stumbled across your video. My wife and I have been thinking about getting an RV but we're trying to decide what type; Class A, C or towable. I know, all over the place but we have a lot of variables. The one thing we decided on based on our research, and visits to factories, is that the two best of class options are Tiffin for Class A and Grand Design for towable. I'm so glad to see real life experience with GD and how they stepped up to take care of your issue. In the RV world the bar has been set really high by Bob Tiffin so this video was enlightening to see others like Don Clark share his commitment to the customer. Now if I could only find a decent after market warranty company.....sounds like the jury is still out on Wholesale Warranty. Thumbs up and I've subscribed, lookin forward to more videos. Enjoy the ride.
Doug C Doug, hey. Believe me, we did a lot of research and made many lists. Once we decided on a fifth wheel, back to research and lists. What helped was the Grand Design Facebook group. Reading lots of comments by owners. We still have to film our tour. Hopefully that will be done next week. Thank you so much for sharing. We hope to see you soon. Alice.
We are going full time in 3 years & will be buying in 2. After the horrific experiences we have had with other brands and dealers, we are thrilled to hear this story about a company that stands behind their product. Our next camper will 100% be a Grand Design!
Chad, join a Facebook group for the Grand Design you want. You will hear lots of honesty. No rig is perfect. And frankly I wouldn’t buy one built in 2020.
Alice
I just wanna thank you very much because my wife and I are just about ready to enter the same world you just described you were in when you started. I am retired already just waiting on wife now. So I have plenty of time to look and see good or bad. Thanks so very much for sharing your story because it has given me a start to what looks like can be a whole new education in our future. I hope to even meet you folks one day. We are in South Carolina so not hard to find. Thanks again.
Chuck. Wow. Thank you. It’s comments like yours that make us feel our hard work is worth it. It certainly isn’t for the money 🤣. We did a lot of research before we decided on a fifth wheel, a Grand Design, the Solitude and our truck too. If you have any questions, feel free to contact us through Instagram message. You aren’t that far away. And I have family in both Carolinas. Stay safe. Alice.
Had a 2017 Grand Design 2150... Loved it, but traded for a 2020 Thor Chateau class C. We never had any problems with the trailer - just getting too old for the hitching routine! We have a full wall Schwintek slide... so far 🤞. Glad you guys finally got yours fixed! We bought Grand Design also for their reputation!
I understand why you went to the C, I the hitching routine can wear me out, I have rheumatoid arthritis, some days hitching is no problem, other days it is agony, which is why we only move every two weeks or so. I hope grand design continues to provide strong customer support as the get bigger!
I'm glad y'all got this issue resolved.
Sorry it took so much time and your patience.
I'm fed up with doing business, with any company.
Customer service , what a joke.
I guess we were lucky. It seems it’s hit or miss these days getting help - except if you go to a GD rally 😉
Unfortunately, now we have to push the slide out on one side so it doesn’t go out crooked 😣
Great video, good information on the slide system. Glad it all worked out!
Brian Davidson Brian, hey. Slides can be intimidating- even for Larry who can fix most issues. We hope this info can help others. We are very happy we picked Grand Design who took care of this. Thanks for your visit. Stay safe. Alice
Downsizing Makes Cents thank you for replying, looking forward to more of you adventures!👍🏻
Thank you for sharing your experiences, we are looking at small campers and some have slides. I think now we will get one without slides.
Bryan, we still love the room the slides give, especially as new full timers - just a year.
Alice
We also decided on Grand Design to purchase and then picked the model that suited our needs. We do understand the high upkeep on RV units with the continuous movement and shaking while in transport as well as the elements constantly beating the unit up. Keeping up on maintenance, tightening and replacing is normal. It is just nice when a company stand behind their product when thing inevitably go wrong beyond our control.
Chris, yes. They didn’t have to admit it was an original build problem or take on the cost. This is why we picked this company.
Unfortunately, on the Facebook group for Grand Design Solitudes, I’m reading more and more problems- and sometimes GD won’t help?
Alice
I have a 2020 Grand Design 2930 RL and the bearings were over lubed at the factory. When it came to 2021 Preseason tuneup at the dealer in Oak Grove Mo. (Life Style RV). When they went to check the breaks/Pads & bearings they discovered the seals were BLOW OUT, and ALL the grease had ruined the breaks. (Our GD Solitude) was less than a week out of warranty. Short of the long, Grand Design took into consideration (COVID PLAGUE), and Covered the issue with the generosity of Lippert backing their product as well. That $900.00 ticket was fully covered by Both parties. I Love the Grand Design Product! I'll have nothing else but a GRAND DESIGN RV!!
Im glad to hear you had a good experience with Grand Design standing behind their product even if it was out of warranty. I have my brakes and bearings serviced at least once a year to make sure I dont have an issue on the road. Thanks for sharing your story. Larry
That was a great story ! Im glad they steeped up to the plate & took responseblly
Robert, hi. Yes. We researched this company before deciding. We read lots of stories like this. But we bought our RV used so no warranty with GD. But they still took care us. It’s nice to be pleasantly surprised by a company. Thanks for coming by. Take care. Alice
Downsizing Makes Cents I’ve got a 2013 rock wood camper ! I’ve camped in it ! Lots fun
We have a grand design transcend trailer and we love it .have not had a major problem so far but we are getting ready to take it in for some repairs so appreciate your video hope it works out as well for us 🙏
Carolyn, hi. Good luck with the repairs. Luckily Larry can fix most things. The slide was definitely out of his comfort zone 🤣. It’s a great company. Let us know how it goes. Stay safe. Alice
wow grand design owners are going to love to hear your story
Hey. Thanks. They should know how great this company is. Thanks for coming by. Give Boomer a hug 🐕 Alice
@@DownsizingMakesCents i will hug him for you thanks Alice
You are hitting the nail on the head. We chose Grand Design too, just have to figure out which model now. We chose them for exactly the same reasons you did.
We picked the Solitude 310 GK for the size- 35’- and the windows. You go over 35’ and there are places you can’t fit. We did video tours of our RV, one for inside and one for outside.
Good luck on your choice.
Alice
So glad our slide was an easy fix, sorry you guys had to deal with that headache...RV problems are never fun, no matter how big or small the issue is, always stressful 😠😤😖
Hey. Yes. Slides give you lots of room but they can be a hassle. Luckily, Grand Design took care of us. Thanks for visiting. Stay safe. Alice
@@DownsizingMakesCents so glad they stepped up & made it right, we might just have to check out a GD for our next rig 😉 stay safe
Check out the Facebook group for the rig you might want. Then you will hear lots of voices. Good luck. Alice
I really enjoyed your video about the Schwintek slide issue. My 2017 Imagine has two Schwintek slides and we are very careful not to overload them with heavy items. We also are meticulous about lubricating the "shoe" on the slides as we learned on the Lippert TH-cam video. The only issue we experienced was self-induced when an object fell between the slide trim and the interior wall, jamming the slide.
Richard, hi. We did just recently lubricate the slides and showed it in our video after our two month lockdown. On the road again. I’m always worried about the slides. But it’s great knowing we have a company that will help us if they can. Thanks for sharing and coming by. Alice
I love your GD story I’m a keystone guy,our hydraulic motor went out on us at the end of vacation ,all slide we’re in but jacks were down,so I couldn’t move our 5wheel within 24 hrs campers inn Myrtle beach had a tech at our site installing a new motor,thanks to keystones customer dept.
Gregory, that’s awesome to hear. We looked at a Keystone. But our Solitude is rated for “ extended stay” plus the windows are amazing. Glad to hear another company stepped up. Were you still under warranty? We weren’t. We bought ours used. Hope you don’t have any more issues. Take care. Alice
Never never trust warrantees ... I’ve been hosed to many times.
I’m so glad they came through for you. Happy camping..
Bill, hi. I have heard some good stories about warranties if the paperwork isn’t written up a certain way. At least we were right about Grand Design 🤣. Sorry you have had no luck with warranties. Thanks for the well wishes. And the same to you. Alice
Really enjoyed your video on your slide adventure. Especially since you live so to speak nearby where I am in Gainesville, FL. I've subscribed to your channel and look forward to seeing more of your RV adventures. bill in Florida
Will Wonder Bill, hi neighbor. We lost our reservation to Paynes Prairie due to the virus. Any help from you? 🤣 We will be in Florida for awhile. We just did Wekiwa Springs and are working on Salt Springs now. There are so many great places here in Florida. Have you visited the Bat Houses on UF campus at sunset? So cool. Thanks for visiting with us. See you soon. Alice
Among all the nightmare scenarios this stands as a glimmer of hope. Thanks
Our latest videos shows you we actually have had some major issues while traveling full time. You may just laugh
Thanks fo sharing your story. My wife and I retire in 10 months and are going to be 1/2 timers, 6 months at our cottage up in Canada and 6 mouths down south where it warm. We are get a 5th wheel to travel in. Grand Design has been at the top of our short list for a while now as the brand of RV but your story and many many others similar have made our minds up. We are getting a Grand Design!!!! You have helped us feel very confident in making this BIG decision. In fact we are planning on purchasing our new 1/2 time home, a Reflection 150 268BH, this fall and a new 3/4ton truck to pull it. Thanks again and we hope to run into you guys on the road somewhere warm in the winter of 2021. And keep those stories coming!!!!!
Hey. Congratulations 🎈🍾🎉🎊 We picked Grand Design for the same reason. Larry is from Oakville. Can we come moochdock when you are up there? 🤣 We actually we’re supposed to be there this summer. But like many, plans change. Your plan sounds awesome. We wish we could escape the Florida heat right now 😫 Thanks for sharing your story. And welcome to the GD family. Take care. Alice
Downsizing Makes Cents you guys are more than welcome to come and moochdock if you come up here....... But we are a ways from Oakville Ontario and I am assuming you meant Oakville Ontario not Oakville Manitoba. Our cottage is just north of Gimli, Manitoba. That’s only 1400 miles from Oakville Ont, would make a nice day trip. 😂
hammer883333 a bit out of our way 🤣😂
Gig's Rig: We don't have a Grand Design, but very impressed with their response! Welcome to RV life!
Georgia Layman Georgia, hi. And what a welcome we got. First day of full time was the day the virus was named. First month, it was called a pandemic. We figure we can handle anything now 🤣. Thanks for coming by. Stay safe. Alice
Excellent video on when it fails ,Motor fails ,seal breaks and over laps ,
Jib Guy Hey. We want to help people be able maybe to diagnose it themselves. Not all repair guys will be as honest and knowledgeable as ours was. Plus we really wanted people to know how Grand Design took care of us. Thanks for coming by. Stay safe. Stay positive. Alice
Hello Downsizing Makes Cents (Like the Penny). I hope I am a hero in this one. That is great on Grand Design. I have heard they are real good. Wow good times at Tampa. Alice be honest. You wanted to go to the show to meet Camper Life. Come on now. That is why for the Class A I am so happy with Newmar. They have taken care of us on the few calls we have made. It means a lot. As y'all now know being full time when something goes wrong it really sucks. It is much worse than being in house. Great video.
Camper Life William. You don’t remember when I introduced myself to you and you looked at me funny 😂. Tampa was awesome. I’m glad to hear Newmar has treated you right. I hope it stays that way. We are obviously really pleased with Grand Design. Yes. As full timers, having a problem with our RV is worse than I remember being in a house. Talk soon. Alice
Glad to hear it worked out. We have a 2019 Solitude S- Class 3350RL.
And our story is VERY similar. We were getting ready to drive to Indiana to get the suspension upgraded when our Schwintek bedroom slide quit. We ended up taking it back to GD for that and a couple other issues. Like you GD took care of it very well... We took off the middle of December and are just getting ready to sell the Sticks.
Bruce Wa Bruce, hi. We looked at the S-class too. We would love to have a Solitude that is 29-30’. Glad to hear Grand Design took care of you guys too. Maybe GD needs to find another company for their slide mechanisms. Good luck with the house. And stay safe. Alice
@@DownsizingMakesCents GD said that it was installed incorrrectly,
Not sure we can blame that on the Schwintek people...
Bruce Wa Not maybe in this case. But I did some research. Lots of problems with Schwintek slides
Grand Design is my next camper. I love this story. I’ve heard only good things about them.
Hey. We heard many stories like ours when we were researching before we sold our house. It’s so great to know they are true. #gdrv4life. Thanks for coming by. Take care. Alice.
I absolutely love your video shout-out The Grand Design I will be looking them up they sound awesome I just recently purchased a 30-foot RV I am a full timer and I love all of you Dude Perfect guys how to say thank you for sharing
Bill, hi. We heard so many others say great things about Grand Design. That’s how we picked them. We are so glad we did. I’d love it if they made this same rig in 29-30’. We want to downsize 😅. Thank you so much for your positive words. Keep safe on your travels. Alice
I also did a lot of research on fifth wheels and it came down to Grand D and Jayco. I happen to go to their website and saw the owners email address. So for giggles I send Mr. Don a long email with my question on why I should choose a Grand D over the Jayco thinking I will never get a response. Well about 4 hours later I received a call in my office and It was Mr. Don calling me while at his sons graduation. He answered all my questions and I felt good about their product but the wife out voted me and we went with the Jayco. The main reason was that Grand D was just starting out and she was concerned about them going out of business and we would be stuck with a camper and no support. Thanks for the video.
Hi. That is an awesome story. Makes me even more impressed with Don and Grand Design. Wow. I understand your wife’s point. I hope the Jayco is treating you right. Thank you so much for sharing your story. Take care. Alice
This video reaffirms our decision to go with Grand Design last year when we bought our 397TH. So far no problems at all with our slides - knock on wood.
D&J
NoFixedAddress D & J, hi. When we researched GD, we heard lots of stories like this. No problem with our slide since so I’m thinking it was an anomaly. Thanks for coming by. Stay safe. Alice
Really enjoyed your story, and while it not a very pleasant experience, it turned out to be a good one non the less... I have a GD 2018 312BHTS. One night, back in June of 2019, I had just arrived at my storage facility to check on my rv. Not having turned on the battery, and with no power connecting the rv, I had witnessed stray electrical sparks streaming down through the basement area and then down through to the underbelly egnighting a fire. The next morning I contacted my insurance company, told them of what had happened, and things were set in motion. Claims adjuster, and inspection. The insurance company wanted to have a fire and arson investigation completed, well after some time had gone by, (2 months), I got a call from the insurance company saying that they had reached out to Grand Design (and they had sent out a rep) to inspect for the cause, and found it to be their fault from a roug fastening screw that had pierced through a wire which caused a self fusing breaker to overheat and cause a fire. Grand Design contacted me and said they would make it right, at no cost to me, and would it be ok with me if the came to pick up my damaged rig in So California, take it back to Middlebury, and build it anew!!
They did and threw in some 2020 model additions (woo hoo). Plus they covered all of my pre planned camping trips since I didn't have my rv. I am Grand Design for life...
Wow, that is an incredible story, as I was reading , I was thinking this could be a story where GD blamed someone else, but glad to hear they stepped up for you. Thanks for sharing that story, we make videos like this for this kind of story sharing, Larry
We just got our 2020 grand design reflection in April and we are hitting the road in September!
Angela Bielanin Angela, hi. That’s awesome. Congratulations 🎊🎉🍾🎈 Maybe we will see you on the road or at a GD Rally. Stay safe. Alice
Just wanted to add about what Larry said about choosing a company who gets good reviews about standing behind their products. And a dealer who still puts the customer first. Previously we had two Aerolite (Thor) products, where when it came to warranty issues, it was like pulling teeth to get anything approved. Granted most of the small stuff that needs to be done when you buy a new RV trailer, I took care of myself, but once the Aerolite division was moved over to the Keystone division's warranty department after Thor bought Keystone out, things became impossible. Had a "slide" issue on our last 2013 Aerolite, where even the dealer said it was a 100% build / design issue. Keystone just kept repeating that "EVERY" unit that comes out of the factory door is 100% designed and built right. I told them a "5 year old" could see the design flaw that caused one side of the slide to sag 1.5". After that I said I will never again buy another Thor product. Don't get me wrong, we enjoyed the 780 nights of use out of the two Aerolite units over 12 years, but I knew we wanted a higher quality RV, but not a $100k Airsteam. Looked at Lance (too small) Arctic Fox ( no floorplan fit our needs) Then someone said ORV (Outdoor RV) is a sister company to Arctic Fox. But only sold in Denver and westward. So during our 17' Yellowstone trip, we stopped in a WY. dealer to look at the 24RKS floorplan. Took my wife 15 minutes to say "this is the one". Didn't buy from that dealer. Ended up buying from a dealer near the OR. factory. Fact they gave me a trade in $900 less than a bought the 2013 Aerolite new for (used it 400 nights including a Alaska trip). 2-1/2 years later....The ORV unit is hand over foot a better quality / stout built trailer in every way. I guess you get what you pay for. The Aerolite's ran about $16-17k, the ORV was $35k. We kicked a lot of tires. Some I refused to go into because they were a Thor / Keystone company. Once on the IRV2 website, the ORV thread they said if your coming from the Midwest (OH.) Thompson RV near the factory is fabulous dealer to deal with. Was so impressed, the IRV2 crowd, made me the wagon master to organizer the first ORV east coast rally. I held it in Cook Forest State Park in NW. PA in 2018. The ORV company does a western rally in OR. each June.
Jay, hi. I am so sorry I didn't respond earlier. I don't know how I missed you. I could have sworn I responded. Weird. I m glad you found a rig and company that you love. That is really cool. We have yet to go to a rally. It sounds like a blast. Air Streams are a bit out of our range too. Maybe we will see you on the road one day and you could try to convince us to switch- haha. Take care. Alice
I also have a 310GK, and its our home. Luv it.
Hey. Yes. The 310 is awesome. We figured going full time, we wanted something with room. Now if GD made it in a 30’ 🤣. Thanks for coming by. Enjoy your GD. Stay safe. Alice
Great vid. ALSO, I LOVE her shirt. I have ole school VW vans and I love them
Scott, hi. I bought my shirt while at Yosemite but I found they make the old vans on other cool shirts. Look up wildtribute.com. Maybe you’ll find one for you. Take care. Alice.
What a great story, Customer service is so important.
Hey. Yes. Customer support is key. I’ve heard many stories like ours about Grand Design. I’m so glad we bought one. Stay safe. Alice.
I am glad to hear about Grand Design
This was when we first bought in 2019. I’ve heard mixed reviews in the last year.
It’s best to get on a Facebook group for the rig you are interested in and read what actual owners say about the manufacturers
Love you guys... you are so real, but guys, you've got to SMILE more...more appealing. Thanks for showing your heart! Love ya. Thanks.
Hey. You are so right. I have a resting witch face which was great when I was a teacher 🤣. I do try to remember to smile but after 100 takes ( exaggeration a bit ). Thanks for YOUR heart. We appreciate it. We do try to be real. Take care. Alice.
No, not at all! I couldn’t help thinking that you were so cute and your husband is a very lucky guy. 🙂
After market warranties are there to collect your money and deny your claims no matter what! I bought a Winnebago from LaMesa and they are terrific!
Bud Lamy Bud, hi. We did a lot of research, read and saw videos praising Wholesale Warranties. We actually bought a used RV on consignment so it was a bit of a different situation. I’m glad you are happy with your rig and your dealer. Thanks for sharing. Stay safe. Alice
This video sold me on Grand Design. Will buy next year.
Edwin, hi. I joined a Grand Design Facebook group for the rig we were looking at. See what others say. No RV is perfect, but Grand Design at least tries to make you happy. #gdrv4life Stay safe. Alice.
We have a new 2023 Thor Quantum Kw29 Class C, with 2 slides. Both are Schwintek. We’ve not been on a maiden voyage yet, and already have an issue with one slide. We bought it at La Mesa, and Shane is our service tech rep. We took it in for repair a few days ago. Hoping Shane will get ours working as good as yours. Thanks for sharing your saga.
If you contact the manufacturer, they MAY admit what common problem it might be.
Ours was a piece installed upside down.
Good luck - now we give it a push on one side so it goes out even 🙄
@@DownsizingMakesCents Just got a call from the service center this morning. Turns out the slide topper hardware failed, and the slide ate the fabric when the room was closing. The slide is fine. New topper on order. All covered by warranty. Thanks for the info, hope I don't need it later!
I have a Master's degree in Reliability Engineering. These companies that sell "extended warranties" have done all the studies by looking at failure data for the components and will typically only insure parts that are expected to last longer than the term of the warranty. Yes, sometimes extended warranties benefit some folks, but for the vast majority the stats simply indicate that the majority who buy them do NOT benefit from them. That is why I always tell people not to buy extended warranties. Throw in all the ridiculous exclusions and you have your answer. On a different note, my wife and I have been seriously examining the ability to full time it as well. This all depends on getting approval from my work to work remotely. We were considering both Grand Design and Jayco fifth wheels/tow haulers and I've heard about GD's excellent customer service. Your video has really helped. Thanks.
Steven, Hi. I am so sorry I didn't respond earlier. I don't know how I missed you. I agree with you about the warranty. We should have taken the reimbursement but the CEO was a great salesman- ugh. We looked at a lot of manufacturers. It isn't just Grand Designs customer service but their whole attitude. It is like you are in a club. Look at facebook group for the Grand Design you are considering. Also, watch a video about one of their rallies. They have a special hashtag too (gdvr4life). We know we made the right decision with GD for so many reasons. Good luck with picking your rig and going full time. Give us an update. You can also email me if you have any questions. alice@downsizingmakescents.com Take care. Alice
Also have a similar story with Wholesale Warranties, we have a 2018 Grand Design Solitude 310gk-r. Had some issues come up and took it to our dealer for repairs and Wholesale Warranties also denied our claims, wasn't as fortunate as you on talking with them about the denial of claims so I ended up getting a refund and went with a different extended warranty company. I will not recommend them to anyone. So glad everything worked out for you all. Safe travels!!
Tim Allen Tim, hi. We aren’t sure if we will do a whole separate story on Wholesale Warranties. Sorry you had this happen. Do you mean you didn’t get help from GD or you didn’t ask? Also what were the issues? Hope your GD treats you better in the future. Stay safe. Alice
So glad for
You. We have a new 2021 GD 260 Rd that has slide problems from 3 months after we bought it. GD has fallen short as it is still broken. Techs from GD can not get it fixed. It goes back to the factory next month. I have sent EMails to Don Clark. Lucky you got the response you did.
Sorry to hear this - sounds more common since our problem. Could he be because GD was bought?
Did you try posting on the Grand Design FB page? Or one dedicated to your model?
Unfortunately, social media might be needed to get results.
Let us know how it goes 🤗
Great video and Great Info!!!
john hernandez John, hi. Thanks for your positivity. We hope the info helps others. Stay safe. Stay positive. Alice
I have an extended warranty through Good Sam. Had a claim recently and it was handled seamlessly and quickly. So far I am happy with my Good Sam extended warranty. Glad everything worked out for both of you. My wife and I have a hoe base in Alaska and travel in the ‘Lower 48”during the winter time.
John, hi. That’s awesome that Good Sam came through for you. We really appreciate how Grand Design took care of us. So if we go up to Alaska, can we moochdock ? 🤣. Be safe. Maybe we will see you on the road some day. Alice
Good Sam has replaced parts multiple times on our full wall slide, the problem is they refuse to pay shipping and the Schwintek tracks don't ship for free.
Thanks for telling your story! It has reaffirmed our decision to purchase a Grand Design.
Odie_HDRV Hey. I’m getting a lot of positive comments from other Grand Design owners. Read the other comments. We did pick a great company. Now if we could just make it to a GD rally. Stay safe. Alice
@@DownsizingMakesCents I'm looking forward to our first rally also. Hope to see y'all there!
Glad all worked out for you guys. 🙏🏼
Rocky, thanks. We were lucky. Grand Design admitted the slide was installed incorrectly and they took care of it
Alice
@@DownsizingMakesCents Awesome.🇺🇲🤙🏼
I'm a fierce "no aftermarket warranty" pusher. It's hard to explain to people when they are thinking of purchasing something WHY a warranty company would deny a claim that's in clear writing as covered on their paperwork, but this is exactly how they weasel out. If you are comfortable arguing on the phone you can sometimes have better luck, but if you don't want the trouble they are just not worth it.... So few people actually get the benefit of a covered expensive item, whether that's a car issue, or an RV issue. Best of luck and great story! I value companies that stand behind their product, repairing this and not trying to blame it on "oh well you must have hit something with the slide at some point" really shows they accept responsibility for the mistake at assembly.
After the fight we had trying to get Wholesale Warranty to pay for a broken leaf spring - something specifically covered- we are definitely not for after market warranties. They refused to pay fir a $15 u bolt. THEY decided it didn’t need to be replaced. All experts say it should. That video was pretty recent. And you are right, they will try to blame you. Thanks for your thoughts.
Alice