Deaf Man vs Drive Thru: We’re Back!
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- เผยแพร่เมื่อ 26 ก.พ. 2021
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Hey guys! Today, we are back after one year to see if this location has made any changes to how they serve deaf customers. Watch the original video where our order was thrown away and Ryan was accused of faking his deafness here:
• Deaf Man vs. Drive Thr...
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Epidemic Sounds
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Hey guys! I'm gonna pin this comment so you can all leave your birthday cheers for Ellen on her 25th birthday here. Please join me in wishing Ellen, my best friend, and my soulmate a very happy 25th! If you are interested in a hoodie, here is the link: www.signduo.com/
Happy Birthday Ellen🎊❤️💕🍾🎉
Hay love the vids glad it went smoothly I am learning sign language because of these videos :D
Happy Birthday! Hope you had an amazing day and a great year ahead!
Happy 25th birthday, Ellen! Hope you have a great birthday and just an amazing day ☺️💗
happy birthday ellen!!!!
Literally what benefit would a person have for faking being deaf? Do they think they’d get a free meal for having a disability?
definitely not at mcdonalds, but i remember at seaworld (7 years ago + i was young and ignorant as to how the living environment for the animals wasn't good in the least) my family got to skip the line because my parents are deaf
@@evangelina5069 That's interesting. Speaking of seaworld i had a mild heatstroke when I went there one summer. never went back since. for a place that based around water it is super hot, at least in florida.
@@snicksss idk i went to the one in orlando and it wasn't really hot for me personally. i also only went there for a daytrip one summer and didn't go back
@@evangelina5069 I also went to the one in orlando
I know some ppl also do it for prank videos, wanting to mess with employees. It's honestly sad
the fact that the employee gestured with his hands the price was thinking on his part. Good job on the drive-thru staff on this moment.
You are darn right
I totally would've done the same thing!
Yup
Haha, I loved it that he went “Peace ✌🏼” at the end 😁
Agreed huge improvement from last time!
That employee was like, “oh, oh, right, this is what I’ve been training for. “
Napoleon Dynamite moment
😂😂
Sryi
anime protagonist moment
@@susanmartinez6079 why tf are you spamming
I had honestly never thought a person who is deaf would be accused of faking. I know this all too well as a person with epilepsy. It's a very crappy feeling. I've been accused by my own family members of faking. It's like what...why would I fake something like that!
I have been there. I once had a neighbour tell me I could stop the seizures like an alcoholic can stop drinking....oh I gave them both barrels, mine started 4 weeks after I had my daughter. Plus been told I'm faking it.....Yeh I'm faking it to take 20 tablets a day...NOT
Omg I feel you! One time I had a seizure at school and a popular boy in my class said I was “doing it for attention”. This is all due to lack of education and ignorance.
At my school when it’s your last year before University you have a lesson twice a week called ‘lessons in life’ and even in those lessons we don’t get taught what to do when we encounter people with different conditions; deaf, epileptic etc.
I also personally think that they should teach ‘lessons in life’ for younger years as well.
it happens all the time. even in the ER, and even from deaf people who don’t take other disabilities into consideration. Also some of us were born hearing became deaf a little later. some use our voices more or less depending on the situation. people seem to want a black and white fully deaf or fully hearing scenario, but thats rarely the case. and even with partial hearing, most people lose the higher frequencies first which cuts out most of the consonants and makes understanding spoken language even more of a challenge.
its so easy to learn a few job specific signs and to gesture with deaf people. i encourage people to use what they know if it fits the situation. its better in my experience than when people freeze up or assume the deaf person is faking.
Fr like who would go around faking being deaf whats even the purpose of doing hthat
Honestly, as someone with epilepsy myself I've seen kids actively fake it for attention. It's terrible, especially since it really REALLY hurts to have seizures. You wouldn't think it, but people are that cruel and will try to get attention from something that causes so much pain. (And yes, I've also been called a faker because I'm "too young to have seizures").
As someone who works fast food, THIS IS HOW IT SHOULD ALWAYS GO!
agreed 100%!!!
Agreed
I work in a drive thru and am and ASL student and I can't wait till I can use my skills there :)
I also work in fast food,this is why I want to learn Auslan (Australian Sign Language) so I can communicate with more customers.
Why no translation while he's doing ASL...im sad, I really want to read what is he saying :(
I want to understand he's gesture and practice the words,
They shouldn’t have assumed you were faking it, that’s just pure ignorance on their part, but I’m glad you got WAY better treatment this time
Yeah the worst part is that they prolly get pranked a lot by ppl like that smh
they saw the hoodie
It would be better if there were subs for the ASL
I have to put it on my name tag in large letters that im deaf and to use the sign cards on my register... Its sad I have had people say stuff BEFORE we had masks and ask if I was faking it... I would flash the cards im NOT and i CAN read lips...
@@allisonnina453 u have to put on cc they put them there
when it actually went smoothly this time i got so happy, who would’ve thought i’d get this excited over watching someone go through a drive thru LOL
LOL for real though, me too
ikr
So what you did a year ago changed the future for others needing to order......that is honestly amazing! It made you uncomfortable & nervous but it was worth it!! Your video changed how a business treats it's customers and made life a little more fair for others. That is great!
IKR! well said!
I don’t understand how people can just be like “he’s faking it” like what do you think deaf people are? Some kind of myth or fairytale?
Because people fake things for sympathy
For attention etc etc.
@@theawesomegamer1211
But they are just assuming, they cannot tell if he’s really deaf or not
Yeah I know.
@@theawesomegamer1211 yes! And it’s quite rare to see someone deaf so people just assume
Yep I know if a person is deaf
Even if the person you are serving is faking it, wouldn’t you rather serve a faker than accidentally not serve an actual deaf person?
Exactly, and either way they’re still a customer
Exactly! Super disrespectful either way, and mean if it turns out to be true.
Even if I as a worker suspected someone was faking being deaf for a video, I would simply assume that it was an awareness video made to highlight problems with accessibility and discrimination against deaf people, which is still a good thing. I can't think of a single situation when it would be productive to question the authenticity of a deaf person.
Problem is most people, not all but most dont want to put extra efforts into their jobs and also those who are dishonest type themselves tend to assumed others are dishonest
@@scottcordaro9089 exactly, and it sucks. if you have a job serving people, it is your responsibility and job to serve every customer to their needs unless there is a genuine reason such as them being a danger or being rude. even if a person is faking it, no harm is caused by serving them how a deaf person should be served.
it’s impressive that she can talk and sign at the same time, considering sign language is a bit different than how you would normally speak english
It is impressive. Deaf people do that all the time.
Not really, I mean I’d assume it’d just become second nature. We do use a lot of “signs” even without sign language when talking, a lot of the time we don’t even notice it. So it’s pretty natural.
@firemonkey1015 But those signs as you call them are way different from real ASL. I get what she means because not every word is spoken in sign laguage.
she can do that because she's not using ASL. she's using ASL signs in english word order, so not that hard.
@@luckystar6871 ohh
I can tell how uncomfortable she was during drive thru.. she didn't want what happened last time to happen again. She had her guard up. Which is understandable because of how badly they were treated last time... I liked how the guy was very optimistic :) he was happy and willing to give them a shot. He also tried to make her feel better during the drive thru. Great couple 💙 I'm also new to this channel so I apologize I don't know their names yet.
I have friend who happens to be deaf. She has hearing aids but I learned ASL just in case I meet another deaf person. When I signed to her “Hi! Good morning! How has your day been so far?” she was so happy. All though I am not fluent I am still learning for her!☺️ I’m glad that they treated you A WHOLE LOT BETTER. That is the way it should be.
Omg that's so sweet from your part:)!I hope you keep learning more and more I'm sure she would Appreciate it!
@@blackoutstories755 Thank you!☺️ I will!! I think that she would love it. I hope she does.
I’m trying to learn sign language off the internet it’s quite hard and my brothers aren’t supportive at all they keep making fun of me when I sign as I’m talking even tho I don’t mean it it happens but I’m still a beginner I only know the basics or less 👋
@@ey7442 Well that’s extremely mean of them! I’m glad that you’re still learning. I’m proud of you.
Your an amazing person! Have a blessed day!
*"I get discriminated pretty often"* That's awful.. People need to learn to respect others..
Ableism is deeply rooted in our society... As are a good many other things like it.
Yeah well that's what earth is for, crushing people souls
@@rafaysyed8521 Yeah we get it you're complacent.
@@gowen7889 nah I just took that line from a movie lmao
they cant.
I’m really glad to hear that they improved their inclusion there. At the very least you got MUCH better employees assisting you this time. It didn’t take much for the employees to find a way to communicate with you and do so without offending you or disrespecting you or making you feel bad for your disability. I thoroughly enjoy your content!
the look of such excitment and happiness when he realizes that they got the right order and in such a timely manner melts my heart! It's such a small thing to so many people but the fact that this is such a big accomplishment for them puts so much into perspective. I'm glad that they got so much better service this time and I hope everyone can do their part in helping all people feel worthy and deserving :)
Yes it's perfect
U should teach sign
Lol 🤣 ur dog wanted ur drink 😂😂😂
Cudos to them for giving this McDs another chance and cudos to the McDs for stepping up their game. A very happy ending!
Or this McDonalds didnt. it just so happens new employee got more brain and compassion. Search out if the manager is the same person. They threw away his food rmb?
@@RonLarhz I'm referencing the email they received from corporate about ensuring the staff at that location would be better trained, and it seems like that's the case now. I'm sure new staff helped in that endeavor.
They prob saw his video and wanted to change that
6:30 my mans was like “oh ok ok he’s deaf I’ve been preparing for this...”
yeah! 😂
Props to him for not saying that he's faking it. That's the people we need in this world
That was the most wholesome person ever
He seemed like a good dude. Smart too.
@@slayre1408 yea
I work drive thru and knowing ASL is such a blessing to see Deaf people light up because I know how to communicate with them. The discrimination is horrible and I try to teach my coworkers more sign every day. I love your channel so much you guys are amazing.🤟🏼
I feel so happy when people actively respect others and show understanding of someone else’s disability; it’s heart warming.
agreed!
I like how you’re wearing a hoodie that says “I’m not faking it”. Nice touch.
Everyone did two replies so I'm gonna do it too
6th reply
He came prepared
One
Two replies
Hey yall it's Addison rae😂😂😂
the sad thing is that fast food workers get pranked so often they think he’s joking, as shitty as that is and though i wish it didn’t happen, it doesn’t surprise me whatsoever
Worst part is, I've had just rude people not talk to me when I worked at a grocery store and when I would talk to them they wouldn't acknowledge me so I thought they were deaf but they weren't, they just didn't want to say hello or tell me if everything went well. They did say goodbye though... When I did encounter an actual deaf/hard of hearing person though, it was a lot more pleasant, even though I didn't know ASL at the time.
Shoot, one of my students works at McDonald's and had a guy pull a gun on them because the apple pies needed 10 mins to bake. People treat employees in any type of customer service job like trash.
Ya but I’d rather just server a prankster than discriminate against an actual deaf person.
Even more reason to take an asl class to easily debunk who's genuine and who isn't
That's why even if your realize it's a prank later on it's best to treat it like it's real in that moment. I've ignored pranks on my crew and me at McDonald's. When you seriously do your job they get disappointed and stop most of the time. If they come back another time, I just tell them it wasn't cool. If I got screamed at by the customer behind them I tell them what happened. Make them feel guilty for the crap they pulled. Then I tell them to have a nice day.
I have worked with multiple people from the deaf community and it would never even cross my mind that they were faking it. I can’t imagine how hurtful that would be. Deafness doesn’t have a “look”. For people who don’t know ASL just talk straight and talk clearly because most deaf people can read lips. I’m so sad that you were so nervous it should be an easy every day thing you can do without being judged. 💜
I’m going into fast food working pretty soon, and I’m learning ASL for a handfull of months beforehand. I hate seeing misunderstandings such as the one that happened two years ago happen so I’m excited to be able to possibly help people out!! I think that’s the only real reason I’d be going into fast food or public service stuff. Just to make an effort to help.
All the more power to you all!
Thank you for continuing your channel after all this time!!
I work in fast food. It literally took me 3 or 4 hours to learn my entire menu and how to respond to common questions in ASL. How it's not part of employee training is beyond me.
Decades ago, I was working at a restaurant and while I didn't remember very much from my ASL class when I was 12, I did remember how to ask if the little deaf girl at my table wanted vanilla or chocolate ice cream. I remember her being thrilled that I asked her directly.
We don't even need that, most deaf people trying to go through drive with will have a phone or notepad to type/write on
@@ktdoty9921 It's still a good skill to have regardless.
@@ktdoty9921 and how do you expect to respond? Do you think they’re going to let you use their phone to type a response? Not likely. Basic isn’t that difficult to learn.
@@mcrchickenluvr It’s a restaurant. You can literally press the feed button on the receipt and I guarantee there’s at least 10 pens in easy reach. You could easily write back to respond. I’ve had to do it when I worked fast food.
I am an adult Autistic and slowly learning ASL. My main reason for learning is some nonverbal Autistics can use some basic ASL. I was at the ZOO and noticed to men signing to each other. I pulled up the courage to go communicate. I was able to sign my greetings and have a small conversation with them both. I shared that I am Autistic. They had big smiles on their faces and were very excited I was learning ASL and chose to talk to them. I must say, their smiles were nowhere as big as mine as we went our separate ways. I was filled with pride that I broke the ice with my first real ASL conversation.
As a neuro-typical parent of an Autistic child, I absolutely loved this comment. I hope that my son will have moments like this in his adulthood as well, it gives me so much hope for his future. And as somebody who learned ASL in high school and got the chance to use my skills with a deaf cashier once, I felt the exact same way that you described here, so proud of myself and happy that I could bring a smile to his face also 🙂
@@rachel4339 It will take a long time, but I hope your Son will face a World where people will look past labels and accept us in spite of our challenges. I have found a small group that has accepted me and fully understands my challenges and looks past them. They display extraordinary patience. Hopefully he too will find a more accepting World. The "Non-verbal" have a lot to say, they just need people to listen, no matter how we communicate. This is true for Autistics and Deaf alike.
@@davef2975 another adult autistic here! I taught myself ASL to make my job more accessible to deaf and HoH customers but it turned out to be very useful to know for myself as well- being able to rely on my hands to communicate when I am mute during a meltdown/shutdown, or when I am experiencing sensory overwhelm, has been indispensable. Communicating visually takes far less energy than communicating verbally and being able to do so has improved my confidence and lessened my anxiety so much. Overall, learning ASL has been one of the best things I’ve done in the past few years. So glad to hear about your experiences as well!
Wow, that's amazing! Kudos to you for mustering enough courage to talk to strangers. It's already a though thing to do as it is, even without the added difficulty of communicating in a language you're still in the process of learning and (as I can only imagine) with having some level of autism. And I find that it often brings us way more joy and pride than embarrassement or failure that we fear. I hope you have more and more experiences like this!
@@marillaz4582 Thank You. I am verbal and have ASD/SPD and am extremely sensitive to sound. Just being out in public in general if very difficult. As you correctly stated, ASL has been very helpful in communicating when speaking is very hard. When under extreme anxiety or in a meltdown situation due to loud chaotic noise, speaking is sometimes not an option. I find a few basic ASL signs can alert people to my distress. A large part of the time I am either wearing ear plugs or sound canceling headphones. It is far easier for me to leave my sound protection in place and use ASL to let those around me know of my needs. It is very hard for many to understand how debilitating hearing TO MUCH can be. My heart goes out to those who are hearing impaired, so please try to understand the ability to use ASL can reach out to more than just the deaf community.
Honestly seeing the inaccessibility of deaf customers in your last video inspired me to take asl as my language in school and now I’m on year two and absolutely IN LOVE with the language and culture! Thank you so much for being amazing and inspiring!
When I was in the 5th grade my mom's friend moved in with us because he was deaf and having a hard time getting a job doing anything besides washing dishes, so rent was hard to cover on his own. My mother and I learned to sign so we could talk to him better. It was a good experience for me I got to see things from a different point of view. I remember watching him get so angry when ordering food for us. He would ask me not to translate and it was hard when I saw the way he was treated. Sometimes the person taking the order wouldn't want to use the pad of paper and pencil he provided just because it took too long and he would just tell us move over so he can take everyone else's order first. He would sign "stupid" over and over so I knew he was mad. Like why do we have to let people behind us go first just because they can hear and talk. He didn't read lips and People treated him like he couldn't understand and like he was slow. It's considered a disability but deaf people are not disabled in any other way but hearing and sometimes speaking. They can literally do anything else that a hearing person can. Sometimes we would also get the overly sympathetic people as well that would feel so bad for him that they would take it upon themselves to apologize for the way he was born. I would have to ensure them that it doesn't bother him at all and is kinda offensive to assume he would want to hear. He has been able to get around just fine in life. I think the only real problem is people in public not understanding or not educated about the deaf. So thank you for these videos and bringing awareness to this issue. Every job that deals with customers should have to learn at least the very basic signs so that they can communicate with out having to write everything down or having to play charades and get something wrong. Nobody should have to be treated inferior, he did need different accommodations so we expected to be treated different it was just hurtful when he was treated as less important. I understood, even at 11, that it was much easier for me to learn to sign. So I learned to sign to accommodate him, I didn't make him learn to speak and read lips to accommodate me.
He's got more energy in his speech than me and he doesn't even speak
Same
ikr
Well that’s a deaf thing. It’s in the language that you have to be expressive when you speak. So lazy speaking isn’t really a thing lol
@@rubypeterson665 thanks that just what I wanted hear
Same here
The fact that she learnt sign language for him melts me.
exactly
shes so nice
You gotta be careful what coms out of your mouth friend... If you said "melts my heart" this wouldnt be an issue but "melts me"... You sound like your trying to say you are incredibly wet
Why wouldn't she?
@@davidalvarez5929 beacuse its really difficult procces
This is just so wholesome, I hope every deaf, blind, any kind of handicapped person would have treatment as great as this :)
Don’t use the word handicapped. It’s from the 1950s.
@@ravenel2 oh, im so sorry! What should i replace it with?
Don't mind the person who said not to use the word handicapped. You can still use it, it's not some disrespectful term (that I know of). If you do want to change your wording though, disabled is pretty common when being referred to as handicapped.
at my old school a new girl came into my art class and there was another lady with her turns out shes deaf
her friend in class knew ASL and i ended up becoming their friend, she was so pretty, and kind.
The moral of the story never judes someone's disability, they're probably a good person!
I love how he did the numbers with his hands and tried to communicate the best he could
Seriously awesome job I hope he finds this video
I love how he treated him like a human and definitely don't blame the ableism that's definitely not deeply rooted in our society for the fact that him acting like a human being is somehow remarkable and notable instead of just the norm
Someone who isn’t deaf: “oh yeah he’s totally deaf help him”
Someone who is actually deaf: “faker” *confusion*
Huh? Can you explain what you mean further?
@@jefitzgerald2851 they mean that when someone fakes it they always help them. And yet when ever someone doesn’t people think they are
That’s how you know most people would fake a disability just to get money and fame. Unfortunately, a lot of people like that exist.
It confuses me. The fakers are always treated better than the actual and are sometimes the most popular in their communities. Its just awful
@@quesproductions7170 thx
As a high functioning autistic kid, I feel your pain when people say “oh he’s just faking it”
I personally know how a previous experience can cause extreme anxiety. It only takes understanding to make it a better world. ✌️ Peace🥰
*the one dislike was from the person that said that he’s faking it and still thinks he’s faking it*
So true how could anyone dislike this
Still one dislike half a hour later
PLEASEE aahaha
Also the dislike bots
Mobil Mafian
Who trolling daily etc But would never meet and say these words
Attack comments under vidior as
Murdered people
Disabled
Immigrant
Film and music artists
and 1 trillion other widios
You are as tough as insulting, bullying, harassment, other people
That I have to request combat protection, platoon, protection and armored vehicles from the internet
No, not me, because I'm the strongest and toughest person in the world
But that you go after innocent people that is not strong etc with your disgusting comments makes me explode
All goes to the girlfriend, she is such a loyal, kind, and generous being that helps her deaf boyfriend at all times, I stan her, along with the guy
Exactly because this is 👌🏽🥺 very true
@@izzy4791 Yeah, I get excited when someone replys to me but one time I made a bad joke and people were saying it was not funny and it hurt my feelings I'm 11 and they did not have empathy.
@@glamrockchica1084 what-? I don’t follow
@@lavenderturtle3759 they made a joke and people replied saying it’s not funny
@@glamrockchica1084 compassion but I don't think they'll feel what you felt I think you about used compassion
I work at the cinema and when we have deaf guests, I provide them with the closed caption device and try to do what the first employee did to tell them what theatre number theyre in. I reply with the thank you sign when they give it back since I learned that as a kid from Blues Clues
I haven't watched too many deaf videos (hopefully this well help the algorithm change that) but I really love that when you sign, there is silence. No one interpreting or text-to-speech and you don't attempt to talk "for us." I really appreciate that normalization of meeting _you_ where you are at. It's a nice example that deaf people should not be expected to make their content _for_ hearing people. They can just make their content for themselves, and if we want to understand, we can use subtitles just like any other foreign language video.
Bro that person that took their order handled it so well, he didn’t even question it just put in the order, then used his fingers to tell the price
yes mcdonalds
He was so nice to and not like the person who said he was faking
I just realized how hard it must be for deaf people to communicate with the whole mask mandate thing.
yeah they can't read lips anymore with those masks
It's hard for me even though I have my hearing. I depend more on reading lips while listening to understand people. I can't imagine being fully deaf and dealing with this.
I worked with the public through the pandemic until recently and would pull my mask down only for my semi regular deaf customer.
I know that at some universities teachers wear clear plastic masks to allow lip reading.
@Austin Yaussi sonic is cool because you don’t need to worry about what you’re doing, because they can’t see you through the screen
That was so nice to see that place really making an effort to be better. Cheers to them, people deserve to be treated like people regardless of what you can or can’t see about them
I’m SO glad they picked up their game! That last video crushed my heart, to think that happens to SO many people worldwide on a daily occurrence, maybe multiple times, it made me cry, thinking how horrible I feel not knowing sign, putting myself in the other persons shoes feeling like no one knows how to communicate, that hurt. I’ve always wanted to learn, but it seemed so hard & I’ve had a terrible memory so was scared I’d forget everything & sign things wrong & somehow say something offensive (which I saw you brought up that’s a common concern for people learning to sign, so it was comforting to know I’m not alone feeling that, but also made me feel extra silly not learning sooner!) So I’ve recently started learning, just by watching different videos on TH-cam for now, our AUSLAN is slightly different to ASL. I’ve just discovered your page today & I went to comment on a couple of other videos & I’m glad I held off & found this one where you went back to the horrible place & it was a far more positive experience. I don’t understand why sign isn’t taught in schools, even just basic signs in every school. It it great that it’s so much easier to access quality online places that we can learn from. Thank you for sharing your experiences, as hard as some of them are, it really does show the importance of knowing even just some basic signs. Thank you for being you; both of you!! Stay safe, stay AWESOME 🤟🏻❤️
i learned the ASL alphabet from sesame street
Gonna throw this out there. If someone looks like they are not able to communicate out loud.... HONOR IT.
My favorite experience at a fantasy/adventure fair was working for a mead vendor. A deaf couple came up and had this look of curiosity. I had seen them signing a they walked up.
I am by NO MEANS proficient in ASL. I know a few signs, and the alphabet. But I could say "how are you?" And finger spelled my name. They were SO SWEET. I was able to explain what mead was, learned the sign for honey, and told them they were beautiful (really gorgeous people with the loveliest smiles I've ever seen). When we can go back to having outdoor events I hope I see them again, I'll make sure I learn a few new signs before then!
Thank you for having such a positive real life teaching experience!
Props to you! I know very little ASL and I would be terrified of messing it up...
@@trickytreyperfected1482 i know nothing about ASL 😔
Weh, I have missed so many fantasy faires. 😭 I only got to wear my new faun once before everything went down.
Is it easy to learn sign language? I thought about teaching myself some basic signs but am currently quite busy with school
@@saso5096 I would personally say it's easier that learning a spoken language
This reminds me of when I worked fast food. It was in a college town and a lot of foreign students would come to the local restaurant for a quick meal. This one japanese guy came in who spoke VERY little english. The person who was on the register kept ignoring him till I took over. I could barely understand his english but I asked him to point it out. Once that was over with and he got his food he said "thank you" in japanese, which I promptly responded with "you are very welcome" in japanese. The smile on his face was priceless. He asked if I was fluent but sadly I'm not. Still, he laughed about it and had a very bright smile on his face.
So wholesome💝✨
U knew that from anime right?
@@beenie705 I was studying japanese for a bit and kept a few terms when I stopped
@@rynnmets7607 this is what happens with some of my Korean regulars. I'm learning Korean (although I've not been sitting down and dedicating myself a whole lot at the moment), but they're so grateful I even try.
Same with my Spanish. I retained a little from highschool and can understand more than I can speak, but my Spanish speaking customers are so happy that I even try to communicate with them.
Treating people like humans Truly makes a difference. It's so sad that something so simple isn't widely done.
I did basically the same thing when I was a waitress. I knew the couple could read my lips so I spoke a bit slower, I naturally talk fast and I knew that if I talked like I normally do they probably wouldn't understand me but I also didn't want them to think I was talking to them like they were idiots. So when they got their menus I told them to point at what they wanted, they were happy and gave me an awesome tip. They later returned a coue weeks later requesting me as their server again. They told me (they wrote it down) that they've had bad experiences at other restaurants in the area and were really happy to have a positive experience.
When the people are ACTUAL people with hearts it makes me so happy, i have several cousins who were born deaf but they have a lot of other health problems that do not allow them to live normal lives and I cannot even imagine the stress of going out to do mundane tasks with an invisible disability you are a hero of mine thank you
Day and night. This was light years better! I guess I kind of forgive them. After all, they trained them, they rectified their errors so that’s a well done from me. Continue educating the rest of the world who sometimes think you’re‘faking’ it.
Out of curiosity years ago, I learned how to finger spell in ASL. One day while I was working at Chipotle, we had a guest come in who was deaf. When he got to me at the cash register, he wanted a special request so he asked for a pen. I felt like such a boss when I signed for him to finger spell it, and he looked so happy! He got his extra cilantro, and I gestured the price the same way the guy in this video did. I’m glad I could make his day better and it was a cool experience for me too! I’m really glad that this McDonald’s upped their accessibility game and made life easier and better for you too! It doesn’t take a lot of effort but it can make such a big difference in people’s lives :)
This isn’t important but: *If you ever see that guy again tell him he made the right choice with the extra cilantro*
Yea sadly though they only did it because people from first video tanked their reviews as the manager didn't care in the first video (I believe they were dropped to 1-2 stars on various platforms)
@@sylbree6318 tbh the rating tank was kinda deserved, to this day I believe the person in charge that day threw his food out on purpose to spite the potential that this customer was faking it in their eyes
@@Zamerus oh no I agree I was just saying it sucks thats what it took for them to realize they were wrong, I partook in the rating tank
this is so sad about people thinking that he's acting or faking it
edit: I am getting alot of hates so what I mean is that we can't judge by just looking at them but I wasn't referring to him it's just that I said we can't judge anything that we can see I wasn't referring about that he's faking it I was just saying there are some people who fake things for popularity or some so I hope you guys can understand and stop this drama in my reply section
The world is fucked
Ikr
Sadly, there are people out there that fake disabilities for videos or for benefits causing others to be skeptical. It is very unfortunate.
@@berry7640 yep
@@berry7640 Yep definitely, there are also pranks on TH-cam of people pretending to be deaf in public including drive thru’s. They always tend to get away with it by saying it “raises awareness” about individuals who have different needs, or that it’s just a social experiment but all it does is cause problems for people who actually are hard of hearing as people presume it’s a prank and that they’re just faking😔
7:44 he's such a flirt with Ellen, loved it, my heart melted
Makes me so happy for you. Thanks for sharing. You get a 60 yr old man emotional and watery eyed.
Wow, I can't believe it's been a year. Time flies! 😳
Yep a year ago today!
Ik I thought the video was posted 6 or less months ago
@@SignDuoChannel amazing, love y'all! ❤️
@@JB49XVI Xd same
Same...0-0
When Ellen said "I'm glad you're so strong" with that admiration, and later Ryan gave that wink and "Love you" with that look of affection. Those moments made my heart so happy! I love seeing people so appreciative of, proud of and in love with each other. Ugh! You guys are so sweet
relationship goals right there.
And such a smooth transition to the merch plug haha
Right?! I thought that too! That was too cute 😍😍😭😭
Ikr it was cute even if one is deaf and the other isn't they still love each other =] =D
i love how happy he seem while he do the signals
As someone who is in the Deaf community I find these videos awesome as I continue to learn ASL I can understand more signs.
Not trying to be rude, but he sounds like he's beat boxing and I love it
Time to rap battle him.
Beat box battle haha
How’s that being rude?
My guy dropping a beat
Lol it dose
I’ve had a few deaf customers and never once did it even cross my mind that they were faking my mind instantly went to helping them and communicating the best I could even with the communication gap
Same. I work in a hardware store and there is a regular that’s always coming and who’s deaf.
So after the second time he was at my check out I looked up the signs for „hello“ „thank you“ and „have a nice day“ to make him feel a bit more welcomed and accepted
Same here! I definitely think a lot of people react this way now because of all the TH-camrs that have done social experiments, it's kind of like they're thinking "I won't play ball with you today buddy". Whether it's an experiment or a real disability they should be treating people kindly and helping them! Some people are just awful.
I've had a couple come in, I try and find ways to communicate. Whenever their food gets sent out, I always tell people to enjoy, I wrote it on paper a couple times so they get the same experience.
Same! How it WOULD cross anyones mind is beyond me honestly. People are just awful sometimes. :(
Like, why is them taking it the first thing on their mind?
Why would you fake being deaf anyways? If you fake having a serious issue you dont have then thats another issue
I work in retail and I'm a high school student, one day when i was working the cashier and a man kept smiling at me and i thought it was weird... then once i started speaking he signed im deaf. Immediately I was happy that I could help him and talk to him in sign language. I think he was shocked that I knew how to sign back to him. He kept gesturing me to write on paper but I signed, no it's ok I know sign language. We had a full on conversation and he kept smiling and saying thank you. I was so glad that I could talk to him and put my sign language skills to use. My mom said he is more likely to come back due to me knowing how to speak to him. When I told my sign language teacher she told me that he probably didn't feel alone in the moment and that someone knew how to speak to him made him feel accepted. I learn so much from your videos as well, and see the POV of your life is amazing for me to learn as well!. Thanks for making these videos! Happy Holidays!!!
I love seeing people use TH-cam to better humanity, not sabotage it. You two are changing the world and should be damn proud!
From a kid whose dad is deaf I am glad that nobody was ever mean to my dad and say he was faking being 💯 % deaf
Yeah, that’s good. Also *u n u s a n n u s*
@@catfish64115 skmxmdjd
I think it’s just that people would associate old people as being deaf but he looks young so people would think he’s faking maybe because of appearance
@@pentheclickety true but still no way you should treat a person
i love ur pfp it's pretty pog
My daughters school has ASL as a foreign language option. Her friend took 5 years and she was quickly able to speak with a deaf relative a a family gathering.
This should be required
We have ask at our school and I’m actually learning fun fact our teacher is deaf so we really get to understand asl and deaf people more
I wish my school asl 😭 I have to wait until college to take it
I'm quite jealous that a schol district has ASL as an option. I learned finger spelling so i could understand my brother when he was little and couldnt speak for an extra few years
If it helps, there's one elementary school I know of that (at least when I went there) taught ALL students basic sign language. They have a satellite campus where the DHH kids get specialized education, and there are cross-over events where the kids share what they learn with each other. Basically, I've been aware of deaf and blind people since a very young age. I think it should be like that, honestly; promoting the awareness of diversity to kids is the fastest way to break down ableism, racism, etc.
I'm so glad that the location took it on themselves to improve their customer service and accessibility - this was so much better on their part. That's a really good start - now if we could just get all schools teaching sign language as standard, that's the next big step in accessibility for deaf people in customer service environments I think.
She's so sweet.
I work in fast food, and even if someone is faking being deaf, I still treat them like they are, I usually go out to their car and see if anyone else is in the car, if not then I grab a piece of paper for them to write their order down, they usually seem very grateful to have someone do this, and after this video I see why.
Its the little things that matter
Yeah i work at mcDs and im the only one there that knows sign language enough to take people’s orders.
i hit 444 angel likes
It’s good that you are being respectful in terms of using paper for deaf and hard of hearing customers however you said even if they are faking. You wouldn’t know if someone is faking so don’t ever assume that someone is that’s wrong if someone says they are deaf and you doubt them even only in your head that is wrong. But please keep helping that community and treating them well. If you saw someone with a clear visible disability you wouldn’t question if they were faking so don’t do it with invisible ones.
I'm so glad that location turned themselves around. It seems like they made a real effort to start educating employees on how to handle such situations. I wish every place would take the time to educate employees on handling different types of disabilities. The world needs to be more accessible to all.
I am glad when I see people getting out such as the blind man I delivered to or neighborhood guys in wheelchairs; the alternative is being shut-in.
It hurts me that they were so scared and shaking. Just to go through and be served.
tbh deaf and young hard of hearing peeps are so sweet, i had a deaf friend in college and i mainly spoke to him through his interpreter, i did try to learn BSL but failed miserably but god bless Jordan he was so sweet and kind, like i expected him to be bitter and jaded but no, literal cinnibun
When the pandemic first started, my husband and I were going through the McDonald’s drive through and there was a man ahead of us that came to our car with a paper saying what he wanted to order and so my husband walked over to the order speaker and ordered for the guy. I think I understand why he asked us for help instead of going up to the window now.
Good on you for helping him. Thank you.
I don't know why this happens but a few times at the bank when I was younger, I'd always get older people asking me for help in filling out bank forms or at the ATM machines. They could have asked staff or the security guard for help but after watching videos on this channel, it's sad that people are more comfortable seeking help from strangers than people at the business/service.
When someone is deaf? They can speak right?? Or is he deaf & dumb?? (No hate at all)
You and your husband are good people😊
If your deaf why would you go through a drive thru instead of going inside or ordering off an app
We have a deaf customer who comes through my burger king like once or twice a week. We have a system down where he either has his order typed up on his phone or just gets the items on a coupon. It takes a bit longer for us to get his order sorted out, but he is super nice and patient about it, and we enjoy serving him because "nice" customers are a rare commodity in the fast food world.
I would also like to mention that I received no training for hearing impaired customers. I'm not sure about Mcdonalds, or other fast food places (because I work at BK) but I don't think you get any training until you go for shift manager training. So basically for a regular employee it's a trail by fire unless they signal the manager.
People are just rude nowadays especially at gas station
"Nice" restaurant employees are rare when you're HoH, Deaf, non-verbal, blind, etc.
@@es6499 that is very unfortunate. i remember at a school i used to go to we had a class where we could learn american sign language, and i really wish i had paid more attention so that i can accommodate for people with disabilities like this, even though i don't work anywhere that would require that as of now.
The new version of the Burger King app is good. But not all the counter people seem to really know it.
The McDonald's one shows a big bright four digit number. I just show it one the phone and they bring my order.
And I can set my order up how I want.
At Harvey's they really don't seem to know about mobile orders. They are usually confused until I give my name and they see that there is an order waiting with that name.
Usually the only reason it might be a problem is if they already pulled up the next order. Its a sequence, and if we took that order off we have to hold and rearrange every other order. And its hard to tell if it was deaf or mute person that passed up the speaker, or a doordash driver/pickup order who simply just didnt say anything(that being said ordering on the app for a fast food place is probably a way better experience for you and more convenient for everyone in the situation)
We need to give this best kind amazing employee award
My first thought is "why would someone fake being deaf?" But then again, we do live in the tik tok age with kids doing all sorts of stupid stunts and challenges for views so it's actually a thing that could happen sadly
especially with the camera right up there, seeing a video called "FAKING DEAFNESS AT A DRIVE THOUGH!!!" isnt super unlikely. They might get suspicious that they are doing it for a video.
But still weather it’s fake or not people shouldn’t be rude
well, I got scammed out of money in a goodwill parking lot when some lady claiming to be deaf came up asking for change for a charity for deaf people...
I gave her $20, just to see her again when I was checking out, sitting in her car, talking and laughing with her friend as they counted all the cash they'd gathered up...
@@Ivy-ir7jw the OP said "Why would someone fake being deaf?" So thats probably why he said that
@@Ivy-ir7jw K
The guy in the first window was so understanding and helpful
Ya maybe he was trained well by the manager but you could tell he was also just an empathetic person
@@alisonlaett9625 like, he immediately, without hesitation, thought of signing the price. I don't think it's something that was learned, in my opinion, I think he is just a nice person overall 😁
I just came from watching the first video and I am very glad to see the changes this place made to accommodate disabled people
Wow, I think he’s absolutely gorgeous 😍
I’ve never understood why sign isn’t taught at school from an early age. How unfair we cannot communicate with our own people, family, neighbours or colleagues within our communities because they have a hearing disability, yet we’re forced to learn how to communicate with other nationalities that have zero relevance to our lives.
Priorities screwed up.
This is how all take out orders should be like. Smooth, efficient and polite. No need to hesitate or discriminate people who are willing to give you money LOL
Exactly!!! At the end of the day we are all human and should be respected no matter what!!!!!!!❤️❤️❤️
The problem with fast food restaurans is that eployees have no reason to care about the customers.
Accurate af
@@mikeylagarcia1176 it doesn't matter if they care or not, because if they don't work efficiently then it isn't really "fast" food anymore is it? If I were a franchise owner, it would be all about efficiency and profit which comes with no tolerance of any bs that would mess with the efficiency.
@@mikeylagarcia1176 personal feelings shouldn't be in the way of being efficient at work it doesnt matter if they care or not their not getting paid over that they're getting paid for serving customers.
Ignorance and stupidity are two absolutely different things.
ignorance can be fixed by education & learning. Stupidity is not fixable since the person doesn't want to learn or improve, they just want to remain stupid. Like those who say they want the govt to get their hands off their medicare/healthcare. Yet don't seem to realize it's govt healthcare... they wouldn't have medicare if the govt didn't manage it. It's hard to get through to some, but those that realize it - actually understand how dumb it was to say it.
@@starrweaver i get your point but your explanation of what stupidy is, is actually ignorance. People not wanting to be better, thats ignorance. Sheer stupidity is a mental disorder and cannot be fixed if they want it or no
@@drawspaceX I was told this by a councilor when I was younger. So I'd have to actually look it up to see for myself. I've always been told ignorance is lack of knowledge.
@@starrweaver id say that lack of knowledge can be ignorance, but at the same time, not everybody has the same resources to be informed. ignorance is more of the act of ignoring, so like you have the options to learn and be more educated, but you choose not to. ignorance is a choice, but not knowing bc you can’t, isn’t the same.
@@starrweaver so your definitions are mixed up haha, but yeah i get your point. stupidity can be fixed by education and learning, whereas ignorance is someones sheer ignoring of something. but i would also say that in some cases, ignorance can be fixed though :)
So glad this 2nd trip back was more in line with how everyone should be treated.
I am so glad this was the next video that came up after seeing the first one a year before. Seeing the difference in how this visit went gives me hope that the human race really can do well. I think the best part was the employee taking your order taking the time to show you the amount using this hands. So much quicker than writing it down. It goes to show customer empathy, kindness and quick thinking. Good on the Ops manager for being serious about making improvements. To the general public... Regardless of your what you personally may think about whether or not someone is disabled or not, be kind or mind your own business. You are not a mind reader, and you are not a doctor. It is not for you to take one look at someone and determine their medical or mental history. Be Kind... Do better.
Him hyping her up about her design was SO cute 🥰✨love the video!
I LOVE when she is creative. I support her 100% and I personally have worn the hoodie so much already lol
@@SignDuoChannel Understandable though, I just checked it out and the hoodie design is so cool😌
This is so heart warming, they didn't even hesitate they just treated you as they do everyone else. No over compensating or patronising so smooth and helpful. Made my heart happy
I work in fast food, and I’ve had deaf customers come through the drive thru. I usually type everything out on my phone and just hold it up to them. I’m a fast typer so it gets done smoothly and I always make sure to let them know it’s not a problem at all with a smile and nodding in understanding. I’m learning ASL currently so that I can actually be able to communicate with anyone who’s deaf comfortably, not just for work but in general.
So happy I found this channel. I'm HOH and can relate so much to having an "invisible disability". I can't tell you the number of people who don't get my attention before talking to me and then call me rude for not hearing them 🙄 And with everyone wearing masks now it's even more difficult. Happy to see this experience was much better than the last. I always avoid drive thrus because of my hearing loss but seeing how you manage makes me less intimidated to try in the future.
You know, I never even considered how difficult it must be for deaf people now that everyone has to wear masks. So much of their communication relies on seeing facial expressions and reading lips when they don't know sign language.
I’m only deaf in one ear, and I was surprised to learn how much I depend on lip reading once people started wearing masks! It became much harder to understand people...and I wasn’t even aware that I was reading lips or expressions until then.
We've got see trough masks because of that at my restaurant.
@@Estoile That's super cool! It's nice to know some people are being considerate like that!
I’m hearing impaired and it is murder. I just hope people don’t try to speak to me as I can’t understand muffled speech and it’s embarrassing to ask people to repeat themselves more than once.
@@worldofdedaur7143 same here.... thats why i dont go out in public... nobody thought about us when they did the whole mask thing
At my office in Amsterdam(before we all started working from home), we had a sign language coffee bar. The baristas were all deaf. The bar had a tablet where you typed in your order and it showed the way to order in sign language, say thank you, etc.
It was really cool and a fun way to learn some Dutch sign language. :)
That's so cool!
We need this in america
That’s nice!
Wow that is so cool
Check out the Signing Starbucks in Washington 👍🏼
Honestly, I don't think they took it upon "themselves" to fix the situation. I'm sure a ton of subs who watched the horrible treatment you received last time emailed them. Because without you guys bringing this situation to light, they would have never known how those employees had treated you. They had to do something to fix it and rightfully so. You guys are awesome. Thanks for sharing your life and experiences with us.
As a 20 year McDonald's employee from San Antonio, thank you for sharing this video. I loved the moment when Ryan was like Wait, is that the same guy?" Lol
Bless the man who just didn’t question and was really nice and helped, thank God some people are nice and care
I don't think god had anything to do with it.
Agreed, thank God for that
Ur pfp tho, really nice
@@douchopotamus3755 Yes he did, the Lord is love. So if he didn’t have anything to do with it, the person would have made fun of them. And btw, capitalize the G in God
Please capitalize the G in God.
Man, I remember the first time I was “serving” (giving out hamburgers and hotdogs) someone with impaired hearing. I didn’t know at first but I noticed they were gesturing a lot, it clicked after I gave them what they were asking for (they made a motion of eating a hotdog). I just thought they didn’t want to talk and I was like, “I hope they’re ok”🥺. Watching these vids helps me to recognize and correct the way I accommodate!
"How to interact with humans who have disabilities & treat them like humans" should be like some 3rd grade sh¡t. Like, it's a little bewildering and scary and anxious-making to suddenly be faced with somebody who communicates differently. But since ppl with disabilities exist, those in the typical population should learn how to interact with them like humans from an early age.
Society has a responsibility and duty to provide accommodations and make existence accessible.
I'm happy this time was much better experience for you. I will give props to the business for acknowledging deaf awareness and hiring better employees!
I love the guy who was taking your order and how he tried communicating with you, cheers to him !!☺️👏👏
I went to this fast food place called “Culver’s” and in the drive threw they had a button that said like “for assistance, press button” with an ear and eye symbol. and when we were paying, the worker was deaf and using ASL. I’m the only one in my family who knows ASL (only a little bit) and rolled down my window to sign “thank you” and he smiled That made me happy to see! 🤟 love y’all and this channel!!
Edit: wow bro I didn’t know how many of y’all love Culver’s teehee
Aww
I'm from the Midwest and LOVE Culvers! Best burgers! And great service.
Culverssssss 😍
I just learned that other places don’t have Culver’s... what
@@annaw.114 Yah, I think Culvers started in WI and was only found in the Midwest before slowly branching out.
I'm pretty sure that's why we hear CA and NY talk only about In-N-Out so much. I bet the two joints could compete.
I feel like a big part of being deaf that has to be frustrating is when someone isn’t looking at you because I get ignored even when people can hear me
Also he can’t speak too?
@@fatimanadeem2682
Chances are he can, there's just no point to speaking since he can't hear himself, though there are some deaf-mutes who really can't speak, so who knows
@@fatimanadeem2682 most of the time deaf people physically can speak, but because they can't hear themselves they can't form proper words. Though that is only most cases.
@@fatimanadeem2682 maybe he can but he might not know if he’s saying stuff right because he can’t hear himself
@@fatimanadeem2682 well they can practice to so they can tell people when they need something or need help. Tho speaking is really hard for them since they can't hear themselves. How can they know they are pronouncing things right?
7:45
that was incredibly adorable
I saw you guys a while ago and decided to learn ASL and now I can understand some of your sign without the caption. Now the caption is less of a translation and more of a crutch. If I didn’t know the sign I looked at the caption. Stay awesome guys
I once served a deaf couple and was so distracted by the fact they couldn’t speak that I forgot to give them their change. Of course calling out to them didnt work so i ended up running to their car real quick to hand it to them. It was so embarrassing...
Don’t think about the embarassment! You did the right thing
@@fortie6902 he did do the right thing
"HEY!! HEY WAIT!!.. oh yea-"
“he’s faking it.”
i have anger issues. *things would have been thrown.*
People would have been the thrown
Can u tell me the time where it happens please?
@@wtfexza at the beginning it shows the part. it was in another video a year ago.
lol
Same
i was so heartbroken after the first video but after watching this one i’m just so glad that they improved so much. you guys are making real changes, even in small ones like this!