IT Help Desk Learning Guide and Job Assistance Complete
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- เผยแพร่เมื่อ 24 ต.ค. 2018
- This video is designed to prepare for Help Desk work. It's really easy to follow and you will learn a lot.
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Definitely consider getting your A+ certification guys. Alot of employers start cracking hard on having it. You learn a lot of the stuff that was listed here in your A+ studies. Troubleshooting Hardware, Software, and basic Networks is the main goal.
Printers was a big one that I saw on the exam itself.
Thank u so much im trying to get into IT my future goal is to get into Cyber security but trying to get into 1st Line jus to get my foot in the door but your videos are helping me. Keep up the good work!
Thanks Sal. I'm glad to help. :)
Me too. Hopefully you made it and I hope it’s going great.
Same story
@@realchadskeen same too since a week ago we all got this!!! See all y’all in a few years for your updates
How's it going bro?
WOW! I just watched this and I know ALL of this already! You mean theres a good paying job out there waiting for me to do this simple stuff ?? LOL All my adult life ive been in customer service, making pennies, and doing this stuff at home for my own pcs etc and also fixing my friends and relatives pcs, printers, software!! but I never knew it was a real job called help desk. Now I got to get money so I can get certified so I can go back to work! I retired but I'm so bored and broke. THANK YOU FOR THIS VIDEO!!!
Sure thing. Take care.
DId you make it bro?
@@stefancolic3435 He's Gary V now /s
I thought the same exact thing Peggy… please tell me you are making 6 figures in IT now!!! You gotta be!
@@TheLobMob IT jobs like help desk don’t pay six figures lol.
A lot of jobs don’t until you get well-versed into cybersecurity or cloud (aws/azure).
I know this is an older video, but for the website down segment, it could be the cache hasn't been cleared recently or the history needs to be cleared if it is backed up. That could be a solution to the problem.
You right! Thanks for the tip. 👍
You can check if the website is up and running by using ping
@@Cobumanjust got a IT support technician job starting soon. Do all this still apply in 2024 for helpdesk roles
#18 solution is HILARIOUS!!
Your video helped me a lot, TYSM!
Your content is really helpful. I hope the interview goes well. Thank you for your videos.
Best of luck!
Great video!
Thanks so much for all the helpful tips/ advice. I'm trying to get my foot IT by starting at Helpdesk, and this video put some nerves at ease!
Glad it was helpful! You got this!
Thanks for the video!
Sure thing.
Thank you for this, Sir! 💖 🥺
My pleasure.
I'm a newly hired Helpdesk and have no experience and some of the applications is im not familiar with it. This helps so much!! Thanks
Glad it was helpful! Best of luck.
How’d you pass the interview with no experience?
@@jesusaragon718nepotism is a thing so maybe that? Also, I work for a company now that hires off the street and gives you two weeks of training then throws you in the pit.
Good guide..the opportunity is out there ❤
Can you please explain more about domain and active directory?🙏🏻🙏🏻
thank you so much. i'm an it grad but programming is not really my passion (i don't even know why i didn't switch course back then) so i'm looking for an alternative.
Same here, hoping I can get more fulfillment from this career route instead
IT Help Desk Learning Guide and Job Assistance Complete Training Video. Good luck my friends. :)
Thanks , definitely I got The Job ....Service Desk Technician, currently working in Qatar , I plan to vacate to USA
Nice! I'm glad it helps.
Hi , can I ask how much the pay is as a service desk technician in Qatar since I’m planning to move there
Thanks
I am start learning.
Tq sir this will help for start careers as it helpdesk position. I will learn dan enhance new skills
Excellent
thanks for the video
Sure thing.
Can you please do a vedio on teams troubleshooting steps
genius guy honest efforts cobu sir
Thank you sir. I appreciate it.
Trying to get into cybersecurity from teaching. Somebody suggested IT Help desk to start.
Help Desk is usually the first IT jobs people get. But from there you can start to look for something else.
wow, that's a good idea to replace the user
Can you do a video on TOP 20 Questions to ask in an interview?
Actually, I have a bunch of those for all kinds of IT fields. Check this out: th-cam.com/play/PL4jgQJG6eMDMzpisLbWLFUiPvKdCDYvmX.html
well done sir from 🇮🇳 india
Thank you sir!
I hate users who cannot tell what they exactly need help with but still await help from us. For example our company is supporting Sap and we have a groups for that but they need to know exsctly which system is not working , since sap has many modules. User says :I dont know this why cant you just help" it is like going to the Restaurant and saying "hello I would like food" ok sir but what kind of food: "hmm I dont know it you are a waiter you should guess" 😀
I hear ya. We have multiple Cisco brand applications, so when users ask for help they just say "my Cisco is not working"... which Cisco are you talking about? LOL
Yep. I work in school IT support. Last school year during distance learning our IT dept. ran a help desk for students, parents, and teachers to call or come in and get support. I really despised doing phone support. Not that I don't want to help, but it is incredibly frustrating when they don't accurately describe the problem. Things like "I can't login". "What can't you login to? Your Chromebook, single sign-on? What?" "I don't know, I just can't login". 🤦🤦
@@JJFlores197 It's like pulling teeth sometimes. Over chat support it can get really bad too. Like, I would ask them detailed questions and all I get back is one word answers (like yes, no, and etc). That would be the entire convo regardless of how many things I ask; and that is just to figure what may be the issue to begin with. :)
@@Cobuman regarding chat, we have 20 seconds Sla and we have to pick up the chat fast, but when we start asking some additional questions to understand the problem, user answers after 10 min "oh sorry sorry I didnt have time to answer you: so my question is when you dont have time now why do you request the chat?
@@magdalenadrzumska9263 yeah, that is annoying. I've had people demand immediate help so I would walk to their office just so they can tell me they are busy. For those reason, their future emergencies are not mine. hehe
Thanks bro
I love your videos bro. I just have a quick question, what if you are on a interview and you get a technical question that you don't know the answer to, how do you respond on the interview?
Thanks bro. It's best to be honest and say that you are not sure or don't know; afterwards try to guess what the issue may be. Here is the thing; they appreciate honesty and if you say this is something you will learn because it's a good question. 😁
Thanks bro. It's best to be honest and say that you are not sure or don't know; afterwards try to guess what the issue may be. Here is the thing; they appreciate honesty and if you say this is something you will learn because it's a good question. 😁
#18 there has got to be some kind of tech support joke. Because that is pretty damn funny!
haha thats exactly what i thought
De acuerdo
It's my first time to enter the Helpdesk Support after 7 years. Any other recommendations on how to handle? This video is great and for sure I will experience this one.
Write notes about everything you learn on the new job. This will help you get acclimated much faster.
오늘 s사 지원했는데, 꼭 면접이라도 봤으면 좋겠다ㅠㅠ
yeh you will be success br
어케 되심
오 오래되긴 했지만 이 채널 보는 한국분들도 계시네요 ㅋㅋㅋ 반갑습니다
lol 20:11 much better to replace the user if that wa the concern for the caller.
thanks bro
Sure thing. 😁✋👍
@@Cobuman hey I need little help, with a situation , is there any way we can talk?
On 16:30 when you say ‘enable accounts’, you mean the user account on their OS?
Great question. Yes, that is correct; however, in a business environment the account is located in Active Directory. I have videos on that as well.
Is this a good one? For the technical interview we spoke about?
Yes, it's one of the good ones.
Can I ask a question? What if you have been hired? What do you need to do?
I'm not sure what you mean. If you are hired then celebrate.
Present!
agree
there is nothing about active directory domain and ticketing system?
I made this video a while back. But yeah, those should be part of this. I have videos on that as well.
Hi, nag ooffer po kayo ng free virtual trainings? Gusto kong mag apply as IT service desk, pero wala akong working experience regarding this and i dont know how to start.
Sorry, I don't understand... Here is my Help Desk playlist that may help you: th-cam.com/play/PL4jgQJG6eMDMWkMzpKTVmKacLHC9m7v_r.html
Studing comptia A+ + ccna + other stuff
Customer my mouse have sticky mousse 😭😭
🤣🤣🤣
Im currently studying for comptia+ too but man! 🤦♀️🤦♀️
Where is the playlist sir to get into it helpdesk , I can't find it
Here you go: th-cam.com/play/PL4jgQJG6eMDNUh4yQOf8_8_xMP7evnNtk.html
@@Cobuman Thanks a lot sir 😊
@@Rahulkumar-dg5pu
Decent video just VERY basic
It’s help desk what do you expect
@@milesalexander6384
I would've liked more in depth information about a wider variety of problems. You know. Like you experience working a help desk job.
Please could you help me... I would like to work in the position and develop my skills.. I'm in eroupe
I'm not sure how I could help aside from suggesting to watch my Help Desk videos. I have a lot of them.
Sooo....how do you get experience without experience?
Very good question. Help Desk is an entry level IT position which means that you can get hired without experience... You just have to demonstrate the knowledge and professionalism.
That's how you get experience.
what do you mean educate user not to turn off his pc at the end of the day, I mean why?
Because if PC is turned off it cannot get updates. So, when user turns on the computer it suddenly starts updating and rebooting the computer.
👍🏾
What is a system outage?
The system used by many people no longer working. Like a website not working.
😮
Bro that 18th one caught me off guard 😂
😁
So tech support is common sense
Common sense that doesn't seem to be common anymore is my take on it.
@@JJFlores197 right 🤣
18. "Nothing is working"
cause: User is having mental breakdown.
solution: Replace PC or user 💀💀
If only we could replace some users...
lol i thought the same
Present
Hello.
@@Cobuman Hello I have found your video useful and applied some your tips to my recent job application. I will give an update if I land the role as I took your tips from this video to Heart.
L
Hi Sir, can I connect you on LinkedIn ?
Sure. Just search for cobuman on linkedin and you will see me there.
De acuerdo