A Day in a Life of IT Support | Working from home
ฝัง
- เผยแพร่เมื่อ 26 ก.ย. 2024
- #adayinalife #wfh #itsupport
Hello guys!!! It's been a year since I've uploaded a vlog showing IT Support working from home so I decided that I'll make another vlog to show how wfh is like for IT Support so if you're interested, please keep on watching and I hope you enjoy the video.
Please feel free to leave a comment down below if you have any questions or if you have any suggestions on what videos I should do next.
I like the IT field, and help desk seems to be the golden entry level position to break into IT. This is a nice representation of doing IT Support!
yes I agree. it's the best path when you're into tech and want to transition but not really sure what field in tech you wanna do. Glad you liked the video!
How could I get into IT/Help desk? I’m so tired of working customer service work from home. 😢
@@noblebynature777 Do you have any IT Experience? Troubleshooting? Building machines etc? If not, you could take the CompTIA A+ course and exams, whilst you're studying for that apply for "1st line helpdesk" or similar names in your area, or even out of your area if it's remote.
But for someone new to an IT support role I would try and get a job where you can work in the office at least a few days a week, because it's so much easier to learn things from other people when you're with them rather than trying to do it over teams or something.
Source: i worked as a 1st line helpdesk engineer for around 3 years before the role I'm in now.
@@noblebynature777Do the courses on Coursera, like IBM IT Support Professional
@@noblebynature777 certifications fam. A+ is a start
Really love the video. For how many years (7yrs) I finally got my dream job which is IT Helpdesk support Engineer and I'm gonna start tomorrow. 1st day on my dream job! your video gives me confident and thank you.
Thank you!!!! Yaaay congratulations and good luck!!! You can do it!!
@@EastCharmer actually I’m really excited but the same time nervous
@@Thundr4x How did it work out? Do you like it?
@@hattan6775
Package?
Update?
This was actually helpful. It gives an insight of what to expect it might be when I start working at my new job. Thank you for sharing 🙏🏽
Glad the video was helpful. I'm trying to make more videos showing what IT is about.
Just moved to a new IT Support Engineering position and was pretty surprised when they handed me a Macbook Pro M3 haha I also thought I would be in office four days a week, nope, in office once a week. Get into IT guys.
Oh yeah IT team usually get the latest stuff coz we're also the first ones to test them lol.
@@EastCharmer Exactly!
how is the job going so far? Also, what experience helped you get the job?
@@ane1is job is going great! Very big learning curve. I had experience in Active Directory, Servers, networking so just basic IP’s, Microsoft 365 and windows and computer troubleshooting this is the minimum.
I'm just starting in my first IT job in the new year so lots of learning 2 days in the office and 3 days at home will br watching a lot of your videos to come :)
Oh that's awesome!! Goodluck on your first IT job. Yes so much to learn especially in your first year. It's also cool that you're working hybrid. I'm no longer working from home on my new job
What company and suggestions on getting a job?
I love working IT, I work as a Technologist and love my job. Best job i have had so far
Nice! Good for you!! I also love working in tech
I love this video, I am currently working as onsite IT Support but I'm tired working onsite. So I applied for an IT Support WFH set-up and my final interview would be on Thursday, let's gooo. Hoping to pass the interview and soon be able to work in a set-up the same as yours.
Thank you! I'm glad you liked the video! Yes working onsite can be really tiring and time is wasted on commute. I hope you passed the interview! Keep me posted!
@@EastCharmer Hiii, I just want to let you know that I passed the interview and I will be starting on Sep 19. Let's goooo!
@@EastCharmer I want to be IT Helpdesk support Engineer what should I do and if you know any name for course on Udemy tell me pls
How much do this pay
Your videos just helped me land my 1st IT job and it's Hybrid! Soon can move into a remote position after 6 months. You rock girl!
Wow!!! that's really great! congrats!!
@@EastCharmer thank you! And then I got told that we all Hawk Tuah up in the place. So I'm excited!
Great video people have told me you have an easy job all you do is sit in front of the computer all day, people really have no idea how hard it really is, the stress and aggravation that comes with IT but I do love it!
Thank you! Yeah they don't know the constant problem solving we have to do plus dealing with people
@@EastCharmer When I had tech support from TCS, my tickets would be bouncing all around when it was from things outside my scope.
Also, since I also had additional tech support tasks at the plant I worked, I somehow got assigned random tickets from users elsewhere, I never knew who decided to assign me to those, but it stopped quickly, probably because I spoke Spanish, too. At least I solved mine.
I loved your day in life. I can relate to stress eating 😭
aaaww thank you!! a day in a life is my fave video to make! and yeah eating really makes you feel good when you're stressed :(
@@EastCharmer Did you eat the whole box?
Love the video. I work in IT so I’m familiar with most of the programs your working on. Love your office set up btw.❤
Nice!! good for you! thanks, glad you liked the video. I actually have a new office setup lol I've been moving so it's constantly changing lol
Thank you for making this video! I’m start my IT studies this coming month and hopefully get aWFH job like you 😊
You're welcome! Glad you liked the video!! Best of luck on your studies. Just keep practicing your troubleshooting skills and keep doing labs on your personal computer
Wow I'm so happy i found your video. I am entering the IT field and the support seems awesome at entry level. I am currently taking the coursera IT support certificate and have no idea where that is going to lead me too. Anyway, could you please provide me some advice and also, what computer setup will I need for working from home. For example, your monitor size, resolution, specs, just a full explanation of your home setup and what you recommend. thank you for a wonderful video.
Glad the video is helpful for you! Goodluck with transitioning to the IT field and doing the IT certificate. I would say that IT is a good stepping stone if you wanna transition to tech but still not sure what you want to specialize in because it will expose you to different areas of tech like networking, cybersecurity, automation, software etc.
For the computer setup, any machine with a processor of atleast 2.1 - 2.7 GHz would be enough, 8GB DDR4 RAM minimum, 256GB minimum harddrive, tho I would recommend atleast 500GB. for monitors , 24 inch would be ideal with resolution of 1920x 1080. And you would also need a webcam and microphone for meetings. (that should be all set if you're using a laptop)
That finger tap on the keyboard is FINE. And so is your cooking. btw
Thank you!
thank u for ur service queen
You're very welcome! Glad you liked the video!
I love your videos ❤
Thank you so much!
Great vidéo
Thanks ❤!😊
Glad you liked it!
Is it possible to land a WFH help desk position as a newcomer to the field of IT? I’ve heard employers prefer to give WFH positions to people with experience, but I’d love to land a job working from home.
I think it's possible depending on the role. there's roles like call center tech support where they answer phone calls about tech issues and open tickets and that can be WFH. Also depends on the industry. If it's a tech company where most of the users are working remotely, then it's also possible to WFH but if it's other industry where everyone works in the office, then they would want a person on site
Anchovies!!!!! -Mr.Krabs
Anchovies!!!
would love to see more vids like tis one
Cool! I will make more "A day in a life videos" soon but it will be different this time coz we are back working in the office.
Great setup. Good to see it's similar to what I do :D
thanks!!! oh you're IT too? that's cool!!
There is one thing I find interesting about IT. To get in, you do all these hard coding interviews just to sit at your desk to do nothing.
Haha first of all we NEVER do coding interviews coz we're not Software developers. And IT always does something. IT keeps the company together and manage the systems and infrastructure that's why during the pandemic none of the IT people got laid off because who's gonna manage the servers and such? Do some fact-checking first
So this is how Amazon customer service irl life like
It's good for a job, not for a career.
I don't like working from home. I'd rather keep the stress at work not in my house.
That's also a valid point!
Love this video, I interviewed at an it tech support job hoping I get it. This is so cute 😊
Nice! Goodluck on your interview! Thank you! I love filming a day in a life videos
@@EastCharmer it was about a week ago waiting to hear back 🤞
@@jeffreymmorse hope you hear back soon! fingers crossed!
Great video! I am trying to break into IT and find these types of videos really interesting. One question, what's the song that starts at 7:33? I like it!
Thank you and glad you liked the video! Oh nice! Are you currently studying IT? I love that song too but I can't find the title :( I'll respond here if I find it
Started working 5 month ago
Wishing to quit every day
How did you manage a stress from dealing same boring tickets every f day😊
how is it stressful if it's the same tickets everyday?
I like this type of videos I'm a new follower I'm starting my new career in it I'm nervous
Thank you! Goodluck on your new career. It's normal to be nervous! I still get nervous too when we have critical issues that I haven't encountered before. Just keep learning and follow best practices
I am so hungry. I love the food!!!!
Thanks! I love prepping and making my own food!
Did your workplace provide you with the workstation or this is your personal workstation
Great question! My workplace provided me with the laptop and monitors and we have a program called "Accessories budget" that we use to buy accessories like keyboard, mouse, chair etc. We get reimbursed for what we ordered
Hello! I hope my comment finds you in good health. Great to see a video on Tech support Engineer's day and I can relate totally. Appreciate your efforts to make it. I have 5+ years of experience in the Tech support field and I'm finding it very difficult to get Remote IT support jobs online. I need your advice, guidance and help to find IT support remote jobs. Waiting for your reply, thank you!
Hello there!!! Glad you liked the video! It was fun making it. Ok so if you want to work remotely you can learn the skills that will enable you to work remote like more system administration, scripting, virtual machines and security. Those roles don't need to be working in the office because all the work can be done in the computer compared to doing hardware or user support or date center
Nice 👍
Thanks!!
thanks from switzerland... i do usually websites, webshops & it-forensic, but soon i start in IT-SUPPORT, your video was really HELPFULL.... My nightmare would be, i start, and i dont know what to do xD
Anyway: After job done directly to sleep? ;-) Coooooooooooooomeee ooooooooooooooooooon :P
Hello Switzerland! ooohhh web is cool. Goodluck on your IT job! yeah that could be scary to encounter an issue that you've never seen before BUT we can always look into previous documentations from the company and also be resourceful online (like you can GOOGLE stuff) and also check the manual for installation etc. And it also help to narrow down the issue by asking very specific questions. And a lot of the troubleshooting method is trial and error so sometimes one solution may not be always the same for everyone. So keep trying different ways and methods.
Well, I filmed this video during the pandemic so I have nowhere to go lol but now atleast I don't sleep right away lol
what skills do in order to get a job like IT support? i have basic knowledge in computer hardware troubleshooting, but intermidiate level on software
you can work on learning Active Directory, basic networking, virtualization, a little bit of cloud, ticketing system
That's my Dream work.
yeah! working from home is nice
Hi east, i am working as a cloud support in Accenture but its voice support. How can i get out of voice support and and just work on tickets because handling customer is quite stressfull . Please do reply 🙏🏼
Yes I am sure it's stressful dealing with support. What you can do is gain more skills and maybe look into getting certified and then find another job in tech.
Thank you for sharing 🤗
You're very welcome!!
So how do you replace someone's broken keyboard/mouse
we provide all of our users with laptops so we no longer have to replace peripherals
I'm currently in IT Support but I wanna live abroad. I'm currently live in US but wanna live elsewhere
same here, that's the goal
I’m looking into IT HelpDesk Tech. Can you work from home?
It really depends on the company and the level of support you need to do. If most of the employees are on-site, then you probably have to be on-site too. There's also call center technician roles that can be work from home.
So can you , let’s say , move to another country and still work ? Or you have to stay within the city u got hired in?
it depends on the company. There are companies that allow remote work so you can work anywhere. Also depends on the role. If one of your responsibilities is to maintain hardware and datacenter work then you have to work onsite.
This is nice that you shared your IT Support day, by any chance how did you land the job? Did you have an undergraduate degree for IT?
Thank you! Yes I give people an idea on what the job entails. Yes I have a Bachelor's in IT and I also did certifications like A+, CCNA and AWS. I applied on that IT job and for my current job, I was recruited.
This was so helpful. What experience did you have when you started?
Thank you! After I finished school, I volunteered for a non profit where they repurpose computers (I learned computer assembly there) and then I kept applying until I found my first job which was IT technician
@@EastCharmer Hello my dear, thank you for such wonderful videos. I would like to connect with you if possible. Do you have any instant social media handles. I need your help urgently.
any specific courses u think someone should study. i have better knowledge on computers than average person just no qualifications. :)
Nice if you are already knowledgeable with computers. It will be helpful once you study. You can check out CompTIA A+ and Network +. They cover all the fundamental knowledge and skills you need to learn about computers and they're industry recognized as well.
Hi is this another name for computer support specialist? I'm looking into schools and this the title that comes up.
Yeah IT Support Specialist is also a similar role
How do i join or start IT Support job remotely??
Hi. This is Ibrahim from Bangladesh. You are great and if possible make a training playlist of IT support(tier 2). it will be very helpful
Hi Ibrahim. Glad you like the channel. Can you please specify what you mean by training playlist for tier 2 IT support? Thank you!
@@EastCharmer Glad you replied. I meant active directory, critix administration, IT helpdesk etc.
@@ibrahimsaadansary9840 Ok cool, we can start with Active Directory first
@@EastCharmer Thank you very much dear. It would be a great help.
@@ibrahimsaadansary9840 No problem! I'll do my best!
Around how much do you make an hour as IT support
Entry level would be around $20 and it would increase over time and experience
Hi, may I know what microphone do you ise ? Ta
Hey, the microphone is RODE NT-USB mini Microphone
Doesnt help being at home in IT when you get paid 6€/h as a contractor....all day long.
@batman6540 it's a choice to accept 6/h and commenting it here doesn't help the situation either
Nice Set-up, APAC po client nio pati employer? =)
Thank you! Ay not just APAC. Employer namin is US but we have international offices in APAC, Europe and US
do you think earning an A+ and Security+ certs would be enough to be good at this job for someone with no experience in tech? ive checked reddit and a lot of ppl were saying that those would prob would be ok but idk bc i saw in one of ur comments that you mentioned you have a BA so maybe what theyre saying wouldnt be advisable after all
I think just having the certs is not enough. But what you can do is to make home labs that demonstrate your skills and add that to your resume and you can also talk about it on your interviews. I did study a Bachelor's degree from my country and when I moved to the US that really didn't help me so I did the certs (A+, CCNA).
Also, for entry level, Bachelor's degree is not really needed.
@@EastCharmerty for the reply as well as the advice, greatly appreciate it
Whats the name of he mechanical keyboard you have?
It's Roccat Vulcan keyboard. I also have an unboxing video for that on my channel
bro doin the over 10 min strat
Is that 100% remote job?
Can you provide a link to your keyboard and Mouse?
christmas house, you need rice in egg with anchovy 😳
Christmas already wohooo!!!! No I don't 😆
I am in Uganda , Sutided Bachelors of infrmation Technology and computing. more than three years in field of ICT.. looking for IT Support job opportunities, am ready to relocate or work remotely.
Where did you apply fo the IT support role? Can share the link?
I just actually applied through indeed. I've applied to many jobs there
which books do you Recommend
For what specifically?
Do you have any video on pay?
hhhmmm no I don't think I made a video about that.
Planning to change field. Currently working in food industry sincd i love tech and i took IT course when i was in philippines(undergrad). What do you think about Coursera? Cause i am planning to study and get a certificate to them.
Nice! Coursera is good and cheap to take classes. You can also check out Udemy and might find some training/classes in there too.
@@EastCharmer online din po ba? Base po kase ako sa germany ngayun at demand IT dito
how to score on the interview if you only have cert and no experience?
Hi
What should we do to be in it support.
Hello, I actually made a video on the steps you can take to get into IT th-cam.com/video/6uYN0KyOJqA/w-d-xo.html
I work onsite is it possible to work fully remote in another state I’m currently in (CA)
Yes it is possible but also depends on the role and industry. Tech companies might have remote IT roles because most of the users like Developers and Software Engineers are also working remotely and IT are probably managing VMs.
@@EastCharmer thank you!
..just what if???
..what if the whole walls of the house are a huge LED display..hmmmm
@@georgetokau6663 that sounds good 🤔🤔
How much wages /salary monthly for this position? Which state you are located ? ❤❤🙏🏻
That was my previous job and I started at $25 almost 5 years ago in IL
@@EastCharmer I’m so happy for you, I live in Illinois too, and I want to study about IT support and get job and I don’t know where to go….
I live in Illinois too! I’ve always wanted to work in IT but for some reason I became a delivery driver for like the past 15 years because I just can’t get over the feeling that I’m too stupid. I don’t know why but the other day something got into me and I thought what the hell am I doing with my life and I’ve started studying and watching videos etc. and came across this and it’s a wonderful basic introduction to what the job can be! Thank you for making the video! By the way, you said that this was your previous job, did you do this for a short while as an introduction to the field, and then move up into a higher position? Everything I’ve read so far says get a helpdesk position as fast as you can and work that as experience to get into a better position. It’s always something like get into a helpdesk position, after a couple years get into network administration, and then after a couple years work your way into Cybersecurity.
@@luigiwastaken oh nice good to know! Yeah if you're really interested in it and you think you'll be passionate in the field then go for it!! Goodluck with your studies! Actually this was my 2nd IT job. My first was a more entry level role where I was a technician that does mostly break-fix user support. This 2nd role was a more complex role as I've done projects as well and not just user support. I was also exposed to different environment like Linux, VMs, Python scripts and did more networking and data center work. Yes. Work in Helpdesk for 1-2 yrs then get an admin role. Not necessarily network admin. It still depends on your interest. You can be Sys Admin, Server Admin, etc and follow a different path other than CyberSecurity. But yeah you got the idea to work your way up to be a specialist
starting my first it job in 2 weeks, tech supp engineer :D
Nice!!! Good way to start the year!! Goodluck!!!
Is the phone Voip?
is this 1st line or 2nd line support?
it's tier 1 and 2
hello, i'm a system administrator, i'm looking for a helpdesk full remote job, can you please help me ? i'm in france
As a usually people tend to go from helpdesk to Sysadmin, you should be able to find a helpdesk job which is fully remote pretty easily, but the fully remote positions are quite hard to get because there are alot of competition try to go hybrid.
what country are you located ? nice work (Y)
Thanks! USA
You don't show what tasks you do
I'll make new videos with the tasks we do on a daily basis
whats the song name of the intro?
Hi ,im a total beginner and this is a job l want to do
Please help me with where to start from thank you🙏
Hello there. Ok so you need to learn the basic skills like hardware, operating systems, active directory and troubleshooting computer issues. You can also build your own home lab like installing Windows Server that you can practice with at home.
Freelancer po kayo?
Hindi full time ako
Are you fully remote?
Oh I have a different job now I'm no longer remote
Mam, I stumble upon your vlog. Are you Half pinay?
I'm pure pinay!!
@@EastCharmer wow. I'm glad I found your vlog. So many takeaways
what schooling do you have?
I studied Information Technology and got CISCO networking training and some certifications.
Can you show how you connect your screens and where and how you got it?
Absolutely!
By VPN phone, do you mean VOIP phone?
Yeah IP Phone
That keyboard and mouse combo is the tits! ❤
Hi wru working now ...
How do you function with those 3 bright white rectangles in your face all day? Can't imagine it?
If you have been living under a rock, they're called screens or monitors. And it's my problem not yours
@@EastCharmer it was a simple question. A simple answer would have sufficed. I hope you are better at customer service than you are interacting with people who have simple observations and questions.
@@timmytheimpaler Then ask properly then and also check if what kind of question that is, if it even makes sense. What do you expect me to answer when you can't even call monitors properly. It's very SIMPLE, it's called "monitor or screen" instead of bright white rectangles. Can you please ask better questions so you would get better response. Oh don't worry about my soft skills. Here's my simple answer then, after all these years I am still functioning. I won't probably be working and making videos if I'm no longer functioning.
@@EastCharmer in aware they are monitors. I phrased it the way I did to highlight that those things are really frickin bright and I don't see how you can work like that.
@@timmytheimpaler it doesn't bother me. Idk why you're so bothered when I'm the one working with those monitors. There's people like traders, streamers and dispatchers who has more monitors and you can always adjust the brightness. I chose to work in this field so why would I complain. I could've worked in construction if I can't work with monitors all day.
I hate people that work from home .
What is the actual use of this vpn telephone. I have seen this type of telephone in almost all the videos of tech/IT support job?
VPN telephone essentially allows you to call any phone number i.e any other businesses or users over the internet. It's essentially the replacement to the landline that you connect into the wall because that has basically become obsolete. You can do the exact same thing with a VOIP phone which is just a phone that uses the internet to make call alot of these VPN phone dont even need the actual physical phone you can actually install software on your computer that does the exact same thing as the physical phone she has on her desk, they usually call it a softphone. In this line of work you need to make a lot of phone calls to many different parts of the world sometimes.
Hi,
Am looking for a IT Support Job : Could you please help ? @EastCharmer
im a company man since 2002, and try this kind of job since 2020 because of the pandemic, and i said im starting to enjoyed it.
can be at home to be with your beloved ones and working at the same time is amazing.
yeah it gives you more freedom to do more things and you don't waste your time on commute
I'm not paying attention to your work, but the food you make, Ima be needing some recipes.
ooohhh maybe I can do some shorts on cooking and meal prep
What are your recommendations? For getting into IT helpdesk?
What I really recommend is building home labs like Building Windows server with Active Directory and DNS that you can also add on your resume. Also if you don't have an education in IT or computer related courses, you can look into getting certifications like A+ or Google IT Support.
Are you working as a Help Desk?
Yes but my role is not just helpdesk because I also do networking, data center work, systems and IT projects so I'm more of an IT specialist.
@@EastCharmer and may I ask how you got the position?
@@ivo5630 I applied to the position and I had previous experience working in IT in the hospitality industry.
I wish I could do my HDA job from home but hospitals want you in person when you’re on the help desk. Nice video! I suggest blue light blockers for your monitors to combat eye fatigue.
Nice. May I know where are you working from and where is your company based on?
Wht type of tickets i mean issues u have been getting ..??
What chair is that???
it's the Hbada Ergonomic Office Chair and here's the link on where I got it from: www.amazon.com/gp/product/B07P7MQ9D5/ref=ppx_od_dt_b_asin_title_s00?ie=UTF8&psc=1