Samsung Refrigerator Freezer Not Cooling Properly
ฝัง
- เผยแพร่เมื่อ 19 ส.ค. 2014
- How to troubleshoot a Samsung refrigerator problem.
I've owned the refrigerator for 2 years. Today, the freezer stopped working. The temperature reached 59 degrees F and power cooling had no effect after 2 hours. I unplugged the unit from the electrical outlet, plugged it back in, and turned on power freeze again.
While waiting for it to cool, I called A&E Factory Service since I purchased the extended warranty. A&E had my information and what I purchased in their computer system. The woman put me on hold before transferring me to Samsung support department. That was very odd because my warranty is with A&T, not Samsung. The Samsung politely said she has no record of the extended warranty and would charge me for a technician visit. Samsung did say if I unplug the unit and wait 30 seconds before plugging it back in, that will reset the onboard computer.
I left the power freeze on and checked back 2 hours later. The temperature dropped below 0 F and the contents in the freezer started to harden.
It sucks that this fairly new top of the line Samsung refrigerator failed after 2 years.
I'll keep you posted on future developments.
Samsung RF32FMQDBSR
amzn.to/1pMwprI
Samsung RS267TDRS
amzn.to/WwQ5hR
Samsung RS265TDRS
amzn.to/VhGOL3
/ awkwardhamster
/ awkwardhamster
plus.google.com/+AwkwardHamster/
So awesome, thank you. Rebooted as suggested, then when the freezer didn't appear to be working even though the fridge was, I adjusted the set temp for the freezer and it kicked in as well. It's been 45C/ 113F here today, not the right time to lose a fridge. Great share.
😅lk
I moved into a house with a Samsung refrigerator in it. It looked way fancier than anything I've ever used. I had high hopes that this new fancy refrigerator was going to be amazing. Not even close. This is the worse refrigerator I've ever come into contact with. Everything stays "kinda" cool, but not cold. Milk is never cold like I've had my whole life. Any liquid for that matter isn't real cold. Ice maker sucks. We have to make our own ice in the freezer section bc the ice maker is so bad. But guess what, the freezer sucks too. It takes ice trays nearly 14 hours to freeze. All of the temp settings show it to be working properly. After trying to debunk this thing by reading articles or watching videos I've come to the conclusion this new age fridge is garbage. No wonder the previous homeowners left their brand new refrigerator behind.
I looked at so many videos to help me out ...thank you for making it so simple ,my Samsung is back to normal ...again thank you
Excellent
Thanks very much for posting this, my friend. You saved me a service call and you saved me spoiling a lot of expensive food.
Glad to hear the good news.
When I was a kid I had several hamsters as pets and some of them produced babies. :-)
My Fridge/Freezer is from 2007 model RS2545SH. Of course it stoped working when the outdoor temp was 115. (maybe we left the freezer door open all night?, maybe, but everyone is very quiet...). We played with it the whole day and nothing. At one point we thought we had it working cause the freezer temp stoped blinking. at the end of the second day we confirmed it was not. Thank you! Thank you! Thank you! I did everything you said (waited for two minutes, just in case) and everything is working again. Sooo happy. 😃
We have a Samsung French Door counter depth refrigerator....so it was not inexpensive. It just sporadically stops working properly. Have to unplug, then plug back in. And, do the reset on the screen. We put it on power cool and then it starts working again. It happens at least once every six months. Ridiculous piece of junk!!! Our 16 year old KitchenAid is still working fine down in the basement. Never buy a Samsung product!!!
Hi, a huge thank you so much for doing this video. I have an older version rhs1 and my problem was exactly the same. I did exactly what you did in the video but turned the power freeze off after 3 hrs because I needed to go to bed. I fully expected the contents of the freezer ruined and would need to call out the engineer but to my surprise the freezer had reset itself and the contents of the freezer was frozen. One very grateful viewer.
Thanks for this video. Even 3 years later it solved my problem.
+Andi Mould
Cool
AwkwardHamster you've saved the day! Performed a reset on the refrigerator and all is back to normal. Now, if only I could do a restart on my body......... Thanks for the tip AH!
+Ed Harris
Glad time hear the good news.
Lmao.. right ?
Just trying to find someone who did the reset. Have you had to do a reset again? My reset seems to be working but just wondering if this will start to happen more often now?
Tnx mate 😊👍. While at work, I managed to calm my wife down by fixing the fridge as you described it (with her help, of course 😄). Same issue, but all good now 👍.
Excellent
I have the Samsung with the freezer drawer and cool zone 3rd drawer but generally the same control panel. Temp was set to 0 but reading -25 (that's negative 25). Turns out the temp sensor is mounted in the top of the freezer box just above a drawer that rolls out over the larger freezer compartment. The sensor got ripped out and I found it in the bottom of the freezer. Spliced the wires back together and now getting an accurate reading. It appears the control panel thought the freezer was maintaining a cold enough temp and shut itself down while in reality it was getting warmer and warmer. No more tall ice cream cartons going in that top drawer now! I found all your troubleshooting helpful. I needed to do a 5 minute unplug to get the control panel reset as 30 seconds didn't do it.
Randall Wilen Thanks for sharing your experience Randall.
Thanks for your little video.
I unplugged mine but didnt leave it thirty seconds. Nothing bappened when i plugged it back in.
Did so after watching your video and hay presto, fridge freezer back working.
Thanks again.
Sean Obrien glad it worked out.
Seán O'Brien za
If you want the world's worst customer service and to deal with a company who will do anything to avoid standing by their warrantee, then buy a Samsung.
The following email to Samsung summarizes my situation-
"On May 16 our four year old side by side fridge stopped working. We have been EXTREMELY frustrated with your customer support.
We were first told Williamston TV in Farmingdale, NY would be calling us to set up an appointment. After not receiving a call from them, I called their center and they informed me they do not work on appliances. I contacted Samsung again and was given Rod's in Riverhead, NY. Someone was suppose to come out today between 9 and 10 am - but no one from their center ever answered their phone. My husband ended up loosing a days work because he took off to be home for the repair man. When I googled that company, their average review received 1 out of 5 stars (with many references of no one answering their phone and people never showing up to their house). I then called Samsung AGAIN and after 1/2 hour the customer service woman told us those were the only 2 centers on Long Island. Finally she told us we could get our own diagnostic and email it to your company (copy was attached)[Local Appliance company] , "Recommended new refrigerator. Unit has bad evaporated coil and cover."According to the extended warrantee from your website this is covered under the 5 YEAR PARTS AND LABOR ( copy was attached)
In addition to the inconvenience , we have lost several hundred dollars in spoiled food,my husband losing a day of work, and a freezer full of pumped breastmilk for my 3 month old. We need to have a response and action done by your company immediately as we are continuing to have to go to the store to get ice to store my son's milk and keep my one and half year old son's medicine.
**Samsung's email response - We are sorry to hear about your response, we will dispatch Williamston TV repair (note- this is exactly the company I mentioned that does not work on appliances
***Samsung Executive Customer Service Phone Response- We need to wait for Samsung to look over and evaluate their contract with Rod's. If they decide Rod's is not responsive then they will put our claim through an evaluation to see if they will in fact accept the local appliance diagnostic and allow them to do the repair... a process which could take two weeks to get an approval
Shame on you Samsung! Stop telling me "I will do everything to help you" and "I am sorry to hear you are experiencing problems." You obviously do not care about your customers or your product!
We've had nothing but trouble with all of our Samsung appliances. We bought a new space saver fridge 4 years ago and it's stopped working over and over- currently I've got towels around it because the freezer is at 52...I'll try your fix- Heads Up...the Samsung washer that we bought 5 years ago started rusting on the inside in two places- we've lightly sanded and applied appliance paint only to have it rust again within a month...who makes a washing machine that rusts on the inside where there is always water??? Although I despise replacing things that should last, I LOOK FORWARD TO THE DAY I RID MY HOME OF ALL THINGS SAMSUNG ---sorry to vent, and thanks for the video, keeping my fingers crossed that it works-
Have exactly the same thing, after one year washer rusting on the inside. Samsung freezer stopped, unplug for 48 hour still does not work, Samsung sucks. My new kitchen will not have Samaung
Same here Samsung is absolutely shit
I’ve had the same experience. Washer. Dryer and fridge
exactly. I have had problems with Refrigerator, washer and dryers. It used to be quality products no more. let's hope the TV doesn't go bad.
Thanks for the video. I tried many fixes and was wondering if the Freon was low, but this seemed to do it. I'm still confused how this fixed it (powered off for 30s) fixed it, but powering off for 20 mins didn't... The Samsung computer is an enigma.
I tried what you showed in the video, it show outside that temp. went down but inside it is not getting cold at all
so just unplug.. for a min or so.. n plug back in? i have the blue blick buttons. do i have to press any buttons on screen
Thank you very much for the video! I had exactly the same problem and now everything works!
Sweet
I only have a power freeze override
I need assistant, I have no cooling at all on my Samsung RS2530BBP refrigerator. Freon is ok in my compressor, I’ve installed a condenser motor w/fan and a relay. But still no cooling, what do you guys think? I need help!!
I have a Samsung bottom freezer model number RFG296HD that had the same thing this morning. So far I have done what you suggested and I am waiting to see if that method works.
I have the exact same model,Any ideas on how to get it out Demo Mode?
Omg! My samsung french door fridge also broke down after 2 years! It was still under warranty, so they changed the parts. But guess what? It broke down again after 2 years, and on Christmas day no less! I didn't get an extended warranty because I thought, this being an EXPENSIVE fridge, it would be sturdy. Boy, was I wrong! I'm going to try what you did. If that doesn't work, then I guess I'm buying a new fridge.
+opinion ated
Whether or not it works or doesn't work, I would be interested in learning the outcome.
@@AwkwardHamster me too, i wonder what happened. Ive got an rs267, i held dwn a couple buttons, it reset the digital screen by nothin in my fridge or freezer is cold, nit even COOL.
Anyone got a recommendation for a good brand?
What happened to the sides f ice cube/ water dispenser
I tried what you did by Samsung’s tech instructions with unplug/plug back. Did power freeze and power cool. Fridge side had no issues only freezer. After 5 hours temp on freezer is at 41•F. Still not freezing. Called them again and like always “ appliance is out of warranty”. Now have to call a tech to see how much they going to charge me to troubleshoot this “lemon”. Lost a lot of $$ on my food going bad. Not a happy person with Samsung. Never again will I purchase anything related to them. They know the problems with their appliances and won’t do a darn thing to fix after warranty expires even though they know it’s their fault. 😡😡😡😡😡
Follow up to yesterday’s issue with fridge. Got a quote from their tech and they were charging me $440 to fix it, that’s without diagnosing the issue properly. Service call $130. I was not going to spend more money on it. I decided to reset computer again by unplugging it and waited 10 mins instead of 1min then plugged it again. Temp was at 34•, did the power freeze but did a couple of more steps. Noticed ice maker was on and energy saver also on( my ice maker is not connected). Turned both off. Left to work at 1pm came back at 11:30pm. Opened the freezer door and there was ice on the tray from my melted ice bag. I am not sure what fixed the problem but I am happy. Hopefully tomorrow still the same.
@@salvadorreyes1917 hi, any updates on your problem with freezer? the same issue: fridge works, but freezer doesnt - shows 61F temp in freezer...
This still works. Even after 7 years.
Thanks a lot mate...!!!
Thanks
Brilliant. I had tried everything including the front button reset programme. But the power off for 30 seconds did the trick. Thanks 👍
You are welcome
Hi, I have a different model. My problem is the freezer is not working, it's cool but cannot make ice cubes.
Can you tell me how to get error codes from the LEDs on the mainboards at the back side panels?
I tried to get some technicians but I haven't found anyone that proposes convincing solution. Mostly they want to do some trials and errors yet I still have to pay for those.
I love Samsung products and had a whole matching set but my freezer started to unthaw everything. I called them and there is actually an easy fix if you have the blue bars scrolling on your temp control area. You have to unplug for a min then once plugged back in hold down on the freezer temp button and I think but not sure the ice button.( It has been 2 yrs since i had to reset it.) It still runs to this day and it is 7 yrs old now. But as much as I love Samsung products and would love one of the new ones that you can hook to wifi, I will never buy a fridge again. Dont want to go through that hassle again. Those and whirlpool are not good choices as I was told by an appliance store.
Thank you so very much for this. Worked like a treat!
Excellent
EXACTLY the same problem and a hard reset( by pulling power) seems to have restored it. As you say, a $2K fridge that you cannot rely upon really sucks.
I've had this now going on 10 yrs and its been nothing but a PITA from day 1! I'm dealing with my freezer section now not freezing. Did the hard reset, thought it was the fan in the freezer, replaced it, now looking at the temp sensor.
@klb1956 I ordered a new fridge the other day and should arrive in a week. Sales rep suggested a Samsung because of the discounts. I’m going to give LG a try this time though it wasn’t on sale like Samsungs.
I love LG products! But I have a been a huge SAMSUNG owner of many of their product lines. This fridge has been the item that I've had issues with of anything SAMSUNG. Good luck on the LG! @@AwkwardHamster
Thanks AwkwardHamster. Got online to find "samsung freezer troubleshoot" and came right to you. It worked. Nice.
+tubervine
Thank you
Hi there ~ mine is Samsung RF4287HARS/XAA , French 4 doors. Just passed 10 yrs, no warranty, then happened same as yours. Fridge ok, but freezer and ice not working. It marks 59 F. Samsung technician came, but can’t find an issue. Another supposed to show up in few days, giving me an estimate $1150 🤯.. I did already many times unplugging, power freezing but no change. What is the problem??? There is no water on the coils, fans working fine.. Any suggestions? Thanks!!
😊Thank you for your help. Hopefully, this will kick the freezer back into full working condition soon. God bless.
mine has been on power freezer for almost 2 hours now and still reads 46 degrees. Sometimes the readings are just off but things in there are thawing, quickly I might add. I do not recommend a Samsung fridge/ freezer to anyone!!!!
This worked! Thank you so much!
you're welcome
The problem of the fridge is that its a Samsung...
Your not wrong
Thanks great info.. the same thing is happening to my freezer right now.
Thanks
Will try it. But even if works would not recommend a Samsung.. ice maker stopped working. Defrosted with a hair dryer still not working. That worked the last time. Now whole thing stopped working no fridge or freezer.
Worked for us. Perfect. Well done.
excellent
Somehow the settings GOT RESET AND are not right on my refrigerator. It should be 0, 34 and now when I press the freezer REPEATEDLY AS SHOWN IN THE DEMO, the numbers get higher and the refrigerator numbers are LOWER . HELP !
My Samsung American style fridge freezer (i live in the UK) has started making a lot of noise. The freezer now doesn't freeze properly. Not sure if a build up of ice has caused this issue or the thermostat has gone. I've tried turning off and turning on again but with no luck. No one in the UK seems to want to touch these freezers. Not sure what else to do. Had it just over 3 years (outside warranty).
I am from UK, and now live in California, where you need ice. Going crazy trying to fix this expensive Samsung fridge/freezer.
I did same thing what's you said but the ice will drain again every 2 days later . It's not freezer longer than 3 days . My names Apple
Now my issue is I replaced the condenser fan moter plus even the main board, it is still not running.
Thanks! Just tried this on a Samsung RF268 and it worked.
Sweet
That was useful, i actually did unplug it for 10 sec before watching this video, and after 15-20 mins i see the temp dropped from 8 to 6c. I will wait for another hour and a half and see. If it still doesn't work, i'll do what you pointed out, and leave it unplugged for 30 sec.
your video was comfortng, my hopes are up :P
+Aziz Ghafees
I'll love to hear if it works out for you. Thanks.
+AwkwardHamster unfortunately its still stuck at 6c, so I unplugged again for 60 sec, and now its on again, ill wait for a couple of hours and see how it goes. will keep you posted.
In one of the other recent comments, the person said they had to clean the condenser and unclog the drain plug. I haven't had to do that but that's an option to consider because it will cost time rather then money.
+AwkwardHamster it works, took about 5 hours to get to -19c but its fine now. thank you, we saved about $200 :)
that's awesome
To those that complain about this unit .
Think if you have put this unit under stress like jamming the door slightly open and letting moisture in air condensate and freeze blocking the cold air flow over the condenser fine or other bad practices.
All issues are related to the unit freezing and blocking air flow.
If you go to another brand it will do the same because it is you the owner problem.
Reading all these help ideas I think the easy way switch power off get rid of all food take out shelf’s put towel in bottom to soak defrosting water and leave until no more water comes out.. say 2 day. Switch on it will revert back to factory setting and work. Try never to alter the settings .
I also have the same problem, Will try that thanks
Thanks seems to have worked for me temp still going down mine is a bottom freezer unplug for 5mins and then power freeze after 2mins
Cool
I'll do it. Thank you for the video
Cinthya Alvarado thanks for watching
HI! I just watched this video. I recently realized that my freezer temp said "0" and the refrigerator side said FF....I noticed water dripping out of freezer side and quickly cleaned everything up. I have don what you suggested in this video about 30 min ago. on the out side of my it says nothing but the water cup symbol is highlighted. if I hit freezer it is set to the lowest degree and shows its in power save mode...i do here the fan on now...but after 30 min no sign the temp is changing...im not sure if this worked for me :( any suggestions?
I know I'm two years late but it's in demo mode.
Great Video! It helped me dissect the fridge..However, I bought a new defrost sensor thinking that was it and still not working. After all ice melted and dried, still reading 60+ degrees...WTF do I do now? Sounds like fans are working...I'm no expert at this, just taking people's advice..Anybody know what else it could be? Samsung RF263AEWP..
Thanks for the idea mine it works
Mine is still cooling but it's not making the items solid just cold enough to get freezing water ice. This is after 6 years of working this Samsung fridge it has no temperature and it has a ice maker which is not used and has that blue thing on the freezer part just to describe what type of fridge I have. It's also a 2 door one freezer and below it the normal thing, simple. Make sure if your model is also not cooling to move the back and see if it has a vent mine was located on the bottom left corner and was heavily dusty. Cleaned it all off easily thankfully was dry but thick and not the watery kind then unplugged it for a minute. I dunno if I am seeing things but my ice tray had some freezing going on so just to be sure I unplugged it for 5 minutes and we'll see how it goes. The only other thing I haven't tried is to defrost which setting I don't have but I do have something called power cool but can't figure out how to get to it with the stoopid buttons at the moment.
My issue is similar only the lower portion of the fridge freeze stuff the upper portion is about 8 degree. I will try your technique hopefully I can save the $200 repair fee. Thanks in advance.
Your problem is different. see th-cam.com/video/UJcAX0jKsn0/w-d-xo.html
Thanks mate, worked a charm
cool
This fixed my problem. Thank you.
Cool
I had a similar experience with an RSG5 SAMSUNG FRIDGE in Italy. The -18C section was not keeping the temperature.
After 4 months and 280 USD spent in spare parts and work , the repair center surrendered and proposed a replacement of the fridge with a similar one but at a price higher than the market price I found on internet!
That is oltragious, the repair center is unable to repair a simple failure on the fridge, this will be a damage for the environment and finally THE REPUTATION OF SAMSUNG IS FALLING BELOW MY HEELS. Instead of apologizing and offering a free substitution (after what I already paid) they try to make profit from their failures!! The tipycal life of a fridge should be at least 20years, not 5.
I hope this policy of Samsung will change soon. In the meantime I will better check the reputation of a producer before buying something that should last years.
Pierfederico Cancarini m
Same situation with LG Fridges. Be aware with that new tecnology. LG Fridge model now they have a supposed high efficiency compressor called linear compressor; they get deffective only for take a look on them (short words lifetime is between 4-5 years) and worst thing the cost of repair is around 700-1000 dollars; so customer will prefer a new fridge instead repair it
Better to stay away of TV Brands Fridge and kept the conventional ones like Kenmore, Whirlpool, or White Westinghouse its my suggestion. Good luck
Thank you! this worked for me as well.
Sweet
Just trying to find someone who did the reset. Have you had to do a reset again? My reset seems to be working but just wondering if this will start to happen more often now?
my freezer has stopped but the fridge side is fine any one know how to sort out
Fix five-year-old Samsung RFG237aars freezer is not cooling. 1. Run diagnosis to make sure display 8888. 2. unplug the power cord and remove the back panel that locates the bottom of the back refrig. 3. Clean the drain tube right or left that connects the freezer. you need a flashlight to look at some places that block the airflow by using a vacuum. Remove excess water in the drain pan. 4. Remove the top drawer in the freezer section. It seems that block the cool air flow because Samsung is using a small fan motor. So far, the thermometer read the same temperature as display temp -4. not 30 degrees anymore.
What does power freeze function do ? I have same issues but w the fridge part ...
Power freeze and power cool are used for the fridge to reach its temperature faster. I used it in the first day when I bought it. Sooner to cools down, sooner I can move groceries into it.
Once temp is reached, I switch back to regular cooling.
I have the exact same one RS265 and its been nothing but a PITA since day 1 when I bought it! My freezer isn't freezing and I've tried the power cycling. Guess I'll try again and wait longer.
Was the fridge part also not working? Mine is just room temperature so our milk spoils and the butter is soft. Would it be the same way to fix it? Power fridge too?
I would suggest powering yours off then on as well to see if that solves the temperature issue.
I will never buy another Samsung , anything
How long have you had yours?
Same. If you ask Most Appliance stores. Most return's are Samsung.
AwkwardHamster Samsung Sucks
I'm with you there... have had nothing but trouble with the 2 kitchen appliances I have... and what really sucks is that there is NO authorized Samsung repair person/company within 100 miles of where I live. I wouldn't even buy a small electronic device from them. Their QA sucks; their customer service sucks; their devices suck. Every few years I have to manually defrost the refrigerator with a heat gun because "something" is broken. This was an expensive refrigerator and I've had it for 5 years and had repair people out 3 times so far. It is no longer under warranty so now the cost is on me. Fortunately the latest repair person showed me how to handle it myself. I thought I was going to have to replace it and since I am selling my house I planned to buy a used fridge off Craig's list... guess what? there were 2 nearly new fridges...both Samsung! No thanks!
Oh... nearly forgot to mention... after 2 years the paint started peeling/chipping off the handles... since I'm selling the house and need everything to look spiffy, I tried to order new ones... get this: $100 EACH!! I swallowed and ordered them; they didn't fit even though I checked the part number ahead of time. What a crock of sh!t Samsung products are!!!
@@AwkwardHamster so did u have to call for repairs or did it do fine afterwards
Have a 2 yr old Samsung RF20HFENBSP at our house in the Bahamas. Yesterday it started acting up, freezer was fine but fridge got uo to 57. Had our local a/c /refrigeration guy look at it and couldn't find anything wrong. getting nervous now since we are having company come in soon. Tried 2 things, I unplugged it for a min. and also before that I had put into cooling off mode for 15 seconds then turned it back on. Don"t know which one did it but its good now. -2 and 36.
+David Vickers
Nice
Hello. I have an issue with fridge defrost sensor in my side-by-side samsung. But it still works almost properly. Then i noticed that the poer freezing function is not working, in this mode the temperature of the freezer starts to raise. But in normal mode fridge and freezer are working nomally.
Is this problem related to the fridge defrost sensor
I do not know
Trying this right now. Hope it works. Thanks for posting.
Did it work?
I thought it was going to but alas, no! :( Going to try and get in through the back.
What temperature should be kept to keep the thinking's fresh in d fridge ..
I keep the fridge side between 36-38F. Since that time the thermometer temperature was wrong I got a wireless one as backup.
I had a ton of issues with the ice maker over the the first 9 months. Then all of a sudden, the freezer and the fridge stopped cooling. Dealing with it as I type this on 9/23/17 at 9:15 AM EST, less than a year after purchase. Every consumer in this comments section can't be wrong. The product is flat out faulty and unstable.
I had an issue for the past two days, makes no ice, refrig felt warm, freezer food felt soft temps were saying -8 and 34, I unplugged for 30 sec, temps came back up at 28 and 47, big difference. Obviously the temps were wrong before I followed this reset. Hopefully this works, thanks for the tips.
+countsill
Did it work?
I have the same problem on my samsung fridge. What was the final problem with this? I cant keep unplugging and replugging the fridge every 6 hours....i bought a new relay start and see if that is the problem but it seems unlikely because the fridge actually cools after i unplug and plug it back in.
+ariez84
Hi. I haven't had to do anything else since powering off the fridge.
ariez84 the changing out the relay work?
Stick the fridge on a timer to turn off and on every 6 hours.
It worked for me also. Thanks
Cool
I wish I had done a little due diligence before spending $3000. for a piece of Samsung CRAP refrigerator!!
I agree...I'm in the same boat
@@jenniferjones4249 Me too!!
thank you SOOOO much my dude
Your welcome
AwkwardHamster be
Good morning, my fan was making a loud noise. I had this problem Fixed about four months ago but now the fan froze the guy told me to turn on the heating element which it work properly now I’m having problems setting the temperature is back to normal so can you please recommend what can I do in one of the settings that the temperature should be on thank you
I’m not sure what to do in that situation.
Hi . I find your video very helpful. I am just concerned if mine is going to work, as i just hear clicking noise , I really need this frideg to work any help would be appreciated
+Jose A
I don't know the cause of your clicking sound. But if it currently works, it gives you time to shop around for a repairman or a new fridge.
Please follow up. Did you resolve the issue? What worked?
Hi, I have the same fridge and today the freezer isn't working and neither is the refrigerator part side......Not exactly when we bought it but I do think its about 4-5 years old. Going to try to unplug and plug back in and reset both power freeze and power cool...fingers crossed!
Did it work?
+AwkwardHamster Yes it worked!! Thank you so much for your tip!
Same problem but even though it would say temperature was -14 it was still not freezing. Also I noticed warm air coming out under fridge but not freezer.
How do you set the temperature????
Tap the freezer button to cycle through the temperature and stop when it is at your desired temperature
I have a different Samsung freezer but the freezer stopped. I think the door was opened and this causes things to start melting and freezing up. The temperature on the outside said -4 so I just did what you suggested. Now when I plugged it back in it says 27 which makes more sense as this is where things would unfreeze. So I'm on power freeze now hope it works!
Sweet
@@AwkwardHamster it worked! Checked this morning and the temp was down to -6! Thank you sooooo much!!!
Worked for us! Thank you!!!
Excellent. But plan on replacing your unit.
I have Samsung washer, dryer, and refrigerator...constant problems with all 3, only had them a year!! Never again...
hey my fridge and freezer wasn't working because it was in off mode and I took it off but now the numbers are blinking, is that normal?
no, but see if it stops blinking when the temperature stabilizes. i would use the quick freeze or cool mode to have it reach the desired temperature faster
+AwkwardHamster yea thanks It's working good now
My family also owns a samsung refrigerator. Our problem is that the compressor fails to work after a span of 2 years. Now, we contact the customer service for the repair of our fridge. And it was scheduled to be picked up this wednesday. Talk about slow customer service support.
+Foxtrot November
After they visit, can you let me know how it went and if it ended up costing anything? Thank you.
AwkwardHamster $210. Which covers the replacement of the compressor and labor cost. But the parts is not available in my country and I have to wait for the shipment. Which is yet to arrive. I remember the old GE refrigerators which is more durable. But now, refrigerators are meant to last for 10 years.
Thanks for the details.
The fan on the fridge side came loose and was wedged, they tightened it back up and now it cools again, they said if it happens again they will replace the motor, I'm still under the 12 month parts and labor warrenty
riqnaa
I have the same fridge and having the exact opposite problem my freezer is fine but the refrigerator won’t cool. Any help for this?
I have never owned anything so bad , everything has gave me trouble, hate the thing, it makes me sick , can not be leave a appliance can be so bad.
I actually to remove the entire freezer section and clean it out. The condenser was froze over and the drain plug was clogged. The whole project took about one hour .
wow, thanks for the follow-up
Clay Kresno I had to do the same and it worked. Thank god. I wonder how often we will have to do this though
Hi clay, could you please guide how to achieve it ? Mine still stuck on 40F . .
Model : RSA1RTSL1/XME
Did it keep working after that?
Yes. Earlier this year I noticed this happening again so I used the steps. About once a year regardless on if this issue occurs or not.
Can you explain to me how a 2 year old refrigerator still has the protective plastic on the SS? I kind of have to call BS on this video.
Procrastinated on taking it off. On hindsight, I should have removed it because I tried removing it now and it doesn’t come off easy.
I got the Samsung rh25h5611sr and it won't stop beeping and my fridge side don't light up at all when I unplug and reset it lights up any help u can offer me
+felipe lozano
I do not know why that happens.
This happened me,, I took out the display board, and held a hot soildering iron to the contact points in each corner. This resolved the issue.
Anthony, how to remove display board?
@@nonyabiz5427 1 small screw underneath, remove it, pull out display unit and then strip it down.
Thanks Anthony
Does it fry the speaker (soldering iron) or actually reset it?
Unplugged for 30 secs for 10 mins and still my freezer is NOT freezing. Its stuck at 45 degrees
One weird thing i did notice is that the red light on the Inverter was on when the compressor was running but whrn the compressor shuts off, the red inverter light turns off too. And i also notice that power freeze function isnt keeping the compressor on all the time, it shuts back off after a while.
Thanks, reset mine and now it’s working. Any idea what’s the issue?
No idea
Unplug for at least 30 minutes , not 30 seconds. Computer control panel will reset to prior to the problem occurrence date.
Biggest most expensive POS I've ever got! So many issues after looking at this. Wow.
Help me my fridge is not working
Things are not getting cooling
Thank you. Trying that now
Did it work?
AwkwardHamster yes it did 😃
I had to hold down power freeze and freezer for three seconds on my to get back to work.
+Rocky Lopez
thanks for sharing.
Power freeze I understand. What other button? What do you mean by “freezer button”?
I have the same one only the fridge side is not cooling , I tried unplugging it and no change, I a service call waiting
Trevor Whiting After they service your fridge, I would appreciate it if you can tell me what they had to do to fix it and how much it cost. Thanks.
I had to replace both the fridge side and the freezer side fans, easy to replace but not cheap, I bought entire fan assemblies so they were like $130 each
Thanks for the details.
Who did you get to repair the cooling - we have the same problem. Please resond, Roy & Doris Greer, roygreer2@gmail.com or phone (510) 523-9939
Ok I have the same issue with my Samsung RT63PBSL. I did try turning of for 1/2min as recommended here, no joy. Now I did speak to Samsung customer support & they recommended switching of the fridge for 1/2hr to 1 hour to reset it. The idea being to let the interior temperature rise to somehow reset the thermostat (my food...ahhhh), then switch back on. Will keep u all posted...
I got very upset with the current state of engineering & manufacturing practices, i.e. PLANNED OBSOLESCENCE. You know in the New York fire department they have an incandescent lamp that is 100 hundred years old and counting. Todays lamps are design by engineers who have to consciously withdraw operational life efficiency from the lamps they design. So much for capitalism being the best in terms of efficiency, I call BS(bad science).
They make great phones but their appliances are trash. Have a fridge, dryer, and washer and have had issues with all of them. Dont use OEM parts. Some after market parts are made better than OEM!