Why would the D.A. prosecute him? It's clear to anyone with common sense that this was a U Haul error. A rental car I drove to Las Vegas was ticketed for expired California tags. For some reason the vehicle wasn't towed. These rental car companies should be liable corporate negligence. After all corporations are people too!
They're legal fictions, you have to go after the man or woman who has ownership title. You can't sue a fictitious entity because everything is leased that's attached to the corporation, but you can be compensated by the man who holds title.
Because the court system is based on “sacrificing” people in any way possible. Have you ever wonder why the justice system is so upside down before you saw this? People need to wake up!!!
My daughter rented a U-Haul truck to move to another city two hours from the city she was living in. She and her friends loaded the truck, she drove to the new residence and had contractors help her unload and move everything in and she called it a day. At 9pm U-Haul phoned her and told her they needed their truck back in the city where she rented it. Her agreement had her returning it the next day but they insisted that wasn't true and would be charging her an additional rental fee and a late fee. Since she was planning on returning the next day anyway she hopped in the truck and drove it back that night just to get them off her back. That's one customer they will never see again and hopefully others because she shares the story.
@@rsxxboxfanatic Now you see why someone switched the plates...Someone else got fed up with their BS, and reported it stolen...Went to Uhaul, and switched the plates to continue using the truck free of charge...
As a former uhaul employee.....this happens ALL the time. Trucks, trailers, car haulers, etc get plates mixed up all the time. Uhaul dropped the ball on this and I hope that the customer gets compensated for it.
They did get compensated for this. The attorney settled out of court for about six figures. The company had to wake up and smell the cow manure, and whoever installed the licence plate did not do the job properly. I worked at rental car agency and when a car got the plates, I was told to install it on a particular vehicle. A stolen licence plate goes like this. A criminal would go to a dealership, an automobile dismantler, wrecking or salvage yard. Take the plate off the car, put it on a stolen car, and commit a crime. When they are finished with the car. They would abandon the car or take the licence plate off the car and throw them away in trash can only to be in the hands of a souvenir hunter.
@@frankdenardo8684 something similar happened to me but with a rental car. They called the rental car company, the actual office I got it from (thank god it was business hours) and whoever answered was chill and told them it’s super likely that it just had the wrong plates on it. They let me go. These cops just wanted to arrest someone and knew by looking at them that they couldn’t fight it. It sucks that he lost the job over this. I’ve been there. We had a whole new life set up, old historic house with a full attic, new car, and a trade job with a livable wage. We lost it all over stupid bull and the system just wouldn’t leave us alone. We didn’t commit a crime, we didn’t hurt anyone but they were sure we did for whatever reason. Probably because of how we look.
Thanks to KTNV for helping out. This type of predatory corporate behavior is overlooked all too often. How many other people have been taken to the cleaners every day by big and small corporations who condone such unethical unspoken policies and procedures.
I've heard other stories about rentals and false arrests. It's actually a major problem. But the way big corporations operate now is accuse/charge you now and you figure it out. They've gotten away with literally robbing people that way.
Just go buy your own car, or drive down to another state in your own vehicle. No need for rentals unless you have a job that doesn’t offer time off for these freak accidents. Then that’s on you and your life choices. You sign long contracts to rent cars, actually READ them first. 🤷♂️
@@runninreb9142 some people are just plain stupid with no empathy for others as maybe is Tom's reason's for the unreasonable comment. So many ppl use UHaul as we have I guess I will do more than my usual reading of contract, my walk around I'll will certainly add to my list the dang license plate on the contract does it match license plate on the dang truck. I hope the ppl that rented before these see's this because maybe UHaul told advantage of them also.
@Q A Wow, that's a lot more than the $3,500 they were offered. I'm going out and renting me a U-Haul. Gotta find one where the plates don't match the contract. 🤑 Fill it with stuff from a nearby dumpster.
@Q A And they only offered that because they got exposed. They actually sent the payment to collections on this poor guy. Complete psychopaths. Once they got exposed, THEN they cancelled the collections.
right? that seems huge- a forged signature on a legal document and not even the right person! i would say how do these companies slip out of stuff like this, but they have legal $$ and push poor people like this around
I’m moving soon. I will be checking all this information. I know it’s awful for all the horrible things you had to go through but you are helping other people to check all the information and I thank you for that !!
@@gmax341 Sounds more like you need a lawyer with you whenever you sign anything..."Make sure to add a clause that the rental company is liable, and automatically confesses to any crimes that may or may not have come before renting the truck..."
Penske is always cheaper than U-Haul for truck rentals, so you may want to consider using them. I've used both but will never in my life use U-Haul again after this... purely out of principle for how they acted from start to finish with these poor people. It's absolutely disgraceful.
How are you supposed to check on the registration of the vehicle you are renting? How do you know if the plate on the 26' FT truck you rented doesn't belong on a van? The vast majority of U-Haul vehicles are registered in Arizona.
On top of the guys being arrested, she loses her mother's ashes?! That is heartbreaking! There is no way to compensate someone for something like that. I hope they at least got enough money to have a fresh start and forget about this entire mess! Thanks for sharing this- I'm sure all of us will be thoroughly checking any vehicle we rent from now on.
@@TL.... I bet you a European guy or white just from your comment? i could be wrong?but i bet my last buck im right?Just because how majority of the people think is like you did with your comment.People keep ashes when they want to be close to a very loved and missed person(great 👍 dad,loving mom🌷)so what morbid and strange about that?🤔 You people lived in a cave so long you forgot about the warmth of nature..
Imagine being so disorganized a local radio station has to tell you you’re wrongfully billing a couple you just got arrested along with some stuff stolen xD omg
They should have got millions and law enforcement needs to start holding these rental companies accountable as way too much of this kind of stuff is happening lately.
I will never rent from U-Haul Again... My story didn't end as poorly as this but did cause me a lot of time to sort out. I rented a truck, drove it less than 25 miles and returned it, when I got to the person to return it he said to leave the key in it... So I did. Well another customer took the truck (I guess the wrong truck) for 3 days and I got a charge on my card several days later for near 800 bucks. Took 4-5 hours on the phone to sort it out... and I don't think I would have, had I not kept calling back to talk to someone who could do something about it. Of course the reimbursement takes 3-5 business days... in that time I got ANOTHER charge... for tolls this time... The person who took the truck and used it for 3 days... racked up nearly 200 bucks in tolls. So I had to repeat the process to get that money back. I cant recall the lady who helped me, but she offered a discount code or something (Icant recall the exact offer) to me as a courtesy, I told her thank you for all your help, but I will never rent from your company again after this.
That's that game UHAUL plays. Once they get your credit card, they take as much money as they can get away with. I haven't gone to UHAUL in 7 years, and I'm still not going back.
@@DJJonPattrsn22 to be honest the lady I finally got a hold of, after hours of useless idiots on the phone, was a real nice lady and she did everything she could to make it right. I can't fault her as she did a great job. Uhaul on the other hand can suck it.
Yes I am a living testimony of Mr. Josh Mr. Josh has changed my financial status for the best. all thanks to my aunty who introduced me to her last year
“It’s not our practice to offer comment on legal cases” Well, it’s obviously not your practice to check your vehicles or follow your own procedure, now is it?
This report is bogus in blaming Uhaul for the problem. These people were victims of a thief who stole a truck and swapped out the plate. They also caused their problem by not having their rental contract on hand to show proof that they had rented the truck. Also the police could have contacted Uhaul to verify the claim that the couple were in legal possession of the truck. People want to blame a company instead of taking responsibility.
@@paulmiller5312 BUT, it's U-Hauls RESPONSIBILITY to NOTICE IT, INSTEAD of calling it in STOLEN...The customer that rented the "stolen truck", is the LAST ONE responsible!! So, YES; IT IS U-HAULS FAULT!!!
@@brentfarvors192 It's not Uhauls responsibility. It is the renters responsibility to keep their contract on them to show that they are in legal possession of the rental. When Uhaul reports a vehicle stolen. They give the license plate number to the police. This thief swapped the license plates. There are a lot of details left out of this report. Why was the license plate ran by the police? What was the driver doing when the police did this? Police don't just run license plates for fun. And dealers don't check the plates on the trucks either. This is done on a deeper inspection level than a truck return. Why didn't the police contact Uhaul since the customer was claiming to be in legal possession? Was he in legal possession? At .99 cents a mile. Taking a truck from St. George to Vegas on a round trip is expensive. And this guy claimed to not have money. I suspect that he did a local, one day rental in St. George claiming he wasn't going very far. Then just kept the truck.
@@paulmiller5312 He HAD the contract with him, idiot!!! I SWEAR, listening comprehension is not what it used to be!!! He SHOWED THEM the contract!!! They DON'T CARE, because the plates were STOLEN...It's Uhaul's responsibility to NOT rent out trucks with STOLEN/SWITCHED plates!!! SAME as it is for YOU or ME!! It's my responsibility to make sure anything I sell is not stolen...
It really hurts when you rent from Hertz. Arrested, thrown in jail and have to prove your innocence because some clerk screwed up. It happens way to often and there a lot of lawsuits in the works against Hertz as a result. See U Tube for more "Arrested While Driving Hertz"
@@Justin-cn9hq You can load your belongings into grocery carts and walk to wherever you need to relocate to. I find that stolen grocery carts work well, because you can just dump them wherever when you are done. If you need help, a good insider tip is to manipulate nice old ladies into doing the lion's share of the manual labor. Old ladies are desperate for attention and would prefer indentured servitude to another lonely day spent watching reruns of Pimp My Ride. Post menopausal women are all good targets, and if they aren't too too old then they might want to get hot and heavy in their bedrooms which are always nice especially because they usually have high thread count linens. The real jackpot is if they aren't too ugly and if you aren't ugly then these are ripe conditions for a mediocre old lady actually paying YOU for sensual favors - and that's on top of them hauling your stuff across town or across states/regions in ratched old stolen grocery carts. Hope these alternatives are helpful!
I had a similar thing happen a few years ago. We rented a car to take my daughter and her friends to a concert. On the way home, we were pulled over for expired plates. Fortunately, the cops did not write a ticket. The car rental company apologized but I learned to beware of this going forward.
They were just gonna say “Sorry for being negligent, here’s $3K, we good?” Oh no no no no, sir, I would have sued the heck out of U-Haul. And the audacity to send them to collections, lose Sarah’s mother’s ashes, and basically expose her information to criminals? The audacity. The nerve of them. I most definitely will move my stuff in a wheelbarrow than use u-haul.
@@MichaelClark-uw7ex you ever heard of Ryder two men and a truck a friend with a truck any of those cross your mind when did they stop teaching critical thinking
These people are crazy, charging them after the vehicle was confiscated. I guess they want another law suit because their messing with their credit now.
Poor kids. Hope life gets better for them. This was a really crappy deal. I hope they got a good chunk of money. Thank you to the attorney that took their case.
Once again "Stupid Police" could have prevented this entire situation if they only been reasonable after learning the stolen plate was the fault of U-Haul and not the driver/renter of the truck
I hope they got a lot of money that's ridiculous and then they tried to charge him for the overtime because it was impounded because of their mistake they're terrible
That's a drop in the bucket to what they should have received, terrible lawyer, he should be disbarred. The lady in Alabama that was charged with shopping and arrested, was released after the internal store camera showed she didn’t shoplift was awarded 2.1 million dollars. After all this couple went through and the lawyer only gets them $176,000.
My goodness. Could U-Haul have been more negligent and incompetent?! I don’t think so. Add to that, forging the guy’s signature is criminal. And that collection attempt was just icing on the cake. SMH.
This is disgusting that they can get away with this and the DA would even waste everyone's time with charging him!! Then the Haul company would try and use scare tactics to extort $900 from them!!
Its easy to say never plead guilty when you're innocent, when you're sitting at home, comfortable, chilling out. But when you're told the DAs coming at you for 10+ years, or you can plead guilty and do 2yrs....you're facing losing your job, your home, losing your kids, and possibly losing your life in a jail cell, things are quite different.
It happened to me in phx. The truck died and I called for the roadside assistance. They said "Hey that truck is stolen!" When the repair guy came to jump the truck. Lol he got all tuff and told me I can't get my apartment out of the back of the truck... We both called the cops. My dad's a cop here in phx so it all ended well. Thank God.
Without the assistance of the lawyer, these people would not have had their case resolved relatively easily, ie they would probably still be fighting to put an end to the harassment of the collection agency. The "little guy" too often faces an endless battle with police and corporate America. And a paltry offer of $3500 after subjecting this couple to prolonged intimidation is ludicrous.
My husband rented a trailer from them once and returned it the next day to the same location. Two months later they charged his card for the same amount at a location 5 states away. He called them and asked them to take it off and they said no, you’re liable for the charge. He explained everything to him, we’ve never even been to that state lol, and they pretty much told him to gfy. He put a stop payment on the charge at the bank and then they banned him from renting at any Uhaul for life 😂 I see they are terrible at everything to do with the business. At least we didn’t get arrested and lose all the important stuff we owned. I feel so bad for her especially, her mothers ashes are gone now
I got banned for life by Ryder for hitting a gas station awning that was too low. Destroyed both the gas station and the truck but I got out just before it came down. My insurance company claimed the awning was compromised by rust in the poles and won. But I still got banned.
I irritate the places I rent trucks or other equipment from, because I refuse to "take their word for it" on the pre-rental and return inspections. Whether it is UHaul, Ryder, Penske, Bobcat, or the local home and garden center for a rototiller. Pre-rental inspection done by ME, and if they are lazy enough to let me do the post-rental inspection alone, then I do that also.
I would have never thought to check the license plates. I would certainly be hesitant to ever use U-Haul after this. I cannot believe they are still harassing these innocent people. How absolutely horrible.
I never checked either back in my younger days. But I did as I got older, mainly because many companies like this have slim pickings when they hire new people. Many of which look on the shady side. Let's put it like this, if they have my credit card in their hand I don't let that card out of my sight ok. Some managers are crooked too!
When I was young and mostly living on the road I worked for a car rental company for a few months just cleaning cars when they were returned. It was pretty common for cars to turn up with missing or swapped plates as well as finding paraphernalia, drugs, drug residue, spent shell casings and sometimes a loaded gun or live ammo. All things that could get someone wrongfully arrested. When I rent any vehicle I look it over good before accepting it. I make sure all the numbers on my contract and registration match the make and model, VIN and plates. I look it over for damage, make sure all the lights work properly and inspect the insides and all compartments carefully for any signs of it being used for transporting contraband including under the seats and popping the rear seat out to inspect under it.
This is what Hertz was doing to their customers. Instead of checking the GPS on their own rental cars and showing that they were sitting on the lot they reported their own customers as having stolen the cars! Perhaps hundreds of victims of this idiot corporation. U-Haul is much the same. The record keeping is crap and I've dealt with the employees at their stores. Rude and unprofessional.
In Texas, an employee that rented the vehicle has to file an affidavit in person at the police department. That employee has to list everyone in their household and swear out that they were not involved with the theft. It's very annoying and easier to just get it repo'd. I worked in car rental for over 5 years and only had to do it once. I had customers call and say, hey your car is going to be here in Louisiana, etc. when they hadn't rented for a one way. The smart thing to do is to work with other rental companies to get your car back. Sometimes we asked them to drive our car one way to pick up one of their cars. Hertz are asses.
Sounds like an inside job and someone called about it and took the contents out of the truck. U Haul is doing a bad job by not inspecting their vehicles coming in to make sure everything matches up.
The police probably had a automatic plate reader and they is how they knew the plate was stolen. Regardless, showing the police a valid rental agreement should have solved the problem however, these people look like meth heads. I wonder if they have priors / warrants ?
@@triciac1019 If the GF is working for a franchised real estate company, there is no way they are going to allow purple hair. As for the rental, all they need to do is show the officer the VALID rental agreement. I'm betting they rented this in someone else's name hence the jail time.
I've rented several u-hauls before and I have always been advised to do a walk around to check for damage before driving off with it. I take the opportunity to also check the plates and the VIN.
If U-Haul is watching - I know which company I will NEVER rent a vehicle from for the rest of my life. This would have been so easy to fix, but they chose the hard route. I'll be sure to relate this story should anyone I know want to rent a truck for anything.
Something tells me there is probably more to this story but if not, hope they win lawsuit. Few years ago, my co worker got pulled over for speeding. She got a verbal warning but still got issued a no insurance citation in our company vehicle, whom didn’t even bother to put the renewal paper in the van. Thankfully she got the it cleared up in traffic court.
No. The company tried to first spin it as that these people were keeping the vehicles longer than the rental agreement, and thus calling it stolen. This is not the case. There was one gentleman arrested, who showed the police report, and it was reported stolen 5 months before his altercation with police. I say altercation, because the police let the man go, knowing it was not a vehicle stolen by him. So, those were some of the rare "Good Cops".
@@Coats2112 he could’ve declared against the charges and sued the department. He had no legal leg to stand on and police did what they had to. You don’t like it? Go file a complaint, so they can toss it in the trash the second you’re done. 😈😂🤷♂️
Having recently moved from Utah to Kansas I deliberately avoided renting a cargo van as the prices quoted were ridiculous. I determined that it was cheaper for me to just give away $1400 worth of furniture and pack what I could into my car.
Another common scam is to steal the plates off of your vehicle and replace it with the tags previously stolen from another vehicle that they have been using for a while. You may want to occasionally glance at your license plate to make sure it’s still what you were expecting. This happened to a friend publicly parked in front of a pet store.
@@rustinstardust2094 stickers are easy and fast to remove cig lighter to warm it up and remove adhesives .... glue gets hot though so don’t burn ya finger.... also why people cut/ slice the stickers so you can’t remove as a whole
They stopped collections but what about the damage already done from collections? They don't just wipe it clean, did they sue? Or what happened with that?
Great point, like potential of being denied loans, a lease or rental for home/apt, favorable insurance rates, even employment opportunities, which would be considered potential/expected sales revenue if he was a corporation...as they do! Totally FCKD
I'm glad that the attorney took the case. As most attorneys just stick to cases that they're use to and can easily defend. These companies employ individuals that don't do their job properly, yet they take no real action when it comes to customers having to suffer from their incompetencem
It is scary to rent anything nowasadays . Hertz has plenty of lawsuits against them for false stolen vehicles by customers that had valid rental agreements .
This happened to me. Only on my car. The short story is, someone stole a 76 Buick . They took the tag off the Buick. Found my car , took my tag. Replaced my tag with the Buicks' . The cops ran my tag first. I was arrested. This was 4 days before Thanksgiving 1976. I was released on my own recognizance. Thanksgiving morning I get a call. The police recovered the Buick and my tag. I was welcome to get the tag back, if i went to the police station to get it. I still had a court date and had to show up to be acquitted. Unreal, but true story. Moral of the story. Damned if i know.
Wrong in so many ways, including this initially being prosecuted. The Henderson Police and the DA should be jailed for forcing him plead no contest. What is this? Extortion? He did absolutely nothing wrong. As far as that $3,500 initial settlement, I hope his lawyer was able to have three zeros added to that. The same they should get from the police and the Clark County DA. I think some at U-Haul should be prosecuted for how they mishandled things, but I doubt that will ever happen. With U-Haul, "U-Haul" stands for "YOU being HAULED to jail."
@@Hephzibahh A no contest plea is the same as admitting guilt. I feel he shouldn't have done that. There had to be pressure, even though the charges were eventually dropped.
Sarah is my sister and the ashes were our mother. She has received nothing for any of this. The settlement they are mentioning was just nicks for the arrest and jail time. That's it. And that was not much.
This was good information because I'm moving in the next couple of weeks and before I leave that store I'll make sure those tags are correct and match my contact.
This breaks my heart and frightens me! So thankful for the lawyer and news to help them 🙏♥️💕 I hope his previous employer will see this and realize he should’ve lost his job. And if that doesn’t happen I hope some other employer sees what a humble heart and determination he has to get a job. God bless the both of them.
This reminds me of how I got let go from a job at large chain grocery store. A driver hitched up and hauled off the wrong trailer from our dock thus moving 3000 frozen turkeys instead of an empty trailer to a wrong destination. Somehow I got blamed for it as a grocery bagger. I actually got fired for walking out of an inquiry meeting featuring management and union with law enforcement on speed dial. I had a college final exam in the next time slot.
Absolutely atrocious that you were blamed. I guess the next lowest on the corporate ladder was away that day, so you became the target. What's the point of having management positions if managers aren't held responsible for errors, but you are? And what's with the union? Doesn't it defy logic that as a bagger, you weren't outside directing trailer hook-ups? Your situation is unbelievable and absolutely appalling. I hope your exam went ok, and that you were able to land a better job. It's in such extreme situations that I really wish I had pursued a law degree, as I would have focused on people who experienced injustices like you suffered.
Great!! First Hertz getting people arrested for Hertz's negligence and now U-Haul doing similar stupid stuff. This is laziness by the employees and negligence by the companies. And they only offered a settlement of $3,500 and apparently threw away the contents of the truck? SHAMEFUL!! And the woman's mother's cremated remains are lost forever? That is severely messed up!! What happened to accountability?
I recently rented a Uhaul truck and took complete video of the truck including the plate before we left the Uhaul lot. To protect myself. Including the inside of truck.
Arrests stay on your background check for future employers to see, even if dismissed. They will lie and say they don't, but background check yourself and there it is!
If I understand this correctly, the charges were NOT "Dismissed" rather he has a CONVICTION (pled "No Contest") on his record for something he DID NOT DO!
That's just crazy with these stuff happening. I have rented cars and U-Hauls in the past without thinking anything. Now, I'll be so paranoid that I may be renting a stolen car. The company should be held liable for anyone who is a victim of this.
From personal experience, U-Haul has gone so far into the gutter and they take no responsibility. The U-Haul employees DON'T check their vehicles. They make the customer do the inspection. My last experience they detained me an hour at rental time and I returned 15 minutes before closing (I would've been earlier if they hadn't detained me at rental time....that was a scheduled appt I must add.,). Fifteen minutes before closing and they refused to check me out. They pointed to a website sign on the exterior of the building and locked the doors and left me alone in the dark in a highly dangerous part of town. Their website wasn't working, my phone battery was dying and the 800 phone # had an hour wait. The mgr of that store SHOULD BE FIRED!
For about a year and a half the place I worked at rented UHaul trucks and equipment. The regional office started to HATE when I would call, because every time there was an equipment defect, I let them know. If it was safety equipment, I put in a repair ticket, even for a single marker light. I would check tire tread depth, fluid levels, seat belt wear, fluid leaks, glass cracks, emissions inspection stickers, and make sure that plates matched the paperwork. When someone rented a truck, I would do the pre-rental inspection WITH them, noting all existing damage and deficiencies down to shallow scratches. The traveling repair techs told me they got paid time AND mileage, so they didn't care how many calls I made. But the suits hated me. Oddly enough, we stopped renting UHaul equipment after that year and a half.
I ended up leaving the rental truck, took the keys and drove home. I returned at opening the next day and raised Hell for an hour and all customers in line heard every word.
I really don’t understand why you’d plead no contest to something you clearly didn’t do just to “go to work”. My guy, you’re gonna lose your job if you don’t at least try to prove your innocence.
the fact that cops arrested and charged them for having Uhaul truck with wrong plates... a simple phone call to Uhaul and impounding of the truck would have done the trick. I'd be sueing all parties involved in this matter. they in mud and stuck these jackhole just almost put them 6 feet down
Something similar happened to an older man I know here in California. He bought a used uhaul from the dealership. The person who sold it didn't have corporate permission who then reported it stolen. He got a felony stop which involves getting slammed to the ground. And a free night in jail.
U-Haul needs to get their crap together. I recently rented a u-haul and was directed to the wrong location to pick the u-haul up.... 2 hours away from the "right" location.
The police dropped the ball as well. I had a similar situation happened to me one national car rental Reddit me a stolen car but when the police pulled me over and handcuffed me I didn’t even make it to the precinct before they realized the date the car was stolen and the date I rented the car being the car was reported stolen and the whole thing wasn’t adding up so they let me go right then and there. How it made it to criminal court is beyond my imagination! that is sloppy police work I would’ve sued the police department and that county As well as U-Haul.
It’s sad that they don’t understand how this should’ve been handled. One, he should’ve taken it to court and never pleaded no contest. Two, they could bring very large lawsuits against U-Haul and the District Attorney’s Office. They can also bring a suit against the towing company that stored the vehicle for the loss of their goods. The liability associated with this whole scenario could keep their entire family set for life. Not to mention that they could also pursue fraud charges for her signature being forged on a legal document, and potentially have a secondary lawsuit against the storage company for the loss of the financial records that compromise their personal financial data.
This report is bogus in blaming Uhaul for the problem. These people were victims of a thief who stole a truck and swapped out the plate. They also caused their problem by not having their rental contract on hand to show proof that they had rented the truck. Also the police could have contacted Uhaul to verify the claim that the couple were in legal possession of the truck. People want to blame a company instead of taking responsibility.
Complete incompetence by U-Haul. The kid got bad advise on his plea. I wonder if they furnished him a lawyer, he wasn't employed yet. Their missing possessions should also be returned or compensated.
Happened to me also 5 years ago. This is mostly a pretty regular thing with you haul. It was one of the most embarrassing moments in life being held down flat on my stomach and handcuffed over the u haul that I rented legally and payed for.
My daughter and her husband rented a U-Haul to move house. They stopped at my house to get me to follow them to the return location. The U-haul wouldn't restart. We tried the usual things to get it going again without success. They called U-Haul to explain the situation. U-Haul sent a wrecker to pick up the truck. Her husband signed the paperwork the wrecker driver had from U-Haul and assumed all was well. About 5 months later, they were pulled over for speeding (in a local speed trap). After running her husband's name, it returned with a grand theft warrant. U-Haul reported the truck stolen. He was arrested. This left my daughter and her newborn stranded on the side of the road in the middle of winter. We picked them up and drove the car back home. I remembered the tow company that picked up the truck and contacted them. They faxed me their info, including the U-Haul employee who signed the truck's return. My daughter and I took the original paperwork to a different U-Haul location and had them search for the truck. It was currently rented out. So my son-in-law was sitting in jail for a truck he didn't steal while some unsuspecting person was driving a "stolen" truck. It took months to get it all cleared up and they never received anything remotely resembling an apology.
This doesn't make a lot of sense. If there is a warrant out for your dad's arrest for 5 months...why did they only find him on a traffic stop? U-Haul clearly had his address and info. How was the grand theft warrant not exercised prior??
This is what happens when a CEO and board of directors decide to lay off most of their employees in favor of fully automated processes with basically no human oversite. It's all about the money. Joe Shoen president, chairman, and chief executive officer of AMERCO, the holding company of U-Haul International. Net worth: 3.8 billion USD (2022) Forbes
AND their employees are blaming it on corporate decisions related to Covid...as of May 2022. Yet their employees don't mask and take breaks for the roach coach that pulls into the lot at 9p a.m. leaving customers hanging. (Why my rental p/u delayed me an hour).
These types of situations are idiotic. If you rent a vehicle you should be indemnified from any vehicle citations - those should automatically go to the company...obviously with the exceptions of reckless driving. That being said, if these people got a settlement then they shouldn't have been talking to the media, they could lose the settlement.
considering the lawyer was also talking to the media, I would hope he made sure he went over the settlement and confirmed with them what could be said before participating in it.
Yeah, pretty sure the attorney closely watched what they said to the media. And in contrary to your statement I think it's very important that they speak to everybody within the boundaries of their settlement so other people know how to not become entangled in such a mess. I now know to check the contract against the license plate on a Uhaul and also to make sure it is not past an inspection or registration due date.
They Copied Over Her Signature To The Settlement! Go Watch Again When She Was Asked Did She Sign The Settlement & Sarah Said No She Didn't! That's When They, U-Haul Sent It To Arbitration For The 3,500 Dollars!
@@bunkyc88 you are correct!!! BUT that was also the first settlement for 3500 dollars that they refused because of the signature..... there is another settlement that is being talked about not the 3500 settlement.
If a company is already offering a settlement to settle out of court, get an attorney, im aure their pockets are alot deeper than what they are offering
If a corporation screws you like this, you need to first publicize the screw up as widely as possible (social media, local and national news, etc.) and then file suit. The bad publicity will get the corporation's attention and a good lawyer will get you paid for ALL of your damages. DO NOT SIGN ANY RELEASE UNTIL YOU HAVE A BIG FAT CHECK THAT HAS CLEARED IN YOUR ACCOUNT.
Uhaul has a pretty good grasp on the moving business. Other truck companies don't have nearly the inventory of trucks they do. Plus they have so many locations. A little competition would probably keep them right.
Two weeks ago my husband rented an enclosed 10 ft trailer from UHAUL. Scheduled for 10am pickup. The store didn't open until 12pm, so upon opening, they noticed a missing trailer, looked at video from the early morning, and even though the tag was seen and the reservation was valid, they reported it stolen. We were able to rectify the issue before my husband got pulled over, but imagine if we had not. They are jot connected the way you think. They do not cross reference reservations from online or competing stores. It is an issue that should definitely be looked at. I'll try a different moving truck company in the future. Too much threat of wrongful conviction for theft.
as someone who has worked at uhaul before, you do realize they have to complete a process to actually rent the trailer to you right? Having a reservation does not mean you can just drive to the store, take something, and leave, lol. You have to actually give your information and allow them to process a payment first, otherwise yes, it is 100% theft.
Why would the D.A. prosecute him? It's clear to anyone with common sense that this was a U Haul error. A rental car I drove to Las Vegas was ticketed for expired California tags. For some reason the vehicle wasn't towed. These rental car companies should be liable corporate negligence. After all corporations are people too!
Because he’s poor and looks like a druggie. It’s an easy win unless that lawyer he has is good.
@@Robocline exactly.
He clearly couldn't afford a lawyer or take time anyway from work to go to trial.
This DA took advantage and scored an easy win.
They're legal fictions, you have to go after the man or woman who has ownership title. You can't sue a fictitious entity because everything is leased that's attached to the corporation, but you can be compensated by the man who holds title.
Because the court system is based on “sacrificing” people in any way possible. Have you ever wonder why the justice system is so upside down before you saw this? People need to wake up!!!
Hi, there, I heard corporations were controlled by fat cats.
Remember, when companies do these illegal acts it's a civil crime; however, when you do it, it's criminal. Double standards are fun kids
Yeah, the court declared corporations as people. They should be charged like people.
Is it fun bn a chick?
@@miltonhart499 I'll believe corporations are people when Texas excutes one. --- Author unknown to me
Those COPS KNEW THEY DIDN'T STEAL IT!!!
THEY HAD AN ARREST, THAT'S ALL THAT MATTERED💯💯💯
Spot on
Corporate accountability is as pathetic as politician accountability.
My daughter rented a U-Haul truck to move to another city two hours from the city she was living in. She and her friends loaded the truck, she drove to the new residence and had contractors help her unload and move everything in and she called it a day. At 9pm U-Haul phoned her and told her they needed their truck back in the city where she rented it. Her agreement had her returning it the next day but they insisted that wasn't true and would be charging her an additional rental fee and a late fee. Since she was planning on returning the next day anyway she hopped in the truck and drove it back that night just to get them off her back. That's one customer they will never see again and hopefully others because she shares the story.
Kinda similar situation with my mom and uhaul years ago. They tried that double billing with her and she wasn't going to let it happen
Never had problem with u hauls, then again never rented for a long time. Usually short moves.
@@rsxxboxfanatic Now you see why someone switched the plates...Someone else got fed up with their BS, and reported it stolen...Went to Uhaul, and switched the plates to continue using the truck free of charge...
@@imeldomarcos4126 It's really a "crap shoot" with all of them...Renter beware!! Check EVERYTHING, and get it on VIDEO!!!
@@ragepie292 READ. The truck wasn't due back until the next day. She drove it back that night because they called her at 9pm to return it
U-haul is directly responsible
As a former uhaul employee.....this happens ALL the time. Trucks, trailers, car haulers, etc get plates mixed up all the time. Uhaul dropped the ball on this and I hope that the customer gets compensated for it.
@Bully Maguire as a present human with a job at uhaul.. :eyes:
@@DeadonArrivalband e yes?
@@scottd7222 👀
They did get compensated for this. The attorney settled out of court for about six figures. The company had to wake up and smell the cow manure, and whoever installed the licence plate did not do the job properly. I worked at rental car agency and when a car got the plates, I was told to install it on a particular vehicle. A stolen licence plate goes like this. A criminal would go to a dealership, an automobile dismantler, wrecking or salvage yard. Take the plate off the car, put it on a stolen car, and commit a crime. When they are finished with the car. They would abandon the car or take the licence plate off the car and throw them away in trash can only to be in the hands of a souvenir hunter.
@@frankdenardo8684 something similar happened to me but with a rental car. They called the rental car company, the actual office I got it from (thank god it was business hours) and whoever answered was chill and told them it’s super likely that it just had the wrong plates on it. They let me go.
These cops just wanted to arrest someone and knew by looking at them that they couldn’t fight it. It sucks that he lost the job over this. I’ve been there. We had a whole new life set up, old historic house with a full attic, new car, and a trade job with a livable wage. We lost it all over stupid bull and the system just wouldn’t leave us alone. We didn’t commit a crime, we didn’t hurt anyone but they were sure we did for whatever reason. Probably because of how we look.
Thanks to KTNV for helping out. This type of predatory corporate behavior is overlooked all too often. How many other people have been taken to the cleaners every day by big and small corporations who condone such unethical unspoken policies and procedures.
Easy to sweep under the rug if you don't have money
And thanks to that attorney for taking the case.
Preach
Saw a similar situation today on the same company via TH-cam.
That's the way of the world these days. EVERYTHING is a scam...
I've heard other stories about rentals and false arrests. It's actually a major problem. But the way big corporations operate now is accuse/charge you now and you figure it out. They've gotten away with literally robbing people that way.
Hertz. Many instances. And they are finally 'fessing up.
And police are in on it. They just “happened to run the plates”
Just go buy your own car, or drive down to another state in your own vehicle. No need for rentals unless you have a job that doesn’t offer time off for these freak accidents. Then that’s on you and your life choices. You sign long contracts to rent cars, actually READ them first. 🤷♂️
@@tombrady6596 Huh? You're suggesting that someone buy a truck just to move? Then what?
@@runninreb9142 some people are just plain stupid with no empathy for others as maybe is Tom's reason's for the unreasonable comment. So many ppl use UHaul as we have I guess I will do more than my usual reading of contract, my walk around I'll will certainly add to my list the dang license plate on the contract does it match license plate on the dang truck. I hope the ppl that rented before these see's this because maybe UHaul told advantage of them also.
No question, U-Haul failed to follow procedures regarding their equipment, and they profited from this obvious error. They should be sued.
Good job helping those kids out. They obviously did nothing wrong and got shafted by U Haul. I hope they got a very big settlement.
@Q A And it will all go towards a meth party.
@Q A Wow, that's a lot more than the $3,500 they were offered. I'm going out and renting me a U-Haul. Gotta find one where the plates don't match the contract. 🤑 Fill it with stuff from a nearby dumpster.
Hopefully all that "extra" money lying around wasnt the cause of another relapse
KIDS ??? 😂 LOL 😂
@Q A And they only offered that because they got exposed. They actually sent the payment to collections on this poor guy. Complete psychopaths. Once they got exposed, THEN they cancelled the collections.
So they basically screwed up, forged a document, etc. And they're still in business?? Someone needs to face justice.
right? that seems huge- a forged signature on a legal document and not even the right person! i would say how do these companies slip out of stuff like this, but they have legal $$ and push poor people like this around
For that she should’ve sued because that’s a felony . This is why they want to do settlements to avoid court .
This is freaking horrifying. This lawyer is so amazing. Kind humans is what the world's about. Beautiful
It primarily isn't out of kindness. That lawyer saw an easy money making case for both him and the couple $$$
I’m moving soon. I will be checking all this information. I know it’s awful for all the horrible things you had to go through but you are helping other people to check all the information and I thank you for that !!
Absolutely. Don’t be shy to ask questions and look your rental over before leaving the place of business.
@@gmax341 Sounds more like you need a lawyer with you whenever you sign anything..."Make sure to add a clause that the rental company is liable, and automatically confesses to any crimes that may or may not have come before renting the truck..."
Penske is always cheaper than U-Haul for truck rentals, so you may want to consider using them. I've used both but will never in my life use U-Haul again after this... purely out of principle for how they acted from start to finish with these poor people. It's absolutely disgraceful.
@@ForeverConsciousResearch Not true! I just checked and my rental from U-Haul is $1500 less than Penske.
How are you supposed to check on the registration of the vehicle you are renting? How do you know if the plate on the 26' FT truck you rented doesn't belong on a van? The vast majority of U-Haul vehicles are registered in Arizona.
On top of the guys being arrested, she loses her mother's ashes?! That is heartbreaking! There is no way to compensate someone for something like that. I hope they at least got enough money to have a fresh start and forget about this entire mess! Thanks for sharing this- I'm sure all of us will be thoroughly checking any vehicle we rent from now on.
dead ashes have a value of zero
@@jerryeinstandig7996 symathitic value
why do people want to keep ashes
seems morbid, like when people take photos at funerals of the open casket
creepy
@@doomguy2532 spell check ?
@@TL.... I bet you a European guy or white just from your comment? i could be wrong?but i bet my last buck im right?Just because how majority of the people think is like you did with your comment.People keep ashes when they want to be close to a very loved and missed person(great 👍 dad,loving mom🌷)so what morbid and strange about that?🤔 You people lived in a cave so long you forgot about the warmth of nature..
Imagine being so disorganized a local radio station has to tell you you’re wrongfully billing a couple you just got arrested along with some stuff stolen xD omg
They should have got millions and law enforcement needs to start holding these rental companies accountable as way too much of this kind of stuff is happening lately.
it's not law enforcements fault smh
@@Hephzibahh What do you believe should happen?
millions really dickhead?
Millions? WTH are you smoking?
@@bokesnmokes he's probably smoking that plant that went missing
I will never rent from U-Haul Again... My story didn't end as poorly as this but did cause me a lot of time to sort out. I rented a truck, drove it less than 25 miles and returned it, when I got to the person to return it he said to leave the key in it... So I did. Well another customer took the truck (I guess the wrong truck) for 3 days and I got a charge on my card several days later for near 800 bucks. Took 4-5 hours on the phone to sort it out... and I don't think I would have, had I not kept calling back to talk to someone who could do something about it. Of course the reimbursement takes 3-5 business days... in that time I got ANOTHER charge... for tolls this time... The person who took the truck and used it for 3 days... racked up nearly 200 bucks in tolls. So I had to repeat the process to get that money back. I cant recall the lady who helped me, but she offered a discount code or something (Icant recall the exact offer) to me as a courtesy, I told her thank you for all your help, but I will never rent from your company again after this.
That's that game UHAUL plays. Once they get your credit card, they take as much money as they can get away with. I haven't gone to UHAUL in 7 years, and I'm still not going back.
All that bullsh*t and all they offer you is a discount?!
That's insulting & offensive actually!
@@DJJonPattrsn22 to be honest the lady I finally got a hold of, after hours of useless idiots on the phone, was a real nice lady and she did everything she could to make it right. I can't fault her as she did a great job. Uhaul on the other hand can suck it.
Wtf you should sue
@@Shineynsparkles I got the money back so didn't need to sue. Even if I didn't, litigating would cost more money and time than I'd get in return.
You're right, there are importance of multiple stream of income, unfortunately having a job don't mean financial freedom or security
So true, so difficult coming up on what to invest in... any idea?
Speaking of being successful. I know I am blessed if not I won't have met someone who's as spectacular as Josh.
I must say crypto is the future and the way Investment is the only concept that separate the rich from the poor
Yes I am a living testimony of Mr. Josh
Mr. Josh has changed my financial status for the best. all thanks to my aunty who introduced me to her last year
I have also expirence his great work he's good in trading
“It’s not our practice to offer comment on legal cases”
Well, it’s obviously not your practice to check your vehicles or follow your own procedure, now is it?
It's a great racket if you can land it; Rental company blames Police; Police blame rental company; WE PAY. Noting get's fixed, or changed...
This report is bogus in blaming Uhaul for the problem. These people were victims of a thief who stole a truck and swapped out the plate. They also caused their problem by not having their rental contract on hand to show proof that they had rented the truck. Also the police could have contacted Uhaul to verify the claim that the couple were in legal possession of the truck. People want to blame a company instead of taking responsibility.
@@paulmiller5312 BUT, it's U-Hauls RESPONSIBILITY to NOTICE IT, INSTEAD of calling it in STOLEN...The customer that rented the "stolen truck", is the LAST ONE responsible!! So, YES; IT IS U-HAULS FAULT!!!
@@brentfarvors192 It's not Uhauls responsibility. It is the renters responsibility to keep their contract on them to show that they are in legal possession of the rental. When Uhaul reports a vehicle stolen. They give the license plate number to the police. This thief swapped the license plates. There are a lot of details left out of this report. Why was the license plate ran by the police? What was the driver doing when the police did this? Police don't just run license plates for fun. And dealers don't check the plates on the trucks either. This is done on a deeper inspection level than a truck return. Why didn't the police contact Uhaul since the customer was claiming to be in legal possession? Was he in legal possession? At .99 cents a mile. Taking a truck from St. George to Vegas on a round trip is expensive. And this guy claimed to not have money. I suspect that he did a local, one day rental in St. George claiming he wasn't going very far. Then just kept the truck.
@@paulmiller5312 He HAD the contract with him, idiot!!! I SWEAR, listening comprehension is not what it used to be!!! He SHOWED THEM the contract!!! They DON'T CARE, because the plates were STOLEN...It's Uhaul's responsibility to NOT rent out trucks with STOLEN/SWITCHED plates!!! SAME as it is for YOU or ME!! It's my responsibility to make sure anything I sell is not stolen...
The fact that people are still doing business with U-Haul and Hertz, amazes me. This story has been unfolding for almost 3 years.
Not many options. Sucks, but it's true.
It really hurts when you rent from Hertz. Arrested, thrown in jail and have to prove your innocence because some clerk screwed up. It happens way to often and there a lot of lawsuits in the works against Hertz as a result. See U Tube for more "Arrested While Driving Hertz"
You tell us what alternatives there are? I'll wait.
@@Justin-cn9hq Hertz2Haul
@@Justin-cn9hq You can load your belongings into grocery carts and walk to wherever you need to relocate to. I find that stolen grocery carts work well, because you can just dump them wherever when you are done. If you need help, a good insider tip is to manipulate nice old ladies into doing the lion's share of the manual labor. Old ladies are desperate for attention and would prefer indentured servitude to another lonely day spent watching reruns of Pimp My Ride. Post menopausal women are all good targets, and if they aren't too too old then they might want to get hot and heavy in their bedrooms which are always nice especially because they usually have high thread count linens. The real jackpot is if they aren't too ugly and if you aren't ugly then these are ripe conditions for a mediocre old lady actually paying YOU for sensual favors - and that's on top of them hauling your stuff across town or across states/regions in ratched old stolen grocery carts. Hope these alternatives are helpful!
I had a similar thing happen a few years ago. We rented a car to take my daughter and her friends to a concert. On the way home, we were pulled over for expired plates. Fortunately, the cops did not write a ticket. The car rental company apologized but I learned to beware of this going forward.
They were just gonna say “Sorry for being negligent, here’s $3K, we good?” Oh no no no no, sir, I would have sued the heck out of U-Haul. And the audacity to send them to collections, lose Sarah’s mother’s ashes, and basically expose her information to criminals? The audacity. The nerve of them. I most definitely will move my stuff in a wheelbarrow than use u-haul.
Periodttttt!!!!!!!
Ok strongman
@@jimflipz4774 Beats going to jail on false charges and having your shit stolen, don't it?
_"I would have sued the heck out of U-Haul."_
And they did! I only wish they could disclose how much they got, but I'll bet it was a lot. 💰
@@MichaelClark-uw7ex you ever heard of Ryder two men and a truck a friend with a truck any of those cross your mind when did they stop teaching critical thinking
These people are crazy, charging them after the vehicle was confiscated. I guess they want another law suit because their messing with their credit now.
Poor kids. Hope life gets better for them. This was a really crappy deal. I hope they got a good chunk of money. Thank you to the attorney that took their case.
this was 2 years ago
Once again "Stupid Police" could have prevented this entire situation if they only been reasonable after learning the stolen plate was the fault of U-Haul and not the driver/renter of the truck
I agree completely. And it always amazes me how they arrest innocent, law-abiding people, but can't seem to get the dangerous ones off the streets.
Everytime I rent a uhaul... I'm gonna check tha license on tha paper n tha license on tha truck n I'll start a pissy fit if it is wrong plate
C'mon this is the police, you are expecting waaay too much.
Right? They couldn’t read the U Haul paperwork?
They probably flipped a coin!
I hope they got a lot of money that's ridiculous and then they tried to charge him for the overtime because it was impounded because of their mistake they're terrible
They received $176,000.
And sent it to collections... that's f!+ķed up.
That's a drop in the bucket to what they should have received, terrible lawyer, he should be disbarred. The lady in Alabama that was charged with shopping and arrested, was released after the internal store camera showed she didn’t shoplift was awarded 2.1 million dollars. After all this couple went through and the lawyer only gets them $176,000.
@@wesm3915 well their bucket was Empty before this happened so I'm sure they're grateful. They didn't even have jobs so $176k is a GREAT START.
@@stevebacasr not nearly enough $$$$$$$.....
My goodness. Could U-Haul have been more negligent and incompetent?! I don’t think so. Add to that, forging the guy’s signature is criminal. And that collection attempt was just icing on the cake. SMH.
This is disgusting that they can get away with this and the DA would even waste everyone's time with charging him!! Then the Haul company would try and use scare tactics to extort $900 from them!!
DA/Courts don't care!!! Oh, you still thought it was about "justice"...? Rofl
@@brentfarvors192 sooo sad. This is what our tax dollars are going for. Thing have to change. We need to start making huge changes.
Our tax money pays for there arrest! Crazy!
They look like the generic homeless junkie couples I see around here. Something doesn't seem to add up on their part.
@@8BitGamer4life Judgemental much?
It’s a good thing that you investigated. Otherwise, I guarantee the collection agency would still be pursuing them!!
I would never think to check the license plate... thanks for heads up! This was an awful experience.
Never plead when you're innocent. U-Haul's behavior is unconscionable. I won't ever rent from them again and I hope others will follow suit.
yes
Yep same. They won’t get my money.
Its easy to say never plead guilty when you're innocent, when you're sitting at home, comfortable, chilling out. But when you're told the DAs coming at you for 10+ years, or you can plead guilty and do 2yrs....you're facing losing your job, your home, losing your kids, and possibly losing your life in a jail cell, things are quite different.
Yep. Put U-Haul in the same list with Hertz Rental Cars
Have you ever sat in jail. Broke no way out but settle. No so stfu.
I never had this issue I rented a lot of Uhauls. This is disgusting and going forward I ill definitely check those plates.
This happened to me. I spent Christmas 2020 in jail because U-Haul rented me a truck and then reported it stolen.
I hope you sued Uhaul.
It happened to me in phx.
The truck died and I called for the roadside assistance.
They said "Hey that truck is stolen!" When the repair guy came to jump the truck. Lol he got all tuff and told me I can't get my apartment out of the back of the truck...
We both called the cops. My dad's a cop here in phx so it all ended well. Thank God.
Wow! Well, you're super fortunate that your dad is a cop! Otherwise you absolutely would have been screwed, no doubt about that!
Without the assistance of the lawyer, these people would not have had their case resolved relatively easily, ie they would probably still be fighting to put an end to the harassment of the collection agency. The "little guy" too often faces an endless battle with police and corporate America. And a paltry offer of $3500 after subjecting this couple to prolonged intimidation is ludicrous.
How much is a mother worth?
Disgusting U-Haul.
My husband rented a trailer from them once and returned it the next day to the same location. Two months later they charged his card for the same amount at a location 5 states away. He called them and asked them to take it off and they said no, you’re liable for the charge. He explained everything to him, we’ve never even been to that state lol, and they pretty much told him to gfy. He put a stop payment on the charge at the bank and then they banned him from renting at any Uhaul for life 😂
I see they are terrible at everything to do with the business. At least we didn’t get arrested and lose all the important stuff we owned. I feel so bad for her especially, her mothers ashes are gone now
I got banned for life by Ryder for hitting a gas station awning that was too low. Destroyed both the gas station and the truck but I got out just before it came down. My insurance company claimed the awning was compromised by rust in the poles and won. But I still got banned.
I stopped renting from uHaul a couple of years ago now. They can have fun with their shady practices. It’s all gonna catch up eventually!
I irritate the places I rent trucks or other equipment from, because I refuse to "take their word for it" on the pre-rental and return inspections.
Whether it is UHaul, Ryder, Penske, Bobcat, or the local home and garden center for a rototiller. Pre-rental inspection done by ME, and if they are lazy enough to let me do the post-rental inspection alone, then I do that also.
It's starting to catch up with them. Good.
I would have never thought to check the license plates. I would certainly be hesitant to ever use U-Haul after this. I cannot believe they are still harassing these innocent people. How absolutely horrible.
I never checked either back in my younger days. But I did as I got older, mainly because many companies like this have slim pickings when they hire new people. Many of which look on the shady side. Let's put it like this, if they have my credit card in their hand I don't let that card out of my sight ok. Some managers are crooked too!
When I was young and mostly living on the road I worked for a car rental company for a few months just cleaning cars when they were returned. It was pretty common for cars to turn up with missing or swapped plates as well as finding paraphernalia, drugs, drug residue, spent shell casings and sometimes a loaded gun or live ammo. All things that could get someone wrongfully arrested. When I rent any vehicle I look it over good before accepting it. I make sure all the numbers on my contract and registration match the make and model, VIN and plates. I look it over for damage, make sure all the lights work properly and inspect the insides and all compartments carefully for any signs of it being used for transporting contraband including under the seats and popping the rear seat out to inspect under it.
This is what Hertz was doing to their customers. Instead of checking the GPS on their own rental cars and showing that they were sitting on the lot they reported their own customers as having stolen the cars! Perhaps hundreds of victims of this idiot corporation. U-Haul is much the same. The record keeping is crap and I've dealt with the employees at their stores. Rude and unprofessional.
In Texas, an employee that rented the vehicle has to file an affidavit in person at the police department. That employee has to list everyone in their household and swear out that they were not involved with the theft. It's very annoying and easier to just get it repo'd. I worked in car rental for over 5 years and only had to do it once. I had customers call and say, hey your car is going to be here in Louisiana, etc. when they hadn't rented for a one way. The smart thing to do is to work with other rental companies to get your car back. Sometimes we asked them to drive our car one way to pick up one of their cars. Hertz are asses.
That's my experience also. Unprofessional Sales People who dont like their jobs. As if it's a Hard Job to do. Please.
Check the paperwork, the fine print and the tag before you ever rent from U-Haul
Sounds like an inside job and someone called about it and took the contents out of the truck. U Haul is doing a bad job by not inspecting their vehicles coming in to make sure everything matches up.
The police probably had a automatic plate reader and they is how they knew the plate was stolen. Regardless, showing the police a valid rental agreement should have solved the problem however, these people look like meth heads. I wonder if they have priors / warrants ?
Towing companies go through towed vehicles as a matter of course
@@bobroberts2371 what a horrible thing to do, judge someone for the way they look. They were totally innocent in this.
@@triciac1019 If the GF is working for a franchised real estate company, there is no way they are going to allow purple hair.
As for the rental, all they need to do is show the officer the VALID rental agreement. I'm betting they rented this in someone else's name hence the jail time.
Note to self: Do not ever rent a u-haul truck.
I've rented several u-hauls before and I have always been advised to do a walk around to check for damage before driving off with it. I take the opportunity to also check the plates and the VIN.
If U-Haul is watching - I know which company I will NEVER rent a vehicle from for the rest of my life. This would have been so easy to fix, but they chose the hard route. I'll be sure to relate this story should anyone I know want to rent a truck for anything.
Yes. Screw U Haul. Screw Hertz. And SCREW the Henderson Police Department and their shitty town.
And nobody cares . Ken
Something tells me there is probably more to this story but if not, hope they win lawsuit. Few years ago, my co worker got pulled over for speeding. She got a verbal warning but still got issued a no insurance citation in our company vehicle, whom didn’t even bother to put the renewal paper in the van. Thankfully she got the it cleared up in traffic court.
No. The company tried to first spin it as that these people were keeping the vehicles longer than the rental agreement, and thus calling it stolen. This is not the case. There was one gentleman arrested, who showed the police report, and it was reported stolen 5 months before his altercation with police. I say altercation, because the police let the man go, knowing it was not a vehicle stolen by him. So, those were some of the rare "Good Cops".
@@Coats2112 he could’ve declared against the charges and sued the department. He had no legal leg to stand on and police did what they had to. You don’t like it? Go file a complaint, so they can toss it in the trash the second you’re done. 😈😂🤷♂️
@@tombrady6596 Either the person you are replying to edited his comment, or you have a reading comprehension problem.
@@allanwidner9276 He's the 30% that approves of Brandonn I'm certain of it.
@@Coats2112 If someone keeps a rental longer than the agreement, it IS stolen at that point,
Having recently moved from Utah to Kansas I deliberately avoided renting a cargo van as the prices quoted were ridiculous. I determined that it was cheaper for me to just give away $1400 worth of furniture and pack what I could into my car.
Another common scam is to steal the plates off of your vehicle and replace it with the tags previously stolen from another vehicle that they have been using for a while. You may want to occasionally glance at your license plate to make sure it’s still what you were expecting. This happened to a friend publicly parked in front of a pet store.
Oh wow
That used to happen here all the time until we quit putting the registration stickers on the plates. The sticker is on the inside of the windshield.
@@ralfie8801 That's smart. It's not hard to steal someone else's registration sticker. How do I know this? ....My dad did that once. 🤦♀️
@@rustinstardust2094 stickers are easy and fast to remove cig lighter to warm it up and remove adhesives .... glue gets hot though so don’t burn ya finger.... also why people cut/ slice the stickers so you can’t remove as a whole
That's why I put a razor blade to the sticker.
They stopped collections but what about the damage already done from collections? They don't just wipe it clean, did they sue? Or what happened with that?
Great point, like potential of being denied loans, a lease or rental for home/apt, favorable insurance rates, even employment opportunities, which would be considered potential/expected sales revenue if he was a corporation...as they do! Totally FCKD
And the guy lost his job. Did he get it back? They also lost her mothers ashes which causes a lot of emotional damage.
They take it a settlement. But it has an NDA so they can’t say how much.
I'm glad that the attorney took the case. As most attorneys just stick to cases that they're use to and can easily defend. These companies employ individuals that don't do their job properly, yet they take no real action when it comes to customers having to suffer from their incompetencem
It is scary to rent anything nowasadays . Hertz has plenty of lawsuits against them for false stolen vehicles by customers that had valid rental agreements .
This happened to me. Only on my car. The short story is, someone stole a 76 Buick . They took the tag off the Buick. Found my car , took my tag. Replaced my tag with the Buicks' . The cops ran my tag first. I was arrested. This was 4 days before Thanksgiving 1976. I was released on my own recognizance. Thanksgiving morning I get a call. The police recovered the Buick and my tag. I was welcome to get the tag back, if i went to the police station to get it. I still had a court date and had to show up to be acquitted. Unreal, but true story. Moral of the story. Damned if i know.
Judging from their smiles, that settlement must've been high.
They deserve every penny. She lost her Mother’s ashes and had her social security number compromised!
Wrong in so many ways, including this initially being prosecuted. The Henderson Police and the DA should be jailed for forcing him plead no contest. What is this? Extortion? He did absolutely nothing wrong. As far as that $3,500 initial settlement, I hope his lawyer was able to have three zeros added to that. The same they should get from the police and the Clark County DA. I think some at U-Haul should be prosecuted for how they mishandled things, but I doubt that will ever happen. With U-Haul, "U-Haul" stands for "YOU being HAULED to jail."
he said he pleaded no contest on his own nobody forced him, he was innocent and he wanted to get out to go to his new job
@@Hephzibahh A no contest plea is the same as admitting guilt. I feel he shouldn't have done that. There had to be pressure, even though the charges were eventually dropped.
I smell multimillion dollar lawsuit!!! Go get those bastards by using the same broken legal system!!!
Yes sir get paid
Multi-million no. That said this probably should be a five figure lawsuit
They received $176,000 as a settlement.
Sarah is my sister and the ashes were our mother. She has received nothing for any of this. The settlement they are mentioning was just nicks for the arrest and jail time. That's it. And that was not much.
@@stevebacasrhow do you know that?
Those people need to heavily sue. So big companies need to pay close attention.
Man what a pain, I hope they got a good amount for going through all that.
They ended up with $ 176,000, according to a legal website that I checked.
@@stevebacasr that's a good start to straighten things out, I hope they got their police record cleared.
@@TheWabbit Me too.
The UHaul executives need to be locked away in federal prison!
This type of actions are both shameful and disgusting.
Thank you channel 13 for sticking up for deserving people❤
This was good information because I'm moving in the next couple of weeks and before I leave that store I'll make sure those tags are correct and match my contact.
This breaks my heart and frightens me! So thankful for the lawyer and news to help them 🙏♥️💕 I hope his previous employer will see this and realize he should’ve lost his job. And if that doesn’t happen I hope some other employer sees what a humble heart and determination he has to get a job. God bless the both of them.
He should have that charge expunged from his record as well, this is nuts!
This reminds me of how I got let go from a job at large chain grocery store. A driver hitched up and hauled off the wrong trailer from our dock thus moving 3000 frozen turkeys instead of an empty trailer to a wrong destination. Somehow I got blamed for it as a grocery bagger. I actually got fired for walking out of an inquiry meeting featuring management and union with law enforcement on speed dial. I had a college final exam in the next time slot.
Wait, how was that your fault?
Absolutely atrocious that you were blamed. I guess the next lowest on the corporate ladder was away that day, so you became the target. What's the point of having management positions if managers aren't held responsible for errors, but you are? And what's with the union? Doesn't it defy logic that as a bagger, you weren't outside directing trailer hook-ups? Your situation is unbelievable and absolutely appalling. I hope your exam went ok, and that you were able to land a better job. It's in such extreme situations that I really wish I had pursued a law degree, as I would have focused on people who experienced injustices like you suffered.
Sorry, but I don't believe your story
@@karaDee2363 I agree, something doesn’t sound right or half the story is missing.
Great!! First Hertz getting people arrested for Hertz's negligence and now U-Haul doing similar stupid stuff. This is laziness by the employees and negligence by the companies. And they only offered a settlement of $3,500 and apparently threw away the contents of the truck? SHAMEFUL!! And the woman's mother's cremated remains are lost forever? That is severely messed up!! What happened to accountability?
I'll never rent a U-Haul bc of this video . Thanks for exposing this
I recently rented a Uhaul truck and took complete video of the truck including the plate before we left the Uhaul lot. To protect myself. Including the inside of truck.
This is a cautionary tale for ALL UHAUL RENTERS.
It looks like U-Haul is trying to learn this practice from Hertz.
Ruin multiple people's lives over a company's negligence, but let's let violent criminals out right away or not arrest them at all, because equity.
Yes, but The Party is building back better. Or something.
Arrests stay on your background check for future employers to see, even if dismissed. They will lie and say they don't, but background check yourself and there it is!
If I understand this correctly, the charges were NOT "Dismissed" rather he has a CONVICTION (pled "No Contest") on his record for something he DID NOT DO!
Identity theft and theft...ontop of it all..... I hope to God they got 7 figures out of them.
Yeah, that was kind of a weird part of the story🤔🤔🤔
That's just crazy with these stuff happening. I have rented cars and U-Hauls in the past without thinking anything. Now, I'll be so paranoid that I may be renting a stolen car. The company should be held liable for anyone who is a victim of this.
They should sue the Uhaul and state for arresting them!!! They should receive 5 million dollars just like what happened to the lady at Walmart.
Nah maybe they might get a discount on their next u-haul rento
Thank you for this information.
From personal experience, U-Haul has gone so far into the gutter and they take no responsibility. The U-Haul employees DON'T check their vehicles. They make the customer do the inspection. My last experience they detained me an hour at rental time and I returned 15 minutes before closing (I would've been earlier if they hadn't detained me at rental time....that was a scheduled appt I must add.,). Fifteen minutes before closing and they refused to check me out. They pointed to a website sign on the exterior of the building and locked the doors and left me alone in the dark in a highly dangerous part of town. Their website wasn't working, my phone battery was dying and the 800 phone # had an hour wait.
The mgr of that store SHOULD BE FIRED!
For about a year and a half the place I worked at rented UHaul trucks and equipment.
The regional office started to HATE when I would call, because every time there was an equipment defect, I let them know. If it was safety equipment, I put in a repair ticket, even for a single marker light.
I would check tire tread depth, fluid levels, seat belt wear, fluid leaks, glass cracks, emissions inspection stickers, and make sure that plates matched the paperwork.
When someone rented a truck, I would do the pre-rental inspection WITH them, noting all existing damage and deficiencies down to shallow scratches.
The traveling repair techs told me they got paid time AND mileage, so they didn't care how many calls I made. But the suits hated me.
Oddly enough, we stopped renting UHaul equipment after that year and a half.
I ended up leaving the rental truck, took the keys and drove home. I returned at opening the next day and raised Hell for an hour and all customers in line heard every word.
Uhaul does not deserve anyone's business
U-Haul , Hertz .. and list goes on 🤦♂️
Great job helping those people. 👌🏻
I really don’t understand why you’d plead no contest to something you clearly didn’t do just to “go to work”. My guy, you’re gonna lose your job if you don’t at least try to prove your innocence.
Damn it, you NEVER stop protesting your innocence when cops are trying to railroad you! You NEVER give in!
the fact that cops arrested and charged them for having Uhaul truck with wrong plates... a simple phone call to Uhaul and impounding of the truck would have done the trick. I'd be sueing all parties involved in this matter. they in mud and stuck these jackhole just almost put them 6 feet down
Cops are people's enemies. They have been for companies and powerful people.
The police have qualified immunity, you can't sue them!
Something similar happened to an older man I know here in California. He bought a used uhaul from the dealership. The person who sold it didn't have corporate permission who then reported it stolen. He got a felony stop which involves getting slammed to the ground. And a free night in jail.
U-Haul needs to get their crap together. I recently rented a u-haul and was directed to the wrong location to pick the u-haul up.... 2 hours away from the "right" location.
The police dropped the ball as well. I had a similar situation happened to me one national car rental Reddit me a stolen car but when the police pulled me over and handcuffed me I didn’t even make it to the precinct before they realized the date the car was stolen and the date I rented the car being the car was reported stolen and the whole thing wasn’t adding up so they let me go right then and there.
How it made it to criminal court is beyond my imagination! that is sloppy police work I would’ve sued the police department and that county As well as U-Haul.
It’s sad that they don’t understand how this should’ve been handled. One, he should’ve taken it to court and never pleaded no contest. Two, they could bring very large lawsuits against U-Haul and the District Attorney’s Office. They can also bring a suit against the towing company that stored the vehicle for the loss of their goods. The liability associated with this whole scenario could keep their entire family set for life. Not to mention that they could also pursue fraud charges for her signature being forged on a legal document, and potentially have a secondary lawsuit against the storage company for the loss of the financial records that compromise their personal financial data.
This report is bogus in blaming Uhaul for the problem. These people were victims of a thief who stole a truck and swapped out the plate. They also caused their problem by not having their rental contract on hand to show proof that they had rented the truck. Also the police could have contacted Uhaul to verify the claim that the couple were in legal possession of the truck. People want to blame a company instead of taking responsibility.
Complete incompetence by U-Haul. The kid got bad advise on his plea. I wonder if they furnished him a lawyer, he wasn't employed yet. Their missing possessions should also be returned or compensated.
Happened to me also 5 years ago. This is mostly a pretty regular thing with you haul.
It was one of the most embarrassing moments in life being held down flat on my stomach and handcuffed over the u haul that I rented legally and payed for.
I hope you Sued
My daughter and her husband rented a U-Haul to move house. They stopped at my house to get me to follow them to the return location. The U-haul wouldn't restart. We tried the usual things to get it going again without success. They called U-Haul to explain the situation. U-Haul sent a wrecker to pick up the truck. Her husband signed the paperwork the wrecker driver had from U-Haul and assumed all was well. About 5 months later, they were pulled over for speeding (in a local speed trap). After running her husband's name, it returned with a grand theft warrant. U-Haul reported the truck stolen. He was arrested. This left my daughter and her newborn stranded on the side of the road in the middle of winter. We picked them up and drove the car back home. I remembered the tow company that picked up the truck and contacted them. They faxed me their info, including the U-Haul employee who signed the truck's return. My daughter and I took the original paperwork to a different U-Haul location and had them search for the truck. It was currently rented out. So my son-in-law was sitting in jail for a truck he didn't steal while some unsuspecting person was driving a "stolen" truck. It took months to get it all cleared up and they never received anything remotely resembling an apology.
Your son-in-law should definitely seek counsel from an attorney and sue U-Haul.
That is absolutely insane! I don’t know what your daughter and her husband did, but I definitely would have filed a civil suit on those bastards!
This doesn't make a lot of sense. If there is a warrant out for your dad's arrest for 5 months...why did they only find him on a traffic stop? U-Haul clearly had his address and info. How was the grand theft warrant not exercised prior??
@@user-ct1md9lw9d Who’s dad? None of what happened to my daughter and her husband makes any sense.
Next time I'll borrow my brother's truck. At least I know his truck is not stolen. Never renting from U-haul again. EVER!!!!
This is what happens when a CEO and board of directors decide to lay off most of their employees in favor of fully automated processes with basically no human oversite. It's all about the money.
Joe Shoen president, chairman, and chief executive officer of AMERCO, the holding company of U-Haul International.
Net worth: 3.8 billion USD (2022) Forbes
AND their employees are blaming it on corporate decisions related to Covid...as of May 2022. Yet their employees don't mask and take breaks for the roach coach that pulls into the lot at 9p a.m. leaving customers hanging. (Why my rental p/u delayed me an hour).
These types of situations are idiotic. If you rent a vehicle you should be indemnified from any vehicle citations - those should automatically go to the company...obviously with the exceptions of reckless driving. That being said, if these people got a settlement then they shouldn't have been talking to the media, they could lose the settlement.
considering the lawyer was also talking to the media, I would hope he made sure he went over the settlement and confirmed with them what could be said before participating in it.
Yeah, pretty sure the attorney closely watched what they said to the media. And in contrary to your statement I think it's very important that they speak to everybody within the boundaries of their settlement so other people know how to not become entangled in such a mess. I now know to check the contract against the license plate on a Uhaul and also to make sure it is not past an inspection or registration due date.
they are only not allowed to talk about the settlement amount and certain other details, they CAN talk about it with caution to what they say.
They Copied Over Her Signature To The Settlement! Go Watch Again When She Was Asked Did She Sign The Settlement & Sarah Said No She Didn't! That's When They, U-Haul Sent It To Arbitration For The 3,500 Dollars!
@@bunkyc88 you are correct!!! BUT that was also the first settlement for 3500 dollars that they refused because of the signature..... there is another settlement that is being talked about not the 3500 settlement.
That’s messed up man. Not gonna lie though, dude and his father-in-law look like they would steal a U-Haul truck 😂
😂😂😂
If a company is already offering a settlement to settle out of court, get an attorney, im aure their pockets are alot deeper than what they are offering
If a corporation screws you like this, you need to first publicize the screw up as widely as possible (social media, local and national news, etc.) and then file suit. The bad publicity will get the corporation's attention and a good lawyer will get you paid for ALL of your damages. DO NOT SIGN ANY RELEASE UNTIL YOU HAVE A BIG FAT CHECK THAT HAS CLEARED IN YOUR ACCOUNT.
Uhaul has a pretty good grasp on the moving business. Other truck companies don't have nearly the inventory of trucks they do. Plus they have so many locations. A little competition would probably keep them right.
Two weeks ago my husband rented an enclosed 10 ft trailer from UHAUL. Scheduled for 10am pickup. The store didn't open until 12pm, so upon opening, they noticed a missing trailer, looked at video from the early morning, and even though the tag was seen and the reservation was valid, they reported it stolen. We were able to rectify the issue before my husband got pulled over, but imagine if we had not. They are jot connected the way you think. They do not cross reference reservations from online or competing stores. It is an issue that should definitely be looked at. I'll try a different moving truck company in the future. Too much threat of wrongful conviction for theft.
as someone who has worked at uhaul before, you do realize they have to complete a process to actually rent the trailer to you right? Having a reservation does not mean you can just drive to the store, take something, and leave, lol. You have to actually give your information and allow them to process a payment first, otherwise yes, it is 100% theft.
This has been happening all over the US for years!
Stop signing non-disclosure orders let people know.
So other people don't get screwed.
Something is fishy about this story.