Should Drivers Be WORRIED About Uber’s New Cancellation Policies?
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- เผยแพร่เมื่อ 16 พ.ค. 2023
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Will this change be good or bad for you?
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Yeah, Uber drivers cancel way too much
I thought that we're IC
My question is: "Why does Uber not count the trips I accept but are cancelled by the rider toward my 'acceptance' rate?" Once I accept the ride request, I should get credit for "accepting" it!!!
But why do you think any of this matters ? Just cancel and decline as much as you want. These metrics honestly mean nothing. But a form of control that Uber is trying to push on you when you are NOT an employee 🤷🏼♂️
Because it's completed trips.
@@nickhummer5775 metrics mean everything. It makes you a low performer and you’ll get less promotions.
@@saminicolette oh no! Not the 120 rides in 4 days. For $500. That’s trash. I don’t care about promotions unless it’s averaging $10 per ride. And my metrics are absolute trash. 14% acceptance. 85% cancel rate. And they still throw promotions at me. That I refuse to do. So I think you are wrong. It’s Uber continuing to trying to train me to be a good Uber slave. Which I need constant surges , bonus, and positive reinenforcement for me to act right. And when they go away. I start acting bad me again. Uber is having a very hard time getting me to do what they want 🤷🏼♂️. But I can see Uber’s tactic is working amazing on you. I bet you are diamond driver too. 🤣
@@saminicolette Sami. I’m sorry. But you are 1000% wrong. Who ever told you that metrics matter with Uber metrics . Lied to you. Sorry. Only metric that matters is. What it costs you to drive. And what you get per mile and min. That matters. It matters to your profitability. Please for your own good. Stop taking rides that continue to pay you $0.50 per mile.
It's too easy to accidentally accept.
Yeah when you text and stuff it pops up and then you accept a crap ride then have to cancel
They do that on purpose...
@@fjc633i definitely do that on purpose to waste the broke customers time
@@AdidasAdvocate 😂😂😂😂 your honesty is appreciated
@@AdidasAdvocate 💯💯💯💯
My cr rate is at 84%. And my acceptance rate is now 15%. None of this matters to me
I will keep cancelling and declining trash
You are a savage lol
@@aersn4locs I know. 🤣🤣🤣🤣🤣🤣🤣🤣🤣
Exactly but my overall rate as a driver is very good. This is what should matter
My rate was great as a driver too….. Uber is full of shit. Eventually they may block u from the app tho
@@snillocadirb wrong. 6800 rides. I have never changed since day 1. 5 years and chugging along with same mindset. Same strategy. Low acceptance. Habitual canceller. Lol. Don’t be afraid young skywalker. You too can follow the same path. Don’t be scared. You need to only pick the very very most luscious ripe beautiful plump red and juicy cherries you can find.
I COULD GIVE A DAMN about their Diamond 💎 Status. I am not accepting any shitty low paying, 20 mile delivery or pickup. Uber has the nerve to be taking 50% of the fare and giving us nothing, when it's OUR PERSONAL CARS 🚗 putting so much miles on it, oil change, tires, endlessssssssss car washes, tire rotation & gas ⛽️. Is use to be 80% driver pay and Uber takes 20%. Now they went 50/50. I will stop driving soon.
Me too
I didn't know that. If anybody knows any apps better than this plz post it. Tnx
Be careful..anything they do is to screw the driver
I work Uber only on Friday and Saturday nights. What I do is turn off the app once I start a ride. Like that, I don't receive any more rides until I turn it back on after I drop off the passengers.
Good strategy im going to do that so i can take my time to look at destination and drivers ratings .
@@headshot9611 If I take a ride to a location that I don't want to be in, I drop off the passenger and then simply go to where I want to be at. Once there, I then turn the app back on.
I'm curious how does it work - when customer cancel Uber still charge, but don't pay a driver and also penalize
I am a FT Uber/Lyft driver playing both apps here is Denver. I have always held 5 stars on both because I control my service. I get good tips because I feel I go above and beyond for the rider. What I cannot control is the garbage rides they offer me. So I do not accept poor paying rides. Therefore my acceptance rate is around 45% and this is something I cannot control. It’s an endless cycle that you just cannot win with them. They deliberately give you bad paying rides to stop you from achieving a higher rating. A while back I got back to platinum and nothing changed. Still nothing but garbage offers. Also, whenever I accept a scheduled ride, I never get a ride up until the time of the scheduled ride. Sometimes for hours. Another thing is I have noticed that they quote you a fare and then when it’s done it’s always a dollar or 2 less than what they quoted. Also, I pick up a surge and I have to take a screen shot of it, because when the next trip comes along, they have to adjust for the surge when
I show them proof through chat. I feel we are being ripped off left right and center and I feel we need a strong voice from someone who I would gladly pay a little every week through some kind of union.
There should be some exception, bathroom brakes, no gas, emergency calls, wifi issues.
Sometimes the app will not let you shut off. I've seen the buttom come back on.
How about they screen the riders better. When you use someone else uber account we should not have to give that person a ride especially if they have behaviors, safety issue
I had a scammer book a ride and call me. They said they were going to give me a $500 bonus! I knew it was a scam! I called Uber and they couldn't cancel the ride for me! Then they had the audacity to tell me how cancelations are calculated!!! I've been doing Lyft and making more money!
Same happened to me.
Ya one call me in Chicago also ask for my account # to put it in my bank I laughed an told hem he slow
Need a Union to fight for my US an speak up. GA Uber canceled me after 6 months because a lady lie on me. They did not care about my 35,000 trips in Chicago with a perfect service record
Uber an Lyft take to much of our money
Cancelation should be on your trip app. The Uber help is worthless. It's been situation I figured the problem out before them. Just cancel it through the app next time. You can still have a high cancel rate and still be active. Chasing Uber Pro is pointless, you are going to make the same amount monthly before hand, if you filter out the bs ride trips.
I reject the vast majority of rides because I’m not going to drive 8 miles away to pickup someone for $5-8 which is the cost of most rides. Uber pays garage
I feel like uber lowered our prices recently. I was usually getting 4.80 for small quick rides, now it's 4.06. I try to wait for surge pricing now. It's not worth the trouble. I'm in Erie, PA.
I canceled a ride this morning. It was 3 dollars and some change. I get a message with a different address and saying the passenger is only authorized to go to a certain address. No thanks!
Exactly or multiple rides at 40 minutes and you paying 10.00
Ain’t no way
@@stellawil A ass or multiple asses are not sitting in my seats for no damn $3. Lately I've just been logging on to decline their trash rides. 😂
The app is garbage! Dont know how many times I've tried to go offline after seeing nothing but crap rides pop up and a ride gets accepted
I can have as many cancellations as I wish according to good business practices. I'm an I.C. Just remember to stay up on opting out of arbitration.
How do you do that?
It's clear that this job has to be over as a full-time job. There is no way to continue to work double if you can make same with a regular job in half the time after cost.
Right, the drivers need to come out of their comfort zone with this Uber bullcrap so they have other alternatives to make money doing other things.
Indeed, their current practices seem to involve hiring undocumented workers at lower rates. I will proceed to uncover and highlight the subpar standards and unethical conduct exhibited by these new drivers. This includes addressing concerns such as the risk of sexual harassment and advances. By shedding light on these issues, we can create a situation where legal actions and lawsuits become a likely consequence.
This is why I only deliver food. And that barely. Not taking a 17 order bundle for 6 bucks. Hilarious.
Bingo😂😂
It’s a jerk job,get a good job for a living,been driving for 5 years and in one sentence,Uber don’t give a hoot about any driver,they all cares about riders alone
correct their only concern is the paying customers you as a driver don't matter you can be replaced with the next driver I suggest not using this as a primary source of income and getting a regular job
they care about the company they don't care about drivers that's why they keep growing because customers 💲
drivers SHOULD be worried that Uber sides with Armed Robbers over Drivers after police calls and allows the multiple incident armed robber to stay on the platform. this was confirmed to me directly by an American Uber safety representative.
I agree with you. I almost LOST MY LIFE driving for Uber, on Good Friday 2019 in Chicago, Il. Someone ordered an Uber to an address in which no one came out…. While I was waiting for the passenger, a gunman runs up to my El vehicles in seconds, and puts 9 millimeter in my face, and only decided not to rob me (as he stated) bcs I was a bitch (female)…. I immediately reached out to Uber via the help center, which they replied by referring back to their policies, which stated at that time, in the event of injury or fatality, UBER is not responsible, as I am independent contractor…… FUCK UBER!!!
That’s why a lot of people are fearful of picking up black males during late nights/early mornings
To be precise, when I tap "stop 🛑 request" AFTER accepting my LAST ride AND i still receive 📲 a REQUEST- i CANCEL ❌ that ride REQUEST WITHOUT being penalized.
I'm just sharing my experience since the last "200 ride" calculation went into effect
I only accept orders that make sense to my car mileage etc. Now if uberis running a promo I find myself taking the crap orders in order to get the incentive...opportunities offered.
My husband just was in Lakewood Nj and got a client going to Brooklyn NY…
That’s ridiculous in NJ they don’t tell you where you are going till you pick the person up
I gave up on uber pro or diamond im only taking the trips i want. I drive in phoenix i have been asking them for the gate code thing for ever if i show up to a gated community and now gate code i cancel and leave immediately it wont start the timer so i sit there forever the customer never checks the messages
This should definitely be adjusted based on WHERE you live. There are areas that no sane person could make an actual living.
Different subject. I am a diamond driver and on Saturday I received message from Uber saying my account is blocked until they review a safety complaint. No further information nor will they reply to me and it has been 4 days. Who has experienced this and what should I expect?
Diamond lol. Bro. Why ? Uber must love you. What you get for diamond ? Besides tons of junk rides ?
@@nickhummer5775 it’s all a sham, I was diamond and never even used any of the “rewards”
Go to your messages it should have a blue dot or red with the problem
@@ZavHustles yea. Free Soda at 7-11. Doesn’t do it for me. 🤣
this happened to me. a customer complained that my seat belt was not working. they blocked my account until i sent them pics that it was not broken.
Send me to the most dangerous places to pick up at night .... Cancel 😅😅😅😅 not safe!! 😅😅😅😅
Anywhere in Denver
Seriously, not going to risk my life for any amount especially $3.95
I cancelled order today and it made me call or chat with support asking me why am I cancelling order...is this a new thing?
It was NEVER based on the last 100 trips. It used to be based on the previous 30 DAYS regardless of how many trips you made in that time. I know! I've been driving Uber for 6 years!
I had a passenger request a ride for their underage brother. I canceled the ride upon arrival but pax was still able to report me for "safety violation. " I have been on the phone with several Uber support people. I asked them can I report a passenger for canceling and they said no. Why not???
🤔The bigger the number of rides they calculate that into, the more flexible you can be. 😏 Priority still goes to those with the best numbers though. 🤘
WRONG! There is no priority. Sorry. Hate to bust your bubble. Because you were working so damm hard to imagine that you had a leg up and priority over other drivers. But this is 1000% false. ! And this is a fact. So now you can make better decisions.
@@nickhummer5775 😏So tell me genius. 🤪Why exactly do they have the.metrics then?🤣🤣🤣
@@godlessheathen9809 why ? to make you into an ant. And have you blindly take garbage rides because you fear Uber. You try hard to have your acceptance rates high. And cancel rates low. Because you think you will get better rides. But Yet , I have 15% acceptance rate and 84% cancel rate. Over 10k trips. I calculate my needed rate per mile to over expenses and carry a profit. And I cancel. When numbers don’t add up. Or to keep the ***** ,.. well I won’t talk about that part here. But yea. All the diamond status drivers are taking heavy losses. High AR has zero priority over anyone else. It’s just another Uber trick.
@@godlessheathen9809 also. I’ll add this. You have to absolutely know your operating expenses. All fuel insurance maintenance and car costs per mile. What it costs you to have your tires roll one mile down the road. Right ? My ytd take home after all expenses and including dead and working miles is $1.65 per mile in my pocket. Meanwhile you are taking rides like I passed on today. Would you take a 3 1/2 hour ride from Florida to Georgia 220 miles one way. Which is actually a total of 440 miles and 7 hours of round trip driving for $115? Minus fuel which is probably $50 so basically it’s a 7 hour drive for $65 in your pocket for an whole average of $9 per hour ? Or $0.14 cents per mile. Absolutely not. But would you take it because you saw. $115? And keep that mythical high priority ? Unfortunately. You are currently learning the hard way. But this is why you are here. To learn the right way. Decline decline decline and know your worth !
@@nickhummer5775 🤔 In order to know what the ride is you have to accept it. 🤪That's not declining a ride. That's canceling. 😏Try again Nick.🤣🤣🤣. So for instance. I drive at night & Uber will not pay me to clean up fees anymore. So I do not pick up from bars . At about 2 in the morning is when I may start declining. Also there is a stadium nearby. If it's busy I will not go anywhere near there. I will get stuck in traffic. Those are instances of decline. Afar pick up would be another one for possible decline.🤙So once again if you know how far the ride is you have accepted it.🤣🤣🤣
My acceptance rate is 8% and my star is 5.00 with over 5k trips
Ne of my least favorite things that often happens is when you are sent an order it will co.e over the app but I have accidently accepted so many orders I would not normally take and then have to cancel...not cool
This is why it feels like it’s taking forever to get my acceptance rate up! On Sundays if I just drive for five hours, my acceptance rate, my only increase by one percent. But if I go drive on a Saturday when I’m able to maybe drive seven hours or eight hours I have seen it jump in entire 5% on that day.
Because lately when I realized it’s been getting more difficult to make even $100. I have been accepting every single ride just to get my acceptance rate up.
Because it’s a slow month right now and regardless, I need to get my acceptance rate up so that when more and more business comes, I’m just gonna get the better rides plus I’m an XL and comfort
As an Uber driver myself in the UK just do the jobs that get you to your wage the percentages don't matter Uber just fucks with your score anyways I'm a 4.99 star driver in a Merc and still only on Uber X not Uber executive we don't stand a chance with Uber here plus they take more than 25 % of the money when they feel like it they've been caught charging riders 60 pounds for rides and giving drivers 10 pounds .we can't do long journeys as they only give 1 pound a mile to us witch didn't pay us after fuel fucking joke here .
I started delivering pizza I drive less than half the miles and make almost double. fuck uber
Yes bro 😅, SREW them with their crap
I got threatened by Lyft for poor passenger experience for cancelling trips and got an email saying they can cancel me. My passengers all give me five stars I was in a dangerous neighborhood and had to get out
I hope this is not your primary source of income. You are just a number to them.
Take every ride you get, and get 200 trips M-T then go wild on the weekend. Repeat the next week. Take off two weeks and you’ll get “$150 bonus” to come back type emails. Rinse and repeat. If you milk these weekly bonuses you can do less trips for the same amount of $$$. I do this frequently in Wash DC
Hi, I don’t know if anybody’s noticed this but in regards to the rejecting garbage rides why is it that after you don’t accept any of the let’s say following 34 rides by the time you get what you’re looking for all of a sudden your touch, phone face the face of the phone, or the phone will not react to what you’re pickingand it only happens with Uber that it won’t do or react when I press on accept it’s like they do it on purpose. Is that just me or has anybody noticed that?
I thought the cancelation was for customers trying to set up drivers 🤢
Sometimes we cancel because they didn’t give us the destination address correctly. They put in some weird Street name instead of the real address. Can you guys investigate please?
I have a problem I have been deactivated the reason is unsafe driving its my fault I have not been using an arm to hold the phone so I have to hold the phone I am buying a new arm what else should I do
Fort Lauderdale airport employee, dispatcher, night shift, what do you do? You are changing my screen on Uber app as you want and block me from working as you want. Who are you, man, and you will regret your actions with me. I see cars entering the Uber parking lot at the airport after me. The number of cars on their screens is less than the number of cars on my screen, and this is another evidence, and I will hold you accountable according to the law. What is this hatred and loathing that fills your heart for me? I swear by God, if they put the moon in my right hand and the sun in my left hand, I would not give up my complaint against you.
A lot of young people got sucked into Uber thinking they could bypass a steady job/ would not have to put in the work to foster a real career. Now, I hope they see that education IS worth it, doing well in school DOES matter, because it keeps you from being trapped into scams like Uber. When you have credentials, you always have other options 🤷🏾♀️
My experience, Lyft will suspend/deactivate drivers for cancelling too often. My workaround for Lyft is to only drive on its Lux platform, then most requests come from Lyft passengers with 4.8+ ratings and solidly good ride histories. This way I don’t accept Lyft’s crappie requests on its standard platform and moments later want to cancel…
On the Uber side of things, I cancel often. It’s mostly because of safety concerns, not wanting to go to bad areas at night.
The dispatcher is at Fort Lauderdale Airport Florida Night Shift, we demand that they change it immediately. He has many mistakes at work, he does not understand, he does not know, and he does not have any kind of experience in this work, and I have a lot of evidence for that. Uber Home Management please change this dispatcher on night shift Fort Lauderdale FL airport immediately. Uber first, Uber at heart.
My acceptance rate has dropped to as low as 3 percent and my cancellation rate has reached as high as 11....no difference in income over the long haul....the diamond bonus is a loss of money because to keep the acceptance rate high there is a much higher percentage of dead head miles
We are treated hourly instead of by the job like contractors
Uber take notes to better your software for drivers and riders a like. Here are your complaints and issues with your software. Update it to make it better and more streamlined.
Different subject:
Phila international Airport, i wish I could share my screen shot of the ride request I got recently.
$215 for 5hr26 drive, that Maneuver from Uber mob should suscitate nationwide outrage within drivers, this can’t be allowed by the greedy heartless digital corps.
Great reporting and content guys. Thanks for your hard work on keeping us advised and updated on Uber and Lyft shenanigans.
Uber lowered rates and the opportunities are trash
The way I see it was going to happen is it would only take 100 rides in the past to clear that cancellation back down to 0%, now it will take 200 rides to clear, so basically if you're sitting at 4% you will have to drive 800 rise just to clear that 4% back down to 0%. Uber knows this that's why they raised the amount of rides it would take, and the same goes for acceptance rate since they changed the acceptance rate to 200 and they removed the 30-day feature, now instead of my acceptance rate resetting after 30 days or 100 rides it takes 200.
The bad thing is if a rider doesn’t show up and we cancel the ride we get dinged for it. This isn’t fair.
And when we accept a ride and the app says something went wrong it goes against us.
Do lyft then. If the passenger doesn't show up in 5 mins you can cancel, it goes against the passenger, and get half the pay 🤷🏾♂️
@@maryjanechiefers198 we do get paid for the 5min wait. Idk what that man is talking about. And it’s not a ding.
Ever 25 rides you cancel one your rating will be under 4%
The cancelation don't work like that... They count every one
That's just so if you had 4+ cancellations in the last 100. Now you have over 8 and they can deactivate you.
Acceptance only matter for those who want the tier rewards which is not much but can reduce some expenses
I love Uber but when I’m delivering food and talking to my customers. I find it RUDE to hit me with more orders. I’m not a robot YET 😂😮
Rejecting and cancelation are two different things.
30 40 hours a week?? Come to Phoenix and do 80 hrs a week to make 1300 xl. Never seen over 78%
We need to protest nationwide against Uber to get back our pay.
We don't need benefits, we just want our 70% back!
In CA with prop 22 you're guaranteed 20% above minimum wage. Thats not including tips
It was 500 trips in my market
As of today. I will no longer ride share. Ive had 4 riders say i drive dangerously. Thats untrue. I do the speed limit and abide by all traffic laws. Ive spoken to local drivers who are having same problem. People are not canceling anymore they are claiming false information to uber to get refunded for free rides. Im done. Uber does not let you defend yourself
Works great speaking from 💎 and cancel king. Im down to 3 percent from 8 percent.
Stay safe out there co workers
Its not worth driving farther to the pick up then the ride its self . I dont accept rides that cost me time and money. The driver rating a ranking is crap anyway.
Apps off 2/14/24 Show us the Love
puts nobody into 85%
Uber drivers are like pigeons fighting over trash. It's really apparent in the trip radar.
Uber is shooting themselves in the foot
One time I cancel the ride because the street was closed and that lazy ass passengers don’t wanna walk extra 1 or 2 mins and still went to my cancellation rate 🤣
And Uber is nickle and diming the drivers?!?
Chief Executive Dara Khosrowshahi's total compensation last year rose 22% to $24.3 million, the company disclosed Tuesday.Mar 29, 2023
Appears to go up but not back down anymore. It's punishment and eventually removal from the platform.
I agree 100% it's very unsafe during the drive this gambling
I agree…may work in our favor
And it matter why agai. ?
dispatcher Fort Lauderdale airport, Florida Night Shift you are on the recording. Be careful a lot cam around you i’m sure you didn’t sleep very well yesterday that’s why stand up and wash your face, go home because you did big mistakes inside the airport with the customers and drivers if you have any problems inside your home, I can help you about that. you know Uber first.
Your showing us Lyft Streaks not Uber
Uber isn't slick. This is just a tactic to keep drivers on the road longer, that are trying to maintain their tier accepts more rides that are trying to maintain the Diamond status of for Uber Pro.
Dude looks like the jewel thief Larry Lawton😂😂😊
All rides are garbage this week I rather stay home than driving for that garbage
I think we should all and I mean all drivers stop driving for Uber for a week long but it will have to be all of us all of us not just a few to teach Uber that without us there is no Uber
The only ones that will get hurt is the riders because they will not get their way no more they cancel us even if we are in our way to get them because they are so used to having a driver by their door as soon as they want but that will no longer happen with what Uber is doing to us tonight someone canceled me 3 minutes away from the pick up 30 minutes later the same trip came up again this person didn't get his or her way no more
Honestly, it is time to walk out from driving for the pup company. Get a regular job. Don't look back. You are in for the taking. Possibly file bankruptcy to take advantage of the better options. F....dara
So if you the driver cancells you have to pay for it? nah, cancel uber, you aint making me pay you for bad customers.
Should Uber not take proactive measures to enhance the working conditions for its drivers, I am determined to employ strategies that will significantly affect their financial performance, mirroring the issues they currently impose on us. My awareness of their near and far-reaching business tactics assures me that any actions I take will yield unfavorable outcomes for their operations.
They bait you with high fares to go into the ghetto areas. I take the fares and jet out of there.
Uber dispatchers Fort Lauderdale airport Florida Shame on you. Be ashamed of your manhood. I am an Uber driver. I open the Uber App system every day. I open and close and then I open the Uber system on my mobile more than 20 times a day because the dispatcher is blocking me. I cannot accept trips. This is unfair. The act is not the behavior of an educated person. I will complain to you legally. What a loss for men like you who have no value in the men's market.
Uber is a side gig. It's not something to he done full time.
THEY EVENTUALLY WON'T BE ABLE TO GET DRIVERS
This job is not a good full time job there is no security and they don’t pretty much care about you one single lie to a passenger you could get di activated without them find it what really happened!! They don’t deal on the road we are! But it’s good as a part time job though to get extra money for dinner for next day or something 😅
They could base it on the 10 trips if they are shit rides im not going
Should drivers be “worried”. No they shouldn’t be worried anything stop listening to this dude trying to scare you. He’s a nobody
Get a new job. Not worth putting all those miles on your car
Yo when the f- are you guy gonna assemble a nation wide strike , how much more sh-t we gotta endure . You guy get paid from Uber to not take action
That is not fair what you guys are doing Efficades want money don't cancel Find another job Why are you guys drivers for every guy's cancel every time You're just wasting your job And on top of that They look for the farthest people Far away Wonder someone like five minutes away
Hopefully now mask's aren't allowed for the safety of the Driver's, one Driver was killed that I know of and I'm sure there may be more too...
Nope 😊
Uber needs to starter to show where the rider headed before driver accepting the trip Uber put driver in danger in long island ny because is you accepting are below 485 Uber don't shower where rider headed and what happened when you get to the rider and you started the trip then you see where they go and then canceled the trip are problematic because l haves peoples started kicking my vehiculos very hard wy l canceled the trip because Uber send me to the bronx new york front long island ny guess how much l get paid 14 dollars guess how much the toll cost around 8 dollars and 5 dolkar gas how much l makes
Sergio & Chris, it's only gonna get worse & worse when it comes to Ubers mistreatment of drivers.
Your attitude of entitlement will only get worse as well because you refuse to except the truth. The good old days of rideshare are gone for good. I told you this 2 yrs ago. At this point its no longer ubers fault. It's your fault for not taking this channel in a much better direction and promoting true entrepreneurship by researching much better revenue streams for drivers which is valueable content.
We are tired of hearing you complain about problem while having no sollutions. This is an example of how most of you are not true entrepreneurs because you cannot make a living in the driving outside of Uber & Lyft. Doing the same thing & expecting different results is INSANITY. Just quit Uber people or take what they give you but you cant have it both ways. Uber & Lyft is not your company.
Fuber
"I'm still going to cancel garbage"
Spoken like true scum.
Who cares acceptance cancellation???