Thanks for the heads up. I did not know about the fee. Just opened an Ebay store after intermittent selling for 20 years. It’s called “Artifactual Finds”. Thanks for all the info!
I think this might have happened to me on cases I won (followed policy to a T) then ebay reverses decision and I appealed to each. I been hit with $60 in hidden fees since jan 4th, funds taken from account balance without ever being notified or even reported
If a buyer files a payment dispute, and you’re found responsible for the disputed amount, you’ll be charged a dispute fee by eBay. If you accept the payment dispute and issue a refund, eBay will waive the dispute fee, and you’ll be responsible for the refund amount issued to your buyer. -Exert directly from the Ebay dispute fee page. Although if the item was shipped and you have proof that it was shipped normally ebay will eat that sale price as a seller protection, i have called them twice for this exact thing and not had a problem. Otherwise as it says if you have to do a refund they "waive" the 20 dollar fee. I know you are a great ebayer and provide A TON of great information but on something like this you really need to provide all the information.
But an algorithm didn't come up with the idea for the fee, or approve the idea nor how to implement the fee. Humans at eBay cognitively did those things.
The world is changing in the Ecommerce.. Brick Businesses are shutting down and going on Ebay and other apps, I am a small business per say, I've notice the changes, now I see a lot of listed items that are NEW, posted by big businesses. The used item category will become a last option as people tend to shift to online buying. Huge companies can and will afford lots of items to be sponsored so they will alway be at sight, the fees will start to rise because if someone can afford to pay thousands on a lease, they can afford to pay additional "small change" fees, those same fees that for us just trying to make a living are high.. The same is happening with flea markets, they are charging more now because they know BIG business are getting spots to sell now. To speak more on fees, I can see already TH-cam doing the same to its viewers because they won't care to loose thousands that don't want to pay a viewer subscription because they will be banking with those that will.
If eBay keeps things like this up, they are going to loose sellers. I understand they are trying to appease the buyers, but without sellers, there won't be buyers
They all ready are. Look at how many have taken clothing reselling to Poshmark and Mercari, crafters have fled to Etsy and Facebook Marketplace. Amazon has also cut into ebay's market.
They seem to be hoping for large corporate clients at the level where the seller rates are "call for details." I used to work for one of those companies. I'm pretty sure they aren't paying those fees
So Scammers claim a fake dispute and if the Seller does not give the item up, a $20 fee from EBAY is also assessed. Feels like a strong arm to stop sellers from fighting for their item once stolen.
@@earlgendron4893 But if it costs the seller more to sell they will look for alternative incomes and they will lose their platform. No sellers ,no eBay. It is very stressful to sell online. You never know what is coming. It could get lost in the mail... the item could be damaged.... the customer could say they never got it and it was delivered... the customer sends back something else.. you may not sell the item after all the work of cleaning.. photographing... listing.. packing... and then their are taxes local and federal.. packing materials... shipping costs... and the list goes on and on.... If you tabulate your time... you are not making minimum wage and it has gone up... Also you have to pay out more taxes then working for someone else. Without any customer service is making it too hard to deal with issues on eBay. They are making enough money off of fees to have a call center to talk too. After you lose a customer it costs thousands of dollars to replace that customer. Plus: sellers are talking about what is going on and stopping new sellers from selling on eBay. They could lose their platform. Years ago I had a business and my customer service made my business flourish. What ever it took to take care of my customers... I would walk through fire for them.. and they expected that. They could contact me anytime they needed me and I was there for them. I took care of my suppliers to and made every contact special for them. In return, I had great customers and great suppliers. You have to take care of the sellers or you will lose them. This will cost you your platform.
This is exactly correct. I don't think they hire people to handle the disputes. All disputes seem to be automatically closed in the buyers favor, and ebay only entervenes when the seller appeals.
I got a warning about this, was going to try and contact them. Sold a .99 cent auction and got charged 1.85 in fees. Only option to try and contact them told me there would be a $20 dispute fee.
@@velveteenv76 That’s so ridiculous!! We will go in the hole with our items that are under $20 profit. Sourcing, cleaning, listing and shipping all take time and money!!!
I used to work in a Bank's complaint department and one thing I learnt is that if you are disputing anything, keep a log of any emails or phone calls - dates, times, names, actions etc. When disputing also keep it factual and keep emotion out of it, you have more chance of winning your case.
Sellers definitely need more options and support from eBay. Buyers don’t always go through the right processes and it causes so many headaches or bad feedback etc.
Seems like it's in Ebays best interest to side with buyer vs seller. They would never charge buyer a few for dispute. Sounds like fraud on Ebays part. Now it's best to bow down to buyers and give them what ever they want to save the seller additional fees or additional expenses.
@@gretchenbray Exactly my thoughts! They've added the threat of possible fees if the seller has a dispute but if a buyer has a dispute and is ruled against, is there the threat of a fee then? No, it's just for sellers to shut up and loose money OR dispute it and possibly loose more! Grrrrrrr.
I've been hearing this for years...ever since eBay made sellers stop leaving negative feedback for bad buyers....and nothing has been done or changed....
I have one charge back right now. The buyer filed fraud after item shipped same day and they're not asking for a return. They want to keep my item and get a full refund. Previously with charge back PayPal had your back. Ebay however is holding my funds with no estimated completion. If they charge me a fee for this I will be hot
Considering that it can take HOURS just for someone from customer service to become available to chat with you (let's not even discuss phone calls), this policy reeks of unfairness.
USPS is only doing their job so, they are not at fault. Customs was the one to send items so, it's their fault also, when they seller notice that customs was sending it back to him, he should have contact Ebay before the customer so, that Ebay can handle the situation.
eBay has been getting worse and worse for sellers for years now and this takes the cake. Was thinking about opening my store back up and getting into reselling again . Not so eager anymore.
@@bigdavesworld5268 I explained the difference in my video. eBay now has the power to go grab this fee and it’s more likely to happen now since buyers open cases directly within eBay. In the past, they were not doing that.whether it is standard or not is not my point. It’s that eBay now has the power to get it.
We use to pursue Amazon more aggressively. We made a shift to ebay. Very happy with the decision. Definitely, what you make of it. You can see it as cup half empty or half full.
@@PrimeTimeTreasureHunter I had PayPal step in many times always in my favor but was never charged a fee for their assistance. I do have a business class PayPal so maybe that helped.
@@bigdavesworld5268 yes and it’s pretty simple to set things up so that when ppl call the direct line that the call gets routed to a remote work location. Companies all over the world are doing this. You don’t have to go to Verizon’s Facebook page for example to explain your problem and wait for a call back if you’re lucky.. you just call.
@@PrimeTimeTreasureHunter I had to call and speak with someone about a Paypal problem 2 weeks ago. No problem. Spoke with the person, eventually got the problem handled. If they can do it, so can Ebay.
ebay does not keep the fee, it is a fee the credit card/bank who received a chargeback from the buyer charges ebay and ebay passes the fee back on to you if you lose the case, they tell you ahead of time this will happen when they give you the choice of whether or not you want to dispute the chargeback.
This fee is just ONE of the dark sides of manage payments. If we as seller's want to sell on eBay. We have to deal with their rules of engagement of selling. So I do what I know I have control of. And that is make sure my products are packed very well. And if it is a high ticket item make sure it has insurance on it. And I make sure I communicate with my buyers when they buy from me. I'm with them to the beginning until the end of their buying journey from both of my store. I let them know my full name. They can email me anytime. My phone number is on my eBay account so they can call me if they like. Communicate with our buyer is our strength of selling!
@@chewyisfamoushaha I have had some ppl say they were told ahead of time and others say they were not. It does not matter at all to sellers if eBay keeps the fee. All that matters is that they see eBay grab it out of their accounts.
eBay hack.... when trying to contact eBay through the help and contact icon select your account has been “hacked” and a rep will call back in one minute. I’ve never had a problem that they is the wrong department, they just transfer you immediately to the proper department. I’ve done this many times in the past 4 months.
@@raidersacdc4892 That works ok if you're selling low-dollar items, but if you're selling stuff worth $100 and upward, not only are sales fewer, but a single problem hits harder. I sell on Ebay in preference to Amazon right now because Amazon has its own interesting attitude toward sellers, but it seems to get more difficult all the time.
Where will the sellers go? Amazon is a pain to get started in different categories. FB marketplace is a joke. Making your own website costs money to advertise. Ebay knows what they are doing. We need another Ebay type website that's fair to both sides.
@@modmyfirestick5688 I'm not going to sell anymore. I have been a Persian cat breeder since 1994 and I just did ebay for extra money and I loved the hunt for items to sell,but that's kinda hard to do now.
eBay needs a seller support number even for the little guys. This fee will eat into profits. eBay is making it hard to sell if you’re a small vendor. Almost not worth it anymore.
I found out about the fee due to a dispute. Don’t recall eBay sending out any announcements about this. They are passing on the fee they get charged by their bank or reversing a transaction. Re.: going through FB to have a rep contact me. - An unnecessary extra step. Besides, when I signed up for eBay, I did not sign up for FB.
I've never had any issues contacting eBay via phone. I usually go through eBay and request a call back. Within 5 min they call back. As far as the $20 fee, business is business. All business must grow. Learn from it and adapt.
Ebay refunded a customer $900 from my account and let the customer keep the item. I no longer sell expensive items on ebay. Thank you and I agree with you.
Just like last year you had a video with an Ebay representative explaining how many of your viewers and sellers in general are fed up with selling items through an auction and the buyer never paying for the item because of the way Ebay has their platform set up. The Ebay rep said "Yes, we're aware of this being a problem and we're working on getting it resolved where the buyer pays immediately just like a Buy it Now purchase". Well, it's been a year and nothing. It just shows once again Ebay is only going to improve advantages in favor for the buyer and not the seller.
Being educated in basic contract law(s) as a non-lawyer businessman. I'm am now including a disclaiming in the description of all products offered for my protection. It shall also include an agreement without prejudice that buyers agrees to pay out of pocket all fees incurred with any disputes whatsoever. For example
Because I watched this video, I fought a customer dispute via the appeal process and won my case. They basically had to reverse the refund and reverse back that fee. It pays to fight those appeals and to provide all the details and proof that you can. It’s no different than fighting a credit card dispute. More information is better than not enough because nobody has time to give EBay more money. They really ought to be ashamed of themselves, especially during these times.
Let’s all go on eBay’s Facebook page and “dispute” this policy! They have lost touch with their seller’s base. They want to impose big business policies and fees on mom and pop businesses that can’t afford to absorb these costs.
I agree. Getting answers from Ebay and problem solving is absolutely ABISMALL!!!! It is so hard to get a problem solved with ebay and they all too often no longer review problems we may have with Buyers that are fraudulent or hostile. Every time we turn around we are seeing so much where they do not care about the other half of their business which is the Sellers. Having a phone line to actually talk to a real person to help resolve things would be FANTASTIC!!!
And they rather us contact them using Facebook messages. You would think they would reply quickly but the 3 times I did it took 24 hours to reply. They don’t give the right answer. The customer service is horrible!
Just had a recent item damaged from shipping. Buyer automatically gave me a negative review before talking to me and making Return Request. I had to explain to Buyer shipping is out of my control and I tried my best to safely package all items I ship, which this case was first time I had a item damaged during shipping. My solution, I gave Buyer a full refund, told Buyer to keep item, and ask for a feedback change... Buyer accepted and made feedback change. Best thing we can do now is try to work with Buyers, because it's apparent Ebay doesn't want to help us.
This is scary to me as a new seller. I don't have a lot of money in my account. I just found out this weekend that if you do a refund for a customer they pull directly from your bank account. That kind of access is scary. So not only did they put my funds on hold in my ebay store, but they took fund out of my bank too. I can't imagine having a bigger store. I guess I will keep trying to avoid this at all costs but very scary from where I'm sitting as a stay at home mom just trying to earn a few $$
Another reason sellers should have a separate account for managed payments they can dip in any time the want. You don't want them having access to your savings account. Expect more money grabs to come in the near future.
It happened to me also. But here’s what I found out. If a buyer opens a transaction not recognized case by telling their financial institution it’s not their charge. eBay gives you a two options. To dispute the case and provide tracking details. Or accept the dispute and refund the buyer. If you dispute the case. Provide tracking and the item shows that it has been delivered, you will usually win the dispute and nothing happens. And even if you loose the dispute, eBay refunds the money without any charge to the seller. Well.. At least for top rated sellers. BUT..... if the item tracking does not show to be delivered to the buyer. Then the buyer wins the dispute and eBay refunds the money and takes a dispute fee from the seller. In my situation the buyer failed to pick up the package from the post office because it was to large for the mailbox. And I lost my sale plus shipping plus a 20$ fee. Because the buyer failed to notice the slip in the mailbox. And the bogus part really is that as a seller I had zero control over where the payment came from or how it was handled. MANAGED PAYMENTS DID! Shouldn’t they be the ones disputing fraudulent charges? We pay for every managed payment transaction through our final value fee payment!
@@bradylavy9592 on top of that not everyone lives in a more populated area that has enough potential buyers, so it would be impossible for me personally to sell locally what I've sold over just the last 3ish months since starting selling online.
I rather sell online than deal with low ballers and no shows selling local. Besides eBay is not the only platform to sell online, there’s Amazon, mercari, Depop, goat, stock x, poshmark, Etsy, and Shopify.
If you don't sell high valued items then you will not make much in local sales. Online selling platforms allow you to sell to more people across the world and scale up in your sales volume.
Ebay demands our bank account information, so they can take whatever they want from it but won't even give us their phone number? Insane. Just so they can keep more fees for themselves and not share with Paypal. I wish they had a viable competitor, I'd use it instead.
Who’s the best?! YOU are! Thanks for this video - I would have never known about this fee. And if/when I got it I would be upset! Seems ridiculous to have a 20.00 fee. Especially in this example.
I can see this being a great deterrent for fraudulent sellers but if this becomes too much of an issue for legitimate sellers, Ebay is going to be setting themselves up for a major class action lawsuit. Definitely something their lawyers and board of directors are going to want to look into very soon before it does become an issue.
Wow😳, I had not heard about this fee! It upsets me personally, as I have had numerous issues with eBay in the past. Prices are changed, free shipping was offered, items that had sold were delisted, disputes took months to resolve, reimbursements were not made to my account that eBay had said were made....and the list goes on! Personally, I feel eBay “already has too much control over a seller’s funds!” This just isn’t right!!
Yes we definitely need to be able to directly contact ebay I'm dealing with a scam buyer now and I'm jumping through hoops with contacting ebay about it. It's totally crap with there policy.
Thank you for taking your time in making this video because I wasn’t aware of the $20 fee. That’s excessive. eBay also just added an international shipping/handling fee on top of whatever you’re charging. The seller doesn’t get any of it and the buyer ends up paying twice for shipping; this happened to me. Yes, I 100% agree eBay should make it easier to contact them; for any reason. They simply side with the buyer and the seller is left wondering. I didn’t know about their FB page for business as a point of contact, so thank you again.
Phone contact a must. Can see where rip off sites would get hurt, but that should be easy to track just with number of disputes they get and shut them down.
Yes this isn't good. I addressed this fee myself several months back in a video as it's been in the user agreement for a long while. With selling on Amazon, Walmart, Etsy, and etc. they have all had it for a long time. eBay is the last one to add this fee. We've paid the fee pretty much on every platform we sell on unfortunately. I researched it as well, and it appears to be tied to the processing company being hit from the buyers charge card company. If you check your charge card/bank card agreement they do state there could be fees for disputes with many of them. eBay does still have phone service though, but you have to have an Anchor Store or higher. We've had phone service all but one week when the pandemic first hit.
I got one of these on a credit card hargeback 4 months after i sold an item, no messsage at all from yhe buyer. Spent hours on the phone and nobody had any idea about the situation. One of the reps told me i needed to learn how the dispute process "actually" works and move on. Like I can't go to home depot, buy a refrigerator and 4 months later file a chargeback because it was raining and had a bad lunch. This ebay system is absolutely flawed.
@@PrimeTimeTreasureHunter nope, it was a delayed message a couple weeks after the chargeback got found in the buyers favor and the dispute closed, even after showing ebay it was incorrect.
I definitely had no clue that this fee existed. I try to be pro active all the time, I update buyers with ETA & as well as let them know if the package is stuck somewhere, so I'm just going to keep doing what I do & hope for the best. Thanks for the info. You're the greatest!
You are absolutely right. There are people that won’t take the time to see this through. It would depend on the reason for the dispute. I wouldn’t roll over though. The worst part is that there was no warning and the detail page didn’t give any “detail” on how they came about their ruling. Enjoying your content! Can’t wait to see you go to more estate sales. Be safe!
I had no clue about this fee. I've never had to file a dispute as my returns have been pretty straightforward, however...this is obviously a deterrent for even filing a Legit dispute and takes away EVEN MORE seller protections! I'm a "work it out on the phone" person and using Ebay for business for customer service is another deterrent for me reaching out with any issues. I'll do it if the dollar amount is worth my time but most likely will just let it go. And yes, all this makes me furious and leaves me feeling a bit salty and unappreciated by Ebay :(
Wow....Just Wow! SMH! This seems so wrong to me. If someone files a dispute and it's something beyond our control, we should definitely not be charged a dispute fee. Honestly, I don't think that fee should be charged ever, unless there is something that we as sellers totally did wrong on purpose. I'm glad Ebay worked with the seller and waived the fee. And no, I didn't know about this until you made this video. So, thank you!
Ebay started going sour for sellers when it took away the sellers ability to post negative feedback on a buyer, that opened the door for all kind of buyers roaming Ebay auctions and ripping off sellers. I stopped selling periodically on Ebay when it took away my rights to keep crooked buyers away via negative feedback. Now I sell one in a blue moon and is only items I can't move in flea markets, meaning items I really don't care about. I'm doing better on Craig list and other less anti-sellers online markets.
This isn’t a new fee!! I had something similar happen to me 3 years ago! I sold a mid century console bowl. Item was shipped on time and according to tracking was delivered. 30 days after the date of delivery, not the date of sale, the buyer claimed it was arrived broken. I asked see the broken part and the packing. They refused to show me. I told them the item was insured and they should file a claim with the PO. They didn’t and filed a “not as described” case. I countered and showed the pictures of the items they bought and their messages where they claimed it arrived broken weeks after it was delivered. eBay gave them their money back and took return postage out of my account (even though I had it listed as buyer pays return) AND hit me with this $20.00 fee for “bothering to dispute” a scammy customer who clearly broke the dish after getting and using it a few weeks. What eBay needs is several class action lawsuits from sellers!!
I am so glad I came aacrossed your channel. Thank you. I just wanted to comment that I strongly agree with you on the issue of the dispute fee. I have had to deal with recently and it was very disheartening and made feel a little discouraged. So, thank you again, Prime time.
This fee is nuts! 4Q we had 2 buyers file disputes against us due to issues with USPS. One item was picked up, but USPS never scanned it anywhere along its 1000+ mile route until it was delivered. Took 21 days to arrive. Sellers have zero control over that (except to switch FedEx who scanned and delivered on time 4Q 2020.) But that won’t help with Customs issues.
I had no idea. This is huge bc most of my transactions are around $25. This would wipe away all profit in anything I sell. And it would make me walk away from the eBay platform for good if It happened more than one time.
I sell lower end sports cards 3-5 dollar range. Some in the 30-50 dollar range. I don’t sell international & offer free shipping on most of my items. One thing I learned is eBay ALWAYS sides with the buyer so I just issue a refund & move on
That is so wrong, because I as a Seller in that situation would be on the phone and he minute the Buyer filed the return/fraud case. This is so very frustrating!!! We should have the right to dispute any refund. Unbelievable and so disappointed in EBay. Why does EBay always want to blame the Seller? Yes, we need to be able to contact EBay directly. They need to stop hiding behind the pandemic and open their phones again.
I recently shut down my store for reasons such as this ! I was at the point where I either had to join Managaed Payments or close and seeing all the crap that Ebay was doing with sellers over the shipping nightmare at Christmas (thank God I had a patient buyer), seeing videos like this and not selling as much as Mercari and Poshmark did it for me. Mercari, Poshmark, and Facebook were hands down 1000% better with the shipping situation and I sell so much more with no store fee ! Adios Ebay !!!!!
I didn't have to refund a single customer as a full time seller from shipping items late during the holiday. I contacted customers proactively to let them know when stuff was late and filed missing mail forms helped get items unstuck and moving when tracking didnt make it appear that items were moving. Customer service combined with the stories on the news were enough that most customers were understanding and everyone got their stuff. Ebay delayed punishing sellers enough that it didn't effect me in anyway. It was scary when the delays kept piling up.
I did not know and will watch for this on all return requests!! If they control the money, they will keep trying to put their hand in the cookie jar every chance they get. I just wish they would start immediately charging the buyer's card when ever they hit buy it now, win an auction, or make an offer that's accepted by the seller. We should never have to wait to be paid.
This is extremely unfair to eBay sellers! There are too many variables in returns, each filed disputed should be reviewed. We can't even reach eBay!!!!
When I started selling with ebay, the sellers were very protected. Now the seller is at fault no matter the issue. An item I sold before Christmas was stalled in detroit for what seemed forever on a priority package. The buyer opened a dispute on me and EVEN THOUGH everyone could see the tracking and that I did everything right, ebay made me return her money in full. The woman received the package 3 days later and would not then pay me nor return it. Ebay of course did nothing and I feel so forgotten by them vs how I used to feel.
look at u a whole different way now that u all noted you were a neuropsychologist - thankful for all the content, just been setting myself up to start reselling/ebay store - do forensic assessments myself. - picking up a real nice evel knevel dragster tomorrow .. car is mint - box not so much! peace
Was offered PhD ride at PITT in 2003 but I was 32 and had a full time job couldn’t live on stipend- but would have gone forward in neuropsychological direction for TBI
This makes me really angry. In a combined shipping situation, if a relatively new seller is operating on a thin margin, it could wipe him or her out. And what about those international sales? Isn’t GSP supposed to protect us from those return charges?
Another issue when I used PayPal was when a buyer lost a case on eBay and then opened another through PayPal. And win! with managed payments this shouldn’t be an issue.
I did not know about this fee. I have refunds enabled so I accept refunds no matter what. My refund amount is a few a year. I hope that fee stays far away from me. Side note ---the majority of my sale this week have come from Mercari. It's been on the rise for awhile now. Interesting to watch.
It's almost like extorsion. They know sellers won't dispute a $15 item because they may have to pay $20 anyway. It's just a way of forcing free returns no matter what. Stop trying to emulate Amazon eBay and start being innovative like you used to be....
Something about this whole managed payment thing seemed sketchy from the start. I am sure as it unfolds, it will have many faces. All I can say is, on an individual case basis, if something seems unethical or you consider unfair from a business perspective, I would recommend opening up a case with the better business bureau. Creates some demand for accountability. eBay cannot play God and still has to conform to what is considered fair business practices and if there shows a trend in bbb complaints l, it doesn’t look good to share holders as a very good business model. Maybe I’m just not familiar with it yet, but like most of ebays supposed changes for the better, the new managed payments is hard to navigate, makes little sense, and so far seems to only benefit eBay itself.
JOIN as a Member for EXCLUSIVE perks: bit.ly/37KoZBH
Thanks for the heads up. I did not know about the fee. Just opened an Ebay store after intermittent selling for 20 years. It’s called “Artifactual Finds”. Thanks for all the info!
@@aliceisley6984 Sure thing!
I think this might have happened to me on cases I won (followed policy to a T) then ebay reverses decision and I appealed to each. I been hit with $60 in hidden fees since jan 4th, funds taken from account balance without ever being notified or even reported
If a buyer files a payment dispute, and you’re found responsible for the disputed amount, you’ll be charged a dispute fee by eBay. If you accept the payment dispute and issue a refund, eBay will waive the dispute fee, and you’ll be responsible for the refund amount issued to your buyer. -Exert directly from the Ebay dispute fee page. Although if the item was shipped and you have proof that it was shipped normally ebay will eat that sale price as a seller protection, i have called them twice for this exact thing and not had a problem. Otherwise as it says if you have to do a refund they "waive" the 20 dollar fee. I know you are a great ebayer and provide A TON of great information but on something like this you really need to provide all the information.
@@flatout5815 Any communication that is requested outside of the ebay platform is super fishy and should be avoided.
It's almost like eBay hates their sellers for some reason.
Exactly!! And, how do they earn the largest portion, if not all, of their revenue!?
No they don’t hate us sellers, that would involve human emotions, these are computer algorithms at work, humans aren’t involved anymore
But an algorithm didn't come up with the idea for the fee, or approve the idea nor how to implement the fee. Humans at eBay cognitively did those things.
It feels that way
The world is changing in the Ecommerce.. Brick Businesses are shutting down and going on Ebay and other apps, I am a small business per say, I've notice the changes, now I see a lot of listed items that are NEW, posted by big businesses. The used item category will become a last option as people tend to shift to online buying. Huge companies can and will afford lots of items to be sponsored so they will alway be at sight, the fees will start to rise because if someone can afford to pay thousands on a lease, they can afford to pay additional "small change" fees, those same fees that for us just trying to make a living are high.. The same is happening with flea markets, they are charging more now because they know BIG business are getting spots to sell now. To speak more on fees, I can see already TH-cam doing the same to its viewers because they won't care to loose thousands that don't want to pay a viewer subscription because they will be banking with those that will.
If eBay keeps things like this up, they are going to loose sellers. I understand they are trying to appease the buyers, but without sellers, there won't be buyers
Yes, not a good development
They all ready are. Look at how many have taken clothing reselling to Poshmark and Mercari, crafters have fled to Etsy and Facebook Marketplace. Amazon has also cut into ebay's market.
Ya not going to lie. Facebook Marketplace is doing really well for me right now. eBay is my main platform but I have been cross posting a lot.
With the way the reselling community is growing and coming together online we could band together and create our own platform.
@@amyandtony yes please!!
Ebay Is missing the Biggest Point " Without Sellers they have NO INCOME" Ebay has NO INVENTORY without Sellers!
They seem to be hoping for large corporate clients at the level where the seller rates are "call for details." I used to work for one of those companies. I'm pretty sure they aren't paying those fees
@@redpiano1 Ebay is stupid if they are doing that. Large companies can just have their own website what do they need Ebay for?
So Scammers claim a fake dispute and if the Seller does not give the item up, a $20 fee from EBAY is also assessed. Feels like a strong arm to stop sellers from fighting for their item once stolen.
That can happen yes. Not right
So disputes end up being a revenue stream for eBay. By doing this, they are, in effect, encouraging disputes. Not good!
Technically no because they still need to hire people to cover the disputes. They're just trying not to pay those people's wages themselves
@@earlgendron4893 But if it costs the seller more to sell they will look for alternative incomes and they will lose their platform. No sellers ,no eBay. It is very stressful to sell online. You never know what is coming. It could get lost in the mail... the item could be damaged.... the customer could say they never got it and it was delivered... the customer sends back something else.. you may not sell the item after all the work of cleaning.. photographing... listing.. packing... and then their are taxes local and federal.. packing materials... shipping costs... and the list goes on and on.... If you tabulate your time... you are not making minimum wage and it has gone up... Also you have to pay out more taxes then working for someone else. Without any customer service is making it too hard to deal with issues on eBay. They are making enough money off of fees to have a call center to talk too. After you lose a customer it costs thousands of dollars to replace that customer. Plus: sellers are talking about what is going on and stopping new sellers from selling on eBay. They could lose their platform. Years ago I had a business and my customer service made my business flourish. What ever it took to take care of my customers... I would walk through fire for them.. and they expected that. They could contact me anytime they needed me and I was there for them. I took care of my suppliers to and made every contact special for them. In return, I had great customers and great suppliers. You have to take care of the sellers or you will lose them. This will cost you your platform.
This is exactly correct. I don't think they hire people to handle the disputes. All disputes seem to be automatically closed in the buyers favor, and ebay only entervenes when the seller appeals.
eBay take $20 dispute fee from seller’s account without notifying the seller, that is called FRAUD😡
It's part of the agreement when you choose to sell on ebay so since you agree to this its not fraud.
Exactly
I got a warning about this, was going to try and contact them. Sold a .99 cent auction and got charged 1.85 in fees. Only option to try and contact them told me there would be a $20 dispute fee.
@@velveteenv76 That’s so ridiculous!! We will go in the hole with our items that are under $20 profit. Sourcing, cleaning, listing and shipping all take time and money!!!
I will call them and dispute it!!
I used to work in a Bank's complaint department and one thing I learnt is that if you are disputing anything, keep a log of any emails or phone calls - dates, times, names, actions etc. When disputing also keep it factual and keep emotion out of it, you have more chance of winning your case.
Good tips
The GREED of ebay is disgusting, how they get a percentage of shipping is beyond me
Right! Getting charged commission on money you didn't even collect.
We pay fees on the taxes collected too!
That's the Joy of selling on eBay, those little fees are for all that traffic that eBay bring to us as seller's using their platform.
@@james...cardinal Discounts on shipping have been around wayyyy before that.
Offer free a shipping that takes care of that problem
Sellers definitely need more options and support from eBay. Buyers don’t always go through the right processes and it causes so many headaches or bad feedback etc.
So so true Katey! Thanks for watching and commenting
Seems like it's in Ebays best interest to side with buyer vs seller. They would never charge buyer a few for dispute. Sounds like fraud on Ebays part. Now it's best to bow down to buyers and give them what ever they want to save the seller additional fees or additional expenses.
@@gretchenbray Exactly my thoughts! They've added the threat of possible fees if the seller has a dispute but if a buyer has a dispute and is ruled against, is there the threat of a fee then? No, it's just for sellers to shut up and loose money OR dispute it and possibly loose more! Grrrrrrr.
I've been hearing this for years...ever since eBay made sellers stop leaving negative feedback for bad buyers....and nothing has been done or changed....
I have one charge back right now. The buyer filed fraud after item shipped same day and they're not asking for a return. They want to keep my item and get a full refund. Previously with charge back PayPal had your back. Ebay however is holding my funds with no estimated completion. If they charge me a fee for this I will be hot
Please keep me updated on this Kat in an instant message
@@PrimeTimeTreasureHunter will do its been weeks I'm disappointed in this paypal would cover our butt and have our money un froze in a few days
@@TheNurseFlipper Right. I have had some people tell me that this is no different from PayPal but it was handled differently
Considering that it can take HOURS just for someone from customer service to become available to chat with you (let's not even discuss phone calls), this policy reeks of unfairness.
Yep
How did they come to the conclusion that the seller was in the wrong even after tracking was updated.....why are we paying for USPS mistakes???
Good question
I have been asking that one for a long time.
USPS is only doing their job so, they are not at fault. Customs was the one to send items so, it's their fault also, when they seller notice that customs was sending it back to him, he should have contact Ebay before the customer so, that Ebay can handle the situation.
Could this be avoided by using their Global Shipping Service? That is what I use for all international sales.
eBay has been getting worse and worse for sellers for years now and this takes the cake. Was thinking about opening my store back up and getting into reselling again . Not so eager anymore.
I don’t mean to discourage you from selling on eBay. Yes, this is annoying but I just try and work around it.
@@bigdavesworld5268 I explained the difference in my video. eBay now has the power to go grab this fee and it’s more likely to happen now since buyers open cases directly within eBay. In the past, they were not doing that.whether it is standard or not is not my point. It’s that eBay now has the power to get it.
We use to pursue Amazon more aggressively. We made a shift to ebay. Very happy with the decision. Definitely, what you make of it. You can see it as cup half empty or half full.
@@PrimeTimeTreasureHunter I had PayPal step in many times always in my favor but was never charged a fee for their assistance. I do have a business class PayPal so maybe that helped.
@@TheLearningThread You won't be charged a fee unless you file a dispute to a chargeback and lose
Yes we should be able to speak to someone. They used to protect the seller. That has been different for a few years now.
They stopped allowing calls after the pandemic. Crazy we can’t call direct yet
@@bigdavesworld5268 yes and it’s pretty simple to set things up so that when ppl call the direct line that the call gets routed to a remote work location. Companies all over the world are doing this. You don’t have to go to Verizon’s Facebook page for example to explain your problem and wait for a call back if you’re lucky.. you just call.
@@PrimeTimeTreasureHunter I had to call and speak with someone about a Paypal problem 2 weeks ago. No problem. Spoke with the person, eventually got the problem handled. If they can do it, so can Ebay.
You can talk to eBay .. they call you back in one minute typically . I’ve done it 6-7 times in the last couple months .
There is no logic in that fee. Not fair at all.. sounds like another money grab.
ebay does not keep the fee, it is a fee the credit card/bank who received a chargeback from the buyer charges ebay and ebay passes the fee back on to you if you lose the case, they tell you ahead of time this will happen when they give you the choice of whether or not you want to dispute the chargeback.
This fee is just ONE of the dark sides of manage payments. If we as seller's want to sell on eBay. We have to deal with their rules of engagement of selling. So I do what I know I have control of. And that is make sure my products are packed very well. And if it is a high ticket item make sure it has insurance on it. And I make sure I communicate with my buyers when they buy from me. I'm with them to the beginning until the end of their buying journey from both of my store. I let them know my full name. They can email me anytime. My phone number is on my eBay account so they can call me if they like. Communicate with our buyer is our strength of selling!
@@chewyisfamoushaha I have had some ppl say they were told ahead of time and others say they were not. It does not matter at all to sellers if eBay keeps the fee. All that matters is that they see eBay grab it out of their accounts.
eBay hack.... when trying to contact eBay through the help and contact icon select your account has been “hacked” and a rep will call back in one minute. I’ve never had a problem that they is the wrong department, they just transfer you immediately to the proper department. I’ve done this many times in the past 4 months.
I have currently 319 items in my eBay store each one of them are potential land mines...I just list and pray for the best which is ridiculous.
Stick with it. Hopefully this does not happen often
I have 1250 items. I’ve just had the mindset that if a buyer bitches just refund the $$ and move on
@@raidersacdc4892 That works ok if you're selling low-dollar items, but if you're selling stuff worth $100 and upward, not only are sales fewer, but a single problem hits harder. I sell on Ebay in preference to Amazon right now because Amazon has its own interesting attitude toward sellers, but it seems to get more difficult all the time.
Well said. Selling on eBay is now a scary experience
Wow, that opens up eBay to reject all disputes just to get more money. 😳
Sounds like a “Class Action Lawsuit” in the making.
Wow that’s crazy! I’m sure eBay will lose a lot of sellers in the near future if they keep that up. Sellers already get screwed with scam buyers.
Yeah I hope they reverse course on how quickly they assign such a fee
I'm done with ebay and been a seller since 2008!
Where will the sellers go? Amazon is a pain to get started in different categories. FB marketplace is a joke. Making your own website costs money to advertise. Ebay knows what they are doing. We need another Ebay type website that's fair to both sides.
@@MrGary33333 Where will you sell then?
@@modmyfirestick5688 I'm not going to sell anymore. I have been a Persian cat breeder since 1994 and I just did ebay for extra money and I loved the hunt for items to sell,but that's kinda hard to do now.
eBay needs a seller support number even for the little guys. This fee will eat into profits. eBay is making it hard to sell if you’re a small vendor. Almost not worth it anymore.
I’ll be giving an update on this soon
I found out about the fee due to a dispute. Don’t recall eBay sending out any announcements about this. They are passing on the fee they get charged by their bank or reversing a transaction.
Re.: going through FB to have a rep contact me. - An unnecessary extra step. Besides, when I signed up for eBay, I did not sign up for FB.
it's not worth it. that's why i don't sell on Ebay anymore.
I've never had any issues contacting eBay via phone. I usually go through eBay and request a call back. Within 5 min they call back. As far as the $20 fee, business is business. All business must grow. Learn from it and adapt.
Ebay has the seller by the balls. It's really unfair to sellers.
Ebay refunded a customer $900 from my account and let the customer keep the item. I no longer sell expensive items on ebay. Thank you and I agree with you.
I don’t have a Facebook account. EBay needs to hire the right amount of people already. Enough leaning on pandemic.
No way they can’t just reroute calls to eBay reps working from home
Ebay's profits have gone up since the pandemic. People are shopping from home.
That's why i use Ebay's Global shipping program... It might cost the seller more but as a seller you get more protection
True
Just like last year you had a video with an Ebay representative explaining how many of your viewers and sellers in general are fed up with selling items through an auction and the buyer never paying for the item because of the way Ebay has their platform set up. The Ebay rep said "Yes, we're aware of this being a problem and we're working on getting it resolved where the buyer pays immediately just like a Buy it Now purchase". Well, it's been a year and nothing. It just shows once again Ebay is only going to improve advantages in favor for the buyer and not the seller.
Yeah that needed to change like yesterday
Being educated in basic contract law(s) as a non-lawyer businessman. I'm am now including a disclaiming in the description of all products offered for my protection. It shall also include an agreement without prejudice that buyers agrees to pay out of pocket all fees incurred with any disputes whatsoever. For example
Glad I waited to start. Will only put high value, collectible items on eBay. Other things will go elsewhere. Much appreciated!
Thanks!
Because I watched this video, I fought a customer dispute via the appeal process and won my case. They basically had to reverse the refund and reverse back that fee. It pays to fight those appeals and to provide all the details and proof that you can. It’s no different than fighting a credit card dispute. More information is better than not enough because nobody has time to give EBay more money. They really ought to be ashamed of themselves, especially during these times.
I am so happy to hear that this video helped you!
@@PrimeTimeTreasureHunter It did, very much so. Thank you 🙏
I had no idea. My question is how long before bad buyers start using this against us.
Good question
I agree! We need to be able to speak to an Ebay rep on the phone again!
Let’s all go on eBay’s Facebook page and “dispute” this policy! They have lost touch with their seller’s base. They want to impose big business policies and fees on mom and pop businesses that can’t afford to absorb these costs.
I agree. Getting answers from Ebay and problem solving is absolutely ABISMALL!!!! It is so hard to get a problem solved with ebay and they all too often no longer review problems we may have with Buyers that are fraudulent or hostile. Every time we turn around we are seeing so much where they do not care about the other half of their business which is the Sellers. Having a phone line to actually talk to a real person to help resolve things would be FANTASTIC!!!
And they rather us contact them using Facebook messages. You would think they would reply quickly but the 3 times I did it took 24 hours to reply. They don’t give the right answer.
The customer service is horrible!
Your growth lately is awesome bud. You deserve it. I can’t wait to get on your level lol.
Lol thanks
Just had a recent item damaged from shipping. Buyer automatically gave me a negative review before talking to me and making Return Request. I had to explain to Buyer shipping is out of my control and I tried my best to safely package all items I ship, which this case was first time I had a item damaged during shipping. My solution, I gave Buyer a full refund, told Buyer to keep item, and ask for a feedback change... Buyer accepted and made feedback change.
Best thing we can do now is try to work with Buyers, because it's apparent Ebay doesn't want to help us.
Thanks for the info. Before today I WASN'T aware of this . Seems like E-Bay is making it harder and harder for the part time seller to stay with them.
This is scary to me as a new seller. I don't have a lot of money in my account. I just found out this weekend that if you do a refund for a customer they pull directly from your bank account. That kind of access is scary. So not only did they put my funds on hold in my ebay store, but they took fund out of my bank too. I can't imagine having a bigger store. I guess I will keep trying to avoid this at all costs but very scary from where I'm sitting as a stay at home mom just trying to earn a few $$
Not trying to discourage you from selling on eBay. I just try and work around this type of stuff.
Another reason sellers should have a separate account for managed payments they can dip in any time the want. You don't want them having access to your savings account. Expect more money grabs to come in the near future.
I have it set up so that that the money in my managed payment bank account automatically transfers to another account as soon as it deposits.
@@intothevoid1926 all this will do is create an overdraft fee from your bank when eBay withdraws their money.
It happened to me also. But here’s what I found out. If a buyer opens a transaction not recognized case by telling their financial institution it’s not their charge. eBay gives you a two options. To dispute the case and provide tracking details. Or accept the dispute and refund the buyer. If you dispute the case. Provide tracking and the item shows that it has been delivered, you will usually win the dispute and nothing happens. And even if you loose the dispute, eBay refunds the money without any charge to the seller. Well.. At least for top rated sellers. BUT..... if the item tracking does not show to be delivered to the buyer. Then the buyer wins the dispute and eBay refunds the money and takes a dispute fee from the seller. In my situation the buyer failed to pick up the package from the post office because it was to large for the mailbox. And I lost my sale plus shipping plus a 20$ fee. Because the buyer failed to notice the slip in the mailbox. And the bogus part really is that as a seller I had zero control over where the payment came from or how it was handled. MANAGED PAYMENTS DID! Shouldn’t they be the ones disputing fraudulent charges? We pay for every managed payment transaction through our final value fee payment!
I make better profits on Craigslist. I've slowly started selling more on CL and OfferUp. In person sales equals no fees.
Takes time out of your day to meet people. I personally like the convenience of selling online.
@@bradylavy9592 on top of that not everyone lives in a more populated area that has enough potential buyers, so it would be impossible for me personally to sell locally what I've sold over just the last 3ish months since starting selling online.
I rather sell online than deal with low ballers and no shows selling local. Besides eBay is not the only platform to sell online, there’s Amazon, mercari, Depop, goat, stock x, poshmark, Etsy, and Shopify.
If you don't sell high valued items then you will not make much in local sales. Online selling platforms allow you to sell to more people across the world and scale up in your sales volume.
Yes open the phones back up. There are many companies that have people that work from home as phone contact/call center workers.
I’ll have an update on this soon
I am dealing with this right now. In the dispute process! I will appeal the dispute if they win. Just ridiculous !
Let me know what happens on instant messenger
Ebay demands our bank account information, so they can take whatever they want from it but won't even give us their phone number? Insane. Just so they can keep more fees for themselves and not share with Paypal. I wish they had a viable competitor, I'd use it instead.
I have been saying it for years: Sellers need a collective voice and seat at the table. Sellers United?
I’ve advocated that too
We are ready to sign petition!
@@ginapin4516
Surprised sellers haven't done something about it already, buyers have too much power, very unbalanced
@@ginapin4516 Petition is a bad word, it literally mean "To beg to a higher deity." Better to "Ask" or "Request" for representation.
I'll join
Will be listing more on Mercari. Thinking about looking into Bonanza as well.
Problem is they have very low market share, especially Bonanza
Heard people doing offerup too
Who’s the best?! YOU are! Thanks for this video - I would have never known about this fee. And if/when I got it I would be upset! Seems ridiculous to have a 20.00 fee. Especially in this example.
Definitely! Thanks JB!!!
I can see this being a great deterrent for fraudulent sellers but if this becomes too much of an issue for legitimate sellers, Ebay is going to be setting themselves up for a major class action lawsuit. Definitely something their lawyers and board of directors are going to want to look into very soon before it does become an issue.
Wow😳, I had not heard about this fee! It upsets me personally, as I have had numerous issues with eBay in the past. Prices are changed, free shipping was offered, items that had sold were delisted, disputes took months to resolve, reimbursements were not made to my account that eBay had said were made....and the list goes on! Personally, I feel eBay “already has too much control over a seller’s funds!” This just isn’t right!!
Yes we definitely need to be able to directly contact ebay I'm dealing with a scam buyer now and I'm jumping through hoops with contacting ebay about it. It's totally crap with there policy.
I've been selling on ebay for 17 years and I've dealt with all of the glitches and changes. Now I think it's time to retire.
Don’t mean to discourage you. Just want you to be aware. I just try snd work around it
Me too. Over 20 years. I'm over it Sharon.
It's so sad. I used to love eBay and it's 50% of my income. We need a mass exodus.
Thank you for taking your time in making this video because I wasn’t aware of the $20 fee. That’s excessive.
eBay also just added an international shipping/handling fee on top of whatever you’re charging. The seller doesn’t get any of it and the buyer ends up paying twice for shipping; this happened to me.
Yes, I 100% agree eBay should make it easier to contact them; for any reason. They simply side with the buyer and the seller is left wondering. I didn’t know about their FB page for business as a point of contact, so thank you again.
Thanks for sharing, Katie
When they switched to managed payments I switched to removing all my listings,game over.
Time to start a new auction site! I'm less and less pleased with ebay every day!
Phone contact a must. Can see where rip off sites would get hurt, but that should be easy to track just with number of disputes they get and shut them down.
Thanks Mike
Yes this isn't good. I addressed this fee myself several months back in a video as it's been in the user agreement for a long while. With selling on Amazon, Walmart, Etsy, and etc. they have all had it for a long time. eBay is the last one to add this fee. We've paid the fee pretty much on every platform we sell on unfortunately. I researched it as well, and it appears to be tied to the processing company being hit from the buyers charge card company. If you check your charge card/bank card agreement they do state there could be fees for disputes with many of them. eBay does still have phone service though, but you have to have an Anchor Store or higher. We've had phone service all but one week when the pandemic first hit.
Thanks Don! I appreciate you adding that info!
I got one of these on a credit card hargeback 4 months after i sold an item, no messsage at all from yhe buyer. Spent hours on the phone and nobody had any idea about the situation. One of the reps told me i needed to learn how the dispute process "actually" works and move on. Like I can't go to home depot, buy a refrigerator and 4 months later file a chargeback because it was raining and had a bad lunch. This ebay system is absolutely flawed.
Did eBay warn you about a $20 fee if you disputed it
@@PrimeTimeTreasureHunter nope, it was a delayed message a couple weeks after the chargeback got found in the buyers favor and the dispute closed, even after showing ebay it was incorrect.
I definitely had no clue that this fee existed. I try to be pro active all the time, I update buyers with ETA & as well as let them know if the package is stuck somewhere, so I'm just going to keep doing what I do & hope for the best. Thanks for the info. You're the greatest!
Thanks Melody!
You are absolutely right. There are people that won’t take the time to see this through. It would depend on the reason for the dispute. I wouldn’t roll over though. The worst part is that there was no warning and the detail page didn’t give any “detail” on how they came about their ruling.
Enjoying your content! Can’t wait to see you go to more estate sales. Be safe!
Thanks Mike. Can’t wait for more estate sales. Nothing good lately
Ha! It’s Michele with one L! 🤣
Yes we need to get a hold of eBay
I had no clue about this fee. I've never had to file a dispute as my returns have been pretty straightforward, however...this is obviously a deterrent for even filing a Legit dispute and takes away EVEN MORE seller protections! I'm a "work it out on the phone" person and using Ebay for business for customer service is another deterrent for me reaching out with any issues. I'll do it if the dollar amount is worth my time but most likely will just let it go. And yes, all this makes me furious and leaves me feeling a bit salty and unappreciated by Ebay :(
Terrific summary of how man ppl feel, Crystal
YES DIRECT CALLS
Wow....Just Wow! SMH! This seems so wrong to me. If someone files a dispute and it's something beyond our control, we should definitely not be charged a dispute fee. Honestly, I don't think that fee should be charged ever, unless there is something that we as sellers totally did wrong on purpose. I'm glad Ebay worked with the seller and waived the fee. And no, I didn't know about this until you made this video. So, thank you!
Agreed!
We need a live human to discuss issues with within EBay !!!!
Haven't won a single return on recent eBay!! Lost alot of money from Dodgy sellers and not getting dispute
Ebay started going sour for sellers when it took away the sellers ability to post negative feedback on a buyer, that opened the door for all kind of buyers roaming Ebay auctions and ripping off sellers. I stopped selling periodically on Ebay when it took away my rights to keep crooked buyers away via negative feedback. Now I sell one in a blue moon and is only items I can't move in flea markets, meaning items I really don't care about. I'm doing better on Craig list and other less anti-sellers online markets.
ebay has gone nuts
It’s pretty crazy
This isn’t a new fee!! I had something similar happen to me 3 years ago! I sold a mid century console bowl. Item was shipped on time and according to tracking was delivered. 30 days after the date of delivery, not the date of sale, the buyer claimed it was arrived broken. I asked see the broken part and the packing. They refused to show me. I told them the item was insured and they should file a claim with the PO. They didn’t and filed a “not as described” case. I countered and showed the pictures of the items they bought and their messages where they claimed it arrived broken weeks after it was delivered. eBay gave them their money back and took return postage out of my account (even though I had it listed as buyer pays return) AND hit me with this $20.00 fee for “bothering to dispute” a scammy customer who clearly broke the dish after getting and using it a few weeks. What eBay needs is several class action lawsuits from sellers!!
I would hope if a buyer files chargeback they are removed from The platform like mercari and Facebook does that way they can’t buy anymore.
I did not know they did that
I wish mercari had more traffic and buyers that weren’t so cheap lol but overall I do like mercari more than eBay.
Yikes!! I had no idea about this!! Grateful for this video!
Thanks. Please subscribe
It feels like eBay is so buyer favorable. I didn’t know about this beforehand. Thanks for info. And very much upping all kinds of fees.
I am so glad I came aacrossed your channel. Thank you.
I just wanted to comment that I strongly agree with you on the issue of the dispute fee. I have had to deal with recently and it was very disheartening and made feel a little discouraged. So, thank you again, Prime time.
Thanks so much Abby. Glad it helped. Be sure to subscribe.
Judge, jury and executioner.....always a bad idea. Thanks for bringing this to light, Dom.
Sure thing
This fee is nuts! 4Q we had 2 buyers file disputes against us due to issues with USPS. One item was picked up, but USPS never scanned it anywhere along its 1000+ mile route until it was delivered. Took 21 days to arrive. Sellers have zero control over that (except to switch FedEx who scanned and delivered on time 4Q 2020.) But that won’t help with Customs issues.
Correct
I didn't know about the fee. That's crazy. Thanks for the info
Sure thing
Thank you for the information. Really helpful, as I'm just about to open up my own eBay shop.
I had no idea. This is huge bc most of my transactions are around $25. This would wipe away all profit in anything I sell. And it would make me walk away from the eBay platform for good if It happened more than one time.
Thanks for sharing
I sell lower end sports cards 3-5 dollar range. Some in the 30-50 dollar range. I don’t sell international & offer free shipping on most of my items. One thing I learned is eBay ALWAYS sides with the buyer so I just issue a refund & move on
That is so wrong, because I as a Seller in that situation would be on the phone and he minute the Buyer filed the return/fraud case. This is so very frustrating!!! We should have the right to dispute any refund. Unbelievable and so disappointed in EBay. Why does EBay always want to blame the Seller? Yes, we need to be able to contact EBay directly. They need to stop hiding behind the pandemic and open their phones again.
I’ll have an update on the phones issue
I recently shut down my store for reasons such as this ! I was at the point where I either had to join Managaed Payments or close and seeing all the crap that Ebay was doing with sellers over the shipping nightmare at Christmas (thank God I had a patient buyer), seeing videos like this and not selling as much as Mercari and Poshmark did it for me. Mercari, Poshmark, and Facebook were hands down 1000% better with the shipping situation and I sell so much more with no store fee ! Adios Ebay !!!!!
Thanks for sharing
I didn't have to refund a single customer as a full time seller from shipping items late during the holiday. I contacted customers proactively to let them know when stuff was late and filed missing mail forms helped get items unstuck and moving when tracking didnt make it appear that items were moving. Customer service combined with the stories on the news were enough that most customers were understanding and everyone got their stuff. Ebay delayed punishing sellers enough that it didn't effect me in anyway. It was scary when the delays kept piling up.
I was not aware of this $20 dispute fee. Thank you for the information. I always learn something from you.
Great vid Dom! I sure don't like eBay having that much control over our bank accounts.
Yes I don’t like that either
I did not know and will watch for this on all return requests!! If they control the money, they will keep trying to put their hand in the cookie jar every chance they get.
I just wish they would start immediately charging the buyer's card when ever they hit buy it now, win an auction, or make an offer that's accepted by the seller. We should never have to wait to be paid.
Right!
This is extremely unfair to eBay sellers! There are too many variables in returns, each filed disputed should be reviewed. We can't even reach eBay!!!!
I’ll have an update soon in tracing them
When I started selling with ebay, the sellers were very protected. Now the seller is at fault no matter the issue. An item I sold before Christmas was stalled in detroit for what seemed forever on a priority package. The buyer opened a dispute on me and EVEN THOUGH everyone could see the tracking and that I did everything right, ebay made me return her money in full. The woman received the package 3 days later and would not then pay me nor return it. Ebay of course did nothing and I feel so forgotten by them vs how I used to feel.
look at u a whole different way now that u all noted you were a neuropsychologist - thankful for all the content, just been setting myself up to start reselling/ebay store - do forensic assessments myself. - picking up a real nice evel knevel dragster tomorrow .. car is mint - box not so much! peace
That’s cool, Chris. What kind of forensic work?
Employability and earning power and or loss of same. Plaintiff and defense. Civil, work comp, divorce, family etc
Was offered PhD ride at PITT in 2003 but I was 32 and had a full time job couldn’t live on stipend- but would have gone forward in neuropsychological direction for TBI
I didn't know about this before this video. Thank you for providing us with this information
This is another reason that I'm worried about starting to sell on eBay ♥
Go to Mercari, eBay wants money every way you turn. So greedy.
I don’t mean to discourage you from selling on eBay. I just try and work around such obstacles.
My thoughts exactly!
@@PrimeTimeTreasureHunter Thanks for all of the great info that you give us ♥
YES! I agree! We need to have a way to contact them outside of Facebook. With a company the size of eBay, this is horrible customer service.
Wasn’t aware of this fee. That’s crazy. Thanks for the heads up on this!
Sure thing
Great update on this fee! eBay really never protects the seller.
This makes me really angry. In a combined shipping situation, if a relatively new seller is operating on a thin margin, it could wipe him or her out. And what about those international sales? Isn’t GSP supposed to protect us from those return charges?
It may. The seller did not use GSP in this instance
Another issue when I used PayPal was when a buyer lost a case on eBay and then opened another through PayPal. And win! with managed payments this shouldn’t be an issue.
Yes, now it’s all under one roof
I did not know about this fee. I have refunds enabled so I accept refunds no matter what. My refund amount is a few a year. I hope that fee stays far away from me. Side note ---the majority of my sale this week have come from Mercari. It's been on the rise for awhile now. Interesting to watch.
1. Yes I was aware!
2. Plan to dispute with EBay if it ever happens!
Thanks
Number of scams are climbing on eBay. It is going to turn the small sellers off of the platform.
No, I wasn’t aware of this eBay policy. Thank to you for explaining it in detail.
It's almost like extorsion. They know sellers won't dispute a $15 item because they may have to pay $20 anyway. It's just a way of forcing free returns no matter what. Stop trying to emulate Amazon eBay and start being innovative like you used to be....
The only time to use EBay is if you want to sell something at auction nowadays-if it’s a set price I’d sell elsewhere
Something about this whole managed payment thing seemed sketchy from the start. I am sure as it unfolds, it will have many faces. All I can say is, on an individual case basis, if something seems unethical or you consider unfair from a business perspective, I would recommend opening up a case with the better business bureau. Creates some demand for accountability. eBay cannot play God and still has to conform to what is considered fair business practices and if there shows a trend in bbb complaints l, it doesn’t look good to share holders as a very good business model. Maybe I’m just not familiar with it yet, but like most of ebays supposed changes for the better, the new managed payments is hard to navigate, makes little sense, and so far seems to only benefit eBay itself.