How To Use Uber Driver App - 2023 Training & Tutorial
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- เผยแพร่เมื่อ 15 พ.ค. 2024
- The Uber driver app has had many changes over the last year with upfront fares. Wondering what it looks like and how to use it? RSG contributor Joe walks us through how to use the Uber driver app here. This video can serve as a Uber driver tutorial for the year of 2023. It also includes the new upfront earnings and trip radar that has been rolled out to several markets already (so you may not see it yet depending on your market) This also is applicable to serve as a part 1 of a Uber eats driver app tutorial 2023.
0:00 Intro
0:05 Uber Home Screen Intro
1:26 Driver Profile
3:33 Account Information And Settings Overview
3:55 Help Section Overview
4:09 How To Go Online And Offline
4:23 How To Use Trip Radar
5:10 Getting A Request, The Pickup And Canceling With Upfront Fares
8:31 Starting And Finishing A Ride
10:38 Outro
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I'm Harry, the founder of The Rideshare Guy. I started driving for Uber and Lyft in 2015 and eventually quit my day job as an aerospace engineer to run The Rideshare Guy full time.
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What other questions do you have with the Uber Driver App?
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Thank you for saying this! ThT helps as I’m new to UBER driving
Can you repost it in vertical screen, please? Great video.
Ok look. Im desperately trying to earn more money to put food on the table. Who isnt. I did my first ride last night. This app is a hot mess. Half the tabs you pointed to I can’t even find, and it is not safe to be fiddling with a Nav system, and contacting customers. I dont have time to fiddle around for 20 minutes with the app while a customer is waiting. Last night, I picked up my passenger, and the route it told me to go wasn’t even in the vicinity where the passenger needed to go. There is no “call support” button. Only a method for texting support. Enough with the texting back and forth for days when I can talk to a human and get this solved in 10 minutes on the phone. I need serious help here. If the passengers destinations are wrong on the app, Im not going to be able to do this. You say “use whatever nav system you want”. How? The destination is in the app and it has its own nav! How can I use my own nav, and safely switch back and forth to the app? This app needs to be streamlined and simplified by 1000%.
@@wilsonscienceThe most confusing app Ive ever seen, and I need the money bad. I didnt get paid for my first ride because I couldn’t figure the app out. The nav took me all over the place when the destination was right up the road. Embarrassing. And what the heck is UberX??? No one has explained what the “X” means. Ugh.
can you accept 2 offers?
Just a quick tip for all the new drivers on the platform, especially UberEats. Please make sure that when you deliver an order and then the person who picks the order doesn't show up or doesn't seem to be the actual person who ordered the food, contact support immediately so that the agent will be the one who cancels the order. Never try cancelling it yourself while you have the food already or you're not able to give it to the actual person because it will be taken against you and you may lose your access to your account. It will be reported and if ever you're lucky to get your access back to your account, I can guarantee you that it may take up a few days or weeks or even a month to get your access back. I'm not a driver but I worked with Uber as a support before and even our supervisors can't override the system until the review and the appeal is done.
Wow!!! Someone who actually knows how to do a precise and accurate video. Thank you!
A lot of effort was put into this video, so bravo for that. But it didnt help me at all. The app is a confusing mess with a hundred screens, swipes, buttons, the nav doesn’t work (that was really embarrassing) I’m frustrated and depressed. I need the money to help pay bills. The nav’s destination was totally wrong about the destination. 😞😞😞
Just started with Uber two weeks ago. I've been looking for a good tutorial fro the most recent software and you nailed. Thank you!!!
I needed to watch this after today. I accepted a long trip during another trip. I didnt realize that it was over an hour long and 56 miles away. That was not what I wanted. Thanks for info on how to use the app. This should be required when you start
You didn't have to accept the second longer trip? They also provide you with trip info
@@MichaelABrown-tg8pvit’s hard to read that much info in 10 seconds while you’re still driving
Thank you so very much! I have had so many questions and you answered them all! Keep these videos coming.
U have been more helper than Uber help center...Thank you sooo much❤
This was so helpful! Just about to start driving on Uber today!!!!
Fantastic video! Wish I had it when I started over a year ago! I still picked up two things I didn't know. Thank You!
Thanks so much I start driving tommrow im nervous and the app didn’t really give me any info as u did thank u so appreciate u taking the time to share with all of us 🎉👍
Thanks for the info. Just getting back into ridesharing after a few years. Great advice
Excellent video. I’m just starting with UberX and wasn’t quite sure of the differences in how to navigate the app from when I use Uber eats. Cheers mate
Great tutorial Joe! I would add that drivers should get into the habit of stopping new requests after each accepted trip. This will prompt the algorithm to recognize you as an unavailable driver and adjust the pricing algorithm accordingly. This swings the supply and demand data towards less supply and will trigger surge if and when the demand data dictates to do so. When you get close to your drop off simply turn requests back on.
Great tip!
I have not turned off that and have picked up late night passengers that have added drive through restaurant stops, without asking, very annoying.
Okay, so I just Ubered day 1, today. Started doing it the way you said, but then forgot about it and picked a second ride up early into an existing one.
I get what all you said, but isn't it better for the driver to accept as many as they can complete effectively at once? I mean back-to-back-to-back-to-back, that's where the money really comes from right?
True, but Sounds like your new passengers are going to be waiting for you to drop your existing passenger off. Not good customer service if that's the case @michaelwestmoreland2530
You've been extremely helpful ❤ Thanks. I liked and subscribed u
Thank you so much.... So clear and succinct..... And all the information that I needed 👍👍👍👍👍👍👍👍👍
Good video I'm feeling much confident now ready for my first ride thank you 🎉
Thank you so much for sharing, this was very helpful!
Just got started. Thanks for this video.
Great video. Can you recommend any videos or articles on the best ways to determine if a ride is priced well? You had one in the video you declined and mentioned pricing as the reason. Thank you.
Thank you so much, best tutorial Huber video I have seen. Help me a lot
Very good tutorial! Thanks!
Great video. Thanks ❤
Very helpful information thank you👍
Thank you , hello from belgium 😊
Thanks, best tutorial video
Thanks for the info, it's very helpful. After I accept a ride and while I am heading to pick up the rider, can I check the drop off address? Thanks
best video thank you so much, thumbs up
Excellent video!
Nice Job! I drove maybe 5 years ago and I am getting back into it again...(Bidenomics) Great refresher video.
Good info.
Thanks!
I did my first trip today following this video thank you 😊
Did your uber show the upfront cost and destination?
😅 thank you so much❤
Thank you for the video! I don't see the driver's drop off location in a trip request. I only see the distance to the pick-up location. Do you know how to see the drop off location prior to accepting the request?
Thanks great video 👍🏾
You bet
Great video ,
Uber drivers in Australia get 75% $ of each fare and Uber drivers in Hawaii only get 60% or each fare. Should be the same amount every where:(
Thank you very good job
Could you do a video of an actual ride ??? and what is involved within the app???
Do you have to leave the app open or can it run in the background and still get notified when you get something.
Is there a reason the fare won't show for me when the ride request notification pops up?
Is it all prepaid or cash and
credit/debit card are used?
what is the Pickup amount at 7:08?
The uber x fare doesnt appear on my screen . Do you know how to solve it? Ill appreciated.
One of the questions I have seen in response to this post, and I thought of adding my 2cents. I believe that after X number of rides, drivers are allowed to see the drop off location. Don’t know if I am correct…
What about doing the same thing for Lyft?
Hey brother
Do you pay axes for the earning?
How come Hawaii Uber doesn’t show the $ amount for each trip till it’s completed. We only see the distance for the trip and to the trip
Thanks
I only see deliveries on mine did they change it where u have to deliver food
Hey my Uber app doesn't display the riders destination how do I turn that on?
How do you see where the busy areas are?
Recently 2 different riders tried to scam me. They ordered short trips, 4 to 5 miles. After I accepted, they changed the destination, the app told me. I picked them up... and now they wanted a 20 mile trip, which I could not do. I asked them to order a new ride and driver. What are they trying to do ??????????? They did this on purpose.
I had a guy change destinations/add stopover 5 times :)
hello mate
i dont have [adding vehicle] option to add a vehicle in my account.
can you help me please??
I’m so confused. I don’t get fares upfront. I’m Diamond with 85% acceptance rate…and that is bc I don’t get to see the rates and accept what comes up.
I just hit Uber Gold how can I see the destination before I choose a trip? Any help would be totally appreciated. Great video my friend!
I am looking for the same answer sir. Hope someone can respond to this
I just started uber and how come my upfront screen details doesnt show destination, and fare?
My first day I had to drive an houe for a psssnger. Was so frustrating. Please help.
Question - When I receive a fare screen it does not show the amount of the fare only the number of miles, how far away and direction and length of the ride request. How do I see the fare amount itself?
Can you post it on vertical screen, please?
fixed my Blocked Uber
How do I get the Destination address to show? It only shows me a price and how far away I am from them
Same.
Why don’t I see the cross streets of pick up and drop off location? Meanwhile I’m Platinum Pro driver in NJ. I spoke to support team couple of times but every time they said your issue is escalated to “technical support team”. I reinstalled the app and make sure I’ve updated version of it.
Anyone have an answer to this?
Two questions. Does the driver know which vehicle the driver will be in? And also can the driver tip on cash?
Don't hit the X and decline it. Just let it expire on it's own ! Otherwise it goes against you. Your acceptance rate is counted and your decline rate is counted against you too. But if it just expires, I'm not exactly sure but I think it doesn't count against you. It's just a missed offer.
It does.
All missed orders are noted as a decline on Uber Eats. Grubhub will breakdown your declines as rejected, missed, removed with penalty, etc.
Yeah whether or not you let the request go away it’ll count against you. AR is based on the number of requests that are sent to you. Doesn’t matter if you manually decline or let it go away
As was shown in the video there is an acceptance rate and a cancellation rate. If you just let the trip offer expire it counts against your acceptance rate.
What if you see there are others viewing it and you wait 9 seconds (I think we get 10) to see if it goes away by someone else taking it first. If it gets to 10 seconds (if that is your time limit), then it counts against you maybe? If another driver picks it first, it does not. I bring this up as after looking at it for say 6 seconds and I select to pick it, it sometimes comes back as another driver picked it up first. Just a thought?
My ‘up front trip’ screen does not show the payment amount .
I am kinda new , what am i doing wrong ?
Bro .. m new to this .. when i do uber driver .. it dont show me the fare and how long destination going to be ..or where the passenger is going ..it only shows .. the passenget is 2 min away..if u pls can help me
I don't see drop off location and the amount, is it for ny?
This video is extremely helpful, thank you! I have one big question though that I can't get a clear answer on. You show here on this video, that when a new ride has come available, it shows the pickup of rider AND their destination...Not once have i had that screen come up for me. ( On Uber eats, yes, but otherwise no) So basically, I'm blindly accepting each ride without having the option to see direction and full estimated time of trips...I REALLY would appreciate your advice on this😁Thank's again for the help
I think it depends on location. I am in Seattle and it doesn’t show either.
I’m having that same issue. How do I know if it’s worth it to accept if I can’t see where I’m going?
I'm in Knoxville, can't get it either...
This also seems to be the case for me in Asheville.
@@cassochacki5082 Once below 97%, Uber will not let you see the destination. This is to prevent Uber drivers cancelling requests too often.
My rides never give the details just how many minutes away
@Therideshareguy I just started driving with Uber yesterday, I'm a little confused. On every ride request I didn't receive upfront descriptions like you are showing in this video, like how much the fare will be and what the destination will be. All I saw is where the pick up is.
I think they removed that information to make sure drivers can't choose.
😑 I still don't have upfront pricing in North Jersey. Ugh still a guessing games here sometimes. Great tutorial
Yes! I’m in NJ and it sucks we can’t see what we’re getting paid for when doing Uber Driver. Not to mention the cash back on gas when you get platinum and diamond!
I'm with you guys, I just star😊ted doing uberX and it really sucks that you csnt see the destination or how much it's paying..
Thank you for letting me know necessary information. Could you let me know what “boost+” means?
When you see Boost+ in the opportunities section of your Uber App, it means you'll earn extra if you pick up in the designated areas and times. You have to opt in to get the extra money.
Thank you for your kind explanation.
How can I get this I can only do deliverys
I just started uber and how come I cant see my destination before accepting a ride?
Do we have a tips or tricks videos, like in shorts or tik tok type of things, it will be really interesting, to keep all us drivers in the loop of what's going on
Its a horrible app. A hot mess.
How can I add uberx to get passengers instead of food all the time
Twice once starting a ride and when finished you say to slide green bar to the right and at end to the left. But there is no green bar on your video::: where is it? Also how to stop the late timer and then start ride?
Can u use ur car apply play for the maps instead of the phones map
fixed my Blocked Uber
Here in New Jersey we can’t see the drop off location and the payout
Where do i go in my setting to make the app to float
can you tell me why im not seeing the fare and the distance on my app all it shows me is the customers name and i dont see how much im getting paid
so if a customer wants to change his or her drop off location, who is authorized to make the changes? the driver or the customer? if it's the customer that has the authority to make the changes while riding, does the customer make the changes on his or her cell phn or on the driver's cell phn?
The rider do it on their phone.
Hi, is there a reason that I cannot see the destination and the pickup for a ride? I see you have it and several others in videos do but my phone will not show that and when I've tried to Google it it says it's not possible
fixed my Blocked Uber
Hello I can't see upfront pricing or drop off or pick up location I'm in NJ all I see is the time and distance for the pickup what can I do to see upfront pricing
Upfront pricing may not be in your market just yet.
What are the pros and cons of using the Uber navigation? Is it better to use Google maps? Anyone got input?
You can also tap the coffee cup to stop new requests.
What do I do if the rides don’t show me anything other than the rider’s name and pick up location? It doesn’t show me how long the trip will be, or how much it will pay. Literally just shows me their name and pickup location 😬
You didnt say how to *save* destination. I been trying to put the airport in but it wont *save*.
How can I have tea cup icon on my app?
Good Information for the beginners. One suggestion(Write subtitles also so it is easy to understand deeply) Thanks
Do you see the little CC icon in the upper right corner? Hit that button - it will turn on closed captioning so you can read what he is saying.
CAN I APPLY FOR DOORDASH WITH ITIN NUMBER?
My app does not tell me how much the ride will be worth when it pops up what am.i doing wrong
How do you add a car
How about when waiting for passengers that do not show up on time. What do you do??
After you arrive passenger has 2 minutes to get in, timer automatically starts when you arrive at the place. After those 2 minutes end a new timer of 3 minutes will start. If you wait those 3 minutes also and the passenger is still not there you can cancel the ride and will get a cancellation fee
How do I receive the UberX option? I've signed up and only have the option to do uber eats or pickup pets. I live in northern va but cant pickup passengers in my immediate area just deliveries.. why is that?
You may be required to complete additional steps for rideshare. You should be able to make adjustments in the Help Section.
I don’t see amount of money show up when Uber send me offer.
Just an idea for a video...."How to use the passenger app"
Passengers ask me how to add a stop, change destination ect. I don't use the passenger app enough to assist them.
I play dumb I hate multiple stops
I've been Ubering for about six weeks... and I've come to learn that that passengers with added stops are a big loss in money and time...
Did they make a recent change to the app? I just started using it and none of my ride requests show fare information or any real info. It just says how far away the pax is and I can accept it or not.
Features can vary from market to market. In some markets, you maybe required to keep up a certain acceptance rate to see trip details.
@@Therideshareguy Oh that makes sense. I just hate that leap of faith you have to do by accepting a ride without knowing any details (even the fare). I accepted one a few weeks ago close to the end of my shift and i didn't find out the destination until I picked up the pax. It was an hour away with rush hour traffic and only ended up paying out about $30. Pitiful. Lyft shows all the details up front, but a lot of times you end up in bad neighborhoods.
Ppl is tipping less and less nowadays, they’re so entitled and see us like we’re getting 100% of what they paid, I did accepted a ride yesterday 7 minutes away, yeah but I got stuck on traffic and become 18 minutes just to pick up, It shows pick up point but not where rider was heading, turns out that they add a stop while I was close to them and I had to drive even far more from my regular job, heading back took me 20 minutes and at the end all that for just 3.5 dlls no tip, I really hope my app shows both distances soon
The app is going crazy right now! It updated a few days ago and things disappeared. No coffee icon, no navigation tool, no cancel order - just get call or chat with support. Picked up a stacked order as soon as I hit start delivery it showed I was at the drop off location. I ended up using Google maps and typed the address in manually, got all they way there then they cancelled. The app is saying take a right and it's really a left. It says drop off on the right and it's really the left. I don't know what happened but is this happening to anyone else? Tech support is no help!
So is this same app used for both uber driving and uber eats?? Thanks!
Yes