It's a Scam - O2 40% discount scam - Don't give them the number!
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- เผยแพร่เมื่อ 5 ก.ย. 2024
- This scam is fraud - the scammer is trying to get an authorization code - this would give them access to the O2 account. DON'T GIVE THEM THE CODE!
They send a text from the O2 website to your phone - the aim is to change your password and access your account.
O2 know about this - I called them directly afterwards.
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I receive these scam phone calls from O2 every week, as soon as I hear a indian accent I just hang up
Richard you're so patient I can't 1minute with out swearing and slamming the phone down my swear box is full by the way😂
Hi Richard. Thank you for showing us all this - very useful info. You should start a series called "Vobes Goes Rantzen!" (For non-aincient or overseas viewers, Ester Rantzen was a BBC tv consumer champion back in the 1970s and, I believe, remains active in child-protection matters).
Thank you. I was just offered a 30% discount on my monthly bill, as a loyal O2 customer. I said thanks and would look forward to receiving my next, reduced, bill - but it seemed they wanted to send me a code. At this point I decided to decline their generous offer. Your post convinced me that I hadn't missed out on a good deal. Thanks
Fantastic!
You are a legend! My dad got caught up in this scam and their “non automated” text messages made me suspicious. This video confirmed my suspicion and prompted me to take action.
I work for O2 at one of their legitimate call centers, and I've had to unfortunately tell so many people who've fallen for this as a scam.
It's always heartwenching as it's often older customers who fall for them.
I work for inbound so I am unsure on outbound's operations, however some things to note, I would be surprised if we offer immediate discounts like as said, like in this case they open up with a "40% discount". I would be surprised if that was a real case in a true outbound upgrade call, as we do have rules we have to follow in regards to upgrades, one key one being "Never give discounts on the first offer", and this is true for all Pay Monthly departments.
All Promo and Discount codes are input on the agents end, the only items you should receive over SMS and e-mail are in a genuine call your CI/CS (Contract Information and Contract Summary) as well on completion of a Refresh upgrade or AddCon your CCA/Checkout link.
If an "agent" for O2 asks for you to take a code - it is very very likely a scam.
If you are not eligible for an upgrade i.e. you have a fair amount left for your device settlement - it is **incredibly** unlikely will waive it. As that requires permission from multiple managers, and can only be done in very very very specific cases (I've worked there for a while and have never seen it done myself, that's how rare it is).
Another step you can check is to ask the scammer for info from your account - for example ask them "Hey what was my last bill amount?" a real agent has access to this, a scammer (when they call and before you give them a code) will not.
Unless it's a case of a Standard plan upgrade (which is really uncommon - we only do this directly in the case of customers who don't have access to their number - such as lost and stolen devices); we only charge an upfront fee for an upgrade if you have a device to pay off already, or you specifically ask to pay an upfront to decrease your device plan.
I've had a lot of people call in saying you've had an upgrade and recieved the wrong device - unless an agent is really really out of it, there should be little to no chance of this happening in a genuine call center and you may have been scammed. Please make sure your passwords have not been changed and contact 202 immediately!
I hope these tips can help prevent someone from getting scammed - please stay safe! Remember no genuine O2 call center will ask you for an access code!
Fantastic Richard :) I love taking their calls as well and the longer I'm on the phone the less time they have to rip somebody off!
Now cold callers are not allowed to hide their numbers, it is interesting to note them down and check them on Google. They usually look like legit UK 03 or 01 numbers, but in fact the numbers link back to a city in India. So those heavy Indian accents are authentic. Try it and see!
Thank you for also explaining the background to the calls.
I had one of these the other day, the number was coming up from London,i was at work at the time, but when i tried to ring it back, it went dead, nothing there, no ring tone nothing. They rang later, and answered it, as soon as they say Hello Mam, i new it was a scammet, i let them use their selling tactics, then asked them to tell me my customer password, obviously i new they didnt know this, because i dont have one, im not with 02. I love watching these videos, so educational.
Thank you for sharing.
Nine months after you posted this video, this scam is still doing the rounds!
I'm not even an O2 customer!
I strung him along for a while (didn't give him the code) then hung up.
Thanks for posting.
Excellent! I am thrilled it is still going strong.
You can’t trust anyone these days! A meter reader called at my elderly mums house (she lives alone) and refused to let him in! I applauded her good sense - as it’s easy to show fake ID - and you can buy any uniform from a fancy dress shop, or ebay!
So how is a 94yr old expected to recognise genuine from fake???
So true. Will we all end up not trusting anyone?
My retired Dad got stung by this today. By the time he gave the code back to the woman caller he realised what he had done and rang 202 straight away. Still had an iphone 13 contract signed up by the time he got through to 02. Glad we could confirm with this video as i couldn't quite work out what had happened when he explained it to me.
Same problem to me now I recovered my account actually o2 scam report department involved this scam I have all recording and all records plz not provide to o2 employees 6 digit or 4 digit I got they adres of I phone were delivered very interesting now I cal o2 scam department and they want again this digt promo cod 😂
Just got similar call today. Got suspicious and the guy hang up. I know about fishing emails, but didn't knew they also actually call people, and it was a landline number from London. The new thing apparently is to submit a complain on your behalf regarding poor data speed.
Guys o2 doesn’t give you any outbound call, they only ring you up when you schedule a call back from the executive. And take the name of the advisor as well, when scheduling a call back.
Hello from Ohio. We let our answer machine screen our calls. Some leave messages. LOL. Amazon calls about not being able to deliver our package without some information. Only thing is we, being 73 years old, never ordered anything from Amazon. Another one is about 549.00 charger to our VISA card for an Iphone. We have no VISA card. Another was about a subscription being canceled and they owe us a refund. If they have our info they should send the refund without us calling back. I cannot believe how anyone falls for these scams.
I just got a '6 month discount' from 02, a chap named Ali finally ended the call, when I played your video to him. I hope you don't mind. I felt obliged to say thanks to you Richard.
I looked up this number on Who Called Me UK and there have been over 22700 searches all of them are reporting it as negative
You were far more patient than I would have been Richard
And far more polite...
Its good that you CAN spot the fraud and tell us about it, i wonder how many actually do get caught!
I don't understand why any Company would use an India based customer service call center. My surmises are they get hung up on a lot, even if the customer calls them.
I just received the exact same call ! In fact it sounded like the same person ! lol. Thankfully I thought it was suspicious so didn't let the call go on and didn't give them the 'promotional code' (my OTP authorisation code !). Good to understand how they do it and why. Thank you !
I get identical calls almost daily. It used to make me angry, now I play a game which involves seeing how long I can keep them on the line before they hang up on me. If I'm messing with them, they aren't messing with anyone else. My current record is 8.05 🙂
Well done
Just had this exact same call , I lasted 11 mins 28 seconds woohooooo lol
I reached 45 mins! I gave my address as o2 Head Office in London. Then had them repeat the address back to me....3 times! They still had no clue!
Me too haha. Had one today and kept them going 7:52
I just falling this scam 😒 am trying fixed out just now is any help can give me
well done Richard, the more of their time you can waste means time they don't have to con vulnerable people
Very good point. We should do that if we have some spare time. The only problem is when this lot go down, there will be an army of similar Noddys attempting to do the same. However that doesn't mean we shouldn't do this if we can. Well done.
See, now 02 should have a new line on the text stating that it's a reset password code, then that would kill this scam off instantly
The claim that these callers think they are working for a genuine company is in tatters because the only way to send these 2 texts from O2 is to click on forgot password so the staff know what they're doing. There have been instances the call centre workers thought they were actually working for a genuine company and turned out the employer was actually running a big scam on mass scale but this clearly shows otherwise.
Received the same call just today, when I hung up they proceeded to call me back 11 TIMES in a row before they got the hint (and of course each number was different from different areas). Their desperation makes it so obvious if nothing else.
Thank you for this,these scammers must be stopped
Well bless my soul -who would have thought it - that young gentleman sounded Indian. ha ha ha ha ha
I just had an Indian man call me claiming to be from o2 and that hrs giving me a 40 percent discount due to covid 19. He was about to send me a text and I hung up as knew it was a scam. These people are disgusting, some poor fool will fall for it one day , probably have!
Yeah, me!!!!!!!
@@RuthGray8 Can I ask you please what they did to your account, did they order something? Ive just had a similar call but I didn't give them the code. If they order something surely they would need a delivery address. thank you I am sorry this happened to you.
@@RuthGray8 😅I have i aswell
I got one of those calls, and was suspicious from the very beginning since the caller had an Indian accent. Before they'd even got to the point where they would ask for anything I received the one-time code text from O2, which was plastered with warnings like "If someone is calling you and asking for a code, end the call because they do NOT work for O2". At that point I hung up on them.
These calls have been incessant recently. Block every time and a new number pops up. The ironic thing is I'm not even an O2 customer.
yes i unfortunately fell for it but it is getting sorted
Bro can u tell me details plz I need ur help
A scam indeed... there are so many😉 Well done, Richard.
What I find most incredible is the scammer didn't appear to understand that the victim was extracting the urine out of him. The scammers have completely tunnel vision and hearing.
Why do they always have ether Pakistani or Indian accents??? Well done again Richard, good on you mate.
Scammers don't always have Indian accents.
I had a very well spoken scammer just now with an African accent but I've also had English sounding scammers!
They are also pretending to be from Carphone Warehouse. Had two idiots try to scam me within 30 minutes of each other.
Tell the scammers to ring you back at a more convenient time...they never do....
Beware of calls from "your bank". Similar thing, send you the code and ask for it to "cancel" the payment. Also a scam, even if the number appears to be the one on your card!
They are pain in the a*s nowadays for o2 customer service advisors. A lot of work to do, creating fraud ticket and complaints are not simple as you think. Hopefully, these scammers will be caught as soon as possible.
Just tell them you have put a curse on them and there families then you won’t get bothered again. It works
In the past 24 hours TH-cam decided to unsubscribe me from your channel and others ... Then suggested this video.
02 have scammers as in their company . My account was hacked and mobile arrived. I noticed Google has a scam number that’s active on Google. I found the numbers are active and 3 different people, also wanted bank details and and fraud team are dealing with this. It’s very odd that the scammers had a noise in the background, like was a call centre. 02 do absolutely nothing. How can l leave without having to pay , due to being hacked
I don't get it, if the point was to keep him on the line and he doesn't care what it takes. Why not keep asking for a bigger discount and keep demanding a new code for every new discount? I always do that when they call me on the toilet.
Great video. I suspected this was a scan as my contract was with another company who that use O2 network. They phone up every other day and it is usually a very odd telephone number and an Indian voice.
I suppose it depends on how much they already know about you, but as these seem to be cold calls, I simply ask them "What's my name? What's the name of the person you are calling?" Invariably they then hang up.
My sister had this happen to her today, turned up at her house banging on door demanding the 2 iphone 14s they sent her house, she rang police they don't help much just said they will investigate now we gotta deal with random calls at her door all time. She had 33 calls from them in 1 day
Thanks Richard. Useful to know
I loved that they just were not listening to you, really well done :)
You forgot to mention the Indian caller and the use of an English name. This is typically used to convince people. This verification process is something very weak and open to abuse. Ive had 4 calls, the first was abusive when I informed him that the code shouldn't be given to O2 staff.
Subsequent calls, I gave a made up 6 digit code. He entered it and it was refused, he then asked if I had given him the right code, I said "no I made it up, and would'nt give a scammet from India any code" , he persisted but I just hung up, i then got another call, I think they know I'm not going to allow them any access.
Nicely done with this, Richard. It's nice to know that my mistrust isn't misplaced. I've just had the same call from....Delta (apparently we're calling THAT particular country by that name now..?🤣). I realised what was going on after about four seconds and ended the call. Cheeky f***ers.
You need to watch the TH-cam videos presented by our master scambaiter himself - Jim Browning - who has been heavily involved in shutting down scam centres in India. It makes for good satisfying viewing as Jim explains to viewers where the scam centres are, who the scammers are and what scams they are doing. Most of Jim's videos will show CCTV coverage of the offices in Kalcarta and the various individuals who are scamming.
Legend 😂 I pulled a similar stunt before searching for a similar video on TH-cam and found this. So good.
Lol! Got a similar phone call so wanted to google it. Thank you for making the video!
She sounds like the woman I speak to how strange 🤔 I paid her to
I got a job in a call center in Pakistan and after watching this video I am realizing this is a scam. I thought it was legit.
Bro me too can u help me?
Bhai mujhay bhi job offer hoyi hai Lahore mei ap ka kya scene hai?
@@eessaumer3225 where in Lahore?
@@storescalesfaisal Town mei jaga hai lekin barkat market mei interview horha
@@eessaumer3225 Scam ha. Mera Interview bhi barket market ma hi hua tha. second floor pa.
Bawahahahahahaha!!!!!
😂🤣😂🤣😂🤣😂🤣
Oh that was a good one Richard!😄👍👏👏👏
Scarily, today, I’ve had a scam Default Notice from them! How bad is that! I am going into my local o2 shop tomorrow.
wish i seen this earlier!!! they are back doing scam. I just got caught out as they seemed legit with emails etc. they didnt get anything and all details been changed. Maybe do a new video on this pls.
Bro I am from Pakistan.i want to work in a call centre but the thing is that i want to know if it is ligit or a scam centre.they say that they have made a contract with the company for promotional calls.can u tell me the details of the call u received?
This is happening all over the world to everybody. Why is nothing being done. People power is the answer.
Well done you. Caught them out good style .
Sounds to me like one of those Indian call centres.
I had this call 2 days ago (March 2022) so they are still active pushing this scam
I got a similar call today. Thankfully, I wasn't fooled. I told the stupid biarch to take a running leap.
I feel like an idiot this just happened to me yesterday and they ordered a an iPhone 13 £1500 40 a month contract good job I realised today and 02 fraud squad are on the case
I was at work and caught me off guard
Got me aswell yesterday and i consider myself a "techy" person.When i realised i phoned o2 and they had added a the same,an iphone 13 to my account ,o2 cancelled it straight away,i wont get caught again.
Yep, I nearly fell for this myself! Pretending to be Sky and selling me deals on tablets. Thankfully I wasn’t sure anyway, but honestly, I was super close to it! I ended up ordering an iPad about a month later through the legitimate number, but it was only when I told them about it that they told me it was a scam 🫣🤣
I’ve just fallen for it.They’ve ordered I phone 14.I phoned 02 told them.They’ve told me not to accept phone if it gets delivered to my house.
Same here. I didnt realise till i posted the item...then checked the return address being some warehouse. Reported it straight away with fraud team and o2...at the store.
Im with Tesco but I pretend myself to them that I am 02 its quite entertaining 😂
Had these calls so many times now, generally I know a call is coming as I get an airtime text. Seriously anyone with a heavy Indian accent pretending that there name is Peter or Michelle 😅
The accent immediately tells you it's a scam!
Yes, especially when they call themselves Colin.
Great to string such f*****s along.
I've recently started to receive the calls again. They give a nice little warning though because they send the code just before they call me so I can gear up to waste their time.
3 Indian phone scammers don't know their own phone number.
Isn't it good to have fun with these people?
My sister fell for this, luckily I was there to stop her 🙆
You are far too polite. A swift Foxtrot Oscar would have sufficed.
Although the curse of @Ronald Cross below, administered first, would be a a brilliant idea !
02 should give money back and should do something about I am so unhappy with 02
richard ask were the are based you can have some fun with that the scammers dont know nothing about london
Actually they are from Pakistan currently I have their each and every single information how they work and have also filed a cyber crime complaint in FIA a security department in Pakistan they will be caught In Sha Allah very soon
If you receive a call from an Indian guy sounding increasingly frustrated (you can tell by the tone of his voice) hang up!
Brilliant mucker, I enjoyed that.
I just got one these calls from an Indian women and she pulled this on me, claiming to give me a discount I only noticed something was off as for one I got a text from 02 mid conversion on telling me the code and not to share it on call to anyone, 2 I checked the phone number calling and the O2 official phone number both weren't matching, I just stop talking and let them hung up.
Keep up your good work. You wound them up well and truly . Good on you.
I am deaf and wear hearing aids could you please repeat that a bit slower ,I didn’t catch that, you are calling about what numbers .why? ,I don’t understand could you repeat that please oh darn the battery is gone dead hold on a minute while I replace it ,sorry about that ,I hear so much better with my right ear even though I am left handed I don’t like holding the phone with my left hand I will be back shortly I am sure to have some new batteries in my purse.... ..........sorry to have taken so long I didn’t have them in my purse I had to swap the left hearing aid battery and put it in the right hearing aid such a bother I must warn you that I normally change the batteries at the same time so this one might not last to long, young fella what was it you needed. Something about numbers if I remember correctly I love numbers especially 518 it makes me think about all the people in my life who have loved me and the people whom I have loved. Could you repeat that I would never have swapped my old lady phone with you for a new one, well I thought that was what you said, I did wonder how you knew I had an old ladies phone they aren’t the most up to date. Could you speak a little louder and slower I have trouble with accents too yours is an interesting one it reminds me of my late husband I had trouble understanding him too .perhaps if you spell out the words I will write them down that worked with Jorge you would never believe how he pronounced his name ,it doesn’t sound like George like you would think that’s why I spelled it out as it can sound a bit rude! I keep a pen handy and paper too so go ahead and spell out what you want . I am trying to understand did you say wtf I have no clue what word you are trying to spell. 👍Thank you Richard. for your time on the phone with the clueless guy. I think I could have written more but it is late and enough of my long winded comment 😘💕💞🙋🏼♀️💐👍👍👍👍👍🖖🖖🖖🖖😇
How does one know they are not your correct network provider? They are often Indian people on the phone and they ask the same questions except the frauds ask you for your security number. You never need to speak this number. When you are buying you type this number in not speak it where people can overhear you.
Just got a call by them and did a quick search to see if anyone else went thru this and bang i come across this video lol
I hope you will make more money than the scammer
How can I cancel the contract because there sending a phone to my house and I gave them the code what shall I do because they said there gonna be discount on my SIM card
That’s shocking, the man only offered me 25% 😂
Awesome, they never listen, they just prattle on talking over you.
This happened to my dad about two weeks ago and they ordered an iPhone 15
When will the public STOP purchasing tarrifs from Companies that have overseas Support? These accents tell you the Company cannot be trusted and only after profit? Stick with UK only Support?
I switched to Plusnet good ole Yorkshire accents mainly.
@@markbletsoe same here. Damned good service, 2 mobiles and broadband. Great discount..
Love it. Very entertaining Richard.
I've had about 5 calls in the last 2 weeks, I'm not with O2, used to be not any more
I got a call from a 0330 number but they were offering me smart watch and a iPad 11 for £7 a month extra. I didn’t want them so he eventually hanged up
Bro i am also doing a job in this Call Center this month i done 8 sales 🎉
I got scummed from them twice first they tight me with contact second they got the phone back. How to get out of this I’ve been so stupid.
Thanks for the info, much appreciated
I hung up on my real network. I become suspicious all the time. I want to go back to cash and knuckdusters.
I am from one of these s*ammers 😂
Thay cart me off and can't find my account and I payed tham thank u for this video
Oh my goodness me how 🤔 bad is that why are hacking getting away with it 😳 😐
Could not stop laughing. Thank you
I asked them send an email prove to me your from O2 they sent me the reset password reminder lol.
Woman was getting frustrated.
They even asked me are you Muslim.
Is the scammer talking through a mega phone??
I love winding these people up