This was fantastic! I’m entering a new position that relies on CRM and I have limited technology confidence. I am a female in my 50’s and I feel like a good friend just explained everything I need to know very clearly! Thank you!!!!
This was amazing!!! If...IF !!! You turn in the playback speed to 1.5times. Click the three dots under this video and select playback speed. Thanks me later and happy listening. No disrespect to the host, nothing but love. This video cleared so much up!
Thank you so much for this overall view - this video serves like my refresher as I'm going to approach CRM again in a deeper level, but it really helps to see its overall once again so I can explain to my agents better !
Thank you for explaining the dynamics of a CRM system. I have used various ones for years, but found it hard to organize within the system not knowing how all the modules integrate with each other. You have made it very clear! Of all the ones I have used, for the past 2 years I have used Realty Juggler, which is a CRM and Transaction Management system with full Accounting features that is so easy to use and so very affordable! Looking forward to more of your insightful classes.
As a BA Communication student, it really helped me to understand better about CRM, since it's a particular business matter that's discussed under KM tools in our subject, Knowledge Management. Seeing such educational videos like this really matters to us as students, especially during this pandemic situation, that it is just hard enough to understand what our professors are trying to teach us. Will share this to my classmates and definitely worth subscribing, too. Thank you, sir.
This presentation is excellent, and in spite of years of experience working with a CRM, I have never seen an elaboration of how useful a CRM system could be to client acquisition and retention. I worked as a practice administrator for world-renowned plastic surgeon. Over the years my boss found that the CRM programs available on the market were not fulfilling his needs with patient leads. He eventually developed his own CRM program that allowed us to categorize and rank patient leads based on several factors, such as, desired date for surgery and budget. His CRM program also incorporated pictures as well as follow-up tools.
Thank You! I am a domestic, old school type person, who is now working as a secretary at a local tech support company. I have techy friends, but that's not normally my cup of tea ... This video helped me understand a CRM, which I now be using!
I have been dealing with applications at work for data management that are crm applications. That’s why I TH-camd crm and found this beautiful video that made things so much clear in my mind regarding crm. I will host meetings more confidently now on crm applications. Huge thanks to you.
Great class on CRM! Any small business that isn't using a CRM system is (1) starting off wrong, and (2) is wasting to much in admin rather than sales building. If you don't value your customers enough to plan, organize, direct, and control via one of the full range (price & capabilities) of CRM's out there then success will be far more lucky than likely.
As someone being tasked to aid in building a CRM from scratch this was invaluable. Now that I understand what a CRM aims to achieve I definitely am so much better equipped to start designing one than I was when I woke up this morning. Thanks.
Bruce, excellent delivery. I have seen many CRM presentations in my career. You CRM will actually put any business that wants a CRM system in a position to select / install a system that works for their system. Thank you, I truly enjoyed this presentation.
Bruce, Just an exceptional work done. Indisputably your first class turned out First-Class work! You have fired me up for CRM. A trillion thanks and best!
This is an amazing class! Thank you so much for making this intro a lot easier than I expected. I was stuck and I had no idea where to start but you just put me on the right track. and this is pretty awesome for a first time video :)
Thanks a lot! Please keep it up. You're such a great teacher. Gonna use some of your valuable advice during my lectures on CRM topic. Thanks for your time and kindness for indeed sharing your knowledge with us. Best wishes from Thailand!
Thanks Bruce: Best 36 minutes I've spent on TH-cam in a long time. Excellent presentation. Could you elaborate on business to consumer in more depth. I sell a high ticket item in generally a one time purchase for their home. Having said that a lot of what you said does pertain to me also.
Thanks for the class. I'm studying this topic in my MIS class and this class here on TH-cam was very informative. I look forward to more of your classes.
I was quite surprised at how similar this system was as compared to a system I was using when I was a manager in a Contact Center. We used a system where all of the technicians each manager had reporting to them, rolled up in a system where their manager could provide feedback/coaching to them and just keep track of each interaction with them. All of their metrics were located in this system and pretty much anything you did with that particular technician was there as well. The technicians had access to their information on their end but was of course limited to just their information. What this did was keep everything in a central location. Should a technician be moved to a different manager, that technicians info and profile were transferred to the new manager and the new manager would then have access to see exactly what the previous manager had been working on and what the basic trends were for this technician, so the new manager could just pick up where the old one left off. Great systems!
This is so helpful, enjoying and learning from you. I needed something like this to better understand CRMs, been researching them for the past week, and have decided to go with Freshworks.
Thanks - This was really great. I have a scheduled call with a provider today and feel much better equipped to know what to ask and what to look for. Brilliant! Looking forward to more classes as we grow our business.
Very good article on Understanding basic concepts of CRM www.techcluesblog.com/2018/09/18/what-is-crm-understanding-crm-software-beginners-guide-to-crm/
Great video! Wonderful presentation! Concise, precise, well-paced, compact, simple, informative, insightful, interesting, engaging! Keep up the good work! God bless you!
Well covered Bruce, and all done the good old fashioned way! Who needs all this expensive software to demonstrate things :) The power of the ink marker and the white board rules!
FrugalTech I can understand, it feels more personal and that you are actually interacting more with the viewer rather than just flashing up fancy images on a screen.
Sir your presentation is very good. i really like how you explain it so easily so we can understand. your performance on the presentation was very awesome. it's like steve job in good old day's
This is one of those skills that popped up in the mid-2000's. I was scratching my head when an employer asked me if I had experience with CRM. "What's that", I said. And out the door I went without a job. The recruiter did a horrible job and didn't ask if I had such knowledge; didn't even bring it up. The point is, colleges need to get on the ball and teach skills! The 2000's came in fast due to the job skills colleges have failed to offer.
I wished I had known what CRM was in 2008. A job recruiter sent me on an interview for an inside sales job. I was out the door because I had no idea what CRM was. It was all new to me as I found out the hard way! Talk about poor recruitment as it's all about their commission.
Brilliant!!! Excellent presentation! You make really clear with a straight to the point mentions, what CRM is about. I am keen to get into this world and you made me even more excited. Keep up the good work Sir! :-)
Have you ever heard of a CCRM system out of Pensylvania by the name of Accelerater cc? They appear to service Janitorial contractors. Please advise thx.Respectfully, Karl Kettner.
This was fantastic! I’m entering a new position that relies on CRM and I have limited technology confidence. I am a female in my 50’s and I feel like a good friend just explained everything I need to know very clearly! Thank you!!!!
same here
Mee too! 🙏Thank you!
Hai mam will give guidance abt this course ..i want to know...
This was way better than all the CRM videos I saw. I wish I got this as a recommendation first
This was amazing!!! If...IF !!! You turn in the playback speed to 1.5times. Click the three dots under this video and select playback speed. Thanks me later and happy listening. No disrespect to the host, nothing but love. This video cleared so much up!
f
CT scan
Thank you so much for this overall view - this video serves like my refresher as I'm going to approach CRM again in a deeper level, but it really helps to see its overall once again so I can explain to my agents better !
Glad it was helpful!
Professor- You cleared all my queries on CRM in one short class. Awesome sir!
Who's here in 2023 and might want us to learn about this together?
Thank you for explaining the dynamics of a CRM system. I have used various ones for years, but found it hard to organize within the system not knowing how all the modules integrate with each other. You have made it very clear! Of all the ones I have used, for the past 2 years I have used Realty Juggler, which is a CRM and Transaction Management system with full Accounting features that is so easy to use and so very affordable! Looking forward to more of your insightful classes.
As a BA Communication student, it really helped me to understand better about CRM, since it's a particular business matter that's discussed under KM tools in our subject, Knowledge Management. Seeing such educational videos like this really matters to us as students, especially during this pandemic situation, that it is just hard enough to understand what our professors are trying to teach us. Will share this to my classmates and definitely worth subscribing, too. Thank you, sir.
This presentation is excellent, and in spite of years of experience working with a CRM, I have never seen an elaboration of how useful a CRM system could be to client acquisition and retention. I worked as a practice administrator for world-renowned plastic surgeon. Over the years my boss found that the CRM programs available on the market were not fulfilling his needs with patient leads. He eventually developed his own CRM program that allowed us to categorize and rank patient leads based on several factors, such as, desired date for surgery and budget. His CRM program also incorporated pictures as well as follow-up tools.
Perfect content, I have spent quite long time to found something like this.
Great video. Thank you so much. I've watched many videos about CRM, but this one. I finally got it. I understand :). Thanks again. God Bless
Thank You! I am a domestic, old school type person, who is now working as a secretary at a local tech support company. I have techy friends, but that's not normally my cup of tea ... This video helped me understand a CRM, which I now be using!
Norah Blocksom Thanks for watching Norah, best of luck to you
Good Day Mr. Naylor, this CRM introduction is by far the best that I have seen. It is easy to understand, and your Examples are great! THANK YOU!
I have been dealing with applications at work for data management that are crm applications. That’s why I TH-camd crm and found this beautiful video that made things so much clear in my mind regarding crm. I will host meetings more confidently now on crm applications. Huge thanks to you.
this man is a really good teacher. Better than any of my university teachers by far
Thank you very much!
Great class on CRM! Any small business that isn't using a CRM system is (1) starting off wrong, and (2) is wasting to much in admin rather than sales building. If you don't value your customers enough to plan, organize, direct, and control via one of the full range (price & capabilities) of CRM's out there then success will be far more lucky than likely.
+Steven Whitley Thank you Steven
Good day Mr. Bruce! Thank you so much! Watching this in 2024!
You are very welcome
Good day Mr. Bruce! Thank you, watching your content in 2024!
I am new to CRMs and you explained everything in terms I understood. I will be providing a service this helped me so much. Thank you so much!
As someone being tasked to aid in building a CRM from scratch this was invaluable. Now that I understand what a CRM aims to achieve I definitely am so much better equipped to start designing one than I was when I woke up this morning. Thanks.
Can’t say thank you enough. The best explaination of CRM
Thank you for taking the time to explain crm systems, this was very well produced, concise, and informational.
This truly amazing, l love the way you go indept In explaining the CRM systems, far better than other modern explanations I recieved on utube
This is a really fantastic explanation of the capabilities of a CRM. Thank you!
Bruce, excellent delivery. I have seen many CRM presentations in my career. You CRM will actually put any business that wants a CRM system in a position to select / install a system that works for their system. Thank you, I truly enjoyed this presentation.
Jaime Guerra Well thank you very much. Hopefully I don't put too many people to sleep! :D
Best video i've seen so far on CRM.Not too much on the technical side but more on the systems uses.Thank You Sir.
The best ever, a passionate teaching, and I've enjoyed every minute I have spent. Trust you'll find more time and produce more lectures.
WOW! This is informative!!! Thanks for sharing this. You are a very good teacher! We need more people like you in the class room.
Thank you. My first lesson on CRM . Clear concise big picture overview. Got it!
Thank you for this. It was very educational.
Bruce, Just an exceptional work done. Indisputably your first class turned out First-Class work! You have fired me up for CRM. A trillion thanks and best!
This is an amazing class! Thank you so much for making this intro a lot easier than I expected. I was stuck and I had no idea where to start but you just put me on the right track. and this is pretty awesome for a first time video :)
it's doesn't seem your first class. you delivered amazing. expecting more stuff from you sir. 👍👌👏
So nice of you
Congratulations, I am starting in the CRM Business and this video gave me a very good overview, thank you!
What a superb explanation finally something useful
Awesome class!
Thank you Mr. Bruce for giving such a wonderful lecture on E-CRM. Its very informative and helpful.
Clear, condense and comprehensive! Great class. 35 minutes and all is so clear! wow! Congrats!
Thank you, Mr teacher maybe one of the best classes I have attended in a long time.
Great material, a great mix of great learning and a Lil humor to keep it 💯 👌. Experience will always dominate.
I'm working currently in sales and I say all you just said is accurate thank you so much prof
Thank you!
I got a job interview for a CRM Marketeer function next week and this really helped, thank you!
Did u later get the job?
best lecture ever on CRM
Very well done @Bruce. This is my first time looking into CRMs and your got me way excited. Thanks and good work.
Excellent job! Made the concept easier to understand.
Thank you Sir. Helped me understand CRM. Great explanation. Sending you lots of good wishes from Mauritius Island, Indian Ocean.
Thank you. I am shopping for a good CRM for my company and your video helped a lot.
Your first class was First-Class !!! Thanks a lot !!!
rkpunjal Thanks!
Thank you, sir! Having my online course and this give me lots of information and ideas about CRM. God bless
This is a thoroughly explained video. Thank you .
Glad it was helpful!
Thanks a lot!
Please keep it up. You're such a great teacher. Gonna use some of your valuable advice during my lectures on CRM topic.
Thanks for your time and kindness for indeed sharing your knowledge with us.
Best wishes from Thailand!
Very good for my 1st CRM Video. Did a good job explaining the different aspect of a CRM system. Look forward to seeing your next video on the subject.
Thanks Bruce:
Best 36 minutes I've spent on TH-cam in a long time. Excellent presentation. Could you elaborate on business to consumer in more depth. I sell a high ticket item in generally a one time purchase for their home. Having said that a lot of what you said does pertain to me also.
***** Thanks Brian. Let me know what I can help you with on the Business to Consumer questions.
Fundamental to Understand how CRM processes and business logic works....great workshop!
Thank you for this! Much clearer picture of what a CRM is and what exactly the purpose of one is
You’re a great teacher! Thank you for sharing!
Thank you Bruce. I needed this info as I "go forth" to find a CRM for our organization.
Thanks for the class. I'm studying this topic in my MIS class and this class here on TH-cam was very informative. I look forward to more of your classes.
Kim Summerville Thanks Kim I appreciate that
I was quite surprised at how similar this system was as compared to a system I was using when I was a manager in a Contact Center. We used a system where all of the technicians each manager had reporting to them, rolled up in a system where their manager could provide feedback/coaching to them and just keep track of each interaction with them. All of their metrics were located in this system and pretty much anything you did with that particular technician was there as well. The technicians had access to their information on their end but was of course limited to just their information. What this did was keep everything in a central location. Should a technician be moved to a different manager, that technicians info and profile were transferred to the new manager and the new manager would then have access to see exactly what the previous manager had been working on and what the basic trends were for this technician, so the new manager could just pick up where the old one left off. Great systems!
Thanks Sir for this simple and clear description about CRM, It helps me a lot as a beginner.
Wow, this is great. i enjoyed all you illustrations and i am confidece to talk and learn more about it.. you are spot on.
I was looking for CRM but gained an excellent content about sales along with it.
Love, love, love. Thanks Bruce for breaking down the software in such an easy to understand way. :)
Thanks for the kind words
This video give great overview of CRM. It is easily understandable and informative. Thank you for sharing your knowledge with us.
This is a great explanation in detail, in step by step. You make me understand about CRM. Thank you :)
This video is awesome! So helpful in objectively looking at core business practices and customer relations.
Thank you very much for explaining CRMs where I can understand everything great video I will share this with my friends thank you again.
This is so helpful, enjoying and learning from you. I needed something like this to better understand CRMs, been researching them for the past week, and have decided to go with Freshworks.
Thankyou...this was a great overview of CRM system....I now have a way better understanding. Enjoyed your tutorial.
Thanks - This was really great. I have a scheduled call with a provider today and feel much better equipped to know what to ask and what to look for. Brilliant! Looking forward to more classes as we grow our business.
Thank you for the CRM tutorial it was amazing and clearly understood 🙏🏾😎
Can you do more videos on business and sales? You're teaching method works so well, I feel so confident understanding the CRM just from this video.
Thank you, Bruce.
It was a very interesting video and a well made lecture. Love the whiteboard.
Shai Navé Hi Shai always good to hear from you. I am happy to hear you liked it
Thanks Sir, great video, cheers from Denmark.
Awesome Explanation with simple examples and made me to get good knowledge of CRM software system.
Thanks for being such a Wonderful Teacher Sir !!!!!
Thank you so much for this. I'm about to go for a management role in CX and I really appreciate your tutorial.
Very good article on Understanding basic concepts of CRM www.techcluesblog.com/2018/09/18/what-is-crm-understanding-crm-software-beginners-guide-to-crm/
Great introductory class. Many thanks.
+Alpha Mackie Glad you like my class
Great video! Wonderful presentation! Concise, precise, well-paced, compact, simple, informative, insightful, interesting, engaging! Keep up the good work! God bless you!
studying for a test about CRM & content marketing, thanks for the great CRM vid!
and oh, I'm an "artist" (visual & UI/UX design), but I can't draw either, haha! FrugalTech
Ties Goossens Thanks for your comment and good luck with that test
FrugalTech thanks! The best way learning is learning by visual and audio content -> video! (Better than my professor)
This is amazing, your insights are truly valuable.
I appreciate that!
This is awesome and helped me alot to get a first quick understanding of the subject. Thank you for that!
Well covered Bruce, and all done the good old fashioned way! Who needs all this expensive software to demonstrate things :) The power of the ink marker and the white board rules!
Thanks Gordon. The whiteboard works for me! I feel like I am actually teaching with it.
FrugalTech I can understand, it feels more personal and that you are actually interacting more with the viewer rather than just flashing up fancy images on a screen.
Great tutorial! This really helped me wrap my head around the usefulness of CRM's! Thank you!
Thank you for this overview! I learned a lot from your class.
Kim Spells You're welcome. Thanks for watching.
Best teacher ever. Thank you Sir.
Sir your presentation is very good. i really like how you explain it so easily so we can understand. your performance on the presentation was very awesome. it's like steve job in good old day's
I am into sales of insurance. Found the video very useful and informative. Thanks for sharing.
This is one of those skills that popped up in the mid-2000's. I was scratching my head when an employer asked me if I had experience with CRM. "What's that", I said. And out the door I went without a job. The recruiter did a horrible job and didn't ask if I had such knowledge; didn't even bring it up. The point is, colleges need to get on the ball and teach skills! The 2000's came in fast due to the job skills colleges have failed to offer.
Great video.
Thanks a lot for the sharing! Really appreciate the insights of how CRM impact the company in various aspect.
I wished I had known what CRM was in 2008. A job recruiter sent me on an interview for an inside sales job. I was out the door because I had no idea what CRM was. It was all new to me as I found out the hard way! Talk about poor recruitment as it's all about their commission.
This is so lovely, thank s a lot, you have really expanded my knowledge on the CRM system.
excellent presentation, thanks!
Outstanding Introduction Sir
I learned a lot of stuff,Thanks
Brilliant!!! Excellent presentation! You make really clear with a straight to the point mentions, what CRM is about. I am keen to get into this world and you made me even more excited. Keep up the good work Sir! :-)
I just started learning and grateful for the tutorial.
Very well presented class. Well done!
Have you ever heard of a CCRM system out of Pensylvania by the name of Accelerater cc? They appear to service Janitorial contractors. Please advise thx.Respectfully, Karl Kettner.
Very informative and basic comprehensive.
You are awesome man. Thank you so much for such a nice tutorial on CRM.
+sudarsh khare Thank you!
Thank you absolutely outstanding , you make me understand the real concept of C R M and it various functionalities.