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hey ThrillSeeker, I work at a virtual reality arcade (worked, cause of covid) and we use the htc vive for half of our headsets, and we have that same issue that you stated at 7:48 and it is because of the cable. We use the 3 in 1 cable that is provided by htc (I'll link it) but we use that same pully system and it only takes about a month to a month and a half of use for us for one cable to die, and it is simply a matter of replacing said cable, which is a little pricey, but worth it for us. yes we do remind our guests to not spin, but for first timers it is extremely difficult to not spin. anyways just thought i'd let you know, it wasn't your headset but the cable, oh and we use a velcro cable tie on the headset to make sure the cable stays on the back of the headset and not on the side.
what i learned in this video: -Valve has great customer support -If possible, write down the serial numbers of controllers, cuz the text wears off -secure the cables
wojtekpolska they do have verry good customrr suport, i had a problem( i got an steam accout from someone for free)that person took it back after 2 years, i told them the truth and guess what, they deleted all the games i have bought on the other account and they gave me allmost 1k€ on another account, to bad i couldnt order a valve index then cause i wouldve ordered it instalty allso 2 weeks after i spent all the money. (gifting friends) they put the vive on the store :(
I'd like to say, I work at a VR Arcade, and I believe your "Starry overlay audio popping" problem was actually a cable problem. I don't personally own an Index (Yet, Getting mine later this week) but my arcade uses Vives with a pulley system for each of the headsets. I have had that exact problem you described in your video, and I can say with almost 100% certainty, that the problem was with the cable. After every 6 months or so one of our 10 cables does the same things you described. All we do is pull out the cable, get a new one, and connect the new one. That *should* fix that major problem. It is very much not an "If" but more so a "When" but the best way to keep it safe is after every session you unplug the cable and uncoil it so it is as straight as it can be. Love the content.
It sounds similar to a problem I had with my Vive. I had gotten some longer cables leading up the box, but every once in a while I would go through an entire "re-connect everything, reboot everything, redo it all" process. There was a point where it was happening constantly, really killed my want to play those games. Moved stuff around in my house and my computer ended up in a room which gave me a better play area and decided to hook it all back up. Used the HDMI that came in the box this time thanks to the extra space and no issues since. The Vive cables seems like they are anchored a lot better on the headset itself, but that is probably something Valve can fix in further iterations with the Index.
They have you send back the original product, they fix it up and resell it under the title certified refurbished at a slightly reduced price. So I don’t believe they lose all that much money especially maintaining a good standing with their consumers.
That's how they got big Steam in the first place. They realised that instead of punishing the customer with anti consumer DRMs and restrictive policies, give them good customer support and service and they'll be loyal to the brand. Thats how Apple retains all their fans.
@@ryanmalin Nope. Business/Marketing/Advertising 101: Repeat customers are far more lucrative than having to repeat the advertising process and win over a new customer each and every time. When things go wrong is when the product fails. How you handle customer service and make things right is how you keep those hard-won customers. And even if a won-over customer doesn't buy from you again, they WILL speak up about your company and it's trustworthiness in a positive light, which is invaluable in terms of your brand's public image and marketing strategies. It allays fears from potential customers who haven't made the jump yet in fear of getting ripped off, and let's them know that if worst comes to worst, the company will do everything they can to make it right or fully refund your purchase. And that does volumes to make customers more comfortable about their purchasing decisions. So yes: it may be a loss of money in the shortest of terms, but it's a valuable, cheap investment for the long term.
To anyone experiencing the cable issue he mentions starting at 7:47: Assuming your headset is fine to begin with and you are sure it is a problem with the cable exclusively (In ThrillSeeker's case, he had broken the mounting tab and therefore needed to replace the HMD itself to prevent future issues), you don't actually have to request an RMA for the entire headset. Valve is more than willing to send you out a replacement cable free of charge (in my experience at least) and this can even be done past your warranty's expiration date (to my knowledge). For anyone having issues replacing their cable because of how it's mounted onto the headset, it's relatively easy to dismount it. Start by taking off the padded face gasket (it's magnetic, don't worry) to expose the port for your cable. Next you'll see a box-shaped clamp just short of where the port is. You're going to want to gently grab it by the front and back (vertically) and gently pull upwards. If you have to shake it a bit, go *forward* and *back* (do NOT wiggle side to side. This will break your tab and cause unnecessary wear and tear in the future). At that point, all that's left is the half-ring clamp on the back of the headrest. This one might tire your thumb the first time around, but the fastest way to remove it is to apply force with your thumb and press it upward (It's very sturdy. It will not crack from doing this. Don't be afraid to get a little rough here). Your cable should now be properly dismounted and you can now pull the plug out from the port. Be mindful that this, too, is going to require a bit of force to get out. Also bear in mind, when replacing the cable, your replacement should be seated as firmly as you can into the port. From here, all you need to do is put back on your clamps and face gasket and it should be good to go. If you are noticing that your HMD is not powering on after replacing your cable, make sure the cable is pushed in far enough into the port. Should my instructions not come clear, or you need pictures, consult this guide on Reddit: www.reddit.com/r/ValveIndex/comments/f5g1p0/tutorial_how_to_remove_or_replace_the_cable_from/ Thank you ThrillSeeker for making this video, as it puts a lot of problems that many people experience into perspective for people who are looking into getting their hands on this kit. I've had my Index since the second wave of them came around in August 2019. I've definitely had my share of stick drift and (obviously) the dreaded cable problems. Hopefully this comment will be of use to some people out there who are sitting with a supposedly bricked HMD. Stay safe out there, folks :)
It's the opposite for me. I keep reaching my belt for ammo when playing Half-Life lol. I find Boneworks more fun, so I must have developed more muscle memory for it.
Valve has a history of great hardware design and questionable build quality. Lighter usage will result in fewer problems but rest assured, there will be problems. At launch, some of the controllers came with bad sticks out of the box so... That being said, it is the best headset on the market so if you want the definitive experience you just have to deal with it.
2LT Sheridan I’m not saying it’s a good thing. And neither Valve, nor Index are perfect by any means. To be completely honest, if I were to recommend someone (especially newcomers to VR) the PC headset, it would be Rift S. But if you know what you’re doing and want the most advanced consumer headset out there - it’s Index, and reliability concerns don’t really matter here.
This is a lot of good advice for anyone who owns a VR headset - Vive, Oculus, Mixed reality or whatever. I'm bummed out the durability is an issue and I hope Valve's next iteration takes this into account.
Very true. While it would be nice for future headsets to place increased focus on durability, I doubt the Index is notably *worse* than other headsets of today, when used under similar conditions.
Well, nothing lasts forever and that is the truth, even no matter how much careful or how much you look after it, things can still fail. For the most part, if an item is used within it's life's range, it should last. This video is more of the worst case scenario and I don't think that you'll have much problems unless you use it a lot like he did.
@@Ruby_Mochii A VR headset is a full priced high end PC component, if it doesn't last as long as my graphics card or Keyboard and mouse then it's just bad design and you can't just chug it to "nothing lasts forever". My PSVR (Pretty much worst VR headset) which I've been using for a year and a half is still running strong without any issues except for blurry lenses since I used to clean it with my shirt and basically anything closeby that wasn't microfiber but that's misuse on my part
@@justghostie4948 it doesn't mean it's a premium that it's going to last forever. You aren't always paying for reliability and the higher the specs, the higher the failure rate. Someone else's Ferarri may not last as long as your Corolla, everyone knows that. By far, the Valve Index is the best out there and they have put a lot of innovation. You will never get anything perfect that's the best and like no other, there are always compromises and such thing doesn't exist. VR has not been for very long, comparing it to something that has been for decades is unfitting. It's also attached to you and moves around more than your pc components. I'm not promoting Valve, but that's just how it is in many things. If you're happy with what you've got well, I'm glad for you. If you don't want to spend that's fine as well, no one is forcing you.
dynamic oculus is stingy about getting a “new” part for your oculus due to a defect, im trying to get a new one because my warranty has like 3 months left but i have the 3 dots glitch and I cant fix it, so im waiting for the oculus support to help me
also helps to remember that they do replace parts within reason, unlike others that refuse or have more strict policies. you might be paying a lot, part of that allows for replacements. unlike other vrs designed to profit from the new industry, valve want to grow the industry. experience and fairness is what they offer.
These issues are not specific to valve. Cable wear is common failure, controllers get whacked and break, sticks get jammed even on the oculus, base stations are not as common failures that I have seen but everything else is pretty much common to ANY VR headset. It’s when parts aren’t available anymore that will be the problem. Oculus rift cv1 parts are not available from oculus anymore so people are gouging the crap out of spare parts and some of them aren’t even any good.
I hope Valve consider making a second generation version, I was seriously considering buying an Index, but this video wants me to stick to my Samsung Odyssey for the time being.
As a new Index owner (I just got mine today!) and as someone who's never had a VR kit before I wanted to let you know ThrillSeeker that the fatal flaw for the Index is no longer a issues! In addition to the tab on the Index (the one that is known to break) they have also added a new holding strap to the back of the headset to hold the cable. So now the cable drops off of the headset at the back of the users head and not from the side. So they are listening to feedback and showing it with actions! :D
@@NurtureCooper I got mine last week and it has two straps on it. One on the side just behind the speaker that clamps the cable firmly in place and a second one on the left corner of the lower rung of the back side that holds the cable loosely. Does yours not have the second one? The second one does seem like it'll snap off easily if the cable was jerked though.
@@snapper26 I also got mine last year, back in March. I haven't played it probably as hard as a lot of people as my play space is rather restrictive, but I have played a lot of variety in games and the headset has always held up well in them with great performance and awesome visual fidelity (even though my computer isn't strong enough for the higher end settings). The cable does have a second cable holder on the back like the first poster mentioned and I haven't seen any signs of ware on the cable at all. Not sure what kinda bad luck @KW Studios got to not have the second cable strap, I can definitely see it breaking easily if that isn't there, but like the video suggests there is always tape as a preventative measure or 'fix'.
@@smolderingawesome the pro controller uses the same stick hardware as the xbox 360 which is tried and tested, it's just joycons that use nintendo's new hardware which is dodgey
@@puddledelta6285 It's unfortunate, because Nintendo prides itself on QC. Their product failure rate is under 1%, as in that's what is expected from manufacturers producing Nintendo hardware. Obviously, some things fall through the cracks.
@@MT-gl4cn Other than getting a surreal awakening because you wake up and are not in the real world, I don't get it. I tried one time but its just extremly uncomfortable and you have the faint light from the screen in your face even if its dark in VR.
Compared to HTC, Steam tech support is from a different universe. When I got my HTC Vive, its screen broke down after just a few months and I didn't get a replacement, and they wanted me to pay 300€ for the inspection. I didn't, but I had to buy a new visor for 200€ from third party. Soon after one of the controllers broke. I wanted to send it to HTC but after reading that they will probably just do the same they did with the visor and ask for 100€-150€ (more than a new controller is worth) I gave up and just fixed it myself. Few years passed and Valve Index was released, I ordered one but didn't receive it for >3 weeks due to shipping issues. Losing hope of ever getting it, I contacted Steam support and they sent me a new one with DHL one day delivery for FREE. That's right, they sent me a new one AND gave me a refund. Can you imagine that.
@@arniebmx how does that have anything to do with hindsight. we know that right now, its going to be no more obvious in 5-10 years time than it already is. tech gets better.
@@ge2719 a lot of the improvements will just be better tech, yes. But I'd imagine just as many, if not more, would be possible with today's tech if it was just applied differently. There's going to be a ton of ergonomic, layout, and fundamental design changes that will seem obvious once they've been made.
Valve will never avoid replacing stuff, I assure you that Valve is completely reliable. They're a great example of "The Customer is always right". They do practically anything you ask them as long as you didn't damage the thing deliberately
So basically: Over-engineer the knuckles to the point they are PS, Nintendo or Xbox worthy. The finish is too bad, but really not an issue as long as the glue doesn't get sticky or the plastic too glossy and slippery. Try and unify the cable design so it is freely available in shops no matter the brand. Get a rugged/kevlar version as well. After all, it's just DP, USB3 and power, right? Headphone manufacturers have started this as well, though it's hardly a standard. Anti-pull devices for cables are far and wide available and have been since as far as I opened electric devices. A C-clamp with a screw, of a rubber molding with a lid. Redesign the base-stations and or way of tracking. Make the back head cushion replaceable as well. use a different glue, perhaps epoxy for the rubber lens gasket. You now, this aint bad, since you've enjoyed months of top notch VR play. It would be way worse to have a really sturdy headset but a 'meh' VR experience. From now on, if Valve listens to the RMA services, they can only improve.
@@matrixarsmusicworkshop561 exactly! ;) I wouldn't mind showing the Index to my children in 15 years telling about it like I when I discovered an old NES or XBox :)
I don't know why (well, that's a lie, I DO know why) more devices don't let you do this, but ESPECIALLY with high-end, expensive hardware like HMDs, they really need to standardize the practice of allowing you to just unplug (not desolder and then add a new one, because most people don't want to do that unless their back is against the wall) the cable, and plug in a new one.
10:00 also while you play, tuck a loop of cable into your waistband with enough slack that you can move your head around freely. this also removes cable weight, which may cause the index to become more front heavy, but it feels good to me.
I use a velcro strap (that came with the index) to connect a loop of the wire to the top headstrap. It takes weight off of the weakpoint and centers the wire on the back of your head (win-win!).
I made a belt strap and sewed a plastic clip on it so I can just clip that around my waist then a second one for below my left knee to route the cable. The routing gets the cable away from me. if it ever moves to the the wrong spot or if I step on it, I just kick my left leg out and its gone.
Anyone who's worked with audio equipment knows this fix by heart. Many a microphone and guitar has been damaged by not taking that into account. At this point it's second-nature to me.
I have had my Index for like 2 months now and I love it. I used it a lot of course when I first got it, but then it died down a few weeks later, and now recently, I am ALL IN again. The thing is a blast and I’m enjoying every second with it and taking all of your advice very seriously. Really appreciate your content bro.
@@baphomathedude8057 tbh I'm scared to buy HTC Vive cause I heard the support was terrible. I wish the index existed but with an oled panel. I locked in my reservation :) hopefully it happens during summer sale for those sweet points.
@@koumaken3268 Its under purchase history on steam, and it tells you the status of the Headset. My order says "ships in 8 weeks" as the status, I ordered mine a week and a half ago.
2:53 FINALLY! THANK YOU SO MUCH MY CONTROLLERS HAVE LITERALLY BEEN SQUEAKING FOR THE PAST 4 MONTHS AND I HAD NO CLUE HOW TO FIX IT (2 years of oculus rift cv1 usage)
My Vive controller triggers started doing that a year ago and I tried the compressed air/blowing into the housing fix. It worked for a couple days but started squeaking again because it's only a temporary solution. The true way to fix the squeaking was that I had to take apart the controllers (carefully!), and use a tiny amount of silicone grease on the trigger pivots.
@@smackaroy2235 It'll happen eventually, sometimes my controllers lose tracking and can only regain by reconnecting the USB cable; and sometimes it registers the trigger on your dominant hand as if your finger was always on it, and a very small degree of drift. I don't think it's just the INDEX's flaw, but just overall wear of all HMDs or devices; most likely a global issue as with all other controllers with joysticks..
To be fair, he did a headstand while in VR Chat and fell on his Index. After that he got audio problems (he himself said it in a video before). Like he said, he is an extreme case. He uses the index A LOT and harsh. And if Valve does good customer support, sure would also recommend.
Barron Trump a Dollar an hour for the entertainment seems fairly reasonable. and anyway 1000 hours was 5 months ago. I’d assume he’s put at least as much again on them. And honestly this is enthusiast hardware, it’s not going to get cheaper, but it will get better, increasing the value.
GorumGamer value is still debatable at this stage in development. Vr tech Is not close to being mainstream yet. Once it goes wireless, has 8k for each eye 180 degree vision and costs $500 then you will see me spend money on this overpriced plastic and laughable tech
Right? It’s crazy seeing how much the videos have been upgraded over the last few months alone. The Tuesday Newsday intro was always so fulfilling to hear *and still is*
@ I'm thinking about selling my CV1 before these issues arise and putting the money toward a Rift S or a Quest. How much of an upgrade is the Quest over the CV1?
@Zwenk Wiel no, if you use proper, high flexible, probably even a spiral cable, its some sort of indistructable. Its all because the companies save some cents on cables on a device, close to 1000$ the price! I am using sometimes daily over 10 years old (hi end) headphones from Sony and AKG, the sony with a (sadly fixed) spiral cable and the AKG with pretty flexible regular cable, but at least replacable for the 0815 user. Both cables saw already chairs rolling over and are looking still as new, except for some small cuts on a few places. I though already as VR headsets and controls were released, this will be an expensive fun. I also though companies will make much profit with it.... they use cheap controls (see the thumbstick with failures in the video), they use cheap materials (see the material falling off after 9 months usage), they didnt think about the serial number placement (see the rubbed off number)..... Companies like oculus and co made so much money with overpriced plastic inputs which cant even last longer than a year, thats poor, especially with the prices in mind. I would even prefer a cheap headset without electronics inside and only made for smartphones over such expensive, dedicated VR trash. Much cheaper, and i bet with a proper smartphone and lenses in the headset i believe the experience isnt much worse than such a 1000$ headset. Plus there will nothing break :)
This has made me appreciate how well the OG Vive HMD is made. I bought mine used - I have over 500 hours in VR in a wide variety of games. It looks tatty, but works perfectly. The cable had a kink like the one you showed when I bought it - a much worse kink actually, it's like a permanent right angle. Doesn't affect it.
0:35 You have some kind of custom cable holder on your ceiling, which is holding the cable before the plug. The cable should disconnect at the plug, they probably made it this way to prevent the damage you have. This is not a problem with Valve's Index, you are using it out of terms, this is why your cable is breaking. I have an Index, and every single time is accidentally pull on the cable, the plug unplugs, which is supposed to happen to prevent too much tension on the cable/index.
if you mean the thing on the floor in that frame, it doesn't come out nearly easy enough to help with that specific issue, it's so that you don't damage your pc if you walk too far.
Hearing all of this makes me happy I didn't jump on in immedeatly. I really wanted an index when i first heard of it, mostly cause of the controllers tbh. I've had my regular vive for over two years now and I have never had a single issue with my base stations or headsett. I have however recently been getting the fairly common issue with the vive controllers trackpad not letting you click anymore. That being said I don't come close to the number of hours you've used yours. I've been very on and off so I'm probably at somewhere around 400-500 hours.
It depends so much on how you use it and for how long. Many people had problems with their vive wands breaking but i never did. I have a index now and still haven't encountered any of these problems.
@@underflip2 Agreed. Obviously anyone can get unlucky and just get a defective pair.I for one have used my gear very roughly. There are multiple battle scars in my living room caused by the wands, both walls and ceiling. The wands are extremely durable. Same goes for the headset, I've slept with it many times and I have been heavly intoxicated while wearing it countless times.
When using wire tape, start by wrapping it around just the wire a few times, then continue the same strand of tape around the anchor point and wire. Doing this will secure it a hundred fold. c:
Thank you for sharing all of this information! I've been thinking about picking up an index for a while now, and it's really helpful to have some real world data about how they hold up over time and what the pain points are.
I’ve had the headset for over a year and have almost made it up to 2k hours on it. Honestly speaking I have YET to encounter any issues. It truly still works like new for me. I’ve actually even dropped the headset once, and the only thing that came off was the back piece that holds onto the wire which I replaced with one made with a tougher material thanks to a guy selling it on eBay using a 3-D printer to make it. definitely recommend looking for the piece on eBay. Past that my controllers have been getting a little worn down and definitely don’t feel like new, but still work pretty good for something that’s been used for almost 2k hours. My personal recommendation is to try to just keep this had to clean and taken care of as best as you can meaning.. • Keep the wire elevated and be sure not to twisted up so much when moving around • Be sure to keep the head safe after using it. So getting a base for the headset and the controllers is a good choice. • One other thing that I would recommend is getting upgrade pieces for the headset. A fan in the front for cooling and even a cloth made to go on the back of the headset which actually helps hold the wire a little better and keeps the back of the headset safe from scratches. Honestly, I think the main thing that it depends on his whole well you take care of it and or what you do with it but seriously up to 2k hours of usage and still not encountering any problems. I’m sure anyone can do the same. Oh, and as it for the base stations I’ve had the same two for just as long and have kept them on ever since I got them, of course whenever I turn everything off the bait stations, go onto sleep mode, but they don’t turn off completely. Maybe the valve has fixed up their VR gear, but all I can say is again. I’ve had mine for a whole year getting 2k hours on it and have had no problems with it. I’m honestly waiting for it to happen at this point from everything I hear.
@@makak_zeleny XDDDDDDDDDDDDDDDDDDDDDDDDDD lol!!!!! What a doomer. Some ppl are so lazy tho. Pay more than. Its easy to get used to plugging after a while
Yeah, I also got my Index in the first week of shipping. My original hmd had a malfunctioning headphone upon arrival and the entire hmd was replaced. More recently I got the common stick drift in the left controller and got it replaced. My serial numbers also faded. My right trigger squeaked awhile but stopped. The grip on that controller also got cracked after a hard hit, and I mended it using plastic bonding agent. The finish on my controllers started getting scuffed by my grip extensions, so I custom wrapped them both in carbon fiber to protect them. All my RMAs have been really good, they sent me replacements without me having to ship anything to them first.
Wow, glad I watched this before ordering one. Re: customer support, I would be careful before assuming that Valve is going to take amazing care of the average user. This guy does have a TH-cam channel with over 100,000 subscribers, so it could easily mean that they just know who he is.
Me and my friend are saving up money for PCs and indexes. This video is gonna be very helpful when we eventually encounter issues with the index. Thanks!
Mestre do Val that’s fair. I wasn’t gonna buy the index for a while anyways. (Mostly because I don’t have money either heheh). But these quality issues should hopefully be resolved by the time I can afford it
People like you are the reason technology keeps rapidly getting more innovative and reliable at the same time. Keep up the hardware abuse, keep sharing the engineering mistakes these companies make, it's the only way this stuff gets better. Thank you.
Thats super sad... I'm still using my CV1 almost everyday, and the only things wrong with it is there is no headphones working, and the controllers drift a bit. Other than that, it still works. I've had this head set for almost 3 years now! Hope Valve does something, especially for a $1000 headset...
I have a CV1 that I use a couple times a month and it is still working as it did day one. Just throwing this out there for folks who are more on my end of the VR use spectrum.
@@paullucci I use my cv1 for working out. Box vr 30 minutes s times a week and plenty of gaming. I have probably sweated litres of sweat into that headset and the only issue I have had was my left touch controller and that was my fault due to punching a wall. It still works 99 percent of the time. A very well built headset
I've been using my heavily since the release date and I haven't seen any of the problems you mentioned. How did you have such bad luck? Man. Sorry to hear that.
Mine has broken lots. Depends on the games you play I think. Fast shooter games wear out the thumb stick in 3-6 months. And lots of spinning in circles because of these games will wear your cable out in 10-12 months. 😉👍🏼
Brooo I commented on one of your earliest Tuesday Newsdays back when you only had a few thousand subs. Look at you now, approaching 100k, congratz man!
I got my index August of last year, I've spent 700 hours in VR. So far I've had: - 2 base stations break - 3 controllers break - headset is having the sparkling issue Steam Support has been good with replacing stuff.. but it's still not cool. I really hope they fix all these issues.
We need more companies to makes more high specs, higher quality headsets to compete with the index. Not just more budget oriented ones like Oculus is doing. That's why I've been really curious about HP's next headset since they teased it. Even if we have almost no info on it, from what we know and the pictures it looks promising so far.
Martin B-E Budget oriented VR are the future of VR. We need things like the Rift S because if we don’t keep trying to decrease the entry price of VR it’ll never truly take off like it could because too many people wouldn’t be willing to pay up.
to be fair tho this guys is talking about more than a thousand hours of usage. Considering how few companies are actually investing in this and how much more than the competition it can do, I wouldnt go too hard. It should be better, but it seems to be still worth it to me
@@MrChoklad Na that's bullshit. I've had my oculus for 2 years and have put well over 1000 hours into using it. I've had no issues at all with it besides software issues. 1000 hours is only a month and a half of actual use time btw. That's not very much time at all. controllers that cost 280$ shouldn't be having issues in just 1000 hours, a headset that costs 500$ shouldn't need to be replaced in only 1000 hours, A base station that costs 150$ shouldn't just die after 1000 hours. Base stations shouldn't break PERIOD, you don't even touch them like ever. They literally sit in the corner of your room and you do nothing to it. There are obviously design flaws on the Index if after 10 months and 1000 hours he's needed basically the whole entire 1000$ package replaced. I don't really care if he was break dancing or giving birth in VR. It is in valves best interest to make a more durable product so they don't need to replace hundreds of dollars worth of components when they break.
@@frizzykid100 I disagree with this alot tbh. Of course you should expect anything at this price to do its job no matter what but thats like saying a 100.000$ car should never have to be repaired or a 800$ knife should never have to be sharpened. The list goes on and on there is nothing that never ever breaks. Your argument for the base station for example is the same as argumenting a lightbulb should never fail. At some point it just becomes impossible to guarantee. Especially if it's something as small and delicate as modern technology. Also keep in mind vr is a very new field which is still being developed and improved constantly. Sadly the pest they can do at this point is to offer service included in the price, which in valves case is frankly amazing. This is the case with every premium product out there. Zippo for example doesnt exactly make a product worth their price but you get life long free repairs. Also I'm not sure how much you've ACTUALLY used your oculus but it aswell has alot of design flaws (trigger failure, thumbstick drivt etc.) which a ton of people have. Same as not everyone using the index will have the problems shown in the video. It just depends on every user individually since noone uses their products the same way.
@@pacted484 Not exactly. Each product you buy has a certain life expectancy for normal use that goes up as the price goes up. This clearly is no budget product and expected lifetime should certainly reflect that in being longer than 1000 hours without everything falling apart. When you buy a decent washing machine, you expect it to last at least say 10 years. You don't want to be repairing it after just 1 year of use.
Same here, people need to upvote comments like these so people know this. My warranty expired, and they even sent me a new cable for free. And mine, keep in mind, had gotten to a point where it completely failed.
I just paid for my order and this video is giving me anxiety. I'm already looking up how I can refund if it turns out to be as flimsy as he mentions. I trust Valve though, but man if the product is as faulty as he says then there's no real fixing that with customer support.
@@CelGaming exactly. I almost bought one yesterday, but decided against it. Then I saw this video. If I'm spending A THOUSAND FUCKING DOLLARS on a VR headset, it should be indestructible smh.
ive had the vive, vive pro, and index ( no base stations 2 or kuckles) and have had to replace one vive wand and 2 base station 1s and i dont play it as much as this guy. kind of annoyed.
I enjoyed your video alot, especially you're constructive feedback and tips. This tells me that we're pretty much waiting for the Valve Index 2.0. Hopefully they take the communities feedback to heart and invest the needed R&D. Is the community doing something besides a summary of what to expect and how to quickfix it? I feel like 3D printed projects and DIY improvement/repairs would be an opportune thing to do here.
8:45 those problems also happen with the WMR headset that I have ( HP ). The cable itself is way better than there 8:45 but still inside is slowly dying. So its just general VR problems with the quality of the cable
the same problem is with oculus. My first oculus cv1 cable died, the problem is that they are not selling it anymore and resellers are selling just the cable for over 100$, funny thing is I was lucky enough to win an aunction of a second hand headset + sensor for like 80$.
The pixel issue is the cable connection on the breakaway point usually. The pins on it bend and wear out. I had to get a new cable for that. We fixed one cable so it is fixable but yeah that happens it just randomly does that.
A Zip tie is not a good fix here, there will still be movement unless you tighten to a degree that can potentially cause damage or at least pressure/strain of it's own. Whereas the tape will secure it in place with a much better distribution of pressure & less needed in the first place due to sticky. I suppose maybe if you used 6-10 zip ties along it it might be OK but I would be worried to try to just use one or two.
@@ragingfred I got ya. I thought this was a purposeful thing (maybe like a sleep-improving VR thing) you did and it blew my mind. Thanks for letting me know and please keep producing your content! I dig it : )
I don't follow this guy so not sure what he does in Vr, but sleeping in VR is something some people do who play VR chat, there are a lot of sleep rooms in that game where people just chill and lay down and sometimes throw a video on the video player.
I'm at approximately 1100 hours, granted I've been gentler to it than your activities. I've had the left controller drift issue for a few months and I'm gonna replace it (I've had enough with tolerating it). I've had the issue with the glue adhesive thing. The foam padding did need replacing. The triggers do squeak. No cable snapping yet, no starry sky issue , no audio issues. Thanks for the tape advice, I'll follow it. I probably would recommend it as well, or the quest if that pricepoint is enticing.
watching this one as i wait for valve to ship mine i'm really excited to get a new headset, im upgrading from a vive thats been put well through its paces and these tips will help me keep this one running for a while
FIrst, make sure your base stations are securely in place -- make sure they are tightly screwed onto whatever you are using to keep them propped up. The re-setup your play space. If this doesn't fix it you can use Advanced OpenVR Settings and modify the playspace rotation manually through that.
i realize this is an 8 month old comment, but make sure each base station is using their own, separate channel in the steam VR software. Things get real wonky if two or more stations use the same channel. xD
Why am I even buying this thing and why is it hailed as such an elite headset. I don't understand. If I pay an entire 1k for a headset I shouldn't have to put up with shortcomings.
It is the best headset we can buy at the moment that's why its hyper up. Its an amazing headset. I've had my index since launch and I have hade none of these problems.
Because despite its durability problems, it is still one of the best VR headsets and controllers and especially one of the best Lighthouse headsets. And also not eveyone has the lighthouse problems.
Problems I have with my index: broken small plastic in the cable, thumbstick drift in the left controller (I am not able to walk backwards anymore), and squeeze noise in the right trigger. And sometimes the finger tracking is very messy. I would love to to request new controllers... but I don't live in USA :/, I live in a country without official support or selling, the shipping from my house to Miami for example will be 90-100 dollars, and I guess I have to pay for the shipping from USA to my house after, so in that situation will be maybe almost 200 dollars only for the controllers, ahh... I miss my cv1, what can you recommend me to do?
Nice video and thanks for all the comments w/similar feedback. I still use the CV1 still and have not had any issues other than the headphones. Got the HP G2 preordered but was about to cancel and get an index instead, but after seeing this video/comments i think ill stick w/the new Reverb.
HELP! The index does not last 6 months!!!! I have many controller and headset problems in the one year I have had my index. I think this is a huge problem and the ONE year warranty is not long enough since the controllers only last 3-6 months each..... The nentendo switch has a similar problem and in the UK they are suing nentendo to up the warranty because of poor quality. This is what Valve needs to do!!! We all need to come together on this. Who else has problems with their index? Please do another video in this!!!
Well to be fair quite a lot of people sleep in vr. Mostly Vrchat to be exact. Id say a solid 5 percent of people that have a good vr have slept in it at least once.
Nothing lasts forever things break or stop working. I think the best part of this video is the valve customer care support knowing if this happens valve will be there to help you. That gives back some hope to all the things that could happen. I have owned electronics that broke that i had totally replace myself and it sucks. Being assured that valve will replace these things makes me happy that i chose the valve headset even more.
@@Unknown-sz8kg Meanwhile here I am with my CV1 Oculus Rift for 3 years headbutting walls smashing controllers against walls knocking trackers off desks and it all still works cost less than 500...20 hours a week easily 3 years of usage.
I think he may have gotten a defective model or something. I've never heard of people having so many problems with the Index. Although I am an Oculus user and wouldn't know about any of the valve headsets, I've never had these problems with the Oculus Rift or Quest. Apart from the squeaky triggers for Rift which I easily fixed
I placed an order and I'm waiting excitedly for my Index to come in! I'll make sure to do everything you suggest in this video, I want to make sure my Index lasts.
I've been considering an Index and I think Im gonna hold off now. Hopefully the upcoming HP VR headset uses an updated version of the knuckles with the same screen as the index and inside out tracking. I don't want to deal with sensors but I do still want 120Hz in VR. I will gladly buy it if I don't have to open some shitty launcher to launch Steam VR.... Lookin at you Oculus and Microsoft
Seriously, that thing is made of depleted uranium or vibranium or something, ive hit that fucker so many times without any issues at all. Sucks the controllers suck tho
that's crazy I had my vive from launch until 6 months ago when I got the index (mostly because my vive wands had been broken and I was already going to be out 300 bucks getting new ones) but the HMD still works.
what are people doing ot the vive to be able to kill it? i used mine for years pretty much like a gym, used it constantly, it looks as good as the day i bought it.
This was the first thing I did with every HMD I have (Vive, Pimax) using electrical tape and tighten the spots on the cable which has high mechanical stress. But as an electrician I already got suspicios and taped them before anything could happen. So far my Index cable looks still new. Fingers crossed. :)
cable issue is an issue for EVERY cable headset if you dont know to be careful. Same thing happened on my vive because I was turning in circles and twisting the cord. Just be aware its an issue and baby it and you should be good.
Wow, my Vive works after 4 years of daily usage. All i had to do was the controller touchpad fix on both for 1 time. Best purchase ever. I will avoid the index because i can not pay 1000€ for something that breaks in no time.
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im already waiting for the stream!
what time
What is the outdo song called
Can you make a video on the most reliable headsets?
hey ThrillSeeker, I work at a virtual reality arcade (worked, cause of covid) and we use the htc vive for half of our headsets, and we have that same issue that you stated at 7:48 and it is because of the cable. We use the 3 in 1 cable that is provided by htc (I'll link it) but we use that same pully system and it only takes about a month to a month and a half of use for us for one cable to die, and it is simply a matter of replacing said cable, which is a little pricey, but worth it for us. yes we do remind our guests to not spin, but for first timers it is extremely difficult to not spin. anyways just thought i'd let you know, it wasn't your headset but the cable, oh and we use a velcro cable tie on the headset to make sure the cable stays on the back of the headset and not on the side.
what i learned in this video:
-Valve has great customer support
-If possible, write down the serial numbers of controllers, cuz the text wears off
-secure the cables
wojtekpolska they do have verry good customrr suport, i had a problem( i got an steam accout from someone for free)that person took it back after 2 years, i told them the truth and guess what, they deleted all the games i have bought on the other account and they gave me allmost 1k€ on another account, to bad i couldnt order a valve index then cause i wouldve ordered it instalty allso 2 weeks after i spent all the money. (gifting friends) they put the vive on the store :(
@@SpiriDussgaming It's against ToS to share accounts, just so you know.
Napiski i know that, that admin told me too, but that doesent matter, he helped me and that makes the support good in my eyes,
@@SpiriDussgaming Oh, I interpreted wrong.
Napiski np
The real torture is waiting 8 weeks
For it to ship and then having the wait time reupdate to 7-9 weeks
oh no, I just placed an order on Sunday, I hope this won't happen
Oh that cen be soo bad
The REAL torture is being in a country they don't ship too
I placed an order a week ago. Still says 8 weeks :(
@@SkarmGamerLPs oof
I'd like to say, I work at a VR Arcade, and I believe your "Starry overlay audio popping" problem was actually a cable problem. I don't personally own an Index (Yet, Getting mine later this week) but my arcade uses Vives with a pulley system for each of the headsets. I have had that exact problem you described in your video, and I can say with almost 100% certainty, that the problem was with the cable. After every 6 months or so one of our 10 cables does the same things you described. All we do is pull out the cable, get a new one, and connect the new one. That *should* fix that major problem. It is very much not an "If" but more so a "When" but the best way to keep it safe is after every session you unplug the cable and uncoil it so it is as straight as it can be.
Love the content.
you can make it happen less if you reduce the strain on your cables. cable ties ftw :=)
It sounds similar to a problem I had with my Vive. I had gotten some longer cables leading up the box, but every once in a while I would go through an entire "re-connect everything, reboot everything, redo it all" process. There was a point where it was happening constantly, really killed my want to play those games. Moved stuff around in my house and my computer ended up in a room which gave me a better play area and decided to hook it all back up. Used the HDMI that came in the box this time thanks to the extra space and no issues since.
The Vive cables seems like they are anchored a lot better on the headset itself, but that is probably something Valve can fix in further iterations with the Index.
"Getting mine later this week"
The problem with the Index is that you can't unplug or swap the cable from it like with other headsets.
thats whats good about the original vive's fat wide cable, if you twist it up its easy to see and undo.
Looks like Valve is one of the few companies in this day and age that still remembers that customer support is where the money is made in the long run
Valve's a private company, as long as they keep the office running, they do whatever they want. Most companies need to make money for stockholders.
support is not where you make money! thats where you lose money
They have you send back the original product, they fix it up and resell it under the title certified refurbished at a slightly reduced price. So I don’t believe they lose all that much money especially maintaining a good standing with their consumers.
That's how they got big Steam in the first place. They realised that instead of punishing the customer with anti consumer DRMs and restrictive policies, give them good customer support and service and they'll be loyal to the brand. Thats how Apple retains all their fans.
@@ryanmalin Nope. Business/Marketing/Advertising 101: Repeat customers are far more lucrative than having to repeat the advertising process and win over a new customer each and every time. When things go wrong is when the product fails. How you handle customer service and make things right is how you keep those hard-won customers.
And even if a won-over customer doesn't buy from you again, they WILL speak up about your company and it's trustworthiness in a positive light, which is invaluable in terms of your brand's public image and marketing strategies. It allays fears from potential customers who haven't made the jump yet in fear of getting ripped off, and let's them know that if worst comes to worst, the company will do everything they can to make it right or fully refund your purchase. And that does volumes to make customers more comfortable about their purchasing decisions.
So yes: it may be a loss of money in the shortest of terms, but it's a valuable, cheap investment for the long term.
To anyone experiencing the cable issue he mentions starting at 7:47:
Assuming your headset is fine to begin with and you are sure it is a problem with the cable exclusively (In ThrillSeeker's case, he had broken the mounting tab and therefore needed to replace the HMD itself to prevent future issues), you don't actually have to request an RMA for the entire headset. Valve is more than willing to send you out a replacement cable free of charge (in my experience at least) and this can even be done past your warranty's expiration date (to my knowledge).
For anyone having issues replacing their cable because of how it's mounted onto the headset, it's relatively easy to dismount it.
Start by taking off the padded face gasket (it's magnetic, don't worry) to expose the port for your cable. Next you'll see a box-shaped clamp just short of where the port is. You're going to want to gently grab it by the front and back (vertically) and gently pull upwards. If you have to shake it a bit, go *forward* and *back* (do NOT wiggle side to side. This will break your tab and cause unnecessary wear and tear in the future).
At that point, all that's left is the half-ring clamp on the back of the headrest. This one might tire your thumb the first time around, but the fastest way to remove it is to apply force with your thumb and press it upward (It's very sturdy. It will not crack from doing this. Don't be afraid to get a little rough here).
Your cable should now be properly dismounted and you can now pull the plug out from the port. Be mindful that this, too, is going to require a bit of force to get out. Also bear in mind, when replacing the cable, your replacement should be seated as firmly as you can into the port.
From here, all you need to do is put back on your clamps and face gasket and it should be good to go. If you are noticing that your HMD is not powering on after replacing your cable, make sure the cable is pushed in far enough into the port.
Should my instructions not come clear, or you need pictures, consult this guide on Reddit: www.reddit.com/r/ValveIndex/comments/f5g1p0/tutorial_how_to_remove_or_replace_the_cable_from/
Thank you ThrillSeeker for making this video, as it puts a lot of problems that many people experience into perspective for people who are looking into getting their hands on this kit. I've had my Index since the second wave of them came around in August 2019. I've definitely had my share of stick drift and (obviously) the dreaded cable problems. Hopefully this comment will be of use to some people out there who are sitting with a supposedly bricked HMD.
Stay safe out there, folks :)
Thats deep
Valve wouldn't let me get a free replacement for my cable after my warranty. Had to buy a new one :'(
You can tell that after playing HL:A, he instinctively reaches over his back for ammo in Boneworks now.
I'm just happy I'm not alone at all.
I absolutely did the same lol
It's the opposite for me. I keep reaching my belt for ammo when playing Half-Life lol. I find Boneworks more fun, so I must have developed more muscle memory for it.
For me I try and flick the guns towards me in boneworks like I have the Russell’s on. Lol
@@irondragon9952 Yeah i kinda want the russells in every game now lol
“I sleep in VR”
Cable pulley system
Breakdancing
I think most normal people will be fine
Valve has a history of great hardware design and questionable build quality. Lighter usage will result in fewer problems but rest assured, there will be problems. At launch, some of the controllers came with bad sticks out of the box so...
That being said, it is the best headset on the market so if you want the definitive experience you just have to deal with it.
that's what i was thinking the whole video
@@bezrodnyigor "you just have to deal with it" alright great. Monopoly, and fuck you, Valve is perfect, deal with it!
2LT Sheridan I’m not saying it’s a good thing. And neither Valve, nor Index are perfect by any means. To be completely honest, if I were to recommend someone (especially newcomers to VR) the PC headset, it would be Rift S. But if you know what you’re doing and want the most advanced consumer headset out there - it’s Index, and reliability concerns don’t really matter here.
@@bezrodnyigor Yes, you really are. That's EXACTLY what you're saying. :) I think we're done here..
This is a lot of good advice for anyone who owns a VR headset - Vive, Oculus, Mixed reality or whatever. I'm bummed out the durability is an issue and I hope Valve's next iteration takes this into account.
They better or I will not give them money
Very true. While it would be nice for future headsets to place increased focus on durability, I doubt the Index is notably *worse* than other headsets of today, when used under similar conditions.
Well, nothing lasts forever and that is the truth, even no matter how much careful or how much you look after it, things can still fail.
For the most part, if an item is used within it's life's range, it should last. This video is more of the worst case scenario and I don't think that you'll have much problems unless you use it a lot like he did.
@@Ruby_Mochii A VR headset is a full priced high end PC component, if it doesn't last as long as my graphics card or Keyboard and mouse then it's just bad design and you can't just chug it to "nothing lasts forever". My PSVR (Pretty much worst VR headset) which I've been using for a year and a half is still running strong without any issues except for blurry lenses since I used to clean it with my shirt and basically anything closeby that wasn't microfiber but that's misuse on my part
@@justghostie4948 it doesn't mean it's a premium that it's going to last forever.
You aren't always paying for reliability and the higher the specs, the higher the failure rate.
Someone else's Ferarri may not last as long as your Corolla, everyone knows that.
By far, the Valve Index is the best out there and they have put a lot of innovation.
You will never get anything perfect that's the best and like no other, there are always compromises and such thing doesn't exist.
VR has not been for very long, comparing it to something that has been for decades is unfitting. It's also attached to you and moves around more than your pc components.
I'm not promoting Valve, but that's just how it is in many things. If you're happy with what you've got well, I'm glad for you. If you don't want to spend that's fine as well, no one is forcing you.
Seems like Valve has really got you covered with the warranty.
Yeah I’ve had such problems with oculus support they seem to be much better
Jamie Lapping my quest wasn’t turning on so I put it out and in ten minutes I already found out how to fix it
Oliver Eye oculus support is pretty nice about it but so is valve (edit) I meant steam support not valve
dynamic oculus is stingy about getting a “new” part for your oculus due to a defect, im trying to get a new one because my warranty has like 3 months left but i have the 3 dots glitch and I cant fix it, so im waiting for the oculus support to help me
@Mr. Vic a few more than 2
also helps to remember that they do replace parts within reason, unlike others that refuse or have more strict policies. you might be paying a lot, part of that allows for replacements. unlike other vrs designed to profit from the new industry, valve want to grow the industry. experience and fairness is what they offer.
Another Well done video! Let's hope Valve will address these issues!
I hope somehow someone makes sure Valve sees this video.
These issues are not specific to valve. Cable wear is common failure, controllers get whacked and break, sticks get jammed even on the oculus, base stations are not as common failures that I have seen but everything else is pretty much common to ANY VR headset. It’s when parts aren’t available anymore that will be the problem. Oculus rift cv1 parts are not available from oculus anymore so people are gouging the crap out of spare parts and some of them aren’t even any good.
I hope Valve consider making a second generation version, I was seriously considering buying an Index, but this video wants me to stick to my Samsung Odyssey for the time being.
The Odyssey is still a really good headset. It'd be best to just wait for Valve's next headset and controllers.
They did in july
This guy is just rough with his kit, mine is in mint condition 1600 hours in. He’s just a hashy ham fisted toddler.
God Fish bruh u just killed him
@@mrwisefluffer Yeah, just looking at his headset he clearly doesn't take care of it. That thing looks filthy and beat up
As a new Index owner (I just got mine today!) and as someone who's never had a VR kit before I wanted to let you know ThrillSeeker that the fatal flaw for the Index is no longer a issues!
In addition to the tab on the Index (the one that is known to break) they have also added a new holding strap to the back of the headset to hold the cable. So now the cable drops off of the headset at the back of the users head and not from the side.
So they are listening to feedback and showing it with actions! :D
So, how has been your experience with the HMD in the last year? Everything is working properly?
please let us know man how's it doing
@@NurtureCooper I got mine last week and it has two straps on it. One on the side just behind the speaker that clamps the cable firmly in place and a second one on the left corner of the lower rung of the back side that holds the cable loosely. Does yours not have the second one? The second one does seem like it'll snap off easily if the cable was jerked though.
@@snapper26
I also got mine last year, back in March. I haven't played it probably as hard as a lot of people as my play space is rather restrictive, but I have played a lot of variety in games and the headset has always held up well in them with great performance and awesome visual fidelity (even though my computer isn't strong enough for the higher end settings). The cable does have a second cable holder on the back like the first poster mentioned and I haven't seen any signs of ware on the cable at all.
Not sure what kinda bad luck @KW Studios got to not have the second cable strap, I can definitely see it breaking easily if that isn't there, but like the video suggests there is always tape as a preventative measure or 'fix'.
1:15 Base stations issues
2:21 Controllers issues
5:20 Headset issues
6:11 Facial interface issues
7:19 Headset/cable issues
10:54 Rubber eyepiece issues
11:03 Summary
We need more people like you.
That’s deep
all this talk about drift is giving me nintendo switch flashbacks
*Deja vu intensifies*
*shudders*
Ah, yes the infamous drift...at least I don't get that on my pro controller
@@smolderingawesome the pro controller uses the same stick hardware as the xbox 360 which is tried and tested, it's just joycons that use nintendo's new hardware which is dodgey
@@puddledelta6285 It's unfortunate, because Nintendo prides itself on QC. Their product failure rate is under 1%, as in that's what is expected from manufacturers producing Nintendo hardware. Obviously, some things fall through the cracks.
"i sleep in VR"
this guy's the real deal.
I’d only be able to do that with maybe the quest. Don’t know how I would ever be comfortable sleeping with it on lol
i sleep in my index all the time, been doing it for like 5 months. although the ear peices are very wiggly now lol
what the fuck guys why someone would sleep in headset oO ??
@@MT-gl4cn Other than getting a surreal awakening because you wake up and are not in the real world, I don't get it. I tried one time but its just extremly uncomfortable and you have the faint light from the screen in your face even if its dark in VR.
@@gosucab944 ???
Same reason people use ASMR videos? There are VR apps to aid sleep, relax, induce dreams, etc.
I see, the valve index is a $600 vr headset with included $400 tech support
Lol the Cosmos is way overpriced then. You get no tech support and have to pay for similar hardware.
Headset only costs $499
Compared to HTC, Steam tech support is from a different universe.
When I got my HTC Vive, its screen broke down after just a few months and I didn't get a replacement, and they wanted me to pay 300€ for the inspection. I didn't, but I had to buy a new visor for 200€ from third party. Soon after one of the controllers broke. I wanted to send it to HTC but after reading that they will probably just do the same they did with the visor and ask for 100€-150€ (more than a new controller is worth) I gave up and just fixed it myself.
Few years passed and Valve Index was released, I ordered one but didn't receive it for >3 weeks due to shipping issues. Losing hope of ever getting it, I contacted Steam support and they sent me a new one with DHL one day delivery for FREE. That's right, they sent me a new one AND gave me a refund. Can you imagine that.
@@humanentity5890 he also got his controllers fixed and I think his base stations
Plus the best R&D & testing in all of the VR market for free?
this gen of VR is definitely going to be a major "hindsight is 20/20" era for a gen or two down the line.
What does that mean? :)
@@Slayback2102 it means vr seams great to us now but 2 generations down the line the index will seem closer to a super Nintendo than it does to a ps5.
@@arniebmx thanks for the explanation!
@@arniebmx how does that have anything to do with hindsight. we know that right now, its going to be no more obvious in 5-10 years time than it already is. tech gets better.
@@ge2719 a lot of the improvements will just be better tech, yes. But I'd imagine just as many, if not more, would be possible with today's tech if it was just applied differently. There's going to be a ton of ergonomic, layout, and fundamental design changes that will seem obvious once they've been made.
the comments are insane "this thing isn't worth it lol, it doesn't last" my guy it lasted 1000 hours with extreme use
Lasted 1000 hours because he kept fixing stuff that broke
To be fair he sleeps, breakdances and did a handstand in VR lol
To be fair most console controllers and the like wont last 1000 hr well neither.
@@KilgoreOnDrugs They don't cost 1000$ tho.
@@KilgoreOnDrugs idk man, ive used my 35usd xbox one controller for way more than 4 months and it still works
When mine arrives, I'm taking a pic of the sort code, and getting 10 copies of the image to make sure they can't avoid replacing stuff
Valve will never avoid replacing stuff, I assure you that Valve is completely reliable. They're a great example of "The Customer is always right". They do practically anything you ask them as long as you didn't damage the thing deliberately
So basically:
Over-engineer the knuckles to the point they are PS, Nintendo or Xbox worthy.
The finish is too bad, but really not an issue as long as the glue doesn't get sticky or the plastic too glossy and slippery.
Try and unify the cable design so it is freely available in shops no matter the brand. Get a rugged/kevlar version as well.
After all, it's just DP, USB3 and power, right?
Headphone manufacturers have started this as well, though it's hardly a standard.
Anti-pull devices for cables are far and wide available and have been since as far as I opened electric devices.
A C-clamp with a screw, of a rubber molding with a lid.
Redesign the base-stations and or way of tracking.
Make the back head cushion replaceable as well.
use a different glue, perhaps epoxy for the rubber lens gasket.
You now, this aint bad, since you've enjoyed months of top notch VR play.
It would be way worse to have a really sturdy headset but a 'meh' VR experience.
From now on, if Valve listens to the RMA services, they can only improve.
ps and xbox controllers last forever lol
@@matrixarsmusicworkshop561 exactly! ;)
I wouldn't mind showing the Index to my children in 15 years telling about it like I when I discovered an old NES or XBox :)
@@Trancefreakeh ahhh ok right. Sorry i misunderstood
I don't know why (well, that's a lie, I DO know why) more devices don't let you do this, but ESPECIALLY with high-end, expensive hardware like HMDs, they really need to standardize the practice of allowing you to just unplug (not desolder and then add a new one, because most people don't want to do that unless their back is against the wall) the cable, and plug in a new one.
Nintendo worthy? Sure maybe the NES controllers were indestructible but joycons were a piece of garbage almost immediately.
10:00 also while you play, tuck a loop of cable into your waistband with enough slack that you can move your head around freely. this also removes cable weight, which may cause the index to become more front heavy, but it feels good to me.
I use a velcro strap (that came with the index) to connect a loop of the wire to the top headstrap. It takes weight off of the weakpoint and centers the wire on the back of your head (win-win!).
I made a belt strap and sewed a plastic clip on it so I can just clip that around my waist then a second one for below my left knee to route the cable. The routing gets the cable away from me. if it ever moves to the the wrong spot or if I step on it, I just kick my left leg out and its gone.
Anyone who's worked with audio equipment knows this fix by heart. Many a microphone and guitar has been damaged by not taking that into account. At this point it's second-nature to me.
Hm
what if I play naked?
”I’m never gonna financially recover from this”
Just search a job ^^
@@bramos3803 r/woosh
@@bramos3803 search all you want, your not finding Don Lewis.
@@22oreos r/woosh. Did you noticed the: "^^"?
@@22oreos what means r/woosh, is this some sort brain damage? Yours btw ;)
explain pls in a proper words if you are capable of
I have had my Index for like 2 months now and I love it. I used it a lot of course when I first got it, but then it died down a few weeks later, and now recently, I am ALL IN again. The thing is a blast and I’m enjoying every second with it and taking all of your advice very seriously. Really appreciate your content bro.
The minute he sai” I sleep in vr occasionally” I just was just like does he ever take the thing off
I'm just going to assume he edits video in VR as well at this point.
@@Mir_Teiwaz that would be a nightmare, doing things on your pc in VR Is kind of hard already but fpsVR and Virtual Desktop help but still hard
@@CheeseburgerStreaming how would an fps overlay make desktop use easier?
lol I would literally cry if this happens even when the things after 1000 hours would happen
Yo good to see this thrill, mine is shipping in “5-7” weeks and still super hyped. looking forward to the stream:)
Im excited for you! This vid scared me off from the index. Just bought the vive pro and it arrives tomorrow.
where exactly can you see your shipping time, where it gets updated every now and then?
Mine ships at the start of may
@@baphomathedude8057 tbh I'm scared to buy HTC Vive cause I heard the support was terrible. I wish the index existed but with an oled panel. I locked in my reservation :) hopefully it happens during summer sale for those sweet points.
@@koumaken3268 Its under purchase history on steam, and it tells you the status of the Headset. My order says "ships in 8 weeks" as the status, I ordered mine a week and a half ago.
2:53 FINALLY! THANK YOU SO MUCH MY CONTROLLERS HAVE LITERALLY BEEN SQUEAKING FOR THE PAST 4 MONTHS AND I HAD NO CLUE HOW TO FIX IT
(2 years of oculus rift cv1 usage)
yeah, hes good like that
My Vive controller triggers started doing that a year ago and I tried the compressed air/blowing into the housing fix. It worked for a couple days but started squeaking again because it's only a temporary solution. The true way to fix the squeaking was that I had to take apart the controllers (carefully!), and use a tiny amount of silicone grease on the trigger pivots.
Valve index so many flaws, could break. "Yes I still recommend it"
For 1k I expect more I think I'll stick to my working no problems rift s
@@smackaroy2235 I with quest
It's still probably the best VR kit on the market but the durability of the thing is bad.
@@smackaroy2235 It'll happen eventually, sometimes my controllers lose tracking and can only regain by reconnecting the USB cable; and sometimes it registers the trigger on your dominant hand as if your finger was always on it, and a very small degree of drift. I don't think it's just the INDEX's flaw, but just overall wear of all HMDs or devices; most likely a global issue as with all other controllers with joysticks..
To be fair, he did a headstand while in VR Chat and fell on his Index. After that he got audio problems (he himself said it in a video before).
Like he said, he is an extreme case. He uses the index A LOT and harsh. And if Valve does good customer support, sure would also recommend.
Just gonna stick with mouse, keyboard and headphones: 5 years - working fine. I still believe that VR will be better and cheaper soon.
yep even til this day this tech is still in its infancy
dude, this is after 1000 hours ...
Josh is that supposed to be an excuse? Lmao
Barron Trump a Dollar an hour for the entertainment seems fairly reasonable. and anyway 1000 hours was 5 months ago. I’d assume he’s put at least as much again on them. And honestly this is enthusiast hardware, it’s not going to get cheaper, but it will get better, increasing the value.
GorumGamer value is still debatable at this stage in development. Vr tech Is not close to being mainstream yet. Once it goes wireless, has 8k for each eye 180 degree vision and costs $500 then you will see me spend money on this overpriced plastic and laughable tech
Damn I remember when you had 5k subs dude you really made it.
same back in may and june
This video is a banger. I bet it takes him over 100k 👍 mark
ye now when i look at his subs he has 97.5k subs lol
Right? It’s crazy seeing how much the videos have been upgraded over the last few months alone. The Tuesday Newsday intro was always so fulfilling to hear *and still is*
Bruh I been here since 40 this man was always putting out bangers, he's like the only vr channel I actively watch
Was here when u had just over 700 subs. Let's gooo. Insane quality vids
The Rift CV1 has a similar cable issue, replacements aren't made anymore so people sell them for $100+
Just sold mine with those issues for $230.. Yeah that hits home.
But hey I got a quest with some of the cash so it could be way worse
@ I'm thinking about selling my CV1 before these issues arise and putting the money toward a Rift S or a Quest. How much of an upgrade is the Quest over the CV1?
My Rift S cable is twisted like hell because of my pulley system, luckily it’s not affecting me but it’s only a couple of months until it breaks.
Hey bros the man asked a question - how much of an upgrade is Quest or Rift-S over CV1?
@Zwenk Wiel no, if you use proper, high flexible, probably even a spiral cable, its some sort of indistructable.
Its all because the companies save some cents on cables on a device, close to 1000$ the price!
I am using sometimes daily over 10 years old (hi end) headphones from Sony and AKG, the sony with a (sadly fixed) spiral cable and the AKG with pretty flexible regular cable, but at least replacable for the 0815 user. Both cables saw already chairs rolling over and are looking still as new, except for some small cuts on a few places.
I though already as VR headsets and controls were released, this will be an expensive fun. I also though companies will make much profit with it.... they use cheap controls (see the thumbstick with failures in the video), they use cheap materials (see the material falling off after 9 months usage), they didnt think about the serial number placement (see the rubbed off number).....
Companies like oculus and co made so much money with overpriced plastic inputs which cant even last longer than a year, thats poor, especially with the prices in mind.
I would even prefer a cheap headset without electronics inside and only made for smartphones over such expensive, dedicated VR trash. Much cheaper, and i bet with a proper smartphone and lenses in the headset i believe the experience isnt much worse than such a 1000$ headset. Plus there will nothing break :)
"I go hard in Pavlov" love it.
This has made me appreciate how well the OG Vive HMD is made. I bought mine used - I have over 500 hours in VR in a wide variety of games. It looks tatty, but works perfectly. The cable had a kink like the one you showed when I bought it - a much worse kink actually, it's like a permanent right angle. Doesn't affect it.
0:35 You have some kind of custom cable holder on your ceiling, which is holding the cable before the plug. The cable should disconnect at the plug, they probably made it this way to prevent the damage you have. This is not a problem with Valve's Index, you are using it out of terms, this is why your cable is breaking. I have an Index, and every single time is accidentally pull on the cable, the plug unplugs, which is supposed to happen to prevent too much tension on the cable/index.
if you mean the thing on the floor in that frame, it doesn't come out nearly easy enough to help with that specific issue, it's so that you don't damage your pc if you walk too far.
Hearing all of this makes me happy I didn't jump on in immedeatly. I really wanted an index when i first heard of it, mostly cause of the controllers tbh.
I've had my regular vive for over two years now and I have never had a single issue with my base stations or headsett. I have however recently been getting the fairly common issue with the vive controllers trackpad not letting you click anymore.
That being said I don't come close to the number of hours you've used yours. I've been very on and off so I'm probably at somewhere around 400-500 hours.
It depends so much on how you use it and for how long. Many people had problems with their vive wands breaking but i never did. I have a index now and still haven't encountered any of these problems.
@@underflip2 Agreed. Obviously anyone can get unlucky and just get a defective pair.I for one have used my gear very roughly. There are multiple battle scars in my living room caused by the wands, both walls and ceiling. The wands are extremely durable. Same goes for the headset, I've slept with it many times and I have been heavly intoxicated while wearing it countless times.
When using wire tape, start by wrapping it around just the wire a few times, then continue the same strand of tape around the anchor point and wire. Doing this will secure it a hundred fold. c:
I'll be sure to do this when I get mine. Thank you for the advice.
Thank you for sharing all of this information! I've been thinking about picking up an index for a while now, and it's really helpful to have some real world data about how they hold up over time and what the pain points are.
yup and it not worth getting cuz it has too many problems
I’ve had the headset for over a year and have almost made it up to 2k hours on it. Honestly speaking I have YET to encounter any issues. It truly still works like new for me.
I’ve actually even dropped the headset once, and the only thing that came off was the back piece that holds onto the wire which I replaced with one made with a tougher material thanks to a guy selling it on eBay using a 3-D printer to make it. definitely recommend looking for the piece on eBay.
Past that my controllers have been getting a little worn down and definitely don’t feel like new, but still work pretty good for something that’s been used for almost 2k hours.
My personal recommendation is to try to just keep this had to clean and taken care of as best as you can meaning..
• Keep the wire elevated and be sure not to twisted up so much when moving around
• Be sure to keep the head safe after using it. So getting a base for the headset and the controllers is a good choice.
• One other thing that I would recommend is getting upgrade pieces for the headset. A fan in the front for cooling and even a cloth made to go on the back of the headset which actually helps hold the wire a little better and keeps the back of the headset safe from scratches.
Honestly, I think the main thing that it depends on his whole well you take care of it and or what you do with it but seriously up to 2k hours of usage and still not encountering any problems. I’m sure anyone can do the same.
Oh, and as it for the base stations I’ve had the same two for just as long and have kept them on ever since I got them, of course whenever I turn everything off the bait stations, go onto sleep mode, but they don’t turn off completely.
Maybe the valve has fixed up their VR gear, but all I can say is again. I’ve had mine for a whole year getting 2k hours on it and have had no problems with it. I’m honestly waiting for it to happen at this point from everything I hear.
have you turned on the option, that the base stations go standby if steamvr is closed? So the base stations don't run 24/7.
Life hack. Don't have power supplied to your base stations when not in use. Learned this with my HTC Vive
@@meddy572 no one has time to plug in both station every time you want to play something...
I have a big ass place space and even I have the time to walk over and plug in a couple of wires into the wall sockets. Stop being lazy.
@@makak_zeleny just attach them to a power strip with a switch if youre that lazy
@@makak_zeleny XDDDDDDDDDDDDDDDDDDDDDDDDDD lol!!!!! What a doomer. Some ppl are so lazy tho. Pay more than. Its easy to get used to plugging after a while
Hm, it might be a good choice to wait some more time before buying one, just to see which long term problems will arise and be fixed
Yeah, I also got my Index in the first week of shipping.
My original hmd had a malfunctioning headphone upon arrival and the entire hmd was replaced.
More recently I got the common stick drift in the left controller and got it replaced. My serial numbers also faded.
My right trigger squeaked awhile but stopped. The grip on that controller also got cracked after a hard hit, and I mended it using plastic bonding agent.
The finish on my controllers started getting scuffed by my grip extensions, so I custom wrapped them both in carbon fiber to protect them.
All my RMAs have been really good, they sent me replacements without me having to ship anything to them first.
With how much down time? I've never RMA'd something and had issues, it's not something praise worthy. The turn around time is the real concern.
Wow, glad I watched this before ordering one.
Re: customer support, I would be careful before assuming that Valve is going to take amazing care of the average user. This guy does have a TH-cam channel with over 100,000 subscribers, so it could easily mean that they just know who he is.
"Looks like base stations are out of stock so ironically im going to have to use one of these:" pulls out htc vive
*angry unemployment sounds*
Me and my friend are saving up money for PCs and indexes.
This video is gonna be very helpful when we eventually encounter issues with the index. Thanks!
AnyoneWhoIsEveryone or when you get an oculus or vive instead
This Account I mean. That’s what I was gonna do before the index was announced/launched.
But I would rather have an index than the Vive or rift.
@@jupitercentre1029 We all would. If it didn't cost a thousand dollars and had this big quality issues.
Mestre do Val that’s fair. I wasn’t gonna buy the index for a while anyways. (Mostly because I don’t have money either heheh). But these quality issues should hopefully be resolved by the time I can afford it
People like you are the reason technology keeps rapidly getting more innovative and reliable at the same time. Keep up the hardware abuse, keep sharing the engineering mistakes these companies make, it's the only way this stuff gets better. Thank you.
Thats super sad... I'm still using my CV1 almost everyday, and the only things wrong with it is there is no headphones working, and the controllers drift a bit. Other than that, it still works. I've had this head set for almost 3 years now! Hope Valve does something, especially for a $1000 headset...
Zie Wolfen they need to make a revision to it that will solve these issues, kinda how Sony would make a new model ps4 quietly
I have a CV1 that I use a couple times a month and it is still working as it did day one. Just throwing this out there for folks who are more on my end of the VR use spectrum.
@@paullucci I use my cv1 for working out. Box vr 30 minutes s times a week and plenty of gaming. I have probably sweated litres of sweat into that headset and the only issue I have had was my left touch controller and that was my fault due to punching a wall. It still works 99 percent of the time. A very well built headset
I've been using my heavily since the release date and I haven't seen any of the problems you mentioned. How did you have such bad luck? Man. Sorry to hear that.
Hey man how’s the index still holding up? I’m thinking about ordering one soon
Mine has broken lots. Depends on the games you play I think. Fast shooter games wear out the thumb stick in 3-6 months. And lots of spinning in circles because of these games will wear your cable out in 10-12 months. 😉👍🏼
I was just getting ready to place a order for one. Thank you for the advice I guess I'll wait for gen 2
Brooo I commented on one of your earliest Tuesday Newsdays back when you only had a few thousand subs. Look at you now, approaching 100k, congratz man!
Hey there! This whole channel is a thing because of you and people like you. I appreciate you so much words can't explain :) thank you
I got my index August of last year, I've spent 700 hours in VR. So far I've had:
- 2 base stations break
- 3 controllers break
- headset is having the sparkling issue
Steam Support has been good with replacing stuff.. but it's still not cool. I really hope they fix all these issues.
how the fuck do you break a base station? i have mine for 2 years and they work just fine as they arived lol
@@enxgma8085 I didn't touch them and they just suddenly died. Literally just a random hardware failure which is unfortunately not unheard of.
We need more companies to makes more high specs, higher quality headsets to compete with the index. Not just more budget oriented ones like Oculus is doing. That's why I've been really curious about HP's next headset since they teased it. Even if we have almost no info on it, from what we know and the pictures it looks promising so far.
Martin B-E Budget oriented VR are the future of VR. We need things like the Rift S because if we don’t keep trying to decrease the entry price of VR it’ll never truly take off like it could because too many people wouldn’t be willing to pay up.
the hp looks exactly like the first reverb only with off ear speakers from valve.
Best thing for the wire fix is getting velcro cables management straps. Super cheap, soft, and easy to take off.
Overthinking, lost my mind, push my head to overdrive!
Good music taste. Like your video too!
i feel like it should be much more reliable for the price point.
to be fair tho this guys is talking about more than a thousand hours of usage. Considering how few companies are actually investing in this and how much more than the competition it can do, I wouldnt go too hard. It should be better, but it seems to be still worth it to me
This is kinda true, but this guy says he's using it 8 hours a day. Thats 50% of the time many humans spend awake each day. Puts some perspective.
@@MrChoklad Na that's bullshit. I've had my oculus for 2 years and have put well over 1000 hours into using it. I've had no issues at all with it besides software issues.
1000 hours is only a month and a half of actual use time btw. That's not very much time at all.
controllers that cost 280$ shouldn't be having issues in just 1000 hours, a headset that costs 500$ shouldn't need to be replaced in only 1000 hours, A base station that costs 150$ shouldn't just die after 1000 hours. Base stations shouldn't break PERIOD, you don't even touch them like ever. They literally sit in the corner of your room and you do nothing to it.
There are obviously design flaws on the Index if after 10 months and 1000 hours he's needed basically the whole entire 1000$ package replaced. I don't really care if he was break dancing or giving birth in VR. It is in valves best interest to make a more durable product so they don't need to replace hundreds of dollars worth of components when they break.
@@frizzykid100 I disagree with this alot tbh. Of course you should expect anything at this price to do its job no matter what but thats like saying a 100.000$ car should never have to be repaired or a 800$ knife should never have to be sharpened. The list goes on and on there is nothing that never ever breaks. Your argument for the base station for example is the same as argumenting a lightbulb should never fail. At some point it just becomes impossible to guarantee. Especially if it's something as small and delicate as modern technology. Also keep in mind vr is a very new field which is still being developed and improved constantly. Sadly the pest they can do at this point is to offer service included in the price, which in valves case is frankly amazing. This is the case with every premium product out there. Zippo for example doesnt exactly make a product worth their price but you get life long free repairs. Also I'm not sure how much you've ACTUALLY used your oculus but it aswell has alot of design flaws (trigger failure, thumbstick drivt etc.) which a ton of people have. Same as not everyone using the index will have the problems shown in the video. It just depends on every user individually since noone uses their products the same way.
@@pacted484 Not exactly. Each product you buy has a certain life expectancy for normal use that goes up as the price goes up. This clearly is no budget product and expected lifetime should certainly reflect that in being longer than 1000 hours without everything falling apart. When you buy a decent washing machine, you expect it to last at least say 10 years. You don't want to be repairing it after just 1 year of use.
for the pixel flicker issue i got a new cable and that fixed it for me
Same here, people need to upvote comments like these so people know this. My warranty expired, and they even sent me a new cable for free.
And mine, keep in mind, had gotten to a point where it completely failed.
Just got my Index a month ago and this video is giving me h e l l a anxiety lmao
I just paid for my order and this video is giving me anxiety. I'm already looking up how I can refund if it turns out to be as flimsy as he mentions. I trust Valve though, but man if the product is as faulty as he says then there's no real fixing that with customer support.
@@CelGaming exactly. I almost bought one yesterday, but decided against it. Then I saw this video. If I'm spending A THOUSAND FUCKING DOLLARS on a VR headset, it should be indestructible smh.
dont be, valve has great customer support and it is very like that you wont be sleeping in vr or doing handstands or extreme stuff
ive had the vive, vive pro, and index ( no base stations 2 or kuckles)
and have had to replace one vive wand and 2 base station 1s and i dont play it as much as this guy. kind of annoyed.
@@augustheat wow. Thanks for that info
I enjoyed your video alot, especially you're constructive feedback and tips.
This tells me that we're pretty much waiting for the Valve Index 2.0.
Hopefully they take the communities feedback to heart and invest the needed R&D.
Is the community doing something besides a summary of what to expect and how to quickfix it?
I feel like 3D printed projects and DIY improvement/repairs would be an opportune thing to do here.
This is what I like about the oculus quest + virtual desktop. Playing PCVR without any cables whatsoever is so liberating.
I really don't like the idea of having to rebind buttons, do at home fixes, expect to contact support, on a device that I'm paying 1000 dollars for.
that's why i'm probably going to wait and see what comes next in terms of fixes or just a brand new headset
"I've slept in VR."
my condolences
something I should know about?..
If you think about it, dreams are virtual reality. Everyone sleeps in vr
8:45 those problems also happen with the WMR headset that I have ( HP ). The cable itself is way better than there 8:45 but still inside is slowly dying. So its just general VR problems with the quality of the cable
the same problem is with oculus. My first oculus cv1 cable died, the problem is that they are not selling it anymore and resellers are selling just the cable for over 100$, funny thing is I was lucky enough to win an aunction of a second hand headset + sensor for like 80$.
Im glad that my og vive has really fat cable on it, still works like new after 2 years
I haven't got a chance to open mine yet as I am abroad, but I definitely will try to preserve mine with your tips.
The pixel issue is the cable connection on the breakaway point usually. The pins on it bend and wear out. I had to get a new cable for that. We fixed one cable so it is fixable but yeah that happens it just randomly does that.
Zip ties: exists
TH-camr: so I got some electrical tape
I would actually go both since this issue is not even Index exclusive. My vanilla Rift got destroyed the same way.
A Zip tie is not a good fix here, there will still be movement unless you tighten to a degree that can potentially cause damage or at least pressure/strain of it's own. Whereas the tape will secure it in place with a much better distribution of pressure & less needed in the first place due to sticky. I suppose maybe if you used 6-10 zip ties along it it might be OK but I would be worried to try to just use one or two.
"Unless you're watching for *certain* things"
*OH GOD!!! He's ON TO US!!!*
Sorry, dont get the joke, plz explain
"I sleep in VR occasionally"... wow I've never even considered doing that! Is there a reason ya do this?
When it happens to me it's because I fell asleep watching youtube on the HMD.
@@ragingfred I got ya. I thought this was a purposeful thing (maybe like a sleep-improving VR thing) you did and it blew my mind. Thanks for letting me know and please keep producing your content! I dig it : )
I don't follow this guy so not sure what he does in Vr, but sleeping in VR is something some people do who play VR chat, there are a lot of sleep rooms in that game where people just chill and lay down and sometimes throw a video on the video player.
You get vibe in a perfect comf room floating among the stars while lofi plays softly all around. Cmon it looks so comfy u end up being comfy
I'm at approximately 1100 hours, granted I've been gentler to it than your activities. I've had the left controller drift issue for a few months and I'm gonna replace it (I've had enough with tolerating it). I've had the issue with the glue adhesive thing. The foam padding did need replacing. The triggers do squeak. No cable snapping yet, no starry sky issue , no audio issues. Thanks for the tape advice, I'll follow it. I probably would recommend it as well, or the quest if that pricepoint is enticing.
watching this one as i wait for valve to ship mine
i'm really excited to get a new headset, im upgrading from a vive thats been put well through its paces and these tips will help me keep this one running for a while
Thrill....help me...my steamvr environment is tilted and I can't fix it...ive tried everything :(
FIrst, make sure your base stations are securely in place -- make sure they are tightly screwed onto whatever you are using to keep them propped up. The re-setup your play space. If this doesn't fix it you can use Advanced OpenVR Settings and modify the playspace rotation manually through that.
i realize this is an 8 month old comment, but make sure each base station is using their own, separate channel in the steam VR software.
Things get real wonky if two or more stations use the same channel. xD
@@MyouKyuubi thx bud ive done that. I guess i just learned to live with it lol
@@TheLonelyViper lulz
Why am I even buying this thing and why is it hailed as such an elite headset. I don't understand. If I pay an entire 1k for a headset I shouldn't have to put up with shortcomings.
It is the best headset we can buy at the moment that's why its hyper up. Its an amazing headset. I've had my index since launch and I have hade none of these problems.
Because despite its durability problems, it is still one of the best VR headsets and controllers and especially one of the best Lighthouse headsets. And also not eveyone has the lighthouse problems.
Problems I have with my index: broken small plastic in the cable, thumbstick drift in the left controller (I am not able to walk backwards anymore), and squeeze noise in the right trigger. And sometimes the finger tracking is very messy.
I would love to to request new controllers... but I don't live in USA :/, I live in a country without official support or selling, the shipping from my house to Miami for example will be 90-100 dollars, and I guess I have to pay for the shipping from USA to my house after, so in that situation will be maybe almost 200 dollars only for the controllers, ahh... I miss my cv1, what can you recommend me to do?
Wanted to put this on at least one video, congrats on 100k
Nice video and thanks for all the comments w/similar feedback. I still use the CV1 still and have not had any issues other than the headphones. Got the HP G2 preordered but was about to cancel and get an index instead, but after seeing this video/comments i think ill stick w/the new Reverb.
Ive RMA'd my controllers 4 times, and now my hMD is experiencing the star field like you showed with constant signal cut outs. Sucks
Have you found a fix for this? It just happened to me too
HELP! The index does not last 6 months!!!! I have many controller and headset problems in the one year I have had my index. I think this is a huge problem and the ONE year warranty is not long enough since the controllers only last 3-6 months each..... The nentendo switch has a similar problem and in the UK they are suing nentendo to up the warranty because of poor quality. This is what Valve needs to do!!! We all need to come together on this. Who else has problems with their index? Please do another video in this!!!
"Just from using the headset as intended"
"i occasionally sleep in VR"
...what.
Well to be fair quite a lot of people sleep in vr. Mostly Vrchat to be exact. Id say a solid 5 percent of people that have a good vr have slept in it at least once.
@@elonsneko8897 I dont understand why you would ever need to sleep in vr like just leave it on and sleep that way
@@papa_andy4497 What? Maybe I'm missing something but why would you leave your vr on and go to sleep normally?
Nothing lasts forever things break or stop working. I think the best part of this video is the valve customer care support knowing if this happens valve will be there to help you. That gives back some hope to all the things that could happen. I have owned electronics that broke that i had totally replace myself and it sucks. Being assured that valve will replace these things makes me happy that i chose the valve headset even more.
And here I am with a Rift CV1 from 2017 still working perfectly with at least as much use on it as your Index. Oculus built the OG Rifts like tanks.
I Personally had my Headset since a year and maybe 500 hours of usage.
I guess your intense usage is a big Part of the problem
Imagine paying 1000$ for something and then you have too be afraid to use it.
@@Unknown-sz8kg Meanwhile here I am with my CV1 Oculus Rift for 3 years headbutting walls smashing controllers against walls knocking trackers off desks and it all still works cost less than 500...20 hours a week easily 3 years of usage.
7:52 has been going on since I've had my first and second rift s. ⚰️
Rift s cables are out of stock. 😕
ErikLew you still have a warranty on it
@@NotGoodAtTH-cam I honestly don't know 🤔. I'll probably request a support ticket.
just get a quest :P
It could also be dust that has been burnt in the lenses. This can happen if the lenses have been exposed to direct sunlight
Was about to buy one. Changed my mind. thanks.
Thank you for the warning about the cable! I'll be sure to tape mine down properly when it arrives, and get those serial numbers written down.
Reminds me of the days when we had to blow on Nintendo cartridges
Gen 1 probs
If I'm being honest that's probably worse for the cartridges than just cleaning them
This makes me want to retract my dream of getting VR this year. Going to wait for future generations.
I think he may have gotten a defective model or something. I've never heard of people having so many problems with the Index. Although I am an Oculus user and wouldn't know about any of the valve headsets, I've never had these problems with the Oculus Rift or Quest. Apart from the squeaky triggers for Rift which I easily fixed
Who here doesn’t even own an index or any type of vr gear and is here because of recommended 😆
I placed an order and I'm waiting excitedly for my Index to come in! I'll make sure to do everything you suggest in this video, I want to make sure my Index lasts.
Congrats on 100k subscribers!
I've been considering an Index and I think Im gonna hold off now. Hopefully the upcoming HP VR headset uses an updated version of the knuckles with the same screen as the index and inside out tracking. I don't want to deal with sensors but I do still want 120Hz in VR. I will gladly buy it if I don't have to open some shitty launcher to launch Steam VR....
Lookin at you Oculus and Microsoft
@Zwenk Wiel You don't need to get specific hardware or to download modded software for other platforms, SteamVR works on anything
Laughs in original Vive
Seriously, that thing is made of depleted uranium or vibranium or something, ive hit that fucker so many times without any issues at all. Sucks the controllers suck tho
used vive torture test: lasted a month
I've been using a Gen 1 Vive for years, my only failure has been in my base stations. Because I kept them powered 24/7 one died on me.
@@meddy572 for me the headset had a hardware issue and i got a permanent error 208
that's crazy I had my vive from launch until 6 months ago when I got the index (mostly because my vive wands had been broken and I was already going to be out 300 bucks getting new ones) but the HMD still works.
@@meddy572 Normally there are less problems keeping them spinning 24/7 than having them power off and on each day
what are people doing ot the vive to be able to kill it? i used mine for years pretty much like a gym, used it constantly, it looks as good as the day i bought it.
This was the first thing I did with every HMD I have (Vive, Pimax) using electrical tape and tighten the spots on the cable which has high mechanical stress. But as an electrician I already got suspicios and taped them before anything could happen. So far my Index cable looks still new. Fingers crossed. :)
Congrats on 100K!
Thank you!!!!!
Seeing how dusty and hairy your headset and controllers are I can see why they squeak. Please keep your equipment clean and take care of them.
I won't use mine like that, that's the kind of amount of use for.....uh...yea...err..nvm
_"I sleep in VR."_ Bingo. Valve should stop sending you replacement parts.
Tons of people sleep in vr.
cable issue is an issue for EVERY cable headset if you dont know to be careful. Same thing happened on my vive because I was turning in circles and twisting the cord. Just be aware its an issue and baby it and you should be good.
Wow, my Vive works after 4 years of daily usage.
All i had to do was the controller touchpad fix on both for 1 time.
Best purchase ever. I will avoid the index because i can not pay 1000€ for something that breaks in no time.