Genie Garage Door Opener doesn't close. Genie garage door opens fine, but does not shut. Garage door closes a little and back returns. Ground sensing issue.
Your 5-year-old video is still bringing joy to the lives of many. Everything I found online and on Genie's site blamed the sensors which were actually well aligned and working fine. I followed your guidance and after a bit of testing, it looks like the problem is resolved. After months of frustration with this thing, it's finally working properly and the total cost of repair was $0. Thanks!
My door worked opening and closing with the inside wall button but intermittently failed to open and close from the cars and the remote that came with the opener when it was installed 22 years ago. I opened the case for the electrical side of the opener and loosened and tightened all the screws that I could see that had electrical connections. At least 2 screws were loose enough that they could be tightened 1/2 - 3/4 of a turn. After tightening all screws both car openers worked as did the opener remote. Thanks for the tip - you saved me at least $200 for a service call!!!
My Genie Pro opened but wouldn't close. After taking off the cover and unscrewing and tightening every green ground screw I could find, I plugged it in and voila, it worked!! I really appreciate your help.
SOLVED: What I found was that it was NOT the grounding wire for me. But this video did help me solve the issue. I have a Genie 2028. Same issue, will try to go down for 2 inch or so, then jerk back up. Here is the Problem and Solution for me: Problem: 1 of the wire that was connected to the back of the unit that goes to the sensor was loose. Solution: Gently pull each wire to see if any are loose, then replug that wire back in and make sure its tight. (This may seem obvious but it was not, all wires were all the way in and you will not know until you pull one by one. When I initially took off the cover, checked all the ground and unplug and replug all the connectors and tested the unit, it worked great. Then when i reinstall the cover, the unit had the same issue again. I did that a few times and the exact thing happened, it was driving me nuts. Then finally I decided to pull each one of those wires in the back of the unit that was connected to the sensor, Whoalla, one of those wire was loose. Reinstalled the cover and everything is working great! What happen was when I removed the cover, it caused the loose wire to have a temporarily connection allowing the unit to work and as soon as I reinstall the cover the temporarily connect broke off.) Hope this can help anyone with the same issue.
I have a newer Genie model that doesn’t have bolts holding the ground wire. My ground is secured by a push-in connector. Your method still worked though. It’s been about a week now and my garage door continues to work as it should. Thanks for this great video and for helping me get my door to work!!
Thank you so much for sharing this video! All other videos I found pointed to the safety sensors not being aligned properly. After verifying that there was nothing wrong with my sensors, I kept searching and found your video. My garage door would open normally but when attempting to close, no sound, movement or light blinks would happen. So I found your video, opened up the back cover, disconnected/reconnected the two plugs and loosened/tightened the ground screw, and everything went back to normal! I'm sure you saved me around $200. Would love to buy you beer or coffee! THANKS!
Thanks for the video. Although my problem was not exactly the same as yours, you did lead me in the right direction! After removing the cover and inspecting the grounds, which were tight, three of them on my unit, all connected to the same screw. I noticed there was a black plastic round cam not seated on the rear of the drive motor. Some dirt daubers decided to make a nest inside the cover and joined it with that sensor ring. After removing the nest, cleaning the ring, several of the gaps were completely filled with dried mud, and reinstalling it on the end of the motor my garage door now opens and closes normally again. I have had pretty good luck with my genie garage door openers as they are both over 25 years old and have been lifting heavy double doors the whole time! This is not my first issue with dirt Daubers. . I was working on my sisters Honda generator, which would only run for about two seconds and die. After pulling the spark plug and checking everything out. I would put it back in and the same results run about two seconds and die. I pulled three blisters on my hands, trying to get this thing running thinking it was a carburetor issue. At my wits end, I removed the muffler and tried running it without the muffler. It ran great. I stuck a screwdriver in the exhaust port of the muffler and low and behold part of a dirt dobber nest came out. I have never bothered with exterminating dirt Dobbers, as I have never been stung by one, but after these issues with their handiwork, I may have to rethink who belongs and who doesn’t belong in my residence! Lol
You were spot on with unloosing and moving the ground wire around. It was the only part of this video that I did. Thank you for the research that you put into your discovery of one of the possible solutions to this problem.
my Genie was only 6 months old. I checked the ground. It was tight and everything around it was nice and clean. I thought - this can't be the problem. I decided to loosen the ground and apply grease and retighten. I couldn't believe it. That was the problem!! Thanks James1
Wish I had found your video sooner. Spent about an hour checking sensors and stripping wires. Got my garage door fixed in 2mins after checking and the ground cable.
Thanks a lot! Took me about 10 minutes to get it fixed. It wasn’t the ground, but it was a wire in front part of motor next to the right light bulb that wasn’t connected right. This genie is 12 years old. I thought for sure I needed a new one.
Many thanks! After messing with the sensor alignment, and watching videos about the same (with no success), I found your video - tried out your suggestions and, shazam, it's now working! Thanks again. And don't be too quick to give up on Genie... I've had mine for 15+ years and this is the first time I've had this issue.
Thank you! Now neither my son nor the home warranty people need come to the rescue. Your video was easy to hear (I’m HOH and depend on captions and voice together), easy to follow and I didn’t feel stupid. My honey-doer died seven years ago, leaving me and our youngest (who is just as short as I am) alone to struggle with tasks he took care of with a breeze. I am subscribing, it was that good!
Thanks! Mine was actually pushing the garage door forcefully when closing. I found out the stopper sensor was corroded. Sanded down the terminals because they were green instead of copper colored, then used a tester to check for continuity. Now it works just fine!
Thanks James for posting this I just removed one from a home that was getting a garage upgrade to a permitted apartment with it's on address believe it or not. But it's a genie and its about 10 years old. This was my first garage door Removal/Install but with the help of you tube and a dewalt impact it wasn't that hard. I basically just had to make a few changes because the old garage door at my house was a really old and very heavy spring loaded wooden framed garage door that was very very dangerous. The side spring was Under immense pressure. And I speak on that just as a reminder to anyone messing with the springs that you need to be very very extremely very careful. Because if I would have made one wrong move o would have chopped my arm off. I removed 2 of 3 lag screws before moving my impact to the top out of harms way and it literally threw my arm back and slung the impact across the room. (I was thanking God and still am that I moved my arm because it came down with about 2,000 lbs. Of force. It would have been very ugly. So back to your post. My close option isn't working it raises up very smoothly and regardless whether it works or not(your fix) I do appreciate you taking time to post because it is very helpful to many people. Its amazing the task I've completed by looking up these post. Keep posting and I will too. So our lives can be less troubled and hopefully learn something and save some money along the way. Kudos James.
Thanks! This didn't EXACTLY work for me, but... I had exactly the same problem. I found the ground screw mentioned, loosened and tightened it, and got no results. HOWEVER, you will notice near the end of the video there is another screw with THREE green wires attached. I loosened and retightened THAT one and everything worked! So try BOTH screws.
To orher people viewing this - "Clean" sensors doesn't mean the sensor is receiving power. Wiring often needs replacing too. Had the same issue with mine. Just needed new wiring and sensors.
I wouldn't have thought this likely, but sure enough, after futzing around with the sensors with no luck, I came across this video, and sure enough, reseating the ground wires in the motor fixed the issue.
Awesome video! Thank you for making it! This solved my issue as well. I had a slightly different version but once I opened it up, I reseated the ribbon cable and other wide connector and then loosened and rotated the ground wire to clear any corrosion (none was evident but still worth doing). Plugged it in and all is well! Thank you again!!
In my case, there is a 2 wire cable inside the rail, and it broke and did short to the metal rail. It belongs to the door close sensor, so the door kept open. So it was a small fix, now working fine. Thanks for the info.
Thanks for the tip Jim for my problem it was the ground but not from the motor but from the plug that goes into the ceiling socket. I just unplugged and replugged the cord and the problem was resolved. Thanks again for the tip.
Tips are very useful, however none worked to fix the problem that door opened but not closed until I found an unplugged wire on the stopper closer to the door. So I plugged it back and the door is moving in both directions. Please check loose connectors on both stoppers as well.
it started doing this when it was cold and rainy weather. Doing this tomorrow morning after new sensors and wiring. taking the lightbulbs out. she is about 10 old as well. I do like the belt driven openers cause they are so quiet.
Thank you James... i was having the same EXACT issue, did what you suggested and now it works. My guess is there static electricity build up that the ground hasn't discharged...so just perhaps by touching the unit will discharge that build up. I noticed the ground screw was on very tight and did not notice any corrosion. Thanks again!
Agreed, super helpful. I did not find the ground screw, but just wiggled all the connectors around and, presto change-o, back to working. I had fixed my genie some years ago with this video as a guide, forgot about it, then found it again just now and am doubly grateful to you, James.
This was my problem however the ground screw was in a different place. I just looked for the green wire! Thanks for your post. It really solved my problem and I doubt if I would have found it on my own.
Thank you for the video. It did not fix my issue but I'm sure will continue helping others. Switching the lock on the wall button fixed mine. I moved it to locked then back to normal and everything works.
I will try this on mine. Not sure if my problem is the same nor not.with what you experienced. This has happened twice. The door was fully open. When the button was pushed to close the door, it instead came all the way back to the stop bolt and wedged so tightly to it that I could not release the tension but pulling the release rope. To release the tension, I had to remove the arm from the garage door.
Well for your first how to video it was a good one. Today is Friday 13th garage door went up but wouldn't go back down. But thanks to You and not genie my door is working again. 2 THUMBS UP! thanks for posting
Same problem with Genie. Same solution. Thank you so much. It saved me a lot of time and effort. Surprisingly, no other videos I saw describes earthing as a potential issue.
I wasn't so fortunate. Opened it up, doesn't have the ground screw like yours. So I popped those connectors you said someone else suggested. When I powered it back up completely inoperable. Sensor lights don't even light up. I must've broken a connection somewhere when manipulated the connectors. I might be buying a new one tomorrow. Sometimes you win sometimes you lose. Oh well. It was worth giving it a try.
Thanks! I have an older model Genie and this was the issue, except mine has three grounds. One of them was broken. When I replaced it, it worked again!
Genie Blue Max, went up, would not go down. Unplugged it, looked for ground screw but did not find it. Plugged back it, works both ways now. Also remote did not work before, works now after unplugging.
Thanks dude! I left this morning and it closed just fine. I got home and it would click but not shut no idea why. Checked the sensors and the light wasn't on, good clue. Not sure what wire it was but when I changed the bulb the other day it must've jiggled out one of them just a tad. I pushed the wires back in and the door went right back down.
My 18 year old genie excelerator was not not closing. The motor would just shut off and need a power cycle every once in a while. I found the ground wire on the motor was dirty from a wasp nest cleaned it and it is working great. Genie gets a lot of hate but I love the screw drive and how fast it opens yes it is noisy but no chain or belt to mess with.
Thanks , I have a older model one , but found the ground wire I think (green wire). Checked them all and loosens and torqued again several times. It got better but still not right. It’s 20 years old genie II I just replaced sensors and required the sensors with new wire. It got a lot better , before that the sensors didn’t even light up.
Thank you sir. I had many insects, spider webs and other junk in there. Moved all the connectors on the logic board and solved the problem. Thank you for your time posting this!
I cleaned up all the grounds and tightened the bolts holding the motor to the chasis of the unit. That seems to help stop the bouncing off the bottom and reopening. Thank you
THANK YOU!!! This is exactly what I needed to do to fix it. Was going crazy to figure it out and was about to call a repair service. You saved me some big $$$. My garage door opener is from the 80s!!
This fixed worked for me in a similar unit. In my unit, 4 ground wires are attached at 2 spots on the motor housing. Some steel wool to all contact points did the trick!
WOW! it is 11:55 PM, thank you, this fixed my garage door. I had more ground wires than that and they were in a different location, still, I loosened the screws and sprayed contact cleaner then tightened everything back up. Door is now working with button and remotes! Unit is 20 years old and this was the first issue ever, I will start pricing a new one but at least it will be because I want one and not NEED one. gives me time, but for now I an going to bed!! THANK YOU again.
I wonder if the power for the motor actually runs through that ground connection. Wouldn't think so though. If it's just a signal ground with no current running through it, I wouldn't think it would be so prone to coming loose on its own like it apparently is on so many of these. Maybe a factory assembly deficiency, from not properly torquing it down when they put it together.
Thanks you so much I checked so many video I end up solving my problem with your video. My issue was exactly the same and I couldn't figure out. You really saved me $100
Thanks for sharing. I have the same issue, sometimes the door goes about 2' and then back up it goes. I'll try the ground screw issue today and see how it goes.
Guys this is relearn button on the Genie so he was doing it the hard way. Guys read your owner manual. You push the learn button and proceed to do two push on the open close wall panel; first push will do nothing as it is meant to learn; then second push will do it.
@@mikesterloc Have you try to work back to find out what you did wrong and go from there. Also, once it is learned the blinking green will stay solid. This is when you know it is learned and it will close.
I don't know if I like or dislike this video... I was ready to buy a new one with WiFi and other bells and whistles, and now that I fixed it I am stuck with it for a couple more years :-/ Thanks anyway! :) Just a note: my unity was the chain glider one, which is green and the ground was placed near the back of the equipament.
It was the ground set screw. The opener unit shakes violently during opening and closing of the door. There is bound to be some loosening of connections over time.
This did the trick for me, ground wasn't making good contact. A little fine sandpaper to the connector and the metal housing and garage is shutting again. Only bad thing is while I was working on this i took a look and noticed that one of the two tension springs were broken. looks like it's time to call the repair guy.
I have 2 of them, one works fine for 25 years and still going,,,, the other one fails like you described since new. (O.o) Thanks for the tip. At least the one that's acting up is on a door I almost never need to open. (storage bay)
Hey James I have same genie garage door system but my garage door open and close but it is not stopping when something under the door it just keep going down it suppose to be stop when something under the door
My garage door would close, then pop back open. I found 2 problems. 1) The "Closing Stop" sensor slid towards the wall and was not shutting down the motor soon enough. Easy adjustment. I suggest using a Sharpie to mark the location. 2) The BROWN wire for the "Closing Stop" sensor was not getting power. The wire was loose in the wiring harness where the brown wire plugs into it. The GREY "Opening Stop" sensor wire was getting power. I fixed the BROWN wire connection. Problem solved. A Harbor Freight volt meter was needed for testing.
So I had NO/natta LED LIGHTS or 12 VDC at the sensors or the terminals on the head unit. Both sensors were dead - no LEDs. Took 12 VDC battery and placed it on the sensor leads hot/red gnd/green to check the sensors directly for LED. After connecting only one sensors to the 12 VDC, magically both sensors came back to life. Further, I removed battery and they stayed energized. All works well now. Must have reset something in the 12vdc circuit. BTW, I did this with the unit plugged in. I dont recommend a doing this unless you understand a little about DC voltage. BTW, prior to this, I did move all connectors and tighten the ground but the sensors remained LED unlighted. Something about the battery voltage seemed to kick the circuit into normal ops. Now the head unit terminal has 11 vdc on it consistantly and both LEDs light. ???? Not sure what actually happened here but this is what I did, DO AT YOUR OWN RISK if you choose to do so. INITIAL CONDITION, door would open but would not close like sensor was detecting something under the door. Note too that the wall unit would close the door if I held it in to the fully closed. Remote only worked to open door, not close door. Thank you and Cheers!
OKAY, SCRATCH ALL THAT!!! Problem came back - 12VDC circuit problem. Must have flash a cap enough to keep it on for a little while. Back to the drawing board. Any help appreciated folks on where the DC voltage circuit comes from, likely the crkt card. Best all...
My dad bought a garage door just like this one. We have yet to install it. I hope it doesn't have any issues. If it does have issues we'll return it and get another brand. This issue in this video is unacceptable they need to do better quality checks!
WOW 😳 I thought I goosed up on the program Down Limit... I just recently installed and have the Same problem with Closing program. I'm trying for Almost two weeks now..... Okay a few more trying....😓🤔
I replaced my sensors thinking that was the issue. No dice. I tried this ground screw hack as well without luck. I have 2 grounds screws both were tight showing no signs of corrosion. Unfortunately, this video didn’t help.
I had same problem .......make sure your light bulb works. It will tell you what your problem is. Flashing === photo eye. . no flashing === motor controler.. Thanks i fixed it .......
Mine just did it and what I found is that some crap was on the sensor that's on the ground level, plus I had something against it. I cleaned it up and worked fine.
![[UNCUT]“ฅนตื่นธรรม”ปะทะ“หมอปลา-ปู่มหามุนี-อั๋นโอกิ”สะเทือนกระทรวงเวทมนตร์ Iคนดังนั่งเคลียร์I10 ตค.67](http://i.ytimg.com/vi/peMD_SAkwNc/mqdefault.jpg)
![โรงเรียนดัดสันดาน นักเรียนเถื่อน..!! [โรงเรียนไดเม่]](http://i.ytimg.com/vi/vRKPeXn4Fl4/mqdefault.jpg)
Your 5-year-old video is still bringing joy to the lives of many. Everything I found online and on Genie's site blamed the sensors which were actually well aligned and working fine. I followed your guidance and after a bit of testing, it looks like the problem is resolved. After months of frustration with this thing, it's finally working properly and the total cost of repair was $0. Thanks!
Two years later and it helped me too.
8 years later and a much "newer" genie Model and this seems to have done the trick. Thank you sir!!
My door worked opening and closing with the inside wall button but intermittently failed to open and close from the cars and the remote that came with the opener when it was installed 22 years ago. I opened the case for the electrical side of the opener and loosened and tightened all the screws that I could see that had electrical connections. At least 2 screws were loose enough that they could be tightened 1/2 - 3/4 of a turn. After tightening all screws both car openers worked as did the opener remote. Thanks for the tip - you saved me at least $200 for a service call!!!
My Genie Pro opened but wouldn't close. After taking off the cover and unscrewing and tightening every green ground screw I could find, I plugged it in and voila, it worked!! I really appreciate your help.
Thank you so much for this video!!! I fixed my dads door in about 15 mins. He is 84 and on a fixed income. Thank you!!!!
SOLVED: What I found was that it was NOT the grounding wire for me. But this video did help me solve the issue. I have a Genie 2028. Same issue, will try to go down for 2 inch or so, then jerk back up. Here is the Problem and Solution for me:
Problem: 1 of the wire that was connected to the back of the unit that goes to the sensor was loose.
Solution: Gently pull each wire to see if any are loose, then replug that wire back in and make sure its tight.
(This may seem obvious but it was not, all wires were all the way in and you will not know until you pull one by one. When I initially took off the cover, checked all the ground and unplug and replug all the connectors and tested the unit, it worked great. Then when i reinstall the cover, the unit had the same issue again. I did that a few times and the exact thing happened, it was driving me nuts. Then finally I decided to pull each one of those wires in the back of the unit that was connected to the sensor, Whoalla, one of those wire was loose. Reinstalled the cover and everything is working great! What happen was when I removed the cover, it caused the loose wire to have a temporarily connection allowing the unit to work and as soon as I reinstall the cover the temporarily connect broke off.)
Hope this can help anyone with the same issue.
I have a newer Genie model that doesn’t have bolts holding the ground wire. My ground is secured by a push-in connector. Your method still worked though. It’s been about a week now and my garage door continues to work as it should. Thanks for this great video and for helping me get my door to work!!
Thank you so much for sharing this video! All other videos I found pointed to the safety sensors not being aligned properly. After verifying that there was nothing wrong with my sensors, I kept searching and found your video. My garage door would open normally but when attempting to close, no sound, movement or light blinks would happen. So I found your video, opened up the back cover, disconnected/reconnected the two plugs and loosened/tightened the ground screw, and everything went back to normal! I'm sure you saved me around $200. Would love to buy you beer or coffee! THANKS!
Thanks for the video.
Although my problem was not exactly the same as yours, you did lead me in the right direction!
After removing the cover and inspecting the grounds, which were tight, three of them on my unit, all connected to the same screw. I noticed there was a black plastic round cam not seated on the rear of the drive motor.
Some dirt daubers decided to make a nest inside the cover and joined it with that sensor ring. After removing the nest, cleaning the ring, several of the gaps were completely filled with dried mud, and reinstalling it on the end of the motor my garage door now opens and closes normally again. I have had pretty good luck with my genie garage door openers as they are both over 25 years old and have been lifting heavy double doors the whole time!
This is not my first issue with dirt Daubers.
. I was working on my sisters Honda generator, which would only run for about two seconds and die. After pulling the spark plug and checking everything out. I would put it back in and the same results run about two seconds and die. I pulled three blisters on my hands, trying to get this thing running thinking it was a carburetor issue. At my wits end, I removed the muffler and tried running it without the muffler. It ran great. I stuck a screwdriver in the exhaust port of the muffler and low and behold part of a dirt dobber nest came out.
I have never bothered with exterminating dirt Dobbers, as I have never been stung by one, but after these issues with their handiwork, I may have to rethink who belongs and who doesn’t belong in my residence! Lol
You were spot on with unloosing and moving the ground wire around. It was the only part of this video that I did. Thank you for the research that you put into your discovery of one of the possible solutions to this problem.
my Genie was only 6 months old. I checked the ground. It was tight and everything around it was nice and clean. I thought - this can't be the problem. I decided to loosen the ground and apply grease and retighten. I couldn't believe it. That was the problem!! Thanks James1
Wish I had found your video sooner. Spent about an hour checking sensors and stripping wires. Got my garage door fixed in 2mins after checking and the ground cable.
Thanks a lot! Took me about 10 minutes to get it fixed. It wasn’t the ground, but it was a wire in front part of motor next to the right light bulb that wasn’t connected right. This genie is 12 years old. I thought for sure I needed a new one.
Many thanks! After messing with the sensor alignment, and watching videos about the same (with no success), I found your video - tried out your suggestions and, shazam, it's now working! Thanks again. And don't be too quick to give up on Genie... I've had mine for 15+ years and this is the first time I've had this issue.
Thank you! Now neither my son nor the home warranty people need come to the rescue. Your video was easy to hear (I’m HOH and depend on captions and voice together), easy to follow and I didn’t feel stupid. My honey-doer died seven years ago, leaving me and our youngest (who is just as short as I am) alone to struggle with tasks he took care of with a breeze. I am subscribing, it was that good!
Thanks! Mine was actually pushing the garage door forcefully when closing. I found out the stopper sensor was corroded. Sanded down the terminals because they were green instead of copper colored, then used a tester to check for continuity. Now it works just fine!
This video is 8 years old and it still works for me. Thank you
Thanks James for posting this I just removed one from a home that was getting a garage upgrade to a permitted apartment with it's on address believe it or not. But it's a genie and its about 10 years old. This was my first garage door Removal/Install but with the help of you tube and a dewalt impact it wasn't that hard. I basically just had to make a few changes because the old garage door at my house was a really old and very heavy spring loaded wooden framed garage door that was very very dangerous. The side spring was Under immense pressure. And I speak on that just as a reminder to anyone messing with the springs that you need to be very very extremely very careful. Because if I would have made one wrong move o would have chopped my arm off. I removed 2 of 3 lag screws before moving my impact to the top out of harms way and it literally threw my arm back and slung the impact across the room. (I was thanking God and still am that I moved my arm because it came down with about 2,000 lbs. Of force. It would have been very ugly. So back to your post. My close option isn't working it raises up very smoothly and regardless whether it works or not(your fix) I do appreciate you taking time to post because it is very helpful to many people. Its amazing the task I've completed by looking up these post. Keep posting and I will too. So our lives can be less troubled and hopefully learn something and save some money along the way. Kudos James.
Thanks! This didn't EXACTLY work for me, but... I had exactly the same problem. I found the ground screw mentioned, loosened and tightened it, and got no results. HOWEVER, you will notice near the end of the video there is another screw with THREE green wires attached. I loosened and retightened THAT one and everything worked! So try BOTH screws.
To orher people viewing this - "Clean" sensors doesn't mean the sensor is receiving power. Wiring often needs replacing too. Had the same issue with mine. Just needed new wiring and sensors.
I wouldn't have thought this likely, but sure enough, after futzing around with the sensors with no luck, I came across this video, and sure enough, reseating the ground wires in the motor fixed the issue.
Awesome video! Thank you for making it! This solved my issue as well. I had a slightly different version but once I opened it up, I reseated the ribbon cable and other wide connector and then loosened and rotated the ground wire to clear any corrosion (none was evident but still worth doing). Plugged it in and all is well! Thank you again!!
Dude, what sort of dark magic is this? Worked like a charm!!!
In my case, there is a 2 wire cable inside the rail, and it broke and did short to the metal rail. It belongs to the door close sensor, so the door kept open. So it was a small fix, now working fine. Thanks for the info.
Thanks for the tip Jim for my problem it was the ground but not from the motor but from the plug that goes into the ceiling socket.
I just unplugged and replugged the cord and the problem was resolved.
Thanks again for the tip.
Thanks! Absolutely incredible that one ground wire fixed such a problem. Worked just as described.
OMG!!!! A MILLION THANKS!!!! Was just about to replace the head. 5 mins later it works like a charm!!!!!
Tips are very useful, however none worked to fix the problem that door opened but not closed until I found an unplugged wire on the stopper closer to the door. So I plugged it back and the door is moving in both directions. Please check loose connectors on both stoppers as well.
it started doing this when it was cold and rainy weather. Doing this tomorrow morning after new sensors and wiring. taking the lightbulbs out. she is about 10 old as well. I do like the belt driven openers cause they are so quiet.
Thank you James... i was having the same EXACT issue, did what you suggested and now it works. My guess is there static electricity build up that the ground hasn't discharged...so just perhaps by touching the unit will discharge that build up. I noticed the ground screw was on very tight and did not notice any corrosion. Thanks again!
Agreed, super helpful. I did not find the ground screw, but just wiggled all the connectors around and, presto change-o, back to working. I had fixed my genie some years ago with this video as a guide, forgot about it, then found it again just now and am doubly grateful to you, James.
This was my problem however the ground screw was in a different place. I just looked for the green wire! Thanks for your post. It really solved my problem and I doubt if I would have found it on my own.
Thank you for the video. It did not fix my issue but I'm sure will continue helping others. Switching the lock on the wall button fixed mine. I moved it to locked then back to normal and everything works.
I can’t believe it was so simple, thank you for doing what Genie themselves couldn’t think to recommend in all my searching
Thank you James, Tightened the ground screw and everything is working again.
I will try this on mine. Not sure if my problem is the same nor not.with what you experienced. This has happened twice. The door was fully open. When the button was pushed to close the door, it instead came all the way back to the stop bolt and wedged so tightly to it that I could not release the tension but pulling the release rope. To release the tension, I had to remove the arm from the garage door.
Had this problem several years ago, fixed it but problem came back. Someone told me this but I since forgotten. Thanks!
Well for your first how to video it was a good one.
Today is Friday 13th garage door went up but wouldn't go back down.
But thanks to You and not genie my door is working again.
2 THUMBS UP!
thanks for posting
Same problem with Genie. Same solution. Thank you so much. It saved me a lot of time and effort. Surprisingly, no other videos I saw describes earthing as a potential issue.
The ground screw was in a different place, but I twisted the lug and noticed the screw turned about 5 degrees, and.. Magic! Thanks!
I wasn't so fortunate. Opened it up, doesn't have the ground screw like yours. So I popped those connectors you said someone else suggested. When I powered it back up completely inoperable. Sensor lights don't even light up. I must've broken a connection somewhere when manipulated the connectors. I might be buying a new one tomorrow. Sometimes you win sometimes you lose. Oh well. It was worth giving it a try.
Thank you very much ! Changed capacitor and RPM sensor, didn’t work until I tightened ground screw !
Thanks! I have an older model Genie and this was the issue, except mine has three grounds. One of them was broken. When I replaced it, it worked again!
Genie Blue Max, went up, would not go down. Unplugged it, looked for ground screw but did not find it. Plugged back it, works both ways now. Also remote did not work before, works now after unplugging.
I was having the very same problem with a Genie opener. I tried this and so far it is working perfectly. Thanks!
Thanks dude! I left this morning and it closed just fine. I got home and it would click but not shut no idea why. Checked the sensors and the light wasn't on, good clue. Not sure what wire it was but when I changed the bulb the other day it must've jiggled out one of them just a tad. I pushed the wires back in and the door went right back down.
My 18 year old genie excelerator was not not closing. The motor would just shut off and need a power cycle every once in a while. I found the ground wire on the motor was dirty from a wasp nest cleaned it and it is working great. Genie gets a lot of hate but I love the screw drive and how fast it opens yes it is noisy but no chain or belt to mess with.
Thanks , I have a older model one , but found the ground wire I think (green wire). Checked them all and loosens and torqued again several times. It got better but still not right.
It’s 20 years old genie II I just replaced sensors and required the sensors with new wire. It got a lot better , before that the sensors didn’t even light up.
Thank you sir. I had many insects, spider webs and other junk in there. Moved all the connectors on the logic board and solved the problem. Thank you for your time posting this!
I cleaned up all the grounds and tightened the bolts holding the motor to the chasis of the unit. That seems to help stop the bouncing off the bottom and reopening. Thank you
I just had the same problem. the ground was a loose. I tightened it up and it works perfect now. Thanks
THANK YOU!!! This is exactly what I needed to do to fix it. Was going crazy to figure it out and was about to call a repair service. You saved me some big $$$. My garage door opener is from the 80s!!
This fixed worked for me in a similar unit. In my unit, 4 ground wires are attached at 2 spots on the motor housing. Some steel wool to all contact points did the trick!
I had an older model i figured I'd have to replace it but it still opened no problem. The sensors were fine so i tried this and it worked like a charm
The grounding screw trick worked like a charm. Thank you for posting this.
Thank you brotha. Cold ass New England weather, I need door to work for the wife. Genie's are junk but your fix worked.
Yup they're junk. Buying a Craftsman.
Yes finding out now, genies are garbage. I'm buying a Craftsman.
Thanks. Got same problem. Gone through 4 circuit boards. Paid for one. Now same problem.
WOW! it is 11:55 PM, thank you, this fixed my garage door. I had more ground wires than that and they were in a different location, still, I loosened the screws and sprayed contact cleaner then tightened everything back up. Door is now working with button and remotes! Unit is 20 years old and this was the first issue ever, I will start pricing a new one but at least it will be because I want one and not NEED one. gives me time, but for now I an going to bed!! THANK YOU again.
Thanks... fabulous.. saved me lots of time and hassles. Worked like a charm. Mine wouldn't start to go down, just no response.
Was skeptical of this solution but had the same issue and it worked.
I wonder if the power for the motor actually runs through that ground connection. Wouldn't think so though.
If it's just a signal ground with no current running through it, I wouldn't think it would be so prone to coming loose on its own like it apparently is on so many of these.
Maybe a factory assembly deficiency, from not properly torquing it down when they put it together.
Holy Crap it worked!!!! After 2 hrs of trying to fix it. Thank you so much!!!!!!!
Thanks you so much I checked so many video I end up solving my problem with your video. My issue was exactly the same and I couldn't figure out. You really saved me $100
Excellent. It's working now. Thanks so much!
Thank you so much. I never would have thought of adjusting the ground screw.
Excellent product!
Thanks for sharing. I have the same issue, sometimes the door goes about 2' and then back up it goes. I'll try the ground screw issue today and see how it goes.
Thanks for the video.
I'll try it first thing in the morning. :)
Thank you, and that was a great shout out to Mike Rowe, safety 3rd.
Man this worked like a charm solved my problem the first time. Awesome
Guys this is relearn button on the Genie so he was doing it the hard way. Guys read your owner manual. You push the learn button and proceed to do two push on the open close wall panel; first push will do nothing as it is meant to learn; then second push will do it.
I tried your learn button technique without luck. Garage attempts to move after the first button press
@@mikesterloc Have you try to work back to find out what you did wrong and go from there. Also, once it is learned the blinking green will stay solid. This is when you know it is learned and it will close.
I don't know if I like or dislike this video... I was ready to buy a new one with WiFi and other bells and whistles, and now that I fixed it I am stuck with it for a couple more years :-/ Thanks anyway! :)
Just a note: my unity was the chain glider one, which is green and the ground was placed near the back of the equipament.
It was the ground set screw. The opener unit shakes violently during opening and closing of the door. There is bound to be some loosening of connections over time.
Mines gose up but not down will this help ?
My Genie would only open.
Ground was fine. Closing force adjustment did the trick.
I'm thinking that's an older unit, the new ones with the DC motor are totally sealed and quiet, thier actually very good
This did the trick for me, ground wasn't making good contact. A little fine sandpaper to the connector and the metal housing and garage is shutting again. Only bad thing is while I was working on this i took a look and noticed that one of the two tension springs were broken. looks like it's time to call the repair guy.
I have 2 of them, one works fine for 25 years and still going,,,, the other one fails like you described since new. (O.o)
Thanks for the tip. At least the one that's acting up is on a door I almost never need to open. (storage bay)
I did just what you said, And it Worked !!! THANKS.
awesome , that you made this video, having same issue, thanks, fixed
Thanks! Worked just as you described, less than 5 minutes to fix.
Hey James I have same genie garage door system but my garage door open and close but it is not stopping when something under the door it just keep going down it suppose to be stop when something under the door
If I remember correctly, there should be sensitivity adjustment on the unit that to correct that issue.
THANK YOU SO MUCH!!
This was EXACtLY what was wrong with my opener!!
My garage door would close, then pop back open. I found 2 problems.
1) The "Closing Stop" sensor slid towards the wall and was not shutting down the motor soon enough.
Easy adjustment. I suggest using a Sharpie to mark the location.
2) The BROWN wire for the "Closing Stop" sensor was not getting power. The wire was loose in the wiring harness where the brown wire plugs into it. The GREY "Opening Stop" sensor wire was getting power. I fixed the BROWN wire connection. Problem solved. A Harbor Freight volt meter was needed for testing.
So I had NO/natta LED LIGHTS or 12 VDC at the sensors or the terminals on the head unit. Both sensors were dead - no LEDs. Took 12 VDC battery and placed it on the sensor leads hot/red gnd/green to check the sensors directly for LED. After connecting only one sensors to the 12 VDC, magically both sensors came back to life. Further, I removed battery and they stayed energized. All works well now. Must have reset something in the 12vdc circuit. BTW, I did this with the unit plugged in. I dont recommend a doing this unless you understand a little about DC voltage. BTW, prior to this, I did move all connectors and tighten the ground but the sensors remained LED unlighted. Something about the battery voltage seemed to kick the circuit into normal ops. Now the head unit terminal has 11 vdc on it consistantly and both LEDs light. ???? Not sure what actually happened here but this is what I did, DO AT YOUR OWN RISK if you choose to do so. INITIAL CONDITION, door would open but would not close like sensor was detecting something under the door. Note too that the wall unit would close the door if I held it in to the fully closed. Remote only worked to open door, not close door. Thank you and Cheers!
OKAY, SCRATCH ALL THAT!!! Problem came back - 12VDC circuit problem. Must have flash a cap enough to keep it on for a little while. Back to the drawing board. Any help appreciated folks on where the DC voltage circuit comes from, likely the crkt card. Best all...
Ordered new card from Genie, problem solved. 11VDC measured on terminas after new card install.
My dad bought a garage door just like this one. We have yet to install it. I hope it doesn't have any issues. If it does have issues we'll return it and get another brand. This issue in this video is unacceptable they need to do better quality checks!
Thx saved me from trying out new sensors which were 43.00 for the set. Seems to be working like it was it was before a few days ago.
Thank you!!! I couldn't figure out what was wrong but your video described it perfectly. All fixed.
I installed 2 in my house when I built it, and still running good at least up to now, but that was 23 yrs. ago.
Super helpful, I had an older model that had the same issue. Loosened/ tightening the ground did the trick. Thanks!
WOW 😳
I thought I goosed up on the program Down Limit... I just recently installed and have the Same problem with Closing program. I'm trying for Almost two weeks now..... Okay a few more trying....😓🤔
I have the promax2 and it quit altogether. I found the solder connection for the control transformer came loose. It still doesn't want to close.
Thank you, worth a shot but still doesn't close
I tried it and it worked! Thanks for posting this video.
I replaced my sensors thinking that was the issue. No dice. I tried this ground screw hack as well without luck. I have 2 grounds screws both were tight showing no signs of corrosion. Unfortunately, this video didn’t help.
I had same problem .......make sure your light bulb works. It will tell you what your problem is. Flashing === photo eye. . no flashing === motor controler.. Thanks i fixed it .......
Thank you so much. I fixed mine thru this video’s help.
Thanks! Worked with mine just now!
I confirmed the solution worked. Thank you very much, James!
Thanks! I have the exact problem with the exact garage door motor from Genie!
Mine just did it and what I found is that some crap was on the sensor that's on the ground level, plus I had something against it. I cleaned it up and worked fine.