Kilted Tim is easily one of the WORST cases of a mindless corporate shill that I've ever seen on the internet. His responses in Jessa's videos are astoundingly dishonest.
Listening to him I can't even imagine he has a real tech background; he reminds me of the talking heads companies send out to promote a product off an infomercial script.
@@rossmanngroup I suspect it’s even a bit worse than you think. Whenever Apple adds an extended warranty program, it is only because they managed to convince a vendor that the problem was their fault. Never mind that this may or may not be the vendor’s fault, but Apple simply leverages their enormous buying power over the vendor to get them to foot some or all of the cost of the program. Then Apple figures out how many Macs they can actually fix with the money their vendor is paying, then design the program to cover only that many, no matter how many are actually affected. This way Apple pays nothing but can say “Look how much we care about our customers!” Now, I have no proof this is what actually happens, but it is the only thing that makes sense of many of the extended warranty programs they actually implement. There was an NVIDIA replacement program around 2008, where Apple provided their dealers with a software tool to determine which Macs qualified for the program, supposedly checking serial numbers of the Mac, the GPU, etc. after testing to see if it was bad. Out of the many I tested, all with the same symptoms and in the same manufacture date range, fewer than half qualified for the program. Ridiculous.
🤔 If Apple was committed to reducing waste and going green, wouldn't they commonize components and designs then support right to repair to reduce total landfill waste???
Greenwashing. Green is BS. EDIT: To be clear: coming up with clean recycling initiatives & green energy that is sustainable is a good thing. We need more of that. I support that. When I say green is BS, I mean these companies that do everything BUT be green but post that they reduced carbon emissions at their office by 10% or something. Screw all that. Virtue signalling garbage to keep regulators away & to make people feel warm & fuzzy inside about rampant consumerism. I do not mean that being green/recycling/clean energy in and of itself is BS. However, when a company goes out of their way to keep people from getting repairs done but then says they are sustainable/green, that's greenwashing through & through.
@@rossmanngroup Grass is green and is often recycled by bovines, some of which are males. And most of "green" claims by company are just recycled grass by male bovines.
Being able to build and fix desktop PCs was such a valuable experience when I came of age in the 1990s. Today’s youth deserve to do the same with phones, tablets and notebooks.
This is correct but these companies don't like it when that happens for some reason. Being able to assemble your own PC and run a linux OS in it is something.
Exactly. My brother in law is a successful business guy, and he's always said that about companies he works with. "I don't judge companies by their successes, I judge them by how they deal with their F-Ups."
This problem with Apple products goes back to the beginning. Wozniak favored open hardware design, with many expansion slots and published schematics. This can be seen in the Apple II. Jobs favored a locked-down design. The original Macintosh had almost no expansion slots, and even needed a special screwdriver to open the case.
Give up Louis, as an ex Apple store manager when I asked the senior management why do we screw our customers? They didnt even think about it and just replied to me "because we can." You cant fix cancer corporate culture from the ground, it all comes directly from the top.
11:08 this hit home, this was how i felt working my last job at a bank as a customer service rep. The pile of bullshit lies comes all the way down the chain of command and you feel bad when you're trying to help a customer out but the higher ups are stuck on how can we get more business and money out of this customer instead.
I personally own a 2016 15" MBP and had the fluxgate issue. When it happened I went down the this rabbit hole deep. I reached out to customer service to get answers to this illogical policy. Phone, nada...Twitter...nada. To my surprise I got lucky with chat. The guy I spoke with in chat was actually super undetstanding and facilitated the repair at no charge to me. However, this far from excuses the issues you discuss in the video. I should not have to hope I get luck and get a nice customer service rep. I only post this for others that are in the situation I was in, in hopes they can get lucky. I am so glad you are shining a light (no pun intended) on this issue!
@Nahid Islam I am using a basic windows laptop which had an HDD and after 7 years it was almost slow af, replaced it with SSD and bam it runs like a dream, all I am saying is if there were no replaceable parts it would have ended in a landmine more e waste. Now it can go on for another 5 years, we can slow the cycle, apple on the other hand appears to be accelerating this in laptops, while their phones are slowing it because of more updates if only you can replace the battery. Think of it.
As a DIYer, it is hard to consider buying the brand new flagship phone when you know that a repair will cost me a chunk of its value. Its got to the point that I feel guilty buying anything new because I know many products are going to be the same way, not just a phone.
@@ironoverheat465 exactly lol. my phone from 5 years ago is literally identically to a brand new one I just got a month ago in terms of NOTICEABLE PERFORMANCE. the specs on the new one are better, but at what point does that have any functionality? wtf are people using their phones for where they need some crazy fast CPU.
@@chrishayes5755 conference calls, light video editing, office multitasking,... I could probably go on. And as we all know, Android is a power hungry piece of crap, so there's no way you're doing anything past light browsing without at east 8 gigs of RAM.
Actually I see it happening in the car industry for quite some time now. You basically buy the same engine, chassis and drivetrain, but pay up to 100% markup because of a simple badge :(
"Apple going Green", Apple is definitely going green in the future when upcoming EU laws force it to create products that are fixable by 3rd party businesses. But it certainly doesnt have its own incentive to do so.
Feels sad thinking back how much I adored Apple and their products, and now they treat their customers really bad, and the deleting of helpful posts in their support forum is disgusting.
FYI, since it's clearly and provably a manufacturer defect, under UK law you are covered for 6 years by the SELLER for repairs or to be "made good" on the sale. It takes a bit of a fight, but in this case, you'd win and be able to make apple or the people that sold you the laptop, either repair or give you a proportional refund.
@@денисбаженов-щ1б yep, I remember hearing that some workers are paid five bucks for every $1100 phone they build. Hardly seems fair, especially considering a lot of these workers go 18 hours a day, and basically work for less than minimum wage.
I am commenting and urge everybody to do the same so this has a better reach. This guy has some real courage and set of ethics rare to find these days. Support him :) louis let us know if something else needs to be done to share this.
This is why I quit doing tech support for them because literally when you tell the customer that they are screwed it's literally your fault if the customer hangs up being mad. They just say you should have said it in a different way.
And if Rossman here was as serious as his demeanor constantly implies, he'd be doing the real work of explaining to everyone exactly what they can do about this, rather than just bitching.
Pretty sure I can talk about this because the problem was known , and the fix public. I used to work for HP, and they had a problem in one of their InkJet printer products, caused by a faulty part from a supplier that affect MILLIONS of shipped units. HP put an engineering Tiger Team on it, and shipped a kit FREE OF CHARGE that fixed the issue (granted this was user applicable and did not require skilled repair.) Expense to the company, but much greater gains in customer satisfaction and reducing repair complaints. It was heralded as a huge success all around. You are totally right on this topic, tech manufacturers need to get back to the concept of demonstrating they actually care about the product they produce, and showing customers they stand behind it.
100% agree. I'm an apple user but in my opinion a lot of apple's policies and decision are just plain terrible. However the standard apple fan boi, takes that criticism like i'm defaming their god or something.
My friend used to tell me how much better Apple was than any other company because of the tight grip that Apple has into products that you purchase. After I broke him of that he finally decided that Apple is a lying deceitful company. Apple does this so that they have control over your whole experience instead of letting you experience it the way that you want to.
When I started in my new job about 5 months ago selling car/marine lights, there was a plethora of angry and upset customers. People who wouldn't get a reply etc. I told my boss the 2nd day at work "I'm not going to work for a company that acts like a crook, and if we don't want to treat the customers with respect, I can't work here." Now we don't have that issue anymore. Customers gets replies (positive or negative), we clear up mistakes, send out new parts for broken stuff, and I treat the customer how I would liked to be treated. My boss never wanted the situation to be like it was, it just slipped and slipped and slipped.. Now I came along and had the will and energy to fix it, and it's fixed.
My friend's MBP has this issue. They denied service because the display cover glass has a scratch and they are saying that its a crack and it might break the display. The problem of fusing shit together and making it impossible to repair
Louis, you not only shed light on the problems in your line of work, but you are also shedding light on the major problems of our times. You spark debate by raising questions that need to be answered. Questions that have been avoided for decades.
I realized that Apple treats their customers like crap back in the 80's, long before they sold any products with a name that begins with the letter "i". I bought an Apple //c with a matching monitor, monitor stand, and printer. In less than 2 years time it was impossible to get any software, peripherals, or printer ribbon cartridges. I was told that instead of supporting my existing machine (which still worked perfectly), they recommended that I buy a brand new computer system, monitor and printer. (Because the existing monitor and printer will not work with any future Apple product.) I was told this simple "fix" would solve all my problems. In fact, it did! I purchased a PC and have had no problem getting support, hardware, or software ever since. When the 'i" products came out, I avoided them like the plague. (On the other hand, considering how people react to an ACTUAL plague, perhaps we ought to retire that old saying.)
Louis, I feel you say these things without realizing the full extent of the troubles we have in our DOJ. These big tech companies have no one looking down on them.
So much truth in this. I have got to the point where if Wal-mart can not bag something I tell them to call a manager. I then tell the manager I expect them to escort me out past the door security because I will not be treated like a criminal. I tell them they must treat me as a valued customer and not a criminal. They either need to come up with a different way to do security checks or have bigger bags. Anything not in a bag will make them stop you by their own policy. I take and reverse it, make the manager escort me to the front door. Not one manager has refused since I started doing this. They will push what you are willing to accept. They want to take away consumer power.... we can not allow this
Which is why I don't spend much on cell phones. After 2-3 years, they're junk. Hard to justify throwing out $1k phone when a $400 phone completes the objective...
Yes, people do get defensive when you criticize a product that they've spent a good deal of money on. They refuse they made a poor purchase; which would at length, to them, be calling them stupid.
As someone who did phone support for Apple's mobile devices in 2013, I doubt there's more than .01% that watch anything like your content Louis. It's been a long time, but the biggest thing they were hiring for was people who were good with people. They couldn't have cared less if you barely knew how to move a mouse. There were very few of us that actually understood anything about the kind of tech we were working on beyond what was in the support articles. I very much doubt anyone working on the phones (and probably most of the ones working in the stores, since that's mostly a shipping Depot) have any idea about the assembly. Hell, most of them probably don't even know the words "flexgate." They're not hiring support staff that understand tech, and they're not paying enough for any of them to give a shit. EDIT: I have no idea about the mods on the forums. Completely different people than what I have experience with.
A few years ago my 2013 retina MBP seemed to have it’s screen coating coming off despite only ever cleaning it gently with a slightly damp 100% cotton or microfiber cloth. I did some searching and found a blog post with a link to Apple’s recall page. When I called Apple about it they said that they weren’t aware of that recall program. I had to physically go into the Apple store and show them on their own site online, in person. They finally told me that it was indeed eligible for the recall program. A few days later I came to pick up my laptop and they tried to invoice me for $500+ for the screen repair. I LOL’d and told them no, it’s a recall repair. No worries though, I’ve worked in similar crazy environments and sometimes there’s some miscommunication. It never felt quite right though. Like, the computer just didn’t for lack of a better word didn’t “feel” the same. A month or so later I was going through and checking out some of my hardware specs and see 8 gigs of memory. I had 16 before, WTF? APPARENTLY WHILE FIXING MY SCREEN “SOMETHING” HAPPENED AND THEY HAD TO REPLACE MY ENTIRE LOGIC BOARD AS WELL BUT USED ONE WITH HALF THE MEMORY. ...but they’re worried about people like Louie giving me, the customer, subpar service 🙄
Its the voices like you that are "MF"ing them and making them look bad...they can't shut you up...as they tend to do in totalitarian systems.. You are winning..and making a huge difference my friend!!!! God bless you!!!
It's definitely sad when companies become *SO* huge, all they care about is keeping profits as high as they can, and taking LOSSES in order to improve... nope, out of the question. Thanks again for helping to expose this, Louis.
What incentive do they have to improve when their brain dead fanbase overpays for hardware that costs 75% less on the PC platform? No seriously, look at the amount of RAM, Processor Clock Speed, and Hard Drives offered on your average Mac; and then compare the price to PCs with similar stats. It's mind blowing that they have so much as even one customer let alone millions! So with that being said, Apple is simply treating their customers like they're *as stupid as they actually are.* In other words, it's 100% appropriate.
@@SergeantExtreme "BuT aPpLe DeViCeS aRe So OpTiMiZeD, tHeY pErFoRm LiKe A mUcH bEtTeR sPecCeD pC!" Well, if that's true, that's actually quite a neat trick, getting high-end performance out of mid-range hardware, BUT THEY STILL CHARGE HIGH-END HARDWARE PRICES! So what's the point then? That's like saying: "I don't need Radio/Infotainment, A/C, cruise control, parking sensors/backup camera, remote keys, central locks, wiper automatic, automatic lighting, etc. in my car" and then paying the same price for a car without these features, as you would've had to pay for one *with* all these features. If you don't get the thing cheaper without 'unnecessary' features (or with lower spec hardware), THEN WHERE'S THE POINT IN OMITTING THEM?!! It obviously makes no sense for YOU, the customer! But still there's people buying brand new Dacia - a 30+ years old car with modern styling in terms of features - for at least ten times the price of a similarly equipped old car, because "it gets from A to B" (so does old car). 🤷♂️ Just like there's people who knowingly & willingly pay high-end prices for Apple's mid-range hardware, cuz optimization is a nifty trick. Sure, it would make sense if Apple was more expensive than equal spec, but *cheaper than equal performance* on PC, but it isn't! It's the *same price* or even *more expensive* than equal performance! Some people just have trouble with logic... 💁♂️ "Think Different" 🙃
I am by no means qualified to this such degree to be repairing devices, but my first experience in fixing a big old CRT television sparked my interest in tinkering with the electronics I own and learning how to repair my own devices given I have the capability and proper equipment to be attempting it. Here's to hoping that with enough effort I could find myself hired into a similar field, it's honestly one of my biggest interests job wise and a general passion to have the opportunity to be messing about with systems I own despite companies despising the idea of their consumers being adept enough to repair their own things without needing to shell out almost the same price to get the device "repaired" and can't handle accepting that some users are more capable and intelligent enough to not need to spend upwards of 700 dollars to replace an apple system such as an Iphone
Around 2015 I worked for small tech company that was all-in with Apple even though they could achieve the same results with Linux and standard laptops. They had issues with hardware (disks, keyboards), but so did my other employer that had a deal with Dell (I recall mostly bluescreens 4x/day). The major difference was that an employee technician could handle many of the issues with Dell PC's and Laptops, while MacBooks had to be replaced (whole machine).
I stopped buying apple products in 2014. Didn't stop their company. The whole "vote with your wallet" is flawed when the competition isn't much better.
By the time people realized the truth and they started voting with their wallets, it was too late. Other companies saw what Apple could get away with and copied them as Louis mentioned at the end of the video.
Further, "vote with your wallet" shouldn't be your only recourse in cases of fraud or liability. Nor "take them to court", where the outcome is directly tied to how much is spent regardless of the merits of the case. It could be that increased regulation is a band-aid approach to a corrupt justice system, but until there is viable reform, this is the hand you've been dealt.
I have this issue with my Jaguar F-Type. Jaguar used the wrong zinc content in the steel bracing under the car. The bracing is rusting and crumbling. Jaguar issued revised parts. When you complain to a dealer, Jaguar has told them to inform you that the rust is only cosmetic and don't worry about it. Sticker price on the car was over $100k.
You said something that I've been saying for years (decades?) - everyone screws up. The way you tell the good vendors from the bad is how they handle the aftermath.
I really like your content because you try to be unbiased and one clearly can feel this. Plus you stated in the beginning that if others feel you are too biased we should tell you. Much props on you for this. Plus it makes your content so good because you don‘t bash in a meaningless way. You just highlight real flaws and actually help or provide the possibility to Apple to become better. Actually they should watch your videos on a regular basis for them to benchmark themselves and sort the crap out.
A note from a strictly non-US perspective.: most Service Providers do not want this: If you take the faulty device back to them within your lease term, they simply swap it, copy your data if they can, return the device to the distributor and call it a day. They do not really interested in spending money on training technicians or contract a repair shop. Why is it relevant? Because in many cases, like mobile phones, the device is not actually yours while your lease term runs. So it begs the question: are you entitled to RTR in this particular case?
What is needed here is "Project Veritas". Undercover agents or whistleblowers, best bet would be a whistleblower. Another point i would like to make is you were right on the money when you said "investors ", I believe if there was no such thing as stock market, there would be more honesty in everything, products would be better quality, consumers would be happy as the product will last nearly a lifetime, and households would have more money to save or just live a better life, frustrations would a lot less, and life would be fair. As it stands, because of stock markets, we the people are always paying through the nose, get frustrated, bloodpressure rises, heart attacks and strokes abound, and the bloody investors rake it in on our blood sweat and tears!
Dell also has a flex gate problem with their laptops. They insist that when your laptop starts ripping itself apart when you open up the screen it's not a design failure. It's happening for multiple laptop models over numerous years.
Once you start thinking like this guy, there is no closing eyes back. Imagine flaw by design, M1 with SSD shouldered, phones coming without chargers, expensive earpods rather than cheaper wired headphones, or use dongle hahah funk you Apple
This is what happens when big companies are run by bean counters who believe in the bullshit paradigm that “a penny saved has the same value as a dollar of sales”.
What you don't understand is that every single large corporation is run this way. I don't care if they make electronics, cars, industrial equipment, or textile products. They have actuaries which run the math on the cost of a recall vs lost future sales and brand reputation damage. If the consumer ends up on the short end of the stick the consumer ends up on the short of the end of the stick. If you don't come back to purchase more products you're already factored into the calculation.
I once worked at a small 4-person workshop, and without going into too much unnecessary technical details, it took me about an hour to make a "product" which sold for $300. Then one day boss tells me, we're spending too much on "part A" (at $1,30 per "product"), we're swapping it with "part B" (at $0,25 per "product") After a few days of that I tell boss: "Part B" isn't working out, it now takes me an hour and 10 minutes to make one "product" and the quality is noticibly inferior. Can't we just call the client and say the "product" is now $301?" Boss tells me to STFU and just work harder. Few weeks later and the client calls boss and complains about the quality. Boss yells at me to "git moar gud at making "product" Suffice to say that shop went out of buisness. In part because that's just bad buisness, but mosty because it was a small 4-person operation, and not a multi-billion dollar tax-exempt corporation with an army of loyal simps.
@@PrototypeSpaceMonkey this is where you failed to step up and be the process engineer your company needed. Even if that's not your effing job it's a four man shop you're the one doing the production you're the one that knows what needs to happen. Any idiot is capable of sitting down and putting together a time study and presenting it. When you go to an owner or management and you don't have anything with real data of course they're going to tell you to get lost. You went to your boss with feelings, not real data.
I am one of the unlucky ones with a 2017 MacBook Pro with this issue. I’m based in South Africa and have exhausted every angle from calling apple to approaching the local distributor... it’s got me nowhere. Even signed a petition that’s done the rounds on this. As a designer I love using apple but this is very unethical and I am seriously considering my options on my next purchase. My anger has been useless because I don’t have any way to communicate it to the right people. So thank you for this video. Apple I hope you see this. I hope that Steve Jobs is turning in his grave. This is how you start to erode the trust of your customers, good job!!!
I will be very interested to see how in particular laptop manufacturers will change their designs - if at all - in response to the FTC and right to repair movement (and, hopefully, ongoing legistlation)
the amount of times i have lost a job by saying we are treating the customer wrong and exploiting them is absurd. I feel bad for the employees just as much who have to lie in order to keep their job out of necessity :(
Here is the thing, often times on the internet, when people have fair complaints about Apple, it's often used to insult the products and the users. So when a real criticism comes for the company, people get defensive. Cause they are trained to. Cause the internet is a place where people hate on each other constantly.
People like Louis is what gives me hope for humanity just a glimmer but still hope. I remember Louis saying that the difference in Apple customers is that they blame themselves when Apple products fail. I had an HP laptop with beats speakers back in the day and it came apart because it opened and closed and HP refused to fix it guess what I haven't purchased an HP again. Acura didn't stand behind their product with a common engine issue when I was 8 miles past the extended warranty I won't be purchasing a Honda/Acura anytime soon. I am much more aware of things in the mobile space and like Louis said what scares me is when Apple does these shady business practices they tend to be followed by the rest of the industry because Apple does it so it must be ok. What scares me even more are the tech influencers I remember a prominent tech TH-camr complaining about the notch on another phone saying it was too big and it looked ugly fast forward present day and Apple with this upcoming generation will be the only phone that has a notch that size and they won't say a thing. LG and other phone carriers have gone out of business in part because of these influencers.
I parted with Apple when iTunes was bundled with QuickTime. I owned an apple product after that however. That was a plastic bag with an apple logo on it that I used for storing some stuff.
They never stopped as far as I know, they just stopped asking you to install it and just did it. That and there was some other app too.... I forget it's name, but it was apparent any time you looked in task manager or program files
I agree with everything here. I used to work for Apple in a call center and the moment I went to complain about “best practices” I was sacked from the company.
This toxic culture of Moderators abusing their power is insidious and pervasive. There is no accountability for these people abusing their power. Reddit, Discord, Twitch, etc. All these platforms have this widespread abuse of mod power and it needs to stop. Either mod people who are actually qualified or don’t mod anyone in my opinion. Abuse of power and censorship is worse than chaotic forums in my honest view.
@@GiantMushrooms The company is doing its job. To make profits for owners. Its up to the consumer to not buy a bad product. This whole trend of trying to delete personally accountability from existence is getting out of hand.
I have no problem telling people who ask me for advice before buying tech items to avoid apple. All I have to do is tell them the truth. They sell products that cost much more than other companies but are slower/less expandable/badly designed/not supported. Sometimes they still decide to buy apple. You can lead a person to logic but you can't make them think.
"I just prefer the machine cause I like the operating system" *gets flashbacks to a Louis Rossmann comment from 7 years ago where he talks about how he loves Gentoo and hates Ubuntu* Dang if only i can put Gentoo on a macbook
The greed of the big companies and the uber-rich sickens me. I've stated on Facebook that if those at the top could actually have tax rates and business practices that weren't horribly unfair, they could STILL make huge profits and keep their 1% status. I'll never understand the idea of uncontrolled greed. "Sir, if we charge $800 for a repair that costs us $200 and don't offer customer support for certain models, we'll save 40 million this fiscal year!" "How much would we save if we only charged $300 for the $200 repair and cover the certain models and fix the problem?" Said no CEO ever...
I love that you shit on Apple. To emphasize I have enough common sense to know it isn't intentional as regardless of brand you would raise concerns and awareness on an issue. If it weren't repairable by a consumer. Been subbed to your channel for about two weeks now and have watched closed to every new video you put out. Love it
Kilted Tim is easily one of the WORST cases of a mindless corporate shill that I've ever seen on the internet. His responses in Jessa's videos are astoundingly dishonest.
The tyranny of KiltedTim
Listening to him I can't even imagine he has a real tech background; he reminds me of the talking heads companies send out to promote a product off an infomercial script.
@@wwiiinplastic4712 There are too few of a few good men.
What has to change is to use Apple forums, mate. Don't push it, that's not the place to do that.
@@rossmanngroup I suspect it’s even a bit worse than you think. Whenever Apple adds an extended warranty program, it is only because they managed to convince a vendor that the problem was their fault. Never mind that this may or may not be the vendor’s fault, but Apple simply leverages their enormous buying power over the vendor to get them to foot some or all of the cost of the program. Then Apple figures out how many Macs they can actually fix with the money their vendor is paying, then design the program to cover only that many, no matter how many are actually affected. This way Apple pays nothing but can say “Look how much we care about our customers!” Now, I have no proof this is what actually happens, but it is the only thing that makes sense of many of the extended warranty programs they actually implement. There was an NVIDIA replacement program around 2008, where Apple provided their dealers with a software tool to determine which Macs qualified for the program, supposedly checking serial numbers of the Mac, the GPU, etc. after testing to see if it was bad. Out of the many I tested, all with the same symptoms and in the same manufacture date range, fewer than half qualified for the program. Ridiculous.
🤔 If Apple was committed to reducing waste and going green, wouldn't they commonize components and designs then support right to repair to reduce total landfill waste???
Greenwashing. Green is BS.
EDIT: To be clear: coming up with clean recycling initiatives & green energy that is sustainable is a good thing. We need more of that. I support that.
When I say green is BS, I mean these companies that do everything BUT be green but post that they reduced carbon emissions at their office by 10% or something. Screw all that. Virtue signalling garbage to keep regulators away & to make people feel warm & fuzzy inside about rampant consumerism. I do not mean that being green/recycling/clean energy in and of itself is BS. However, when a company goes out of their way to keep people from getting repairs done but then says they are sustainable/green, that's greenwashing through & through.
Hahahahahahahahahahaha!
@@rossmanngroup Grass is green and is often recycled by bovines, some of which are males. And most of "green" claims by company are just recycled grass by male bovines.
right! Like wtf.
they're as committed to going green as nike is committed to not using slave labour.
Being able to build and fix desktop PCs was such a valuable experience when I came of age in the 1990s. Today’s youth deserve to do the same with phones, tablets and notebooks.
And gaming consoles.
*coughcough*PS4*coughcough*
oh hey, another YT legend.
Seeing Tay Zonday talking about Right to Repair is awesome!
Chocolate rain guy into fixing computers? I am pleased
This is correct but these companies don't like it when that happens for some reason. Being able to assemble your own PC and run a linux OS in it is something.
Exactly. My brother in law is a successful business guy, and he's always said that about companies he works with. "I don't judge companies by their successes, I judge them by how they deal with their F-Ups."
This problem with Apple products goes back to the beginning. Wozniak favored open hardware design, with many expansion slots and published schematics. This can be seen in the Apple II. Jobs favored a locked-down design. The original Macintosh had almost no expansion slots, and even needed a special screwdriver to open the case.
Wozniak > Jobs > Cook
@@gerald8573 Yeah because Cook kinda took Jobs locked down design idea's to their present states.
Jobs was a visionary. He could see how this could be leveraged to generate huge profits. And he was right.
@@Real28 but does it suck ass? Yeah. Revolutionary? No
@@Real28 That's not being a visionary you moron, that's being a opportunistic asshole.
Give up Louis, as an ex Apple store manager when I asked the senior management why do we screw our customers?
They didnt even think about it and just replied to me "because we can."
You cant fix cancer corporate culture from the ground, it all comes directly from the top.
Louis, I often think that if you hadn't become a repair man you'd become one hell of a lawyer
he could never be a lawyer, because he has ethics.
11:08 this hit home, this was how i felt working my last job at a bank as a customer service rep. The pile of bullshit lies comes all the way down the chain of command and you feel bad when you're trying to help a customer out but the higher ups are stuck on how can we get more business and money out of this customer instead.
A wise man once said, Evil triumphs when good men do nothing.
I find that statement to be false. Good men are identified by their actions, if one does nothing in the face of evil they're simply a common man.
@@finaloblivion799 Even better.
Apple is very open minded. They make many of their products in China.
China has a policy of forced organ harvesting. That is OK with Apple.
Louis "I fight for the users" Rossmann
Was that an unintentional Tron reference? *XD*
@@DJdoppIer intentional
Please “ don’t start that” here.
To the games, program!
@@jack.h99 _Nice._
"take my license, shit on it and then eat it right in front of me"
fuckin' gold lol
"I eat pieces of shit like you for breakfast." -Shooter McGavin
"You eat pieces of shit for breakfast?" -Happy Gilmore
@@SergeantExtreme ------ (dejected) No!
Makes it hard for the customer to maintain eye contact. Pro-tier move.
I personally own a 2016 15" MBP and had the fluxgate issue. When it happened I went down the this rabbit hole deep. I reached out to customer service to get answers to this illogical policy. Phone, nada...Twitter...nada. To my surprise I got lucky with chat. The guy I spoke with in chat was actually super undetstanding and facilitated the repair at no charge to me. However, this far from excuses the issues you discuss in the video. I should not have to hope I get luck and get a nice customer service rep. I only post this for others that are in the situation I was in, in hopes they can get lucky. I am so glad you are shining a light (no pun intended) on this issue!
I use Apple devices for my work but I hate the company with a passion for their right to repair BS.
Same, I don't like this bs.
Good luck trying to replace a shouldered SSD on M1 once they are worn the computer is gone it's like disposable computer
@@AliKhan-pb7ny soldered
@@dotmiracle yes but you do get the point of not being able to replace the thing easily or just pop it out once gone bad.
@Nahid Islam I am using a basic windows laptop which had an HDD and after 7 years it was almost slow af, replaced it with SSD and bam it runs like a dream, all I am saying is if there were no replaceable parts it would have ended in a landmine more e waste. Now it can go on for another 5 years, we can slow the cycle, apple on the other hand appears to be accelerating this in laptops, while their phones are slowing it because of more updates if only you can replace the battery. Think of it.
“So this is most likely from the future, or as some of you may call it, Australia”
Lol, it’s Paul Daniels.
Sauce for pfp?
Ahhh yes, I actually live in the future. It's pretty swell here Downunder & knowing things before everyone else...
😂🤣😂🤣😂🤣
Nah its not Paul, it's my friend Peter. He also repairs crapples.
As a DIYer, it is hard to consider buying the brand new flagship phone when you know that a repair will cost me a chunk of its value. Its got to the point that I feel guilty buying anything new because I know many products are going to be the same way, not just a phone.
Why do you need flagship phones?
@@ironoverheat465 exactly lol. my phone from 5 years ago is literally identically to a brand new one I just got a month ago in terms of NOTICEABLE PERFORMANCE. the specs on the new one are better, but at what point does that have any functionality? wtf are people using their phones for where they need some crazy fast CPU.
@@chrishayes5755 conference calls, light video editing, office multitasking,... I could probably go on. And as we all know, Android is a power hungry piece of crap, so there's no way you're doing anything past light browsing without at east 8 gigs of RAM.
@@pvshka I do everything I need on a 3GB smartphone including using Tasker to automate my stuff. It does eat the battery though.
@@ironoverheat465 Why do people need sports cars?
Overpaying for products that are flawed is called "Buying Apple products".
Essentially lol
flawed by design.
Not sure if you get it or not, but it will soon be about "Buying any modern products" in the near future.
It's called "Think Different" 🙃
Actually I see it happening in the car industry for quite some time now. You basically buy the same engine, chassis and drivetrain, but pay up to 100% markup because of a simple badge :(
"Apple going Green", Apple is definitely going green in the future when upcoming EU laws force it to create products that are fixable by 3rd party businesses. But it certainly doesnt have its own incentive to do so.
Feels sad thinking back how much I adored Apple and their products, and now they treat their customers really bad, and the deleting of helpful posts in their support forum is disgusting.
FYI, since it's clearly and provably a manufacturer defect, under UK law you are covered for 6 years by the SELLER for repairs or to be "made good" on the sale.
It takes a bit of a fight, but in this case, you'd win and be able to make apple or the people that sold you the laptop, either repair or give you a proportional refund.
"Why does it have to be this way?" - Old fashioned greed, plain and simple. Maximized profit uber alles.
You said it.
I could like but i want to grant someone else the 69th like
@@денисбаженов-щ1б yep, I remember hearing that some workers are paid five bucks for every $1100 phone they build. Hardly seems fair, especially considering a lot of these workers go 18 hours a day, and basically work for less than minimum wage.
I am commenting and urge everybody to do the same so this has a better reach. This guy has some real courage and set of ethics rare to find these days. Support him :) louis let us know if something else needs to be done to share this.
Comment
You need replies to stay relevant to the al go beat. heres one. Interesting and wholesome.
Protect this asset
@@nobodynoone2500 Here's another one
And another one.
This is why I quit doing tech support for them because literally when you tell the customer that they are screwed it's literally your fault if the customer hangs up being mad. They just say you should have said it in a different way.
Sadly, the only speech they understand is going for a lawsuit.
And if Rossman here was as serious as his demeanor constantly implies, he'd be doing the real work of explaining to everyone exactly what they can do about this, rather than just bitching.
@@katiefincher2433 he has I guess you just missed it.
Pretty sure I can talk about this because the problem was known , and the fix public. I used to work for HP, and they had a problem in one of their InkJet printer products, caused by a faulty part from a supplier that affect MILLIONS of shipped units. HP put an engineering Tiger Team on it, and shipped a kit FREE OF CHARGE that fixed the issue (granted this was user applicable and did not require skilled repair.) Expense to the company, but much greater gains in customer satisfaction and reducing repair complaints. It was heralded as a huge success all around.
You are totally right on this topic, tech manufacturers need to get back to the concept of demonstrating they actually care about the product they produce, and showing customers they stand behind it.
Apple Users are like battered wives who defend their abusive husbands.
Cult followers and their leader, but generally agree.
Wow i love this comment. Your wallet gets beaten up but its ok ama zombie take my money apple.
100% agree. I'm an apple user but in my opinion a lot of apple's policies and decision are just plain terrible. However the standard apple fan boi, takes that criticism like i'm defaming their god or something.
Isn't that Stockholm syndrome?
I dont care iphones still run smooth as fuck even the old ass ones like the iphone 7
My friend used to tell me how much better Apple was than any other company because of the tight grip that Apple has into products that you purchase. After I broke him of that he finally decided that Apple is a lying deceitful company. Apple does this so that they have control over your whole experience instead of letting you experience it the way that you want to.
I like how we've stopped calling apple computers PCs, they aren't personal anymore, you don't own your hardware.
Why buy apple
@@chriswright8074 Brain damage? That or a hard requirement from a job or job-related software.
@@chriswright8074 and everyone copies apple.
When I started in my new job about 5 months ago selling car/marine lights, there was a plethora of angry and upset customers. People who wouldn't get a reply etc.
I told my boss the 2nd day at work "I'm not going to work for a company that acts like a crook, and if we don't want to treat the customers with respect, I can't work here."
Now we don't have that issue anymore. Customers gets replies (positive or negative), we clear up mistakes, send out new parts for broken stuff, and I treat the customer how I would liked to be treated. My boss never wanted the situation to be like it was, it just slipped and slipped and slipped.. Now I came along and had the will and energy to fix it, and it's fixed.
My friend's MBP has this issue. They denied service because the display cover glass has a scratch and they are saying that its a crack and it might break the display. The problem of fusing shit together and making it impossible to repair
They make a good product, but it's sadly disposable
@@houghwhite411 no point if the product doesn't last long enough
I don't understand. Isn't the whole display assembly replaced in order to fix this issue?
@@obsessedcultist3012 Yes but that's the shitty reason that they gave him
Louis, you not only shed light on the problems in your line of work, but you are also shedding light on the major problems of our times.
You spark debate by raising questions that need to be answered. Questions that have been avoided for decades.
Don't worry, Apple is just going through the first of 7 stages of grief, Denial
What happens when they get to anger?
There are only 5 stages of grief
No they're just an evil corp just suppressing bad talk. They are not mourning anything.
Don't hold your breath waiting them to move to second....
@@jamesduncan6729 there's 3 stages of denial for Apple
I realized that Apple treats their customers like crap back in the 80's, long before they sold any products with a name that begins with the letter "i". I bought an Apple //c with a matching monitor, monitor stand, and printer. In less than 2 years time it was impossible to get any software, peripherals, or printer ribbon cartridges. I was told that instead of supporting my existing machine (which still worked perfectly), they recommended that I buy a brand new computer system, monitor and printer. (Because the existing monitor and printer will not work with any future Apple product.) I was told this simple "fix" would solve all my problems. In fact, it did! I purchased a PC and have had no problem getting support, hardware, or software ever since. When the 'i" products came out, I avoided them like the plague.
(On the other hand, considering how people react to an ACTUAL plague, perhaps we ought to retire that old saying.)
Louis: Makes a valid criticism of Apple.
Apple fans: Guess what Louis just said about our Mothers!
I'd never heard of this. Absolutely astounding. More people should speak out about this. This is so wrong!
Why hasn’t some opportunistic Law Firm started a class action on this issue?
I stand by you Louis, you're doing very respectable work and are standing up for the consumer. Love your work.
Louis, I feel you say these things without realizing the full extent of the troubles we have in our DOJ. These big tech companies have no one looking down on them.
He is aware. He is doing what he can to educate people on how they are getting fucked, so that the many might stop accepting it.
I dunno what you're talking about. Diamond Joe and the little guys won in 2020 and everyone in government is now a good guy looking out for me and you
So much truth in this. I have got to the point where if Wal-mart can not bag something I tell them to call a manager. I then tell the manager I expect them to escort me out past the door security because I will not be treated like a criminal. I tell them they must treat me as a valued customer and not a criminal. They either need to come up with a different way to do security checks or have bigger bags. Anything not in a bag will make them stop you by their own policy. I take and reverse it, make the manager escort me to the front door. Not one manager has refused since I started doing this. They will push what you are willing to accept. They want to take away consumer power.... we can not allow this
Everything about Apple makes sense when you realize that they're a fashion company, not a technology company.
HE IS THE MESSIAH
Which is why I don't spend much on cell phones. After 2-3 years, they're junk. Hard to justify throwing out $1k phone when a $400 phone completes the objective...
spot on. their business model of selling you the "lifestyle" has worked wonders for them.
correct: we can continually sell people their identities
Yes, people do get defensive when you criticize a product that they've spent a good deal of money on. They refuse they made a poor purchase; which would at length, to them, be calling them stupid.
As someone who did phone support for Apple's mobile devices in 2013, I doubt there's more than .01% that watch anything like your content Louis. It's been a long time, but the biggest thing they were hiring for was people who were good with people. They couldn't have cared less if you barely knew how to move a mouse. There were very few of us that actually understood anything about the kind of tech we were working on beyond what was in the support articles. I very much doubt anyone working on the phones (and probably most of the ones working in the stores, since that's mostly a shipping Depot) have any idea about the assembly. Hell, most of them probably don't even know the words "flexgate."
They're not hiring support staff that understand tech, and they're not paying enough for any of them to give a shit.
EDIT: I have no idea about the mods on the forums. Completely different people than what I have experience with.
A few years ago my 2013 retina MBP seemed to have it’s screen coating coming off despite only ever cleaning it gently with a slightly damp 100% cotton or microfiber cloth. I did some searching and found a blog post with a link to Apple’s recall page.
When I called Apple about it they said that they weren’t aware of that recall program. I had to physically go into the Apple store and show them on their own site online, in person. They finally told me that it was indeed eligible for the recall program.
A few days later I came to pick up my laptop and they tried to invoice me for $500+ for the screen repair. I LOL’d and told them no, it’s a recall repair. No worries though, I’ve worked in similar crazy environments and sometimes there’s some miscommunication.
It never felt quite right though. Like, the computer just didn’t for lack of a better word didn’t “feel” the same. A month or so later I was going through and checking out some of my hardware specs and see 8 gigs of memory. I had 16 before, WTF?
APPARENTLY WHILE FIXING MY SCREEN “SOMETHING” HAPPENED AND THEY HAD TO REPLACE MY ENTIRE LOGIC BOARD AS WELL BUT USED ONE WITH HALF THE MEMORY.
...but they’re worried about people like Louie giving me, the customer, subpar service 🙄
the FTC needs to introduce crippling penalties with R2R legislation for companies that hide 3rd party repair.
Its the voices like you that are "MF"ing them and making them look bad...they can't shut you up...as they tend to do in totalitarian systems..
You are winning..and making a huge difference my friend!!!! God bless you!!!
It's definitely sad when companies become *SO* huge, all they care about is keeping profits as high as they can, and taking LOSSES in order to improve... nope, out of the question.
Thanks again for helping to expose this, Louis.
What incentive do they have to improve when their brain dead fanbase overpays for hardware that costs 75% less on the PC platform? No seriously, look at the amount of RAM, Processor Clock Speed, and Hard Drives offered on your average Mac; and then compare the price to PCs with similar stats. It's mind blowing that they have so much as even one customer let alone millions! So with that being said, Apple is simply treating their customers like they're *as stupid as they actually are.* In other words, it's 100% appropriate.
@@SergeantExtreme Yep the mac pro 5,1 NVIDIA metal drivers debacle.
@@SergeantExtreme "BuT aPpLe DeViCeS aRe So OpTiMiZeD, tHeY pErFoRm LiKe A mUcH bEtTeR sPecCeD pC!"
Well, if that's true, that's actually quite a neat trick, getting high-end performance out of mid-range hardware, BUT THEY STILL CHARGE HIGH-END HARDWARE PRICES! So what's the point then?
That's like saying: "I don't need Radio/Infotainment, A/C, cruise control, parking sensors/backup camera, remote keys, central locks, wiper automatic, automatic lighting, etc. in my car" and then paying the same price for a car without these features, as you would've had to pay for one *with* all these features. If you don't get the thing cheaper without 'unnecessary' features (or with lower spec hardware), THEN WHERE'S THE POINT IN OMITTING THEM?!!
It obviously makes no sense for YOU, the customer! But still there's people buying brand new Dacia - a 30+ years old car with modern styling in terms of features - for at least ten times the price of a similarly equipped old car, because "it gets from A to B" (so does old car). 🤷♂️
Just like there's people who knowingly & willingly pay high-end prices for Apple's mid-range hardware, cuz optimization is a nifty trick. Sure, it would make sense if Apple was more expensive than equal spec, but *cheaper than equal performance* on PC, but it isn't! It's the *same price* or even *more expensive* than equal performance!
Some people just have trouble with logic... 💁♂️
"Think Different" 🙃
I am by no means qualified to this such degree to be repairing devices, but my first experience in fixing a big old CRT television sparked my interest in tinkering with the electronics I own and learning how to repair my own devices given I have the capability and proper equipment to be attempting it. Here's to hoping that with enough effort I could find myself hired into a similar field, it's honestly one of my biggest interests job wise and a general passion to have the opportunity to be messing about with systems I own despite companies despising the idea of their consumers being adept enough to repair their own things without needing to shell out almost the same price to get the device "repaired" and can't handle accepting that some users are more capable and intelligent enough to not need to spend upwards of 700 dollars to replace an apple system such as an Iphone
Seeing Louis get mad at Apple gave me some serious nostalgia I don't think he's done this in a while hahah
Around 2015 I worked for small tech company that was all-in with Apple even though they could achieve the same results with Linux and standard laptops. They had issues with hardware (disks, keyboards), but so did my other employer that had a deal with Dell (I recall mostly bluescreens 4x/day). The major difference was that an employee technician could handle many of the issues with Dell PC's and Laptops, while MacBooks had to be replaced (whole machine).
Apple focused on the brand - so no matter how poorly they handle customers, they will get away with it.
I stopped buying apple products in 2014. Didn't stop their company. The whole "vote with your wallet" is flawed when the competition isn't much better.
Voting with your wallet is a myth. 99.99% of people dont make informed buying decisions or dont care, and every company does the exact same shit.
buy a fairphone
People did vote with their wallet tbf. Unfortunately people do like Apple products so....
By the time people realized the truth and they started voting with their wallets, it was too late. Other companies saw what Apple could get away with and copied them as Louis mentioned at the end of the video.
Further, "vote with your wallet" shouldn't be your only recourse in cases of fraud or liability.
Nor "take them to court", where the outcome is directly tied to how much is spent regardless of the merits of the case.
It could be that increased regulation is a band-aid approach to a corrupt justice system, but until there is viable reform, this is the hand you've been dealt.
I have this issue with my Jaguar F-Type. Jaguar used the wrong zinc content in the steel bracing under the car. The bracing is rusting and crumbling. Jaguar issued revised parts. When you complain to a dealer, Jaguar has told them to inform you that the rust is only cosmetic and don't worry about it. Sticker price on the car was over $100k.
Apple fails totally at "You shall love your neighbor as yourself" and at "dont covet neighbouras possesion"
You said something that I've been saying for years (decades?) - everyone screws up. The way you tell the good vendors from the bad is how they handle the aftermath.
Just when I thought "surely enough time has passed to buy another Apple product"
lol nope! Apple hasn't learned a thing.
They choose to ignore it chief.
I really like your content because you try to be unbiased and one clearly can feel this. Plus you stated in the beginning that if others feel you are too biased we should tell you. Much props on you for this. Plus it makes your content so good because you don‘t bash in a meaningless way. You just highlight real flaws and actually help or provide the possibility to Apple to become better. Actually they should watch your videos on a regular basis for them to benchmark themselves and sort the crap out.
Tell it how it is, Louis!
Louis you are brilliant, thank you for sticking through the long fight and speaking the truth.
No such thing as a 'tendency' to treat the customer like shit...it's company policy
A note from a strictly non-US perspective.: most Service Providers do not want this: If you take the faulty device back to them within your lease term, they simply swap it, copy your data if they can, return the device to the distributor and call it a day. They do not really interested in spending money on training technicians or contract a repair shop. Why is it relevant? Because in many cases, like mobile phones, the device is not actually yours while your lease term runs. So it begs the question: are you entitled to RTR in this particular case?
Louis, you are really getting good at staying on message. Top-Notch.
What is needed here is "Project Veritas".
Undercover agents or whistleblowers, best bet would be a whistleblower.
Another point i would like to make is you were right on the money when you said "investors ", I believe if there was no such thing as stock market, there would be more honesty in everything, products would be better quality, consumers would be happy as the product will last nearly a lifetime, and households would have more money to save or just live a better life, frustrations would a lot less, and life would be fair.
As it stands, because of stock markets, we the people are always paying through the nose, get frustrated, bloodpressure rises, heart attacks and strokes abound, and the bloody investors rake it in on our blood sweat and tears!
The internet never forgets.
The internet never forgives.
Dell also has a flex gate problem with their laptops. They insist that when your laptop starts ripping itself apart when you open up the screen it's not a design failure. It's happening for multiple laptop models over numerous years.
Once you start thinking like this guy, there is no closing eyes back. Imagine flaw by design, M1 with SSD shouldered, phones coming without chargers, expensive earpods rather than cheaper wired headphones, or use dongle hahah funk you Apple
It is a systemic issue Louis. Look at the verticals in any industry, soon even product switching won't even matter. Thx for spreading the word.
This is what happens when big companies are run by bean counters who believe in the bullshit paradigm that “a penny saved has the same value as a dollar of sales”.
Never heard someone say that, but a dollar saved is a dollar earned...
@@At0micMeltd0wn Not if you save it by making a shitty product.
What you don't understand is that every single large corporation is run this way. I don't care if they make electronics, cars, industrial equipment, or textile products.
They have actuaries which run the math on the cost of a recall vs lost future sales and brand reputation damage.
If the consumer ends up on the short end of the stick the consumer ends up on the short of the end of the stick. If you don't come back to purchase more products you're already factored into the calculation.
I once worked at a small 4-person workshop, and without going into too much unnecessary technical details, it took me about an hour to make a "product" which sold for $300. Then one day boss tells me, we're spending too much on "part A" (at $1,30 per "product"), we're swapping it with "part B" (at $0,25 per "product") After a few days of that I tell boss: "Part B" isn't working out, it now takes me an hour and 10 minutes to make one "product" and the quality is noticibly inferior. Can't we just call the client and say the "product" is now $301?" Boss tells me to STFU and just work harder. Few weeks later and the client calls boss and complains about the quality. Boss yells at me to "git moar gud at making "product" Suffice to say that shop went out of buisness. In part because that's just bad buisness, but mosty because it was a small 4-person operation, and not a multi-billion dollar tax-exempt corporation with an army of loyal simps.
@@PrototypeSpaceMonkey this is where you failed to step up and be the process engineer your company needed. Even if that's not your effing job it's a four man shop you're the one doing the production you're the one that knows what needs to happen.
Any idiot is capable of sitting down and putting together a time study and presenting it.
When you go to an owner or management and you don't have anything with real data of course they're going to tell you to get lost. You went to your boss with feelings, not real data.
I am one of the unlucky ones with a 2017 MacBook Pro with this issue. I’m based in South Africa and have exhausted every angle from calling apple to approaching the local distributor... it’s got me nowhere. Even signed a petition that’s done the rounds on this. As a designer I love using apple but this is very unethical and I am seriously considering my options on my next purchase. My anger has been useless because I don’t have any way to communicate it to the right people. So thank you for this video. Apple I hope you see this. I hope that Steve Jobs is turning in his grave. This is how you start to erode the trust of your customers, good job!!!
The ironic thing is that I found This channel a couple years ago while looking for Mac book reviews 😅😅
that ain't ironic, it's the algorithm working correctly lol u found the info u needed to hear :)
Thank you Louis. Please never stop doing what you do.
I will be very interested to see how in particular laptop manufacturers will change their designs - if at all - in response to the FTC and right to repair movement (and, hopefully, ongoing legistlation)
I did learn something Louis! Thank you. I hope this gets more reach and shares. 🤞🏾 More power to right to repair.
12:09 is pretty much how cable companies deals with complaints in South Park
Thanks for the documentation. I think this is amazing and poised to go viral. Reccommended and shared to me by a friend. Thank you!
Still rock my old 2010 MacBook Pro and I can put a cd in it
the amount of times i have lost a job by saying we are treating the customer wrong and exploiting them is absurd. I feel bad for the employees just as much who have to lie in order to keep their job out of necessity :(
This has been an issue for a long time. I recall getting this exact sort of angle dependent backlight on a G3 iBook in the early 2000s
Here is the thing, often times on the internet, when people have fair complaints about Apple, it's often used to insult the products and the users.
So when a real criticism comes for the company, people get defensive. Cause they are trained to. Cause the internet is a place where people hate on each other constantly.
@ 0:05, "Apple tends to treat their customers like 💩"...Old news...tell us something we don't know
if only everyone did know
@@outseeker Apple likes it like that.
People like Louis is what gives me hope for humanity just a glimmer but still hope. I remember Louis saying that the difference in Apple customers is that they blame themselves when Apple products fail. I had an HP laptop with beats speakers back in the day and it came apart because it opened and closed and HP refused to fix it guess what I haven't purchased an HP again. Acura didn't stand behind their product with a common engine issue when I was 8 miles past the extended warranty I won't be purchasing a Honda/Acura anytime soon. I am much more aware of things in the mobile space and like Louis said what scares me is when Apple does these shady business practices they tend to be followed by the rest of the industry because Apple does it so it must be ok.
What scares me even more are the tech influencers I remember a prominent tech TH-camr complaining about the notch on another phone saying it was too big and it looked ugly fast forward present day and Apple with this upcoming generation will be the only phone that has a notch that size and they won't say a thing. LG and other phone carriers have gone out of business in part because of these influencers.
I parted with Apple when iTunes was bundled with QuickTime. I owned an apple product after that however. That was a plastic bag with an apple logo on it that I used for storing some stuff.
They never stopped as far as I know, they just stopped asking you to install it and just did it. That and there was some other app too.... I forget it's name, but it was apparent any time you looked in task manager or program files
The truth HAS GOT to be told. Thank you Louis!
one of many reasons since i havent bought an apple product since the original 3rd gen ipod back in the 00s
I like the "new" Louise way more than the "old" one. Having a cause seems to suits you more than that contagious frustration. Keep up good work! :)
Tron's real name is Luis Rossmann. How do I know this? Who else fights for the users?
I agree with everything here. I used to work for Apple in a call center and the moment I went to complain about “best practices” I was sacked from the company.
It's always like this when a company has a monopoly.
This toxic culture of Moderators abusing their power is insidious and pervasive. There is no accountability for these people abusing their power. Reddit, Discord, Twitch, etc. All these platforms have this widespread abuse of mod power and it needs to stop. Either mod people who are actually qualified or don’t mod anyone in my opinion. Abuse of power and censorship is worse than chaotic forums in my honest view.
It’s more a human problem, not so much the company. Just how you said, it’s cuz people refuse to band to together and just stay quiet
@@GiantMushrooms and the company is made out of people.
@@GiantMushrooms The company is doing its job. To make profits for owners. Its up to the consumer to not buy a bad product. This whole trend of trying to delete personally accountability from existence is getting out of hand.
I have no problem telling people who ask me for advice before buying tech items to avoid apple. All I have to do is tell them the truth. They sell products that cost much more than other companies but are slower/less expandable/badly designed/not supported. Sometimes they still decide to buy apple. You can lead a person to logic but you can't make them think.
Louis on Pedro: They hated him for he spoke the truth.
Apple forums: And I took that personally.
Commenting for the algorithm because you're right - more people need to know and this has to change.
Never hold a mirror to a cult follower. They just dig their heels in rather than face the shame.
I hate people who take things personally, criticism is fair, take it or leave it.
"I just prefer the machine cause I like the operating system" *gets flashbacks to a Louis Rossmann comment from 7 years ago where he talks about how he loves Gentoo and hates Ubuntu*
Dang if only i can put Gentoo on a macbook
The greed of the big companies and the uber-rich sickens me. I've stated on Facebook that if those at the top could actually have tax rates and business practices that weren't horribly unfair, they could STILL make huge profits and keep their 1% status. I'll never understand the idea of uncontrolled greed.
"Sir, if we charge $800 for a repair that costs us $200 and don't offer customer support for certain models, we'll save 40 million this fiscal year!"
"How much would we save if we only charged $300 for the $200 repair and cover the certain models and fix the problem?"
Said no CEO ever...
There MUST be a dart board with Louis' face on it, full of holes, at Apple.
It's in the executive toilet that Tim Cook uses several times a day.
Most at APPL support him, but are stuck in their roles.
Finally tons of straight facts very little pauses great pacing awesome video
God I love it when Louis gets angry
I have never been screwed up by apple because .... I NEVER PURCHASE ANYTHING FROM THAT SHADY & GREEDY COMPANY !!!
When those with a lot of power over us hide the truth, it ia always right to shout it from the rooftops.
I love that you shit on Apple. To emphasize I have enough common sense to know it isn't intentional as regardless of brand you would raise concerns and awareness on an issue. If it weren't repairable by a consumer. Been subbed to your channel for about two weeks now and have watched closed to every new video you put out. Love it