I must have received appropriately marked mats. I’ve had no issues with my mats, and absolutely love my machine. I can totally understand how frustrating it is when customer service blames the user. I’m happy they’re addressing the problem, but I’m not cutting them any slack for not listening to their customers sooner. Thanks for your diligence Ken!
Hi Linda...great re. THE Pinch rollers on yours must have a good rubber feel...My Left roller is a Wax smoothe feel which Does shift the matt...feeding crooked or not at all...Totally Frustrating...Glad Ken did this uodate...I have only used mine 4x's with no way to go any further on usage...I have a new1 back up one as well & dare NOT OPEN IT!!..They also need the metal bar updated to a FRICTION Bar like all professional cutters I have for Signage...So that will be another thing I am going to address w/ Brother... Watch for my updated post once I get in contact with them. This is important for the crafters as well because our sign industry. This is what they do use it is definitely not a matt problem . It is only a matt problem when when the rollers cannot feed the mat and then the mat goes in crooked and ruins it
I've had the first Scan n Cut up to this one (3). Sure did have a mat problem. Called Brother mat problem fully fixed. Calibrated the machine from the very first day, as you should. It works lile magic. I have no issues of any sort, Im very happy and I use the machine practically daily, hours at time, doing all kinds of stuff. Take a beat, get a full tummy and try again my friend. Really appreciate all the time you spend. Hope you resolve the issue and can enjoy the toy as much as I and countless others are. Thanks again. Keep up the good work!
I have now decided to not buy this machine!!! It’s to much work!!! At the price for that machine I don’t want to deal with it. I’m really sad as i was very excited about this machine...the thought of not buying dies was exciting. Thank you for coming back and trying to get it to work.
Thanks for the video. I just received the sdx 125e for Christmas. I had a similar issue like you did when cutting out the gnomes. Apparently the paper was not be firmly adhered to the mat. In your video the left side can be seen not adhered. Resolution-. Chat group told me not to touch the adhesive part of the mat with my fingers and to replace the mats protective covering when done. Additionally, use a brayer to firmly attach the paper to the mat on a solid surface prior to loading into the machine. I hope that helps. I have been h as having beautiful results.
wow thankyou so much lads, i bought my sdx approx 4 months ago when i had cash, it started off really nice then it started to chew my mats about a week ago curling the top two edges even though i fed it in straight, this last week i have thrown 4 mats away about £100 worth :( thinking i was doing it all wrong, i have just been through my new mats that i stocked up on and 2 more of them fall into the dates you said, tomorrow i will be ringing brother, they havent got back in touch with me via email and Create&Craft dont seem to be of any help either, thankyou so much for the phone number, keep up the good work :) x
I love brother CS but I called regarding this issue just today and they talked me through cleaning the mat. I know how to clean the mat and wasn't rude to her, but I knew this wasn't the issue. I even told her that I had to use tape all the way around the edges and it's been useless than a dozen times and usually with slick vinyl on the sticky side of the mat. She told me to call back tomorrow if the cleaning didn't work and we would go from there.
Watched your vid & pannnicked! As a senior, any of this stuff means I go without something else. No screwing up! When I ordered cutting mats for my old, beat up CM350 I didn't check that they sent the correct mat (left them in box to keep them nice & safe. Oh sure.).Wrong mats, way past return & one is crimped in 2 places. Optimistically (holding breath though) I tested them. These dated issues are not supposed to work for the DX that they're designed for let alone the CM350. Not only did they BOTH work - they fixed my scanning accuracy problems. Whew. Try passing on your DX mats before they hit the trash, kids.
I must have bought a good DX. Works great. Had one issue with the mat not loading right and it turned out there was a piece of tape from my workbench that accidentally got stuck on the back and then on the mirror. I love my SDX225F.
Thank you for taking time to make this video. Hope this really does solve the problem. I bought my SDX125 on Amazon in November 2019. My mat has worked fine (about 2.5 months), until 2 days ago, suddenly the mat would not load. According to the algorithm, the mat that came with my machine was made in October of 2018. I guess I was lucky that the mat worked as long as it did. Fortunately, I have a new mat on hand and tried that. It seems to work fine. That mat was made January of 2019. I really love my SDX125 and hope the new mat continues to work.
d lb how is it working my wife is looking at brothers because we like the scan feature and that it doesnt have to be on line (no live internet) but are hesitating due to the mat problems
I have the original SNC and the SDX125 and they both are working like a charm. Actually the first SDX125 that I bought through Amazon arrived with an error loop stating that the feed roller was unlocked then that it was locked and wouldn’t even allow me to access the home screen to even start my project. So, it went back and the second one that I bought from Brother Canada, the day it was finally released here, works perfectly. My first Cricut Imagine was also a lemon and had to be replaced. So, there are bugs in all types of die cutting machines. I hope your issues get resolved. I must point out that I keep my machine set up in one place and don’t swing it around every time I use it. Of course, I am not trying to work around a camera set up for video purposes. 😉
lol true. But I think it's a bit silly that you MUST keep it in one place or else it won't work properly. It shouldn't be that way. But I am so glad yours works great. =D
To make your scan n cut mat sticky again, wipe it really well with a baby wipe and put the sheet back on while it dries. You can do that over and over again, I had 1 mat last me 4 years
i think the mats are really expensive especially as you can only feed in from 1 end of the mat unlike the cm series of mats that you can feed in from both ends, i have thrown away 4 mats this week so very expensive :(
Thank you for your honesty. I’m not convinced the Brother Scanncut is for me. I really love my Cricut maker and it’s very clear to me that this machine is NOT user friendly.
I had issues loading my mat they sent me a new mat still issues so i took my mschine back . My store sent me a brand new one in the box. Now i have double everything and no problem so far, thank you Brother you made it rught and i appreciate that!
At 40:51, where you were pressing the paper down onto the mat, you moved the mat too. I suspect that is why your cut was off a little bit. The pressing of the paper to the mat should be done before you position the mat to be scanned/cut.
I have been saving to buy this machine. I am not very computer savvy. Thank you for this demo, it was a great way to see if I can handle this machine or not. Everything you have been saying about it being a machine to quickly help us cut. Hope you can solve all these kinks in the machine. The DX may not be all that it’s cracked up to be. We shall see. Tfs, Crafty Hugs!
And here it is 2023 and I am having the same issues. New mat works great for the first few months, the pulls it in crooked. Only resolution is to push it in as it grabs it. usually still takes a few times to load. Why can't they fix this??????
Hi KK, I am getting ready to buy the Brother SDX 225… have these issues been fixed since you made this video? Or is there a better Brother machine I should be buying to avoid any of these problems? I was looking at the Cricut Maker but didn’t want the 9.99 charge monthly and not happy that you have to be connected to the internet to use the machine… please help me with this decision… thank you...
Thank you so much for this video. I bought the Scan N Cut SDX225 in February of 2019, and had no problem with my mats loading until last month. I was getting very upset with it. (I was starting to think I should have bought a Cricut). I bought a new mat instead, and it worked. I couldn’t figure out why my new 1 would load, but my other 2 would not load. 1 is Low tack and 1 is a Standard tack. They are both made in June 2018, and my newer one is made in Sept. 2018. I never knew what the dots at the bottom meant until your video. Thank you so much. I am wondering if they stopped loading because of an update. Love watching you guys.
Hopefully you still use this machine? Dumb late question but what Mat am I supposed to buy in this date and age for the Brother SDX85? I bought a used one on ebay without a mat. I bought a standard 12x12 mat from Walmart and it's not recognizable. On the bottom, It has 10 dots on the left and 12 dots on the right. I'm bummed out. Thank you in advance for any tips. The machine recently updated firmware to version 1.62. Great video.
I’ve had issues with the paper moving so cuts are off. The tackiness goes away too fast and the paper shifts a small fraction when it cuts. I now use painters masking tape on the sides of the paper to hold it down. Then i just block out the scanned in tape by shrinking the selection box inside the taped area. Brother tech support is terrible. 👿 I had a new mats that did not work - contacted them - response was “it must not be the correct mat for that machine” and closed the case number without asking for anymore information. They did not ask any information about the mat or ask for details.
I agree - their customer support is horrible. They actually lied to me! And their marketing, borders on deceptive. I went with Brother for a cutting machine because I was extremely happy with my Brother sewing machine and an embroidery machine. And the scanning feature was attractive. But, I don't use it as much as I should or wanted to, originally. Totally disappointed.
I don't know if this is ok but maymaymadeit here on TH-cam uses a zig pen and windex to redo the mat tack. It's simple and works well. Cheap too. $6 and she has a tutorial. She's also got some easy fixes for loading issues. I just bought the dx125 because of her showing how to fix these issues.
I have brand new machine used one mat twice and it won't stick at all and the other one I used once and now nothing sticks to it either and the only thing I put on them was card stock
What are the dots on the bottom of the mat I bought 3 mats from Amazon they all had cadmatstd12 which is the right number. The only thing looking at the old mat is the dots. The new ones have a total of 5 dots the one that came with it had 20
I'm late to the party, but I'd like to thank you for this video. I was getting the SDX1200 machine for my birthday, but now I don't want it. I have a CM900 presently, which I have used maybe 10 times (hate the mats). Today, it decided that 3/4 the way cutting a second circle, one side of the roller jammed and skewed the mat. It ruined the mat in the process by leaving a furrow in it :-(I cleaned everything and changed to a brand new mat and blade. It did it again, another ruined mat. Another new mat, and adjusted the blade to a lower setting. It worked this time, at least it took the blade round but at the lower setting it didn't cut right through the card, so it had to be cut out by hand, and I had six left to cut. I didn't dare adjust the blade setting again in case it ate my final mat... This is not the first problem I've had with it :-( That's why I was going to get the SDX 1200 machine, but seeing as it is as glitchy or even more so. I give up.
I was wanting to get a Scan n cut to cut out my stamped images. Since this machine has so many problems, is there a machine that will do this that doesn't have all these issues?
Just got my new machine (October 2020) mat was so sticky paper wouldn't come off. I think they may have listened and increased the sticky. I have now ordered the low tack mat because I'm crafting with paper. My mat show manufactured in 5/2019. I realize all machines have a learning curve so I'll stick with it.
Thanks for this info! So, what happens if you bought additional mats? Will they send you several? I bought one to use for fabric cutting, exclusively and a low tack one, soon after purchasing the machine. Any ideas? Many thanks!
Updates by brother are scary! I bought my grandson a brother printer that cost $150. In about a year they changed the printer cartridges and they said the printers needed an update. They fried our printer! I called them and they said that some of the printers were not going to work and they were sorry about that and told me to buy another one! I am on a fixed income and the cost of that printer was very hard on my budget so I couldn’t afford to take a chance on another Brother machine!
Which scanncut do you have? Mine is the 125 do. Works great. Where I bought it from has free continual classes. Please check it out first before you make your final decision.
Mine did the very same thing Last month and I had to take it to a dealer and it was the mat Brother sent me a new one (MAT) right out But I bought one too..I Love Mine LOVE LOVE LOVE!!!
I now understand why I am having a problem. Brother agreed yesterday to send me another mat and I will now check the mat when I get it. I just wonder how many of these faulty mats are in dealers stores. My dealer just told me that the mat was worn out. A mat should last longer that 14 weeks, (when I purchased the machine.) To give Brother their due when I contacted them they just offered a replacement. I diid not know about the dots. Thank you
i feel for ya did you ever get it sorted i have just got sdx900 and only used it once but the cut was off i thought it was me i will have to try this again now i have watched this thanks for sharing this with us a lot of very useful information in this take care stay safe jk in uk
newbiecrafter brother in Australia is putting me thru hoops...photos, videos etc... I have used my machine about 20 times and they are saying “It’s my fault and the mat is worn....please if you are only going to get 20 cuts...that’s terrible. And the back left hand side is slightly chewed...how can that be my fault.
Ken, is the mat issue just for the 12 x 12 or is the 12 x 24 also having issues? Called Brother, had to jump through many hoops, spent almost an hour on the phone to get 12 x 12 replaced. Geez. Please ...anyone know if this mat issue replacement applies to the 12 x 24? Thank you.
I have a scan n cut dx 1200 and was having issues with the mat and put a small amount of masking tape/painters tape on the edges where the rollers go - make sure not to cover any of the registration marks on the top and that worked for me
that being said, my scan N cut 2 sits in a draw because i can't get things to work right for me, now the scaner won't work at all, brother says i have to bring it to a service center..... not under wty, which means probably 100 or more to get fixed........ been used less than 50 times total........ and the nearest service place is over 2 1/2 hours away one way, and they will send it out to fix and i will have to drive back to pick it up, so a total of 10 hours driving to get it fixed.......... ya, not worth it to me. Not overly impressed with brother....... the only reason i wanted it for was to cut out stamped images.
Hello guys from the UK . I have the SDX 1200 and have had the same issues that you and others have had, ie mats losing their stickiness and the mat not loading properly. Problems solved (sort of). I found your video very interesting , however, I have come across another issue and that is the alignment. Simply I could not align the machine because it would not recognise the fact that I had loaded the mat with a piece of paper (as per the instructions on screen) . It took me ages to sort out. I tried contacting brother but they were absolutely useless - didn’t understand what I was asking. And also I wanted to get a manual but according to brother the SDX1200 does not exist! I don’t wish to telephone them from the UK and I couldn’t find an email address. Any suggestions please. Thank you from the UK.
I'm so sorry to hear of these issues. I wish I caught you live because I'd love for you to try that the button on the left side of the machine again to see if never really engaged to the 1 position. The reason is that the symptoms match. - it got worse as it reached the lower end of the cut. I will look for your future episodes!
Heres my Update...Clean the loading edges front & back...Pilut blue painters tape on front sides then fold the other half around the back totally even & When folding iver...make sure the edge of the tape is super tight when folding over..also cintacted Brother yesterday...they are replacung 1 mat only
At around 51 minutes if you watch the mat come out of the back of the machine it looks like the mat is slipping. I think thats why your cuts were off. Watch it closely when you load the gnomes in for the second time, after you say you chose color - I am almost positive I saw the mat slipping.
Ken... I’m having so much trouble with brother Australia. I have had the machine since Oct, ordered it Aug 2018. Started playing with it in Feb. It was working great but then it stopped taking the mat last week. I have contacted and sent photos and a video showing how slow the rollers are. They have said my mat look well used...um after 20 uses....well that means you would have to replace it after a few uses......not good and I’m so disappointed. This is my first cutting machine 😞😞😞
@@micalehmann Yes...i ended up buying a new mat. Works fine but after paying $799.00 for my first ever cutting machine it would've been good if all worked. The new mat was $49 plus postage of $15.00 cheers from Australia 😊
Late to the party but your mat is moving side to side - like it's catching - Thank You for the fix of the bad mats - i'm gonna check mine b/c i have mats that I have used one day and the next it won't load
i was going to upgrade to this machine as i liked the fact it was quit but it seems to me the problems are still the same as on the ols machines will stick to my cm300
I have just purchased one of these machines. The standard mat that came with it works fine but I wanted a low stick mat also so I bought one. It will not load! No matter what I do it does not load but the original will. According to the dots the mat was made in June of 2018. What can I do. Have tried to talk to them in their on line chat, they wanted to put me through to their printing machine expert, at a cost. What is that about. Getting fed up and extremely disappointed. There are other issues as well but they may be because I haven’t used it much but if I cannot use the appropriate mat I cannot go ahead and cannot afford another, they are not cheap.
Please help me…..I When I scan and go through the steps to cut the image no matter where I place the paper The cutter Goes all the way to left or all the way to the right before it gets to the place we’re The image needs to be cut. Thanks so for your help!
My scancut is missing some lines while cutting.. so i had to do the cutting process twice in order to finish the shape..it’s not related to pressure number.. any idea on what causing this issue?
I've brushed on "Aleene's tack it over and over" glue. I've also applied cheap shelf paper from dollar tree and some of the tackiness from the shelf paper stays on the mat, less messy than using Aleene's glue.
I have been thinking of buying the DX125. I have been watching TH-cam, before buying. I saw one today, using the auto feature, it may cut to deep on cardstock. I will be waiting and watch for a new model.
P.S. to my earlier comment. Brother is not very cooperative when trying to get a replacement mat. I had to keep insisting they replace my mat(s), and that if they had not sent out bad mats to start with then I would not have to waste my (valuable) time calling them to fix a problem they created. But I also received a 12 x 24 mat with my machine and Brother is trying to tell me issue does not apply to the 12x24. I am having trouble believing anything they say because last week they tried telling me there was no issue with the 12x12, and this week they agreed there is an issue with the 12x12. Considering this issue goes back 11 months, CS should have consistent and have accurate info. regarding this issue, but they don't. Geez, they are driving me nuts. The release Brother sent out about the mats just says mats, does not specify size, so I believe that the 12x24 is also a problem. Ken, or anyone know definitively about the 12x24? I am not happy with Brother at the moment.
135 / 5000 Good afternoon, you have solved the problem that the machine starts the cut and does not end where it begins in the case of a square ? Thank you
i typed in ScanNCut faults into the TH-cam search and your video came up first! That is the exact problem that I am having with my new machine. The first time I used it was to draw something and the mat didn't load and I had to do what you said you did to get it to load. after i drew what I wanted to draw, I noticed that the corner of my mat was curled up.. I couldn't load it at all after that!! I have 8 dots on the left and 7 dots on the right. I understand that to be July, 2018. I actually bought the machine much later than that. Do you think that Brother will replace my mat? I am in Australia and my machine, though the same model as yours is the SDX1000.
If this video is a couple months old have you had luck getting it fixed...the issues? I just purchased a DX 225 and have yet to unbox it. Was it a lemon? Also, was the dates you gave Aug 1, 2018 - Oct 31, 2018 the dates in which the mats were good, or were those dates the ones that were bad??? Is Brother backing you ???
I’ve just purchased the Brother Scan N Cut SDX1200 in place of my Cricut Maker. I absolutely love the Scan n cut and it’s so easy to use and I’ve had no problems at all. I couldn’t get on with the Cricut Maker. None of the pre loaded projects turned out right and I wasted so many materials. Goodbye Cricut, glad to see the back of you. As for your mat problem I wonder whether it would’ve made a difference shutting down the machine and turning back on but I see this video is over a year old so maybe not relevant now.
Wow, I thought I was the only person this was happening to! I bought my SNC on ebay last month, and I've tried cutting out clipart. It leaves a tiny line on the cutouts, and sometimes the scanner won't pick up all of the images. I agree with you: for what I paid, this thing should not have these issues. I'm thinking of selling mine. I am wondering: whatever happened with yours? What was the upshot? Thank you very much.
Got completely new machine and mat is loading for ages.... Is feeding fast and stops in the middle of page and says is loading. What am I doing wrong???
I just got my new mat from Brother. My last mat kept loading sideways. The brand new mat loads fine but my machine says it doesn't recognize the mat. I hate this machine. I love my 350
I only watched the first 12 minutes and I think that my issue was addressed - my new mat did not have a DX in its name. I am shipping the original back for an exchange. I hope it will make the difference because my SDX225 takes the other mats without issues.
Thank you for doing this for us guys, Im in New Zealand, I bought my 1200DX Dec 2018, I am still fussing with getting my mat to pick up and take in. lol when it eventually works I leave it in until the day is done lol
What a bummer. I really wanted this, but for $800 and the rhinestone kit is not included, that is too much trouble. Maybe I should just get a scan n cutncut 2 until they getcall the bugs worked out
I have the Scan n Cut 350 and the machine worked fine and then all of the sudden the cuts were not on the line. I had to calibrate it under the tools section. It worked fine, but I have to recalibrate it often, which in m opinion shouldn't happen. I really want to love this machine, but it is testing me!
Ok I realize this is long after your video but I just yesterday started not being able to load my mat on my dx225...😭..I downloaded the new update and all went for crap...I was working on a Xmas present and now have to wait till the new year..boo boo...have you heard of anyone else having issues?....merry Christmas
Just want to reply that “Brother” came through and said if they couldn’t fix my issue they would replace my machine!...when the shops were open again after Xmas I took my machine in to my dealer and it turned out that a small scrap of paper, about 1” was caught inside the machine and ‘voila’ it works great again 👏👏👏👏 so happy because I Love my machine and my dealer was very helpful...I tried everything but did not take the back off so I wish I had known about this fix but I do now!...thanks you guys
I was having problems with mine too, I had an older mat that suddenly stopped working in the middle of a project. I got out a brand new mat (bought for christmas 2020) it didnt want to read that one either. I grabbed a bottle of that compressed air people use to clean their keyboards, blew that through the front and back feed slots, problem solved
I returned the first 125 DX but kept the second. I had to calibrate 8 times before mine cut properly. The auto blade almost cut through my first mat doing the project that Brother has you do with a new machine. I had to go into settings and put blade depth at -6 for 80 lb. cardstock. I talked to Brother support and they suggest taking it to a service center. I live in Hawaii and do not have a service center. Now I am wondering if I should have sent this one back. They did not offer to replace the damaged mat.
My first machine was a brother scan and cut Then I bought a cricut I love my brother, I love the editing I hate hate hate the mats I had 2 mats, one of the mat is not going the machine anymore. The bottom of the mat where it goes in is worn out already not even 6 months in having it. Since I bought the machine I have tried to buy extra mats from their website and they are always out of stock as well as extra needles. I just bought a mat from Amazon n the machine didn't recognize it and that is why I am here. The machine is great, you can save a lot of material but the mats are a complete fail. $30 for a mat that i am only gonna be able to use for a short period of time and not to mention the tack is gone completely Good machine bad mat and customer service. Good luck trying to talk to someone
I have a snc cm 900 (european model, is like 650 of the us). never, never, never ever had any issues. Every once in a while the mat is not recognized because of dirt or debris in the scanner line but thats quick to fix and my mistake. I like the design and the "time we went through". I know the sx has automatic blade and everything but i stick with my cm 900 i think)
I took a real good look at my machine hits not the Matt it is the rollerblade on bottom it's supposed to grab Matt I found mine was dirty had to clean it also if you turn down the end of your mat that's not catching it catches a lot easier and there is a possible if you use your mat a lot or your machine a lot I can see the rollerblade on bottom being wore out
I must have received appropriately marked mats. I’ve had no issues with my mats, and absolutely love my machine. I can totally understand how frustrating it is when customer service blames the user. I’m happy they’re addressing the problem, but I’m not cutting them any slack for not listening to their customers sooner. Thanks for your diligence Ken!
Hi Linda...great re. THE Pinch rollers on yours must have a good rubber feel...My Left roller is a Wax smoothe feel which Does shift the matt...feeding crooked or not at all...Totally Frustrating...Glad Ken did this uodate...I have only used mine 4x's with no way to go any further on usage...I have a new1 back up one as well & dare NOT OPEN IT!!..They also need the metal bar updated to a FRICTION Bar like all professional cutters I have for Signage...So that will be another thing I am going to address w/ Brother... Watch for my updated post once I get in contact with them. This is important for the crafters as well because our sign industry. This is what they do use it is definitely not a matt problem
. It is only a matt problem when when the rollers cannot feed the mat and then the mat goes in crooked and ruins it
I've had the first Scan n Cut up to this one (3). Sure did have a mat problem. Called Brother mat problem fully fixed. Calibrated the machine from the very first day, as you should. It works lile magic. I have no issues of any sort, Im very happy and I use the machine practically daily, hours at time, doing all kinds of stuff. Take a beat, get a full tummy and try again my friend. Really appreciate all the time you spend. Hope you resolve the issue and can enjoy the toy as much as I and countless others are. Thanks again. Keep up the good work!
I have now decided to not buy this machine!!! It’s to much work!!! At the price for that machine I don’t want to deal with it. I’m really sad as i was very excited about this machine...the thought of not buying dies was exciting. Thank you for coming back and trying to get it to work.
I want to use a cutting machine to cut lines inside a card to pop it up when closing. Can I use this machine to cut a super small amount of paper out
Thanks (from across the pond), guys, your video really helped solve our mat- feeding problem. Your help much appreciated.
Thanks for the video. I just received the sdx 125e for Christmas. I had a similar issue like you did when cutting out the gnomes. Apparently the paper was not be firmly adhered to the mat. In your video the left side can be seen not adhered. Resolution-. Chat group told me not to touch the adhesive part of the mat with my fingers and to replace the mats protective covering when done. Additionally, use a brayer to firmly attach the paper to the mat on a solid surface prior to loading into the machine. I hope that helps. I have been h as having beautiful results.
wow thankyou so much lads, i bought my sdx approx 4 months ago when i had cash, it started off really nice then it started to chew my mats about a week ago curling the top two edges even though i fed it in straight, this last week i have thrown 4 mats away about £100 worth :( thinking i was doing it all wrong, i have just been through my new mats that i stocked up on and 2 more of them fall into the dates you said, tomorrow i will be ringing brother, they havent got back in touch with me via email and Create&Craft dont seem to be of any help either, thankyou so much for the phone number, keep up the good work :) x
Thank you :)
The right thing to do is issue a recall of those mats and give new ones.
I agree
I love brother CS but I called regarding this issue just today and they talked me through cleaning the mat. I know how to clean the mat and wasn't rude to her, but I knew this wasn't the issue. I even told her that I had to use tape all the way around the edges and it's been useless than a dozen times and usually with slick vinyl on the sticky side of the mat. She told me to call back tomorrow if the cleaning didn't work and we would go from there.
Watched your vid & pannnicked! As a senior, any of this stuff means I go without something else. No screwing up! When I ordered cutting mats for my old, beat up CM350 I didn't check that they sent the correct mat (left them in box to keep them nice & safe. Oh sure.).Wrong mats, way past return & one is crimped in 2 places. Optimistically (holding breath though) I tested them. These dated issues are not supposed to work for the DX that they're designed for let alone the CM350. Not only did they BOTH work - they fixed my scanning accuracy problems. Whew. Try passing on your DX mats before they hit the trash, kids.
I must have bought a good DX. Works great. Had one issue with the mat not loading right and it turned out there was a piece of tape from my workbench that accidentally got stuck on the back and then on the mirror. I love my SDX225F.
Thank you for taking time to make this video. Hope this really does solve the problem. I bought my SDX125 on Amazon in November 2019. My mat has worked fine (about 2.5 months), until 2 days ago, suddenly the mat would not load. According to the algorithm, the mat that came with my machine was made in October of 2018. I guess I was lucky that the mat worked as long as it did. Fortunately, I have a new mat on hand and tried that. It seems to work fine. That mat was made January of 2019. I really love my SDX125 and hope the new mat continues to work.
Crossing my fingers for you. 🤞Thank you for watching 💕
@@KensKreations Have a Jan2019 mat as we bought our machine in nov 2019 and its giving the same problems as this
d lb how is it working my wife is looking at brothers because we like the scan feature and that it doesnt have to be on line (no live internet) but are hesitating due to the mat problems
I have the original SNC and the SDX125 and they both are working like a charm. Actually the first SDX125 that I bought through Amazon arrived with an error loop stating that the feed roller was unlocked then that it was locked and wouldn’t even allow me to access the home screen to even start my project. So, it went back and the second one that I bought from Brother Canada, the day it was finally released here, works perfectly. My first Cricut Imagine was also a lemon and had to be replaced. So, there are bugs in all types of die cutting machines. I hope your issues get resolved. I must point out that I keep my machine set up in one place and don’t swing it around every time I use it. Of course, I am not trying to work around a camera set up for video purposes. 😉
lol true. But I think it's a bit silly that you MUST keep it in one place or else it won't work properly. It shouldn't be that way. But I am so glad yours works great. =D
To make your scan n cut mat sticky again, wipe it really well with a baby wipe and put the sheet back on while it dries. You can do that over and over again, I had 1 mat last me 4 years
Wow! That is so awesome.
Awww. This was on my wish list. Have decided to put off getting it until they fix these issues...which are pretty serious!
i think the mats are really expensive especially as you can only feed in from 1 end of the mat unlike the cm series of mats that you can feed in from both ends, i have thrown away 4 mats this week so very expensive :(
Hi there! I have the SAME issue with the cutting NO MATTER how many times I recalibrate!! Do you have a Solution as of date....?! Thank you! ox
I’m late to this video, is your blade set into the holder properly and there’s no paper stuck in the blade?
Thank you for your honesty. I’m not convinced the Brother Scanncut is for me. I really love my Cricut maker and it’s very clear to me that this machine is NOT user friendly.
I had issues loading my mat they sent me a new mat still issues so i took my mschine back . My store sent me a brand new one in the box. Now i have double everything and no problem so far, thank you Brother you made it rught and i appreciate that!
At 40:51, where you were pressing the paper down onto the mat, you moved the mat too. I suspect that is why your cut was off a little bit. The pressing of the paper to the mat should be done before you position the mat to be scanned/cut.
I have been saving to buy this machine. I am not very computer savvy. Thank you for this demo, it was a great way to see if I can handle this machine or not. Everything you have been saying about it being a machine to quickly help us cut. Hope you can solve all these kinks in the machine. The DX may not be all that it’s cracked up to be. We shall see. Tfs, Crafty Hugs!
♥️♥️
And here it is 2023 and I am having the same issues. New mat works great for the first few months, the pulls it in crooked. Only resolution is to push it in as it grabs it. usually still takes a few times to load. Why can't they fix this??????
Hi KK, I am getting ready to buy the Brother SDX 225… have these issues been fixed since you made this video? Or is there a better Brother machine I should be buying to avoid any of these problems? I was looking at the Cricut Maker but didn’t want the 9.99 charge monthly and not happy that you have to be connected to the internet to use the machine… please help me with this decision… thank you...
Thank you so much for this video. I bought the Scan N Cut SDX225 in February of 2019, and had no problem with my mats loading until last month. I was getting very upset with it. (I was starting to think I should have bought a Cricut). I bought a new mat instead, and it worked. I couldn’t figure out why my new 1 would load, but my other 2 would not load. 1 is Low tack and 1 is a Standard tack. They are both made in June 2018, and my newer one is made in Sept. 2018. I never knew what the dots at the bottom meant until your video. Thank you so much. I am wondering if they stopped loading because of an update.
Love watching you guys.
Aw glad it helped 🧡
Is your cutter a dx 125 or 225? Also I noticed you did not pull out your tray in the back before you did your scan or your cut
Are these easy to use has my husband is getting me one for Christmas and our wedding anniversary thanks
Hopefully you still use this machine?
Dumb late question but what Mat am I supposed to buy in this date and age for the Brother SDX85?
I bought a used one on ebay without a mat. I bought a standard 12x12 mat from Walmart and it's not recognizable. On the bottom, It has 10 dots on the left and 12 dots on the right.
I'm bummed out. Thank you in advance for any tips. The machine recently updated firmware to version 1.62. Great video.
Make sure you bought a mat for the DX and not the older machine. They are not interchangeable
I’ve had issues with the paper moving so cuts are off. The tackiness goes away too fast and the paper shifts a small fraction when it cuts. I now use painters masking tape on the sides of the paper to hold it down. Then i just block out the scanned in tape by shrinking the selection box inside the taped area.
Brother tech support is terrible. 👿 I had a new mats that did not work - contacted them - response was “it must not be the correct mat for that machine” and closed the case number without asking for anymore information. They did not ask any information about the mat or ask for details.
ugh, what a shame. I'm sorry.
I agree - their customer support is horrible. They actually lied to me! And their marketing, borders on deceptive. I went with Brother for a cutting machine because I was extremely happy with my Brother sewing machine and an embroidery machine. And the scanning feature was attractive. But, I don't use it as much as I should or wanted to, originally. Totally disappointed.
I don't know if this is ok but maymaymadeit here on TH-cam uses a zig pen and windex to redo the mat tack. It's simple and works well. Cheap too. $6 and she has a tutorial. She's also got some easy fixes for loading issues. I just bought the dx125 because of her showing how to fix these issues.
C G I watched that same video and lived the info. Haven’t had any issues with my mat, but I’ve got the Zig wide glue stick jic.
Thank you for this. I have been considering buying the DX but I'll stick to my CM900 until all the bugs are ironed out.
Great idea.
Thanks, I've had issues like this with my brand new sdx 1250
I have brand new machine used one mat twice and it won't stick at all and the other one I used once and now nothing sticks to it either and the only thing I put on them was card stock
What are the dots on the bottom of the mat I bought 3 mats from Amazon they all had cadmatstd12 which is the right number. The only thing looking at the old mat is the dots. The new ones have a total of 5 dots the one that came with it had 20
I'm late to the party, but I'd like to thank you for this video. I was getting the SDX1200 machine for my birthday, but now I don't want it. I have a CM900 presently, which I have used maybe 10 times (hate the mats). Today, it decided that 3/4 the way cutting a second circle, one side of the roller jammed and skewed the mat. It ruined the mat in the process by leaving a furrow in it :-(I cleaned everything and changed to a brand new mat and blade. It did it again, another ruined mat. Another new mat, and adjusted the blade to a lower setting. It worked this time, at least it took the blade round but at the lower setting it didn't cut right through the card, so it had to be cut out by hand, and I had six left to cut. I didn't dare adjust the blade setting again in case it ate my final mat... This is not the first problem I've had with it :-( That's why I was going to get the SDX 1200 machine, but seeing as it is as glitchy or even more so. I give up.
Ya! Not a fan. Good luck!
Do you have video comparing the Scan & cut DX vs Cricut maker please? I mainly cut stamped images on fabric and thick card stock. Thanks
I was wanting to get a Scan n cut to cut out my stamped images. Since this machine has so many problems, is there a machine that will do this that doesn't have all these issues?
Just got my new machine (October 2020) mat was so sticky paper wouldn't come off. I think they may have listened and increased the sticky. I have now ordered the low tack mat because I'm crafting with paper. My mat show manufactured in 5/2019. I realize all machines have a learning curve so I'll stick with it.
Thanks for this info! So, what happens if you bought additional mats? Will they send you several? I bought one to use for fabric cutting, exclusively and a low tack one, soon after purchasing the machine. Any ideas? Many thanks!
Updates by brother are scary! I bought my grandson a brother printer that cost $150. In about a year they changed the printer cartridges and they said the printers needed an update. They fried our printer! I called them and they said that some of the printers were not going to work and they were sorry about that and told me to buy another one! I am on a fixed income and the cost of that printer was very hard on my budget so I couldn’t afford to take a chance on another Brother machine!
Oh this is so good, I’m not going to buy the scan & cut Dx now. Thanks for saving me some disappointments.
Which scanncut do you have? Mine is the 125 do. Works great. Where I bought it from has free continual classes. Please check it out first before you make your final decision.
Not do should have read 125dx. Sorry
Hi so Im new to creating designs and have a brother machine and I have 10/5 can you help me understand why my mats not getting recognized
Mine did the very same thing Last month and I had to take it to a dealer and it was the mat Brother sent me a new one (MAT) right out But I bought one too..I Love Mine LOVE LOVE LOVE!!!
Has this now been resolved please? Or it is still the machine to avoid?
I now understand why I am having a problem. Brother agreed yesterday to send me another mat and I will now check the mat when I get it. I just wonder how many of these faulty mats are in dealers stores. My dealer just told me that the mat was worn out. A mat should last longer that 14 weeks, (when I purchased the machine.) To give Brother their due when I contacted them they just offered a replacement. I diid not know about the dots. Thank you
it should last longer than 14 weeks. I agree. And you are very welcome. Thanks for watching.
I know this video was a year ago, but just curious. Did you ever figure out what was wrong with it? Did you ever get it to work properly?
We didn't. I no longer do paper crafting. Now it's all about DIY home decor.
One time our machine was cutting wrong because the blade holder wasn’t twisted down tightly enough.
i feel for ya did you ever get it sorted i have just got sdx900 and only used it once but the cut was off i thought it was me i will have to try this again now i have watched this thanks for sharing this with us a lot of very useful information in this take care stay safe jk in uk
this is great but what about International customers who have had the same issue eg: UK dont want to call USA - any help please?
newbiecrafter brother in Australia is putting me thru hoops...photos, videos etc... I have used my machine about 20 times and they are saying “It’s my fault and the mat is worn....please if you are only going to get 20 cuts...that’s terrible. And the back left hand side is slightly chewed...how can that be my fault.
Ken, is the mat issue just for the 12 x 12 or is the 12 x 24 also having issues?
Called Brother, had to jump through many hoops, spent almost an hour on the phone to get 12 x 12 replaced. Geez.
Please ...anyone know if this mat issue replacement applies to the 12 x 24? Thank you.
was your scanner clean, it's not picking up the lines.
If you bought the machine on Amazon and it's past the return window, will Brother not work with you?
Ok I’m having this problem. I have 10 dots on one side and 11 dots on the other. So why do I do?
I have a scan n cut dx 1200 and was having issues with the mat and put a small amount of masking tape/painters tape on the edges where the rollers go - make sure not to cover any of the registration marks on the top and that worked for me
I wonder if the new Pixie spray would help to hold paper down on the mats? Maybe worth a try?
that being said, my scan N cut 2 sits in a draw because i can't get things to work right for me, now the scaner won't work at all, brother says i have to bring it to a service center..... not under wty, which means probably 100 or more to get fixed........ been used less than 50 times total........ and the nearest service place is over 2 1/2 hours away one way, and they will send it out to fix and i will have to drive back to pick it up, so a total of 10 hours driving to get it fixed.......... ya, not worth it to me.
Not overly impressed with brother....... the only reason i wanted it for was to cut out stamped images.
Hello guys from the UK . I have the SDX 1200 and have had the same issues that you and others have had, ie mats losing their stickiness and the mat not loading properly. Problems solved (sort of). I found your video very interesting , however, I have come across another issue and that is the alignment. Simply I could not align the machine because it would not recognise the fact that I had loaded the mat with a piece of paper (as per the instructions on screen) . It took me ages to sort out. I tried contacting brother but they were absolutely useless - didn’t understand what I was asking. And also I wanted to get a manual but according to brother the SDX1200 does not exist!
I don’t wish to telephone them from the UK and I couldn’t find an email address. Any suggestions please.
Thank you from the UK.
I'm so sorry to hear of these issues. I wish I caught you live because I'd love for you to try that the button on the left side of the machine again to see if never really engaged to the 1 position. The reason is that the symptoms match. - it got worse as it reached the lower end of the cut. I will look for your future episodes!
thank you. this worked for me
Heres my Update...Clean the loading edges front & back...Pilut blue painters tape on front sides then fold the other half around the back totally even & When folding iver...make sure the edge of the tape is super tight when folding over..also cintacted Brother yesterday...they are replacung 1 mat only
At around 51 minutes if you watch the mat come out of the back of the machine it looks like the mat is slipping. I think thats why your cuts were off. Watch it closely when you load the gnomes in for the second time, after you say you chose color - I am almost positive I saw the mat slipping.
Ugh, I know. ☹️
Hi my machine dx125 my mat has 8 dots on the right and 10 dots on the left and my do will not read it
Help
Ken... I’m having so much trouble with brother Australia. I have had the machine since Oct, ordered it Aug 2018. Started playing with it in Feb. It was working great but then it stopped taking the mat last week. I have contacted and sent photos and a video showing how slow the rollers are. They have said my mat look well used...um after 20 uses....well that means you would have to replace it after a few uses......not good and I’m so disappointed. This is my first cutting machine 😞😞😞
Only 20 uses the mat?
@@micalehmann Yes...i ended up buying a new mat. Works fine but after paying $799.00 for my first ever cutting machine it would've been good if all worked. The new mat was $49 plus postage of $15.00 cheers from Australia 😊
Late to the party but your mat is moving side to side - like it's catching - Thank You for the fix of the bad mats - i'm gonna check mine b/c i have mats that I have used one day and the next it won't load
i was going to upgrade to this machine as i liked the fact it was quit but it seems to me the problems are still the same as on the ols machines will stick to my cm300
I have just purchased one of these machines. The standard mat that came with it works fine but I wanted a low stick mat also so I bought one. It will not load! No matter what I do it does not load but the original will. According to the dots the mat was made in June of 2018. What can I do. Have tried to talk to them in their on line chat, they wanted to put me through to their printing machine expert, at a cost. What is that about. Getting fed up and extremely disappointed. There are other issues as well but they may be because I haven’t used it much but if I cannot use the appropriate mat I cannot go ahead and cannot afford another, they are not cheap.
Turn the lever to No 2, here in the uk, its always left on No2, hope this helps
Next venture......interior design and home improvement! Beautiful room guys. Love you two!
My scanning mat does notwork can you please tell me why
Please help me…..I
When I scan and go through the steps to cut the image no matter where I place the paper
The cutter Goes all the way to left or all the way to the right before it gets to the place we’re
The image needs to be cut. Thanks so for your help!
Mine does that all the time. It cuts just fine.
My scancut is missing some lines while cutting.. so i had to do the cutting process twice in order to finish the shape..it’s not related to pressure number.. any idea on what causing this issue?
Wow, haven't heard of that problem, sorry, I am not sure. Also, I haven't used mine in a long time
I am watching this years later but i kind of want it! Does this make a good collection to my craft room?
Depends on what you want to do
Wow , I have had absolutely no issues with mine. I love the Scan n Cut!! That really would be disappointing.
I did't realiza how sticky the 12x12 mat was! Now I can't get the paper off!!!! How do you make the mat sticky again?
I've brushed on "Aleene's tack it over and over" glue. I've also applied cheap shelf paper from dollar tree and some of the tackiness from the shelf paper stays on the mat, less messy than using Aleene's glue.
I have been thinking of buying the DX125. I have been watching TH-cam, before buying. I saw one today, using the auto feature, it may cut to deep on cardstock. I will be waiting and watch for a new model.
P.S. to my earlier comment. Brother is not very cooperative when trying to get a replacement mat. I had to keep insisting they replace my mat(s), and that if they had not sent out bad mats to start with then I would not have to waste my (valuable) time calling them to fix a problem they created. But I also received a 12 x 24 mat with my machine and Brother is trying to tell me issue does not apply to the 12x24. I am having trouble believing anything they say because last week they tried telling me there was no issue with the 12x12, and this week they agreed there is an issue with the 12x12. Considering this issue goes back 11 months, CS should have consistent and have accurate info. regarding this issue, but they don't. Geez, they are driving me nuts. The release Brother sent out about the mats just says mats, does not specify size, so I believe that the 12x24 is also a problem. Ken, or anyone know definitively about the 12x24? I am not happy with Brother at the moment.
135 / 5000
Good afternoon, you have solved the problem that the machine starts the cut and does not end where it begins in the case of a square ? Thank you
i typed in ScanNCut faults into the TH-cam search and your video came up first! That is the exact problem that I am having with my new machine. The first time I used it was to draw something and the mat didn't load and I had to do what you said you did to get it to load. after i drew what I wanted to draw, I noticed that the corner of my mat was curled up.. I couldn't load it at all after that!! I have 8 dots on the left and 7 dots on the right. I understand that to be July, 2018. I actually bought the machine much later than that. Do you think that Brother will replace my mat? I am in Australia and my machine, though the same model as yours is the SDX1000.
If this video is a couple months old have you had luck getting it fixed...the issues? I just purchased a DX 225 and have yet to unbox it. Was it a lemon? Also, was the dates you gave Aug 1, 2018 - Oct 31, 2018 the dates in which the mats were good, or were those dates the ones that were bad??? Is Brother backing you ???
I’ve just purchased the Brother Scan N Cut SDX1200 in place of my Cricut Maker. I absolutely love the Scan n cut and it’s so easy to use and I’ve had no problems at all. I couldn’t get on with the Cricut Maker. None of the pre loaded projects turned out right and I wasted so many materials. Goodbye Cricut, glad to see the back of you. As for your mat problem I wonder whether it would’ve made a difference shutting down the machine and turning back on but I see this video is over a year old so maybe not relevant now.
Glad it’s working for you! 😊
SO glad I didn't bother with this machine and bought a Cricut Maker instead!
Wow, I thought I was the only person this was happening to! I bought my SNC on ebay last month, and I've tried cutting out clipart. It leaves a tiny line on the cutouts, and sometimes the scanner won't pick up all of the images. I agree with you: for what I paid, this thing should not have these issues. I'm thinking of selling mine. I am wondering: whatever happened with yours? What was the upshot? Thank you very much.
😊
Got completely new machine and mat is loading for ages.... Is feeding fast and stops in the middle of page and says is loading. What am I doing wrong???
Yeah, we are not a big fan as of late, when we did this video, so many problems and tried to get a hold of corp, with no help. Not sure what to say.
I just got my new mat from Brother. My last mat kept loading sideways. The brand new mat loads fine but my machine says it doesn't recognize the mat. I hate this machine. I love my 350
i just sold my cm900 last month i wish i had kept it now :(
Thank you for this video I stopped using my scan n cut because I had this issue with the mat
I only watched the first 12 minutes and I think that my issue was addressed - my new mat did not have a DX in its name. I am shipping the original back for an exchange. I hope it will make the difference because my SDX225 takes the other mats without issues.
🤞🏽
Thank you for doing this for us guys, Im in New Zealand, I bought my 1200DX Dec 2018, I am still fussing with getting my mat to pick up and take in. lol when it eventually works I leave it in until the day is done lol
you're welcome.
What a bummer. I really wanted this, but for $800 and the rhinestone kit is not included, that is too much trouble. Maybe I should just get a scan n cutncut 2 until they getcall the bugs worked out
I have the Scan n Cut 350 and the machine worked fine and then all of the sudden the cuts were not on the line. I had to calibrate it under the tools section. It worked fine, but I have to recalibrate it often, which in m opinion shouldn't happen. I really want to love this machine, but it is testing me!
Ok I realize this is long after your video but I just yesterday started not being able to load my mat on my dx225...😭..I downloaded the new update and all went for crap...I was working on a Xmas present and now have to wait till the new year..boo boo...have you heard of anyone else having issues?....merry Christmas
Just want to reply that “Brother” came through and said if they couldn’t fix my issue they would replace my machine!...when the shops were open again after Xmas I took my machine in to my dealer and it turned out that a small scrap of paper, about 1” was caught inside the machine and ‘voila’ it works great again 👏👏👏👏 so happy because I Love my machine and my dealer was very helpful...I tried everything but did not take the back off so I wish I had known about this fix but I do now!...thanks you guys
You are right! Thinking you should be able to move a little.
😊
I was having problems with mine too, I had an older mat that suddenly stopped working in the middle of a project. I got out a brand new mat (bought for christmas 2020) it didnt want to read that one either. I grabbed a bottle of that compressed air people use to clean their keyboards, blew that through the front and back feed slots, problem solved
Brother really needs to come out with a much better system/mat than what they have. Mine still does not work.
Why cant I draw with my light mat rather then standard high tact?
Not sure why, sorry about that.
I returned the first 125 DX but kept the second. I had to calibrate 8 times before mine cut properly. The auto blade almost cut through my first mat doing the project that Brother has you do with a new machine. I had to go into settings and put blade depth at -6 for 80 lb. cardstock. I talked to Brother support and they suggest taking it to a service center. I live in Hawaii and do not have a service center. Now I am wondering if I should have sent this one back. They did not offer to replace the damaged mat.
ugh I am sorry. I hope they fix these issues soon. It's a real bummer.
I absolutely love my DX125! Except the mat...:(
Yes, the space you leave around the stamped object does make a difference.
You may have to recalibrate it because of moving around...
I have a brand new cm350 with a brand new mat and its not working , so frustrating
Oh no!
And do you by any chance a video on how you change your scan n cut mat with a cricut mat
My first machine was a brother scan and cut
Then I bought a cricut
I love my brother, I love the editing
I hate hate hate the mats
I had 2 mats, one of the mat is not going the machine anymore. The bottom of the mat where it goes in is worn out already not even 6 months in having it.
Since I bought the machine I have tried to buy extra mats from their website and they are always out of stock as well as extra needles. I just bought a mat from Amazon n the machine didn't recognize it and that is why I am here.
The machine is great, you can save a lot of material but the mats are a complete fail. $30 for a mat that i am only gonna be able to use for a short period of time and not to mention the tack is gone completely
Good machine bad mat and customer service. Good luck trying to talk to someone
YES!! The Brother Scan N Cut's mats are the worse!
Can you try with fabric. Problem with cutting ,editing ,etc. Blade is brand new yet not cutting. Grrr
I have a snc cm 900 (european model, is like 650 of the us). never, never, never ever had any issues. Every once in a while the mat is not recognized because of dirt or debris in the scanner line but thats quick to fix and my mistake. I like the design and the "time we went through". I know the sx has automatic blade and everything but i stick with my cm 900 i think)
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I do not have any issues with my brother dx225. At least not with the mats. I have issues with cutting fabrics. 😖
I took a real good look at my machine hits not the Matt it is the rollerblade on bottom it's supposed to grab Matt I found mine was dirty had to clean it also if you turn down the end of your mat that's not catching it catches a lot easier and there is a possible if you use your mat a lot or your machine a lot I can see the rollerblade on bottom being wore out
try pulling out the back tray so your mat stays in place, the bending may making it cut off too soon.
The rollers on mine scan and cut machine don't turn it at the same time so I know it's not the mats
Thanks for the info :) i had the same issue with the sdx85. I already order a replacement from amazon ♥️
Woohoo!