If a dealer sells you a used vehicle and says "Oh, it still has 3 years of warranty left", but they don't have proof of prior maintenance, aren't they misrepresenting the car?
You'd have to prove they advertised that it had a warranty still. If it's not in writing or on video, then you'll have a hard time proving your case to a court.
@@trickmiller8169 have someone check other used cars they are advertising with remaining warranty to see if they can provide service records. If not, it proves a trend.
@@suedenim9208 It's pretty rare that the engine dies from lack of maintenance so there's usually no need to go back in service history so this problem doesn't come up, but I think you'd find that most preowned vehicles don't have great, PROVABLE service records but are being sold with warranties
If the existing warranty was used as a selling point, couldn't he have a claim that they misrepresented the true value of the vehicle at the time of sale? In my mind, the vehicle is worth a lot less absent the factory warranty.
Yeah, he should consult a lawyer to see if he can get some reimbursement from them due to being charged for something he didn't actually get (Manf warranty).
yes, dealer should have had prior records.... if they couldn't get them, then they should have told seller that warranty wouldn't apply and not sell the vehicle as if it had a warranty. That's said, one shouldn't buy a used vehicle with a warranty and not request prior records....no records, no sale.
I would add on that the dealer sold the car claiming the car still had the balance of the warranty. If the maintenance hadn't been done then the car wouldn't have the warrantee. Thus, the dealer misrepresented the car.
I’m sure they got him to sign some bs that states that they don’t certify the current condition of the car and owe no compensation or something like that…. They’ve thought of all the dirty tricks already
When a dealership sells a certified pre owned car, that should represent sound mechanical condition and prior proper maintenance. Using the excuse of no oil change paperwork on a car you sold is slimy and seems dishonest. The dealership knowingly touts the warranty as a selling tool. Then denies the work because they know you cannot produce paperwork from before you owned the used vehicle they sold.
Certified pre-owned doesn't have any meaning other than the buyer likely paid an extra 15% for the dealership to use the photocopier to provide a shiny marketing document that claims a mechanic checked 300 points on the vehicle.That same document also has fine print saying that applicable warranty terms and conditions still apply. See your warranty book and dealer for details. Might be cheaper to buy a non-certified pre-owned vehicle and use that extra money on the nuisance repairs that are part of the used car experience.
The warranty is by Infinity/Nissan the manufacturer; not the dealership. The vehicle passed the inspection certificate for safety, and was in sound condition. There was no paper work for any service on the vehicle at all. The previous owner must have had no service done, used an independent garage or did it themselves. The warranty specifies that the car must be maintained to the service schedule. The buyer should have asked for the paper work when he bought it; no paper work then walk away.
My wife is from Europe. During our dating phase, she visited me and purchased traveling health coverage or vacation health insurance. Health insurance that was only for out of the country. Well, she got sick and used our local urgent care facilities. My now-wife got all the paperwork and filed a claim to get paid back. They denied her claim because she didn't get their form filled out. Well, being an intellectual, I did something while she was here and became a person who is authorized to view her medical records. She emailed me the insurance form, and I had it filled out by the appropriate medical staff here in America, and I mailed it over to her. The insurance company tried to cheat her by giving her what seemed like an impossible task to overcome. They didn't expect her to have someone in America with the capability of obtaining her medical documents. That insurance company paid her claim in full.
I recently had to buy travel insurance as a condition for travel to another country. I'll bet they deny 99% of claims no matter how legitimate the claims are.
Any insurance company regardless of type have department designated to review and if at all possible REJECT claims. Ive heard they get bonuses for successfully rejecting claims.
@@kellark yeah, but I have firsthand experience with Progressive. My girlfriend's catalytic converter was stolen twice. The first time they told her to have my apartment complex's insurance take the claim, and the second they tried to total her car (repair being 1/20th the value of the car).
I bought a new car in NY in 1988, the engine blew after 10,000 miles, and I sued under the NY lemon law. The other side said I failed to do proper maintenance. I then produced my receipts for oil changes at manufacturer intervals, but at my local mechanic. They tried to argue that the mechanic did the oil changes incorrectly. Judge said the other party was full of BS…I won.
I have seen a lot of idiotic mechanics, but they were almost all dealerships... I mean extreme stupidity, like for some reason removing the air filter when all they were told to do was change the oil (that's a quick way to ruin a turbocharger on a pickup driving just a few miles down a gravel road), or air filters on ATVs doing the same thing (happened to the same family, different OEM dealerships obviously). That's why I don't let any mechanic touch my car, with the way I drive if something fails I'm dead, and if it does I want to know which idiot to blame (which would be myself, and I'd be ok with it if it were my fault). Last thing I want is someone screwing up a brake job, or over-filling the engine oil, or something like that. These are super easy to do yourself anyways, even a young child with access to TH-cam can figure it out easily so why risk it? Glad you won though, because very few cars die that fast. One of the few would be the rotary engine in my car (they could die as early as 20k miles if you drove them slow, you have to make those engines scream every time you drive them), but that just means I got mine for very cheap with a freshly replaced engine and very little miles on the frame!
I bought a Saturn Vue off a used car chain. With a warranty using their mechanic. Transmission fried. They replaced it. Power steering went out. They changed it. It being a GM product I inquired about what fluid to put in. They said DOT 3 brake fluid. What? Went to a GM dealer he said DO NOT USE any brake fluid in the power steering .well it went out again when they installed the pump they spliced the High pressure hose. Well the warranty expired and power steering went out again. So we went to a different mechanic. Who took off the rack and said "Who the beeeep used DOT3 brake fluid in the power steering system.
@Peter Angles that mechanic at the car lot who did the warranty work. Must have been a family member of the manager. I told the manager and corporate about it. They did NOTHING.
As a former service manager, I had cases where I informed the sales department that a vehicle would not qualify for extended warranty because of lack of service documentation. They sold the warranty anyway. Also, many dealers toss the previous owners’ service documents to protect the identity of the previous owner. Dealers know what they are doing and are gambling on there not being a major problem that would require the previous owners documentation. The dealership should have stepped up.
That's worth echoing: every regular used car dealer I've encountered explicitly tosses any service records they are given. They never make it to the buyer. For the dealer that paperwork is only a liability that can complicate later legal claims while not adding to the value of the vehicle. That's not the case for sellers of classic and vintage cars, where records can add greatly to the value of the car. I once had a Lotus in my care that had two large boxes of records going back to the purchase in the 1970s. Those records probably doubled the value of the car.
I live in Ontario Canada and this story just taught me something I never thought of before. So the next time I buy a used vehicle with any warranty left I will be sure to ask for all maintenance documentation
Steve, we have a customer who just recently experienced something similar with the aftermarket warranty company CarShield. He came in to our shop with his VW Toaureg, engine knocking, and "milk shake" (coolant mixed with oil) in his oil pan. Usually that's a clear sign of a failed head gasket, which isn't covered by warranty. However, once I replaced his motor and tore down his old one, we discovered that his failure was actually a broken valve spring which caused the valve to drop and tumble around in the motor causing the aluminum head casting to break away into the water jacket which allowed for the mixture of coolant in oil. With that new information, CarShield still denied his claim because he couldn't provide ALL the oil change receipts (He had most of them). This should be an easily arguable point because the inside of his engine was spotless, which if you ask any professional mechanic, means that the customer was religious about their service history. Anyway, my point of posting this is to spread the word to people that aftermarket warranties will happily take your money and deny your claim because [insert pathetic reason here].
This is what makes me laugh about the aftermarket car warranty scam calls. If you ask how much it costs and what exactly it covers and the conditions for payout you realize the extremely unlikely chance you will ever be able to use it. Insurance in general is out of control in this country. People think insurance is a great way to avoid sudden large expenses not realizing that most insurances are a very bad deal for the customer. My family has $3k in dental expenses this month. Given what the premium costs, the deductible I'd need to pay, the paltry coinsurance, and the yearly payout ceiling, theres a very narrow window of actually coming out ahead. Using untaxed HSA funds is a guaranteed discount and 99% of the time a better deal. At best, that type of warranty and insurance is a wash and you basically just let the insurance company hold your money for you until the large expense occurred.
I've heard alot of negative things about car shield. If they pay out, it might only be 30% too if your lucky maybe 50% of the repair bill. Take that premium payment to these aftermarket scams and bankroll yourself
This sounds like a legal issue against the person who sold him the car. He didn't just buy the car, he bought the warranty too as it's included in the advertised price advertised with the warranty. Sounds like false advertisement.
A story of an oil change. I once worked at an oil change shop and we had a car that wouldn't drain out the oil. We tried all kinds of tricks to get it to drain. We called the customer and found out that they had added STP after every oil change since the car was new. We offered to use a cleaner, nothing happened. We then offered to heat up the oil pan in order to get the STP to run out. Well, the heat caused the cleaner to explode inside of the engine. That caused the oil pan to pull away from the block, and us to replace it. That oil pan was full of STP, so do not put STP in your oil. Regularly with oil changes.
A co-worker many years back had the opposite happen. His car was out of warranty by time but was still under for mileage. In that case the dealer actually pushed for an exception with the manufacturer and got it fixed for him. That dealer is no longer around and sadly his experience seems to be a very rare exception.
I had a honda odyssey that had its transmission go out 3000 miles after warranty expired, and the dealership appealed to Honda and got me a brand new transmission and torque converter. It would have cost me $5500, but they did it for free
My friends laugh at my glovebox stuffed with oil/maintenance receipts, and my kids think it's "cute" how I have mechanics "autograph" my owners manual (schedule maintenance )
@@ChefCarterthanks for the suggestion. - I use those vinyl Lottery pouches they give away at convenience stores. Jiffy lube receipts fit perfect , length wise , when folded in half. Plus I can see date/info thru the clear side of pouch and they stack neatly in glove box.
@@contradictorycrow4327 they also provide a printed/ coded sticker that goes in the box next to each maintenance service described in Owners Maintenance Booklet. I assume that would suffice as "proof"
i'd say there is a 90% chance that the dealer who sold him the car also did the oil changes before he bought it but kept that info from him. not many dealers would chose a happy customer over their portion of a $20k repair.
@@none--other Umm I bought a used Mustang, all dealer repairs are recorded by ford. All Auto manufacturers do this. So it's 9ot up to the dealer not to disclose. In fact I can go online and see the repairs done by the previous owner
Many people have the oil changes done where they bought the car new. Often the new car dealer does the first few oil changes for free to get the customer in the habit of bringing it to them. The dealer who sold the car used might not have been the dealer who sold it new. There are some people who buy a car new and never change the oil and trade the car in after 2, 3 or 4 years.
If the original owner had the vehicle serviced at the manufacturer's authorized dealer, any service performed would have included the VIN. If the case were litigated, those records could be used to prove proper maintenance before the subsequent owner took possession. Unless the records had been deleted, which if done during litigation, could result in sanctions for spoliation. I'm not an attorney; I just play one in my living room.
No mistake was made, the dealer if they had the paperwork; made sure it was destroyed. Why keep and hand out the one thing that would make them have to pay out warranty coverage?
The only issue here is that, the dealership, if they destroyed the paperwork, are now on the hook for the warranty, not the manufacturer. Play stupid games, win stupid prizes.
Here’s the thing. Infinity just made an enemy who’s going to tell everyone he knows how big a POS Infinity is. The same with that dealership. Worse, they made the news. This may end up costing them many times the worth of the repair in lost profits due to missed sales. That’s not including your viewers and I bet a lot of other channels. Episodes like this are why I won’t buy used. You simply don’t know how the previous owner treated the car or why they disposed of it. I’ll bet the previous owner knew the engine was damaged. I wouldn’t be surprised if the dealer knew or suspected. I blame the dealership here more than anyone. They sold a car as having a warranty that they had to know wasn’t going to be honored for powertrain issues because they knew there were no maintenance records.
What surprises me is that this issue came up on a 2019 Infiniti, with today's vehicle technologies and computer logs... Is Infiniti saying that the on-board computer, which likely indicates "It's Maintenance Time Soon" on one of the LCD panels, with dealers & oil change places resetting the message when the maintenance (e.g. oil change), doesn't contain a log of each of those resets - dates, mileage, and maybe even the GPS coordinates? If not, Infiniti's cars are pitiful...
Good customer service. The cost to the manufacturer would be no different if records were provided. Most people will only see this as bad customer service and disregard the lack of paper work.
The issue is that warranties don't cover the damage you do to the vehicle. If you abuse your car and never change the oil and try to use your warranty it could get denied.
@@SheyVick that is not the point. Keep up. The dealer should have known warranty claims required previous service records and that they were not available, thus should have made it clear to the customer there was no transfer of the remaining warranty on the car and it was being sold as-is
@@comeonman1100 I said nothing about used cars, simply that it isn't unreasonable for a manufacturer to deny a claim if there is proof of negligence. "Keep up."
@@comeonman1100 I understand your reading comprehension is only at the 3rd grade level but try to keep up. The manufacturer can deny claims if they feel that the car was abused and the owner has no paperwork proving otherwise. You are trying to twist my words into something they are not. I can comment on a more specific portion of a conversation without contradicting the overall discussion. Yes, dealerships can be scummy and sell a car that is effectively unable to use warranty repairs while advertising/selling warranties to the buyer. At the same time, manufacturers can reasonably deny warranty claims if the car was abused by a previous buyer. Again, I wasn't commenting on dealerships and their scummy behavior, just the manufacturers.
I saw the original story a few days ago and at the time thought it would be a great story for your channel. My wife and I even discussed whether the owner could sue someone. I recently helped my son buy his first car. One of the things I stressed was having the car independently inspected and seeing the service history. If it wasn't available, he needed to walk away.
I don't know, you should have it inspected, but used cars the ones that take care of them the best do it themselves (people come to me when they need a transmission rebuilt, I was just a farm boy but they knew I could fix anything and a bit OCD and meticulous compared to someone slapping parts back together to make a quick buck and hit a quota). I don't think I'll ever let a mechanic touch my car, too many of them are incompetent idiots, and if something fails (with the way I drive that would likely be a death sentence), I want to know exactly who is to blame and I'd prefer it to be me. Its way too easy to change your brake pads or oil for even a child with access to the internet so there's rarely a reason to take it for service (because they also don't do it right anyways, you want that engine hot and then when you drain it you jack up one side of the wheels to help slope the engine to drain better, then I also add a cup of clean oil with the used still running out to remove some more crud that didn't drain). But you don't get that kind of service when they are just trying to move onto the next one, and some cars are easy enough you can change the oil in a suit and tie (I've done it before on a Mercedes, super simple), so I'd debate that aspect. What you want to know is the owner, because you can usually tell if they are honest, and how they drove is probably as important. Also did they take care of issues immediately, or did they possibly let them wear other things? Service history won't show that. Now its great if they have a log book, but its also pretty easy to just remember every interval of 3k change the oil. Also inspect your car WAY more often, wiggle things, push things, listen, all that stuff (even smell them can help)
Its kind of like my credit history, you'll see no record, because I simply don't buy things I don't need, be responsible, and save up until I can afford it. Doesn't mean I would be a bad "sale" for a loan, it just means I'm extremely calculated and responsible. Hence you should be just as focused on the owner of the vehicle.
I've know this for a fact to be true. When my Mitsubishi had the timing belt break the engine blew. But, I saved every freaking receipt for all work for years. I was able to negotiate an excellent deal after I inundated them with a mountain of paper work.
Dealer could of offered a percentage discount on the parts and or labor. You are correct, sometimes this is up to the service advisor to " properly" present the repair to the manufacturer in order to get coverage. After all service advisors are paid on commission basis. I have had cases were a customer purchased a car and it needed a warranty repair. The customer had not even put a thousand miles on the car. Oil change interval is 10,000 miles, they have no service records. The repairs were covered after going back an forth and pointing all this out.
When I pay someone else to do my oil changes even though I can do them myself, the Mitchell system they use for managing the auto shop automatically reports the work to a database that ends up on CarFax reports. I don't have to track receipts for oil changes to prove they were done. Oil changes are the #1 thing that you don't want to fail to do!
For some reason the dealer I used to go to for service (they always had coupons and a free fancy coffee machine) never reported the oil changes to CarFax. They would report the state inspection every 2 years though. I just scaned in the receipts and added my own CarFax entries. I need to check if my new place reported my last service now that I think about it... Dealer nixed the coupons and went way up on their rates so no more business from me.
If you were to sell the vehicle, proof of timely maintenance will increase it's value to the point of paying for the oil changes. I would not buy a used car without proof and would pay more for one that had proof.
If the car is being sold with a transferable manufacturer warranty. The manufacturer would need to terminate the warranty prior to sale. If it is sold with the warranty, and transfered, the manufacturer owns the repair burden.... Furthermore, all the guy would have to do is write filter numbers and oil quantity used in a notebook with made up dates and mileage. That counts in the u.s. in court everytime.
No, but I have provided professional testimony about this in a couple on the east coast. I don't want to be a lawyer, my sister is a lawyer and her salary has 1 less zero in it than mine, since I started my business 5 yrs ago
My car is in for oil related recall. Service Advisor says " You do your own oil changes, and don't have receipts?" My reply "The oil changes done here at your dealership by the book since day 1, issues regarding quality of oil used is between you and your oil supplier" The look on his face when I said that was priceless!
It has 100% happened in the United States. I'm in Texas, and worked with an extended warranty where they asked the customer for 10 years worth of oil change receipts.
If the dealership sold you a car that was still under warranty, the implication is that the vehicle is up to date to the point it was sold to you. If the dealership does not have the records up to that point, then selling the car stating that it is under warranty, is dishonest and a downright scam.
I ran afoul of this back in the 1980s - I did my own oil changes, kept all the receipts for oil and filters, and the manufacturer argued that there was no proof that the oil I bought went into my truck rather than someone else's. The regional manager folded when my lawyer girlfriend sent a demand letter. The new engine outlived the relationship with that girlfriend.
@@robertott2631 the threat of legal fees and losing in court... having worked for a couple dealerships(doing computer work via the place i was actually employed), often a letter in legalese will help more then you would expect.... a buddy of mine once got a replacement for a confirmed limon, that was much newer and around 30% more expensive, because it was the closest thing they lot had in stock, and they REALLY didnt want him to use the lemon law against them, they sold a known documented lemon they had to buy back before... they also threw in a maintenance package that gave him oil changes, alignments, lube jobs...etc for as long as he owned the vehicle... one of our friends went over the letter i came up with, tweaked the wording with more legalese and had her boss look it over...he had her put it on office stationary and mail it in a company envolope after seeing the proof she collected that it was a lemon they resold...(turned out they were ordered by nissan to send it back but resold it instead... nissan wanted it back because.. they wanted to figure out why it and ones like it of that model, had those issues... and ended up collecting the car without warning the dealership... that place changed hands a few years later and the new owners alot less of a shitbag, they dont replace odometers anymore to boost sale value for example... and the old owner and his head staff would do that shit... the only time you can legally change out the odometer is when one fully fails... (buddy had an outback thats gages...melted..well parts inside and you could see the heat damage...rare but they got one of a few thousand that got flawed packs, we swapped the whole package with one from a pick-n-pull type place that was actually the higher end models dash and let him add a few switches with ease... (fog lights are a big thing where he lives so... yeah.. having them on a proper switch was nice.. ;) ) anyway its just that, legal shit rarely goes in favor of dealerships when they are in the wrong, and it costs them to fight it in court and then lose and have to pay anyway... cheaper to make things right then to suffer the fallout... btw, he sold that outback to his cousin whos fully aware how many miles were on it when it was swapped.... he helped us pull it at the yard... sadly its not easy to roll an ometer up to the proper miles... i also have a buddy who sold a car that said it had over 500k miles on it... but would have had to have been driven nonstop at high speed since it was built to have gotten anywhere close to that..... the digital ometer added CHUNKS of miles every time they disconnected the battery.... the manufactuere eventually was able to swap it out and get it sorted so no legal problems would come... but it took me and a buddies dad going with him to the dealer and having a talk with them... they decided risking legal problems over something that they could tell from basic math...wasnt possibly real... (also the fact it still had the tires they put on their cars and the tread wast over 30% of original still... yeah... turned out... i could see the flaw in the replaced unit.. their tech was shocked i could see the issue and showed him what was wrong... 3 leaky caps and a couple solder bridges that shouldnt be there that looke like "Cold bridges" meaning they may or may not be making good contact on one or both ends but could still be causing serious issues... i gotte give the manufacturer credit though... the dealership even said they got paid fully by the manufacturer for the work and the parts had been shipped out overnight, they wanted the unit back... i told him i could see why as a tech and mech geek... ouch... or.. in modern parlance OOOOOOFFF!!!!
A bazillion years ago I bought a used '95 Ford Contour from a Lincoln-Mercury dealership. Pretty sure it was still under warranty. Had a check engine light not long after buying it, took it back to them, and they took off the valve cover and found a sludged up engine. They asked where I bought the car from, I said I bought it here, and they cleaned out the engine and fixed the problem no questions asked. Even though our current daily drivers are WELL out of warranty and we'll drive them into the ground, I save all the receipts. Even save the cardboard cover to the filter with date and mileage written on each one.
The one and only car I ever bought new I did all my own oil changes and maintenance on, I kept a detailed log including dates and mileage and left it in the glove box when I traded the car in.
Well, not buying a used Infinity if the dealership won't cover warranty work on a car THEY SOLD. Selling it is a claim that the car is in warrantable condition.
The article does not say if the guy bought it from an Infiniti/Nissan dealership. When the problem occurred he went to an Infinity dealership who said he needed the service records. He went to the 'dealership' where he bought the SUV and they did not have the records nor knew where to get them. Infinity/Nissan should have the records but they don't, so where and when was the vehicle serviced IF it was done at any Infinity/Nissan dealer the records would be available from their database. Since the selling dealer did not have them then we presume he did not buy it from an Infinity dealership. And since the Infinity dealership did not find any records then we presume it was not dealer serviced. There is more to the story out there. P.S. I feel for the guy as I live a couple of hours from Toronto, however the conditions of the warranty were not met, and do we have the full story?
We sold a vehicle to one of my coworkers years ago. Dodge stratus, I gave her all of the service receipts and she laughed about the novel. After several years, it was totalled. She received more from the insurance company than she purchased the car for. Side note, our son had upgraded the radio, it actually had a remote! She liked the radio and wanted to keep it. She went to pull it from the vehicle where it was sitting behind a gate at a tow company and it was gone! She went in and said she was going to pick it up tomorrow or she would be contacting the police. She had her radio the next day!
My previous vehicle came from the used car lot of a major dealership. There was a one-year warranty on it, from the dealer (not from the manufacturer). I opted into buying their oil-change service, just so that they could never claim that I wasn't doing the maintenance or the records were otherwise faulty. After the warranty was over, I declined to renew that service (which was a little more expensive than it needed to be), and used a more cost-effective oil-change place for further maintenance. When I got rid of that vehicle, the next owner was glad to see all those receipts, even though there was no further warranty on it.
I went through a similar fight with Hyundai. Refused to warranty the awful Theta II bearing issue because of 1 missing service record. We fought with them and they eventually found that the oil pump itself had suffered a catastrophic internal failure which caused the engine to be starved of oil. After 3 months in the shop, Hyundai ended up footing the bill. We traded it in the day after we got it back.
Interesting article. I asked my buddy who works at a dealership about what happens to my car when I trade it in. He says they will detail the car and remove any and all references back to me. This includes tossing maintenance receipts and removing non-factory accessories such as window tint. They go through the car and ditch anything that has my name on it. Never thought that maintenance receipts would be part of the cleaning process.
i must say... ivebeen following fo4 a while and your edits are practically seamless, great job. I dont know why i post on this particular video but just know i could do it on all of them. cheers from Canada!
Former dealer here - the dealership is engaged in fraudulent practices. We sold used cars with warrentys BUT they had to have full maintenance documentation and under go a FULL 50 POINT INSPECTION by our mechanics. Good solid program.
We bought a 2 year old Taurus from a Ford Dealership with 28,000 miles. It still had factory warranty and we bought an extended warranty at the day of the purchase. In under 200 miles the transmission went out and Ford did immediately request the service records from day one. Warranty denied, of course we had no records and the dealership said they didn't. We got in touch with the previous owner from the title and it was an elderly lady that lived less than 1 mile from us. She actually had all the service records from that dealer in her bag in her new Taurus. She gave us all the records from day one and the dealer said they had went to a new computer system and lost all their records, but they still said no to the warranty, as the transmission fluid was changed 400 miles over due. We was able to buy a Ford ESP plan with the help of that crooked dealer for $500 and they fixed the transmission, but it took them 3 months. It was a total nightmare and no loaner, even though they had loaner cars available.
One thing my parents instilled in me, in addition to "put on your gloves" and "turn off the light", was "keep your receipts". Lately during lockdowns I've been watching online court channels and it surprises me how many people in court aren't able to substantiate claims or losses due to lack of documentation.
I have a 2000 dodge Dakota 4.7 4x4 bought it new in 01 and changed the oil every 3000 miles. It now has 295,000 + miles and still runs good. A mechanic told me in the late 70's ( if you always change the oil and leave it stock, it will run forever!) If a car is well maintained. You ALMOST don't need a warranty.
We actually had an insurance company insist that the value of the car was reduced every time we had the oil changed after an accident as an excuse not to pay full value. They actually said following the factory maintenance reduced the value of the vehicle just to avoid paying full price. Makes one wonder how many people fall for that scam and drive the car till it quits instead of maintaining it.
The thing itself says Ben lives at 100 Wolfe and Milo Memorial highway. I had a friend in high school whose sister told me when asked that the tires rotate enough when she drives the car. Sometimes people don't care, and sometimes people just don't know. Don't be those people.
Whats hilarious about this to me is after you mentioned wolworths, my dad still has a riding lawn mower that says 'montgomery ward' on the side and it runs.
The car dealer sold it with warranty applied to the buyer Sounds like a crooked car dealership to me. Obviously they knew there’s no paperwork or proof of oil changes or any other work but they decided to take advantage of this guy just to sell the car obviously the person buying the car with warranty and more than likely he paid more for the vehicle because of the warranty
This bullshit happened to me. I was able to prove all oil changes all but 3 oil changes. I had to argue with the dealership for an entire month to finally get it fixed under warranty. Finally they agreed to open and look at the engine, The engine looked like it was serviced regularly so they didn't charge me.
Totally not BS; it's a requirement. We'd not pull down an engine that had a serious problem without maintenance records, so that we wouldn't get stuck with the labor for tearing down something not under warranty.
@@UncleKennysPlace No it is BS. I proved 27 oil changes but could not prove 3 oil changes because I had done them myself. The amount of crap I got from the dealership was unbelievable. Are you telling me that missing 3 oil changes (that were done but not proven) out of 30 oil changes will destroy an engine? Again BS.
@@OneWildTurkey No it was the first three, then I moved and started to have them changed at the dealer since all my tools and garage was back at my parents house. Like I said oil changes were done, tear down proved they were done. Dealer was not happy servicing a car from another out of state dealer.
I also have known a guy who bought new vehicles about every 30k miles and never changed the oil. I also bought a used vehicle one time that had been treated this way. I was the 3rd owner and the first owner didn't change the oil for the first 29k miles based on all the sludge I found in the engine when it started burning oil.
When my co-worker got their new used car a few years ago it literally came with the paperwork for literally everything that was done to it, they were happy the car had a good owner so if it blew up they had all the paper work of everything ever done to the car. The folders only grown since then, save the paperwork people. XD
It is good you brought this up, I think it will help many to think. I am one of the nuts who does maintenance too early but I'm also the dummy who doesn't save receipts because I think I'll never sell my vehicles.
Fun Fact: The consumer law in Australia where all companies selling goods and/or services in Australia must abide by also has a section listing the various rights each consumer in Australia have.
Keeping maintenance receipts can help in insurance claims. You want to set the value of the vehicle higher. Condition matters. A car that's had regular maintenance and new parts installed affects the value. Even on a used car.
How do you get receipts if you perform your own oil changes? Are they going to accept receipts for the oil and filter I bought? It seems like the reasonable next step to defraud someone is to just say ‘Well we believe you bought the oil, but we don’t believe you did the service.’ I have never had someone else perform my oil change since I was old enough to drive. Too easy for a mechanic to not put the drain plug back in, or torqued down enough.
@@toolbaggers the maker will claim you never put it in. again, even if you did it in front of them, they would claim something else. they are not expecting you to sue to get them to fix it, they are expecting you to not have enough money.
Not put the drain plug back in? Not even a kid in high school auto shop could forget to put the drain plug back in. That would result in a fresh oil spill that cannot be ignored. As a driver you would have to ignore the low oil pressure warnings. Not putting the drain plug back and nobody noticing it until it's too late is like going to the McDonalds drive thru, not getting any food and driving home and later and wondering why your still hungry when you wake up in the middle of the night.
I work for a major north American vehicle manufacturer in the service side of the business. Absolutely this should've been covered. There is something called a "policy adjustment". When the warranty policy doesn't cover something but it clearly should be covered, the dealer applies for a "policy adjustment" and explains why it should be covered. OEs and Dealers have processes and procedures for covering things that don't directly fall into the warranty contract. The warranty contract is a lot stricter than what we actually cover because it covers our ass when litigation happens.
This is why I have the dealer do all the maintenance until the warranty is up. Now, for a used vehicle that's relatively newer always get CPO. It's a factory backed certification. But, you still need to show proof of maintenance, so get that done at the dealer. I know people like to do their own oil changes, and if that's the case it's imperative to keep all of your receipts for oil and filter. And mark on those receipts the mileage at which the maintenance was done. If it's a thermal paper receipt make a photo copy of it for your records. Those receipts degrade over time or if exposed to heat. The only manufacturer I've seen step up and take care of a customer, even outside of warranty, is Volvo. When I was a tech for them it wasn't uncommon for Volvo to replace engines/transmissions on vehicles well outside of warranty simply because the customer had all of their required maintenance performed at the dealer. Or they received a huge discount. Now at Mercedes, ohhh you have 50,001 miles on your car and the engine blew? Sorry about your luck. That'll be $9000 to replace it. Ford actively tries to refuse warranty even for vehicles still under warranty. FCA, engine knocking, ohh that's normal. lol GM, vehicle towed in with no crank, tech could not reproduce, vehicle towed out.
In my contry has almost the same law. And when you buy the oil and filter you can ask them to put the regestrationnumber on the receipt (all car parts shops) and do it your self.
Warranty should be honored. It was sold from the dealer to him with warranty advertised but in a condition already (missing servicing documentation) that is now being claimed voids the warranty. It's called false advertising. To find out of manufacturer or dealer should honor the warranty, obtain copies of agreements between them.
I'm one of those guys who does all his own maintenance on all of my own machinery and the one single thing i have found that i can do to remember when i changed my oil and this has saved me with a warranty claim too and that's taking a sharp tool and etching the miles or hours of the change on the filter ,,this habit saved me close to $20K on an engine of all things in my commercial mower ,,my engine in a new mower failed just past 1200 hours on a Toro 580D less than 3 years old ,i did buy it used with 900 hours on it ,,they tried this same thing you were just talking about ,,what saved me was my habit of writing the hours on the machine at the time of the change on the filter ,,the machine had been a rental from the toro dealer and they tried saying i didn't have the proper maintenance records despite the fact i keep meticulous records and being a rental they should have records of it too ,,i'm also not talking about a cheap machine either it was over $50,000 new
One of the reasons I started buying new cars as soon as I was able to afford to. You never know how (or if) the previous owner (or in these days lessee) maintained or treated that car.
Same here. Every single used car I ever owned gave me biiiiig trouble. Every new car I've ever bought gave ZERO trouble. I should have learned from my parents' experience. They mostly bought used, and every used car was a lemon. One always wonders why the previous owner either sold it or traded it in....
This is why I have a maintenance log. It is digital through Google sheets so the dates it is updated are time stamped and can be checked against when they were updated. I almost always goto the same place too which also keeps a log of what they've done.
We see this all the time with aftermarket warranties also. In the USA there are many independent repair shops that participate in the Carfax Car Care. You can track maintenance and other information there. Not sure if it's available in other countries.
I grew up knowing to save receipts. Since Dad changed the oil we could use the receipts of the amount of oil purchased. We have never needed to show them, thank goodness. We kept mileage so oil changes were simply written in. Currently our garage recently closed but then we are still way out of warranty.
All work on my car is reported through car fax..this includes oil changes belts etc Admittedly this is a luxury sports car but it shouldn't make a difference
"A warrantor MAY require you to *perform* maintenance" So I guess according to the Michigan court of appeals, just buying the oil and not actually putting it in the engine counts? That's performance right?
had a customer that went 20,000 miles and never changed the oil and the warranty was not approved and yes you can tell if you go way to long without changing the oil
What’s criminal, especially from an environmental point of view, but also from a cost perspective, is requiring oil changes more often than actually necessary. Depending on the driving conditions and type of oil used, such as many short trips with cold oil vs longer drives with a warm engine, or synthetic oil vs regular, the reasonable time between oil changes can vary greatly. In this case, the manufacturer should have to actually show that the mechanical problem was genuinely caused by lack of maintenance in my opinion. I think that the percentage of vehicle owners who actually manage to keep sufficient records of all maintenance is vanishingly small, so the law should account for that reality.
He buys the car from the dealership who say it has a full warranty. They later deny the warranty claim because the previous oil change receipts were missing. So they lied when they said it had a full warrenty, they should have told the purchaser the required receipts were not included in the sale at the time of the sae and pointed out any impact this might have had regarding a potential warranty claim. It should now be incumbant upon any dealership to point out any potential problems regarding "missing" documents and potential warranty claim. If not told at the time of the sale that important documents are not included in the sale, that any warranty claims cannot be denied for lack of said documents.
This nearly happened to me in TX, oil pump gave up and trashed my engine. The service center that my warranty went through had done 4 or 5 oil changes on the car, but I'd done one at another shop. It wasn't until I was able to get a copy of the other shop's invoice that they honored the warranty. (It was based on the average mileage, so being a used car I was stuck having to account for mileage that I hadn't put on the car.)
In 1980 I purchased a new SAAB 900 turbo. The engine failed 6000 miles passed the warranty. I had all the oil changes done at the dealer and they went to bat for me and got the engine repaired under warranty even though the warranty had expired.
I purchased a used car (1968 falcon) in 1980 for a very low price. The first thing I did was do a maintenance on it. The oil was so black, even a film on my finger was black. I ask the previous owner when he last did an oil change. His answer was "when I got gas, they check the oil level and topped it up". This car had never had a oil change or new oil filter or air filter for 12 years. Never had a problem with the car for the 5 years that I had it until I blew out the transmission. Although his gravel driveway had a very dark color to it.
In Australia most car makes are 5 years unlimited klm warranty some are 7 years unlimited , we have service books to record your maintenance of the vechicle, given when you buy the car
A vehicle that we used to own was making an engine noise at around 100,000 miles. The dealership said it wasn't a big deal. My husband took it on a trailer to a business which dealt only with Jetta TDI because the noise continued to get louder. Had the engine rebuilt because of a bent compression rod. Hubby still misses the car, although with the price of fuel not as much. We traded it in with approximately 640,000 miles on it. It looked like it had 640,000 miles on it. Was becoming a money pit and was due for a timing belt change which was a quick grand!
Manufacturer: We're not going to honor the warranty because .... reasons. Customer: what reasons? Manufacturers: the reasons are because of reasons. Yeah that.
I recall a few years ago a person came into my Uncles service station when I was there because the knocking was so loud she couldn’t take it the sound anymore. When he checked the oil it didn’t even register on the dip stick; he asked when they last had an oil change, and the person responded that they didn’t know they needed to get the oil changes as it was a “lease”. My uncles eyes rolled so hard I heard it, JK, but quite close. He put a few quarts in and referred the customer to the dealer to get it fixed; I’m guessing it wasn’t covered as well.
worst part, i have sat in on enough lease signings they make it clear the person needs to bring it in for maintenance, and people never listen... one gal who use to go to my mothers church was very upset when she blew the engine of a 2 year old car on a 5 year lease and they told her to pound sand on the warranty because she never took it in for any service and that was 100% why the engine blew going 75 down the highway... what oil was in it was pure sludge... she sued and lost... her husband ended up divorcing her over her stupidity turns out he even setup service appts and she just canceled them not wanting to waste her time, it was just the finale straw, her expecting him to pay the lease off so she could get another car when he drove an old f250 that was made 2 years before i was born... saw her a year after her divorce working at subway and doing it poorly... when i said "i thought you would never work one of those meaningless shit jobs unworthy of any sort of respect?", she actually threw stuff at me and stormed into the back..her manager...started sniggering... turns out it was her niece who ended up having her own mother tell her to fire her aunt if she wasnt going to be reliable and ontime... and have a shit attitude... and yeah, i have LIVED that "eyes rolled so hard you heard the pop" ... my own and other peoples... once had a boss who was enraged to learn the fact he never let anybody service the forklifts ment 2 were down needing engine rebuilds or replacements, no joke, his own father and grandfather ended up deciding he wasnt suited to running the company and grandad took over his company again... and let us get shit done and get shit fixxed, infact, he paid us over time for 3 weekends in a row to just come in and get the place back in shape, we had to replace not just barings but rollers on 3 of 4 floor cranes that again we were not allowed to even go up and lube the barings...so..yeah... the old man had to spend over 100k in total getting the place back in shape... we ended up rebuilding one engine ourselves and the other had to be swapped... the block was too fucked up to bother with... thankfully somebody who worked there had a vehicle with almost the exact same engine and the only change needed was the propane carb vs gas carb... in 3 days we got that one back up and fully working.. also had to swap all the hydrolic line on multi yard units(forlifts and other stuff), because the idiot had us leave stuff parked outside regardless of weather, thats not good on hoses... not at all... not ones made for mainly indoor use... just stupidity making everbodies lives harder.. had to swap the seats on all the units due to weather damage and the old man not being willing to exect us to use seats he wouldnt sit on in his work coveralls... ) i do know somebody who leased a car and took it in every time, and kept records, only to learn they didnt do shit outside take it threw their car wash... when the engine blew on a 600mile trip... the records allowed the dealership in the area to get the manufacturer to cover repairs (they even helped them get a long stay hotel room for the 2weeks it took to get it sorted..), he was told the manufacturer went after the dealership he had the service at, because it was very clear, oil changes were never done, at best they added some... the filter was 100% plugged with sludge... real mess.... that dealership was under new ownership less then a year later...
That is why I actually purchased a software program to enter all the maintenance and servicing. Since I also put in the service intervals, it says when it requires the servicing. When I sold my vehicle, it has a nice reporting feature to generate for the maintenance history, and left a copy on the dash for all the work I had done on it, including when (odometer and date), who did it, any invoice numbers, and the details (including notes). Would take me a while to track down original copies of the work, but they are around. ' Hmm... may need to start digitizing the records so I can attach the original receipts for the records for it. Nicely, everywhere I have done repairs, other than at the dealership, I have digital receipts for the services being done, which are much easier to keep track of than a several inch thick stack of paper receipts from the dealership services.
I may be alone in this, but I breathe a sigh of relief when my vehicle exceeds the warranty mileage/months. It means I will no longer have to deal with the dealership service department.
My brother in law worked in a dealer service department for around 10 years before opening his own independent shop. One thing he told me, is at the dealer you never know which guy is going to work on your car. You could get a guy like him that really knows his shit, or a total dumb ass. I had never really thought about it prior to him saying that to me. That same dealer sends cars over to him all the time that they can't figure out.
@@VideoArchiveGuy this is OK but Every car dealer I’ve bought from has cheated me somehow! Several have not actually changed the oil and filter and others have claimed X service was necessary and the car was dangerous. I mark the filter and check the oil to make sure service done. One time before a trip I found they cheated on the oil change. I then did it myself. Trust but verify!
@KR I'm not trying to say dealer service departments are perfect, but on average you will get better service from a random dealership than from a random independent mechanic. Are there indie mechanics that are wonderful? Yes. Will they have the factory-only diagnostic machines? No. Will they have the factory-supplied tools? No. Will that make a difference? Maybe. Sure there are horror stories about dealers - but there are lots of horror stories about independent mechanics (or Firestone or Goodyear or…) too.
Don't keep the records in your glove box. Take each invoice and put it in a sheet protector and keep those in a binder in your house. Paperwork kept in a glove box is bound to get lost or damaged.
Warranty is just another way for them to take your money with a promise of service. While also being able to deny service for nearly any reason, knowing that they have deeper pockets than you to fight you. That is why I do not purchase an extra warranty of get something I can't fix.
"Do you have receipts for the oil you bought?" Thanks Steve, I will from now on. Though my truck is 20 years, but maybe someday I'll have a vehicle with a warranty.
Even if a plane is perfect, it's not considered airworthy if there isn't record of all maintenance being done recently enough. Cars don't have that requirement.
@@johnricci4511 I'm not saying it isn't more important with an airplane, I'm saying there's a reason why planes are better taken care of than cars are.
Yes, when some repair is excluded and its not because the owner was negligent the dealer can ask for a Policy adjustment and the manufacturer may say they cover parts and owner covers labor.
If a dealer sells you a used vehicle and says "Oh, it still has 3 years of warranty left", but they don't have proof of prior maintenance, aren't they misrepresenting the car?
You'd have to prove they advertised that it had a warranty still. If it's not in writing or on video, then you'll have a hard time proving your case to a court.
@@trickmiller8169 that's certainly true, but if it was in writing I think it would be a good case
@@trickmiller8169 have someone check other used cars they are advertising with remaining warranty to see if they can provide service records. If not, it proves a trend.
Denying one claim based on the specific circumstances doesn't mean you don't have a valid warranty.
@@suedenim9208 It's pretty rare that the engine dies from lack of maintenance so there's usually no need to go back in service history so this problem doesn't come up, but I think you'd find that most preowned vehicles don't have great, PROVABLE service records but are being sold with warranties
If the existing warranty was used as a selling point, couldn't he have a claim that they misrepresented the true value of the vehicle at the time of sale? In my mind, the vehicle is worth a lot less absent the factory warranty.
Yeah, he should consult a lawyer to see if he can get some reimbursement from them due to being charged for something he didn't actually get (Manf warranty).
yes, dealer should have had prior records.... if they couldn't get them, then they should have told seller that warranty wouldn't apply and not sell the vehicle as if it had a warranty. That's said, one shouldn't buy a used vehicle with a warranty and not request prior records....no records, no sale.
@@musictosoothe Don't you mean, should have told the buyer?
I would add on that the dealer sold the car claiming the car still had the balance of the warranty. If the maintenance hadn't been done then the car wouldn't have the warrantee. Thus, the dealer misrepresented the car.
I’m sure they got him to sign some bs that states that they don’t certify the current condition of the car and owe no compensation or something like that…. They’ve thought of all the dirty tricks already
When a dealership sells a certified pre owned car, that should represent sound mechanical condition and prior proper maintenance. Using the excuse of no oil change paperwork on a car you sold is slimy and seems dishonest. The dealership knowingly touts the warranty as a selling tool. Then denies the work because they know you cannot produce paperwork from before you owned the used vehicle they sold.
Certified pre-owned doesn't have any meaning other than the buyer likely paid an extra 15% for the dealership to use the photocopier to provide a shiny marketing document that claims a mechanic checked 300 points on the vehicle.That same document also has fine print saying that applicable warranty terms and conditions still apply. See your warranty book and dealer for details.
Might be cheaper to buy a non-certified pre-owned vehicle and use that extra money on the nuisance repairs that are part of the used car experience.
Certified pre-owned is a huge scam
@Bobb Grimley We need to send all dealerships to Ukraine
CPO means a 60 or 90 days warranty. That’s all. The terms and conditions of the original factory warranty still apply.
The warranty is by Infinity/Nissan the manufacturer; not the dealership. The vehicle passed the inspection certificate for safety, and was in sound condition. There was no paper work for any service on the vehicle at all. The previous owner must have had no service done, used an independent garage or did it themselves. The warranty specifies that the car must be maintained to the service schedule. The buyer should have asked for the paper work when he bought it; no paper work then walk away.
My wife is from Europe.
During our dating phase, she visited me and purchased traveling health coverage or vacation health insurance. Health insurance that was only for out of the country.
Well, she got sick and used our local urgent care facilities.
My now-wife got all the paperwork and filed a claim to get paid back.
They denied her claim because she didn't get their form filled out.
Well, being an intellectual, I did something while she was here and became a person who is authorized to view her medical records.
She emailed me the insurance form, and I had it filled out by the appropriate medical staff here in America, and I mailed it over to her.
The insurance company tried to cheat her by giving her what seemed like an impossible task to overcome. They didn't expect her to have someone in America with the capability of obtaining her medical documents.
That insurance company paid her claim in full.
Progressive sells healthcare? 🤣
Nothing like your healthcare cost depending on a company with a vested interest in not paying out.
I recently had to buy travel insurance as a condition for travel to another country. I'll bet they deny 99% of claims no matter how legitimate the claims are.
Any insurance company regardless of type have department designated to review and if at all possible REJECT claims.
Ive heard they get bonuses for successfully rejecting claims.
@@kellark yeah, but I have firsthand experience with Progressive. My girlfriend's catalytic converter was stolen twice. The first time they told her to have my apartment complex's insurance take the claim, and the second they tried to total her car (repair being 1/20th the value of the car).
I bought a new car in NY in 1988, the engine blew after 10,000 miles, and I sued under the NY lemon law. The other side said I failed to do proper maintenance. I then produced my receipts for oil changes at manufacturer intervals, but at my local mechanic. They tried to argue that the mechanic did the oil changes incorrectly. Judge said the other party was full of BS…I won.
I have seen a lot of idiotic mechanics, but they were almost all dealerships... I mean extreme stupidity, like for some reason removing the air filter when all they were told to do was change the oil (that's a quick way to ruin a turbocharger on a pickup driving just a few miles down a gravel road), or air filters on ATVs doing the same thing (happened to the same family, different OEM dealerships obviously). That's why I don't let any mechanic touch my car, with the way I drive if something fails I'm dead, and if it does I want to know which idiot to blame (which would be myself, and I'd be ok with it if it were my fault). Last thing I want is someone screwing up a brake job, or over-filling the engine oil, or something like that. These are super easy to do yourself anyways, even a young child with access to TH-cam can figure it out easily so why risk it?
Glad you won though, because very few cars die that fast. One of the few would be the rotary engine in my car (they could die as early as 20k miles if you drove them slow, you have to make those engines scream every time you drive them), but that just means I got mine for very cheap with a freshly replaced engine and very little miles on the frame!
good
I bought a Saturn Vue off a used car chain. With a warranty using their mechanic. Transmission fried. They replaced it. Power steering went out. They changed it. It being a GM product I inquired about what fluid to put in.
They said DOT 3 brake fluid. What?
Went to a GM dealer he said DO NOT USE any brake fluid in the power steering .well it went out again when they installed the pump they spliced the High pressure hose. Well the warranty expired and power steering went out again. So we went to a different mechanic. Who took off the rack and said "Who the beeeep used DOT3 brake fluid in the power steering system.
@Peter Angles that mechanic at the car lot who did the warranty work.
Must have been a family member of the manager. I told the manager and corporate about it. They did NOTHING.
As a former service manager, I had cases where I informed the sales department that a vehicle would not qualify for extended warranty because of lack of service documentation. They sold the warranty anyway. Also, many dealers toss the previous owners’ service documents to protect the identity of the previous owner. Dealers know what they are doing and are gambling on there not being a major problem that would require the previous owners documentation. The dealership should have stepped up.
and slavery should have never happened but people still wave the confederate flag.
They can copy and redact names and addresses of the previous owner and keep the original documents on file.
@@toolbaggers slavery happened all over the world dude, what the hell does that have to do with his topic.
@@toolbaggers slavery is STILL going on in parts of the world! Haven't you watched any news?
That's worth echoing: every regular used car dealer I've encountered explicitly tosses any service records they are given. They never make it to the buyer. For the dealer that paperwork is only a liability that can complicate later legal claims while not adding to the value of the vehicle.
That's not the case for sellers of classic and vintage cars, where records can add greatly to the value of the car. I once had a Lotus in my care that had two large boxes of records going back to the purchase in the 1970s. Those records probably doubled the value of the car.
I live in Ontario Canada and this story just taught me something I never thought of before. So the next time I buy a used vehicle with any warranty left I will be sure to ask for all maintenance documentation
If they don't have it then it has no warranty as far as your concerned
Steve, we have a customer who just recently experienced something similar with the aftermarket warranty company CarShield. He came in to our shop with his VW Toaureg, engine knocking, and "milk shake" (coolant mixed with oil) in his oil pan. Usually that's a clear sign of a failed head gasket, which isn't covered by warranty. However, once I replaced his motor and tore down his old one, we discovered that his failure was actually a broken valve spring which caused the valve to drop and tumble around in the motor causing the aluminum head casting to break away into the water jacket which allowed for the mixture of coolant in oil. With that new information, CarShield still denied his claim because he couldn't provide ALL the oil change receipts (He had most of them). This should be an easily arguable point because the inside of his engine was spotless, which if you ask any professional mechanic, means that the customer was religious about their service history. Anyway, my point of posting this is to spread the word to people that aftermarket warranties will happily take your money and deny your claim because [insert pathetic reason here].
This is what makes me laugh about the aftermarket car warranty scam calls. If you ask how much it costs and what exactly it covers and the conditions for payout you realize the extremely unlikely chance you will ever be able to use it.
Insurance in general is out of control in this country. People think insurance is a great way to avoid sudden large expenses not realizing that most insurances are a very bad deal for the customer. My family has $3k in dental expenses this month. Given what the premium costs, the deductible I'd need to pay, the paltry coinsurance, and the yearly payout ceiling, theres a very narrow window of actually coming out ahead. Using untaxed HSA funds is a guaranteed discount and 99% of the time a better deal. At best, that type of warranty and insurance is a wash and you basically just let the insurance company hold your money for you until the large expense occurred.
I've heard alot of negative things about car shield. If they pay out, it might only be 30% too if your lucky maybe 50% of the repair bill.
Take that premium payment to these aftermarket scams and bankroll yourself
You pay more for insurance over time than you pay for repairs
This sounds like a legal issue against the person who sold him the car. He didn't just buy the car, he bought the warranty too as it's included in the advertised price advertised with the warranty. Sounds like false advertisement.
A story of an oil change.
I once worked at an oil change shop and we had a car that wouldn't drain out the oil. We tried all kinds of tricks to get it to drain. We called the customer and found out that they had added STP after every oil change since the car was new. We offered to use a cleaner, nothing happened. We then offered to heat up the oil pan in order to get the STP to run out. Well, the heat caused the cleaner to explode inside of the engine. That caused the oil pan to pull away from the block, and us to replace it. That oil pan was full of STP, so do not put STP in your oil. Regularly with oil changes.
A co-worker many years back had the opposite happen. His car was out of warranty by time but was still under for mileage. In that case the dealer actually pushed for an exception with the manufacturer and got it fixed for him. That dealer is no longer around and sadly his experience seems to be a very rare exception.
with honda if you have a good record of maintaining your vehicle with them i have seen them cover many things out of warranty
I had a honda odyssey that had its transmission go out 3000 miles after warranty expired, and the dealership appealed to Honda and got me a brand new transmission and torque converter. It would have cost me $5500, but they did it for free
That’s not as rare as you think. It’s referred to as “good will”
My dad had a 2000 Ford taurus....engine failed at 62,000 miles. Warranty claim denied. 74,000 miles the transmission went, car was scrapped out.
@@contradictorycrow4327 Some of them know the future profits don't have to come directly from that customer, and strive to have a good reputation.
My friends laugh at my glovebox stuffed with oil/maintenance receipts, and my kids think it's "cute" how I have mechanics "autograph" my owners manual (schedule maintenance )
Here's a tip: get a thin binder and put your receipts in order. Most cars have a pocket behind the seats, keep it there. Organized and out of the way.
@@ChefCarterthanks for the suggestion.
- I use those vinyl Lottery pouches they give away at convenience stores. Jiffy lube receipts fit perfect , length wise , when folded in half. Plus I can see date/info thru the clear side of pouch and they stack neatly in glove box.
@@HappyHoboRecovery glad to hear that. I was picturing it all coming out each time you opened your glovebox. Lol
@@contradictorycrow4327 they also provide a printed/ coded sticker that goes in the box next to each maintenance service described in Owners Maintenance Booklet. I assume that would suffice as "proof"
@@ChefCarter haha you pictured my glove box 🤣
i'd say there is a 90% chance that the dealer who sold him the car also did the oil changes before he bought it but kept that info from him. not many dealers would chose a happy customer over their portion of a $20k repair.
But then that record would be on a file.
@@none--other Umm I bought a used Mustang, all dealer repairs are recorded by ford. All Auto manufacturers do this. So it's 9ot up to the dealer not to disclose. In fact I can go online and see the repairs done by the previous owner
Many people have the oil changes done where they bought the car new. Often the new car dealer does the first few oil changes for free to get the customer in the habit of bringing it to them. The dealer who sold the car used might not have been the dealer who sold it new. There are some people who buy a car new and never change the oil and trade the car in after 2, 3 or 4 years.
If the original owner had the vehicle serviced at the manufacturer's authorized dealer, any service performed would have included the VIN. If the case were litigated, those records could be used to prove proper maintenance before the subsequent owner took possession.
Unless the records had been deleted, which if done during litigation, could result in sanctions for spoliation.
I'm not an attorney; I just play one in my living room.
The fact they're holding this guy accountable for the previous owner and dealer's mistake is bogus.
No mistake was made, the dealer if they had the paperwork; made sure it was destroyed. Why keep and hand out the one thing that would make them have to pay out warranty coverage?
The only issue here is that, the dealership, if they destroyed the paperwork, are now on the hook for the warranty, not the manufacturer. Play stupid games, win stupid prizes.
@@TheSiriusEnigma Gl making the courts see it that way
Here’s the thing. Infinity just made an enemy who’s going to tell everyone he knows how big a POS Infinity is. The same with that dealership. Worse, they made the news. This may end up costing them many times the worth of the repair in lost profits due to missed sales. That’s not including your viewers and I bet a lot of other channels.
Episodes like this are why I won’t buy used. You simply don’t know how the previous owner treated the car or why they disposed of it. I’ll bet the previous owner knew the engine was damaged. I wouldn’t be surprised if the dealer knew or suspected.
I blame the dealership here more than anyone. They sold a car as having a warranty that they had to know wasn’t going to be honored for powertrain issues because they knew there were no maintenance records.
What surprises me is that this issue came up on a 2019 Infiniti, with today's vehicle technologies and computer logs... Is Infiniti saying that the on-board computer, which likely indicates "It's Maintenance Time Soon" on one of the LCD panels, with dealers & oil change places resetting the message when the maintenance (e.g. oil change), doesn't contain a log of each of those resets - dates, mileage, and maybe even the GPS coordinates? If not, Infiniti's cars are pitiful...
Good customer service. The cost to the manufacturer would be no different if records were provided. Most people will only see this as bad customer service and disregard the lack of paper work.
The issue is that warranties don't cover the damage you do to the vehicle. If you abuse your car and never change the oil and try to use your warranty it could get denied.
@@SheyVick that is not the point. Keep up. The dealer should have known warranty claims required previous service records and that they were not available, thus should have made it clear to the customer there was no transfer of the remaining warranty on the car and it was being sold as-is
@@comeonman1100 I said nothing about used cars, simply that it isn't unreasonable for a manufacturer to deny a claim if there is proof of negligence. "Keep up."
@@SheyVick that is not the topic at hand. Nice try at spinning your intention.
@@comeonman1100 I understand your reading comprehension is only at the 3rd grade level but try to keep up. The manufacturer can deny claims if they feel that the car was abused and the owner has no paperwork proving otherwise. You are trying to twist my words into something they are not.
I can comment on a more specific portion of a conversation without contradicting the overall discussion. Yes, dealerships can be scummy and sell a car that is effectively unable to use warranty repairs while advertising/selling warranties to the buyer. At the same time, manufacturers can reasonably deny warranty claims if the car was abused by a previous buyer. Again, I wasn't commenting on dealerships and their scummy behavior, just the manufacturers.
If the dealer sold it, shouldn’t they be liable for the condition and documentation being insufficient to meet the warranty they claimed it still had?
I saw the original story a few days ago and at the time thought it would be a great story for your channel. My wife and I even discussed whether the owner could sue someone.
I recently helped my son buy his first car. One of the things I stressed was having the car independently inspected and seeing the service history. If it wasn't available, he needed to walk away.
I don't know, you should have it inspected, but used cars the ones that take care of them the best do it themselves (people come to me when they need a transmission rebuilt, I was just a farm boy but they knew I could fix anything and a bit OCD and meticulous compared to someone slapping parts back together to make a quick buck and hit a quota). I don't think I'll ever let a mechanic touch my car, too many of them are incompetent idiots, and if something fails (with the way I drive that would likely be a death sentence), I want to know exactly who is to blame and I'd prefer it to be me. Its way too easy to change your brake pads or oil for even a child with access to the internet so there's rarely a reason to take it for service (because they also don't do it right anyways, you want that engine hot and then when you drain it you jack up one side of the wheels to help slope the engine to drain better, then I also add a cup of clean oil with the used still running out to remove some more crud that didn't drain). But you don't get that kind of service when they are just trying to move onto the next one, and some cars are easy enough you can change the oil in a suit and tie (I've done it before on a Mercedes, super simple), so I'd debate that aspect.
What you want to know is the owner, because you can usually tell if they are honest, and how they drove is probably as important. Also did they take care of issues immediately, or did they possibly let them wear other things? Service history won't show that. Now its great if they have a log book, but its also pretty easy to just remember every interval of 3k change the oil. Also inspect your car WAY more often, wiggle things, push things, listen, all that stuff (even smell them can help)
Its kind of like my credit history, you'll see no record, because I simply don't buy things I don't need, be responsible, and save up until I can afford it. Doesn't mean I would be a bad "sale" for a loan, it just means I'm extremely calculated and responsible. Hence you should be just as focused on the owner of the vehicle.
I've know this for a fact to be true. When my Mitsubishi had the timing belt break the engine blew. But, I saved every freaking receipt for all work for years. I was able to negotiate an excellent deal after I inundated them with a mountain of paper work.
Dealer could of offered a percentage discount on the parts and or labor. You are correct, sometimes this is up to the service advisor to " properly" present the repair to the manufacturer in order to get coverage. After all service advisors are paid on commission basis. I have had cases were a customer purchased a car and it needed a warranty repair. The customer had not even put a thousand miles on the car. Oil change interval is 10,000 miles, they have no service records. The repairs were covered after going back an forth and pointing all this out.
When I pay someone else to do my oil changes even though I can do them myself, the Mitchell system they use for managing the auto shop automatically reports the work to a database that ends up on CarFax reports. I don't have to track receipts for oil changes to prove they were done. Oil changes are the #1 thing that you don't want to fail to do!
For some reason the dealer I used to go to for service (they always had coupons and a free fancy coffee machine) never reported the oil changes to CarFax. They would report the state inspection every 2 years though. I just scaned in the receipts and added my own CarFax entries. I need to check if my new place reported my last service now that I think about it... Dealer nixed the coupons and went way up on their rates so no more business from me.
If you were to sell the vehicle, proof of timely maintenance will increase it's value to the point of paying for the oil changes. I would not buy a used car without proof and would pay more for one that had proof.
If the car is being sold with a transferable manufacturer warranty. The manufacturer would need to terminate the warranty prior to sale. If it is sold with the warranty, and transfered, the manufacturer owns the repair burden.... Furthermore, all the guy would have to do is write filter numbers and oil quantity used in a notebook with made up dates and mileage. That counts in the u.s. in court everytime.
No, but I have provided professional testimony about this in a couple on the east coast. I don't want to be a lawyer, my sister is a lawyer and her salary has 1 less zero in it than mine, since I started my business 5 yrs ago
My car is in for oil related recall. Service Advisor says " You do your own oil changes, and don't have receipts?" My reply "The oil changes done here at your dealership by the book since day 1, issues regarding quality of oil used is between you and your oil supplier" The look on his face when I said that was priceless!
I must be slow today, because I don't understand what happened. 🤣
It has 100% happened in the United States. I'm in Texas, and worked with an extended warranty where they asked the customer for 10 years worth of oil change receipts.
If the dealership sold you a car that was still under warranty, the implication is that the vehicle is up to date to the point it was sold to you. If the dealership does not have the records up to that point, then selling the car stating that it is under warranty, is dishonest and a downright scam.
Do not assume anything nothing is implied only what can be proven. If you can't prove these things in writing they didn't happen
I ran afoul of this back in the 1980s - I did my own oil changes, kept all the receipts for oil and filters, and the manufacturer argued that there was no proof that the oil I bought went into my truck rather than someone else's. The regional manager folded when my lawyer girlfriend sent a demand letter. The new engine outlived the relationship with that girlfriend.
What’s the magic of a “demand” letter.,??
@@robertott2631 the threat of legal fees and losing in court... having worked for a couple dealerships(doing computer work via the place i was actually employed), often a letter in legalese will help more then you would expect.... a buddy of mine once got a replacement for a confirmed limon, that was much newer and around 30% more expensive, because it was the closest thing they lot had in stock, and they REALLY didnt want him to use the lemon law against them, they sold a known documented lemon they had to buy back before...
they also threw in a maintenance package that gave him oil changes, alignments, lube jobs...etc for as long as he owned the vehicle...
one of our friends went over the letter i came up with, tweaked the wording with more legalese and had her boss look it over...he had her put it on office stationary and mail it in a company envolope after seeing the proof she collected that it was a lemon they resold...(turned out they were ordered by nissan to send it back but resold it instead... nissan wanted it back because.. they wanted to figure out why it and ones like it of that model, had those issues... and ended up collecting the car without warning the dealership...
that place changed hands a few years later and the new owners alot less of a shitbag, they dont replace odometers anymore to boost sale value for example... and the old owner and his head staff would do that shit... the only time you can legally change out the odometer is when one fully fails... (buddy had an outback thats gages...melted..well parts inside and you could see the heat damage...rare but they got one of a few thousand that got flawed packs, we swapped the whole package with one from a pick-n-pull type place that was actually the higher end models dash and let him add a few switches with ease... (fog lights are a big thing where he lives so... yeah.. having them on a proper switch was nice.. ;) )
anyway its just that, legal shit rarely goes in favor of dealerships when they are in the wrong, and it costs them to fight it in court and then lose and have to pay anyway... cheaper to make things right then to suffer the fallout...
btw, he sold that outback to his cousin whos fully aware how many miles were on it when it was swapped.... he helped us pull it at the yard... sadly its not easy to roll an ometer up to the proper miles...
i also have a buddy who sold a car that said it had over 500k miles on it... but would have had to have been driven nonstop at high speed since it was built to have gotten anywhere close to that..... the digital ometer added CHUNKS of miles every time they disconnected the battery.... the manufactuere eventually was able to swap it out and get it sorted so no legal problems would come... but it took me and a buddies dad going with him to the dealer and having a talk with them... they decided risking legal problems over something that they could tell from basic math...wasnt possibly real... (also the fact it still had the tires they put on their cars and the tread wast over 30% of original still... yeah... turned out... i could see the flaw in the replaced unit.. their tech was shocked i could see the issue and showed him what was wrong... 3 leaky caps and a couple solder bridges that shouldnt be there that looke like "Cold bridges" meaning they may or may not be making good contact on one or both ends but could still be causing serious issues... i gotte give the manufacturer credit though... the dealership even said they got paid fully by the manufacturer for the work and the parts had been shipped out overnight, they wanted the unit back... i told him i could see why as a tech and mech geek... ouch... or.. in modern parlance OOOOOOFFF!!!!
@@AshenTechDotCom 🤙
A bazillion years ago I bought a used '95 Ford Contour from a Lincoln-Mercury dealership. Pretty sure it was still under warranty. Had a check engine light not long after buying it, took it back to them, and they took off the valve cover and found a sludged up engine. They asked where I bought the car from, I said I bought it here, and they cleaned out the engine and fixed the problem no questions asked.
Even though our current daily drivers are WELL out of warranty and we'll drive them into the ground, I save all the receipts. Even save the cardboard cover to the filter with date and mileage written on each one.
@Peter Angles As long as they weren't the ones who decided a plastic water pump impeller was a good idea...otherwise we have a "problem" 😉
The one and only car I ever bought new I did all my own oil changes and maintenance on, I kept a detailed log including dates and mileage and left it in the glove box when I traded the car in.
Well, not buying a used Infinity if the dealership won't cover warranty work on a car THEY SOLD. Selling it is a claim that the car is in warrantable condition.
The article does not say if the guy bought it from an Infiniti/Nissan dealership. When the problem occurred he went to an Infinity dealership who said he needed the service records. He went to the 'dealership' where he bought the SUV and they did not have the records nor knew where to get them. Infinity/Nissan should have the records but they don't, so where and when was the vehicle serviced IF it was done at any Infinity/Nissan dealer the records would be available from their database. Since the selling dealer did not have them then we presume he did not buy it from an Infinity dealership. And since the Infinity dealership did not find any records then we presume it was not dealer serviced. There is more to the story out there.
P.S. I feel for the guy as I live a couple of hours from Toronto, however the conditions of the warranty were not met, and do we have the full story?
We sold a vehicle to one of my coworkers years ago. Dodge stratus, I gave her all of the service receipts and she laughed about the novel. After several years, it was totalled. She received more from the insurance company than she purchased the car for.
Side note, our son had upgraded the radio, it actually had a remote! She liked the radio and wanted to keep it. She went to pull it from the vehicle where it was sitting behind a gate at a tow company and it was gone! She went in and said she was going to pick it up tomorrow or she would be contacting the police. She had her radio the next day!
My previous vehicle came from the used car lot of a major dealership. There was a one-year warranty on it, from the dealer (not from the manufacturer). I opted into buying their oil-change service, just so that they could never claim that I wasn't doing the maintenance or the records were otherwise faulty. After the warranty was over, I declined to renew that service (which was a little more expensive than it needed to be), and used a more cost-effective oil-change place for further maintenance. When I got rid of that vehicle, the next owner was glad to see all those receipts, even though there was no further warranty on it.
I went through a similar fight with Hyundai. Refused to warranty the awful Theta II bearing issue because of 1 missing service record. We fought with them and they eventually found that the oil pump itself had suffered a catastrophic internal failure which caused the engine to be starved of oil.
After 3 months in the shop, Hyundai ended up footing the bill. We traded it in the day after we got it back.
Interesting article. I asked my buddy who works at a dealership about what happens to my car when I trade it in. He says they will detail the car and remove any and all references back to me. This includes tossing maintenance receipts and removing non-factory accessories such as window tint. They go through the car and ditch anything that has my name on it. Never thought that maintenance receipts would be part of the cleaning process.
i must say... ivebeen following fo4 a while and your edits are practically seamless, great job. I dont know why i post on this particular video but just know i could do it on all of them. cheers from Canada!
Former dealer here - the dealership is engaged in fraudulent practices.
We sold used cars with warrentys BUT they had to have full maintenance documentation and under go a FULL 50 POINT INSPECTION by our mechanics.
Good solid program.
Hello everybody, I just learned something new today I did not know that Will keep all my receipts from now on !!!
We bought a 2 year old Taurus from a Ford Dealership with 28,000 miles. It still had factory warranty and we bought an extended warranty at the day of the purchase. In under 200 miles the transmission went out and Ford did immediately request the service records from day one. Warranty denied, of course we had no records and the dealership said they didn't. We got in touch with the previous owner from the title and it was an elderly lady that lived less than 1 mile from us. She actually had all the service records from that dealer in her bag in her new Taurus. She gave us all the records from day one and the dealer said they had went to a new computer system and lost all their records, but they still said no to the warranty, as the transmission fluid was changed 400 miles over due. We was able to buy a Ford ESP plan with the help of that crooked dealer for $500 and they fixed the transmission, but it took them 3 months. It was a total nightmare and no loaner, even though they had loaner cars available.
One thing my parents instilled in me, in addition to "put on your gloves" and "turn off the light", was "keep your receipts". Lately during lockdowns I've been watching online court channels and it surprises me how many people in court aren't able to substantiate claims or losses due to lack of documentation.
In the UK we have a service section that get stamp when the car is serviced that is used as proof of service and says who did the service
I have a 2000 dodge Dakota 4.7 4x4 bought it new in 01 and changed the oil every 3000 miles.
It now has 295,000 + miles and still runs good. A mechanic told me in the late 70's ( if you always change the oil and leave it stock, it will run forever!) If a car is well maintained. You ALMOST don't need a warranty.
We actually had an insurance company insist that the value of the car was reduced every time we had the oil changed after an accident as an excuse not to pay full value.
They actually said following the factory maintenance reduced the value of the vehicle just to avoid paying full price.
Makes one wonder how many people fall for that scam and drive the car till it quits instead of maintaining it.
The thing itself says Ben lives at 100 Wolfe and Milo Memorial highway. I had a friend in high school whose sister told me when asked that the tires rotate enough when she drives the car. Sometimes people don't care, and sometimes people just don't know. Don't be those people.
Whats hilarious about this to me is after you mentioned wolworths, my dad still has a riding lawn mower that says 'montgomery ward' on the side and it runs.
The car dealer sold it with warranty applied to the buyer Sounds like a crooked car dealership to me. Obviously they knew there’s no paperwork or proof of oil changes or any other work but they decided to take advantage of this guy just to sell the car obviously the person buying the car with warranty and more than likely he paid more for the vehicle because of the warranty
This bullshit happened to me. I was able to prove all oil changes all but 3 oil changes. I had to argue with the dealership for an entire month to finally get it fixed under warranty. Finally they agreed to open and look at the engine, The engine looked like it was serviced regularly so they didn't charge me.
Totally not BS; it's a requirement. We'd not pull down an engine that had a serious problem without maintenance records, so that we wouldn't get stuck with the labor for tearing down something not under warranty.
@@UncleKennysPlace No it is BS. I proved 27 oil changes but could not prove 3 oil changes because I had done them myself. The amount of crap I got from the dealership was unbelievable. Are you telling me that missing 3 oil changes (that were done but not proven) out of 30 oil changes will destroy an engine? Again BS.
@@elweasel2010 Was it the latest 3 changes missed? If it were years ago, it shouldn't make a diff.
@@OneWildTurkey No it was the first three, then I moved and started to have them changed at the dealer since all my tools and garage was back at my parents house. Like I said oil changes were done, tear down proved they were done. Dealer was not happy servicing a car from another out of state dealer.
I also have known a guy who bought new vehicles about every 30k miles and never changed the oil. I also bought a used vehicle one time that had been treated this way. I was the 3rd owner and the first owner didn't change the oil for the first 29k miles based on all the sludge I found in the engine when it started burning oil.
When my co-worker got their new used car a few years ago it literally came with the paperwork for literally everything that was done to it, they were happy the car had a good owner so if it blew up they had all the paper work of everything ever done to the car. The folders only grown since then, save the paperwork people. XD
It is good you brought this up, I think it will help many to think.
I am one of the nuts who does maintenance too early but I'm also the dummy who doesn't save receipts because I think I'll never sell my vehicles.
Fun Fact: The consumer law in Australia where all companies selling goods and/or services in Australia must abide by also has a section listing the various rights each consumer in Australia have.
I'm tucked behind the RES IPSA plate
Keeping maintenance receipts can help in insurance claims. You want to set the value of the vehicle higher. Condition matters. A car that's had regular maintenance and new parts installed affects the value. Even on a used car.
How do you get receipts if you perform your own oil changes? Are they going to accept receipts for the oil and filter I bought? It seems like the reasonable next step to defraud someone is to just say ‘Well we believe you bought the oil, but we don’t believe you did the service.’ I have never had someone else perform my oil change since I was old enough to drive. Too easy for a mechanic to not put the drain plug back in, or torqued down enough.
Receipts for the oil and a written log is sufficient.
are you stealing your oil and filters? most legit places provide receipts
@@toolbaggers the maker will claim you never put it in. again, even if you did it in front of them, they would claim something else. they are not expecting you to sue to get them to fix it, they are expecting you to not have enough money.
Not put the drain plug back in? Not even a kid in high school auto shop could forget to put the drain plug back in. That would result in a fresh oil spill that cannot be ignored. As a driver you would have to ignore the low oil pressure warnings. Not putting the drain plug back and nobody noticing it until it's too late is like going to the McDonalds drive thru, not getting any food and driving home and later and wondering why your still hungry when you wake up in the middle of the night.
I think if anything a drain plug would be over torqued.
Ben, one corner peeking out just below play button!
and prove that he didn't do it...much like insurance companies who have a whole room full of lawyers looking for ways to not pay a claim.
I work for a major north American vehicle manufacturer in the service side of the business. Absolutely this should've been covered. There is something called a "policy adjustment". When the warranty policy doesn't cover something but it clearly should be covered, the dealer applies for a "policy adjustment" and explains why it should be covered.
OEs and Dealers have processes and procedures for covering things that don't directly fall into the warranty contract. The warranty contract is a lot stricter than what we actually cover because it covers our ass when litigation happens.
As a 30 year veteran in the auto Repair and service industry including
This is why I have the dealer do all the maintenance until the warranty is up. Now, for a used vehicle that's relatively newer always get CPO. It's a factory backed certification. But, you still need to show proof of maintenance, so get that done at the dealer. I know people like to do their own oil changes, and if that's the case it's imperative to keep all of your receipts for oil and filter. And mark on those receipts the mileage at which the maintenance was done. If it's a thermal paper receipt make a photo copy of it for your records. Those receipts degrade over time or if exposed to heat. The only manufacturer I've seen step up and take care of a customer, even outside of warranty, is Volvo. When I was a tech for them it wasn't uncommon for Volvo to replace engines/transmissions on vehicles well outside of warranty simply because the customer had all of their required maintenance performed at the dealer. Or they received a huge discount. Now at Mercedes, ohhh you have 50,001 miles on your car and the engine blew? Sorry about your luck. That'll be $9000 to replace it. Ford actively tries to refuse warranty even for vehicles still under warranty. FCA, engine knocking, ohh that's normal. lol GM, vehicle towed in with no crank, tech could not reproduce, vehicle towed out.
In my contry has almost the same law. And when you buy the oil and filter you can ask them to put the regestrationnumber on the receipt (all car parts shops) and do it your self.
Dealer selling a car without paperwork, claiming it has warranty, is just outright misrepresentation. No way that's legal.
Warranty should be honored. It was sold from the dealer to him with warranty advertised but in a condition already (missing servicing documentation) that is now being claimed voids the warranty. It's called false advertising. To find out of manufacturer or dealer should honor the warranty, obtain copies of agreements between them.
Yup, I have three binders with my records for my vehicles. Great video
I'm one of those guys who does all his own maintenance on all of my own machinery and the one single thing i have found that i can do to remember when i changed my oil and this has saved me with a warranty claim too and that's taking a sharp tool and etching the miles or hours of the change on the filter ,,this habit saved me close to $20K on an engine of all things in my commercial mower ,,my engine in a new mower failed just past 1200 hours on a Toro 580D less than 3 years old ,i did buy it used with 900 hours on it ,,they tried this same thing you were just talking about ,,what saved me was my habit of writing the hours on the machine at the time of the change on the filter ,,the machine had been a rental from the toro dealer and they tried saying i didn't have the proper maintenance records despite the fact i keep meticulous records and being a rental they should have records of it too ,,i'm also not talking about a cheap machine either it was over $50,000 new
Ben saying "Kilroy was Here" over top of RES IPSA plate, Steve's RHS
Dang it! I was in right behind you😂
@@abrahamlincoln9758 Don't forget Ben ^^^😁
Sorry Bob I just saw you beat me . Any word on our lady troll?
Sorry I missed yor winning post. Any info from our lady Troll ?
Sorry Bob I missed your post. Any word on our lady troll?
Not all dealerships are crooks, but most are. They are in a money making business....Customers have to be well read or hire an attorney.
One of the reasons I started buying new cars as soon as I was able to afford to. You never know how (or if) the previous owner (or in these days lessee) maintained or treated that car.
Same here. Every single used car I ever owned gave me biiiiig trouble. Every new car I've ever bought gave ZERO trouble. I should have learned from my parents' experience. They mostly bought used, and every used car was a lemon. One always wonders why the previous owner either sold it or traded it in....
This is why I have a maintenance log. It is digital through Google sheets so the dates it is updated are time stamped and can be checked against when they were updated. I almost always goto the same place too which also keeps a log of what they've done.
If only we all had turbine engines running off of tequila, we wouldn't need engine warranties.
We see this all the time with aftermarket warranties also. In the USA there are many independent repair shops that participate in the Carfax Car Care. You can track maintenance and other information there. Not sure if it's available in other countries.
I grew up knowing to save receipts. Since Dad changed the oil we could use the receipts of the amount of oil purchased. We have never needed to show them, thank goodness. We kept mileage so oil changes were simply written in.
Currently our garage recently closed but then we are still way out of warranty.
Wow! I thought I was the only person on the planet who remembers S.S. Kresge. I used to buy my 45's at Kresge when I was a teenager.
The old saying is one dissatisfied customer can lose you 100
For the last two vehicles that I have purchased, CarFax reported all of the oil changes & repairs made at both a dealer and local service providers.
All work on my car is reported through car fax..this includes oil changes belts etc
Admittedly this is a luxury sports car but it shouldn't make a difference
@@duanesamuelson2256 it must have been very hard for you to not say "my BMW"
@DaVile lol actually jag xkr...but the point is everything through the dealer is reported to car fax including routine maintenance
"A warrantor MAY require you to *perform* maintenance" So I guess according to the Michigan court of appeals, just buying the oil and not actually putting it in the engine counts? That's performance right?
had a customer that went 20,000 miles and never changed the oil and the warranty was not approved and yes you can tell if you go way to long without changing the oil
ss kresge... the downtown hudson's building... towne club... brings back memories of home
What’s criminal, especially from an environmental point of view, but also from a cost perspective, is requiring oil changes more often than actually necessary. Depending on the driving conditions and type of oil used, such as many short trips with cold oil vs longer drives with a warm engine, or synthetic oil vs regular, the reasonable time between oil changes can vary greatly. In this case, the manufacturer should have to actually show that the mechanical problem was genuinely caused by lack of maintenance in my opinion. I think that the percentage of vehicle owners who actually manage to keep sufficient records of all maintenance is vanishingly small, so the law should account for that reality.
I kept a log book with the date and mileage when I changed the oil along with receipts for the oil and filter for my last two new cars.
Wouldn't the reseller be selling a warranty that is voided?
Mental note to self, do not buy a Nissan.... thank you Steve Lehto.
He buys the car from the dealership who say it has a full warranty. They later deny the warranty claim because the previous oil change receipts were missing. So they lied when they said it had a full warrenty, they should have told the purchaser the required receipts were not included in the sale at the time of the sae and pointed out any impact this might have had regarding a potential warranty claim. It should now be incumbant upon any dealership to point out any potential problems regarding "missing" documents and potential warranty claim. If not told at the time of the sale that important documents are not included in the sale, that any warranty claims cannot be denied for lack of said documents.
This nearly happened to me in TX, oil pump gave up and trashed my engine. The service center that my warranty went through had done 4 or 5 oil changes on the car, but I'd done one at another shop. It wasn't until I was able to get a copy of the other shop's invoice that they honored the warranty. (It was based on the average mileage, so being a used car I was stuck having to account for mileage that I hadn't put on the car.)
In 1980 I purchased a new SAAB 900 turbo. The engine failed 6000 miles passed the warranty. I had all the oil changes done at the dealer and they went to bat for me and got the engine repaired under warranty even though the warranty had expired.
I purchased a used car (1968 falcon) in 1980 for a very low price. The first thing I did was do a maintenance on it. The oil was so black, even a film on my finger was black. I ask the previous owner when he last did an oil change. His answer was "when I got gas, they check the oil level and topped it up". This car had never had a oil change or new oil filter or air filter for 12 years. Never had a problem with the car for the 5 years that I had it until I blew out the transmission. Although his gravel driveway had a very dark color to it.
In Australia most car makes are 5 years unlimited klm warranty some are 7 years unlimited , we have service books to record your maintenance of the vechicle, given when you buy the car
A vehicle that we used to own was making an engine noise at around 100,000 miles. The dealership said it wasn't a big deal. My husband took it on a trailer to a business which dealt only with Jetta TDI because the noise continued to get louder. Had the engine rebuilt because of a bent compression rod. Hubby still misses the car, although with the price of fuel not as much. We traded it in with approximately 640,000 miles on it. It looked like it had 640,000 miles on it. Was becoming a money pit and was due for a timing belt change which was a quick grand!
Manufacturer: We're not going to honor the warranty because .... reasons.
Customer: what reasons?
Manufacturers: the reasons are because of reasons. Yeah that.
I recall a few years ago a person came into my Uncles service station when I was there because the knocking was so loud she couldn’t take it the sound anymore. When he checked the oil it didn’t even register on the dip stick; he asked when they last had an oil change, and the person responded that they didn’t know they needed to get the oil changes as it was a “lease”. My uncles eyes rolled so hard I heard it, JK, but quite close. He put a few quarts in and referred the customer to the dealer to get it fixed; I’m guessing it wasn’t covered as well.
worst part, i have sat in on enough lease signings they make it clear the person needs to bring it in for maintenance, and people never listen... one gal who use to go to my mothers church was very upset when she blew the engine of a 2 year old car on a 5 year lease and they told her to pound sand on the warranty because she never took it in for any service and that was 100% why the engine blew going 75 down the highway... what oil was in it was pure sludge... she sued and lost... her husband ended up divorcing her over her stupidity turns out he even setup service appts and she just canceled them not wanting to waste her time, it was just the finale straw, her expecting him to pay the lease off so she could get another car when he drove an old f250 that was made 2 years before i was born... saw her a year after her divorce working at subway and doing it poorly... when i said "i thought you would never work one of those meaningless shit jobs unworthy of any sort of respect?", she actually threw stuff at me and stormed into the back..her manager...started sniggering... turns out it was her niece who ended up having her own mother tell her to fire her aunt if she wasnt going to be reliable and ontime... and have a shit attitude...
and yeah, i have LIVED that "eyes rolled so hard you heard the pop" ... my own and other peoples...
once had a boss who was enraged to learn the fact he never let anybody service the forklifts ment 2 were down needing engine rebuilds or replacements, no joke, his own father and grandfather ended up deciding he wasnt suited to running the company and grandad took over his company again... and let us get shit done and get shit fixxed, infact, he paid us over time for 3 weekends in a row to just come in and get the place back in shape, we had to replace not just barings but rollers on 3 of 4 floor cranes that again we were not allowed to even go up and lube the barings...so..yeah... the old man had to spend over 100k in total getting the place back in shape... we ended up rebuilding one engine ourselves and the other had to be swapped... the block was too fucked up to bother with... thankfully somebody who worked there had a vehicle with almost the exact same engine and the only change needed was the propane carb vs gas carb... in 3 days we got that one back up and fully working.. also had to swap all the hydrolic line on multi yard units(forlifts and other stuff), because the idiot had us leave stuff parked outside regardless of weather, thats not good on hoses... not at all... not ones made for mainly indoor use... just stupidity making everbodies lives harder.. had to swap the seats on all the units due to weather damage and the old man not being willing to exect us to use seats he wouldnt sit on in his work coveralls... )
i do know somebody who leased a car and took it in every time, and kept records, only to learn they didnt do shit outside take it threw their car wash... when the engine blew on a 600mile trip... the records allowed the dealership in the area to get the manufacturer to cover repairs (they even helped them get a long stay hotel room for the 2weeks it took to get it sorted..), he was told the manufacturer went after the dealership he had the service at, because it was very clear, oil changes were never done, at best they added some... the filter was 100% plugged with sludge... real mess....
that dealership was under new ownership less then a year later...
That is why I actually purchased a software program to enter all the maintenance and servicing. Since I also put in the service intervals, it says when it requires the servicing. When I sold my vehicle, it has a nice reporting feature to generate for the maintenance history, and left a copy on the dash for all the work I had done on it, including when (odometer and date), who did it, any invoice numbers, and the details (including notes). Would take me a while to track down original copies of the work, but they are around. '
Hmm... may need to start digitizing the records so I can attach the original receipts for the records for it. Nicely, everywhere I have done repairs, other than at the dealership, I have digital receipts for the services being done, which are much easier to keep track of than a several inch thick stack of paper receipts from the dealership services.
I may be alone in this, but I breathe a sigh of relief when my vehicle exceeds the warranty mileage/months.
It means I will no longer have to deal with the dealership service department.
The opposite for me; I’ve never let anyone OTHER than a dealer service department work on my vehicles.
My brother in law worked in a dealer service department for around 10 years before opening his own independent shop. One thing he told me, is at the dealer you never know which guy is going to work on your car. You could get a guy like him that really knows his shit, or a total dumb ass. I had never really thought about it prior to him saying that to me. That same dealer sends cars over to him all the time that they can't figure out.
@@VideoArchiveGuy this is OK but Every car dealer I’ve bought from has cheated me somehow! Several have not actually changed the oil and filter and others have claimed X service was necessary and the car was dangerous. I mark the filter and check the oil to make sure service done. One time before a trip I found they cheated on the oil change. I then did it myself. Trust but verify!
@KR I'm not trying to say dealer service departments are perfect, but on average you will get better service from a random dealership than from a random independent mechanic.
Are there indie mechanics that are wonderful? Yes.
Will they have the factory-only diagnostic machines? No.
Will they have the factory-supplied tools? No.
Will that make a difference? Maybe.
Sure there are horror stories about dealers - but there are lots of horror stories about independent mechanics (or Firestone or Goodyear or…) too.
I never use the dealers. They can't require you to do that, any maintenance will work.
I keep receipts from my maintenance, however.
Don't keep the records in your glove box. Take each invoice and put it in a sheet protector and keep those in a binder in your house. Paperwork kept in a glove box is bound to get lost or damaged.
Warranty is just another way for them to take your money with a promise of service. While also being able to deny service for nearly any reason, knowing that they have deeper pockets than you to fight you.
That is why I do not purchase an extra warranty of get something I can't fix.
Absolutely not! They must prove proper maintenance wasn't done.
"Do you have receipts for the oil you bought?" Thanks Steve, I will from now on. Though my truck is 20 years, but maybe someday I'll have a vehicle with a warranty.
In the aviation world, not having the airframe and/or powerplant maintenance and repair logs can drop the value by 30-50%!
Even if a plane is perfect, it's not considered airworthy if there isn't record of all maintenance being done recently enough. Cars don't have that requirement.
@@AlexandarHullRichter How many cars just drop out of the sky?
@@johnricci4511 I'm not saying it isn't more important with an airplane, I'm saying there's a reason why planes are better taken care of than cars are.
Yes, when some repair is excluded and its not because the owner was negligent the dealer can ask for a Policy adjustment and the manufacturer may say they cover parts and owner covers labor.
This shows that Nissan and Infiniti are still desperate and that nobody should buy their products.
In a case like this, I wonder what are the odds that they would have been able to contact the previous owner and ask for their records