How to troubleshoot G923/G29/G920 for Connection Issue
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- เผยแพร่เมื่อ 26 ส.ค. 2024
- Download G HUB: support.logi.c...
This video will guide you through troubleshooting your G923/G920/G29 in 4 steps ranging from beginner to advanced. Each troubleshooting step is available below for quick access.
Step 1 - It is a quick hands on to help identify and diagnose if the wheel is receiving the appropriate amount of power.
Step 2 - Involves using G HUB to validate that the wheel is properly connected to your pc, and that your inputs are being received. In this advanced continuation of Step 2, we identify if the wheel is actually visible in the Windows native controller module and ensure that all of the buttons are working properly.
Step 3 - Steam setup; Please note this step is no longer necessary as Steam no longer detects wheel in this fashion.
Step 4- This is to help resolve Wheel and Pedal Calibration Issues and a blank test page in Windows Controller Properties. This step is considered advanced as this involves working directly within the registry. Please double check your work before making any changes.
Path of registry for each product
G923 XBOX
Computer\HKEY_CURRENT_USER\System\CurrentControlSet\Control\MediaProperties\PrivateProperties\Joystick\OEM\VID_046D&PID_C26E
G923 PS
Computer\HKEY_CURRENT_USER\System\CurrentControlSet\Control\MediaProperties\PrivateProperties\Joystick\OEM\VID_046D&PID_C266
G29
Computer\HKEY_CURRENT_USER\System\CurrentControlSet\Control\MediaProperties\PrivateProperties\Joystick\OEM\VID_046D&PID_C24F
G920
Computer\HKEY_CURRENT_USER\System\CurrentControlSet\Control\MediaProperties\PrivateProperties\Joystick\OEM\VID_046D&PID_C262
Got the G29 for my PS5. Plugged everything in correctly. No LED’s displayed, nothing turns on, and nothing detected on my laptop with G Hub. What an amazing product!
same problem here, i have the wheel over 6 months now and didnt play any racing or simulation games for over 2 months, now i have the problem you describe but my pedals work and my steeringwheel has only a flickering green light but doesnt respond or calibrate...
@@juliantjuhh7900 the one i bought was listed as new but was actually a non functioning return. Refunded and ordered from amazon and worked.
@@juliantjuhh7900 same exact problem, was working fine before but stopped sim racing for a couple months now all the sudden blinking light and no calibration, any fixes?
exact same problem
@@dookieballzgaming same here did you ever find fix
Bought a G29 a year ago. Stopped powering on in 3 days. Went back to my G25.
Just bought another one, rotation locked at 20deg in sim.
TIP: Check 'CENTERING SPRING IN NON FORCE FEEDBACK GAMES" and set "CENTERING SPRING STRENGTH" to 0.
May help you unlock your wheel too.
Concise, comprehensive setup video. Thanks mate.
Nothing has helped. It is connected, simply not detected.
Did you find it?
I'm having the same issue. I can use it in iracing but I can't change any settings not in ghub or iracing.
😢same issue
Same
put the plug in more, i thought mine broke, the light was on and stuff, just plug in the plug harder not the usb, and if it doesn’t work it means ur plug is blown out from it being plugged in overnight so find another plug to put it in.
This is great. Within the first 20 seconds you've diagnosed my issue that I've been hunting for for weeks. Thanks mate
Seriously, same problem, so thanks.
Lol, mongs
same my power brick just wasnt plugged in lol
how? he just told you to plug it in 😭😭😭
Same 😂😂
The first 10 seconds when you said to check the power, I realized I never actually plugged it in to a power source and thought the USB is all I had to plug in. Thank you!
This comment helped me so much I had the same problem thanks !
its even worse because if the power isn't on but usb is in the light on the wheel still illuminates
Jumped straight into the very issue I was looking to solve. Great troubleshooting guide. Thanks man.
real
Watched this video after probably 10 other videos, flip it over and realize the power cable wasnt plugged into the wheel all the way, thanks lmao
Hello, I come publicly to thank logitech for the excellent service related to my problem with G29 and the degrees of operation on Ghub as I reported a few days ago in a comment here. When reporting the problem, the company and triggering the original purchaser of the product (because I bought it already used but still under warranty) logitech approved a replacement and they are sending a new product. thank you logitech and congratulations for the excellent service!
One the most valuable information for our gaming lives. Thanks for saving my gaming session this weekend.
You are the BOMB!
I've trying to fix this for my G29 for almost 2 years now. It would play in games but I couldn't customize anything. This simple registry trick did it under 4 minutes...
Thank you. thank you, thank you!!!!
wqhat was the problem i have the same one
@@cowrna6871 I wasn't able to see my wheel in the G Hub app.
@@TehnoPedaGo i still cant
When I went on to steam it did not give me an option to general controller settings
bruh you said "if it's getting the proper amount of power" so i look behind me and sure enough the plug is halfway sticking out. I've been trying so hard to fix it for hours and this I realized im just an idiot 20 seconds into this video. Thanks Logitech!
my wheel just keeps calibrating when pressing the break pedal and tried your method but still no improvement
I just want to say Thank You. I spent hours trying to solve my G29. Guess what !!!!! first step solved it. yes I am stupid I didnt turn plug on :)
What do you mean by didn’t turn plug on ? Mine won’t turn on either
@@familygaming716 sorry for my english. I mean I forget to turn electricity on.
Same😂😂
@@redmoon_3973 LOL. Thank god I am not the only one
That happend to me on my g920
Thank you!, with your video I was able to fix my issue (not receiving the right amount of power)
hey mate what did you do to fix you wheel mot having enough power
Please help I followed the last step but the driver did not refresh itself and hasn't came back!!! I uninstalled the correct driver and i've done this two times before! The steering wheel stopped working when a new Logitech G-Hub update installed. PLS HELP
Hello, I did the registry editor method and and the file didnt redownload, do you have a fix for this?
I had the same issue, this is what I did to fix it: After deleting the registry, unplug your wheel's USB cable from the computer, made sure I had the switch on the top of the wheel set to PS4 (I had it on PS3), then plug the wheel's USB cable back into the computer. Problem solved for me. Hope this helps.
Just gonna say I’m really stupid because I have been trying to fix my wheel all day then I watch this video and I check that the powerpoint is on an it isn’t🤦♂️😂
Bruh literally me today
Same LOL
Same here
Fixed within the first 30 seconds
Guy's I have the same but still can't fix i have rpm lights on
I didn't notice that I had the power cord, such a simple thing and I didn't notice. THANK YOU SO MUCH
That's hilarious!
To think that you'd look for help online before checking that.
Same here, I unplugged mine the night before to plug my phone in. Didn’t remember to plug it back in and was freaking out hahaha.
@@JoseFlores-lg3ms Those vast problem solving skills are telling of a low IQ.
@@incumbentvinyl9291 ive rebuilt multiple cars from the ground up. And trust me its always things on page one of the book that get ya.
@@JoseFlores-lg3ms Sure you have kid, sure you have.
the rpm lights on my g923 are lighting up but nothing reacts and it makes that sound when its connected but it still wont react or calibrate
after step 4 it still does not let me calibrate my wheel? what should i do
I have a big problem and I dont know how to solvente it. My steering wheel goes to the left always and i cant use it. But the pedals and the buttons are working. Help me please.
Hey there!
Can you open a ticket below with us? We can help further there. Thanks!
support.logi.com/hc/en-us/requests/new?ticket_form_id=360000621393
HELLO BRO PLS TELL ME IF YOU HAVE FOUND A SOLUTION
hey i deleted the c262 file and unplugged and replugged my wheel and it didnt re intsall the file. what do i do now?
i have the same problemwith my g29, have you found a solution ??
and me with the g923😮
I have the same problem!
My G920 did the same thing i think im throwing this shit out the window it worthless and had nothing but issues
what happens if it doesent show up in the steam controllers section
how do I fix a problem where my g923 wont loosen up and stay stiff while playing games and is not showing up on steam
So my wheel and pedals are not being recognized in GHUB, but there wasn't a solution for that... what should I do? I tried the 4th step, still not being recognized.
Unplugged my power cable, closed GHUB and plugged it back in, made sure there were no driver updates in device manager then when I reopened GHUB it was recognizing just fine!
@@Mayhem0311 lucky, I plugged mine in one day and it just decided to not show up anywhere on my pc
Dont buy logitech
on step 4 i plugged it back in and it doesnt bring the folder back and the wheel still doesnt work
me too
same, did you find a solution ?
The Registry Editor won't reinstall my Wheel. What can I do now???
checked power and it was all fine. All i had to do was unplug it and plug it back in and let it fully calibrate on its own..I feel dumb. video was still great I fixed the issue but still watched the rest for future reference. Thank You!
The method doesent work for my logitech g29... I followed all the steps but my games still dont detect it. Is there any other way so it could work?
UPDATE: i tried the following solution you gave and the C24F file is now gone. It doesent show up anymore when i refresh the registry editor.
same here
Have a G29, green led flashing and rpm all lighten up. Does move for 1 cm to the left but then the calibration stop. Appears at -450 rotation degree on G Hub even if it's centered. Power plug does return 24V so it's not faulty...Any idea ?
Hi!
We'll need you to open a ticket for this! Please use the link below.
support.logi.com/hc/en-us/requests/new?ticket_form_id=360000621393
did you find a fix?
Same any fix ?
@@Facebookgoku999 READ ALL, I FOUND A POTENTIAL FIX- I fixed it. So what I needed to do was unplug everything from my outlet (except the one below, for context I had an 2*3 adapter for a 2 plug outlet) and it worked just fine after. I had been searching for months prior and I was on the verge of selling it but all it needed was its own outlet. BUT, some outlets have less than 120V, It says this thing only uses 30V but it has to have 120V, kinda weird but whatever. So if that doesn’t work then try a new outlet, your outlet may also have some issues so another good reason. make sure you plugged in all three cords (four for shifter if you have it) to the WHEEL
took a few minutes but the registry key was what I needed! thank you very much!
Thank you, your tutorial is very good, my mistake is that i have it connected to a power extension an it was off for my g29 wheel, so it was powered through only usb, I´ll check it later if something happens
Sir you are a hero!
I have been having issues with my logitech wheel ever since i bought it last month. Registry editing did the magic. Thanks you so much ❤
I just bought and set up the new Pro wheel and it is not recognized in G Hub. Is this the issue that you were having as well?
@@susansanders4971 No i never had this issue. I had an issue where Force feedback was not working as intended in games and the throttle were recognized as an axis instead of a pedal in control scheme mapping. For your issues i suggest you check the power supply or try installing an older version of Ghub.
i have the same issue
@@dem0_o14
Thankyou so much Logitech with the registery editor my wheel finally works!
It didnt recreate itself in the registry.
So what are we supposed to do if we followed all those steps and Steam still isnt showing the connected controller in the general controller settings?
Same issue here.
Same issue--do I call Logitech. I just got mine and I'd like it detected. I tried all remedies on here, reddit etc.
Thank you a lot! My g923 come back alive by follow step4!
Did you do this on xbox or pc?
I plugged it in checked where everything went, and it was on and did nothing included pedals. I love this wheel!😊
What happens when you delete that file, unplug replug, and IT DOESN'T COME BACK?
5/5 ,you saved my life.
YES THANK YOU FINAL STEP WORKED FOR ME ! !
whattt how
mine didnt reconnect
@@carlosavalos9368neither did mine, did you manage to get it showing on registry again?
it was the power connection haha thank you kind internet dude
my wheel keeps turning to the very left -450 degrees. how to fix??
Hah! First step worked out! Thanks
That was a great tutorial 🤘🏻🏁
Hey, when removing the registry and replugging the wheel. It doesn't create a new registry for me?
hey i've ran into the same issue just now, did you manage to fix it?
PLEASE HELP… playing forza horizon 5 the wheel keeps going back and forth uncontrollably and will only stop manually with my hand and repeat if i go to drive again. Beamng on steam the wheel has a mind of its own and does what it wants basically and cant peacefully play.. c26E version
Hey there!
Could you open a ticket up with us? We can help you further there!
support.logi.com/hc/en-us/requests/new?ticket_form_id=360000621393
Deleted the G29 in regedit - didn't came up after plug-unplug XD
It worked earlier, but now wheel don't calibrate itself, G hub sees it, turning wheel doesn't affect the g hub, only if pressing pedals, it's just flashing on top and do not react :(
Hi there!
Typically when the LEDs are flashing it usually is pointed to a power issue. Could you make sure all of your cables are properly seated?
If that doesn't help you out please file a ticket with us for more in depth support below:
support.logi.com/hc/en-us/requests/new?ticket_form_id=360000621393
@@logitechsupport Thank you very much for respond, i appreciate that. My problem was fixed as soon as i realised power unit with not pluged in XD
Thanks man. My g29 kept disconnecting and the power cord going to wheel was wrapped too tight. Problem solved
Thank you so much! This saved my day!
Ok, what FINALLY worked for me was to:
- right click game title
- click properties
-click controller
-choose "use default settings"
this is super annoying ive sat here trying to figure out why my racing wheel isn't connecting to forza i checked everything else it works perfectly fine on the dashboard it works just fine when i connect it to the laptop i even tried the advance windows settings but that section c262 dosent pop up for my g920
I know everytime i have a problem which I can't solve, 99,9999% of the times videos or forums don't solve the problem.
I have a G29, which is perfectly working with my ps4 (right now) and WAS perfectly working with my pc (windows 8.1)... until today.
Suddenly my pc stopped recognize it.
-Cabled? Sure
-Switched on "PC MODE"? Sure
-Working on ps4? Sure
-When I connect to pc, I hear the "usb connect" sound, but nothing happens, no auto calibration, nothing.
I also installed Logitech G hub (which wasn't necessary) and ofc nothing happened.
Now what? Thank you very much to who will help.
Hi! What happens if I deleted the folder and it didn't came back when I reconnected the wheel :(
same happened to me!
Hey there!
If you can, please do a complete shut down of your PC and swap the USB ports that the wheel is plugged into!
If you are still having issues please open a ticket with us below.
support.logi.com/hc/en-us
none of that works
18 sec in and you fixed problem not enough power thank you
Thnx. This helped. I had no vibration feedback on the wheel so I thought it was broken but the registry tip helped and fixed the problem.
got all the way to the end and deleted my wheel but it never came back?
i have everything pluged in but when i plug it into any usb port even on my xbox it doesnt want to spin and it will just sit there
what if the VID file does not reappear?
i deleted the wheel and when i pluged it in again and refreshed it wouldn t appear
Did everything up to step 4 and my C262 file never returned
ok i deleted it on registry and plugged it back in but it never popped back up
My steering wheel stoped working .... Just the steering I can still use the buttons and pedals
There aren't any buttons showing up on Test in joy.cpl, but in G-Hub everything is working
at 3:42 STEAM is still not detecting my G923, how do you solve that?
READ ALL, I FOUND A POTENTIAL FIX- I fixed it. So what I needed to do was unplug everything from my outlet (except the one below, for context I had an 2*3 adapter for a 2 plug outlet) and it worked just fine after. I had been searching for months prior and I was on the verge of selling it but all it needed was its own outlet. BUT, some outlets have less than 120V, It says this thing only uses 30V but it has to have 120V, kinda weird but whatever. So if that doesn’t work then try a new outlet, your outlet may also have some issues so another good reason.
I went through steps 1-4, deleted the steering wheel in the registry, and plugged it back in only to find the same issue. When I have my wheel plugged in, the y, rsb, and lsb button, as well as the dpad, shifter paddles and gear shifter aren't registered in the joy.c thing. The wheel axis and pedals are seen, as well as the as the a, b, and x buttons. Any idea how to fix this? I made sure all my power cables were connected well too. Also, when I open the windows start tab with the wheel plugged in, it scrolls up uncontrollably if that helps diagnose the issue.
That's funny... I literally have the same issue. I haven't played with my wheel for over a month and it just started doing this. I haven't found a solution yet. Please let me know if you've got yours fixed!
what do i do if its not being picked up on g hub it says its plugged in but when i use pedals or steer the wheel it dont come up
What can I do if GHub is not recieving any inpouts like wheel degrees or pedals? I've tried joy.cpl and there it works normal. (I have the g29)
Hi!
You might not have had a successful driver installation. Could you try to reinstall your drivers?
If that doesn't work please open a ticket with us!
support.logi.com/hc/en-us/requests/new?ticket_form_id=360000621393
The buttons on the g29 steering wheel only work when I turn the steering wheel to the left. In the gamepad test window (win11), if I press x when the steering wheel is straight, it presses multiple buttons.
The very last step instructs to verify that your controller shows up when you refresh the registry but doesn't tell us what to do if it doesn't show up. Why ask us to verify that it shows up if you offer no further instruction on what to do if it doesn't show up? What do I do if my controller does not show up after refreshing registry editor?
We need answers
It's sad that he just stop after step 4 adn didn't explain what may happen especially since we should "double check"
So my controleur is not detected in steam’s settings and didn’t works. I need help 😶
Why minimal angle is limited to 180 degrees in G HUB, while in Logitech Gaming Software it 40?
what do i do if my wheel is shown in the ghub but when i turn it it doesn't respond
deleted the file from regedit but it never came back after plugging it back in
and if it doesnt return to registry? now what?
what happens if the steering sensitivity doesnt pop up in the test but the pedals work
Hi, just bought this wheel, all buttons work fine and the shifters and pedals do too. However all the lights are on, the rpm lights and the flashing light at the top indicating its a psu issue. however it isnt a psu ive done all the checks possible to make sure of it, ive also changed usb ports etc for the usb side of things. When the wheel tries to calibrate it only goes to the right, and is stuck going to the right. The wheel is also unresponsive in game, only the buttons work. Please someone help just need the fix.
If I had the last problem(the steering wheel doesnt appear on the registry) how can I solve it?
same problem did you find a fix
Thank you so much! I just got a 923 with a DriveForce Shifter but cannot get the shifter to show in iRacing or AC. When I check the controller mapping (joy.cpl), the shifter is showing up from Buttons 12-18 (R-6). Interestingly, the clutch is recognized along with the other pedals so I can use it if I choose.
My G29 has the LED blinking on top. I have tried different power outlets and made sure that all the cables are plugged in securely, but it still won't work. I am able to go through menus and things, but there is zero force feedback and as soon as a race starts, my car just goes straight to the left. Please help!!
I have the same issue man 😭
@@marcosleiro7721 I actually talked with Logitech today and luckily they are going to warranty my steering wheel setup. We tried all the troubleshooting on the phone that I already did. They are going to send me a new unit because I just purchased it back in February of this year.
Thank you guys. You helped me troubleshoot my problem and now I can get back to gaming :)
Thanks man I was giving up hope
I'm on my third G29, all covered under warranty cause the pots wear out. Now my 6 month old wheel doesn't go to center. Its either -2 or plus 2 degrees of rotation. Think Im going to be done with logitech. Time to upgrade.
hey, nice vid but didn't fixes my problem. last weekend was everything ok. played FH4 with the g920 but now is everthing different. I haven't changed anything and now i don't get any force feedback like befor. no vibration when i leave the road and when i corner at high speed i only have the normal resistance in the weel like in Ghub. can you help ? the only differens in FH4 is now winter and not autumn
Did u fix the problem?Us it software related or is problem with wheel itself
I’m so mad. I just spent 250$ and literally 7 hours of trying to fix my damn wheel. It is setup on the PC I’ve re installed all drivers I’ve checked game comparability. I’ve literally done everything I could think of but forza horizon 4 and need for speed heat both won’t recognize a wheel at all. My entire PC recognizes it but the games won’t. Can you PLEASE help me I will deadass PayPal you money if you fix it
Hey there!
Are you running the wheel through a USB hub? Is it plugged directly into the back of your PC?
If you aren't and there are still issues please open a ticket with us and we can help you out further.
support.logi.com/hc/en-us/requests/new?ticket_form_id=360000621393
my wheel is calibrated and lit up but not working im on pc turns out i need the ap itself
im so confused it has the right amount of power, its detected in ghub but i cant do anything with the wheel, windows controller is blank and calibrate is blanked out, all things are off in steam but the wheel isnt there and the windows registry worked but nothing happend
I have an issue I uninstalled the correct thing but qhen I plugged my wheel back in and refreshed it didn't come back??
All the buttons work on the wheel, but no feedback and if i turn the wheel it does nothing, my wheel is broken then?
still didnt work i have the g923 ps4 version and theres a flashing led but the logitech g hub doesnt receive the feedback that the wheel is moving and it doesnt automatically calibrate ive tried everything in the video and still doesnt recieve the wheel feedback
READ ALL, I FOUND A POTENTIAL FIX- I fixed it. So what I needed to do was unplug everything from my outlet (except the one below, for context I had an 2*3 adapter for a 2 plug outlet) and it worked just fine after. I had been searching for months prior and I was on the verge of selling it but all it needed was its own outlet. BUT, some outlets have less than 120V, It says this thing only uses 30V but it has to have 120V, kinda weird but whatever. So if that doesn’t work then try a new outlet, your outlet may also have some issues so another good reason.
make sure you have all three cords plugged in (4 for shifter if you have it)
READ ALL, I FOUND A POTENTIAL FIX- I fixed it. So what I needed to do was unplug everything from my outlet (except the one below, for context I had an 2*3 adapter for a 2 plug outlet) and it worked just fine after. I had been searching for months prior and I was on the verge of selling it but all it needed was its own outlet. BUT, some outlets have less than 120V, It says this thing only uses 30V but it has to have 120V, kinda weird but whatever. So if that doesn’t work then try a new outlet, your outlet may also have some issues so another good reason. be sure that you have all three cords plugged into the wheel four cords if you have a shifter.
Hi I tried step four EXACTLY as described, but the wheel does NOT show back up with the registry. Why is that? I have the G923 for Xbox
Hi!
You may need to restart your machine as well as change the USB port that the wheel is plugged into!
After those steps if you are still having issues please open a ticket down below!
support.logi.com/hc/en-us/requests/new?ticket_form_id=360000621393
just gotten g923 PS for my pc use, it recognized on handful of game but not on steam, kinda weird situation.
and none of the method in this video worked, i need help.
My pedals work but my wheel is not being detected in ghub and is staying on -180
my light shows up for g 29 but it wont move th angle on g hub as im moving the steering wheel
What if not detected by Steam? Thanks for this detailed video. My problem seems to relate to step 3 because my G923 PlayStation is not detected by Steam even after unselecting all of the other boxes. What should I do to get my G923 controller detected by Steam? I'm on Windows 11. Thanks in advance.
did you fix the issue?
@@brezzybreeze554 no
Same issue---My G29 is not detected. I' ve done everything on every website and support site that is listed. Steam simply doesn't detect my G29.
All I literally needed to do was hook up the power source. Didn’t think I needed it because it plugs into the PS5. Blessings 😂
I have a usb adapter on my mac and when i plug the wheel in, it calibrates and spins and the lights are on but when I try to connect it on the g hub nothing registers.
Same
I just bought the G920 with wheel, pedals and shifter setup. Plugged it all in for it not to work. I did all the steps you explained and when I refreshed, the wheel did not come back. It is properly powered as this light in the middle is non stop blinking. I think I got a faulty setup. I should just return it