Hi Machelle, it looks like you purchased through our older check-out (the link in the description will take you to our current check-out!) But this is completely okay! We've just been trying to phase it out due to it's lack of functionality. It won't send automatic order updates and orders don't import automatically to where we can see them. Despite this, we're usually quite on top of manually checking, sending emails and importing these orders. I greatly apologize for the delay! I've upgraded your shipping speed and you should see your order arrive within the next 2 days! The reason we are a little behind is due to the increase in demand and the fast growth of our small company. It's been a whirlwind trying to manage it all! We were supposed to have a facility in the US takeover all processing and shipping this past month. But unfortunately the date was pushed back to August due to a supply issue. This has left my family and I to handle all shipping and processing ourselves until we can pass it off to them. Again, I do apologize. This is definitely not up to the level of customer experience I intend to offer! But I do hope you enjoy the flour when you receive it and that your next experience with us is much more seamless! Please do not hesitate to reach out for any other questions. (I'm also going to send you a copy of the Keto Bread & Pastry Flour Ebook so be sure to check your junk mail as sometimes it can end up there!) Thank you so much for your patience and understanding. - Sam
@@samanthabriden6310 thank you. I appreciate you getting back with me and shipping my order. The way you went way beyond and explain everything what happened, apologize, and send an extra gift is Awesome customer service. That’s how you stay on top and be successful. Customer service is key. These other businesses should take notes from you and learn. Samantha I wish you can school the rest of the world and show them how it should be done. You have a loyal customer now. Good luck on growing your business. Be blessed.
please make more recipes with your keto flower. we bought three bags of it and we would love to be able to make more things with it
Wow, l'm going to watch the crap out of these videos. Down 70 lbs. Still working towards my goals. Great job on the video production!
This looks insanely good. Always wanted to learn how to make Sweetened Condensed Milk for my coffee.
Thank you so much! I hope you enjoy it! :) I love using the sweetened condensed milk for different recipes! It's really a great substitute.
definitely trying this one, looks good.
Thank you! Let me know how it goes. :)
I just Oder a bag of her flower last week and have not received it nor a conformation number yet.
Hi Machelle, it looks like you purchased through our older check-out (the link in the description will take you to our current check-out!) But this is completely okay! We've just been trying to phase it out due to it's lack of functionality. It won't send automatic order updates and orders don't import automatically to where we can see them. Despite this, we're usually quite on top of manually checking, sending emails and importing these orders. I greatly apologize for the delay! I've upgraded your shipping speed and you should see your order arrive within the next 2 days! The reason we are a little behind is due to the increase in demand and the fast growth of our small company. It's been a whirlwind trying to manage it all! We were supposed to have a facility in the US takeover all processing and shipping this past month. But unfortunately the date was pushed back to August due to a supply issue. This has left my family and I to handle all shipping and processing ourselves until we can pass it off to them. Again, I do apologize. This is definitely not up to the level of customer experience I intend to offer! But I do hope you enjoy the flour when you receive it and that your next experience with us is much more seamless! Please do not hesitate to reach out for any other questions. (I'm also going to send you a copy of the Keto Bread & Pastry Flour Ebook so be sure to check your junk mail as sometimes it can end up there!) Thank you so much for your patience and understanding. - Sam
@@samanthabriden6310 thank you. I appreciate you getting back with me and shipping my order. The way you went way beyond and explain everything what happened, apologize, and send an extra gift is Awesome customer service. That’s how you stay on top and be successful. Customer service is key. These other businesses should take notes from you and learn. Samantha I wish you can school the rest of the world and show them how it should be done. You have a loyal customer now. Good luck on growing your business. Be blessed.
Attempted to make this and it separated when I mixed in the cocoa powder!
Oh no! I’m so sorry, I’m not sure why that would happen. :( The cream was hot when you sifted it in?
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